Eligibility and Enrollment Services (Change Healthcare) Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Relationship, Services

Our relationship with Optum can be divided into pre- and post-cyberattack. From a Medicaid...

May 2024
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Director

Relationship

Since the cyber event, there has been no executive involvement from Optum whatsoever. Before, the...

May 2024
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Director

Loyalty

We are going to have to replace Optum, unfortunately. We have merged with other hospitals and are...

May 2024
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Director

Relationship

On the outpatient side, Optum’s impact is less on bad debt than on some other areas because their...

May 2024
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Director

Relationship

Optum’s staff is very qualified. They present themselves well. Optum has some staff members who...

May 2024
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VP/Other Executive

Loyalty

For our Medicaid eligibility, we use Change Healthcare. Right now, Medicaid eligibility is totally...

Mar 2024
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VP/Other Executive

Relationship

I don't think Optum was aggressive enough in pushing us as a client to get the involvement needed...

Mar 2024
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VP/Other Executive

Services, Value

We use Optum for more than just eligibility services. I would give other things a very low rating....

Mar 2024
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Director

Relationship

The firm's on-site representatives go to patients' rooms while they are in inpatient stays, have...

Jan 2024
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Director

Relationship

We like that the firm is extremely responsive. Even from an outpatient perspective, if we have a...

Jan 2024
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Director

Relationship

Optum is a company, so they struggle with some employee turnover, but that is somewhat outside of...

Jan 2024
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Manager

Relationship, Relationship

With Change Healthcare, I like the communication between the teams. The firm reaches out whenever...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

Change Healthcare’s reporting is really good. The firm does a regular presentation of the numbers,...

Dec 2023
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Manager

Relationship, Relationship

The Change Healthcare team is quick and responsive. They quickly review accounts sent, return the...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

Change Healthcare is big and is still Best in KLAS in the eligibility enrollment area. We get...

Dec 2023
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VP/Other Executive

Value, Value

If we added anything to the contract, I'm sure there would be an additional cost for it. Change...

Dec 2023
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Manager

Relationship, Relationship

Change Healthcare is good at fighting for the patients and doing follow-up work. If a patient does...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

Change Healthcare’s bedside manner is great. They go in and meet with patients, but if a patient...

Dec 2023
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Manager

Relationship, Relationship, Services, Services

Change Healthcare is supporting us in terms of all things medical assistance when it comes to our...

Dec 2023
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Manager

Relationship, Relationship

We have worked together with Change Healthcare for quite some time now. Throughout the whole...

Dec 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

The way our system is designed today, we assign inventory to Change Healthcare, but due to some of...

Dec 2023
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Manager

Relationship, Relationship

One challenge Change Healthcare is facing is staffing. They have had some recent turnover; turnover...

Dec 2023
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Manager

Relationship, Relationship

Change Healthcare has internal resources for some strategic things. If I have questions or am...

Dec 2023
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Manager

Relationship, Relationship

Change Healthcare’s executives have been very receptive. The Medicaid unwinding that started earlier...

Dec 2023
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VP/Other Executive

Value, Value, Value

Change Healthcare is not as impactful on bad debt. They don't exceed my expectations, but they don't...

Dec 2023
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VP/Other Executive

Value, Value, Value

We are in a contract with Change Health that I don't think anyone can touch today in terms of rates....

Dec 2023
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Manager

Loyalty, Loyalty, Value

Change Healthcare is currently reviewing our self-pay population to determine whether the patients...

Dec 2023
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Manager

Services, Services, Value

I enjoy working with Change Healthcare to see their results in terms of helping patients. I enjoy...

Dec 2023
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Manager

Relationship, Relationship

I don’t have to communicate with Change Healthcare much. They may send emails, but they pretty much...

Dec 2023
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Director

Relationship, Relationship, Relationship

Working with the staff gets me the answers that I need and gets me the patients qualified right...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

The communication from the staff is key and makes all the difference. Whether they have a great...

Jul 2023
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