Eligibility and Enrollment Services (Change Healthcare) Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Loyalty, Operations, Services
From what I see, we have a very small consultant staff in-house from Optum. A consultant goes to the...
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Relationship, Services
The communication with Optum is very good. If a consultant is out of office or has an emergency and...
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Operations, Services
I like that a consultant from Optum always seems to have results. If we find a patient very...
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Relationship, Operations, Value
The communication from Optum is superb. They reach out to me and provide updates on patients and...
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Operations
Optum's knowledge of the field is impressive because the subject does have some specialized...
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Operations
Optum could enhance their digital experience for patients. The firm has a portal, but I hear that it...
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Loyalty, Operations
I would perhaps like to see strategies from Optum in terms of how to reduce the need for service,...
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Operations, Services, Value
Optum has a timely return on the approvals if the firm receives them. The conversion rates are...
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