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Claims Manager Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Director

I rate Optum's claims statusing highly because they immediately let us know whether a claim has been...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

It seems like we have some issues with edits and scrubbing that aren't resolved yet, and they are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don't hear from Optum. I haven't been at my organization for too long, but I have had a lot of...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

I haven't seen any reports out of Claims Manager for managing the claims process. We use Optum for a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

My biggest issue with Optum is the number of times they have changed the Claims Manager platform....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Our long-term relationship with Optum is one of our biggest advantages. When we have an issue, we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

Optum does a decent job of keeping promises. They have gotten better at not nickel-and-diming us. We...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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Director

The biggest strengths of Claims Manager are obviously being updated with payer rules and having the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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