Commentary Summary
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User Commentary
Relationship
We do pretty well with Oracle Health. Overall, we are pretty happy. CommunityWorks Clinical Suite...
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Relationship
Sometimes Oracle Health's support is a little sketchy. It is maybe a little better than a year ago....
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Culture, Loyalty, Value
We looked into Epic's system a little recently because all of the facilities around us that we...
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Relationship, Product
The biggest downfall I see from Cerner is if we need specific things for our facility, it can be a...
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Value
Since the vendor switched from Cerner to Oracle Health, we have definitely seen a change in pricing...
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Product
For the most part, Oracle Health does a good job with integration. Some of the quality reporting has...
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Relationship, Operations
The vendor has resources for education, but trying to find the specific thing we are looking for can...
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Product
Millennium PowerChart is click heavy, and the workflows are not complete. Oracle Health doesn't go...
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Loyalty, Product
With their releases, Oracle Health struggles with chasing deadlines instead of focusing on quality....
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Loyalty, Product
Oracle Health is making some changes to the workflow pages in Millennium PowerChart so that for the...
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Loyalty
We are very excited about the new EHR that Oracle Health showed at their conference. It isn't based...
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Value
The problem with whether I would recommend Millennium PowerChart is the overall value in terms of...
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Relationship, Operations, Product
Oracle Health did an update for the solution, and it seems like that went okay, although they had to...
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Product
The end users find some of the functionality to be difficult to navigate and not user-friendly. When...
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Relationship
There are a lot of moving parts behind the scenes in Cerner's system with integration and various...
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Relationship, Product
Cerner's RIS is rock solid and does what we need. We experience some issues whenever there are...
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Operations
With Cerner, a lot of the time, we are trained in a hand-me-down manner, where we are shown how a...
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Operations, Product
I have only dealt with Cerner's RIS, so I know it inside and out, and I can only see us using that...
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Culture
We are trying to step away from Oracle Health. They are very much focused on quarterly expectations...
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Operations, Value
Oracle Health has a premier pass that provides access to a lot of training classes, and it is what...
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Product
The feedback that I get from physicians and nurses about Millennium PowerChart is that it is the...
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Loyalty
There are a lot of C-suite people who are Oracle Health shops that are very unsure about what Oracle...
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Relationship
Oracle Health’s support is something I have to get involved in way too often, and I normally have to...
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Relationship
We would like Oracle Health to be proactive and reach out to us about technology deprecations. We...
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Product
There is a lack of standardization in Millennium PowerChart. The vendor will put out a tool, like an...
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Product
Millennium PowerChart is not a terrible tool, but it isn't great. I haven't seen anything innovative...
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Operations
During our last upgrade, we scheduled downtime, and several hours into it, Oracle Health finally...
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Operations, Product
Once users get trained on Millennium PowerChart and get the hang of it, it isn't that horrible to...
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Relationship
Oracle Health’s support is fine and good. At my level, Oracle Health’s proactivity is fine. They do...
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Operations
During the implementation of a specific upgrade, Oracle Health was very good with sticking to the...
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Product
In terms of new technology, Oracle Health has a paging system that is integrated with our EMR. The...
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Relationship, Value
It seems like the system breaks on its own a lot. We will have gone many months filing a certain...
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Relationship, Product
The vendor is getting into rolling out an entire rewrite of the financials with what we are hearing....
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Operations
The implementation was obviously a very big project, so it took more than a year. When we launched,...
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Product
Millennium PowerChart is very simple for us, and that is the way it should be. We go into Millennium...
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Product
I would like to develop my own query templates in Millennium PowerChart, but that is something that...
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Product
The limitation of Oracle Health is that most health systems out there use Epic. I would recommend...
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Product
Millenium PowerChart is exceptionally user friendly. Coders can find what they need in the right...
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Product
From a managerial standpoint, I like Millenium PowerChart because I can go back in, see when things...
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Product
I always like things to be efficient, so there is an opportunity for improvement that is not a big...
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Product
Some processes are automated, but that can sometimes be a detriment, so I don't know how I feel...
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Relationship
I would suggest to Oracle Health that they be more responsive to tickets, though that is probably a...
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Product
I don't think the system handles large amounts of data very well. We have a lot of visits,...
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Relationship, Product
We hear from some vendors that Oracle Health doesn't play well with others. They might not say it...
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Value
There is a fee anytime there is a review to be done to see whether we are doing things in the most...
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Product
A strength of the product is that we can see all the information we need to see. The product is...
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Product
Because we are on CommunityWorks Financials, things are hard. I'm sure some Millennium clients can...
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Product
There is something on the registration screen that is crazy, and it shouldn't be that way. My...
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Culture, Value
The only reason the vendor doesn't charge us for some things is that we raised such a stink about...
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Relationship
The support people take a little too long to respond to service requests. When we do get the...
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Relationship
Oracle Health has put a crew together. They help us with the changes that they are making to the...
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Relationship
We have an account representative who works very hard for us, but Oracle Health seems to make things...
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Relationship, Value
Oracle Health charges for everything. In the past when they were Cerner, our account representative...
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Loyalty, Operations
I find CommunityWorks Financials fairly easy to use. I was not trained on it, but I do still manage...
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Loyalty, Relationship
Oracle Health needs to listen more to their customers. I realize that Cerner is just a piece of...
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Relationship, Value
We pay a lot of money. To make me more likely to recommend CommunityWorks Financials, Oracle Health...
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Relationship
I'm not 100% sure whether I would buy CommunityWorks Financials again. We have had a lot of...
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Operations, Product
The concern with Millennium PowerChart is not with the product; it is with our IT people. They just...
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Product
I like that Millennium PowerChart pulls data into an infection prevention summary. I don't know...
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Product
One thing that really bugs me about Millennium PowerChart is that I can go to results review and go...
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Product
The one thing with Millennium PowerChart that I absolutely dislike is that I cannot create my own...
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Loyalty, Value
We aren't moving away from Oracle Health because of Millennium PowerChart, per se. This change is an...
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Relationship, Product, Value
There is some good utility in Millennium PowerChart, and it takes care of a lot of things that other...
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Relationship
I know our senior leadership has conversations with Oracle Health, but it is mostly to yell at them.
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Value
Oracle Health charges a lot for what they do. It seems like every time there is an update, we have...
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Operations
We have sent people for different types of training with Oracle Health, and that has gone well. But...
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Relationship
We are not fans of Oracle Health’s customer support. It is a constant sea of service requests....
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Product
I am sure the Cerner Patient Accounting system can do things, but we can’t get Oracle Health to set...
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Product
If we are looking at a patient's account in Cerner Patient Accounting, there are multiple ways to...
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Product
The best quality of Millennium PowerChart is that it is integrated with most of our other...
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Operations, Product
Millennium PowerChart is not the easiest EHR to use. It requires a lot of training for someone to be...
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Loyalty, Relationship
There is not a ton of executive support, at least in our case. We have had very limited executive...
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Relationship, Product
Most of the enhancements that we take related to Millennium PowerChart are things that we have to...
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Operations, Value
Almost all of Oracle Health’s training is at a cost, and we still have to localize it. So even when...
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Culture, Loyalty, Value
Millennium PowerChart is an extremely expensive product compared to other EHRs of a similar size,...
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Product
I don't do too much in Millennium PowerChart. I mostly just enter notes, look at blood work, and...
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Product
Millennium PowerChart just has a lot of different areas where documentation can be entered so that...
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Product
It is difficult to find things in Millennium PowerChart, and there is nowhere to chart things. There...
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Product
The one downfall of Millennium PowerChart in my role is that I monitor the patients in different...
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Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Product, Value
We probably don't use the system to the extent that a lot of deployments do. There is very little...
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Value
The big challenge is the cost of implementing anything. The product is very expensive, and the...
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Culture, Value
The pricing for the system has gotten worse since Oracle Health took over. The prices for new...
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Operations
When it comes to training, I don't think Oracle Health gets their information out, so it is hard for...
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Relationship, Product
I like a lot of the vendor's regulatory things. The vendor does a very good job of supporting...
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Relationship
Oracle Health hasn't fulfilled a lot of their support promises to us in terms of turnaround times...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Product
I don't have doctors or nurses complaining about the inpatient side. Oracle Health's design on the...
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Product
I would like to see a better medication reconciliation process on the clinical side of the solution....
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Culture, Value
Oracle Health charges for everything. They are maybe worse than Cerner. I want to see the platforms...
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Product
There are multiple ways to do things in the system. Sometimes that is good, but sometimes it makes...
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Product
Oracle Health's suite of mobile apps is a highlight. It puts things at the fingertips of providers...
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Product
At the end of the day, we take really good care of our patients using the system. The system's...
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Product
There are particular places and elements in the system that could be more streamlined. For example,...
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Relationship
I think staffing challenges are endemic across the country these days. It is tough to get enough...
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Culture, Value
I would say that the vendor doesn't charge us for every little thing, but there are additional...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Operations
When we went live with CommunityWorks Clinical Suite, many other facilities in our area were also...
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Relationship
Just for regular everyday service, there is both a telephone process for entering a ticket as well...
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Culture, Value
One of the big things we were hoping for with CommunityWorks Clinical Suite was that we would be...
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Product
Our frontline staff and physicians are frustrated with the product and feel that it impedes their...
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Relationship
We do have what is called a client accountable executive who is our overall contact. This individual...
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Operations
The implementation of the CommunityWorks Clinical Suite product was extremely poor, and the ongoing...
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Operations, Product
For me, this solution is easy to navigate. It is easy to find things, and I know exactly where to...
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Value
In the past I have felt like part of the problem was that the vendor charged for every little thing,...
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Product
There are some things that I don't like in this solution. There are some things that we might have...
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Product
It seems like there are a lot of new tools out there that Oracle Health could perhaps leverage....
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Relationship, Operations
Since Oracle Health took over, I don't really have any frontline dealings with the vendor. We would...
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Relationship, Value
All support now just seems to be a process of putting in tickets and waiting, not hearing back, and...
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Product
I don't have any issues with this solution. We made some mistakes when we built it, but I don't...
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Product
I like that it doesn't take us too long to get somebody up to speed because the system is used...
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Culture, Loyalty, Relationship
I'm a little reserved on answering whether the vendor keeps all their promises. Under the Cerner...
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Operations
A lot of the vendor’s training opportunities require travel. I would like it if they had more...
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Loyalty, Value
The product does a good job of being a patient care system. It is a little click happy, but it puts...
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Value
Cost is certainly a consideration. The system costs a lot, and it doesn't do much more than our...
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Relationship
The support is bad. We can't call the vendor for the things that we used to. They reduced the amount...
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Relationship
The vendor has had hardware failures that have been kind of embarrassing for a very large company....
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Product
I would not buy this product again. We went backward in a lot of our abilities. That is just the...
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Product
Millennium PowerChart is a feature-rich solution. We can make it do anything, and it does a nice...
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Loyalty
We are considering continuing with Oracle Health because we have a significant investment in the...
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Culture, Loyalty
We are considering switching from Oracle Health because of the way they structure their contracts....
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Loyalty, Relationship
Oracle Health has engineering teams and subject matter experts who are focused on the Cerner side of...
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Relationship, Product
Ever since Oracle purchased Cerner, the vendor's support and development have degraded quite a bit....
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Product
Integrations with Millennium PowerChart depend. There are certain things that Oracle Health does...
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Relationship
We would like Oracle Health's customer support people to get back to us. The vendor does a great job...
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Product
There are some ongoing design limitations that we have run into with Millennium PowerChart. The...
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Relationship
We get lots of flashes, distributions, and proactive things from Oracle Health. We have a whole list...
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Product
Millennium PowerChart is fairly straightforward. Oracle has an upgrade center, and they handle...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Relationship, Operations
I hate Oracle Health's support after a go-live. They are awful. During our entire go-live, as we...
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Loyalty, Product
CommunityWorks Clinical Suite doesn't quite meet our needs because we are still learning. It will...
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Culture
We had issues on CommunityWorks Clinicals Suite that we have worked out, but I think that Oracle...
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Loyalty, Product
We are on the most current version because CommunityWorks Clinical Suite is a standard platform, so...
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Operations, Product
CommunityWorks Clinical Suite is the best that is out there for our hospital size. What we came from...
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Relationship
Support is one of Oracle Health's biggest areas for improvement. I have a full-time employee...
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Loyalty
Millennium PowerChart is pretty effective as a clinical system but is terrible and significantly...
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Loyalty
Oracle Health's road map is not completely clear about the future of the system in its current form....
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Culture
Invoicing and contracting are issues in Millennium PowerChart. All of our Cerner contracts have been...
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Loyalty
If we were starting from scratch with a new health system and had to pick a vendor, we would pick...
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Loyalty, Relationship
Oracle Health keeps most of their promises. We do a lot of work with them on bringing external data...
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Loyalty
Part of our organizational strategy is to align Millennium PowerChart with ERP systems, supply...
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Relationship, Product
Usability is the main thing Oracle Health needs to improve, but they seem to be getting better. A...
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Relationship, Value
The analyst build tools in the solution are antiquated, time consuming, and unintuitive. Oracle...
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Operations, Product
Integration is challenging. One project we had was an interoperability project that went terribly....
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Product
Knowing what I know now, the recent trend is after acquiring Cerner, Oracle Health seems to have a...
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Culture
We are in some disputes with Oracle Health. It is hard to trust the things that are said to us...
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Value
The vendor’s prices have certainly gone up, and I don't necessarily feel like the value that we...
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Loyalty, Relationship
For a long time, I thought Cerner, prior to being acquired by Oracle Health, was the real innovator...
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Culture, Loyalty
We are heavily considering making the product part of our long-term plans. We need to see some more...
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Relationship
Our client executive is heavily involved. Above them, the ability to solve problems seems to wane.
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Product
Cerner still has some growing to do. Some of their things don't make sense. The system could be a...
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Relationship
The vendor’s support service could be better. I would like to see quicker response times and...
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Relationship
Our facility has a person from Cerner who is contractually obligated to work on things from us for a...
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Operations
Training may be kind of a weakness for Cerner. Cerner will often send out a big data dump out of...
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Relationship
Our ability to work with people from Cerner who are empowered to solve our problems is a little low....
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Relationship
Honestly, I don't think that Cerner tries that hard. One excuse they like to use is that they can't...
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Loyalty
Cerner is part of our long-term plans. It is difficult to make a commitment to something as big as a...
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Product
For the most part, CommunityWorks Clinical Suite is a very usable, relatively intuitive system. Its...
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Relationship, Product
Cerner could improve their service by making things more usable. We would like to be able to revisit...
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Loyalty, Product
I have worked with Cerner's and Epic's systems for most of my career, and then I went to...
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Culture, Product
I would probably tell an organization looking at CommunityWorks Clinical Suite that when they start...
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Culture, Loyalty
I think Oracle Health is going to make a change. I want to see what Oracle Health will do with the...
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Operations, Product
CommunityWorks Clinical Suite isn't a hard system to learn.
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
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Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
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Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
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Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
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Culture
With Oracle Health, every opportunity is a sale opportunity. They will promote certain aspects,...
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Product
Cerner's product was engineered and developed for an acute space, not an ambulatory space, and the...
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Relationship
Our state has some legislation regarding certain things we are required to document in our EHR, but...
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Relationship
Oracle Health is not consistent in delivering what they have promised to deliver. They are very slow...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
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Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
I would like to see Millennium PowerChart's slow road map improved. We are in the process of moving...
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Loyalty, Value
If I were talking to a smaller hospital system that was looking to use something cheap and if they...
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Value
Our run rate on Millennium PowerChart is probably close to what our run rate would be on other...
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Relationship, Product
It isn’t like Oracle Health doesn’t mean well, but really moving the needle in healthcare takes a...
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Loyalty, Product
We have talked with Oracle Health about their vision. We have looked at their planned portfolio of...
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Product
The biggest burden that clinicians have is the clinical documentation burden. So the digital...
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Loyalty, Relationship
Oracle Health has gotten worse over the past few months because it is not clear who is in the...
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Culture, Value
Oracle Health keeps all of their promises on the inpatient side. I feel less nickel-and-dimed with...
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Loyalty, Product
We heard in our survey results that different products don't talk to each other, including...
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Product
As a whole product, I think Millennium PowerChart is at a strong, high rating for the functionality...
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Loyalty, Relationship
I have seen a lot more executive involvement from the vendor than I used to. I think the vendor...
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Loyalty, Product
Generally, the views, templates, orders, and preference lists are less HTML based and more difficult...
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Loyalty, Product
We have the system really well tooled for a certain area, and there will be a bit of a step back...
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Relationship, Product
Oracle Health doesn’t keep promises to perform required upgrades at the home-based city level to...
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Product
The worst things in Oracle Health's system are ambulatory scheduling efficiencies, interoperability...
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Operations, Value
With the system, we have improved the physician and nurse experience by targeting individualized...
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Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
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Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
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Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
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Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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