Optum Risk Adjustment Solutions Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Value
When it comes to charging, Optum seems to hit us for everything. They also don’t offer a whole lot...
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Relationship
We escalate our issues quite a bit with Optum, and we have a lot of help from them. However, whether...
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Product, Value
The product helps ensure that we are capturing the diagnosis codes that didn't get onto a claim and...
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Operations
Implementation is my main concern with Optum. That could be improved. Optum takes way too long to...
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Product
Some of the reporting could be improved. There are disconnects between reports. When we are doing...
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Relationship
What really stands out about Optum is their size and the relationships and electronic access they...
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Loyalty, Relationship, Product
The in-office program is a strength. It drives in-office encounters for us, and it is still probably...
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Culture, Relationship
Optum’s customer service is great. If I call them and need something, they call me right back. Their...
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Loyalty, Product
We are able to use the solution's analytics function. We are doing a lot of our analytics in-house,...
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Product
In the Optum program, there may or may not be personnel. There are paper forms, and there might be...
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Loyalty, Value
We are using Optum Risk Adjustment Solutions less for retrospective work because of the vendor's...
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Product
There can be issues with the transfer and cleanup of the data and the flexibility there. It would be...
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Product, Value
Optum Risk Adjustment Solutions is helping improve accuracy on risk coding and completion filling or...
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Relationship
We can’t really get too much done through the phone or web support teams for the services that we...
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Relationship
The less size an organization has, the harder it is to get involvement from the Optum executives,...
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Loyalty
We are in a situation right now where we are not functional with Optum Risk Adjustment Solutions...
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Product
Optum Risk Adjustment Solutions' interface, like the analytics and tools that we are getting from...
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Loyalty
The breadth of services was so limited with Optum Risk Adjustment Solutions, and that caused us to...
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Relationship
Optum runs toward feedback, and whenever we are having challenges with implementations, they are...
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