Millennium PowerChart/CommunityWorks Clinicals Commentary
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Subject Expert
Tyson Blauer
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Commentary Summary
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User Commentary
Culture, Relationship, Operations
We tried with Oracle Health to integrate third-party applications, and their response was that they...
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Loyalty
I showed my leadership team a report that with CommunityWorks Clinical Suite, we were jumping from a...
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Product, Value
When it comes to signature paths, at least with our former EHR vendor, we had a top signature path,...
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Loyalty, Operations, Value
I would not buy CommunityWorks Clinical Suite again. When we did a poll, we went through different...
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Operations
Oracle Health is not proactive. We are waiting for the honeymoon period to go away, and we will see...
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Product
The nurses are not thrilled with the new system. There are too many screens and too many clicks. Our...
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Product
From a data collection perspective, we are able to mine data and create reports from CommunityWorks...
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Operations
All the training from Oracle Health is done online from a clinical standpoint. We have our own team...
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Value
Oracle Health charges for every little thing that they can. If there is something that I need, like...
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Product
CommunityWorks Clinical Suite is fairly easy to use. There are things that make it a bit more...
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Product
Anybody in the organization can access a patient's record in the solution at any time from anywhere,...
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Relationship
Typically, I reach out to Oracle Health directly with a service request. If there is something super...
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Relationship, Product
We definitely drive what we need and push for what we need. We try to make changes proactively, and...
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Relationship, Product
Oracle Health is pretty good at releasing regular updates for CommunityWorks Clinical Suite, but the...
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Relationship, Product
Oracle Health could improve integration with other programs or other tools. For example, our...
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Relationship
It takes forever for the vendor to complete a service request. We recently had one that lasted...
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Product
Everything with CommunityWorks Clinical Suite seems to break, and there are constant issues. It just...
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Loyalty, Relationship
Since we are moving away from Cerner, Cerner isn't aligned with our needs at all. My understanding...
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Value
We don't need most of the new technology that Oracle Health comes up with. Even if we do need...
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Product, Value
I am not a big fan of Oracle Health's update release process. Every time Oracle Health comes out...
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Relationship, Product
Oracle Health is easy to work with sometimes when it comes to third-party integrations, but other...
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Loyalty, Relationship
The main driving factor in our choice to replace Millennium PowerChart was lost confidence in...
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Loyalty, Product
I wouldn’t buy CommunityWorks Clinical Suite again because interoperability is a real challenge....
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Loyalty, Relationship
Oracle Health has some work to do with CommunityWorks Clinical Suite and the support surrounding it....
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Relationship
Organizations can contract with Oracle Health for engagement with executives, and if we pay for...
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Operations, Product
CommunityWorks Clinical Suite has been a great product. We have only been live for a short time, and...
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Operations, Product
The problem with the update and release process is that we have multiple organizations within our...
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Relationship, Product
Oracle Health has made some improvements in telling us what their quick wins are. I have worked with...
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Culture, Value
With Oracle Health, there are sometimes functionalities that would be very useful, but we can't get...
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Operations
Oracle Health does in-person training. There is a trainer who trains our physicians who does an...
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Loyalty, Product
Sometimes, the system has lag time. The vendor doesn't have everything up on the cloud yet, and that...
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Relationship, Product
Most people have Epic's systems. It can be a challenge to integrate information with outside...
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Relationship, Product
Oracle Health has some solutions that are very forward thinking. The vendor also has a very solid...
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Relationship, Product
Oracle Health has a good system for substance alerts, and they are very focused on outcomes....
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Operations, Product
Millennium PowerChart has a lot of different ways to do things, and those ways aren't always...
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Relationship
The vendor's on-site support is great, but we often have to call the vendor's help desk people....
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Operations, Product
Oracle Health's timelines get stretched out quite a bit sometimes, and that can't always be helped,...
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Loyalty, Product, Value
I recently had a very frustrating experience with CommunityWorks Clinical Suite. Unfortunately, that...
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Product
A lot of the functionality in CommunityWorks Clinical Suite isn't there. There are dictation...
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Loyalty, Product
If an item in CommunityWorks Clinical Suite needs a cosignature from a physician, if someone places...
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Product
At my previous job, we went from having a system where we could do quite a bit of what we wanted,...
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Culture, Relationship
We recently had an urgent request for CommunityWorks Clinical Suite. It was a pretty simple build....
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Loyalty
Oracle Health is trying to add lots of functionality to the system. They have certainly started...
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Relationship
Oracle Health's service staff members don't really understand the system as well as they should....
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Loyalty, Value
The only benefit to the system is that it gives organizations a cloud implementation for less money...
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Culture, Product
Since the vendor was bought by Oracle Health, they have changed their strategy from what we were...
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Relationship, Product
With CommunityWorks Clinical Suite, I'm testing a new workflow for something that has not yet come...
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Loyalty, Relationship, Product
There is a new regulatory requirement for Medicare that involves a change of admission type from...
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Relationship
For CommunityWorks Clinical Suite, the vendor’s proactive service is mixed. They are proactive with...
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Relationship
Ever since the vendor switched to Oracle Health, it seems like the majority of their call center...
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Relationship
CommunityWorks Clinical Suite has changed since the vendor became Oracle Health, and I don't feel...
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Operations, Product
With CommunityWorks Clinical Suite, we have a few big coding upgrades every year. We have regular...
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Relationship
The benefit of having Cerner as a whole for their regulatory team is that any time there are new CMS...
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Culture, Value
With CommunityWorks Clinical Suite, if we have any interfaces that we need to have built, those cost...
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Loyalty, Product
Millennium PowerChart seems to be a really solid EHR platform, and we have been on it for years, so...
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Culture, Loyalty
Cerner is hinting at a new version that will be very heavy on artificial intelligence and voice...
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Value
Oracle Health does charge us for every little thing, but they are getting better. They are starting...
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Relationship
Oracle Health does not keep all their promises, particularly with SLAs for services provided. They...
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Operations
As far as training goes, Oracle Health has self-service resources available, and I'm frustrated with...
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Product
My biggest frustration with Oracle Health is that we have found out that they have around a dozen...
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Culture, Loyalty, Value
Our organization went with CommunityWorks Clinical Suite because it was cheap. CommunityWorks...
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Culture, Loyalty
Our expectations of service based on what the vendor sold us and what we received do not line up, so...
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Loyalty
If I had to bet on it, I would guess that we will still be with Oracle Health in three to five...
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Relationship
Oracle Health’s support staff is very siloed. They know what they know, and they don't know what...
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Relationship
We do pretty well with Oracle Health. Overall, we are pretty happy. CommunityWorks Clinical Suite...
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Relationship
Sometimes Oracle Health's support is a little sketchy. It is maybe a little better than a year ago....
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Culture, Loyalty, Value
We looked into Epic's system a little recently because all of the facilities around us that we...
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Relationship, Product
The biggest downfall I see from Cerner is if we need specific things for our facility, it can be a...
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Value
Since the vendor switched from Cerner to Oracle Health, we have definitely seen a change in pricing...
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Product
For the most part, Oracle Health does a good job with integration. Some of the quality reporting has...
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Relationship, Operations
The vendor has resources for education, but trying to find the specific thing we are looking for can...
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Culture, Value
The pricing for the system has gotten worse since Oracle Health took over. The prices for new...
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Operations
When it comes to training, I don't think Oracle Health gets their information out, so it is hard for...
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Relationship, Product
I like a lot of the vendor's regulatory things. The vendor does a very good job of supporting...
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Relationship
Oracle Health hasn't fulfilled a lot of their support promises to us in terms of turnaround times...
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Operations
When we went live with CommunityWorks Clinical Suite, many other facilities in our area were also...
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Relationship
Just for regular everyday service, there is both a telephone process for entering a ticket as well...
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Culture, Value
One of the big things we were hoping for with CommunityWorks Clinical Suite was that we would be...
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Product
Our frontline staff and physicians are frustrated with the product and feel that it impedes their...
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Relationship
We do have what is called a client accountable executive who is our overall contact. This individual...
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Operations
The implementation of the CommunityWorks Clinical Suite product was extremely poor, and the ongoing...
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Product
I like that it doesn't take us too long to get somebody up to speed because the system is used...
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Culture, Loyalty, Relationship
I'm a little reserved on answering whether the vendor keeps all their promises. Under the Cerner...
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Operations
A lot of the vendor’s training opportunities require travel. I would like it if they had more...
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Loyalty, Value
The product does a good job of being a patient care system. It is a little click happy, but it puts...
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Value
Cost is certainly a consideration. The system costs a lot, and it doesn't do much more than our...
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Relationship
The support is bad. We can't call the vendor for the things that we used to. They reduced the amount...
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Relationship
The vendor has had hardware failures that have been kind of embarrassing for a very large company....
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Product
I would not buy this product again. We went backward in a lot of our abilities. That is just the...
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Relationship, Operations
I hate Oracle Health's support after a go-live. They are awful. During our entire go-live, as we...
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Loyalty, Product
CommunityWorks Clinical Suite doesn't quite meet our needs because we are still learning. It will...
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Culture
We had issues on CommunityWorks Clinicals Suite that we have worked out, but I think that Oracle...
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Loyalty, Product
We are on the most current version because CommunityWorks Clinical Suite is a standard platform, so...
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Operations, Product
CommunityWorks Clinical Suite is the best that is out there for our hospital size. What we came from...
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Relationship
Our facility has a person from Cerner who is contractually obligated to work on things from us for a...
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Operations
Training may be kind of a weakness for Cerner. Cerner will often send out a big data dump out of...
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Relationship
Our ability to work with people from Cerner who are empowered to solve our problems is a little low....
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Relationship
Honestly, I don't think that Cerner tries that hard. One excuse they like to use is that they can't...
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Loyalty
Cerner is part of our long-term plans. It is difficult to make a commitment to something as big as a...
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Product
For the most part, CommunityWorks Clinical Suite is a very usable, relatively intuitive system. Its...
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Relationship, Product
Cerner could improve their service by making things more usable. We would like to be able to revisit...
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Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
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Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
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Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
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Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
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Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
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Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
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Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
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Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
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Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
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Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
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Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
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Relationship
Oracle Health's executive involvement has been middle of the road.
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Loyalty
With the transition to Oracle Health, there is a tremendous amount of talent, much bigger than...
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Loyalty, Product
I think Millennium PowerChart is a very typical solution. It is fine, but there is definitely a lot...
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