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Optum Population Health Solutions Comments
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KLAS Research Director - Bradley Hunter
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VP/Other Executive

Service and Support

When it comes to what Optum does right, I would say their support is good. I can't say enough nice...

Jan 2021
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Manager

Functionality and Upgrades

I would say the best thing about Optum Performance Analytics has been the predictive analytics. The...

Dec 2020
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Manager

Functionality and Upgrades

We are working with the Optum team to improve upon how they use the data for the Medicare Shared...

Dec 2020
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Manager

Functionality and Upgrades

When we use the solution, we usually pull the data out because we have so many end users that it...

Dec 2020
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Manager

Service and Support

Optum has done a good job during the COVID-19 pandemic. They were quick to provide some things so...

Dec 2020
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Manager

Functionality and Upgrades

I would like more specificity from Optum’s tool around identifying COVID-19 patients, especially for...

Dec 2020
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Manager

ROI / Cost (care and feeding)

Everything was scoped out in the Optum contract, so there are no hidden charges. We had the...

Dec 2020
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Manager

Service and Support

Optum is great to work with. They listen to their customers, but things do take time, and although...

Dec 2020
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Manager

Functionality and Upgrades

I manage a team of analysts who would give the solution a high score for ease of use because they...

Dec 2020
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Manager

Implementation and Training

Optum does a great job of providing training for their end users and making sure the end users know...

Dec 2020
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Manager

Functionality and Upgrades

Optum is very quick to do upgrades. Optum is proactive and constantly improving their tool. They...

Dec 2020
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Director

Functionality and Upgrades

I like that the product supports care management and the care coordination process.

Oct 2020
(0)
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Director

Functionality and Upgrades

I don’t like that the product requires a lot of clicks to get what we need. The product isn’t...

Oct 2020
(0)
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CIO

Future Outlook

We are no longer utilizing Optum's platform. We were part of a coalition of different health...

Sep 2020
(0)
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CEO/President

Lessons Learned

Optum avoids charging for every little thing. The system isn't cheap, but I at least know what I am...

Sep 2020
(0)
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CEO/President

Functionality and Upgrades

There are other people who use Optum Performance Analytics more directly than I do, but my...

Sep 2020
(0)
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CMO

Future Outlook

Our long-term strategy is to eventually go to a native system with our EMR vendor or explore what...

Sep 2020
(0)
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CMO

Functionality and Upgrades

We have achieved almost everything that we have wanted to achieve. We didn't hit every milestone,...

Sep 2020
(0)
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CMO

Implementation and Training

The training was a little heavier at the beginning, and there was maybe not as much available for...

Sep 2020
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CMO

Interfacing and Integration

For the employee population, the system integrates all of the data sources into a consolidated set...

Sep 2020
(0)
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CMO

Service and Support

The quality of support is very high. I have no issues with that. My hesitation was that we purchased...

Sep 2020
(0)
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CMO

ROI / Cost (care and feeding)

I negotiated the contract, but I don’t think a lot of the ROI has to do with Optum; a lot of it is...

Sep 2020
(0)
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CMO

Lessons Learned

The vendor sells the product well, but from a day-to-day relationship perspective, they do tend to...

Sep 2020
(0)
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Director

Lessons Learned

Optum does pack a lot of functionality into the system, so I understand why they might have to have...

Aug 2020
(0)
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Director

Relationship

I really like the custom reporting. Optum spent a lot of time on it because they knew that creating...

Aug 2020
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Director

Service and Support

Optum could improve the quality control piece. It would be nice to have more transparency and...

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

The reason we moved to Optum Performance Analytics is that Optum is sunsetting the last product. The...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

During the implementation, I would have liked more documentation.

Aug 2020
(0)
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Analyst/Coordinator

Lessons Learned

Optum Performance Analytics is not horrible or hard to use, but it is just a lot more complex than...

Aug 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We really use our own internal support people. The support is not very quick, but that isn't...

Aug 2020
(0)
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Analyst/Coordinator

Technology

If I keep getting what I want from the system and get more detail, our satisfaction will stay high....

Aug 2020
(0)
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VP/Other Executive

Relationship

I don't think any vendor keeps all their promises, but generally speaking, Optum keeps their...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Optum Performance Analytics lays information out and provides us with a way to drive maximum...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

Optum's previous system was simple to use but was very limited in how we could manipulate it. With...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Optum Performance Analytics is exactly what we want because we have a team of people who can go in...

Aug 2020
(0)
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Analyst/Coordinator

Relationship

The executives are involved, but I don’t feel that they know the intimate details. I guess they...

Aug 2020
(0)
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Analyst/Coordinator

Future Outlook

I struggle with having measurable outcomes because Optum didn’t really do anything to help me drive...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We are getting decent information out of Optum One, but we really couldn’t get Optum’s extracts to...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product is really useful and super user friendly. There are some areas with limitations, but...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

The customer service is really good, and the people get back to us really fast. The client manager...

Aug 2020
(0)
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Analyst/Coordinator

Implementation and Training

We are moving to one of Optum’s other products. Optum’s training was good, but because of COVID-19,...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

With Optum One Care Coordination, Optum has made some modifications to the plan-of-care function. In...

Aug 2020
(0)
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VP/Other Executive

Relationship

From a team perspective, Optum has lost a lot of their key people. There has been a talent drain...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system’s UI still requires so much hand-holding from the vendor. It isn’t too complicated, but...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

A lot of times, we do things outside of the system. The data factory that Optum has is very valuable...

Aug 2020
(0)
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VP/Other Executive

Other Observations & Comments

The vendor continues to build workspaces, which are ways to segment the entire database into a more...

Aug 2020
(0)
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VP/Other Executive

Lessons Learned

Recommending the system to a friend would depend on who the friend is. When we set out to implement...

Aug 2020
(0)
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Director

Lessons Learned

We do a lot of quality reporting, and we haven’t utilized that in Optum's solution at all. Part of...

Aug 2020
(0)
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Director

Other Observations & Comments

With our current system, we used our own homegrown quality dashboard and slicer-dicer tool, but I am...

Aug 2020
(0)
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Director

Functionality and Upgrades

The Optum One solution is going away because of Optum Performance Analytics, the new tool. We want...

Aug 2020
(0)
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Director

Other Observations & Comments

A lot of users of the Optum One solution have either moved on with their role or are no longer with...

Aug 2020
(0)
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Director

Sales and Contracting

I think we still have a problem with the vendor's turnover, but the vendor seems to have more people...

Aug 2020
(0)
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Director

Service and Support

One of the problems we have had with Optum in the past was we were treated as just one of many...

Aug 2020
(0)
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Director

Functionality and Upgrades

I wouldn’t say Optum keeps all of their promises, but they have kept most of them. We are using...

Aug 2020
(0)
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Director

Future Outlook

We are looking at other vendors, but the Optum One solution was going away at the end of this year...

Aug 2020
(0)
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Director

Relationship

Optum’s turnover is a continuing problem. They came in to show us their new system, and now half the...

Aug 2020
(0)
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Director

Relationship

Other vendors we work with are reaching out more to us about new capabilities and things. I haven’t...

Aug 2020
(0)
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Director

Relationship

There are no jerks on Optum’s executive team. The executives are all good people. The executive...

Aug 2020
(0)
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Director

Lessons Learned

My willingness to recommend Optum’s product would depend on who I am recommending it to. If that...

Aug 2020
(0)
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Director

Service and Support

Overall, everybody from Optum that comes in is nice to work with. I would say we prefer to be more...

Aug 2020
(0)
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Director

Other Observations & Comments

My role has changed over the course of the years, and my main objective is to see how fast the data...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

Optum definitely provides plenty of training. A lot of the training is web hosted, and some of the...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We use the system internally. The system works for the reason we bought it, but I don't really know...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Using Optum's system requires a lot of steps. I definitely have to refer back to my notes and...

Aug 2020
(0)
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Director

Implementation and Training

The quality of the training was great. But I think we still need more training. I don’t think the...

Aug 2020
(0)
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Director

Future Outlook

The implementation went really smoothly. Optum certainly tries to deliver new technology, and they...

Aug 2020
(0)
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Director

Service and Support

Optum’s support is great. But Optum is a little late with their proactiveness. I guess Optum did...

Aug 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

When we were looking to go to Optum Performance Analytics. We knew we would be able to integrate our...

Aug 2020
(0)
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Director

Service and Support

Optum’s support staff is great. Also, our representative is really amazing, and we wouldn’t be able...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The challenge I have with Optum is that they change a lot of seats. We use the vendor in different...

Aug 2020
(0)
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VP/Other Executive

Implementation and Training

During our most recent Optum upgrade, we didn’t lose any ground. We were running the Optum One...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Optum Performance Analytics allows the user to do customization and dig into the data. I would give...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Optum is so big, and they have a pretty significant portfolio of services that extends beyond...

Aug 2020
(0)
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VP/Other Executive

Relationship

Optum has been very supportive, and their executives have been very involved. There is an executive...

Aug 2020
(0)
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VP/Other Executive

Future Outlook

I have been on several calls with health systems to provide information regarding our relationship...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Whether people are operating in a fee-for-service or risk-based environment, they can use the...

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Optum is able to produce things for us in the data marts and allows us the ability to go into the...

Aug 2020
(0)
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CMO

Future Outlook

Optum’s product is not part of our long-term plans, but we may be moving to Optum’s newer system....

Jul 2020
(0)
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CMO

Functionality and Upgrades

Optum One is being phased out and I can't recommend the product but I would recommend them as a...

Jul 2020
(0)
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Director

Lessons Learned

Optum Performance Analytics isn’t as easy to use as the Optum One software because Optum Performance...

Jul 2020
(0)
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Director

Service and Support

I can’t speak highly enough about the support we get from Optum. If we ask them to build something...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

Optum is very good about avoiding nickel-and-diming. There are some very clear ways in which Optum...

Jul 2020
(0)
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Director

Implementation and Training

The upgrades are in the interface, and in general, the upgrades have worked pretty well. There are...

Jul 2020
(0)
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Director

Relationship

Optum is a high-quality organization that is very supportive, responsive, and excellent in what they...

Jul 2020
(0)
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Director

Functionality and Upgrades

A lot of the product is very easy to use, but there are one or two areas where Optum could improve....

Jul 2020
(0)
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Director

Service and Support

Optum's customer service is their strength. We have a very close relationship with Optum. They are...

Jul 2020
(0)
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Director

Future Outlook

Optum is moving in the right direction. They always play a part in us trying new things out. Optum...

Jul 2020
(0)
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Director

Service and Support

Throughout the COVID-19 crisis, Optum made available a COVID-19 dashboard for us. Our analytics team...

Jul 2020
(0)
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Director

Functionality and Upgrades

Optum is different from our other population health vendor. Optum offers a lot of training, but I...

May 2020
(0)
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Director

Functionality and Upgrades

We mainly use the system for reports. I use the portal a bit, and the portal is pretty intuitive...

May 2020
(0)
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Director

Functionality and Upgrades

We have a list of issues because the product doesn't always meet our needs. However, Optum throws...

May 2020
(0)
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Director

Functionality and Upgrades

We would like the ability to create things within Optum Performance Analytics. We want the ability...

May 2020
(0)
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Director

Functionality and Upgrades

The system's reporting and dashboards are very limited and basic. We can do more on a spreadsheet...

May 2020
(0)
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Director

Service and Support

Optum really worked with us on our workflow list for users. We had so many issues when we...

May 2020
(0)
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Director

Other Observations & Comments

Training from Optum comes at a cost because there is sometimes travel involved.

May 2020
(0)
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Director

Functionality and Upgrades

There is a level of complexity with Optum One. I am hoping that the new system will be more user...

May 2020
(0)
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Director

Relationship

My client service manager from Optum is very involved. We meet often, and that person is constantly...

May 2020
(0)
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Director

Other Observations & Comments

If I were recommending Optum's system to people, I would tell that the tool is very efficient once...

May 2020
(0)
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Director

Functionality and Upgrades

Optum Performance Analytics is a really good product. The big differences between Optum One and...

May 2020
(0)
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Director

Functionality and Upgrades

Optum Performance Analytics is a new product, and it is great. Optum is continuing to refine and...

May 2020
(0)
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Director

Functionality and Upgrades

If I were recommending Optum's system, I would tell people that the analytics for embedded risk...

May 2020
(0)
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Director

Service and Support

Optum has been great throughout the COVID-19 crisis. They jumped in right away and wrote risk...

May 2020
(0)
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Director

Future Outlook

We have transitioned from Optum One to their new analytics platform, Optum Performance Analytics. We...

May 2020
(0)
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Director

Relationship

Optum wanted us to get where we needed to go, and they even told me that if what I have my heart set...

Apr 2020
(0)
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Director

Other Observations & Comments

If I had any recommendations for Optum, it would be for them to know their audience and hit the...

Apr 2020
(0)
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Director

Functionality and Upgrades

I am applying the system's information to our Medicare ACO and Medicare Advantage Plan. I want to...

Apr 2020
(0)
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Director

Service and Support

For the things I have needed, the service has been proactive. When I want something to show, I get...

Apr 2020
(0)
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Director

Relationship

Optum keeps trying to do things. I have a pretty good relationship with the research side, so it is...

Apr 2020
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Director

Relationship

I am probably on the low end of the contacts for the executives. They have C-suite-level presence....

Apr 2020
(0)
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Director

Other Observations & Comments

In my personal experience, Optum doesn’t nickel-and-dime. I don’t hear our people griping about...

Apr 2020
(0)
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Director

Functionality and Upgrades

I would buy the system again. I recognize that health systems are going through a learning process....

Apr 2020
(0)
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Director

Service and Support

In terms of driving tangible outcomes, Optum is very good at coming back to us with questions....

Apr 2020
(0)
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Director

Service and Support

Optum does keep their promises. They actually say when something is a failure and take it back. No...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

When it comes to delivering new technology, Optum anticipates needs. They have the pockets to buy...

Apr 2020
(0)
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Director

Functionality and Upgrades

In terms of how Optum has supported us on COVID-19, I am not sure whether the question even applies....

Apr 2020
(0)
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Director

Other Observations & Comments

Those of us who are more or less in charge of saying what happens after COVID-19 are much more...

Apr 2020
(0)
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Director

Functionality and Upgrades

The ease of use for end users might be a problem. It is adequate. But I think Optum thinks there is...

Apr 2020
(0)
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Director

Service and Support

Optum was very frugal, and we got very competitive pricing. I am talking about hours and hours and...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

If the decision were up to me, I would purchase the tool again. We have a lot of functionality that...

Apr 2020
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Director

ROI / Cost (care and feeding)

Everything that we were sold has been very good. The implementation process went very well. There...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor hasn't charged us for every little thing. The fees set in our contract have been exactly...

Apr 2020
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Director

Functionality and Upgrades

If I had to come up with a tangible outcome of the system, I would have a hard time doing that right...

Apr 2020
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Director

Functionality and Upgrades

The design of the database is really good. There are four different levels within the data table. We...

Apr 2020
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Director

Implementation and Training

The vendor has really good training programs online, and we even have office hours with the vendor...

Apr 2020
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Director

Lessons Learned

We have only worked on the claims side, and because we have already been building our extra load...

Apr 2020
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Director

Service and Support

There are a few pieces of functionality that we would like to see in the system, and Optum is...

Apr 2020
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Director

Relationship

We have talked to a lot of the vendor's experts. When the frontline trainer didn't quite understand...

Apr 2020
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Director

Relationship

When we found out that Optum bought The Advisory Board Company, we were worried because we were...

Apr 2020
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Director

Functionality and Upgrades

During the acquisition, the vendor ensured we didn't have to change any of our coding. We kept the...

Apr 2020
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Director

Functionality and Upgrades

Optum has a solid product, and it definitely provides value. The main value it provides for us is...

Apr 2020
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Director

Functionality and Upgrades

The infrastructure on which the product is built feels 20 years outdated. That manifests itself in...

Apr 2020
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Director

Implementation and Training

The implementation took much longer than we expected when we upgraded versions. We had to push back...

Apr 2020
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Director

Service and Support

One of the hard parts about Optum’s episodes is that they are a black box; we don't know what goes...

Apr 2020
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Director

Functionality and Upgrades

The vendor has an online platform that we are unable to use because our insurance partner has other...

Apr 2020
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Director

Implementation and Training

We have spent all of our time implementing the product, so we can’t even talk about it driving...

Apr 2020
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