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Claims Manager Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

Research Director

dustin.cragun@klasresearch.com

 
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User Commentary

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VP/Other Executive

Other Observations & Comments

I would recommend Optum, but that is basically because there are not a lot of other players who do...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The piece takes a while to set up. The vendor doesn't necessarily guide us in setting up best...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

I have been an Optum customer for a long time, and I don't see the vendor helping customers or drive...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

The vendor is very proactive and timely. They are on top of things and very concerned with...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor provided a number of proactive updates for claims scrubbing...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

For the most part, Optum doesn’t agree to promises they can’t keep. They tell us no a lot.

Jun 2020
(0)
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VP/Other Executive

Technology

Claims Manager could be a little more automated.

Jun 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

What I don’t like about Claims Manager is the price. Optum is very expensive. I would look for...

Jun 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

I like that Claims Manager is integrated into our EMR. Claims Manager seems to be the market leader,...

Jun 2020
(0)
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Director

Functionality and Upgrades

Because Optum hasn't really changed the old CareMedic solution that they acquired, the process in...

Apr 2020
(0)
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 or  to see details.

Director

Technology

Processing remittances within Optum's system is okay. When we have problems, we aren't at the top of...

Apr 2020
(0)
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Director

Sales and Contracting

Because the solution is up and running, we haven't looked at another solution in a while. Our bigger...

Apr 2020
(0)
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