AcuDose-Rx Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/28/2020 10:19:18 PM and Model.EvProductId = 663

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Service and Support

Something breaks in the cabinets weekly. Luckily, the technicians that come out from Omnicell are...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Our initial go-live with Omnicell was rough. Omnicell did not comply with all of the things we were...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our AcuDose-Rx cabinets are solid. When they are working, they work well, and I trust them. We...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The AcuDose-Rx is a good machine. We have run into some issues with the fingerprinting biometric...

Jun 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Omnicell is not too proactive. It is going to be harder to determine what our satisfaction will be...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Omnicell offers more than what the other companies have on the market. Omnicell is more...

May 2020
 Helpful

 or  to see details.

Director

Relationship

Omnicell's executives have been involved as we have reviewed contracts. They want to keep our business....

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are phasing out this product and putting in Omnicell's other cabinets. We had to make the switch...

Apr 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Omnicell does a lot of nickel-and-diming, but it varies. Omnicell will update versions, but if we...

Apr 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor's executive involvement is pretty high. When I hear the word executive, I am thinking...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

The cabinets are pretty simple to use and repair. Omnicell is smart. They are sunsetting the...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The AcuDose-Rx devices and the software are very functional. The product works well for us. The...

Jan 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

The support from our account representative has been pretty good, but we have not been pleased with...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Now that Omnicell has taken over, we are going to have to buy the AcuDose-Rx machine from them. The...

Jan 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

We feel like Omnicell doubled the price of the cabinets when they purchased Aesynt. There are now...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The AcuDose-Rx cabinets aren't necessarily part of our long-term plans. The cabinets are working,...

Jan 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

No training was required for the AcuDose-Rx cabinets. The last upgrade that we did was a nightmare.

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

After Omnicell's acquisition of Aesynt, we wondered how Omnicell would transfer Aesynt customers...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There have been some advancements with the technology in terms of some of the functionality that the...

Oct 2019
 Helpful

 or  to see details.

Director

Technology

The AcuDose-Rx has been a fabulous workhorse. We have had the AcuDose-Rx for years, and it works as...

Jul 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

I have been so pleased with the service from Omnicell. The AcuDose-Rx is a top product; the only...

Jul 2019
 Helpful

 or  to see details.

Director

Technology

The AcuDose-Rx is a great product; it has been the most amazing workhorse. There was no...

Jul 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We would have liked to have had a little bit more support from the Omnicell training people. We...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

When there is some problem or when we have a question, we can literally call Omnicell on the phone....

Jul 2019
 Helpful

 or  to see details.

Director

Relationship

New features have been added to the AcuDose-Rx over time, and Omnicell has changed some things that...

Jul 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

With the AcuDose-Rx, we have been able to show a decrease in inventory and be more efficient with...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

I do wish sometimes that there were more options for us for support, like if there were a website...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The calibration with the labels isn't good. It creates clunkiness in accessing all of our preset...

May 2019
 Helpful

 or  to see details.

Manager

Technology

The AcuDose-Rx gets the job done and does what we need it to, but it is clunky. With all of the...

May 2019
 Helpful

 or  to see details.

Manager

Technology

The AcuDose-Rx is not a bad program; it gets the job done. However, it could be smoother, more up to...

May 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If given the choice, we might not buy the AcuDose-Rx again. We have never been able to get it to...

May 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Most of our people think it was a mistake to go to the AcuDose-Rx. It doesn't have very robust...

Apr 2019
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The moment the acquisition was announced, we stopped replacing our old AcuDose-Rx machines. We came...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The AcuDose-Rx’s configuration is good. We also like the fingerprint identification of the employee...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Sometimes, the nurses really struggle with the AcuDose-Rx, particularly with the returning of things....

Apr 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The AcuDose-Rx decreases our turnaround time.

Apr 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

So far, I have been relatively pleased with the AcuDose-Rx. The only thing I don't care for is the...

Mar 2019
 Helpful

 or  to see details.

Director

Technology

For the most part, the AcuDose-Rx holds up. We have minimal breakdowns. When we do have a breakdown,...

Mar 2019
 Helpful

 or  to see details.

Director

Technology

We have some chronic hardware problems with the AcuDose-Rx that just can't seem to get fixed. We...

Mar 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

Omnicell has a very large catalog of things that we would love to have, but they are very expensive.

Mar 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Omnicell doesn't nickel-and-dime us.

Mar 2019
 Helpful

 or  to see details.

Director

Future Outlook

Our satisfaction level with Omnicell is going to go up when we get the newest hardware. The...

Mar 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

When we did an upgrade for the AcuDose-Rx, it wasn’t necessarily communicated by Omnicell that we...

Mar 2019
 Helpful

 or  to see details.

Manager

Relationship

We have executives from Omnicell who sit down with us on a regular basis. They are involved and...

Mar 2019
 Helpful

 or  to see details.

Manager

Lessons Learned

Instead of just going to the AcuDose-Rx, I would probably recommend those considering the system to...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We have primarily trained our new employees ourselves on how to use the AcuDose-Rx.

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The AcuDose-Rx is a little bit outdated now, though I know there are other features available. We...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I am not directly aware of whether our organization is looking at replacing the AcuDose-Rx. Our...

Mar 2019
 Helpful

 or  to see details.

Manager

Sales and Contracting

When Omnicell did a demo of their equipment, the demo was of a different version than what we...

Mar 2019
 Helpful

 or  to see details.

Manager

Technology

We have experienced some bumps in the road with the implementation of the cabinets, and we are still...

Mar 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would like to see some things changed in the programming. I have made calls and told Omnicell...

Jan 2019
 Helpful

 or  to see details.

Manager

Technology

Omnicell doesn’t really have anything new, and they aren’t really proactive. The machine is...

Jan 2019
 Helpful

 or  to see details.

Director

Technology

We just replaced our old machines, which were many years old. They lasted a long time, and that is...

Dec 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We really need to close the loop so that the machine communicates to the EHR what the nurse is...

Dec 2018
 Helpful

 or  to see details.

Director

Technology

In the time that we have had the AcuDose-Rx cabinets, they have worked fine. We haven't had any...

Dec 2018
 Helpful

 or  to see details.

Director

Technology

When we look at changing the configuration of the drawers, we have to change the whole drawer out...

Dec 2018
 Helpful

 or  to see details.

Director

Sales and Contracting

Omnicell is very up front with their pricing, but it is hard to get an exact price out of them. It...

Dec 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

I do like the new platform from Omnicell. It has a lot of features that are really nice, but there...

Dec 2018
 Helpful

 or  to see details.

Director

Technology

The AcuDose-Rx cabinets are pretty easy to use. They are sturdy. We have had the cabinets in...

Dec 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The AcuDose-Rx was designed based on user feedback. Aesynt really met the vast majority of our needs...

Dec 2018
 Helpful

 or  to see details.

Director

Service and Support

It is important to note that the machine will be sunsetted, so it has a limited life expectancy....

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When the AcuDose-Rx works, it works fine. The customer support for maintenance issues or breakdowns...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are pretty disappointed with the entire functionality of the medication shelf that we recently...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Anesthesia-Rx are not very user-friendly for the pharmacy department. They were built for...

Dec 2018
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The interface breaks every so often. That is an issue. I don’t know which side the issue is on....

Dec 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We used to have the open matrix drawers, which caused a lot of errors. When someone opened a drawer,...

Dec 2018
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

In a way, Omnicell keeps their promises, but in other ways, they don't. I am not pleased with the...

Dec 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I think Omnicell could support us in our goal to change our distribution model, but we are changing...

Dec 2018
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Based on our original discussions with Omnicell, we thought that the cabinets would do things that...

Dec 2018
 Helpful

 or  to see details.

Manager

Implementation and Training

We have been through a couple of upgrades, and Omnicell does a really good job with them. They use a...

Dec 2018
 Helpful

 or  to see details.

Manager

Service and Support

Omnicell does some preventive maintenance, but they might not do as much as we need.

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don’t see a big difference with AcuDose-Rx. We don’t have any issues with the functionality of the...

Dec 2018
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It is hard to get any of the upgrades. They are expensive, so we can’t get them very often.

Dec 2018
 Helpful

 or  to see details.

Manager

Technology

We will keep the AcuDose-Rx until it dies and we have to upgrade.

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have our internal biomed staff handle anything that Omnicell would have to send a field engineer...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We are having a better experience with Omnicell's service at this point. We did a lot of work to get...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The AcuDose-Rx hardware falls flat. We have had some software issues with the barcode scanning, so...

Dec 2018
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The AcuDose-Rx cabinets are getting older, and they tend to break down quite a bit. I would not...

Dec 2018
 Helpful

 or  to see details.

Director

Service and Support

Omnicell has kept all of their promises as far as I can remember. They are kind of flexible with...

Dec 2018
 Helpful

 or  to see details.

Director

Relationship

The Omnicell executives are very involved. All of the products, including AcuDose-Rx, are all...

Dec 2018
 Helpful

 or  to see details.

Director

Future Outlook

AcuDose-Rx does everything that we expect it to do. There is newer technology out there, but we...

Dec 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

Our experience with the AcuDose-Rx has been fairly positive; it is very user friendly. It would be...

Dec 2018
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to see better reporting. I sometimes feel that the reports are lacking. The information...

Dec 2018
 Helpful

 or  to see details.

Director

Technology

We recently had a bad situation where the server went down because it had been overloaded. The...

Dec 2018
 Helpful

 or  to see details.

Director

Relationship

When something goes well, I can reach out to the VP, and that person responds. If I am not sure how...

Dec 2018