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Optum Population Health Solutions
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Bradley Hunter
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KLAS Research Director - Bradley Hunter
 
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User Commentary

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Director

Our relationship with Optum continues to be pretty good. My big thing is whether provider networks...

Jun 2021
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Director

The ease of use is the only disappointment folks have with the software. But if for the money we are...

Jun 2021
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Director

Optum hasn't provided any new technology. I would like to see them focus on better integrating with...

Apr 2021
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Director

The product is good, and Optum has been very responsive to our requests and needs. We are very...

Apr 2021
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Director

Optum's executives aren't involved. We have a very good relationship with our account...

Apr 2021
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Director

I do recommend Optum to others. I have worked with worse vendors. Optum is very willing to work with...

Apr 2021
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Manager

We send all of our risk contracts and adjudicated claims data to Optum. Then, they send the data...

Apr 2021
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Manager

Optum is more responsive with Optum One - Population Analytics and Office of Pharmacy Affairs applications....

Apr 2021
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Director

As far as I know, the product is part of our long-term plans. We are a smaller organization, so we...

Apr 2021
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Director

I am very satisfied with the vendor's implementation services. We received minimal training, but we...

Apr 2021
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Director

In general, we have found Optum Performance Analytics to be kind of clunky. We have had quite a few...

Apr 2021
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Director

Optum Performance Analytics doesn't really show why patients have met the risk criteria. The vendor...

Apr 2021
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Director

We have had a lot of challenges with the system. We wanted it to look at claims and clinical...

Apr 2021
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Director

The risk stratification or prediction of patient utilization isn't always the same as the clinical...

Apr 2021
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Director

Despite the challenges, Optum Performance Analytics has provided what we need. It has still helped...

Apr 2021
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Director

For what we have been using Optum’s system for, it has been fairly good. The hardest part is really...

Apr 2021
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Director

I don’t really talk to the executive level at Optum much, but whenever we have needed to talk to the...

Apr 2021
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Director

I have not had any problems at all with Optum. The upgrades are fairly seamless. We get extensive...

Apr 2021
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Director

Anytime I need anything, I can go to Optum’s support. We also have an account manager, and we have a...

Apr 2021
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Director

We use a lot of the system's probability statistics to help us triage and figure out which patients...

Apr 2021
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Director

Our Optum implementation was pretty good. They have lots of training available. When we first went...

Apr 2021
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VP/Other Executive

When it comes to what Optum does right, I would say their support is good. I can't say enough nice...

Jan 2021
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Manager

I would say the best thing about Optum Performance Analytics has been the predictive analytics. The...

Dec 2020
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Manager

We are working with the Optum team to improve upon how they use the data for the Medicare Shared...

Dec 2020
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Manager

When we use the solution, we usually pull the data out because we have so many end users that it...

Dec 2020
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Manager

Optum has done a good job during the COVID-19 pandemic. They were quick to provide some things so...

Dec 2020
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Manager

I would like more specificity from Optum’s tool around identifying COVID-19 patients, especially for...

Dec 2020
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Manager

Everything was scoped out in the Optum contract, so there are no hidden charges. We had the...

Dec 2020
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Manager

Optum is great to work with. They listen to their customers, but things do take time, and although...

Dec 2020
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Manager

I manage a team of analysts who would give the solution a high score for ease of use because they...

Dec 2020
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Manager

Optum does a great job of providing training for their end users and making sure the end users know...

Dec 2020
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Manager

Optum is very quick to do upgrades. Optum is proactive and constantly improving their tool. They...

Dec 2020
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