Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
With CommunityWorks Financials, we have to work with a third party. When everything is done in...
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Loyalty, Value
Oracle Health appears to be working to improve a lot of their things. I know there is a new product...
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Loyalty, Product
I like the unification in the system. If a patient goes to our ambulatory, inpatient, or outpatient...
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Loyalty, Operations
In general, Cerner is not great at training. Over my years in healthcare, I have used multiple...
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Relationship
Cerner is a large corporation. We have a few layers to get through. The one negative is that we have...
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Product
Cerner Patient Accounting has its positives and negatives, like any EMR does. I personally would use...
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Loyalty
Cerner Patient Accounting is not part of our long-term plans. We just started an EMR implementation,...
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Product
It is difficult to make changes in Cerner Patient Accounting. The vendor allowed us to do some...
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Value
Things that would be more ideal and more current ways of sending information cost more. If we want...
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Operations
We haven't received any ongoing training at all. When we launched CommunityWorks Financials, there...
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Loyalty, Operations, Product
Physicians really like Oracle Health's system. We were able to integrate our data archiving solution...
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Culture, Loyalty, Value
Oracle Health is very expensive, but in terms of meeting certain standards that we have to have in...
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Relationship, Product
With the clinical side, Oracle Health is really good at making updates more timely, but with the...
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Product
CommunityWorks Financials is so much better than what we had before, so I try not to complain too...
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Operations
The system is pretty easy to use, and the vendor's training usually goes pretty smoothly.
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Loyalty, Product
Cerner gets the job done, but there are some things that I wish would work a little better. Lately,...
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Culture, Value
Oracle Health forgot to build a lot of our financial charges. They didn't actually map some of...
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Operations
We didn't receive any real training from Oracle Health. The vendor says they have learning journeys,...
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Relationship
Oracle Health is proactive as long as people are signed up for what they need to know. Oracle Health...
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Relationship
If we can get the right person at Oracle Health's customer support, they will get right through...
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Product
The codes that we have successfully built and loaded into the system work like a charm. The reports...
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Operations
Oracle Health doesn't really support CommunityWorks Financials as strongly as they needed to. Our...
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Relationship, Product
Nearly every time we ask Cerner for something, they say it is a global change, and they deny it....
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Culture, Value
With Cerner, we have to pay for things that aren't the quality that we need or expect. The vendor...
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Operations
Our implementation with Cerner was terrible. Things were messed up when we went live, and we have...
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Relationship
We have tickets that have been open with Cerner for years, and tickets should never take that long....
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Operations
Oracle Health doesn't contact the appropriate person to get training. They may send something to my...
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Relationship
I wish Oracle Health were more responsive and that they fixed their problems. Especially after...
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Relationship
With Oracle Health, it takes forever to get anything done. Once they start something, they get it...
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Value
I feel like we are nickel-and-dimed by Oracle Health. If we have an overage in bills, we get charged...
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Value
I wish Oracle Health would open up their services to outside vendors. I have to pay a vendor to make...
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Product
I would not buy Cerner Patient Accounting again. I would go to Epic. The reporting out of Epic's...
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Relationship
Oracle Health's support has very low ratings right now. As soon as Oracle took over, they tried to...
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Value
Oracle Health charges us for everything. Unless something is a federal regulation, we will have to...
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Value
CommunityWorks Financials works as promoted. It drives tangible outcomes compared to what we had...
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Relationship
I have zero involvement with the vendor's CommunityWorks Financials people. They don't really talk...
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Relationship
Oracle Health has some excellent people, and some of their departments are good. Their financial...
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Loyalty, Relationship, Product, Value
I think there are better solutions for our organization's size out there now, so I wouldn't buy...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Product
It can be difficult to easily schedule more than one scheduled date for the patients in Cerner...
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Loyalty, Product
Revenue cycle is important, and AI and automation tools are important, so Oracle Health is coming...
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Relationship
We have a really great account executive at Oracle Health, but there is only so much they can do...
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Loyalty
We are moving off of Cerner Patient Accounting because the features and functions in their new...
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Product
One strength of Cerner Patient Accounting is that the tool is well integrated, and we have a pretty...
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Loyalty
There is a lot of functionality that is coming to us with Oracle Health Patient Administration, but...
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Loyalty
We do a lot of trauma work and deal with a very expensive inventory, and the materials tool set in...
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Loyalty, Relationship
There are a lot of issues when there are upgrades to CommunityWorks Financials. I don’t know whether...
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Product, Value
Because we are on CommunityWorks Financials, we can’t tailor it to exactly what we need, but that is...
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Culture, Product, Value
Cerner Patient Accounting is the leakiest system for revenue. It is incredibly overly complex in...
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Operations, Value
Oracle Health makes us do the training ourselves. I don't find that to be very effective unless we...
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Loyalty, Product
Over the last year, there has been incredible, immense pressure to convert everybody to RevElate,...
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Relationship
Oracle Health makes everything route through IT, and I can’t log service tickets. There are very few...
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Loyalty
We are looking at RevElate Patient Accounting. I believe we are committed to doing enhancements with...
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Product
Things are going great with Cerner Patient Accounting. We are on Millennium PowerChart and have been...
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Operations, Product
A lot of our end users have a difficult time managing the interface for Cerner Patient Accounting....
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Loyalty
Cerner Patient Accounting has to be part of our long-term plans, but we don't know where Oracle...
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Relationship, Operations
Oracle Health has done several restructurings and lost talent, and getting the right people on the...
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Product, Value
Cerner Patient Accounting has been very limiting. A lot of the development work for the system has...
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Loyalty
I'm hopeful that Oracle Health will be able to deliver products that are going to be useful to us in...
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Loyalty, Relationship
We would like to see Oracle Health as a long-term partner. Our health system is looking at another...
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Operations, Product
The revenue cycle module has probably been the weakest of the modules in Cerner Patient Accounting....
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Loyalty, Operations
Oracle Health has released a new solution for patient accounting. Cerner Patient Accounting has been...
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Value
Using Cerner Patient Accounting has been a struggle since the beginning. We are finally in a stable...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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Product
Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...
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Product
There is something on the registration screen that is crazy, and it shouldn't be that way. My...
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Culture, Value
The only reason the vendor doesn't charge us for some things is that we raised such a stink about...
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Relationship
The support people take a little too long to respond to service requests. When we do get the...
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Relationship
Oracle Health has put a crew together. They help us with the changes that they are making to the...
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Relationship
We have an account representative who works very hard for us, but Oracle Health seems to make things...
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Relationship, Value
Oracle Health charges for everything. In the past when they were Cerner, our account representative...
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Loyalty, Operations
I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...
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Loyalty, Relationship
Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...
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Relationship, Value
We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...
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Relationship
I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...
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Value
Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...
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Operations
We have sent people for different types of training with Oracle Health, and that has gone well. But...
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Relationship
We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....
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Product
I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...
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Product
If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...
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