Cerner Millennium PowerChart/CommunityWorks Clinicals
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Culture, Value
Everyone has something new or a new license that we are paying for to get connected. We struggle...
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Product
We don't know what we don't know about our own product. Once we have been on something for so long,...
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Relationship, Product
The support team can work with the product as a whole, but the ownership and the overhead that it...
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Relationship
We have representatives that certain individuals from Oracle Health will meet with, and they are...
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Product
Millennium PowerChart is totally customizable.
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Operations, Product
I don't believe Millennium PowerChart has the level of sophistication or ease of use that we need...
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Relationship
We haven't really done anything new with Oracle Health that we didn't contract with the vendor for...
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Relationship
The support team is pretty good at fixing the little things I find.
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Product
Millenium PowerChart works well for physicians. They do their documentation properly in the system.
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Operations
During our implementation, there were a few areas specific to pharmacies and clinician training that...
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Product
Data flows into the system really well across departments. The system is very easy for us to use. We...
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Relationship
When Cerner was bought by Oracle, we saw a big slowdown in the way the vendor managed tickets. We...
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Product, Value
We have seen significant improvements from using the system. It has helped us capture more charges,...
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Product
Our providers and nurses are happy with CommunityWorks Clinical Suite. It tracks their performance...
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Relationship
Oracle Health’s service has really declined within the last year. Some of our service requests have...
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Product
I like the product's ease of use and robustness.
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Relationship, Product
There are too many silos within CommunityWorks Clinical Suite. The physicians have their view, and...
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Product
One thing that bothers me is there is Millennium PowerChart, and then there is CommunityWorks...
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Product
Millennium PowerChart is good, but it is difficult to use. It is not user friendly. It might be user...
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Product
We are not able to get the kind of report we would like to print out from Millennium PowerChart....
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Relationship
When I want to contact Cerner, I have to narrate the issues we are having to our IT team, and they...
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Relationship
I can't see whether the vendor keeps their promises or not, but I know that it is difficult to get...
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Relationship, Product
It has been difficult to get Cerner to do things for us to help our workflow. They say that if they...
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Relationship
With Cerner, when our staff has had issues, the vendor’s IT team has been able to help us. One of...
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Product
Cerner should take a look at the components that are needed by other hospital departments and make...
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Loyalty, Relationship, Product
In hindsight, I would have chosen Epic because Epic is the bigger company and has been in healthcare...
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Relationship
Oracle Health has changed the way they do support, and I think things are better even though it...
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Relationship
Oracle’s customer support people get things done. But they sometimes take a long time.
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Loyalty, Relationship
We do not yet have a good understanding of Oracle Health’s vision, but that is on us and not them...
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Loyalty, Relationship
When we have looked at the opportunities that Oracle Health has talked about, my team has commented...
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Value
We use the vendor a lot. The maintenance side of things is good. We use application management...
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Product
There are many different things in the system that have been pushed together, so the flow across...
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Relationship
The teams working with us from Oracle Health have been with us for a long time. They haven’t messed...
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Loyalty
We are excited and interested in the capabilities that Oracle Health is bringing. They seem to be...
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Relationship
We have not seen an impact from vendor staffing shortages. We have a good relationship with the...
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Loyalty, Relationship
We have pivoted, and now Cerner is going to build some good things for us in RevElate that are...
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Relationship, Product
We have had Oracle Health’s team at the upgrade center do code upgrades for us. The team has been great....
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Value
The vendor charges us for some things but not other things. In some scenarios, it might feel like we...
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Loyalty, Relationship, Product
With the pandemic, we have felt the effects of staffing shortages, especially in the service area....
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Relationship
Oracle Health is looking to add staff and bulk up the number of people working on training new hires...
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Loyalty, Product
Increased interoperability features would be great. We are on the CommunityWorks side, so that...
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Loyalty
My hope is that Oracle will bring some maturity to Cerner’s product development teams and some...
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Relationship
Cerner is a company with attention deficit disorder. They see the next shiny thing, and they are...
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Product
I get a lot of complaints about the ease of use of Millennium PowerChart. The classic comment is...
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Relationship, Operations
Cerner has a bad habit of asking clients who know nothing about how to build an EHR to build an EHR....
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Loyalty, Product
We are not 100% there with interoperability in Millennium PowerChart, but we are moving in the right...
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Product
Looking at other systems, I would say that Millennium PowerChart performs equally with them. It...
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Operations
I would completely scrap the training program that Cerner has and instead get people who are very...
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Value
Cerner nickel-and-dimes me to death. I think we pay a lot of money for Millennium PowerChart, and we...
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Operations
We have to fight to get anything done with Cerner. We end up with a good product at the end of the...
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Relationship
Trying to find the right person at Cerner to answer questions is difficult. We use their help desk,...
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Loyalty, Relationship
My hopes for the future have gotten worse in some respects with the Oracle acquisition of Cerner....
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Operations, Product
Once I understand the flow, logic, and layout of the product and how the different pieces intersect,...
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Operations
Cerner often sends people who are unprepared and not knowledgeable about clinical workflows, and...
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Relationship
I haven't really seen much change compared to a year or two ago. I haven't seen any material changes...
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Relationship
I have had a lot of years of experience watching Oracle. Their hallmark is to overpromise and underdeliver....
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Product
The workable space in Millennium PowerChart is very small. There are a bunch of menus and things all...
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Product
Millennium PowerChart is a gigantic program that has to encompass a lot of things, so Cerner makes...
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Product
Our challenges with Millennium PowerChart come from not being on the most current version. Things...
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Product
Our clinicians experience some level of alert fatigue. However, a good part of that fatigue comes...
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Relationship, Product
We are not seeing anything new or innovative coming out of Oracle Health right now; the vendor seems...
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Relationship
The service and support we get from Oracle Health are fine; we just don't know which direction the...
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Product
The reports from the product remain ambiguous. We really don't know which report to use for certain...
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Loyalty
I wish we could upgrade the product because it is going to have to be upgraded to integrate with our...
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Relationship
Cerner does an excellent job of keeping us informed of the changes in their technology. They are...
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Product
We like Millennium PowerChart. Overall, the product is good. We have an internal team that does a...
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Relationship, Operations, Product
When we had our last upgrade, we had some issues that took several months to resolve.
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Operations
We have had some good training from Cerner. Other times, we know more about the system than the...
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Relationship
Sometimes things move slower than we would like. Sometimes if we ask a question or put in a service...
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Relationship, Operations
The support and engagement that we received from the vendor after our implementation were lacking....
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Product
We have certain state requirements and government regulations that we are required to meet by law,...
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Operations, Product
We like that Millennium PowerChart has specific places to chart things, but charting can be a little...
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Product
We like the system's integration. We have the ability to integrate pretty much anything we want to...
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Loyalty, Product
The product does what it needs to. Our EMR works for our providers. There are some challenges when...
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Culture
It feels like now that Cerner has become Oracle Health, they are pushing hard to sell things, and...
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Operations, Product
We just completed an upgrade not too long ago. Oracle Health actually did a really good job.
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Relationship
There are some pockets of Cerner that do absolutely outstanding work. They get an A+, but that is...
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Culture
The Oracle Health sales team is the one that frustrates me the most. They are continuously trying to...
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Culture, Loyalty
Oracle Health will come out and say that a new product is coming out that is the latest-and-greatest...
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Operations, Product
The ease of use depends on which end user you ask. All EHRs are pretty complicated nowadays, but...
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Loyalty, Relationship
Oracle Health has partnered with many other companies, for the digital space especially, and we are...
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Relationship
What I like about the vendor is that we have a very collaborative partnership with them, so they...
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Operations
When new products come out or there is new functionality, we have to go through the beta process...
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Culture
Cerner keeps trying to sell us bolt-ons from outside third-party vendors that Cerner contracts with,...
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Operations, Product
The product’s integration is very slow in terms of response times. When we had our implementation to...
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Product
The product is not intuitive. It is very clunky and leads to note bloat. The interoperability...
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Relationship
Cerner’s executives are lovely people. They are super nice and try their best. There is just no...
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Relationship
The majority of Cerner’s consultants who help us maintain Millennium PowerChart have minimal...
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Relationship
In terms of support, I can call our IT team, and they have specific individuals that can at least...
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Relationship, Product
If there is an update happening, the IT people always include up pop-ups for our screen savers to...
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Product
The product is rather challenging for people who are brand new to it. It takes time and work to be...
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Product, Product
I like how I can do a full assessment, chart, and do everything like that relatively quickly....
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Product, Product
Millennium PowerChart interfaces between Millennium SurgiNet and FirstNet, but there are things that...
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Relationship, Relationship
When I put in a ticket to Cerner’s support team, they either close the ticket without resolving it...
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Product, Product
CommunityWorks Clinical Suite appears to be user friendly, but it is not. It has far too many clicks...
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Relationship, Relationship
Oracle Health does do a good job with vendor executive involvement. I have regular meetings with the...
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Product, Product
CommunityWorks Clinical Suite has introduced pain points. It does have dashboards that give us...
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Relationship, Relationship
Oracle Health's support is terrible. The support people are slow. They try to cancel tickets without...
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Value, Value
The product is extremely expensive and has introduced a lot of financial hardship. Oracle Health is...
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Relationship, Relationship
Cerner's history with technical support has been poor. It seemed to be quite a bit better for a...
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Value, Value
I like the way the system is set up. The system's usability is generally good. I don't love the...
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Product, Product
We don't have a lot of autonomy, but we can control our own formulary rules and order sets. There is...
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Product, Product
In CommunityWorks Clinical Suite, it is easy for us to do order sets and to order insulin by scoops....
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Relationship
Whenever we call Cerner for support, someone always assists us. For example, I put in a service...
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Product
We like how easy it is to navigate Millennium PowerChart. The system is very end-user friendly. I...
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Relationship, Operations
Our contact at Cerner keeps us informed about everything concerning upcoming upgrades. We have...
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Relationship
My recommendation to someone looking at Millennium PowerChart would be that they should opt in to it...
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Product
In CommunityWorks Clinical Suite, everything we need for utilization review or case management is...
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Operations, Product
The go-live process wasn't horrible, but there is a lot to improve. Cerner’s upgrades have been a...
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Product
I don't think anyone has complained too much about the interface design. Some of the providers wish...
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Value
My likelihood of recommending CommunityWorks Clinical Suite is right in the middle. The system is...
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Relationship, Product
CommunityWorks Clinical Suite is trying to get information from other people, and sending people to...
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Relationship
Trying to get ahold of someone on Cerner’s support team is always rough. We have gone through...
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Relationship
Oracle Health’s support is not very good. We often come across problems and have to open up a...
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Loyalty
We will keep CommunityWorks Clinical Suite because we are very invested in it. It would be too...
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Relationship
The vendor doesn’t do everything they promise, but they do some of the things they promise. There...
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Relationship
Oracle Health’s customer service seems okay, but we have occasional difficulties escalating certain...
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Product
Millennium PowerChart is good compared to what I have used in the past. Oracle Health does a good...
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Operations
With Oracle Health’s training, I would like more on-site time and better manuals rather than a user...
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Loyalty, Product
I wish the product had a more guided workflow. I will be happy to see progress with the product.
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Product
I have been using Cerner's system for a long time, and I think that the system is easy to navigate.
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Loyalty, Relationship
The vendor is always looking toward the future. I would definitely say that they are proactive.
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Relationship
All of the executives that I have worked with have been great. They are always responsive, and if...
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Product
I like the reports in Millennium PowerChart. There are more reports available in the product...
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Product, Value
There is always room to improve, but our interoperability is definitely not limited by our EHR. Our...
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Relationship
The vendor’s service is proactive to some extent. It is more proactive on the back end than the...
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Operations
Cerner has made a pretty good investment in what they call Cerner Learning. That is a role-based,...
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Loyalty, Relationship, Product
In measuring EHR satisfaction, we got good feedback, but ultimately, we just don't have a lot of...
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Product
I wish that Cerner’s product would be a little better at things like quality reporting.
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Value, Value
The vendor nickel-and-dimes us. There is a pretty consistent cycle with how utterly complex EHR...
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Operations, Product
I am not aware of any major issues with our last upgrade. The vendor has done a lot in the past year...
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Product
There is always room for improvement with integration, but we have a lot of resources we can use to...
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Relationship
The vendor is available at team meetings when we need them to be. Cerner stepped up during the...
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Product
Millennium PowerChart is not very user friendly and appears to be pretty slow at times. When we are...
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Relationship
Oracle Health is very accessible. For Millennium PowerChart, we have local superusers or...
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Loyalty, Value
We have to choose Cerner in the future. In the EHR world, we do not have a choice. There are only...
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Culture
The contracts we sign are hundreds of pages long. We cannot cover every little thing. Whenever we...
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Operations
Once the vendor figures out the necessary training, they meet our training needs, but determining...
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Loyalty, Relationship, Product
Millenium PowerChart is barely adequate. It meets the regulatory requirements, so we do not have...
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Loyalty, Relationship, Product
The cookie-cutter nature of Epic has great advantages in terms of support and the stability of the...
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Product
There are things I don't like about Epic, and there are things that I really like about Cerner. But...
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Loyalty
The Oracle Health buy has the potential to be great. If I wanted to drink the Kool-Aid from the...
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Loyalty
When Cerner was selected, it was because of their product's organizational core functionality. I...
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Loyalty, Product
We have had troubles with our financial management. One tool is not as great as it should be. In...
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Relationship, Product
I am struggling to get information from Cerner, so I am trying to get information from other peers...
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Product
Everything is business as usual. Millennium PowerChart has been a solid product for a very long...
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Relationship, Product
From an enhancement perspective, the vendor hasn’t done a lot.
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Relationship, Product
We get lots of complaints all the time about how people like Epic more than Cerner.
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Relationship
Oracle Health has really struggled on the support side of things. We keep getting the response that...
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Relationship
We get attention from Cerner, and I have not heard any negative comments, even from our executives,...
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Product
From a pharmacy standpoint, the product is stable. We know how it works and can operate it daily. It...
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Product
We have seen progress with the functionality in Millennium PowerChart over the past couple of years....
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Operations
Oracle Health has a team that is supposedly going to test all this new functionality for us. That...
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Culture, Relationship
Millennium PowerChart works as promoted. It may not be what we want, but it is what it is. I am a...
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Operations, Product
With Millennium PowerChart, things really come down to how well we train our users and what...
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Relationship, Product
Oracle Health has lots of communication, and we are able to do so much customization in Millennium PowerChart....
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Relationship, Product
The vendor is collaborating on solutions with us, and the basic functionality of the EMR is sound.
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Product, Value
We have had some stability issues. Every other week or so, we have an outage. Some are short; some...
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Relationship, Product
We can't really do any of the work on the system ourselves. If we need to change something, we have...
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Operations
The training that Oracle Health offers is fairly standard. It is based on something that the vendor...
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Relationship
There are executives at Oracle Health who are empowered to solve our problems, but I can't think of...
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Loyalty, Product
CommunityWorks Clinical Suite just seems too locked down. We have to reach out to so many people in...
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Operations
The vendor may not always implement on time, but they do for the most part. Implementing might take...
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Culture
When we were looking at going with Cerner, we asked whether they had a bidirectional interface...
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Relationship
The vendor wants so much information from us when we call in. They know where I am, so they should...
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Operations
When Cerner transitioned to Oracle Health, all their employees became 40-hour employees, so when...
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Relationship
The people that work for Oracle Health or work at the hospital do a very good job of doing their...
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Relationship
We can contact Oracle Health’s help desk team when we don't know how to do something, and they will...
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Relationship
Oracle Health is proactive, but the notices that they send out when it comes to potential issues are...
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Relationship
With Cerner’s acquisition, I am seeing some encouraging talk about development and innovation, and...
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Culture, Relationship
I have always been challenged by Oracle's business ethics and in dealing with them from an ethical...
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Relationship, Operations, Product
We have been challenged with getting resources from Cerner to help us with integration, and we have...
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Loyalty, Product
With the CommunityWorks product, there are a whole bunch of things we do not have direct access to...
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Product
I hear from users on a daily basis about the system being slow and crashing; there is no active...
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Culture
Oracle Health promised us a lot. When the time came for the vendor to fulfill those promises, they...
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Operations
I am dissatisfied with the overall implementation of the system. I do not feel like most of the...
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Relationship
The financial side of the product was developed by people who did not understand financials, and...
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Relationship, Operations
The biggest thing the vendor needs to do to improve is to listen to the users. When someone is...
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Relationship
We hear from the vendor quite often when there are issues and problems. Lately, the vendor has been...
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Relationship
One of the advantages of Oracle Health is they do seem to keep us up-to-date on their most current versions....
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Relationship
Cerner’s support has really suffered; it is starting to improve a bit, but we have definitely...
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Loyalty, Product
Many of our staff members like the fact that everything is in one place in CommunityWorks Clinical...
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Relationship, Operations
Cerner supported the optimization of our interoperability project pretty well. It was a big...
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Operations
Given the shorter time frame for our go-live for integration, we had good training, but then as we...
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Loyalty, Product
We want the ability to open two windows on a patient at once. I also want multiple views of a...
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Operations
The implementation and training are solely functional. That is frustrating because we have unique...
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Culture
We have struggled a bit with the Cerner platform itself and the version we are on. The vendor sold...
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Relationship, Product
The Cerner platform is still a good solution for smaller organizations that may not be as...
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Loyalty, Operations, Product
Cerner offered a lot of best practices, but we had to manipulate certain things in the system and go...
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Loyalty, Product
The Cerner system definitely works, but there are a lot of workarounds in the process. We struggled...
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Product
The biggest struggles we have seen are related to the fact that the groups in our domain are...
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Relationship
Getting support takes a long time because Cerner struggles to get tickets resolved. We have to do a...
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Relationship, Product
We are in last place when it comes to seeing things come to fruition. Cerner definitely has a...
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Relationship
Cerner is good about sharing information at a higher level and is open to conversations to get the...
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Product
The Cerner system does not necessarily integrate with the right departments or follow the same...
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Relationship, Product
I don't hear a lot of complaints about the product anymore, so I suppose that the vendor is...
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Loyalty, Relationship, Product
Millennium Power Chart is the best of the not-great solutions. Oracle Health has done a lot to...
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Relationship
The vendor has had some difficulty with delivering on their timelines recently because of staffing...
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Culture
From what we are told by our IT colleagues, Oracle Health bundles things that we don't always need...
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Operations
One of the vendor’s weakest points was their implementation. The initial at-the-elbow training was...
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Relationship, Product
Oracle Health tell us what isn’t in their product. That doesn't mean the product has everything we...
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Product
We are satisfied with the product, but a lot of the process is muscle memory now. We have used the...
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Product
I am not crazy about a lot of the vendor’s analytics or the product's quality and back-end...
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Product
Oracle Health is way behind on their revenue cycle platform. The proverbial check has been in the...
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Relationship
The person that I work with at Oracle Health is spectacular. Some of the high-level people at the...
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Product
Documentation is always the biggest challenge for physicians and advanced practice providers. A...
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Relationship, Product
The quality of the product's code has not been great. We have expected the quality code the vendor...
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Product
The product’s user interface has gotten better over the years. The layout is fairly easy to follow,...
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Product
We certainly like the fact that we are using Cerner's product across our whole enterprise. The data...
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Product
I like the shared chart and having it across multiple service lines. So the vendor has oncology,...
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Operations
Prior to going live with Millennium PowerChart, our registration process was in a different program....
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Product
The platform is outdated and needs an uplift. It is a heavy build effort to create customized...
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Operations, Product
When we first went live with Millennium PowerChart, we customized it like crazy. That then made...
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Operations
I would like to see more specific training for different departments and different disciplines...
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Product
Right now, Millennium PowerChart isn’t meeting some of our needs. I would like it if the product...
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Product
No upgrades or things have come out for Millenium PowerChart. The product has not advanced much in...
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Product
The product often goes down unexpectedly.
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Operations
CommunityWorks Clinical Suite is good. Our implementation of the product was a lot better than our...
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Loyalty, Relationship
Since the merger with Oracle, we have heard that more and more senior people are leaving Cerner, and...
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Relationship, Product
It is very difficult to figure out how to solve change requests or move things forward in Millenium...
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Operations, Product
We recently did a big go-live with some interoperability, and it is hard to understand whether some...
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Relationship, Operations
The Cerner folks engaging with us on projects are bright, wonderful, lovely people, but they have...
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Relationship, Operations
We have been getting so many inexperienced consultants helping us with Cerner’s new technology....
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Operations, Product
Millennium Power Chart is tried and true. People are used to using it. Once someone knows how to use...
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Operations
The downside of the product is that training people to use it, especially when those people have...
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Relationship
When we open a ticket, it can take a very long time to get a resolution. Things have gotten worse...
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Relationship
I don’t want to be unfair, but Cerner is sometimes slow to keep promises. But if we buy something...
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Relationship
Cerner needs to take a strong look at their software programming ability. The vendor has dropped off...
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Product
Our biggest issue with the product is how fragmented it feels. We really want to have a single EMR...
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Culture, Loyalty, Relationship
Cerner has dropped back quite a bit in the last year or so, and we have not been sure why. We were...
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Relationship, Product
We have loved the familiarity that Cerner has had with our end users. Everyone has made the leap,...
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Relationship, Product
Our physicians are not happy with just any EMR, and they are not happy with CommunityWorks Clinical...
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Loyalty, Relationship, Product, Value
I have a love-hate relationship with Cerner in that Cerner's product is this great, big, powerful...
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Relationship, Product
In the CommunityWorks environment, users cannot even see the rules that are used to build the...
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Operations, Product
Cerner warns us in advance about upgrades. The upgrades take place in a timely manner.
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Relationship
We feel like we are talking a different language than Cerner. They talk IT, and we talk medicine, so...
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Product, Value
If we are measuring how long we spend in the EMR, then it is terrible. Cerner sends us reports of...
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Value
Cerner's system is wildly expensive, and it has a lot of problems.
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Relationship, Product
Cerner's system does get improved from time to time. There have been a couple of things that we have...
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Relationship
Cerner tries to work with us, but Cerner has given us enough headaches over the years that it is...
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Loyalty, Product
There is an old Cerner system and a new Cerner system; the system is a hybrid. In the old Cerner...
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Operations
The training was fine, and Cerner does a pretty good job of keeping us updated. Whenever they make a...
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Product
Cerner's system is adequate. It does all the things an EMR is supposed to do. Cerner has not...
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