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Current Time Inside Cache Tag Helper: 9/27/2020 12:12:42 AM and Model.EvProductId = 3404

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User Commentary

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Director

Service and Support

During the COVID-19 pandemic, SONIFI Health quickly changed our program to include safety messages....

Sep 2020
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Director

Functionality and Upgrades

SONIFI Health has come in and helped build a standard patient experience platform from an inpatient...

Sep 2020
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Director

Service and Support

SONIFI Health is very easy to work with. I have a direct line to the executives, and I have an...

Sep 2020
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VP/Other Executive

Service and Support

SONIFI Health has done well in supporting us during the COVID-19 crisis. We have changed a lot of...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The ease of use is one reason we have the product. We want there to be improved satisfaction while a...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

There are some areas in the product that we are struggling with because we are trying to push the...

Sep 2020
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VP/Other Executive

Service and Support

The vendor has had some struggles in delivering new technology, but we are basically asking the...

Sep 2020
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VP/Other Executive

Service and Support

The vendor's support has been good. There is a small footprint and a small deployment, but they have...

Sep 2020
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VP/Other Executive

Relationship

The vendor executives are not off-the-charts involved, but there has been good engagement between...

Sep 2020
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VP/Other Executive

Service and Support

The vendor has had some struggles around driving tangible outcomes. We were asking things that were...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I think the product has delivered everything we expected, and we are just pushing for more. We are...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

I can only speak from a technology perspective, and our goal is to have the patients like the...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

There is an area of the product that is deficient; it is not as robust or mature as we would have...

Sep 2020
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VP/Other Executive

Relationship

We have had a nice partnership with the vendor. They have been great to work with. The people are...

Sep 2020
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Nurse

Service and Support

I wasn’t here when the contract was signed and things were promised. SONIFI Health is very slow to...

Aug 2020
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Nurse

Technology

There is better technology out there, and anyone who is looking at the system can figure that out....

Aug 2020
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Nurse

Relationship

I used to meet with the vendor more frequently, and then they had a massive amount of turnover for...

Aug 2020
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Nurse

Relationship

The vendor’s people are very kind and talk me off the ledge. I have a lovely representative right...

Aug 2020
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Manager

Functionality and Upgrades

The current functionality of the product meets our needs today. I never hear anything negative, and...

Jul 2020
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Manager

Service and Support

I know that the vendor has offered us some things that we haven't yet taken advantage of, and that...

Jul 2020
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Manager

Relationship

The vendor's executive involvement is pretty good. I can email the executives, and they seem to be...

Jul 2020
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Manager

Functionality and Upgrades

I would tell someone looking at the product that it offers creative ways to communicate with...

Jul 2020
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Director

Relationship

We have had a really fantastic SONIFI Health account representative for years, and we have had a...

Jul 2020
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Director

Service and Support

There was a situation where we needed to update some urgent messaging, and SONIFI Health was...

Jul 2020
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Nurse

Relationship

SONIFI Health seems to be responsive. They are good at sending us reports monthly so that we can see...

Jun 2020
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Director

Service and Support

SONIFI Health has been there a lot for us during the COVID-19 crisis. My future satisfaction should...

May 2020
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Director

Other Observations & Comments

Providing a one-stop shop is definitely the second most important thing if not the most important...

May 2020
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Director

Functionality and Upgrades

We put SONIFI Health in the exceeding expectations category. From day one, their solutions have been...

May 2020
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Director

Functionality and Upgrades

We have a patient experience team of people who get messages with patients' requests and do rounding...

May 2020
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CNIO

Functionality and Upgrades

The patients are the users, and they often require some assistance in learning how to use things....

May 2020
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CNIO

Implementation and Training

We turn in requests for things we would like to see, and the vendor is always very receptive to...

May 2020
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CNIO

Relationship

SONIFI Health has always been very responsive and receptive to anything we have asked for. We have...

May 2020
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CNIO

Implementation and Training

The vendor has made some education available. We also have a third-party education solution, so I...

May 2020
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CNIO

Interfacing and Integration

The vendor has been extremely helpful in helping us work within our EHR and integrate with our EHR...

May 2020
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CNIO

Functionality and Upgrades

We have added interactive room boards. We have had interactive TVs, but now we have care boards in...

May 2020
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CNIO

Relationship

We have a good relationship with the vendor. We don't roll our eyes every time the vendor gives us a...

May 2020
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CNIO

Implementation and Training

When SONIFI Health has come out and done the training, we haven’t been able to get them to train us...

May 2020
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Manager

Service and Support

SONIFI Health is really good at identifying issues that they have seen before. We have noticed them...

May 2020
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Manager

Service and Support

I would ding the vendor a bit on their support rating. For email support, we typically deal with the...

May 2020
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Manager

Other Observations & Comments

We primarily look at HCAHPS scores, but it is hard to attribute improvements in those scores to a...

May 2020
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Manager

Relationship

My overall satisfaction with the vendor has always been very good, but it has been even higher since...

May 2020
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Manager

Relationship

Since SONIFI Health's solution is our main patient communication platform, they have had to be very...

May 2020
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Manager

Relationship

The vendor has kept all their promises to us. We feel like a close partner with them. I say this as...

May 2020
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Manager

Relationship

The vendor avoids charging for every little thing, and I think that is because of the relationship...

May 2020
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Manager

Implementation and Training

Training is one area that SONIFI Health needs to develop more. Their initial training was great, but...

May 2020
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Manager

Functionality and Upgrades

The vendor is pretty good with implementing upgrades. We are constantly going through upgrades.

May 2020
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Manager

Implementation and Training

The implementation training is in person, and the vendor brings their experts on-site to train the...

May 2020
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Manager

Other Observations & Comments

The system is working as promoted, but sometimes SONIFI Health embellishes a feature, and then it...

May 2020
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Manager

Interfacing and Integration

We have come to the vendor with some crazy integration requests, such as the development of entirely...

May 2020
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Manager

Technology

Product quality is hard to judge because there are so many flashy, impressive-looking products out...

May 2020
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Manager

Technology

I would say that the vendor has room for improvement with app development. I am a tough sell, and I...

May 2020
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Manager

Other Observations & Comments

The current iteration of SONIFI Health's product is very intuitive. However, the system's controls...

May 2020
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Manager

ROI / Cost (care and feeding)

SONIFI Health's charging is appropriate. We don't feel like they are nickel-and-diming. Considering...

May 2020
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Manager

Service and Support

The quality of the phone and email support really comes down to the luck of the draw. Our on-site...

May 2020
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Manager

Relationship

In terms of how well SONIFI Health has supported us through the COVID-19 crisis, I have been very...

May 2020
 Helpful

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Manager

Other Observations & Comments

If I had to decide whether to buy this solution again, I would see what the industry is offering and...

May 2020
 Helpful

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Manager

Service and Support

I am not crazy about SONIFI Health's in-person service. SONIFI Health claims they have very good...

Apr 2020
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Manager

Other Observations & Comments

SONIFI Health gave us some offers for various videos to put in our patient’s television system due...

Apr 2020
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Manager

Other Observations & Comments

We have the latest version that SONIFI Health offers, but we have people who struggle with ordering...

Apr 2020
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Manager

Other Observations & Comments

SONIFI Health could improve foreign language options in the product. SONIFI Health has a Spanish and...

Apr 2020
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Manager

Sales and Contracting

We really disliked SONIFI Health’s sales team that sold us the system. The people were terrible to...

Apr 2020
 Helpful

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Manager

Service and Support

Overall, we are pretty happy with SONIFI Health. Once we got through the front door of SONIFI Health...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

One thing I don't like about SONIFI Health is that they are too expensive. Everybody agrees on that....

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

SONIFI Health is hands down one of the best vendors an organization can choose for a patient...

Apr 2020
 Helpful

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Director

Service and Support

When it comes to supporting us through the COVID-19 crisis, SONIFI Health has been good. They have...

Apr 2020
 Helpful

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Director

ROI / Cost (care and feeding)

I would buy SONIFI Health again. Hindsight is 20/20, and I think there were some things that we...

Apr 2020
 Helpful

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Director

Functionality and Upgrades

As far as vendors go, I think SONIFI Health’s ability to offer their suite of functionality through...

Apr 2020
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Manager

Functionality and Upgrades

One of the complaints I hear from patients is that there is an awful lot of clicking in the system....

Apr 2020
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Manager

Other Observations & Comments

The whole product is on a separate server at each location. Someday, it would really be great if the...

Apr 2020
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Manager

ROI / Cost (care and feeding)

SONIFI Health does keep all their promises. They have a little trouble with their management, but...

Apr 2020
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Manager

Implementation and Training

SONIFI Health doesn’t provide a ton of training, except when providers first come on. We have...

Apr 2020
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Manager

Sales and Contracting

SONIFI Health finally came up with a video to show all the new changes they were putting into the...

Apr 2020
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Manager

Functionality and Upgrades

I have had a few issues with support, but hopefully, we are done with those. We had an issue where...

Apr 2020
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Manager

Relationship

We pretty much tell SONIFI Health what is going on. The television systems were originally for...

Apr 2020
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Manager

Functionality and Upgrades

SONIFI Health has options in only English and Spanish, and there are certainly more languages than...

Apr 2020
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Manager

Functionality and Upgrades

By the time the solution was presented to me, it had been doing almost all the things that we had...

Mar 2020
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Manager

Service and Support

When we first started with the vendor, we often sent emails to their technical support group about a...

Mar 2020
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Manager

Functionality and Upgrades

It is important to have things that work together, especially in the hospital environment where...

Mar 2020
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Analyst/Coordinator

Technology

The system has been rock solid for many years. It has been down maybe twice, and one of those times...

Mar 2020
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Analyst/Coordinator

Relationship

SONIFI Health has been very good about taking care of everything. We have a service agreement with...

Mar 2020
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Analyst/Coordinator

Implementation and Training

When we upgraded the system, the training was really good. There were plenty of trainers on-site....

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We aren't using the system to its fullest capacity. Everything that we have through the system is...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

We send SONIFI Health videos that we want to use, such as our welcome channel. We make videos and...

Mar 2020