Change Healthcare Risk View Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
When things go wrong, we find the issues 100% of the time, and the vendor identifies them 0% of the...
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Relationship
Email for support is the only method basically. We email and have meetings, but they are timely with...
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Loyalty
The product isn’t part of our long-term plans. We want to expand our vendor capabilities beyond the...
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Loyalty
In the next few years, where I see myself going with risk adjustment is increased vendor...
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Loyalty, Operations
Due to issues with our other vendor, we transitioned to Optum because it was the easiest, quickest...
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Relationship
There weren't really any promises. But there have been some things with the QA stuff where the...
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Product
Risk View really doesn't have too much reporting, but the tool is easy to access and use.
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Culture, Relationship
Optum kept all of their promises considering the nightmare we went through with the data breach....
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Loyalty, Product
I would love to see a chart collection tool that could flow right into the coding tool. We are...
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Relationship, Product
Because of the data breach, Optum's IT security obviously needs to be fixed. They need a natural...
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Loyalty, Relationship, Product
There are a lot of different dashboards in Risk View that look like they should be the same thing,...
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Relationship
Someone considering Change Healthcare's system should make sure to get good, solid demonstrations of...
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Loyalty
The Change Healthcare breach makes it more likely we will be getting more risk adjustment solutions....
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Relationship, Product
Some of the analytics things in Risk View are difficult. We don't always get full answers for issues...
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Product
Everything went offline because of the Change Healthcare breach. That was not good, and it impacted...
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Operations, Product
Change Healthcare needs better documentation for training. The documentation isn’t fully developed...
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Relationship, Product
Change Healthcare's product doesn't work. The vendor is scrambling to offer clients a solution to...
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Relationship
Change Healthcare establishes arbitrary, extremely conservative guaranteed submission deadlines that...
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Culture, Loyalty
I had worked with Change Healthcare before working with them at this organization. The one negative...
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Culture, Loyalty
Change Healthcare is not part of the long-term plans. The part that didn't go smoothly with Change...
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Relationship, Operations
Change Healthcare has project managers, or whatever the term is for the folks who we have regularly...
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Relationship
I would buy Risk View again. Change Healthcare’s overall review of what they can do is good. The...
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Product
The part Change Healthcare does really well is the chart review coding. They offer a wide variety of...
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