Amadeus - HIE Platform Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 10:29:48 AM and Model.EvProductId = 50218

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Service and Support

We have been on Orion Health's previous platform, and the next platform for us is the Amadeus...

Oct 2020
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Director

Service and Support

We are preparing to move to the Amadeus platform. Orion Health could improve our experience by...

Oct 2020
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Director

Relationship

Personally, I consider Orion Health to be a partner. When it comes to executive involvement, I have...

Oct 2020
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Director

Future Outlook

Amadeus will support our integration goals. The system will be able to do everything that we are...

Oct 2020
 Helpful

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Manager

Service and Support

This is a unique year for vendors because of the COVID-19 pandemic. Vendors have had to react...

Oct 2020
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Manager

Service and Support

Orion Health has done really well at reacting to a fast-changing market. The COVID-19 pandemic put a...

Oct 2020
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Manager

Functionality and Upgrades

Amadeus is FHIR enabled. We have interfaces running through our environment that we call FHIR APIs....

Oct 2020
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Manager

Service and Support

We had a lot of challenges with standing up to Amadeus because we have an interfaced development...

Oct 2020
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Manager

Interfacing and Integration

I have a couple of very experienced integration people who work with me, and they thought that we...

Oct 2020
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Manager

Functionality and Upgrades

Orion Health could improve their day-to-day operations. The vendor's deployments take four hours of...

Oct 2020
 Helpful

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Manager

Future Outlook

I think that we are going to begin to see a huge focus on Direct Secure Messaging. There are some...

Oct 2020
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Manager

Relationship

For the most part, Orion Health keeps their promises. They avoid charging us for every little thing....

Oct 2020
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Manager

Functionality and Upgrades

We don't need much training with our interfaces. We have been running Amadeus for years now and we...

Oct 2020
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Manager

Functionality and Upgrades

The system meets our needs, and the vendor will usually react if we can make a case for our needs....

Oct 2020
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Manager

Service and Support

Orion Health is very helpful if we can get the right person. We have worked with the vendor long...

Oct 2020
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Manager

ROI / Cost (care and feeding)

I would absolutely recommend Orion Health. I think that, with the collaborative relationship we have...

Oct 2020
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CEO/President

Relationship

I am an impatient person. Orion Health isn't as timely as I would like to see them be. They aren't...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

If I were to start from scratch, Orion Health would probably still be part of my long-term plans. I...

Oct 2020
 Helpful

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CEO/President

Other Observations & Comments

With all of the regulatory changes that are in play right now, everyone is in the process of coming...

Oct 2020
 Helpful

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CEO/President

Functionality and Upgrades

I would tell others that Amadeus is a very rich platform, particularly in the environment that we...

Oct 2020
 Helpful

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CEO/President

Relationship

Orion Health has been there for me when I needed them. They helped me with some things that I...

Oct 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I am always looking for ways to reduce my costs. I would like to spend less on Amadeus, but I...

Oct 2020
 Helpful

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CEO/President

Future Outlook

The only reason I can't give my future satisfaction the highest score is that I have seen the...

Oct 2020
 Helpful

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COO

Service and Support

Orion Health has supported our needs during the COVID-19 crisis. They have been there when we have...

Sep 2020
 Helpful

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COO

Relationship

Overall, my experience with Orion Health has been that they have changed over time. They had high...

Sep 2020
 Helpful

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COO

Functionality and Upgrades

Orion Health is doing great with recent upgrades, and they support our integration and...

Sep 2020
 Helpful

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COO

Functionality and Upgrades

I use multiple functionalities, so the system is not the black box to everything that I need for my...

Sep 2020
 Helpful

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COO

Other Observations & Comments

My recommendation on the product would depend on what someone who was looking at it needed.

Sep 2020
 Helpful

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COO

Relationship

Moving forward, Orion Health can continue their renewed focus on customer engagement and focus on...

Sep 2020
 Helpful

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COO

Functionality and Upgrades

Orion Health's core HIE product works well, and we don't have any plans to replace it. We have...

Jul 2020
 Helpful

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COO

Relationship

The biggest challenge with Orion Health has been the uncertainty around their company. They have had...

Jul 2020
 Helpful

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Director

Service and Support

We are a nonprofit, so we always want everything for free, but I know there is a lot of effort...

Apr 2020
 Helpful

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Director

Service and Support

The phone and web support are very good. We use a support tracking software where we log tickets and...

Mar 2020
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Director

Service and Support

In regard to the service being proactive, we have weekly meetings with our project people and with...

Mar 2020
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Director

Future Outlook

I am very satisfied with Orion Health, and I think my overall satisfaction will only go up in 12...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

Orion Health keeps all their promises for the most part. We have little upgrades all the time, and...

Mar 2020
 Helpful

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Director

Implementation and Training

I haven't really needed to be trained by Orion Health in quite a long time. The last time I had...

Mar 2020
 Helpful

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Director

Other Observations & Comments

When it comes to the product working as promoted, I expect a whole lot from the product. I have a...

Mar 2020
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Director

Service and Support

In terms of the product supporting our interoperability goals, there is one area of document...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

I would rate the ease of use for end users really highly. I think the product is really easy to...

Mar 2020
 Helpful

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Director

Future Outlook

We have some changes planned for the coming year, and I think that will help us with some of the...

Mar 2020
 Helpful

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Director

Relationship

I think Orion Health does pretty well with delivering new technology. We have a good working...

Mar 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I don’t feel nickel-and-dimed by Orion Health. Of course, we always want everything for free. But I...

Mar 2020
 Helpful

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Director

Service and Support

On the support side, things have gotten better. Years ago, my feedback was that the vendor wasn’t...

Jan 2020
 Helpful

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Director

Relationship

The vendor is proactively resolving relationships and taking care of customers to make sure that...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

In the past, the vendor’s support wasn’t very good. Whenever we needed a product enhancement, it...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The vendor could improve by providing FHIR APIs and more functionality around parsing and storing CCDA....

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The vendor could improve in terms of delivering new technology that meets our needs. There aren’t a...

Jan 2020
 Helpful

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Director

Future Outlook

We are riding a rise in service and value, and if we stay on the same trend, our overall...

Jan 2020
 Helpful

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Director

Service and Support

The vendor needs more expert-level engineers. There is a difference between folks that do technical...

Jan 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The vendor keeps their promises and doesn’t nickel-and-dime us anymore. If we were going to purchase...

Jan 2020
 Helpful

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Director

Relationship

On the product-enhancement front, I don’t think we really have a big voice. The vendor is building,...

Jan 2020
 Helpful

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Director

Other Observations & Comments

We like the software for what we are using it for. We are not a standard HIE. Orion has done a good...

Jan 2020
 Helpful

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Director

Sales and Contracting

I would buy the solution again if I could get a different contracting model. We learned a lot after...

Jan 2020
 Helpful

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Director

Technology

Orion has done well with delivering new technology that meets our needs.

Jan 2020
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Director

Relationship

I haven’t really had much training. But the vendor's executive involvement has been really good.

Jan 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

When the tool was stood up for us, there were a lot of things pared down that might have been useful...

Dec 2019
 Helpful

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Manager

Future Outlook

We are seeing a positive trend with Orion Health. Our likelihood to refer is based exactly on that...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Orion Health does not charge for every little thing, although that may have changed in the last six...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

Our most recent upgrade was successful. In general, the ease of use is pretty good. I think most of...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

I would give the tool an average score in terms of how it is meeting our needs today. The problem is...

Dec 2019
 Helpful

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Manager

Service and Support

The support from Orion Health has been bad. At the beginning of the year, it was significantly worse...

Dec 2019
 Helpful

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Manager

Relationship

We get very little feedback from Orion Health on updates. We get incremental updates throughout the...

Dec 2019
 Helpful

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Manager

Implementation and Training

When this platform was originally installed, there were a lot of cuts and changes that created an...

Dec 2019
 Helpful

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Manager

Interfacing and Integration

The biggest, most useful thing for us is to have easier integration with outside EMRs. We need to be...

Dec 2019
 Helpful

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Manager

Service and Support

The biggest problems we still run into with the support part of the organization are communication...

Dec 2019
 Helpful

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Manager

Relationship

From our perspective, Orion Health has gone through what I would consider a fairly violent amount of...

Dec 2019
 Helpful

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CIO

Future Outlook

We have worked with Orion Health for a few years, and they have been doing a lot of good work. They...

Dec 2019
 Helpful

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CIO

Relationship

Orion Health is outstanding in terms of interoperability and how they work with us. The things they...

Dec 2019
 Helpful

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CIO

Relationship

Orion Health has an excellent customer relations team. There are a couple of members that are truly...

Dec 2019
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CIO

ROI / Cost (care and feeding)

We do get our money's worth from Orion Health, but there is always room for improvement. They have...

Dec 2019
 Helpful

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CIO

Sales and Contracting

Orion Health has worked very hard to be transparent. They have put in a lot of time and effort to...

Dec 2019
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CIO

Relationship

Orion Health changed some of their structure and management team members. The structure is now...

Dec 2019
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CIO

Relationship

Orion Health has made great strides. The way the executives model how Orion Health should perform is...

Dec 2019
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Director

Service and Support

The support team we have right now with Orion rocks. We would not be where we are now without that...

Dec 2019
 Helpful

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Director

Relationship

I would rate the implementation with Orion high with the caveat that we have a dedicated embedded...

Dec 2019
 Helpful

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Director

Sales and Contracting

We started with Caradigm. Because of the contract we had, Orion really had to go above and beyond....

Dec 2019
 Helpful

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Director

Functionality and Upgrades

I would rate the system high, but it is not perfect. There is always room for improvement.

Dec 2019
 Helpful

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Director

Functionality and Upgrades

The system is so easy to use. Orion has done a lot of development with us.

Dec 2019
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Director

Service and Support

I would rate our support from Orion very high, but we have embedded support. Because of the embedded...

Dec 2019
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Director

Relationship

We can hold Orion accountable. They are not afraid to tell us when they mess up or when something...

Dec 2019
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Director

Relationship

In the very beginning, there was a lot of lip service and no execution. Just recently, Orion got new...

Dec 2019
 Helpful<