Millennium/CommunityWorks Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
Cerner Patient Accounting is pricey, and Oracle Health charges for every little thing. They...
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Operations, Product
Oracle Health has a bit of an education piece we can go into, but it isn't intuitive. We have to...
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Culture, Value
Oracle Health hasn’t been promoting anything lately. They don’t bring new technology to the table...
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Product
I would like to see the whole Cerner Patient Accounting system improved. It is physician based, and...
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Product
In Cerner Patient Accounting, it is easy to look at accounts and get some patient accounting things...
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Product, Value
On the cost report side of Cerner Patient Accounting, when I'm audited and have to pull...
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Product, Value
We probably don't use the system to the extent that a lot of deployments do. There is very little...
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Value
The big challenge is the cost of implementing anything. The product is very expensive, and the...
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Culture, Value
The pricing for the system has gotten worse since Oracle Health took over. The prices for new...
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Operations
When it comes to training, I don't think Oracle Health gets their information out, so it is hard for...
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Relationship, Product
I like a lot of the vendor's regulatory things. The vendor does a very good job of supporting...
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Relationship
Oracle Health hasn't fulfilled a lot of their support promises to us in terms of turnaround times...
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Relationship, Product
Cerner Patient Accounting is an unrefined product. There are a million things that we can do in it,...
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Relationship, Product
The annoying thing about Oracle Health's upgrades is that we had to take multiple upgrades in one...
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Loyalty
We have chosen to deintegrate the system with a lot of things because deintegrating isn't always the...
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Operations
There isn't really any training for the system. I think users can take a class, but we haven't sent...
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Product
I guess I would buy Cerner Patient Accounting again. We have done a lot of work on Cerner Patient...
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Product
I don't have doctors or nurses complaining about the inpatient side. Oracle Health's design on the...
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Product
I would like to see a better medication reconciliation process on the clinical side of the solution....
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Culture, Value
Oracle Health charges for everything. They are maybe worse than Cerner. I want to see the platforms...
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Product
There are multiple ways to do things in the system. Sometimes that is good, but sometimes it makes...
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Product
Oracle Health's suite of mobile apps is a highlight. It puts things at the fingertips of providers...
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Product
At the end of the day, we take really good care of our patients using the system. The system's...
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Product
There are particular places and elements in the system that could be more streamlined. For example,...
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Relationship
I think staffing challenges are endemic across the country these days. It is tough to get enough...
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Culture, Value
I would say that the vendor doesn't charge us for every little thing, but there are additional...
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Loyalty
We will get on RevElate, but we don't want to be the first or last for that. We are pretty stable on...
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Loyalty, Product
As with most vendors, I always remain disappointed that financials come last on the development...
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Value
I would evaluate Oracle Health again. I would buy Cerner Patient Accounting again if I still felt it...
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Operations
When we went live with CommunityWorks Clinical Suite, many other facilities in our area were also...
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Relationship
Just for regular everyday service, there is both a telephone process for entering a ticket as well...
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Culture, Value
One of the big things we were hoping for with CommunityWorks Clinical Suite was that we would be...
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Product
Our frontline staff and physicians are frustrated with the product and feel that it impedes their...
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Relationship
We do have what is called a client accountable executive who is our overall contact. This individual...
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Operations
The implementation of the CommunityWorks Clinical Suite product was extremely poor, and the ongoing...
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Operations, Product
For me, this solution is easy to navigate. It is easy to find things, and I know exactly where to...
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Value
In the past I have felt like part of the problem was that the vendor charged for every little thing,...
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Product
There are some things that I don't like in this solution. There are some things that we might have...
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Product
It seems like there are a lot of new tools out there that Oracle Health could perhaps leverage....
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Relationship, Operations
Since Oracle Health took over, I don't really have any frontline dealings with the vendor. We would...
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Relationship, Value
All support now just seems to be a process of putting in tickets and waiting, not hearing back, and...
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Product
I don't have any issues with this solution. We made some mistakes when we built it, but I don't...
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Product
I like that it doesn't take us too long to get somebody up to speed because the system is used...
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Culture, Loyalty, Relationship
I'm a little reserved on answering whether the vendor keeps all their promises. Under the Cerner...
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Operations
A lot of the vendor’s training opportunities require travel. I would like it if they had more...
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Loyalty, Value
The product does a good job of being a patient care system. It is a little click happy, but it puts...
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Value
Cost is certainly a consideration. The system costs a lot, and it doesn't do much more than our...
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Relationship
The support is bad. We can't call the vendor for the things that we used to. They reduced the amount...
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Relationship
The vendor has had hardware failures that have been kind of embarrassing for a very large company....
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Product
I would not buy this product again. We went backward in a lot of our abilities. That is just the...
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Product
Millennium PowerChart is a feature-rich solution. We can make it do anything, and it does a nice...
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Loyalty
We are considering continuing with Oracle Health because we have a significant investment in the...
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Culture, Loyalty
We are considering switching from Oracle Health because of the way they structure their contracts....
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Loyalty, Relationship
Oracle Health has engineering teams and subject matter experts who are focused on the Cerner side of...
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Relationship, Product
Ever since Oracle purchased Cerner, the vendor's support and development have degraded quite a bit....
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Product
Integrations with Millennium PowerChart depend. There are certain things that Oracle Health does...
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Relationship
We would like Oracle Health's customer support people to get back to us. The vendor does a great job...
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Product
There are some ongoing design limitations that we have run into with Millennium PowerChart. The...
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Relationship
We get lots of flashes, distributions, and proactive things from Oracle Health. We have a whole list...
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Product
Millennium PowerChart is fairly straightforward. Oracle has an upgrade center, and they handle...
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Relationship
The people we are working with at Oracle Health who are trying to help us are easy to work with....
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Culture, Relationship
Oracle Health needs to be more candid about what they can and cannot do. We are a fast-growing...
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Operations, Product
Since the implementation, we are still struggling with CommunityWorks Financials. Things are not...
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Relationship, Operations
I hate Oracle Health's support after a go-live. They are awful. During our entire go-live, as we...
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Loyalty, Product
CommunityWorks Clinical Suite doesn't quite meet our needs because we are still learning. It will...
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Culture
We had issues on CommunityWorks Clinicals Suite that we have worked out, but I think that Oracle...
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Loyalty, Product
We are on the most current version because CommunityWorks Clinical Suite is a standard platform, so...
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Operations, Product
CommunityWorks Clinical Suite is the best that is out there for our hospital size. What we came from...
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Relationship
Support is one of Oracle Health's biggest areas for improvement. I have a full-time employee...
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Loyalty
Millennium PowerChart is pretty effective as a clinical system but is terrible and significantly...
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Loyalty
Oracle Health's road map is not completely clear about the future of the system in its current form....
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Culture
Invoicing and contracting are issues in Millennium PowerChart. All of our Cerner contracts have been...
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Loyalty
If we were starting from scratch with a new health system and had to pick a vendor, we would pick...
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Loyalty, Relationship
Oracle Health keeps most of their promises. We do a lot of work with them on bringing external data...
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Loyalty
Part of our organizational strategy is to align Millennium PowerChart with ERP systems, supply...
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Relationship, Product
Usability is the main thing Oracle Health needs to improve, but they seem to be getting better. A...
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Relationship, Value
The analyst build tools in the solution are antiquated, time consuming, and unintuitive. Oracle...
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Operations, Product
Integration is challenging. One project we had was an interoperability project that went terribly....
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Product
Knowing what I know now, the recent trend is after acquiring Cerner, Oracle Health seems to have a...
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Culture
We are in some disputes with Oracle Health. It is hard to trust the things that are said to us...
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Value
The vendor’s prices have certainly gone up, and I don't necessarily feel like the value that we...
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Loyalty, Relationship
For a long time, I thought Cerner, prior to being acquired by Oracle Health, was the real innovator...
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Culture, Loyalty
We are heavily considering making the product part of our long-term plans. We need to see some more...
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Relationship
Our client executive is heavily involved. Above them, the ability to solve problems seems to wane.
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Product
Cerner still has some growing to do. Some of their things don't make sense. The system could be a...
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Relationship
The vendor’s support service could be better. I would like to see quicker response times and...
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Relationship
Our facility has a person from Cerner who is contractually obligated to work on things from us for a...
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Operations
Training may be kind of a weakness for Cerner. Cerner will often send out a big data dump out of...
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Relationship
Our ability to work with people from Cerner who are empowered to solve our problems is a little low....
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Relationship
Honestly, I don't think that Cerner tries that hard. One excuse they like to use is that they can't...
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Loyalty
Cerner is part of our long-term plans. It is difficult to make a commitment to something as big as a...
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Product
For the most part, CommunityWorks Clinical Suite is a very usable, relatively intuitive system. Its...
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Relationship, Product
Cerner could improve their service by making things more usable. We would like to be able to revisit...
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Loyalty, Product
I have worked with Cerner's and Epic's systems for most of my career, and then I went to...
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Culture, Product
I would probably tell an organization looking at CommunityWorks Clinical Suite that when they start...
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Culture, Loyalty
I think Oracle Health is going to make a change. I want to see what Oracle Health will do with the...
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Operations, Product
CommunityWorks Clinical Suite isn't a hard system to learn.
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Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
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Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
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Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
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Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
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Culture
With Oracle Health, every opportunity is a sale opportunity. They will promote certain aspects,...
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Product
Cerner's product was engineered and developed for an acute space, not an ambulatory space, and the...
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Relationship
Our state has some legislation regarding certain things we are required to document in our EHR, but...
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Relationship
Oracle Health is not consistent in delivering what they have promised to deliver. They are very slow...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
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Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
I would like to see Millennium PowerChart's slow road map improved. We are in the process of moving...
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Loyalty, Value
If I were talking to a smaller hospital system that was looking to use something cheap and if they...
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Value
Our run rate on Millennium PowerChart is probably close to what our run rate would be on other...
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Relationship, Product
It isn’t like Oracle Health doesn’t mean well, but really moving the needle in healthcare takes a...
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Loyalty, Product
We have talked with Oracle Health about their vision. We have looked at their planned portfolio of...
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Product
The biggest burden that clinicians have is the clinical documentation burden. So the digital...
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Loyalty, Relationship
Oracle Health has gotten worse over the past few months because it is not clear who is in the...
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Culture, Value
Oracle Health keeps all of their promises on the inpatient side. I feel less nickel-and-dimed with...
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Loyalty, Product
We heard in our survey results that different products don't talk to each other, including...
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Product
As a whole product, I think Millennium PowerChart is at a strong, high rating for the functionality...
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Loyalty, Relationship
I have seen a lot more executive involvement from the vendor than I used to. I think the vendor...
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Loyalty, Product
Generally, the views, templates, orders, and preference lists are less HTML based and more difficult...
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Loyalty, Product
We have the system really well tooled for a certain area, and there will be a bit of a step back...
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Relationship, Product
Oracle Health doesn’t keep promises to perform required upgrades at the home-based city level to...
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Product
The worst things in Oracle Health's system are ambulatory scheduling efficiencies, interoperability...
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Operations, Value
With the system, we have improved the physician and nurse experience by targeting individualized...
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Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
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Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
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Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
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Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Relationship
Oracle Health's executive involvement has been middle of the road.
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Loyalty
With the transition to Oracle Health, there is a tremendous amount of talent, much bigger than...
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Loyalty, Product
I think Millennium PowerChart is a very typical solution. It is fine, but there is definitely a lot...
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Relationship, Operations
Oracle Health supports us well in upgrades. They do preparation work with us. In our last upgrade,...
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Loyalty
We are leaving Millennium PowerChart because our new leaders like a different vendor. Also, things...
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Relationship
When we log tickets, it sometimes takes longer for Oracle Health to understand what we are saying...
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Product
Cerner's laboratory solution is integrated nicely and smoothly with Millennial PowerChart, and there...
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Operations, Product
We get a lot of upgrades. The vendor tends to want to fix something and then breaks every other...
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Product
Currently, the providers seem to be able to maneuver the product pretty well. It is set up okay, and...
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Product
I wouldn’t buy the product again. If someone is a back-end pencil pusher, the system is fumbly and...
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Operations
The providers need a little more training on how to use some of the things, how to correct things,...
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Product
There are features that Oracle Health talks about that don't work in Millennium PowerChart. AI is...
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Relationship, Product
We are able to get to Oracle Health’s executives. That is good, but we are not seeing movement in...
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Loyalty, Product
Oracle Health has done a better job recently of communicating their vision and where they are going....
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Relationship
Oracle Health shared their road map about what was already GA and what is coming, and they did...
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Product
In our markets, we need to get our clinical teams on the same record for acute care and ambulatory,...
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Relationship
We have had a very good hosting experience in Cerner's remote-hosted option, and we just don't want...
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Relationship, Product
Oracle Health has great engineers. The vendor needs to ensure they engage their customers like us in...
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Loyalty, Product
Oracle Health supports things from a behavioral health integration perspective. From a standalone...
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Relationship
The vendor really has to make sure they don't mess up anything from a business relationship...
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Relationship
Oracle Health’s support was one of the first things that deteriorated, but it has improved. Their...
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Product
I need to see Oracle Health deliver on four priorities from a product perspective. First is the...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
Millennium PowerChart is a great clinical product. It has good coverage. The recent upgrades from...
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Operations, Product
Millennium PowerChart is not intuitive. Even though it has been around forever, it still takes quite...
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Loyalty, Relationship
At this point, continuing with Cerner was not a good deal for the hospital versus going to another...
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Relationship, Operations, Product
The legacy Cerner approach was not to do everything. Cerner wasn't like Epic, who had a product for...
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Loyalty, Relationship, Product
The vendor's CDA things aren't exciting. Epic has much bigger partnerships there, and they are doing...
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Product
Our care providers and consumers who use Oracle Health's platforms say that those platforms aren't...
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Relationship
The things we need from Cerner aren't very different this year than they have been in years past. We...
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Loyalty, Relationship
Oracle Health's vision is all high-level puffery. I love their focus on interoperability, open APIs,...
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Relationship
Oracle Health is trying to cling to us with a white-knuckle hold. They are meeting with our senior...
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Loyalty
Over the next year, I think that Oracle Health will keep up their death spiral. They keep falling...
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Relationship
Oracle Health needs to listen to us and understand what our problems are. The vendor has lost so...
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Product
Millennium PowerChart is really good. We are able to build out new things to support our regulatory...
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Relationship
I have spent some time with a fair number of other Cerner clients recently, and it sure would be...
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Loyalty, Product
Oracle Health has talked about the bedside and the back room, and they have all the capability for...
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Relationship, Operations
The vendor's implementation services could be better because they have had some pretty high staffing...
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Product
The integration could be better, and that is primarily because we are the ones who have done a lot...
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Loyalty, Value
We were considering moving to Epic, but we decided to stay with Cerner because of finances and the...
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Loyalty, Product
The product is stable and reliable. It isn't as feature rich or user friendly as it could be. We...
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Operations
For others who are looking into Millennium PowerChart, my advice would be to make sure they pay...
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Product
We struggle a bit more than others because we took what another organization had initially. If we...
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Culture
Oracle Health has struggled with staffing. We use their support services. We have been on the system...
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Relationship
The people we work with at Oracle Health have to take a lot back to their leadership, but I really...
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Relationship
Oracle Health has done well with keeping all their promises. Even though I have said I would not go...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Relationship
Unfortunately, Oracle Health is a little more difficult to work with. Oracle Health does charge for...
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Culture, Operations, Product
Luckily, I'm not involved in the system's upgrades, but I always hear from the IT team about them....
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Product
I like Millennium PowerChart, but sometimes it is too clinical based, and coding is not always...
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Product
The ball has really dropped with CommunityWorks Clinical Suite. We are not receiving updates and...
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Value
Anytime we want something, it comes at a significant fee. Any of our expectations of things that...
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Loyalty
We will not be continuing to use Oracle Health's service.
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Relationship
Initially, we struggled with putting in tickets to have something changed or updated in...
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Relationship
Oracle Health needs to be aware of things that are going to break and issues that are going to...
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Product
Pulling reports in the system is a pretty simple process. I haven't had any issues with that.
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Operations
We have done a few recent upgrades for Millennium PowerChart. Oracle Health was available for the...
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Operations, Product
When Oracle Health built their system, they didn't put it in the cloud, and that caused slowness....
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Relationship
I don't think Oracle Health has been very proactive about a lot of things. There are things that we...
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Culture, Value
Oracle Health is trying to make money, like a lot of organizations, and I don't think that our...
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Product, Value
Oracle Health has outcomes that they want to meet. Those outcomes are tangible. The vendor wants to...
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Culture
For Oracle Health, it is hard because there are different projects. Some are okay, and others are...
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Loyalty, Relationship, Product
Oracle Health has done a lot in the support realm. They added an app within the patient chart so...
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Loyalty, Relationship
With Oracle Health, we have a very responsive team that works with us closely to make sure we have...
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Product
The actual integration in Millennium PowerChart is good; the only issue is the lag time. We can do...
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Loyalty, Relationship, Operations, Product
Due to improvements that another vendor has made as well as changes within Oracle Health, it would...
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Operations, Product
We have a couple of new x-ray tests or lab tests that nobody in the domain has asked for yet, and...
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Loyalty, Relationship
The vendor's website has changed as they are transitioning, and that makes sense. Oracle Health is...
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Product
The vendor has put unified reporting and analytics on the back burner, but they keep touting this...
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Loyalty, Product
Previously, I had people who knew what to do with the solution, and they just needed the tools to...
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Relationship
Oracle Health made a drastic change last year. There used to be an SSO assigned to each account, and...
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Relationship, Product
Oracle Health has done a couple of things over the last year that have been positive. They can...
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Product
Millennium PowerChart does what it needs to do. It gets the job done; I'll put it that way. I don't...
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Product
Some of Millennium PowerChart’s reporting is nonexistent or hard to get to. The product could be...
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Product
The Millennium PowerChart system is large, and it is missing many things, and part of that is due to...
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Relationship
Our Oracle Health application management services person will let us know anytime they have an issue...
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Culture, Operations
One shortcoming of Millennium PowerChart is that the salespeople are not very aware of what the...
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Product
I don't know that I would recommend the Millennium PowerChart system. I like its flexibility, and...
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Relationship
Support for the Millennium PowerChart solution is typically handled through the application...
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Operations, Product
Millennium PowerChart requires substantial training. The system does have some newer things, like...
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Relationship, Product
We had delays that lasted a few months during a recent Millennium PowerChart upgrade. When we went...
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Loyalty, Relationship
In the past, I was more optimistic with Millennium PowerChart, but I don't have any optimism that...
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Culture, Value
With Millennium PowerChart, there are plenty of freebies. For example, we can download packages and...
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Loyalty, Relationship
Oracle Health has stalled providing new technology for the Millennium PowerChart system. We hear...
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Relationship
When we need support from Cerner, we have to jump through a lot of hoops to get things going....
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Relationship, Product
Cerner actually does a pretty good job with interoperability, but there are also some things lacking...
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Relationship, Product
Maybe Cerner doesn't have a full understanding of our current Cerner environment. People can tweak...
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Product
With Cerner, one of our big pain points is all the manual interventions we have primarily for our...
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Loyalty, Product
We have been making updates to the system, and things have been bumpy but good. There are lots of...
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Relationship, Operations
Cerner never keeps development timelines, implements things on time, or resolves concerns they...
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Loyalty, Relationship
Oracle Health is going through their big transition from Cerner to Oracle Health. With that...
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Loyalty
The Cerner product is like an Android product in that we can get full access and we can do whatever...
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Loyalty
I feel like Cerner is pulling back. It will be interesting to see whether Oracle Health really...
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Loyalty
It would be helpful if Oracle Health were to keep some of their promises about things that are...
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Culture, Operations, Product
Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...
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Product
Oracle Health is doing really well with integrations and interoperability.
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Operations
Some of the implementation challenges with Oracle Health include not following through and not...
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Product
We like Millennium PowerChart because of its flexibility, ability to customize workflows, and...
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Product
The registration and the clinical portions of Millennium PowerChart are fine. But sometimes charges...
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Value
For the amount of money we pay to Oracle Health yearly, we don’t feel as though we should have to...
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Relationship
Almost everything is based on a ticket system for Oracle Health’s customer support, and that is...
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Loyalty, Relationship
Oracle Health likes to make a lot of promises, and they haven't ever been able to keep many of those...
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Relationship
We haven’t seen any huge changes with the product itself or in working with Oracle Health in the...
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Loyalty
I don't see us moving away from Oracle Health. There are not really a lot of options that offer as...
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Culture, Value
Oracle Health charges for every little thing. Their pricing went up and has been a lot higher since...
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Relationship
We have one main executive that we deal with, and they try really hard. But they just don't get very...
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Relationship
If the consultants working at Oracle Health actually knew about the product, that would be very...
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Operations, Product
We just had nothing but problems with the Oracle Health implementation. The problem with...
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Culture, Value
Cerner was supposed to get things done and fixed, and I don't know whether it was just because of...
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Relationship, Product
CommunityWorks Clinical Suite doesn't have certain robust things that every hospital needs, like the...
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Product
One of the system's weaknesses is that there are so many different perspectives in it. A physician...
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Culture, Relationship
Oracle Health doesn't always keep their promises. They will say that they can do something, and then...
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Operations, Product
We have had the system for several years, and we becoming familiar with it and how to manage it. We...
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Product
There is a lot of information in the system, and if we are not careful, we can create problems for...
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Operations, Value
I don't know whether Oracle Health ever tries to avoid charging for things. They are always willing...
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Relationship
The Cerner folks trip over themselves sometimes and say Cerner when they mean to say Oracle Health....
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Loyalty, Product
The vendor is working on updating the platform and merging things into one system. Right now, they...
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Product
We would like a portal for our payers because we don't have that today. We have payers going...
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Relationship, Operations
The upgrades have months' worth of building and testing. We have to do a lot of modifications...
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Relationship, Product
There is a lot involved because of the monstrosity that has been created within the application....
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Culture, Loyalty
We get log messages from Oracle Health, and those are fed into our patient privacy solution. The log...
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Relationship
Oracle Health's teams, especially the regulatory teams, are working together to push the...
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Operations, Product
The Cerner solution isn't very intuitive. When we onboard new nurses, we don't have Cerner do their...
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Relationship, Operations
We have experts who are trained here, but trying to get ahold of the actual Cerner company is not...
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Operations, Product
Millennium PowerChart is a good, if not somewhat limited, system once we learn how to use it. There...
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Product
If the choice were up to me, I wouldn't buy Millennium PowerChart again. I don't think the system...
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Value
Oracle Health doesn't avoid charging for every little thing. Every time we make any kind of change,...
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Operations, Product
Our last upgrade for Millennium PowerChart went very well. We haven't had major problems with...
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Value
I don't know whether we have received our money's worth from the system. It just transforms paper...
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Relationship, Operations
Oracle Health hasn't changed their EHR much. We mostly have reservations with the vendor's support...
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Culture, Relationship
Our IT counterparts are highly frustrated with the service they are receiving. For example, when we...
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Culture, Relationship
The vendor sometimes releases components for the system that aren't generally available at that...
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Operations, Product
I don't really like Millennium PowerChart very much. If a user doesn't really understand how...
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Operations
We have departments that have never really gotten training on Millennium PowerChart. The training...
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Loyalty, Value
The only reason we haven't moved away from Millennium PowerChart is that it is incredibly expensive...
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Product
We can customize everything in Millennium PowerChart. Users have to have an open forum for moving...
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Relationship, Product
There have been some issues with the changes the vendor has made since Oracle took over. A lot of...
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Relationship
I don't know how good Oracle Health's support is because our IT department submits that information...
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Product
I like that Oracle Health is identifying revenue cycles and making improvements to the system's...
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Relationship
Oracle Health does a good job when it comes to being proactive. They were really proactive about...
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Relationship, Operations, Value
When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...
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Relationship
I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...
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Culture, Value
The cost of changes and things of that nature has been okay. If there is a request for a global...
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Value
We don't really have anything within the product that has the DA2 reporting. The reporting fees in...
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Value
If a user needs a special report or something like that, Oracle Health will typically charge the...
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Product
There is a lack of functionality and tools in Millennium PowerChart, and that is frustrating....
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Product
I would maybe buy Millennium PowerChart again, but I would get a better version. Apparently, we got...
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Product
I like the ability of the physicians to do their own reports and documentation. The product seems to...
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Product
One positive thing about Millennium PowerChart is that the system provides EKG management and fetal...
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Loyalty, Relationship
We are not getting a lot of support from Cerner. We have told them we are moving off their product,...
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Operations
The communication with rolling out new upgrades with Oracle Health isn't fantastic, helpful, or...
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Operations, Product
Once we get used to Millennium PowerChart, it is really easy to use. The new MPages product that...
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Product
I would like more customizations in Millennium PowerChart. A lot of things are still stuck, and they...
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Relationship
Sometimes Oracle Health will tell us that something is going to function a bit differently than it...
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Product
I would buy Millennium PowerChart again because it is the only EHR I have really used outside of...
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Product
The vendor has a decent solution. I do think they maybe offered too much personalization; it kind of...
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Relationship
Ever since Cerner changed to Oracle Health, there have been a lot of new people who don't...
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Operations
Oracle Health is really great for the clinical side of things, but we were still working on our...
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Relationship, Value
Oracle Health doesn't really have customer service, so we can't really get help. When we do get...
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Loyalty, Value
We are looking to change vendors for our bad debt collection agency. We thought we could just change...
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Relationship
My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...
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Value
The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...
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Product
I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...
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Loyalty
Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.
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Product
The struggle with Millennium PowerChart is that users have to go in and out of applications and...
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Relationship
I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...
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Product
There are multiple applications within the platform, so we use it for many things. Within one...
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Operations, Product
I have used only a few different applications, so I don't have a huge frame of reference for...
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Operations
When I was hired, I received training from coworkers or management but not from the vendor. I don't...
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Operations
Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...
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Operations
Oracle Health could improve their timing of training to align with the build. The training happened...
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Product
We expected interoperability all the way from the provider role down to the sharing of information...
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Loyalty, Product
The trend is for cloud-based systems. We are on a continuum space where we are connected through...
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Relationship, Value
Oracle Health wants money to fix everything. So they don't keep their promises because we can't pay...
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Operations
The training for Millennium PowerChart is more PDFs and wiki pages than hands-on demonstrations of...
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Operations, Product
Millennium PowerChart is difficult to navigate. There are a lot of tricks and a lot of different...
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Relationship, Operations, Product
Millennium PowerChart works fine. We recently integrated the capacity management piece, which is...
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Value
Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...
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Product
We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...
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Operations
Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...
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Product
Millennium PowerChart is a very open platform, so the vendor does a lot of integrations. They are...
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Product
There have been specific features and functions that have been on our road map for years, and Oracle...
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Operations
The rollout plan has too tight of a training time frame to get effective training for everyone. Some...
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Relationship, Operations
CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...
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Operations, Product
The vendor has been doing this for a while, and they have these other domains that supposedly...
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Relationship
The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...
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Product
CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...
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Relationship, Product
If all the hospitals in our system were in one community, that would be fabulous because we would be...
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Relationship, Product
There has been a natural evolution of the community that is stuck using the system. We are all...
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Relationship, Operations, Product
Cerner has gotten a little better. During my first experience with the system, the vendor didn't...
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Loyalty
The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...
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Relationship
We have moved more toward using a third party for service because the vendor has lost a lot of their...
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Product, Value
If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...
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Product
The biggest strength of Millennium PowerChart is being able to combine all patient information into...
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Product
We would like Oracle Health to make the nursing note assessment a little more streamlined than a...
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Relationship
We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...
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Value
In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...
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Operations
We had a third party do our implementation and training. The training was pretty good. Some of our...
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Operations
We were frustrated that we had to work with a third-party firm. We felt that we were being handed...
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Loyalty, Relationship
Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...
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Product
The system is very functional. There are a lot of features in it that are great if we are looking...
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Product
Since we started working with Cerner, we have felt that Millennium PowerChart was a very competent...
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Relationship
When we log a service request with Cerner or Oracle Health, it can sometimes take a minute for us to...
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Loyalty
Over time, Oracle Health’s product is going to do better because other vendors are pushing them, and...
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Loyalty, Value
I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...
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Operations
We have had a pretty positive experience with our go-live. Things are looking up in that respect.
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Culture
Dealing with Oracle Health is still a challenge. They have brand-new paperwork. Trying to do a...
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Relationship
We had an internet issue with the system, and Oracle Health called us before we knew what was going...
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Value
The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...
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Relationship, Operations
We have had really problems with the vendor's support. The vendor has cut their support staff and...
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Culture, Relationship
Oracle Health offered some promises about their reports that they haven't held up. We have had more...
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Relationship, Product
There are some things that we can't do in the product. Users need to be really aware of what the...
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Loyalty, Product
I haven't heard too many complaints from our end users about Oracle Health's system. When we get...
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Operations
I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...
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Culture, Product
Oracle Health promised they understood our specific market, but some fundamental elements of the...
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Relationship, Product
From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...
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Culture
We have to buy external products to meet some basic needs. For example, we have to purchase a...
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Relationship
Our account manager is a good person who is pretty effective. They can't solve everything, but we...
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Operations
The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...
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Operations, Product
The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...
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Relationship
Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...
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Operations
Cerner hired external consultants to do our implementation, and that led to a lot of pain because...
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Loyalty, Product
I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...
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Operations
The implementation process of things that were contractually obligated wasn't there because Oracle...
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Culture, Value
Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...
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Loyalty, Product
Some of our sites used to be on a system designed specifically for clinics. With that system, we had...
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Loyalty
We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...
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Product
The system limited our customization options. We can never trust the data that we pull from the...
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Value
I have used the system for many years now. It is easier for us to navigate the system at this point...
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Product
We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...
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Relationship, Product
Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...
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Relationship
We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...
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Product
Millennium PowerChart gets the job done. There is more functionality than we take advantage of, and...
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Relationship, Operations
Some things from Oracle Health are overpromised and don't function quite as we hoped. We are having...
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Operations
Millennium PowerChart is a bit challenging to learn initially, but we have had several training...
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Loyalty, Relationship
Oracle Health has been great, and they anticipate a lot of the things we need to do for...
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Relationship, Product
We keep asking for changes, and one of our issues is that we are on an enterprise system, so we...
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Culture, Loyalty
I heard from our IT folks that Cerner was going to try to buy out a company that actually had a type...
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Value
Oracle Health charges for everything. We sneeze, and they charge us. If we want to make a tweak to...
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Operations
I have worked with a lot of vendors and have done a lot of different things. I am involved in...
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Product
Oracle Health needs to streamline the workflow and not have so many different screens that we have...
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Relationship
The vendor doesn't even come when called. They tell us to talk to their customer service people, but...
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Operations
I would tell anyone thinking of going with Oracle Health to look elsewhere and urge them to consider...
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Product
I have no problem with Millennium PowerChart. We use it for patient profiles, and it talks to all...
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Operations
Oracle Health’s training and orientation for the Millennium PowerChart program could have been a...
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Product
Millennium PowerChart is not as user friendly as some of our other programs, and it is harder to...
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Operations
Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...
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Value
Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...
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Loyalty, Operations
Cerner's training was very good, and the courses that we took online were very good as well. The...
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Relationship
Cerner is very big. If we need support, we can create a ticket with them, but that is just the...
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Product
It has been years and we still don't have a way to integrate the system with our anesthesia area in...
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Loyalty, Product
Cerner has been talking about a contextual demographic bar for years, but we still don't have that....
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Culture, Value
The vendor will always tell us that there are all sorts of fees to do things, but those fees are...
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Relationship
The vendor will call us if there is an issue or hiccup with the cloud. They are pretty responsive. I...
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Relationship
I don't know who the vendor's decision makers are anymore. Everyone seems to have left Oracle...
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Relationship
Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...
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Product
I have been here for a long time, and I haven't seen things get substantially better. Things are...
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Relationship
The web support is there if we have time to dig into it. The service team is not proactive.
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Value
If I were talking to a peer who was thinking about going with the product, I would tell them to...
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Loyalty
After we purchased the product, Cerner got bought. Nobody could have predicted that, so I'm not mad...
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Culture, Relationship
Cerner made a lot of promises for new developments, and those didn't always come to fruition. We...
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Operations
Our go-live was challenging. The vendor came and did optimization shortly after we went live. But...
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Operations
The vendor's ongoing training has been a little better than their initial training because they have...
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Culture, Product
Millennium PowerChart is clearly not simple to use. But I don't think that is unique to Oracle...
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Product
The vendor does a pretty good job with the product's integration. We have not leveraged all of the...
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Loyalty, Product
Larry Ellison, the CTO of Oracle, has delineated a vision that is where EHRs need to go. I hope that...
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Relationship
When we bring problems to the vendor, we don't get problems solved, and they don't escalate things....
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Product
Millennium PowerChart is not bad but not great. I don't know what to compare it to. We have to adapt...
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Culture
I don't know what promises were made by Oracle Health. There is a lot of detail that, if it is not...
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Product
I like the accessibility of all the information, including the testing and progress notes, in...
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Product
I'm a terrible keyboard person, and I make mistakes all the time. Because I have to type my password...
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Loyalty, Value
In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...
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Value
Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....
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Product
CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...
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Relationship
Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...
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Culture, Relationship
For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...
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Loyalty, Relationship, Product
The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...
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Operations
There was a lot of work involved in implementing the product, and sometimes, we felt like we were...
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Relationship
Over the past couple of years, the vendor seems to have outsourced a lot of their support to...
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Culture
The vendor’s sales team does a great job of making promises, but they don't always know the...
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Relationship
The vendor’s administrative staff is very supportive. They have given me the chain of command to...
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Operations
Things are different now than they were when we implemented Cerner's system. I think that is mostly...
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Culture, Relationship
The vendor really and truly has felt like not just a vendor but also a partner with us. They show...
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Loyalty, Relationship
I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...
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Operations
The build for the product was rushed. Also, the training wasn't adequate on the financial side....
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Operations, Product
We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...
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Culture, Relationship
Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....
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Value
Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...
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Relationship
I haven’t noticed a change with Cerner since Oracle Health bought them, but I’m worried about how...
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Value
Cerner doesn’t avoid charging for every little thing, and we would expect that. Cerner was bought...
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Loyalty, Product
As long as we do things correctly in our EHR, Millennium PowerChart will populate the charts.
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Relationship, Product
When Millennium PowerChart goes down, it seems like the vendor brings it right back up. Also,...
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Value
Millennium PowerChart can do a lot of what other, more expensive solutions can do, but it is cheaper....
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Relationship
Epic is winning the war in the market, so if someone goes with Cerner, they are going to be on an...
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Relationship
Oracle Health does charge us, but they also give us some stuff. Their application management...
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Relationship, Product
Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...
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Loyalty, Relationship
I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...
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Relationship
Most of the Oracle Health people that we deal with are still Cerner people. We haven't really seen...
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Culture, Value
When it comes to costs, we track every little thing. If we do something and it doesn't work the way...
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Loyalty, Product
The clinical side of the application is awesome. However, we are a specialty organization, so we do...
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Relationship, Operations
From a support standpoint, when we work with customizations, we often feel like we are on our own....
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Relationship, Product, Value
A lot of the things that should work out of the box require a little more customization or in-house...
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Relationship
We receive some proactive notifications from Oracle Health when things fail, and the vendor does...
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Operations, Product
For most things I must do in Millennium PowerChart, it is not bad. Things would be better if we had...
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Loyalty
If I had to do things over again, I might rethink Cerner because they are probably geared more...
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Culture, Value
How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...
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Loyalty, Product
Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...
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Operations
With training, some areas have been really good when we have had a good, consistent individual....
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Relationship
We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...
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Loyalty, Product
Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...
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Loyalty, Operations, Product
The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...
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Relationship, Operations
We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...
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Loyalty, Relationship
Our revenue cycle is not quite clinically driven because our charges are still coming in different...
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Loyalty
I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...
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Relationship
It is easy to get assistance from the vendor, but on the pharmacy side, it is sometimes so hard to...
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Operations, Product
The product is fairly user friendly, so it was easy to get familiar with the system.
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Operations, Product
The product is very customizable. That is great, but I have a hard time finding clear how-to...
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Product
The main thing I hate about Millenium PowerChart is that it won’t let me generate reports. If I want...
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Operations
Oracle Health trained us, but I don't think they gave us enough training when we first went live....
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Operations, Product
Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...
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Culture, Product
We have had some frustrations with the vendor when it comes to financials. We asked for access to...
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Loyalty, Operations
The vendor's training has been there, but we are frustrated with the way the system works. Once...
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Loyalty, Relationship
Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...
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Loyalty, Relationship
The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...
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Relationship
Cerner solutions are very click happy and require many custom reports as standard reports are not...
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Loyalty, Product, Value
From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...
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Product
Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...
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Product
The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...
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Relationship, Operations, Value
With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...
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Loyalty
I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...
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Relationship
Millennium PowerChart requires a large contingent of administrators to maintain. In recent years,...
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Culture, Value
With Oracle Health, it seems like everything turns back into a project that costs X number of...
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Loyalty, Operations
We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...
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Relationship
Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...
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Operations
I would not recommend Oracle Health based on our implementation and support. We had a change in our...
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Culture, Operations
Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...
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Relationship, Operations
After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...
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Operations
There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....
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Operations
Our implementation got moved a few different times, and we got handed a few different project...
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Loyalty
The biggest thing right now is that we would love to get away from our third-party vendor for...
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Product
We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...
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Relationship
Sometimes when our staff is asking the support team for something, they don't seem to understand...
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Loyalty, Relationship
The vendor is working to improve several areas. We recently got a new account representative who is...
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Value
If we need something added for regulatory reasons, it definitely ends up costing us.
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Product
The solution’s biggest strength is the fact that we have the patient information across the board....
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Loyalty, Product
We are working on the product's ease of use. Some of this is not really the vendor's fault, but we...
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Relationship
One of the biggest issues we run into is communication because Oracle Health has several employees...
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Relationship
When we go up the chain with Oracle Health’s support team, our issues usually get fixed.
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Product
Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...
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Relationship, Product
Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...
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Loyalty, Product
Cerner is pretty good at being proactive. We are hopeful that our satisfaction with the vendor will...
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Loyalty
There is uncertainty about what Oracle Health is going to do with Cerner in the long term....
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Value
Millennium PowerChart is an EMR, and unless it is an out-of-the-box model, there are typically...
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Relationship
I would like the support staff that the vendor has to be familiar with the product. When we have a...
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Relationship
The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....
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Relationship
I would like to see Oracle Health improve their customer service. When I need some help from Oracle...
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Product
Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...
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Relationship, Value
If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...
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Relationship, Operations
Every time we have an update with Cerner Patient Accounting, there is some manager who complains...
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Product
Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...
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Loyalty
Things have gotten better over the last couple of months. I want another product from the vendor in...
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Product
Cerner meets the basics when it comes to interoperability. They can integrate their system, and they...
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Loyalty, Product
When I first got to my organization, I was used to having multi-factor authentication for a lot of...
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Loyalty, Value
We would not purchase CommunityWorks Clinical Suite again because it is terrible.
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Operations
Training for the solution could improve how many people are actually experienced in using the...
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Operations, Product
We have done a few implementations over the last few years, and the subject matter experts have...
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Relationship, Product
We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...
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Operations, Product
We have optimized as much as we have been able to with the system, but our go-live was pretty rough....
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Loyalty
We were very happy clients for quite a while. We were seeing a lot of advancement. When Neal...
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Relationship, Product
Cerner has lost some of their efficiency to be able to make some of the development improvements...
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Loyalty
Part of the reason we decided to go to another vendor for everything was that Cerner’s revenue cycle...
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Value
Cerner is pretty good with their charging. I'm not sure we have had a big problem with that.
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Operations, Product
On the inpatient side, we were able to see some improvements with something called dynamic...
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Operations, Product
Cerner had a new system called Workflow MPages, and that piece would have allowed us to do some of...
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