Claims Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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COO

Product, Value

Claims Manager is interfaced with our PM system and our billing system, but Claims Manager doesn't...

Dec 2024
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COO

Operations, Product

For the nonmanagement staff, I would give Claims Manager a higher ease-of-use rating, and for the...

Dec 2024
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COO

Product

The Claims Manager product should be used to look more closely at billing denials and should be used...

Dec 2024
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COO

Relationship

Optum is extremely responsive, and we hear back from them on the same day. Optum's people quickly...

Dec 2024
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COO

Relationship, Value

We worked with Optum to realize an ROI. Optum has their own format. They take a typical finance...

Dec 2024
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COO

Product, Value

Claims Manager makes our lives so much easier because there are just so many conditions that we can...

Dec 2024
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COO

Product

In a football game, a team has different lines of defense. Similarly, Claims Manager gives us...

Dec 2024
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Analyst/Coordinator

Product

Optum's reporting is very good. I think it has gotten better over time. We can customize the...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

We haven't done any recent upgrades with Optum, but generally, their upgrade support is great. They...

Dec 2024
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Analyst/Coordinator

Product

In terms of integration, there are a couple of little nuances to the way we set things up that have...

Dec 2024
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Analyst/Coordinator

Operations

The pandemic kind of complicated training because in-person training is always better. Optum has the...

Dec 2024
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Analyst/Coordinator

Relationship

Optum's phone support is great. They answer every time. They take calls and come up with solutions....

Dec 2024
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Analyst/Coordinator

Relationship, Operations, Product

Optum gives updates every time they are doing things, and if they find an issue with the release...

Dec 2024
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Analyst/Coordinator

Value

I don't see the bill, but I know our financial people always say that Optum's product is...

Dec 2024
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Analyst/Coordinator

Relationship

Optum's executive involvement is good. They are very hands on. They stay involved. We have routine...

Dec 2024
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Analyst/Coordinator

Loyalty

Claims Manager is not part of our long-term plans, unfortunately. We are switching to a new EHR, so...

Dec 2024
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Analyst/Coordinator

Relationship, Product

The product does exactly what Optum says it is going to do. The product quality is always good. It...

Dec 2024
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Director

Relationship

Years ago, Optum started doing an annual assessment of the benefits of the product. We can sit down...

Oct 2024
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Director

Product

The interface we use is Epic; our end users are working directly in Epic's system, and that works great....

Oct 2024
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Director

Loyalty

We actually went through the process of looking at other vendors a few years ago and landed back at...

Oct 2024
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Director

Relationship, Product

Claims Manager is very customizable. When we have things that we need to change, it puts the power...

Oct 2024
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