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User Commentary
Relationship, Operations
We had issues where some equipment went down. SONIFI Health couldn't get us replacement equipment...
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Operations
The product is too cumbersome for our provider staff. There are too many steps to get where we are...
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Relationship
The frustrating thing with SONIFI Health is that they have sent some of their workforce to work...
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Relationship, Product
The product works well with dietary services but not with interpretation services. Otherwise, the...
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Operations, Product
For some of our elderly patients, the product can be a little difficult to figure out. We have to...
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Value
Our nursing staff members are very satisfied with the product. They know its ins and outs pretty...
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Loyalty, Product
In order to have an electronic whiteboard in the room, SONIFI Health's product is integrated with...
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Loyalty, Product, Value
When it comes to room controls, like turning up the lights or rolling up the shades, I am not...
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Relationship
SONIFI Health’s personnel has improved, and they are better at customer service than they used to...
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Loyalty, Relationship
SONIFI Health has a big place in my life at work, and I want to see them be successful so that they...
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Value
SONIFI Health doesn't have a lot of competitors, but they are the best in my opinion. However, they...
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Product, Value
I have worked in hospitals for many years, and I have been overseeing patient television systems...
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Relationship
SONIFI Health has two types of support. One is the technical operations center, which is pretty...
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Product
If someone is a young person in a hospital and isn't so sick, they aren't going to have a problem...
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Relationship, Operations
The vendor makes themselves available much more than we take advantage of. They have regular online...
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Value
The product delivers, but it is a little pricey, and as good as the phone and web support are, they...
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Relationship, Product
We have had issues with getting needed reports out of the system.
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Operations
SONIFI Health was great with all their implementations.
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Relationship
I have meetings with leaders at SONIFI Health pretty routinely, and they provide updates on where we...
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Product
The ease of use for the patients has more to do with our TVs and call lines. We wish there were...
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Relationship
I am very candid with the vendor, and I let them know some of my concerns. The vendor is very good...
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Product
The product has some problems, and it sometimes goes down. We have more problems with SONIFI...
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Relationship, Operations
SONIFI Health has a great community forum where they get clients together to talk about what is...
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Operations
SONIFI Health has multiple video vendors, and one difficult thing about that is that some of those...
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Relationship
Our representative from SONIFI Health is an excellent resource, and they always get back to us right...
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Loyalty, Operations, Product
SONIFI Health's system isn't hard to use. We just have to put it into practice. The system will take...
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Product
We have SONIFI Health's system on our TVs, and we use it for education. However, it doesn't circle...
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Product, Value
It takes some clicking to get into the system's videos. Patients have to select those videos, and it...
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Operations
It would be nice if SONIFI Health were to get some updated videos. The vendor does update their...
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Relationship, Operations
There was a brief time when we had a lot of problems with SONIFI Health's system, and it wasn't that...
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Culture, Relationship, Operations
The vendor tries to keep us involved in what they are doing and to see whether we are interested in...
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Operations
SONIFI Health has a very stable model of implementation because they have been doing it forever as...
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Relationship, Operations
Once SONIFI Heath has an update coming out, they blast me until I get things all set up and ready to...
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Loyalty, Value
The product is expensive. But it is worth it. In 12 months, my overall satisfaction will still be...
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Loyalty, Relationship
I have a really good relationship with SONIFI Health. They keep giving me the same project manager....
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Culture, Product
Technology changes and brings into question what experience we want our patients to have; for...
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Relationship
The vendor has been very responsive. I would have to say that SONIFI Health has been one of the best...
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Relationship
The vendor keeps trying to fix things for us. The vendor is doing a good job of responding to my...
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Relationship
I hardly ever talk to the vendor’s executive-level people, but I don't need to talk to them. We have...
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Operations, Product
The ease of use could be better, but I don't know that I would consider that the vendor’s fault per...
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Operations
The training was great when we first did the implementation. It has been a while since we have had...
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Product, Value
There is not a single solution out there that meets all my needs, but with what I have seen of the...
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Relationship
We are proactive about checking our systems, and SONIFI Health provides support for their servers. I...
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Product
The work we did with the integration between the camera and SONIFI Health's product has been good;...
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Relationship
Our relationship with SONIFI Health is good. The vendor listens to us regarding enhancements and...
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Relationship
We have support from SONIFI Health, but we have had some issues with the support with some unplanned...
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Product
The patient has to use the pillow speaker, which is old technology. The pillow speaker is required...
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Operations, Product
The upgrades from SONIFI Health are difficult because they have separate databases at each facility....
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Relationship
I met with a vendor executive because I had questions and concerns. If I need something, the vendor...
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Relationship, Product
Perhaps SONIFI Health can make some of the improvements we would like. If the vendor is able to make...
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Loyalty, Product
SONIFI Health has limited scale and technology. The system doesn't meet our needs in terms of not...
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Product, Value
When we are using the SONIFI Health product, it does not return to the previous channel that the...
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Product
There is no mobile device application to be able to use the TV. The only option that I have is the...
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Culture, Relationship
We haven't asked the vendor to do anything that they have not delivered. But what the vendor offered...
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Product
The main negative feedback we have received from our clinical staff is that the solution’s door sign...
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Loyalty
We are planning to implement the SONIFI Health solution at more of our facilities. My understanding...
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Relationship
The main challenge we have had with SONIFI Health is in their support model. That is a big gap for...
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Relationship
We are pretty satisfied with SONIFI Health’s executive involvement. Their leadership understands the...
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Loyalty, Value
The main outcome we have achieved with the SONIFI Health platform is providing positive distraction...
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Operations
SONIFI Health could help us out with improving our use of the product in terms of the education of...
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Operations
Whenever the vendor sends out education or says that they will look for other education for us or...
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Product
One integration issue that we have with the SONIFI Health platform is that it is only accessible to...
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Loyalty, Relationship
The ability for our patients and families to screencast from their own devices has been hugely...
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Operations, Product
One outcome of the product is consistency in education. Patients with similar diagnoses are getting...
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Operations, Product
The ease of use of the product for nurses and clinicians could be better, but I am unsure whether...
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Culture, Relationship
I am very dissatisfied and frustrated with SONIFI Health. If we run into any issues, they are never...
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Relationship
SONIFI Health has incredibly poor customer service, and we don't get a response to emails or calls...
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Product
The product is not meeting our needs because it is not very engaging or intuitive for patients;...
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Operations
During the implementation, SONIFI Health sent us the wrong device, and that caused a delay. We were...
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Product
SONIFI Health’s product is amazing. It is a great product that is highly stable, highly reliable,...
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Loyalty, Product
The product is integrated with our EHR. That is a big benefit and is the main reason we pursued the...
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Relationship, Operations
The problem we have with SONIFI Health is a problem that plagues the whole healthcare industry, and...
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Product
The interactive TV is incredibly user friendly, and there are a lot of capabilities for watching...
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Operations, Product
We have a few difficulties with the product's ease of use here and there. The vendor is pretty good...
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Operations, Value
The product is expensive. The vendor doesn't just offer education videos. We get our TV services...
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Relationship
SONIFI Health is really engaged. I can email our analyst from SONIFI Health anytime. There is no...
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Operations, Product
With the way we have SONIFI Health's system set up, it is not easy to use. Our remote controls for...
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Relationship
SONIFI Health is a good partner. They were not at first, but they got to that point. Our account...
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Product
SONIFI Health's solution is not integrated with our EHR. The interface is very old. SONIFI Health's...
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Value
SONIFI Health’s product would be better if they lowered the cost. The system is pretty expensive.
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Relationship
We are very pleased with SONIFI Health. Our representative gets back to us quickly, and they are...
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Loyalty
We are happy with the program. The functionalities have a lot of options for us, and we are looking...
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Loyalty, Product
The things that are offered in the product are a nice distraction for patients staying in the...
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Product
Something SONIFI Health could improve is the product's integration with food service systems and...
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Operations
During the product's implementation into the technical environment, there was some miscommunication....
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Operations
Part of our environment was in disastrous shape, but we didn't know that. The vendor’s installation...
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Operations
Getting training or instructions from the vendor took more pulling than it should have.
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Operations
When we went live, the product got used before we were ready for patients to start using it. They...
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Culture
During the sales process, we told the vendor how we intended to use the TVs, and the salesperson...
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Relationship
The vendor knows our opinion and the issues we have been having, and SONIFI Health is trying to...
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Relationship
The vendor did whatever was necessary to solve problems that were important to solve, even when they...
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Product
One of our challenges with SONIFI Health is that we don't have the appropriate television equipment...
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