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Interactive Patient Engagement Solutions Commentary
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Trey Dye
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User Commentary

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VP/Other Executive

Relationship

We have had a couple of recent instances of downtime, and SONIFI Health has been really eager to...

Nov 2024
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VP/Other Executive

Operations, Product

We have had some challenges related to upgrades and having the appropriate staffing with SONIFI...

Nov 2024
||
(0)
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VP/Other Executive

Product

This may be more about our utilization of Interactive Patient Engagement Solutions, but I don't...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty

Interactive Patient Engagement Solutions is easy to use. It does what we need it to do today. Also,...

Nov 2024
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(0)
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VP/Other Executive

Loyalty

We definitely have some needs that we want to discuss with SONIFI Health about patients and families...

Nov 2024
||
(0)
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VP/Other Executive

Value

SONIFI Health's SLA isn't appropriate for healthcare. They are a large company with use cases...

Nov 2024
||
(0)
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VP/Other Executive

Loyalty

Right now, the plan is for Interactive Patient Engagement Solutions to be a part of our long-term...

Nov 2024
||
(0)
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Manager

Relationship, Value

Interactive Patient Engagement Solutions isn’t cheap, but it is worth every cent. SONIFI Health was...

Nov 2024
||
(0)
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Manager

Operations, Product

When we first put Interactive Patient Engagement Solutions in, we did a lot of work so that patient...

Nov 2024
||
(0)
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Manager

Relationship

We have worked with some of the same SONIFI Health people for years, so there is great retention...

Nov 2024
||
(0)
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Manager

Relationship

If there was an issue in Interactive Patient Engagement Solutions, I have seen the vendor call and...

Nov 2024
||
(0)
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Director

Value

SONIFI Health has asked whether we want to upgrade to movies, and that comes with an additional cost...

Nov 2024
||
(0)
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Director

Operations

There is a huge assumption of technology that everybody understands everything, and maybe that is an...

Nov 2024
||
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Director

Product

If we have any opportunities for integration of Interactive Patient Engagement Solutions, they are...

Nov 2024
||
(0)
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Director

Relationship, Operations

I would tell someone who is looking to implement the system to be engaged with SONIFI Health, know...

Nov 2024
||
(0)
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Director

Relationship

I have never utilized SONIFI Health’s services and guidance outside of our regular meetings. But our...

Nov 2024
||
(0)
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Director

Product

Interactive Patient Engagement Solutions feels very intuitive; we turn on the television and click...

Nov 2024
||
(0)
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Director

Relationship, Operations

Our SONIFI Health customer service representative is wonderful, but we have been trying to get...

Nov 2024
||
(0)
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Director

Loyalty

We haven’t had an upgrade in Interactive Patient Engagement Solutions in a while because we aren’t...

Nov 2024
||
(0)
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Director

Product

I would like to see reminders come up at the bottom of the screen to remind people of things, but...

Nov 2024
||
(0)
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Director

Product, Value

Interactive Patient Engagement Solutions is wonderful. It meets the goals for patient education, and...

Nov 2024
||
(0)
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Director

Relationship

When our SONIFI Health customer executive elevates something, it takes time to get a response, and...

Nov 2024
||
(0)
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Director

Relationship

We meet regularly with SONIFI Health, and we go over any issues that we have. Our customer executive...

Nov 2024
||
(0)
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Director

Relationship

SONIFI Health follows through with the majority of things, but there is a minority that we have to...

Nov 2024
||
(0)
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Director

Value

We buy so many videos from SONIFI Health that we should get certain things, like remotes, added in....

Nov 2024
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(0)
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Director

Product

For some patients, using their hands and maneuvering Interactive Patient Engagement Solutions is...

Nov 2024
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(0)
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Manager

Product

We use Interactive Patient Engagement Solutions for patient food ordering, and we have had some...

Nov 2024
||
(0)
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Manager

Product

Overall, Interactive Patient Engagement Solutions is a very cool program. Most patients like...

Nov 2024
||
(0)
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Manager

Relationship

SONIFI Health’s support team has been very responsive when I have reached out in the past, and they...

Nov 2024
||
(0)
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Manager

Operations

Communication could have gone better during the implementation, and SONIFI Health could have done...

Nov 2024
||
(0)
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Manager

Product

For end users, the ease of use is generally pretty good. But it also really depends on the patient...

Nov 2024
||
(0)
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Manager

Loyalty, Product

The system definitely meets all our needs and the current product functionality that we have asked...

Nov 2024
||
(0)
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Manager

Relationship

The vendor is pretty good with support. I like their support. The ongoing phone and web support...

Nov 2024
||
(0)
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Manager

Culture, Relationship, Operations

We don't pay for the facility installation, but in general, SONIFI Health has created a favorable...

Nov 2024
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(0)
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Manager

Value

I think about the solution driving tangible outcomes more from an EMR perspective because there is a...

Nov 2024
||
(0)
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Manager

Loyalty

We recommended the solution to a facility. Also, our organization is made up of a handful of...

Nov 2024
||
(0)
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Manager

Operations, Product

Clinicians or nurses don't typically use SONIFI Health's system because it is meant more for a...

Nov 2024
||
(0)
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Nurse

Operations, Product

Nobody likes to watch videos, but for the most part, patients like Interactive Patient Engagement...

Nov 2024
||
(0)
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Nurse

Operations

We had an upgrade a while ago, and it seemed to help. SONIFI Health offers a lot more training than...

Nov 2024
||
(0)
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Nurse

Relationship

Every time I have ever had to call or talk to SONIFI Health, I have always gotten really good...

Nov 2024
||
(0)
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Nurse

Product

Interactive Patient Engagement Solutions works pretty well as far as integration goes. There is a...

Nov 2024
||
(0)
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Nurse

Product

The TVs are great. Every patient has one, and I know SONIFI Health probably has something where they...

Nov 2024
||
(0)
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Nurse

Loyalty

As far as I know, Interactive Patient Engagement Solutions is part of our long-term plan, but I know...

Nov 2024
||
(0)
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Nurse

Operations, Product

I wish there were some videos available regarding specific things that we deal with in our state....

Nov 2024
||
(0)
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Manager

Relationship, Product

Interactive Patient Engagement Solutions works for the most part, and there is no denying that. No...

Nov 2024
||
(0)
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Manager

Relationship

When we call SONIFI Health’s tech support team, they are always very helpful and always answer....

Nov 2024
||
(0)
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Manager

Relationship, Operations

SONIFI Health’s project managers, technical support, and the people who help run implementation...

Nov 2024
||
(0)
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Manager

Relationship

If something is urgent and we need frequent updates from SONIFI Health’s tech support, we struggle...

Nov 2024
||
(0)
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Manager

Operations

SONIFI Health sends someone out for training, and they work with our very difficult schedule...

Nov 2024
||
(0)
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Manager

Operations

There is always room for improvement. During the last implementation, SONIFI Health ran into some...

Oct 2024
||
(0)
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Manager

Operations

We have regular meetings with one individual, and it seems like they are always bringing things to...

Oct 2024
||
(0)
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Manager

Relationship

With some of the things I bring to SONIFI Health's support people, it seems like they take a chunk...

Oct 2024
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(0)
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Manager

Value

We used to have a call center where people took orders, and now Interactive Patient Engagement...

Oct 2024
||
(0)
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Manager

Operations, Product, Value

I believe the only thing we have not been able to get with Interactive Patient Engagement Solutions...

Oct 2024
||
(0)
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Manager

Product

The challenge for patients with Interactive Patient Engagement Solutions is the pillow speaker,...

Oct 2024
||
(0)
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Nurse

Loyalty, Value

We are not utilizing the Interactive Patient Engagement Solutions product to go across the care...

Oct 2024
||
(0)
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Nurse

Relationship

The people who work for SONIFI Health are kind, lovely, and very nice. Our SONIFI Health account...

Oct 2024
||
(0)
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Nurse

Loyalty, Relationship

SONIFI Health has an inability to proactively sense a problem and fix it with this current version...

Oct 2024
||
(0)
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Manager

Relationship

We have had a lot of people at SONIFI Health who have been very involved in one of our upgrades....

Oct 2024
||
(0)
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Manager

Loyalty, Product

We actually still have the old user interface. We have been trying to move to the new interface for...

Oct 2024
||
(0)
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Manager

Operations, Product

It is really hard to say what the ease of use for the patients is, to tell the truth. The product is...

Oct 2024
||
(0)
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Director

Product, Value

Translation is something that SONIFI Health could work on. They do English and Spanish translations,...

Oct 2024
||
(0)
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Director

Product

For this solution, there are a lot of clicks on the remote to get through and see the assigned...

Oct 2024
||
(0)
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Director

Loyalty, Product

We got much more reporting from the recent upgrade with this solution. As we start to use this...

Oct 2024
||
(0)
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Director

Relationship, Operations

SONIFI Health's biggest strength is they have a team approach. We did the upgrade, and I felt that...

Oct 2024
||
(0)
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Manager

Operations

Our initial training from SONIFI Health was fine. A person came out to our location, and they were...

Oct 2024
||
(0)
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Manager

Product

We like Interactive Patient Engagement Solutions. It meets our needs, and it functions pretty well....

Oct 2024
||
(0)
 Thank you  Helpful

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Manager

Operations, Product

We have had some delays with SONIFI Health. Some things came in phases from them. The first thing...

Oct 2024
||
(0)
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 or  to see details.

Manager

Relationship

SONIFI Health is doing well with end users. We have someone from SONIFI Health who contacts us...

Oct 2024
||
(0)
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Manager

Operations, Product

I was in on the initial plan and training for Interactive Patient Engagement Solutions. The system...

Oct 2024
||
(0)
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Manager

Operations, Product

The system's ease of use depends on the user's age. The pillow pads are a little complex for older...

Oct 2024
||
(0)
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Manager

Loyalty

The data in the system can be difficult to get through. Some of it is skewed, but we are able to...

Oct 2024
||
(0)
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Manager

Culture, Relationship

I like the system. We have regularly scheduled meetings with SONIFI Health. We have been through a...

Oct 2024
||
(0)
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Manager

Culture, Loyalty, Product

The Interactive Patient Engagement Solutions system works as the vendor said it would, and it just...

Oct 2024
||
(0)
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Manager

Operations

SONIFI Health does a ton of training with the nurses. They are always in contact with our people and...

Oct 2024
||
(0)
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Manager

Loyalty

We are starting to integrate the Interactive Patient Engagement Solutions system into our EHR. We...

Oct 2024
||
(0)
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Manager

Relationship

Most of the time, SONIFI Health can solve our issues with Interactive Patient Engagement Solutions...

Oct 2024
||
(0)
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Manager

Loyalty, Operations, Value

We do a lot of education on Interactive Patient Engagement Solutions, and it is easy to see the...

Oct 2024
||
(0)
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 or  to see details.

Manager

Operations

SONIFI Health was very good with our implementation; they were very on top of it. They had a plan...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The Interactive Patient Engagement Solutions system is easy to use. It is self-explanatory; we push...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product, Value

Interactive Patient Engagement Solutions is a wonderful product. It is really a high-end product,...

Sep 2024
||
(0)
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Director

Relationship

In our recurring calls, the vendor is very proactive about identifying any concerns we have and then...

Sep 2024
||
(0)
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Director

Loyalty, Operations, Product

End users are still not using the product like we want because of the ease of use. We have tried a...

Sep 2024
||
(0)
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Director

Operations, Product

The ease of use for nurses or clinicians just depends on the system. Providers can turn the...

Sep 2024
||
(0)
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Director

Operations

I would buy the product again because moving to Interactive Patient Engagement Solutions was super...

Sep 2024
||
(0)
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Director

Product

With the integration with our EMR, we had to go in and actually create orders. I don't know how that...

Sep 2024
||
(0)
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Director

Value

As SONIFI Health was installing the system, they found a problem. And when we have done stuff like...

Sep 2024
||
(0)
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Director

Relationship

As far as communication goes, SONIFI Health is available at all times. They have a person who meets...

Sep 2024
||
(0)
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 or  to see details.

Manager

Relationship, Value

When I ask for new technology from SONIFI Health, either I am asking for something they already are...

Jul 2024
||
(0)
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Manager

Value

I pay too much money for Interactive Patient Engagement Solutions. It is not free, so I pay too much...

Jul 2024
||
(0)
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Manager

Relationship

With SONIFI Health, when we have a problem, we call a number, and they ask us for our client. It may...

Jul 2024
||
(0)
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Manager

Operations

With SONIFI Health and Interactive Patient Engagement Solutions, there is no training. We turn on...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

Prior to using SONIFI Health's product, we had another TV system here. It is a big headache when we...

Jul 2024
||
(0)
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Director

Product

SONIFI Health might have some products that we aren't currently using, so maybe there is some...

Jul 2024
||
(0)
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Director

Culture, Value

The service fees are shockingly expensive for Interactive Patient Engagement Solutions. If there is...

Jul 2024
||
(0)
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Director

Relationship

SONIFI Health is pretty good at improving their product, but I don't know that SONIFI Health solves...

Jul 2024
||
(0)
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Director

Product, Value

If we tell a patient to watch a video because it is helpful in managing the patient's disease, there...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Loyalty

SONIFI Health does their best to keep promises. One of the reasons I went to SONIFI Health to begin...

Jul 2024
||
(0)
 Thank you  Helpful

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Director

Culture, Operations

For an installation at one of our locations, SONIFI Health gave me a quote for everything, but they...

Jul 2024
||
(0)
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Director

Operations, Product

We have a wide range of patients, and that is one thing I have actually complained about with SONIFI...

Jul 2024
||
(0)
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Manager

Loyalty, Product

Ease of use is definitely there, but our usage of Interactive Patient Engagement Solutions is poor...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

There really hasn't been any training from SONIFI Health, but we haven't requested it. If SONIFI...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We had a problem recently that we had to have SONIFI Health look at multiple times before they could...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations, Product

I would like to see Interactive Patient Engagement Solutions utilized to its utmost capability. I...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

SONIFI Health is great. Their interface is very easy for the patient to navigate. Everything about...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We use Interactive Patient Engagement Solutions for signage throughout the organization and...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Interactive Patient Engagement Solutions offers our patients another way to be educated with video...

May 2024
||
(0)
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Manager

Product

This is not SONIFI Health’s fault, and I don’t think there is something that they can do, but our...

May 2024
||
(0)
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 or  to see details.

Manager

Culture, Relationship

SONIFI HEALTH is really good about letting us know what is new or coming down the pipe, and they are...

May 2024
||
(0)
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 or  to see details.

Manager

Relationship

We are still working out reports and outcomes with SONIFI Health. That is a learning process for...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

SONIFI Health's solution is our closed-system TV. It works, and it is good. Our patients can easily...

Mar 2024
||
(0)
 Thank you  Helpful

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CEO/President

Culture

With the way our agreement is set up with SONIFI Health, everything is included, so we haven’t...

Feb 2024
||
(0)
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CEO/President

Operations

I see an opportunity for SONIFI Health to help us with the implementation, the rollout, and getting...

Feb 2024
||
(0)
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CEO/President

Product

Interactive Patient Engagement Solutions still isn’t meeting all of our expectations with what we...

Feb 2024
||
(0)
 Thank you  Helpful

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CEO/President

Product

Interactive Patient Engagement Solutions is a solid product, and it is pretty self-explanatory.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

SONIFI Health always has training available. The vendor does a good job of explaining the system's...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

It would be very helpful if SONIFI Health's people were to come on-site.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Things are going well with SONIFI Health. We have a really good partnership with them. SONIFI Health...

Feb 2024
||
(0)
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Director

Loyalty

SONIFI Health’s product is top of the line. SONIFI Health has more advanced technologies that we...

Feb 2024
||
(0)
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CNIO

Loyalty

When we transitioned to Interactive Patient Engagement Solutions, we went to a vendor partner that...

Feb 2024
||
(0)
 Thank you  Helpful

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CNIO

Product

We have some health systems that tour our patient rooms and other areas where we have entertainment...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

SONIFI Health was great during COVID-19. We pushed a lot of general messages through the system for...

Feb 2024
||
(0)
 Thank you  Helpful

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CNIO

Culture, Relationship

SONIFI Health should continue to expand their partners in the space for interoperability. Every time...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship, Operations

SONIFI Health has been wonderful to work with. They have been willing to come on-site and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Operations

The vendor’s training is basic, but the vendor's engine is behind other things. Not all training...

Feb 2024
||
(0)
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CNIO

Loyalty, Product

In clinical areas, providers don't use the system. We are going to add something as a pane within...

Feb 2024
||
(0)
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CNIO

Relationship

The vendor’s executive involvement is what we liked about them. Their support team has been very...

Feb 2024
||
(0)
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 or  to see details.

CNIO

Product

The product supports patient satisfaction, but the jury is out a bit on quality. Ease of use for...

Feb 2024
||
(0)
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 or  to see details.

Manager

Product

The system works great, and it is updatable. Our specialists put on new stuff all the time. They...

Jan 2024
||
(0)
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 or  to see details.

Manager

Operations

When we had problems during the installation, SONIFI Health was spot on with the people that they...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor’s customer service is off the charts. I have a really good working relationship with them...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our older patients struggle to find education in the product, and our nurses have to help them. That...

Dec 2023
||
(0)
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Manager

Culture

We have a master agreement with the vendor, and we pay a routine fee. We don't get charged anything...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

SONIFI Health is good at setting up meetings and talking us through how long the system will be...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

When we call the vendor's support people, they usually know exactly what to do. Calling them is...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product

The product is very easy for me to understand. It allows us to order movies and do things like that....

Dec 2023
||
(0)
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Performance
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Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Perception
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Patient Perspectives on Patient Engagement Technology 2022
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The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.



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