Millennium PowerChart/CommunityWorks Clinicals Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
There is a lack of functionality and tools in Millennium PowerChart, and that is frustrating....
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Product
I would maybe buy Millennium PowerChart again, but I would get a better version. Apparently, we got...
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Product
I like the ability of the physicians to do their own reports and documentation. The product seems to...
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Product
One positive thing about Millennium PowerChart is that the system provides EKG management and fetal...
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Loyalty, Relationship
We are not getting a lot of support from Cerner. We have told them we are moving off their product,...
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Operations
The communication with rolling out new upgrades with Oracle Health isn't fantastic, helpful, or...
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Operations, Product
Once we get used to Millennium PowerChart, it is really easy to use. The new MPages product that...
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Product
I would like more customizations in Millennium PowerChart. A lot of things are still stuck, and they...
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Relationship
Sometimes Oracle Health will tell us that something is going to function a bit differently than it...
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Product
I would buy Millennium PowerChart again because it is the only EHR I have really used outside of...
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Product
The vendor has a decent solution. I do think they maybe offered too much personalization; it kind of...
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Relationship
Ever since Cerner changed to Oracle Health, there have been a lot of new people who don't...
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Product
I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...
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Loyalty
Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.
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Product
The struggle with Millennium PowerChart is that users have to go in and out of applications and...
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Relationship
I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...
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Product
There are multiple applications within the platform, so we use it for many things. Within one...
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Operations, Product
I have used only a few different applications, so I don't have a huge frame of reference for...
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Operations
When I was hired, I received training from coworkers or management but not from the vendor. I don't...
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Operations
Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...
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Operations
Oracle Health could improve their timing of training to align with the build. The training happened...
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Product
We expected interoperability all the way from the provider role down to the sharing of information...
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Loyalty, Product
The trend is for cloud-based systems. We are on a continuum space where we are connected through...
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Relationship, Value
Oracle Health wants money to fix everything. So they don't keep their promises because we can't pay...
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Operations
The training for Millennium PowerChart is more PDFs and wiki pages than hands-on demonstrations of...
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Operations, Product
Millennium PowerChart is difficult to navigate. There are a lot of tricks and a lot of different...
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Relationship, Operations, Product
Millennium PowerChart works fine. We recently integrated the capacity management piece, which is...
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Value
Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...
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Product
We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...
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Product
Millennium PowerChart is a very open platform, so the vendor does a lot of integrations. They are...
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Product
There have been specific features and functions that have been on our road map for years, and Oracle...
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Operations
The rollout plan has too tight of a training time frame to get effective training for everyone. Some...
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Relationship, Operations
CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...
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Operations, Product
The vendor has been doing this for a while, and they have these other domains that supposedly...
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Relationship
The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...
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Product
CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...
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Relationship, Product
If all the hospitals in our system were in one community, that would be fabulous because we would be...
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Product
The biggest strength of Millennium PowerChart is being able to combine all patient information into...
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Product
We would like Oracle Health to make the nursing note assessment a little more streamlined than a...
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Value
In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...
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Operations
We had a third party do our implementation and training. The training was pretty good. Some of our...
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Operations
We were frustrated that we had to work with a third-party firm. We felt that we were being handed...
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Loyalty, Relationship
Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...
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Product
Since we started working with Cerner, we have felt that Millennium PowerChart was a very competent...
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Relationship
When we log a service request with Cerner or Oracle Health, it can sometimes take a minute for us to...
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Loyalty
Over time, Oracle Health’s product is going to do better because other vendors are pushing them, and...
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Operations
We have had a pretty positive experience with our go-live. Things are looking up in that respect.
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Culture
Dealing with Oracle Health is still a challenge. They have brand-new paperwork. Trying to do a...
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Relationship
We had an internet issue with the system, and Oracle Health called us before we knew what was going...
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Value
The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...
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Relationship, Operations
We have had really problems with the vendor's support. The vendor has cut their support staff and...
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Culture, Relationship
Oracle Health offered some promises about their reports that they haven't held up. We have had more...
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Relationship, Product
There are some things that we can't do in the product. Users need to be really aware of what the...
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Loyalty, Product
I haven't heard too many complaints from our end users about Oracle Health's system. When we get...
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Operations
I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...
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Culture, Product
Oracle Health promised they understood our specific market, but some fundamental elements of the...
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Relationship, Product
From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...
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Culture
We have to buy external products to meet some basic needs. For example, we have to purchase a...
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Relationship
Our account manager is a good person who is pretty effective. They can't solve everything, but we...
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Loyalty, Product
I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...
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Operations
The implementation process of things that were contractually obligated wasn't there because Oracle...
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Culture, Value
Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...
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Loyalty, Product
Some of our sites used to be on a system designed specifically for clinics. With that system, we had...
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Product
Millennium PowerChart gets the job done. There is more functionality than we take advantage of, and...
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Relationship, Operations
Some things from Oracle Health are overpromised and don't function quite as we hoped. We are having...
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Operations
Millennium PowerChart is a bit challenging to learn initially, but we have had several training...
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Loyalty, Relationship
Oracle Health has been great, and they anticipate a lot of the things we need to do for...
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Relationship, Product
We keep asking for changes, and one of our issues is that we are on an enterprise system, so we...
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Culture, Loyalty
I heard from our IT folks that Cerner was going to try to buy out a company that actually had a type...
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Value
Oracle Health charges for everything. We sneeze, and they charge us. If we want to make a tweak to...
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Operations
I have worked with a lot of vendors and have done a lot of different things. I am involved in...
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Product
Oracle Health needs to streamline the workflow and not have so many different screens that we have...
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Relationship
The vendor doesn't even come when called. They tell us to talk to their customer service people, but...
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Operations
I would tell anyone thinking of going with Oracle Health to look elsewhere and urge them to consider...
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Product
I have no problem with Millennium PowerChart. We use it for patient profiles, and it talks to all...
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Operations
Oracle Health’s training and orientation for the Millennium PowerChart program could have been a...
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Product
Millennium PowerChart is not as user friendly as some of our other programs, and it is harder to...
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Operations
Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...
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Value
Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...
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Loyalty, Operations
Cerner's training was very good, and the courses that we took online were very good as well. The...
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Relationship
Cerner is very big. If we need support, we can create a ticket with them, but that is just the...
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Product
It has been years and we still don't have a way to integrate the system with our anesthesia area in...
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Loyalty, Product
Cerner has been talking about a contextual demographic bar for years, but we still don't have that....
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Culture, Value
The vendor will always tell us that there are all sorts of fees to do things, but those fees are...
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Relationship
The vendor will call us if there is an issue or hiccup with the cloud. They are pretty responsive. I...
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Relationship
I don't know who the vendor's decision makers are anymore. Everyone seems to have left Oracle...
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Loyalty
After we purchased the product, Cerner got bought. Nobody could have predicted that, so I'm not mad...
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Culture, Relationship
Cerner made a lot of promises for new developments, and those didn't always come to fruition. We...
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Operations
Our go-live was challenging. The vendor came and did optimization shortly after we went live. But...
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Operations
The vendor's ongoing training has been a little better than their initial training because they have...
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Culture, Product
Millennium PowerChart is clearly not simple to use. But I don't think that is unique to Oracle...
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Product
The vendor does a pretty good job with the product's integration. We have not leveraged all of the...
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Loyalty, Product
Larry Ellison, the CTO of Oracle, has delineated a vision that is where EHRs need to go. I hope that...
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Relationship
When we bring problems to the vendor, we don't get problems solved, and they don't escalate things....
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Product
Millennium PowerChart is not bad but not great. I don't know what to compare it to. We have to adapt...
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Culture
I don't know what promises were made by Oracle Health. There is a lot of detail that, if it is not...
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Product
I like the accessibility of all the information, including the testing and progress notes, in...
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Product
I'm a terrible keyboard person, and I make mistakes all the time. Because I have to type my password...
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Product
CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...
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Relationship
Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...
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Culture, Relationship
For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...
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Loyalty, Relationship, Product
The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...
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Culture
The vendor’s sales team does a great job of making promises, but they don't always know the...
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Relationship
The vendor’s administrative staff is very supportive. They have given me the chain of command to...
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Operations
Things are different now than they were when we implemented Cerner's system. I think that is mostly...
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Culture, Relationship
The vendor really and truly has felt like not just a vendor but also a partner with us. They show...
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Relationship
I haven’t noticed a change with Cerner since Oracle Health bought them, but I’m worried about how...
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Value
Cerner doesn’t avoid charging for every little thing, and we would expect that. Cerner was bought...
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Loyalty, Product
As long as we do things correctly in our EHR, Millennium PowerChart will populate the charts.
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Relationship, Product
When Millennium PowerChart goes down, it seems like the vendor brings it right back up. Also,...
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Value
Millennium PowerChart can do a lot of what other, more expensive solutions can do, but it is cheaper....
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Relationship
Epic is winning the war in the market, so if someone goes with Cerner, they are going to be on an...
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Relationship
Oracle Health does charge us, but they also give us some stuff. Their application management...
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Relationship, Product
Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...
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Loyalty, Relationship
I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...
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Relationship
Most of the Oracle Health people that we deal with are still Cerner people. We haven't really seen...
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Culture, Value
When it comes to costs, we track every little thing. If we do something and it doesn't work the way...
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Loyalty, Product
The clinical side of the application is awesome. However, we are a specialty organization, so we do...
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Operations, Product
For most things I must do in Millennium PowerChart, it is not bad. Things would be better if we had...
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Loyalty
If I had to do things over again, I might rethink Cerner because they are probably geared more...
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Culture, Value
How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...
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Loyalty, Product
Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...
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Operations
With training, some areas have been really good when we have had a good, consistent individual....
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Relationship
We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...
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Loyalty, Operations, Product
The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...
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Relationship, Operations
We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...
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Relationship
It is easy to get assistance from the vendor, but on the pharmacy side, it is sometimes so hard to...
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Operations, Product
The product is fairly user friendly, so it was easy to get familiar with the system.
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Operations, Product
The product is very customizable. That is great, but I have a hard time finding clear how-to...
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Product
The main thing I hate about Millenium PowerChart is that it won’t let me generate reports. If I want...
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Operations
Oracle Health trained us, but I don't think they gave us enough training when we first went live....
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Loyalty, Product, Value
From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...
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Product
Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...
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Product
The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...
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Relationship, Operations, Value
With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...
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Loyalty
I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...
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Relationship
Millennium PowerChart requires a large contingent of administrators to maintain. In recent years,...
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Culture, Value
With Oracle Health, it seems like everything turns back into a project that costs X number of...
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Loyalty, Operations
We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...
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Relationship
Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...
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Operations
I would not recommend Oracle Health based on our implementation and support. We had a change in our...
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Culture, Operations
Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...
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Relationship, Operations
After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...
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Operations
There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....
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Operations
Our implementation got moved a few different times, and we got handed a few different project...
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Loyalty
The biggest thing right now is that we would love to get away from our third-party vendor for...
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Product
The solution’s biggest strength is the fact that we have the patient information across the board....
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Loyalty, Product
We are working on the product's ease of use. Some of this is not really the vendor's fault, but we...
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Loyalty, Product
Cerner is pretty good at being proactive. We are hopeful that our satisfaction with the vendor will...
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Loyalty
There is uncertainty about what Oracle Health is going to do with Cerner in the long term....
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Value
Millennium PowerChart is an EMR, and unless it is an out-of-the-box model, there are typically...
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Relationship
I would like the support staff that the vendor has to be familiar with the product. When we have a...
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Relationship
The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....
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Loyalty
Things have gotten better over the last couple of months. I want another product from the vendor in...
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Product
Cerner meets the basics when it comes to interoperability. They can integrate their system, and they...
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Loyalty, Product
When I first got to my organization, I was used to having multi-factor authentication for a lot of...
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Loyalty, Value
We would not purchase CommunityWorks Clinical Suite again because it is terrible.
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Operations
Training for the solution could improve how many people are actually experienced in using the...
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Loyalty
We were very happy clients for quite a while. We were seeing a lot of advancement. When Neal...
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Relationship, Product
Cerner has lost some of their efficiency to be able to make some of the development improvements...
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Loyalty
Part of the reason we decided to go to another vendor for everything was that Cerner’s revenue cycle...
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Value
Cerner is pretty good with their charging. I'm not sure we have had a big problem with that.
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Operations, Product
On the inpatient side, we were able to see some improvements with something called dynamic...
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Operations, Product
Cerner had a new system called Workflow MPages, and that piece would have allowed us to do some of...
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Culture, Loyalty, Relationship
Things have been better with Cerner since the Oracle Health merger. Oracle Health made some big...
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Loyalty, Product
I am very excited to see the adaptations that Oracle Health has made to clinically driven workflows....
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Culture, Relationship
Oracle Health is very transparent. They tell us what they haven't done well in the past, like...
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Operations
The implementation with Cerner was not smooth. When we first got up and running, we had lots of...
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Relationship
We can't do anything with the product because everything we want to do requires a global change. The...
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Operations
The training piece is hard because our host site is so hard to communicate with. If Oracle Health...
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Product
We were spoiled with our previous EHR vendor. If we needed a change to make our lives easier or to...
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Product
The product isn’t challenging. If someone can click a mouse, they can use it. On the inpatient side,...
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Relationship
If something is down or if there are issues, our host site communicates with our IS department. Our...
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Product
I like the fact that CommunityWorks Clinical Suite is hosted because I don't have to do all the...
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Relationship
The vendor’s support is pretty problematic. When Oracle bought out Cerner, they moved the support...
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Relationship
The vendor doesn’t keep all promises. Some things have taken far longer than what was promised. The...
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Operations
If I could design a training program so my colleagues and I could feel like we can do anything in...
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Product
There is room for improvement in terms of ease of use. There are usually about four extra steps that...
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Relationship
It seems like we have to constantly ask for updates. The vendor doesn’t really send us as many...
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Product, Value
The integrations with our monitoring system and some of our other lab equipment are really good....
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Product
The vendor’s reporting solution is pretty tough to use. I would like to see improvements in that....
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Relationship
The vendor’s CMOs are awful. They should all have been fired. I don’t think they have a clue what...
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Operations
We got what we thought we would get with Millennium PowerChart. However, the implementation was so...
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Culture
Cerner has sold us on a history of people saying that they do things in a particular way. That is a...
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Value
Others should definitely know what regulations are coming up so that they can understand whether...
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Operations
I would like to see at least a bit more in-depth training. The vendor does a lot through their...
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Relationship
Other organizations should know that it is very helpful to work with a third party outside of Cerner...
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Product
Using CommunityWorks Clinical Suite has been an adjustment. The system is definitely a work in...
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Culture, Loyalty
We are in an area where some hospitals are on Epic's systems and some are on Cerner's. We work...
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Loyalty, Relationship
Oracle Health is trying very hard to keep all of the promises that they make. Going from Cerner to...
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Relationship, Product
Millenium PowerChart is not very strong anymore by today’s standards. But the vendor pretty...
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Operations
One of the problems we have with Cerner is figuring out the poor build that happened when the...
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Product
Cerner’s reporting is awful. If I pull a year's worth of data, I'm very likely going to have to run...
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Culture, Value
Oracle Health has become even more difficult to do business with. We used to joke about...
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Culture, Operations
The vendor is always in sales mode. They come to give updates and to provide information, but they...
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Loyalty, Operations
We were caught in a bad situation because our implementation was done by a third party rather than...
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Operations
We didn't have a lot of hands-on training when we went live because the consultants that Cerner was...
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Relationship
Cerner is lacking the most in making sure that they hear the concerns of clients and solve issues in...
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Loyalty
We chose to go with Oracle Health because they had more resources and offered more functionality...
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Loyalty
I'm really excited about Oracle Health's new direction and the things that they are going to be...
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Relationship
I don't think that there is a client alive who can say that the transition to Oracle Health has been...
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Relationship
Things are going okay with Oracle Health. There has definitely been a bit of a transition in going...
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Loyalty
I am feeling cautiously optimistic as I look toward the future. I will mostly be looking to see...
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Loyalty, Value
I wouldn't buy Millennium PowerChart again because I feel like Cerner nickel-and-dimes us for...
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Relationship, Operations
I would tell a friend who was thinking about moving to Cerner's system that they should be careful...
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Loyalty, Relationship
Oracle is taking Cerner down the same path they took PeopleSoft. The vendor is decreasing spending...
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Loyalty
We are very unsure about the future. If there were a way to leave, we would be gone in a heartbeat....
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Relationship
The Oracle Health executives are not listening. They seem to be under marching orders to get to...
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Relationship
Our support response and resolution rates have probably decreased by 20%–30%.
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Culture, Relationship, Operations
When we were in the process of going live with Cerner's system, the representatives we had were very...
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Relationship
Cerner does a good job of being proactive. There is something called uCern. That is the vendor's...
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Loyalty, Product
The system's functionalities for registration, service, and things like that were much slower than...
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Operations
We needed cross-department functionalities during our implementation, but the vendor's teachings...
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Product
Cerner's product is more integrated than the product we had before it was. That is a plus.
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Culture, Product
Cerner promoted that their system would have very little downtime. The system has gone down several...
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Relationship, Product
The user experience is a challenging one. The new clinicians and doctors that come from the field...
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Relationship
With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...
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Relationship
Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...
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Product
Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...
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Relationship
The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...
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Loyalty, Relationship
Oracle Health has kept their promises since taking over. They have some good things coming that I...
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Relationship, Product
Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...
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Product
If Cerner could implement some generative AI for note creation or summarization, that would be great...
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Culture, Relationship
Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...
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Operations, Value
Something I really dislike about Cerner is that when they try to do updates to their system, they...
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Relationship
There is someone from Cerner's administrative site who we can work with. However, Cerner could...
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Product
I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...
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Product
Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...
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Relationship
Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...
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Relationship
The team that we have worked with from Oracle Health has been really helpful when we have wanted...
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Value
The nature of the beast is that anytime the vendor has something new, they have to make money, so...
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Operations
As far as implementation services are concerned, including recent upgrades, having more and better...
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Product
The system is pretty good when it comes to providing tools for physicians and nurses. That is a...
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Relationship
Our relationship with the vendor has changed pretty drastically over the years. Even in the time...
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Culture, Relationship
From Cerner, we hear them say they are going to do something. But we don't hear enough details on...
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Relationship, Operations
Cerner has let go of a lot of the people who understood the system, and there are some fundamental...
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Operations
Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...
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Operations
We always wonder whether we are using the product optimally and using best practices. I would love...
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Relationship
We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...
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Relationship
We are a little disappointed with Millennium PowerChart. We have had some projects going on, and it...
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Culture, Product
Oracle Health needs to work on making the platform easier for the end user. We are currently working...
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Loyalty
We have Cerner's system in one area, but we do not have it in some other areas. We have some other...
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Product
Millennium PowerChart isn’t perfect. However, I don’t want to be overly critical of Cerner because...
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Operations
Millennium PowerChart is not an intuitive product. Users really have to have a lot of training to...
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Relationship
Cerner was really declining. They were not really putting a lot of effort into new product...
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Relationship
I have always felt that Cerner has made sure to play the blame game first. If something went wrong,...
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Relationship
We had a fair amount of interaction with Cerner’s executives. In certain cases, if we partnered up...
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Relationship
Cerner is struggling with support. That is probably the biggest issue. Another company bought the...
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Product
With Millennium PowerChart, as long as the moon and the stars are aligned, we are good. Some days,...
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Product
Millennium PowerChart is pretty easy. I would tell others that it is a workable EMR and that it...
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Operations, Product
We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...
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Relationship
Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...
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Value
A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...
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Culture, Value
When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...
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Relationship
The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...
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Loyalty
There are concerns about how great the Oracle Health product is relative to competitors' products....
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Relationship
When it comes to Oracle Health keeping all the promises they make, they do in general keep them....
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Relationship
Because of our size and the amount of money we send to the vendor, we have a different relationship...
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Operations, Product
I don't know whether the product is bad or whether we built it badly. The product has a very open...
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Product
Millennium PowerChart lacks standards when it comes to its build. There is functionality that we are...
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Value
We do see a lot of added costs for every request.
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Operations
When just doing a Millennium PowerChart implementation, that is one thing. When someone starts...
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Product
Millennium PowerChart can be complex, but Oracle Health has all the tools. And we have had minimal...
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Relationship
Cerner is responsive, but a lot of the time, the people I talk to have to go and talk to somebody else....
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Loyalty, Relationship, Product
I think Cerner is focused a lot on government programs, integrating with Oracle Health, and some...
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Loyalty
With Oracle Health, a lot of things are changing in terms of how they do things, and in some cases,...
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Value
It seems like every enhancement or change we need to make in CommunityWorks Clinical Suite costs...
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Product
It is fairly straightforward how to document in CommunityWorks Clinical Suite. It is a task-driven...
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Relationship, Product
With the volume of updates and everything that comes out in those updates from Oracle Health, it is...
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Operations
The vendor doesn't do our training. They trained our trainers, and the training was so bad that we...
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Relationship, Product
Cerner doesn't want to make any changes. If our ambulatory care area needs some assessment criteria...
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Relationship
I haven't seen any of the vendor's executives get involved. We would like to see who the vendor's...
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Product
We would like Millennium PowerChart to be intuitive so that we don't have to go through roundabout...
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Product
I think a lot of the problems that our organization has run into with Millennium PowerChart have...
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Product
There is good consistency with the layout throughout the software. The information that is relevant...
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Product
With Millennium PowerChart, I would improve the searchability within notes to increase our ability...
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Relationship
We have a good relationship with Cerner, and they have been a really good partner for us, but with...
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Loyalty
Cerner is going to be with us for a while, but our organization is looking for a change, and Epic,...
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Loyalty, Product
Cerner released something called seamless interoperability, and it seems to be doing what it was...
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Relationship
Cerner’s support people are there when we need them, and the vendor can get good-quality people.
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Relationship
Cerner’s support people could improve at being proactive. For example, we tend to have to walk them...
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Culture, Value
In a lot of ways, I understand why we are charged what we are charged by Oracle Health. There are so...
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Product
One of the downsides of Millennium PowerChart is that it is so customizable. Not all the systems...
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Culture, Relationship
When we run into a particular issue, most of the time Oracle Health has packages to help us correct...
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Culture
There is sometimes a disconnect between the sales teams and the implementation teams from Oracle...
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Relationship
We have an engagement representative at Oracle Health who is our go-to person. They have been at the...
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Relationship
The recent transition to Oracle Health has caused some disruptions. Hopefully, the vendor can smooth...
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Product
We wish there were less scrolling with Millennium PowerChart. When we are dealing with patient...
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Loyalty, Relationship, Product
Oracle Health hasn’t really updated anything. They have not made things better, and there is still...
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Operations
We would like to see better training from Oracle Health. With other platforms we have seen where...
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Relationship
We deal with a lot of Oracle Health’s support people through the website and through logging...
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Product
The only thing Millennium PowerChart has over other products is that the customer is the one that...
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Operations
The implementation with Cerner has been really rough. It has been different than what we are used...
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Relationship
Oracle Health has not kept promises of upcoming updates, and work orders aren't fixed in a timely...
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Value
Oracle Health charges for every little thing. If we want an interface for something, it costs tens...
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Product
I would tell somebody thinking about transferring to CommunityWorks Clinical Suite about the...
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Product, Value
I wouldn't want to buy CommunityWorks Clinical Suite again because, from a clinical standpoint, it...
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Loyalty, Relationship
We are struggling with our own internal noise to know where we are with Oracle Health, but we don't...
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Loyalty, Relationship
We wonder how the vendor gets from the vision that David Feinberg paints to the actual delivery of...
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Relationship
Having attended Cerner health conferences for several years and seeing the promises they have made,...
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Relationship
We had to change the person in charge of our latest upgrade because of resource availability. I am...
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Relationship, Product
Cerner takes a long time to resolve issues if they resolve them at all, and sometimes their fixes...
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Relationship, Product
We have done several integrations with Millennium PowerChart. We have hundreds of vendors nationwide...
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Operations
There is a lot of training we have to do for Millennium PowerChart. Even our young staff members...
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Relationship, Product
Cerner has a system that lets us know about problems when they come up, but it doesn’t give any...
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Loyalty, Value
Our digital identity vendor had several clients on the system and didn't have any issues with...
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Value
Instead of having all of the patient demographic information that we would like, we are just going...
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Product
Cerner's revenue cycle applications are very clumsy, unintuitive, and difficult to work with. The...
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Value
Oracle Health delivers technology, but we can't afford to buy most of it. The system is very pricey....
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Operations
The vendor has a lot of training. Users have to hunt for it though.
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Loyalty, Product
There are some pieces of the system that could be improved, particularly when it comes to referral...
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Culture, Loyalty
If we had to do everything over again, I am not sure whether we would choose the system again. There...
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Relationship
The vendor's ability to resolve concerns in a timely manner has been a challenge lately. Oracle...
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Operations, Product
Oracle Health's platform is a lot. Over time, we have seen a learning curve. The system isn't super...
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Relationship, Operations
We were told to stop testing because we kept finding so many problems. Our go-live was delayed for...
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Culture, Relationship
Cerner's list of unkept promises is long. A lot of the time, Cerner will promise something and give...
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Operations
Oracle Health struggled with our implementation. They didn't do well with explaining how their...
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Operations
Oracle Health doesn't provide much ongoing training. They put out PowerPoints and how-to documents,...
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Culture, Relationship
We have a client account executive, but they can't do a lot for us. The vendor's team doesn't care...
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Culture
Working with Cerner has been a bumpy ride. We wouldn't buy the system again because of the vendor's...
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Operations
If we can get training from Oracle Health, it is always very good.
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Relationship, Operations
When we implemented the product, we received some guidance from Cerner that actually put us on the...
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Relationship
There isn’t a lot I like about Millennium PowerChart. When we went from the client-hosted platform...
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Culture, Value
Oracle Health was trying to charge me for a scope of use for the past year. They said that they...
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Operations, Product
The revenue cycle piece failed in an implementation with Oracle Health, so we have never been able...
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Relationship
I am not working with anybody from Oracle Health, but the old Cerner organization complains a lot...
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Product
The availability of customization within the product is good for clinicians, but sometimes the...
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Relationship
Oracle Health's promises have come through, but they need to connect with their health clients to...
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Relationship, Product
I am pretty cynical. I have friends who are energized by their work in other EHRs. I am trying to be...
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Product
Oracle Health has a very high-tech version of the future. They are bringing high-tech analytics, AI,...
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Loyalty, Product
It isn't high-tech things that we need in the system, but low-tech things. We need improvements to...
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Relationship
Oracle Health's staffing constraints have had an impact on us because things aren't getting done...
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Operations
Oracle Health doesn't have a whole lot of training. That is part of the problem.
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Relationship
Oracle Health is very unstable for a variety of reasons, but some of the biggest are staffing and...
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Product
Millennium PowerChart generally works well, especially on the inpatient side of things.
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Loyalty
I can't tell of any benefit Oracle Health is bringing to the table because we have no idea what they...
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Product, Value
The benefit that our providers see in using the system is that Millennium PowerChart can be helpful...
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Product
Millennium PowerChart is a strong inpatient product, but the outpatient product is a little weak. It...
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Product
Millenium PowerChart is lacking functionality to solve one of the prevalent problems in healthcare...
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Loyalty
When the system goes down, we can activate a read-only copy, but the vendor has announced that they...
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Relationship, Value
The vendor keeps moving things. There have been several things that they have told us to switch to...
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Relationship
The vendor's customer support is getting a little better now because the vendor has hired a bunch of...
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Relationship
With CernerWorks, we have meetings that we pay for, but those meetings aren't proactive. They are...
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Product
Other EHRs have out-of-the-box operational reports that we can run and use easily so that any end...
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Operations
The people that Cerner assigns to us aren't familiar with the system, so we end up either having to...
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Culture, Relationship
Oracle has told us their vision, but they don't hear us where we are. Oracle has a lot of grand...
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Culture, Product
I like Millennium PowerChart; it is a very good product, but Cerner overpromises. Their products...
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Product
I like the way the medical record is organized in Millennium PowerChart and the way Cerner’s charge...
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Product
The product’s medical records delinquency piece and product scans are clunky and don’t work as well...
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Relationship
It takes Cerner forever to fix problems when we log a ticket. Some things will go quickly, but it...
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Culture, Value
Everyone has something new or a new license that we are paying for to get connected. We struggle...
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Product
We don't know what we don't know about our own product. Once we have been on something for so long,...
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Relationship, Product
The support team can work with the product as a whole, but the ownership and the overhead that it...
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Relationship
We have representatives that certain individuals from Oracle Health will meet with, and they are...
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Product
Millennium PowerChart is totally customizable.
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Operations, Product
I don't believe Millennium PowerChart has the level of sophistication or ease of use that we need...
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Relationship
We haven't really done anything new with Oracle Health that we didn't contract with the vendor for...
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Relationship
The support team is pretty good at fixing the little things I find.
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Product
Millenium PowerChart works well for physicians. They do their documentation properly in the system.
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Operations
During our implementation, there were a few areas specific to pharmacies and clinician training that...
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Product
Data flows into the system really well across departments. The system is very easy for us to use. We...
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Relationship
When Cerner was bought by Oracle, we saw a big slowdown in the way the vendor managed tickets. We...
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Product, Value
We have seen significant improvements from using the system. It has helped us capture more charges,...
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Product
Our providers and nurses are happy with CommunityWorks Clinical Suite. It tracks their performance...
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Relationship
Oracle Health’s service has really declined within the last year. Some of our service requests have...
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Product
I like the product's ease of use and robustness.
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Relationship, Product
There are too many silos within CommunityWorks Clinical Suite. The physicians have their view, and...
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Product
One thing that bothers me is there is Millennium PowerChart, and then there is CommunityWorks...
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Product
Millennium PowerChart is good, but it is difficult to use. It is not user friendly. It might be user...
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Product
We are not able to get the kind of report we would like to print out from Millennium PowerChart....
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Relationship
When I want to contact Cerner, I have to narrate the issues we are having to our IT team, and they...
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Relationship
I can't see whether the vendor keeps their promises or not, but I know that it is difficult to get...
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Relationship, Product
It has been difficult to get Cerner to do things for us to help our workflow. They say that if they...
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Relationship
With Cerner, when our staff has had issues, the vendor’s IT team has been able to help us. One of...
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Product
Cerner should take a look at the components that are needed by other hospital departments and make...
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Loyalty, Relationship, Product
In hindsight, I would have chosen Epic because Epic is the bigger company and has been in healthcare...
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Relationship
Oracle Health has changed the way they do support, and I think things are better even though it...
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Relationship
Oracle’s customer support people get things done. But they sometimes take a long time.
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Loyalty, Relationship
We do not yet have a good understanding of Oracle Health’s vision, but that is on us and not them...
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Loyalty, Relationship
When we have looked at the opportunities that Oracle Health has talked about, my team has commented...
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Value
We use the vendor a lot. The maintenance side of things is good. We use application management...
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Product
There are many different things in the system that have been pushed together, so the flow across...
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Relationship
The teams working with us from Oracle Health have been with us for a long time. They haven’t messed...
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Loyalty
We are excited and interested in the capabilities that Oracle Health is bringing. They seem to be...
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Relationship
We have not seen an impact from vendor staffing shortages. We have a good relationship with the...
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Loyalty, Relationship
We have pivoted, and now Cerner is going to build some good things for us in RevElate that are...
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Relationship, Product
We have had Oracle Health’s team at the upgrade center do code upgrades for us. The team has been great....
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Value
The vendor charges us for some things but not other things. In some scenarios, it might feel like we...
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Loyalty, Relationship, Product
With the pandemic, we have felt the effects of staffing shortages, especially in the service area....
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Relationship
Oracle Health is looking to add staff and bulk up the number of people working on training new hires...
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Loyalty, Product
Increased interoperability features would be great. We are on the CommunityWorks side, so that...
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Loyalty
My hope is that Oracle will bring some maturity to Cerner’s product development teams and some...
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Relationship
Cerner is a company with attention deficit disorder. They see the next shiny thing, and they are...
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Product
I get a lot of complaints about the ease of use of Millennium PowerChart. The classic comment is...
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Relationship, Operations
Cerner has a bad habit of asking clients who know nothing about how to build an EHR to build an EHR....
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Loyalty, Product
We are not 100% there with interoperability in Millennium PowerChart, but we are moving in the right...
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Product
Looking at other systems, I would say that Millennium PowerChart performs equally with them. It...
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Operations
I would completely scrap the training program that Cerner has and instead get people who are very...
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Value
Cerner nickel-and-dimes me to death. I think we pay a lot of money for Millennium PowerChart, and we...
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Operations
We have to fight to get anything done with Cerner. We end up with a good product at the end of the...
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Relationship
Trying to find the right person at Cerner to answer questions is difficult. We use their help desk,...
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Loyalty, Relationship
My hopes for the future have gotten worse in some respects with the Oracle acquisition of Cerner....
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Operations, Product
Once I understand the flow, logic, and layout of the product and how the different pieces intersect,...
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Operations
Cerner often sends people who are unprepared and not knowledgeable about clinical workflows, and...
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Relationship
I haven't really seen much change compared to a year or two ago. I haven't seen any material changes...
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Relationship
I have had a lot of years of experience watching Oracle. Their hallmark is to overpromise and underdeliver....
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Product
The workable space in Millennium PowerChart is very small. There are a bunch of menus and things all...
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Product
Millennium PowerChart is a gigantic program that has to encompass a lot of things, so Cerner makes...
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Product
Our challenges with Millennium PowerChart come from not being on the most current version. Things...
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Product
Our clinicians experience some level of alert fatigue. However, a good part of that fatigue comes...
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Relationship, Product
We are not seeing anything new or innovative coming out of Oracle Health right now; the vendor seems...
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Relationship
The service and support we get from Oracle Health are fine; we just don't know which direction the...
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Product
The reports from the product remain ambiguous. We really don't know which report to use for certain...
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Loyalty
I wish we could upgrade the product because it is going to have to be upgraded to integrate with our...
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Relationship
Cerner does an excellent job of keeping us informed of the changes in their technology. They are...
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Product
We like Millennium PowerChart. Overall, the product is good. We have an internal team that does a...
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Relationship, Operations, Product
When we had our last upgrade, we had some issues that took several months to resolve.
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Operations
We have had some good training from Cerner. Other times, we know more about the system than the...
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Relationship
Sometimes things move slower than we would like. Sometimes if we ask a question or put in a service...
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Relationship, Operations
The support and engagement that we received from the vendor after our implementation were lacking....
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Product
We have certain state requirements and government regulations that we are required to meet by law,...
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Operations, Product
We like that Millennium PowerChart has specific places to chart things, but charting can be a little...
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Product
We like the system's integration. We have the ability to integrate pretty much anything we want to...
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Loyalty, Product
The product does what it needs to. Our EMR works for our providers. There are some challenges when...
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Culture
It feels like now that Cerner has become Oracle Health, they are pushing hard to sell things, and...
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Operations, Product
We just completed an upgrade not too long ago. Oracle Health actually did a really good job.
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Relationship
There are some pockets of Cerner that do absolutely outstanding work. They get an A+, but that is...
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Culture
The Oracle Health sales team is the one that frustrates me the most. They are continuously trying to...
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Culture, Loyalty
Oracle Health will come out and say that a new product is coming out that is the latest-and-greatest...
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Operations, Product
The ease of use depends on which end user you ask. All EHRs are pretty complicated nowadays, but...
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Loyalty, Relationship
Oracle Health has partnered with many other companies, for the digital space especially, and we are...
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Relationship
What I like about the vendor is that we have a very collaborative partnership with them, so they...
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Operations
When new products come out or there is new functionality, we have to go through the beta process...
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