Commentary Summary
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User Commentary
Culture, Relationship
Optum’s customer service isn't the best. They are very focused on selling us the next product rather...
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Culture
From a care manager's perspective, the functionality is good. The basic package from Optum comes...
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Product
We don't really use the front end of Optum Performance Analytics for a lot. What we really find...
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Relationship
We are absolutely happy with what Optum Performance Analytics is giving us because not only does it...
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Culture, Relationship
Optum tells us what they are going to do, and then they do it. If something is delayed, we know well...
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Operations, Product
Optum was absolutely wonderful at helping us to integrate all the data from all the different payers...
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Relationship
Optum could be a little more proactive with helping people use the applications and understand more...
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Relationship
I recommend the product a lot. Optum is responsive and forthright; they do what I need them to do,...
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Loyalty, Product
The product does business and actuarial analytics completely differently than our EMR does. Our...
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Loyalty, Product
Optum Performance Analytics is ingrained in a lot of things I do. I have used a lot of other tools,...
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Product
I wish Optum Performance Analytics would integrate more easily and cost effectively with multiple EMRs....
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Loyalty, Product
One of my current headaches is with the evolution around the switch to electronic reporting of...
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Loyalty, Product
Optum has some scary new technology that meets our needs. We have been to the vendor's innovation...
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Value
We receive good value from Optum's product, especially when we look at what other things cost. We...
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Product
On the back end, Optum's Clinformatics Data Mart database is very easy for the analysts to use...
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Relationship
We have an individual who supports our needs directly. There is also a support line, so getting...
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Product
All the functions of a strong population health management tool are in Optum Performance Analytics....
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Product, Value
We use the tool to do a lot of performance management in terms of cost. So far, everything has been...
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Operations, Product
The latest upgrade was pretty seamless, so we didn't have any issues with it.
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Operations
We haven't gone through much training recently. We have been working on the system for so long that...
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Product
The data is very well organized on the back end of Clinformatics Data Mart. So we can find an issue...
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Product
There is only a partial, unidirectional integration between our EHR and the product.
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Relationship
Usually, Optum’s road map is pretty close to what we want to see. We sometimes have ideas for things...
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Operations, Product
Optum Performance Analytics is pretty complicated for new users. It is not clear what means what and...
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Relationship
Our client manager is very good and responsive. The problem is that they sometimes don’t get...
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Relationship
I really like Optum’s client management team. They are very responsive and walk through a lot of...
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Relationship, Product
I love the power the solution brings to a problem. The upside is that we are not dealing with canned...
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Relationship
Optum's system is my favorite. My job doesn't require me to use it much, so then it is a little...
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Relationship
Optum does make every effort to meet our needs within the scope of work that we purchased or that we...
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Relationship
If somebody asked me for a recommendation, my response would be that there are other vendors in the...
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Product
This system is completely unintegrated. There is an ADT feed, but it doesn't integrate with the...
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Relationship
All support is done through email with a ticket, but Optum is responsive. Especially concerning a...
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Product
Optum Care Coordination Platform is very siloed and limited and a bit disjointed. The system...
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Value
Optum doesn’t avoid charging for every little thing. They try to nickel-and-dime us for every scope...
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Operations
All the education that Optum pushes out is for the general client, who usually has both Optum Care...
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