PDS Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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User Commentary

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Manager

Operations

PDS does 24/7 patient-focused support. They are very focused on that. They don't do builds for us.

Jun 2025
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Manager

Relationship

PDS has proven to be an absolutely incredible partner. They are very communicative.

Jun 2025
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Manager

Loyalty, Value

We are going to be in a very long engagement with PDS. There hasn't been a viable reason to explore...

Jun 2025
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Manager

Services

I have a business relationship manager and an escalation desk manager. Both of them give immediate...

Jun 2025
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Manager

Relationship

I work at the same level with the same folks regularly. If we needed an escalation, I'm sure I could...

Jun 2025
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Manager

Relationship

I feel goofy gushing over the firm, but they have stepped up. PDS has never generated stress. I get...

Jun 2025
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Manager

Services

PDS is proactive. I regularly get told that they are updating the knowledge base with something that...

Jun 2025
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Manager

Relationship, Services

We will find out that another one of our vendors made a change, and PDS will be on board and already...

Jun 2025
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Manager

Loyalty, Value

PDS has exceeded the SLA. I just can't chirp highly enough about them.

Jun 2025
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Manager

Loyalty

I would be comfortable advocating for PDS' services.

Jun 2025
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Manager

Services

PDS did an amazing job of responding and having a plan for addressing certain types of concerns.

Jun 2025
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VP/Other Executive

Relationship, Services

PDS delivers on promises, and the data transparency on SLAs is nice.

May 2025
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