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Interactive Patient Engagement Solutions
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User Commentary

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Manager

Upgrades are a strong point of SONIFI Health. They are always trying to improve their product and...

Oct 2021
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Manager

Most of my problems with SONIFI Health are not around the product itself but the way it works. The...

Oct 2021
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Manager

SONIFI Health's accounting department is really poor. There was a big issue involving the invoices...

Oct 2021
||
(0)
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Manager

I have always complained about the vendor's pricing. The product is really expensive. We like it,...

Oct 2021
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CIO

The vendor's developers have always been very willing to work with us to implement our ideas. I...

Oct 2021
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Manager

When I started working with the software years after our organization starting using it,...

Oct 2021
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Manager

SONIFI Health is responsive. We have an okay relationship; I can’t say that everything is fantastic....

Oct 2021
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(0)
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Manager

We would definitely be open to looking at other platforms. I wouldn’t buy SONIFI Health's software...

Oct 2021
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(0)
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Manager

There were some misunderstandings at first; there were things that we thought we were going to get...

Oct 2021
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Manager

Now that SONIFI Health's software is integrated with our documentation platform, we are seeing more...

Oct 2021
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Manager

At the patient level, the software is fairly easy to use. It is just getting there that is the...

Oct 2021
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Director

Some patients aren't familiar with how to use the pillow speaker. There is some opportunity to...

Oct 2021
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Director

The vendor has quickly supported the changes that we have needed. SONIFI Health has been a true...

Oct 2021
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VP/Other Executive

Originally, we were going to take the solution to all of our facilities. However, the executive...

Sep 2021
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VP/Other Executive

We have had to sit down with SONIFI Health a couple of times, but they have done a nice job...

Sep 2021
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(0)
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VP/Other Executive

SONIFI Health nickel-and-dimes us for everything, but in the same token, when I have pushed back and...

Sep 2021
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VP/Other Executive

The product’s ease of use depends on the customer. Some elderly folks have used the pillow speaker...

Sep 2021
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VP/Other Executive

I like that the product helps distract patients from their worries and challenges. The product can...

Sep 2021
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VP/Other Executive

One feature that makes the product somewhat attractive is that it can interact with a person’s cell...

Sep 2021
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VP/Other Executive

We still debug SONIFI Health’s code every once in a while and find some of their mistakes. They need...

Sep 2021
||
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CNIO

We requested some enhancements from the vendor, and they were really good at meeting with us to go...

Sep 2021
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(0)
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CNIO

There are some innovative things that the vendor could do for us. There are also a few things that...

Sep 2021
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Director

SONIFI Health has been true to their word. The team that I work with at SONIFI Health is very...

Sep 2021
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(0)
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Director

We recently kicked off a project with SONIFI Health for an interface with our EMR. I am hopeful that...

Sep 2021
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Director

I would love to have the ability to preview content from the vendor's web-based administrative...

Sep 2021
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(0)
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CNIO

The solution has a really nice look, and it is easy to use. The vendor is very accommodating and...

Sep 2021
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(0)
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Nurse

SONIFI Health’s service is not proactive. SONIFI Health doesn't even know when there is a problem. I...

Sep 2021
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Nurse

SONIFI Health offered something to us for free, but another time, they wouldn’t help us out with...

Sep 2021
||
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Nurse

The technology is antiquated. It is not up to what our staff and patients are used to. A pillow...

Sep 2021
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(0)
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Nurse

We are going to look into other systems and evaluate whether they would be better than what we have.

Sep 2021
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(0)
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Nurse

I don't know whether SONIFI Health makes promises, but they make timelines. SONIFI Health is nice to...

Sep 2021
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(0)
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Manager

We just did some updates. SONIFI Health has a new interface that has very much simplified the way...

Sep 2021
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(0)
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Manager

The reporting is awful. We just started digging into it, and we don’t find the system to be terribly...

Sep 2021
||
(0)
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Manager

Before we got the SONIFI Health system, the primary manner in which content was loaded was through...

Sep 2021
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(0)
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Manager

The vendor absolutely avoids charging us for every little thing. One of the things I love about...

Sep 2021
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(0)
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Manager

One of the great strengths of the product is its ability to assign education as opposed to just...

Sep 2021
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Manager

Part of the success of the product is its breadth. We benefit from having a cross-functional...

Sep 2021
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Analyst/Coordinator

We don't really need training. But every time the trainers have come, the training has been good.

Sep 2021
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Analyst/Coordinator

The product is pretty solid. The ease of use is very straightforward when it comes to doing anything...

Sep 2021
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Analyst/Coordinator

SONIFI Health's technical support people are very good on the phone, and if they can't solve it on...

Sep 2021
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(0)
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Director

SONIFI Health needs to do a better job of having more clinical attachment and ancillary services...

Sep 2021
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(0)
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Director

The vendor needs to do more for check-ins, education, and insurance success. Their success needs to...

Sep 2021
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(0)
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Director

When we first did an analysis of the system, there weren't any other options for interactive patient...

Sep 2021
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(0)
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Director

The vendor's technical support answers us, and they stay with us until our problem is solved. They...

Sep 2021
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(0)
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Director

It isn't hard to figure out how to use the system, and our patients generally really like it. Many...

Sep 2021
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Director

In the past, some of the vendor's field service representatives took 2–3 days to get to issues that...

Sep 2021
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Director

I am sure that the vendor would say that the COVID-19 pandemic is the primary reason that we aren't...

Sep 2021
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(0)
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Director

One of the nicest things about the product is that it utilizes existing hardware and cabling....

Sep 2021
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(0)
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Director

We like the content and the integration with the electronic health record. We are good right where...

Sep 2021
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(0)
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Director

Reporting is something the vendor is currently working on. But if anything is lacking, it is the...

Sep 2021
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Manager

We have very sick patients, and with some of them, it doesn't matter how simple the system might be,...

Aug 2021
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(0)
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Manager

The version of the product that we have does not have an indicator for the education being...

Aug 2021
||
(0)
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Manager

There really hasn't been much ongoing training from SONIFI Health.

Aug 2021
||
(0)
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Manager

I like that patients could order their meals through the TV system with the product and that it was...

Aug 2021
||
(0)
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Manager

SONIFI Health is very helpful. They proactively help us take advantage of the various features that...

Aug 2021
||
(0)
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Manager

Some of the complicated aspects of the product for providers have more to do with how it interfaces...

Aug 2021
||
(0)
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Manager

I have been surprised by some of SONIFI Health’s charges, but we have usually talked about them and...

Jul 2021
||
(0)
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Manager

Interactive Patient Engagement Solutions has been easy. It functions well, and we haven’t had a...

Jul 2021
||
(0)
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Manager

We haven't had too many instances where we have had to call SONIFI Health, but we have occasionally...

Jul 2021
||
(0)
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Manager

SONIFI Health’s executives are there, and we have had many phone calls with them. They do what they...

Jul 2021
||
(0)
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Manager

SONIFI Health works with our educational needs, and we would like to eventually connect with the...

Jul 2021
||
(0)
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Manager

The buttons on the SONIFI Health bedside remote that patients are using are challenging. We have...

Jul 2021
||
(0)
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Manager

I am interested in video connections so that our pharmacist could have a video chat with someone in...

Jul 2021
||
(0)
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Director

I don’t feel nickel-and-dimed by SONIFI Health anymore. I feel like I have a clear picture of what...

Jul 2021
||
(0)
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Director

I don’t have another vendor to compare SONIFI Health to. I would most likely look at all of my...

Jul 2021
||
(0)
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Director

I am very pleased with the on-site support from SONIFI Health. The breadth of services that they...

Jul 2021
||
(0)
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Director

I would like to see SONIFI Health be better at keeping us up to date when it comes to new features.

Jul 2021
||
(0)
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Manager

The best things for us are the options available and the ease of use.

Jun 2021
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(0)
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Manager

Support has been easy to access. SONIFI Health's service agreement has been pretty substantial.

Jun 2021
||
(0)
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Manager

At this point, I don't think our organization has discussed a lot of integration updates with SONIFI...

Jun 2021
||
(0)
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Manager

The lack of service definitely shows a decrease in good, tangible outcomes for patient satisfaction.

Jun 2021
||
(0)
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Manager

Whenever we need to get new products, the products are not in a group purchasing organization. That...

Jun 2021
||
(0)
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Analyst/Coordinator

SONIFI Health should help improve cost effectiveness for companies like ours that don't fully...

Jun 2021
||
(0)
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Analyst/Coordinator

We decided to terminate the service for the interactive portion. A lot of circumstances contributed...

Jun 2021
||
(0)
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Analyst/Coordinator

Almost everything is included in SONIFI Health's service contract. We were never charged for any...

Jun 2021
||
(0)
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Analyst/Coordinator

Because the product is not fully integrated into our EMR, it takes some extra steps for nurses to...

Jun 2021
||
(0)
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Analyst/Coordinator

Patient education and the messaging channel have been the strengths of SONIFI Health's system. For...

Jun 2021
||
(0)
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Manager

We have a really good relationship with SONIFI Health. We do frequent updates with an executive who...

Mar 2021
||
(0)
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Manager

We really dug into understanding what we were paying for with SONIFI Health's product, and we are...

Mar 2021
||
(0)
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Manager

We are pretty happy with the vendor. They are very engaged, and the product is really good. I don’t...

Mar 2021
||
(0)
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Manager

Ease of use is an issue. The biggest challenge is that the meal ordering and the input device...

Feb 2021
||
(0)
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Manager

The education of patients is something the system does very well. The videos are a much better...

Feb 2021
||
(0)
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Manager

SONIFI Health’s technical team is awesome. The team members have been so responsive to our needs and...

Feb 2021
||
(0)
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Manager

When we went live with SONIFI Health's product, the vendor initially did a lot of training for our...

Feb 2021
||
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Manager

The quality of Interactive Patient Engagement Solutions is okay. When the patient is using the...

Feb 2021
||
(0)
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Manager

SONIFI Health is always reaching out to ask how they can meet our needs better. They are great about...

Feb 2021
||
(0)
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Manager

I like that Interactive Patient Engagement Solutions gives patients access to their care teams right...

Jan 2021
||
(0)
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Manager

SONIFI Health's education has been big for my nursing team. It is very helpful. We can automatically...

Jan 2021
||
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Manager

The one thing that we are not able to do with Interactive Patient Engagement Solutions is order...

Jan 2021
||
(0)
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Manager

I haven’t heard of any plans to move away from SONIFI Health’s tool. We seem to be building more...

Nov 2020
||
(0)
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Manager

We don’t have as much functionality as SONIFI Health offers because we haven’t paid for it. The...

Nov 2020
||
(0)
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Manager

I like SONIFI Health’s reliability and service response. We had a few issues early on, but we got...

Nov 2020
||
(0)
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Manager

The only thing the vendor could improve on is being more proactive and getting out ahead of problems...

Nov 2020
||
(0)
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Nurse

There has been no new technology from SONIFI Health. There are challenges with ease of use because...

Nov 2020
||
(0)
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Nurse

The SONIFI Health product is very patient friendly. Everybody knows how to use a TV. Having the...

Nov 2020
||
(0)
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VP/Other Executive

We have struggled with the vendor's support. We felt like the support people did not elevate things...

Nov 2020
||
(0)
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VP/Other Executive

The patients really enjoy the entertainment side of the system. They also like the ability to see...

Nov 2020
||
(0)
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VP/Other Executive

The strength of the system is that we can continue to add more features. There are a lot of...

Nov 2020
||
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VP/Other Executive

The vendor supported us during the COVID-19 crisis. They gave us some content to put on the TVs.

Nov 2020
||
(0)
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VP/Other Executive

Training has been a challenge for SONIFI Health because of COVID-19. We were supposed to have...

Nov 2020
||
(0)
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VP/Other Executive

There were some glitches with some of the system's educational videos. The system can be a bit of a...

Nov 2020
||
(0)
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VP/Other Executive

We know that the system has other functionality we want to use. There is more we want to do with it....

Nov 2020
||
(0)
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VP/Other Executive

When we aren’t getting anywhere with our project managers, the vendor executives get involved, and...

Nov 2020
||
(0)
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VP/Other Executive

We had to pull back a bit on our project with SONIFI Health due to COVID-19. We went ahead and...

Nov 2020
||
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VP/Other Executive

SONIFI Health had a decent amount of videos on types of specialty injuries that we see at our...

Nov 2020
||
(0)
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VP/Other Executive

We use the system to schedule patients, and the patients can go to their schedule in the system and...

Nov 2020
||
(0)
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VP/Other Executive

SONIFI Health's project management team has been great at rolling things out and working with us....

Nov 2020
||
(0)
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Nurse

We haven't had a whole lot of interaction with SONIFI Health during COVID-19, but we would have...

Nov 2020
||
(0)
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Manager

We have had problems using the system to its full capability, but now we are really looking toward...

Oct 2020
||
(0)
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Manager

I get promised a lot of things, but then when it comes to delivering, there are always delays or a...

Oct 2020
||
(0)
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Manager

SONIFI Health isn’t letting us know when more current information becomes available. Before this...

Oct 2020
||
(0)
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Manager

The system is not available through the patient portal. The library is not very intuitive or easy...

Oct 2020
||
(0)
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