Cybersecurity Is Critical in Today's Environment
pCare (TVR Communications)
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
VP/Other Executive
We feel that no news is good news. We haven't heard any negative feedback from our patients about...
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VP/Other Executive
pCare's on-site representative isn't here every day, even though it is in our contract that they...
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VP/Other Executive
pCare will charge us for things that are on standby in case something breaks, but that seems...
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VP/Other Executive
We have found that a certain integration isn't possible with the system. We have been working on...
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VP/Other Executive
pCare sends us a report of what channels patients are using the solution to watch, how frequently...
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VP/Other Executive
We haven't heard anything from the vendor about new technology. Every time that we have reached out...
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VP/Other Executive
The advice that we would give to potential pCare customers would be to be very attentive to...
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Manager
pCare is far superior to our previous product. The vendor has been able to do everything we have...
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Manager
pCare does not nickel-and-dime. They have provided us with far more materials than we needed to...
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Manager
pCare is still working through the integration process. They are still adding content, but...
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Manager
pCare’s support is responsive. When we call or send an email, they respond within a half hour. I can...
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Director
At different times, depending on who our representative is, some things are better than others. We...
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Director
There are a lot of different things that we can do with the system. pCare's system can integrate...
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Director
pCare hasn’t reached out with anything new in a while. If I make a fuss, they can be pretty responsive....
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Director
The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....
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Director
We can't drive more outcomes with the system or get our money's worth because of a lack of...
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Director
pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...
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Director
pCare was excellent with our training. They are very strong and are responsive in general. With...
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Director
There are some things pCare has talked about for a while, like moving to a cloud-based product. They...
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Director
I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...
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Director
pCare has great support on the phone and for training and visitation.
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Manager
The vendor's training was excellent. We configured our rooms and televisions very quickly. pCare...
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Manager
The vendor is great at providing education for inpatients. We see a need for education before,...
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Manager
We don’t have the budget to update to the latest equipment, so we are running into issues with...
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Manager
When we have issues and have to reach out to support, it is sometimes hard to get them to call back...
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Manager
I would like to see the vendor contacting us more often to keep us informed of what is new. pCare...
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VP/Other Executive
Things are going well. pCare has done a really good job of rebranding their company and paying...
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VP/Other Executive
pCare is in a very dynamic marketplace. A lot more patients are bringing their iPads and phones to...
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VP/Other Executive
Our EMR doesn't interface with the pCare system. When we designed the system, we made sure that we...
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VP/Other Executive
pCare runs everything behind the scenes for us. Implementations are turnkey experiences for us; they...
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VP/Other Executive
Given the fact that we don’t have any complaints, the pCare system seems to be very easy to use. The...
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VP/Other Executive
I don’t think the vendor’s service is proactive enough; it is still a reactive service. We have to...
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VP/Other Executive
pCare doesn't educate clients enough on what they can do for them. Most hospitals should be using...
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VP/Other Executive
If anybody needed a TV service, I would tell them to go to pCare. An interactive patient system is...
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VP/Other Executive
I think my satisfaction will be going down in the future because I am starting to realize that we...
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VP/Other Executive
Over time, I have lost touch with some of the vendor's team. I really enjoyed working with them, and...
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Nurse
The videos we choose from are not up to date. They are old. I would recommend that the vendor change...
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Nurse
pCare has offered us new technology, but our higher-ups have put it on hold right now due to...
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Nurse
I keep having to reeducate the nurses on how to use the system, but it is so simple. They just hit...
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Manager
The implementation of pCare's system was great. Our patients are thrilled. We take the system for...
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Manager
Ongoing training hasn't been necessary. Facilitating patient education through the television is...
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Manager
We were on the development side when pCare decided to develop education for children, and that was...
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Manager
We have incorporated the Wellness Network into pCare's system. pCare makes sure that the channel is...
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Manager
One thing that all vendors, including pCare, can do better is circling back and not just asking us...
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COO
We have access to everybody from the vice president of sales to the vice president of implementation...
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COO
We do not get the level of participation that we would like, but that has not diminished either. I...
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Manager
The people that pCare has hired are really service focused. I have loved every person I have worked...
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COO
pCare's solution is sold as an overall package, and they have delivered on everything.
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COO
pCare was incredible during the implementation. They came on campus and installed TVs in every...
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COO
pCare's system is simple and easy to use for our staff. Most importantly, it is easy for our...
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COO
When we move something and change things, pCare comes around, and they are Johnny-on-the-spot. They...
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Director
pCare's solution is not as easy or intuitive for the end users as some other systems are. The pCare...
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Director
We are going to go to a modified version of pCare's solution because within our enterprise system,...
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Director
If we want additional services, pCare will charge us outside of their contracts. For example, when...
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Director
pCare doesn’t provide enough resources initially to help with the rollout and to help the staff to...
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Director
Generally, the vendor's support team tries to troubleshoot our issue when we call. We have some...
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Director
Over time, pCare has become more proactive. After several complaints, they started sending out some...
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Director
My recommendation to people considering pCare is to negotiate on the higher end of the content to...
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Manager
When pCare is unable to do something, they tell us. There was a project we tried to work on that...
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Manager
The pCare managers that I work with are great. The individual that we primarily work with does the...
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Director
I found pCare to be very helpful and easy to work with. They did everything that they offered to do....
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Director
The turnover on our project with pCare was quick. We would send something to pCare, and they would...
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Director
pCare is an in-the-room solution. Patients and clinicians can access video education and other...
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Director
We looked at our data for how we use pCare, and it varied by floor. Some specialties use the system...
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Director
Our experience with pCare was great. Our account manager and sales teams were involved. The vendor's...
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Director
pCare always brings new technologies to us. We just can't always implement those things.
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Director
We have opportunities to work with the vendor executives. We have meetings with the vendor...
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Director
We are having an issue with the utilization of pCare's system, so we are doing an analysis on...
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Director
I would tell others looking at pCare that they should first identify what their needs are and what...
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Director
We did an upgrade for pCare recently, and that made things better on the back end. Prior to that, we...
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Director
I would probably not buy pCare's software again. We started with them when they were a smaller...
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Director
pCare was very responsive with our recent upgrade. They could continue with that frequent follow-up....
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Director
I would like it if pCare would make enhancements available instead of us having to think of...
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Director
My clinical representative has been phenomenal in helping us drive product utilization and...
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Director
With pCare's system, the hospital administrators can see what videos are being played and break the...
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Director
We don't get a lot of feedback from our patients about pCare's system. If our nursing staff members...
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Director
I haven’t seen anyone in the building provide training or do any sort of update for a long time....
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Director
pCare has good people who go around and turn the TVs on for patients, though most of that is done...
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Director
I like the features where we are doing education. I like that on the units, the nurses can prescribe...
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Director
If someone reviews a product and watches the video all the way through, I would love for the system...
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Director
pCare has accomplished a lot. The system is great. We have enhanced and improved it a lot. We made...
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Director
pCare is a great partner, and they have been very accommodating to us. pCare has been our partner...
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Director
If I reach out to pCare to do something on the system immediately when we have problems or need some...
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Director
I would like to see us do more with what we have available. I would like the vendor to be more...
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Director
The team that we have from pCare is very responsive. The pCare team members listen and offer...
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Director
I deal with the vendor for our speaker system. At one point, we were renovating, and in the process,...
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Director
We recently did an interface, and that went great. The vendor was very persistent and kept the ball...
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Director
The vendor does training on the system. They bring instruction pamphlets, and we have a concierge...
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Director
The vendor executives are top notch. No matter when I contact them, they are very responsive. If...
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VP/Other Executive
pCare has worked well for us. Our nursing and education teams have been more engaged in updating the...
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VP/Other Executive
pCare didn't release any educational content specific to COVID-19, but we didn't ask for that. We...
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VP/Other Executive
pCare is providing everything that we need. The video content and libraries are updated. The vendor...
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Director
I wish people in my own hospital had the response time that the vendor has. I don’t have any...
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Manager
If I were in a leadership role in my company, I would want to expand the pCare service throughout...
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Manager
I like how easy it is to contact the vendor. Historically, they have always been super great. I have...
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Manager
pCare has supported our organization during the global pandemic. They have done everything that we...
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Manager
pCare's customer service has always been above reproach. It is easy to ask for service. The vendor...
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Manager
When something doesn't really cost much, pCare will just throw it in under the support cost. But if...
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Manager
pCare has always been very transparent. They have always provided timelines for projects. When we...
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Manager
pCare is absolutely proactive. There are times when issues happen, but our on-site support...
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Director
pCare is working really well. In other places, once the patient views the education, it can flow...
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Director
With the implementation, I was glad that we were able to add on a basic first page to the pCare...
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Director
pCare's system could use a little more work with interoperability and integration. What is missing...
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Manager
pCare has provided a valuable service to our patients during the COVID-19 period. Our team is also...
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Manager
On a service level, during this COVID-19 time, pCare has been outstanding with our needs even during...
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Analyst/Coordinator
The day pCare did our implementation, they bookmarked the application right on our tablets. Using...
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Analyst/Coordinator
The things the vendor provides for us are really great. We initially hooked up with them for our...
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CIO
In terms of the implementation and upgrades, pCare delivers, but there is nothing spectacular or...
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CIO
We are putting out some RFPs to look at pCare again. We probably will still be using their product...
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CIO
I don’t think pCare is forward thinking. They don't get us information to help us think about them...
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Analyst/Coordinator
Our patients love pCare, and more importantly, they are happy that they don’t have to pay separately...
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Analyst/Coordinator
We have COVID-19 information, and we receive monthly reports on what the usage is for the COVID-19...
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VP/Other Executive
pCare's team was very supportive before, during, and after the COVID-19 pandemic. They are very...
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VP/Other Executive
The pCare product is great. I haven't had any complaints. The vendor is constantly upgrading the...
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Analyst/Coordinator
As long as pCare is our organization’s preferred vendor, they are part of our long-term plans. We do...
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Analyst/Coordinator
pCare has good technology. We are happy overall. For us, not being able to get new technology is a...
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