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pCare (TVR Communications) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
My clinical representative has been phenomenal in helping us drive product utilization and...
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Director
Functionality and Upgrades
With pCare's system, the hospital administrators can see what videos are being played and break the...
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Director
Functionality and Upgrades
We don't get a lot of feedback from our patients about pCare's system. If our nursing staff members...
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Director
Implementation and Training
I haven’t seen anyone in the building provide training or do any sort of update for a long time....
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Director
Service and Support
pCare has good people who go around and turn the TVs on for patients, though most of that is done...
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Director
Implementation and Training
I like the features where we are doing education. I like that on the units, the nurses can prescribe...
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Director
Other Observations & Comments
If someone reviews a product and watches the video all the way through, I would love for the system...
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Director
Functionality and Upgrades
pCare has accomplished a lot. The system is great. We have enhanced and improved it a lot. We made...
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Director
Relationship
pCare is a great partner, and they have been very accommodating to us. pCare has been our partner...
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Director
Service and Support
If I reach out to pCare to do something on the system immediately when we have problems or need some...
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Director
Other Observations & Comments
I would like to see us do more with what we have available. I would like the vendor to be more...
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Director
Service and Support
The team that we have from pCare is very responsive. The pCare team members listen and offer...
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Director
ROI / Cost (care and feeding)
I deal with the vendor for our speaker system. At one point, we were renovating, and in the process,...
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Director
Interfacing and Integration
We recently did an interface, and that went great. The vendor was very persistent and kept the ball...
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Director
Implementation and Training
The vendor does training on the system. They bring instruction pamphlets, and we have a concierge...
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Director
Relationship
The vendor executives are top notch. No matter when I contact them, they are very responsive. If...
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VP/Other Executive
Service and Support
pCare has worked well for us. Our nursing and education teams have been more engaged in updating the...
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VP/Other Executive
Service and Support
pCare didn't release any educational content specific to COVID-19, but we didn't ask for that. We...
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VP/Other Executive
Relationship
pCare is providing everything that we need. The video content and libraries are updated. The vendor...
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Director
Service and Support
I wish people in my own hospital had the response time that the vendor has. I don’t have any...
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Manager
Functionality and Upgrades
If I were in a leadership role in my company, I would want to expand the pCare service throughout...
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Manager
Relationship
I like how easy it is to contact the vendor. Historically, they have always been super great. I have...
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Manager
Service and Support
pCare has supported our organization during the global pandemic. They have done everything that we...
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Manager
ROI / Cost (care and feeding)
pCare's customer service has always been above reproach. It is easy to ask for service. The vendor...
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Manager
Sales and Contracting
When something doesn't really cost much, pCare will just throw it in under the support cost. But if...
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Manager
Relationship
pCare has always been very transparent. They have always provided timelines for projects. When we...
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Manager
Service and Support
pCare is absolutely proactive. There are times when issues happen, but our on-site support...
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Director
Functionality and Upgrades
pCare is working really well. In other places, once the patient views the education, it can flow...
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Director
Functionality and Upgrades
With the implementation, I was glad that we were able to add on a basic first page to the pCare...
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Director
Interfacing and Integration
pCare's system could use a little more work with interoperability and integration. What is missing...
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Manager
Functionality and Upgrades
pCare has provided a valuable service to our patients during the COVID-19 period. Our team is also...
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Manager
Service and Support
On a service level, during this COVID-19 time, pCare has been outstanding with our needs even during...
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Analyst/Coordinator
Other Observations & Comments
The day pCare did our implementation, they bookmarked the application right on our tablets. Using...
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Analyst/Coordinator
Functionality and Upgrades
The things the vendor provides for us are really great. We initially hooked up with them for our...
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CIO
Technology
In terms of the implementation and upgrades, pCare delivers, but there is nothing spectacular or...
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CIO
ROI / Cost (care and feeding)
We are putting out some RFPs to look at pCare again. We probably will still be using their product...
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CIO
Relationship
I don’t think pCare is forward thinking. They don't get us information to help us think about them...
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Analyst/Coordinator
Functionality and Upgrades
Our patients love pCare, and more importantly, they are happy that they don’t have to pay separately...
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Analyst/Coordinator
Functionality and Upgrades
We have COVID-19 information, and we receive monthly reports on what the usage is for the COVID-19...
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VP/Other Executive
Relationship
pCare's team was very supportive before, during, and after the COVID-19 pandemic. They are very...
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VP/Other Executive
Functionality and Upgrades
The pCare product is great. I haven't had any complaints. The vendor is constantly upgrading the...
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Analyst/Coordinator
Service and Support
As long as pCare is our organization’s preferred vendor, they are part of our long-term plans. We do...
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Analyst/Coordinator
Technology
pCare has good technology. We are happy overall. For us, not being able to get new technology is a...
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Manager
Functionality and Upgrades
The solution's ease of use is very good for the patient. Patients can basically use everything with...
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Manager
Service and Support
Our support from pCare is excellent. We have a couple of points of contact with the vendor that we...
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Manager
Relationship
pCare is responsive, knowledgable, and supportive. They bring us new technologies and opportunities....
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Director
Service and Support
pCare is always proactively reaching out to us to ensure that we have updated material and to keep...
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Director
Service and Support
During the pandemic, pCare went above and beyond to ensure that our needs were met. They are very...
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Director
Service and Support
I really like our clinical representative; one in particular is incredibly intuitive. Our...
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Director
Other Observations & Comments
Our biggest challenge is still technical at this point. We have some new TVs, so I know that the...
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Director
Other Observations & Comments
Whether pCare is part of our long-term plans is on shaky ground because of our lean management...
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Director
Implementation and Training
What goes well is the variety of education that pCare offers. I can’t remember the last time that we...
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Manager
Relationship
pCare is proactive. One of their key strengths is that they have project managers. The person I...
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Manager
Functionality and Upgrades
For the most part, pCare has kept their promises. There were no issues with the go-live, and their...
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Manager
Functionality and Upgrades
TVR Communications is the best in the business when it comes to providing patient television,...
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Nurse
Relationship
We recently started working with the vendor, but I don’t think the system is getting a lot of play...
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Nurse
Future Outlook
The product is part of our long-term plans. We are in the process of upgrading all of the equipment...
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Nurse
Functionality and Upgrades
We have a vast video selection with the vendor. There is some movement among the staff members...
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Nurse
Service and Support
Anytime the system goes down, we pick up the phone and call the vendor, and they take care of the...
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Nurse
Implementation and Training
The vendor’s training is pretty simple. The only issue I have with it is that it needs to be...
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Nurse
Functionality and Upgrades
I would say the product works very well. The vendor can do so much for us, but we aren’t using a lot...
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Nurse
Interfacing and Integration
The vendor completely supports our integration and interoperability goals. It is just a matter of...
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Nurse
Other Observations & Comments
I would like the product to do a lot of things. The problem is that there is nothing the vendor can...
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Nurse
Technology
Once someone from our organization writes a check, I am sure the vendor will be stellar at...
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Nurse
Relationship
The vendor executives invited us to a seminar to see what was going on and what other hospitals were...
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Nurse
ROI / Cost (care and feeding)
Much of the tangible outcomes will improve once we get the equipment upgraded. We will be able to...
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Nurse
Future Outlook
I see my satisfaction being high a year from now. If the vendor installs the hardware, they will get...
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Director
ROI / Cost (care and feeding)
The vendor does not charge for every little thing. There are costs for a lot of things, but the...
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Director
Service and Support
The vendor is doing very well. I have no issues with them. The vendor is doing a Webex, and even the...
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Director
Functionality and Upgrades
The only recommendation I have for people who are interested in the pCare system is that they go...
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Director
Service and Support
We have made a lot of headway. We started out having regular meetings often, and now we have spread...
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Director
Other Observations & Comments
We wanted to document and have data on how many surveys we got where the patient responded...
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VP/Other Executive
Functionality and Upgrades
I have recommended the solution to other hospitals, and I am likely to recommend it to others. For...
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VP/Other Executive
Interfacing and Integration
If we don’t get past where we are today, I would say that my overall satisfaction is going to go...
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VP/Other Executive
Service and Support
There have been times where pCare has fallen off. For instance, they had a person that was coming...
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VP/Other Executive
Other Observations & Comments
pCare doesn't nickel-and-dime us ridiculously. Things are expensive, but pCare is fair.
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VP/Other Executive
Implementation and Training
The original implementation went very well. Since then, as we have wanted to change the screen or...
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VP/Other Executive
Interfacing and Integration
The solution doesn’t integrate into much of anything from our organization, but it does integrate...
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VP/Other Executive
Interfacing and Integration
The solution meets our basic needs, but we have never gotten to the next level. It meets the needs...
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VP/Other Executive
Service and Support
pCare's support is pretty good right now since there is a person that is coming in to check the...
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VP/Other Executive
Service and Support
pCare is only proactive if we ask them to be proactive. They are relatively proactive though. A...
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VP/Other Executive
Service and Support
pCare could come to me with new technology and vision, but there is no vision there. They are...
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VP/Other Executive
Functionality and Upgrades
We look at outcomes more in terms of healthcare and quality. We also look at patient satisfaction,...
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VP/Other Executive
Functionality and Upgrades
pCare has a good product. I know people utilize it because as I walk around, they are watching TV. I...
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VP/Other Executive
Functionality and Upgrades
When we were building our facility, one of the things that I thought was really important was how we...
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VP/Other Executive
Functionality and Upgrades
We have telemedicine parts so that we can call in specialties. We can have a meeting with our...
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VP/Other Executive
Functionality and Upgrades
There are certain things that we still want that pCare's system seems unable to do. For example, we...
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Director
Relationship
The vendor’s executive involvement is low. That is where our problem is. The problem right now is...
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Director
Service and Support
Unless we push the vendor, they don’t go out and find new manufacturers that might be able to do...
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Director
Service and Support
Overall, our experiences have been really good. We expect a lot from our vendors. We have a lot of...
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Director
Functionality and Upgrades
If anybody is looking at pCare’s product, then they are looking at integrations. If they are going...
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Director
Functionality and Upgrades
Right now, a patient could sit in a chair and get chemotherapy for several hours. That patient could...
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Director
Service and Support
The vendor needs more people. Obviously, we aren’t the only hospital in town, and other hospitals...
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VP/Other Executive
Functionality and Upgrades
pCare solved problems with our patient entertainment and patient education several years ago. We had...
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VP/Other Executive
Functionality and Upgrades
pCare has helped us identify what we could and couldn't do and has really gotten us to the next...
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VP/Other Executive
Functionality and Upgrades
We are way better off with pCare because the company we dealt with in the past was a TV company, and...
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VP/Other Executive
Functionality and Upgrades
pCare and the entire industry are really going to mature in terms of technology and their...
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VP/Other Executive
Functionality and Upgrades
pCare recognizes that they have to do more in the space. Their role is helping hospitals and...
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VP/Other Executive
Implementation and Training
pCare is excellent with implementation. I would very highly recommend them. I don’t even want to...
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VP/Other Executive
Functionality and Upgrades
The solution is part of our long-term plans; we want to have it available to all patients wherever...
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VP/Other Executive
Implementation and Training
The implementation was a little rough in the beginning. There was a lot of back-and-forth in doing...
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VP/Other Executive
Service and Support
What the vendor did really well was have someone here on-site. That was great because the vendor had...
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VP/Other Executive
Service and Support
I really wanted to look at the outcomes of working with pCare's solution. I would like the vendor to...
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VP/Other Executive
Functionality and Upgrades
The solution is very easy to use and set up in our rooms. In the infusion suite, the software gives...
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