Cerner Patient Accounting/CommunityWorks Financials Commentary
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Coray Tate
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User Commentary

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VP/Other Executive

Relationship

The people we are working with at Oracle Health who are trying to help us are easy to work with....

Sep 2024
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VP/Other Executive

Culture, Relationship

Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...

Sep 2024
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VP/Other Executive

Operations, Product

Since implementation, we are still struggling with CommunityWorks Financials. Things are not right....

Sep 2024
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Director

Operations

Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...

Sep 2024
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Director

Product

Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...

Sep 2024
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Director

Product

On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...

Sep 2024
||
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Director

Product

With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...

Sep 2024
||
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Director

Relationship

For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...

Sep 2024
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Director

Relationship

The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...

Sep 2024
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Director

Operations

Organizations considering Cerner Patient Accounting need to make sure that their explanations of...

Sep 2024
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Director

Relationship

We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...

Sep 2024
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Analyst/Coordinator

Loyalty

Oracle Health is getting ready to come up with a new product that we are going to be transitioning...

Sep 2024
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Analyst/Coordinator

Relationship

The vendor is getting fast in terms of support and stuff like that. They are moving faster on...

Sep 2024
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Analyst/Coordinator

Operations

To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...

Sep 2024
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Analyst/Coordinator

Operations

We are going through an uplift right now. It is basically a big optimization, and it has been great....

Sep 2024
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Analyst/Coordinator

Culture, Value

Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...

Sep 2024
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Director

Relationship, Operations

The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...

Aug 2024
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Director

Loyalty

We partly moved to another platform because an application that Cerner had just wasn’t up to what we...

Aug 2024
||
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Director

Culture

I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...

Aug 2024
||
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Director

Product

The biggest area that would be my biggest complaint with Oracle Health is what they lack in...

Aug 2024
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Director

Product

I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...

Aug 2024
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Director

Relationship, Operations

During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...

Aug 2024
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Director

Loyalty

We had a multitude of different systems across different platforms that we narrowed down into one...

Aug 2024
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VP/Other Executive

Loyalty

Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...

Aug 2024
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VP/Other Executive

Loyalty

The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...

Aug 2024
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VP/Other Executive

Relationship, Value

For anything that has to go internally to Cerner for a response, we are constantly asking whether we...

Aug 2024
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VP/Other Executive

Culture, Operations

If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...

Aug 2024
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VP/Other Executive

Relationship

We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...

Aug 2024
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Director

Loyalty, Product

I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...

Aug 2024
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Director

Relationship, Product

Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...

Aug 2024
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CIO

Operations, Value

If we want to do anything with Cerner that integrates, they charge us for that integration. So we...

Jul 2024
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CIO

Loyalty

A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...

Jul 2024
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CIO

Relationship, Value

Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...

Jul 2024
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CIO

Culture, Product, Value

Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...

Jul 2024
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Manager

Product

The product is easy to use. All of our information can be right there with just a few clicks of a...

Jul 2024
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Manager

Operations, Product

It takes a while to learn to use the product because there is a lot to learn. There is a lot of...

Jul 2024
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Analyst/Coordinator

Loyalty

It would be helpful if Oracle Health were to keep some of their promises about things that are...

Jun 2024
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Analyst/Coordinator

Culture, Operations, Product

Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...

Jun 2024
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Analyst/Coordinator

Product

Oracle Health is doing really well with integrations and interoperability.

Jun 2024
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Manager

Relationship, Product

There have been some issues with the changes the vendor has made since Oracle took over. A lot of...

May 2024
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Manager

Relationship

I don't know how good Oracle Health's support is because our IT department submits that information...

May 2024
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Manager

Product

I like that Oracle Health is identifying revenue cycles and making improvements to the system's...

May 2024
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Manager

Relationship

Oracle Health does a good job when it comes to being proactive. They were really proactive about...

May 2024
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Manager

Relationship, Operations, Value

When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...

May 2024
||
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Manager

Relationship

I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...

May 2024
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Director

Value

We don't really have anything within the product that has the DA2 reporting. The reporting fees in...

Apr 2024
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Director

Operations

Oracle Health is really great for the clinical side of things, but we were still working on our...

Apr 2024
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Director

Relationship, Value

Oracle Health doesn't really have customer service, so we can't really get help. When we do get...

Apr 2024
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Director

Loyalty, Value

We are looking to change vendors for our bad debt collection agency. We thought we could just change...

Apr 2024
||
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Director

Relationship

My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...

Apr 2024
||
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Director

Value

The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...

Apr 2024
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VP/Other Executive

Operations

Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...

Mar 2024
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VP/Other Executive

Relationship, Product

There has been a natural evolution of the community that is stuck using the system. We are all...

Mar 2024
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VP/Other Executive

Relationship, Operations, Product

Cerner has gotten a little better. During my first experience with the system, the vendor didn't...

Mar 2024
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VP/Other Executive

Loyalty

The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...

Mar 2024
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VP/Other Executive

Relationship

We have moved more toward using a third party for service because the vendor has lost a lot of their...

Mar 2024
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VP/Other Executive

Product, Value

If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...

Mar 2024
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Director

Relationship

We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...

Mar 2024
||
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Director

Product

The system is very functional. There are a lot of features in it that are great if we are looking...

Mar 2024
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VP/Other Executive

Loyalty, Value

I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...

Mar 2024
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COO

Operations

The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...

Feb 2024
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COO

Operations, Product

The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...

Feb 2024
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COO

Relationship

Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...

Feb 2024
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COO

Operations

Cerner hired external consultants to do our implementation, and that led to a lot of pain because...

Feb 2024
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Director

Loyalty

We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...

Feb 2024
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Director

Product

The system limited our customization options. We can never trust the data that we pull from the...

Feb 2024
||
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Director

Value

I have used the system for many years now. It is easier for us to navigate the system at this point...

Feb 2024
||
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Director

Product

We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...

Feb 2024
||
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Director

Relationship, Product

Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...

Feb 2024
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Director

Relationship

We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...

Feb 2024
||
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Director

Relationship

Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...

Feb 2024
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Director

Product

I have been here for a long time, and I haven't seen things get substantially better. Things are...

Feb 2024
||
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Director

Relationship

The web support is there if we have time to dig into it. The service team is not proactive.

Feb 2024
||
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Director

Value

If I were talking to a peer who was thinking about going with the product, I would tell them to...

Feb 2024
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Director

Loyalty, Value

In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...

Jan 2024
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Director

Value

Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....

Jan 2024
||
(0)
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Director

Operations

There was a lot of work involved in implementing the product, and sometimes, we felt like we were...

Jan 2024
||
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Director

Relationship

Over the past couple of years, the vendor seems to have outsourced a lot of their support to...

Jan 2024
||
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CFO

Loyalty, Relationship

I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...

Jan 2024
||
(0)
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CFO

Operations

The build for the product was rushed. Also, the training wasn't adequate on the financial side....

Jan 2024
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CFO

Operations, Product

We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...

Jan 2024
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CFO

Culture, Relationship

Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....

Jan 2024
||
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CFO

Value

Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...

Jan 2024
||
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VP/Other Executive

Relationship, Operations

From a support standpoint, when we work with customizations, we often feel like we are on our own....

Jan 2024
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VP/Other Executive

Relationship, Product, Value

A lot of the things that should work out of the box require a little more customization or in-house...

Jan 2024
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VP/Other Executive

Relationship

We receive some proactive notifications from Oracle Health when things fail, and the vendor does...

Jan 2024
||
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Director

Loyalty, Product

Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...

Jan 2024
||
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Director

Loyalty, Relationship

Our revenue cycle is not quite clinically driven because our charges are still coming in different...

Jan 2024
||
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Director

Loyalty

I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...

Jan 2024
||
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Manager

Operations, Product

Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...

Jan 2024
||
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CEO/President

Culture, Product

We have had some frustrations with the vendor when it comes to financials. We asked for access to...

Jan 2024
||
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CEO/President

Loyalty, Operations

The vendor's training has been there, but we are frustrated with the way the system works. Once...

Jan 2024
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CEO/President

Loyalty, Relationship

Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...

Jan 2024
||
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CEO/President

Loyalty, Relationship

The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...

Jan 2024
||
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Manager

Relationship

Cerner solutions are very click happy and require many custom reports as standard reports are not...

Jan 2024
||
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Manager

Product

We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...

Dec 2023
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Manager

Relationship

Sometimes when our staff is asking the support team for something, they don't seem to understand...

Dec 2023
||
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Manager

Loyalty, Relationship

The vendor is working to improve several areas. We recently got a new account representative who is...

Dec 2023
||
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Manager

Value

If we need something added for regulatory reasons, it definitely ends up costing us.

Dec 2023
||
(0)
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Director

Relationship

One of the biggest issues we run into is communication because Oracle Health has several employees...

Dec 2023
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(0)
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Director

Relationship

When we go up the chain with Oracle Health’s support team, our issues usually get fixed.

Dec 2023
||
(0)
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Director

Product

Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...

Dec 2023
||
(0)
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Director

Relationship, Product

Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...

Dec 2023
||
(0)
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Manager

Relationship

I would like to see Oracle Health improve their customer service. When I need some help from Oracle...

Dec 2023
||
(0)
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Manager

Product

Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...

Dec 2023
||
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Manager

Relationship, Value

If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...

Dec 2023
||
(0)
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Manager

Relationship, Operations

Every time we have an update with Cerner Patient Accounting, there is some manager who complains...

Dec 2023
||
(0)
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Manager

Product

Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...

Dec 2023
||
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VP/Other Executive

Operations, Product

We have done a few implementations over the last few years, and the subject matter experts have...

Dec 2023
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VP/Other Executive

Relationship, Product

We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...

Dec 2023
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VP/Other Executive

Operations, Product

We have optimized as much as we have been able to with the system, but our go-live was pretty rough....

Dec 2023
||
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Director

Relationship, Operations

People have to implement with somebody else besides Cerner. That is the biggest thing I would tell...

Dec 2023
||
(0)
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Director

Relationship

Things have actually gotten worse for us since Oracle Health acquired Cerner in all aspects. It just...

Dec 2023
||
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Director

Product

From a product standpoint, Cerner Patient Accounting needs many more products integrated within it....

Dec 2023
||
(0)
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Director

Operations, Product

For Cerner Patient Accounting, our experience has probably been different than in a lot of places....

Dec 2023
||
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Director

Loyalty

We have a different practice management system and a different EMR on one side of our organization....

Dec 2023
||
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Director

Loyalty, Product, Value

If we were with Cerner's Millennium product, I would buy Cerner Patient Accounting again because...

Dec 2023
||
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Director

Relationship, Product

There are things Cerner Patient Accounting doesn't do that we have to outsource. And I haven't seen...

Dec 2023
||
(0)
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CFO

Relationship

Even though we are not happy with the product, Cerner said they would do anything to fix it, and...

Dec 2023
||
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CFO

Relationship

Cerner is good at recognizing problems, and we point them out. They often agree with us, but the...

Dec 2023
||
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Manager

Relationship, Operations, Product

Cerner has internal pages that tell us how to set up legacy functionalities or configure things. I...

Nov 2023
||
(0)
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Manager

Operations, Value

When we implement a system, learning how to use that system should be part of the implementation...

Nov 2023
||
(0)
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Manager

Relationship, Product

Cerner needs to refine their system and their approach to the system. More functionality is not...

Nov 2023
||
(0)
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Manager

Operations

Cerner is being run badly. During the implementation, the vendor sent in a newer trainer to train...

Nov 2023
||
(0)
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Manager

Product

The reason people like Apple and Samsung so much is that the core functionality simply works. If...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

The product works and is a powerful tool, but as soon as we upgrade it or get new people, everything...

Nov 2023
||
(0)
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Manager

Operations, Product

I feel like I have a deep understanding of Cerner's system, and I am very effective when I use it....

Nov 2023
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(0)
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Manager

Value

It would be nice if there were something like a useful status dashboard to let me know about...

Nov 2023
||
(0)
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Analyst/Coordinator

Product

There are issues with CommunityWorks Financials' learning curve. Its eligibility and patient...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty

CommunityWorks Financials' connection with another vendor's system was a very strong factor in our...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

During our implementation, we had some issues. We had conversations with some of the vendor's...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Oracle Health has farmed all of their application management services out overseas, and it is very...

Nov 2023
||
(0)
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CIO

Loyalty, Relationship

There are a lot of significant changes coming that Oracle Health has talked about. For one thing,...

Nov 2023
||
(0)
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CIO

Loyalty

Oracle Health is still in the process of moving everybody to the cloud, whether they are pulling...

Nov 2023
||
(0)
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CIO

Product

We have fixed a lot of problems with Cerner Patient Accounting.

Nov 2023
||
(0)
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CIO

Relationship, Operations

Oracle Health's service and support have gotten a lot worse. They have lost a lot of talent, and I’m...

Nov 2023
||
(0)
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Manager

Relationship

The support from Cerner for the product has never been good, and it has gone from bad to worse since...

Nov 2023
||
(0)
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Manager

Loyalty

As long as we remain with Cerner, we will move to RevElate. They are going to decommission Cerner...

Nov 2023
||
(0)
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Manager

Product

I have worked on many billing systems, and Cerner Patient Accounting is very complicated for users...

Nov 2023
||
(0)
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CEO/President

Operations, Product

We weren’t appropriately trained in the solution, so it is difficult for us to understand whether...

Nov 2023
||
(0)
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CEO/President

Relationship

There is not a lot of consistency with Oracle Health’s support, and there has been a lot of turnover...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Operations

The Oracle Health Conference was a bit too fluffy for me. There were a lot of overviews and positive...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

Cerner has talked a lot about technology. They had a tech conference happening called CloudWorld....

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Value

When we log something with Cerner or ask for a modification, there is a pretty long turnaround time....

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Value

It feels like Cerner is trying, so I don't want to begrudge them, but the resources aren't really...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

Our hospital has no intention of ever going to Epic, and we want Cerner to work. Cerner’s delivery...

Nov 2023
||
(0)
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Manager

Relationship

Oracle Health needs to retain consultants. There is just no expertise. We have to go to third...

Nov 2023
||
(0)
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Manager

Relationship, Product

The vendor is trying to move everyone to RevElate for patient accounting. That is a great idea, but...

Nov 2023
||
(0)
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Manager

Product

I like that Cerner Patient Accounting is a single platform, so it is like an integrated experience...

Nov 2023
||
(0)
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Manager

Relationship, Operations, Product

Functionalities and enhancements need to be thoroughly tested. If Oracle Health has a client that is...

Nov 2023
||
(0)
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Manager

Operations

Cerner needs to adjust their education and training strategies with clients. We pay a high price to...

Nov 2023
||
(0)
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Manager

Operations, Product, Value

Cerner Patient Accounting is a good product if someone has a hypercompetent staff and the time,...

Nov 2023
||
(0)
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CIO

Loyalty

From a revenue cycle system standpoint, Oracle Health has got to get their stuff together. We...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

Epic's model is that they build everything themselves, and everything is integrated into the revenue...

Nov 2023
||
(0)
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Director

Operations, Value

We have had great experiences with patient accounting. We had a great implementation when we went...

Oct 2023
||
(0)
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Director

Relationship, Operations

When I recommend Cerner Patient Accounting to people, I always tell them that they will need to have...

Oct 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

Sometimes the vendor will tell us what is coming, but those things don't always come as soon as the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I am very happy with Cerner Patient Accounting. I like its transparency. When we were on another...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Getting everything to work with Cerner Patient Accounting was terribly painful and took a very long...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

We have tried to keep an open mind about seeing Oracle Health as a long-term partner, but working...

Oct 2023
||
(0)
 Thank you  Helpful

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COO

Relationship, Operations

There has been a lot of talk that Oracle Health has been successful in hiring new people, but we...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship, Operations

Oracle Health didn't do a very good job of making sure we were set up well for success when we went...

Oct 2023
||
(0)
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 or  to see details.

CIO

Operations

Cerner did a terrible job with their outsourcing before we went live with the system. During our...

Oct 2023
||
(0)
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 or  to see details.

CIO

Relationship

Oracle Health has changed their service model. When they had a different model, we had a liaison who...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have had issues with the vendor's third-party integration partners, and those issues have taken...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We worked with Oracle Health on several reports and dashboards that we felt they should have had out...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Things are going well with Oracle Health, and we have a good, solid, stable system. Oracle Health...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Value

We are definitely loyal to Oracle Health. We want to understand the road map better because we have...

Oct 2023
||
(0)
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