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Paragon Development Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

385-312-8116

 
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User Commentary

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CTO

The nice thing about Paragon Development is that they have a unique service for healthcare support,...

Apr 2021
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CTO

We don't interact with the firm's consultants very much. There aren't really any complaints. Paragon...

Apr 2021
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CTO

Our partnership with Paragon Development is very strong, even though we don't require any executive...

Apr 2021
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CTO

Paragon Development is predictable. They seem to have their process down pretty well. The item that...

Apr 2021
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CIO

Most people work during the day, so they call in the evenings and on the weekends. Because of that,...

Mar 2021
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Director

If our tangible outcomes are keeping wait times short and answering calls from our patients in a...

Mar 2021
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Director

Paragon Development works and is reliable. They give us what we need. Our partnership is very...

Mar 2021
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Director

I haven't had any interactions with Paragon Development's executive team or leadership. I just...

Mar 2021
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CIO

The vendor meets our expectations, but I wouldn't say that the vendor exceeds our expectations. We...

Mar 2021
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CIO

We haven't had any complaints about the system. We don't hear about the turnover of the vendor's...

Mar 2021
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Director

Paragon Development provides us with call-center support for our patients. I am not aware of the...

Mar 2021
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Director

Paragon Development's staff members are very well trained in the service that they provide and are...

Mar 2021
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Director

Paragon Development's services are not cheap. That is my only concern with Paragon Development....

Mar 2021
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Director

I have very positive things to say about Paragon Development. They always execute things very well....

Mar 2021
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Director

We have been meeting regularly with Paragon Development. They have been very proactive at...

Mar 2021
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Director

At one point, we had a caller who was unable to understand a person from Paragon Development. That...

Mar 2021
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(0)
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Director

The people who I work with at Paragon Development are outstanding. They are proactive and...

Mar 2021
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(0)
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Manager

Before the pandemic, Paragon Development had staff members who were very long term. When they had...

Mar 2021
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(0)
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Manager

Paragon Development wants to be a leader in their industry. They have triage technology for handling...

Mar 2021
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Manager

Paragon Development has a triage system for their phones where patients can leave messages. The...

Mar 2021
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Manager

We are looking to internalize some of the work that Paragon Development is doing. Instead, we want...

Mar 2021
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Manager

Paragon Development doesn't nickel-and-dime us. Our contract with them is very clear, and we can see...

Mar 2021
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Manager

I would purchase Paragon Development's services again. I have a good working relationship with our...

Mar 2021
||
(0)
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Manager

I like Paragon Development's team. Our leadership chose the vendor to do patient outreach. When I...

Mar 2021
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(0)
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Manager

Before the COVID-19 pandemic, Paragon Development was able to answer every call they got. I knew...

Mar 2021
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Manager

Paragon Development's system is very user friendly. It has multiple languages that the vendor can...

Mar 2021
||
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Manager

The vendor has done an excellent job. I only look for partners who can meet our specific...

Feb 2021
||
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Manager

I don’t have anything better than the vendor's COVID-19 support. The vendor offered us full service....

Feb 2021
||
(0)
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Manager

The vendor does not nickel-and-dime us at all. They also have been very communicative and very good...

Feb 2021
||
(0)
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Manager

With COVID-19, we didn’t reach out to the vendor and ask for help, but they reached out to us and...

Feb 2021
||
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Manager

My expectations of the vendor are very high, and they meet my high expectations. The vendor works...

Feb 2021
||
(0)
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CIO

There have been a couple of good conversations about flexibility and pricing where the vendor has...

Feb 2021
||
(0)
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CIO

The big gap is that we don't know where the vendor wants to go with the services they are...

Feb 2021
||
(0)
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CIO

I would highly recommend Paragon Development. I would at least make sure that people have the vendor...

Feb 2021
||
(0)
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Manager

Our volumes have substantially grown with the pandemic, so it has been really challenging for the...

Feb 2021
||
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Manager

The vendor has never offered executive support, but I have never had a need for that. Frankly, if...

Feb 2021
||
(0)
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Manager

I really like my relationship with Paragon Development. The person I speak with is excellent, very...

Feb 2021
||
(0)
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Manager

My representative at Paragon Development could have more timely responses, but I understand that he...

Feb 2021
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Manager

One area Paragon Development hasn’t exceeded expectations in is customer service in the aspect of...

Feb 2021
||
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Manager

Sometimes our bills from Paragon Development could be much higher. I don't know that every call the...

Feb 2021
||
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Manager

I have not gotten any complaints from anyone who has interacted with the vendor’s staff. The tickets...

Feb 2021
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Manager

Paragon Development has been offering helpful tips to the callers. Even if there is nothing we can...

Feb 2021
||
(0)
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Director

Paragon Development's help desk services have been outstanding. I would give the vendor a high score...

Feb 2021
||
(0)
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Director

We negotiated a fixed rate in our contract, and that rate was the industry norm, so it worked for...

Feb 2021
||
(0)
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Director

Paragon Development executes extremely well. They can provide us with a level of service that we...

Feb 2021
||
(0)
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Director

I can pick up a phone and talk to anyone within the vendor’s organization. They usually get back to...

Feb 2021
||
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Manager

My most recent experience with the vendor has really been with the pandemic. We had some challenges...

Feb 2021
||
(0)
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Manager

We are going to be putting out bids for services. Unless there is a huge cost difference, there is...

Feb 2021
||
(0)
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Manager

There have been some things that we have been struggling with for a while that we didn’t even know...

Feb 2021
||
(0)
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CIO

There were a couple of spotty instances. One individual might not have been appropriately armed and...

Feb 2021
||
(0)
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Director

The rating I give for the quality of the staff tends to be agent specific. I don't know how many...

Feb 2021
||
(0)
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Director

The vendor has access to a wealth of data from their phone systems and whatever they are using to...

Feb 2021
||
(0)
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Director

Paragon Development has met our needs. We have gotten some good feedback from patients that have...

Feb 2021
||
(0)
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Director

In the time we have managed the portal, we have only had one meeting with the vendor executives to...

Feb 2021
||
(0)
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Analyst/Coordinator

I am very satisfied with Paragon Development. We are repeat customers. Paragon Development was very...

Feb 2021
||
(0)
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Analyst/Coordinator

Most of the time, people that are calling are mostly upset. Lately, the culture is that Paragon...

Feb 2021
||
(0)
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Manager

I have been very happy with the vendor. My personal input based on the information that we have...

Feb 2021
||
(0)
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Manager

The vendor has brought us savings that they initiated. In fact, we changed our contract because they...

Feb 2021
||
(0)
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Manager

We have performance metrics in place that the vendor reports on each month. The vendor has been very...

Feb 2021
||
(0)
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Analyst/Coordinator

Paragon Development had a lot of turnover and couldn’t handle the volume of some of the clients that...

Feb 2021
||
(0)
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Analyst/Coordinator

I would like to see Paragon Development require the account manager to know more about the...

Feb 2021
||
(0)
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Manager

Paragon Development has been a fantastic vendor. During our years of contact, I have had fewer than...

Feb 2021
||
(0)
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Manager

Our budget this year has put quite the damper on any outsourcing plans, but we have been...

Feb 2021
||
(0)
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Manager

Tempered with the current COVID-19 crisis, Paragon Development has done well. They are actively...

Feb 2021
||
(0)
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Manager

I have not had to engage with Paragon Development's leadership because our relationship has been so...

Feb 2021
||
(0)
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Manager

Paragon Development has been phenomenal. They reach out and are proactive. This COVID-19 crisis has...

Feb 2021
||
(0)
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Manager

We have absolutely no challenges whatsoever. Paragon Development has been exceptionally fair with...

Feb 2021
||
(0)
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Manager

We receive a lot of personal attention from our account manager, who is always knowledgeable. This...

Feb 2021
||
(0)
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