Home chevron icon Search

Interactive Patient Engagement Solutions
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report
Patient Perspectives on Patient Engagement Technology 2022: Identifying Opportunities to Align Patient, Organization, and Vendor Priorities
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship, Operations

We had issues where some equipment went down. SONIFI Health couldn't get us replacement equipment...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product is too cumbersome for our provider staff. There are too many steps to get where we are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The frustrating thing with SONIFI Health is that they have sent some of their workforce to work...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product works well with dietary services but not with interpretation services. Otherwise, the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For some of our elderly patients, the product can be a little difficult to figure out. We have to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our nursing staff members are very satisfied with the product. They know its ins and outs pretty...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

In order to have an electronic whiteboard in the room, SONIFI Health's product is integrated with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

When it comes to room controls, like turning up the lights or rolling up the shades, I am not...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SONIFI Health’s personnel has improved, and they are better at customer service than they used to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

SONIFI Health has a big place in my life at work, and I want to see them be successful so that they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

SONIFI Health doesn't have a lot of competitors, but they are the best in my opinion. However, they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I have worked in hospitals for many years, and I have been overseeing patient television systems...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SONIFI Health has two types of support. One is the technical operations center, which is pretty...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If someone is a young person in a hospital and isn't so sick, they aren't going to have a problem...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor makes themselves available much more than we take advantage of. They have regular online...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The product delivers, but it is a little pricey, and as good as the phone and web support are, they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had issues with getting needed reports out of the system.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

SONIFI Health was great with all their implementations.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have meetings with leaders at SONIFI Health pretty routinely, and they provide updates on where we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The ease of use for the patients has more to do with our TVs and call lines. We wish there were...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I am very candid with the vendor, and I let them know some of my concerns. The vendor is very good...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product has some problems, and it sometimes goes down. We have more problems with SONIFI...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

SONIFI Health has a great community forum where they get clients together to talk about what is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

SONIFI Health has multiple video vendors, and one difficult thing about that is that some of those...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

Our representative from SONIFI Health is an excellent resource, and they always get back to us right...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Operations, Product

SONIFI Health's system isn't hard to use. We just have to put it into practice. The system will take...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We have SONIFI Health's system on our TVs, and we use it for education. However, it doesn't circle...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

It takes some clicking to get into the system's videos. Patients have to select those videos, and it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

It would be nice if SONIFI Health were to get some updated videos. The vendor does update their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

There was a brief time when we had a lot of problems with SONIFI Health's system, and it wasn't that...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Relationship, Operations

The vendor tries to keep us involved in what they are doing and to see whether we are interested in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

SONIFI Health has a very stable model of implementation because they have been doing it forever as...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

Once SONIFI Heath has an update coming out, they blast me until I get things all set up and ready to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Value

The product is expensive. But it is worth it. In 12 months, my overall satisfaction will still be...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Relationship

I have a really good relationship with SONIFI Health. They keep giving me the same project manager....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Product

Technology changes and brings into question what experience we want our patients to have; for...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

The vendor has been very responsive. I would have to say that SONIFI Health has been one of the best...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor keeps trying to fix things for us. The vendor is doing a good job of responding to my...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I hardly ever talk to the vendor’s executive-level people, but I don't need to talk to them. We have...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The ease of use could be better, but I don't know that I would consider that the vendor’s fault per...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training was great when we first did the implementation. It has been a while since we have had...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

There is not a single solution out there that meets all my needs, but with what I have seen of the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are proactive about checking our systems, and SONIFI Health provides support for their servers. I...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The work we did with the integration between the camera and SONIFI Health's product has been good;...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our relationship with SONIFI Health is good. The vendor listens to us regarding enhancements and...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have support from SONIFI Health, but we have had some issues with the support with some unplanned...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The patient has to use the pillow speaker, which is old technology. The pillow speaker is required...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The upgrades from SONIFI Health are difficult because they have separate databases at each facility....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I met with a vendor executive because I had questions and concerns. If I need something, the vendor...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Perhaps SONIFI Health can make some of the improvements we would like. If the vendor is able to make...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

SONIFI Health has limited scale and technology. The system doesn't meet our needs in terms of not...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

When we are using the SONIFI Health product, it does not return to the previous channel that the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There is no mobile device application to be able to use the TV. The only option that I have is the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

We haven't asked the vendor to do anything that they have not delivered. But what the vendor offered...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The main negative feedback we have received from our clinical staff is that the solution’s door sign...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are planning to implement the SONIFI Health solution at more of our facilities. My understanding...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The main challenge we have had with SONIFI Health is in their support model. That is a big gap for...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are pretty satisfied with SONIFI Health’s executive involvement. Their leadership understands the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

The main outcome we have achieved with the SONIFI Health platform is providing positive distraction...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

SONIFI Health could help us out with improving our use of the product in terms of the education of...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Whenever the vendor sends out education or says that they will look for other education for us or...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One integration issue that we have with the SONIFI Health platform is that it is only accessible to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The ability for our patients and families to screencast from their own devices has been hugely...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

One outcome of the product is consistency in education. Patients with similar diagnoses are getting...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The ease of use of the product for nurses and clinicians could be better, but I am unsure whether...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

I am very dissatisfied and frustrated with SONIFI Health. If we run into any issues, they are never...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

SONIFI Health has incredibly poor customer service, and we don't get a response to emails or calls...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is not meeting our needs because it is not very engaging or intuitive for patients;...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During the implementation, SONIFI Health sent us the wrong device, and that caused a delay. We were...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

SONIFI Health’s product is amazing. It is a great product that is highly stable, highly reliable,...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product is integrated with our EHR. That is a big benefit and is the main reason we pursued the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The problem we have with SONIFI Health is a problem that plagues the whole healthcare industry, and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The interactive TV is incredibly user friendly, and there are a lot of capabilities for watching...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have a few difficulties with the product's ease of use here and there. The vendor is pretty good...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

The product is expensive. The vendor doesn't just offer education videos. We get our TV services...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

SONIFI Health is really engaged. I can email our analyst from SONIFI Health anytime. There is no...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

With the way we have SONIFI Health's system set up, it is not easy to use. Our remote controls for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

SONIFI Health is a good partner. They were not at first, but they got to that point. Our account...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

SONIFI Health's solution is not integrated with our EHR. The interface is very old. SONIFI Health's...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

SONIFI Health’s product would be better if they lowered the cost. The system is pretty expensive.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are very pleased with SONIFI Health. Our representative gets back to us quickly, and they are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are happy with the program. The functionalities have a lot of options for us, and we are looking...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The things that are offered in the product are a nice distraction for patients staying in the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Something SONIFI Health could improve is the product's integration with food service systems and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

During the product's implementation into the technical environment, there was some miscommunication....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Part of our environment was in disastrous shape, but we didn't know that. The vendor’s installation...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Getting training or instructions from the vendor took more pulling than it should have.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we went live, the product got used before we were ready for patients to start using it. They...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture

During the sales process, we told the vendor how we intended to use the TVs, and the salesperson...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor knows our opinion and the issues we have been having, and SONIFI Health is trying to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor did whatever was necessary to solve problems that were important to solve, even when they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

One of our challenges with SONIFI Health is that we don't have the appropriate television equipment...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
View All Reports
Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Perception
KLAS article icon
Patient Perspectives on Patient Engagement Technology 2022
26 May 22    |   Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
Performance
KLAS article icon
Patient Experience Improvement 2021
02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
Performance
KLAS article icon
Patient Engagement Platforms 2020
08 January 21    |   Adam Cherrington and Dan Czech
Provider organizations have begun to consistently ask who, if anyone, can be a one-stop shop for patient engagement—allowing organizations to consolidate vendors and create a unified patient experience. Directed by the voices of provider and vendor executives, along with patients themselves, KLAS has helped the industry define “patient engagement platforms” through a series of reports and summits. This report is a culmination of those efforts, intended to help provider organizations understand who they can turn to for all (or almost all) of their patient engagement needs. Included in this study are insights from 153 of the broadest-adopting customers across 33 vendors.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​