Ordr Asset Intelligence Platform Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
ORDR’s account team could probably be a little bit more engaged with us on their road map. It isn't...
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Loyalty
We are leaving Ordr Asset Intelligence Platform because we have heavy financial pressures, so there...
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Loyalty, Relationship
Another product is a better product than Ordr Asset Intelligence Platform. The vendor’s account team...
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Value
Someone working with Ordr Asset Intelligence Platform can expect a reasonable price and good value....
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Product
After using another product, I think there are gaps in Ordr Asset Intelligence Platform's coverage....
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Relationship, Product
We have to use both ORDR's system and another system. I don't think we get 100% visibility with...
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Loyalty, Product
We are really using Ordr Asset Intelligence Platform, and we want to continue to expand its use to...
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Product, Value
The things the system is capable of helping us with are phenomenal, and it is capable of helping us...
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Relationship, Value
ORDR has been phenomenal. We have been partnering with ORDR. When an organization can help ORDR with...
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Loyalty
With ORDR, responsiveness is still a challenge. We are not in ORDR's cloud. We have the system...
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Operations
If we go back to when we first started with ORDR, the training was horrible. ORDR didn't really have...
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Loyalty, Product, Value
Ordr Asset Intelligence Platform is always driving tangible outcomes, but there is work to it. There...
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Product
With Ordr Asset Intelligence Platform, we focused on building out certain areas, so we needed to...
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Operations
Ordr Asset Intelligence Platform isn't an extremely simple or intuitive tool. Users have to have...
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Loyalty
Our satisfaction with Ordr Asset Intelligence Platform has gone up. We are adding new capabilities...
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Loyalty, Product
I haven't really looked at our recent road map, but there are some AI capabilities that we are...
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Loyalty, Product
ORDR's system only acknowledges the last time something was communicated. It doesn't tell us every...
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Product
Ordr Asset Intelligence Platform works; it just doesn't work as well as some of the competitors out...
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Relationship, Product
ORDR is constantly expanding their integrations. There are still a couple of little gaps that they...
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Loyalty, Product
We are on the current version of software for Ordr Asset Intelligence Platform, but we haven't had a...
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Product, Value
The functionality gaps in Ordr Asset Intelligence Platform are around efficiency. Doing...
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Culture, Loyalty, Relationship
If ORDR says they are going to deliver something, they deliver it, but there are a lot of things...
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Relationship
The only proactive service we ever got from ORDR was that occasionally a sensor would go offline or...
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Loyalty
We are no longer going to be ORDR customers; we are switching to a different vendor. There were...
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Operations
With Ordr Asset Intelligence Platform, some issues should have been caught during the initial...
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Loyalty, Product
We met with ORDR about their road map, and as far as I could tell, it was all positive. ORDR...
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Product
The system would be helpful if we were to put artificial gates around certain devices. If we were...
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Operations
Our team members are very happy with the way our implementation went. I have seen a few upgrades up...
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Relationship
One thing ORDR has going for them is that they are basically based on the senior engineering talent...
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Relationship
ORDR used to have an advisory team, but when their CEO left and they had a new owner come in, that...
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Loyalty, Relationship, Product
I don't see a lot of gaps in the system. For us to use the system to its fullest, we need to get the...
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Loyalty, Product
ORDR's interface is very convoluted, but their product road map includes some improvements in terms...
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Product
It would be better if ORDR had some more customizable reports. The system's vulnerability options...
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Loyalty
There was another product in the healthcare IoT security space that we looked at, and that product...
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Operations
The vendor's training could have been a little more structured. Their current method doesn't always...
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Relationship
I thought that ORDR's executive involvement was really good in the beginning, but the vendor has...
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Operations, Product
ORDR's product is pretty good, and we like the way it was rolled out. Overall, the system has given...
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Product
ORDR has done a super job with interoperability. The biggest problems we have with interoperability...
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Loyalty
I haven’t seen ORDR’s road map recently, but I know that organizationally, we are pretty well...
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Product
I haven't used the system's cloud environment, but the on-premises version can be slow at times...
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Product
When a vulnerability is picked up in the system, there is a unique identifier. I would like a way to...
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Relationship
We have a resource working with us who will address things when we need something. They take the...
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Loyalty, Product
The system has many hidden capabilities that have given us more than we expected. Our competitors'...
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Loyalty, Product
The system has multiple functionality gaps. There are things that we need to do, but a lot of that...
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Product
We aren't using any systems that are actually capable of remediating risk beyond some of the...
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Operations
If a user isn't very technical, then they will have some problems with understanding the system and...
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Product
The process of knowing that there is a problem is too manual, and it should be more automated. That...
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Loyalty, Relationship
We meet with ORDR regularly. They always tell us about stuff that is coming out, and I always think...
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Operations
ORDR does a fantastic job with upgrades. However, the implementation could have been a little more...
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Operations
We would like to have actual structured classes for training instead of having our product lead walk...
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Relationship, Product
The thing I like about the product is the ability to get direct feedback to the developers and get a...
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Product
Ordr Asset Intelligence Platform is not an easy-to-use product. I think that is the nature of the...
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Relationship
I have never used ORDR's phone support. Our support has all been through direct contact with our...
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Product
With Ordr Asset Intelligence Platform, we have automated the ability to block things by IP address...
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Value
Ordr Asset Intelligence Platform is a great product that is definitely worth it. However, customers...
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Relationship
I haven't done a lot with ORDR lately. They recently had a CEO change. They also changed some other...
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Product
We have done a couple of upgrades for Ordr Asset Intelligence Platform. The system is doing what we...
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Loyalty
If I were starting from scratch, I would buy Ordr Asset Intelligence Platform again. I would look at...
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Loyalty, Product
A lot of the integrations on Ordr’s road map have the capabilities of writing or monitoring. In...
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Loyalty, Product
Ordr has their CAASM+ product that is more of a business integration application that we can use to...
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Product
I use the solution a lot for vulnerability remediation because it provides the CVE. It also provides...
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Product
Ordr is trying to fix issues with MAC addresses and NIC cards in their system. Any device could have...
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Product
We now have a cloud instance of Ordr Asset Intelligence Platform and not an on-premises instance. It...
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Value
Ordr Asset Intelligence Platform is very affordable, robust, complex, and capable, but without...
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Relationship, Operations
In a transition between teams that supported us, we lost a little time. We had a great asset, but...
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Operations
The vendor did introduce Ordr University for training. It is fairly easy to sign up for, and the...
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Relationship
Since we first engaged with Ordr, it is not like they have left us behind in any fashion. There have...
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Product
I have introduced new team members to the tool. I have worked with and seen the progression of the...
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Culture, Product
The solution works as promoted. It is described as an information tool through all our assets, and...
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Value
Ordr Asset Intelligence Platform is a solution that we leverage in unique ways, and we continue to...
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Product, Value
We are extremely satisfied with our ability to do interventions around risks. When a zero-day issue...
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Relationship
I haven't had to use the phone support with Ordr, but for web support, they have a ticketing system....
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Product
Ordr Asset Intelligence Platform doesn’t necessarily match all of our current products in terms of...
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Product
Something that I have always liked about the solution is the simplicity of its ability to zero in on...
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Product
The product has fancy bells and whistles Ordr wants to talk about, but the core of what it does is...
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Relationship
Basically, I use the product in the middle to determine what direction to go and what is right or...
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Product
I don't think there are any functionality gaps with the product. The only thing I can think of is so...
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Loyalty, Product
Ordr has beyond too many damn integrations. That is great. Each year, they keep pushing that. In...
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Product
The product has all the information we could ever want regarding any vector or team that we have....
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Operations, Value
I hate vendors. I don't like them taking our money. If I'm talking about a vendor, they have to be...
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Relationship
There is one thing we are trying to get the product to do, but I can't even say what I want. I feel...
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Product
The product is great for our field services team and our device enrollment managers in terms of...
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Product
At the core, if properly installed, Ordr Asset Intelligence Platform is really good at having...
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Product
We have really good reports for network segmentation for the network nerds and ports for cyber...
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Product
Our practical application of and exposure to how people are using Ordr Asset Intelligence Platform...
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Loyalty, Product
We continue to incorporate and develop Ordr’s solutions. A lot of our work has been just correlating...
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Loyalty
The capability on the road map that is interesting to me is the visibility of segmentations once we...
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Product
The functionality gaps are data inconsistency and limited visibility. I have several devices that I...
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Loyalty, Relationship, Product
There are inconsistencies in the data where it is tough to nail down what the source of the...
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Relationship
We have routine calls with our developers and everyone that we are working with. I also hear from...
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Value
The value we will get out of the solution is the ability to identify and minimize common threats....
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Loyalty
My satisfaction with the product working as promoted is probably a function of our development of...
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Product, Value
Ordr Asset Intelligence Platform has been great. I don't have anything negative to say about it. It...
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Operations
Ordr could maybe advertise Ordr Asset Intelligence Platform a little more and ensure that they have...
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Relationship
The support is definitely one of the best things about working with Ordr. Ordr is probably the...
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Loyalty, Product
One of the things that we are working on currently with Ordr is the integration of our security...
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Loyalty
The system's network segmentation isn't active today, but hopefully, it will be soon. We bought the...
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Relationship
There aren't any functionality gaps in Ordr's systems that I am aware of. With Ordr, it isn't so...
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Culture, Loyalty
Ordr mentioned some things that were coming in our last meeting, but I don't recall what they were....
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Operations
When it comes to the vendor's implementation services, Ordr pretty much handled our whole...
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Relationship, Value
We meet with our account executives quite frequently, and they hear about our complaints and resolve...
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Loyalty, Value
The thing that drives the most value is the system's visibility into what is connected to our...
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Relationship, Product
Ordr keeps adding functionality faster than we can keep up. We are kicking the tires on their cyber...
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Operations
Ordr’s foundation training was good and effective, and the vendor’s staff have been excellent when...
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Relationship
We needed a specific report for a regulatory requirement, and we were having trouble, so we worked...
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Operations
We had a little bit of a setback with Ordr Asset Intelligence Platform when we converted from...
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Relationship
We have regular cadence calls with Ordr, so they are fairly proactive, and it seems like they are...
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Value
Ordr doesn't ask for any money other than what we are supposed to pay them. Ordr Asset Intelligence...
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Loyalty
As far as I'm aware, there isn't a whole lot of competition for Ordr Asset Intelligence Platform....
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Product
To be fair to Ordr, we haven't fully integrated their solution as much as it is capable of being...
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Relationship
There were some tweaks that we had to make to get Ordr Asset Intelligence Platform the way we wanted...
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Operations
Ordr has a foundations course, and it really would have been helpful if they had forced us to go...
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Relationship
Ordr clearly has folks overseas, and they work a different shift of the day. We will get things at...
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Relationship
If I were having the right conversation on the right subject matter with a peer, I would definitely...
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Culture, Loyalty, Product
Ordr Asset Intelligence Platform does everything that the vendor promised that it would, but there...
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Culture, Loyalty, Relationship
Ordr gets around to keeping their promises. There was one feature request we put in that they said...
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Loyalty
We recently had Ordr do a review, and we learned about some of the new stuff they have. Ordr is a...
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Product
We are monitoring a large number of devices with Ordr's system. All of those may not be online at...
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Loyalty, Value
Ordr will come out with some new modules, and then we will talk about those. Our cost hasn't changed...
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Loyalty, Product
Ordr is great with interoperability. We pull so much data in the system from a variety of things,...
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Relationship, Product
There are not a whole lot of end users. Most of those folks are the technical people who interact...
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Loyalty, Relationship
Ordr is listening to their customers. Part of the reason we had a meeting was for them to pick our...
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Loyalty, Product
Ordr has some new analytics they are coming out with that I find very interesting. The vendor...
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