Millennium PowerChart/CommunityWorks Clinicals Commentary
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Coray Tate
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User Commentary

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Director

Culture, Value

The cost of changes and things of that nature has been okay. If there is a request for a global...

Apr 2024
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Director

Value

If a user needs a special report or something like that, Oracle Health will typically charge the...

Apr 2024
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Director

Product

I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...

Apr 2024
||
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Director

Loyalty

Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.

Apr 2024
||
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Director

Product

The struggle with Millennium PowerChart is that users have to go in and out of applications and...

Apr 2024
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Director

Relationship

I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...

Apr 2024
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Director

Operations

Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...

Mar 2024
||
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Director

Operations

Oracle Health could improve their timing of training to align with the build. The training happened...

Mar 2024
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Director

Product

We expected interoperability all the way from the provider role down to the sharing of information...

Mar 2024
||
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Director

Loyalty, Product

The trend is for cloud-based systems. We are on a continuum space where we are connected through...

Mar 2024
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Director

Value

Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...

Mar 2024
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Director

Product

We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...

Mar 2024
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Director

Operations

The rollout plan has too tight of a training time frame to get effective training for everyone. Some...

Mar 2024
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Director

Relationship, Operations

CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...

Mar 2024
||
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Director

Operations, Product

The vendor has been doing this for a while, and they have these other domains that supposedly...

Mar 2024
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Director

Relationship

The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...

Mar 2024
||
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Director

Product

CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...

Mar 2024
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Director

Relationship, Product

If all the hospitals in our system were in one community, that would be fabulous because we would be...

Mar 2024
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Director

Value

In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...

Mar 2024
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Director

Operations

We had a third party do our implementation and training. The training was pretty good. Some of our...

Mar 2024
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Director

Operations

We were frustrated that we had to work with a third-party firm. We felt that we were being handed...

Mar 2024
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Director

Loyalty, Relationship

Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...

Mar 2024
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Director

Relationship

We had an internet issue with the system, and Oracle Health called us before we knew what was going...

Mar 2024
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Director

Value

The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...

Mar 2024
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Director

Relationship, Operations

We have had really problems with the vendor's support. The vendor has cut their support staff and...

Mar 2024
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Director

Culture, Relationship

Oracle Health offered some promises about their reports that they haven't held up. We have had more...

Mar 2024
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Director

Relationship, Product

There are some things that we can't do in the product. Users need to be really aware of what the...

Mar 2024
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Director

Loyalty, Product

I haven't heard too many complaints from our end users about Oracle Health's system. When we get...

Mar 2024
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COO

Operations

I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...

Feb 2024
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COO

Culture, Product

Oracle Health promised they understood our specific market, but some fundamental elements of the...

Feb 2024
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COO

Relationship, Product

From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...

Feb 2024
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COO

Culture

We have to buy external products to meet some basic needs. For example, we have to purchase a...

Feb 2024
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COO

Relationship

Our account manager is a good person who is pretty effective. They can't solve everything, but we...

Feb 2024
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CEO/President

Loyalty, Product

I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...

Feb 2024
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CEO/President

Operations

The implementation process of things that were contractually obligated wasn't there because Oracle...

Feb 2024
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CEO/President

Culture, Value

Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...

Feb 2024
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CEO/President

Loyalty, Product

Some of our sites used to be on a system designed specifically for clinics. With that system, we had...

Feb 2024
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CIO

Operations

Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...

Feb 2024
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CIO

Value

Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...

Feb 2024
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CIO

Loyalty, Operations

Cerner's training was very good, and the courses that we took online were very good as well. The...

Feb 2024
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CIO

Relationship

Cerner is very big. If we need support, we can create a ticket with them, but that is just the...

Feb 2024
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Director

Product

CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...

Jan 2024
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Director

Relationship

Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...

Jan 2024
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Director

Culture, Relationship

For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...

Jan 2024
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Director

Loyalty, Relationship, Product

The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...

Jan 2024
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Analyst/Coordinator

Relationship

Oracle Health does charge us, but they also give us some stuff. Their application management...

Jan 2024
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Analyst/Coordinator

Relationship, Product

Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...

Jan 2024
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CEO/President

Loyalty

If I had to do things over again, I might rethink Cerner because they are probably geared more...

Jan 2024
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CEO/President

Culture, Value

How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...

Jan 2024
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CEO/President

Loyalty, Product

Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...

Jan 2024
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CEO/President

Operations

With training, some areas have been really good when we have had a good, consistent individual....

Jan 2024
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CEO/President

Relationship

We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...

Jan 2024
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CEO/President

Loyalty, Operations, Product

The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...

Jan 2024
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CEO/President

Relationship, Operations

We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...

Jan 2024
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Director

Loyalty, Product, Value

From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...

Jan 2024
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Director

Product

Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...

Jan 2024
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Director

Product

The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...

Jan 2024
||
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Director

Relationship, Operations, Value

With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...

Jan 2024
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Director

Loyalty

I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...

Jan 2024
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Director

Culture, Value

With Oracle Health, it seems like everything turns back into a project that costs X number of...

Dec 2023
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Director

Loyalty, Operations

We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...

Dec 2023
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Director

Relationship

Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...

Dec 2023
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Director

Operations

I would not recommend Oracle Health based on our implementation and support. We had a change in our...

Dec 2023
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Director

Culture, Operations

Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...

Dec 2023
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Director

Relationship, Operations

After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...

Dec 2023
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Director

Operations

There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....

Dec 2023
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Director

Operations

Our implementation got moved a few different times, and we got handed a few different project...

Dec 2023
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Manager

Product

The solution’s biggest strength is the fact that we have the patient information across the board....

Dec 2023
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Manager

Relationship

I would like the support staff that the vendor has to be familiar with the product. When we have a...

Dec 2023
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Manager

Relationship

The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....

Dec 2023
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COO

Loyalty, Value

We would not purchase CommunityWorks Clinical Suite again because it is terrible.

Dec 2023
||
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COO

Operations

Training for the solution could improve how many people are actually experienced in using the...

Dec 2023
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Manager

Operations

The implementation with Cerner was not smooth. When we first got up and running, we had lots of...

Dec 2023
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Manager

Relationship

We can't do anything with the product because everything we want to do requires a global change. The...

Dec 2023
||
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Manager

Operations

The training piece is hard because our host site is so hard to communicate with. If Oracle Health...

Dec 2023
||
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Manager

Product

We were spoiled with our previous EHR vendor. If we needed a change to make our lives easier or to...

Dec 2023
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Manager

Product

The product isn’t challenging. If someone can click a mouse, they can use it. On the inpatient side,...

Dec 2023
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Manager

Relationship

If something is down or if there are issues, our host site communicates with our IS department. Our...

Dec 2023
||
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Director

Product

I like the fact that CommunityWorks Clinical Suite is hosted because I don't have to do all the...

Dec 2023
||
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Director

Relationship

The vendor’s support is pretty problematic. When Oracle bought out Cerner, they moved the support...

Dec 2023
||
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Director

Relationship

The vendor doesn’t keep all promises. Some things have taken far longer than what was promised. The...

Dec 2023
||
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Director

Operations

If I could design a training program so my colleagues and I could feel like we can do anything in...

Dec 2023
||
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Director

Product

There is room for improvement in terms of ease of use. There are usually about four extra steps that...

Dec 2023
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Director

Relationship

It seems like we have to constantly ask for updates. The vendor doesn’t really send us as many...

Dec 2023
||
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Director

Product, Value

The integrations with our monitoring system and some of our other lab equipment are really good....

Dec 2023
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Director

Product

The vendor’s reporting solution is pretty tough to use. I would like to see improvements in that....

Dec 2023
||
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Analyst/Coordinator

Value

Others should definitely know what regulations are coming up so that they can understand whether...

Dec 2023
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Analyst/Coordinator

Operations

I would like to see at least a bit more in-depth training. The vendor does a lot through their...

Dec 2023
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Analyst/Coordinator

Relationship

Other organizations should know that it is very helpful to work with a third party outside of Cerner...

Dec 2023
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Analyst/Coordinator

Product

Using CommunityWorks Clinical Suite has been an adjustment. The system is definitely a work in...

Dec 2023
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Analyst/Coordinator

Culture, Loyalty

We are in an area where some hospitals are on Epic's systems and some are on Cerner's. We work...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

Oracle Health is trying very hard to keep all of the promises that they make. Going from Cerner to...

Dec 2023
||
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CEO/President

Loyalty, Operations

We were caught in a bad situation because our implementation was done by a third party rather than...

Nov 2023
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CEO/President

Operations

We didn't have a lot of hands-on training when we went live because the consultants that Cerner was...

Nov 2023
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CEO/President

Relationship

Cerner is lacking the most in making sure that they hear the concerns of clients and solve issues in...

Nov 2023
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CEO/President

Loyalty

We chose to go with Oracle Health because they had more resources and offered more functionality...

Nov 2023
||
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CIO

Loyalty, Relationship

Oracle Health has kept their promises since taking over. They have some good things coming that I...

Nov 2023
||
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CIO

Relationship, Product

Millennium PowerChart does clinical EMR tasks well in the inpatient space. It meets all of our...

Nov 2023
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CIO

Product

If Cerner could implement some generative AI for note creation or summarization, that would be great...

Nov 2023
||
(0)
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Director

Culture, Relationship

Cerner doesn't keep their promises. We shared a certificate with other facilities to help with...

Oct 2023
||
(0)
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Director

Operations, Value

Something I really dislike about Cerner is that when they try to do updates to their system, they...

Oct 2023
||
(0)
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Director

Relationship

There is someone from Cerner's administrative site who we can work with. However, Cerner could...

Oct 2023
||
(0)
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Director

Product

I like Cerner's philosophy about clinically-driven charge captures. Dynamic documentation is...

Oct 2023
||
(0)
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Director

Product

Cerner's revenue cycle leaves a lot to be desired. It is difficult to achieve a certain clean claim...

Oct 2023
||
(0)
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Director

Relationship

Having Oracle Health take over Cerner hasn't been a great thing. We have seen a decline in the...

Oct 2023
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VP/Other Executive

Operations

Oracle Health has moved to a train-the-trainer model, so they don't do a ton of training, and that...

Oct 2023
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(0)
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VP/Other Executive

Operations

We always wonder whether we are using the product optimally and using best practices. I would love...

Oct 2023
||
(0)
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Director

Loyalty, Value

Our digital identity vendor had several clients on the system and didn't have any issues with...

Jun 2023
||
(0)
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Director

Value

Instead of having all of the patient demographic information that we would like, we are just going...

Jun 2023
||
(0)
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Director

Product

Cerner's revenue cycle applications are very clumsy, unintuitive, and difficult to work with. The...

Jun 2023
||
(0)
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Director

Value

Oracle Health delivers technology, but we can't afford to buy most of it. The system is very pricey....

Jun 2023
||
(0)
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Director

Operations

The vendor has a lot of training. Users have to hunt for it though.

Jun 2023
||
(0)
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Director

Relationship, Operations

We were told to stop testing because we kept finding so many problems. Our go-live was delayed for...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Cerner's list of unkept promises is long. A lot of the time, Cerner will promise something and give...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Oracle Health struggled with our implementation. They didn't do well with explaining how their...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

Oracle Health doesn't provide much ongoing training. They put out PowerPoints and how-to documents,...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

We have a client account executive, but they can't do a lot for us. The vendor's team doesn't care...

Jun 2023
||
(0)
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Analyst/Coordinator

Culture

Working with Cerner has been a bumpy ride. We wouldn't buy the system again because of the vendor's...

Jun 2023
||
(0)
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CEO/President

Operations

During our implementation, there were a few areas specific to pharmacies and clinician training that...

May 2023
||
(0)
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CEO/President

Product

Data flows into the system really well across departments. The system is very easy for us to use. We...

May 2023
||
(0)
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CEO/President

Relationship

When Cerner was bought by Oracle, we saw a big slowdown in the way the vendor managed tickets. We...

May 2023
||
(0)
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CEO/President

Product, Value

We have seen significant improvements from using the system. It has helped us capture more charges,...

May 2023
||
(0)
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CEO/President

Product

Our providers and nurses are happy with CommunityWorks Clinical Suite. It tracks their performance...

May 2023
||
(0)
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Manager

Relationship

Oracle Health’s service has really declined within the last year. Some of our service requests have...

May 2023
||
(0)
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Manager

Product

I like the product's ease of use and robustness.

May 2023
||
(0)
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Manager

Relationship, Product

There are too many silos within CommunityWorks Clinical Suite. The physicians have their view, and...

May 2023
||
(0)
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Manager

Product

One thing that bothers me is there is Millennium PowerChart, and then there is CommunityWorks...

May 2023
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VP/Other Executive

Operations, Product

Once I understand the flow, logic, and layout of the product and how the different pieces intersect,...

May 2023
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VP/Other Executive

Operations

Cerner often sends people who are unprepared and not knowledgeable about clinical workflows, and...

May 2023
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VP/Other Executive

Relationship

I haven't really seen much change compared to a year or two ago. I haven't seen any material changes...

May 2023
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VP/Other Executive

Relationship

I have had a lot of years of experience watching Oracle. Their hallmark is to overpromise and underdeliver....

May 2023
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Manager

Relationship, Operations

The support and engagement that we received from the vendor after our implementation were lacking....

May 2023
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Manager

Product

We have certain state requirements and government regulations that we are required to meet by law,...

May 2023
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Manager

Operations, Product

We like that Millennium PowerChart has specific places to chart things, but charting can be a little...

May 2023
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Manager

Product

We like the system's integration. We have the ability to integrate pretty much anything we want to...

May 2023
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Manager

Loyalty, Product

The product does what it needs to. Our EMR works for our providers. There are some challenges when...

May 2023
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