Home chevron icon Services & Consulting chevron icon Revenue Cycle Services chevron icon Eligibility Enrollment Services

Eligibility and Enrollment Services (Change Healthcare) Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Eligibility & Enrollment Services 2023: An Initial Look at Client Satisfaction
Eligibility & Enrollment Services 2023:
An Initial Look at Client Satisfaction
April 2023
View Report
Optum/Change Healthcare Merger: Customer Insights 2022
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Director

Services, Value

The patient experience has been slightly but not significantly impacted by Change Healthcare’s...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Whether I would buy Optum again is a question I ask myself regularly. I'm going to say yes, strictly...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Things have been challenging with Change Healthcare for obvious reasons. We utilize them for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Optum is struggling to do things that they would normally have no issue with because they don't have...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Our relationship with Optum can be divided into pre- and post-cyberattack. From a Medicaid...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Since the cyber event, there has been no executive involvement from Optum whatsoever. Before, the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are going to have to replace Optum, unfortunately. We have merged with other hospitals and are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

On the outpatient side, Optum’s impact is less on bad debt than on some other areas because their...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Optum’s staff is very qualified. They present themselves well. Optum has some staff members who...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

For our Medicaid eligibility, we use Change Healthcare. Right now, Medicaid eligibility is totally...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't think Optum was aggressive enough in pushing us as a client to get the involvement needed...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Services, Value

We use Optum for more than just eligibility services. I would give other things a very low rating....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The firm's on-site representatives go to patients' rooms while they are in inpatient stays, have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like that the firm is extremely responsive. Even from an outpatient perspective, if we have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Optum is a company, so they struggle with some employee turnover, but that is somewhat outside of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With Change Healthcare, I like the communication between the teams. The firm reaches out whenever...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Change Healthcare’s reporting is really good. The firm does a regular presentation of the numbers,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Change Healthcare team is quick and responsive. They quickly review accounts sent, return the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Services

Change Healthcare is big and is still Best in KLAS in the eligibility enrollment area. We get...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

If we added anything to the contract, I'm sure there would be an additional cost for it. Change...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare is good at fighting for the patients and doing follow-up work. If a patient does...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Change Healthcare’s bedside manner is great. They go in and meet with patients, but if a patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Services

Change Healthcare is supporting us in terms of all things medical assistance when it comes to our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have worked together with Change Healthcare for quite some time now. Throughout the whole...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The way our system is designed today, we assign inventory to Change Healthcare, but due to some of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

One challenge Change Healthcare is facing is staffing. They have had some recent turnover; turnover...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare has internal resources for some strategic things. If I have questions or am...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Change Healthcare’s executives have been very receptive. The Medicaid unwinding that started earlier...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Change Healthcare is not as impactful on bad debt. They don't exceed my expectations, but they don't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We are in a contract with Change Health that I don't think anyone can touch today in terms of rates....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Change Healthcare is currently reviewing our self-pay population to determine whether the patients...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Value

I enjoy working with Change Healthcare to see their results in terms of helping patients. I enjoy...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don’t have to communicate with Change Healthcare much. They may send emails, but they pretty much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​