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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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801-734-6277

 
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Optum hasn't provided any new technology. I would like to see them focus on better integrating with...

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The product is good, and Optum has been very responsive to our requests and needs. We are very...

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I do recommend Optum to others. I have worked with worse vendors. Optum is very willing to work with...

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We send all of our risk contracts and adjudicated claims data to Optum. Then, they send the data...

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Optum is more responsive with Optum One - Population Analytics and Office of Pharmacy Affairs applications....

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As far as I know, the product is part of our long-term plans. We are a smaller organization, so we...

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I am very satisfied with the vendor's implementation services. We received minimal training, but we...

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In general, we have found Optum Performance Analytics to be kind of clunky. We have had quite a few...

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Director

Optum Performance Analytics doesn't really show why patients have met the risk criteria. The vendor...

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Director

We have had a lot of challenges with the system. We wanted it to look at claims and clinical...

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Director

The risk stratification or prediction of patient utilization isn't always the same as the clinical...

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Despite the challenges, Optum Performance Analytics has provided what we need. It has still helped...

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For what we have been using Optum’s system for, it has been fairly good. The hardest part is really...

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I don’t really talk to the executive level at Optum much, but whenever we have needed to talk to the...

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I have not had any problems at all with Optum. The upgrades are fairly seamless. We get extensive...

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Anytime I need anything, I can go to Optum’s support. We also have an account manager, and we have a...

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Director

We use a lot of the system's probability statistics to help us triage and figure out which patients...

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Director

Our Optum implementation was pretty good. They have lots of training available. When we first went...

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VP/Other Executive

When it comes to what Optum does right, I would say their support is good. I can't say enough nice...

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Manager

I would say the best thing about Optum Performance Analytics has been the predictive analytics. The...

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Manager

We are working with the Optum team to improve upon how they use the data for the Medicare Shared...

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Manager

When we use the solution, we usually pull the data out because we have so many end users that it...

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Manager

Optum has done a good job during the COVID-19 pandemic. They were quick to provide some things so...

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Manager

I would like more specificity from Optum’s tool around identifying COVID-19 patients, especially for...

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Manager

Everything was scoped out in the Optum contract, so there are no hidden charges. We had the...

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Manager

Optum is great to work with. They listen to their customers, but things do take time, and although...

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Manager

I manage a team of analysts who would give the solution a high score for ease of use because they...

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Manager

Optum does a great job of providing training for their end users and making sure the end users know...

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Manager

Optum is very quick to do upgrades. Optum is proactive and constantly improving their tool. They...

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Director

I like that the product supports care management and the care coordination process.

Oct 2020
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Director

I don’t like that the product requires a lot of clicks to get what we need. The product isn’t...

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CIO

We are no longer utilizing Optum's platform. We were part of a coalition of different health...

Sep 2020
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CEO/President

Optum avoids charging for every little thing. The system isn't cheap, but I at least know what I am...

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CEO/President

There are other people who use Optum Performance Analytics more directly than I do, but my...

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CMO

Our long-term strategy is to eventually go to a native system with our EMR vendor or explore what...

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CMO

We have achieved almost everything that we have wanted to achieve. We didn't hit every milestone,...

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CMO

The training was a little heavier at the beginning, and there was maybe not as much available for...

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CMO

For the employee population, the system integrates all of the data sources into a consolidated set...

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CMO

The quality of support is very high. I have no issues with that. My hesitation was that we purchased...

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CMO

I negotiated the contract, but I don’t think a lot of the ROI has to do with Optum; a lot of it is...

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CMO

The vendor sells the product well, but from a day-to-day relationship perspective, they do tend to...

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Director

Optum does pack a lot of functionality into the system, so I understand why they might have to have...

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Director

I really like the custom reporting. Optum spent a lot of time on it because they knew that creating...

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Director

Optum could improve the quality control piece. It would be nice to have more transparency and...

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Analyst/Coordinator

The reason we moved to Optum Performance Analytics is that Optum is sunsetting the last product. The...

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Analyst/Coordinator

During the implementation, I would have liked more documentation.

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Analyst/Coordinator

Optum Performance Analytics is not horrible or hard to use, but it is just a lot more complex than...

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Analyst/Coordinator

We really use our own internal support people. The support is not very quick, but that isn't...

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Analyst/Coordinator

If I keep getting what I want from the system and get more detail, our satisfaction will stay high....

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VP/Other Executive

I don't think any vendor keeps all their promises, but generally speaking, Optum keeps their...

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VP/Other Executive

Optum Performance Analytics lays information out and provides us with a way to drive maximum...

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VP/Other Executive

Optum's previous system was simple to use but was very limited in how we could manipulate it. With...

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VP/Other Executive

Optum Performance Analytics is exactly what we want because we have a team of people who can go in...

Aug 2020
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Analyst/Coordinator

The executives are involved, but I don’t feel that they know the intimate details. I guess they...

Aug 2020
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Analyst/Coordinator

I struggle with having measurable outcomes because Optum didn’t really do anything to help me drive...

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VP/Other Executive

We are getting decent information out of Optum One, but we really couldn’t get Optum’s extracts to...

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Analyst/Coordinator

The product is really useful and super user friendly. There are some areas with limitations, but...

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Analyst/Coordinator

The customer service is really good, and the people get back to us really fast. The client manager...

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Analyst/Coordinator

We are moving to one of Optum’s other products. Optum’s training was good, but because of COVID-19,...

Aug 2020
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VP/Other Executive

With Optum One Care Coordination, Optum has made some modifications to the plan-of-care function. In...

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VP/Other Executive

From a team perspective, Optum has lost a lot of their key people. There has been a talent drain...

Aug 2020
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VP/Other Executive

The system’s UI still requires so much hand-holding from the vendor. It isn’t too complicated, but...

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VP/Other Executive

A lot of times, we do things outside of the system. The data factory that Optum has is very valuable...

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VP/Other Executive

The vendor continues to build workspaces, which are ways to segment the entire database into a more...

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VP/Other Executive

Recommending the system to a friend would depend on who the friend is. When we set out to implement...

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Director

We do a lot of quality reporting, and we haven’t utilized that in Optum's solution at all. Part of...

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Director

With our current system, we used our own homegrown quality dashboard and slicer-dicer tool, but I am...

Aug 2020
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Director

The Optum One solution is going away because of Optum Performance Analytics, the new tool. We want...

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Director

A lot of users of the Optum One solution have either moved on with their role or are no longer with...

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Director

I think we still have a problem with the vendor's turnover, but the vendor seems to have more people...

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Director

One of the problems we have had with Optum in the past was we were treated as just one of many...

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Director

I wouldn’t say Optum keeps all of their promises, but they have kept most of them. We are using...

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Director

We are looking at other vendors, but the Optum One solution was going away at the end of this year...

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Director

Optum’s turnover is a continuing problem. They came in to show us their new system, and now half the...

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Director

Other vendors we work with are reaching out more to us about new capabilities and things. I haven’t...

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Director

There are no jerks on Optum’s executive team. The executives are all good people. The executive...

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Director

My willingness to recommend Optum’s product would depend on who I am recommending it to. If that...

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Director

Overall, everybody from Optum that comes in is nice to work with. I would say we prefer to be more...

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Director

My role has changed over the course of the years, and my main objective is to see how fast the data...

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VP/Other Executive

Optum definitely provides plenty of training. A lot of the training is web hosted, and some of the...

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VP/Other Executive

We use the system internally. The system works for the reason we bought it, but I don't really know...

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VP/Other Executive

Using Optum's system requires a lot of steps. I definitely have to refer back to my notes and...

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Director

The quality of the training was great. But I think we still need more training. I don’t think the...

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Director

The implementation went really smoothly. Optum certainly tries to deliver new technology, and they...

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Director

Optum’s support is great. But Optum is a little late with their proactiveness. I guess Optum did...

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Director

When we were looking to go to Optum Performance Analytics. We knew we would be able to integrate our...

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Director

Optum’s support staff is great. Also, our representative is really amazing, and we wouldn’t be able...

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VP/Other Executive

The challenge I have with Optum is that they change a lot of seats. We use the vendor in different...

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VP/Other Executive

During our most recent Optum upgrade, we didn’t lose any ground. We were running the Optum One...

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VP/Other Executive

Optum Performance Analytics allows the user to do customization and dig into the data. I would give...

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VP/Other Executive

Optum is so big, and they have a pretty significant portfolio of services that extends beyond...

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VP/Other Executive

Optum has been very supportive, and their executives have been very involved. There is an executive...

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VP/Other Executive

I have been on several calls with health systems to provide information regarding our relationship...

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VP/Other Executive

Whether people are operating in a fee-for-service or risk-based environment, they can use the...

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VP/Other Executive

Optum is able to produce things for us in the data marts and allows us the ability to go into the...

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CMO

Optum’s product is not part of our long-term plans, but we may be moving to Optum’s newer system....

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CMO

Optum One is being phased out and I can't recommend the product but I would recommend them as a...

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Director

Optum Performance Analytics isn’t as easy to use as the Optum One software because Optum Performance...

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Director

I can’t speak highly enough about the support we get from Optum. If we ask them to build something...

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Director

Optum is very good about avoiding nickel-and-diming. There are some very clear ways in which Optum...

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Director

The upgrades are in the interface, and in general, the upgrades have worked pretty well. There are...

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Director

Optum is a high-quality organization that is very supportive, responsive, and excellent in what they...

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Director

A lot of the product is very easy to use, but there are one or two areas where Optum could improve....

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Director

Optum's customer service is their strength. We have a very close relationship with Optum. They are...

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Director

Optum is moving in the right direction. They always play a part in us trying new things out. Optum...

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Director

Throughout the COVID-19 crisis, Optum made available a COVID-19 dashboard for us. Our analytics team...

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Director

Optum is different from our other population health vendor. Optum offers a lot of training, but I...

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Director

We mainly use the system for reports. I use the portal a bit, and the portal is pretty intuitive...

May 2020
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