Omnicell Inventory Management Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture, Value
Omnicell gives us a lot. However, there are some things, like Windows updates, that are tens of...
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Product
One of the biggest things for Central Pharmacy Manager is the technology. It is a PC-based product...
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Operations
For new users of the Omnicell program, there is online training, and most of it is done remotely....
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Product
Central Pharmacy Manager is easy. To be able to be a basic user of it, there is not a huge learning...
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Product
I don't really consider Central Pharmacy Manager to be a mature product. I feel like it is better...
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Relationship
Depending on who we talk to at Omnicell, a lot of the people who answer the phones don't seem to...
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Product
The system is straightforward in terms of managing the functions of the robot in future cabinets....
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Product
My overall impression of Central Pharmacy Manager is that it is very clunky. It is hard to navigate,...
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Product, Value
The biggest strengths of Central Pharmacy Manager are its inventory tracking, visibility into the...
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Product
One enhancement we would like to see in Central Pharmacy Manager is a dashboard so that we can have...
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Relationship
When something is wrong in the system, Omnicell's people will come out and replace or fix things. I...
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Operations
Our implementation of the system went really well. It was a very pleasant implementation.
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Operations, Product
The system is kind of complicated because it is attached to a carousel. There is a bit of a learning...
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Product, Value
The system works the way we expected it to. It hasn't radically changed. The system sends orders for...
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Operations, Product
When we were testing the newest release of Omnicell OmniCenter, the system caused a problem with the...
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Product
The system does what we need it to do, and we don't have any problems with downtime. The system is...
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Relationship
The vendor is pretty responsive. Most of the people who we talk to when we call the vendor to put in...
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Value
If we want a custom report from Omnicell, there is a charge associated with that. They won’t provide...
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Operations
Central Pharmacy Manager is pretty self-explanatory, and Omnicell has training modules for the...
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Product
Central Pharmacy Manager does not interface with our EHR.
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Product, Value
Central Pharmacy Manager does what we want it to do, but as the healthcare industry changes, we need...
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Product
Omnicell OmniCenter can’t build algorithms or use purchasing history and availability through...
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Relationship
As time goes on, the development we need in terms of pharmacy distribution and pharmacy analytics is...
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Relationship, Product
It is our data in Omnicell OmniCenter, so some things like widgets or basic algorithms should be...
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Operations, Product
For upgrades, Omnicell doesn’t do what is necessary to let us take care of patients. They say they...
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Relationship
We used to have an Omnicell service technician live close by, but there was some downsizing and...
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Operations
For users of Omnicell OmniCenter on a day-to-day basis, we are the ones doing the training and not Omnicell....
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Relationship
Omnicell is fairly responsive, and we have the best customer experience manager. They go over all...
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Relationship
Omnicell doesn’t have engineers specifically for Omnicell OmniCenter, so it is a little hard to get...
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Operations
There were some problems with the upgrade stuff. The vendor was emailing us throughout everything...
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Relationship, Product
We had an incident of downtime last year that was absolutely horrific. The system ended up being...
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Culture, Product
There are opportunities to make Central Pharmacy Manager better, but it just doesn't function as it...
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Product
Central Pharmacy Manager runs the carousel, and it does that very well. Central Pharmacy Manager...
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Product
I would like to have the technician workflow improved; Omnicell could do a better job of that. I...
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Culture, Value
We needed an extra license for our inventory management, and the license was going to cost us a lot...
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Product
We currently don't use all of the parts of the Omnicell product. From an inventory management...
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Relationship
When we reach out to Omnicell’s customer service people to get help, they are not always sure about...
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Product
From a functionality standpoint, the system does what it is supposed to do. It gives us the...
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Product
The reports on the product are great. Once we know what we are looking for and are familiar with...
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Product
The catalog of reports that Omnicell OmniCenter has is tremendous. The system is a very...
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Product
The product used to be faster. Part of the issue might be that we are running it on a carousel that...
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Loyalty, Product
Reporting is an ongoing issue with the system. For some reason, there is something missing in our...
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Relationship
We could fix things in our previous solution, but we can't fix things in Central Pharmacy Manager....
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Relationship
The vendor has had their executives at our table. When we complain to the vendor, they bring in the...
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Product
It would be helpful if Omnicell One could tell us the bin size so that we don't have to consider a...
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Relationship, Product
We meet regularly with the individuals who go through our Omnicell devices and give us guidance and...
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Loyalty
Omnicell is part of our long-term plans based on the tenant’s contract. I haven’t seen any new...
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Product
With Omnicell, I wish there was just one sign-on instead of having to sign on to Omnicell One, some...
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Value
Omnicell offers everything that we could need, but we don't have everything that they offer because...
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Culture, Operations, Product
With Omnicell, we were a little blindsided. We went with all of their bells and whistles, and they...
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Operations
Omnicell OmniCenter is pretty difficult to support and is extremely complex. It is probably going to...
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Operations
Upgrades with Omnicell have been really difficult. We have had some wonderful people on the...
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Operations
Omnicell has a lot of education available, but much of it is live, and it has been pretty much...
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Relationship, Product
We had an issue with one of Omnicell’s recent updates and it took months for them to act. We ended...
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Loyalty
The software is fine, such as it is. Hopefully, with Omnicell One, we will get another safety...
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Loyalty, Product
I would like the vendor to improve some of the integration between systems. For example, we...
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Value
The product’s greatest strength is finding ways for us to reduce inventory and increase cost...
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Loyalty, Product
The product integrates with our cabinets, so we can update the product and accept recommendations,...
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Product
The product displays and opportunities are really good. Recently, the vendor created new dashboards...
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Product
Central Pharmacy Manager is a hardware product, and its software doesn’t get updated as quickly as...
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Loyalty, Relationship, Product
We would like to see more out of most of Omnicell's devices, and the vendor is slow to add things....
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Product
Omnicell does well with the way they have their patient safety software set up and how it works for...
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Culture, Value
Omnicell definitely tries to charge for stuff that should be part of our contract. And recently,...
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Product
Things are going well. We like the inventory visibility with Central Pharmacy Manager. We have had...
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Loyalty
Omnicell has been really pushing their own inventory management system, and because any other...
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Relationship
At this point, I wouldn't recommend going with Omnicell’s products. Omnicell needs to improve their...
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Operations
There was a very poor explanation during the purchasing process of the way Central Pharmacy Manager...
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Value
Omnicell is very profit driven. For everything Omnicell related, they charge us, no matter whether...
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Relationship, Product
Omnicell needs to focus more on their core products instead of trying to build. They keep trying to...
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Relationship
The people we work with at Omnicell are good people, and they try, but I don't know that they are...
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Product, Value
We like that we have the ability to centralize data across our entire organization in the system....
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Culture, Loyalty, Value
In general, Omnicell promises more than they can actually deliver. We are committed to Omnicell long...
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Product
Most of our problems with Omnicell are around their system's interface capabilities because their...
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Operations, Product
At the bare minimum, the system is able to handle basic inventory needs, but it is very outdated....
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Operations, Product
The system's reports aren't very self-explanatory, and they aren't explained or differentiated well...
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Relationship
Omnicell tends to not be able to deliver on some of the applications that they promise support for....
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Operations
When it is time to upgrade Central Pharmacy Manager's software, I just have to request an upgrade....
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Operations
Omnicell's initial training is absolutely fantastic. If users want any training after their initial...
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Product, Value
We have a small market-share EHR, and it doesn't play well with other systems. However, Omnicell has...
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Relationship
Omnicell isn't usually proactive with information unless there has been a major breach. Last year,...
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Product
The product is really good with reports, and it lets us think through workflows enough that we can...
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Product
The product is good, and users seem to like it. The product is user friendly and self-explanatory,...
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Product
Omnicell's product has been the bar to measure against, not something for which we build a wish list...
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Value
Omnicell charges a little too much for Central Pharmacy Manager.
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Value
We have seen a big reduction in our overrides using the Omnicell system. I have seen very stabilized...
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Loyalty, Product
There are some changes Omnicell could make to Central Pharmacy Manager in the future to make it a...
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Product, Product
We would like to see the product have a mobile version.
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Product
We would like to see the product become a more cloud-based, friendly solution.
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Product
The product’s functionalities are very bare bones. It feels almost like I am in a 90s system when I...
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Product
The product meets our needs, but we wish we could get out of it. It doesn't do a lot of things, such...
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Relationship
When we call the help desk at Omnicell for Central Pharmacy Manager, they tell us that somebody is...
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Relationship
We recently got a new customer manager from Omnicell, and that is a welcome change. Our previous...
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Product
When I work on Central Pharmacy Manager, I feel like we are a beta customer for the product. There...
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Operations
I would like to understand how Central Pharmacy Manager is used. The vendor showed us some screens...
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Relationship, Operations, Value
If a customer is going to truly implement Omnicell One successfully, they need to add resources. We...
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Product, Value
We have regular calls with Omnicell One engineers, and we give feedback. The vendor is trying to...
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Relationship
We have been satisfied with our support for Omnicell One. The individual we work with meets our...
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Culture, Value
The pricing for Omnicell One is a little high, but for the service itself, we are getting exactly...
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