Cerner Millennium PowerChart/CommunityWorks Clinicals Commentary
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Coray Tate
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User Commentary

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Director

Loyalty

I'm really excited about Oracle Health's new direction and the things that they are going to be...

Nov 2023
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Director

Relationship

I don't think that there is a client alive who can say that the transition to Oracle Health has been...

Nov 2023
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Director

Relationship

Things are going okay with Oracle Health. There has definitely been a bit of a transition in going...

Nov 2023
||
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Director

Loyalty

I am feeling cautiously optimistic as I look toward the future. I will mostly be looking to see...

Nov 2023
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Director

Loyalty, Value

I wouldn't buy Millennium PowerChart again because I feel like Cerner nickel-and-dimes us for...

Nov 2023
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Director

Relationship, Operations

I would tell a friend who was thinking about moving to Cerner's system that they should be careful...

Nov 2023
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CISO

Loyalty, Relationship

Oracle is taking Cerner down the same path they took PeopleSoft. The vendor is decreasing spending...

Nov 2023
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CISO

Loyalty

We are very unsure about the future. If there were a way to leave, we would be gone in a heartbeat....

Nov 2023
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CISO

Relationship

The Oracle Health executives are not listening. They seem to be under marching orders to get to...

Nov 2023
||
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CISO

Relationship

Our support response and resolution rates have probably decreased by 20%–30%.

Nov 2023
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Manager

Culture, Relationship, Operations

When we were in the process of going live with Cerner's system, the representatives we had were very...

Nov 2023
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Manager

Relationship

Cerner does a good job of being proactive. There is something called uCern. That is the vendor's...

Nov 2023
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Manager

Loyalty, Product

The system's functionalities for registration, service, and things like that were much slower than...

Nov 2023
||
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Manager

Operations

We needed cross-department functionalities during our implementation, but the vendor's teachings...

Nov 2023
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Manager

Product

Cerner's product is more integrated than the product we had before it was. That is a plus.

Nov 2023
||
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Manager

Culture, Product

Cerner promoted that their system would have very little downtime. The system has gone down several...

Nov 2023
||
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CIO

Relationship, Product

The user experience is a challenging one. The new clinicians and doctors that come from the field...

Nov 2023
||
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CIO

Relationship

With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...

Nov 2023
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VP/Other Executive

Relationship

Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...

Nov 2023
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VP/Other Executive

Product

Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...

Nov 2023
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VP/Other Executive

Relationship

The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...

Nov 2023
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CIO

Loyalty, Relationship

Oracle Health has kept their promises since taking over. They have some good things coming that I...

Nov 2023
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CIO

Relationship, Product

Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...

Nov 2023
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CIO

Product

If Cerner could implement some generative AI for note creation or summarization, that would be great...

Nov 2023
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Director

Culture, Relationship

Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...

Oct 2023
||
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Director

Operations, Value

Something I really dislike about Cerner is that when they try to do updates to their system, they...

Oct 2023
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Director

Relationship

There is someone from Cerner's administrative site who we can work with. However, Cerner could...

Oct 2023
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Director

Product

I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...

Oct 2023
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Director

Product

Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...

Oct 2023
||
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Director

Relationship

Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...

Oct 2023
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Manager

Relationship

The team that we have worked with from Oracle Health has been really helpful when we have wanted...

Oct 2023
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Manager

Value

The nature of the beast is that anytime the vendor has something new, they have to make money, so...

Oct 2023
||
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Manager

Operations

As far as implementation services are concerned, including recent upgrades, having more and better...

Oct 2023
||
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Director

Product

The system is pretty good when it comes to providing tools for physicians and nurses. That is a...

Oct 2023
||
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Director

Relationship

Our relationship with the vendor has changed pretty drastically over the years. Even in the time...

Oct 2023
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CMIO

Culture, Relationship

From Cerner, we hear them say they are going to do something. But we don't hear enough details on...

Oct 2023
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CMIO

Relationship, Operations

Cerner has let go of a lot of the people who understood the system, and there are some fundamental...

Oct 2023
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VP/Other Executive

Operations

Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...

Oct 2023
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VP/Other Executive

Operations

We always wonder whether we are using the product optimally and using best practices. I would love...

Oct 2023
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CIO

Relationship

We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...

Oct 2023
||
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Director

Relationship

We are a little disappointed with Millennium PowerChart. We have had some projects going on, and it...

Oct 2023
||
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Director

Culture, Product

Oracle Health needs to work on making the platform easier for the end user. We are currently working...

Oct 2023
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Director

Loyalty

We have Cerner's system in one area, but we do not have it in some other areas. We have some other...

Oct 2023
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CTO

Product

Millennium PowerChart isn’t perfect. However, I don’t want to be overly critical of Cerner because...

Sep 2023
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CTO

Operations

Millennium PowerChart is not an intuitive product. Users really have to have a lot of training to...

Sep 2023
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CTO

Relationship

Cerner was really declining. They were not really putting a lot of effort into new product...

Sep 2023
||
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CTO

Relationship

I have always felt that Cerner has made sure to play the blame game first. If something went wrong,...

Sep 2023
||
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CTO

Relationship

We had a fair amount of interaction with Cerner’s executives. In certain cases, if we partnered up...

Sep 2023
||
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Analyst/Coordinator

Relationship

Cerner is struggling with support. That is probably the biggest issue. Another company bought the...

Sep 2023
||
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Analyst/Coordinator

Product

With Millennium PowerChart, as long as the moon and the stars are aligned, we are good. Some days,...

Sep 2023
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Analyst/Coordinator

Product

Millennium PowerChart is pretty easy. I would tell others that it is a workable EMR and that it...

Sep 2023
||
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Director

Operations, Product

We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...

Sep 2023
||
(0)
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Director

Relationship

Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...

Sep 2023
||
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VP/Other Executive

Value

A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...

Aug 2023
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VP/Other Executive

Culture, Value

When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...

Aug 2023
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CMIO

Relationship

The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...

Aug 2023
||
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CMIO

Loyalty

There are concerns about how great the Oracle Health product is relative to competitors' products....

Aug 2023
||
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CMIO

Relationship

When it comes to Oracle Health keeping all the promises they make, they do in general keep them....

Aug 2023
||
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CMIO

Relationship

Because of our size and the amount of money we send to the vendor, we have a different relationship...

Aug 2023
||
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VP/Other Executive

Operations, Product

I don't know whether the product is bad or whether we built it badly. The product has a very open...

Aug 2023
||
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Director

Product

Millennium PowerChart lacks standards when it comes to its build. There is functionality that we are...

Aug 2023
||
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Director

Value

We do see a lot of added costs for every request.

Aug 2023
||
(0)
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CIO

Operations

When just doing a Millennium PowerChart implementation, that is one thing. When someone starts...

Aug 2023
||
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CIO

Product

Millennium PowerChart can be complex, but Oracle Health has all the tools. And we have had minimal...

Aug 2023
||
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CIO

Relationship

Cerner is responsive, but a lot of the time, the people I talk to have to go and talk to somebody else....

Aug 2023
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CIO

Loyalty, Relationship, Product

I think Cerner is focused a lot on government programs, integrating with Oracle Health, and some...

Aug 2023
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CIO

Loyalty

With Oracle Health, a lot of things are changing in terms of how they do things, and in some cases,...

Aug 2023
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CNO

Value

It seems like every enhancement or change we need to make in CommunityWorks Clinical Suite costs...

Aug 2023
||
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CNO

Product

It is fairly straightforward how to document in CommunityWorks Clinical Suite. It is a task-driven...

Aug 2023
||
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CNO

Relationship, Product

With the volume of updates and everything that comes out in those updates from Oracle Health, it is...

Aug 2023
||
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Director

Operations

The vendor doesn't do our training. They trained our trainers, and the training was so bad that we...

Jul 2023
||
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Director

Relationship, Product

Cerner doesn't want to make any changes. If our ambulatory care area needs some assessment criteria...

Jul 2023
||
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Director

Relationship

I haven't seen any of the vendor's executives get involved. We would like to see who the vendor's...

Jul 2023
||
(0)
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Director

Product

We would like Millennium PowerChart to be intuitive so that we don't have to go through roundabout...

Jul 2023
||
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Physician

Product

I think a lot of the problems that our organization has run into with Millennium PowerChart have...

Jul 2023
||
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Physician

Product

There is good consistency with the layout throughout the software. The information that is relevant...

Jul 2023
||
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Physician

Product

With Millennium PowerChart, I would improve the searchability within notes to increase our ability...

Jul 2023
||
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CMIO

Relationship

We have a good relationship with Cerner, and they have been a really good partner for us, but with...

Jul 2023
||
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CMIO

Loyalty

Cerner is going to be with us for a while, but our organization is looking for a change, and Epic,...

Jul 2023
||
(0)
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CMIO

Loyalty, Product

Cerner released something called seamless interoperability, and it seems to be doing what it was...

Jul 2023
||
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CMIO

Relationship

Cerner’s support people are there when we need them, and the vendor can get good-quality people.

Jul 2023
||
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CMIO

Relationship

Cerner’s support people could improve at being proactive. For example, we tend to have to walk them...

Jul 2023
||
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Manager

Culture, Value

In a lot of ways, I understand why we are charged what we are charged by Oracle Health. There are so...

Jul 2023
||
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Manager

Product

One of the downsides of Millennium PowerChart is that it is so customizable. Not all the systems...

Jul 2023
||
(0)
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Manager

Culture, Relationship

When we run into a particular issue, most of the time Oracle Health has packages to help us correct...

Jul 2023
||
(0)
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Manager

Culture

There is sometimes a disconnect between the sales teams and the implementation teams from Oracle...

Jul 2023
||
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Manager

Relationship

We have an engagement representative at Oracle Health who is our go-to person. They have been at the...

Jul 2023
||
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Manager

Relationship

The recent transition to Oracle Health has caused some disruptions. Hopefully, the vendor can smooth...

Jul 2023
||
(0)
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Physician

Product

We wish there were less scrolling with Millennium PowerChart. When we are dealing with patient...

Jul 2023
||
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Physician

Loyalty, Relationship, Product

Oracle Health hasn’t really updated anything. They have not made things better, and there is still...

Jul 2023
||
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Physician

Operations

We would like to see better training from Oracle Health. With other platforms we have seen where...

Jul 2023
||
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Manager

Relationship

We deal with a lot of Oracle Health’s support people through the website and through logging...

Jul 2023
||
(0)
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Manager

Product

The only thing Millennium PowerChart has over other products is that the customer is the one that...

Jul 2023
||
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Analyst/Coordinator

Operations

The implementation with Cerner has been really rough. It has been different than what we are used...

Jul 2023
||
(0)
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Manager

Relationship

Oracle Health has not kept promises of upcoming updates, and work orders aren't fixed in a timely...

Jul 2023
||
(0)
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Manager

Value

Oracle Health charges for every little thing. If we want an interface for something, it costs tens...

Jul 2023
||
(0)
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Manager

Product

I would tell somebody thinking about transferring to CommunityWorks Clinical Suite about the...

Jul 2023
||
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Manager

Product, Value

I wouldn't want to buy CommunityWorks Clinical Suite again because, from a clinical standpoint, it...

Jul 2023
||
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CIO

Loyalty, Relationship

We are struggling with our own internal noise to know where we are with Oracle Health, but we don't...

Jul 2023
||
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CIO

Loyalty, Relationship

We wonder how the vendor gets from the vision that David Feinberg paints to the actual delivery of...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Having attended Cerner health conferences for several years and seeing the promises they have made,...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

We had to change the person in charge of our latest upgrade because of resource availability. I am...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Cerner takes a long time to resolve issues if they resolve them at all, and sometimes their fixes...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We have done several integrations with Millennium PowerChart. We have hundreds of vendors nationwide...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

There is a lot of training we have to do for Millennium PowerChart. Even our young staff members...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Cerner has a system that lets us know about problems when they come up, but it doesn’t give any...

Jul 2023
||
(0)
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Director

Loyalty, Value

Our digital identity vendor had several clients on the system and didn't have any issues with...

Jun 2023
||
(0)
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Director

Value

Instead of having all of the patient demographic information that we would like, we are just going...

Jun 2023
||
(0)
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Director

Product

Cerner's revenue cycle applications are very clumsy, unintuitive, and difficult to work with. The...

Jun 2023
||
(0)
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Director

Value

Oracle Health delivers technology, but we can't afford to buy most of it. The system is very pricey....

Jun 2023
||
(0)
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Director

Operations

The vendor has a lot of training. Users have to hunt for it though.

Jun 2023
||
(0)
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Director

Loyalty, Product

There are some pieces of the system that could be improved, particularly when it comes to referral...

Jun 2023
||
(0)
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Director

Culture, Loyalty

If we had to do everything over again, I am not sure whether we would choose the system again. There...

Jun 2023
||
(0)
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Director

Relationship

The vendor's ability to resolve concerns in a timely manner has been a challenge lately. Oracle...

Jun 2023
||
(0)
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Director

Operations, Product

Oracle Health's platform is a lot. Over time, we have seen a learning curve. The system isn't super...

Jun 2023
||
(0)
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Director

Relationship, Operations

We were told to stop testing because we kept finding so many problems. Our go-live was delayed for...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Cerner's list of unkept promises is long. A lot of the time, Cerner will promise something and give...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Oracle Health struggled with our implementation. They didn't do well with explaining how their...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Oracle Health doesn't provide much ongoing training. They put out PowerPoints and how-to documents,...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We have a client account executive, but they can't do a lot for us. The vendor's team doesn't care...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

Working with Cerner has been a bumpy ride. We wouldn't buy the system again because of the vendor's...

Jun 2023
||
(0)
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Director

Operations

If we can get training from Oracle Health, it is always very good.

Jun 2023
||
(0)
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Director

Relationship, Operations

When we implemented the product, we received some guidance from Cerner that actually put us on the...

Jun 2023
||
(0)
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Manager

Relationship

There isn’t a lot I like about Millennium PowerChart. When we went from the client-hosted platform...

Jun 2023
||
(0)
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CIO

Culture, Value

Oracle Health was trying to charge me for a scope of use for the past year. They said that they...

Jun 2023
||
(0)
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CIO

Operations, Product

The revenue cycle piece failed in an implementation with Oracle Health, so we have never been able...

Jun 2023
||
(0)
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CIO

Relationship

I am not working with anybody from Oracle Health, but the old Cerner organization complains a lot...

Jun 2023
||
(0)
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CIO

Product

The availability of customization within the product is good for clinicians, but sometimes the...

Jun 2023
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CIO

Relationship

Oracle Health's promises have come through, but they need to connect with their health clients to...

Jun 2023
||
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CMIO

Relationship, Product

I am pretty cynical. I have friends who are energized by their work in other EHRs. I am trying to be...

Jun 2023
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CMIO

Product

Oracle Health has a very high-tech version of the future. They are bringing high-tech analytics, AI,...

Jun 2023
||
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CMIO

Loyalty, Product

It isn't high-tech things that we need in the system, but low-tech things. We need improvements to...

Jun 2023
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CMIO

Relationship

Oracle Health's staffing constraints have had an impact on us because things aren't getting done...

Jun 2023
||
(0)
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CMIO

Operations

Oracle Health doesn't have a whole lot of training. That is part of the problem.

Jun 2023
||
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CIO

Relationship

Oracle Health is very unstable for a variety of reasons, but some of the biggest are staffing and...

Jun 2023
||
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CIO

Product

Millennium PowerChart generally works well, especially on the inpatient side of things.

Jun 2023
||
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CIO

Loyalty

I can't tell of any benefit Oracle Health is bringing to the table because we have no idea what they...

Jun 2023
||
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VP/Other Executive

Product, Value

The benefit that our providers see in using the system is that Millennium PowerChart can be helpful...

Jun 2023
||
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VP/Other Executive

Product

Millennium PowerChart is a strong inpatient product, but the outpatient product is a little weak. It...

Jun 2023
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VP/Other Executive

Product

Millenium PowerChart is lacking functionality to solve one of the prevalent problems in healthcare...

Jun 2023
||
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VP/Other Executive

Loyalty

When the system goes down, we can activate a read-only copy, but the vendor has announced that they...

Jun 2023
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VP/Other Executive

Relationship, Value

The vendor keeps moving things. There have been several things that they have told us to switch to...

Jun 2023
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VP/Other Executive

Relationship

The vendor's customer support is getting a little better now because the vendor has hired a bunch of...

Jun 2023
||
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VP/Other Executive

Relationship

With CernerWorks, we have meetings that we pay for, but those meetings aren't proactive. They are...

Jun 2023
||
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VP/Other Executive

Product

Other EHRs have out-of-the-box operational reports that we can run and use easily so that any end...

Jun 2023
||
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VP/Other Executive

Operations

The people that Cerner assigns to us aren't familiar with the system, so we end up either having to...

Jun 2023
||
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VP/Other Executive

Culture, Relationship

Oracle has told us their vision, but they don't hear us where we are. Oracle has a lot of grand...

Jun 2023
||
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VP/Other Executive

Culture, Product

I like Millennium PowerChart; it is a very good product, but Cerner overpromises. Their products...

Jun 2023
||
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VP/Other Executive

Product

I like the way the medical record is organized in Millennium PowerChart and the way Cerner’s charge...

Jun 2023
||
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VP/Other Executive

Product

The product’s medical records delinquency piece and product scans are clunky and don’t work as well...

Jun 2023
||
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VP/Other Executive

Relationship

It takes Cerner forever to fix problems when we log a ticket. Some things will go quickly, but it...

Jun 2023
||
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Analyst/Coordinator

Culture, Value

Everyone has something new or a new license that we are paying for to get connected. We struggle...

May 2023
||
(0)
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Analyst/Coordinator

Product

We don't know what we don't know about our own product. Once we have been on something for so long,...

May 2023
||
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Analyst/Coordinator

Relationship, Product

The support team can work with the product as a whole, but the ownership and the overhead that it...

May 2023
||
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Director

Relationship

We have representatives that certain individuals from Oracle Health will meet with, and they are...

May 2023
||
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Director

Product

Millennium PowerChart is totally customizable.

May 2023
||
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Manager

Operations, Product

I don't believe Millennium PowerChart has the level of sophistication or ease of use that we need...

May 2023
||
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CIO

Relationship

We haven't really done anything new with Oracle Health that we didn't contract with the vendor for...

May 2023
||
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Manager

Relationship

The support team is pretty good at fixing the little things I find.

May 2023
||
(0)
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Manager

Product

Millenium PowerChart works well for physicians. They do their documentation properly in the system.

May 2023
||
(0)
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CEO/President

Operations

During our implementation, there were a few areas specific to pharmacies and clinician training that...

May 2023
||
(0)
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CEO/President

Product

Data flows into the system really well across departments. The system is very easy for us to use. We...

May 2023
||
(0)
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CEO/President

Relationship

When Cerner was bought by Oracle, we saw a big slowdown in the way the vendor managed tickets. We...

May 2023
||
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CEO/President

Product, Value

We have seen significant improvements from using the system. It has helped us capture more charges,...

May 2023
||
(0)
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CEO/President

Product

Our providers and nurses are happy with CommunityWorks Clinical Suite. It tracks their performance...

May 2023
||
(0)
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Manager

Relationship

Oracle Health’s service has really declined within the last year. Some of our service requests have...

May 2023
||
(0)
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Manager

Product

I like the product's ease of use and robustness.

May 2023
||
(0)
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Manager

Relationship, Product

There are too many silos within CommunityWorks Clinical Suite. The physicians have their view, and...

May 2023
||
(0)
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Manager

Product

One thing that bothers me is there is Millennium PowerChart, and then there is CommunityWorks...

May 2023
||
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Analyst/Coordinator

Product

Millennium PowerChart is good, but it is difficult to use. It is not user friendly. It might be user...

May 2023
||
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Analyst/Coordinator

Product

We are not able to get the kind of report we would like to print out from Millennium PowerChart....

May 2023
||
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Analyst/Coordinator

Relationship

When I want to contact Cerner, I have to narrate the issues we are having to our IT team, and they...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

I can't see whether the vendor keeps their promises or not, but I know that it is difficult to get...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

It has been difficult to get Cerner to do things for us to help our workflow. They say that if they...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

With Cerner, when our staff has had issues, the vendor’s IT team has been able to help us. One of...

May 2023
||
(0)
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Analyst/Coordinator

Product

Cerner should take a look at the components that are needed by other hospital departments and make...

May 2023
||
(0)
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Director

Loyalty, Relationship, Product

In hindsight, I would have chosen Epic because Epic is the bigger company and has been in healthcare...

May 2023
||
(0)
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Director

Relationship

Oracle Health has changed the way they do support, and I think things are better even though it...

May 2023
||
(0)
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CIO

Relationship

Oracle’s customer support people get things done. But they sometimes take a long time.

May 2023
||
(0)
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CIO

Loyalty, Relationship

We do not yet have a good understanding of Oracle Health’s vision, but that is on us and not them...

May 2023
||
(0)
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CIO

Loyalty, Relationship

When we have looked at the opportunities that Oracle Health has talked about, my team has commented...

May 2023
||
(0)
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CIO

Value

We use the vendor a lot. The maintenance side of things is good. We use application management...

May 2023
||
(0)
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CIO

Product

There are many different things in the system that have been pushed together, so the flow across...

May 2023
||
(0)
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CIO

Relationship

The teams working with us from Oracle Health have been with us for a long time. They haven’t messed...

May 2023
||
(0)
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CIO

Loyalty

We are excited and interested in the capabilities that Oracle Health is bringing. They seem to be...

May 2023
||
(0)
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CIO

Relationship

We have not seen an impact from vendor staffing shortages. We have a good relationship with the...

May 2023
||
(0)
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CIO

Loyalty, Relationship

We have pivoted, and now Cerner is going to build some good things for us in RevElate that are...

May 2023
||
(0)
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CMIO

Relationship, Product

We have had Oracle Health’s team at the upgrade center do code upgrades for us. The team has been great....

May 2023
||
(0)
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Manager

Value

The vendor charges us for some things but not other things. In some scenarios, it might feel like we...

May 2023
||
(0)
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Manager

Loyalty, Relationship, Product

With the pandemic, we have felt the effects of staffing shortages, especially in the service area....

May 2023
||
(0)
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Manager

Relationship

Oracle Health is looking to add staff and bulk up the number of people working on training new hires...

May 2023
||
(0)
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Manager

Loyalty, Product

Increased interoperability features would be great. We are on the CommunityWorks side, so that...

May 2023
||
(0)
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CMIO

Loyalty

My hope is that Oracle will bring some maturity to Cerner’s product development teams and some...

May 2023
||
(0)
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CMIO

Relationship

Cerner is a company with attention deficit disorder. They see the next shiny thing, and they are...

May 2023
||
(0)
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CMIO

Product

I get a lot of complaints about the ease of use of Millennium PowerChart. The classic comment is...

May 2023
||
(0)
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CMIO

Relationship, Operations

Cerner has a bad habit of asking clients who know nothing about how to build an EHR to build an EHR....

May 2023
||
(0)
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CMIO

Loyalty, Product

We are not 100% there with interoperability in Millennium PowerChart, but we are moving in the right...

May 2023
||
(0)
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CMIO

Product

Looking at other systems, I would say that Millennium PowerChart performs equally with them. It...

May 2023
||
(0)
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CMIO

Operations

I would completely scrap the training program that Cerner has and instead get people who are very...

May 2023
||
(0)
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CMIO

Value

Cerner nickel-and-dimes me to death. I think we pay a lot of money for Millennium PowerChart, and we...

May 2023
||
(0)
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CMIO

Operations

We have to fight to get anything done with Cerner. We end up with a good product at the end of the...

May 2023
||
(0)
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CMIO

Relationship

Trying to find the right person at Cerner to answer questions is difficult. We use their help desk,...

May 2023
||
(0)
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CMIO

Loyalty, Relationship

My hopes for the future have gotten worse in some respects with the Oracle acquisition of Cerner....

May 2023
||
(0)
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VP/Other Executive

Operations, Product

Once I understand the flow, logic, and layout of the product and how the different pieces intersect,...

May 2023
||
(0)
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VP/Other Executive

Operations

Cerner often sends people who are unprepared and not knowledgeable about clinical workflows, and...

May 2023
||
(0)
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VP/Other Executive

Relationship

I haven't really seen much change compared to a year or two ago. I haven't seen any material changes...

May 2023
||
(0)
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VP/Other Executive

Relationship

I have had a lot of years of experience watching Oracle. Their hallmark is to overpromise and underdeliver....

May 2023
||
(0)
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Director

Product

The workable space in Millennium PowerChart is very small. There are a bunch of menus and things all...

May 2023
||
(0)
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Director

Product

Millennium PowerChart is a gigantic program that has to encompass a lot of things, so Cerner makes...

May 2023
||
(0)
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CMIO

Product

Our challenges with Millennium PowerChart come from not being on the most current version. Things...

May 2023
||
(0)
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CMIO

Product

Our clinicians experience some level of alert fatigue. However, a good part of that fatigue comes...

May 2023
||
(0)
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CMIO

Relationship, Product

We are not seeing anything new or innovative coming out of Oracle Health right now; the vendor seems...

May 2023
||
(0)
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CMIO

Relationship

The service and support we get from Oracle Health are fine; we just don't know which direction the...

May 2023
||
(0)
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CMIO

Product

The reports from the product remain ambiguous. We really don't know which report to use for certain...

May 2023
||
(0)
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Director

Loyalty

I wish we could upgrade the product because it is going to have to be upgraded to integrate with our...

May 2023
||
(0)
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Director

Relationship

Cerner does an excellent job of keeping us informed of the changes in their technology. They are...

May 2023
||
(0)
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VP/Other Executive

Product

We like Millennium PowerChart. Overall, the product is good. We have an internal team that does a...

May 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

When we had our last upgrade, we had some issues that took several months to resolve.

May 2023
||
(0)
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VP/Other Executive

Operations

We have had some good training from Cerner. Other times, we know more about the system than the...

May 2023
||
(0)
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VP/Other Executive

Relationship

Sometimes things move slower than we would like. Sometimes if we ask a question or put in a service...

May 2023
||
(0)
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Manager

Relationship, Operations

The support and engagement that we received from the vendor after our implementation were lacking....

May 2023
||
(0)
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Manager

Product

We have certain state requirements and government regulations that we are required to meet by law,...

May 2023
||
(0)
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Manager

Operations, Product

We like that Millennium PowerChart has specific places to chart things, but charting can be a little...

May 2023
||
(0)
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Manager

Product

We like the system's integration. We have the ability to integrate pretty much anything we want to...

May 2023
||
(0)
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Manager

Loyalty, Product

The product does what it needs to. Our EMR works for our providers. There are some challenges when...

May 2023
||
(0)
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CIO

Culture

It feels like now that Cerner has become Oracle Health, they are pushing hard to sell things, and...

May 2023
||
(0)
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CIO

Operations, Product

We just completed an upgrade not too long ago. Oracle Health actually did a really good job.

May 2023
||
(0)
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CIO

Relationship

There are some pockets of Cerner that do absolutely outstanding work. They get an A+, but that is...

May 2023
||
(0)
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CIO

Culture

The Oracle Health sales team is the one that frustrates me the most. They are continuously trying to...

May 2023
||
(0)
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CNIO

Culture, Loyalty

Oracle Health will come out and say that a new product is coming out that is the latest-and-greatest...

Apr 2023
||
(0)
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CNIO

Operations, Product

The ease of use depends on which end user you ask. All EHRs are pretty complicated nowadays, but...

Apr 2023
||
(0)
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CNIO

Loyalty, Relationship

Oracle Health has partnered with many other companies, for the digital space especially, and we are...

Apr 2023
||
(0)
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CNIO

Relationship

What I like about the vendor is that we have a very collaborative partnership with them, so they...

Apr 2023
||
(0)
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CNIO

Operations

When new products come out or there is new functionality, we have to go through the beta process...

Apr 2023
||
(0)
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VP/Other Executive

Culture

Cerner keeps trying to sell us bolt-ons from outside third-party vendors that Cerner contracts with,...

Apr 2023
||
(0)
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VP/Other Executive

Operations, Product

The product’s integration is very slow in terms of response times. When we had our implementation to...

Apr 2023
||
(0)
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VP/Other Executive

Product

The product is not intuitive. It is very clunky and leads to note bloat. The interoperability...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

Cerner’s executives are lovely people. They are super nice and try their best. There is just no...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

The majority of Cerner’s consultants who help us maintain Millennium PowerChart have minimal...

Apr 2023
||
(0)
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Nurse

Relationship

In terms of support, I can call our IT team, and they have specific individuals that can at least...

Apr 2023
||
(0)
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Nurse

Relationship, Product

If there is an update happening, the IT people always include up pop-ups for our screen savers to...

Apr 2023
||
(0)
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Nurse

Product

The product is rather challenging for people who are brand new to it. It takes time and work to be...

Apr 2023
||