Claims Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I rate Optum's claims statusing highly because they immediately let us know whether a claim has been...
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Product
It seems like we have some issues with edits and scrubbing that aren't resolved yet, and they are...
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Loyalty, Relationship
I don't hear from Optum. I haven't been at my organization for too long, but I have had a lot of...
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Product
I haven't seen any reports out of Claims Manager for managing the claims process. We use Optum for a...
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Relationship, Product
My biggest issue with Optum is the number of times they have changed the Claims Manager platform....
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Relationship, Operations
Our long-term relationship with Optum is one of our biggest advantages. When we have an issue, we...
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Culture, Value
Optum does a decent job of keeping promises. They have gotten better at not nickel-and-diming us. We...
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Product
The biggest strengths of Claims Manager are obviously being updated with payer rules and having the...
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Relationship, Product
The platform's management is pretty user friendly from a digital perspective, but the frequent...
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Product
I wish Claims Manager could catch all of our coding-related denials by payer. That would make our...
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Relationship, Operations, Product
It takes a lot to get to the upgrade. Even though Optum is our support for it, we still fill out...
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Culture, Product, Value
The way the vendor contracts by the volume of claims seems archaic because if I send 10 claims, I am...
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Operations
Optum has out-of-the-box trainings and webinars, and those are important because sometimes we don't...
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Loyalty
I predict my overall satisfaction will increase a year from now because we are getting ready to do...
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Value
I would recommend Claims Manager. I'm always pro-Optum. The solution saves us a ton of money when we...
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Relationship
I like that Optum has continuous support. It is easy to get help with questions, concerns, or system...
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Relationship, Product
I would like Optum to improve the turnaround time for complicated edits that require a more...
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Operations
I like that Optum has a website with training modules available where we can refresh our knowledge...
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Loyalty
There may have been some discussion of trying to find a vendor and decide on one that might be able...
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