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Change Healthcare Risk View Commentary
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Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Director

Relationship, Product

When things go wrong, we find the issues 100% of the time, and the vendor identifies them 0% of the...

Jan 2025
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Director

Relationship

Email for support is the only method basically. We email and have meetings, but they are timely with...

Jan 2025
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Director

Loyalty

The product isn’t part of our long-term plans. We want to expand our vendor capabilities beyond the...

Jan 2025
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Director

Loyalty

In the next few years, where I see myself going with risk adjustment is increased vendor...

Jan 2025
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Director

Loyalty, Operations

Due to issues with our other vendor, we transitioned to Optum because it was the easiest, quickest...

Jan 2025
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Director

Relationship

There weren't really any promises. But there have been some things with the QA stuff where the...

Jan 2025
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Director

Product

Risk View really doesn't have too much reporting, but the tool is easy to access and use.

Sep 2024
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Director

Culture, Relationship

Optum kept all of their promises considering the nightmare we went through with the data breach....

Sep 2024
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Director

Loyalty, Product

I would love to see a chart collection tool that could flow right into the coding tool. We are...

Sep 2024
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Director

Relationship, Product

Because of the data breach, Optum's IT security obviously needs to be fixed. They need a natural...

Sep 2024
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Director

Loyalty, Relationship, Product

There are a lot of different dashboards in Risk View that look like they should be the same thing,...

Jul 2024
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Director

Relationship

Someone considering Change Healthcare's system should make sure to get good, solid demonstrations of...

Jul 2024
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Director

Loyalty

The Change Healthcare breach makes it more likely we will be getting more risk adjustment solutions....

Jul 2024
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Director

Relationship, Product

Some of the analytics things in Risk View are difficult. We don't always get full answers for issues...

Jul 2024
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Director

Product

Everything went offline because of the Change Healthcare breach. That was not good, and it impacted...

Jul 2024
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Director

Operations, Product

Change Healthcare needs better documentation for training. The documentation isn’t fully developed...

Jul 2024
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