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pCare Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Commentary Summary

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User Commentary

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CMIO

Loyalty, Value

I would absolutely buy pCare again. The vendor has a new version called pCare Plus, and that is why...

Dec 2025
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CMIO

Relationship, Value

There is no preventive maintenance on the physical hardware. We always have to call the vendor;...

Dec 2025
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CMIO

Product, Value

We implemented a night mode that dims lights and lowers tones after 9 p.m., and patients say it has...

Dec 2025
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CMIO

Loyalty, Product

We are trying to determine whether we will continue with pCare or switch to another product. We have...

Dec 2025
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Director

Relationship

pCare is responsive and comes on-site quite often. They talk through what some of our focuses are...

Dec 2025
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Director

Loyalty, Product

I don't really have much measurement per se from pCare's solution. We get some reports, but I think...

Dec 2025
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Director

Product

We know pCare is capable of integrating with Epic. We haven't pulled the trigger on that yet,...

Dec 2025
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(0)
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Director

Operations

pCare's training has always been very strong, and their support is really, really responsive.

Nov 2025
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(0)
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Director

Product

We still sometimes have issues with the system's audio. When those issues happen, we have to call IT...

Nov 2025
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(0)
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Director

Loyalty

Some of the big reasons we are considering leaving pCare's system are utilization and the...

Nov 2025
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Analyst/Coordinator

Culture, Operations

In the beginning, we struggled with timelines. We recently had an experience when the vendor...

Nov 2025
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Director

Operations

We haven't had any new features or services added to our existing pCare contract. The last thing we...

Nov 2025
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(0)
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Director

Operations

With pCare, our ongoing training is supported by an on-site technician. That person serves as a...

Nov 2025
||
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Director

Product

pCare integrates with our EHR system. That integration allows patients to view their assigned...

Nov 2025
||
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Director

Product

pCare does what it is supposed to do. When we need to push notifications and communications out, we...

Nov 2025
||
(0)
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Director

Relationship

The vendor's communication is always great. We can always reach our lead contact. We have had a...

Nov 2025
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(0)
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Director

Loyalty

When we talk about expanding and adding additional resources, it really comes down to staying ahead...

Nov 2025
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(0)
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Director

Culture, Relationship

If we need something from the product, pCare is very willing to build upon what they have. Because...

Nov 2025
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(0)
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Director

Relationship, Operations

When we implemented pCare's solution at our new facility, pCare was there regularly to support our...

Nov 2025
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(0)
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Director

Loyalty

Because we had all of the technology in place, it was easy to integrate pCare's solution. On our...

Nov 2025
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Director

Relationship

We have a few sites where our technology is not up to date, and pCare has done a fantastic job at...

Nov 2025
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(0)
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Director

Relationship

pCare is very responsive. If something is not urgent, I send an email. If it is urgent, I call. I...

Nov 2025
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(0)
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Director

Relationship

When I call pCare, it is hard for me to know what level I'm speaking with, but there have been times...

Nov 2025
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(0)
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Manager

Relationship

Our regularly scheduled meetings are very intentional and really helpful. pCare’s guidance on how we...

Oct 2025
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Manager

Product

We haven't maximized the use of this product. We probably could be doing a lot more with it. I just...

Oct 2025
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(0)
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VP/Other Executive

Relationship

I am very comfortable with pCare's service and team.

Oct 2025
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(0)
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CNIO

Loyalty, Relationship

We love pCare's system. I would be sad if we had to get rid of it. I would 100% buy it again. The...

Oct 2025
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(0)
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Director

Loyalty, Value

I'm not too sure what our long-term plan is, but I would like to keep pCare's system because it has...

Sep 2025
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(0)
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Director

Relationship, Operations

Every time we implement something new or a new service, the vendor is very involved in providing...

Sep 2025
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(0)
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Director

Relationship, Product, Value

Sometimes we have issues with patients' TVs. I get no complaints, but the vendor calls me. They find...

Sep 2025
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Director

Relationship

We have regular meetings where we can tell pCare a lot of our input on features that we would like...

Sep 2025
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(0)
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Analyst/Coordinator

Relationship

pCare is one of the best vendors that I have had the privilege to work with. Their team is...

Sep 2025
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(0)
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VP/Other Executive

Relationship

pCare is a good product that meets the facility's needs. The vendor provides excellent customer service....

Aug 2025
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(0)
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VP/Other Executive

Relationship

I have been very pleased with our account executive from pCare by Uniguest. They keep up with us,...

Jul 2025
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VP/Other Executive

Operations, Product

Patients have a hard time clicking in and out of the pCare surveys, and that can be hard. It can be...

Jul 2025
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VP/Other Executive

Loyalty, Operations, Value

It is difficult to get education for pCare. Every additional education module costs more money....

Jul 2025
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(0)
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Manager

Relationship

When there is an issue with pCare's system, our providers will call the support team, and the pCare...

Jul 2025
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(0)
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Manager

Loyalty, Relationship, Product

pCare does a really good job when it comes to their overall infotainment system. I work most closely...

Jul 2025
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(0)
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Manager

Relationship

What is great about pCare is all the customization that they are able to do, but that is also a...

Jul 2025
||
(0)
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VP/Other Executive

Relationship

We have great service from the vendor. I have seen the vendor make adjustments to meet our needs...

Jul 2025
||
(0)
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VP/Other Executive

Value

pCare provides us with the data we are looking for. I don't think there have been too many issues...

Jul 2025
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(0)
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Analyst/Coordinator

Product

pCare is multifaceted, so sometimes we deal with patients who are not able to discern what they are...

Jul 2025
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(0)
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Analyst/Coordinator

Relationship

Generally, pCare is performing pretty well. We have a lot of TVs that provide pCare to patients, and...

Jul 2025
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(0)
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VP/Other Executive

Value

pCare charges for everything. They are notorious for nickel-and-diming us.

Jun 2025
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(0)
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VP/Other Executive

Relationship, Product

There are a few things that we would like in pCare. For example, there is an iPad that people can...

Jun 2025
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VP/Other Executive

Product, Value

pCare impacts and improves the patient experience for our organization. It is user-friendly, and a...

Jun 2025
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(0)
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VP/Other Executive

Loyalty, Product

The only thing I am a little unsure about with pCare is that we have started some virtual nursing...

May 2025
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(0)
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VP/Other Executive

Relationship

The vendor offers a variety of different products, and those products have the right amount of...

May 2025
||
(0)
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VP/Other Executive

Loyalty, Relationship

We went with pCare for a new hospital, and the vendor was absolutely fantastic and very responsive....

May 2025
||
(0)
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Director

Relationship

We don't get notified of any potential problems in pCare by the vendor before those problems arise....

May 2025
||
(0)
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Director

Loyalty

Our pCare system doesn't communicate directly with our EHR, and that is probably because of our IT...

May 2025
||
(0)
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Director

Relationship

We have a representative from the vendor who attends our meetings. That is important in terms of...

May 2025
||
(0)
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Director

Loyalty, Operations, Product

I used pCare at the last hospital that I worked at, so when I came on at my current hospital, I knew...

May 2025
||
(0)
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Director

Product

pCare is easy for patients and staff members to use. Nurses can send patient education materials so...

May 2025
||
(0)
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Analyst/Coordinator

Product

With our particular environment, just like with a lot of different technology, the ease of use is...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Product

With the things that we have been able to integrate with pCare's system, the vendor has done pretty...

Apr 2025
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(0)
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Analyst/Coordinator

Loyalty

We actually can't use the pCare services to the fullest. Our leadership feels like we can cut some...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations, Product

We are pretty much in a routine upgrade with updating pCare's system, so it is not really like we...

Apr 2025
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(0)
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Nurse

Culture, Value

We recently wanted to develop a new specialty workflow in pCare's software, and we told the vendor...

Apr 2025
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(0)
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Nurse

Product

pCare's system is totally driven by the pillow speaker. Other than a BYOD interface, that is the...

Apr 2025
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(0)
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Nurse

Product

We basically bought the full package from pCare, and most of pCare's package is a little duplicative...

Apr 2025
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(0)
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Nurse

Culture, Relationship

Things were rough with pCare at the beginning, but they have been getting better. They were quick to...

Apr 2025
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(0)
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Nurse

Operations

pCare did show up on-site for training. We essentially had to change the training that they gave...

Apr 2025
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(0)
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Nurse

Loyalty

We chose pCare because pCare offered us things such as the digital whiteboard and the digital door...

Apr 2025
||
(0)
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CNIO

Loyalty, Product

I don't know that pCare has all the features that some other solutions have that I really want. Some...

Apr 2025
||
(0)
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CNIO

Product

The product is actually decent, but there are also some opportunities for it. Improvements I would...

Apr 2025
||
(0)
 Thank you  Helpful

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CNIO

Culture, Operations

I felt like we were almost using a beta version of the solution when we went live with the product....

Apr 2025
||
(0)
 Thank you  Helpful

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CNIO

Product

I appreciate how the product captures documentation. We created workflows so that all of the patient...

Apr 2025
||
(0)
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CNIO

Culture, Value

I feel like the vendor is charging more than what is fair when it comes to co-development. We will...

Apr 2025
||
(0)
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CNIO

Relationship

The vendor does a good job of getting back to us, and they do that pretty quickly. Also, when it...

Apr 2025
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(0)
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Manager

Operations, Product

The ease of use for the solution is pretty good. pCare's training is really good. The system works...

Apr 2025
||
(0)
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 or  to see details.

Manager

Relationship

There was an issue in the system where something wasn't right with the interface. pCare didn't tell...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare’s support is very good. Any issue I have in the system is resolved quickly.

Apr 2025
||
(0)
 Thank you  Helpful

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Manager

Relationship, Product

In my department, my interaction with the system is that some questions come to the screen, and the...

Apr 2025
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(0)
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Manager

Value

Even though I don't know what we pay for the system, I get a big service from pCare. The solution...

Apr 2025
||
(0)
 Thank you  Helpful

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CTO

Relationship, Operations

pCare has been a very good partner to work with. We had to scale back operations, and that was a...

Apr 2025
||
(0)
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CTO

Loyalty, Product

We use a very basic level of the pCare system, but I know pCare offers much more integration, and we...

Apr 2025
||
(0)
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Director

Relationship

We just looked at some of the newly updated videos, and the process to switch out the old videos for...

Apr 2025
||
(0)
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Director

Relationship

The vendor has met with us and offered many different things technology wise, but mostly because of...

Apr 2025
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

Our usage of the product is all across the board. It is really low, and then really high, and then...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

Our previous system had so many more features than pCare does for managing issues effectively. We...

Apr 2025
||
(0)
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Analyst/Coordinator

Relationship

We haven't been involved in projects with pCare lately, but their support is above average in terms...

Apr 2025
||
(0)
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Analyst/Coordinator

Loyalty, Value

If the pCare contract were to end, we would probably not renew as long as we had a suitable...

Apr 2025
||
(0)
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Analyst/Coordinator

Culture

I am a little disappointed with one pCare feature. When we stood up the feature initially, we were...

Apr 2025
||
(0)
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Analyst/Coordinator

Operations

The pCare folks that we worked with did a pretty good job of managing our account. However, it was...

Apr 2025
||
(0)
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Analyst/Coordinator

Product

Overall, pCare has become more stable. It was initially a little immature. The interfaces and other...

Apr 2025
||
(0)
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Director

Product, Value

We haven't had any frustrations with pCare. It has been great and has always been smooth for us. We...

Apr 2025
||
(0)
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Director

Culture, Value

If we ask for something, the vendor gives us a quote. There is never any extra charging or anything...

Apr 2025
||
(0)
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VP/Other Executive

Product

pCare is used through the pillow controls in the beds. I don't think those are so easy to navigate...

Jan 2025
||
(0)
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VP/Other Executive

Relationship, Operations

The vendor meets regularly with us to discuss the software and to keep things ongoing. The vendor...

Jan 2025
||
(0)
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