Interactive Patient Engagement Solutions Commentary

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We don't really have unexpected costs from the vendor. I would say that their subscription fee is...

I want the vendor to develop a GUI interface for the system to have a simplified, larger font for...

SONIFI Health is a good partner. They're responsive, and they want to help. The solution has more...

We’ve asked SONIFI Health for a couple of different things. Some of the features are a little...

I wouldn't buy most systems again. But this one actually works, so I would buy it again. It's pretty...

We don't ask for a lot of training, but the vendor is always helpful when we ask them. They don’t...

With support, sometimes we're on the phone for a really long time. When we're paying the...

I am not sure whether our staff members take advantage of the vendor's monthly training Teams...

We have had some issues with SONIFI Health that have gone unsolved for long periods of time.

SONIFI Health works very well with our EHR vendor to assign patient education videos and track...

I am not involved with billing, but I know that our service contract with SONIFI Health seems...

When Epic updates, we sometimes lose saved education in Interactive Patient Engagement Solutions....

Interactive Patient Engagement Solutions meets all of our needs at this point. One capability we are...

I would recommend SONIFI Health. I would tell others thinking about going with SONIFI Health about...

Regarding support, it is not that SONIFI Health is not responsive; they are, but when it comes to...

We wanted to start using Interactive Patient Engagement Solutions because of its interactive...

Our SONIFI Health representative is great and really does handle almost 100% of our needs. They are...

Interactive Patient Engagement Solutions is a very strong platform, and overall, we really like it.

SONIFI Health is phenomenal. They have people on-site whenever we have issues. They provide...

I have a real problem with SONIFI Health's support staff members. SONIFI Health's support is...

SONIFI Health keeps all of their promises, but sometimes, it is an uphill battle to get things done.

The vendor tries to keep their promises. The executive involvement is good because they set clear...

SONIFI Health doesn't have a modern, patient-centric program. It is controlled through a pillow...

We have pop-ups, which might constitute patient communication, but they are so limited.

Usually, Brian is not a part of things unless someone is out. I liked the communication that I had...

SONIFI Health doesn't have additional charges all the time.

I would say that SONIFI Health keeps all their promises, but sometimes we struggle. We struggle a...

We haven't had any major upgrades. SONIFI Health really hasn't had any updates with new technology...

I wouldn't say the service is proactive. We meet regularly, and I have asked for that, and we bring...

The product is fairly new. It has only been implemented for a few years. I think it helps the...

Most end users don't use the system because they are really patients. But the communication and...

SONIFI Health's system is positive for the patient, especially with technology. Patients can watch...

I have contact people who I work with for our facility, and I can email them and get a response in a...

SONIFI Health’s training was well organized, and they worked with us to make it happen for our...

The solution is doing exactly what SONIFI Health said it would. SONIFI Health has kept their word on...

I get reports from SONIFI Health consistently on the program itself and on all the additional things...

I have worked with SONIFI Health for several years, and they have always been a pleasure to work...

It would be helpful to have a patient handbook in the solution. However, I am limited in what I can...

The vendor takes the lead in alerting us about problems. I don’t recall having any issues.

SONIFI Health is doing everything that we need help with. We are trying to get our patients to use...

The system is helpful for letting patients know what to focus on post-visit and what they should and...

The system has been accurate. The integration with the patient education videos has been seamless,...

We use Interactive Patient Engagement Solutions on our inpatient side, so it is right at the point...

SONIFI Health has done a nice job of developing a governance structure with us to help us internally...

It would be great if the navigation of the system's menu screens kept up with the times. We recently...

I'm happy with SONIFI Health’s current tool. I would also like to understand what their road map...

Because of how we are organized, we can't use all the tools. The product would function a certain...

SONIFI Health is spread too thin. There are simple issues in our rooms that SONIFI Health can't...

SONIFI Health contracts out their on-site installation. We have a constant fight between the on-site...

We have more technical problems than we should. We put in a lot of tickets where either a pillow...

The system's integration with our EHR is good for patient education. The system has a lot of good...