Origami Risk Platform Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Product

For the functionality that we use this platform for, the upgrades aren't really applicable to us....

Jan 2024
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Director

Relationship

We would like the vendor to reach out about ways to improve processes and steps that we have to go...

Jan 2024
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Manager

Operations

It would take frequent training to bump up my rating of the quality and effectiveness of training. I...

Jan 2024
||
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Manager

Operations, Product

Origami Risk Platform is very customizable. From our initial implementation, we asked if the vendor...

Jan 2024
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Manager

Loyalty, Product

Origami Risk is a big company, but we don't know the ins and outs of all the modules. One con is...

Jan 2024
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Manager

Relationship

The team that we are working with from Origami Risk has been very engaging and very responsive....

Jan 2024
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Manager

Operations

Origami Risk is awful with implementations. They were so behind with our implementation that I began...

Jan 2024
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Manager

Operations

Origami Risk has grown a lot with their training, and things are starting to get better. We are...

Jan 2024
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Director

Loyalty, Relationship

We were hoping for a better experience with Origami Risk Platform, but it is turning out to be a lot...

Jan 2024
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Director

Operations

For our Origami Risk Platform implementation, we were probably with one of the vendor's best people....

Jan 2024
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Director

Product

With Origami Risk Platform, we generate a lot of reports from our data and a lot of loss runs, and...

Jan 2024
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Director

Product

The data from Origami Risk Platform is connected better than the data we have seen in other...

Jan 2024
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Director

Relationship, Operations

For us, Origami Risk does a great job. I don't need anything different from them. We worked with...

Jan 2024
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Director

Product, Value

We are much more organized using Origami Risk Platform. Our data is up-to-date, current, easily...

Jan 2024
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VP/Other Executive

Product, Value

The Origami Risk platform errors out a lot. We can throw ingredients into a pot, and sometimes we...

Jan 2024
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VP/Other Executive

Relationship, Value

Origami Risk’s support team gets the job done when we get their attention and get past all the BS...

Jan 2024
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VP/Other Executive

Relationship

With Origami Risk, the only reason I got to an executive level was that I found my own way to reach...

Jan 2024
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VP/Other Executive

Loyalty, Product

I like the Origami Risk platform. The problem is that it tries to be a lot of things to a lot of...

Jan 2024
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VP/Other Executive

Relationship, Value

Origami Risk has grown as a company and has changed their service model. Now customers get however...

Jan 2024
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VP/Other Executive

Loyalty, Product

If I were looking for a risk and compliance vendor, I would shop around more. We have shopped...

Jan 2024
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VP/Other Executive

Product

We have tried to integrate the Origami Risk solution with our loss runs. The insurers gave us...

Jan 2024
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VP/Other Executive

Operations, Product

I want refresher courses from Origami Risk. They don't explain what is new, and I want to know what...

Jan 2024
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VP/Other Executive

Relationship, Product

Origami Risk is not always ahead of the curve in anticipating what clients will need to do for...

Jan 2024
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VP/Other Executive

Product

The processes and the design of Origami Risk certainly help us quantify and illuminate outcomes....

Jan 2024
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VP/Other Executive

Relationship, Operations

Origami Risk has a user conference every 18 months, and those are the standard in terms of...

Jan 2024
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VP/Other Executive

Product, Value

We had a manual reporting system before, but we have created an automated solution in Origami Risk...

Jan 2024
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VP/Other Executive

Relationship

We have a direct account executive who keeps promises, manages deadlines, and is great, but there is...

Jan 2024
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VP/Other Executive

Relationship

We had to develop a way to keep track of open items, but I don't feel like the customer should be...

Jan 2024
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VP/Other Executive

Relationship, Operations

Project management is something Origami Risk has always struggled with a bit. They specifically need...

Jan 2024
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VP/Other Executive

Operations

Training is great when we have the right person doing the training. We have to be aware of what we...

Jan 2024
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VP/Other Executive

Product

We see a broad range of abilities and skills in our Origami Risk Platform users, but all users are...

Jan 2024
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Manager

Relationship

My Origami Risk account manager's responses to my inquiries or requests for troubleshooting have...

Dec 2023
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Manager

Relationship, Product

I would tell a friend that Origami Risk Platform is a reliable, comprehensive tool to capture data...

Dec 2023
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Manager

Loyalty, Product

There is one functionality that I am anxiously awaiting that Origami Risk hasn’t come up with yet.

Dec 2023
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Analyst/Coordinator

Product

Thanks to Origami Risk Platform, we have more visibility for our end users, and our facilities can...

Dec 2023
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Analyst/Coordinator

Relationship, Operations

Some of the vendor's support staff members could use some additional training. Other team members...

Dec 2023
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Analyst/Coordinator

Product

The system is extremely powerful, and we have been very pleased with how it functions and the...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

Our sales representative from Origami Risk has been extremely helpful in troubleshooting things and...

Dec 2023
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Manager

Product

Being able to integrate with other pieces of software is crucial, and it has been pretty easy to...

Dec 2023
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Analyst/Coordinator

Relationship, Product

Origami Risk Platform is very user-friendly and effective software to keep up with claims and store...

Nov 2023
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Analyst/Coordinator

Relationship

Origami Risk has a wide range of options available in the system. Their support team is outstanding,...

Nov 2023
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Analyst/Coordinator

Product

We have improved by using some of the data in the system. We have been able to identify areas where...

Nov 2023
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Analyst/Coordinator

Relationship

The support from Origami Risk has been excellent. There are things that we absolutely depend on the...

Nov 2023
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Director

Value

We have felt nickel-and-dimed by Origami Risk when it comes to their implementations and services....

Oct 2023
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Director

Operations

Origami Risk didn't follow through on their promises. There were a lot of errors during our...

Oct 2023
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Director

Relationship

Origami Risk's service team is responsive and customer focused.

Oct 2023
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Director

Value

I wish we hadn't waited as long as we did to buy the system. We have a number of cases with several...

Oct 2023
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Director

Relationship

When we have asked for something, the people at Origami Risk have worked with us to make that...

Oct 2023
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Director

Product, Value

The most important thing that I like about the system is that it has the ability to let us...

Oct 2023
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Director

Product, Value

The system is intuitive. The fact that we have been able to modify it as much as we have with...

Oct 2023
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VP/Other Executive

Operations, Product

We had to figure out how the platform thinks. We had to learn all the steps, but once we understood...

Oct 2023
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VP/Other Executive

Value

We very much get our money’s worth with Origami Risk Platform, and it is not as costly as I...

Oct 2023
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VP/Other Executive

Loyalty, Operations

Origami Risk does a good job. Things were hard for a while, but that was because we didn't realize...

Oct 2023
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VP/Other Executive

Product, Value

We did our research when we were trying different platforms to bring in front of our board. We were...

Oct 2023
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VP/Other Executive

Relationship

I have never used Origami Risk’s phone and web support. We have a contact person at Origami Risk...

Oct 2023
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VP/Other Executive

Product

Origami Risk Platform is still new, but when we try to drill down on specific areas or types of...

Oct 2023
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Manager

Product

The reporting capabilities of the tool are outstanding, and that really helps us a lot in reporting...

Sep 2023
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Manager

Loyalty

Based on conversations I have had, I expect my satisfaction with Origami Risk to increase over the...

Sep 2023
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Manager

Relationship

Sometimes there is a delay in the response from the vendor or no response at all when we have a...

Sep 2023
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Manager

Relationship

We had someone we really enjoyed working with at Origami Risk. We got a new person, and while that...

Sep 2023
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VP/Other Executive

Value

Origami Risk avoids charging for every little thing. We have our set hours, and that is what the...

Aug 2023
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VP/Other Executive

Operations

I would like more time on training on the reporting and administration parts and how to manage...

Aug 2023
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VP/Other Executive

Product

What makes the product stand out against other products is how with the platform we can see...

Aug 2023
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VP/Other Executive

Relationship

To improve their support, the vendor needs to respond in a more timely and thorough manner. The...

Aug 2023
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VP/Other Executive

Relationship

If I were talking to someone looking into the product, I would say to be flexible and keep an open...

Aug 2023
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Director

Product

The Origami Risk solution is highly customizable, but there were some issues I was not pleased with....

May 2023
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Director

Culture

When we wrote the contract, there was some language in the contract I thought had to do with...

May 2023
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Director

Relationship

Origami Risk has a vision. They are willing to design and implement new things, and the vendor rolls...

May 2023
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Manager

Product, Value

Thanks to the system, we have been able to organize and compile all of our claims and litigation...

May 2023
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Manager

Relationship

The vendor tries to keep their promises, but the product doesn't provide everything we are looking...

May 2023
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Manager

Operations

When we transferred all of our data into the product, the vendor didn't do a good job of helping us....

May 2023
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Manager

Relationship, Operations

The vendor did a good job of teaching us how to use the product, and they are fairly responsive to...

May 2023
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Manager

Product

We have the option to customize the product quite a bit, but actually customizing it is difficult...

May 2023
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Manager

Relationship

The vendor has been pretty responsive to our requests, but at one point, I had some issues with...

May 2023
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Analyst/Coordinator

Relationship

Communication seems to be the biggest issue we have with the vendor. Our representative is in a...

May 2023
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Analyst/Coordinator

Product, Value

Origami Risk Platform is an excellent program, it works very well for us. We like the customization...

May 2023
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Director

Value

Origami Risk mostly avoids charging for every little thing, but that is partly because we buy a lot...

Apr 2023
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Director

Product

The product has the ability to integrate; we can do a lot with that.

Apr 2023
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Director

Operations, Product

There is a lot of opportunity for more documentation and things in the user manual. Origami Risk...

Apr 2023
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VP/Other Executive

Relationship, Operations

The vendor’s yearly user conference, which is focused on training, is great. It is wonderful. We...

Mar 2023
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VP/Other Executive

Product

The functionality has gotten more user friendly. The functionality has always been pretty user...

Mar 2023
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VP/Other Executive

Product

The product definitely doesn’t do everything we need. We still do a lot of things, like exporting...

Mar 2023
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VP/Other Executive

Relationship, Product

We are usually ahead of new technology. The vendor partners with us, and we get to where we need to...

Mar 2023
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VP/Other Executive

Relationship

The issues we have brought to the vendor have been escalated, so quite a few times I have received...

Mar 2023
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VP/Other Executive

Loyalty, Relationship, Product

All in all, as a vendor and a partner, Origami Risk is strong and solid. They come through for us in...

Mar 2023
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VP/Other Executive

Loyalty, Relationship

We have had a collaborative relationship with Origami Risk, and we have helped them with things. We...

Mar 2023
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VP/Other Executive

Relationship

We have had a wonderful relationship with Origami Risk, but we have had struggles recently that we...

Mar 2023
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VP/Other Executive

Culture, Relationship, Operations

In terms of development timelines, we had a couple of projects that the vendor really struggled...

Mar 2023
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VP/Other Executive

Operations, Value

One of the complaints my team has is that we aren't kept up to speed on new releases and how they...

Mar 2023
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