Interactive Patient Engagement Solutions Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Operations
I am not sure whether our staff members take advantage of the vendor's monthly training Teams...
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Relationship
We have had some issues with SONIFI Health that have gone unsolved for long periods of time.
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Operations, Product
SONIFI Health works very well with our EHR vendor to assign patient education videos and track...
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Culture, Value
I am not involved with billing, but I know that our service contract with SONIFI Health seems...
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Product
When Epic updates, we sometimes lose saved education in Interactive Patient Engagement Solutions....
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Loyalty, Product
Interactive Patient Engagement Solutions meets all of our needs at this point. One capability we are...
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Loyalty, Relationship
I would recommend SONIFI Health. I would tell others thinking about going with SONIFI Health about...
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Relationship
Regarding support, it is not that SONIFI Health is not responsive; they are, but when it comes to...
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Loyalty
We wanted to start using Interactive Patient Engagement Solutions because of its interactive...
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Relationship
Our SONIFI Health representative is great and really does handle almost 100% of our needs. They are...
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Product
Interactive Patient Engagement Solutions is a very strong platform, and overall, we really like it.
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Relationship
SONIFI Health is phenomenal. They have people on-site whenever we have issues. They provide...
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Culture, Relationship
I have a real problem with SONIFI Health's support staff members. SONIFI Health's support is...
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Relationship
SONIFI Health keeps all of their promises, but sometimes, it is an uphill battle to get things done.
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Relationship
The vendor tries to keep their promises. The executive involvement is good because they set clear...
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Loyalty, Product, Value
SONIFI Health doesn't have a modern, patient-centric program. It is controlled through a pillow...
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Relationship, Product
We have pop-ups, which might constitute patient communication, but they are so limited.
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Relationship
Usually, Brian is not a part of things unless someone is out. I liked the communication that I had...
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Value
SONIFI Health doesn't have additional charges all the time.
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Product
I would say that SONIFI Health keeps all their promises, but sometimes we struggle. We struggle a...
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Product
We haven't had any major upgrades. SONIFI Health really hasn't had any updates with new technology...
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Relationship
I wouldn't say the service is proactive. We meet regularly, and I have asked for that, and we bring...
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Value
The product is fairly new. It has only been implemented for a few years. I think it helps the...
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Operations, Product
Most end users don't use the system because they are really patients. But the communication and...
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Product, Value
SONIFI Health's system is positive for the patient, especially with technology. Patients can watch...
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Relationship
I have contact people who I work with for our facility, and I can email them and get a response in a...
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Operations
SONIFI Health’s training was well organized, and they worked with us to make it happen for our...
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Culture, Value
The solution is doing exactly what SONIFI Health said it would. SONIFI Health has kept their word on...
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Relationship
I get reports from SONIFI Health consistently on the program itself and on all the additional things...
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Relationship
I have worked with SONIFI Health for several years, and they have always been a pleasure to work...
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Product
It would be helpful to have a patient handbook in the solution. However, I am limited in what I can...
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Relationship
The vendor takes the lead in alerting us about problems. I don’t recall having any issues.
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Relationship
SONIFI Health is doing everything that we need help with. We are trying to get our patients to use...
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Product
The system is helpful for letting patients know what to focus on post-visit and what they should and...
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Product
The system has been accurate. The integration with the patient education videos has been seamless,...
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Product
We use Interactive Patient Engagement Solutions on our inpatient side, so it is right at the point...
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Relationship
SONIFI Health has done a nice job of developing a governance structure with us to help us internally...
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Operations, Product
It would be great if the navigation of the system's menu screens kept up with the times. We recently...
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Loyalty
I'm happy with SONIFI Health’s current tool. I would also like to understand what their road map...
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Loyalty, Product
Because of how we are organized, we can't use all the tools. The product would function a certain...
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Relationship, Value
SONIFI Health is spread too thin. There are simple issues in our rooms that SONIFI Health can't...
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Culture, Operations
SONIFI Health contracts out their on-site installation. We have a constant fight between the on-site...
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Relationship, Product
We have more technical problems than we should. We put in a lot of tickets where either a pillow...
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Product
The system's integration with our EHR is good for patient education. The system has a lot of good...
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Loyalty, Product
Part of our concern with the system's integration is that when we use the system to start...
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Operations
I don't know whether we have really received training from SONIFI Health. A possible improvement for...
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Relationship
From a support perspective, SONIFI Health has been great. They have been a very good partner, and...
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Value
With Interactive Patient Engagement Solutions, users can have many dashboards for different clinical...
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Operations, Product
The system's ease of use comes down to how it has been configured. If an organization configures it...
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Loyalty
We are not sure if Interactive Patient Engagement Solutions is part of our long-term plans because...
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Operations
During the implementation of Interactive Patient Engagement Solutions, the resources that SONIFI...
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Operations, Product
Users have to use a pillow speaker to navigate. The pillow speakers are not the easiest to use.
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Operations
Our implementation with SONIFI Health was horrible. When we implemented the system at one of our...
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Operations
I haven't seen any ongoing training from SONIFI Health. I would love it if someone could come...
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Product
It is very difficult to integrate with Interactive Patient Engagement Solutions. We can't even offer...
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Culture, Operations, Product
With Interactive Patient Engagement Solutions, we have limited access to videos. I have had...
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Loyalty
We are not using Interactive Patient Engagement Solutions. Our nurses don't incorporate it into...
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Commentary Summary
Comment Type Breakout