Eligibility and Enrollment Services (Change Healthcare) Commentary
Filtered view: All

Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship

The firm's on-site representatives go to patients' rooms while they are in inpatient stays, have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We like that the firm is extremely responsive. Even from an outpatient perspective, if we have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Optum is a company, so they struggle with some employee turnover, but that is somewhat outside of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

With Change Healthcare, I like the communication between the teams. The firm reaches out whenever...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

Change Healthcare’s reporting is really good. The firm does a regular presentation of the numbers,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

The Change Healthcare team is quick and responsive. They quickly review accounts sent, return the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship, Services, Services

Change Healthcare is big and is still Best in KLAS in the eligibility enrollment area. We get...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value

If we added anything to the contract, I'm sure there would be an additional cost for it. Change...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Change Healthcare is good at fighting for the patients and doing follow-up work. If a patient does...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

Change Healthcare’s bedside manner is great. They go in and meet with patients, but if a patient...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Services, Services

Change Healthcare is supporting us in terms of all things medical assistance when it comes to our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have worked together with Change Healthcare for quite some time now. Throughout the whole...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Relationship, Relationship

The way our system is designed today, we assign inventory to Change Healthcare, but due to some of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

One challenge Change Healthcare is facing is staffing. They have had some recent turnover; turnover...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Change Healthcare has internal resources for some strategic things. If I have questions or am...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

Change Healthcare’s executives have been very receptive. The Medicaid unwinding that started earlier...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value, Value

Change Healthcare is not as impactful on bad debt. They don't exceed my expectations, but they don't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value, Value, Value

We are in a contract with Change Health that I don't think anyone can touch today in terms of rates....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Value

Change Healthcare is currently reviewing our self-pay population to determine whether the patients...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Services, Services, Value

I enjoy working with Change Healthcare to see their results in terms of helping patients. I enjoy...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

I don’t have to communicate with Change Healthcare much. They may send emails, but they pretty much...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship

Working with the staff gets me the answers that I need and gets me the patients qualified right...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Relationship, Services, Services, Services

The communication from the staff is key and makes all the difference. Whether they have a great...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

Change Healthcare has an adequate number of on-site representatives. Having them is very expensive...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Some outcomes that we are seeing from Change Healthcare’s services are increased conversion rate,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Services

Change Healthcare has a good eligibility enrollment product, but there is some more opportunity for...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I wouldn’t be able to recommend Change Healthcare’s services 100% of the time because there are some...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Change Healthcare is a good strategic partner. They do a good job of using robotic process...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

Change Healthcare’s executives are empowered to work with anyone. In particularly difficult cases,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value, Value, Value

Change Healthcare does a great job with patient follow-up. Trying to hire someone to be in 24 hours...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Relationship

Change Healthcare is quite diligent and honest because the firm is not going to promise people the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF