Optum Population Health Solutions Commentary
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Benjamin Cassity
Research Director, VBC
KLAS Research Director, VBC - Benjamin Cassity
 
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User Commentary

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Director

Product

Optum's platform is not very robust. The product is very siloed within itself and doesn't compete...

Jun 2023
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Director

Product

We would like bidirectional integration with physician practices, electronic health records,...

Jun 2023
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Director

Product

There are a hundred ways to document everything, and end users have to document things in multiple...

Jun 2023
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Director

Relationship

Optum has an excellent support team. They have worked very hard from a customer service perspective...

Jun 2023
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VP/Other Executive

Culture, Relationship

Optum’s customer service isn't the best. They are very focused on selling us the next product rather...

May 2023
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VP/Other Executive

Culture

From a care manager's perspective, the functionality is good. The basic package from Optum comes...

May 2023
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VP/Other Executive

Product

We don't really use the front end of Optum Performance Analytics for a lot. What we really find...

May 2023
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VP/Other Executive

Relationship

We are absolutely happy with what Optum Performance Analytics is giving us because not only does it...

May 2023
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VP/Other Executive

Culture, Relationship

Optum tells us what they are going to do, and then they do it. If something is delayed, we know well...

May 2023
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VP/Other Executive

Operations, Product

Optum was absolutely wonderful at helping us to integrate all the data from all the different payers...

May 2023
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VP/Other Executive

Relationship

Optum could be a little more proactive with helping people use the applications and understand more...

May 2023
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Director

Relationship

I recommend the product a lot. Optum is responsive and forthright; they do what I need them to do,...

Apr 2023
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Director

Loyalty, Product

The product does business and actuarial analytics completely differently than our EMR does. Our...

Apr 2023
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Director

Loyalty, Product

Optum Performance Analytics is ingrained in a lot of things I do. I have used a lot of other tools,...

Apr 2023
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Director

Product

I wish Optum Performance Analytics would integrate more easily and cost effectively with multiple EMRs....

Apr 2023
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Director

Loyalty, Product

One of my current headaches is with the evolution around the switch to electronic reporting of...

Apr 2023
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Director

Loyalty, Product

Optum has some scary new technology that meets our needs. We have been to the vendor's innovation...

Apr 2023
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Director

Value

We receive good value from Optum's product, especially when we look at what other things cost. We...

Apr 2023
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Director

Product

On the back end, Optum's Clinformatics Data Mart database is very easy for the analysts to use...

Apr 2023
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Director

Relationship

We have an individual who supports our needs directly. There is also a support line, so getting...

Apr 2023
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Director

Product

All the functions of a strong population health management tool are in Optum Performance Analytics....

Apr 2023
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Director

Product, Value

We use the tool to do a lot of performance management in terms of cost. So far, everything has been...

Apr 2023
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Director

Operations, Product

The latest upgrade was pretty seamless, so we didn't have any issues with it.

Apr 2023
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Director

Operations

We haven't gone through much training recently. We have been working on the system for so long that...

Apr 2023
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Director

Product

The data is very well organized on the back end of Clinformatics Data Mart. So we can find an issue...

Apr 2023
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CMO

Product

There is only a partial, unidirectional integration between our EHR and the product.

Apr 2023
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