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Interactive Patient Engagement Solutions Commentary
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Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
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Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
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Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
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User Commentary

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Director

Loyalty, Product

Prior to using SONIFI Health's product, we had another TV system here. It is a big headache when we...

Jul 2024
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Director

Product

SONIFI Health might have some products that we aren't currently using, so maybe there is some...

Jul 2024
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Director

Culture, Value

The service fees are shockingly expensive for Interactive Patient Engagement Solutions. If there is...

Jul 2024
||
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Director

Relationship

SONIFI Health is pretty good at improving their product, but I don't know that SONIFI Health solves...

Jul 2024
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Director

Product, Value

If we tell a patient to watch a video because it is helpful in managing the patient's disease, there...

Jul 2024
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Director

Culture, Loyalty

SONIFI Health does their best to keep promises. One of the reasons I went to SONIFI Health to begin...

Jul 2024
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Director

Culture, Operations

For an installation at one of our locations, SONIFI Health gave me a quote for everything, but they...

Jul 2024
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Director

Operations, Product

We have a wide range of patients, and that is one thing I have actually complained about with SONIFI...

Jul 2024
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Manager

Loyalty, Product

Ease of use is definitely there, but our usage of Interactive Patient Engagement Solutions is poor...

Jun 2024
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Manager

Operations, Value

There really hasn't been any training from SONIFI Health, but we haven't requested it. If SONIFI...

Jun 2024
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Manager

Culture, Relationship

We had a problem recently that we had to have SONIFI Health look at multiple times before they could...

Jun 2024
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Manager

Loyalty, Operations, Product

I would like to see Interactive Patient Engagement Solutions utilized to its utmost capability. I...

Jun 2024
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Director

Relationship, Product

SONIFI Health is great. Their interface is very easy for the patient to navigate. Everything about...

Jun 2024
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Director

Product

We use Interactive Patient Engagement Solutions for signage throughout the organization and...

Jun 2024
||
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Manager

Operations

Interactive Patient Engagement Solutions offers our patients another way to be educated with video...

May 2024
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Manager

Product

This is not SONIFI Health’s fault, and I don’t think there is something that they can do, but our...

May 2024
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Manager

Culture, Relationship

SONIFI HEALTH is really good about letting us know what is new or coming down the pipe, and they are...

May 2024
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Manager

Relationship

We are still working out reports and outcomes with SONIFI Health. That is a learning process for...

Mar 2024
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Manager

Product

SONIFI Health's solution is our closed-system TV. It works, and it is good. Our patients can easily...

Mar 2024
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CEO/President

Culture

With the way our agreement is set up with SONIFI Health, everything is included, so we haven’t...

Feb 2024
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CEO/President

Operations

I see an opportunity for SONIFI Health to help us with the implementation, the rollout, and getting...

Feb 2024
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(0)
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CEO/President

Product

Interactive Patient Engagement Solutions still isn’t meeting all of our expectations with what we...

Feb 2024
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CEO/President

Product

Interactive Patient Engagement Solutions is a solid product, and it is pretty self-explanatory.

Feb 2024
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Director

Loyalty, Operations

SONIFI Health always has training available. The vendor does a good job of explaining the system's...

Feb 2024
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Director

Operations

It would be very helpful if SONIFI Health's people were to come on-site.

Feb 2024
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(0)
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Director

Relationship

Things are going well with SONIFI Health. We have a really good partnership with them. SONIFI Health...

Feb 2024
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Director

Loyalty

SONIFI Health’s product is top of the line. SONIFI Health has more advanced technologies that we...

Feb 2024
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CNIO

Loyalty

When we transitioned to Interactive Patient Engagement Solutions, we went to a vendor partner that...

Feb 2024
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(0)
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CNIO

Product

We have some health systems that tour our patient rooms and other areas where we have entertainment...

Feb 2024
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CNIO

Relationship

SONIFI Health was great during COVID-19. We pushed a lot of general messages through the system for...

Feb 2024
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CNIO

Culture, Relationship

SONIFI Health should continue to expand their partners in the space for interoperability. Every time...

Feb 2024
||
(0)
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CNIO

Relationship, Operations

SONIFI Health has been wonderful to work with. They have been willing to come on-site and...

Feb 2024
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(0)
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CNIO

Operations

The vendor’s training is basic, but the vendor's engine is behind other things. Not all training...

Feb 2024
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CNIO

Loyalty, Product

In clinical areas, providers don't use the system. We are going to add something as a pane within...

Feb 2024
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CNIO

Relationship

The vendor’s executive involvement is what we liked about them. Their support team has been very...

Feb 2024
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(0)
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CNIO

Product

The product supports patient satisfaction, but the jury is out a bit on quality. Ease of use for...

Feb 2024
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(0)
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Manager

Product

The system works great, and it is updatable. Our specialists put on new stuff all the time. They...

Jan 2024
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(0)
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Manager

Operations

When we had problems during the installation, SONIFI Health was spot on with the people that they...

Jan 2024
||
(0)
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Manager

Relationship

The vendor’s customer service is off the charts. I have a really good working relationship with them...

Jan 2024
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(0)
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Manager

Operations, Product

Our older patients struggle to find education in the product, and our nurses have to help them. That...

Dec 2023
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Manager

Culture

We have a master agreement with the vendor, and we pay a routine fee. We don't get charged anything...

Dec 2023
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Manager

Relationship, Operations

SONIFI Health is good at setting up meetings and talking us through how long the system will be...

Dec 2023
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Manager

Relationship

When we call the vendor's support people, they usually know exactly what to do. Calling them is...

Dec 2023
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Manager

Product

The product is very easy for me to understand. It allows us to order movies and do things like that....

Dec 2023
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(0)
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Director

Operations

During our implementation, SONIFI Health had a plan and held our hand the whole way. They gave us...

Nov 2023
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(0)
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Director

Relationship

We are on the phone with one of our vendors frequently. We aren't doing that with SONIFI Health....

Nov 2023
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(0)
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Analyst/Coordinator

Culture

With SONIFI Health, we found that when we wanted to increase our number of available videos, they...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

The people that I directly work with from SONIFI Health are amazing to work with, so I can't...

Nov 2023
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(0)
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Analyst/Coordinator

Product

SONIFI Health’s integration with our EHR is not fantastic. We would like to see a better integration...

Nov 2023
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(0)
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Director

Product, Value

We have Interactive Patient Engagement Solutions in almost all of our inpatient rooms, and we are...

Nov 2023
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(0)
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Director

Loyalty

We purchased the system because we didn't have a consistent platform across our health system. Some...

Nov 2023
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(0)
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Manager

Relationship

Our IT people worked with SONIFI Health on some things, and our people expressed frustration with...

Nov 2023
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(0)
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Manager

Loyalty

We are looking to expand our video library. Right now, we have a certain number of diagnoses that we...

Nov 2023
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(0)
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Manager

Relationship

SONIFI Health is really good. They hold a recurring meeting with us, and they are always on time....

Nov 2023
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(0)
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Manager

Operations

When we started on the system, the vendor's whole team came to help us. We were satisfied with that....

Nov 2023
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(0)
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Manager

Product

Once the system is up and running, it is pretty good. However, we have had problems with it because...

Nov 2023
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(0)
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Director

Relationship, Product

SONIFI Health promotes that they can interface with our dietary system, but we still can't make the...

Oct 2023
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(0)
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Director

Relationship

I have seen nothing new from SONIFI Health in all the time we have been with them, and I have to go...

Oct 2023
||
(0)
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Director

Loyalty, Operations

SONIFI Health has an update that is supposed to be happening that will supposedly make the product...

Oct 2023
||
(0)
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Director

Product

The nurses don't have time to interact with the system, and that is part of the problem with...

Oct 2023
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(0)
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Director

Loyalty

We will probably wean off some of the services with SONIFI Health when we implement some things with...

Oct 2023
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(0)
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Director

Culture, Value

I wouldn't have bought Interactive Patient Engagement Solutions to begin with, but our management...

Oct 2023
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(0)
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Director

Loyalty, Relationship

We probably won't partner with SONIFI Health or any institution that would increase any type of...

Oct 2023
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(0)
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Director

Loyalty, Relationship, Product

SONIFI Health has amazing technology. Overall, they are trying to stay ahead with technology, and...

Oct 2023
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(0)
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Director

Relationship

SONIFI Health provides us with an executive who meets with us regularly, and they adapt our...

Oct 2023
||
(0)
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Director

Operations

Our staff members don't work with the system on the staff side. The interactions they have had with...

Oct 2023
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(0)
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Director

Culture

SONIFI Health is like almost all vendors where their sales oversell just a bit. There have been...

Oct 2023
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(0)
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Director

Culture

SONIFI Health has some extra features that aren't necessarily standard. Not all hospitals are using...

Oct 2023
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(0)
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Director

Operations

The initial training we received from SONIFI Health was excellent. There hasn't been much ongoing...

Oct 2023
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(0)
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Director

Loyalty, Product

As technology in general improves, we are also looking for ways that we can improve. We primarily...

Oct 2023
||
(0)
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Director

Relationship

SONIFI Health has had some turnover, and that has occasionally caused issues. However, for the most...

Oct 2023
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(0)
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Director

Relationship

SONIFI Health has been at a disadvantage with us. They have wanted to pursue very specific outcomes...

Oct 2023
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(0)
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Nurse

Loyalty, Value

With the product, patients have to control things through a pillow speaker. That is very hard for...

Oct 2023
||
(0)
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Nurse

Relationship

SONIFI Health's research is good. They have been able to put some customer reports together for us,...

Oct 2023
||
(0)
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Director

Relationship

The SONIFI Health team has been very responsive to our questions and inquiries, and that is probably...

Oct 2023
||
(0)
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Director

Loyalty, Product

We are so far behind in our version of the solution that I think we will get a lot more of what we...

Oct 2023
||
(0)
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Manager

Relationship

The tech support people were once accurate and responsive. As systems became more complex, the time...

Oct 2023
||
(0)
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Director

Relationship

SONIFI Health doesn’t keep all promises, and that is why I would not return to them if it were up to...

Oct 2023
||
(0)
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Director

Operations, Product

There is difficulty in working with SONIFI Health. We brought on a new patient education platform,...

Oct 2023
||
(0)
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Director

Operations

SONIFI Health wasn’t bad with training. They were pretty good with that. They were very engaged...

Oct 2023
||
(0)
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Director

Culture, Loyalty

We are doing RFPs for one of our facilities, and SONIFI Health is one of the contenders for that....

Oct 2023
||
(0)
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Director

Culture, Product, Value

If I were to recommend the product to someone looking into the product, I would say that the SONIFI...

Oct 2023
||
(0)
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Manager

Relationship, Operations

We had issues where some equipment went down. SONIFI Health couldn't get us replacement equipment...

Aug 2023
||
(0)
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Manager

Operations

The product is too cumbersome for our provider staff. There are too many steps to get where we are...

Aug 2023
||
(0)
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Manager

Relationship

The frustrating thing with SONIFI Health is that they have sent some of their workforce to work...

Aug 2023
||
(0)
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Manager

Relationship, Product

The product works well with dietary services but not with interpretation services. Otherwise, the...

Aug 2023
||
(0)
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