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PowerChart Ambulatory Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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Oracle Health (Cerner) Complete Look 2023
Oracle Health (Cerner) Complete Look 2023
July 2023
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User Commentary

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Physician

Relationship

PowerChart Ambulatory continues to be very clicky; workflows are sometimes obtuse and not...

Mar 2025
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Physician

Relationship, Product

Cerner has a good back-end database.

Mar 2025
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Physician

Relationship

My advice to others considering purchasing Cerner's product is to create their own internal IT...

Mar 2025
||
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CIO

Loyalty, Relationship

Our team is excited for Oracle Health’s new EHR. I have heard nothing but positive comments from the...

Feb 2025
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CIO

Loyalty, Product

We have been testing Oracle Health's new ambient solution, the Clinical AI Agent, in our ambulatory...

Feb 2025
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CIO

Loyalty, Relationship

It feels like Oracle Health is developing the EHR again, but development has been stagnant since...

Feb 2025
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Director

Product

The organization that I was at before also used PowerChart Ambulatory, so it is a system that I have...

Feb 2025
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Director

Loyalty

I don't foresee us moving to a different solution because I realize going from one EMR to another is...

Feb 2025
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Director

Operations

The implementation of PowerChart Ambulatory went smoothly. The initial training was good, but a...

Feb 2025
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Director

Product

The interoperability is okay. For what I need to do in PowerChart Ambulatory, we can do things...

Feb 2025
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Director

Product

Something very big within the organization from a research standpoint is quality metrics. I have...

Feb 2025
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CIO

Loyalty, Product

If I could choose any EHR solution today, just to get everybody off my back, I would go with an Epic...

Jan 2025
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CIO

Loyalty, Relationship, Product

Oracle Health has really upped their game. They have opened so many APIs recently. I have been happy...

Jan 2025
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(0)
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VP/Other Executive

Loyalty, Relationship, Value

Oracle Health brings a lot of value. They have been a solid vendor. Regardless of whether we love or...

Jan 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

I believe Oracle Health is going to a SaaS model. They just want to push the system out there on the...

Jan 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

Because of the relationship with Oracle Health, at least in my world, most of the projects are...

Jan 2025
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Analyst/Coordinator

Relationship

Since the Oracle Health purchase of PowerChart Ambulatory and maybe even going back through the days...

Jan 2025
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Analyst/Coordinator

Operations, Product

My overall satisfaction with PowerChart Ambulatory is because of the place I am with it as opposed...

Jan 2025
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Analyst/Coordinator

Product

Honestly, the outlook with Oracle Health is very good. The metadata is the heart of what Cerner is....

Jan 2025
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(0)
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Analyst/Coordinator

Relationship

We had an issue with our current upgrade, and we had a service request opened with Oracle Health,...

Jan 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

Oracle Health has a pretty robust cloud solution that we are actually using now; it is called...

Jan 2025
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Analyst/Coordinator

Culture, Loyalty, Product

Oracle Health has taken over Cerner and is now doing things more the Oracle Health way. In terms of...

Jan 2025
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CMIO

Value

As soon as we told Oracle Health that we were leaving, they stopped helping with anything unless we...

Jan 2025
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CMIO

Product

A lot of the newer tools in PowerChart Ambulatory, like dynamic documentation, are useful, but they...

Jan 2025
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Director

Loyalty, Product, Value

The strengths of PowerChart Ambulatory are the things that have come out recently. For example,...

Nov 2024
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Director

Operations, Value

Implementations are extremely time-consuming. My experience with using Oracle Health as the resource...

Nov 2024
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Director

Relationship

A timelier response would be a starting point for improving the support from Oracle Health. We can...

Nov 2024
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Director

Relationship, Product

Oracle Health could improve their tools online for people to troubleshoot their own issues. Right...

Nov 2024
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(0)
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Director

Relationship

Recently, we have seen a significant improvement in the knowledge of those who respond to our...

Nov 2024
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CIO

Loyalty, Relationship, Product

Oracle Health probably didn't realize they were going to have to rebuild a lot of the code...

Oct 2024
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CIO

Loyalty, Product

Performance seems to be lacking a bit in terms of speed in the ambulatory space. On the doctor’s...

Oct 2024
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CIO

Relationship

We struggle with support; there is less of a focus on it. This is not super surprising with Cerner...

Oct 2024
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(0)
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CIO

Loyalty, Relationship, Product

Things are better and worse in some areas than others. I believe Oracle Health is trying to play...

Oct 2024
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(0)
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CIO

Relationship

Since Oracle acquired Cerner, they have made many changes to the support model. We all hoped the...

Oct 2024
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CIO

Relationship

I have very direct relationships with the leaders over at Oracle Health. I have a good relationship...

Oct 2024
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Director

Product

We used Oracle Health’s RHO for one of our upgrades, and it sucked.

Oct 2024
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(0)
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Director

Product, Value

With PowerChart Ambulatory, the referral management is nice, but it is just not complete. Referrals...

Oct 2024
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(0)
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VP/Other Executive

Culture, Value

With Cerner, there is a charge for everything. Every time I turn around, there is a new charge for...

Oct 2024
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(0)
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VP/Other Executive

Culture, Operations, Product

PowerChart Ambulatory is pretty easy to use. We have used it before, so we are pretty good with it....

Oct 2024
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(0)
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CMIO

Loyalty, Product

If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...

Aug 2024
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(0)
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CMIO

Loyalty, Operations

In terms of training, Oracle Health is probably still in that middle range because we are still...

Aug 2024
||
(0)
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CMIO

Operations, Product

Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...

Aug 2024
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(0)
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CMIO

Relationship

Oracle Health's support is getting better. Instead of having a dedicated support team with servers...

Aug 2024
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(0)
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CMIO

Culture, Value

Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...

Aug 2024
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(0)
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CMIO

Relationship

Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...

Jul 2024
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(0)
 Thank you  Helpful

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CMIO

Loyalty, Relationship, Product

There are changes coming to the system's interface and to Cerner, but those changes have been...

Jul 2024
||
(0)
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CMIO

Loyalty, Product

Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...

Jul 2024
||
(0)
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CMIO

Operations, Product

PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...

Jul 2024
||
(0)
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CIO

Product

We get generic complaints about PowerChart Ambulatory being too complicated.

Jul 2024
||
(0)
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CIO

Relationship

There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...

Jul 2024
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(0)
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CIO

Culture

There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Relationship

When it comes to keeping promises, Oracle Health will say that they are going to make a certain...

May 2024
||
(0)
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Director

Relationship, Value

Oracle Health charges for little things more than one of our other vendors does. I have had worse...

May 2024
||
(0)
 Thank you  Helpful

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Director

Operations

The vendor's updates haven't been bad, but we purposely didn't have Oracle Health do our initial training....

May 2024
||
(0)
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Director

Product

I would share with a peer that Oracle Health has a lot of work to do. Users could make their patient...

May 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Oracle Health is trying to deliver new technology, but sometimes they miss the mark. However, the...

May 2024
||
(0)
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Analyst/Coordinator

Product

I would like to see more integration between PowerChart Ambulatory and Oracle Health Practice...

May 2024
||
(0)
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Director

Operations, Product

Most of our issues have to do with the build. The system is supposed to do something according to...

Apr 2024
||
(0)
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Director

Loyalty

Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....

Apr 2024
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(0)
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Director

Value

We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...

Apr 2024
||
(0)
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Director

Relationship

Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...

Apr 2024
||
(0)
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