Ordr Asset Intelligence Platform Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Value
Ordr Asset Intelligence Platform is very affordable, robust, complex, and capable, but without...
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Relationship, Operations
In a transition between teams that supported us, we lost a little time. We had a great asset, but...
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Operations
The vendor did introduce Ordr University for training. It is fairly easy to sign up for, and the...
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Relationship
Since we first engaged with Ordr, it is not like they have left us behind in any fashion. There have...
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Product
I have introduced new team members to the tool. I have worked with and seen the progression of the...
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Culture, Product
The solution works as promoted. It is described as an information tool through all our assets, and...
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Value
Ordr Asset Intelligence Platform is a solution that we leverage in unique ways, and we continue to...
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Product, Value
We are extremely satisfied with our ability to do interventions around risks. When a zero-day issue...
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Relationship
I haven't had to use the phone support with Ordr, but for web support, they have a ticketing system....
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Product
Ordr Asset Intelligence Platform doesn’t necessarily match all of our current products in terms of...
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Product
Something that I have always liked about the solution is the simplicity of its ability to zero in on...
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Product
The product has fancy bells and whistles Ordr wants to talk about, but the core of what it does is...
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Relationship
Basically, I use the product in the middle to determine what direction to go and what is right or...
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Product
I don't think there are any functionality gaps with the product. The only thing I can think of is so...
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Loyalty, Product
Ordr has beyond too many damn integrations. That is great. Each year, they keep pushing that. In...
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Product
The product has all the information we could ever want regarding any vector or team that we have....
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Operations, Value
I hate vendors. I don't like them taking our money. If I'm talking about a vendor, they have to be...
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Relationship
There is one thing we are trying to get the product to do, but I can't even say what I want. I feel...
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Product
The product is great for our field services team and our device enrollment managers in terms of...
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Product
At the core, if properly installed, Ordr Asset Intelligence Platform is really good at having...
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Product
We have really good reports for network segmentation for the network nerds and ports for cyber...
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Product
Our practical application of and exposure to how people are using Ordr Asset Intelligence Platform...
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Loyalty, Product
We continue to incorporate and develop Ordr’s solutions. A lot of our work has been just correlating...
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Loyalty
The capability on the road map that is interesting to me is the visibility of segmentations once we...
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Product
The functionality gaps are data inconsistency and limited visibility. I have several devices that I...
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Loyalty, Relationship, Product
There are inconsistencies in the data where it is tough to nail down what the source of the...
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Relationship
We have routine calls with our developers and everyone that we are working with. I also hear from...
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Value
The value we will get out of the solution is the ability to identify and minimize common threats....
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Loyalty
My satisfaction with the product working as promoted is probably a function of our development of...
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Product, Value
Ordr Asset Intelligence Platform has been great. I don't have anything negative to say about it. It...
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Operations
Ordr could maybe advertise Ordr Asset Intelligence Platform a little more and ensure that they have...
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Relationship
The support is definitely one of the best things about working with Ordr. Ordr is probably the...
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Loyalty, Product
One of the things that we are working on currently with Ordr is the integration of our security...
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Loyalty
The system's network segmentation isn't active today, but hopefully, it will be soon. We bought the...
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Relationship
There aren't any functionality gaps in Ordr's systems that I am aware of. With Ordr, it isn't so...
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Culture, Loyalty
Ordr mentioned some things that were coming in our last meeting, but I don't recall what they were....
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Operations
When it comes to the vendor's implementation services, Ordr pretty much handled our whole...
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Relationship, Value
We meet with our account executives quite frequently, and they hear about our complaints and resolve...
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Loyalty, Value
The thing that drives the most value is the system's visibility into what is connected to our...
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Relationship, Product
Ordr keeps adding functionality faster than we can keep up. We are kicking the tires on their cyber...
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Operations
Ordr’s foundation training was good and effective, and the vendor’s staff have been excellent when...
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Relationship
We needed a specific report for a regulatory requirement, and we were having trouble, so we worked...
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Operations
We had a little bit of a setback with Ordr Asset Intelligence Platform when we converted from...
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Relationship
We have regular cadence calls with Ordr, so they are fairly proactive, and it seems like they are...
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Value
Ordr doesn't ask for any money other than what we are supposed to pay them. Ordr Asset Intelligence...
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Loyalty
As far as I'm aware, there isn't a whole lot of competition for Ordr Asset Intelligence Platform....
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Product
To be fair to Ordr, we haven't fully integrated their solution as much as it is capable of being...
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Relationship
There were some tweaks that we had to make to get Ordr Asset Intelligence Platform the way we wanted...
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Operations
Ordr has a foundations course, and it really would have been helpful if they had forced us to go...
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Relationship
Ordr clearly has folks overseas, and they work a different shift of the day. We will get things at...
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Relationship
If I were having the right conversation on the right subject matter with a peer, I would definitely...
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Culture, Loyalty, Product
Ordr Asset Intelligence Platform does everything that the vendor promised that it would, but there...
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Culture, Loyalty, Relationship
Ordr gets around to keeping their promises. There was one feature request we put in that they said...
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Loyalty
We recently had Ordr do a review, and we learned about some of the new stuff they have. Ordr is a...
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Product
We are monitoring a large number of devices with Ordr's system. All of those may not be online at...
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Loyalty, Value
Ordr will come out with some new modules, and then we will talk about those. Our cost hasn't changed...
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Loyalty, Product
Ordr is great with interoperability. We pull so much data in the system from a variety of things,...
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Relationship, Product
There are not a whole lot of end users. Most of those folks are the technical people who interact...
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Loyalty, Relationship
Ordr is listening to their customers. Part of the reason we had a meeting was for them to pick our...
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Loyalty, Product
Ordr has some new analytics they are coming out with that I find very interesting. The vendor...
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Operations
With upgrades, Ordr stays on top of things until those things are completed. They also seem to have...
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Product
The only gaps where Ordr needs to make tweaks are with risk assessments and additional controls as...
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Product, Value
The system's visuals are really good. For example, if we are looking up an IP because we have seen...
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Operations, Product
The system could be a little more intuitive with some of its reporting functionalities. There is so...
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Relationship
Ordr's support is phenomenal. The vendor gets the right people involved. If I were to contact the...
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Relationship
If there are any notifications to alert people to downtimes, outages, or system maintenance in...
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Operations
Ordr could push training more. We tend to have to find their training instead of having it pushed to...
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Relationship, Operations, Product
The system has some integrations, but the vendor doesn't always tell us the benefits of what our...
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Product
We use the system for troubleshooting and to give us visibility into who is doing what on our...
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Relationship
I think the vendor takes things to heart. These guys are so fast. It is so good. When I bring...
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Loyalty, Product
Interventions around risk base would be a lot easier if the tool was more of a one-stop shop. I...
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Loyalty, Product
Healthcare IoT security products enhance our overall security extremely significantly. We are...
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Operations
Ordr Asset Intelligence Platform is a very complex tool, but I am doing the best I can. Through Ordr...
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Product
The dashboard could flow a little better. Say if I click on a device, I get flow genomes and stuff....
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Product
There are no functionality gaps that we have realized so far, but we are not fully deployed with...
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Loyalty, Value
We recently purchased a large amount of another vendor’s equipment, which included an...
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Culture, Value
Ordr is not as good as another vendor in terms of charges. Ordr is trying to get us to buy...
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Relationship
My perception so far is that maybe Ordr Asset Intelligence Platform doesn’t do quite as much stuff...
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Relationship, Operations
We are not fully deployed on Ordr Asset Intelligence Platform yet. We were fully deployed with...
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Value
Ordr is not dinging us for every little thing. My understanding based on my communications with...
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Product
No security product right now can do everything we need. This product is actually a suite of...
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Loyalty, Product
We went through the upgrade for Ordr Asset Intelligence Platform without a hitch. It was timely and...
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Operations
Ordr has now developed Ordr University, which is a huge improvement for training, but I have not...
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Loyalty
We would buy Ordr's system again because we keep benchmarking against the other products out there....
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Relationship
Ordr works very closely with our organization, and they give us a lot of attention. We can help Ordr...
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Product
We have Ordr Asset Intelligence Platform integrated in multiple different places. We are feeding it...
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Loyalty, Value
Ordr Asset Intelligence Platform is worth the money, but there are still some areas where Ordr is...
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Relationship, Product
Things with Ordr have been a bit rocky lately. We have been struggling a little. The issue has to do...
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Relationship, Product
Ordr has a very large list of systems that they integrate with, and they are constantly adding to...
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Relationship
Ordr is a great company. I really like them. I have talked to other customers, and they are really...
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Relationship
Promises are one thing Ordr has done well on. They haven't always met our timelines, but if there is...
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Relationship
Ordr’s support structure is pretty much just an online ticketing system, and I have heard that they...
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Operations
The vendor just launched Ordr University earlier this year; that is a collection of training modules...
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Relationship, Operations
We have done some recent module implementations with Ordr, and I wouldn't say that they have gone...
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Loyalty, Relationship
We recently had a roundtable meeting with Ordr where our upper leaders came together with their...
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Operations, Product
There are quite a few things that Ordr could do to make the product better. There is the end-user...
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Relationship
We don’t see a lot of proactiveness from Ordr. Usually, we are the ones that are initiating the...
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Relationship
Ordr’s support response times depend on the criticality of the ticket. Of course, a low-priority...
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Relationship, Product
We have regular meetings with Ordr, and they are actively working on things. It is a bit of a slow...
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Loyalty, Relationship, Operations
We left the system for a number of reasons. The platform wasn't very polished, the vendor's support...
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Value
Ordr charged us for their hardware, but the charge was very minimal. The vendor was actually...
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Relationship, Operations
We had some upgrades that went smoothly and some upgrades that went poorly. Ordr often wouldn't give...
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Product
The system's front end worked pretty well, but it had its own glitches. It was mostly the system's...
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Loyalty, Relationship
Ordr's road map was good, and they were constantly trying to push things. Ordr tried to be proactive...
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Loyalty, Operations
Implementing anything in the system required multiple tickets that involved the vendor's engineering...
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Loyalty, Product
Ordr's system is pretty intuitive for the most part. It is doing a great job at meeting our needs....
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Relationship
We don’t have to use Ordr’s web support very frequently. We have a contact who has always been able...
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Product
We use Ordr's system to validate what is going on in our network in terms of vulnerabilities with...
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Culture, Relationship
Ordr made a promise that they were going to be available and be a partner with us. They have done...
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Loyalty, Operations
Ordr’s implementation and upgrades are outstanding. If all my vendors were as easy to work with as...
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Loyalty, Relationship
I don’t know where Ordr is taking the next version of the system. They know they have a problem, but...
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Relationship
Ordr doesn’t have phone support, but the web support is good. The support team responds almost...
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Loyalty, Value
We are going to the cloud, and Ordr is doing everything on their dime. That is pretty impressive....
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Relationship, Operations
Ordr has improved their communication on upgrades. I have instilled in them that they need to tell...
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Loyalty, Product
Ordr Platform is chugging along. The application has been stable and rock solid, and there haven't...
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Relationship
I still have regular phone calls with Ordr to address minor issues. They created some reports that I...
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Relationship
Ordr’s communication skills always seem to be a struggle. They are very good at tweaking my...
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