Cerner Patient Accounting/CommunityWorks Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Loyalty, Relationship
Oracle Health needs to stop offshoring everything as a first step. I don’t have confidence in the...
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Relationship
I feel like we are not a priority. Our market share is not a priority, and I think Oracle Health...
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Loyalty
Oracle Health is planning on replacing their core EMR, and because of that, the software will...
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Product
Cerner Patient Accounting is working pretty well for us, so it's a shame that we're having issues...
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Culture
Oracle Health has made an absolute disaster out of their invoicing and tracking system. They only...
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Operations
A lot of the training from Oracle Health relies on an annual summit, and there aren’t many online...
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Operations
I don’t feel like Oracle Health provides enough training information, and it’s hard to tell whether...
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Relationship
We don’t always get the right resources initially, and we often need to request a meeting instead of...
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Culture, Relationship
From my experience, when we're trying to get estimates for a project from Oracle Health, they aren't...
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Loyalty
It looks like Oracle Health is working on some stuff that we will hopefully be able to see and...
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Product
Cerner Patient Accounting makes things very difficult from a charge capture and revenue cycle...
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Loyalty, Relationship
Oracle Health’s direction is unclear. Their strategic road map is muddy, and while there is an...
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Loyalty
For a while, Oracle Health was really pushing RevElate within Cerner Patient Accounting. Now, Oracle...
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Product
Cerner Patient Accounting has a history of very difficult patient accounting, and the vendor's EHR...
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Culture, Value
The contracting process with Oracle Health has a lot of nickel-and-diming, and they are not very...
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Culture
Oracle Health forced us into their contract management solution, and it doesn't calculate the same...
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Loyalty, Product
There was a lot of work that the vendor was previously trying to do to marry up their EHR to the...
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Loyalty, Relationship
From a vendor standpoint and a client perspective, last year was probably the first time that we...
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Loyalty
When it comes to AI, we don’t want to wait for Oracle Health because they might not be ready in the...
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Product
There are definitely challenges with Cerner Patient Accounting. It is different from other patient...
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Loyalty
If an organization is looking at Cerner Patient Accounting, they are looking at patient accounting...
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Culture, Relationship, Product
Oracle Health is good at what they do, and Cerner Patient Accounting is good at what it does, but...
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Relationship
We have seen Oracle Health not come through on their promises when it comes to day-to-day help in...
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Operations
Our implementation with Oracle Health was rough. We struggled to get a basic training domain that we...
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Culture, Product
The only way Oracle Health gives me new technology is by giving me a vendor. They are not developing...
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Operations, Product
One of the things that we run into in Cerner Patient Accounting is the number of clicks it takes to...
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Relationship
Our whole help desk is run by Oracle Health individuals, and in general, they are able to manage the...
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Relationship
It would be helpful to get information proactively from Oracle Health. They used to have a product...
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Culture, Relationship
We have ongoing challenges with Oracle Health in that there are many times when we need something...
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Product
With CommunityWorks Financials, we have to work with a third party. When everything is done in...
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Loyalty, Value
Oracle Health appears to be working to improve a lot of their things. I know there is a new product...
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Loyalty, Product
I like the unification in the system. If a patient goes to our ambulatory, inpatient, or outpatient...
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Loyalty, Operations
In general, Cerner is not great at training. Over my years in healthcare, I have used multiple...
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Relationship
Cerner is a large corporation. We have a few layers to get through. The one negative is that we have...
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Product
Cerner Patient Accounting has its positives and negatives, like any EMR does. I personally would use...
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Loyalty
Cerner Patient Accounting is not part of our long-term plans. We just started an EMR implementation,...
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Product
It is difficult to make changes in Cerner Patient Accounting. The vendor allowed us to do some...
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Value
Things that would be more ideal and more current ways of sending information cost more. If we want...
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Operations
We haven't received any ongoing training at all. When we launched CommunityWorks Financials, there...
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Loyalty, Operations, Product
Physicians really like Oracle Health's system. We were able to integrate our data archiving solution...
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Culture, Loyalty, Value
Oracle Health is very expensive, but in terms of meeting certain standards that we have to have in...
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Relationship, Product
With the clinical side, Oracle Health is really good at making updates more timely, but with the...
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Product
CommunityWorks Financials is so much better than what we had before, so I try not to complain too...
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Operations
The system is pretty easy to use, and the vendor's training usually goes pretty smoothly.
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Loyalty, Product
Cerner gets the job done, but there are some things that I wish would work a little better. Lately,...
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Culture, Value
Oracle Health forgot to build a lot of our financial charges. They didn't actually map some of...
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Operations
We didn't receive any real training from Oracle Health. The vendor says they have learning journeys,...
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Relationship
Oracle Health is proactive as long as people are signed up for what they need to know. Oracle Health...
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Relationship
If we can get the right person at Oracle Health's customer support, they will get right through...
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Product
The codes that we have successfully built and loaded into the system work like a charm. The reports...
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Operations
Oracle Health doesn't really support CommunityWorks Financials as strongly as they needed to. Our...
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Relationship, Product
Nearly every time we ask Cerner for something, they say it is a global change, and they deny it....
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Culture, Value
With Cerner, we have to pay for things that aren't the quality that we need or expect. The vendor...
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Operations
Our implementation with Cerner was terrible. Things were messed up when we went live, and we have...
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Relationship
We have tickets that have been open with Cerner for years, and tickets should never take that long....
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Operations
Oracle Health doesn't contact the appropriate person to get training. They may send something to my...
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Relationship
I wish Oracle Health were more responsive and that they fixed their problems. Especially after...
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Relationship
With Oracle Health, it takes forever to get anything done. Once they start something, they get it...
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Value
I feel like we are nickel-and-dimed by Oracle Health. If we have an overage in bills, we get charged...
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Value
I wish Oracle Health would open up their services to outside vendors. I have to pay a vendor to make...
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Product
I would not buy Cerner Patient Accounting again. I would go to Epic. The reporting out of Epic's...
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Relationship
Oracle Health's support has very low ratings right now. As soon as Oracle took over, they tried to...
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Value
Oracle Health charges us for everything. Unless something is a federal regulation, we will have to...
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Value
CommunityWorks Financials works as promoted. It drives tangible outcomes compared to what we had...
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Relationship
I have zero involvement with the vendor's CommunityWorks Financials people. They don't really talk...
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Relationship
Oracle Health has some excellent people, and some of their departments are good. Their financial...
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Loyalty, Relationship, Product, Value
I think there are better solutions for our organization's size out there now, so I wouldn't buy...
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Relationship
We didn't opt to take the PM module, so that made it more difficult for my team to do ambulatory...
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Commentary Summary
Comment Type Breakout