Millennium PowerChart/CommunityWorks Clinicals Commentary
Filtered view: (Large - Over 400 Beds)
Subject Expert
Coray Tate
Research Director
Commentary Summary
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User Commentary
Product
There is a lack of functionality and tools in Millennium PowerChart, and that is frustrating....
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Product
I would maybe buy Millennium PowerChart again, but I would get a better version. Apparently, we got...
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Product
I like the ability of the physicians to do their own reports and documentation. The product seems to...
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Product
One positive thing about Millennium PowerChart is that the system provides EKG management and fetal...
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Loyalty, Relationship
We are not getting a lot of support from Cerner. We have told them we are moving off their product,...
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Operations
The communication with rolling out new upgrades with Oracle Health isn't fantastic, helpful, or...
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Operations, Product
Once we get used to Millennium PowerChart, it is really easy to use. The new MPages product that...
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Product
I would like more customizations in Millennium PowerChart. A lot of things are still stuck, and they...
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Relationship
Sometimes Oracle Health will tell us that something is going to function a bit differently than it...
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Product
I would buy Millennium PowerChart again because it is the only EHR I have really used outside of...
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Product
The vendor has a decent solution. I do think they maybe offered too much personalization; it kind of...
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Relationship
Ever since Cerner changed to Oracle Health, there have been a lot of new people who don't...
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Product
There are multiple applications within the platform, so we use it for many things. Within one...
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Operations, Product
I have used only a few different applications, so I don't have a huge frame of reference for...
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Operations
When I was hired, I received training from coworkers or management but not from the vendor. I don't...
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Product
Millennium PowerChart is a very open platform, so the vendor does a lot of integrations. They are...
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Product
There have been specific features and functions that have been on our road map for years, and Oracle...
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Loyalty
Over time, Oracle Health’s product is going to do better because other vendors are pushing them, and...
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Operations
We have had a pretty positive experience with our go-live. Things are looking up in that respect.
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Culture
Dealing with Oracle Health is still a challenge. They have brand-new paperwork. Trying to do a...
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Relationship, Product
We keep asking for changes, and one of our issues is that we are on an enterprise system, so we...
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Culture, Loyalty
I heard from our IT folks that Cerner was going to try to buy out a company that actually had a type...
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Value
Oracle Health charges for everything. We sneeze, and they charge us. If we want to make a tweak to...
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Operations
I have worked with a lot of vendors and have done a lot of different things. I am involved in...
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Product
Oracle Health needs to streamline the workflow and not have so many different screens that we have...
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Relationship
The vendor doesn't even come when called. They tell us to talk to their customer service people, but...
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Operations
I would tell anyone thinking of going with Oracle Health to look elsewhere and urge them to consider...
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Product
I have no problem with Millennium PowerChart. We use it for patient profiles, and it talks to all...
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Operations
Oracle Health’s training and orientation for the Millennium PowerChart program could have been a...
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Product
Millennium PowerChart is not as user friendly as some of our other programs, and it is harder to...
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Product
It has been years and we still don't have a way to integrate the system with our anesthesia area in...
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Loyalty, Product
Cerner has been talking about a contextual demographic bar for years, but we still don't have that....
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Culture, Value
The vendor will always tell us that there are all sorts of fees to do things, but those fees are...
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Relationship
The vendor will call us if there is an issue or hiccup with the cloud. They are pretty responsive. I...
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Relationship
I don't know who the vendor's decision makers are anymore. Everyone seems to have left Oracle...
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Loyalty
After we purchased the product, Cerner got bought. Nobody could have predicted that, so I'm not mad...
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Culture, Relationship
Cerner made a lot of promises for new developments, and those didn't always come to fruition. We...
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Operations
Our go-live was challenging. The vendor came and did optimization shortly after we went live. But...
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Operations
The vendor's ongoing training has been a little better than their initial training because they have...
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Culture, Product
Millennium PowerChart is clearly not simple to use. But I don't think that is unique to Oracle...
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Product
The vendor does a pretty good job with the product's integration. We have not leveraged all of the...
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Loyalty, Product
Larry Ellison, the CTO of Oracle, has delineated a vision that is where EHRs need to go. I hope that...
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Relationship
When we bring problems to the vendor, we don't get problems solved, and they don't escalate things....
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Product
Millennium PowerChart is not bad but not great. I don't know what to compare it to. We have to adapt...
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Culture
I don't know what promises were made by Oracle Health. There is a lot of detail that, if it is not...
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Product
I like the accessibility of all the information, including the testing and progress notes, in...
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Product
I'm a terrible keyboard person, and I make mistakes all the time. Because I have to type my password...
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Relationship
Most of the Oracle Health people that we deal with are still Cerner people. We haven't really seen...
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Culture, Value
When it comes to costs, we track every little thing. If we do something and it doesn't work the way...
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Loyalty, Product
The clinical side of the application is awesome. However, we are a specialty organization, so we do...
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Operations, Product
For most things I must do in Millennium PowerChart, it is not bad. Things would be better if we had...
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Product
The main thing I hate about Millenium PowerChart is that it won’t let me generate reports. If I want...
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Operations
Oracle Health trained us, but I don't think they gave us enough training when we first went live....
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Loyalty
The biggest thing right now is that we would love to get away from our third-party vendor for...
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Loyalty, Product
We are working on the product's ease of use. Some of this is not really the vendor's fault, but we...
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Loyalty, Product
Cerner is pretty good at being proactive. We are hopeful that our satisfaction with the vendor will...
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Loyalty
There is uncertainty about what Oracle Health is going to do with Cerner in the long term....
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Value
Millennium PowerChart is an EMR, and unless it is an out-of-the-box model, there are typically...
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Loyalty
We were very happy clients for quite a while. We were seeing a lot of advancement. When Neal...
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Relationship, Product
Cerner has lost some of their efficiency to be able to make some of the development improvements...
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Loyalty
Part of the reason we decided to go to another vendor for everything was that Cerner’s revenue cycle...
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Value
Cerner is pretty good with their charging. I'm not sure we have had a big problem with that.
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Operations, Product
On the inpatient side, we were able to see some improvements with something called dynamic...
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Operations, Product
Cerner had a new system called Workflow MPages, and that piece would have allowed us to do some of...
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Culture, Loyalty, Relationship
Things have been better with Cerner since the Oracle Health merger. Oracle Health made some big...
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Loyalty, Product
I am very excited to see the adaptations that Oracle Health has made to clinically driven workflows....
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Culture, Relationship
Oracle Health is very transparent. They tell us what they haven't done well in the past, like...
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Product
Cerner’s reporting is awful. If I pull a year's worth of data, I'm very likely going to have to run...
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Culture, Value
Oracle Health has become even more difficult to do business with. We used to joke about...
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Culture, Operations
The vendor is always in sales mode. They come to give updates and to provide information, but they...
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Relationship, Product
The user experience is a challenging one. The new clinicians and doctors that come from the field...
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Relationship
With Cerner, my recommendation depends on an organization’s footprint. If somebody were starting...
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Relationship
Oracle Health partners with us pretty solidly. We have a lot of organizational meetings and...
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Product
Some of Oracle Health’s products aren’t the best in the market. I am not sure they are investing in...
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Relationship
The vendor hasn't been consistent lately. I think a lot of that has to do with them transitioning...
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Relationship
The team that we have worked with from Oracle Health has been really helpful when we have wanted...
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Product
The system is pretty good when it comes to providing tools for physicians and nurses. That is a...
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Relationship
Our relationship with the vendor has changed pretty drastically over the years. Even in the time...
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Culture, Relationship
From Cerner, we hear them say they are going to do something. But we don't hear enough details on...
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Relationship, Operations
Cerner has let go of a lot of the people who understood the system, and there are some fundamental...
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Relationship
We always want to work with higher-up people at Oracle Health. Since the integration, the vendor has...
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Operations, Product
We have been trying for years to get certain staff trained or certified in Millenium PowerChart, and...
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Relationship
Over the past year, the support from Oracle Health has seemed like it has been farmed out or the...
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Value
A frustrating part about Cerner is that some of the things we want to add cost a lot of money. I...
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Culture, Value
When we want something new, Cerner will negotiate with us, so I usually am good at getting them to...
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Relationship
The vendor’s model of engagement with us in terms of the customer team and the robustness of that is...
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Loyalty
There are concerns about how great the Oracle Health product is relative to competitors' products....
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Relationship
When it comes to Oracle Health keeping all the promises they make, they do in general keep them....
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Relationship
Because of our size and the amount of money we send to the vendor, we have a different relationship...
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Operations, Product
I don't know whether the product is bad or whether we built it badly. The product has a very open...
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Product
Millennium PowerChart lacks standards when it comes to its build. There is functionality that we are...
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Value
We do see a lot of added costs for every request.
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Operations
When just doing a Millennium PowerChart implementation, that is one thing. When someone starts...
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Product
Millennium PowerChart can be complex, but Oracle Health has all the tools. And we have had minimal...
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Relationship
Cerner is responsive, but a lot of the time, the people I talk to have to go and talk to somebody else....
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Loyalty, Relationship, Product
I think Cerner is focused a lot on government programs, integrating with Oracle Health, and some...
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Loyalty
With Oracle Health, a lot of things are changing in terms of how they do things, and in some cases,...
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Operations
The vendor doesn't do our training. They trained our trainers, and the training was so bad that we...
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Relationship, Product
Cerner doesn't want to make any changes. If our ambulatory care area needs some assessment criteria...
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Relationship
I haven't seen any of the vendor's executives get involved. We would like to see who the vendor's...
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Product
We would like Millennium PowerChart to be intuitive so that we don't have to go through roundabout...
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Product
I think a lot of the problems that our organization has run into with Millennium PowerChart have...
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Product
There is good consistency with the layout throughout the software. The information that is relevant...
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Product
With Millennium PowerChart, I would improve the searchability within notes to increase our ability...
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Relationship
We have a good relationship with Cerner, and they have been a really good partner for us, but with...
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Loyalty
Cerner is going to be with us for a while, but our organization is looking for a change, and Epic,...
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Loyalty, Product
Cerner released something called seamless interoperability, and it seems to be doing what it was...
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Relationship
Cerner’s support people are there when we need them, and the vendor can get good-quality people.
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Relationship
Cerner’s support people could improve at being proactive. For example, we tend to have to walk them...
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Culture, Value
In a lot of ways, I understand why we are charged what we are charged by Oracle Health. There are so...
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Product
One of the downsides of Millennium PowerChart is that it is so customizable. Not all the systems...
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Culture, Relationship
When we run into a particular issue, most of the time Oracle Health has packages to help us correct...
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Culture
There is sometimes a disconnect between the sales teams and the implementation teams from Oracle...
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Relationship
We have an engagement representative at Oracle Health who is our go-to person. They have been at the...
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Relationship
The recent transition to Oracle Health has caused some disruptions. Hopefully, the vendor can smooth...
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Relationship
We deal with a lot of Oracle Health’s support people through the website and through logging...
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Product
The only thing Millennium PowerChart has over other products is that the customer is the one that...
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Relationship
Oracle Health has not kept promises of upcoming updates, and work orders aren't fixed in a timely...
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Value
Oracle Health charges for every little thing. If we want an interface for something, it costs tens...
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Product
I would tell somebody thinking about transferring to CommunityWorks Clinical Suite about the...
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Product, Value
I wouldn't want to buy CommunityWorks Clinical Suite again because, from a clinical standpoint, it...
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Loyalty, Relationship
We are struggling with our own internal noise to know where we are with Oracle Health, but we don't...
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Loyalty, Relationship
We wonder how the vendor gets from the vision that David Feinberg paints to the actual delivery of...
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Relationship
Having attended Cerner health conferences for several years and seeing the promises they have made,...
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Relationship
We had to change the person in charge of our latest upgrade because of resource availability. I am...
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Relationship, Product
Cerner takes a long time to resolve issues if they resolve them at all, and sometimes their fixes...
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Relationship, Product
We have done several integrations with Millennium PowerChart. We have hundreds of vendors nationwide...
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Operations
There is a lot of training we have to do for Millennium PowerChart. Even our young staff members...
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Relationship, Product
Cerner has a system that lets us know about problems when they come up, but it doesn’t give any...
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Loyalty, Product
There are some pieces of the system that could be improved, particularly when it comes to referral...
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Culture, Loyalty
If we had to do everything over again, I am not sure whether we would choose the system again. There...
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Relationship
The vendor's ability to resolve concerns in a timely manner has been a challenge lately. Oracle...
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Operations, Product
Oracle Health's platform is a lot. Over time, we have seen a learning curve. The system isn't super...
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Operations
If we can get training from Oracle Health, it is always very good.
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Relationship, Operations
When we implemented the product, we received some guidance from Cerner that actually put us on the...
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Relationship
There isn’t a lot I like about Millennium PowerChart. When we went from the client-hosted platform...
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Culture, Value
Oracle Health was trying to charge me for a scope of use for the past year. They said that they...
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Operations, Product
The revenue cycle piece failed in an implementation with Oracle Health, so we have never been able...
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Relationship
I am not working with anybody from Oracle Health, but the old Cerner organization complains a lot...
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Product
The availability of customization within the product is good for clinicians, but sometimes the...
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Relationship
Oracle Health's promises have come through, but they need to connect with their health clients to...
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Relationship, Product
I am pretty cynical. I have friends who are energized by their work in other EHRs. I am trying to be...
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Product
Oracle Health has a very high-tech version of the future. They are bringing high-tech analytics, AI,...
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Loyalty, Product
It isn't high-tech things that we need in the system, but low-tech things. We need improvements to...
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Relationship
Oracle Health's staffing constraints have had an impact on us because things aren't getting done...
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Operations
Oracle Health doesn't have a whole lot of training. That is part of the problem.
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Relationship
Oracle Health is very unstable for a variety of reasons, but some of the biggest are staffing and...
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Product
Millennium PowerChart generally works well, especially on the inpatient side of things.
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Loyalty
I can't tell of any benefit Oracle Health is bringing to the table because we have no idea what they...
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Product, Value
The benefit that our providers see in using the system is that Millennium PowerChart can be helpful...
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Product
Millennium PowerChart is a strong inpatient product, but the outpatient product is a little weak. It...
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Product
Millenium PowerChart is lacking functionality to solve one of the prevalent problems in healthcare...
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Loyalty
When the system goes down, we can activate a read-only copy, but the vendor has announced that they...
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Relationship, Value
The vendor keeps moving things. There have been several things that they have told us to switch to...
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Relationship
The vendor's customer support is getting a little better now because the vendor has hired a bunch of...
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Relationship
With CernerWorks, we have meetings that we pay for, but those meetings aren't proactive. They are...
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Product
Other EHRs have out-of-the-box operational reports that we can run and use easily so that any end...
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Operations
The people that Cerner assigns to us aren't familiar with the system, so we end up either having to...
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Culture, Relationship
Oracle has told us their vision, but they don't hear us where we are. Oracle has a lot of grand...
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Culture, Product
I like Millennium PowerChart; it is a very good product, but Cerner overpromises. Their products...
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Product
I like the way the medical record is organized in Millennium PowerChart and the way Cerner’s charge...
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Product
The product’s medical records delinquency piece and product scans are clunky and don’t work as well...
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Relationship
It takes Cerner forever to fix problems when we log a ticket. Some things will go quickly, but it...
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Relationship
We have representatives that certain individuals from Oracle Health will meet with, and they are...
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Product
Millennium PowerChart is totally customizable.
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Operations, Product
I don't believe Millennium PowerChart has the level of sophistication or ease of use that we need...
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Relationship
We haven't really done anything new with Oracle Health that we didn't contract with the vendor for...
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Relationship
The support team is pretty good at fixing the little things I find.
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Product
Millenium PowerChart works well for physicians. They do their documentation properly in the system.
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Product
Millennium PowerChart is good, but it is difficult to use. It is not user friendly. It might be user...
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Product
We are not able to get the kind of report we would like to print out from Millennium PowerChart....
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Relationship
When I want to contact Cerner, I have to narrate the issues we are having to our IT team, and they...
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Relationship
I can't see whether the vendor keeps their promises or not, but I know that it is difficult to get...
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Relationship, Product
It has been difficult to get Cerner to do things for us to help our workflow. They say that if they...
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Relationship
With Cerner, when our staff has had issues, the vendor’s IT team has been able to help us. One of...
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Product
Cerner should take a look at the components that are needed by other hospital departments and make...
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Loyalty, Relationship, Product
In hindsight, I would have chosen Epic because Epic is the bigger company and has been in healthcare...
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Relationship
Oracle Health has changed the way they do support, and I think things are better even though it...
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Relationship
Oracle’s customer support people get things done. But they sometimes take a long time.
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Loyalty, Relationship
We do not yet have a good understanding of Oracle Health’s vision, but that is on us and not them...
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Loyalty, Relationship
When we have looked at the opportunities that Oracle Health has talked about, my team has commented...
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Value
We use the vendor a lot. The maintenance side of things is good. We use application management...
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Product
There are many different things in the system that have been pushed together, so the flow across...
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Relationship
The teams working with us from Oracle Health have been with us for a long time. They haven’t messed...
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Loyalty
We are excited and interested in the capabilities that Oracle Health is bringing. They seem to be...
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Relationship
We have not seen an impact from vendor staffing shortages. We have a good relationship with the...
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Loyalty, Relationship
We have pivoted, and now Cerner is going to build some good things for us in RevElate that are...
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Relationship, Product
We have had Oracle Health’s team at the upgrade center do code upgrades for us. The team has been great....
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Value
The vendor charges us for some things but not other things. In some scenarios, it might feel like we...
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Loyalty, Relationship, Product
With the pandemic, we have felt the effects of staffing shortages, especially in the service area....
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Relationship
Oracle Health is looking to add staff and bulk up the number of people working on training new hires...
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Loyalty, Product
Increased interoperability features would be great. We are on the CommunityWorks side, so that...
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Product
The workable space in Millennium PowerChart is very small. There are a bunch of menus and things all...
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Product
Millennium PowerChart is a gigantic program that has to encompass a lot of things, so Cerner makes...
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Product
Our challenges with Millennium PowerChart come from not being on the most current version. Things...
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Product
Our clinicians experience some level of alert fatigue. However, a good part of that fatigue comes...
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Relationship, Product
We are not seeing anything new or innovative coming out of Oracle Health right now; the vendor seems...
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Relationship
The service and support we get from Oracle Health are fine; we just don't know which direction the...
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Product
The reports from the product remain ambiguous. We really don't know which report to use for certain...
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Loyalty
I wish we could upgrade the product because it is going to have to be upgraded to integrate with our...
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Relationship
Cerner does an excellent job of keeping us informed of the changes in their technology. They are...
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Product
We like Millennium PowerChart. Overall, the product is good. We have an internal team that does a...
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Relationship, Operations, Product
When we had our last upgrade, we had some issues that took several months to resolve.
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Operations
We have had some good training from Cerner. Other times, we know more about the system than the...
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Relationship
Sometimes things move slower than we would like. Sometimes if we ask a question or put in a service...
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Culture
It feels like now that Cerner has become Oracle Health, they are pushing hard to sell things, and...
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Operations, Product
We just completed an upgrade not too long ago. Oracle Health actually did a really good job.
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Relationship
There are some pockets of Cerner that do absolutely outstanding work. They get an A+, but that is...
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Culture
The Oracle Health sales team is the one that frustrates me the most. They are continuously trying to...
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