Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
pCare (TVR Communications) Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....
Login or Create an Account to see details.
Director
We can't drive more outcomes with the system or get our money's worth because of a lack of...
Login or Create an Account to see details.
Director
pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...
Login or Create an Account to see details.
Director
pCare was excellent with our training. They are very strong and are responsive in general. With...
Login or Create an Account to see details.
Director
There are some things pCare has talked about for a while, like moving to a cloud-based product. They...
Login or Create an Account to see details.
Director
I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...
Login or Create an Account to see details.
Director
pCare has great support on the phone and for training and visitation.
Login or Create an Account to see details.
Manager
The vendor's training was excellent. We configured our rooms and televisions very quickly. pCare...
Login or Create an Account to see details.
Manager
The vendor is great at providing education for inpatients. We see a need for education before,...
Login or Create an Account to see details.
Manager
We don’t have the budget to update to the latest equipment, so we are running into issues with...
Login or Create an Account to see details.
Manager
When we have issues and have to reach out to support, it is sometimes hard to get them to call back...
Login or Create an Account to see details.
Manager
I would like to see the vendor contacting us more often to keep us informed of what is new. pCare...
Login or Create an Account to see details.
VP/Other Executive
Things are going well. pCare has done a really good job of rebranding their company and paying...
Login or Create an Account to see details.
VP/Other Executive
pCare is in a very dynamic marketplace. A lot more patients are bringing their iPads and phones to...
Login or Create an Account to see details.
VP/Other Executive
Our EMR doesn't interface with the pCare system. When we designed the system, we made sure that we...
Login or Create an Account to see details.
VP/Other Executive
pCare runs everything behind the scenes for us. Implementations are turnkey experiences for us; they...
Login or Create an Account to see details.
VP/Other Executive
Given the fact that we don’t have any complaints, the pCare system seems to be very easy to use. The...
Login or Create an Account to see details.
VP/Other Executive
I don’t think the vendor’s service is proactive enough; it is still a reactive service. We have to...
Login or Create an Account to see details.
VP/Other Executive
pCare doesn't educate clients enough on what they can do for them. Most hospitals should be using...
Login or Create an Account to see details.
VP/Other Executive
If anybody needed a TV service, I would tell them to go to pCare. An interactive patient system is...
Login or Create an Account to see details.
VP/Other Executive
I think my satisfaction will be going down in the future because I am starting to realize that we...
Login or Create an Account to see details.
VP/Other Executive
Over time, I have lost touch with some of the vendor's team. I really enjoyed working with them, and...
Login or Create an Account to see details.
Nurse
The videos we choose from are not up to date. They are old. I would recommend that the vendor change...
Login or Create an Account to see details.
Nurse
pCare has offered us new technology, but our higher-ups have put it on hold right now due to...
Login or Create an Account to see details.
Nurse
I keep having to reeducate the nurses on how to use the system, but it is so simple. They just hit...
Login or Create an Account to see details.
Manager
The implementation of pCare's system was great. Our patients are thrilled. We take the system for...
Login or Create an Account to see details.
Manager
Ongoing training hasn't been necessary. Facilitating patient education through the television is...
Login or Create an Account to see details.
Manager
We were on the development side when pCare decided to develop education for children, and that was...
Login or Create an Account to see details.
Manager
We have incorporated the Wellness Network into pCare's system. pCare makes sure that the channel is...
Login or Create an Account to see details.
Manager
One thing that all vendors, including pCare, can do better is circling back and not just asking us...
Login or Create an Account to see details.
COO
We have access to everybody from the vice president of sales to the vice president of implementation...
Login or Create an Account to see details.
COO
We do not get the level of participation that we would like, but that has not diminished either. I...
Login or Create an Account to see details.
Manager
The people that pCare has hired are really service focused. I have loved every person I have worked...
Login or Create an Account to see details.
COO
pCare's solution is sold as an overall package, and they have delivered on everything.
Login or Create an Account to see details.
COO
pCare was incredible during the implementation. They came on campus and installed TVs in every...
Login or Create an Account to see details.
COO
pCare's system is simple and easy to use for our staff. Most importantly, it is easy for our...
Login or Create an Account to see details.
COO
When we move something and change things, pCare comes around, and they are Johnny-on-the-spot. They...
Login or Create an Account to see details.
Director
pCare's solution is not as easy or intuitive for the end users as some other systems are. The pCare...
Login or Create an Account to see details.
Director
We are going to go to a modified version of pCare's solution because within our enterprise system,...
Login or Create an Account to see details.
Director
If we want additional services, pCare will charge us outside of their contracts. For example, when...
Login or Create an Account to see details.
Director
pCare doesn’t provide enough resources initially to help with the rollout and to help the staff to...
Login or Create an Account to see details.
Director
Generally, the vendor's support team tries to troubleshoot our issue when we call. We have some...
Login or Create an Account to see details.
Director
Over time, pCare has become more proactive. After several complaints, they started sending out some...
Login or Create an Account to see details.
Director
My recommendation to people considering pCare is to negotiate on the higher end of the content to...
Login or Create an Account to see details.
Manager
When pCare is unable to do something, they tell us. There was a project we tried to work on that...
Login or Create an Account to see details.
Manager
The pCare managers that I work with are great. The individual that we primarily work with does the...
Login or Create an Account to see details.
Director
I found pCare to be very helpful and easy to work with. They did everything that they offered to do....
Login or Create an Account to see details.
Director
The turnover on our project with pCare was quick. We would send something to pCare, and they would...
Login or Create an Account to see details.
Director
pCare is an in-the-room solution. Patients and clinicians can access video education and other...
Login or Create an Account to see details.
Director
We looked at our data for how we use pCare, and it varied by floor. Some specialties use the system...
Login or Create an Account to see details.
Director
Our experience with pCare was great. Our account manager and sales teams were involved. The vendor's...
Login or Create an Account to see details.
Director
pCare always brings new technologies to us. We just can't always implement those things.
Login or Create an Account to see details.
Director
We have opportunities to work with the vendor executives. We have meetings with the vendor...
Login or Create an Account to see details.
Director
We are having an issue with the utilization of pCare's system, so we are doing an analysis on...
Login or Create an Account to see details.
Director
I would tell others looking at pCare that they should first identify what their needs are and what...
Login or Create an Account to see details.
Director
We did an upgrade for pCare recently, and that made things better on the back end. Prior to that, we...
Login or Create an Account to see details.
Director
I would probably not buy pCare's software again. We started with them when they were a smaller...
Login or Create an Account to see details.
Director
pCare was very responsive with our recent upgrade. They could continue with that frequent follow-up....
Login or Create an Account to see details.
Director
I would like it if pCare would make enhancements available instead of us having to think of...
Login or Create an Account to see details.
Director
My clinical representative has been phenomenal in helping us drive product utilization and...
Login or Create an Account to see details.
Director
With pCare's system, the hospital administrators can see what videos are being played and break the...
Login or Create an Account to see details.
Director
We don't get a lot of feedback from our patients about pCare's system. If our nursing staff members...
Login or Create an Account to see details.
Director
I haven’t seen anyone in the building provide training or do any sort of update for a long time....
Login or Create an Account to see details.
Director
pCare has good people who go around and turn the TVs on for patients, though most of that is done...
Login or Create an Account to see details.
Director
I like the features where we are doing education. I like that on the units, the nurses can prescribe...
Login or Create an Account to see details.
Director
If someone reviews a product and watches the video all the way through, I would love for the system...
Login or Create an Account to see details.
Director
pCare has accomplished a lot. The system is great. We have enhanced and improved it a lot. We made...
Login or Create an Account to see details.
Director
pCare is a great partner, and they have been very accommodating to us. pCare has been our partner...
Login or Create an Account to see details.
Director
If I reach out to pCare to do something on the system immediately when we have problems or need some...
Login or Create an Account to see details.
Director
I would like to see us do more with what we have available. I would like the vendor to be more...
Login or Create an Account to see details.
Director
The team that we have from pCare is very responsive. The pCare team members listen and offer...
Login or Create an Account to see details.
Director
I deal with the vendor for our speaker system. At one point, we were renovating, and in the process,...
Login or Create an Account to see details.
Director
We recently did an interface, and that went great. The vendor was very persistent and kept the ball...
Login or Create an Account to see details.
Director
The vendor does training on the system. They bring instruction pamphlets, and we have a concierge...
Login or Create an Account to see details.
Director
The vendor executives are top notch. No matter when I contact them, they are very responsive. If...
Login or Create an Account to see details.
VP/Other Executive
pCare has worked well for us. Our nursing and education teams have been more engaged in updating the...
Login or Create an Account to see details.
VP/Other Executive
pCare didn't release any educational content specific to COVID-19, but we didn't ask for that. We...
Login or Create an Account to see details.
VP/Other Executive
pCare is providing everything that we need. The video content and libraries are updated. The vendor...
Login or Create an Account to see details.
Director
I wish people in my own hospital had the response time that the vendor has. I don’t have any...
Login or Create an Account to see details.
Manager
If I were in a leadership role in my company, I would want to expand the pCare service throughout...
Login or Create an Account to see details.
Manager
I like how easy it is to contact the vendor. Historically, they have always been super great. I have...
Login or Create an Account to see details.
Manager
pCare has supported our organization during the global pandemic. They have done everything that we...
Login or Create an Account to see details.
Manager
pCare's customer service has always been above reproach. It is easy to ask for service. The vendor...
Login or Create an Account to see details.
Manager
When something doesn't really cost much, pCare will just throw it in under the support cost. But if...
Login or Create an Account to see details.
Manager
pCare has always been very transparent. They have always provided timelines for projects. When we...
Login or Create an Account to see details.
Manager
pCare is absolutely proactive. There are times when issues happen, but our on-site support...
Login or Create an Account to see details.
Director
pCare is working really well. In other places, once the patient views the education, it can flow...
Login or Create an Account to see details.
Director
With the implementation, I was glad that we were able to add on a basic first page to the pCare...
Login or Create an Account to see details.
Director
pCare's system could use a little more work with interoperability and integration. What is missing...
Login or Create an Account to see details.
Manager
pCare has provided a valuable service to our patients during the COVID-19 period. Our team is also...
Login or Create an Account to see details.
Manager
On a service level, during this COVID-19 time, pCare has been outstanding with our needs even during...
Login or Create an Account to see details.
Analyst/Coordinator
The day pCare did our implementation, they bookmarked the application right on our tablets. Using...
Login or Create an Account to see details.
Analyst/Coordinator
The things the vendor provides for us are really great. We initially hooked up with them for our...
Login or Create an Account to see details.
CIO
In terms of the implementation and upgrades, pCare delivers, but there is nothing spectacular or...
Login or Create an Account to see details.
CIO
We are putting out some RFPs to look at pCare again. We probably will still be using their product...
Login or Create an Account to see details.
CIO
I don’t think pCare is forward thinking. They don't get us information to help us think about them...
Login or Create an Account to see details.
Analyst/Coordinator
Our patients love pCare, and more importantly, they are happy that they don’t have to pay separately...
Login or Create an Account to see details.
Analyst/Coordinator
We have COVID-19 information, and we receive monthly reports on what the usage is for the COVID-19...
Login or Create an Account to see details.
VP/Other Executive
pCare's team was very supportive before, during, and after the COVID-19 pandemic. They are very...
Login or Create an Account to see details.
VP/Other Executive
The pCare product is great. I haven't had any complaints. The vendor is constantly upgrading the...
Login or Create an Account to see details.
Analyst/Coordinator
As long as pCare is our organization’s preferred vendor, they are part of our long-term plans. We do...
Login or Create an Account to see details.
Analyst/Coordinator
pCare has good technology. We are happy overall. For us, not being able to get new technology is a...
Login or Create an Account to see details.
Manager
The solution's ease of use is very good for the patient. Patients can basically use everything with...
Login or Create an Account to see details.
Manager
Our support from pCare is excellent. We have a couple of points of contact with the vendor that we...
Login or Create an Account to see details.
Manager
pCare is responsive, knowledgable, and supportive. They bring us new technologies and opportunities....
Login or Create an Account to see details.
Director
pCare is always proactively reaching out to us to ensure that we have updated material and to keep...
Login or Create an Account to see details.
Director
During the pandemic, pCare went above and beyond to ensure that our needs were met. They are very...
Login or Create an Account to see details.
Related Reports View All Reports
Featured Reports
Preferences
Related Blogs
The New KLAS Patient Engagement Ecosystem
When Engaging Patients, Do We Give Them a Voice?