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KLAS Research Director - Adam Cherrington
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Manager

We have a really good relationship with SONIFI Health. We do frequent updates with an executive who...

Mar 2021
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Manager

We really dug into understanding what we were paying for with SONIFI Health's product, and we are...

Mar 2021
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Manager

We are pretty happy with the vendor. They are very engaged, and the product is really good. I don’t...

Mar 2021
(0)
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Manager

Ease of use is an issue. The biggest challenge is that the meal ordering and the input device...

Feb 2021
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Manager

The education of patients is something the system does very well. The videos are a much better...

Feb 2021
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Manager

SONIFI Health’s technical team is awesome. The team members have been so responsive to our needs and...

Feb 2021
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Manager

When we went live with SONIFI Health's product, the vendor initially did a lot of training for our...

Feb 2021
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Manager

The quality of Interactive Patient Engagement Solutions is okay. When the patient is using the...

Feb 2021
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Manager

SONIFI Health is always reaching out to ask how they can meet our needs better. They are great about...

Feb 2021
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Manager

I like that Interactive Patient Engagement Solutions gives patients access to their care teams right...

Jan 2021
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Manager

SONIFI Health's education has been big for my nursing team. It is very helpful. We can automatically...

Jan 2021
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Manager

The one thing that we are not able to do with Interactive Patient Engagement Solutions is order...

Jan 2021
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Manager

I haven’t heard of any plans to move away from SONIFI Health’s tool. We seem to be building more...

Nov 2020
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Manager

We don’t have as much functionality as SONIFI Health offers because we haven’t paid for it. The...

Nov 2020
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Manager

I like SONIFI Health’s reliability and service response. We had a few issues early on, but we got...

Nov 2020
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Manager

The only thing the vendor could improve on is being more proactive and getting out ahead of problems...

Nov 2020
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Nurse

There has been no new technology from SONIFI Health. There are challenges with ease of use because...

Nov 2020
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Nurse

The SONIFI Health product is very patient friendly. Everybody knows how to use a TV. Having the...

Nov 2020
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VP/Other Executive

We have struggled with the vendor's support. We felt like the support people did not elevate things...

Nov 2020
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VP/Other Executive

The patients really enjoy the entertainment side of the system. They also like the ability to see...

Nov 2020
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VP/Other Executive

The strength of the system is that we can continue to add more features. There are a lot of...

Nov 2020
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VP/Other Executive

The vendor supported us during the COVID-19 crisis. They gave us some content to put on the TVs.

Nov 2020
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VP/Other Executive

Training has been a challenge for SONIFI Health because of COVID-19. We were supposed to have...

Nov 2020
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VP/Other Executive

There were some glitches with some of the system's educational videos. The system can be a bit of a...

Nov 2020
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VP/Other Executive

We know that the system has other functionality we want to use. There is more we want to do with it....

Nov 2020
(0)
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VP/Other Executive

When we aren’t getting anywhere with our project managers, the vendor executives get involved, and...

Nov 2020
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VP/Other Executive

We had to pull back a bit on our project with SONIFI Health due to COVID-19. We went ahead and...

Nov 2020
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VP/Other Executive

SONIFI Health had a decent amount of videos on types of specialty injuries that we see at our...

Nov 2020
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VP/Other Executive

We use the system to schedule patients, and the patients can go to their schedule in the system and...

Nov 2020
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VP/Other Executive

SONIFI Health's project management team has been great at rolling things out and working with us....

Nov 2020
(0)
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Nurse

We haven't had a whole lot of interaction with SONIFI Health during COVID-19, but we would have...

Nov 2020
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Manager

We have had problems using the system to its full capability, but now we are really looking toward...

Oct 2020
(0)
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Manager

I get promised a lot of things, but then when it comes to delivering, there are always delays or a...

Oct 2020
(0)
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Manager

SONIFI Health isn’t letting us know when more current information becomes available. Before this...

Oct 2020
(0)
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Manager

The system is not available through the patient portal. The library is not very intuitive or easy...

Oct 2020
(0)
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Nurse

Unfortunately, the time it takes to get something fixed when something goes wrong is too long. For...

Oct 2020
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Nurse

We had an upgrade, and there were some problems with the implementation. We were in the process of...

Oct 2020
(0)
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Nurse

We want different kinds of educational videos, and they aren’t necessarily available. They are very...

Oct 2020
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Nurse

We have been meeting with the vendor and their support team. The vendor executives have been trying...

Oct 2020
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Nurse

I don’t know that the product drives tangible outcomes. The product is a TV service for relaxation...

Oct 2020
(0)
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Nurse

I don’t know whether we are getting our money’s worth because I don’t know what other options are...

Oct 2020
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Manager

SONIFI Health has definitely supported us throughout the COVID-19 crisis. We have had a really good...

Oct 2020
(0)
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Manager

SONIFI Health is part of our long-term plans. We looked at some different options when we were...

Oct 2020
(0)
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Manager

We went through our information to find out exactly what we pay for and whether we are utilizing...

Oct 2020
(0)
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Manager

We are looking for a lot of upgrades with SONIFI Health's system. SONIFI Health has a lot to offer,...

Oct 2020
(0)
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Manager

SONIFI Health is really good about engagement and wanting what is best for us. Their executive teams...

Oct 2020
(0)
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Manager

SONIFI Health is willing to do case studies and offer discounts if we are willing to try things. At...

Oct 2020
(0)
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Analyst/Coordinator

SONIFI Health performed an upgrade recently with their digital signage platform that comes with the...

Oct 2020
(0)
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Analyst/Coordinator

SONIFI Health recently hired a new VP of Customer Success just to make sure that our ongoing needs...

Oct 2020
(0)
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Analyst/Coordinator

We hired SONIFI Health to do some work at one of our satellite facilities. The installation for the...

Oct 2020
(0)
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Analyst/Coordinator

The system is consistently consistent. We have never really had any downtime issues with it. The...

Oct 2020
(0)
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Analyst/Coordinator

The system is a great product for any healthcare organization, no matter how they implement it. It...

Oct 2020
(0)
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Analyst/Coordinator

We are using SONIFI Health's product in our outpatient clinical area. The system is really meant for...

Oct 2020
(0)
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Analyst/Coordinator

Whenever we have had any kind of issue, SONIFI Health's service has handled it very well and...

Oct 2020
(0)
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Director

During the COVID-19 pandemic, SONIFI Health quickly changed our program to include safety messages....

Sep 2020
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Director

SONIFI Health has come in and helped build a standard patient experience platform from an inpatient...

Sep 2020
(0)
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Director

SONIFI Health is very easy to work with. I have a direct line to the executives, and I have an...

Sep 2020
(0)
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VP/Other Executive

SONIFI Health has done well in supporting us during the COVID-19 crisis. We have changed a lot of...

Sep 2020
(0)
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VP/Other Executive

The ease of use is one reason we have the product. We want there to be improved satisfaction while a...

Sep 2020
(0)
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VP/Other Executive

There are some areas in the product that we are struggling with because we are trying to push the...

Sep 2020
(0)
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VP/Other Executive

The vendor has had some struggles in delivering new technology, but we are basically asking the...

Sep 2020
(0)
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VP/Other Executive

The vendor's support has been good. There is a small footprint and a small deployment, but they have...

Sep 2020
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VP/Other Executive

The vendor executives are not off-the-charts involved, but there has been good engagement between...

Sep 2020
(0)
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VP/Other Executive

The vendor has had some struggles around driving tangible outcomes. We were asking things that were...

Sep 2020
(0)
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VP/Other Executive

I think the product has delivered everything we expected, and we are just pushing for more. We are...

Sep 2020
(0)
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VP/Other Executive

I can only speak from a technology perspective, and our goal is to have the patients like the...

Sep 2020
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VP/Other Executive

There is an area of the product that is deficient; it is not as robust or mature as we would have...

Sep 2020
(0)
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VP/Other Executive

We have had a nice partnership with the vendor. They have been great to work with. The people are...

Sep 2020
(0)
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Nurse

I wasn’t here when the contract was signed and things were promised. SONIFI Health is very slow to...

Aug 2020
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Nurse

There is better technology out there, and anyone who is looking at the system can figure that out....

Aug 2020
(0)
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Nurse

I used to meet with the vendor more frequently, and then they had a massive amount of turnover for...

Aug 2020
(0)
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Nurse

The vendor’s people are very kind and talk me off the ledge. I have a lovely representative right...

Aug 2020
(0)
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Manager

The current functionality of the product meets our needs today. I never hear anything negative, and...

Jul 2020
(0)
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Manager

I know that the vendor has offered us some things that we haven't yet taken advantage of, and that...

Jul 2020
(0)
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Manager

The vendor's executive involvement is pretty good. I can email the executives, and they seem to be...

Jul 2020
(0)
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Manager

I would tell someone looking at the product that it offers creative ways to communicate with...

Jul 2020
(0)
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Director

We have had a really fantastic SONIFI Health account representative for years, and we have had a...

Jul 2020
(0)
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Director

There was a situation where we needed to update some urgent messaging, and SONIFI Health was...

Jul 2020
(0)
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Nurse

SONIFI Health seems to be responsive. They are good at sending us reports monthly so that we can see...

Jun 2020
(0)
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Director

SONIFI Health has been there a lot for us during the COVID-19 crisis. My future satisfaction should...

May 2020
(0)
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Director

Providing a one-stop shop is definitely the second most important thing if not the most important...

May 2020
(0)
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Director

We put SONIFI Health in the exceeding expectations category. From day one, their solutions have been...

May 2020
(0)
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Director

We have a patient experience team of people who get messages with patients' requests and do rounding...

May 2020
(0)
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CNIO

The patients are the users, and they often require some assistance in learning how to use things....

May 2020
(0)
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CNIO

We turn in requests for things we would like to see, and the vendor is always very receptive to...

May 2020
(0)
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CNIO

SONIFI Health has always been very responsive and receptive to anything we have asked for. We have...

May 2020
(0)
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CNIO

The vendor has made some education available. We also have a third-party education solution, so I...

May 2020
(0)
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CNIO

The vendor has been extremely helpful in helping us work within our EHR and integrate with our EHR...

May 2020
(0)
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CNIO

We have added interactive room boards. We have had interactive TVs, but now we have care boards in...

May 2020
(0)
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CNIO

We have a good relationship with the vendor. We don't roll our eyes every time the vendor gives us a...

May 2020
(0)
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CNIO

When SONIFI Health has come out and done the training, we haven’t been able to get them to train us...

May 2020
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Manager

SONIFI Health is really good at identifying issues that they have seen before. We have noticed them...

May 2020
(0)
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Manager

I would ding the vendor a bit on their support rating. For email support, we typically deal with the...

May 2020
(0)
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Manager

We primarily look at HCAHPS scores, but it is hard to attribute improvements in those scores to a...

May 2020
(0)
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Manager

My overall satisfaction with the vendor has always been very good, but it has been even higher since...

May 2020
(0)
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Manager

Since SONIFI Health's solution is our main patient communication platform, they have had to be very...

May 2020
(0)
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Manager

The vendor has kept all their promises to us. We feel like a close partner with them. I say this as...

May 2020
(0)
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Manager

The vendor avoids charging for every little thing, and I think that is because of the relationship...

May 2020
(0)
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Manager

Training is one area that SONIFI Health needs to develop more. Their initial training was great, but...

May 2020
(0)
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Manager

The vendor is pretty good with implementing upgrades. We are constantly going through upgrades.

May 2020
(0)
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Manager

The implementation training is in person, and the vendor brings their experts on-site to train the...

May 2020
(0)
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Manager

The system is working as promoted, but sometimes SONIFI Health embellishes a feature, and then it...

May 2020
(0)
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Manager

We have come to the vendor with some crazy integration requests, such as the development of entirely...

May 2020
(0)
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Manager

Product quality is hard to judge because there are so many flashy, impressive-looking products out...

May 2020
(0)
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Manager

I would say that the vendor has room for improvement with app development. I am a tough sell, and I...

May 2020
(0)
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Manager

The current iteration of SONIFI Health's product is very intuitive. However, the system's controls...

May 2020
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