Origami Risk Platform
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Service and Support
There was an issue recently regarding our file size concerns. I was contacted by our representative...
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Functionality and Upgrades
I have just learned to navigate Origami Risk Platform by clicking around. There is just a lot going...
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Relationship
Our representative is sweet, but I need them to be more thorough and follow through. I shouldn't...
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Lessons Learned
I would not recommend Origami Risk Platform. It is archaic and old-fashioned. The vendor needs to...
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Functionality and Upgrades
I have been frustrated with Origami Risk recently. Their platform is a little behind and dated. What...
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Functionality and Upgrades
In the next few years, for general and professional liability, we will probably have to integrate...
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Future Outlook
The person assigned to us now is different than the representative that worked with us on the...
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Service and Support
We have so many hours of technical assistance built into our contract, and those hours are...
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Implementation and Training
We asked that Origami Risk provide hard-copy training documents, and they did. The documents were...
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Lessons Learned
I wish that we could block screenshots or printing abilities. In order to keep things truly...
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Lessons Learned
If clients don't have an experienced healthcare risk manager, they need to have someone on the...
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Other Observations & Comments
There is no way to tell what our satisfaction level will be in a year from now. We have our data now...
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Other Observations & Comments
We go to Origami Risk with what we would like to do. We used to have more discussions; Origami Risk...
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Service and Support
The team that supported the go-live did all that they physically could do, but they weren't provided...
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Relationship
Initially, everything was terrible with the first team we got from the vendor. But the team that...
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Functionality and Upgrades
Origami Risk Platform was easy to use once we had our data.
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Relationship
Origami Risk’s vision is a secret. We don't have any idea where the vendor is going. We have had to...
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Lessons Learned
I am not likely to recommend the product. I would save another organization the trouble and tell...
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Implementation and Training
The initial implementation services from Origami Risk were great. However, the vendor's work since...
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Functionality and Upgrades
Origami Risk Platform has streamlined our ability to run claims. The dashboard has given us an...
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Technology
There are technological solutions that Origami Risk might be able to assist with. We have had some...
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Implementation and Training
I learned late in the game that the initial training that we received from Origami Risk was missing...
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Functionality and Upgrades
In some cases, an alert goes out from the product, but it goes out to no one. I would expect Origami...
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Future Outlook
Costs have recently gone up significantly from Origami Risk, and that is the primary reason for us...
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Lessons Learned
The teams that reach out to Origami Risk on a regular basis have fewer issues than those that aren’t...
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Functionality and Upgrades
The only item that has been on our wish list is Origami Risk’s report editor; we would like to see...
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Functionality and Upgrades
The Origami Risk platform is fairly intuitive. We have people at our hospitals who will go in and...
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Interfacing and Integration
Integration on the Origami Risk side is a pretty easy overall process for what they do. It is...
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Functionality and Upgrades
The greatest part of the Origami Risk platform is how we can customize it to whatever we need. Also,...
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Relationship
Origami Risk made some changes to their organization where they split us off into the side of their...
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Service and Support
When it comes to phone and web support, Origami Risk is really great. They do their best as quickly...
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Functionality and Upgrades
The Origami Risk platform updates regularly, and the upgrades go really well and are done quickly....
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Functionality and Upgrades
Origami Risk Platform has helped us better understand where our claims are coming from.
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Functionality and Upgrades
The system needs to improve its ability to know when it has duplicate names for the same person....
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Service and Support
I couldn't ask for better customer service. Origami Risk is amazing. Our experience with Origami...
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Relationship
We had an individual in place we could contact at Origami Risk, and they ended up shifting within...
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Functionality and Upgrades
The Origami Risk software itself is straightforward. When looking at a specific record, everything...
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Functionality and Upgrades
Our Origami Risk product hits the needs of what we are trying to do. There are certain things that...
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Functionality and Upgrades
The Origami Risk software is user friendly, but we would like to have the ability to configure it on...
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Lessons Learned
There has not been any lapse in communication between Origami Risk and us. They respond quickly when...
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Implementation and Training
If I cannot figure out how to do something in the Origami Risk platform, they advise me. There is no...
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Functionality and Upgrades
The categories where information lives for claims, incidents, or policies are separated. When a...
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Functionality and Upgrades
Origami Risk Platform’s reporting side has been a little chaotic, so that piece was a downgrade for...
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Functionality and Upgrades
We had some things we wanted to accomplish in Origami Risk Platform that didn’t get done. We wanted...
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Implementation and Training
There were deliverables during the implementation that Origami Risk said they were going to deliver,...
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Functionality and Upgrades
The end users of Origami Risk Platform are happy. They are not seeing what is happening behind the...
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Relationship
Origami Risk’s leaders are there when it is time to renegotiate contracts, and then they disappear...
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Functionality and Upgrades
For the most part, Origami Risk is doing a good job of delivering when we need something. I really...
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Sales and Contracting
Our sales representative has been really good and very effective. They are great at doing...
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Relationship
One of our contacts at Origami Risk has been very helpful, and they have stepped up and helped...
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Relationship
If there is something that is failing in Origami Risk's platform, I am usually the one who reaches...
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Functionality and Upgrades
With Origami Risk's platform, we are able to retrieve data in multiple formats. One of the things we...
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Service and Support
Origami Risk’s documentation is very thin. There are some areas where they start to give some...
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Implementation and Training
The people at Origami Risk have had limited knowledge of how the new modules in the product...
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Functionality and Upgrades
I particularly like the ability in Origami Risk Platform to pass links to individuals to reference....
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Relationship
We are very happy with the person Origami Risk assigned to our account. Our contact assists us with...
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Functionality and Upgrades
Origami Risk Platform is awesome and user friendly. We have no problems with it. The system makes it...
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Lessons Learned
I definitely would buy the platform again, but I would do things a little differently. I would...
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Service and Support
Our contact from Origami Risk has been a breath of fresh air because they have brought forth things...
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Relationship
We meet with the vendor and come up with delivery dates for things, and most of the time, Origami...
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ROI / Cost
When I think back over the years of where we came from with our claims system to now using the...
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Service and Support
A strength of Origami Risk is the support that we get from the staff that work there. We have...
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Other Observations & Comments
It is difficult for us when we think of something that we want to do in the Origami Risk platform...
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Future Outlook
As long as I am financially allowed to keep the expense in my budget, my goal would be to continue...
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ROI / Cost
Origami Risk has admitted to struggling with missing charges for the service hours they were...
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Functionality and Upgrades
Origami Risk advertises their product as being highly customizable, and it is. We challenge the...
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Service and Support
Origami Risk is always looking into research and development with regard to what their customers are...
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Functionality and Upgrades
In the Origami Risk platform, we can quickly identify trends and customize our reporting, and that...
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Implementation and Training
Origami Risk has really helped us with training. If we have an issue with the site, we can go back...
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Functionality and Upgrades
I have my full audit program within the Origami Risk platform right now. That includes my planning...
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Relationship
If we can't do a certain report, our Origami Risk contact can. They are amazing and quick to...
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Service and Support
Hearing back from Origami Risk takes a long time, but the biggest issue we had was a misconception...
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Implementation and Training
When we add a new user in the Origami Risk platform, a reminder that we can send them through...
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Relationship
I don't get a lot of emails from Origami Risk telling us about new options or giving us details...
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Technology
Origami Risk is amazing. They are doing well at continuing to improve the technology, but I would...
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Functionality and Upgrades
There is an enhancement in Origami Risk Platform where we can do presentations and have scheduled...
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ROI / Cost
There are things we like and don’t like in Origami Risk Platform, so we have to revamp things a bit,...
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Lessons Learned
We would buy Origami Risk Platform again, but we would be more defined in the parameters and do a...
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Functionality and Upgrades
Origami Risk Platform works well for claims, and the insurance is good. We are still trying to...
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Service and Support
Sometimes we have to message Origami Risk multiple times before they follow up, and that is very...
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ROI / Cost
Sometimes we get charged for implementation hours, but we are waiting for solutions from the vendor,...
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Lessons Learned
A technical background is very handy when navigating Origami Risk Platform to see how to do...
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Relationship
Some of the people at Origami Risk do well in listening to our concerns or our ideas and seeing how...
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Relationship
I do not have any criticism for Origami Risk. The product has been working great and doing what we...
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Service and Support
There are a couple of people that manage our account at Origami Risk, and they are available...
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Service and Support
We do not necessarily take all the opportunities for development from Origami Risk because we might...
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Win/Loss - Why they were selected (by current clients)
We previously had an outside third party that was helping us with our claims administration, and we...
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Implementation and Training
With the implementation, we were given a team, and it was set up very well. We were involved in real...
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Interfacing and Integration
We have integrated the Origami Risk solution to communicate with our EMR as well as an accounting...
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Other Observations & Comments
The vendor could improve the complexity of the report building. Some reports we can do on our own,...
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Functionality and Upgrades
Origami Risk's system is pretty impressive. It is customizable, and we like that.
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Relationship
We really love our account representative. They have been very responsive to anything that we have...
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Implementation and Training
We are dissatisfied with the fact that we have required a lot of cleanups at this point because of...
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Lessons Learned
The first year on the Origami Risk platform is spent on the implementation and getting all of the...
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Sales and Contracting
In the very beginning, things were a little rocky with the hands-on people from Origami Risk. There...
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Win/Loss - Why they were selected (by current clients)
People need to do their research and see what will work best for their organization. They should...
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Functionality and Upgrades
The implementation was really off-putting at the beginning because I had no idea that implementing...
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Functionality and Upgrades
The Origami Risk platform is more productive than our previous system, and the reporting...
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ROI / Cost
I know that the outcomes that we have achieved with the system have been accurate. However, the...
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Relationship
The structure that Origami Risk is putting in place with account managers is a great idea, but we...
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Functionality and Upgrades
As we have included more functionality in the system, I have started to see more limitations with...
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Service and Support
We receive great support from our account representative, but things haven't always been that way....
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Relationship
I have gone through all of Origami Risk's levels to meet different needs. Their executives are...
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ROI / Cost
We initially chose the solution for risk management. Our implementation was a great experience. We...
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Functionality and Upgrades
Origami Risk helped us to build a solution to get us through the height of the COVID-19 pandemic....
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Relationship
Origami Risk is lacking when it comes to being proactive around upgrades. We don't have a good...
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Implementation and Training
Origami Risk's training is very good. It is not all live training though. They have informational videos....
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Functionality and Upgrades
Origami Risk does a very good job of managing the solution's design, like its colors, fonts, and...
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Functionality and Upgrades
We like everything about Origami Risk. They work with us to make sure we understand the system, and...
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Implementation and Training
We had one training, and that was it. I was hoping the vendor would come to us and tell us about a...
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Service and Support
We have no clue what is new that is coming out and how we can use the product better. We want to use...
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Relationship
Our representative has helped us several times when they were busy. They still made time to help us....
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Relationship
We have our representative's phone number, but if they don’t respond, we don’t really have anyone...
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Service and Support
I would love a ticket system or some other way to suggest enhancements to the developers. I have to...
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Lessons Learned
If an organization were looking to purchase Origami Risk Platform, I would tell them that they can...
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Future Outlook
We see the potential for Origami Risk's tool, so we are going to push for leadership to approve its...
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Functionality and Upgrades
There are a couple of functionalities that don't quite work the way the vendor claims they work....
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ROI / Cost
The vendor avoids charging for every little thing. They suggest solutions via email and even build...
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Implementation and Training
Normally, Origami Risk's implementation process is very fast. Our implementation took longer than it...
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Relationship
Origami Risk Platform has never been down. If it will be down, the vendor lets us know months ahead...
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Functionality and Upgrades
Origami Risk Platform has a body-part diagram that confuses users. The body-part diagram needs a lot...
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Functionality and Upgrades
We want to use the system for a purpose that it isn't intrinsically built for, but the system...
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Functionality and Upgrades
Origami Risk Platform has a feature for tracking COVID-19. We didn’t purchase it, but some of us...
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Service and Support
The vendor's support has faltered recently, and a lot of that has to do with changes in the...
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Functionality and Upgrades
There are a couple of problems with the widgets and dashboards. We can't remove certain default...
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Functionality and Upgrades
One object in the system can’t support two hierarchies at the same time. That issue is not very hard...
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Functionality and Upgrades
We can’t set the file names for reports. A lot of times, we will look in a folder for a specific...
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