Origami Risk Platform
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
The Origami Risk platform is more productive than our previous system, and the reporting...
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ROI / Cost (care and feeding)
I know that the outcomes that we have achieved with the system have been accurate. However, the...
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Relationship
The structure that Origami Risk is putting in place with account managers is a great idea, but we...
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Functionality and Upgrades
As we have included more functionality in the system, I have started to see more limitations with...
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Service and Support
We receive great support from our account representative, but things haven't always been that way....
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Relationship
I have gone through all of Origami Risk's levels to meet different needs. Their executives are...
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ROI / Cost (care and feeding)
We initially chose the solution for risk management. Our implementation was a great experience. We...
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Functionality and Upgrades
Origami Risk helped us to build a solution to get us through the height of the COVID-19 pandemic....
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Relationship
Origami Risk is lacking when it comes to being proactive around upgrades. We don't have a good...
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Implementation and Training
Origami Risk's training is very good. It is not all live training though. They have informational videos....
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Functionality and Upgrades
Origami Risk does a very good job of managing the solution's design, like its colors, fonts, and...
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Functionality and Upgrades
We like everything about Origami Risk. They work with us to make sure we understand the system, and...
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Implementation and Training
We had one training, and that was it. I was hoping the vendor would come to us and tell us about a...
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Service and Support
We have no clue what is new that is coming out and how we can use the product better. We want to use...
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Relationship
Our representative has helped us several times when they were busy. They still made time to help us....
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Relationship
We have our representative's phone number, but if they don’t respond, we don’t really have anyone...
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Service and Support
I would love a ticket system or some other way to suggest enhancements to the developers. I have to...
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Lessons Learned
If an organization were looking to purchase Origami Risk Platform, I would tell them that they can...
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Future Outlook
We see the potential for Origami Risk's tool, so we are going to push for leadership to approve its...
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Functionality and Upgrades
There are a couple of functionalities that don't quite work the way the vendor claims they work....
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ROI / Cost (care and feeding)
The vendor avoids charging for every little thing. They suggest solutions via email and even build...
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Implementation and Training
Normally, Origami Risk's implementation process is very fast. Our implementation took longer than it...
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Relationship
Origami Risk Platform has never been down. If it will be down, the vendor lets us know months ahead...
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Functionality and Upgrades
Origami Risk Platform has a body-part diagram that confuses users. The body-part diagram needs a lot...
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Functionality and Upgrades
We want to use the system for a purpose that it isn't intrinsically built for, but the system...
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Functionality and Upgrades
Origami Risk Platform has a feature for tracking COVID-19. We didn’t purchase it, but some of us...
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Service and Support
The vendor's support has faltered recently, and a lot of that has to do with changes in the...
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Functionality and Upgrades
There are a couple of problems with the widgets and dashboards. We can't remove certain default...
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Functionality and Upgrades
One object in the system can’t support two hierarchies at the same time. That issue is not very hard...
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Functionality and Upgrades
We can’t set the file names for reports. A lot of times, we will look in a folder for a specific...
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ROI / Cost (care and feeding)
Origami Risk charges by service hour, and hours are based on every little thing that they do. I have...
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Service and Support
The staff that was assigned to our project doesn't have a lot of healthcare clients. It seems like...
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Future Outlook
We have had to ask for updates to get an overview of how they impact or improve our workflows. There...
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ROI / Cost (care and feeding)
The product used to be very manual in pulling together data, but Origami Risk has since streamlined...
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Relationship
I would recommend that the vendor try to be very specific about what the provider needs and to come...
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Implementation and Training
I personally was not involved in the transition to Origami Risk Platform, but my staff members were...
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Relationship
The service that we get from our account representative at Origami Risk is great. They are very...
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Implementation and Training
My only request for Origami Risk is to have more training opportunities to learn what else the...
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Functionality and Upgrades
Origami Risk is constantly doing upgrades. I am not tech savvy, so the upgrades don't mean anything...
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Functionality and Upgrades
The product serves two purposes for us. It helps us keep track of our current open claims, and it...
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ROI / Cost (care and feeding)
Origami Risk Platform is worth what we pay the vendor. It costs a lot, but it is worth the money. We...
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Functionality and Upgrades
Things have been going well with the Origami Risk platform; it is much better than our previous...
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Relationship
Time will tell whether Origami Risk keeps promises. They have said that they can do a lot of things...
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Implementation and Training
The implementation was excellent. Origami Risk has got a really phenomenal implementation...
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Relationship
Origami Risk’s service is far better than our last vendor’s service was. Origami Risk is extremely...
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ROI / Cost (care and feeding)
The vendor is actually really good about not nickel-and-diming us. They have a great product, and it...
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Other Observations & Comments
Origami Risk's platform is a very intuitive platform with the caveat that there are some things that...
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Functionality and Upgrades
With the way I use Origami Risk Platform, it is fantastic and works phenomenally well. The system is...
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Implementation and Training
Origami Risk has done an excellent job with the training they have provided. I received one-on-one...
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Interfacing and Integration
I would love for Origami Risk Platform to interface with Microsoft Active Directory. It doesn't seem...
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Lessons Learned
Origami Risk’s sales team did a good job of selling the solution. Unfortunately, it took a long time...
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Sales and Contracting
During the sales and product discussions, we shared examples of what we wanted and asked whether...
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Interfacing and Integration
During the product’s development, one of the core topics was data structure. We relied on Origami...
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Relationship
We have switched project managers with Origami Risk multiple times. Thankfully, we have had the same...
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Service and Support
We were told that we would have a strong support staff if we needed help with the product, and that...
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Implementation and Training
The move from the product’s development environment into the live production environment was...
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Interfacing and Integration
The product allows us to import data from our systems into Origami Risk's system, but I have no way...
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Functionality and Upgrades
Origami Risk feels rigid in terms of their core usage. They seem to be very targeted toward...
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Relationship
We aren't a very unique company for what we do in the solution, but we bring up things that Origami...
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Future Outlook
In the future, our satisfaction with the product will improve because something that we are missing...
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Implementation and Training
We do a lot of research before we choose a product, and Origami Risk Platform is the best solution...
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ROI / Cost (care and feeding)
Everything is going well. We are still new to Origami Risk Platform, so we are still learning. We...
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Functionality and Upgrades
Environments of Care (EOCs) and emergency management were things that we addressed with Origami Risk...
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Interfacing and Integration
We launched the incident reporting. Previously, everyone was doing it in their own ways. We had...
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Functionality and Upgrades
In terms of reporting, we can definitely pull granular data if we need to with Origami Risk...
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Future Outlook
We will be using the patient experience surveys in Origami Risk Platform. Previously, different...
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Implementation and Training
We are working with our implementation team a lot. We are putting them to work. We are encountering...
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Sales and Contracting
One of the great things about Origami Risk is our sales representative. It is so easy and smooth to...
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Win/Loss - Why they were selected (by current clients)
The decision was between Origami Risk and another vendor. Compared to the rest of the options we...
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Functionality and Upgrades
Before we had Origami Risk's software, someone here was doing everything in Word documents by hand....
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ROI / Cost (care and feeding)
When we first got the system, we gave the system all of our information for one big data dump, and...
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ROI / Cost (care and feeding)
The system has really streamlined our claims management. The vendor has been very helpful when we...
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Relationship
Things are going great with the system. The vendor has been a great partner to us. They are very...
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Functionality and Upgrades
The solution's ease of use and navigation are good, and we like the support that we get from our...
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Functionality and Upgrades
Others who are looking at the system should know that it is very robust. It can handle any questions...
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Relationship
Before the COVID-19 pandemic, we attended one of the vendor's user conferences and met with a...
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Service and Support
When we first set up the system, we had a lot of interaction and a lot of little tweaks and...
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Implementation and Training
For the training, our representative came on-site to meet with us. We went over everything, and we...
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Other Observations & Comments
The notes are kind of structured on the side, and I would like those to look a little different....
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Other Observations & Comments
I get a lot of emails from the vendor, but they are not specific to me. Our customer service...
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Relationship
Things are excellent. We are extremely pleased. Origami Risk has been significantly better than our...
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ROI / Cost (care and feeding)
The most important outcome is that we now have our data in a program that lets us manipulate it and...
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Service and Support
When we asked questions that Origami Risk hadn't necessarily dealt with in the past, they were able...
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ROI / Cost (care and feeding)
I had sales calls several times with Origami Risk's representatives, and there was a bit of...
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Service and Support
The system has been wonderful. Before we had this system, we had a homegrown database. That was...
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ROI / Cost (care and feeding)
Origami Risk was better about not nickel-and-diming in the past. Lately, I have noticed that we have...
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Interfacing and Integration
We keep all our documents in the system, but it doesn’t have the technology to route things to other...
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Relationship
We have worked on several projects with Origami Risk, and we have never had an issue with the...
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ROI / Cost (care and feeding)
We administer a large questionnaire for all our physicians, and the process for administering it was...
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Lessons Learned
Origami Risk made a daunting process really simple even though it was really overwhelming. We had...
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Service and Support
Anytime I have an issue or a question, I reach out to my Origami Risk representative. I hear back in...
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Functionality and Upgrades
We love the system. It is a quality product. It does everything we need it to do. The upgrades...
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Interfacing and Integration
Our implementation went really well. It was really fast, and we didn’t have any issues. The process...
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Implementation and Training
Everything with the system is going really well. The implementation was very smooth, and we had a...
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Implementation and Training
There weren’t a lot of materials that we could go back to for future reference. That was one area...
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Service and Support
The communication and feedback from the vendor are always good. They answer questions within an...
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ROI / Cost (care and feeding)
One of our outcomes from the system has to do with tracking and trending incidents. We had a very...
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Service and Support
We have a never-ending list of things that we want to do, but the vendor has helped us with...
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Service and Support
We don't engage with the vendor's executives directly, but they have been actively involved and...
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Interfacing and Integration
The vendor gives us the ability to drive things ourselves. They give us everything that we need. It...
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Functionality and Upgrades
The system has data entry events and other features that let us program things effectively and watch...
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Functionality and Upgrades
The product is very versatile. The flexibility of the software is the most attractive feature. The...
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Interfacing and Integration
We want to be able to interface with a few different systems. We have had a change in our quality...
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Functionality and Upgrades
We need a little more flexibility on charts and graphs, and they need to be more user friendly. For...
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Relationship
We would like to have a weekly call with our representative. They seem to be available upon request...
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Functionality and Upgrades
The system has made it easier for some of our facilities to pull up their core data. We already...
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Sales and Contracting
In general, Origami Risk avoids charging for every little thing, but they tend to hit us hard up...
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Implementation and Training
The individuals the vendor assigned to do our training were very knowledgeable and good. We...
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Service and Support
The part that is really lacking in the system is that it doesn't have a good documentation program....
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Implementation and Training
The vendor could provide more prebuilt or prewritten documents that explain in detail what their...
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Interfacing and Integration
Origami Risk has been pretty flexible in integrating with different systems. Origami Risk has been...
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Functionality and Upgrades
We have been pleased with the functionality of the platform. We have gotten high marks for our...
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Service and Support
We could use more assigned resources as we expand the use of the platform. In the past, there were...
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ROI / Cost (care and feeding)
Origami Risk is very judicious about what they charge for. Our licensing agreement is what it is....
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Implementation and Training
People who aren't familiar with the product have a somewhat difficult transition. It would be nice...
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Other Observations & Comments
Sometimes, we have connectivity and access issues with the system, but I don’t know whether that is...
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Service and Support
My team uses Origami Risk’s support, and I haven't heard anyone express any dissatisfaction. The...
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Implementation and Training
Often after upgrades, we are the ones who find problems. At times, we haven't been able to get ahold...
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Relationship
The executives are involved if they are needed. Origami Risk is happy to run up the ranks to get...
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Relationship
Origami Risk is flexible, and they are willing to help us reach our goal. Obviously, we have to work...
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Implementation and Training
I get notifications about webinars, but a lot of times, those webinars are not useful for how we use...
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Service and Support
My account person or training person is super responsive. I also like the ease of use of the...
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Functionality and Upgrades
I have used a few different claims management systems, and this one is by far the most intuitive and...
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Implementation and Training
The vendor could proactively put out training on new upgrades to the system. They could also share...
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Lessons Learned
We have done a lot of customization. The product isn't an out-of-the-box solution. It can be used...
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ROI / Cost (care and feeding)
We have had great outcomes from Origami Risk Platform. The system is definitely affecting our...
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Functionality and Upgrades
We would like to be able to merge locations and other areas of the system. We have locations that...
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Relationship
We are always able to get in touch with our Origami Risk representative when we need them. If they...
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Functionality and Upgrades
The solution helps us with insurance and marketing. It allows us to customize our reports and...
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Functionality and Upgrades
The solution could be more sophisticated. I think that the document section for our files is a...
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Win/Loss - Why they were selected (by current clients)
Before this year, Origami Risk Platform didn't have the internal audit feature available, and we...
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ROI / Cost (care and feeding)
Origami Risk Platform helps us have better claims management. We have fewer user errors with the...
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Service and Support
The vendor's support people are always available. I can email them almost any time of the day, and...
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Implementation and Training
Our initial onboarding was quite a while ago, and things have improved a lot since we came on board....
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Implementation and Training
The solution works great. It is a process to set up anything with data sharing; that is never a fun...
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Functionality and Upgrades
I would like to see the vendor's reporting package improved. It functions and is usable as is, but...
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Service and Support
Origami Risk is amazing. Even after several years, the vendor has regular calls with our people to...
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Service and Support
The vendor is great about letting us know in advance about upgrades, outages, things coming out,...
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Other Observations & Comments
The product is part of our long-term plans for now. We currently use the system for claims...
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Implementation and Training
For training, Origami Risk provides little videos snippets on the help page, and the videos are by...
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Relationship
Origami Risk's executive involvement is pretty good. Origami Risk is excellent, and the support that...
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ROI / Cost (care and feeding)
I am pleased with the overall program and what Origami Risk has been delivering. They are more...
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