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Interactive Patient Engagement Solutions Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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Commentary Summary

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User Commentary

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Nurse

Relationship

The vendor tries to keep their promises. The executive involvement is good because they set clear...

Nov 2025
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Nurse

Loyalty, Product, Value

SONIFI Health doesn't have a modern, patient-centric program. It is controlled through a pillow...

Nov 2025
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Nurse

Relationship, Product

We have pop-ups, which might constitute patient communication, but they are so limited.

Nov 2025
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Director

Relationship

Usually, Brian is not a part of things unless someone is out. I liked the communication that I had...

Nov 2025
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Director

Value

SONIFI Health doesn't have additional charges all the time.

Nov 2025
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Director

Product

I would say that SONIFI Health keeps all their promises, but sometimes we struggle. We struggle a...

Nov 2025
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Director

Product

We haven't had any major upgrades. SONIFI Health really hasn't had any updates with new technology...

Nov 2025
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Director

Relationship

I wouldn't say the service is proactive. We meet regularly, and I have asked for that, and we bring...

Nov 2025
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Director

Value

The product is fairly new. It has only been implemented for a few years. I think it helps the...

Oct 2025
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Director

Operations, Product

Most end users don't use the system because they are really patients. But the communication and...

Oct 2025
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Director

Product, Value

SONIFI Health's system is positive for the patient, especially with technology. Patients can watch...

Oct 2025
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Director

Relationship

I have contact people who I work with for our facility, and I can email them and get a response in a...

Oct 2025
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Director

Operations

SONIFI Health’s training was well organized, and they worked with us to make it happen for our...

Oct 2025
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Director

Culture, Value

The solution is doing exactly what SONIFI Health said it would. SONIFI Health has kept their word on...

Oct 2025
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Director

Relationship

I get reports from SONIFI Health consistently on the program itself and on all the additional things...

Oct 2025
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Analyst/Coordinator

Relationship

I have worked with SONIFI Health for several years, and they have always been a pleasure to work...

Oct 2025
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Director

Product

It would be helpful to have a patient handbook in the solution. However, I am limited in what I can...

Oct 2025
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Director

Relationship

The vendor takes the lead in alerting us about problems. I don’t recall having any issues.

Oct 2025
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Director

Relationship

SONIFI Health is doing everything that we need help with. We are trying to get our patients to use...

Oct 2025
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Director

Product

The system is helpful for letting patients know what to focus on post-visit and what they should and...

Oct 2025
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Director

Product

The system has been accurate. The integration with the patient education videos has been seamless,...

Oct 2025
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Director

Product

We use Interactive Patient Engagement Solutions on our inpatient side, so it is right at the point...

Oct 2025
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Director

Relationship

SONIFI Health has done a nice job of developing a governance structure with us to help us internally...

Oct 2025
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Director

Operations, Product

It would be great if the navigation of the system's menu screens kept up with the times. We recently...

Oct 2025
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VP/Other Executive

Loyalty

I'm happy with SONIFI Health’s current tool. I would also like to understand what their road map...

Sep 2025
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(0)
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VP/Other Executive

Loyalty, Product

Because of how we are organized, we can't use all the tools. The product would function a certain...

Sep 2025
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CIO

Relationship, Value

SONIFI Health is spread too thin. There are simple issues in our rooms that SONIFI Health can't...

Sep 2025
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CIO

Culture, Operations

SONIFI Health contracts out their on-site installation. We have a constant fight between the on-site...

Sep 2025
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CIO

Relationship, Product

We have more technical problems than we should. We put in a lot of tickets where either a pillow...

Sep 2025
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CIO

Product

The system's integration with our EHR is good for patient education. The system has a lot of good...

Sep 2025
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CNIO

Loyalty, Product

Part of our concern with the system's integration is that when we use the system to start...

Aug 2025
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CNIO

Operations

I don't know whether we have really received training from SONIFI Health. A possible improvement for...

Aug 2025
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CNIO

Relationship

From a support perspective, SONIFI Health has been great. They have been a very good partner, and...

Aug 2025
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CNIO

Value

With Interactive Patient Engagement Solutions, users can have many dashboards for different clinical...

Aug 2025
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CNIO

Operations, Product

The system's ease of use comes down to how it has been configured. If an organization configures it...

Aug 2025
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Director

Loyalty

We are not sure if Interactive Patient Engagement Solutions is part of our long-term plans because...

Jul 2025
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Director

Operations

During the implementation of Interactive Patient Engagement Solutions, the resources that SONIFI...

Jul 2025
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Director

Operations, Product

Users have to use a pillow speaker to navigate. The pillow speakers are not the easiest to use.

Jul 2025
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(0)
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Manager

Operations

Our implementation with SONIFI Health was horrible. When we implemented the system at one of our...

Jul 2025
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Manager

Operations

I haven't seen any ongoing training from SONIFI Health. I would love it if someone could come...

Jul 2025
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Manager

Product

It is very difficult to integrate with Interactive Patient Engagement Solutions. We can't even offer...

Jul 2025
||
(0)
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Manager

Culture, Operations, Product

With Interactive Patient Engagement Solutions, we have limited access to videos. I have had...

Jul 2025
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Manager

Loyalty

We are not using Interactive Patient Engagement Solutions. Our nurses don't incorporate it into...

Jul 2025
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Director

Loyalty, Value

There are some technologies that SONIFI provides, like digital whiteboards and door signs, that can...

Mar 2025
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Director

Relationship

SONIFI is really advanced, and if there is any training, they communicate with me, so they have...

Mar 2025
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Director

Product

Overall, things are really good with SONIFI, but sometimes there are a few things in the solution...

Mar 2025
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Director

Value

The solution is pretty expensive. I know there are much cheaper options out there, but we get what...

Mar 2025
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(0)
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Director

Product

I like the customization of the solution. The vendor can add in information from our hospital, such...

Mar 2025
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Analyst/Coordinator

Relationship

When we have to submit tickets to SONIFI Health for issues, we don't get the responses or feedback...

Feb 2025
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(0)
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Analyst/Coordinator

Product

SONIFI Health is a pretty good patient engagement system for healthcare. I have been in hospitals...

Feb 2025
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(0)
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Analyst/Coordinator

Culture, Value

With SONIFI Health, charges are based on the contract that we signed way back when. If we have to...

Feb 2025
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(0)
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Director

Product

Interactive Patient Engagement Solutions is a very good, fairly reliable product. I have worked in...

Feb 2025
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(0)
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Director

Culture

SONIFI Health wasn’t prepared when they came out to our site for an implementation. They were...

Feb 2025
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(0)
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Director

Value

SONIFI Health could increase the value for us by not charging for service calls. I have a lot of...

Feb 2025
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(0)
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Director

Operations

I would tell others to confirm all the information they give SONIFI Health. We send them a list of...

Feb 2025
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(0)
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Director

Product

There is a wide range of patients in the hospital, and elderly patients have a difficult time with...

Feb 2025
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(0)
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Director

Relationship, Operations, Product

I haven't given SONIFI Health a top score because we recently had an upgrade that they couldn't...

Feb 2025
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(0)
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Director

Relationship, Operations

SONIFI Health has been a good partner. SONIFI Health is pretty responsive when we need to pull them...

Feb 2025
||
(0)
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Director

Product

The system uses a pillow speaker to control the TV. We have interactive TV through the system. We...

Feb 2025
||
(0)
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Director

Operations

There really is no ongoing training from SONIFI Health. They make available resources like...

Feb 2025
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(0)
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Director

Product

We wanted to add patient schedules to the screens, and SONIFI Health could do that. Interactive...

Feb 2025
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(0)
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Director

Loyalty

We are evaluating the system against other products to make sure that it is still the best product...

Feb 2025
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Manager

Relationship, Product

SONIFI Health supports us with the necessary automatic switching of input for virtual nursing. That...

Jan 2025
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