Cerner Patient Accounting/CommunityWorks Financials Commentary
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Coray Tate
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User Commentary

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COO

Product

It can be difficult to easily schedule more than one scheduled date for the patients in Cerner...

May 2025
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COO

Loyalty, Product

Revenue cycle is important, and AI and automation tools are important, so Oracle Health is coming...

May 2025
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COO

Relationship

We have a really great account executive at Oracle Health, but there is only so much they can do...

May 2025
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COO

Loyalty

We are moving off of Cerner Patient Accounting because the features and functions in their new...

May 2025
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COO

Product

One strength of Cerner Patient Accounting is that the tool is well integrated, and we have a pretty...

May 2025
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COO

Loyalty

There is a lot of functionality that is coming to us with Oracle Health Patient Administration, but...

May 2025
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COO

Loyalty

We do a lot of trauma work and deal with a very expensive inventory, and the materials tool set in...

May 2025
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Manager

Loyalty, Relationship

There are a lot of issues when there are upgrades to CommunityWorks Financials. I don’t know whether...

May 2025
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Manager

Product, Value

Because we are on CommunityWorks Financials, we can’t tailor it to exactly what we need, but that is...

May 2025
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VP/Other Executive

Culture, Product, Value

Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...

Apr 2025
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VP/Other Executive

Operations, Value

Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...

Apr 2025
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VP/Other Executive

Loyalty, Product

Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...

Apr 2025
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VP/Other Executive

Relationship

Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...

Apr 2025
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Director

Loyalty

We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...

Mar 2025
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Director

Product

Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...

Mar 2025
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CIO

Operations, Product

A lot of our end users have a difficult time managing the interface for Cerner Patient Accounting....

Mar 2025
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CIO

Loyalty

Cerner Patient Accounting has to be part of our long-term plans, but we don't know where Oracle...

Mar 2025
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CIO

Relationship, Operations

Oracle Health has done several restructurings and lost talent, and getting the right people on the...

Mar 2025
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CIO

Product, Value

Cerner Patient Accounting has been very limiting. A lot of the development work for the system has...

Mar 2025
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CFO

Loyalty

I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...

Mar 2025
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CFO

Loyalty, Relationship

We would like to see Oracle Health as a long-term partner. Our health system is looking at another...

Mar 2025
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CFO

Operations, Product

The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....

Mar 2025
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CIO

Loyalty, Operations

Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...

Feb 2025
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CIO

Value

Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...

Feb 2025
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CFO

Relationship, Value

It seems like the system breaks on its own a lot. We will have gone many months filing a certain...

Feb 2025
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CFO

Relationship, Product

The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....

Feb 2025
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CFO

Operations

The implementation was obviously a very big project, so it took more than a year. When we launched,...

Feb 2025
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Manager

Product

I always like things to be efficient, so there is an opportunity for improvement that is not a big...

Jan 2025
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Manager

Product

Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...

Jan 2025
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Manager

Relationship

I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...

Jan 2025
||
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Manager

Product

I don't think the system handles large amounts of data very well. We have a lot of visits,...

Jan 2025
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Manager

Relationship, Product

We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...

Jan 2025
||
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Manager

Value

There is a fee anytime there is a review to be done to see whether we are doing things in the most...

Jan 2025
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Manager

Product

A strength of the product is that we can see all the information we need to see. The product is...

Jan 2025
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Director

Product

Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...

Jan 2025
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Director

Product

There is something on the registration screen that is crazy, and it shouldn't be that way. My...

Jan 2025
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Director

Culture, Value

The only reason the vendor doesn't charge us for some things is that we raised such a stink about...

Jan 2025
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Director

Relationship

The support people take a little too long to respond to service requests. When we do get the...

Jan 2025
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Director

Relationship

Oracle Health has put a crew together. They help us with the changes that they are making to the...

Jan 2025
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Manager

Relationship

We have an account representative who works very hard for us, but Oracle Health seems to make things...

Jan 2025
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Manager

Relationship, Value

Oracle Health charges for everything. In the past when they were Cerner, our account representative...

Jan 2025
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Manager

Loyalty, Operations

I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...

Jan 2025
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Manager

Loyalty, Relationship

Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...

Jan 2025
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Manager

Relationship, Value

We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...

Jan 2025
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Manager

Relationship

I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...

Jan 2025
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Manager

Value

Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...

Jan 2025
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Manager

Operations

We have sent people for different types of training with Oracle Health, and that has gone well. But...

Jan 2025
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Manager

Relationship

We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....

Jan 2025
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Manager

Product

I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...

Jan 2025
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Manager

Product

If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...

Jan 2025
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Director

Value

Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...

Dec 2024
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Director

Operations, Product

Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...

Dec 2024
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Director

Culture, Value

Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...

Dec 2024
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Director

Product

I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...

Dec 2024
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Director

Product

In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...

Dec 2024
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Director

Product, Value

On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...

Dec 2024
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Manager

Relationship, Product

Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...

Nov 2024
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Manager

Relationship, Product

The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...

Nov 2024
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Manager

Loyalty

We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...

Nov 2024
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Manager

Operations

There isn't really any training for the system. I think users can take a class, but we haven't sent...

Nov 2024
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Manager

Product

I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...

Nov 2024
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CIO

Loyalty

We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...

Oct 2024
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CIO

Loyalty, Product

As with most vendors, I always remain disappointed that financials come last on the development...

Oct 2024
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CIO

Value

I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...

Oct 2024
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VP/Other Executive

Relationship

The people we are working with at Oracle Health who are trying to help us are easy to work with....

Sep 2024
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VP/Other Executive

Culture, Relationship

Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...

Sep 2024
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VP/Other Executive

Operations, Product

Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...

Sep 2024
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Director

Operations

Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...

Sep 2024
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Director

Product

Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...

Sep 2024
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Director

Product

On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...

Sep 2024
||
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Director

Product

With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...

Sep 2024
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Director

Relationship

For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...

Sep 2024
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Director

Relationship

The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...

Sep 2024
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Director

Operations

Organizations considering Cerner Patient Accounting need to make sure that their explanations of...

Sep 2024
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Director

Relationship

We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...

Sep 2024
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Analyst/Coordinator

Loyalty

Oracle Health is getting ready to come up with a new product that we are going to be transitioning...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor is getting fast in terms of support and stuff like that. They are moving faster on...

Sep 2024
||
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Analyst/Coordinator

Operations

To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...

Sep 2024
||
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Analyst/Coordinator

Operations

We are going through an uplift right now. It is basically a big optimization, and it has been great....

Sep 2024
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Analyst/Coordinator

Culture, Value

Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...

Sep 2024
||
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Director

Relationship, Operations

The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...

Aug 2024
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Director

Loyalty

We partly moved to another platform because an application that Cerner had just wasn’t up to what we...

Aug 2024
||
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Director

Culture

I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...

Aug 2024
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Director

Product

The biggest area that would be my biggest complaint with Oracle Health is what they lack in...

Aug 2024
||
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Director

Product

I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...

Aug 2024
||
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Director

Relationship, Operations

During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...

Aug 2024
||
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Director

Loyalty

We had a multitude of different systems across different platforms that we narrowed down into one...

Aug 2024
||
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VP/Other Executive

Loyalty

Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...

Aug 2024
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VP/Other Executive

Loyalty

The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...

Aug 2024
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VP/Other Executive

Relationship, Value

For anything that has to go internally to Cerner for a response, we are constantly asking whether we...

Aug 2024
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VP/Other Executive

Culture, Operations

If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...

Aug 2024
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VP/Other Executive

Relationship

We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...

Aug 2024
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Director

Loyalty, Product

I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...

Aug 2024
||
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Director

Relationship, Product

Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...

Aug 2024
||
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CIO

Operations, Value

If we want to do anything with Cerner that integrates, they charge us for that integration. So we...

Jul 2024
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CIO

Loyalty

A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...

Jul 2024
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CIO

Relationship, Value

Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...

Jul 2024
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CIO

Culture, Product, Value

Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...

Jul 2024
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Manager

Product

The product is easy to use. All of our information can be right there with just a few clicks of a...

Jul 2024
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Manager

Operations, Product

It takes a while to learn to use the product because there is a lot to learn. There is a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty

It would be helpful if Oracle Health were to keep some of their promises about things that are...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Operations, Product

Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

Oracle Health is doing really well with integrations and interoperability.

Jun 2024
||
(0)
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