Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Interactive Patient Engagement Solutions Comments
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Current Time Inside Cache Tag Helper: 1/22/2021 8:15:13 AM and Model.EvProductId = 3404

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Relationship

I haven’t heard of any plans to move away from SONIFI Health’s tool. We seem to be building more...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We don’t have as much functionality as SONIFI Health offers because we haven’t paid for it. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I like SONIFI Health’s reliability and service response. We had a few issues early on, but we got...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The only thing the vendor could improve on is being more proactive and getting out ahead of problems...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There has been no new technology from SONIFI Health. There are challenges with ease of use because...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The SONIFI Health product is very patient friendly. Everybody knows how to use a TV. Having the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have struggled with the vendor's support. We felt like the support people did not elevate things...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The patients really enjoy the entertainment side of the system. They also like the ability to see...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The strength of the system is that we can continue to add more features. There are a lot of...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor supported us during the COVID-19 crisis. They gave us some content to put on the TVs.

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Training has been a challenge for SONIFI Health because of COVID-19. We were supposed to have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There were some glitches with some of the system's educational videos. The system can be a bit of a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We know that the system has other functionality we want to use. There is more we want to do with it....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we aren’t getting anywhere with our project managers, the vendor executives get involved, and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We had to pull back a bit on our project with SONIFI Health due to COVID-19. We went ahead and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

SONIFI Health had a decent amount of videos on types of specialty injuries that we see at our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use the system to schedule patients, and the patients can go to their schedule in the system and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

SONIFI Health's project management team has been great at rolling things out and working with us....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

We haven't had a whole lot of interaction with SONIFI Health during COVID-19, but we would have...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We have had problems using the system to its full capability, but now we are really looking toward...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I get promised a lot of things, but then when it comes to delivering, there are always delays or a...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

SONIFI Health isn’t letting us know when more current information becomes available. Before this...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is not available through the patient portal. The library is not very intuitive or easy...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Unfortunately, the time it takes to get something fixed when something goes wrong is too long. For...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

We had an upgrade, and there were some problems with the implementation. We were in the process of...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We want different kinds of educational videos, and they aren’t necessarily available. They are very...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have been meeting with the vendor and their support team. The vendor executives have been trying...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I don’t know that the product drives tangible outcomes. The product is a TV service for relaxation...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

I don’t know whether we are getting our money’s worth because I don’t know what other options are...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

SONIFI Health has definitely supported us throughout the COVID-19 crisis. We have had a really good...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

SONIFI Health is part of our long-term plans. We looked at some different options when we were...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We went through our information to find out exactly what we pay for and whether we are utilizing...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are looking for a lot of upgrades with SONIFI Health's system. SONIFI Health has a lot to offer,...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

SONIFI Health is really good about engagement and wanting what is best for us. Their executive teams...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

SONIFI Health is willing to do case studies and offer discounts if we are willing to try things. At...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

SONIFI Health performed an upgrade recently with their digital signage platform that comes with the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

SONIFI Health recently hired a new VP of Customer Success just to make sure that our ongoing needs...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

We hired SONIFI Health to do some work at one of our satellite facilities. The installation for the...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The system is consistently consistent. We have never really had any downtime issues with it. The...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The system is a great product for any healthcare organization, no matter how they implement it. It...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We are using SONIFI Health's product in our outpatient clinical area. The system is really meant for...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Whenever we have had any kind of issue, SONIFI Health's service has handled it very well and...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

During the COVID-19 pandemic, SONIFI Health quickly changed our program to include safety messages....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

SONIFI Health has come in and helped build a standard patient experience platform from an inpatient...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

SONIFI Health is very easy to work with. I have a direct line to the executives, and I have an...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

SONIFI Health has done well in supporting us during the COVID-19 crisis. We have changed a lot of...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The ease of use is one reason we have the product. We want there to be improved satisfaction while a...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are some areas in the product that we are struggling with because we are trying to push the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor has had some struggles in delivering new technology, but we are basically asking the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support has been good. There is a small footprint and a small deployment, but they have...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor executives are not off-the-charts involved, but there has been good engagement between...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor has had some struggles around driving tangible outcomes. We were asking things that were...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I think the product has delivered everything we expected, and we are just pushing for more. We are...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I can only speak from a technology perspective, and our goal is to have the patients like the...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There is an area of the product that is deficient; it is not as robust or mature as we would have...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had a nice partnership with the vendor. They have been great to work with. The people are...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I wasn’t here when the contract was signed and things were promised. SONIFI Health is very slow to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

There is better technology out there, and anyone who is looking at the system can figure that out....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I used to meet with the vendor more frequently, and then they had a massive amount of turnover for...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor’s people are very kind and talk me off the ledge. I have a lovely representative right...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The current functionality of the product meets our needs today. I never hear anything negative, and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I know that the vendor has offered us some things that we haven't yet taken advantage of, and that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's executive involvement is pretty good. I can email the executives, and they seem to be...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell someone looking at the product that it offers creative ways to communicate with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a really fantastic SONIFI Health account representative for years, and we have had a...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There was a situation where we needed to update some urgent messaging, and SONIFI Health was...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

SONIFI Health seems to be responsive. They are good at sending us reports monthly so that we can see...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

SONIFI Health has been there a lot for us during the COVID-19 crisis. My future satisfaction should...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Providing a one-stop shop is definitely the second most important thing if not the most important...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We put SONIFI Health in the exceeding expectations category. From day one, their solutions have been...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have a patient experience team of people who get messages with patients' requests and do rounding...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

The patients are the users, and they often require some assistance in learning how to use things....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Implementation and Training

We turn in requests for things we would like to see, and the vendor is always very receptive to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

SONIFI Health has always been very responsive and receptive to anything we have asked for. We have...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Implementation and Training

The vendor has made some education available. We also have a third-party education solution, so I...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Interfacing and Integration

The vendor has been extremely helpful in helping us work within our EHR and integrate with our EHR...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Functionality and Upgrades

We have added interactive room boards. We have had interactive TVs, but now we have care boards in...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

We have a good relationship with the vendor. We don't roll our eyes every time the vendor gives us a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Implementation and Training

When SONIFI Health has come out and done the training, we haven’t been able to get them to train us...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

SONIFI Health is really good at identifying issues that they have seen before. We have noticed them...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I would ding the vendor a bit on their support rating. For email support, we typically deal with the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We primarily look at HCAHPS scores, but it is hard to attribute improvements in those scores to a...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

My overall satisfaction with the vendor has always been very good, but it has been even higher since...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Since SONIFI Health's solution is our main patient communication platform, they have had to be very...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has kept all their promises to us. We feel like a close partner with them. I say this as...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor avoids charging for every little thing, and I think that is because of the relationship...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Training is one area that SONIFI Health needs to develop more. Their initial training was great, but...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor is pretty good with implementing upgrades. We are constantly going through upgrades.

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The implementation training is in person, and the vendor brings their experts on-site to train the...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The system is working as promoted, but sometimes SONIFI Health embellishes a feature, and then it...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have come to the vendor with some crazy integration requests, such as the development of entirely...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

Product quality is hard to judge because there are so many flashy, impressive-looking products out...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I would say that the vendor has room for improvement with app development. I am a tough sell, and I...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The current iteration of SONIFI Health's product is very intuitive. However, the system's controls...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

SONIFI Health's charging is appropriate. We don't feel like they are nickel-and-diming. Considering...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The quality of the phone and email support really comes down to the luck of the draw. Our on-site...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of how well SONIFI Health has supported us through the COVID-19 crisis, I have been very...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If I had to decide whether to buy this solution again, I would see what the industry is offering and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I am not crazy about SONIFI Health's in-person service. SONIFI Health claims they have very good...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

SONIFI Health gave us some offers for various videos to put in our patient’s television system due...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have the latest version that SONIFI Health offers, but we have people who struggle with ordering...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

SONIFI Health could improve foreign language options in the product. SONIFI Health has a Spanish and...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We really disliked SONIFI Health’s sales team that sold us the system. The people were terrible to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Overall, we are pretty happy with SONIFI Health. Once we got through the front door of SONIFI Health...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

One thing I don't like about SONIFI Health is that they are too expensive. Everybody agrees on that....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SONIFI Health is hands down one of the best vendors an organization can choose for a patient...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When it comes to supporting us through the COVID-19 crisis, SONIFI Health has been good. They have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would buy SONIFI Health again. Hindsight is 20/20, and I think there were some things that we...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

As far as vendors go, I think SONIFI Health’s ability to offer their suite of functionality through...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the complaints I hear from patients is that there is an awful lot of clicking in the system....

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

The whole product is on a separate server at each location. Someday, it would really be great if the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

SONIFI Health does keep all their promises. They have a little trouble with their management, but...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

SONIFI Health doesn’t provide a ton of training, except when providers first come on. We have...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

SONIFI Health finally came up with a video to show all the new changes they were putting into the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have had a few issues with support, but hopefully, we are done with those. We had an issue where...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We pretty much tell SONIFI Health what is going on. The television systems were originally for...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SONIFI Health has options in only English and Spanish, and there are certainly more languages than...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

By the time the solution was presented to me, it had been doing almost all the things that we had...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we first started with the vendor, we often sent emails to their technical support group about a...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

It is important to have things that work together, especially in the hospital environment where...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

The system has been rock solid for many years. It has been down maybe twice, and one of those times...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

SONIFI Health has been very good about taking care of everything. We have a service agreement with...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

When we upgraded the system, the training was really good. There were plenty of trainers on-site....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We aren't using the system to its fullest capacity. Everything that we have through the system is...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We send SONIFI Health videos that we want to use, such as our welcome channel. We make videos and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The phone support is really good. We don't have any kind of web support. When we have an issue, we...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

I don't deal with the executives. I deal with our sales representative and the techs in the area...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

SONIFI Health definitely gets things done. For the most part, the system is used for watching basic...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We would buy the system again. We are actually looking at implementing it in another hospital. We...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We continue to have a rocky relationship with SONIFI Health. They are a rotating door as far as...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

SONIFI Health being part of our long-term plans is yet to be determined. The system is just not user...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor has assigned us an account representative who has been very helpful. That person has...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

The vendor needs to have better transparency. I think SONIFI Health got behind with their...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We are absolutely seeing improvements with SONIFI Health. They meet with me regularly to go over...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Other Observations & Comments

I would say that the vendor does nickel-and-dime. But in all fairness, they have been very nice to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

There is really no ongoing training. I provide ongoing training. SONIFI Health does not.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works as it was promoted. Whenever there are any changes, whatever the vendor says will...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When it comes to the quality and effectiveness of ongoing phone and web support, the vendor is good....

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It is tough to say whether we have received our money's worth with the system. Interactive Patient...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with the vendor's leadership, so I would give the executive involvement a...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

When it comes to areas where the vendor could improve, a lot of that is out of their control. We use...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

SONIFI Health recently updated their reports, and they are doing really well with that. We have...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports