Optum Population Health Solutions Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
Optum has been very responsive to our needs. When we have requested new things, like new types of...
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Value
If I had to pick things to improve about Optum Performance Analytics, my choices would be the cost...
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Relationship
The first thing that comes to mind that I like about Optum is our interaction with their folks....
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Product
There isn't anything that we wish was integrated into Optum Performance Analytics that currently...
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Product, Value
I don't think that the product drives outcomes. It is just a tool. Our data teams and clinical teams...
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Loyalty
We have decided to move to our EHR vendor's population health solution. That solution has better...
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Culture, Value
I can't say that the vendor's charges are too frequent, too high, or too unfair, but I can say that...
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Product
In terms of integration, the vendor does a hybrid thing, but that thing isn't complete. Only some...
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Loyalty
We decided to transition to our EHR vendor's population health product. That product boasts a more...
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Relationship, Operations, Value
The vendor has a good consulting group that helps with implementations. That group also helps...
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Loyalty, Product
Optum is working on how they integrate things so that they can give more sophisticated users access...
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Product
All things being equal, if we were the same size that we are today, I probably wouldn't buy Optum's...
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Loyalty, Relationship
The vendor went through an acquisition and a period of change, but after that, they were better at...
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Operations, Product
The vendor does upgrades routinely for maintenance, and the upgrades happen over the weekend. We...
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Operations
If we are doing training on a new product, the vendor gives us hands-on training, and they are super...
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Loyalty, Product
I am concerned about the system's value proposition with the great job our EMR vendor is doing on...
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Product
We use Optum Performance Analytics extensively as an analytics tool. I tend to use the vendor...
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Product
We combine our clinical data from our EMRs and all our claims data for multiple payers in Optum...
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Product
Optum Performance Analytics is not very intuitive for the end user, and our experience with the...
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Operations
The implementation of Optum Performance Analytics was very challenging. The Optum team came to the...
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Value
We have made a lot of changes in the system because of the industry and because we are bringing in...
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Loyalty, Product
I recommend that Optum change their platform to more of a Tableau-based analytics platform instead...
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Product
We like that Optum Performance Analytics is not just an application that delivers canned analyses...
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Relationship
Optum is timely with new topics and products. The information available in Optum Performance...
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Operations, Product
We send regular updates, and then the data comes back. If the return process were a bit quicker,...
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