Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Loyalty
It would be helpful if Oracle Health were to keep some of their promises about things that are...
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Culture, Operations, Product
Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...
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Product
Oracle Health is doing really well with integrations and interoperability.
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Relationship, Product
There have been some issues with the changes the vendor has made since Oracle took over. A lot of...
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Relationship
I don't know how good Oracle Health's support is because our IT department submits that information...
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Product
I like that Oracle Health is identifying revenue cycles and making improvements to the system's...
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Relationship
Oracle Health does a good job when it comes to being proactive. They were really proactive about...
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Relationship, Operations, Value
When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...
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Relationship
I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...
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Value
We don't really have anything within the product that has the DA2 reporting. The reporting fees in...
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Operations
Oracle Health is really great for the clinical side of things, but we were still working on our...
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Relationship, Value
Oracle Health doesn't really have customer service, so we can't really get help. When we do get...
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Loyalty, Value
We are looking to change vendors for our bad debt collection agency. We thought we could just change...
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Relationship
My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...
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Value
The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...
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Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty
The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...
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Relationship
We have moved more toward using a third party for service because the vendor has lost a lot of their...
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Product, Value
If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...
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Relationship
We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...
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Product
The system is very functional. There are a lot of features in it that are great if we are looking...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Operations
The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...
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Operations, Product
The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...
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Relationship
Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...
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Operations
Cerner hired external consultants to do our implementation, and that led to a lot of pain because...
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Loyalty
We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...
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Product
The system limited our customization options. We can never trust the data that we pull from the...
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Value
I have used the system for many years now. It is easier for us to navigate the system at this point...
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Product
We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...
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Relationship, Product
Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...
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Relationship
We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...
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Relationship
Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...
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Product
I have been here for a long time, and I haven't seen things get substantially better. Things are...
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Relationship
The web support is there if we have time to dig into it. The service team is not proactive.
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Value
If I were talking to a peer who was thinking about going with the product, I would tell them to...
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Loyalty, Value
In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...
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Value
Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....
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Operations
There was a lot of work involved in implementing the product, and sometimes, we felt like we were...
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Relationship
Over the past couple of years, the vendor seems to have outsourced a lot of their support to...
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Loyalty, Relationship
I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...
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Operations
The build for the product was rushed. Also, the training wasn't adequate on the financial side....
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Operations, Product
We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...
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Culture, Relationship
Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....
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Value
Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...
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Relationship, Operations
From a support standpoint, when we work with customizations, we often feel like we are on our own....
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Relationship, Product, Value
A lot of the things that should work out of the box require a little more customization or in-house...
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Relationship
We receive some proactive notifications from Oracle Health when things fail, and the vendor does...
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Loyalty, Product
Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...
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Loyalty, Relationship
Our revenue cycle is not quite clinically driven because our charges are still coming in different...
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Loyalty
I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...
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Operations, Product
Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...
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Culture, Product
We have had some frustrations with the vendor when it comes to financials. We asked for access to...
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Loyalty, Operations
The vendor's training has been there, but we are frustrated with the way the system works. Once...
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Loyalty, Relationship
Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...
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Loyalty, Relationship
The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...
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Relationship
Cerner solutions are very click happy and require many custom reports as standard reports are not...
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Product
We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...
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Relationship
Sometimes when our staff is asking the support team for something, they don't seem to understand...
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Loyalty, Relationship
The vendor is working to improve several areas. We recently got a new account representative who is...
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Value
If we need something added for regulatory reasons, it definitely ends up costing us.
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Relationship
One of the biggest issues we run into is communication because Oracle Health has several employees...
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Relationship
When we go up the chain with Oracle Health’s support team, our issues usually get fixed.
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Product
Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...
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Relationship, Product
Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...
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Relationship
I would like to see Oracle Health improve their customer service. When I need some help from Oracle...
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Product
Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...
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Relationship, Value
If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...
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Relationship, Operations
Every time we have an update with Cerner Patient Accounting, there is some manager who complains...
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Product
Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...
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