Change Healthcare Risk View Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
When things go wrong, we find the issues 100% of the time, and the vendor identifies them 0% of the...
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Relationship
Email for support is the only method basically. We email and have meetings, but they are timely with...
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Loyalty
The product isn’t part of our long-term plans. We want to expand our vendor capabilities beyond the...
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Loyalty
In the next few years, where I see myself going with risk adjustment is increased vendor...
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Loyalty, Operations
Due to issues with our other vendor, we transitioned to Optum because it was the easiest, quickest...
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Relationship
There weren't really any promises. But there have been some things with the QA stuff where the...
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Product
Risk View really doesn't have too much reporting, but the tool is easy to access and use.
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Culture, Relationship
Optum kept all of their promises considering the nightmare we went through with the data breach....
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Loyalty, Product
I would love to see a chart collection tool that could flow right into the coding tool. We are...
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Relationship, Product
Because of the data breach, Optum's IT security obviously needs to be fixed. They need a natural...
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