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Adam Cherrington
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KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

Our main concern is patient use and the ease of use for them, and we don't ever get complaints about...

Dec 2021
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Manager

The vendor is customer oriented, so if we do have questions or needs, everything is very responsive....

Dec 2021
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Manager

I would tell others to do their due diligence around knowing what they need. pCare will always let...

Dec 2021
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Manager

I think pCare offers a super helpful way to provide education to patients via a TV service. It is...

Dec 2021
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Director

pCare has been a wonderful partner to us and our patients. The many features offered and the...

Dec 2021
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Director

pCare has been a very active partner in our journey to provide a better patient engagement...

Dec 2021
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Director

I like the ease of use of pCare's system. A toddler could use it. The colors are visually pleasing...

Dec 2021
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Director

We went on a voyage to find the perfect solution for patient communication and entertainment. We had...

Dec 2021
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Director

pCare's system is a great product. We are optimizing it with our hospital-wide system nicely. We can...

Dec 2021
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Director

One of the big successes we have had with pCare's system is tracking whether the length of stay for...

Dec 2021
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Director

When we have an issue or an update that needs to be pushed into the pCare system, we don't have to...

Dec 2021
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Director

pCare has been a great partner and has been very timely in responding to our questions. They think...

Dec 2021
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Director

The solution is meeting and exceeding our needs now. We used to not do anything electronically. If...

Dec 2021
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Director

pCare is very engaged. Whenever there is an issue or concern, the vendor is responsive. They...

Dec 2021
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Director

pCare truly has the patient in mind. They want to make the experience the best for the patients,...

Dec 2021
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Manager

Sometimes the touch screens aren’t as sensitive as they should be. They are getting old and need to...

Nov 2021
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Manager

The nurses are accustomed to the system. Unless someone is a very old nurse, they should be advanced...

Nov 2021
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(0)
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Manager

In the beginning, pCare offered what we needed. They did mention that there are features that we...

Nov 2021
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(0)
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Manager

pCare needs to provide a more seamless way to integrate data into the EHR because I haven't seen it....

Nov 2021
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(0)
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Manager

pCare is the easiest company I have ever dealt with, and I have dealt with a lot of major vendors....

Nov 2021
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Manager

We need faster turnaround times from pCare when it comes to quotes and bills because upper...

Nov 2021
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(0)
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Director

I would like the price of the phone service to go down if possible. The phone service is part of our...

Nov 2021
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(0)
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Manager

As far as the product quality goes, the vendor doesn't control the product, which is the TV. The...

Nov 2021
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Manager

Overall, even though pCare is a large company, they have always felt like a small company. They have...

Nov 2021
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Manager

The overall service is good. Whenever there is an issue, pCare is always right there to work with...

Nov 2021
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Manager

The product is configured based on what the site wants on the portal, which could be movies, short...

Nov 2021
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(0)
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Analyst/Coordinator

We have been able to make improvements with educating our patients on how to use or access the...

Nov 2021
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Analyst/Coordinator

Technology is important right now, and I can see the vendor enhancing their features or services in...

Nov 2021
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Analyst/Coordinator

We use pCare's software for our real-time feedback, which is given the same day. The questions are...

Nov 2021
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(0)
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Director

We are considering replacing pCare's product, and we are looking at other options, especially as we...

Nov 2021
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(0)
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Director

I had a bad taste in my mouth because when we first made the decision to go with pCare, they told us...

Nov 2021
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(0)
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Director

I feel like we pay an awful lot of money, and I am not sure whether we have gotten the value for...

Nov 2021
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(0)
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Director

It would make sense to link the product to our EHR so that our patients could be automatically sent...

Nov 2021
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(0)
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Director

The support offered by our representative has been wonderful. That person is professional,...

Nov 2021
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(0)
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VP/Other Executive

We have been very pleased with TVR Communications over the years. They are very responsive to us as...

Nov 2021
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(0)
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VP/Other Executive

From a financial perspective, pCare provides a good product for what we are paying, but I can't...

Nov 2021
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(0)
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VP/Other Executive

We haven't yet used all of the technology and features of the system. We are slowly moving toward a...

Nov 2021
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VP/Other Executive

pCare has the capability to greatly expand the system, but we aren't able to expand for a variety of...

Nov 2021
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VP/Other Executive

pCare has partnered with Quil, and we are working with them to do clinical planning for a certain...

Nov 2021
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VP/Other Executive

What I am getting is nothing compared to what the vendor has. pCare has become a high-tech company,...

Nov 2021
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(0)
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VP/Other Executive

As we evolve our technology, I feel that pCare will be very successful, and I won't have significant...

Nov 2021
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Analyst/Coordinator

We are using the entertainment side of the product, and that includes movies on demand and patient...

Oct 2021
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(0)
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Analyst/Coordinator

I have no issues with the vendor. They are very accommodating. Anytime I have questions, they get...

Oct 2021
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(0)
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VP/Other Executive

We feel that no news is good news. We haven't heard any negative feedback from our patients about...

Oct 2021
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(0)
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VP/Other Executive

pCare's on-site representative isn't here every day, even though it is in our contract that they...

Oct 2021
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VP/Other Executive

pCare will charge us for things that are on standby in case something breaks, but that seems...

Oct 2021
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VP/Other Executive

We have found that a certain integration isn't possible with the system. We have been working on...

Oct 2021
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(0)
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VP/Other Executive

pCare sends us a report of what channels patients are using the solution to watch, how frequently...

Oct 2021
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VP/Other Executive

We haven't heard anything from the vendor about new technology. Every time that we have reached out...

Oct 2021
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VP/Other Executive

The advice that we would give to potential pCare customers would be to be very attentive to...

Oct 2021
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(0)
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Manager

pCare is far superior to our previous product. The vendor has been able to do everything we have...

Oct 2021
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(0)
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Manager

pCare does not nickel-and-dime. They have provided us with far more materials than we needed to...

Oct 2021
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(0)
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Manager

pCare is still working through the integration process. They are still adding content, but...

Oct 2021
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Manager

pCare’s support is responsive. When we call or send an email, they respond within a half hour. I can...

Oct 2021
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Director

At different times, depending on who our representative is, some things are better than others. We...

Aug 2021
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Director

There are a lot of different things that we can do with the system. pCare's system can integrate...

Aug 2021
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Director

pCare hasn’t reached out with anything new in a while. If I make a fuss, they can be pretty responsive....

Aug 2021
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(0)
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Director

The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....

Jul 2021
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Director

We can't drive more outcomes with the system or get our money's worth because of a lack of...

Jul 2021
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(0)
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Director

pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...

Jul 2021
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(0)
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Director

pCare was excellent with our training. They are very strong and are responsive in general. With...

Jul 2021
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(0)
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Director

There are some things pCare has talked about for a while, like moving to a cloud-based product. They...

Jul 2021
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(0)
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Director

I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...

Jul 2021
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(0)
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Director

pCare has great support on the phone and for training and visitation.

Jun 2021
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(0)
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Manager

The vendor's training was excellent. We configured our rooms and televisions very quickly. pCare...

May 2021
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Manager

The vendor is great at providing education for inpatients. We see a need for education before,...

May 2021
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Manager

We don’t have the budget to update to the latest equipment, so we are running into issues with...

May 2021
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Manager

When we have issues and have to reach out to support, it is sometimes hard to get them to call back...

May 2021
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Manager

I would like to see the vendor contacting us more often to keep us informed of what is new. pCare...

May 2021
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(0)
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VP/Other Executive

Things are going well. pCare has done a really good job of rebranding their company and paying...

May 2021
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(0)
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VP/Other Executive

pCare is in a very dynamic marketplace. A lot more patients are bringing their iPads and phones to...

May 2021
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(0)
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VP/Other Executive

Our EMR doesn't interface with the pCare system. When we designed the system, we made sure that we...

May 2021
||
(0)
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VP/Other Executive

pCare runs everything behind the scenes for us. Implementations are turnkey experiences for us; they...

May 2021
||
(0)
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VP/Other Executive

Given the fact that we don’t have any complaints, the pCare system seems to be very easy to use. The...

May 2021
||
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VP/Other Executive

I don’t think the vendor’s service is proactive enough; it is still a reactive service. We have to...

May 2021
||
(0)
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VP/Other Executive

pCare doesn't educate clients enough on what they can do for them. Most hospitals should be using...

May 2021
||
(0)
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VP/Other Executive

If anybody needed a TV service, I would tell them to go to pCare. An interactive patient system is...

May 2021
||
(0)
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VP/Other Executive

I think my satisfaction will be going down in the future because I am starting to realize that we...

May 2021
||
(0)
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VP/Other Executive

Over time, I have lost touch with some of the vendor's team. I really enjoyed working with them, and...

May 2021
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(0)
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Nurse

The videos we choose from are not up to date. They are old. I would recommend that the vendor change...

May 2021
||
(0)
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Nurse

pCare has offered us new technology, but our higher-ups have put it on hold right now due to...

May 2021
||
(0)
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Nurse

I keep having to reeducate the nurses on how to use the system, but it is so simple. They just hit...

May 2021
||
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Manager

The implementation of pCare's system was great. Our patients are thrilled. We take the system for...

Apr 2021
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(0)
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Manager

Ongoing training hasn't been necessary. Facilitating patient education through the television is...

Apr 2021
||
(0)
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Manager

We were on the development side when pCare decided to develop education for children, and that was...

Apr 2021
||
(0)
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Manager

We have incorporated the Wellness Network into pCare's system. pCare makes sure that the channel is...

Apr 2021
||
(0)
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Manager

One thing that all vendors, including pCare, can do better is circling back and not just asking us...

Apr 2021
||
(0)
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COO

We have access to everybody from the vice president of sales to the vice president of implementation...

Apr 2021
||
(0)
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COO

We do not get the level of participation that we would like, but that has not diminished either. I...

Apr 2021
||
(0)
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Manager

The people that pCare has hired are really service focused. I have loved every person I have worked...

Apr 2021
||
(0)
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COO

pCare's solution is sold as an overall package, and they have delivered on everything.

Apr 2021
||
(0)
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COO

pCare was incredible during the implementation. They came on campus and installed TVs in every...

Apr 2021
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(0)
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COO

pCare's system is simple and easy to use for our staff. Most importantly, it is easy for our...

Apr 2021
||
(0)
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COO

When we move something and change things, pCare comes around, and they are Johnny-on-the-spot. They...

Apr 2021
||
(0)
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Director

pCare's solution is not as easy or intuitive for the end users as some other systems are. The pCare...

Apr 2021
||
(0)
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Director

We are going to go to a modified version of pCare's solution because within our enterprise system,...

Apr 2021
||
(0)
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Director

If we want additional services, pCare will charge us outside of their contracts. For example, when...

Apr 2021
||
(0)
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Director

pCare doesn’t provide enough resources initially to help with the rollout and to help the staff to...

Apr 2021
||
(0)
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Director

Generally, the vendor's support team tries to troubleshoot our issue when we call. We have some...

Apr 2021
||
(0)
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Director

Over time, pCare has become more proactive. After several complaints, they started sending out some...

Apr 2021
||
(0)
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Director

My recommendation to people considering pCare is to negotiate on the higher end of the content to...

Apr 2021
||
(0)
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Manager

When pCare is unable to do something, they tell us. There was a project we tried to work on that...

Apr 2021
||
(0)
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Manager

The pCare managers that I work with are great. The individual that we primarily work with does the...

Apr 2021
||
(0)
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Director

I found pCare to be very helpful and easy to work with. They did everything that they offered to do....

Apr 2021
||
(0)
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Director

The turnover on our project with pCare was quick. We would send something to pCare, and they would...

Apr 2021
||
(0)
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Director

pCare is an in-the-room solution. Patients and clinicians can access video education and other...

Apr 2021
||
(0)
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Director

We looked at our data for how we use pCare, and it varied by floor. Some specialties use the system...

Apr 2021
||
(0)
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Director

Our experience with pCare was great. Our account manager and sales teams were involved. The vendor's...

Apr 2021
||
(0)
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Director

pCare always brings new technologies to us. We just can't always implement those things.

Apr 2021
||
(0)
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Director

We have opportunities to work with the vendor executives. We have meetings with the vendor...

Mar 2021
||
(0)
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Director

We are having an issue with the utilization of pCare's system, so we are doing an analysis on...

Mar 2021
||
(0)
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Director

I would tell others looking at pCare that they should first identify what their needs are and what...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did an upgrade for pCare recently, and that made things better on the back end. Prior to that, we...

Mar 2021
||
(0)
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 or  to see details.

Director

I would probably not buy pCare's software again. We started with them when they were a smaller...

Mar 2021
||
(0)
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 or  to see details.

Director

pCare was very responsive with our recent upgrade. They could continue with that frequent follow-up....

Mar 2021
||
(0)
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Director

I would like it if pCare would make enhancements available instead of us having to think of...

Mar 2021
||
(0)
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