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Claims Manager Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

Optum's reporting is very good. I think it has gotten better over time. We can customize the...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

We haven't done any recent upgrades with Optum, but generally, their upgrade support is great. They...

Dec 2024
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Analyst/Coordinator

Product

In terms of integration, there are a couple of little nuances to the way we set things up that have...

Dec 2024
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Analyst/Coordinator

Operations

The pandemic kind of complicated training because in-person training is always better. Optum has the...

Dec 2024
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Analyst/Coordinator

Relationship

Optum's phone support is great. They answer every time. They take calls and come up with solutions....

Dec 2024
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Analyst/Coordinator

Relationship, Operations, Product

Optum gives updates every time they are doing things, and if they find an issue with the release...

Dec 2024
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Analyst/Coordinator

Value

I don't see the bill, but I know our financial people always say that Optum's product is...

Dec 2024
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Analyst/Coordinator

Relationship

Optum's executive involvement is good. They are very hands on. They stay involved. We have routine...

Dec 2024
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Analyst/Coordinator

Loyalty

Claims Manager is not part of our long-term plans, unfortunately. We are switching to a new EHR, so...

Dec 2024
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Analyst/Coordinator

Relationship, Product

The product does exactly what Optum says it is going to do. The product quality is always good. It...

Dec 2024
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Director

Relationship

Years ago, Optum started doing an annual assessment of the benefits of the product. We can sit down...

Oct 2024
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Director

Product

The interface we use is Epic; our end users are working directly in Epic's system, and that works great....

Oct 2024
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Director

Loyalty

We actually went through the process of looking at other vendors a few years ago and landed back at...

Oct 2024
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Director

Relationship, Product

Claims Manager is very customizable. When we have things that we need to change, it puts the power...

Oct 2024
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