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Claims Manager Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I rate Optum's claims statusing highly because they immediately let us know whether a claim has been...
It seems like we have some issues with edits and scrubbing that aren't resolved yet, and they are...
I don't hear from Optum. I haven't been at my organization for too long, but I have had a lot of...
I haven't seen any reports out of Claims Manager for managing the claims process. We use Optum for a...
Commentary Summary
Comment Type Breakout