pCare Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Relationship, Operations
pCare has done a good job of supporting what they do. pCare also has an analyst who helps train the...
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Loyalty, Relationship
I think pCare should continue down the path they are on with their strategic vision of increasing...
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Value
As a whole, pCare does a good job. It is good value for the money. The vendor has been instrumental...
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Relationship, Product
Our integration team works with the vendor to do billing. We pull all the information for billing...
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Product
pCare has tons of functionalities. We don’t use them all, but the solution definitely meets our...
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Culture
Our contract ended with the vendor, so we are doing a month-to-month model right now because we had...
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Relationship, Operations
We have an employee who is our main connection with the vendor. This employee has a very good...
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Relationship, Value
I appreciate the vendor's personalized service. They are very good about keeping in touch, and if I...
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Loyalty
I recognize that paying more typically yields more with pCare, so if our organization were willing...
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Relationship
We have received great service from pCare. Their customer service team was the primary factor in our...
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Relationship
pCare is a great product, and the vendor is also great. They are very innovative and always willing...
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Product
There is a little opportunity around availability for scheduling on-site services and partnering in...
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Loyalty, Relationship
pCare was extremely responsive, and responsiveness from a vendor partner is probably the number-one...
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Product
I'm hard-pressed to find anything that I would improve for pCare’s overall product quality. Right...
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Relationship
pCare is very responsive. They are quick to find or recommend solutions. When we have requests, they...
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Loyalty, Product, Value
The platform adds value to the experience in a multifaceted sense. It not only allows our patients...
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Product
I have thought this for a while, and it is not so much on pCare’s end, but the integration with the...
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Operations, Product
Specifically, we look at what education things are being accessed. pCare sends a weekly report to us...
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Relationship
pCare has great service managers and on-site staff members. Our clinical team and patients have...
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Relationship, Product
pCare is getting better at getting us data through Power BI and that sort of thing. We have gotten...
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Relationship
Every once in a while, there is a bit of a disconnect with the ticketing and metrics around...
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Operations
We get to deploy really good products and services, and we continue to update pCare. I think the...
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Loyalty, Product
We are on the cloud and do regularly scheduled updates with pCare. We have some infrastructure work...
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Loyalty, Product
We use pCare's system primarily for educational content, relaxation, and entertainment. There is...
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Product
From a patient experience perspective, navigating the menus in pCare is fine, but there is room for...
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Relationship
pCare's response time in solving problems and their involvement with my colleagues and me are...
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Loyalty, Product
Overall, pCare does a good job. One thing we hear is that some of the video content is not specific...
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Relationship
Sometimes pCare’s response time with their after-hours support is limited. Their call center only...
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Loyalty, Value
I would absolutely buy pCare again. The vendor has a new version called pCare Plus, and that is why...
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Relationship, Value
There is no preventive maintenance on the physical hardware. We always have to call the vendor;...
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Product, Value
We implemented a night mode that dims lights and lowers tones after 9 p.m., and patients say it has...
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Loyalty, Product
We are trying to determine whether we will continue with pCare or switch to another product. We have...
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Relationship
pCare is responsive and comes on-site quite often. They talk through what some of our focuses are...
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Loyalty, Product
I don't really have much measurement per se from pCare's solution. We get some reports, but I think...
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Product
We know pCare is capable of integrating with Epic. We haven't pulled the trigger on that yet,...
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Operations
pCare's training has always been very strong, and their support is really, really responsive.
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Product
We still sometimes have issues with the system's audio. When those issues happen, we have to call IT...
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Loyalty
Some of the big reasons we are considering leaving pCare's system are utilization and the...
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Culture, Operations
In the beginning, we struggled with timelines. We recently had an experience when the vendor...
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Operations
We haven't had any new features or services added to our existing pCare contract. The last thing we...
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Operations
With pCare, our ongoing training is supported by an on-site technician. That person serves as a...
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Product
pCare integrates with our EHR system. That integration allows patients to view their assigned...
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Product
pCare does what it is supposed to do. When we need to push notifications and communications out, we...
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Relationship
The vendor's communication is always great. We can always reach our lead contact. We have had a...
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Loyalty
When we talk about expanding and adding additional resources, it really comes down to staying ahead...
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Culture, Relationship
If we need something from the product, pCare is very willing to build upon what they have. Because...
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Relationship, Operations
When we implemented pCare's solution at our new facility, pCare was there regularly to support our...
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Loyalty
Because we had all of the technology in place, it was easy to integrate pCare's solution. On our...
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Relationship
We have a few sites where our technology is not up to date, and pCare has done a fantastic job at...
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Relationship
pCare is very responsive. If something is not urgent, I send an email. If it is urgent, I call. I...
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Relationship
When I call pCare, it is hard for me to know what level I'm speaking with, but there have been times...
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Relationship
Our regularly scheduled meetings are very intentional and really helpful. pCare’s guidance on how we...
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Product
We haven't maximized the use of this product. We probably could be doing a lot more with it. I just...
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Relationship
I am very comfortable with pCare's service and team.
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Loyalty, Relationship
We love pCare's system. I would be sad if we had to get rid of it. I would 100% buy it again. The...
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Loyalty, Value
I'm not too sure what our long-term plan is, but I would like to keep pCare's system because it has...
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Relationship, Operations
Every time we implement something new or a new service, the vendor is very involved in providing...
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Relationship, Product, Value
Sometimes we have issues with patients' TVs. I get no complaints, but the vendor calls me. They find...
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Relationship
We have regular meetings where we can tell pCare a lot of our input on features that we would like...
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Relationship
pCare is one of the best vendors that I have had the privilege to work with. Their team is...
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Relationship
pCare is a good product that meets the facility's needs. The vendor provides excellent customer service....
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Relationship
I have been very pleased with our account executive from pCare by Uniguest. They keep up with us,...
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Operations, Product
Patients have a hard time clicking in and out of the pCare surveys, and that can be hard. It can be...
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Loyalty, Operations, Value
It is difficult to get education for pCare. Every additional education module costs more money....
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Relationship
When there is an issue with pCare's system, our providers will call the support team, and the pCare...
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Loyalty, Relationship, Product
pCare does a really good job when it comes to their overall infotainment system. I work most closely...
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Relationship
What is great about pCare is all the customization that they are able to do, but that is also a...
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Relationship
We have great service from the vendor. I have seen the vendor make adjustments to meet our needs...
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Value
pCare provides us with the data we are looking for. I don't think there have been too many issues...
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Product
pCare is multifaceted, so sometimes we deal with patients who are not able to discern what they are...
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Relationship
Generally, pCare is performing pretty well. We have a lot of TVs that provide pCare to patients, and...
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Value
pCare charges for everything. They are notorious for nickel-and-diming us.
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Relationship, Product
There are a few things that we would like in pCare. For example, there is an iPad that people can...
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Product, Value
pCare impacts and improves the patient experience for our organization. It is user-friendly, and a...
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Loyalty, Product
The only thing I am a little unsure about with pCare is that we have started some virtual nursing...
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Relationship
The vendor offers a variety of different products, and those products have the right amount of...
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Loyalty, Relationship
We went with pCare for a new hospital, and the vendor was absolutely fantastic and very responsive....
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Relationship
We don't get notified of any potential problems in pCare by the vendor before those problems arise....
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Loyalty
Our pCare system doesn't communicate directly with our EHR, and that is probably because of our IT...
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Relationship
We have a representative from the vendor who attends our meetings. That is important in terms of...
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Loyalty, Operations, Product
I used pCare at the last hospital that I worked at, so when I came on at my current hospital, I knew...
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Product
pCare is easy for patients and staff members to use. Nurses can send patient education materials so...
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Product
With our particular environment, just like with a lot of different technology, the ease of use is...
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Loyalty, Product
With the things that we have been able to integrate with pCare's system, the vendor has done pretty...
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Loyalty
We actually can't use the pCare services to the fullest. Our leadership feels like we can cut some...
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Operations, Product
We are pretty much in a routine upgrade with updating pCare's system, so it is not really like we...
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Commentary Summary
Comment Type Breakout