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Omnicell Inventory Management (Pharmacy Manager, Omnicell One)
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

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User Commentary

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Manager

We were initially thinking about going with another product, but we decided to go with Central...

Jul 2021
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Director

We struggle with the packager piece that has come with the product and its interfacing. For running...

Jul 2021
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Director

We continue to have problems with the support. When we call in about an issue, it goes unresolved...

Jul 2021
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Director

Omnicell makes an effort, but we are a little frustrated with the technician who is assigned to us....

Jul 2021
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Director

This product has a lot of potential. I would tell others that if they are willing to do a lot of...

Jul 2021
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Director

Omnicell’s main competitor is Pyxis. I would venture to say that the two vendors have very similar...

Jul 2021
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Director

We are looking to get Omnicell One, which is going to be an add-on feature. I am hoping it will...

Jul 2021
||
(0)
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Director

With Omnicell, we pay for more than we need to, and it seems like it is a lot, especially...

Jul 2021
||
(0)
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Director

One thing that I will give Omnicell credit for is when we mentioned our issues with prices to the...

Jul 2021
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Director

With Omnicell, it seems like we are not able to fully utilize everything that they have to offer. We...

Jul 2021
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Analyst/Coordinator

We do have a system where we can document patient medications. What the system offers is more like...

Jun 2021
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Director

We have found Omnicell to be a partner and to be very truthful. As we have partnered together and as...

May 2021
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Director

Central Pharmacy Manager is easy to use, but it is limited in its capabilities. There are some...

May 2021
||
(0)
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Director

Central Pharmacy Manager has everything I need for quality. The first year was maybe bumpy for me,...

May 2021
||
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Manager

I like that Central Pharmacy Manager provides a central place for all our inventory to be loaded,...

May 2021
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(0)
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Manager

The scanning process could be faster. I have to wait a lot of times because the system isn't as fast...

May 2021
||
(0)
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Manager

I would like the solution to be more reliable. Recently, we had to put in a ticket with the Omnicell...

May 2021
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Manager

I would like to have printing capabilities for larger labels. Those would allow us to space out more...

May 2021
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Manager

Buying this solution was the right decision for us at the time that we got it. If I were to do...

Apr 2021
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Manager

We need a certain level of reporting and data. Omnicell would only be able to provide us with that...

Apr 2021
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Manager

We have a great customer experience manager. They have built special reports to give us specific...

Apr 2021
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(0)
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Manager

Omnicell has dropped some balls. We have asked for certain things, but those developments have...

Apr 2021
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(0)
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Manager

Omnicell has online training that our new staff members are supposed to go through, but I don't have...

Apr 2021
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(0)
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Manager

In buying this system, we were looking for software that could fill our cabinets, run our pharmacy,...

Apr 2021
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(0)
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Analyst/Coordinator

Omnicell's training is weird. We don't go to a classroom. Sometimes we get a Zoom meeting, and...

Mar 2021
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Analyst/Coordinator

Omnicell does a great job with integration. I can see how we are getting value from the product.

Mar 2021
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Analyst/Coordinator

I have never been privy to meeting an Omnicell executive, but I do know representatives who are able...

Mar 2021
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(0)
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VP/Other Executive

Central Pharmacy Manager gives us the information and control that we need and allows for central...

Feb 2021
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VP/Other Executive

We set up reports from Central Pharmacy Manager that come first thing in the morning so users can...

Feb 2021
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(0)
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VP/Other Executive

Central Pharmacy Manager doesn’t allow us to manage multiple hospitals. So we have each one set up...

Feb 2021
||
(0)
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VP/Other Executive

We have had Omnicell for a while, and we are fine in terms of ease of use. We haven’t had any major...

Feb 2021
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(0)
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Manager

Omnicell hasn’t kept their promises when it comes to their workflow capabilities. The system is out...

Jan 2021
||
(0)
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Manager

Omnicell has inclusive services, but everything is à la carte, so if we want certain pieces of...

Jan 2021
||
(0)
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Manager

There is a lack of personnel availability with Omnicell. They need more technical support staff....

Jan 2021
||
(0)
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Manager

I could talk to one of Omnicell’s leaders if I needed to. I have that individual’s direct contact information....

Jan 2021
||
(0)
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Manager

We are definitely utilizing the best of Omnicell’s capabilities for what we need. Just because the...

Jan 2021
||
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Director

I would advocate for not replacing Central Pharmacy Manager during the initial implementation. There...

Jan 2021
||
(0)
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Director

We are paying for the Omnicell Performance Center right now, and we aren't using the tool because we...

Jan 2021
||
(0)
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Director

Omnicell has the right vision, but they are failing at execution. Most companies don't have the...

Jan 2021
||
(0)
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Manager

Central Pharmacy Manager is pretty cool. The solution is very easy to use and also very high tech.

Oct 2020
||
(0)
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Manager

Omnicell is really good at responding to us. But I don't know that they are doing anything proactive...

Oct 2020
||
(0)
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Manager

I have only had to escalate an issue to an Omnicell executive once, but when I did, it was a good experience....

Oct 2020
||
(0)
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Manager

Central Pharmacy Manager has been very worthwhile to me, my department, and my hospital. We are...

Oct 2020
||
(0)
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Manager

The training was lacking. The training was just classic automation teaching. The trainers left early...

Oct 2020
||
(0)
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Manager

Service is not where Omnicell shines. They are not proactive at all. They wait for something to...

Oct 2020
||
(0)
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Manager

I don’t think my satisfaction with the product will change in a year. I perceive there may be...

Oct 2020
||
(0)
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