Ordr Asset Intelligence Platform Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Operations
With upgrades, Ordr stays on top of things until those things are completed. They also seem to have...
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Product
The only gaps where Ordr needs to make tweaks are with risk assessments and additional controls as...
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Product, Value
The system's visuals are really good. For example, if we are looking up an IP because we have seen...
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Operations, Product
The system could be a little more intuitive with some of its reporting functionalities. There is so...
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Relationship
Ordr's support is phenomenal. The vendor gets the right people involved. If I were to contact the...
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Relationship
If there are any notifications to alert people to downtimes, outages, or system maintenance in...
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Operations
Ordr could push training more. We tend to have to find their training instead of having it pushed to...
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Relationship, Operations, Product
The system has some integrations, but the vendor doesn't always tell us the benefits of what our...
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Product
We use the system for troubleshooting and to give us visibility into who is doing what on our...
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Relationship
I think the vendor takes things to heart. These guys are so fast. It is so good. When I bring...
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Loyalty, Product
Interventions around risk base would be a lot easier if the tool was more of a one-stop shop. I...
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Loyalty, Product
Healthcare IoT security products enhance our overall security extremely significantly. We are...
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Operations
Ordr Asset Intelligence Platform is a very complex tool, but I am doing the best I can. Through Ordr...
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Product
The dashboard could flow a little better. Say if I click on a device, I get flow genomes and stuff....
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Product
There are no functionality gaps that we have realized so far, but we are not fully deployed with...
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Loyalty, Value
We recently purchased a large amount of another vendor’s equipment, which included an...
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Culture, Value
Ordr is not as good as another vendor in terms of charges. Ordr is trying to get us to buy...
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Relationship
My perception so far is that maybe Ordr Asset Intelligence Platform doesn’t do quite as much stuff...
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Relationship, Operations
We are not fully deployed on Ordr Asset Intelligence Platform yet. We were fully deployed with...
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Value
Ordr is not dinging us for every little thing. My understanding based on my communications with...
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Product
No security product right now can do everything we need. This product is actually a suite of...
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Loyalty, Product
We went through the upgrade for Ordr Asset Intelligence Platform without a hitch. It was timely and...
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Operations
Ordr has now developed Ordr University, which is a huge improvement for training, but I have not...
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Loyalty
We would buy Ordr's system again because we keep benchmarking against the other products out there....
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Relationship
Ordr works very closely with our organization, and they give us a lot of attention. We can help Ordr...
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Product
We have Ordr Asset Intelligence Platform integrated in multiple different places. We are feeding it...
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Loyalty, Value
Ordr Asset Intelligence Platform is worth the money, but there are still some areas where Ordr is...
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Relationship, Product
Things with Ordr have been a bit rocky lately. We have been struggling a little. The issue has to do...
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Relationship, Product
Ordr has a very large list of systems that they integrate with, and they are constantly adding to...
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Relationship
Ordr is a great company. I really like them. I have talked to other customers, and they are really...
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Relationship
Promises are one thing Ordr has done well on. They haven't always met our timelines, but if there is...
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Relationship
Ordr’s support structure is pretty much just an online ticketing system, and I have heard that they...
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Operations
The vendor just launched Ordr University earlier this year; that is a collection of training modules...
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Relationship, Operations
We have done some recent module implementations with Ordr, and I wouldn't say that they have gone...
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Loyalty, Relationship
We recently had a roundtable meeting with Ordr where our upper leaders came together with their...
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Operations, Product
There are quite a few things that Ordr could do to make the product better. There is the end-user...
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Relationship
We don’t see a lot of proactiveness from Ordr. Usually, we are the ones that are initiating the...
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Relationship
Ordr’s support response times depend on the criticality of the ticket. Of course, a low-priority...
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Relationship, Product
We have regular meetings with Ordr, and they are actively working on things. It is a bit of a slow...
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Loyalty, Relationship, Operations
We left the system for a number of reasons. The platform wasn't very polished, the vendor's support...
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Value
Ordr charged us for their hardware, but the charge was very minimal. The vendor was actually...
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Relationship, Operations
We had some upgrades that went smoothly and some upgrades that went poorly. Ordr often wouldn't give...
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Product
The system's front end worked pretty well, but it had its own glitches. It was mostly the system's...
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Loyalty, Relationship
Ordr's road map was good, and they were constantly trying to push things. Ordr tried to be proactive...
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Loyalty, Operations
Implementing anything in the system required multiple tickets that involved the vendor's engineering...
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Loyalty, Product
Ordr's system is pretty intuitive for the most part. It is doing a great job at meeting our needs....
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Relationship
We don’t have to use Ordr’s web support very frequently. We have a contact who has always been able...
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Product
We use Ordr's system to validate what is going on in our network in terms of vulnerabilities with...
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Culture, Relationship
Ordr made a promise that they were going to be available and be a partner with us. They have done...
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Loyalty, Operations
Ordr’s implementation and upgrades are outstanding. If all my vendors were as easy to work with as...
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Loyalty, Relationship
I don’t know where Ordr is taking the next version of the system. They know they have a problem, but...
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Relationship
Ordr doesn’t have phone support, but the web support is good. The support team responds almost...
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Loyalty, Value
We are going to the cloud, and Ordr is doing everything on their dime. That is pretty impressive....
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Relationship, Operations
Ordr has improved their communication on upgrades. I have instilled in them that they need to tell...
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Loyalty, Product
Ordr Platform is chugging along. The application has been stable and rock solid, and there haven't...
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Relationship
I still have regular phone calls with Ordr to address minor issues. They created some reports that I...
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Relationship
Ordr’s communication skills always seem to be a struggle. They are very good at tweaking my...
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Relationship
My team seems to be very comfortable with Ordr Platform. My engineers never have a problem with support....
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Loyalty
Ordr would definitely be a future partner for us. I don't see us moving away from their product...
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Relationship, Product
I like to complain about vendors to help critique and build them up, but Ordr has been really great;...
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Loyalty, Operations, Product
Previously, the upgrades were good. Now, they are even better. In the cloud, we don't have to do...
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Relationship
The biggest thing is the vendor has live people engaging with us frequently, and sometimes we scale...
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Relationship
Ordr updates the tool quite a bit, and there is a lot to redo. What is good is that Ordr changes the...
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Culture, Relationship
The support is really good. I can always reach out to my sales representative or engineer. The...
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Relationship
There are a lot of updates and features that Ordr bakes into the system. This is one of the best...
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Relationship
Ordr is constantly adding new integrations, and most of our stuff is integrated within the system....
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Loyalty, Relationship, Product
It would be phenomenal if we had an integration into our managed detection and response (MDR)...
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Culture, Relationship
Ordr does so much more than what they actually say they will, and since they started, they have kept...
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Product
The GUI is really intuitive, but it does change a little, and the vendor is working through that....
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Product
We have our IoT devices coming online and offline, and the system stays with the devices and does so...
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Relationship
I don't know who Ordr has on their team, but they are definitely hearing their customers. Either...
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Loyalty, Product
Ordr Platform has a strong and highly accurate database of information about medical devices through...
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Loyalty, Value
We are beginning to use some of Ordr’s advanced visibility and AI capabilities and have achieved...
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Loyalty, Relationship
As healthcare cybersecurity has continued to evolve specific to medical devices, Ordr has made solid...
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Product
I see some opportunity regarding ease of use for end users. Ordr Platform's interface complexity and...
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Relationship
We have an exceptional level of access to Ordr’s leadership and their senior engineering staff. We...
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Loyalty, Value
We always feel like we should be getting more for our money. I think there is room for improvement....
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Relationship
Ordr’s web support is strong. They also have a ticketing system where we can log in and submit...
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Loyalty, Relationship
We are still very familiar with the folks at Ordr who have been involved from the beginning. We feel...
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Loyalty
We have been with Ordr long enough to see multiple iterations of the product. The user interface is...
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Operations
I’m very comfortable navigating the tool and moving through the different dashboards, tabs, and...
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Relationship, Operations
The Ordr Platform updates are good. They have a lot of great communication and let us know well in...
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Relationship
We have regular meetings with Ordr, and at every meeting, we share what we are working on, which...
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Loyalty, Product
Ordr Platform fills a niche for IoT and medical device monitoring. As of late, we have had some...
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Culture, Loyalty, Relationship
Only one thing has been a bit of a disappointment with Ordr. We mentioned we had some unique needs...
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Loyalty, Value
Ordr’s billing is straightforward. The cost is detailed in what they provide, and everything is very...
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Relationship
Ordr is pretty good about how they communicate their future road map and vision.
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Product
Overall, the user experience and design of Ordr Platform is favorable.
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Relationship
Ordr is a start-up company, so when it comes to communicating their road map, they are all over the...
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Relationship
The product is only for tech people. It isn't meant for non-tech people, so its ease of use isn't...
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Loyalty, Relationship, Product
The system's integrations are bumpy, but the vendor is working on that. They aren't where they need...
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Culture, Relationship, Product
I would tell others who are interested in the system to make sure that they have their network...
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Culture, Operations
The system's onboarding process takes an enormous amount of time and effort. I would like to see the...
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Relationship
The thing I think that impresses me the most about Ordr is that when we have feedback, a question,...
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Operations
Ordr Platform is fairly difficult to use. I find it difficult because the interface is very...
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Relationship
The integration engineer that we work with does such a good job. Whenever we have an issue, we wait...
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