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Claims Manager Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

I rate Optum's claims statusing highly because they immediately let us know whether a claim has been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

It seems like we have some issues with edits and scrubbing that aren't resolved yet, and they are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don't hear from Optum. I haven't been at my organization for too long, but I have had a lot of...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I haven't seen any reports out of Claims Manager for managing the claims process. We use Optum for a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

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