Millennium/CommunityWorks Commentary

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Oracle Health's support has gotten better. They're working on it.

I'm currently working on the formulary that should have been set up at the beginning to get the...

I would like Oracle Health's third-party products to actually work better with us instead of us...

I like the ability to go in, troubleshoot, and then update as needed. But I don't like how we have a...

There are a lot of moving parts, and we don't have everything. We don't have the base built yet...

Oracle Health is really working on improvements. They are moving us slowly over to a better...

When we did the training, what Oracle Health chose for us was probably not in the best order, nor...

Whether we would buy CommunityWorks Clinical Suite again depends on whether we could afford...

What's going well with CommunityWorks Clinical Suite is that as we get better training and find the...

When we submit tickets for something that isn't working right, it's not necessarily that the system...

Oracle Health's support takes an incredibly long time. For example, I put in a service request a few...

Oracle Health needs better follow-up after the go-live. There should be a best-practice follow-up a...

Oracle Health is promising AI agents for CommunityWorks Financials, but we've yet to see those....

We have a lot of problems with nurses' documentation where people do things differently than how...

Over the last several months, we have had multiple issues with Oracle Health's faxing functionality....

Our contact people and whoever is managing our account have been very unreliable. I think our...

I'd like better visibility of different users in CommunityWorks Financials. The interfaces aren't...

When Oracle Health does upgrades for CommunityWorks Financials, sometimes they'll present them to...

CommunityWorks Financials does exactly what it's supposed to do. I think Oracle Health knows its...

CommunityWorks Financials is very expensive, but it's also significantly less than Epic's solution,...

I've worked in Epic's system, so I understand that it's the Cadillac version. One thing I'd really...

I do feel like Oracle Health is trying to incorporate a lot of AI into their EMRs so that we can be...

The experience with the acute EHR is an overall good experience for our nurses. Everything is right...

I feel like Oracle Health does communicate quite a bit with the change cycles. Sometimes I don't...

When it comes to Oracle Health's vision, I was a little more optimistic until Oracle Health decided...

Oracle Health nickel-and-dimes us to death. When we have an audit, they tell us that we don't have a...

When we talk to other hospitals that have more autonomy, most people have switched from Oracle...

Our legacy system was built around workflows, but we're adopting an Oracle Health system that was...

Oracle Health’s support is through a ticketing system, and we usually get an email response. If the...

The initial implementation with Oracle Health did not go well. We are a large healthcare system with...

Oracle Health needs to get better at their referral management process because it is extremely poor....

I think the partnership when we were first implementing Foundation EHR needed to be a lot stronger....

I would recommend Foundation EHR with a caveat. I would do things differently than how we did them....

Oracle Health wants to sell us products to solve our problems and not really help us with what's current....

I like Oracle Health's vision. From everything that I understand about Oracle Health, I think that...

When it comes to Oracle Health delivering a solid patient accounting system, this is probably...

For the reasons that I went to the system, I would buy Cerner Patient Accounting again because I was...

I've heard a lot about development and innovation, but I haven't seen stuff coming out in droves yet....

I haven't heard a lot of good things about the support from my business office. I haven't had enough...

A historical problem that Oracle Health has had is that the invoicing that we get is just opaque....

Oracle Health has essentially abandoned pediatrics. They've abandoned physicians. Their support...

Our upgrade with Oracle Health didn't go well. To this day, we are still having issues. The problems...

Oracle Health was able to customize the product based on our facility's needs and other facilities...

Honestly, PM systems are all about the same. As long as we're able to send claims in a timely manner...

Ever since Cerner was acquired by Oracle Health, they have had a lot of contracting difficulties,...

Oracle Health’s training for their EHR is terrible. The training is expensive, and they don't often...

Oracle Health is at an inflection point. Their new clinical AI agent is spectacular. We trialed...

Oracle Health is getting better at support. They have had a larger emphasis on their customer...

There are things that Oracle Health should have in their EHR that they don't have. For example, I...

Oracle Health has a strong vision, but they have yet to prove that they consistently deliver on that...

Two years ago, I would have said that I wouldn’t go with Oracle Health again if I were going to...

I probably wouldn't go with CommunityWorks Clinical Suite again if it were up to me. There are just...

We just upgraded a feature in CommunityWorks Clinical Suite, and originally, Oracle Health wanted a...

Oracle Health does provide a regular update on what changes have been made, and they do have some...

I wouldn’t recommend CommunityWorks Clinical Suite because there have just been so many things that...

I have a little pain point with Oracle Health’s support people right now; sometimes they are...

We have been pioneers with Oracle Health and have really driven a lot of changes, and they have been...

For part of the model recommendations, I've personally asked many times whether Oracle Health could...

Since the vendor switched to Oracle Health, they've changed their processes and how they do things,...

With CommunityWorks Clinical Suite, there are a lot of limitations when it comes to solutions...

Oracle Health has moved away from customer preferences. When we first joined CommunityWorks Clinical...

Our account executive is supposed to assist us with contracts, but they are pretty much nonexistent....

For CommunityWorks Clinical Suite clients, Oracle Health manages all the technical aspects of the...

Instead of fixing the issues with the current EHR, the vendor is building an entirely new EHR that...

Oracle Health has supported a lot of electronic solutions over the years, and they’ve gotten by with...

Some of our people spoke with Oracle Health representatives, and they seemed somewhat pessimistic...

There is a fair amount of overadvertising by Oracle Health regarding what is currently available in...

Oracle Health has pretty much given up the academic space. A lot of the academic organizations that...

The PowerNote build courses for Millennium PowerChart were actually very good and very helpful when...

Oracle Health’s original support was much better than it is now. Over time, we have found that we...

Oracle Health is at the beginning of the configuration process for Millennium PowerChart, and based...

One of the biggest issues with Oracle Health is that their infusion suite is slow, so sometimes...

There are some surprises with charges from Oracle Health. It always seems like when we purchase a...

What I always tell people about Oracle Health's system is that the information is there somewhere if...

I wouldn’t buy Millennium PowerChart again because it doesn’t have the functionality and...

My biggest issue with Oracle Health is that sometimes they have some really great solutions, but...

Oracle Health is pretty responsive. Millennium PowerChart has been satisfactory, and over the years,...

The Millennium PowerChart training is done by us. Oracle Health doesn’t come in and actively train...

Our previous owner didn’t buy the Mercedes version of Millennium PowerChart. They bought the basic...

We are having an ongoing disagreement over some charges with Oracle Health, but they aren't giving...

Oracle Health is focusing on moving away from Cerner and rolling out their new Oracle Health...

Oracle Health keeps adding functionality. I can see all the work that they have been pushing out,...

I would really have to know the needs of an organization specifically to know whether to recommend...

In CommunityWorks Clinical Suite, if patients have an advance directive on file, there is a link...

Oracle Health’s training is okay. It is basically a series of links that give really basic...

Oracle Health sells the product as though they are going to do all the supporting. But it takes more...

Oracle Health is generally too slow with support. There are certainly notable exceptions. When we...

CommunityWorks Clinical Suite is far from the worst. I have heard from folks who have a full...

We looked at other systems, but they were more expensive than CommunityWorks Clinical Suite. With...

I've used Epic before, and I think Epic has a more seamless, user-friendly application than...

I just don't feel like Oracle Health has any good training material anywhere.

Oracle Health was involved in our training in the beginning, but when they do upgrades, they provide...

Millennium PowerChart has been well received by our providers, and it seems to be responsive to the...

It can sometimes take an extended period of time to get a response about a service ticket from...

With training, Oracle Health leaves a lot to the organization to decipher what the large changes are...

We got a very small view into Oracle Health’s Clinical AI Agent product. We did a demo with them,...

I would not recommend Millennium PowerChart, because it's a platform that Oracle Health is not...

Oracle Health needs to stop offshoring everything as a first step. I don’t have confidence in the...

I feel like we are not a priority. Our market share is not a priority, and I think Oracle Health...

Oracle Health is planning on replacing their core EMR, and because of that, the software will...

Cerner Patient Accounting is working pretty well for us, so it's a shame that we're having issues...

Oracle Health has made an absolute disaster out of their invoicing and tracking system. They only...

A lot of the training from Oracle Health relies on an annual summit, and there aren’t many online...

In the beginning, Oracle Health was on-site and tried to help us, but the solution is so hospital...

Millennium PowerChart is very complex. Unless someone understands the system, it's difficult,...

With Millennium PowerChart, the customizations we require aren’t possible for them to make. Even...

Millennium PowerChart’s interoperability with Soarian Financials is not great. We have to go back...

One of the perks of Millennium PowerChart is that we can see information district-wide. If I’m...

I don’t feel like Oracle Health provides enough training information, and it’s hard to tell whether...

We don’t always get the right resources initially, and we often need to request a meeting instead of...

From my experience, when we're trying to get estimates for a project from Oracle Health, they aren't...

It looks like Oracle Health is working on some stuff that we will hopefully be able to see and...

Millennium PowerChart works. We're able to do what we need to do. But I wouldn't say I particularly...

I remember that, before we switched over to Millennium PowerChart, we had a few hours of training...

Cerner Patient Accounting makes things very difficult from a charge capture and revenue cycle...

Oracle Health’s direction is unclear. Their strategic road map is muddy, and while there is an...

For a while, Oracle Health was really pushing RevElate within Cerner Patient Accounting. Now, Oracle...

Cerner Patient Accounting has a history of very difficult patient accounting, and the vendor's EHR...

The contracting process with Oracle Health has a lot of nickel-and-diming, and they are not very...

Oracle Health forced us into their contract management solution, and it doesn't calculate the same...

There was a lot of work that the vendor was previously trying to do to marry up their EHR to the...

From a vendor standpoint and a client perspective, last year was probably the first time that we...

When it comes to AI, we don’t want to wait for Oracle Health because they might not be ready in the...

There are definitely challenges with Cerner Patient Accounting. It is different from other patient...

Oracle Health is a little bit behind the curve. We just did our knee and hip ECQM and the Oracle...

I would buy Millennium PowerChart again, especially if it meets the price point. Ultimately, it...

For Millennium, training depends on whether you subscribe to their training services. Everything...

We can either call or email Oracle Health for support, and they are fast. Everybody has always been...

We are transitioning away from Millennium PowerChart. I prefer Epic's solutions, but I also did not...

The system requires many clicks. I feel like the vendor hasn't really looked at workflows. I know...

The training for our implementation was difficult, but we didn't really implement according to...

The people at my organization are all worn down because of the system's reporting problems. Those...

We utilize Millennium PowerChart to its fullest capabilities when it comes to things like quick...

The question is always whether the support is comparable to Oracle Health’s response time, and I...

The vendor allowed too much customization. Anytime a division or physician wanted a specific...

If an organization is looking at Cerner Patient Accounting, they are looking at patient accounting...

Oracle Health is good at what they do, and Cerner Patient Accounting is good at what it does, but...

The overall clinical documentation and hospital billing are solid. But when we look at the system...

Oracle Health is not changing their support model. Their biggest competitor in the market has a...

We have adapted our styles, paces, capital approval projects, and project teams to the slow Cerner...

My speculation is that once Oracle Health has the new acute care EHR ready to roll, they will start...

Oracle Health needs to continue the pace of client engagement and client attentiveness. The Oracle...

Oracle Health needs to deliver on system performance, speed, and stability. We had a lot of issues...

Oracle Health sees the vision of the future, and they are executing on it. I'm still seeing really...

All things considered, I don't think that Oracle Health's system was a bad choice for us. At this...

Millennium PowerChart has presented some real challenges. Some of those challenges are on us and how...

Support for Millennium PowerChart is not our primary issue. A lot of our recent frustration has been...

We have struggled with a few of Oracle Health's implementations, particularly with getting the right...

We view Oracle Health as a long-term partner because switching systems would be extremely difficult....

I would tell a friend who was interested in Millennium PowerChart that they need to approach it as a...

Oracle Health has a large cover charge. We get an estimate, and we think it is going to include...

We have Millennium PowerChart throughout our facilities. There have been a couple of discussions...

We pretty much learn as we go. When we have done Oracle Health's training, it hasn't been robust...

I would say no to buying Millennium PowerChart again if I had all the knowledge I have right now....

Oracle Health has a lot of ideas, but it takes them a lot longer to get them in place than they...

The biggest change lately has been Oracle Health's focus on integrated AI tools. Oracle Health is...

The biggest cost difference between Epic and Oracle Health is with their support models. Epic...

Oracle Health's long-term strategic vision is strong. Oracle Health's move to a new EHR platform...

In my view, Oracle Health has made a remarkable turnaround. The key will be whether they can sustain...

Oracle Health's execution is a mixed bag, but it is much better than it was in the past. Oracle...

We have a clear path forward with Oracle Health. We are renegotiating our contract. Oracle Health...

Sadly, I think that Oracle Health has made some devastating decisions on the clinical side, and...

Our IT team is constantly asking why we have to pay for things that they thought were included in...

Oracle Health doesn't have strong analysts, so it is hard for users to get to where they need to be....

Oracle Health has a vision, but they never deliver on that vision on time. We can't depend on their...

We all had high hopes and expectations that Oracle Health would work to fix some of the...

With the existing version of Millennium PowerChart, there is zero development or innovation. Oracle...

Things are going really well with Millennium PowerChart. We have been live for long enough that we...

Oracle Health is constantly releasing updates and trying to improve the system. While the frequency...

Oracle Health supports a much larger user base, so their support is understandably slower. It is...

Considering the competition, we would have never gotten Millennium PowerChart. We would have gotten...

We are continuing with the rollout of the solution despite the pain we have experienced to date. We...

I would tell someone considering Millennium PowerChart that they have to take a long-term view. If...

What the vendor has described to us in one-on-one discussions, rather than broad marketing, is a...

Oracle Health refuses to agree to the terms we operated under with Cerner. Oracle Health is...

Certain things are improving with Oracle Health, but other things are either not improving or are...

Oracle Health's vision is fantastic and spot-on. The vendor is investing in all the right areas. The...

Compared to what we were managing on-premises, being on the cloud with the system has been...

From a platform perspective, technology is technology. If an organization has the right training in...

Our account executive from Oracle Health is fair and transparent. However, I don't think that Oracle...

From a vendor and customer standpoint, our last few years with Oracle Cerner have been tough. The...

My opinion of Oracle Health's ability to do their road map has improved. I couldn't understand the...

In today’s world, I would think that there would be better ways we could train on Oracle Health's...

We have long-term contracts, so our costs right now are good. However, things could change when we...

We have had the same group of people from Oracle Health working for us for a while, and they are...

Oracle Health is in a challenging place as they migrate to their new EHR. If an organization is...

Oracle Health is in a state of transition to an AI-enabled design, and that is going to take place...

The partnership has gotten better. The partnership is somewhat deoptimized because we are...

We feel good about the vision. I love Oracle Health's concept of redesigning the EHR using the same...

I don't think that Oracle Health is intentionally opaque. Sometimes they make mistakes, and it is a...

I would recommend Epic's system, not Millennium PowerChart. I'm hopeful for the future, but Oracle...

The number-one thing we need Oracle Health to deliver on is success on their new EHR development and...

Oracle Health needs to maintain Millennium PowerChart until we can get off it, so they need to...

As far as training goes, we can go on to the vendor’s wikis, and we have Cerner's premier packages,...

Millennium PowerChart’s biggest deficiency is its reporting capability. We have Health Data...

Oracle Health was not a strong partner for us. They didn't engage with us on a future road map or a...

We attempted to implement Oracle Health's billing system at one point, but we ultimately delayed it....

Sometimes, Oracle Health makes integrations with key third-party applications easy, but other times,...

Oracle Health is fair and transparent with ongoing charges. They are very clear about what things...

Oracle made significant changes after the Cerner acquisition. When the vendor was Cerner, each...

Our decision to replace Millennium PowerChart was driven by strategic, operational, and financial...

We are still not satisfied with the solution. The finance piece is okay, but our supply chain people...

I have some vendors that are in my face way too much, but Oracle Health is not in my face enough. My...

I think we would buy Millennium PowerChart again. People always say that they want Epic's systems...

Oracle Health's intent is to keep promises, but sometimes, things don't always roll out the way...

Cerner has many different applications, and everything ends up being an add-on with an additional...

We have done some upgrades with the system, but those haven't worked very well. The system is super...

The things we are rolling out and working toward with the system seem to be working so far, but the...

If we were looking at Oracle Health's system and weren't anticipating the upcoming changes, my...

Looking at operational outcomes like length of stay, discharge planning, and alerts for patient...

Depending on what we are integrating, sometimes the difficulty isn't with the third party. We have...

Code upgrades are supported for about a year and take four to five months to implement, so an...

We are hoping for Millennium PowerChart optimization next year. We are still having issues with the...

The physicians have learned to live with Millennium PowerChart. It does the work if we learn the...

The relationship is going better. Oracle Health has added a customer success manager who is paying...

There are many executives and customer support people involved because we have multiple...

To us, Cerner has the biggest acute care footprint. We knew when Oracle acquired Cerner that Oracle...

We are deploying modules from Oracle Health that are related to preference cards and supply needs...

Things such as patient interactions during registration and the consenting process all go through a...

Oracle Health decided at the last minute that they are not going to support diagnostic imaging...

Oracle Health’s overarching support for the direction that we are going and the needs that our...

I don't have anything to compare Millennium PowerChart to, but I would recommend it. The solution is...

The biggest problem I have is that I can't link my independent surgeons or pull them into Millennium...

We have seen Oracle Health not come through on their promises when it comes to day-to-day help in...

Our implementation with Oracle Health was rough. We struggled to get a basic training domain that we...

The only way Oracle Health gives me new technology is by giving me a vendor. They are not developing...

One of the things that we run into in Cerner Patient Accounting is the number of clicks it takes to...

Our whole help desk is run by Oracle Health individuals, and in general, they are able to manage the...

It would be helpful to get information proactively from Oracle Health. They used to have a product...

We have ongoing challenges with Oracle Health in that there are many times when we need something...

We participate in Oracle Health’s application management services, and I feel like they could...

Something that sets Oracle Health apart is that they develop new programs that can help out in the...

Oracle Health is not easy to work with. While we were looking at moving to another vendor and having...

Oracle Health’s update and release process is not a bad process; the releases just don't have useful...

Actually, I say that Cerner is easy to work with, and their solutions are easy to integrate....

One fundamental difference between Epic and Cerner is the way they handle new products. Cerner will...

We looked at adding several third-party solutions to Millennium PowerChart, but if we factor in the...

It was interesting when Cerner tried to save us. Part of my case for switching vendors was that...

Millennium PowerChart is not part of our long-term plans. There are many things that Cerner said...

If I had to make the choice, I would buy Millennium PowerChart again because our previous product...

When we first went live with the system, the training wasn't good. It has changed since then though.

The updates we got when we were just under Cerner seemed to be a little cleaner, but the update...

I don't know what Oracle's vision is. It is difficult to get integrations to work in the system. I...

We are not fans of Oracle Health. We have acquired some Cerner hospitals, and they have basically...

When I see a demo, I want to see it in production. Oracle Health shows me PowerPoints. That isn't a...

We tell Oracle Health when things are broken, and they sometimes fix the problems. I can't get...

Oracle Health does not have a robust set of APIs. The APIs they have are limited, and they are often...

It is extremely hard to integrate with Millennium PowerChart. The solution's APIs are bad. It has...

Oracle Health's support is terrible. They legitimately ignore all of our requests. With children,...

Millennium PowerChart is fine for an EHR. It isn't great; it is just fine. It is a big platform. I...

I hate Oracle Health. They are a constant disappointment. The updates they send out mostly break...

The system is user-friendly. That is likely the case because we have been on it so long, but the...

With the acquisition by Oracle Health, there has to be much better communication from their...

With the Oracle Health acquisition of Cerner, the company and the EHR aren’t the same as they once...

We have kind of soured on Cerner in the last year or so. As we have gotten to do our due diligence...

There are quite a few gaps that we have to fill with third-party integrations, and we have been...

There are so many unknowns with Oracle Health, particularly since they took over for Cerner. We...

Cerner does not necessarily make it easy to do the yearly upgrades that they require. In fact, we...

It feels like Oracle Health's service has declined since the acquisition of Cerner. They could...

As long as we are willing to pay for Cerner’s stuff, Cerner seems to be pretty up-to-date with...

Sometimes, Oracle Health promises to release something during a specific quarter, and then they...

With Oracle Health, we still have to transition away from Cerner-oriented things. For example, some...

It amazes me how challenging some of the things in Millennium PowerChart are. I am very adept with...

Oracle Health really understands that we want to have integration. We need our systems to work...

Oracle Health is really making efforts at a lot of levels. We have been reaching out a lot as well....

The vendor rethought the system's ease of use to make things easier. The vendor didn't take away...

I am becoming more and more optimistic about Oracle Health and where they are headed in the future....

What I like about Millennium PowerChart is its ease of use. It is very user-friendly for data...

I like Millennium PowerChart, but I have always been a Cerner customer, so in the years I have been...

CommunityWorks Clinical Suite's biggest strength is with consolidation. We don't have a dialysis...

I am sure that everyone has heard about the big, beautiful bill that is supposed to give a lot of...

I wouldn't buy CommunityWorks Clinical Suite again. The system has been a struggle for our staff...

When we were on our previous EHR, we had people who we could call up to discuss problems and resolve...

We have actually had to pull our dialysis unit out of our EHR in the last couple of months because...

Oracle Health does updates pretty often. However, I feel like Oracle Health's development road map...

The biggest thing Oracle Health could do to improve would be to stop nickel-and-diming. We recently...

Oracle Health is actually rolling out a clinical AI so that doctors will basically be able to talk...

With CommunityWorks Financials, we have to work with a third party. When everything is done in...

Oracle Health appears to be working to improve a lot of their things. I know there is a new product...

I like the unification in the system. If a patient goes to our ambulatory, inpatient, or outpatient...

Millenium PowerChart's road map looks fine and aligns with our organization's goals, but the...

Oracle Health does routine updates, and eventually, they do find and fix bugs. The problem is that...

When we integrate third-party applications with Oracle Health, the integration is usually not right....

We are leaving Millennium PowerChart because it just hasn't been great since Oracle Health took...

Millennium PowerChart is too complex and customized for people to use all of the bells and whistles...

Other folks who use the clinical pieces of the system said that they thought the system was going to...

The releases and updates for the system, especially the quarterly and annual ones, will always break...

Oracle Health has pretty decent training. Additionally, we have good contacts at Oracle Health. We...

I probably wouldn't buy the system again because the system we had in the past had a general ledger,...

There are fees for everything, but Oracle Health tends to have expertise to make things happen when...

My future satisfaction with the system will hopefully go up. We have a lot of irons in the fire...

There are additional usage fees with the system. Oracle Health charges for some simple integration...

The system's interoperability is satisfactory. We are able to get the things we need to meet...

We have looked at another EHR, Millennium PowerChart has fallen short in a lot of areas. A big miss...

Oracle Health has just had horrible product support and functionality. They are way behind the...

Executive involvement doesn't exist with Oracle Health. There has never been a relationship with...

Oracle Health hasn’t really given us any clear direction, even when we are trying to do assessments....

The future state of Millennium PowerChart is evolving. We are being told that Oracle Health is going...

The training for Millennium PowerChart was not very good. It was basically a quick introduction, and...

The implementation, training, and transition from Cerner to Oracle Health was a challenge because...

The decision from our health system to move to Oracle Health was based on meeting requirements at...

Oracle Health has more of a billing focus than a clinical workflow focus. So that has been the...

In general, Cerner is not great at training. Over my years in healthcare, I have used multiple...

Cerner is a large corporation. We have a few layers to get through. The one negative is that we have...

Cerner Patient Accounting has its positives and negatives, like any EMR does. I personally would use...

Cerner Patient Accounting is not part of our long-term plans. We just started an EMR implementation,...

Overall, I'm very optimistic about Oracle Health’s EHR strategy, as opposed to years past. There are...

It has taken a while to work around contract negotiations with Oracle Health. The contracts are...

Integration with third parties has been hard. We have a couple of examples of FHIR applications that...

If we purchased a system today, it likely wouldn't be on the Oracle Health platform. That is...