Interactive Patient Engagement Solutions Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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CEO/President

Culture

With the way our agreement is set up with SONIFI Health, everything is included, so we haven’t...

Feb 2024
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CEO/President

Operations

I see an opportunity for SONIFI Health to help us with the implementation, the rollout, and getting...

Feb 2024
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CEO/President

Product

Interactive Patient Engagement Solutions still isn’t meeting all of our expectations with what we...

Feb 2024
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CEO/President

Product

Interactive Patient Engagement Solutions is a solid product, and it is pretty self-explanatory.

Feb 2024
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Director

Loyalty, Operations

SONIFI Health always has training available. The vendor does a good job of explaining the system's...

Feb 2024
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Director

Operations

It would be very helpful if SONIFI Health's people were to come on-site.

Feb 2024
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Director

Relationship

Things are going well with SONIFI Health. We have a really good partnership with them. SONIFI Health...

Feb 2024
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Director

Loyalty

SONIFI Health’s product is top of the line. SONIFI Health has more advanced technologies that we...

Feb 2024
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CNIO

Loyalty

When we transitioned to Interactive Patient Engagement Solutions, we went to a vendor partner that...

Feb 2024
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CNIO

Product

We have some health systems that tour our patient rooms and other areas where we have entertainment...

Feb 2024
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CNIO

Relationship

SONIFI Health was great during COVID-19. We pushed a lot of general messages through the system for...

Feb 2024
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CNIO

Culture, Relationship

SONIFI Health should continue to expand their partners in the space for interoperability. Every time...

Feb 2024
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CNIO

Relationship, Operations

SONIFI Health has been wonderful to work with. They have been willing to come on-site and...

Feb 2024
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CNIO

Operations

The vendor’s training is basic, but the vendor's engine is behind other things. Not all training...

Feb 2024
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CNIO

Loyalty, Product

In clinical areas, providers don't use the system. We are going to add something as a pane within...

Feb 2024
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CNIO

Relationship

The vendor’s executive involvement is what we liked about them. Their support team has been very...

Feb 2024
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CNIO

Product

The product supports patient satisfaction, but the jury is out a bit on quality. Ease of use for...

Feb 2024
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Manager

Product

The system works great, and it is updatable. Our specialists put on new stuff all the time. They...

Jan 2024
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Manager

Operations

When we had problems during the installation, SONIFI Health was spot on with the people that they...

Jan 2024
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Manager

Relationship

The vendor’s customer service is off the charts. I have a really good working relationship with them...

Jan 2024
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Manager

Operations, Product

Our older patients struggle to find education in the product, and our nurses have to help them. That...

Dec 2023
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Manager

Culture

We have a master agreement with the vendor, and we pay a routine fee. We don't get charged anything...

Dec 2023
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Manager

Relationship, Operations

SONIFI Health is good at setting up meetings and talking us through how long the system will be...

Dec 2023
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Manager

Relationship

When we call the vendor's support people, they usually know exactly what to do. Calling them is...

Dec 2023
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Manager

Product

The product is very easy for me to understand. It allows us to order movies and do things like that....

Dec 2023
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Director

Operations

During our implementation, SONIFI Health had a plan and held our hand the whole way. They gave us...

Nov 2023
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Director

Relationship

We are on the phone with one of our vendors frequently. We aren't doing that with SONIFI Health....

Nov 2023
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Analyst/Coordinator

Culture

With SONIFI Health, we found that when we wanted to increase our number of available videos, they...

Nov 2023
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Analyst/Coordinator

Relationship

The people that I directly work with from SONIFI Health are amazing to work with, so I can't...

Nov 2023
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Analyst/Coordinator

Product

SONIFI Health’s integration with our EHR is not fantastic. We would like to see a better integration...

Nov 2023
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Director

Product, Value

We have Interactive Patient Engagement Solutions in almost all of our inpatient rooms, and we are...

Nov 2023
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Director

Loyalty

We purchased the system because we didn't have a consistent platform across our health system. Some...

Nov 2023
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Manager

Relationship

Our IT people worked with SONIFI Health on some things, and our people expressed frustration with...

Nov 2023
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Manager

Loyalty

We are looking to expand our video library. Right now, we have a certain number of diagnoses that we...

Nov 2023
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Manager

Relationship

SONIFI Health is really good. They hold a recurring meeting with us, and they are always on time....

Nov 2023
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Manager

Operations

When we started on the system, the vendor's whole team came to help us. We were satisfied with that....

Nov 2023
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Manager

Product

Once the system is up and running, it is pretty good. However, we have had problems with it because...

Nov 2023
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Director

Relationship, Product

SONIFI Health promotes that they can interface with our dietary system, but we still can't make the...

Oct 2023
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Director

Relationship

I have seen nothing new from SONIFI Health in all the time we have been with them, and I have to go...

Oct 2023
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Director

Loyalty, Operations

SONIFI Health has an update that is supposed to be happening that will supposedly make the product...

Oct 2023
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Director

Product

The nurses don't have time to interact with the system, and that is part of the problem with...

Oct 2023
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Director

Loyalty

We will probably wean off some of the services with SONIFI Health when we implement some things with...

Oct 2023
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Director

Culture, Value

I wouldn't have bought Interactive Patient Engagement Solutions to begin with, but our management...

Oct 2023
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Director

Loyalty, Relationship

We probably won't partner with SONIFI Health or any institution that would increase any type of...

Oct 2023
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Director

Loyalty, Relationship, Product

SONIFI Health has amazing technology. Overall, they are trying to stay ahead with technology, and...

Oct 2023
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Director

Relationship

SONIFI Health provides us with an executive who meets with us regularly, and they adapt our...

Oct 2023
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Director

Operations

Our staff members don't work with the system on the staff side. The interactions they have had with...

Oct 2023
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Director

Culture

SONIFI Health is like almost all vendors where their sales oversell just a bit. There have been...

Oct 2023
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Director

Culture

SONIFI Health has some extra features that aren't necessarily standard. Not all hospitals are using...

Oct 2023
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Director

Operations

The initial training we received from SONIFI Health was excellent. There hasn't been much ongoing...

Oct 2023
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Director

Loyalty, Product

As technology in general improves, we are also looking for ways that we can improve. We primarily...

Oct 2023
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Director

Relationship

SONIFI Health has had some turnover, and that has occasionally caused issues. However, for the most...

Oct 2023
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Director

Relationship

SONIFI Health has been at a disadvantage with us. They have wanted to pursue very specific outcomes...

Oct 2023
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Nurse

Loyalty, Value

With the product, patients have to control things through a pillow speaker. That is very hard for...

Oct 2023
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Nurse

Relationship

SONIFI Health's research is good. They have been able to put some customer reports together for us,...

Oct 2023
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Director

Relationship

The SONIFI Health team has been very responsive to our questions and inquiries, and that is probably...

Oct 2023
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Director

Loyalty, Product

We are so far behind in our version of the solution that I think we will get a lot more of what we...

Oct 2023
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Manager

Relationship

The tech support people were once accurate and responsive. As systems became more complex, the time...

Oct 2023
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Director

Relationship

SONIFI Health doesn’t keep all promises, and that is why I would not return to them if it were up to...

Oct 2023
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Director

Operations, Product

There is difficulty in working with SONIFI Health. We brought on a new patient education platform,...

Oct 2023
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Director

Operations

SONIFI Health wasn’t bad with training. They were pretty good with that. They were very engaged...

Oct 2023
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Director

Culture, Loyalty

We are doing RFPs for one of our facilities, and SONIFI Health is one of the contenders for that....

Oct 2023
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Director

Culture, Product, Value

If I were to recommend the product to someone looking into the product, I would say that the SONIFI...

Oct 2023
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Manager

Relationship, Operations

We had issues where some equipment went down. SONIFI Health couldn't get us replacement equipment...

Aug 2023
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Manager

Operations

The product is too cumbersome for our provider staff. There are too many steps to get where we are...

Aug 2023
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Manager

Relationship

The frustrating thing with SONIFI Health is that they have sent some of their workforce to work...

Aug 2023
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Manager

Relationship, Product

The product works well with dietary services but not with interpretation services. Otherwise, the...

Aug 2023
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Manager

Operations, Product

For some of our elderly patients, the product can be a little difficult to figure out. We have to...

Jul 2023
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Manager

Value

Our nursing staff members are very satisfied with the product. They know its ins and outs pretty...

Jul 2023
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Manager

Loyalty, Product

In order to have an electronic whiteboard in the room, SONIFI Health's product is integrated with...

Jul 2023
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Manager

Loyalty, Product, Value

When it comes to room controls, like turning up the lights or rolling up the shades, I am not...

Jul 2023
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Director

Relationship

SONIFI Health’s personnel has improved, and they are better at customer service than they used to...

Jul 2023
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Director

Loyalty, Relationship

SONIFI Health has a big place in my life at work, and I want to see them be successful so that they...

Jul 2023
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Director

Value

SONIFI Health doesn't have a lot of competitors, but they are the best in my opinion. However, they...

Jul 2023
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Director

Product, Value

I have worked in hospitals for many years, and I have been overseeing patient television systems...

Jul 2023
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Director

Relationship

SONIFI Health has two types of support. One is the technical operations center, which is pretty...

Jul 2023
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Director

Product

If someone is a young person in a hospital and isn't so sick, they aren't going to have a problem...

Jul 2023
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Manager

Relationship, Operations

The vendor makes themselves available much more than we take advantage of. They have regular online...

Jul 2023
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(0)
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Manager

Value

The product delivers, but it is a little pricey, and as good as the phone and web support are, they...

Jul 2023
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Director

Relationship, Product

We have had issues with getting needed reports out of the system.

May 2023
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Director

Operations

SONIFI Health was great with all their implementations.

May 2023
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Director

Relationship

I have meetings with leaders at SONIFI Health pretty routinely, and they provide updates on where we...

May 2023
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Manager

Product

The ease of use for the patients has more to do with our TVs and call lines. We wish there were...

May 2023
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Manager

Relationship

I am very candid with the vendor, and I let them know some of my concerns. The vendor is very good...

May 2023
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Manager

Product

The product has some problems, and it sometimes goes down. We have more problems with SONIFI...

May 2023
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Manager

Relationship, Operations

SONIFI Health has a great community forum where they get clients together to talk about what is...

May 2023
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Nurse

Operations

SONIFI Health has multiple video vendors, and one difficult thing about that is that some of those...

May 2023
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Nurse

Relationship

Our representative from SONIFI Health is an excellent resource, and they always get back to us right...

May 2023
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Nurse

Loyalty, Operations, Product

SONIFI Health's system isn't hard to use. We just have to put it into practice. The system will take...

May 2023
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Nurse

Product

We have SONIFI Health's system on our TVs, and we use it for education. However, it doesn't circle...

May 2023
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Nurse

Product, Value

It takes some clicking to get into the system's videos. Patients have to select those videos, and it...

May 2023
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Nurse

Operations

It would be nice if SONIFI Health were to get some updated videos. The vendor does update their...

May 2023
||
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Nurse

Relationship, Operations

There was a brief time when we had a lot of problems with SONIFI Health's system, and it wasn't that...

May 2023
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Nurse

Culture, Relationship, Operations

The vendor tries to keep us involved in what they are doing and to see whether we are interested in...

May 2023
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Nurse

Operations

SONIFI Health has a very stable model of implementation because they have been doing it forever as...

Apr 2023
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Nurse

Relationship, Operations

Once SONIFI Heath has an update coming out, they blast me until I get things all set up and ready to...

Apr 2023
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Nurse

Loyalty, Value

The product is expensive. But it is worth it. In 12 months, my overall satisfaction will still be...

Apr 2023
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Nurse

Loyalty, Relationship

I have a really good relationship with SONIFI Health. They keep giving me the same project manager....

Apr 2023
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CNIO

Culture, Product

Technology changes and brings into question what experience we want our patients to have; for...

Mar 2023
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(0)
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CNIO

Relationship

The vendor has been very responsive. I would have to say that SONIFI Health has been one of the best...

Mar 2023
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(0)
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Manager

Relationship

The vendor keeps trying to fix things for us. The vendor is doing a good job of responding to my...

Mar 2023
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(0)
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Manager

Relationship

I hardly ever talk to the vendor’s executive-level people, but I don't need to talk to them. We have...

Mar 2023
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Manager

Operations, Product

The ease of use could be better, but I don't know that I would consider that the vendor’s fault per...

Mar 2023
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(0)
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Manager

Operations

The training was great when we first did the implementation. It has been a while since we have had...

Mar 2023
||
(0)
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Manager

Product, Value

There is not a single solution out there that meets all my needs, but with what I have seen of the...

Mar 2023
||
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