Home chevron icon Security & Privacy chevron icon Security & Privacy chevron icon Healthcare IoT Security

Ordr Platform Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Healthcare IoT Security 2023: An Update on Vendor Performance and Deep Adopter Utilization
Healthcare IoT Security 2023:
An Update on Vendor Performance and Deep Adopter Utilization
July 2023
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Relationship, Product

I like to complain about vendors to help critique and build them up, but Ordr has been really great;...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

Previously, the upgrades were good. Now, they are even better. In the cloud, we don't have to do...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The biggest thing is the vendor has live people engaging with us frequently, and sometimes we scale...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr updates the tool quite a bit, and there is a lot to redo. What is good is that Ordr changes the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

The support is really good. I can always reach out to my sales representative or engineer. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are a lot of updates and features that Ordr bakes into the system. This is one of the best...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr is constantly adding new integrations, and most of our stuff is integrated within the system....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

It would be phenomenal if we had an integration into our managed detection and response (MDR)...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Ordr does so much more than what they actually say they will, and since they started, they have kept...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The GUI is really intuitive, but it does change a little, and the vendor is working through that....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have our IoT devices coming online and offline, and the system stays with the devices and does so...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't know who Ordr has on their team, but they are definitely hearing their customers. Either...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Ordr Platform has a strong and highly accurate database of information about medical devices through...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We are beginning to use some of Ordr’s advanced visibility and AI capabilities and have achieved...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

As healthcare cybersecurity has continued to evolve specific to medical devices, Ordr has made solid...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I see some opportunity regarding ease of use for end users. Ordr Platform's interface complexity and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an exceptional level of access to Ordr’s leadership and their senior engineering staff. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We always feel like we should be getting more for our money. I think there is room for improvement....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr’s web support is strong. They also have a ticketing system where we can log in and submit...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

We are still very familiar with the folks at Ordr who have been involved from the beginning. We feel...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have been with Ordr long enough to see multiple iterations of the product. The user interface is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I’m very comfortable navigating the tool and moving through the different dashboards, tabs, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The Ordr Platform updates are good. They have a lot of great communication and let us know well in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with Ordr, and at every meeting, we share what we are working on, which...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Ordr Platform fills a niche for IoT and medical device monitoring. As of late, we have had some...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Relationship

Only one thing has been a bit of a disappointment with Ordr. We mentioned we had some unique needs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Ordr’s billing is straightforward. The cost is detailed in what they provide, and everything is very...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ordr is pretty good about how they communicate their future road map and vision.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Overall, the user experience and design of Ordr Platform is favorable.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Ordr is a start-up company, so when it comes to communicating their road map, they are all over the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The product is only for tech people. It isn't meant for non-tech people, so its ease of use isn't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

The system's integrations are bumpy, but the vendor is working on that. They aren't where they need...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

I would tell others who are interested in the system to make sure that they have their network...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations

The system's onboarding process takes an enormous amount of time and effort. I would like to see the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The thing I think that impresses me the most about Ordr is that when we have feedback, a question,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Ordr Platform is fairly difficult to use. I find it difficult because the interface is very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The integration engineer that we work with does such a good job. Whenever we have an issue, we wait...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Ordr Platform’s interface is very thorough and user friendly. Ordr Platform puts information on the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If we want to do a drill down in Ordr Platform and look at infusion pumps, we can see the tool in...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Ordr has been very up front with us on things. We have a contract, we pay the contract, and we don't...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Ordr did great on the implementation, and we are extremely satisfied. We had no downtime with Ordr...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

With Ordr Platform, our teams have visibility into the work that they need to do. Before Ordr...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

Ordr Platform has had phenomenal visibility for IoT. I don't believe that I have ever seen something...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations

The system's implementation was very streamlined and extremely straightforward. We ran the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

I don't think that there is any vendor that keeps all of their promises, but Ordr keeps most of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations, Product, Value

The system is a little complicated, so I am not really hands-on with it. If I were, then I would be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Culture, Loyalty

The vendor's prices are really aggressive, but when we looked at the product, it was exactly what we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once users figure out Ordr Platform, the system is very simple to use.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Ordr sometimes underestimates the amount of effort that it will take to implement things at our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We get ongoing training with Ordr Platform as needed, and the training is good.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We store our data in Ordr’s server, and that causes a bit of latency. We decided to set things up...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The problem with Ordr Platform is that it is not intuitive and easy to figure out. There are so many...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Ordr Platform enables us to leverage a more passive technology and do a lot of the same things that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have a great partnership with Ordr. The vendor is so responsive and receptive to our requests...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

Sometimes we don’t know where Ordr is going because their direction is not clear. The vendor talks...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The utilization portion of the application needs an overhaul. It gathers the data nicely, but the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The link between our medical device asset inventory and the Ordr application is working well. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Censinet and KLAS: Making it Easy to Assess Cybersecurity Preparedness
13 October 21    |   Dan Czech and Kaleb Harris
Our aim in partnering with Censinet is to help organizations quickly gain a deeper understanding of their cybersecurity risk challenges and then mitigate risk. 
Article
KLAS article icon
The Past, Present, and Future of the Internet of Things
03 December 20    |   Joe VanDeGraaff and Dan Czech
Healthcare IoT security is a high-energy market. We wanted to share what decisions are being made and some surprisingly fast changes KLAS has seen.
Article
KLAS article icon
Cybersecurity: Perspectives on Third-Party Risk Management
20 August 19    |   Dan Czech
Third-party risk is a problem that costs the healthcare industry $23.7 billion a year, and represents the majority of security breaches outside of phishing email attacks. This AMCA breach was massive;
Article
KLAS article icon
Healthcare IT Security Solutions: Are You Prepared?
12 October 16    |   Jared Jeffery
As healthcare solutions become ever more IT focused and the IoT (Internet of Things) grows ever larger, cyber attacks on care facilities become increasingly prevalent. Many feel that healthcare lags b



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​