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Oracle Health Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Commentary Summary

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Neither
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Negative
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User Commentary

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Manager

Relationship, Services

The application management services were sold to us as something that would offload a lot of daily...

Feb 2024
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Manager

Relationship, Services

With the firm's help desk service, our users are sometimes happy, but the service takes a while....

Feb 2024
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Manager

Relationship, Services, Value

When our internal help desk can't resolve something, they send the ticket to Oracle Health. The...

Feb 2024
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Manager

Relationship, Services

Sometimes, when Oracle Health's help desk service handles an issue and makes a change, we feel they...

Feb 2024
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Manager

Operations, Services, Value

The firm is supposed to be doing builds, including project builds like new implementations, but we...

Feb 2024
||
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Manager

Relationship, Operations

I have always been very happy that Oracle Health has an integration architect who does monitoring....

Feb 2024
||
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Manager

Relationship

We usually have to get someone's boss involved on the firm's side if we really want answers.

Feb 2024
||
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Manager

Value

I would tell others that if they have to use Cerner's software, they should not opt into the...

Feb 2024
||
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CFO

Relationship

We don’t see a lot of executive involvement from the firm, especially since they became part of...

Jan 2024
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CFO

Relationship

We are fine with our engagement with Oracle Health here and now, but if they do not move forward in...

Jan 2024
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CFO

Value

I don't feel nickel-and-dimed by Oracle Health because what we pay is pretty all encompassing.

Jan 2024
||
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CFO

Relationship

The firm has room for improvement now and then, but for the most part, their services are helpful....

Jan 2024
||
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CFO

Value

We never feel like we get as much as we pay for with these types of engagements.

Jan 2024
||
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