Claims Manager
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Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

The vendor has good communication and education. Optum does a good job with ongoing training, and...

Feb 2022
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VP/Other Executive

I would buy Optum's system again because it is really the only game in town, but I have huge issues...

Feb 2022
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VP/Other Executive

Optum could work on strengthening our partnership and helping us improve. They don't do a good job...

Feb 2022
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VP/Other Executive

The technology has not changed in the past decade; it is the same. Optum did change the edit types,...

Feb 2022
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Director

Optum's Claims Manager is a good product that we rely on every day. We scrub our charges before we...

Jan 2022
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Director

Most of the time, when we need support from Optum, it is for a clinical question. We have questions...

Jan 2022
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Director

Optum’s system is pretty stable. It is easy for the end user to use, and the internal support is...

Jan 2022
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Director

One thing I would tell other Optum clients is that they should utilize the resources that Optum...

Jan 2022
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Manager

Claims Manager is a true claims scrubber on the professional side. It meets our needs. I haven't...

Sep 2021
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Manager

In the space, we are on slightly outdated technology. We are using an old file format, but we are...

Sep 2021
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Manager

Optum is highly engaged when I need them to be.

Sep 2021
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