Amadeus - HIE Platform
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Subject Expert
Coray Tate
VP of Research / Strategy, Clinical
KLAS VP of Research / Strategy, Clinical - Coray Tate
 
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User Commentary

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VP/Other Executive

The product is reliable, solid, and scalable. The Orion Health team is sincerely committed to...

Jan 2022
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Director

Orion Health has highly configurable and adaptable products. The applications have the latest...

Jan 2022
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CEO/President

Orion Health avoids charging us for every little thing. They are very clear about what they think...

Jan 2022
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Manager

When it comes to recommending this system to other people, my rating is high. I have a lot of...

Jan 2022
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Manager

Orion Health needs to focus on the changing marketplace in the United States. Orion Health has...

Jan 2022
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Manager

We don’t treat Orion Health like a vendor; we have a partnership. We wouldn’t have a business...

Jan 2022
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CEO/President

We didn't require any real training for the system. The vendor doesn't have a full training team. A...

Jan 2022
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CEO/President

The system is really the base data platform for everything that we want to do, especially now that...

Jan 2022
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CEO/President

There isn't much to figure out in the system. It is fairly intuitive. Its functionality is meeting...

Jan 2022
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CEO/President

The vendor's support people are very good. We typically use the vendor's web support, and we have...

Jan 2022
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CEO/President

Sometimes, updating the system can take a long time. There are different pieces of the product that...

Jan 2022
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CEO/President

The solution has changed a lot in the last couple of years. It isn't quite as elaborate as we...

Jan 2022
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CEO/President

I can see my satisfaction with the system being even higher in a year with some of the things that...

Jan 2022
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Manager

We are getting our money’s worth from Amadeus. Our business is very unique, and our region is very...

Jan 2022
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Manager

Every year, there are new challenges. Next year is going to be critical for many reasons. There are...

Jan 2022
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Manager

Our main support channels are through email, our project team, or the support ticket tracker in our...

Jan 2022
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Manager

I have worked on old Orion Health systems, and the upgrades for those systems were very painful....

Jan 2022
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Manager

There are certain pieces in Amadeus that end users can easily get confused on. We have tried to...

Jan 2022
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Manager

Some of the training comes back to the client. We can't expect our vendor to run our business for...

Jan 2022
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Manager

The integration with Amadeus is great. If we have an error, the error is pretty clear and concise....

Jan 2022
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Manager

The executives at Orion Health are very good. They are involved when they need to be, and that has...

Jan 2022
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CEO/President

I would like to see the product work as promoted. There are some things that I would like to see the...

Oct 2021
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CEO/President

Architecturally, the system is designed very well. If we were to start from scratch, we would be...

Oct 2021
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CEO/President

I have a very strong relationship with the vendor's executives. As a company, Orion Health has done...

Oct 2021
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CEO/President

I have found the vendor to be a great partner. They are willing to talk about the future and about...

Oct 2021
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Director

A group that we use the product with has some issues on the interfacing side. We have had...

Jul 2021
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Director

We had some issues with the support team not being around in the past. Now, the support team is...

Jul 2021
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Director

Orion Health provides a decent value for a very robust platform of what our needs are. We would like...

Jun 2021
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Director

We have a good working relationship with Orion Health. They are quick to respond to our needs and...

Jun 2021
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CIO

We have had a number of deliverables around integration, and Orion Health has met all the...

Feb 2021
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CIO

The quality of Amadeus is high, especially its core functionality. Orion Health has really improved...

Feb 2021
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CIO

Amadeus has a lot of capacity to achieve outcomes. In this business, it is all about what we use the...

Feb 2021
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CIO

I hope our satisfaction is even higher as we get more experience with Amadeus. We have bought...

Feb 2021
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CIO

The whole migration to Amadeus has been a big step forward. Orion Health has really gone out of...

Feb 2021
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CIO

There are not a ton of differences in the basic functionality of Amadeus compared to previous...

Feb 2021
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CIO

Orion offers a bigger, more inclusive package. It is a big-ticket item for the more inclusive...

Feb 2021
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CIO

What a lot of these systems struggle with is having a rich enough training environment that has...

Feb 2021
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CIO

We have seen major changes to move toward a much more professional service management structure,...

Feb 2021
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