pCare Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
If there were anything to improve, I would say reports. We do a lot of data mining to show outcomes,...
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Product
We have a very large elderly population, and the solution is just more challenging for them to use....
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Relationship
pCare's customer service is stellar. We can pick up the phone, call them, and ask questions anytime....
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Relationship, Product
Making the incoming call notifications more clear and making them accessible in more languages would...
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Product, Value
Having pCare and our virtual care platform combined allows us to have basically a one-click solution...
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Product
pCare continues to be a work in progress, and the vendor has been really collaborative and great....
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Loyalty, Product
pCare is the main tool we are using now and is our future best practice for doing inpatient video...
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Culture, Loyalty
I would buy pCare again, but we are reviewing other products because I don't know what is out there....
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Relationship
pCare by Uniguest’s support team is very good. They are reliable. Our customer service contact is...
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Product
pCare is not as intuitive as I want. pCare by Uniguest's support team helps, but patients still...
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Product
We utilize pCare in one department, and it works great for that area. We would like to expand our...
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Relationship, Product
The nurses and the clinicians are extremely satisfied with the quality of the reports that our...
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Product
If we are using the web-based pCare where patients can get a link sent to their phone or their...
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Loyalty, Product
We are keeping pCare's solution, and I would buy it again because it provides such real-time data...
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Product
In some of the care areas, we are not able to send a link to the patient’s phone or email, so we...
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Relationship, Operations
Our representative from pCare meets directly with any of our staff and provides training for them on...
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Culture, Value
At times, the vendor tells us they can do something for us, but then we find out later that in order...
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Product, Value
We use the surveys within the platform to gain feedback from our patients to see what their...
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Relationship
We have started doing regular meetings with pCare. Also, we are able to contact people at the vendor...
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Operations
The thing that could make the training better would be having a dedicated training team from the...
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Product
We have struggled with how the product is advertised. We think something is going to work a certain...
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Product
The product is pretty automated. For the nursing team, everything that is put into our EHR platform...
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Relationship
As far as the Uniguest acquisition of pCare goes, initially, I was concerned about what that was...
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Operations
We did have some issues initially with the implementation. But I think we worked those out for the...
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Product
As far as the product's ease of use goes, the product is pretty automated. It just runs and works....
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Relationship, Operations
pCare will actually come in, go from unit to unit, and educate all of the staff in real time on how...
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Loyalty, Product
I don't think we are completely integrated with the electronic health record yet. I don't...
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Product
We don't get any phone calls about our end users not being able to access anything within pCare....
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Relationship
Our representative at pCare is very responsive. We have lots of meetings where they provide lots of...
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Product
We know when our patients' TVs aren't working because our patients aren't happy. That tells us that...
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Loyalty, Product
We are trying to build more things in-house. We offer food in-house, but we want to give our...
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Product
If a facility is looking to seriously invest in the integration of soft-touch options and give...
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Loyalty, Value
Our nurses and providers aren't fully engaged with using the system in a certain area. We have seen...
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Operations
The integration that we did with our EHR was very good. The people who work with the system...
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Culture
The vendor offers a lot of things that we don't deal with yet. We would like to see more of what the...
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Culture, Operations
The vendor always tells us exactly what they will give us, and then that is exactly what we get....
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Relationship
The vendor's people are always very responsive. Their response times are very good. They have been...
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Relationship
We work very closely with the vendor, and our patients are pretty satisfied with the vendor's...
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Operations, Value
Things are going great. We have a regularly occurring meeting. pCare reports on tickets opened,...
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Operations, Product
It is generally just the nursing staff who uses pCare, and they have had no complaints. We have...
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Operations, Product
pCare involves themselves in the nurses’ orientation meetings. And to train the new nurses to tell...
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Operations
When we get a patient and have issues with a patient's TV, pCare is here right away to rectify the...
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Relationship
I have one person I work directly with at pCare, and they are always available. And then an...
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Product
There is a lot of dissatisfaction about how many clicks nurses have to go through in pCare when they...
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Operations
With pCare, we have an ongoing relationship with a person who visits our facility. That person helps...
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Product, Value
pCare's system works well. It does what it is designed to do. The system has a lot to do with end...
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Loyalty, Relationship
The system's business side actually handles a lot of our interactions with the vendor, and I don't...
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Relationship
The vendor's involvement is good because they provide an escalation path where the people understand...
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Product
I have recommended pCare to others. I would tell others that the product is adaptable. We have...
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Relationship
The vendor has a good understanding of where healthcare is going and the patient journey. The vendor...
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Product
The vendor could make the product easier for patients to use by adding in additional languages. We...
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Loyalty
The vendor is in our long-term plans because we have a long-term partnership. They have a strategic...
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Operations
The vendor continuously comes back to train our teams. There has been a lot of turnover in...
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Operations
pCare did a great job training, including with on-site training.
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Product
Our patients love pCare, and they tell us when they fill out the survey. Also, pCare is easy to...
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Relationship
If ever we need support from pCare, our support person is very responsive. Also, the vendor is...
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Value
We have had many times when we have called or needed something tweaked in pCare, and the vendor...
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Product
There are some areas where we use pCare a lot, like with relaxation videos and for postpartum and...
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Product
I have consistently heard from patients that it is hard to push buttons in the system. If we don't...
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Culture, Value
pCare's quote and prices are a lump sum, so the vendor hasn't nickel-and-dimed us for anything. That...
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Relationship
Our main pCare representative has been phenomenal to work with. The vendor has been on-site several...
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Product
In our environment, no news is a good thing, and I haven't heard anything about pCare in a while. We...
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Product, Value
I like that pCare gives nurses and clinicians the option to share information with patients from a...
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Culture, Loyalty
When our contract with pCare was up for renewal, we looked at alternatives that were on the market,...
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Operations, Product
Things weren't great when we crossed into our EMR. I had to write a search engine that our nurses...
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Operations
During our initial training, the vendor came in and trained all of our managers. We asked the vendor...
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Relationship
I recently had a problem, and pCare got back to me within 24 hours. When we have an issue, we can...
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Product
The system is easy to use. When we use it, it opens to a simplified screen that allows us to narrow...
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Relationship, Operations, Product
I would prefer that the system's videos be updated or looked at more frequently. I would like to see...
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Relationship, Value
We are happy with pCare, and we have no complaints. We haven't had any broken promises from pCare,...
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Relationship
I would tell others looking at pCare that the vendor is very quick to respond. Anytime I call them,...
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Loyalty
The technology we use from pCare is on the older side, but that is not pCare’s fault. It is our...
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Product
Whatever we have with pCare is fine because I know that there is more out there that pCare can do...
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Product
We upgraded from our previous system to pCare because our previous system wasn't giving us any...
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Relationship
The vendor's team has been very good to work with. We haven't had a problem getting ahold of pCare's...
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Operations, Product
The system has been very easy to implement and upgrade. It is very easy to use, and it allows us to...
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Product
Our organization doesn't have a lot of smart TVs, so the capabilities that we have through pCare are...
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Relationship
pCare's customer service is excellent, and the vendor differentiates themselves with that. Their...
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Loyalty, Value
Over the last few years, pCare has noticeably made a lot of investments in R&D to enhance their...
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Loyalty
The vendor is behind the curve a little when it comes to innovation and thought leadership in this...
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Value
One thing that insulates pCare a bit is that they have a massive market share. They are one of the...
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Loyalty
I am not quite sure what long-term role pCare will have in our ecosystem because we are looking at...
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Operations
pCare offered to come and do training, but I don’t know that we have had someone on campus helping...
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Relationship
pCare’s support team is very responsive. pCare works well with us, and they respond quickly when...
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Operations, Product
For the patients and families, the entertainment portion of the product works well. We are...
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Culture, Relationship
pCare is very responsive to our ideas, and they have a lot of good data that they send us all the...
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Relationship, Value
It has been a long time since we have been able to talk to pCare about what else is possible, but I...
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Loyalty, Operations
There were a couple of components to why we started using pCare. Education was one reason because we...
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Culture, Loyalty
pCare has worked hard to meet our requests within our current contract for things related to...
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Loyalty
The main functionality we are looking for in the pCare system is just a fully integrated system...
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Culture, Relationship
pCare has had regular check-ins with us, and they have been available to give us opportunities to...
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Operations
My satisfaction with pCare’s implementation is really good considering every implementation has some...
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Loyalty, Relationship
pCare’s support is excellent. We meet with pCare regularly. If we have concerns, pCare addresses...
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Product
pCare is just very user friendly, and we have had no concerns voiced about any ability. I have heard...
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Product
I want to look at the things that were implemented and how we quantify those more objectively to...
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