Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Interactive Patient Systems

pCare Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Product

Our patients love pCare, and they tell us when they fill out the survey. Also, pCare is easy to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

If ever we need support from pCare, our support person is very responsive. Also, the vendor is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We have had many times when we have called or needed something tweaked in pCare, and the vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some areas where we use pCare a lot, like with relaxation videos and for postpartum and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have consistently heard from patients that it is hard to push buttons in the system. If we don't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

pCare's quote and prices are a lump sum, so the vendor hasn't nickel-and-dimed us for anything. That...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our main pCare representative has been phenomenal to work with. The vendor has been on-site several...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In our environment, no news is a good thing, and I haven't heard anything about pCare in a while. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I like that pCare gives nurses and clinicians the option to share information with patients from a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

When our contract with pCare was up for renewal, we looked at alternatives that were on the market,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Things weren't great when we crossed into our EMR. I had to write a search engine that our nurses...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

During our initial training, the vendor came in and trained all of our managers. We asked the vendor...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I recently had a problem, and pCare got back to me within 24 hours. When we have an issue, we can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system is easy to use. When we use it, it opens to a simplified screen that allows us to narrow...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

I would prefer that the system's videos be updated or looked at more frequently. I would like to see...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

We are happy with pCare, and we have no complaints. We haven't had any broken promises from pCare,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would tell others looking at pCare that the vendor is very quick to respond. Anytime I call them,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

The technology we use from pCare is on the older side, but that is not pCare’s fault. It is our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Whatever we have with pCare is fine because I know that there is more out there that pCare can do...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

We upgraded from our previous system to pCare because our previous system wasn't giving us any...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship

The vendor's team has been very good to work with. We haven't had a problem getting ahold of pCare's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Operations, Product

The system has been very easy to implement and upgrade. It is very easy to use, and it allows us to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our organization doesn't have a lot of smart TVs, so the capabilities that we have through pCare are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

pCare's customer service is excellent, and the vendor differentiates themselves with that. Their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

Over the last few years, pCare has noticeably made a lot of investments in R&D to enhance their...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The vendor is behind the curve a little when it comes to innovation and thought leadership in this...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

One thing that insulates pCare a bit is that they have a massive market share. They are one of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I am not quite sure what long-term role pCare will have in our ecosystem because we are looking at...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

pCare offered to come and do training, but I don’t know that we have had someone on campus helping...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare’s support team is very responsive. pCare works well with us, and they respond quickly when...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For the patients and families, the entertainment portion of the product works well. We are...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

pCare is very responsive to our ideas, and they have a lot of good data that they send us all the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

It has been a long time since we have been able to talk to pCare about what else is possible, but I...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

There were a couple of components to why we started using pCare. Education was one reason because we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty

pCare has worked hard to meet our requests within our current contract for things related to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The main functionality we are looking for in the pCare system is just a fully integrated system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

pCare has had regular check-ins with us, and they have been available to give us opportunities to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

My satisfaction with pCare’s implementation is really good considering every implementation has some...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

pCare’s support is excellent. We meet with pCare regularly. If we have concerns, pCare addresses...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

pCare is just very user friendly, and we have had no concerns voiced about any ability. I have heard...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I want to look at the things that were implemented and how we quantify those more objectively to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

pCare is good. We have expanded the capabilities, so we use the system for patient education. We...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Operations

pCare does a really good job with implementations. They are very easy to work with. They are very...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

pCare has staying power in our organization. There have been conversations about competitors, and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

pCare is fine; it works for us. The content is good, and if patients follow the content, they should...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our pCare representative was very good early on, but we haven’t seen that person recently.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There are so many screens for the patient to go through, and because of our patient demographic,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

For the patient’s experience, pCare is great in regard to entertainment. It is a good product. But...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We meet recurringly with pCare. The technical person and our account representative will be there,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My recommendation for pCare would be if they have a system that they want to have educational...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have some patients that are challenged, and pCare can be a little difficult for them to use. If a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The turnaround time from pCare is incredible. The fixes to our requests are very quick. The vendor's...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Our patients are very pleased with the education they receive because they are able to view their...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The nurses had a problem with the videos in pCare, and the minute the nurses brought their concern...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we had upgrades, pCare did well in terms of meeting with the managers and explaining how the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

pCare provides us with any new initiatives that they have. If we want something, they try to build...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

No matter when I call pCare, they pick up, and that is great. I could call them on a weekend, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

pCare gives us suggestions that we don't even think about. I have no suggestions for them because...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The only education we get from pCare is mother-baby education, and we acquire the videos through...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We went with pCare because of its integration. The best part of the product is how well it...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have only ever had to work with pCare’s support team a couple of times, and things have gone well....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have had a good experience with pCare's system and are using it for education. There are...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I would have loved for things from pCare's system to go right into my EMR, but that is not the case....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have old hardware, so the product is not easy to use for patients, nurses, or doctors when they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor’s executives are very receptive not only to me but also to other people in our...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When we contact the support team, they are very responsive. They always get back to us. The vendor...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
View All Reports
Related Reports
Performance
KLAS article icon
Interactive Patient Systems 2023
09 May 23    |   Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
Performance
KLAS article icon
Patient Experience Improvement 2021
02 December 21    |   Adam Cherrington, Ciera Walker and Tyler Sycamore
Provider organizations’ efforts to improve the patient experience have typically relied on standardized, retrospective benchmarking data (predominantly from the CMS-regulated CAHPS survey). However, to really amplify the voice of the patient and meet the rising demands of healthcare consumerism, organizations also need customizable tools that allow them to respond to patient feedback in real time and quickly identify service-recovery options. This report examines the opportunity that exists for the industry to augment a CAHPS-centric approach with more customizable capabilities.
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​