Risk View (Risk Analytics) Commentary
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Subject Expert
Bradley Hunter
VP VBC, Payer, and Core Solutions
Commentary Summary
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User Commentary
Product
Risk View really doesn't have too much reporting, but the tool is easy to access and use.
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Culture, Relationship
Optum kept all of their promises considering the nightmare we went through with the data breach....
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Loyalty, Product
I would love to see a chart collection tool that could flow right into the coding tool. We are...
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Relationship, Product
Because of the data breach, Optum's IT security obviously needs to be fixed. They need a natural...
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Loyalty, Relationship, Product
There are a lot of different dashboards in Risk View that look like they should be the same thing,...
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Relationship
Someone considering Change Healthcare's system should make sure to get good, solid demonstrations of...
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Loyalty
The Change Healthcare breach makes it more likely we will be getting more risk adjustment solutions....
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Relationship, Product
Some of the analytics things in Risk View are difficult. We don't always get full answers for issues...
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Product
Everything went offline because of the Change Healthcare breach. That was not good, and it impacted...
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Operations, Product
Change Healthcare needs better documentation for training. The documentation isn’t fully developed...
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Relationship, Product
Change Healthcare's product doesn't work. The vendor is scrambling to offer clients a solution to...
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Relationship
Change Healthcare establishes arbitrary, extremely conservative guaranteed submission deadlines that...
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Culture, Loyalty
I had worked with Change Healthcare before working with them at this organization. The one negative...
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Culture, Loyalty
Change Healthcare is not part of the long-term plans. The part that didn't go smoothly with Change...
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Relationship, Operations
Change Healthcare has project managers, or whatever the term is for the folks who we have regularly...
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Relationship
I would buy Risk View again. Change Healthcare’s overall review of what they can do is good. The...
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Product
The part Change Healthcare does really well is the chart review coding. They offer a wide variety of...
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Culture, Loyalty, Relationship
Change Healthcare hasn't overpromised, but I honestly think they should have promised a bit more. I...
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Product, Value
The outcome that we have seen from Risk View has been a pretty strong yield on final submissions. I...
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Loyalty
Change Healthcare is pretty much out the door at this juncture. They were purchased by a competitor,...
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Loyalty
We are pretty involved with Change Healthcare. And with the cyber event that happened, we are...
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Loyalty
Risk View is probably not part of my long-term plans. I am actively looking for a replacement. I...
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Value
Risk View is pretty easy to use. And Change Healthcare has good insights. Additionally, they are...
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Relationship
Change Healthcare has trouble with delivering stuff to me. I don't think Change Healthcare is making...
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Loyalty, Value
Last year, the predicted analytics from Risk View were off. I don't know whether the vendor ever...
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Loyalty, Relationship
Things are going well with Change Healthcare, though we were a bit concerned when Optum acquired...
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Product
Risk View is an application that is heavily used and highly valued at our organization. The vendor...
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Product, Value
We rely on the system a little less now than we used to. There are capabilities in the system that...
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