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Ordr Asset Intelligence Platform Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

I don't have anything negative to say about the vendor. If I happen to find myself in a conversation...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We're not using Ordr Asset Intelligence Platform the way that ORDR would probably like to see us use...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Regarding charges, ORDR has been very accommodating.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

I was trying to do the right thing and explore other solution options in this space, not because...

Comment Tone Positive
Pillars Culture, Loyalty
Evaluation Unrated

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Manager

ORDR didn't have integrations for stuff that we wanted, and they created those things. It took a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Device and asset visibility is the major use case for Ordr Asset Intelligence Platform. Sometimes...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

ORDR operates like a small company in that we get very personal attention and they address all of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Ordr Asset Intelligence Platform does a great job of flagging information, but the ability to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

ORDR has online training that they automatically send to new people. If someone sets up an account...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

When we have a feature request, ORDR will sometimes include it in the next release, and a lot of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CISO

ORDR could do more with gathering information from the biotech space. When there are recalls and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

ORDR’s training is great. We have monthly cadence calls with them, and with any platform upgrade,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

ORDR does an excellent job. We selected their solution because it looks like it was built by a...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

A customer initially requested a specific integration that was not available at the time, but ORDR...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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VP/Other Executive

The Ordr Asset Intelligence Platform is a good investment. It is not an outrageous cost. We have...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

ORDR still doesn't really provide much of a road map. They did talk to us about their AI, though, so...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

In terms of outcomes outside of device and asset visibility, we have a script that we run on devices...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

ORDR is starting to evolve into having an AI platform in some respects, and they showed me where we...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I don't really want to replace ORDR's system because of the physical attributes of putting sensors...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

The engagement with ORDR is still very good. We still have regular meetings with them. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I finally have a CISO who wants to actually look at the application, so I had ORDR give an overview...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

There has been an issue recently with utilization data for medical devices where the system doesn't...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

ORDR is moving their platform over to a business analytics format from a current engineering view....

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We often get questions because people have identified an asset but have incomplete data. The...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

The only training that we received from ORDR was peer-to-peer, but it has been sufficient.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Support is taken in through our ORDR account manager, who has done cadenced meetings with us as we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

With ORDR's software, I have seen some fairly elegant and helpful integrations, especially with the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There is limited visualization in Ordr Asset Intelligence Platform. We have devices that are behind...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CISO

I don’t know how much better ORDR could do with training. We have resources, and if we have an...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CISO

Our biggest win with Ordr Asset Intelligence Platform has been microsegmentation. Part of that is...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CTO

With ORDR, we know exactly what the system is going to cost. I have already recommended the system...

Comment Tone Positive
Pillars Culture, Loyalty, Value
Evaluation Unrated

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CTO

Ordr Asset Intelligence Platform provides us with visibility. It is another piece of the forensics...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Ordr Asset Intelligence Platform is great. At its core, it provides visibility for stuff we don’t...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

I don’t like vendors in general. All that vendors want to do is take money. I have been working with...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

ORDR has customer engagement. They are willing to listen, and they have actually had actionable,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I liked the onboarding installation of Ordr Asset Intelligence Platform, and ORDR keeps up with what...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

ORDR is really good at customer engagement and keeping a pulse. We can put in a ticket relatively...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There are not a lot of functionality gaps in Ordr Asset Intelligence Platform. ORDR continues to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CISO

ORDR’s account team could probably be a little bit more engaged with us on their road map. It isn't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CISO

We are leaving Ordr Asset Intelligence Platform because we have heavy financial pressures, so there...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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CISO

Another product is a better product than Ordr Asset Intelligence Platform. The vendor’s account team...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CISO

Someone working with Ordr Asset Intelligence Platform can expect a reasonable price and good value....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CISO

After using another product, I think there are gaps in Ordr Asset Intelligence Platform's coverage....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CISO

We have to use both ORDR's system and another system. I don't think we get 100% visibility with...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CISO

We are really using Ordr Asset Intelligence Platform, and we want to continue to expand its use to...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The things the system is capable of helping us with are phenomenal, and it is capable of helping us...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

ORDR has been phenomenal. We have been partnering with ORDR. When an organization can help ORDR with...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

With ORDR, responsiveness is still a challenge. We are not in ORDR's cloud. We have the system...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

If we go back to when we first started with ORDR, the training was horrible. ORDR didn't really have...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

Ordr Asset Intelligence Platform is always driving tangible outcomes, but there is work to it. There...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

With Ordr Asset Intelligence Platform, we focused on building out certain areas, so we needed to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Ordr Asset Intelligence Platform isn't an extremely simple or intuitive tool. Users have to have...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our satisfaction with Ordr Asset Intelligence Platform has gone up. We are adding new capabilities...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

I haven't really looked at our recent road map, but there are some AI capabilities that we are...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

ORDR's system only acknowledges the last time something was communicated. It doesn't tell us every...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

Ordr Asset Intelligence Platform works; it just doesn't work as well as some of the competitors out...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

ORDR is constantly expanding their integrations. There are still a couple of little gaps that they...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We are on the current version of software for Ordr Asset Intelligence Platform, but we haven't had a...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The functionality gaps in Ordr Asset Intelligence Platform are around efficiency. Doing...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

If ORDR says they are going to deliver something, they deliver it, but there are a lot of things...

Comment Tone Negative
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

The only proactive service we ever got from ORDR was that occasionally a sensor would go offline or...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We are no longer going to be ORDR customers; we are switching to a different vendor. There were...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

With Ordr Asset Intelligence Platform, some issues should have been caught during the initial...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CIO

We met with ORDR about their road map, and as far as I could tell, it was all positive. ORDR...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CIO

The system would be helpful if we were to put artificial gates around certain devices. If we were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

Our team members are very happy with the way our implementation went. I have seen a few upgrades up...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CIO

One thing ORDR has going for them is that they are basically based on the senior engineering talent...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

ORDR used to have an advisory team, but when their CEO left and they had a new owner come in, that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

I don't see a lot of gaps in the system. For us to use the system to its fullest, we need to get the...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CIO

ORDR's interface is very convoluted, but their product road map includes some improvements in terms...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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