Origami Risk Platform
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Subject Expert
Joe VanDeGraaff
Vice President
Commentary Summary
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User Commentary
Product
The reporting capabilities of the tool are outstanding, and that really helps us a lot in reporting...
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Loyalty
Based on conversations I have had, I expect my satisfaction with Origami Risk to increase over the...
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Relationship
Sometimes there is a delay in the response from the vendor or no response at all when we have a...
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Relationship
We had someone we really enjoyed working with at Origami Risk. We got a new person, and while that...
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Value
Origami Risk avoids charging for every little thing. We have our set hours, and that is what the...
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Operations
I would like more time on training on the reporting and administration parts and how to manage...
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Product
What makes the product stand out against other products is how with the platform we can see...
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Relationship
To improve their support, the vendor needs to respond in a more timely and thorough manner. The...
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Relationship
If I were talking to someone looking into the product, I would say to be flexible and keep an open...
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Product
The Origami Risk solution is highly customizable, but there were some issues I was not pleased with....
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Culture
When we wrote the contract, there was some language in the contract I thought had to do with...
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Relationship
Origami Risk has a vision. They are willing to design and implement new things, and the vendor rolls...
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Product, Value
Thanks to the system, we have been able to organize and compile all of our claims and litigation...
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Relationship
The vendor tries to keep their promises, but the product doesn't provide everything we are looking...
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Operations
When we transferred all of our data into the product, the vendor didn't do a good job of helping us....
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Relationship, Operations
The vendor did a good job of teaching us how to use the product, and they are fairly responsive to...
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Product
We have the option to customize the product quite a bit, but actually customizing it is difficult...
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Relationship
The vendor has been pretty responsive to our requests, but at one point, I had some issues with...
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Relationship
Communication seems to be the biggest issue we have with the vendor. Our representative is in a...
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Product, Value
Origami Risk Platform is an excellent program, it works very well for us. We like the customization...
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Value
Origami Risk mostly avoids charging for every little thing, but that is partly because we buy a lot...
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Product
The product has the ability to integrate; we can do a lot with that.
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Operations, Product
There is a lot of opportunity for more documentation and things in the user manual. Origami Risk...
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Relationship, Operations
The vendor’s yearly user conference, which is focused on training, is great. It is wonderful. We...
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Product
The functionality has gotten more user friendly. The functionality has always been pretty user...
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Product
The product definitely doesn’t do everything we need. We still do a lot of things, like exporting...
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Relationship, Product
We are usually ahead of new technology. The vendor partners with us, and we get to where we need to...
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Relationship
The issues we have brought to the vendor have been escalated, so quite a few times I have received...
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Loyalty, Relationship, Product
All in all, as a vendor and a partner, Origami Risk is strong and solid. They come through for us in...
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Loyalty, Relationship
We have had a collaborative relationship with Origami Risk, and we have helped them with things. We...
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Relationship
We have had a wonderful relationship with Origami Risk, but we have had struggles recently that we...
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Culture, Relationship, Operations
In terms of development timelines, we had a couple of projects that the vendor really struggled...
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Operations, Value
One of the complaints my team has is that we aren't kept up to speed on new releases and how they...
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Relationship
Recently, our representative from Origami Risk hasn't been very good at keeping their promises. The...
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Product
Origami Risk's system allows us to print specific reports for different entities, look at providers'...
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Relationship
There was an issue recently regarding our file size concerns. I was contacted by our representative...
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Operations, Product
I have just learned to navigate Origami Risk Platform by clicking around. There is just a lot going...
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Relationship
Our representative is sweet, but I need them to be more thorough and follow through. I shouldn't...
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Product
I would not recommend Origami Risk Platform. It is archaic and old-fashioned. The vendor needs to...
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Culture, Product
I have been frustrated with Origami Risk recently. Their platform is a little behind and dated. What...
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Loyalty
In the next few years, for general and professional liability, we will probably have to integrate...
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Relationship
The person assigned to us now is different than the representative that worked with us on the...
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Culture
We have so many hours of technical assistance built into our contract, and those hours are...
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Operations
We asked that Origami Risk provide hard-copy training documents, and they did. The documents were...
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Product
I wish that we could block screenshots or printing abilities. In order to keep things truly...
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Relationship, Operations
If clients don't have an experienced healthcare risk manager, they need to have someone on the...
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Loyalty
There is no way to tell what our satisfaction level will be in a year from now. We have our data now...
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Loyalty, Relationship
We go to Origami Risk with what we would like to do. We used to have more discussions; Origami Risk...
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Relationship, Operations
The team that supported the go-live did all that they physically could do, but they weren't provided...
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Relationship, Operations
Initially, everything was terrible with the first team we got from the vendor. But the team that...
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Product
Origami Risk Platform was easy to use once we had our data.
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Relationship
Origami Risk’s vision is a secret. We don't have any idea where the vendor is going. We have had to...
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Value
I am not likely to recommend the product. I would save another organization the trouble and tell...
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Operations
The initial implementation services from Origami Risk were great. However, the vendor's work since...
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Loyalty, Product
Origami Risk Platform has streamlined our ability to run claims. The dashboard has given us an...
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Product
There are technological solutions that Origami Risk might be able to assist with. We have had some...
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Operations
I learned late in the game that the initial training that we received from Origami Risk was missing...
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Relationship, Product
In some cases, an alert goes out from the product, but it goes out to no one. I would expect Origami...
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Loyalty, Value
Costs have recently gone up significantly from Origami Risk, and that is the primary reason for us...
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Relationship
The teams that reach out to Origami Risk on a regular basis have fewer issues than those that aren’t...
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Product
The only item that has been on our wish list is Origami Risk’s report editor; we would like to see...
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Operations, Product
The Origami Risk platform is fairly intuitive. We have people at our hospitals who will go in and...
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Product
Integration on the Origami Risk side is a pretty easy overall process for what they do. It is...
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Product
The greatest part of the Origami Risk platform is how we can customize it to whatever we need. Also,...
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Relationship
Origami Risk made some changes to their organization where they split us off into the side of their...
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Relationship
When it comes to phone and web support, Origami Risk is really great. They do their best as quickly...
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Relationship, Product
The Origami Risk platform updates regularly, and the upgrades go really well and are done quickly....
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Product, Value
Origami Risk Platform has helped us better understand where our claims are coming from.
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Product
The system needs to improve its ability to know when it has duplicate names for the same person....
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Relationship
I couldn't ask for better customer service. Origami Risk is amazing. Our experience with Origami...
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Relationship, Operations
We had an individual in place we could contact at Origami Risk, and they ended up shifting within...
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Product
The Origami Risk software itself is straightforward. When looking at a specific record, everything...
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Product
Our Origami Risk product hits the needs of what we are trying to do. There are certain things that...
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Product
The Origami Risk software is user friendly, but we would like to have the ability to configure it on...
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Relationship
There has not been any lapse in communication between Origami Risk and us. They respond quickly when...
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Operations
If I cannot figure out how to do something in the Origami Risk platform, they advise me. There is no...
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Product
The categories where information lives for claims, incidents, or policies are separated. When a...
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Loyalty, Product
Origami Risk Platform’s reporting side has been a little chaotic, so that piece was a downgrade for...
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Product
We had some things we wanted to accomplish in Origami Risk Platform that didn’t get done. We wanted...
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Operations
There were deliverables during the implementation that Origami Risk said they were going to deliver,...
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Product
The end users of Origami Risk Platform are happy. They are not seeing what is happening behind the...
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Relationship
Origami Risk’s leaders are there when it is time to renegotiate contracts, and then they disappear...
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Product
For the most part, Origami Risk is doing a good job of delivering when we need something. I really...
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Culture
Our sales representative has been really good and very effective. They are great at doing...
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Relationship
One of our contacts at Origami Risk has been very helpful, and they have stepped up and helped...
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Relationship, Product
If there is something that is failing in Origami Risk's platform, I am usually the one who reaches...
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Product
With Origami Risk's platform, we are able to retrieve data in multiple formats. One of the things we...
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Product
Origami Risk’s documentation is very thin. There are some areas where they start to give some...
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Operations
The people at Origami Risk have had limited knowledge of how the new modules in the product...
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Product
I particularly like the ability in Origami Risk Platform to pass links to individuals to reference....
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Relationship
We are very happy with the person Origami Risk assigned to our account. Our contact assists us with...
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Product
Origami Risk Platform is awesome and user friendly. We have no problems with it. The system makes it...
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Product, Value
I definitely would buy the platform again, but I would do things a little differently. I would...
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Relationship, Value
Our contact from Origami Risk has been a breath of fresh air because they have brought forth things...
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Relationship
We meet with the vendor and come up with delivery dates for things, and most of the time, Origami...
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Product
When I think back over the years of where we came from with our claims system to now using the...
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Relationship
A strength of Origami Risk is the support that we get from the staff that work there. We have...
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Product
It is difficult for us when we think of something that we want to do in the Origami Risk platform...
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Loyalty, Value
As long as I am financially allowed to keep the expense in my budget, my goal would be to continue...
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Relationship
Origami Risk has admitted to struggling with missing charges for the service hours they were...
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Product
Origami Risk advertises their product as being highly customizable, and it is. We challenge the...
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Relationship
Origami Risk is always looking into research and development with regard to what their customers are...
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Product
In the Origami Risk platform, we can quickly identify trends and customize our reporting, and that...
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Operations
Origami Risk has really helped us with training. If we have an issue with the site, we can go back...
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Relationship
If we can't do a certain report, our Origami Risk contact can. They are amazing and quick to...
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Operations
When we add a new user in the Origami Risk platform, a reminder that we can send them through...
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Culture, Relationship, Operations
I don't get a lot of emails from Origami Risk telling us about new options or giving us details...
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Product
Origami Risk is amazing. They are doing well at continuing to improve the technology, but I would...
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Product
There is an enhancement in Origami Risk Platform where we can do presentations and have scheduled...
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Value
There are things we like and don’t like in Origami Risk Platform, so we have to revamp things a bit,...
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Product
Origami Risk Platform works well for claims, and the insurance is good. We are still trying to...
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Relationship, Product
Sometimes we have to message Origami Risk multiple times before they follow up, and that is very...
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Operations
Sometimes we get charged for implementation hours, but we are waiting for solutions from the vendor,...
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Operations
A technical background is very handy when navigating Origami Risk Platform to see how to do...
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Relationship
Some of the people at Origami Risk do well in listening to our concerns or our ideas and seeing how...
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Product
I do not have any criticism for Origami Risk. The product has been working great and doing what we...
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Relationship
There are a couple of people that manage our account at Origami Risk, and they are available...
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Relationship
We do not necessarily take all the opportunities for development from Origami Risk because we might...
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Product
We previously had an outside third party that was helping us with our claims administration, and we...
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Operations
With the implementation, we were given a team, and it was set up very well. We were involved in real...
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Product
We have integrated the Origami Risk solution to communicate with our EMR as well as an accounting...
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Relationship, Product
The vendor could improve the complexity of the report building. Some reports we can do on our own,...
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Product
Origami Risk's system is pretty impressive. It is customizable, and we like that.
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Relationship
We really love our account representative. They have been very responsive to anything that we have...
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Operations, Value
We are dissatisfied with the fact that we have required a lot of cleanups at this point because of...
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Operations
The first year on the Origami Risk platform is spent on the implementation and getting all of the...
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Culture, Operations
In the very beginning, things were a little rocky with the hands-on people from Origami Risk. There...
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Loyalty
People need to do their research and see what will work best for their organization. They should...
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Operations
The implementation was really off-putting at the beginning because I had no idea that implementing...
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