Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Paragon Development Partial IT Outsourcing Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
CTO
The nice thing about Paragon Development is that they have a unique service for healthcare support,...
Login or Create an Account to see details.
CTO
We don't interact with the firm's consultants very much. There aren't really any complaints. Paragon...
Login or Create an Account to see details.
CTO
Our partnership with Paragon Development is very strong, even though we don't require any executive...
Login or Create an Account to see details.
CTO
Paragon Development is predictable. They seem to have their process down pretty well. The item that...
Login or Create an Account to see details.
CIO
Most people work during the day, so they call in the evenings and on the weekends. Because of that,...
Login or Create an Account to see details.
Director
If our tangible outcomes are keeping wait times short and answering calls from our patients in a...
Login or Create an Account to see details.
Director
Paragon Development works and is reliable. They give us what we need. Our partnership is very...
Login or Create an Account to see details.
Director
I haven't had any interactions with Paragon Development's executive team or leadership. I just...
Login or Create an Account to see details.
CIO
The vendor meets our expectations, but I wouldn't say that the vendor exceeds our expectations. We...
Login or Create an Account to see details.
CIO
We haven't had any complaints about the system. We don't hear about the turnover of the vendor's...
Login or Create an Account to see details.
Director
Paragon Development provides us with call-center support for our patients. I am not aware of the...
Login or Create an Account to see details.
Director
Paragon Development's staff members are very well trained in the service that they provide and are...
Login or Create an Account to see details.
Director
Paragon Development's services are not cheap. That is my only concern with Paragon Development....
Login or Create an Account to see details.
Director
I have very positive things to say about Paragon Development. They always execute things very well....
Login or Create an Account to see details.
Director
We have been meeting regularly with Paragon Development. They have been very proactive at...
Login or Create an Account to see details.
Director
At one point, we had a caller who was unable to understand a person from Paragon Development. That...
Login or Create an Account to see details.
Director
The people who I work with at Paragon Development are outstanding. They are proactive and...
Login or Create an Account to see details.
Manager
Before the pandemic, Paragon Development had staff members who were very long term. When they had...
Login or Create an Account to see details.
Manager
Paragon Development wants to be a leader in their industry. They have triage technology for handling...
Login or Create an Account to see details.
Manager
Paragon Development has a triage system for their phones where patients can leave messages. The...
Login or Create an Account to see details.
Manager
We are looking to internalize some of the work that Paragon Development is doing. Instead, we want...
Login or Create an Account to see details.
Manager
Paragon Development doesn't nickel-and-dime us. Our contract with them is very clear, and we can see...
Login or Create an Account to see details.
Manager
I would purchase Paragon Development's services again. I have a good working relationship with our...
Login or Create an Account to see details.
Manager
I like Paragon Development's team. Our leadership chose the vendor to do patient outreach. When I...
Login or Create an Account to see details.
Manager
Before the COVID-19 pandemic, Paragon Development was able to answer every call they got. I knew...
Login or Create an Account to see details.
Manager
Paragon Development's system is very user friendly. It has multiple languages that the vendor can...
Login or Create an Account to see details.
Manager
The vendor has done an excellent job. I only look for partners who can meet our specific...
Login or Create an Account to see details.
Manager
I don’t have anything better than the vendor's COVID-19 support. The vendor offered us full service....
Login or Create an Account to see details.
Manager
The vendor does not nickel-and-dime us at all. They also have been very communicative and very good...
Login or Create an Account to see details.
Manager
With COVID-19, we didn’t reach out to the vendor and ask for help, but they reached out to us and...
Login or Create an Account to see details.
Manager
My expectations of the vendor are very high, and they meet my high expectations. The vendor works...
Login or Create an Account to see details.
CIO
There have been a couple of good conversations about flexibility and pricing where the vendor has...
Login or Create an Account to see details.
CIO
The big gap is that we don't know where the vendor wants to go with the services they are...
Login or Create an Account to see details.
CIO
I would highly recommend Paragon Development. I would at least make sure that people have the vendor...
Login or Create an Account to see details.
Manager
Our volumes have substantially grown with the pandemic, so it has been really challenging for the...
Login or Create an Account to see details.
Manager
The vendor has never offered executive support, but I have never had a need for that. Frankly, if...
Login or Create an Account to see details.
Manager
I really like my relationship with Paragon Development. The person I speak with is excellent, very...
Login or Create an Account to see details.
Manager
My representative at Paragon Development could have more timely responses, but I understand that he...
Login or Create an Account to see details.
Manager
One area Paragon Development hasn’t exceeded expectations in is customer service in the aspect of...
Login or Create an Account to see details.
Manager
Sometimes our bills from Paragon Development could be much higher. I don't know that every call the...
Login or Create an Account to see details.
Manager
I have not gotten any complaints from anyone who has interacted with the vendor’s staff. The tickets...
Login or Create an Account to see details.
Manager
Paragon Development has been offering helpful tips to the callers. Even if there is nothing we can...
Login or Create an Account to see details.
Director
Paragon Development's help desk services have been outstanding. I would give the vendor a high score...
Login or Create an Account to see details.
Director
We negotiated a fixed rate in our contract, and that rate was the industry norm, so it worked for...
Login or Create an Account to see details.
Director
Paragon Development executes extremely well. They can provide us with a level of service that we...
Login or Create an Account to see details.
Director
I can pick up a phone and talk to anyone within the vendor’s organization. They usually get back to...
Login or Create an Account to see details.
Manager
My most recent experience with the vendor has really been with the pandemic. We had some challenges...
Login or Create an Account to see details.
Manager
We are going to be putting out bids for services. Unless there is a huge cost difference, there is...
Login or Create an Account to see details.
Manager
There have been some things that we have been struggling with for a while that we didn’t even know...
Login or Create an Account to see details.
CIO
There were a couple of spotty instances. One individual might not have been appropriately armed and...
Login or Create an Account to see details.
Director
The rating I give for the quality of the staff tends to be agent specific. I don't know how many...
Login or Create an Account to see details.
Director
The vendor has access to a wealth of data from their phone systems and whatever they are using to...
Login or Create an Account to see details.
Director
Paragon Development has met our needs. We have gotten some good feedback from patients that have...
Login or Create an Account to see details.
Director
In the time we have managed the portal, we have only had one meeting with the vendor executives to...
Login or Create an Account to see details.
Analyst/Coordinator
I am very satisfied with Paragon Development. We are repeat customers. Paragon Development was very...
Login or Create an Account to see details.
Analyst/Coordinator
Most of the time, people that are calling are mostly upset. Lately, the culture is that Paragon...
Login or Create an Account to see details.
Manager
I have been very happy with the vendor. My personal input based on the information that we have...
Login or Create an Account to see details.
Manager
The vendor has brought us savings that they initiated. In fact, we changed our contract because they...
Login or Create an Account to see details.
Manager
We have performance metrics in place that the vendor reports on each month. The vendor has been very...
Login or Create an Account to see details.
Analyst/Coordinator
Paragon Development had a lot of turnover and couldn’t handle the volume of some of the clients that...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see Paragon Development require the account manager to know more about the...
Login or Create an Account to see details.
Manager
Paragon Development has been a fantastic vendor. During our years of contact, I have had fewer than...
Login or Create an Account to see details.
Manager
Our budget this year has put quite the damper on any outsourcing plans, but we have been...
Login or Create an Account to see details.
Manager
Tempered with the current COVID-19 crisis, Paragon Development has done well. They are actively...
Login or Create an Account to see details.
Manager
I have not had to engage with Paragon Development's leadership because our relationship has been so...
Login or Create an Account to see details.
Manager
Paragon Development has been phenomenal. They reach out and are proactive. This COVID-19 crisis has...
Login or Create an Account to see details.
Manager
We have absolutely no challenges whatsoever. Paragon Development has been exceptionally fair with...
Login or Create an Account to see details.
Manager
We receive a lot of personal attention from our account manager, who is always knowledgeable. This...
Login or Create an Account to see details.
Preferences