Cerner Patient Accounting/CommunityWorks Financials Commentary

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Oracle Health's support has gotten better. They're working on it.

I'm currently working on the formulary that should have been set up at the beginning to get the...

I would like Oracle Health's third-party products to actually work better with us instead of us...

I like the ability to go in, troubleshoot, and then update as needed. But I don't like how we have a...

When we submit tickets for something that isn't working right, it's not necessarily that the system...

Oracle Health's support takes an incredibly long time. For example, I put in a service request a few...

Oracle Health needs better follow-up after the go-live. There should be a best-practice follow-up a...

Oracle Health is promising AI agents for CommunityWorks Financials, but we've yet to see those....

We have a lot of problems with nurses' documentation where people do things differently than how...

Over the last several months, we have had multiple issues with Oracle Health's faxing functionality....

Our contact people and whoever is managing our account have been very unreliable. I think our...

I'd like better visibility of different users in CommunityWorks Financials. The interfaces aren't...

When Oracle Health does upgrades for CommunityWorks Financials, sometimes they'll present them to...

CommunityWorks Financials does exactly what it's supposed to do. I think Oracle Health knows its...

CommunityWorks Financials is very expensive, but it's also significantly less than Epic's solution,...

I've worked in Epic's system, so I understand that it's the Cadillac version. One thing I'd really...

I like Oracle Health's vision. From everything that I understand about Oracle Health, I think that...

When it comes to Oracle Health delivering a solid patient accounting system, this is probably...

For the reasons that I went to the system, I would buy Cerner Patient Accounting again because I was...

I've heard a lot about development and innovation, but I haven't seen stuff coming out in droves yet....

I haven't heard a lot of good things about the support from my business office. I haven't had enough...

A historical problem that Oracle Health has had is that the invoicing that we get is just opaque....

Oracle Health was able to customize the product based on our facility's needs and other facilities...

Honestly, PM systems are all about the same. As long as we're able to send claims in a timely manner...

Oracle Health needs to stop offshoring everything as a first step. I don’t have confidence in the...

I feel like we are not a priority. Our market share is not a priority, and I think Oracle Health...

Oracle Health is planning on replacing their core EMR, and because of that, the software will...

Cerner Patient Accounting is working pretty well for us, so it's a shame that we're having issues...

Oracle Health has made an absolute disaster out of their invoicing and tracking system. They only...

A lot of the training from Oracle Health relies on an annual summit, and there aren’t many online...

I don’t feel like Oracle Health provides enough training information, and it’s hard to tell whether...

We don’t always get the right resources initially, and we often need to request a meeting instead of...

From my experience, when we're trying to get estimates for a project from Oracle Health, they aren't...

It looks like Oracle Health is working on some stuff that we will hopefully be able to see and...

Cerner Patient Accounting makes things very difficult from a charge capture and revenue cycle...

Oracle Health’s direction is unclear. Their strategic road map is muddy, and while there is an...

For a while, Oracle Health was really pushing RevElate within Cerner Patient Accounting. Now, Oracle...

Cerner Patient Accounting has a history of very difficult patient accounting, and the vendor's EHR...

The contracting process with Oracle Health has a lot of nickel-and-diming, and they are not very...

Oracle Health forced us into their contract management solution, and it doesn't calculate the same...

There was a lot of work that the vendor was previously trying to do to marry up their EHR to the...

From a vendor standpoint and a client perspective, last year was probably the first time that we...

When it comes to AI, we don’t want to wait for Oracle Health because they might not be ready in the...

There are definitely challenges with Cerner Patient Accounting. It is different from other patient...

If an organization is looking at Cerner Patient Accounting, they are looking at patient accounting...

Oracle Health is good at what they do, and Cerner Patient Accounting is good at what it does, but...

We have seen Oracle Health not come through on their promises when it comes to day-to-day help in...

Our implementation with Oracle Health was rough. We struggled to get a basic training domain that we...

The only way Oracle Health gives me new technology is by giving me a vendor. They are not developing...

One of the things that we run into in Cerner Patient Accounting is the number of clicks it takes to...

Our whole help desk is run by Oracle Health individuals, and in general, they are able to manage the...

It would be helpful to get information proactively from Oracle Health. They used to have a product...

We have ongoing challenges with Oracle Health in that there are many times when we need something...

With CommunityWorks Financials, we have to work with a third party. When everything is done in...

Oracle Health appears to be working to improve a lot of their things. I know there is a new product...

I like the unification in the system. If a patient goes to our ambulatory, inpatient, or outpatient...

In general, Cerner is not great at training. Over my years in healthcare, I have used multiple...

Cerner is a large corporation. We have a few layers to get through. The one negative is that we have...

Cerner Patient Accounting has its positives and negatives, like any EMR does. I personally would use...

Cerner Patient Accounting is not part of our long-term plans. We just started an EMR implementation,...

It is difficult to make changes in Cerner Patient Accounting. The vendor allowed us to do some...