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Claims Manager Comments
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Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Other Observations & Comments
I would recommend Optum, but that is basically because there are not a lot of other players who do...
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VP/Other Executive
Functionality and Upgrades
The piece takes a while to set up. The vendor doesn't necessarily guide us in setting up best...
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VP/Other Executive
Service and Support
I have been an Optum customer for a long time, and I don't see the vendor helping customers or drive...
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Analyst/Coordinator
Relationship
The vendor is very proactive and timely. They are on top of things and very concerned with...
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, the vendor provided a number of proactive updates for claims scrubbing...
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VP/Other Executive
Other Observations & Comments
For the most part, Optum doesn’t agree to promises they can’t keep. They tell us no a lot.
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VP/Other Executive
Technology
Claims Manager could be a little more automated.
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VP/Other Executive
ROI / Cost (care and feeding)
What I don’t like about Claims Manager is the price. Optum is very expensive. I would look for...
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VP/Other Executive
Interfacing and Integration
I like that Claims Manager is integrated into our EMR. Claims Manager seems to be the market leader,...
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Director
Functionality and Upgrades
Because Optum hasn't really changed the old CareMedic solution that they acquired, the process in...
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Director
Technology
Processing remittances within Optum's system is okay. When we have problems, we aren't at the top of...
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Director
Sales and Contracting
Because the solution is up and running, we haven't looked at another solution in a while. Our bigger...
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