Cerner Patient Accounting/CommunityWorks Financials Commentary
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Coray Tate
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User Commentary

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CIO

Loyalty, Operations

Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...

Feb 2025
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CIO

Value

Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...

Feb 2025
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CFO

Relationship, Value

It seems like the system breaks on its own a lot. We will have gone many months filing a certain...

Feb 2025
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CFO

Relationship, Product

The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....

Feb 2025
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CFO

Operations

The implementation was obviously a very big project, so it took more than a year. When we launched,...

Feb 2025
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Manager

Product

I always like things to be efficient, so there is an opportunity for improvement that is not a big...

Jan 2025
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Manager

Product

Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...

Jan 2025
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Manager

Relationship

I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...

Jan 2025
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Manager

Product

I don't think the system handles large amounts of data very well. We have a lot of visits,...

Jan 2025
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Manager

Relationship, Product

We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...

Jan 2025
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Manager

Value

There is a fee anytime there is a review to be done to see whether we are doing things in the most...

Jan 2025
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Manager

Product

A strength of the product is that we can see all the information we need to see. The product is...

Jan 2025
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Director

Product

Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...

Jan 2025
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Director

Product

There is something on the registration screen that is crazy, and it shouldn't be that way. My...

Jan 2025
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Director

Culture, Value

The only reason the vendor doesn't charge us for some things is that we raised such a stink about...

Jan 2025
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Director

Relationship

The support people take a little too long to respond to service requests. When we do get the...

Jan 2025
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Director

Relationship

Oracle Health has put a crew together. They help us with the changes that they are making to the...

Jan 2025
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Manager

Relationship

We have an account representative who works very hard for us, but Oracle Health seems to make things...

Jan 2025
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Manager

Relationship, Value

Oracle Health charges for everything. In the past when they were Cerner, our account representative...

Jan 2025
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Manager

Loyalty, Operations

I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...

Jan 2025
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Manager

Loyalty, Relationship

Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...

Jan 2025
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Manager

Relationship, Value

We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...

Jan 2025
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Manager

Relationship

I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...

Jan 2025
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Manager

Value

Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...

Jan 2025
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Manager

Operations

We have sent people for different types of training with Oracle Health, and that has gone well. But...

Jan 2025
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Manager

Relationship

We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....

Jan 2025
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Manager

Product

I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...

Jan 2025
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Manager

Product

If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...

Jan 2025
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Director

Value

Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...

Dec 2024
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Director

Operations, Product

Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...

Dec 2024
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Director

Culture, Value

Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...

Dec 2024
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Director

Product

I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...

Dec 2024
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Director

Product

In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...

Dec 2024
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Director

Product, Value

On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...

Dec 2024
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Manager

Relationship, Product

Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...

Nov 2024
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Manager

Relationship, Product

The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...

Nov 2024
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Manager

Loyalty

We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...

Nov 2024
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Manager

Operations

There isn't really any training for the system. I think users can take a class, but we haven't sent...

Nov 2024
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Manager

Product

I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...

Nov 2024
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CIO

Loyalty

We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...

Oct 2024
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CIO

Loyalty, Product

As with most vendors, I always remain disappointed that financials come last on the development...

Oct 2024
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CIO

Value

I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...

Oct 2024
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VP/Other Executive

Relationship

The people we are working with at Oracle Health who are trying to help us are easy to work with....

Sep 2024
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VP/Other Executive

Culture, Relationship

Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...

Sep 2024
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VP/Other Executive

Operations, Product

Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...

Sep 2024
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Director

Operations

Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...

Sep 2024
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Director

Product

Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...

Sep 2024
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Director

Product

On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...

Sep 2024
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Director

Product

With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...

Sep 2024
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Director

Relationship

For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...

Sep 2024
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Director

Relationship

The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...

Sep 2024
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Director

Operations

Organizations considering Cerner Patient Accounting need to make sure that their explanations of...

Sep 2024
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Director

Relationship

We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...

Sep 2024
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Analyst/Coordinator

Loyalty

Oracle Health is getting ready to come up with a new product that we are going to be transitioning...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor is getting fast in terms of support and stuff like that. They are moving faster on...

Sep 2024
||
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Analyst/Coordinator

Operations

To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...

Sep 2024
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Analyst/Coordinator

Operations

We are going through an uplift right now. It is basically a big optimization, and it has been great....

Sep 2024
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Analyst/Coordinator

Culture, Value

Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...

Sep 2024
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Director

Relationship, Operations

The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...

Aug 2024
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Director

Loyalty

We partly moved to another platform because an application that Cerner had just wasn’t up to what we...

Aug 2024
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Director

Culture

I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...

Aug 2024
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Director

Product

The biggest area that would be my biggest complaint with Oracle Health is what they lack in...

Aug 2024
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Director

Product

I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...

Aug 2024
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Director

Relationship, Operations

During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...

Aug 2024
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Director

Loyalty

We had a multitude of different systems across different platforms that we narrowed down into one...

Aug 2024
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VP/Other Executive

Loyalty

Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...

Aug 2024
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VP/Other Executive

Loyalty

The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...

Aug 2024
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VP/Other Executive

Relationship, Value

For anything that has to go internally to Cerner for a response, we are constantly asking whether we...

Aug 2024
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VP/Other Executive

Culture, Operations

If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...

Aug 2024
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VP/Other Executive

Relationship

We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...

Aug 2024
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Director

Loyalty, Product

I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...

Aug 2024
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Director

Relationship, Product

Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...

Aug 2024
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CIO

Operations, Value

If we want to do anything with Cerner that integrates, they charge us for that integration. So we...

Jul 2024
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CIO

Loyalty

A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...

Jul 2024
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CIO

Relationship, Value

Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...

Jul 2024
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CIO

Culture, Product, Value

Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...

Jul 2024
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Manager

Product

The product is easy to use. All of our information can be right there with just a few clicks of a...

Jul 2024
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Manager

Operations, Product

It takes a while to learn to use the product because there is a lot to learn. There is a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty

It would be helpful if Oracle Health were to keep some of their promises about things that are...

Jun 2024
||
(0)
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Analyst/Coordinator

Culture, Operations, Product

Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...

Jun 2024
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Analyst/Coordinator

Product

Oracle Health is doing really well with integrations and interoperability.

Jun 2024
||
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Manager

Relationship, Product

There have been some issues with the changes the vendor has made since Oracle took over. A lot of...

May 2024
||
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Manager

Relationship

I don't know how good Oracle Health's support is because our IT department submits that information...

May 2024
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Manager

Product

I like that Oracle Health is identifying revenue cycles and making improvements to the system's...

May 2024
||
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Manager

Relationship

Oracle Health does a good job when it comes to being proactive. They were really proactive about...

May 2024
||
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Manager

Relationship, Operations, Value

When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...

May 2024
||
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Manager

Relationship

I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...

May 2024
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Director

Value

We don't really have anything within the product that has the DA2 reporting. The reporting fees in...

Apr 2024
||
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Director

Operations

Oracle Health is really great for the clinical side of things, but we were still working on our...

Apr 2024
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Director

Relationship, Value

Oracle Health doesn't really have customer service, so we can't really get help. When we do get...

Apr 2024
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Director

Loyalty, Value

We are looking to change vendors for our bad debt collection agency. We thought we could just change...

Apr 2024
||
(0)
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Director

Relationship

My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...

Apr 2024
||
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Director

Value

The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...

Apr 2024
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VP/Other Executive

Operations

Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...

Mar 2024
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VP/Other Executive

Relationship, Product

There has been a natural evolution of the community that is stuck using the system. We are all...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Cerner has gotten a little better. During my first experience with the system, the vendor didn't...

Mar 2024
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VP/Other Executive

Loyalty

The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...

Mar 2024
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VP/Other Executive

Relationship

We have moved more toward using a third party for service because the vendor has lost a lot of their...

Mar 2024
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VP/Other Executive

Product, Value

If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...

Mar 2024
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(0)
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Director

Relationship

We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...

Mar 2024
||
(0)
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Director

Product

The system is very functional. There are a lot of features in it that are great if we are looking...

Mar 2024
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(0)
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VP/Other Executive

Loyalty, Value

I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...

Mar 2024
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(0)
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COO

Operations

The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...

Feb 2024
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(0)
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COO

Operations, Product

The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...

Feb 2024
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(0)
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COO

Relationship

Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...

Feb 2024
||
(0)
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COO

Operations

Cerner hired external consultants to do our implementation, and that led to a lot of pain because...

Feb 2024
||
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