pCare Commentary
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Trey Dye
Research Director
KLAS Research Director - Trey Dye
 
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User Commentary

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VP/Other Executive

Loyalty, Product

The only thing I am a little unsure about with pCare is that we have started some virtual nursing...

May 2025
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VP/Other Executive

Relationship

The vendor offers a variety of different products, and those products have the right amount of...

May 2025
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VP/Other Executive

Loyalty, Relationship

We went with pCare for a new hospital, and the vendor was absolutely fantastic and very responsive....

May 2025
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Director

Relationship

We don't get notified of any potential problems in pCare by the vendor before those problems arise....

May 2025
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Director

Loyalty

Our pCare system doesn't communicate directly with our EHR, and that is probably because of our IT...

May 2025
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Director

Relationship

We have a representative from the vendor who attends our meetings. That is important in terms of...

May 2025
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Director

Loyalty, Operations, Product

I used pCare at the last hospital that I worked at, so when I came on at my current hospital, I knew...

May 2025
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Director

Product

pCare is easy for patients and staff members to use. Nurses can send patient education materials so...

May 2025
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Analyst/Coordinator

Product

With our particular environment, just like with a lot of different technology, the ease of use is...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

With the things that we have been able to integrate with pCare's system, the vendor has done pretty...

Apr 2025
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Analyst/Coordinator

Loyalty

We actually can't use the pCare services to the fullest. Our leadership feels like we can cut some...

Apr 2025
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Analyst/Coordinator

Operations, Product

We are pretty much in a routine upgrade with updating pCare's system, so it is not really like we...

Apr 2025
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Nurse

Culture, Value

We recently wanted to develop a new specialty workflow in pCare's software, and we told the vendor...

Apr 2025
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Nurse

Product

pCare's system is totally driven by the pillow speaker. Other than a BYOD interface, that is the...

Apr 2025
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Nurse

Product

We basically bought the full package from pCare, and most of pCare's package is a little duplicative...

Apr 2025
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Nurse

Culture, Relationship

Things were rough with pCare at the beginning, but they have been getting better. They were quick to...

Apr 2025
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Nurse

Operations

pCare did show up on-site for training. We essentially had to change the training that they gave...

Apr 2025
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Nurse

Loyalty

We chose pCare because pCare offered us things such as the digital whiteboard and the digital door...

Apr 2025
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CNIO

Loyalty, Product

I don't know that pCare has all the features that some other solutions have that I really want. Some...

Apr 2025
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CNIO

Product

The product is actually decent, but there are also some opportunities for it. Improvements I would...

Apr 2025
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CNIO

Culture, Operations

I felt like we were almost using a beta version of the solution when we went live with the product....

Apr 2025
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CNIO

Product

I appreciate how the product captures documentation. We created workflows so that all of the patient...

Apr 2025
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CNIO

Culture, Value

I feel like the vendor is charging more than what is fair when it comes to co-development. We will...

Apr 2025
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CNIO

Relationship

The vendor does a good job of getting back to us, and they do that pretty quickly. Also, when it...

Apr 2025
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Manager

Operations, Product

The ease of use for the solution is pretty good. pCare's training is really good. The system works...

Apr 2025
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Manager

Relationship

There was an issue in the system where something wasn't right with the interface. pCare didn't tell...

Apr 2025
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Manager

Relationship

pCare’s support is very good. Any issue I have in the system is resolved quickly.

Apr 2025
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Manager

Relationship, Product

In my department, my interaction with the system is that some questions come to the screen, and the...

Apr 2025
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Manager

Value

Even though I don't know what we pay for the system, I get a big service from pCare. The solution...

Apr 2025
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CTO

Relationship, Operations

pCare has been a very good partner to work with. We had to scale back operations, and that was a...

Apr 2025
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CTO

Loyalty, Product

We use a very basic level of the pCare system, but I know pCare offers much more integration, and we...

Apr 2025
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Director

Relationship

We just looked at some of the newly updated videos, and the process to switch out the old videos for...

Apr 2025
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Director

Relationship

The vendor has met with us and offered many different things technology wise, but mostly because of...

Apr 2025
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Director

Loyalty, Product

Our usage of the product is all across the board. It is really low, and then really high, and then...

Apr 2025
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Analyst/Coordinator

Product

Our previous system had so many more features than pCare does for managing issues effectively. We...

Apr 2025
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Analyst/Coordinator

Relationship

We haven't been involved in projects with pCare lately, but their support is above average in terms...

Apr 2025
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Analyst/Coordinator

Loyalty, Value

If the pCare contract were to end, we would probably not renew as long as we had a suitable...

Apr 2025
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Analyst/Coordinator

Culture

I am a little disappointed with one pCare feature. When we stood up the feature initially, we were...

Apr 2025
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Analyst/Coordinator

Operations

The pCare folks that we worked with did a pretty good job of managing our account. However, it was...

Apr 2025
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Analyst/Coordinator

Product

Overall, pCare has become more stable. It was initially a little immature. The interfaces and other...

Apr 2025
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Director

Product, Value

We haven't had any frustrations with pCare. It has been great and has always been smooth for us. We...

Apr 2025
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Director

Culture, Value

If we ask for something, the vendor gives us a quote. There is never any extra charging or anything...

Apr 2025
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VP/Other Executive

Product

pCare is used through the pillow controls in the beds. I don't think those are so easy to navigate...

Jan 2025
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VP/Other Executive

Relationship, Operations

The vendor meets regularly with us to discuss the software and to keep things ongoing. The vendor...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

The vendor has been a great partner, and they continue to help us and give us ideas for how we can...

Oct 2024
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VP/Other Executive

Operations

In terms of training, the vendor is very good about providing us with whatever we need. If we need...

Oct 2024
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VP/Other Executive

Relationship

The vendor is very strong in their support. If there is ever an issue, we call them, and they are...

Oct 2024
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VP/Other Executive

Relationship

The vendor constantly gives us data about how our system is doing and how our patients are...

Oct 2024
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VP/Other Executive

Value

Everything is expensive in healthcare right now. I would love the product to be a little less...

Oct 2024
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VP/Other Executive

Loyalty, Relationship, Value

We are definitely interested in the vendor's rounding add-on feature. As the vendor develops new...

Oct 2024
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VP/Other Executive

Product

The product is very user friendly for patients. It is easy for them to see what they need to do and...

Oct 2024
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Analyst/Coordinator

Loyalty

We are moving into a higher-end technology-based system, and pCare’s on-site technicians need to...

Sep 2024
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Analyst/Coordinator

Loyalty

We have worked with pCare for many years, and that longevity really stands out and holds a lot of...

Sep 2024
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Analyst/Coordinator

Relationship

pCare is a great company to work with. They are always on top of things, and they are always...

Sep 2024
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VP/Other Executive

Operations, Product

The vendor has good amenities for our patients, and our educational channels are pretty versatile...

Sep 2024
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VP/Other Executive

Relationship

The vendor's greatest strength is that their customer service team is very responsive. If I call, I...

Sep 2024
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Manager

Operations

I think the vendor is willing to do training. We just don't have the bandwidth on our end to...

Sep 2024
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Manager

Relationship

The vendor's people are always available, and they do a good job of being proactive. The vendor's...

Sep 2024
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Manager

Relationship, Operations

The improvements for the system have come on our end. It might be nice to have a set meeting where...

Sep 2024
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Manager

Loyalty, Product

I would buy pCare again. With their new capabilities, I think that pCare by Uniguest is right up...

Sep 2024
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Analyst/Coordinator

Loyalty, Product

If there were anything to improve, I would say reports. We do a lot of data mining to show outcomes,...

Jul 2024
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Analyst/Coordinator

Product

We have a very large elderly population, and the solution is just more challenging for them to use....

Jul 2024
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Analyst/Coordinator

Relationship

pCare's customer service is stellar. We can pick up the phone, call them, and ask questions anytime....

Jul 2024
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Manager

Relationship, Product

Making the incoming call notifications more clear and making them accessible in more languages would...

Jul 2024
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Manager

Product, Value

Having pCare and our virtual care platform combined allows us to have basically a one-click solution...

Jul 2024
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Manager

Product

pCare continues to be a work in progress, and the vendor has been really collaborative and great....

Jul 2024
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Manager

Loyalty, Product

pCare is the main tool we are using now and is our future best practice for doing inpatient video...

Jul 2024
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VP/Other Executive

Culture, Loyalty

I would buy pCare again, but we are reviewing other products because I don't know what is out there....

Jun 2024
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VP/Other Executive

Relationship

pCare by Uniguest’s support team is very good. They are reliable. Our customer service contact is...

Jun 2024
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VP/Other Executive

Product

pCare is not as intuitive as I want. pCare by Uniguest's support team helps, but patients still...

Jun 2024
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