pCare Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Operations, Product

Things weren't great when we crossed into our EMR. I had to write a search engine that our nurses...

Feb 2024
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VP/Other Executive

Operations

During our initial training, the vendor came in and trained all of our managers. We asked the vendor...

Feb 2024
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VP/Other Executive

Relationship

I recently had a problem, and pCare got back to me within 24 hours. When we have an issue, we can...

Feb 2024
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VP/Other Executive

Product

The system is easy to use. When we use it, it opens to a simplified screen that allows us to narrow...

Feb 2024
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VP/Other Executive

Relationship, Operations, Product

I would prefer that the system's videos be updated or looked at more frequently. I would like to see...

Feb 2024
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Analyst/Coordinator

Relationship, Value

We are happy with pCare, and we have no complaints. We haven't had any broken promises from pCare,...

Jan 2024
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Analyst/Coordinator

Relationship

I would tell others looking at pCare that the vendor is very quick to respond. Anytime I call them,...

Jan 2024
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Analyst/Coordinator

Loyalty

The technology we use from pCare is on the older side, but that is not pCare’s fault. It is our...

Jan 2024
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Analyst/Coordinator

Product

Whatever we have with pCare is fine because I know that there is more out there that pCare can do...

Jan 2024
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CTO

Product

We upgraded from our previous system to pCare because our previous system wasn't giving us any...

Dec 2023
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CTO

Relationship

The vendor's team has been very good to work with. We haven't had a problem getting ahold of pCare's...

Dec 2023
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CTO

Operations, Product

The system has been very easy to implement and upgrade. It is very easy to use, and it allows us to...

Dec 2023
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Director

Product

Our organization doesn't have a lot of smart TVs, so the capabilities that we have through pCare are...

Nov 2023
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Director

Relationship

pCare's customer service is excellent, and the vendor differentiates themselves with that. Their...

Nov 2023
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Director

Loyalty, Value

Over the last few years, pCare has noticeably made a lot of investments in R&D to enhance their...

Nov 2023
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Director

Loyalty

The vendor is behind the curve a little when it comes to innovation and thought leadership in this...

Nov 2023
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Director

Value

One thing that insulates pCare a bit is that they have a massive market share. They are one of the...

Nov 2023
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Director

Loyalty

I am not quite sure what long-term role pCare will have in our ecosystem because we are looking at...

Nov 2023
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Manager

Operations

pCare offered to come and do training, but I don’t know that we have had someone on campus helping...

Sep 2023
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Manager

Relationship

pCare’s support team is very responsive. pCare works well with us, and they respond quickly when...

Sep 2023
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Manager

Operations, Product

For the patients and families, the entertainment portion of the product works well. We are...

Sep 2023
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Manager

Culture, Relationship

pCare is very responsive to our ideas, and they have a lot of good data that they send us all the...

Sep 2023
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Manager

Relationship, Value

It has been a long time since we have been able to talk to pCare about what else is possible, but I...

Sep 2023
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Manager

Loyalty, Operations

There were a couple of components to why we started using pCare. Education was one reason because we...

Sep 2023
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Manager

Culture, Loyalty

pCare has worked hard to meet our requests within our current contract for things related to...

Sep 2023
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Manager

Loyalty

The main functionality we are looking for in the pCare system is just a fully integrated system...

Sep 2023
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Manager

Culture, Relationship

pCare has had regular check-ins with us, and they have been available to give us opportunities to...

Sep 2023
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VP/Other Executive

Operations

My satisfaction with pCare’s implementation is really good considering every implementation has some...

Sep 2023
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VP/Other Executive

Loyalty, Relationship

pCare’s support is excellent. We meet with pCare regularly. If we have concerns, pCare addresses...

Sep 2023
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VP/Other Executive

Product

pCare is just very user friendly, and we have had no concerns voiced about any ability. I have heard...

Sep 2023
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VP/Other Executive

Product

I want to look at the things that were implemented and how we quantify those more objectively to...

Sep 2023
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CNO

Product

pCare is good. We have expanded the capabilities, so we use the system for patient education. We...

Jul 2023
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CNO

Relationship, Operations

pCare does a really good job with implementations. They are very easy to work with. They are very...

Jul 2023
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Director

Loyalty, Product

pCare has staying power in our organization. There have been conversations about competitors, and...

Jul 2023
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Director

Product

pCare is fine; it works for us. The content is good, and if patients follow the content, they should...

Jul 2023
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Director

Relationship

Our pCare representative was very good early on, but we haven’t seen that person recently.

Jul 2023
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Manager

Operations, Product

There are so many screens for the patient to go through, and because of our patient demographic,...

May 2023
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Manager

Operations, Product

For the patient’s experience, pCare is great in regard to entertainment. It is a good product. But...

May 2023
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Manager

Relationship

We meet recurringly with pCare. The technical person and our account representative will be there,...

May 2023
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Manager

Product

My recommendation for pCare would be if they have a system that they want to have educational...

May 2023
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Director

Product

We have some patients that are challenged, and pCare can be a little difficult for them to use. If a...

May 2023
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Director

Relationship

The turnaround time from pCare is incredible. The fixes to our requests are very quick. The vendor's...

May 2023
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Director

Operations, Product

Our patients are very pleased with the education they receive because they are able to view their...

May 2023
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Director

Operations, Product

The nurses had a problem with the videos in pCare, and the minute the nurses brought their concern...

May 2023
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Director

Operations

When we had upgrades, pCare did well in terms of meeting with the managers and explaining how the...

May 2023
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Director

Relationship

pCare provides us with any new initiatives that they have. If we want something, they try to build...

May 2023
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Director

Relationship

No matter when I call pCare, they pick up, and that is great. I could call them on a weekend, and...

May 2023
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Director

Relationship

pCare gives us suggestions that we don't even think about. I have no suggestions for them because...

May 2023
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Director

Operations

The only education we get from pCare is mother-baby education, and we acquire the videos through...

May 2023
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Director

Loyalty, Product

We went with pCare because of its integration. The best part of the product is how well it...

May 2023
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Director

Relationship

I have only ever had to work with pCare’s support team a couple of times, and things have gone well....

May 2023
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VP/Other Executive

Product

We have had a good experience with pCare's system and are using it for education. There are...

May 2023
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VP/Other Executive

Loyalty

I would have loved for things from pCare's system to go right into my EMR, but that is not the case....

May 2023
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VP/Other Executive

Product

We have old hardware, so the product is not easy to use for patients, nurses, or doctors when they...

May 2023
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VP/Other Executive

Relationship

The vendor’s executives are very receptive not only to me but also to other people in our...

May 2023
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VP/Other Executive

Relationship

When we contact the support team, they are very responsive. They always get back to us. The vendor...

May 2023
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Director

Product, Value

Our elderly, weak patients find that it takes quite a bit of effort to push the buttons on the...

Apr 2023
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Director

Relationship, Operations

From the get-go, we had some major technical issues. The issues were brought to light, and though...

Apr 2023
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Director

Relationship

We stayed connected with someone. One person in particular really worked hard to connect with our...

Apr 2023
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Director

Loyalty

We have an opportunity to advance the system if we choose to. The vendor gives us options and...

Apr 2023
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Director

Relationship

Several times, the vendor's leaders have voluntarily gotten online with us not because we have had...

Apr 2023
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Director

Product

Normally, the nurses don't have any problems, but roughly each month, they have an issue where the...

Apr 2023
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Director

Relationship, Operations

pCare offers a quality product. The vendor backs up the things that they say. It is important that...

Apr 2023
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Analyst/Coordinator

Product

pCare is very easy to use. Of course, with elderly patients, they find anything a little difficult,...

Apr 2023
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Analyst/Coordinator

Relationship

pCare is really on their game. We meet with them regularly. They inform us of anything that has come...

Apr 2023
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VP/Other Executive

Relationship, Relationship

My overall experience with pCare is that the service and the communication is really positive.

Apr 2023
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VP/Other Executive

Relationship, Relationship

One of the vendor's higher-ups is a very knowledgeable person who really tries to bring solutions....

Apr 2023
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VP/Other Executive

Product, Product

I would improve the patient experience in terms of being able to utilize and manage the features in...

Apr 2023
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VP/Other Executive

Product, Product

Being able to give patients education is a really positive feature. We have been able to assign...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We run into hiccups here and there, but those things are not too big of a deal. Sometimes the system...

Apr 2023
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Analyst/Coordinator

Operations, Operations

We are trying to get pCare set up in a unit. We have been waiting for close to a couple of months,...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations, Value, Value

pCare worked closely with us and basically created one channel on our TVs so that we could have a...

Apr 2023
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Analyst/Coordinator

Product, Product

Some of the nurses and clinicians want more things in pCare; for example, they want more options,...

Apr 2023
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Analyst/Coordinator

Operations, Operations

I never really had any training for pCare. I don't really know how much training is given to staff....

Apr 2023
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Manager

Operations, Operations, Product, Product

I know that every pCare system is probably set up differently, but patients see something new every...

Apr 2023
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Manager

Product, Product

Our providers think that pCare works pretty well compared to the last system that we had. We are...

Apr 2023
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Manager

Operations, Operations

We haven't done any training since we rolled the product out. pCare did a really good job of...

Apr 2023
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Manager

Relationship, Relationship

We are constantly reviewing our products' content. When we find a new product or a new direction...

Apr 2023
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Manager

Product, Product

The system works really well. We like the way pCare installed the product, the way the product...

Apr 2023
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Manager

Relationship, Relationship

pCare's customer support people provide us with support during work hours. They don't really offer...

Apr 2023
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Manager

Relationship, Relationship

pCare is there to provide us with information when we need it. Their movie servers have gone down a...

Apr 2023
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Director

Relationship, Operations

I like the vendor's responsiveness and their agility when it comes to getting the product rolled out...

Mar 2023
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Director

Product

We like that the system is not just a TV. pCare is looking at options to leverage to do even more....

Mar 2023
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Director

Loyalty, Relationship

It would be helpful if the vendor were more transparent about their road map. Understanding the...

Mar 2023
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Director

Relationship, Product

I would like to see pCare really take ownership of a proactive review of the system's environment....

Mar 2023
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Analyst/Coordinator

Product

The thing I like most about pCare is that we can customize the questions. Because we can 100%...

Mar 2023
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Analyst/Coordinator

Relationship

As part of the coaching service, our representative takes notes and follows up on action items,...

Mar 2023
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Analyst/Coordinator

Relationship

I work with a few people from pCare, and they are always fantastic. I am sure there are people above...

Mar 2023
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