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User Commentary
Loyalty, Value
There are some technologies that SONIFI provides, like digital whiteboards and door signs, that can...
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Relationship
SONIFI is really advanced, and if there is any training, they communicate with me, so they have...
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Product
Overall, things are really good with SONIFI, but sometimes there are a few things in the solution...
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Value
The solution is pretty expensive. I know there are much cheaper options out there, but we get what...
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Product
I like the customization of the solution. The vendor can add in information from our hospital, such...
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Relationship
When we have to submit tickets to SONIFI Health for issues, we don't get the responses or feedback...
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Product
SONIFI Health is a pretty good patient engagement system for healthcare. I have been in hospitals...
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Culture, Value
With SONIFI Health, charges are based on the contract that we signed way back when. If we have to...
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Product
Interactive Patient Engagement Solutions is a very good, fairly reliable product. I have worked in...
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Culture
SONIFI Health wasn’t prepared when they came out to our site for an implementation. They were...
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Value
SONIFI Health could increase the value for us by not charging for service calls. I have a lot of...
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Operations
I would tell others to confirm all the information they give SONIFI Health. We send them a list of...
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Product
There is a wide range of patients in the hospital, and elderly patients have a difficult time with...
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Relationship, Operations, Product
I haven't given SONIFI Health a top score because we recently had an upgrade that they couldn't...
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Relationship, Operations
SONIFI Health has been a good partner. SONIFI Health is pretty responsive when we need to pull them...
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Product
The system uses a pillow speaker to control the TV. We have interactive TV through the system. We...
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Operations
There really is no ongoing training from SONIFI Health. They make available resources like...
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Product
We wanted to add patient schedules to the screens, and SONIFI Health could do that. Interactive...
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Loyalty
We are evaluating the system against other products to make sure that it is still the best product...
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Relationship, Product
SONIFI Health supports us with the necessary automatic switching of input for virtual nursing. That...
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Relationship
We have had a couple of recent instances of downtime, and SONIFI Health has been really eager to...
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Operations, Product
We have had some challenges related to upgrades and having the appropriate staffing with SONIFI...
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Product
This may be more about our utilization of Interactive Patient Engagement Solutions, but I don't...
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Loyalty
Interactive Patient Engagement Solutions is easy to use. It does what we need it to do today. Also,...
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Loyalty
We definitely have some needs that we want to discuss with SONIFI Health about patients and families...
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Value
SONIFI Health's SLA isn't appropriate for healthcare. They are a large company with use cases...
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Loyalty
Right now, the plan is for Interactive Patient Engagement Solutions to be a part of our long-term...
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Relationship, Value
Interactive Patient Engagement Solutions isn’t cheap, but it is worth every cent. SONIFI Health was...
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Operations, Product
When we first put Interactive Patient Engagement Solutions in, we did a lot of work so that patient...
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Relationship
We have worked with some of the same SONIFI Health people for years, so there is great retention...
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Relationship
If there was an issue in Interactive Patient Engagement Solutions, I have seen the vendor call and...
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Value
SONIFI Health has asked whether we want to upgrade to movies, and that comes with an additional cost...
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Operations
There is a huge assumption of technology that everybody understands everything, and maybe that is an...
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Product
If we have any opportunities for integration of Interactive Patient Engagement Solutions, they are...
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Relationship, Operations
I would tell someone who is looking to implement the system to be engaged with SONIFI Health, know...
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Relationship
I have never utilized SONIFI Health’s services and guidance outside of our regular meetings. But our...
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Product
Interactive Patient Engagement Solutions feels very intuitive; we turn on the television and click...
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Relationship, Operations
Our SONIFI Health customer service representative is wonderful, but we have been trying to get...
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Loyalty
We haven’t had an upgrade in Interactive Patient Engagement Solutions in a while because we aren’t...
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Product
I would like to see reminders come up at the bottom of the screen to remind people of things, but...
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Product, Value
Interactive Patient Engagement Solutions is wonderful. It meets the goals for patient education, and...
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Relationship
When our SONIFI Health customer executive elevates something, it takes time to get a response, and...
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Relationship
We meet regularly with SONIFI Health, and we go over any issues that we have. Our customer executive...
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Relationship
SONIFI Health follows through with the majority of things, but there is a minority that we have to...
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Value
We buy so many videos from SONIFI Health that we should get certain things, like remotes, added in....
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Product
For some patients, using their hands and maneuvering Interactive Patient Engagement Solutions is...
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Product
We use Interactive Patient Engagement Solutions for patient food ordering, and we have had some...
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Product
Overall, Interactive Patient Engagement Solutions is a very cool program. Most patients like...
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Relationship
SONIFI Health’s support team has been very responsive when I have reached out in the past, and they...
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Operations
Communication could have gone better during the implementation, and SONIFI Health could have done...
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Product
For end users, the ease of use is generally pretty good. But it also really depends on the patient...
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Loyalty, Product
The system definitely meets all our needs and the current product functionality that we have asked...
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Relationship
The vendor is pretty good with support. I like their support. The ongoing phone and web support...
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Culture, Relationship, Operations
We don't pay for the facility installation, but in general, SONIFI Health has created a favorable...
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Value
I think about the solution driving tangible outcomes more from an EMR perspective because there is a...
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Loyalty
We recommended the solution to a facility. Also, our organization is made up of a handful of...
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Operations, Product
Clinicians or nurses don't typically use SONIFI Health's system because it is meant more for a...
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Operations, Product
Nobody likes to watch videos, but for the most part, patients like Interactive Patient Engagement...
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Operations
We had an upgrade a while ago, and it seemed to help. SONIFI Health offers a lot more training than...
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Relationship
Every time I have ever had to call or talk to SONIFI Health, I have always gotten really good...
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Product
Interactive Patient Engagement Solutions works pretty well as far as integration goes. There is a...
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Product
The TVs are great. Every patient has one, and I know SONIFI Health probably has something where they...
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Loyalty
As far as I know, Interactive Patient Engagement Solutions is part of our long-term plan, but I know...
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Operations, Product
I wish there were some videos available regarding specific things that we deal with in our state....
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Relationship, Product
Interactive Patient Engagement Solutions works for the most part, and there is no denying that. No...
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Relationship
When we call SONIFI Health’s tech support team, they are always very helpful and always answer....
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Relationship, Operations
SONIFI Health’s project managers, technical support, and the people who help run implementation...
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Relationship
If something is urgent and we need frequent updates from SONIFI Health’s tech support, we struggle...
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Operations
SONIFI Health sends someone out for training, and they work with our very difficult schedule...
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Operations
There is always room for improvement. During the last implementation, SONIFI Health ran into some...
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Operations
We have regular meetings with one individual, and it seems like they are always bringing things to...
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Relationship
With some of the things I bring to SONIFI Health's support people, it seems like they take a chunk...
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Value
We used to have a call center where people took orders, and now Interactive Patient Engagement...
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Operations, Product, Value
I believe the only thing we have not been able to get with Interactive Patient Engagement Solutions...
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Product
The challenge for patients with Interactive Patient Engagement Solutions is the pillow speaker,...
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Loyalty, Value
We are not utilizing the Interactive Patient Engagement Solutions product to go across the care...
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Relationship
The people who work for SONIFI Health are kind, lovely, and very nice. Our SONIFI Health account...
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Loyalty, Relationship
SONIFI Health has an inability to proactively sense a problem and fix it with this current version...
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Relationship
We have had a lot of people at SONIFI Health who have been very involved in one of our upgrades....
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Loyalty, Product
We actually still have the old user interface. We have been trying to move to the new interface for...
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Operations, Product
It is really hard to say what the ease of use for the patients is, to tell the truth. The product is...
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Product, Value
Translation is something that SONIFI Health could work on. They do English and Spanish translations,...
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Product
For this solution, there are a lot of clicks on the remote to get through and see the assigned...
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Loyalty, Product
We got much more reporting from the recent upgrade with this solution. As we start to use this...
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Relationship, Operations
SONIFI Health's biggest strength is they have a team approach. We did the upgrade, and I felt that...
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Operations
Our initial training from SONIFI Health was fine. A person came out to our location, and they were...
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Product
We like Interactive Patient Engagement Solutions. It meets our needs, and it functions pretty well....
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Operations, Product
We have had some delays with SONIFI Health. Some things came in phases from them. The first thing...
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Relationship
SONIFI Health is doing well with end users. We have someone from SONIFI Health who contacts us...
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Operations, Product
I was in on the initial plan and training for Interactive Patient Engagement Solutions. The system...
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Operations, Product
The system's ease of use depends on the user's age. The pillow pads are a little complex for older...
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Loyalty
The data in the system can be difficult to get through. Some of it is skewed, but we are able to...
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Culture, Relationship
I like the system. We have regularly scheduled meetings with SONIFI Health. We have been through a...
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Culture, Loyalty, Product
The Interactive Patient Engagement Solutions system works as the vendor said it would, and it just...
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Operations
SONIFI Health does a ton of training with the nurses. They are always in contact with our people and...
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Loyalty
We are starting to integrate the Interactive Patient Engagement Solutions system into our EHR. We...
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Relationship
Most of the time, SONIFI Health can solve our issues with Interactive Patient Engagement Solutions...
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Loyalty, Operations, Value
We do a lot of education on Interactive Patient Engagement Solutions, and it is easy to see the...
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Operations
SONIFI Health was very good with our implementation; they were very on top of it. They had a plan...
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Operations, Product
The Interactive Patient Engagement Solutions system is easy to use. It is self-explanatory; we push...
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Culture, Product, Value
Interactive Patient Engagement Solutions is a wonderful product. It is really a high-end product,...
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Relationship
In our recurring calls, the vendor is very proactive about identifying any concerns we have and then...
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Loyalty, Operations, Product
End users are still not using the product like we want because of the ease of use. We have tried a...
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Operations, Product
The ease of use for nurses or clinicians just depends on the system. Providers can turn the...
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Operations
I would buy the product again because moving to Interactive Patient Engagement Solutions was super...
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Product
With the integration with our EMR, we had to go in and actually create orders. I don't know how that...
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Value
As SONIFI Health was installing the system, they found a problem. And when we have done stuff like...
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Relationship
As far as communication goes, SONIFI Health is available at all times. They have a person who meets...
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Relationship, Value
When I ask for new technology from SONIFI Health, either I am asking for something they already are...
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Value
I pay too much money for Interactive Patient Engagement Solutions. It is not free, so I pay too much...
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Relationship
With SONIFI Health, when we have a problem, we call a number, and they ask us for our client. It may...
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Operations
With SONIFI Health and Interactive Patient Engagement Solutions, there is no training. We turn on...
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Loyalty, Product
Prior to using SONIFI Health's product, we had another TV system here. It is a big headache when we...
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Product
SONIFI Health might have some products that we aren't currently using, so maybe there is some...
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Culture, Value
The service fees are shockingly expensive for Interactive Patient Engagement Solutions. If there is...
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Relationship
SONIFI Health is pretty good at improving their product, but I don't know that SONIFI Health solves...
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Product, Value
If we tell a patient to watch a video because it is helpful in managing the patient's disease, there...
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Culture, Loyalty
SONIFI Health does their best to keep promises. One of the reasons I went to SONIFI Health to begin...
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Culture, Operations
For an installation at one of our locations, SONIFI Health gave me a quote for everything, but they...
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Operations, Product
We have a wide range of patients, and that is one thing I have actually complained about with SONIFI...
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Loyalty, Product
Ease of use is definitely there, but our usage of Interactive Patient Engagement Solutions is poor...
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Operations, Value
There really hasn't been any training from SONIFI Health, but we haven't requested it. If SONIFI...
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Culture, Relationship
We had a problem recently that we had to have SONIFI Health look at multiple times before they could...
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Loyalty, Operations, Product
I would like to see Interactive Patient Engagement Solutions utilized to its utmost capability. I...
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Relationship, Product
SONIFI Health is great. Their interface is very easy for the patient to navigate. Everything about...
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Product
We use Interactive Patient Engagement Solutions for signage throughout the organization and...
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Operations
Interactive Patient Engagement Solutions offers our patients another way to be educated with video...
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Product
This is not SONIFI Health’s fault, and I don’t think there is something that they can do, but our...
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Culture, Relationship
SONIFI HEALTH is really good about letting us know what is new or coming down the pipe, and they are...
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