Pandora Analytics Comments

 

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Commentary Summary

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User Commentary

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Director

Future Outlook

Pandora Analytics is part of our long-term plans. We have no reason to switch to another system.

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Pandora Analytics has not had an upgrade for a long time. Omnicell hasn't done much since our first...

Nov 2019
 Helpful

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Director

Implementation and Training

Pandora Analytics is easy to use. A few years ago, Omnicell set up some training sessions to show...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

If Omnicell could simplify things for people who don't have a statistical background, that would be...

Nov 2019
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Director

Implementation and Training

We did an upgrade of Pandora Clinicals, and Omnicell did a good job. The upgrade took us a little...

Apr 2019
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Director

Relationship

We just don’t get as much interaction from Omnicell as we do from other vendors. We would have...

Apr 2019
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Director

Functionality and Upgrades

Pandora Clinicals is very good at what it does, but sometimes we wish there were a great solution...

Apr 2019
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Director

Functionality and Upgrades

Running some of the reports and doing some of the fancier things in Pandora Clinicals is a bit more...

Apr 2019
 Helpful

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Director

Interfacing and Integration

I would like Pandora Clinicals to be more integrated with our EHR. If the Omnicell tool would look...

Apr 2019
 Helpful

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Director

Implementation and Training

With Pandora Clinicals, getting our upgrade is not easy. Our other applications are web based, so...

Apr 2019
 Helpful

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Director

Relationship

I don’t have a good contact for Pandora Clinicals. I have an Omnicell representative, but I don’t...

Apr 2019
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Director

Functionality and Upgrades

Pandora Clinicals does help us a lot with our drug diversion program, and we like to use the system....

Apr 2019
 Helpful

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Director

Other Observations & Comments

Omnicell's system only pulls data from the cabinets because right now we don't have closed-loop...

Apr 2019
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Director

Functionality and Upgrades

We use Omnicell's product currently, but we have been looking at a bunch of different software...

Apr 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Knowing what is available today, I might not purchase Pandora Clinicals again. Omnicell Analytics...

Mar 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

We have the basics with Pandora Clinicals, but we would love to have someone with more practical...

Mar 2019
 Helpful

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Analyst/Coordinator

Relationship

I get access to Omnicell’s executives, and when I go to meetings, I see people all the way up to the...

Mar 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It would be nice if Pandora Clinicals had more drill-down data in it, but I don't think Omnicell...

Mar 2019
 Helpful

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Director

Other Observations & Comments

It seems that if I run the same report three times, I get slightly different results. Parameters...

Feb 2019
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Director

Service and Support

I am somewhat disappointed that Omnicell’s customer service line is not nearly as responsive as...

Feb 2019
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Manager

Functionality and Upgrades

Pandora Clinicals compares how many drugs each nurse pulls for each unit. If one nurse pulls more...

Feb 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

There is a report in the system that I run every month. It has standard deviations that are over a...

Feb 2019
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Manager

ROI / Cost (care and feeding)

Omnicell is good at not nickel-and-diming us. They just charge us a flat fee. Their service is good;...

Feb 2019
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Director

Implementation and Training

Omnicell is very good about guiding us. We are going to purchase their new diversion product. We...

Feb 2019
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Director

Functionality and Upgrades

The reports in Pandora Clinicals are very useful. One report is a dispensing practices alert. We can...

Feb 2019
 Helpful

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Manager

Service and Support

Omnicell is actively working on other products to replace Pandora Clinicals, so they aren’t paying a...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

Pandora Clinicals definitely gives us good information, but there are many false positives. We end...

Jan 2019
 Helpful

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Manager

Service and Support

Omnicell was always very customer service oriented. They were always willing to help us and walk us...

Dec 2018
 Helpful

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Manager

Future Outlook

We are not allowed to use Pandora Clinicals with any other vendor's automated dispensing cabinets....

Dec 2018
 Helpful

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VP/Other Executive

Service and Support

Omnicell’s responsiveness is fantastic. Their agents are always available, and they deliver on all...

Dec 2018
 Helpful

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VP/Other Executive

Relationship

Omnicell has a huge wealth of knowledge on all their products. Their CEO visited us to check in on...

Dec 2018
 Helpful

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Manager

Other Observations & Comments

We really struggle with Pandora Clinicals, and for that reason, we will probably be making the jump...

Dec 2018
 Helpful

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Manager

Service and Support

Omnicell is actively working on other products to replace Pandora Clinicals, so there is just not a...

Dec 2018
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Pandora Clinicals is automated. We don’t have to do anything. Things just transfer from one database...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Pandora Clinicals definitely gives us good information, but there are still a lot of false...

Dec 2018
 Helpful

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Director

Other Observations & Comments

We are satisfied with Pandora Clinicals. The program is hard to understand, but once people use it,...

Dec 2018
 Helpful

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Director

Service and Support

We pay a monthly maintenance fee to Omnicell, and that fee is a lot of money. It includes any...

Dec 2018
 Helpful

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Manager

Service and Support

The service from Omnicell has gotten worse. There is nothing proactive about it. It has been getting...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Pandora Clinicals isn’t any harder to use than it used to be, but it hasn’t really gotten any easier...

Dec 2018
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Manager

Functionality and Upgrades

We haven’t had much luck in using Pandora Clinicals to our advantage. The software hasn’t really...

Dec 2018
 Helpful

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Manager

Other Observations & Comments

We can go back and do our digging. We can export reports. We can drill down into the data and can...

Dec 2018
 Helpful

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Manager

Implementation and Training

Omnicell does have information online to help us train people, set things up, and look for things....

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

Pandora Clinicals has met all our needs for diversion and reporting. It is easy to use and easy to...

Dec 2018
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Manager

Functionality and Upgrades

One of the reports compares higher use among people on a certain floor. That report gives us a good...

Dec 2018
 Helpful

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Director

Implementation and Training

We have had Pandora Clinicals for quite some time. During the implementation, there was good...

Dec 2018
 Helpful

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Director

Service and Support

The customer service from Omnicell is good. We log issues and get a response.

Dec 2018
 Helpful

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Director

Functionality and Upgrades

The functionality to pull in eMAR documentation and dosages in real time is vital. Omnicell has been...

Dec 2018
 Helpful

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Director

Future Outlook

Pandora Clinicals gives us vital information. It allows us to dig in and get some good data....

Dec 2018
 Helpful

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Director

Functionality and Upgrades

In the Pandora Clinicals standard-deviation reports, instead of comparing a user to the rest of the...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I use the system for narcotics surveillance. We can track activity based on certain users and...

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

The system takes some getting used to, but once a user figures it out, it is simple.

Sep 2018
 Helpful

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Manager

Functionality and Upgrades

The system is a great tool, especially for catching diversion and conducting surveillance. We...

Sep 2018
 Helpful

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Manager

Other Observations & Comments

We have so many different systems in our facilities. We can tell when a medication is pulled, but we...

Sep 2018
 Helpful

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Manager

Implementation and Training

It would be great if Omnicell offered training modules. We don’t need formal training in a...

Sep 2018
 Helpful

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Director

Technology

Omnicell does exactly what they promise, and they do a good job at it. Everything new has worked...

May 2018
 Helpful

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Director

Functionality and Upgrades

Omnicell has released many updated versions in the last five years. They constantly improve the...

May 2018
 Helpful

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Director

Functionality and Upgrades

Pandora Clinicals works fine. The system often demands some of the equipment that we have in place....

May 2018
 Helpful

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VP/Other Executive

Functionality and Upgrades

Pandora Clinicals is a great product for helping us identify issues with controlled substances. We...

Mar 2018
 Helpful

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Director

ROI / Cost (care and feeding)

Omnicell is very slow at delivering new technology. They want to charge us for software and not...

Jan 2018
 Helpful

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Director

Interfacing and Integration

The interfaces for Pandora Clinicals are very poor. Omnicell has shown little interest in developing...

Jan 2018
 Helpful

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Manager

Other Observations & Comments

We have been on Pandora Clinicals for quite some time. Even Omnicell recognizes when a particular...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

We are able to get what we need out of Pandora Clinicals, so that is good. We have migrated from the...

Jan 2018
 Helpful

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Director

Functionality and Upgrades

We have optimized Pandora Clinicals over the years and are able to drive tangible outcomes.

Jan 2018
 Helpful

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Director

Functionality and Upgrades

Pandora Clinicals is complex for nurses. If they don't use it a lot, it is really easy to forget...

Dec 2017
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Omnicell tries to sell their new analytics and their Performance Center. They walked in the door to...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

What often happens with Omnicell is that there are proprietary pieces of information that they don’t...

Nov 2017
 Helpful

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VP/Other Executive

Functionality and Upgrades

Pandora Clinicals is a pain to maintain. If we change the name of a nursing unit, we have to rebuild...

Nov 2017
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

Every time we make a change to our EHR or cabinets, Omnicell wants to revise the interface and...

Nov 2017
 Helpful

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Analyst/Coordinator

Interfacing and Integration

Pandora Clinicals doesn't want to speak with our other system. We have noticed a lot of issues....

Oct 2017
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We have worked with Omnicell's technical support. We felt that issues kept coming up and that we...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

Omnicell's support has been hit or miss. The quality depends on the support representative that we...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Pandora Clinicals seems to be user friendly. I am an advocate of products that I can pick up and use...

Oct 2017
 Helpful

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Analyst/Coordinator

Other Observations & Comments

We had to wait for a certain tool before we could use Pandora Clinicals, so we weren't able to use...

Oct 2017
 Helpful

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Analyst/Coordinator

Service and Support

Omnicell's service is average. We often have to follow up with them, but they should be following up...

Oct 2017
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We use one server for the data from our different locations. Originally, Omnicell wanted to charge...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

I don’t care for Pandora Clinicals, and I think we may be moving to something else, anyway. Pandora...

Oct 2017
 Helpful

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Director

Functionality and Upgrades

Pandora Clinicals compares users. We can compare all of the users that have used two cabinets last...

Oct 2017
 Helpful

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Director

Other Observations & Comments

I could be wrong, but I think that Omnicell has something called Omnicell Analytics that some...

Oct 2017
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Manager

Functionality and Upgrades

Pandora Clinicals has been very handy. We mostly use it for narcotic diversion monitoring, and we...

Oct 2017
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Manager

Functionality and Upgrades

The system's accuracy certainly narrows our focus of investigation. We have set up rules that...

Oct 2017
 Helpful

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Manager

Functionality and Upgrades

Pandora Clinicals does exactly what it is advertised to do. I wish it could do some things other...

Oct 2017
 Helpful

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Manager

Implementation and Training

I have always been impressed with Omnicell's implementation. Their installations are always smooth,...

Oct 2017
 Helpful

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Manager

Other Observations & Comments

Omnicell uses monitoring systems, and sometimes they will call us if they think there is an issue....

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Pandora Clinicals has worked really well for us. It is reliable and user friendly, and the training...

Sep 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

It can be a little tricky to access archive records in Pandora Clinicals. We recently had to access...

Sep 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades