pCare Commentary
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Adam Cherrington
SRU Manager
KLAS SRU Manager - Adam Cherrington
 
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User Commentary

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Director

Product

We utilize pCare in one department, and it works great for that area. We would like to expand our...

Jun 2024
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Analyst/Coordinator

Relationship, Product

The nurses and the clinicians are extremely satisfied with the quality of the reports that our...

Jun 2024
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Analyst/Coordinator

Product

If we are using the web-based pCare where patients can get a link sent to their phone or their...

Jun 2024
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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

We are keeping pCare's solution, and I would buy it again because it provides such real-time data...

Jun 2024
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Analyst/Coordinator

Product

In some of the care areas, we are not able to send a link to the patient’s phone or email, so we...

Jun 2024
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Analyst/Coordinator

Relationship, Operations

Our representative from pCare meets directly with any of our staff and provides training for them on...

Jun 2024
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Analyst/Coordinator

Culture, Value

At times, the vendor tells us they can do something for us, but then we find out later that in order...

Jun 2024
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Analyst/Coordinator

Product, Value

We use the surveys within the platform to gain feedback from our patients to see what their...

Jun 2024
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Analyst/Coordinator

Relationship

We have started doing regular meetings with pCare. Also, we are able to contact people at the vendor...

Jun 2024
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Analyst/Coordinator

Operations

The thing that could make the training better would be having a dedicated training team from the...

Jun 2024
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Analyst/Coordinator

Product

We have struggled with how the product is advertised. We think something is going to work a certain...

Jun 2024
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Analyst/Coordinator

Product

The product is pretty automated. For the nursing team, everything that is put into our EHR platform...

Jun 2024
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Analyst/Coordinator

Relationship

As far as the Uniguest acquisition of pCare goes, initially, I was concerned about what that was...

Jun 2024
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Analyst/Coordinator

Operations

We did have some issues initially with the implementation. But I think we worked those out for the...

Jun 2024
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Analyst/Coordinator

Product

As far as the product's ease of use goes, the product is pretty automated. It just runs and works....

Jun 2024
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Director

Relationship, Operations

pCare will actually come in, go from unit to unit, and educate all of the staff in real time on how...

Jun 2024
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Director

Loyalty, Product

I don't think we are completely integrated with the electronic health record yet. I don't...

Jun 2024
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Director

Product

We don't get any phone calls about our end users not being able to access anything within pCare....

Jun 2024
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Director

Relationship

Our representative at pCare is very responsive. We have lots of meetings where they provide lots of...

Jun 2024
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Manager

Product

We know when our patients' TVs aren't working because our patients aren't happy. That tells us that...

Jun 2024
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Manager

Loyalty, Product

We are trying to build more things in-house. We offer food in-house, but we want to give our...

Jun 2024
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Manager

Product, Product

If a facility is looking to seriously invest in the integration of soft-touch options and give...

Jun 2024
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Manager

Loyalty, Value

Our nurses and providers aren't fully engaged with using the system in a certain area. We have seen...

Jun 2024
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Manager

Operations

The integration that we did with our EHR was very good. The people who work with the system...

Jun 2024
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Manager

Culture

The vendor offers a lot of things that we don't deal with yet. We would like to see more of what the...

Jun 2024
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Manager

Culture, Operations

The vendor always tells us exactly what they will give us, and then that is exactly what we get....

Jun 2024
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Manager

Relationship

The vendor's people are always very responsive. Their response times are very good. They have been...

Jun 2024
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Manager

Relationship

We work very closely with the vendor, and our patients are pretty satisfied with the vendor's...

Jun 2024
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Director

Operations, Value

Things are going great. We have a regularly occurring meeting. pCare reports on tickets opened,...

May 2024
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Director

Operations, Product

It is generally just the nursing staff who uses pCare, and they have had no complaints. We have...

May 2024
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Director

Operations, Product

pCare involves themselves in the nurses’ orientation meetings. And to train the new nurses to tell...

May 2024
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Director

Operations

When we get a patient and have issues with a patient's TV, pCare is here right away to rectify the...

May 2024
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Director

Relationship

I have one person I work directly with at pCare, and they are always available. And then an...

May 2024
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Analyst/Coordinator

Product

There is a lot of dissatisfaction about how many clicks nurses have to go through in pCare when they...

May 2024
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Analyst/Coordinator

Operations

With pCare, we have an ongoing relationship with a person who visits our facility. That person helps...

May 2024
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Analyst/Coordinator

Product, Value

pCare's system works well. It does what it is designed to do. The system has a lot to do with end...

May 2024
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Analyst/Coordinator

Loyalty, Relationship

The system's business side actually handles a lot of our interactions with the vendor, and I don't...

May 2024
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Director

Relationship

The vendor's involvement is good because they provide an escalation path where the people understand...

May 2024
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Director

Product

I have recommended pCare to others. I would tell others that the product is adaptable. We have...

May 2024
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Director

Relationship

The vendor has a good understanding of where healthcare is going and the patient journey. The vendor...

May 2024
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Director

Product

The vendor could make the product easier for patients to use by adding in additional languages. We...

May 2024
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Director

Loyalty

The vendor is in our long-term plans because we have a long-term partnership. They have a strategic...

May 2024
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Director

Operations

The vendor continuously comes back to train our teams. There has been a lot of turnover in...

May 2024
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CNIO

Operations

pCare did a great job training, including with on-site training.

May 2024
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VP/Other Executive

Product

Our patients love pCare, and they tell us when they fill out the survey. Also, pCare is easy to...

Mar 2024
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VP/Other Executive

Relationship

If ever we need support from pCare, our support person is very responsive. Also, the vendor is...

Mar 2024
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VP/Other Executive

Value

We have had many times when we have called or needed something tweaked in pCare, and the vendor...

Mar 2024
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Director

Product

There are some areas where we use pCare a lot, like with relaxation videos and for postpartum and...

Mar 2024
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Director

Product

I have consistently heard from patients that it is hard to push buttons in the system. If we don't...

Mar 2024
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Director

Culture, Value

pCare's quote and prices are a lump sum, so the vendor hasn't nickel-and-dimed us for anything. That...

Mar 2024
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Director

Relationship

Our main pCare representative has been phenomenal to work with. The vendor has been on-site several...

Mar 2024
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Director

Product

In our environment, no news is a good thing, and I haven't heard anything about pCare in a while. We...

Mar 2024
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Director

Product, Value

I like that pCare gives nurses and clinicians the option to share information with patients from a...

Mar 2024
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Director

Culture, Loyalty

When our contract with pCare was up for renewal, we looked at alternatives that were on the market,...

Mar 2024
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VP/Other Executive

Operations, Product

Things weren't great when we crossed into our EMR. I had to write a search engine that our nurses...

Feb 2024
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VP/Other Executive

Operations

During our initial training, the vendor came in and trained all of our managers. We asked the vendor...

Feb 2024
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VP/Other Executive

Relationship

I recently had a problem, and pCare got back to me within 24 hours. When we have an issue, we can...

Feb 2024
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VP/Other Executive

Product

The system is easy to use. When we use it, it opens to a simplified screen that allows us to narrow...

Feb 2024
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VP/Other Executive

Relationship, Operations, Product

I would prefer that the system's videos be updated or looked at more frequently. I would like to see...

Feb 2024
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Analyst/Coordinator

Relationship, Value

We are happy with pCare, and we have no complaints. We haven't had any broken promises from pCare,...

Jan 2024
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Analyst/Coordinator

Relationship

I would tell others looking at pCare that the vendor is very quick to respond. Anytime I call them,...

Jan 2024
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Analyst/Coordinator

Loyalty

The technology we use from pCare is on the older side, but that is not pCare’s fault. It is our...

Jan 2024
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Analyst/Coordinator

Product

Whatever we have with pCare is fine because I know that there is more out there that pCare can do...

Jan 2024
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CTO

Product

We upgraded from our previous system to pCare because our previous system wasn't giving us any...

Dec 2023
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CTO

Relationship

The vendor's team has been very good to work with. We haven't had a problem getting ahold of pCare's...

Dec 2023
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CTO

Operations, Product

The system has been very easy to implement and upgrade. It is very easy to use, and it allows us to...

Dec 2023
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Director

Product

Our organization doesn't have a lot of smart TVs, so the capabilities that we have through pCare are...

Nov 2023
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Director

Relationship

pCare's customer service is excellent, and the vendor differentiates themselves with that. Their...

Nov 2023
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Director

Loyalty, Value

Over the last few years, pCare has noticeably made a lot of investments in R&D to enhance their...

Nov 2023
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Director

Loyalty

The vendor is behind the curve a little when it comes to innovation and thought leadership in this...

Nov 2023
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Director

Value

One thing that insulates pCare a bit is that they have a massive market share. They are one of the...

Nov 2023
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Director

Loyalty

I am not quite sure what long-term role pCare will have in our ecosystem because we are looking at...

Nov 2023
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Manager

Operations

pCare offered to come and do training, but I don’t know that we have had someone on campus helping...

Sep 2023
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(0)
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Manager

Relationship

pCare’s support team is very responsive. pCare works well with us, and they respond quickly when...

Sep 2023
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(0)
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Manager

Operations, Product

For the patients and families, the entertainment portion of the product works well. We are...

Sep 2023
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(0)
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Manager

Culture, Relationship

pCare is very responsive to our ideas, and they have a lot of good data that they send us all the...

Sep 2023
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Manager

Relationship, Value

It has been a long time since we have been able to talk to pCare about what else is possible, but I...

Sep 2023
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Manager

Loyalty, Operations

There were a couple of components to why we started using pCare. Education was one reason because we...

Sep 2023
||
(0)
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Manager

Culture, Loyalty

pCare has worked hard to meet our requests within our current contract for things related to...

Sep 2023
||
(0)
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Manager

Loyalty

The main functionality we are looking for in the pCare system is just a fully integrated system...

Sep 2023
||
(0)
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Manager

Culture, Relationship

pCare has had regular check-ins with us, and they have been available to give us opportunities to...

Sep 2023
||
(0)
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VP/Other Executive

Operations

My satisfaction with pCare’s implementation is really good considering every implementation has some...

Sep 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

pCare’s support is excellent. We meet with pCare regularly. If we have concerns, pCare addresses...

Sep 2023
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VP/Other Executive

Product

pCare is just very user friendly, and we have had no concerns voiced about any ability. I have heard...

Sep 2023
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VP/Other Executive

Product

I want to look at the things that were implemented and how we quantify those more objectively to...

Sep 2023
||
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CNO

Product

pCare is good. We have expanded the capabilities, so we use the system for patient education. We...

Jul 2023
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CNO

Relationship, Operations

pCare does a really good job with implementations. They are very easy to work with. They are very...

Jul 2023
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Director

Loyalty, Product

pCare has staying power in our organization. There have been conversations about competitors, and...

Jul 2023
||
(0)
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Director

Product

pCare is fine; it works for us. The content is good, and if patients follow the content, they should...

Jul 2023
||
(0)
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Director

Relationship

Our pCare representative was very good early on, but we haven’t seen that person recently.

Jul 2023
||
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