pCare (TVR Communications) Comments

 
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User Commentary

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Director

Service and Support

pCare is always proactively reaching out to us to ensure that we have updated material and to keep...

Sep 2020
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Director

Service and Support

During the pandemic, pCare went above and beyond to ensure that our needs were met. They are very...

Sep 2020
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Director

Service and Support

I really like our clinical representative; one in particular is incredibly intuitive. Our...

Jun 2020
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Director

Other Observations & Comments

Our biggest challenge is still technical at this point. We have some new TVs, so I know that the...

Jun 2020
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Director

Other Observations & Comments

Whether pCare is part of our long-term plans is on shaky ground because of our lean management...

Jun 2020
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Director

Implementation and Training

What goes well is the variety of education that pCare offers. I can’t remember the last time that we...

Jun 2020
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Manager

Relationship

pCare is proactive. One of their key strengths is that they have project managers. The person I...

Jun 2020
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Manager

Functionality and Upgrades

For the most part, pCare has kept their promises. There were no issues with the go-live, and their...

Jun 2020
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Manager

Functionality and Upgrades

TVR Communications is the best in the business when it comes to providing patient television,...

May 2020
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Nurse

Relationship

We recently started working with the vendor, but I don’t think the system is getting a lot of play...

Apr 2020
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Nurse

Future Outlook

The product is part of our long-term plans. We are in the process of upgrading all of the equipment...

Apr 2020
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Nurse

Functionality and Upgrades

We have a vast video selection with the vendor. There is some movement among the staff members...

Apr 2020
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Nurse

Service and Support

Anytime the system goes down, we pick up the phone and call the vendor, and they take care of the...

Apr 2020
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Nurse

Implementation and Training

The vendor’s training is pretty simple. The only issue I have with it is that it needs to be...

Apr 2020
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Nurse

Functionality and Upgrades

I would say the product works very well. The vendor can do so much for us, but we aren’t using a lot...

Apr 2020
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Nurse

Interfacing and Integration

The vendor completely supports our integration and interoperability goals. It is just a matter of...

Apr 2020
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Nurse

Other Observations & Comments

I would like the product to do a lot of things. The problem is that there is nothing the vendor can...

Apr 2020
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Nurse

Technology

Once someone from our organization writes a check, I am sure the vendor will be stellar at...

Apr 2020
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Nurse

Relationship

The vendor executives invited us to a seminar to see what was going on and what other hospitals were...

Apr 2020
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Nurse

ROI / Cost (care and feeding)

Much of the tangible outcomes will improve once we get the equipment upgraded. We will be able to...

Apr 2020
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Nurse

Future Outlook

I see my satisfaction being high a year from now. If the vendor installs the hardware, they will get...

Apr 2020
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Director

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. There are costs for a lot of things, but the...

Mar 2020
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Director

Service and Support

The vendor is doing very well. I have no issues with them. The vendor is doing a Webex, and even the...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The only recommendation I have for people who are interested in the pCare system is that they go...

Mar 2020
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Director

Service and Support

We have made a lot of headway. We started out having regular meetings often, and now we have spread...

Mar 2020
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Director

Other Observations & Comments

We wanted to document and have data on how many surveys we got where the patient responded...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I have recommended the solution to other hospitals, and I am likely to recommend it to others. For...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

If we don’t get past where we are today, I would say that my overall satisfaction is going to go...

Mar 2020
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VP/Other Executive

Service and Support

There have been times where pCare has fallen off. For instance, they had a person that was coming...

Mar 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

pCare doesn't nickel-and-dime us ridiculously. Things are expensive, but pCare is fair.

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

The original implementation went very well. Since then, as we have wanted to change the screen or...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The solution doesn’t integrate into much of anything from our organization, but it does integrate...

Mar 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

The solution meets our basic needs, but we have never gotten to the next level. It meets the needs...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

pCare's support is pretty good right now since there is a person that is coming in to check the...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

pCare is only proactive if we ask them to be proactive. They are relatively proactive though. A...

Mar 2020
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VP/Other Executive

Service and Support

pCare could come to me with new technology and vision, but there is no vision there. They are...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We look at outcomes more in terms of healthcare and quality. We also look at patient satisfaction,...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

pCare has a good product. I know people utilize it because as I walk around, they are watching TV. I...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

When we were building our facility, one of the things that I thought was really important was how we...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have telemedicine parts so that we can call in specialties. We can have a meeting with our...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

There are certain things that we still want that pCare's system seems unable to do. For example, we...

Mar 2020
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Director

Relationship

The vendor’s executive involvement is low. That is where our problem is. The problem right now is...

Mar 2020
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Director

Service and Support

Unless we push the vendor, they don’t go out and find new manufacturers that might be able to do...

Mar 2020
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Director

Service and Support

Overall, our experiences have been really good. We expect a lot from our vendors. We have a lot of...

Mar 2020
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Director

Functionality and Upgrades

If anybody is looking at pCare’s product, then they are looking at integrations. If they are going...

Mar 2020
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Director

Functionality and Upgrades

Right now, a patient could sit in a chair and get chemotherapy for several hours. That patient could...

Mar 2020
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Director

Service and Support

The vendor needs more people. Obviously, we aren’t the only hospital in town, and other hospitals...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

pCare solved problems with our patient entertainment and patient education several years ago. We had...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

pCare has helped us identify what we could and couldn't do and has really gotten us to the next...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We are way better off with pCare because the company we dealt with in the past was a TV company, and...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

pCare and the entire industry are really going to mature in terms of technology and their...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

pCare recognizes that they have to do more in the space. Their role is helping hospitals and...

Mar 2020
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VP/Other Executive

Implementation and Training

pCare is excellent with implementation. I would very highly recommend them. I don’t even want to...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The solution is part of our long-term plans; we want to have it available to all patients wherever...

Mar 2020
 Helpful

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VP/Other Executive

Implementation and Training

The implementation was a little rough in the beginning. There was a lot of back-and-forth in doing...

Mar 2020
 Helpful

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VP/Other Executive

Service and Support

What the vendor did really well was have someone here on-site. That was great because the vendor had...

Mar 2020
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VP/Other Executive

Service and Support

I really wanted to look at the outcomes of working with pCare's solution. I would like the vendor to...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The solution is very easy to use and set up in our rooms. In the infusion suite, the software gives...

Mar 2020
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Manager

Functionality and Upgrades

People know what the system is when they buy it. We don't know everything that it is capable of...

Jan 2020
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Manager

Functionality and Upgrades

The system presents menus that are number driven. If people want to watch NBC, they press the number...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

The device that is used to navigate the system looks like a hospital-room pill speaker. There is an...

Jan 2020
 Helpful

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Manager

Relationship

Regarding our relationship with pCare, we have used their product for years, and they have always...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

While we work very hard to put the system in patient rooms and provide access to all of the...

Jan 2020
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Manager

Service and Support

The vendor is doing well at running the surveys. But we have some suggestions, and the vendor is...

Dec 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor's annual maintenance is not bad compared to other providers'. Having said that, we would...

Dec 2019
 Helpful

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Manager

Service and Support

In the past year, we have had one of the drives and the server fail, but those have been the only...

Dec 2019
 Helpful

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Manager

Relationship

The vendor's client engagement is good; the project managers are especially good and responsive. We...

Dec 2019
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Manager

Functionality and Upgrades

The solution is user friendly and very easy to use. The pillow speaker and the interface are good....

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The overall interface was very easy to understand. The interactions with the pillow speakers are...

Dec 2019
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Manager

Relationship

The executives have been very helpful and have jumped in when they have needed to.

Dec 2019
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Manager

Relationship

I really enjoyed the resources that I worked with. They were very attentive. Everybody was very...

Dec 2019
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Manager

ROI / Cost (care and feeding)

There is nothing really hidden in the cost of the system. The vendor is very up front.

Dec 2019
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Manager

Service and Support

We have had no downtime outages, and that is great. Initially, when we called the vendor’s help...

Dec 2019
 Helpful

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Director

Win/Loss - Why they were selected (by current clients)

We are hoping that pCare’s system is going to drive our outcomes. That is the whole reason we...

Dec 2019
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Director

Relationship

We initially met with the vendor to put our process in place. We had an initial face-to-face...

Dec 2019
 Helpful

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Director

Relationship

We have a pCare representative, so if we need anything, our representative takes care of it. I don’t...

Dec 2019
 Helpful

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Director

Implementation and Training

The pCare implementation team kept us very well informed with every step of the process. There were...

Dec 2019
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Director

Implementation and Training

The pCare team was very involved. When we did the orientation and training, we did a road show...

Dec 2019
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Director

Service and Support

We are actually looking at how we have the system set up, and it is phenomenal. Our IT department...

Dec 2019
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Director

Service and Support

The system is very easy and user friendly. No one has had any problems. When it comes to technology,...

Dec 2019
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Director

Future Outlook

There is excitement around the next generation of pCare; based on the presentation, the belief is...

Nov 2019
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Manager

Functionality and Upgrades

The system is attached to the chair the patients sit in. The system includes TV and education...

Nov 2019
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Manager

Functionality and Upgrades

We look at the system’s usage reports to measure success. We see what patients access and how often...

Nov 2019