Amadeus - HIE Platform Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/23/2020 12:48:54 AM and Model.EvProductId = 50218

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

COO

Functionality and Upgrades

Orion Health's core HIE product works well, and we don't have any plans to replace it. We have...

Jul 2020
 Helpful

 or  to see details.

COO

Relationship

The biggest challenge with Orion Health has been the uncertainty around their company. They have had...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

We are a nonprofit, so we always want everything for free, but I know there is a lot of effort...

Apr 2020
 Helpful

 or  to see details.

Director

Service and Support

The phone and web support are very good. We use a support tracking software where we log tickets and...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

In regard to the service being proactive, we have weekly meetings with our project people and with...

Mar 2020
 Helpful

 or  to see details.

Director

Future Outlook

I am very satisfied with Orion Health, and I think my overall satisfaction will only go up in 12...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Orion Health keeps all their promises for the most part. We have little upgrades all the time, and...

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

I haven't really needed to be trained by Orion Health in quite a long time. The last time I had...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

When it comes to the product working as promoted, I expect a whole lot from the product. I have a...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

In terms of the product supporting our interoperability goals, there is one area of document...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would rate the ease of use for end users really highly. I think the product is really easy to...

Mar 2020
 Helpful

 or  to see details.

Director

Future Outlook

We have some changes planned for the coming year, and I think that will help us with some of the...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

I think Orion Health does pretty well with delivering new technology. We have a good working...

Mar 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Orion Health. Of course, we always want everything for free. But I...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

On the support side, things have gotten better. Years ago, my feedback was that the vendor wasn’t...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor is proactively resolving relationships and taking care of customers to make sure that...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

In the past, the vendor’s support wasn’t very good. Whenever we needed a product enhancement, it...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor could improve by providing FHIR APIs and more functionality around parsing and storing CCDA....

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor could improve in terms of delivering new technology that meets our needs. There aren’t a...

Jan 2020
 Helpful

 or  to see details.

Director

Future Outlook

We are riding a rise in service and value, and if we stay on the same trend, our overall...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor needs more expert-level engineers. There is a difference between folks that do technical...

Jan 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor keeps their promises and doesn’t nickel-and-dime us anymore. If we were going to purchase...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

On the product-enhancement front, I don’t think we really have a big voice. The vendor is building,...

Jan 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We like the software for what we are using it for. We are not a standard HIE. Orion has done a good...

Jan 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

I would buy the solution again if I could get a different contracting model. We learned a lot after...

Jan 2020
 Helpful

 or  to see details.

Director

Technology

Orion has done well with delivering new technology that meets our needs.

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

I haven’t really had much training. But the vendor's executive involvement has been really good.

Jan 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

When the tool was stood up for us, there were a lot of things pared down that might have been useful...

Dec 2019
 Helpful

 or  to see details.

Manager

Future Outlook

We are seeing a positive trend with Orion Health. Our likelihood to refer is based exactly on that...

Dec 2019
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Orion Health does not charge for every little thing, although that may have changed in the last six...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our most recent upgrade was successful. In general, the ease of use is pretty good. I think most of...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would give the tool an average score in terms of how it is meeting our needs today. The problem is...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

The support from Orion Health has been bad. At the beginning of the year, it was significantly worse...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

We get very little feedback from Orion Health on updates. We get incremental updates throughout the...

Dec 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

When this platform was originally installed, there were a lot of cuts and changes that created an...

Dec 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The biggest, most useful thing for us is to have easier integration with outside EMRs. We need to be...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

The biggest problems we still run into with the support part of the organization are communication...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

From our perspective, Orion Health has gone through what I would consider a fairly violent amount of...

Dec 2019
 Helpful

 or  to see details.

CIO

Future Outlook

We have worked with Orion Health for a few years, and they have been doing a lot of good work. They...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Orion Health is outstanding in terms of interoperability and how they work with us. The things they...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Orion Health has an excellent customer relations team. There are a couple of members that are truly...

Dec 2019
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We do get our money's worth from Orion Health, but there is always room for improvement. They have...

Dec 2019
 Helpful

 or  to see details.

CIO

Sales and Contracting

Orion Health has worked very hard to be transparent. They have put in a lot of time and effort to...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Orion Health changed some of their structure and management team members. The structure is now...

Dec 2019
 Helpful

 or  to see details.

CIO

Relationship

Orion Health has made great strides. The way the executives model how Orion Health should perform is...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

The support team we have right now with Orion rocks. We would not be where we are now without that...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

I would rate the implementation with Orion high with the caveat that we have a dedicated embedded...

Dec 2019
 Helpful

 or  to see details.

Director

Sales and Contracting

We started with Caradigm. Because of the contract we had, Orion really had to go above and beyond....

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would rate the system high, but it is not perfect. There is always room for improvement.

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is so easy to use. Orion has done a lot of development with us.

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

I would rate our support from Orion very high, but we have embedded support. Because of the embedded...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

We can hold Orion accountable. They are not afraid to tell us when they mess up or when something...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

In the very beginning, there was a lot of lip service and no execution. Just recently, Orion got new...

Dec 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I would love for Orion to adopt the embedded support group and the embedded implementation team into...

Dec 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The portal is right within the application, so we don’t have to open a web browser and log in....

Dec 2019
 Helpful

 or  to see details.

Manager

Technology

I have actually worked with a lot of different HIE platforms, and Orion Health’s is by far ahead of...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

We have to clearly articulate what we are looking to do because a lot gets lost in translation with...

Dec 2019
 Helpful

 or  to see details.

Manager

Implementation and Training

Training is lacking a little bit. People need some technical background in order to understand the...

Dec 2019
 Helpful

 or  to see details.

Manager

Relationship

The Orion Health platform really supports all the different use cases we need. Orion Health is...

Dec 2019
 Helpful

 or  to see details.

Manager

Service and Support

The US-based service team is very good, and the people go above and beyond to make things work.

Dec 2019
 Helpful

 or  to see details.

Director

Implementation and Training

We waited to receive some training from Orion Health until we went live with their software. The...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

Orion Health is working on improving their system's ease of use. We integrated our PDMP into our...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

Things are going pretty well with Orion Health Collaborative Care so far. The vendor works with us...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

We don't know of other vendors that would perform better for us than Orion Health. Software firms...

Dec 2019
 Helpful

 or  to see details.

Director

Service and Support

Orion Health subcontracted another vendor to help with Meaningful Use, and that vendor failed to...

Dec 2019
 Helpful

 or  to see details.

Director

Future Outlook

We are working on some AI things with Orion Health, and the early results have been really positive....

Dec 2019
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

CMS announced their promoting interoperability program. It has some requirements on providers but...

Dec 2019
 Helpful

 or  to see details.

Director

Relationship

I would rate executive involvement from Orion Health high. We see senior people from their teams...

Dec 2019
 Helpful

 or  to see details.

Director

Lessons Learned

There were market lessons we had to learn, and that fact diminishes the value of the system to some...

Dec 2019
 Helpful

 or  to see details.

Director

Interfacing and Integration

When we went live, we found the integration with the EMR to be significantly more challenging than...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

With Orion Health Coordinate, we are attempting to take an aggregation of information from our...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We give access through a URL link to the care-transition coordinators or care managers who are...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have very close communication with Orion Health and the development team providing feedback on...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I am most excited to be able to expand Orion Health Collaborative Care to capture gaps in care so...

Dec 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There has been a change with Orion Health’s senior administrative leadership, and Orion Health is...

Dec 2019
 Helpful

 or  to see details.

CEO/President

Relationship

I have contact with some of the executives at Orion Health. When I reach out, the executives get...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

Orion Health can be a little unresponsive in terms of timeliness. For example, it took us several...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

One of the problems I see with Orion Health is there is a US group and a New Zealand group. Because...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

Orion Health has a pretty good product. The product is above average. It is pretty pricey, but Orion...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Technology

My biggest concern about Orion Health is the product's stability. I have had the opportunity to meet...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

One of the things I find really exciting about Orion Health is their Amadeus platform. The goal is...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Future Outlook

We plan to stay with Orion Health for the foreseeable future because there is no technical...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Service and Support

Once we are able to clearly define the issues and talk to the right people, Orion Health does a good...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I would like to have control over more than Orion Health allows us to have control over. I...

Oct 2019
 Helpful

 or  to see details.

CEO/President

Lessons Learned

I would encourage anybody to look at Orion Health Collaborative Care. No two HIEs are exactly the...

Oct 2019
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We don't experience a lot of nickel-and-diming because everything is rolled into our SaaS fee. That...

Oct 2019