Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Oracle Health's support has very low ratings right now. As soon as Oracle took over, they tried to...
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Value
Oracle Health charges us for everything. Unless something is a federal regulation, we will have to...
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Value
CommunityWorks Financials works as promoted. It drives tangible outcomes compared to what we had...
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Relationship
I have zero involvement with the vendor's CommunityWorks Financials people. They don't really talk...
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Relationship
Oracle Health has some excellent people, and some of their departments are good. Their financial...
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Loyalty, Relationship, Product, Value
I think there are better solutions for our organization's size out there now, so I wouldn't buy...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Product
It can be difficult to easily schedule more than one scheduled date for the patients in Cerner...
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Loyalty, Product
Revenue cycle is important, and AI and automation tools are important, so Oracle Health is coming...
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Relationship
We have a really great account executive at Oracle Health, but there is only so much they can do...
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Loyalty
We are moving off of Cerner Patient Accounting because the features and functions in their new...
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Product
One strength of Cerner Patient Accounting is that the tool is well integrated, and we have a pretty...
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Loyalty
There is a lot of functionality that is coming to us with Oracle Health Patient Administration, but...
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Loyalty
We do a lot of trauma work and deal with a very expensive inventory, and the materials tool set in...
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Loyalty, Relationship
There are a lot of issues when there are upgrades to CommunityWorks Financials. I don’t know whether...
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Product, Value
Because we are on CommunityWorks Financials, we can’t tailor it to exactly what we need, but that is...
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Culture, Product, Value
Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...
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Operations, Value
Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...
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Loyalty, Product
Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...
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Relationship
Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...
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Loyalty
We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...
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Product
Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...
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Operations, Product
A lot of our end users have a difficult time managing the interface for Cerner Patient Accounting....
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Loyalty
Cerner Patient Accounting has to be part of our long-term plans, but we don't know where Oracle...
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Relationship, Operations
Oracle Health has done several restructurings and lost talent, and getting the right people on the...
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Product, Value
Cerner Patient Accounting has been very limiting. A lot of the development work for the system has...
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Loyalty
I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...
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Loyalty, Relationship
We would like to see Oracle Health as a long-term partner. Our health system is looking at another...
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Operations, Product
The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....
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Loyalty, Operations
Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...
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Value
Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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Product
Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...
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Product
There is something on the registration screen that is crazy, and it shouldn't be that way. My...
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Culture, Value
The only reason the vendor doesn't charge us for some things is that we raised such a stink about...
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Relationship
The support people take a little too long to respond to service requests. When we do get the...
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Relationship
Oracle Health has put a crew together. They help us with the changes that they are making to the...
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Relationship
We have an account representative who works very hard for us, but Oracle Health seems to make things...
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Relationship, Value
Oracle Health charges for everything. In the past when they were Cerner, our account representative...
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Loyalty, Operations
I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...
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Loyalty, Relationship
Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...
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Relationship, Value
We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...
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Relationship
I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...
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Value
Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...
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Operations
We have sent people for different types of training with Oracle Health, and that has gone well. But...
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Relationship
We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....
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Product
I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...
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Product
If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...
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Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Loyalty
It would be helpful if Oracle Health were to keep some of their promises about things that are...
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Culture, Operations, Product
Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...
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Product
Oracle Health is doing really well with integrations and interoperability.
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