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User Commentary
Relationship
Technology changes and brings into question what experience we want our patients to have; for...
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Relationship
The vendor has been very responsive. I would have to say that SONIFI Health has been one of the best...
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Relationship
The vendor keeps trying to fix things for us. The vendor is doing a good job of responding to my...
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Sales and Contracting
I hardly ever talk to the vendor’s executive-level people, but I don't need to talk to them. We have...
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Technology
The ease of use could be better, but I don't know that I would consider that the vendor’s fault per...
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Implementation and Training
The training was great when we first did the implementation. It has been a while since we have had...
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Functionality and Upgrades
There is not a single solution out there that meets all my needs, but with what I have seen of the...
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Other Observations & Comments
We are proactive about checking our systems, and SONIFI Health provides support for their servers. I...
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Interfacing and Integration
The work we did with the integration between the camera and SONIFI Health's product has been good;...
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Relationship
Our relationship with SONIFI Health is good. The vendor listens to us regarding enhancements and...
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Functionality and Upgrades
We have support from SONIFI Health, but we have had some issues with the support with some unplanned...
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Functionality and Upgrades
The patient has to use the pillow speaker, which is old technology. The pillow speaker is required...
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Implementation and Training
The upgrades from SONIFI Health are difficult because they have separate databases at each facility....
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Relationship
I met with a vendor executive because I had questions and concerns. If I need something, the vendor...
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Future Outlook
Perhaps SONIFI Health can make some of the improvements we would like. If the vendor is able to make...
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Functionality and Upgrades
SONIFI Health has limited scale and technology. The system doesn't meet our needs in terms of not...
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Functionality and Upgrades
When we are using the SONIFI Health product, it does not return to the previous channel that the...
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Technology
There is no mobile device application to be able to use the TV. The only option that I have is the...
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Relationship
We haven't asked the vendor to do anything that they have not delivered. But what the vendor offered...
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Implementation and Training
The one area where SONIFI Health stands out is in the way they deal with customers from a support...
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Functionality and Upgrades
The main negative feedback we have received from our clinical staff is that the solution’s door sign...
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Future Outlook
We are planning to implement the SONIFI Health solution at more of our facilities. My understanding...
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Service and Support
The main challenge we have had with SONIFI Health is in their support model. That is a big gap for...
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Relationship
We are pretty satisfied with SONIFI Health’s executive involvement. Their leadership understands the...
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Other Observations & Comments
The main outcome we have achieved with the SONIFI Health platform is providing positive distraction...
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Implementation and Training
SONIFI Health could help us out with improving our use of the product in terms of the education of...
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Service and Support
Whenever the vendor sends out education or says that they will look for other education for us or...
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Interfacing and Integration
One integration issue that we have with the SONIFI Health platform is that it is only accessible to...
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Functionality and Upgrades
The ability for our patients and families to screencast from their own devices has been hugely...
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Functionality and Upgrades
One outcome of the product is consistency in education. Patients with similar diagnoses are getting...
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Other Observations & Comments
The ease of use of the product for nurses and clinicians could be better, but I am unsure whether...
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Relationship
I am very dissatisfied and frustrated with SONIFI Health. If we run into any issues, they are never...
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Service and Support
SONIFI Health has incredibly poor customer service, and we don't get a response to emails or calls...
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Functionality and Upgrades
The product is not meeting our needs because it is not very engaging or intuitive for patients;...
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Implementation and Training
During the implementation, SONIFI Health sent us the wrong device, and that caused a delay. We were...
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Technology
SONIFI Health’s product is amazing. It is a great product that is highly stable, highly reliable,...
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Interfacing and Integration
The product is integrated with our EHR. That is a big benefit and is the main reason we pursued the...
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Service and Support
The problem we have with SONIFI Health is a problem that plagues the whole healthcare industry, and...
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Technology
The interactive TV is incredibly user friendly, and there are a lot of capabilities for watching...
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Functionality and Upgrades
We have a few difficulties with the product's ease of use here and there. The vendor is pretty good...
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ROI / Cost
The product is expensive. The vendor doesn't just offer education videos. We get our TV services...
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Relationship
SONIFI Health is really engaged. I can email our analyst from SONIFI Health anytime. There is no...
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Technology
With the way we have SONIFI Health's system set up, it is not easy to use. Our remote controls for...
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Relationship
SONIFI Health is a good partner. They were not at first, but they got to that point. Our account...
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Interfacing and Integration
SONIFI Health's solution is not integrated with our EHR. The interface is very old. SONIFI Health's...
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ROI / Cost
SONIFI Health’s product would be better if they lowered the cost. The system is pretty expensive.
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Relationship
We are very pleased with SONIFI Health. Our representative gets back to us quickly, and they are...
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Functionality and Upgrades
We are happy with the program. The functionalities have a lot of options for us, and we are looking...
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Functionality and Upgrades
The things that are offered in the product are a nice distraction for patients staying in the...
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Technology
Something SONIFI Health could improve is the product's integration with food service systems and...
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Implementation and Training
During the product's implementation into the technical environment, there was some miscommunication....
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Service and Support
Part of our environment was in disastrous shape, but we didn't know that. The vendor’s installation...
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Implementation and Training
Getting training or instructions from the vendor took more pulling than it should have.
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Functionality and Upgrades
When we went live, the product got used before we were ready for patients to start using it. They...
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Sales and Contracting
During the sales process, we told the vendor how we intended to use the TVs, and the salesperson...
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Relationship
The vendor knows our opinion and the issues we have been having, and SONIFI Health is trying to...
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Relationship
The vendor did whatever was necessary to solve problems that were important to solve, even when they...
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Other Observations & Comments
One of our challenges with SONIFI Health is that we don't have the appropriate television equipment...
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Functionality and Upgrades
A voice command system might be helpful. When the patient turns on the TV, there is a welcome video....
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Implementation and Training
SONIFI Health had a great implementation plan. They explained their plan, and it worked out well....
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Service and Support
SONIFI Health’s customer service isn't as good as it used to be. They have had a lot of turnover...
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Lessons Learned
The downside to the education videos is the participation piece and making sure that patients not...
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Service and Support
Our experience with having a representative that we can call has gotten better as the years have...
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Technology
One of the things we still struggle with is accessibility for our patients. The product works very...
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Interfacing and Integration
I would like Interactive Patient Engagement Solutions to interact with a lot more things. Right now,...
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ROI / Cost
We have had some glitches, but I don't know whether those have been SONIFI Health's fault. The...
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Interfacing and Integration
SONIFI Health has a great product that meets our expectations for the things we have already...
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Functionality and Upgrades
An outcome is that patients are more engaged in terms of their care. We assign videos to them based...
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Future Outlook
SONIFI Health took a while to implement some tools. If they had come into the market a little...
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Functionality and Upgrades
Having the education videos has been good. They definitely fill a role that previously we didn't...
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Service and Support
We are usually the ones that find problems. SONIFI Health’s servers go down, and our nurses and...
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Relationship
We have had good interactions with SONIFI Health's sales and technical support teams. We have...
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Other Observations & Comments
I am not sure whether I would buy the SONIFI Health solution again because I know there are other...
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Interfacing and Integration
The integration we do have with SONIFI Health has been good. They have done that well.
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Implementation and Training
SONIFI Health was new to the hospital environment because they have more of a hospitality...
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Service and Support
When we have issues, the initial response from SONIFI is usually good when we reach out, but...
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ROI / Cost
One outcome we have seen is that SONIFI Health's system is our positive distraction. With the...
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Other Observations & Comments
The system is easy to use. Patients and staff members have had challenges with navigating the pillow...
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ROI / Cost
SONIFI Health does not charge for every little thing, and that was very important to us when we were...
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Relationship
SONIFI Health has been a great partner. One of the reasons we went with them was that we thought...
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Relationship
We have on-demand education videos in the system, and those are a big help for the nurses. Sometimes...
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Relationship
I am aware of a couple of other products that are out there, and it seems that SONIFI Health’s is...
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Sales and Contracting
SONIFI Health eventually keeps their promises. The vendor’s folks have a lot of corporate guidance,...
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Sales and Contracting
SONIFI Health is bugging the heck out of us to sell us new and additional services, and that is not...
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Service and Support
Call hold times are lengthy. SONIFI Health can almost always fix our issues over the phone, but...
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Relationship
In the last couple of years, SONIFI Health has set up a recurring call between us and their...
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Service and Support
I am very disenchanted with the vendor’s service and their products. The vendor still can't support...
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Relationship
The vendor still has a significant issue with their labor force. They hire really questionable...
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Functionality and Upgrades
The vendor comes up with updates on a random basis without much communication ahead of time.
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Functionality and Upgrades
SONIFI Health's system is a good system. It works well, and it is pretty reliable. I have seen lots...
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ROI / Cost
The vendor has a contract with us because of lack of competition, but SONIFI Health probably has to...
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Service and Support
SONIFI Health is a pretty good company to work with, but there are a couple of things in the system...
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Service and Support
On the rare occasion that I actually need someone to come to our facility, it is nearly impossible...
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Sales and Contracting
A weak area of SONIFI Health is their billing. Their accounting is really not that great. We have to...
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Technology
The vendor really hasn't had anything new. They have upgraded the patient interface, so what...
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ROI / Cost
The vendor has tried to surcharge us when they have come on-site, and they have tried to charge us...
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