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Amadeus - HIE Platform Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

801-404-5265

 
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User Commentary

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CIO

We have had a number of deliverables around integration, and Orion Health has met all the...

Feb 2021
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CIO

The quality of Amadeus is high, especially its core functionality. Orion Health has really improved...

Feb 2021
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CIO

Amadeus has a lot of capacity to achieve outcomes. In this business, it is all about what we use the...

Feb 2021
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CIO

I hope our satisfaction is even higher as we get more experience with Amadeus. We have bought...

Feb 2021
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CIO

The whole migration to Amadeus has been a big step forward. Orion Health has really gone out of...

Feb 2021
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CIO

There are not a ton of differences in the basic functionality of Amadeus compared to previous...

Feb 2021
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CIO

Orion offers a bigger, more inclusive package. It is a big-ticket item for the more inclusive...

Feb 2021
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CIO

What a lot of these systems struggle with is having a rich enough training environment that has...

Feb 2021
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CIO

We have seen major changes to move toward a much more professional service management structure,...

Feb 2021
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Analyst/Coordinator

The people at Orion Health really jump in right away when things need to be escalated. Orion Health...

Dec 2020
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Analyst/Coordinator

We work very well with Orion Health. They give us great resources, and we have a great partnership....

Dec 2020
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Analyst/Coordinator

The only thing that Orion Health could improve is perhaps the way that we report support issues....

Dec 2020
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Director

The biggest benefits of using Amadeus is the data quality and the ability to streamline the...

Dec 2020
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Director

I would advise anyone looking into Orion Health to ask about the support and the training. I have...

Dec 2020
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Analyst/Coordinator

Orion Health’s product is our current enterprise HIE, and we are probably going to be getting away...

Dec 2020
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Analyst/Coordinator

We will potentially move to another vendor’s platform. We like what we have, but we are lacking the...

Dec 2020
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Analyst/Coordinator

We have Orion Health’s system and a coordination module on top of it. I want those two things to be...

Dec 2020
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Director

I would like to use the rest of the web services. That would make things quicker in a lot of...

Dec 2020
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Director

We had some web service issues with the product. It is getting there now, but it is not at 100%. I...

Dec 2020
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Director

Orion Health has been very good about not charging us for every little thing. They actually didn’t...

Dec 2020
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Director

We have had a pretty positive experience so far. Orion Health has been good, and we have a good...

Dec 2020
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Director

Overall, things are going well with Orion Health. They are dependable. The teams that we work with...

Dec 2020
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Director

Not a lot of people understand that it is critical not only to have data but also to have the right...

Dec 2020
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Director

Sometimes Orion Health comes out with new functionality, and the intention is to share data across...

Dec 2020
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Director

Orion Health sends out newsletters about trainings and other things. The vendor is very proactive...

Dec 2020
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Director

It is a little easier to navigate the whole and look at the entire patient history.

Dec 2020
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Director

Orion Health powers our state health information network, which includes a fully integrated...

Dec 2020
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Director

Orion Health has a patient portal, but we don’t use it much because we can accomplish far more...

Dec 2020
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Director

I would like to see better across-the-state connectivity from Orion Health. That may be partly on...

Dec 2020
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Director

The scope of our engagement with Orion Health has not changed significantly in the last couple of...

Dec 2020
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Director

We have been on Orion Health's previous platform, and the next platform for us is the Amadeus...

Oct 2020
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Director

We are preparing to move to the Amadeus platform. Orion Health could improve our experience by...

Oct 2020
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Director

Personally, I consider Orion Health to be a partner. When it comes to executive involvement, I have...

Oct 2020
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Director

Amadeus will support our integration goals. The system will be able to do everything that we are...

Oct 2020
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Manager

This is a unique year for vendors because of the COVID-19 pandemic. Vendors have had to react...

Oct 2020
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Manager

Orion Health has done really well at reacting to a fast-changing market. The COVID-19 pandemic put a...

Oct 2020
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Manager

Amadeus is FHIR enabled. We have interfaces running through our environment that we call FHIR APIs....

Oct 2020
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Manager

We had a lot of challenges with standing up to Amadeus because we have an interfaced development...

Oct 2020
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Manager

I have a couple of very experienced integration people who work with me, and they thought that we...

Oct 2020
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Manager

Orion Health could improve their day-to-day operations. The vendor's deployments take four hours of...

Oct 2020
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Manager

I think that we are going to begin to see a huge focus on Direct Secure Messaging. There are some...

Oct 2020
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Manager

For the most part, Orion Health keeps their promises. They avoid charging us for every little thing....

Oct 2020
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Manager

We don't need much training with our interfaces. We have been running Amadeus for years now and we...

Oct 2020
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Manager

The system meets our needs, and the vendor will usually react if we can make a case for our needs....

Oct 2020
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Manager

Orion Health is very helpful if we can get the right person. We have worked with the vendor long...

Oct 2020
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Manager

I would absolutely recommend Orion Health. I think that, with the collaborative relationship we have...

Oct 2020
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CEO/President

I am an impatient person. Orion Health isn't as timely as I would like to see them be. They aren't...

Oct 2020
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CEO/President

If I were to start from scratch, Orion Health would probably still be part of my long-term plans. I...

Oct 2020
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CEO/President

With all of the regulatory changes that are in play right now, everyone is in the process of coming...

Oct 2020
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CEO/President

I would tell others that Amadeus is a very rich platform, particularly in the environment that we...

Oct 2020
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CEO/President

Orion Health has been there for me when I needed them. They helped me with some things that I...

Oct 2020
(0)
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CEO/President

I am always looking for ways to reduce my costs. I would like to spend less on Amadeus, but I...

Oct 2020
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CEO/President

The only reason I can't give my future satisfaction the highest score is that I have seen the...

Oct 2020
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COO

Orion Health has supported our needs during the COVID-19 crisis. They have been there when we have...

Sep 2020
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COO

Overall, my experience with Orion Health has been that they have changed over time. They had high...

Sep 2020
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COO

Orion Health is doing great with recent upgrades, and they support our integration and...

Sep 2020
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COO

I use multiple functionalities, so the system is not the black box to everything that I need for my...

Sep 2020
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COO

My recommendation on the product would depend on what someone who was looking at it needed.

Sep 2020
(0)
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COO

Moving forward, Orion Health can continue their renewed focus on customer engagement and focus on...

Sep 2020
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COO

Orion Health's core HIE product works well, and we don't have any plans to replace it. We have...

Jul 2020
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COO

The biggest challenge with Orion Health has been the uncertainty around their company. They have had...

Jul 2020
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Director

We are a nonprofit, so we always want everything for free, but I know there is a lot of effort...

Apr 2020
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