Ordr Asset Intelligence Platform Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
ORDR still doesn't really provide much of a road map. They did talk to us about their AI, though, so...
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Product
In terms of outcomes outside of device and asset visibility, we have a script that we run on devices...
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Loyalty, Product
ORDR is starting to evolve into having an AI platform in some respects, and they showed me where we...
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Loyalty
I don't really want to replace ORDR's system because of the physical attributes of putting sensors...
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Relationship
The engagement with ORDR is still very good. We still have regular meetings with them. They're...
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Loyalty
I finally have a CISO who wants to actually look at the application, so I had ORDR give an overview...
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Product
There has been an issue recently with utilization data for medical devices where the system doesn't...
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Loyalty, Relationship
ORDR is moving their platform over to a business analytics format from a current engineering view....
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Loyalty, Product
We often get questions because people have identified an asset but have incomplete data. The...
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Operations
The only training that we received from ORDR was peer-to-peer, but it has been sufficient.
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Relationship
Support is taken in through our ORDR account manager, who has done cadenced meetings with us as we...
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Product
With ORDR's software, I have seen some fairly elegant and helpful integrations, especially with the...
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Product
There is limited visualization in Ordr Asset Intelligence Platform. We have devices that are behind...
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Operations
I don’t know how much better ORDR could do with training. We have resources, and if we have an...
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Product
Our biggest win with Ordr Asset Intelligence Platform has been microsegmentation. Part of that is...
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Culture, Loyalty, Value
With ORDR, we know exactly what the system is going to cost. I have already recommended the system...
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Loyalty
Ordr Asset Intelligence Platform provides us with visibility. It is another piece of the forensics...
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Product, Value
Ordr Asset Intelligence Platform is great. At its core, it provides visibility for stuff we don’t...
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Loyalty, Relationship
I don’t like vendors in general. All that vendors want to do is take money. I have been working with...
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Relationship
ORDR has customer engagement. They are willing to listen, and they have actually had actionable,...
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Relationship, Operations
I liked the onboarding installation of Ordr Asset Intelligence Platform, and ORDR keeps up with what...
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Relationship
ORDR is really good at customer engagement and keeping a pulse. We can put in a ticket relatively...
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Loyalty, Product
There are not a lot of functionality gaps in Ordr Asset Intelligence Platform. ORDR continues to...
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Relationship
ORDR’s account team could probably be a little bit more engaged with us on their road map. It isn't...
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Loyalty
We are leaving Ordr Asset Intelligence Platform because we have heavy financial pressures, so there...
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Loyalty, Relationship
Another product is a better product than Ordr Asset Intelligence Platform. The vendor’s account team...
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Value
Someone working with Ordr Asset Intelligence Platform can expect a reasonable price and good value....
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Product
After using another product, I think there are gaps in Ordr Asset Intelligence Platform's coverage....
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Relationship, Product
We have to use both ORDR's system and another system. I don't think we get 100% visibility with...
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Loyalty, Product
We are really using Ordr Asset Intelligence Platform, and we want to continue to expand its use to...
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Product, Value
The things the system is capable of helping us with are phenomenal, and it is capable of helping us...
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Relationship, Value
ORDR has been phenomenal. We have been partnering with ORDR. When an organization can help ORDR with...
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Loyalty
With ORDR, responsiveness is still a challenge. We are not in ORDR's cloud. We have the system...
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Operations
If we go back to when we first started with ORDR, the training was horrible. ORDR didn't really have...
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Loyalty, Product, Value
Ordr Asset Intelligence Platform is always driving tangible outcomes, but there is work to it. There...
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Product
With Ordr Asset Intelligence Platform, we focused on building out certain areas, so we needed to...
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Operations
Ordr Asset Intelligence Platform isn't an extremely simple or intuitive tool. Users have to have...
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Loyalty
Our satisfaction with Ordr Asset Intelligence Platform has gone up. We are adding new capabilities...
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Loyalty, Product
I haven't really looked at our recent road map, but there are some AI capabilities that we are...
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Loyalty, Product
ORDR's system only acknowledges the last time something was communicated. It doesn't tell us every...
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Product
Ordr Asset Intelligence Platform works; it just doesn't work as well as some of the competitors out...
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Relationship, Product
ORDR is constantly expanding their integrations. There are still a couple of little gaps that they...
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Loyalty, Product
We are on the current version of software for Ordr Asset Intelligence Platform, but we haven't had a...
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Product, Value
The functionality gaps in Ordr Asset Intelligence Platform are around efficiency. Doing...
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Culture, Loyalty, Relationship
If ORDR says they are going to deliver something, they deliver it, but there are a lot of things...
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Relationship
The only proactive service we ever got from ORDR was that occasionally a sensor would go offline or...
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Loyalty
We are no longer going to be ORDR customers; we are switching to a different vendor. There were...
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Operations
With Ordr Asset Intelligence Platform, some issues should have been caught during the initial...
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Loyalty, Product
We met with ORDR about their road map, and as far as I could tell, it was all positive. ORDR...
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Product
The system would be helpful if we were to put artificial gates around certain devices. If we were...
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Operations
Our team members are very happy with the way our implementation went. I have seen a few upgrades up...
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Relationship
One thing ORDR has going for them is that they are basically based on the senior engineering talent...
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Relationship
ORDR used to have an advisory team, but when their CEO left and they had a new owner come in, that...
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Loyalty, Relationship, Product
I don't see a lot of gaps in the system. For us to use the system to its fullest, we need to get the...
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Loyalty, Product
ORDR's interface is very convoluted, but their product road map includes some improvements in terms...
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Product
It would be better if ORDR had some more customizable reports. The system's vulnerability options...
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Loyalty
There was another product in the healthcare IoT security space that we looked at, and that product...
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Operations
The vendor's training could have been a little more structured. Their current method doesn't always...
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Relationship
I thought that ORDR's executive involvement was really good in the beginning, but the vendor has...
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Operations, Product
ORDR's product is pretty good, and we like the way it was rolled out. Overall, the system has given...
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Product
ORDR has done a super job with interoperability. The biggest problems we have with interoperability...
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Loyalty
I haven’t seen ORDR’s road map recently, but I know that organizationally, we are pretty well...
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Product
I haven't used the system's cloud environment, but the on-premises version can be slow at times...
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Product
When a vulnerability is picked up in the system, there is a unique identifier. I would like a way to...
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Relationship
We have a resource working with us who will address things when we need something. They take the...
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Loyalty, Product
The system has many hidden capabilities that have given us more than we expected. Our competitors'...
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Loyalty, Product
The system has multiple functionality gaps. There are things that we need to do, but a lot of that...
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Product
We aren't using any systems that are actually capable of remediating risk beyond some of the...
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Operations
If a user isn't very technical, then they will have some problems with understanding the system and...
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Product
The process of knowing that there is a problem is too manual, and it should be more automated. That...
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Loyalty, Relationship
We meet with ORDR regularly. They always tell us about stuff that is coming out, and I always think...
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Operations
ORDR does a fantastic job with upgrades. However, the implementation could have been a little more...
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Operations
We would like to have actual structured classes for training instead of having our product lead walk...
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Relationship, Product
The thing I like about the product is the ability to get direct feedback to the developers and get a...
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Product
Ordr Asset Intelligence Platform is not an easy-to-use product. I think that is the nature of the...
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Relationship
I have never used ORDR's phone support. Our support has all been through direct contact with our...
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Product
With Ordr Asset Intelligence Platform, we have automated the ability to block things by IP address...
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Value
Ordr Asset Intelligence Platform is a great product that is definitely worth it. However, customers...
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Relationship
I haven't done a lot with ORDR lately. They recently had a CEO change. They also changed some other...
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Product
We have done a couple of upgrades for Ordr Asset Intelligence Platform. The system is doing what we...
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Loyalty
If I were starting from scratch, I would buy Ordr Asset Intelligence Platform again. I would look at...
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Loyalty, Product
A lot of the integrations on Ordr’s road map have the capabilities of writing or monitoring. In...
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Loyalty, Product
Ordr has their CAASM+ product that is more of a business integration application that we can use to...
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Product
I use the solution a lot for vulnerability remediation because it provides the CVE. It also provides...
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Product
Ordr is trying to fix issues with MAC addresses and NIC cards in their system. Any device could have...
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Product
We now have a cloud instance of Ordr Asset Intelligence Platform and not an on-premises instance. It...
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Commentary Summary
Comment Type Breakout