Millennium PowerChart/CommunityWorks Clinicals Commentary
Filtered view: (Small - 1-150 Beds)
Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Product
Since the vendor was bought by Oracle Health, they have changed their strategy from what we were...
Login or Create an Account to see details.
Relationship, Product
With CommunityWorks Clinical Suite, I'm testing a new workflow for something that has not yet come...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is a new regulatory requirement for Medicare that involves a change of admission type from...
Login or Create an Account to see details.
Relationship
For CommunityWorks Clinical Suite, the vendor’s proactive service is mixed. They are proactive with...
Login or Create an Account to see details.
Relationship
Ever since the vendor switched to Oracle Health, it seems like the majority of their call center...
Login or Create an Account to see details.
Relationship
CommunityWorks Clinical Suite has changed since the vendor went with Oracle Health, and I don't feel...
Login or Create an Account to see details.
Operations, Product
With CommunityWorks Clinical Suite, we have a few big coding upgrades every year. We have regular...
Login or Create an Account to see details.
Relationship
The benefit of having Cerner as a whole for their regulatory team is that any time there are new CMS...
Login or Create an Account to see details.
Culture, Value
With CommunityWorks Clinical Suite, if we have any interfaces that we need to have built, those cost...
Login or Create an Account to see details.
Loyalty, Product
Millennium PowerChart seems to be a really solid EHR platform, and we have been on it for years, so...
Login or Create an Account to see details.
Culture, Loyalty
Cerner is hinting at a new version that will be very heavy on artificial intelligence and voice...
Login or Create an Account to see details.
Value
Oracle Health does charge us for every little thing, but they are getting better. They are starting...
Login or Create an Account to see details.
Relationship
Oracle Health does not keep all their promises, particularly with SLAs for services provided. They...
Login or Create an Account to see details.
Operations
As far as training goes, Oracle Health has self-service resources available, and I'm frustrated with...
Login or Create an Account to see details.
Product
My biggest frustration with Oracle Health is that we have found out that they have around a dozen...
Login or Create an Account to see details.
Culture, Loyalty, Value
Our organization went with CommunityWorks Clinical Suite because it was cheap. CommunityWorks...
Login or Create an Account to see details.
Culture, Loyalty
Our expectations of service based on what the vendor sold us and what we received do not line up, so...
Login or Create an Account to see details.
Loyalty
If I had to bet on it, I would guess that we will still be with Oracle Health in three to five...
Login or Create an Account to see details.
Relationship
Oracle Health’s support staff is very siloed. They know what they know, and they don't know what...
Login or Create an Account to see details.
Relationship
We do pretty well with Oracle Health. Overall, we are pretty happy. CommunityWorks Clinical Suite...
Login or Create an Account to see details.
Relationship
Sometimes Oracle Health's support is a little sketchy. It is maybe a little better than a year ago....
Login or Create an Account to see details.
Culture, Loyalty, Value
We looked into Epic's system a little recently because all of the facilities around us that we...
Login or Create an Account to see details.
Relationship, Product
The biggest downfall I see from Cerner is if we need specific things for our facility, it can be a...
Login or Create an Account to see details.
Value
Since the vendor switched from Cerner to Oracle Health, we have definitely seen a change in pricing...
Login or Create an Account to see details.
Product
For the most part, Oracle Health does a good job with integration. Some of the quality reporting has...
Login or Create an Account to see details.
Relationship, Operations
The vendor has resources for education, but trying to find the specific thing we are looking for can...
Login or Create an Account to see details.
Culture, Value
The pricing for the system has gotten worse since Oracle Health took over. The prices for new...
Login or Create an Account to see details.
Operations
When it comes to training, I don't think Oracle Health gets their information out, so it is hard for...
Login or Create an Account to see details.
Relationship, Product
I like a lot of the vendor's regulatory things. The vendor does a very good job of supporting...
Login or Create an Account to see details.
Relationship
Oracle Health hasn't fulfilled a lot of their support promises to us in terms of turnaround times...
Login or Create an Account to see details.
Operations
When we went live with CommunityWorks Clinical Suite, many other facilities in our area were also...
Login or Create an Account to see details.
Relationship
Just for regular everyday service, there is both a telephone process for entering a ticket as well...
Login or Create an Account to see details.
Culture, Value
One of the big things we were hoping for with CommunityWorks Clinical Suite was that we would be...
Login or Create an Account to see details.
Product
Our frontline staff and physicians are frustrated with the product and feel that it impedes their...
Login or Create an Account to see details.
Relationship
We do have what is called a client accountable executive who is our overall contact. This individual...
Login or Create an Account to see details.
Operations
The implementation of the CommunityWorks Clinical Suite product was extremely poor, and the ongoing...
Login or Create an Account to see details.
Product
I like that it doesn't take us too long to get somebody up to speed because the system is used...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
I'm a little reserved on answering whether the vendor keeps all their promises. Under the Cerner...
Login or Create an Account to see details.
Operations
A lot of the vendor’s training opportunities require travel. I would like it if they had more...
Login or Create an Account to see details.
Loyalty, Value
The product does a good job of being a patient care system. It is a little click happy, but it puts...
Login or Create an Account to see details.
Value
Cost is certainly a consideration. The system costs a lot, and it doesn't do much more than our...
Login or Create an Account to see details.
Relationship
The support is bad. We can't call the vendor for the things that we used to. They reduced the amount...
Login or Create an Account to see details.
Relationship
The vendor has had hardware failures that have been kind of embarrassing for a very large company....
Login or Create an Account to see details.
Product
I would not buy this product again. We went backward in a lot of our abilities. That is just the...
Login or Create an Account to see details.
Relationship, Operations
I hate Oracle Health's support after a go-live. They are awful. During our entire go-live, as we...
Login or Create an Account to see details.
Loyalty, Product
CommunityWorks Clinical Suite doesn't quite meet our needs because we are still learning. It will...
Login or Create an Account to see details.
Culture
We had issues on CommunityWorks Clinicals Suite that we have worked out, but I think that Oracle...
Login or Create an Account to see details.
Loyalty, Product
We are on the most current version because CommunityWorks Clinical Suite is a standard platform, so...
Login or Create an Account to see details.
Operations, Product
CommunityWorks Clinical Suite is the best that is out there for our hospital size. What we came from...
Login or Create an Account to see details.
Relationship
Our facility has a person from Cerner who is contractually obligated to work on things from us for a...
Login or Create an Account to see details.
Operations
Training may be kind of a weakness for Cerner. Cerner will often send out a big data dump out of...
Login or Create an Account to see details.
Relationship
Our ability to work with people from Cerner who are empowered to solve our problems is a little low....
Login or Create an Account to see details.
Relationship
Honestly, I don't think that Cerner tries that hard. One excuse they like to use is that they can't...
Login or Create an Account to see details.
Loyalty
Cerner is part of our long-term plans. It is difficult to make a commitment to something as big as a...
Login or Create an Account to see details.
Product
For the most part, CommunityWorks Clinical Suite is a very usable, relatively intuitive system. Its...
Login or Create an Account to see details.
Relationship, Product
Cerner could improve their service by making things more usable. We would like to be able to revisit...
Login or Create an Account to see details.
Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
Login or Create an Account to see details.
Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
Login or Create an Account to see details.
Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
Login or Create an Account to see details.
Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
Login or Create an Account to see details.
Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
Login or Create an Account to see details.
Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
Login or Create an Account to see details.
Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
Login or Create an Account to see details.
Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
Login or Create an Account to see details.
Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
Login or Create an Account to see details.
Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
Login or Create an Account to see details.
Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
Login or Create an Account to see details.
Relationship
Oracle Health's executive involvement has been middle of the road.
Login or Create an Account to see details.
Loyalty
With the transition to Oracle Health, there is a tremendous amount of talent, much bigger than...
Login or Create an Account to see details.
Loyalty, Product
I think Millennium PowerChart is a very typical solution. It is fine, but there is definitely a lot...
Login or Create an Account to see details.
Relationship
Oracle Health needs to be aware of things that are going to break and issues that are going to...
Login or Create an Account to see details.
Product
Pulling reports in the system is a pretty simple process. I haven't had any issues with that.
Login or Create an Account to see details.
Operations
We have done a few recent upgrades for Millennium PowerChart. Oracle Health was available for the...
Login or Create an Account to see details.
Operations, Product
When Oracle Health built their system, they didn't put it in the cloud, and that caused slowness....
Login or Create an Account to see details.
Relationship
I don't think Oracle Health has been very proactive about a lot of things. There are things that we...
Login or Create an Account to see details.
Culture, Value
Oracle Health is trying to make money, like a lot of organizations, and I don't think that our...
Login or Create an Account to see details.
Product, Value
Oracle Health has outcomes that they want to meet. Those outcomes are tangible. The vendor wants to...
Login or Create an Account to see details.
Culture
For Oracle Health, it is hard because there are different projects. Some are okay, and others are...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Oracle Health has done a lot in the support realm. They added an app within the patient chart so...
Login or Create an Account to see details.
Loyalty, Relationship
With Oracle Health, we have a very responsive team that works with us closely to make sure we have...
Login or Create an Account to see details.
Product
The actual integration in Millennium PowerChart is good; the only issue is the lag time. We can do...
Login or Create an Account to see details.
Loyalty, Relationship
Oracle Health likes to make a lot of promises, and they haven't ever been able to keep many of those...
Login or Create an Account to see details.
Relationship
We haven’t seen any huge changes with the product itself or in working with Oracle Health in the...
Login or Create an Account to see details.
Loyalty
I don't see us moving away from Oracle Health. There are not really a lot of options that offer as...
Login or Create an Account to see details.
Culture, Value
Oracle Health charges for every little thing. Their pricing went up and has been a lot higher since...
Login or Create an Account to see details.
Relationship
We have one main executive that we deal with, and they try really hard. But they just don't get very...
Login or Create an Account to see details.
Relationship
If the consultants working at Oracle Health actually knew about the product, that would be very...
Login or Create an Account to see details.
Operations, Product
We just had nothing but problems with the Oracle Health implementation. The problem with...
Login or Create an Account to see details.
Culture, Value
Cerner was supposed to get things done and fixed, and I don't know whether it was just because of...
Login or Create an Account to see details.
Relationship, Product
CommunityWorks Clinical Suite doesn't have certain robust things that every hospital needs, like the...
Login or Create an Account to see details.
Product
One of the system's weaknesses is that there are so many different perspectives in it. A physician...
Login or Create an Account to see details.
Culture, Relationship
Oracle Health doesn't always keep their promises. They will say that they can do something, and then...
Login or Create an Account to see details.
Operations, Product
We have had the system for several years, and we becoming familiar with it and how to manage it. We...
Login or Create an Account to see details.
Relationship
The Cerner folks trip over themselves sometimes and say Cerner when they mean to say Oracle Health....
Login or Create an Account to see details.
​
Preferences