Interactive Patient Engagement Solutions
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

I am very dissatisfied and frustrated with SONIFI Health. If we run into any issues, they are never...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

SONIFI Health has incredibly poor customer service, and we don't get a response to emails or calls...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is not meeting our needs because it is not very engaging or intuitive for patients;...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

During the implementation, SONIFI Health sent us the wrong device, and that caused a delay. We were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

SONIFI Health’s product is amazing. It is a great product that is highly stable, highly reliable,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product is integrated with our EHR. That is a big benefit and is the main reason we pursued the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The problem we have with SONIFI Health is a problem that plagues the whole healthcare industry, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The interactive TV is incredibly user friendly, and there are a lot of capabilities for watching...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a few difficulties with the product's ease of use here and there. The vendor is pretty good...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The product is expensive. The vendor doesn't just offer education videos. We get our TV services...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SONIFI Health is really engaged. I can email our analyst from SONIFI Health anytime. There is no...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

With the way we have SONIFI Health's system set up, it is not easy to use. Our remote controls for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

SONIFI Health is a good partner. They were not at first, but they got to that point. Our account...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

SONIFI Health's solution is not integrated with our EHR. The interface is very old. SONIFI Health's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

SONIFI Health’s product would be better if they lowered the cost. The system is pretty expensive.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are very pleased with SONIFI Health. Our representative gets back to us quickly, and they are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are happy with the program. The functionalities have a lot of options for us, and we are looking...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The things that are offered in the product are a nice distraction for patients staying in the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

Something SONIFI Health could improve is the product's integration with food service systems and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

During the product's implementation into the technical environment, there was some miscommunication....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Part of our environment was in disastrous shape, but we didn't know that. The vendor’s installation...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Getting training or instructions from the vendor took more pulling than it should have.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we went live, the product got used before we were ready for patients to start using it. They...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

During the sales process, we told the vendor how we intended to use the TVs, and the salesperson...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor knows our opinion and the issues we have been having, and SONIFI Health is trying to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor did whatever was necessary to solve problems that were important to solve, even when they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Other Observations & Comments

One of our challenges with SONIFI Health is that we don't have the appropriate television equipment...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A voice command system might be helpful. When the patient turns on the TV, there is a welcome video....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

SONIFI Health had a great implementation plan. They explained their plan, and it worked out well....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

SONIFI Health’s customer service isn't as good as it used to be. They have had a lot of turnover...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

The downside to the education videos is the participation piece and making sure that patients not...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our experience with having a representative that we can call has gotten better as the years have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

One of the things we still struggle with is accessibility for our patients. The product works very...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I would like Interactive Patient Engagement Solutions to interact with a lot more things. Right now,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have had some glitches, but I don't know whether those have been SONIFI Health's fault. The...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

SONIFI Health has a great product that meets our expectations for the things we have already...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

An outcome is that patients are more engaged in terms of their care. We assign videos to them based...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

SONIFI Health took a while to implement some tools. If they had come into the market a little...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Having the education videos has been good. They definitely fill a role that previously we didn't...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We are usually the ones that find problems. SONIFI Health’s servers go down, and our nurses and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had good interactions with SONIFI Health's sales and technical support teams. We have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Other Observations & Comments

I am not sure whether I would buy the SONIFI Health solution again because I know there are other...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

The integration we do have with SONIFI Health has been good. They have done that well.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

SONIFI Health was new to the hospital environment because they have more of a hospitality...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

When we have issues, the initial response from SONIFI is usually good when we reach out, but...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

One outcome we have seen is that SONIFI Health's system is our positive distraction. With the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The system is easy to use. Patients and staff members have had challenges with navigating the pillow...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

SONIFI Health does not charge for every little thing, and that was very important to us when we were...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SONIFI Health has been a great partner. One of the reasons we went with them was that we thought...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have on-demand education videos in the system, and those are a big help for the nurses. Sometimes...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I am aware of a couple of other products that are out there, and it seems that SONIFI Health’s is...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

SONIFI Health eventually keeps their promises. The vendor’s folks have a lot of corporate guidance,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

SONIFI Health is bugging the heck out of us to sell us new and additional services, and that is not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Call hold times are lengthy. SONIFI Health can almost always fix our issues over the phone, but...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the last couple of years, SONIFI Health has set up a recurring call between us and their...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am very disenchanted with the vendor’s service and their products. The vendor still can't support...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor still has a significant issue with their labor force. They hire really questionable...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor comes up with updates on a random basis without much communication ahead of time.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

SONIFI Health's system is a good system. It works well, and it is pretty reliable. I have seen lots...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor has a contract with us because of lack of competition, but SONIFI Health probably has to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

SONIFI Health is a pretty good company to work with, but there are a couple of things in the system...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

On the rare occasion that I actually need someone to come to our facility, it is nearly impossible...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

A weak area of SONIFI Health is their billing. Their accounting is really not that great. We have to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The vendor really hasn't had anything new. They have upgraded the patient interface, so what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor has tried to surcharge us when they have come on-site, and they have tried to charge us...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles