Claims Manager
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Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Relationship

Our time with Optum has actually gotten better in terms of support. The vendor has restructured...

Nov 2022
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Director

Functionality and Upgrades

Optum is meeting our needs. They stay up-to-date on the latest policies from Medicare, and that is...

Nov 2022
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Analyst/Coordinator

Relationship

Optum is very responsive to our requests for modifications and enhancements. We have continually...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

I am pretty on board with everything that Optum does. The vendor is timely and provides updates. I...

Aug 2022
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Director

ROI / Cost (care and feeding)

I like the standard edits that Optum puts in place for us. The standard edits reduce the number of...

Jun 2022
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Director

Relationship

My Optum account manager is very good and knowledgeable, and they reach out periodically to make...

Jun 2022
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VP/Other Executive

Implementation and Training

The vendor has good communication and education. Optum does a good job with ongoing training, and...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I would buy Optum's system again because it is really the only game in town, but I have huge issues...

Feb 2022
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VP/Other Executive

Relationship

Optum could work on strengthening our partnership and helping us improve. They don't do a good job...

Feb 2022
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VP/Other Executive

Technology

The technology has not changed in the past decade; it is the same. Optum did change the edit types,...

Feb 2022
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Director

Functionality and Upgrades

Optum's Claims Manager is a good product that we rely on every day. We scrub our charges before we...

Jan 2022
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Director

Service and Support

Most of the time, when we need support from Optum, it is for a clinical question. We have questions...

Jan 2022
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Director

Implementation and Training

Optum’s system is pretty stable. It is easy for the end user to use, and the internal support is...

Jan 2022
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Director

Lessons Learned

One thing I would tell other Optum clients is that they should utilize the resources that Optum...

Jan 2022
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