Tell us about your organization

 
 

Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)


pCare (TVR Communications) Comments
Filtered view: All

KLAS Research Director - Adam Cherrington
Subject Expert

Adam Cherrington

Research Director

adam.cherrington@klasresearch.com

801-404-5273

 
View Advanced Filters

Advanced Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Featured  Reports

Current Time Inside Cache Tag Helper: 1/27/2021 9:09:00 AM and Model.EvProductId = 3405

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Interactive Patient Systems on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Relationship

My clinical representative has been phenomenal in helping us drive product utilization and...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With pCare's system, the hospital administrators can see what videos are being played and break the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We don't get a lot of feedback from our patients about pCare's system. If our nursing staff members...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I haven’t seen anyone in the building provide training or do any sort of update for a long time....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

pCare has good people who go around and turn the TVs on for patients, though most of that is done...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I like the features where we are doing education. I like that on the units, the nurses can prescribe...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

If someone reviews a product and watches the video all the way through, I would love for the system...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

pCare has accomplished a lot. The system is great. We have enhanced and improved it a lot. We made...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

pCare is a great partner, and they have been very accommodating to us. pCare has been our partner...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If I reach out to pCare to do something on the system immediately when we have problems or need some...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would like to see us do more with what we have available. I would like the vendor to be more...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The team that we have from pCare is very responsive. The pCare team members listen and offer...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I deal with the vendor for our speaker system. At one point, we were renovating, and in the process,...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We recently did an interface, and that went great. The vendor was very persistent and kept the ball...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor does training on the system. They bring instruction pamphlets, and we have a concierge...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor executives are top notch. No matter when I contact them, they are very responsive. If...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

pCare has worked well for us. Our nursing and education teams have been more engaged in updating the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

pCare didn't release any educational content specific to COVID-19, but we didn't ask for that. We...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

pCare is providing everything that we need. The video content and libraries are updated. The vendor...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I wish people in my own hospital had the response time that the vendor has. I don’t have any...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I were in a leadership role in my company, I would want to expand the pCare service throughout...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like how easy it is to contact the vendor. Historically, they have always been super great. I have...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

pCare has supported our organization during the global pandemic. They have done everything that we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

pCare's customer service has always been above reproach. It is easy to ask for service. The vendor...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

When something doesn't really cost much, pCare will just throw it in under the support cost. But if...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare has always been very transparent. They have always provided timelines for projects. When we...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

pCare is absolutely proactive. There are times when issues happen, but our on-site support...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

pCare is working really well. In other places, once the patient views the education, it can flow...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With the implementation, I was glad that we were able to add on a basic first page to the pCare...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

pCare's system could use a little more work with interoperability and integration. What is missing...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

pCare has provided a valuable service to our patients during the COVID-19 period. Our team is also...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

On a service level, during this COVID-19 time, pCare has been outstanding with our needs even during...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

The day pCare did our implementation, they bookmarked the application right on our tablets. Using...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The things the vendor provides for us are really great. We initially hooked up with them for our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

In terms of the implementation and upgrades, pCare delivers, but there is nothing spectacular or...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

We are putting out some RFPs to look at pCare again. We probably will still be using their product...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I don’t think pCare is forward thinking. They don't get us information to help us think about them...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our patients love pCare, and more importantly, they are happy that they don’t have to pay separately...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have COVID-19 information, and we receive monthly reports on what the usage is for the COVID-19...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

pCare's team was very supportive before, during, and after the COVID-19 pandemic. They are very...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The pCare product is great. I haven't had any complaints. The vendor is constantly upgrading the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

As long as pCare is our organization’s preferred vendor, they are part of our long-term plans. We do...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

pCare has good technology. We are happy overall. For us, not being able to get new technology is a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution's ease of use is very good for the patient. Patients can basically use everything with...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Our support from pCare is excellent. We have a couple of points of contact with the vendor that we...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare is responsive, knowledgable, and supportive. They bring us new technologies and opportunities....

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

pCare is always proactively reaching out to us to ensure that we have updated material and to keep...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

During the pandemic, pCare went above and beyond to ensure that our needs were met. They are very...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I really like our clinical representative; one in particular is incredibly intuitive. Our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Our biggest challenge is still technical at this point. We have some new TVs, so I know that the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Whether pCare is part of our long-term plans is on shaky ground because of our lean management...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

What goes well is the variety of education that pCare offers. I can’t remember the last time that we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare is proactive. One of their key strengths is that they have project managers. The person I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

For the most part, pCare has kept their promises. There were no issues with the go-live, and their...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

TVR Communications is the best in the business when it comes to providing patient television,...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We recently started working with the vendor, but I don’t think the system is getting a lot of play...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

The product is part of our long-term plans. We are in the process of upgrading all of the equipment...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We have a vast video selection with the vendor. There is some movement among the staff members...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

Anytime the system goes down, we pick up the phone and call the vendor, and they take care of the...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

The vendor’s training is pretty simple. The only issue I have with it is that it needs to be...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would say the product works very well. The vendor can do so much for us, but we aren’t using a lot...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

The vendor completely supports our integration and interoperability goals. It is just a matter of...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Other Observations & Comments

I would like the product to do a lot of things. The problem is that there is nothing the vendor can...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Technology

Once someone from our organization writes a check, I am sure the vendor will be stellar at...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor executives invited us to a seminar to see what was going on and what other hospitals were...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

Much of the tangible outcomes will improve once we get the equipment upgraded. We will be able to...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

I see my satisfaction being high a year from now. If the vendor installs the hardware, they will get...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. There are costs for a lot of things, but the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor is doing very well. I have no issues with them. The vendor is doing a Webex, and even the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The only recommendation I have for people who are interested in the pCare system is that they go...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have made a lot of headway. We started out having regular meetings often, and now we have spread...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We wanted to document and have data on how many surveys we got where the patient responded...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have recommended the solution to other hospitals, and I am likely to recommend it to others. For...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

If we don’t get past where we are today, I would say that my overall satisfaction is going to go...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There have been times where pCare has fallen off. For instance, they had a person that was coming...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

pCare doesn't nickel-and-dime us ridiculously. Things are expensive, but pCare is fair.

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The original implementation went very well. Since then, as we have wanted to change the screen or...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The solution doesn’t integrate into much of anything from our organization, but it does integrate...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The solution meets our basic needs, but we have never gotten to the next level. It meets the needs...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

pCare's support is pretty good right now since there is a person that is coming in to check the...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

pCare is only proactive if we ask them to be proactive. They are relatively proactive though. A...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

pCare could come to me with new technology and vision, but there is no vision there. They are...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We look at outcomes more in terms of healthcare and quality. We also look at patient satisfaction,...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

pCare has a good product. I know people utilize it because as I walk around, they are watching TV. I...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

When we were building our facility, one of the things that I thought was really important was how we...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have telemedicine parts so that we can call in specialties. We can have a meeting with our...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are certain things that we still want that pCare's system seems unable to do. For example, we...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s executive involvement is low. That is where our problem is. The problem right now is...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Unless we push the vendor, they don’t go out and find new manufacturers that might be able to do...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Overall, our experiences have been really good. We expect a lot from our vendors. We have a lot of...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

If anybody is looking at pCare’s product, then they are looking at integrations. If they are going...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Right now, a patient could sit in a chair and get chemotherapy for several hours. That patient could...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor needs more people. Obviously, we aren’t the only hospital in town, and other hospitals...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

pCare solved problems with our patient entertainment and patient education several years ago. We had...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

pCare has helped us identify what we could and couldn't do and has really gotten us to the next...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are way better off with pCare because the company we dealt with in the past was a TV company, and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

pCare and the entire industry are really going to mature in terms of technology and their...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

pCare recognizes that they have to do more in the space. Their role is helping hospitals and...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

pCare is excellent with implementation. I would very highly recommend them. I don’t even want to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is part of our long-term plans; we want to have it available to all patients wherever...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The implementation was a little rough in the beginning. There was a lot of back-and-forth in doing...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

What the vendor did really well was have someone here on-site. That was great because the vendor had...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I really wanted to look at the outcomes of working with pCare's solution. I would like the vendor to...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is very easy to use and set up in our rooms. In the infusion suite, the software gives...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports