Ordr Asset Intelligence Platform Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CISO

Loyalty, Product

Ordr's system is pretty intuitive for the most part. It is doing a great job at meeting our needs....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

We don’t have to use Ordr’s web support very frequently. We have a contact who has always been able...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Product

We use Ordr's system to validate what is going on in our network in terms of vulnerabilities with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Culture, Relationship

Ordr made a promise that they were going to be available and be a partner with us. They have done...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Loyalty, Operations

Ordr’s implementation and upgrades are outstanding. If all my vendors were as easy to work with as...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

I don’t know where Ordr is taking the next version of the system. They know they have a problem, but...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr doesn’t have phone support, but the web support is good. The support team responds almost...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

We are going to the cloud, and Ordr is doing everything on their dime. That is pretty impressive....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Ordr has improved their communication on upgrades. I have instilled in them that they need to tell...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Ordr Platform is chugging along. The application has been stable and rock solid, and there haven't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I still have regular phone calls with Ordr to address minor issues. They created some reports that I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr’s communication skills always seem to be a struggle. They are very good at tweaking my...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My team seems to be very comfortable with Ordr Platform. My engineers never have a problem with support....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Ordr would definitely be a future partner for us. I don't see us moving away from their product...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I like to complain about vendors to help critique and build them up, but Ordr has been really great;...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

Previously, the upgrades were good. Now, they are even better. In the cloud, we don't have to do...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The biggest thing is the vendor has live people engaging with us frequently, and sometimes we scale...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr updates the tool quite a bit, and there is a lot to redo. What is good is that Ordr changes the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The support is really good. I can always reach out to my sales representative or engineer. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are a lot of updates and features that Ordr bakes into the system. This is one of the best...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr is constantly adding new integrations, and most of our stuff is integrated within the system....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

It would be phenomenal if we had an integration into our managed detection and response (MDR)...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Ordr does so much more than what they actually say they will, and since they started, they have kept...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The GUI is really intuitive, but it does change a little, and the vendor is working through that....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have our IoT devices coming online and offline, and the system stays with the devices and does so...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't know who Ordr has on their team, but they are definitely hearing their customers. Either...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Ordr Platform has a strong and highly accurate database of information about medical devices through...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are beginning to use some of Ordr’s advanced visibility and AI capabilities and have achieved...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

As healthcare cybersecurity has continued to evolve specific to medical devices, Ordr has made solid...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I see some opportunity regarding ease of use for end users. Ordr Platform's interface complexity and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an exceptional level of access to Ordr’s leadership and their senior engineering staff. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We always feel like we should be getting more for our money. I think there is room for improvement....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr’s web support is strong. They also have a ticketing system where we can log in and submit...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are still very familiar with the folks at Ordr who have been involved from the beginning. We feel...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have been with Ordr long enough to see multiple iterations of the product. The user interface is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I’m very comfortable navigating the tool and moving through the different dashboards, tabs, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The Ordr Platform updates are good. They have a lot of great communication and let us know well in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with Ordr, and at every meeting, we share what we are working on, which...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Ordr Platform fills a niche for IoT and medical device monitoring. As of late, we have had some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Only one thing has been a bit of a disappointment with Ordr. We mentioned we had some unique needs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Ordr’s billing is straightforward. The cost is detailed in what they provide, and everything is very...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ordr is pretty good about how they communicate their future road map and vision.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Overall, the user experience and design of Ordr Platform is favorable.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr is a start-up company, so when it comes to communicating their road map, they are all over the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product is only for tech people. It isn't meant for non-tech people, so its ease of use isn't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

The system's integrations are bumpy, but the vendor is working on that. They aren't where they need...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

I would tell others who are interested in the system to make sure that they have their network...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

The system's onboarding process takes an enormous amount of time and effort. I would like to see the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The thing I think that impresses me the most about Ordr is that when we have feedback, a question,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Ordr Platform is fairly difficult to use. I find it difficult because the interface is very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The integration engineer that we work with does such a good job. Whenever we have an issue, we wait...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ordr Platform’s interface is very thorough and user friendly. Ordr Platform puts information on the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we want to do a drill down in Ordr Platform and look at infusion pumps, we can see the tool in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Ordr has been very up front with us on things. We have a contract, we pay the contract, and we don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Ordr did great on the implementation, and we are extremely satisfied. We had no downtime with Ordr...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

With Ordr Platform, our teams have visibility into the work that they need to do. Before Ordr...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

Ordr Platform has had phenomenal visibility for IoT. I don't believe that I have ever seen something...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations

The system's implementation was very streamlined and extremely straightforward. We ran the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't think that there is any vendor that keeps all of their promises, but Ordr keeps most of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations, Product, Value

The system is a little complicated, so I am not really hands-on with it. If I were, then I would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Loyalty

The vendor's prices are really aggressive, but when we looked at the product, it was exactly what we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles