Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Relationship
Even though we are not happy with the product, Cerner said they would do anything to fix it, and...
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Relationship
Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...
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Relationship, Operations, Product
Cerner has internal pages that tell us how to set up legacy functionalities or configure things. I...
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Operations, Value
When we implement a system, learning how to use that system should be part of the implementation...
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Relationship, Product
Cerner needs to refine their system and their approach to the system. More functionality is not...
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Operations
Cerner is being run badly. During the implementation, the vendor sent in a newer trainer to train...
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Product
The reason people like Apple and Samsung so much is that the core functionality simply works. If...
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Relationship, Operations, Product
The product works and is a powerful tool, but as soon as we upgrade it or get new people, everything...
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Operations, Product
I feel like I have a deep understanding of Cerner's system, and I am very effective when I use it....
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Value
It would be nice if there were something like a useful status dashboard to let me know about...
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Product
There are issues with CommunityWorks Financials' learning curve. Its eligibility and patient...
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Loyalty
CommunityWorks Financials' connection with another vendor's system was a very strong factor in our...
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Operations
During our implementation, we had some issues. We had conversations with some of the vendor's...
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Relationship
Oracle Health has farmed all of their application management services out overseas, and it is very...
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Loyalty, Relationship
There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...
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Loyalty
Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...
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Product
We have fixed a lot of problems with Cerner Patient Accounting.
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Relationship, Operations
Oracle Health's service and support have gotten a lot worse. They have lost a lot of talent, and I’m...
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Relationship
The support from Cerner for the product has never been good, and it has gone from bad to worse since...
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Loyalty
As long as we remain with Cerner, we will move to RevElate. They are going to decommission Cerner...
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Product
I have worked on many billing systems, and Cerner Patient Accounting is very complicated for users...
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Operations, Product
We weren’t appropriately trained in the solution, so it is difficult for us to understand whether...
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Relationship
There is not a lot of consistency with Oracle Health’s support, and there has been a lot of turnover...
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Loyalty, Operations
The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...
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Relationship, Operations
Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....
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Relationship, Value
When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....
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Relationship, Operations, Value
It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...
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Loyalty, Relationship
Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...
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Relationship
Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...
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Relationship, Product
The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...
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Product
I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...
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Relationship, Operations, Product
Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...
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Operations
Cerner needs to adjust their education and training strategies with clients. We pay a high price to...
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Operations, Product, Value
Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...
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Loyalty
From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...
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Culture, Value
Epic's model is that they build everything themselves, and everything is integrated into the revenue...
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Operations, Value
We have had great experiences with patient accounting. We had a great implementation when we went...
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Relationship, Operations
When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...
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Culture, Relationship
Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...
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Product, Value
I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...
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Operations
Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...
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Relationship
We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...
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Relationship, Operations
There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...
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Relationship, Operations
Oracle Health didn't do a very good job of making sure we were set up well for success when we went...
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Operations
Cerner did a terrible job with their outsourcing before we went live with the system. During our...
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Relationship
Oracle Health has changed their service model. When they had a different model, we had a liaison who...
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Relationship
We have had issues with the vendor's third-party integration partners, and those issues have taken...
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Value
We worked with Oracle Health on several reports and dashboards that we felt they should have had out...
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Loyalty
Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...
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Loyalty, Relationship, Value
We are definitely loyal to Oracle Health. We want to understand the road map better because we have...
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Operations
The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...
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Relationship
Oracle Health is a little rigid about closing service requests and starting over if we don't respond...
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Culture, Relationship
I don't know of anything specific where Oracle Health said they were going to do something and...
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Value
Everything Oracle Health does costs too much. We have other applications throughout the facility...
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Relationship
We have regular calls with our customer service representative at Oracle Health. They basically...
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Product
Oracle Health has introduced a more organized flow to the system. We have had to define what the...
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Relationship
Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...
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Operations, Value
Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...
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Product
There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...
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Operations
It would be great if Cerner could walk us through tutorials for simple things, such as how to...
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Product
We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...
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Relationship, Operations, Product
When Cerner does updates within their system, that usually messes stuff up for us. We have to report...
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Relationship
For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...
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Relationship
Cerner has some things that will be simple fixes for us. But if they say that something is a global...
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Product
Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....
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Operations
Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...
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Product
Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...
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Relationship, Product
Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...
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Culture
Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...
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Relationship, Product
The product is an oldie and a goodie. I haven't had any issues with Cerner. Anytime I have needed...
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Product
I often have to use certain buttons to get into screens and do things. I know how to utilize a lot...
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Culture
We would buy the product again unless something better came along. After Oracle Health purchased...
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Operations
The product is great for people who can live with Cerner's predefined set of processing rules. But...
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Relationship
One of our big pain points with Cerner is the general support from the company. Since we can't...
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Value
With Oracle Health, nothing is cheap. Everything costs a lot of money. Even a simple interface costs...
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Loyalty, Relationship, Product
My biggest wish is for Oracle Health to figure out a way to let health systems manage their own...
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Operations, Product
Oracle Health needs to figure out a way to make the product more intuitive and easier to navigate....
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Relationship
Cerner doesn’t do well at letting us know about problems in advance. Sometimes they send out a...
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Product
We struggle to make the system's DNFB report accurate.
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Relationship
We have had a ticket open with the vendor for years. There has been a lot of back and forth on that....
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Relationship, Product
We have had massive issues with connecting to other sites. Even our own clinics and other partners...
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Operations
The vendor's customer service is extremely poor right now. That is very frustrating. There aren't a...
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Product
We haven't seen a lot of new features come from Oracle Health. We can add FHIR API and third-party...
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Loyalty, Relationship
Overall, I would recommend Oracle Health because of the longevity of our relationship, the vendor's...
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Product, Value
From CommunityWorks Financials, we have seen much cleaner claims rates, a reduction in A/R days, and...
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Value
The vendor charges for every little thing. They are not going to do anything for free. Oracle Health...
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Operations
The vendor offers some classes. They hold webinars that our financial people attend pretty...
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Product
If we use Cerner's EHR, Multiview's product is the financial product that people have to go with to...
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Relationship
Oracle Health calls us. We have regularly scheduled calls with them, and they have someone who...
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Relationship
Staffing issues have always been a problem for Cerner. There has always been a lot of movement and...
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Operations, Product, Value
The variance workflow in the system is awful. Despite our efforts to optimize and improve things, we...
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Loyalty, Relationship
I have not really seen Oracle Health engage with customers. That has been a longstanding problem. We...
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Relationship
There continues to be a lot of restructuring at the main office and a big exodus. Because of our...
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Loyalty, Relationship
Oracle Health is letting way too many people go. They are losing talent. Those individuals are going...
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Value
The solution doesn't cover everything from soup to nuts. The product has gaping holes, and we need...
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Operations
We went live with another practice, and we offered training to that practice, but the practice...
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Loyalty
Oracle Health should clean up some of the workflows and outstanding service requests. We are working...
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Value
When the product was owned by Cerner, they avoided charging for unexpected costs. Now that the...
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Relationship
I would like to see long-term support from Oracle Health. Our client coordinator is great, but we...
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Relationship
Oracle Health is slow in staffing. They have laid off folks with the greatest knowledge and skill...
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Product
Cerner Patient Accounting is an awful product. It should never have seen the light of day. There are...
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Loyalty, Product
We have worked to stabilize Cerner Patient Accounting and bring most of what we can out of it. The...
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Value
We have to constantly be on top of the vendor to ensure that they are avoiding charging for every...
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Product
We made an upgrade to the business application itself and were pleased from that standpoint. New...
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Relationship
Oracle Health is relatively forward thinking when it comes to developing new technology. They had...
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Value
Oracle Health doesn't avoid charging us for every little thing. We are in a shared domain. Any...
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Relationship
Oracle Health's support is lacking. I would like to have quicker response times and updates...
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Loyalty
Cerner was just purchased by Oracle Health, and Oracle Health is a technology company. I think some...
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Operations, Operations, Product, Product
Whatever the vendor used to write the program was not very efficient because the program is very...
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Loyalty, Loyalty, Relationship, Relationship
Oracle Health stays engaged with the customer; they just don't fix anything. There is a lot of...
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Loyalty, Loyalty
Cerner Patient Accounting is not an integrated system. It is a collection of purchased bolt-ons....
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Relationship, Relationship
Oracle Health tries pretty hard with their phone support.
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Relationship, Relationship
Oracle Health is concerned about their quarterly returns. They want to make money. I think that...
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Product, Product
The system is extremely based on manual processes and queues. It was designed in a way where if...
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Loyalty, Loyalty
We decided to go with Cerner's clinically driven revenue cycle system, which is integrated with...
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Relationship, Operations
There is a lack of communication about what is coming down the pike from the vendor. Cerner doesn't...
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Operations
I have had to ask the vendor for additional training for new mandates and state requirements. Cerner...
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Relationship, Operations
There isn't great knowledge transfer when the vendor brings in new people to troubleshoot our...
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Culture, Relationship
For us, not much has changed with Cerner. We are still very frustrated with them. We don't receive a...
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Culture, Product
I would buy the solution again, but only because there aren't a lot of options for facilities of our...
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Relationship
Now that Cerner has been bought out by Oracle Health, it would be beneficial if they could do some...
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Culture
We are waiting for a quote to optimize all of Cerner's solutions. When it comes to money in Cerner's...
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Product
On the hospital side, our people on the floor have to do a lot of manual entry. They have to...
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Relationship
We do have an executive account representative at Oracle Health who we have engaged with on several...
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Relationship, Product
I would say that we have had consistent performance since our go-live a few years ago. There have...
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Product
I would like to see Oracle Health automate the treatment authorization process. I am using another...
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Relationship
We would like to see Oracle Health address their turnaround times for service requests. I submit a...
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Loyalty
Oracle Health has two scheduling platforms. They have one for the acute hospital side and one for...
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Relationship
The vendor tells us that they are trying to hire more support staff. Honestly, we don't feel like we...
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Relationship, Product, Value
When something isn't working, it is frustrating how long it takes to get it fixed. There are days...
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Product
The reporting tools are good. We are struggling a bit because the person who did most of our...
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Relationship
The support is outsourced. The language barrier is one thing, but the timing of responses is...
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Culture, Operations
The most frustrating thing is how long it takes after we sign a contract before we can be slotted...
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Relationship
The vendor absolutely keeps all promises, but they definitely don’t keep development timelines or...
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Culture
In the sales process, there is a mantra that says to never say no. But maybe the final solution...
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Relationship, Product
The best part about Cerner’s technology is the vendor's ability to keep up with regulatory changes....
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Relationship
I have access to all the Cerner executives I need, but I have none of the leverage I need.
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Operations, Product
Oracle Health's upgrades have a lot of issues. We would love the upgrades to be a little more stable...
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Product
We are able to understand the system, maneuver in the system, and customize how we want claims to...
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Relationship
I struggle with the fact that Cerner closes our service requests a lot. Cerner can take forever to...
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Operations, Product
We have had to take a lot of upgrades from Cerner. When we took upgrades before, everything would...
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Product
My biggest pain point is that when insurance benefit orders are completed, the system generates a...
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Loyalty
We didn't want to go through another system conversion. We were considering between Cerner and...
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Product
I like Cerner Patient Accounting better than the system we had before. I like the way Cerner’s...
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Product
It would be really nice if the vendor would build some functionality around remittance posting. We...
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Value
In terms of getting our money's worth, we have a lot of money to recoup from the product.
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Relationship, Operations
Our biggest concern lately has been the ongoing support. It has never been good since our initial...
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Product, Value
Our A/R is in really good shape, and I am sure that is partly due to Community Works Financials but...
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Operations, Product, Value
We struggled when we did our financials in-house. We ended up outsourcing our coding and billing to...
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Relationship
Sometimes we have issues with things flowing from Cerner to a third-party financial company. Cerner...
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Relationship
Cerner’s support team takes a little bit longer to get back to us on different support cases.
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Product
The Cerner solution works well. The cues are pretty straightforward, and it is easy to find...
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Culture, Relationship
Cerner charges for everything they can. We have an account representative from Cerner who tries very...
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Culture
We have had some demos where Cerner says the functionality will work, and then we get into the...
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Loyalty, Product
The Cerner patient accounting solution will not integrate with our other solution, and getting data...
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Product
The Cerner tools that we have to use are frustrating. They could use some improvement. We can go to...
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Relationship
Sometimes we can get a good web support person at Cerner. But it is a gamble, and we have problems...
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Relationship
When we log service requests, the support is hit or miss. Either we get someone that is really good...
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Value
If someone were looking at getting this product, I would tell them to look at the Soarian system...
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Relationship, Operations, Product
To be successful, we focus on understanding how the system works and using our own internal...
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Product
The product is not meeting our needs, and we have seen no improvement in the system probably since...
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Product, Value
CommunityWorks Financials isn’t meeting expectations for basic things. When an insurance company...
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Loyalty, Product
We are not allowed to be as effective as we could be with integration. With the CommunityWorks...
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Relationship
If we have issues and the support team is not answering us, then we move the issues to Cerner’s...
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Loyalty
CommunityWorks Financials is not as robust as we would like for it to be. It is not as robust as the...
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Operations
Our biggest issue with CommunityWorks Financials is getting resources to optimize the revenue cycle....
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Loyalty
Cerner has sold to Oracle. There is one big company after another. I am confident that Oracle will...
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Culture, Product
Compared to a different product I have used, CommunityWorks Financials is like a Volkswagen, and the...
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Product
The technology development from Cerner has been pretty static, but that may be because of the way...
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Product
One strong point of the program is the work items. When we have a problem, we can set up work items...
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Product
The system’s weakest point is the statements. They are horrible. They are confusing to the patients,...
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Relationship, Product
Cerner's support has been slow, and the product enhancements have not come as promised. The product...
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Relationship
It has been a challenge getting anything done because we have to make sure our Cerner team...
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Operations
Cerner could improve their implementation process because it has been rocky. We have found a lot of...
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Relationship, Product
Cerner has done well from a patient accounting standpoint because they have been trying to modernize...
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Relationship
Cerner could do a better job, but I don’t have a specific laundry list of things I would like to see...
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Value
The CommunityWorks model has proven to be affordable, and while it is the most affordable solution...
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Relationship, Product
The relationship between our chargemaster, the patient accounting module, and orders is really...
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Operations
At the go-live, we were promised functionalities that we weren't given access to or couldn't...
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Product
Cerner's system hasn’t been the worst, but it also hasn’t been the best. A lot of functionalities...
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Product
Within the patient accounting module, we can absolutely see everything that we need to see about a...
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Loyalty, Relationship
Our executives for patient accounting absolutely hate Cerner, and they are hopeful that when we move...
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Operations
Cerner’s model is that when we are implementing a new product, they come in and do the...
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Loyalty, Product
What we are seeing is that Cerner’s development is very slow. In fact, now it is nonexistent. We...
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Relationship
Cerner did not listen, and that has caused us a great deal of pain. They would come up with...
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