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Ordr Asset Intelligence Platform Commentary
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What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
ORDR’s training program is very good. It provides in-depth, value-added knowledge of ORDR's...
ORDR is really good to work with, and we are very happy with them. ORDR continues to invest in their...
It would be very difficult for us to maintain the good security posture we have today without Ordr...
Ordr Asset Intelligence Platform has some indirect benefits for supply chain decision support. ORDR...
We are considering leaving Ordr Asset Intelligence Platform because we are moving to another vendor...
We're going to be able to really restrict what the IoT devices are communicating with, and that is...
Honestly, there's a big lift that we have to go through with Ordr Asset Intelligence Platform, and...
Ordr Asset Intelligence Platform collects a lot of network traffic, and there's a lot of...
I could reach out to ORDR in the middle of the night and have somebody available within seconds if I...
It would be nice to have some automated processes in place that would help us move along further,...
We've been able to remediate and mitigate a lot of the vulnerabilities found by Order Asset...
There are not many tools out there that focus on IoT devices, the devices that have embedded...
I don't have anything negative to say about the vendor. If I happen to find myself in a conversation...
We're not using Ordr Asset Intelligence Platform the way that ORDR would probably like to see us use...
Regarding charges, ORDR has been very accommodating.
I was trying to do the right thing and explore other solution options in this space, not because...
ORDR didn't have integrations for stuff that we wanted, and they created those things. It took a...
Device and asset visibility is the major use case for Ordr Asset Intelligence Platform. Sometimes...
ORDR operates like a small company in that we get very personal attention and they address all of...
Ordr Asset Intelligence Platform does a great job of flagging information, but the ability to...
ORDR has online training that they automatically send to new people. If someone sets up an account...
When we have a feature request, ORDR will sometimes include it in the next release, and a lot of...
ORDR could do more with gathering information from the biotech space. When there are recalls and...
ORDR’s training is great. We have monthly cadence calls with them, and with any platform upgrade,...
ORDR does an excellent job. We selected their solution because it looks like it was built by a...
A customer initially requested a specific integration that was not available at the time, but ORDR...
The Ordr Asset Intelligence Platform is a good investment. It is not an outrageous cost. We have...
ORDR still doesn't really provide much of a road map. They did talk to us about their AI, though, so...
In terms of outcomes outside of device and asset visibility, we have a script that we run on devices...
ORDR is starting to evolve into having an AI platform in some respects, and they showed me where we...
I don't really want to replace ORDR's system because of the physical attributes of putting sensors...
The engagement with ORDR is still very good. We still have regular meetings with them. They're...
I finally have a CISO who wants to actually look at the application, so I had ORDR give an overview...
There has been an issue recently with utilization data for medical devices where the system doesn't...
ORDR is moving their platform over to a business analytics format from a current engineering view....
We often get questions because people have identified an asset but have incomplete data. The...
The only training that we received from ORDR was peer-to-peer, but it has been sufficient.
Support is taken in through our ORDR account manager, who has done cadenced meetings with us as we...
With ORDR's software, I have seen some fairly elegant and helpful integrations, especially with the...
There is limited visualization in Ordr Asset Intelligence Platform. We have devices that are behind...
I don’t know how much better ORDR could do with training. We have resources, and if we have an...
Our biggest win with Ordr Asset Intelligence Platform has been microsegmentation. Part of that is...
With ORDR, we know exactly what the system is going to cost. I have already recommended the system...
Ordr Asset Intelligence Platform provides us with visibility. It is another piece of the forensics...
Ordr Asset Intelligence Platform is great. At its core, it provides visibility for stuff we don’t...
I don’t like vendors in general. All that vendors want to do is take money. I have been working with...
ORDR has customer engagement. They are willing to listen, and they have actually had actionable,...
I liked the onboarding installation of Ordr Asset Intelligence Platform, and ORDR keeps up with what...
ORDR is really good at customer engagement and keeping a pulse. We can put in a ticket relatively...
There are not a lot of functionality gaps in Ordr Asset Intelligence Platform. ORDR continues to...
ORDR’s account team could probably be a little bit more engaged with us on their road map. It isn't...
We are leaving Ordr Asset Intelligence Platform because we have heavy financial pressures, so there...
Another product is a better product than Ordr Asset Intelligence Platform. The vendor’s account team...
Commentary Summary
Comment Type Breakout