Optum Population Health Solutions
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Bradley Hunter
Research Director
KLAS Research Director - Bradley Hunter
 
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User Commentary

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Physician

Functionality and Upgrades

I love the power the solution brings to a problem. The upside is that we are not dealing with canned...

Nov 2022
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Physician

Other Observations & Comments

Optum's system is my favorite. My job doesn't require me to use it much, so then it is a little...

Nov 2022
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Director

Relationship

Optum does make every effort to meet our needs within the scope of work that we purchased or that we...

Jul 2022
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Director

Lessons Learned

If somebody asked me for a recommendation, my response would be that there are other vendors in the...

Jul 2022
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Director

Interfacing and Integration

This system is completely unintegrated. There is an ADT feed, but it doesn't integrate with the...

Jul 2022
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Director

Service and Support

All support is done through email with a ticket, but Optum is responsive. Especially concerning a...

Jul 2022
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Director

Functionality and Upgrades

Optum Care Coordination Platform is very siloed and limited and a bit disjointed. The system...

Jul 2022
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Director

ROI / Cost (care and feeding)

Optum doesn’t avoid charging for every little thing. They try to nickel-and-dime us for every scope...

Jul 2022
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Director

Implementation and Training

All the education that Optum pushes out is for the general client, who usually has both Optum Care...

Jul 2022
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VP/Other Executive

Relationship

For the most part, I believe that smaller organizations are no longer in Optum's business plan. The...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product's quality depends on what data we can put into the system. To be extremely effective, we...

May 2022
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VP/Other Executive

Other Observations & Comments

Oftentimes, there is duplicate documentation or things that don't translate over into our EMR...

May 2022
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VP/Other Executive

Functionality and Upgrades

I don't think Optum is a horrible company. The vendor's technology works, and I would recommend the...

May 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Optum’s product has great value as a tool, and it has proven itself time and time again as being...

May 2022
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VP/Other Executive

Implementation and Training

Optum has good trainers that really listen to what our staff needs. Our staff really likes working...

May 2022
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VP/Other Executive

Functionality and Upgrades

What one gets out of the product is really based on their level of skill. The system can provide...

May 2022
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VP/Other Executive

Relationship

Optum doesn’t seem as engaged as we want them to be. Their level of service to us as an organization...

May 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

We spent a good deal of time looking at a lot of vendors, and Optum was selected at the time because...

May 2022
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Director

Functionality and Upgrades

We use the product a lot for supplemental data feeds as well as for integrating claims and for...

May 2022
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Director

Functionality and Upgrades

Optum Performance Analytics is great for insurance analytics and population-based analytics in terms...

May 2022
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Director

Relationship

Even when Optum has a little bit of turnover in their teams, the vendor will keep their promises and...

May 2022
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Director

Lessons Learned

There is no "Easy button" within the product. I think that Optum probably thought there was an "Easy...

May 2022
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Director

Functionality and Upgrades

We were able to combine the claims and clinical data really easily within the product, and that...

May 2022
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Director

Relationship

We have a regular Optum leadership meeting where we touch bases on the goings-on of the organization...

May 2022
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Director

Service and Support

The vendor's service team is proactive. They are always trying to help us with newer things and are...

Apr 2022
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Director

Functionality and Upgrades

I like the structure of the system and how the vendor has been able to pull in analytics. The...

Apr 2022
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Director

Relationship

We have a good relationship with the vendor. They ask for our feedback on things. When COVID-19 hit,...

Apr 2022
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Director

Future Outlook

The system is part of our long-term plans. We are utilizing the system and are trying to do more on...

Apr 2022
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Director

Functionality and Upgrades

I would purchase this system again, knowing what I know now. My team is pretty technical, and we...

Apr 2022
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Director

ROI / Cost (care and feeding)

Every month, we pay what is in the contract for the system. There have not been any additional costs...

Apr 2022
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Director

Functionality and Upgrades

It is pretty easy for our analysts to dig into the system, but on the front end, we have to be a...

Apr 2022
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Director

Interfacing and Integration

Optum Performance Analytics exists on its own as a separate login. In terms of integration with our...

Feb 2022
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Director

Relationship

Most of our feedback and the issues we have noticed have been centered around Optum’s data ingestion...

Feb 2022
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Director

Relationship

Optum has had a lot of change in their people over the last year. We used to have a team there that...

Feb 2022
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Director

ROI / Cost (care and feeding)

Recently we have felt that Optum does seem to charge for every little thing. They used to be more...

Feb 2022
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VP/Other Executive

Relationship

At first, we had a good partnership with Optum. Now, we have more of a transactional relationship...

Jan 2022
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VP/Other Executive

Relationship

We saw a big change when the vendor became part of UnitedHealthcare. I don't know what happened...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Optum's turnaround time needs to improve. There is a lag time of many weeks right now from the time...

Jan 2022
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