Oracle Health Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Manager

Relationship, Services

The application management services were sold to us as something that would offload a lot of daily...

Feb 2024
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Manager

Relationship, Services

With the firm's help desk service, our users are sometimes happy, but the service takes a while....

Feb 2024
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Manager

Relationship, Services, Value

When our internal help desk can't resolve something, they send the ticket to Oracle Health. The...

Feb 2024
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Manager

Relationship, Services

Sometimes, when Oracle Health's help desk service handles an issue and makes a change, we feel they...

Feb 2024
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Manager

Operations, Services, Value

The firm is supposed to be doing builds, including project builds like new implementations, but we...

Feb 2024
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Manager

Relationship, Operations

I have always been very happy that Oracle Health has an integration architect who does monitoring....

Feb 2024
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Manager

Relationship

We usually have to get someone's boss involved on the firm's side if we really want answers.

Feb 2024
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Manager

Value

I would tell others that if they have to use Cerner's software, they should not opt into the...

Feb 2024
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CFO

Relationship, Relationship, Relationship

We don’t see a lot of executive involvement from the firm, especially since they became part of...

Jan 2024
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CFO

Relationship, Relationship, Relationship

We are fine with our engagement with Oracle Health here and now, but if they do not move forward in...

Jan 2024
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CFO

Value, Value, Value

I don't feel nickel-and-dimed by Oracle Health because what we pay is pretty all encompassing.

Jan 2024
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CFO

Relationship, Relationship, Relationship

The firm has room for improvement now and then, but for the most part, their services are helpful....

Jan 2024
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CFO

Value, Value, Value

We never feel like we get as much as we pay for with these types of engagements.

Jan 2024
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Nurse

Relationship, Relationship, Relationship

We tried using Oracle Health’s help desk service, but it is inadequate. We use Oracle Health for...

Jul 2023
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Nurse

Relationship, Relationship, Relationship

Oracle Health wants us to only give them one priority at a time per solution. But when we submit...

Jul 2023
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Nurse

Relationship, Relationship, Relationship

The firm’s executives talk a good game. They listen but then do nothing. I used to be such an...

Jul 2023
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Nurse

Relationship, Relationship, Relationship, Operations, Operations, Operations

Until Oracle Health works out how to train their consultants, I would advise healthcare...

Jul 2023
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Nurse

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We took on many things that Cerner bought, but now the firm is backtracking a lot. We need...

Jul 2023
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