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User Commentary
Loyalty, Operations
Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...
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Value
Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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Product
Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...
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Product
There is something on the registration screen that is crazy, and it shouldn't be that way. My...
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Culture, Value
The only reason the vendor doesn't charge us for some things is that we raised such a stink about...
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Relationship
The support people take a little too long to respond to service requests. When we do get the...
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Relationship
Oracle Health has put a crew together. They help us with the changes that they are making to the...
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Relationship
We have an account representative who works very hard for us, but Oracle Health seems to make things...
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Relationship, Value
Oracle Health charges for everything. In the past when they were Cerner, our account representative...
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Loyalty, Operations
I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...
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Loyalty, Relationship
Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...
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Relationship, Value
We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...
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Relationship
I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...
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Value
Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...
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Operations
We have sent people for different types of training with Oracle Health, and that has gone well. But...
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Relationship
We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....
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Product
I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...
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Product
If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...
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Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Loyalty
It would be helpful if Oracle Health were to keep some of their promises about things that are...
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Culture, Operations, Product
Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...
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Product
Oracle Health is doing really well with integrations and interoperability.
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Relationship, Product
There have been some issues with the changes the vendor has made since Oracle took over. A lot of...
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Relationship
I don't know how good Oracle Health's support is because our IT department submits that information...
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Product
I like that Oracle Health is identifying revenue cycles and making improvements to the system's...
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Relationship
Oracle Health does a good job when it comes to being proactive. They were really proactive about...
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Relationship, Operations, Value
When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...
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Relationship
I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...
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Value
We don't really have anything within the product that has the DA2 reporting. The reporting fees in...
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Operations
Oracle Health is really great for the clinical side of things, but we were still working on our...
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Relationship, Value
Oracle Health doesn't really have customer service, so we can't really get help. When we do get...
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Loyalty, Value
We are looking to change vendors for our bad debt collection agency. We thought we could just change...
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Relationship
My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...
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Value
The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...
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Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty
The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...
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Relationship
We have moved more toward using a third party for service because the vendor has lost a lot of their...
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Product, Value
If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...
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Relationship
We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...
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Product
The system is very functional. There are a lot of features in it that are great if we are looking...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Operations
The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...
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Operations, Product
The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...
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Relationship
Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...
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Operations
Cerner hired external consultants to do our implementation, and that led to a lot of pain because...
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