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Optum Population Health Solutions
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Bradley Hunter
VP VBC and CORE
KLAS VP VBC and CORE - Bradley Hunter
 
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User Commentary

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VP/Other Executive

Culture, Relationship

Optum’s customer service isn't the best. They are very focused on selling us the next product rather...

May 2023
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VP/Other Executive

Culture

From a care manager's perspective, the functionality is good. The basic package from Optum comes...

May 2023
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VP/Other Executive

Product

We don't really use the front end of Optum Performance Analytics for a lot. What we really find...

May 2023
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VP/Other Executive

Relationship

We are absolutely happy with what Optum Performance Analytics is giving us because not only does it...

May 2023
||
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VP/Other Executive

Culture, Relationship

Optum tells us what they are going to do, and then they do it. If something is delayed, we know well...

May 2023
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VP/Other Executive

Operations, Product

Optum was absolutely wonderful at helping us to integrate all the data from all the different payers...

May 2023
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VP/Other Executive

Relationship

Optum could be a little more proactive with helping people use the applications and understand more...

May 2023
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Director

Relationship

I recommend the product a lot. Optum is responsive and forthright; they do what I need them to do,...

Apr 2023
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Director

Loyalty, Product

The product does business and actuarial analytics completely differently than our EMR does. Our...

Apr 2023
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Director

Loyalty, Product

Optum Performance Analytics is ingrained in a lot of things I do. I have used a lot of other tools,...

Apr 2023
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Director

Product

I wish Optum Performance Analytics would integrate more easily and cost effectively with multiple EMRs....

Apr 2023
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Director

Loyalty, Product

One of my current headaches is with the evolution around the switch to electronic reporting of...

Apr 2023
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Director

Loyalty, Product

Optum has some scary new technology that meets our needs. We have been to the vendor's innovation...

Apr 2023
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Director

Value

We receive good value from Optum's product, especially when we look at what other things cost. We...

Apr 2023
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Director

Product

On the back end, Optum's Clinformatics Data Mart database is very easy for the analysts to use...

Apr 2023
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Director

Relationship

We have an individual who supports our needs directly. There is also a support line, so getting...

Apr 2023
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Director

Product

All the functions of a strong population health management tool are in Optum Performance Analytics....

Apr 2023
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Director

Product, Value

We use the tool to do a lot of performance management in terms of cost. So far, everything has been...

Apr 2023
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Director

Operations, Product

The latest upgrade was pretty seamless, so we didn't have any issues with it.

Apr 2023
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Director

Operations

We haven't gone through much training recently. We have been working on the system for so long that...

Apr 2023
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Director

Product

The data is very well organized on the back end of Clinformatics Data Mart. So we can find an issue...

Apr 2023
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CMO

Product

There is only a partial, unidirectional integration between our EHR and the product.

Apr 2023
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Director

Relationship

Usually, Optum’s road map is pretty close to what we want to see. We sometimes have ideas for things...

Feb 2023
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Director

Operations, Product

Optum Performance Analytics is pretty complicated for new users. It is not clear what means what and...

Feb 2023
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Director

Relationship

Our client manager is very good and responsive. The problem is that they sometimes don’t get...

Feb 2023
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Director

Relationship

I really like Optum’s client management team. They are very responsive and walk through a lot of...

Feb 2023
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Physician

Relationship, Product

I love the power the solution brings to a problem. The upside is that we are not dealing with canned...

Nov 2022
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Physician

Relationship

Optum's system is my favorite. My job doesn't require me to use it much, so then it is a little...

Nov 2022
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Director

Relationship

Optum does make every effort to meet our needs within the scope of work that we purchased or that we...

Jul 2022
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Director

Relationship

If somebody asked me for a recommendation, my response would be that there are other vendors in the...

Jul 2022
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Director

Product

This system is completely unintegrated. There is an ADT feed, but it doesn't integrate with the...

Jul 2022
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Director

Relationship

All support is done through email with a ticket, but Optum is responsive. Especially concerning a...

Jul 2022
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Director

Product

Optum Care Coordination Platform is very siloed and limited and a bit disjointed. The system...

Jul 2022
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Director

Value

Optum doesn’t avoid charging for every little thing. They try to nickel-and-dime us for every scope...

Jul 2022
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Director

Operations

All the education that Optum pushes out is for the general client, who usually has both Optum Care...

Jul 2022
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