All Categories chevron icon Value- Based Care chevron icon Patient Engagement chevron icon Interactive Patient Systems

pCare Commentary
Filtered view: All

Subject Expert
Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Interactive Patient Systems 2023: Who Is Leading the Way toward the Digital Patient Room of the Future?
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Relationship

We have great service from the vendor. I have seen the vendor make adjustments to meet our needs...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

pCare provides us with the data we are looking for. I don't think there have been too many issues...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

pCare is multifaceted, so sometimes we deal with patients who are not able to discern what they are...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Generally, pCare is performing pretty well. We have a lot of TVs that provide pCare to patients, and...

Jul 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

pCare charges for everything. They are notorious for nickel-and-diming us.

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are a few things that we would like in pCare. For example, there is an iPad that people can...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

pCare impacts and improves the patient experience for our organization. It is user-friendly, and a...

Jun 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The only thing I am a little unsure about with pCare is that we have started some virtual nursing...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor offers a variety of different products, and those products have the right amount of...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

We went with pCare for a new hospital, and the vendor was absolutely fantastic and very responsive....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't get notified of any potential problems in pCare by the vendor before those problems arise....

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our pCare system doesn't communicate directly with our EHR, and that is probably because of our IT...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a representative from the vendor who attends our meetings. That is important in terms of...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

I used pCare at the last hospital that I worked at, so when I came on at my current hospital, I knew...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

pCare is easy for patients and staff members to use. Nurses can send patient education materials so...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With our particular environment, just like with a lot of different technology, the ease of use is...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

With the things that we have been able to integrate with pCare's system, the vendor has done pretty...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We actually can't use the pCare services to the fullest. Our leadership feels like we can cut some...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

We are pretty much in a routine upgrade with updating pCare's system, so it is not really like we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Value

We recently wanted to develop a new specialty workflow in pCare's software, and we told the vendor...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

pCare's system is totally driven by the pillow speaker. Other than a BYOD interface, that is the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We basically bought the full package from pCare, and most of pCare's package is a little duplicative...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Relationship

Things were rough with pCare at the beginning, but they have been getting better. They were quick to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

pCare did show up on-site for training. We essentially had to change the training that they gave...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty

We chose pCare because pCare offered us things such as the digital whiteboard and the digital door...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

I don't know that pCare has all the features that some other solutions have that I really want. Some...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

The product is actually decent, but there are also some opportunities for it. Improvements I would...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Operations

I felt like we were almost using a beta version of the solution when we went live with the product....

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Product

I appreciate how the product captures documentation. We created workflows so that all of the patient...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Culture, Value

I feel like the vendor is charging more than what is fair when it comes to co-development. We will...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Relationship

The vendor does a good job of getting back to us, and they do that pretty quickly. Also, when it...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The ease of use for the solution is pretty good. pCare's training is really good. The system works...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There was an issue in the system where something wasn't right with the interface. pCare didn't tell...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

pCare’s support is very good. Any issue I have in the system is resolved quickly.

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

In my department, my interaction with the system is that some questions come to the screen, and the...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Even though I don't know what we pay for the system, I get a big service from pCare. The solution...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Relationship, Operations

pCare has been a very good partner to work with. We had to scale back operations, and that was a...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Loyalty, Product

We use a very basic level of the pCare system, but I know pCare offers much more integration, and we...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We just looked at some of the newly updated videos, and the process to switch out the old videos for...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has met with us and offered many different things technology wise, but mostly because of...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our usage of the product is all across the board. It is really low, and then really high, and then...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our previous system had so many more features than pCare does for managing issues effectively. We...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We haven't been involved in projects with pCare lately, but their support is above average in terms...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

If the pCare contract were to end, we would probably not renew as long as we had a suitable...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture

I am a little disappointed with one pCare feature. When we stood up the feature initially, we were...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The pCare folks that we worked with did a pretty good job of managing our account. However, it was...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Overall, pCare has become more stable. It was initially a little immature. The interfaces and other...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We haven't had any frustrations with pCare. It has been great and has always been smooth for us. We...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

If we ask for something, the vendor gives us a quote. There is never any extra charging or anything...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

pCare is used through the pillow controls in the beds. I don't think those are so easy to navigate...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The vendor meets regularly with us to discuss the software and to keep things ongoing. The vendor...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The vendor has been a great partner, and they continue to help us and give us ideas for how we can...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

In terms of training, the vendor is very good about providing us with whatever we need. If we need...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is very strong in their support. If there is ever an issue, we call them, and they are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor constantly gives us data about how our system is doing and how our patients are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Everything is expensive in healthcare right now. I would love the product to be a little less...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Value

We are definitely interested in the vendor's rounding add-on feature. As the vendor develops new...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is very user friendly for patients. It is easy for them to see what they need to do and...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are moving into a higher-end technology-based system, and pCare’s on-site technicians need to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have worked with pCare for many years, and that longevity really stands out and holds a lot of...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

pCare is a great company to work with. They are always on top of things, and they are always...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The vendor has good amenities for our patients, and our educational channels are pretty versatile...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor's greatest strength is that their customer service team is very responsive. If I call, I...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

I think the vendor is willing to do training. We just don't have the bandwidth on our end to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor's people are always available, and they do a good job of being proactive. The vendor's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The improvements for the system have come on our end. It might be nice to have a set meeting where...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I would buy pCare again. With their new capabilities, I think that pCare by Uniguest is right up...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

If there were anything to improve, I would say reports. We do a lot of data mining to show outcomes,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have a very large elderly population, and the solution is just more challenging for them to use....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

pCare's customer service is stellar. We can pick up the phone, call them, and ask questions anytime....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​