Cerner Patient Accounting/CommunityWorks Financials Commentary
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User Commentary

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Analyst/Coordinator

Loyalty

It would be helpful if Oracle Health were to keep some of their promises about things that are...

Jun 2024
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Analyst/Coordinator

Culture, Operations, Product

Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...

Jun 2024
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Analyst/Coordinator

Product

Oracle Health is doing really well with integrations and interoperability.

Jun 2024
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Manager

Relationship, Product

There have been some issues with the changes the vendor has made since Oracle took over. A lot of...

May 2024
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Manager

Relationship

I don't know how good Oracle Health's support is because our IT department submits that information...

May 2024
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Manager

Product

I like that Oracle Health is identifying revenue cycles and making improvements to the system's...

May 2024
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Manager

Relationship

Oracle Health does a good job when it comes to being proactive. They were really proactive about...

May 2024
||
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Manager

Relationship, Operations, Value

When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...

May 2024
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Manager

Relationship

I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...

May 2024
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Director

Value

We don't really have anything within the product that has the DA2 reporting. The reporting fees in...

Apr 2024
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Director

Operations

Oracle Health is really great for the clinical side of things, but we were still working on our...

Apr 2024
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Director

Relationship, Value

Oracle Health doesn't really have customer service, so we can't really get help. When we do get...

Apr 2024
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Director

Loyalty, Value

We are looking to change vendors for our bad debt collection agency. We thought we could just change...

Apr 2024
||
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Director

Relationship

My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...

Apr 2024
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Director

Value

The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...

Apr 2024
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VP/Other Executive

Operations

Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...

Mar 2024
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VP/Other Executive

Relationship, Product

There has been a natural evolution of the community that is stuck using the system. We are all...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Cerner has gotten a little better. During my first experience with the system, the vendor didn't...

Mar 2024
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VP/Other Executive

Loyalty

The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...

Mar 2024
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VP/Other Executive

Relationship

We have moved more toward using a third party for service because the vendor has lost a lot of their...

Mar 2024
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VP/Other Executive

Product, Value

If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...

Mar 2024
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Director

Relationship

We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...

Mar 2024
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Director

Product

The system is very functional. There are a lot of features in it that are great if we are looking...

Mar 2024
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VP/Other Executive

Loyalty, Value

I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...

Mar 2024
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COO

Operations

The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...

Feb 2024
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COO

Operations, Product

The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...

Feb 2024
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COO

Relationship

Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...

Feb 2024
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COO

Operations

Cerner hired external consultants to do our implementation, and that led to a lot of pain because...

Feb 2024
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Director

Loyalty

We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...

Feb 2024
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Director

Product

The system limited our customization options. We can never trust the data that we pull from the...

Feb 2024
||
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Director

Value

I have used the system for many years now. It is easier for us to navigate the system at this point...

Feb 2024
||
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Director

Product

We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...

Feb 2024
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Director

Relationship, Product

Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...

Feb 2024
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Director

Relationship

We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...

Feb 2024
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Director

Relationship

Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...

Feb 2024
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Director

Product

I have been here for a long time, and I haven't seen things get substantially better. Things are...

Feb 2024
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Director

Relationship

The web support is there if we have time to dig into it. The service team is not proactive.

Feb 2024
||
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Director

Value

If I were talking to a peer who was thinking about going with the product, I would tell them to...

Feb 2024
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Director

Loyalty, Value

In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...

Jan 2024
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Director

Value

Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....

Jan 2024
||
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Director

Operations

There was a lot of work involved in implementing the product, and sometimes, we felt like we were...

Jan 2024
||
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Director

Relationship

Over the past couple of years, the vendor seems to have outsourced a lot of their support to...

Jan 2024
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CFO

Loyalty, Relationship

I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...

Jan 2024
||
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CFO

Operations

The build for the product was rushed. Also, the training wasn't adequate on the financial side....

Jan 2024
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CFO

Operations, Product

We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...

Jan 2024
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CFO

Culture, Relationship

Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....

Jan 2024
||
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CFO

Value

Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...

Jan 2024
||
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VP/Other Executive

Relationship, Operations

From a support standpoint, when we work with customizations, we often feel like we are on our own....

Jan 2024
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VP/Other Executive

Relationship, Product, Value

A lot of the things that should work out of the box require a little more customization or in-house...

Jan 2024
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VP/Other Executive

Relationship

We receive some proactive notifications from Oracle Health when things fail, and the vendor does...

Jan 2024
||
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Director

Loyalty, Product

Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...

Jan 2024
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Director

Loyalty, Relationship

Our revenue cycle is not quite clinically driven because our charges are still coming in different...

Jan 2024
||
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Director

Loyalty

I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...

Jan 2024
||
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Manager

Operations, Product

Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...

Jan 2024
||
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CEO/President

Culture, Product

We have had some frustrations with the vendor when it comes to financials. We asked for access to...

Jan 2024
||
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CEO/President

Loyalty, Operations

The vendor's training has been there, but we are frustrated with the way the system works. Once...

Jan 2024
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CEO/President

Loyalty, Relationship

Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...

Jan 2024
||
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CEO/President

Loyalty, Relationship

The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...

Jan 2024
||
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Manager

Relationship

Cerner solutions are very click happy and require many custom reports as standard reports are not...

Jan 2024
||
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Manager

Product

We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...

Dec 2023
||
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Manager

Relationship

Sometimes when our staff is asking the support team for something, they don't seem to understand...

Dec 2023
||
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Manager

Loyalty, Relationship

The vendor is working to improve several areas. We recently got a new account representative who is...

Dec 2023
||
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Manager

Value

If we need something added for regulatory reasons, it definitely ends up costing us.

Dec 2023
||
(0)
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Director

Relationship

One of the biggest issues we run into is communication because Oracle Health has several employees...

Dec 2023
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Director

Relationship

When we go up the chain with Oracle Health’s support team, our issues usually get fixed.

Dec 2023
||
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Director

Product

Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...

Dec 2023
||
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Director

Relationship, Product

Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...

Dec 2023
||
(0)
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Manager

Relationship

I would like to see Oracle Health improve their customer service. When I need some help from Oracle...

Dec 2023
||
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Manager

Product

Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...

Dec 2023
||
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Manager

Relationship, Value

If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...

Dec 2023
||
(0)
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Manager

Relationship, Operations

Every time we have an update with Cerner Patient Accounting, there is some manager who complains...

Dec 2023
||
(0)
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Manager

Product

Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...

Dec 2023
||
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VP/Other Executive

Operations, Product

We have done a few implementations over the last few years, and the subject matter experts have...

Dec 2023
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VP/Other Executive

Relationship, Product

We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...

Dec 2023
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VP/Other Executive

Operations, Product

We have optimized as much as we have been able to with the system, but our go-live was pretty rough....

Dec 2023
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Director

Relationship, Operations

People have to implement with somebody else besides Cerner. That is the biggest thing I would tell...

Dec 2023
||
(0)
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Director

Relationship

Things have actually gotten worse for us since Oracle Health acquired Cerner in all aspects. It just...

Dec 2023
||
(0)
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Director

Product

From a product standpoint, Cerner Patient Accounting needs many more products integrated within it....

Dec 2023
||
(0)
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Director

Operations, Product

For Cerner Patient Accounting, our experience has probably been different than in a lot of places....

Dec 2023
||
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Director

Loyalty

We have a different practice management system and a different EMR on one side of our organization....

Dec 2023
||
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Director

Loyalty, Product, Value

If we were with Cerner's Millennium product, I would buy Cerner Patient Accounting again because...

Dec 2023
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Director

Relationship, Product

There are things Cerner Patient Accounting doesn't do that we have to outsource. And I haven't seen...

Dec 2023
||
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CFO

Relationship

Even though we are not happy with the product, Cerner said they would do anything to fix it, and...

Dec 2023
||
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CFO

Relationship

Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...

Dec 2023
||
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Manager

Relationship, Operations, Product

Cerner has internal pages that tell us how to set up legacy functionalities or configure things. I...

Nov 2023
||
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Manager

Operations, Value

When we implement a system, learning how to use that system should be part of the implementation...

Nov 2023
||
(0)
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Manager

Relationship, Product

Cerner needs to refine their system and their approach to the system. More functionality is not...

Nov 2023
||
(0)
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Manager

Operations

Cerner is being run badly. During the implementation, the vendor sent in a newer trainer to train...

Nov 2023
||
(0)
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Manager

Product

The reason people like Apple and Samsung so much is that the core functionality simply works. If...

Nov 2023
||
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Manager

Relationship, Operations, Product

The product works and is a powerful tool, but as soon as we upgrade it or get new people, everything...

Nov 2023
||
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Manager

Operations, Product

I feel like I have a deep understanding of Cerner's system, and I am very effective when I use it....

Nov 2023
||
(0)
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Manager

Value

It would be nice if there were something like a useful status dashboard to let me know about...

Nov 2023
||
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Analyst/Coordinator

Product

There are issues with CommunityWorks Financials' learning curve. Its eligibility and patient...

Nov 2023
||
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Analyst/Coordinator

Loyalty

CommunityWorks Financials' connection with another vendor's system was a very strong factor in our...

Nov 2023
||
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Analyst/Coordinator

Operations

During our implementation, we had some issues. We had conversations with some of the vendor's...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Oracle Health has farmed all of their application management services out overseas, and it is very...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...

Nov 2023
||
(0)
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CIO

Loyalty

Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...

Nov 2023
||
(0)
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CIO

Product

We have fixed a lot of problems with Cerner Patient Accounting.

Nov 2023
||
(0)
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CIO

Relationship, Operations

Oracle Health's service and support have gotten a lot worse. They have lost a lot of talent, and I’m...

Nov 2023
||
(0)
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Manager

Relationship

The support from Cerner for the product has never been good, and it has gone from bad to worse since...

Nov 2023
||
(0)
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Manager

Loyalty

As long as we remain with Cerner, we will move to RevElate. They are going to decommission Cerner...

Nov 2023
||
(0)
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Manager

Product

I have worked on many billing systems, and Cerner Patient Accounting is very complicated for users...

Nov 2023
||
(0)
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CEO/President

Operations, Product

We weren’t appropriately trained in the solution, so it is difficult for us to understand whether...

Nov 2023
||
(0)
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CEO/President

Relationship

There is not a lot of consistency with Oracle Health’s support, and there has been a lot of turnover...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Operations

The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....

Nov 2023
||
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VP/Other Executive

Relationship, Value

When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Value

It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...

Nov 2023
||
(0)
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Manager

Relationship

Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...

Nov 2023
||
(0)
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Manager

Relationship, Product

The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...

Nov 2023
||
(0)
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Manager

Product

I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...

Nov 2023
||
(0)
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Manager

Operations

Cerner needs to adjust their education and training strategies with clients. We pay a high price to...

Nov 2023
||
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Manager

Operations, Product, Value

Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...

Nov 2023
||
(0)
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CIO

Loyalty

From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...

Nov 2023
||
(0)
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CIO

Culture, Value

Epic's model is that they build everything themselves, and everything is integrated into the revenue...

Nov 2023
||
(0)
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Director

Operations, Value

We have had great experiences with patient accounting. We had a great implementation when we went...

Oct 2023
||
(0)
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Director

Relationship, Operations

When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...

Oct 2023
||
(0)
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Director

Culture, Relationship

Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...

Oct 2023
||
(0)
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Director

Product, Value

I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...

Oct 2023
||
(0)
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COO

Operations

Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...

Oct 2023
||
(0)
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COO

Relationship

We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...

Oct 2023
||
(0)
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COO

Relationship, Operations

There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...

Oct 2023
||
(0)
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CIO

Relationship, Operations

Oracle Health didn't do a very good job of making sure we were set up well for success when we went...

Oct 2023
||
(0)
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CIO

Operations

Cerner did a terrible job with their outsourcing before we went live with the system. During our...

Oct 2023
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CIO

Relationship

Oracle Health has changed their service model. When they had a different model, we had a liaison who...

Oct 2023
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CIO

Relationship

We have had issues with the vendor's third-party integration partners, and those issues have taken...

Oct 2023
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CIO

Value

We worked with Oracle Health on several reports and dashboards that we felt they should have had out...

Oct 2023
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CIO

Loyalty

Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...

Oct 2023
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CIO

Loyalty, Relationship, Value

We are definitely loyal to Oracle Health. We want to understand the road map better because we have...

Oct 2023
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CFO

Operations

The biggest thing is that setting the system up takes forever, but once we finally get it set up, it...

Oct 2023
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CFO

Relationship

Oracle Health is a little rigid about closing service requests and starting over if we don't respond...

Oct 2023
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CFO

Culture, Relationship

I don't know of anything specific where Oracle Health said they were going to do something and...

Oct 2023
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CFO

Value

Everything Oracle Health does costs too much. We have other applications throughout the facility...

Oct 2023
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CFO

Relationship

We have regular calls with our customer service representative at Oracle Health. They basically...

Oct 2023
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CFO

Product

Oracle Health has introduced a more organized flow to the system. We have had to define what the...

Oct 2023
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Director

Relationship

Oracle Health leaves tickets open for a very long time. We have had to get their higher-up team in...

Oct 2023
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Director

Operations, Value

Oracle Health offers no training without a charge. They have a Cerner wiki website where we can go...

Oct 2023
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Director

Product

There are little things in Cerner Patient Accounting that cause constant headaches for us; that is...

Oct 2023
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Director

Operations

It would be great if Cerner could walk us through tutorials for simple things, such as how to...

Oct 2023
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Director

Product

We have to pay for Cerner interfaces to be built for any other vendors' pieces that we want to work...

Oct 2023
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Director

Relationship, Operations, Product

When Cerner does updates within their system, that usually messes stuff up for us. We have to report...

Oct 2023
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Director

Relationship

For Cerner’s customer support, there is a list of things we are allowed to call about. Otherwise, we...

Oct 2023
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Director

Relationship

Cerner has some things that will be simple fixes for us. But if they say that something is a global...

Oct 2023
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Director

Product

Cerner Patient Accounting's revenue cycle app generates a new claim number for every claim we have....

Oct 2023
||
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Director

Operations

Our go-live was mostly virtual, and the vendor had many issues with the go-live. There were errors...

Oct 2023
||
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Director

Product

Cerner’s reporting is terrible. The end-user functionality is difficult and not user friendly. We...

Oct 2023
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Director

Relationship, Product

Cerner isn’t keeping their promises when it comes to the validity of the data or the reporting. It...

Oct 2023
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Director

Culture

Cerner is good at billing us and hoping that we haven't read what is in our contract. I couldn't...

Oct 2023
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Analyst/Coordinator

Relationship, Product

The product is an oldie and a goodie. I haven't had any issues with Cerner. Anytime I have needed...

Jun 2023
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Analyst/Coordinator

Product

I often have to use certain buttons to get into screens and do things. I know how to utilize a lot...

Jun 2023
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Director

Culture

We would buy the product again unless something better came along. After Oracle Health purchased...

Jun 2023
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Director

Operations

The product is great for people who can live with Cerner's predefined set of processing rules. But...

Jun 2023
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