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Interactive Patient Engagement Solutions
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User Commentary

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CNIO

Relationship

Technology changes and brings into question what experience we want our patients to have; for...

Mar 2023
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CNIO

Relationship

The vendor has been very responsive. I would have to say that SONIFI Health has been one of the best...

Mar 2023
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Manager

Relationship

The vendor keeps trying to fix things for us. The vendor is doing a good job of responding to my...

Mar 2023
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Manager

Sales and Contracting

I hardly ever talk to the vendor’s executive-level people, but I don't need to talk to them. We have...

Mar 2023
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Manager

Technology

The ease of use could be better, but I don't know that I would consider that the vendor’s fault per...

Mar 2023
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Manager

Implementation and Training

The training was great when we first did the implementation. It has been a while since we have had...

Mar 2023
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Manager

Functionality and Upgrades

There is not a single solution out there that meets all my needs, but with what I have seen of the...

Mar 2023
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Director

Other Observations & Comments

We are proactive about checking our systems, and SONIFI Health provides support for their servers. I...

Feb 2023
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Director

Interfacing and Integration

The work we did with the integration between the camera and SONIFI Health's product has been good;...

Feb 2023
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Director

Relationship

Our relationship with SONIFI Health is good. The vendor listens to us regarding enhancements and...

Feb 2023
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Director

Functionality and Upgrades

We have support from SONIFI Health, but we have had some issues with the support with some unplanned...

Feb 2023
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Director

Functionality and Upgrades

The patient has to use the pillow speaker, which is old technology. The pillow speaker is required...

Feb 2023
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Director

Implementation and Training

The upgrades from SONIFI Health are difficult because they have separate databases at each facility....

Feb 2023
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VP/Other Executive

Relationship

I met with a vendor executive because I had questions and concerns. If I need something, the vendor...

Feb 2023
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VP/Other Executive

Future Outlook

Perhaps SONIFI Health can make some of the improvements we would like. If the vendor is able to make...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

SONIFI Health has limited scale and technology. The system doesn't meet our needs in terms of not...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

When we are using the SONIFI Health product, it does not return to the previous channel that the...

Feb 2023
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VP/Other Executive

Technology

There is no mobile device application to be able to use the TV. The only option that I have is the...

Feb 2023
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VP/Other Executive

Relationship

We haven't asked the vendor to do anything that they have not delivered. But what the vendor offered...

Feb 2023
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Manager

Implementation and Training

The one area where SONIFI Health stands out is in the way they deal with customers from a support...

Jan 2023
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Manager

Functionality and Upgrades

The main negative feedback we have received from our clinical staff is that the solution’s door sign...

Dec 2022
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Manager

Future Outlook

We are planning to implement the SONIFI Health solution at more of our facilities. My understanding...

Dec 2022
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Manager

Service and Support

The main challenge we have had with SONIFI Health is in their support model. That is a big gap for...

Dec 2022
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Manager

Relationship

We are pretty satisfied with SONIFI Health’s executive involvement. Their leadership understands the...

Dec 2022
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Manager

Other Observations & Comments

The main outcome we have achieved with the SONIFI Health platform is providing positive distraction...

Dec 2022
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Analyst/Coordinator

Implementation and Training

SONIFI Health could help us out with improving our use of the product in terms of the education of...

Dec 2022
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Analyst/Coordinator

Service and Support

Whenever the vendor sends out education or says that they will look for other education for us or...

Dec 2022
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Analyst/Coordinator

Interfacing and Integration

One integration issue that we have with the SONIFI Health platform is that it is only accessible to...

Dec 2022
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Manager

Functionality and Upgrades

The ability for our patients and families to screencast from their own devices has been hugely...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

One outcome of the product is consistency in education. Patients with similar diagnoses are getting...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The ease of use of the product for nurses and clinicians could be better, but I am unsure whether...

Dec 2022
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Manager

Relationship

I am very dissatisfied and frustrated with SONIFI Health. If we run into any issues, they are never...

Nov 2022
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Manager

Service and Support

SONIFI Health has incredibly poor customer service, and we don't get a response to emails or calls...

Nov 2022
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Manager

Functionality and Upgrades

The product is not meeting our needs because it is not very engaging or intuitive for patients;...

Nov 2022
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Manager

Implementation and Training

During the implementation, SONIFI Health sent us the wrong device, and that caused a delay. We were...

Nov 2022
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Manager

Technology

SONIFI Health’s product is amazing. It is a great product that is highly stable, highly reliable,...

Nov 2022
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Manager

Interfacing and Integration

The product is integrated with our EHR. That is a big benefit and is the main reason we pursued the...

Nov 2022
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Manager

Service and Support

The problem we have with SONIFI Health is a problem that plagues the whole healthcare industry, and...

Nov 2022
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Director

Technology

The interactive TV is incredibly user friendly, and there are a lot of capabilities for watching...

Oct 2022
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Director

Functionality and Upgrades

We have a few difficulties with the product's ease of use here and there. The vendor is pretty good...

Oct 2022
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Director

ROI / Cost

The product is expensive. The vendor doesn't just offer education videos. We get our TV services...

Oct 2022
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Director

Relationship

SONIFI Health is really engaged. I can email our analyst from SONIFI Health anytime. There is no...

Oct 2022
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Nurse

Technology

With the way we have SONIFI Health's system set up, it is not easy to use. Our remote controls for...

Oct 2022
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Nurse

Relationship

SONIFI Health is a good partner. They were not at first, but they got to that point. Our account...

Oct 2022
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Nurse

Interfacing and Integration

SONIFI Health's solution is not integrated with our EHR. The interface is very old. SONIFI Health's...

Oct 2022
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Director

ROI / Cost

SONIFI Health’s product would be better if they lowered the cost. The system is pretty expensive.

Oct 2022
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Director

Relationship

We are very pleased with SONIFI Health. Our representative gets back to us quickly, and they are...

Oct 2022
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Director

Functionality and Upgrades

We are happy with the program. The functionalities have a lot of options for us, and we are looking...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The things that are offered in the product are a nice distraction for patients staying in the...

Sep 2022
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VP/Other Executive

Technology

Something SONIFI Health could improve is the product's integration with food service systems and...

Sep 2022
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Manager

Implementation and Training

During the product's implementation into the technical environment, there was some miscommunication....

Sep 2022
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Manager

Service and Support

Part of our environment was in disastrous shape, but we didn't know that. The vendor’s installation...

Sep 2022
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Manager

Implementation and Training

Getting training or instructions from the vendor took more pulling than it should have.

Sep 2022
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Manager

Functionality and Upgrades

When we went live, the product got used before we were ready for patients to start using it. They...

Sep 2022
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Manager

Sales and Contracting

During the sales process, we told the vendor how we intended to use the TVs, and the salesperson...

Sep 2022
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Manager

Relationship

The vendor knows our opinion and the issues we have been having, and SONIFI Health is trying to...

Sep 2022
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Manager

Relationship

The vendor did whatever was necessary to solve problems that were important to solve, even when they...

Sep 2022
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CNIO

Other Observations & Comments

One of our challenges with SONIFI Health is that we don't have the appropriate television equipment...

Sep 2022
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Manager

Functionality and Upgrades

A voice command system might be helpful. When the patient turns on the TV, there is a welcome video....

Aug 2022
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Manager

Implementation and Training

SONIFI Health had a great implementation plan. They explained their plan, and it worked out well....

Aug 2022
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Manager

Service and Support

SONIFI Health’s customer service isn't as good as it used to be. They have had a lot of turnover...

Aug 2022
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Manager

Lessons Learned

The downside to the education videos is the participation piece and making sure that patients not...

Aug 2022
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Manager

Service and Support

Our experience with having a representative that we can call has gotten better as the years have...

Aug 2022
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Manager

Technology

One of the things we still struggle with is accessibility for our patients. The product works very...

Aug 2022
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Manager

Interfacing and Integration

I would like Interactive Patient Engagement Solutions to interact with a lot more things. Right now,...

Aug 2022
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Director

ROI / Cost

We have had some glitches, but I don't know whether those have been SONIFI Health's fault. The...

Aug 2022
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Director

Interfacing and Integration

SONIFI Health has a great product that meets our expectations for the things we have already...

Aug 2022
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Manager

Functionality and Upgrades

An outcome is that patients are more engaged in terms of their care. We assign videos to them based...

Aug 2022
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Manager

Future Outlook

SONIFI Health took a while to implement some tools. If they had come into the market a little...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

Having the education videos has been good. They definitely fill a role that previously we didn't...

Aug 2022
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Manager

Service and Support

We are usually the ones that find problems. SONIFI Health’s servers go down, and our nurses and...

Aug 2022
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Manager

Relationship

We have had good interactions with SONIFI Health's sales and technical support teams. We have...

Aug 2022
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Nurse

Other Observations & Comments

I am not sure whether I would buy the SONIFI Health solution again because I know there are other...

Aug 2022
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(0)
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Nurse

Interfacing and Integration

The integration we do have with SONIFI Health has been good. They have done that well.

Aug 2022
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(0)
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Nurse

Implementation and Training

SONIFI Health was new to the hospital environment because they have more of a hospitality...

Aug 2022
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(0)
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Nurse

Service and Support

When we have issues, the initial response from SONIFI is usually good when we reach out, but...

Aug 2022
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Director

ROI / Cost

One outcome we have seen is that SONIFI Health's system is our positive distraction. With the...

Jul 2022
||
(0)
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Director

Other Observations & Comments

The system is easy to use. Patients and staff members have had challenges with navigating the pillow...

Jul 2022
||
(0)
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Director

ROI / Cost

SONIFI Health does not charge for every little thing, and that was very important to us when we were...

Jul 2022
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(0)
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Director

Relationship

SONIFI Health has been a great partner. One of the reasons we went with them was that we thought...

Jul 2022
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Director

Relationship

We have on-demand education videos in the system, and those are a big help for the nurses. Sometimes...

Jul 2022
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Director

Relationship

I am aware of a couple of other products that are out there, and it seems that SONIFI Health’s is...

Jul 2022
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Director

Sales and Contracting

SONIFI Health eventually keeps their promises. The vendor’s folks have a lot of corporate guidance,...

Jul 2022
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Director

Sales and Contracting

SONIFI Health is bugging the heck out of us to sell us new and additional services, and that is not...

Jul 2022
||
(0)
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Director

Service and Support

Call hold times are lengthy. SONIFI Health can almost always fix our issues over the phone, but...

Jul 2022
||
(0)
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Director

Relationship

In the last couple of years, SONIFI Health has set up a recurring call between us and their...

Jul 2022
||
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Manager

Service and Support

I am very disenchanted with the vendor’s service and their products. The vendor still can't support...

Jul 2022
||
(0)
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Manager

Relationship

The vendor still has a significant issue with their labor force. They hire really questionable...

Jul 2022
||
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Manager

Functionality and Upgrades

The vendor comes up with updates on a random basis without much communication ahead of time.

Jul 2022
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Director

Functionality and Upgrades

SONIFI Health's system is a good system. It works well, and it is pretty reliable. I have seen lots...

Jun 2022
||
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Director

ROI / Cost

The vendor has a contract with us because of lack of competition, but SONIFI Health probably has to...

Jun 2022
||
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Director

Service and Support

SONIFI Health is a pretty good company to work with, but there are a couple of things in the system...

Jun 2022
||
(0)
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Director

Service and Support

On the rare occasion that I actually need someone to come to our facility, it is nearly impossible...

Jun 2022
||
(0)
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Director

Sales and Contracting

A weak area of SONIFI Health is their billing. Their accounting is really not that great. We have to...

Jun 2022
||
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Director

Technology

The vendor really hasn't had anything new. They have upgraded the patient interface, so what...

Jun 2022
||
(0)
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Director

ROI / Cost

The vendor has tried to surcharge us when they have come on-site, and they have tried to charge us...

Jun 2022
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