Interactive Patient Engagement Solutions
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Adam Cherrington
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Manager

We get a great turnaround time from SONIFI Health for time-sensitive content, such as updating the...

Nov 2021
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Manager

There are several reports available from SONIFI Health. We can easily run those for the specific...

Nov 2021
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Manager

There have been problems with receiving the results for patient surveys, but SONIFI Health has said...

Nov 2021
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Manager

The SONIFI Health product is great. The vendor's team is wonderful to work with and responds to our...

Nov 2021
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Manager

SONIFI Health's product is working well for us. It provides an excellent format for delivering...

Nov 2021
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Manager

Our work relationship with the SONIFI Health staff is excellent, and they have great response rates....

Nov 2021
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Manager

I meet monthly with my project contact person, who is very personable and professional. We meet...

Nov 2021
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Manager

There are no other games in town, so I would buy the product again. Because of the product's ease of...

Nov 2021
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Manager

SONIFI Health's product is simple and easy to use. It is intuitive for the patient. It is hands off...

Nov 2021
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Manager

The vendor does offer new technology, but we don't have the time or budget to implement it. The...

Nov 2021
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Manager

I would rate SONIFI Health's tech support low. If it wasn't for my customer success executive, we...

Nov 2021
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Manager

There is somebody at SONIFI Health that consistently reaches out to us. The customer executive keeps...

Nov 2021
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Manager

We consistently have product quality issues. The product comes with the ability to install tools on...

Nov 2021
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Manager

Upgrades are a strong point of SONIFI Health. They are always trying to improve their product and...

Oct 2021
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Manager

Most of my problems with SONIFI Health are not around the product itself but the way it works. The...

Oct 2021
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Manager

SONIFI Health's accounting department is really poor. There was a big issue involving the invoices...

Oct 2021
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Manager

I have always complained about the vendor's pricing. The product is really expensive. We like it,...

Oct 2021
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CIO

The vendor's developers have always been very willing to work with us to implement our ideas. I...

Oct 2021
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Manager

When I started working with the software years after our organization starting using it,...

Oct 2021
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Manager

SONIFI Health is responsive. We have an okay relationship; I can’t say that everything is fantastic....

Oct 2021
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Manager

We would definitely be open to looking at other platforms. I wouldn’t buy SONIFI Health's software...

Oct 2021
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Manager

There were some misunderstandings at first; there were things that we thought we were going to get...

Oct 2021
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Manager

Now that SONIFI Health's software is integrated with our documentation platform, we are seeing more...

Oct 2021
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Manager

At the patient level, the software is fairly easy to use. It is just getting there that is the...

Oct 2021
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Director

Some patients aren't familiar with how to use the pillow speaker. There is some opportunity to...

Oct 2021
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Director

The vendor has quickly supported the changes that we have needed. SONIFI Health has been a true...

Oct 2021
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VP/Other Executive

Originally, we were going to take the solution to all of our facilities. However, the executive...

Sep 2021
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VP/Other Executive

We have had to sit down with SONIFI Health a couple of times, but they have done a nice job...

Sep 2021
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VP/Other Executive

SONIFI Health nickel-and-dimes us for everything, but in the same token, when I have pushed back and...

Sep 2021
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VP/Other Executive

The product’s ease of use depends on the customer. Some elderly folks have used the pillow speaker...

Sep 2021
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VP/Other Executive

I like that the product helps distract patients from their worries and challenges. The product can...

Sep 2021
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VP/Other Executive

One feature that makes the product somewhat attractive is that it can interact with a person’s cell...

Sep 2021
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VP/Other Executive

We still debug SONIFI Health’s code every once in a while and find some of their mistakes. They need...

Sep 2021
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CNIO

We requested some enhancements from the vendor, and they were really good at meeting with us to go...

Sep 2021
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CNIO

There are some innovative things that the vendor could do for us. There are also a few things that...

Sep 2021
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Director

SONIFI Health has been true to their word. The team that I work with at SONIFI Health is very...

Sep 2021
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Director

We recently kicked off a project with SONIFI Health for an interface with our EMR. I am hopeful that...

Sep 2021
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Director

I would love to have the ability to preview content from the vendor's web-based administrative...

Sep 2021
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CNIO

The solution has a really nice look, and it is easy to use. The vendor is very accommodating and...

Sep 2021
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Nurse

SONIFI Health’s service is not proactive. SONIFI Health doesn't even know when there is a problem. I...

Sep 2021
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Nurse

SONIFI Health offered something to us for free, but another time, they wouldn’t help us out with...

Sep 2021
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Nurse

The technology is antiquated. It is not up to what our staff and patients are used to. A pillow...

Sep 2021
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Nurse

We are going to look into other systems and evaluate whether they would be better than what we have.

Sep 2021
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Nurse

I don't know whether SONIFI Health makes promises, but they make timelines. SONIFI Health is nice to...

Sep 2021
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Manager

We just did some updates. SONIFI Health has a new interface that has very much simplified the way...

Sep 2021
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Manager

The reporting is awful. We just started digging into it, and we don’t find the system to be terribly...

Sep 2021
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Manager

Before we got the SONIFI Health system, the primary manner in which content was loaded was through...

Sep 2021
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Manager

The vendor absolutely avoids charging us for every little thing. One of the things I love about...

Sep 2021
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Manager

One of the great strengths of the product is its ability to assign education as opposed to just...

Sep 2021
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Manager

Part of the success of the product is its breadth. We benefit from having a cross-functional...

Sep 2021
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Analyst/Coordinator

We don't really need training. But every time the trainers have come, the training has been good.

Sep 2021
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Analyst/Coordinator

The product is pretty solid. The ease of use is very straightforward when it comes to doing anything...

Sep 2021
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Analyst/Coordinator

SONIFI Health's technical support people are very good on the phone, and if they can't solve it on...

Sep 2021
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Director

SONIFI Health needs to do a better job of having more clinical attachment and ancillary services...

Sep 2021
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Director

The vendor needs to do more for check-ins, education, and insurance success. Their success needs to...

Sep 2021
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Director

When we first did an analysis of the system, there weren't any other options for interactive patient...

Sep 2021
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Director

The vendor's technical support answers us, and they stay with us until our problem is solved. They...

Sep 2021
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Director

It isn't hard to figure out how to use the system, and our patients generally really like it. Many...

Sep 2021
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Director

In the past, some of the vendor's field service representatives took 2–3 days to get to issues that...

Sep 2021
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Director

I am sure that the vendor would say that the COVID-19 pandemic is the primary reason that we aren't...

Sep 2021
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Director

One of the nicest things about the product is that it utilizes existing hardware and cabling....

Sep 2021
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Director

We like the content and the integration with the electronic health record. We are good right where...

Sep 2021
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Director

Reporting is something the vendor is currently working on. But if anything is lacking, it is the...

Sep 2021
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Manager

We have very sick patients, and with some of them, it doesn't matter how simple the system might be,...

Aug 2021
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Manager

The version of the product that we have does not have an indicator for the education being...

Aug 2021
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Manager

There really hasn't been much ongoing training from SONIFI Health.

Aug 2021
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Manager

I like that patients could order their meals through the TV system with the product and that it was...

Aug 2021
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Manager

SONIFI Health is very helpful. They proactively help us take advantage of the various features that...

Aug 2021
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Manager

Some of the complicated aspects of the product for providers have more to do with how it interfaces...

Aug 2021
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Manager

I have been surprised by some of SONIFI Health’s charges, but we have usually talked about them and...

Jul 2021
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Manager

Interactive Patient Engagement Solutions has been easy. It functions well, and we haven’t had a...

Jul 2021
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Manager

We haven't had too many instances where we have had to call SONIFI Health, but we have occasionally...

Jul 2021
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Manager

SONIFI Health’s executives are there, and we have had many phone calls with them. They do what they...

Jul 2021
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Manager

SONIFI Health works with our educational needs, and we would like to eventually connect with the...

Jul 2021
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Manager

The buttons on the SONIFI Health bedside remote that patients are using are challenging. We have...

Jul 2021
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Manager

I am interested in video connections so that our pharmacist could have a video chat with someone in...

Jul 2021
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Director

I don’t feel nickel-and-dimed by SONIFI Health anymore. I feel like I have a clear picture of what...

Jul 2021
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Director

I don’t have another vendor to compare SONIFI Health to. I would most likely look at all of my...

Jul 2021
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Director

I am very pleased with the on-site support from SONIFI Health. The breadth of services that they...

Jul 2021
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Director

I would like to see SONIFI Health be better at keeping us up to date when it comes to new features.

Jul 2021
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Manager

The best things for us are the options available and the ease of use.

Jun 2021
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Manager

Support has been easy to access. SONIFI Health's service agreement has been pretty substantial.

Jun 2021
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Manager

At this point, I don't think our organization has discussed a lot of integration updates with SONIFI...

Jun 2021
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Manager

The lack of service definitely shows a decrease in good, tangible outcomes for patient satisfaction.

Jun 2021
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Manager

Whenever we need to get new products, the products are not in a group purchasing organization. That...

Jun 2021
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Analyst/Coordinator

SONIFI Health should help improve cost effectiveness for companies like ours that don't fully...

Jun 2021
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Analyst/Coordinator

We decided to terminate the service for the interactive portion. A lot of circumstances contributed...

Jun 2021
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Analyst/Coordinator

Almost everything is included in SONIFI Health's service contract. We were never charged for any...

Jun 2021
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Analyst/Coordinator

Because the product is not fully integrated into our EMR, it takes some extra steps for nurses to...

Jun 2021
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Analyst/Coordinator

Patient education and the messaging channel have been the strengths of SONIFI Health's system. For...

Jun 2021
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