Commentary Summary
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User Commentary
Service and Support
I like the vendor's responsiveness and their agility when it comes to getting the product rolled out...
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Future Outlook
We like that the system is not just a TV. pCare is looking at options to leverage to do even more....
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Service and Support
It would be helpful if the vendor were more transparent about their road map. Understanding the...
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Other Observations & Comments
I would like to see pCare really take ownership of a proactive review of the system's environment....
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Functionality and Upgrades
The thing I like most about pCare is that we can customize the questions. Because we can 100%...
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Service and Support
As part of the coaching service, our representative takes notes and follows up on action items,...
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Service and Support
I work with a few people from pCare, and they are always fantastic. I am sure there are people above...
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Implementation and Training
When we implemented pCare, the vendor had teams that came to help us.
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Service and Support
The vendor is always ready to move forward with the next thing, and they are always pushing us. I...
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Functionality and Upgrades
The staff and patients seem to love the digital whiteboards. The whiteboards are in one of the top...
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Relationship
A lot of vendors tell us that our ideas are great and that they will take our ideas to their...
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Implementation and Training
pCare's implementation people knew their product. They were willing to help get what we needed for...
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Service and Support
The person that is attached to us is absolutely phenomenal in their communication. They are very...
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Technology
We are not able to access pCare or review the videos to see whether they are current or up-to-date...
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Functionality and Upgrades
I like that we can do some of our own videos that pCare will upload. That is a big feature. I like...
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Relationship
pCare is not being proactive in understanding where we are moving. They are reacting to our requests...
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Relationship
When we have a problem, the vendor is very good. The executives at pCare have no problem getting...
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Service and Support
pCare could be more proactive. The product probably has a lot of features that are not being used...
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Service and Support
Our representative from pCare is the reason for our high ratings. There is never a time, day or...
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Functionality and Upgrades
There are some challenges with pCare’s ease of use because of turnover on the floors, but we pretty...
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Other Observations & Comments
We are very integrated with pCare. We are never going to stop growing, so pCare is a moving product...
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Service and Support
We built a good service team with pCare. That team has grown into our service team, and they respond...
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Functionality and Upgrades
We are having a lot of product growth with our chairside model, and the vendor that pCare is working...
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Implementation and Training
We took over most of the training. pCare is not really involved in a lot of it because their...
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Functionality and Upgrades
From a patient education and information perspective, I would like to see pCare provide more...
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Interfacing and Integration
Ideally, patients wouldn't have to access content through a pCare app but through an SDK or API....
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Relationship
pCare is pretty responsive; from a relationship perspective, they are highly engaged. pCare is very...
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Technology
There was a time when pCare was one of the larger vendors in the patient portal space, so they...
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Other Observations & Comments
If we did not have a patient engagement platform and we were searching for one, we would not buy...
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Other Observations & Comments
pCare and other vendors promote that they can do a lot of things. However, to a certain extent, a...
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Functionality and Upgrades
We wish we had more of an ability to make videos and things unique to our hospital, but we do not...
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Relationship
pCare would probably come on-site more if there were no COVID-19. It is fantastic when pCare can...
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Functionality and Upgrades
pCare makes it easy for families to access movies, relaxation methods, educational videos, and basic...
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Functionality and Upgrades
pCare has tried to partner with us on charges and things. They have made some progress on making the...
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Relationship
We love having regularly scheduled meetings with pCare. We can stay up-to-date, talk about things,...
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Win/Loss - Why they were selected (by current clients)
We got the pCare system because we wanted to make education available to our patients and their...
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Other Observations & Comments
I have heard about a capability that will list who is in a given room on the television in that...
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Interfacing and Integration
pCare has a vision. The vendor's vision and our vision are not really the same because our EMR is...
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Relationship
We have local managers from pCare who we can communicate with when we have any immediate concerns....
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Functionality and Upgrades
The product does what the vendor says it will do. pCare has a lot of good patient education videos...
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Relationship
I would tell a potential customer that the vendor has always addressed any concerns or issues head...
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Relationship
pCare is great at customer service. They have great execution and communication. The integration...
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Future Outlook
There is a whole huge opportunity for us to finally utilize parts of the TV system as a means of...
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Service and Support
We feel like we have been left behind by pCare. The vendor doesn't reach out to us, and when we have...
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Relationship
I would tell a peer that pCare really keeps up with the latest and greatest things. The vendor is...
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Relationship
pCare doesn’t keep their promises. We have had to make some changes in the product, and that has...
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Relationship
pCare is a solid solution. The vendor stays up-to-date with what is on the market in terms of what...
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Functionality and Upgrades
The solution's dropdown menus don't necessarily make sense. We struggle with the branching...
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ROI / Cost
Some of our issues would be probably rectified if we actually paid for some of pCare's greater...
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Functionality and Upgrades
I run a report to show patient education, but the report really doesn't tie back to a patient...
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Implementation and Training
pCare's collaboration, implementation, and work ethic are amazing. The vendor did an amazing job...
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Relationship
From a design perspective, pCare was very open and honest about what we needed when we realized that...
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Service and Support
Our main contact from pCare is constantly in contact with us. They try to make sure that we have...
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Win/Loss - Why they were selected (by current clients)
We chose pCare's system because it met our strategic goals. It was pretty similar to our previous...
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Functionality and Upgrades
Overall, pCare's system is very good and stable. It does what the vendor said it would. From an...
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ROI / Cost
Since we started using pCare's system, we have seen a communication increase with our surveys. We...
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Implementation and Training
Our time with pCare has gone very smoothly. The training has all been pretty seamless. The vendor...
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Service and Support
pCare’s team has been very responsive; they have come on-site, and they have set up meetings when we...
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Interfacing and Integration
pCare has been remarkable for as long as we have had it. The product has really been helping our...
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Relationship
pCare is excellent. I wish I had something negative to say, but I don't. The vendor has always been...
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Future Outlook
We are hopeful that we might be rolling out pCare to more of our locations in the future. pCare is a...
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ROI / Cost
pCare is a little on the expensive side, but I wouldn't say the vendor nickel-and-dimes us. At the...
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Service and Support
We have a pCare resource who checks in often to see whether there is anything that needs to be done.
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Functionality and Upgrades
The ease of use for pCare depends on the patient. If the patient is aware and isn’t impaired in any...
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Technology
pCare has been developing a product that we absolutely love and will use to enhance communications...
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Other Observations & Comments
I would like more movies and more selections than what we currently get from pCare. The vendor does...
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Other Observations & Comments
pCare definitely has some capabilities in their system that we should further look at and explore,...
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Implementation and Training
The vendor provides everything that we need including training. That is helpful because training and...
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Interfacing and Integration
The vendor's integration is good because when we had to do the interface for the EMR and the videos,...
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Functionality and Upgrades
Our patients’ concerns are being addressed with real-time feedback. And when the patient leaves here...
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Functionality and Upgrades
There is a concierge on-site, and the pCare system is constantly training the concierge. When a...
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Functionality and Upgrades
The patient has a little inbox on their telephone screen, and the screen has a welcome message for...
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Interfacing and Integration
When we engaged a patient engagement platform, we looked at several vendors. pCare really walked...
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Other Observations & Comments
pCare's system requires a willing participant. If someone is not in the headspace to take on...
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Relationship
Throughout our whole journey with pCare, we met regularly with the team. As we built the product...
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ROI / Cost
With pCare, we pay one price and get a menu of items. We are not being asked to pay for more. If I...
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Implementation and Training
The implementations and upgrades with pCare are seamless, and the system is pretty intuitive, so we...
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Service and Support
When a TV goes down with the system on it, the vendor knows about the issue. They respond to the...
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Functionality and Upgrades
The feedback that we have gotten from our end users about the pCare system is that it is extremely...
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Future Outlook
We are planning to continue to use pCare's product. It is great and chock-full of information.
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Interfacing and Integration
We have educational videos that we send to the patient when education is ordered by the doctor. The...
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Functionality and Upgrades
pCare is very easy. It comes up automatically on the TV for the patient to interact with at a...
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Functionality and Upgrades
There is an opportunity to have better analytical data from the TruthPoint dashboard so that we can...
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ROI / Cost
The problem that we have is that there has to be more interaction with the patient for the...
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Functionality and Upgrades
The issue is not that the product is not easy to use; our patient population just has a difficult...
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Implementation and Training
The vendor did a great rollout. The issue is that we would like to do regular trainings because we...
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Implementation and Training
Some of our clinicians don't know how to educate patients on how to use the product. I don't think...
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Service and Support
I have never really had an issue with pCare, and I have been working with the vendor for years. The...
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Functionality and Upgrades
We have a lot of elderly end users, and not all of them are computer savvy. Even though pCare is...
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ROI / Cost
The service we get from pCare is good, but the rate we have to charge the patients for phone and TV...
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Functionality and Upgrades
Our current TV infrastructure doesn't support everything that the software has to offer, but we...
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Implementation and Training
The educational videos that the vendor has to offer are outdated.
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Other Observations & Comments
I would possibly buy this system again, but I would have to research what other products are out there....
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Functionality and Upgrades
I don’t know whether we are on the most current version of the product. The version we are on is...
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Functionality and Upgrades
I like that we can develop our own videos to put up for the patient in the system. I also like that...
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Relationship
We have had a couple of meetings with a pCare executive, and thankfully, they didn't pressure us too...
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Lessons Learned
If someone were considering pCare, I would suggest being very diligent about understanding TV...
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Relationship
Someone from pCare reaches out to us regularly. That representative has been trying to nudge things...
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Other Observations & Comments
We haven't integrated pCare's system into our EMR. Our EMR vendor doesn't play nicely with a lot of...
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Future Outlook
pCare has released new functionality, but we haven't taken advantage of it because we are just...
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Functionality and Upgrades
We didn't have any glitches or problems with the recent upgrade. It went through just fine.
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Lessons Learned
We are trying hard to understand the ROI with this system. I am getting signals from leadership that...
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Functionality and Upgrades
Older folks struggle with how much pressure the bed remote buttons need. Also, there are too many...
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