PDS Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Operations
PDS does 24/7 patient-focused support. They are very focused on that. They don't do builds for us.
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Relationship
PDS has proven to be an absolutely incredible partner. They are very communicative.
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Loyalty, Value
We are going to be in a very long engagement with PDS. There hasn't been a viable reason to explore...
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Services
I have a business relationship manager and an escalation desk manager. Both of them give immediate...
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Relationship
I work at the same level with the same folks regularly. If we needed an escalation, I'm sure I could...
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Relationship
I feel goofy gushing over the firm, but they have stepped up. PDS has never generated stress. I get...
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Services
PDS is proactive. I regularly get told that they are updating the knowledge base with something that...
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Relationship, Services
We will find out that another one of our vendors made a change, and PDS will be on board and already...
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Loyalty, Value
PDS has exceeded the SLA. I just can't chirp highly enough about them.
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Loyalty
I would be comfortable advocating for PDS' services.
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Services
PDS did an amazing job of responding and having a plan for addressing certain types of concerns.
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Relationship, Services
PDS delivers on promises, and the data transparency on SLAs is nice.
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