Interactive Patient Engagement Solutions Commentary
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Trey Dye
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KLAS Research Director - Trey Dye
 
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User Commentary

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VP/Other Executive

Relationship

We have had a couple of recent instances of downtime, and SONIFI Health has been really eager to...

Nov 2024
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VP/Other Executive

Operations, Product

We have had some challenges related to upgrades and having the appropriate staffing with SONIFI...

Nov 2024
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VP/Other Executive

Product

This may be more about our utilization of Interactive Patient Engagement Solutions, but I don't...

Nov 2024
||
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VP/Other Executive

Loyalty

Interactive Patient Engagement Solutions is easy to use. It does what we need it to do today. Also,...

Nov 2024
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(0)
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VP/Other Executive

Loyalty

We definitely have some needs that we want to discuss with SONIFI Health about patients and families...

Nov 2024
||
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VP/Other Executive

Value

SONIFI Health's SLA isn't appropriate for healthcare. They are a large company with use cases...

Nov 2024
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VP/Other Executive

Loyalty

Right now, the plan is for Interactive Patient Engagement Solutions to be a part of our long-term...

Nov 2024
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Manager

Relationship, Value

Interactive Patient Engagement Solutions isn’t cheap, but it is worth every cent. SONIFI Health was...

Nov 2024
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Manager

Operations, Product

When we first put Interactive Patient Engagement Solutions in, we did a lot of work so that patient...

Nov 2024
||
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Manager

Relationship

We have worked with some of the same SONIFI Health people for years, so there is great retention...

Nov 2024
||
(0)
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Manager

Relationship

If there was an issue in Interactive Patient Engagement Solutions, I have seen the vendor call and...

Nov 2024
||
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Director

Value

SONIFI Health has asked whether we want to upgrade to movies, and that comes with an additional cost...

Nov 2024
||
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Director

Operations

There is a huge assumption of technology that everybody understands everything, and maybe that is an...

Nov 2024
||
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Director

Product

If we have any opportunities for integration of Interactive Patient Engagement Solutions, they are...

Nov 2024
||
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Director

Relationship, Operations

I would tell someone who is looking to implement the system to be engaged with SONIFI Health, know...

Nov 2024
||
(0)
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Director

Relationship

I have never utilized SONIFI Health’s services and guidance outside of our regular meetings. But our...

Nov 2024
||
(0)
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Director

Product

Interactive Patient Engagement Solutions feels very intuitive; we turn on the television and click...

Nov 2024
||
(0)
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Director

Relationship, Operations

Our SONIFI Health customer service representative is wonderful, but we have been trying to get...

Nov 2024
||
(0)
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Director

Loyalty

We haven’t had an upgrade in Interactive Patient Engagement Solutions in a while because we aren’t...

Nov 2024
||
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Director

Product

I would like to see reminders come up at the bottom of the screen to remind people of things, but...

Nov 2024
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Director

Product, Value

Interactive Patient Engagement Solutions is wonderful. It meets the goals for patient education, and...

Nov 2024
||
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Director

Relationship

When our SONIFI Health customer executive elevates something, it takes time to get a response, and...

Nov 2024
||
(0)
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Director

Relationship

We meet regularly with SONIFI Health, and we go over any issues that we have. Our customer executive...

Nov 2024
||
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Director

Relationship

SONIFI Health follows through with the majority of things, but there is a minority that we have to...

Nov 2024
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(0)
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Director

Value

We buy so many videos from SONIFI Health that we should get certain things, like remotes, added in....

Nov 2024
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Director

Product

For some patients, using their hands and maneuvering Interactive Patient Engagement Solutions is...

Nov 2024
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Manager

Product

We use Interactive Patient Engagement Solutions for patient food ordering, and we have had some...

Nov 2024
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(0)
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Manager

Product

Overall, Interactive Patient Engagement Solutions is a very cool program. Most patients like...

Nov 2024
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Manager

Relationship

SONIFI Health’s support team has been very responsive when I have reached out in the past, and they...

Nov 2024
||
(0)
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Manager

Operations

Communication could have gone better during the implementation, and SONIFI Health could have done...

Nov 2024
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Manager

Product

For end users, the ease of use is generally pretty good. But it also really depends on the patient...

Nov 2024
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Manager

Loyalty, Product

The system definitely meets all our needs and the current product functionality that we have asked...

Nov 2024
||
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Manager

Relationship

The vendor is pretty good with support. I like their support. The ongoing phone and web support...

Nov 2024
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Manager

Culture, Relationship, Operations

We don't pay for the facility installation, but in general, SONIFI Health has created a favorable...

Nov 2024
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Manager

Value

I think about the solution driving tangible outcomes more from an EMR perspective because there is a...

Nov 2024
||
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Manager

Loyalty

We recommended the solution to a facility. Also, our organization is made up of a handful of...

Nov 2024
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Manager

Operations, Product

Clinicians or nurses don't typically use SONIFI Health's system because it is meant more for a...

Nov 2024
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Nurse

Operations, Product

Nobody likes to watch videos, but for the most part, patients like Interactive Patient Engagement...

Nov 2024
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Nurse

Operations

We had an upgrade a while ago, and it seemed to help. SONIFI Health offers a lot more training than...

Nov 2024
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Nurse

Relationship

Every time I have ever had to call or talk to SONIFI Health, I have always gotten really good...

Nov 2024
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Nurse

Product

Interactive Patient Engagement Solutions works pretty well as far as integration goes. There is a...

Nov 2024
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Nurse

Product

The TVs are great. Every patient has one, and I know SONIFI Health probably has something where they...

Nov 2024
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Nurse

Loyalty

As far as I know, Interactive Patient Engagement Solutions is part of our long-term plan, but I know...

Nov 2024
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Nurse

Operations, Product

I wish there were some videos available regarding specific things that we deal with in our state....

Nov 2024
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(0)
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Manager

Relationship, Product

Interactive Patient Engagement Solutions works for the most part, and there is no denying that. No...

Nov 2024
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(0)
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Manager

Relationship

When we call SONIFI Health’s tech support team, they are always very helpful and always answer....

Nov 2024
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(0)
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Manager

Relationship, Operations

SONIFI Health’s project managers, technical support, and the people who help run implementation...

Nov 2024
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(0)
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Manager

Relationship

If something is urgent and we need frequent updates from SONIFI Health’s tech support, we struggle...

Nov 2024
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(0)
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Manager

Operations

SONIFI Health sends someone out for training, and they work with our very difficult schedule...

Nov 2024
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(0)
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Manager

Operations

There is always room for improvement. During the last implementation, SONIFI Health ran into some...

Oct 2024
||
(0)
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Manager

Operations

We have regular meetings with one individual, and it seems like they are always bringing things to...

Oct 2024
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Manager

Relationship

With some of the things I bring to SONIFI Health's support people, it seems like they take a chunk...

Oct 2024
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Manager

Value

We used to have a call center where people took orders, and now Interactive Patient Engagement...

Oct 2024
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(0)
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Manager

Operations, Product, Value

I believe the only thing we have not been able to get with Interactive Patient Engagement Solutions...

Oct 2024
||
(0)
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Manager

Product

The challenge for patients with Interactive Patient Engagement Solutions is the pillow speaker,...

Oct 2024
||
(0)
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Nurse

Loyalty, Value

We are not utilizing the Interactive Patient Engagement Solutions product to go across the care...

Oct 2024
||
(0)
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Nurse

Relationship

The people who work for SONIFI Health are kind, lovely, and very nice. Our SONIFI Health account...

Oct 2024
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(0)
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Nurse

Loyalty, Relationship

SONIFI Health has an inability to proactively sense a problem and fix it with this current version...

Oct 2024
||
(0)
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Manager

Relationship

We have had a lot of people at SONIFI Health who have been very involved in one of our upgrades....

Oct 2024
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(0)
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Manager

Loyalty, Product

We actually still have the old user interface. We have been trying to move to the new interface for...

Oct 2024
||
(0)
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Manager

Operations, Product

It is really hard to say what the ease of use for the patients is, to tell the truth. The product is...

Oct 2024
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(0)
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Director

Product, Value

Translation is something that SONIFI Health could work on. They do English and Spanish translations,...

Oct 2024
||
(0)
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Director

Product

For this solution, there are a lot of clicks on the remote to get through and see the assigned...

Oct 2024
||
(0)
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Director

Loyalty, Product

We got much more reporting from the recent upgrade with this solution. As we start to use this...

Oct 2024
||
(0)
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Director

Relationship, Operations

SONIFI Health's biggest strength is they have a team approach. We did the upgrade, and I felt that...

Oct 2024
||
(0)
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Manager

Operations

Our initial training from SONIFI Health was fine. A person came out to our location, and they were...

Oct 2024
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(0)
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Manager

Product

We like Interactive Patient Engagement Solutions. It meets our needs, and it functions pretty well....

Oct 2024
||
(0)
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Manager

Operations, Product

We have had some delays with SONIFI Health. Some things came in phases from them. The first thing...

Oct 2024
||
(0)
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Manager

Relationship

SONIFI Health is doing well with end users. We have someone from SONIFI Health who contacts us...

Oct 2024
||
(0)
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Manager

Operations, Product

I was in on the initial plan and training for Interactive Patient Engagement Solutions. The system...

Oct 2024
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(0)
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Manager

Operations, Product

The system's ease of use depends on the user's age. The pillow pads are a little complex for older...

Oct 2024
||
(0)
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Manager

Loyalty

The data in the system can be difficult to get through. Some of it is skewed, but we are able to...

Oct 2024
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(0)
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Manager

Culture, Relationship

I like the system. We have regularly scheduled meetings with SONIFI Health. We have been through a...

Oct 2024
||
(0)
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Manager

Culture, Loyalty, Product

The Interactive Patient Engagement Solutions system works as the vendor said it would, and it just...

Oct 2024
||
(0)
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Manager

Operations

SONIFI Health does a ton of training with the nurses. They are always in contact with our people and...

Oct 2024
||
(0)
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Manager

Loyalty

We are starting to integrate the Interactive Patient Engagement Solutions system into our EHR. We...

Oct 2024
||
(0)
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Manager

Relationship

Most of the time, SONIFI Health can solve our issues with Interactive Patient Engagement Solutions...

Oct 2024
||
(0)
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Manager

Loyalty, Operations, Value

We do a lot of education on Interactive Patient Engagement Solutions, and it is easy to see the...

Oct 2024
||
(0)
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Manager

Operations

SONIFI Health was very good with our implementation; they were very on top of it. They had a plan...

Oct 2024
||
(0)
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Manager

Operations, Product

The Interactive Patient Engagement Solutions system is easy to use. It is self-explanatory; we push...

Oct 2024
||
(0)
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Director

Culture, Product, Value

Interactive Patient Engagement Solutions is a wonderful product. It is really a high-end product,...

Sep 2024
||
(0)
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Director

Relationship

In our recurring calls, the vendor is very proactive about identifying any concerns we have and then...

Sep 2024
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(0)
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Director

Loyalty, Operations, Product

End users are still not using the product like we want because of the ease of use. We have tried a...

Sep 2024
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(0)
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Director

Operations, Product

The ease of use for nurses or clinicians just depends on the system. Providers can turn the...

Sep 2024
||
(0)
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Director

Operations

I would buy the product again because moving to Interactive Patient Engagement Solutions was super...

Sep 2024
||
(0)
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Director

Product

With the integration with our EMR, we had to go in and actually create orders. I don't know how that...

Sep 2024
||
(0)
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Director

Value

As SONIFI Health was installing the system, they found a problem. And when we have done stuff like...

Sep 2024
||
(0)
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Director

Relationship

As far as communication goes, SONIFI Health is available at all times. They have a person who meets...

Sep 2024
||
(0)
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Manager

Relationship, Value

When I ask for new technology from SONIFI Health, either I am asking for something they already are...

Jul 2024
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(0)
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Manager

Value

I pay too much money for Interactive Patient Engagement Solutions. It is not free, so I pay too much...

Jul 2024
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(0)
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Manager

Relationship

With SONIFI Health, when we have a problem, we call a number, and they ask us for our client. It may...

Jul 2024
||
(0)
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Manager

Operations

With SONIFI Health and Interactive Patient Engagement Solutions, there is no training. We turn on...

Jul 2024
||
(0)
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Director

Loyalty, Product

Prior to using SONIFI Health's product, we had another TV system here. It is a big headache when we...

Jul 2024
||
(0)
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Director

Product

SONIFI Health might have some products that we aren't currently using, so maybe there is some...

Jul 2024
||
(0)
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Director

Culture, Value

The service fees are shockingly expensive for Interactive Patient Engagement Solutions. If there is...

Jul 2024
||
(0)
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Director

Relationship

SONIFI Health is pretty good at improving their product, but I don't know that SONIFI Health solves...

Jul 2024
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(0)
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Director

Product, Value

If we tell a patient to watch a video because it is helpful in managing the patient's disease, there...

Jul 2024
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(0)
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Director

Culture, Loyalty

SONIFI Health does their best to keep promises. One of the reasons I went to SONIFI Health to begin...

Jul 2024
||
(0)
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Director

Culture, Operations

For an installation at one of our locations, SONIFI Health gave me a quote for everything, but they...

Jul 2024
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(0)
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Director

Operations, Product

We have a wide range of patients, and that is one thing I have actually complained about with SONIFI...

Jul 2024
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(0)
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Manager

Loyalty, Product

Ease of use is definitely there, but our usage of Interactive Patient Engagement Solutions is poor...

Jun 2024
||
(0)
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Manager

Operations, Value

There really hasn't been any training from SONIFI Health, but we haven't requested it. If SONIFI...

Jun 2024
||
(0)
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Manager

Culture, Relationship

We had a problem recently that we had to have SONIFI Health look at multiple times before they could...

Jun 2024
||
(0)
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Manager

Loyalty, Operations, Product

I would like to see Interactive Patient Engagement Solutions utilized to its utmost capability. I...

Jun 2024
||
(0)
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Director

Relationship, Product

SONIFI Health is great. Their interface is very easy for the patient to navigate. Everything about...

Jun 2024
||
(0)
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Director

Product

We use Interactive Patient Engagement Solutions for signage throughout the organization and...

Jun 2024
||
(0)
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Manager

Operations

Interactive Patient Engagement Solutions offers our patients another way to be educated with video...

May 2024
||
(0)
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Manager

Product

This is not SONIFI Health’s fault, and I don’t think there is something that they can do, but our...

May 2024
||
(0)
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Manager

Culture, Relationship

SONIFI HEALTH is really good about letting us know what is new or coming down the pipe, and they are...

May 2024
||
(0)
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Manager

Relationship

We are still working out reports and outcomes with SONIFI Health. That is a learning process for...

Mar 2024
||
(0)
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Manager

Product

SONIFI Health's solution is our closed-system TV. It works, and it is good. Our patients can easily...

Mar 2024
||
(0)
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CEO/President

Culture

With the way our agreement is set up with SONIFI Health, everything is included, so we haven’t...

Feb 2024
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(0)
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CEO/President

Operations

I see an opportunity for SONIFI Health to help us with the implementation, the rollout, and getting...

Feb 2024
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(0)
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CEO/President

Product

Interactive Patient Engagement Solutions still isn’t meeting all of our expectations with what we...

Feb 2024
||
(0)
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CEO/President

Product

Interactive Patient Engagement Solutions is a solid product, and it is pretty self-explanatory.

Feb 2024
||
(0)
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Director

Loyalty, Operations

SONIFI Health always has training available. The vendor does a good job of explaining the system's...

Feb 2024
||
(0)
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Director

Operations

It would be very helpful if SONIFI Health's people were to come on-site.

Feb 2024
||
(0)
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Director

Relationship

Things are going well with SONIFI Health. We have a really good partnership with them. SONIFI Health...

Feb 2024
||
(0)
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Director

Loyalty

SONIFI Health’s product is top of the line. SONIFI Health has more advanced technologies that we...

Feb 2024
||
(0)
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CNIO

Loyalty

When we transitioned to Interactive Patient Engagement Solutions, we went to a vendor partner that...

Feb 2024
||
(0)
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CNIO

Product

We have some health systems that tour our patient rooms and other areas where we have entertainment...

Feb 2024
||
(0)
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CNIO

Relationship

SONIFI Health was great during COVID-19. We pushed a lot of general messages through the system for...

Feb 2024
||
(0)
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CNIO

Culture, Relationship

SONIFI Health should continue to expand their partners in the space for interoperability. Every time...

Feb 2024
||
(0)
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CNIO

Relationship, Operations

SONIFI Health has been wonderful to work with. They have been willing to come on-site and...

Feb 2024
||
(0)
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CNIO

Operations

The vendor’s training is basic, but the vendor's engine is behind other things. Not all training...

Feb 2024
||
(0)
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CNIO

Loyalty, Product

In clinical areas, providers don't use the system. We are going to add something as a pane within...

Feb 2024
||
(0)
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CNIO

Relationship

The vendor’s executive involvement is what we liked about them. Their support team has been very...

Feb 2024
||
(0)
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CNIO

Product

The product supports patient satisfaction, but the jury is out a bit on quality. Ease of use for...

Feb 2024
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Manager

Product

The system works great, and it is updatable. Our specialists put on new stuff all the time. They...

Jan 2024
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Manager

Operations

When we had problems during the installation, SONIFI Health was spot on with the people that they...

Jan 2024
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Manager

Relationship

The vendor’s customer service is off the charts. I have a really good working relationship with them...

Jan 2024
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(0)
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Manager

Operations, Product

Our older patients struggle to find education in the product, and our nurses have to help them. That...

Dec 2023
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Manager

Culture

We have a master agreement with the vendor, and we pay a routine fee. We don't get charged anything...

Dec 2023
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Manager

Relationship, Operations

SONIFI Health is good at setting up meetings and talking us through how long the system will be...

Dec 2023
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Manager

Relationship

When we call the vendor's support people, they usually know exactly what to do. Calling them is...

Dec 2023
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Manager

Product

The product is very easy for me to understand. It allows us to order movies and do things like that....

Dec 2023
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