pCare
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Analyst/Coordinator

Other Observations & Comments

I have heard about a capability that will list who is in a given room on the television in that...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

pCare has a vision. The vendor's vision and our vision are not really the same because our EMR is...

Nov 2022
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Analyst/Coordinator

Relationship

We have local managers from pCare who we can communicate with when we have any immediate concerns....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does what the vendor says it will do. pCare has a lot of good patient education videos...

Nov 2022
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Analyst/Coordinator

Relationship

I would tell a potential customer that the vendor has always addressed any concerns or issues head...

Nov 2022
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VP/Other Executive

Relationship

pCare is great at customer service. They have great execution and communication. The integration...

Oct 2022
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VP/Other Executive

Future Outlook

There is a whole huge opportunity for us to finally utilize parts of the TV system as a means of...

Oct 2022
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Manager

Service and Support

We feel like we have been left behind by pCare. The vendor doesn't reach out to us, and when we have...

Oct 2022
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Manager

Relationship

I would tell a peer that pCare really keeps up with the latest and greatest things. The vendor is...

Oct 2022
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Manager

Relationship

pCare doesn’t keep their promises. We have had to make some changes in the product, and that has...

Oct 2022
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Director

Relationship

pCare is a solid solution. The vendor stays up-to-date with what is on the market in terms of what...

Sep 2022
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Director

Functionality and Upgrades

The solution's dropdown menus don't necessarily make sense. We struggle with the branching...

Sep 2022
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Director

ROI / Cost (care and feeding)

Some of our issues would be probably rectified if we actually paid for some of pCare's greater...

Sep 2022
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Director

Functionality and Upgrades

I run a report to show patient education, but the report really doesn't tie back to a patient...

Sep 2022
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CNIO

Implementation and Training

pCare's collaboration, implementation, and work ethic are amazing. The vendor did an amazing job...

Sep 2022
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CNIO

Relationship

From a design perspective, pCare was very open and honest about what we needed when we realized that...

Sep 2022
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CNIO

Service and Support

Our main contact from pCare is constantly in contact with us. They try to make sure that we have...

Sep 2022
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CNIO

Win/Loss - Why they were selected (by current clients)

We chose pCare's system because it met our strategic goals. It was pretty similar to our previous...

Sep 2022
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CNIO

Functionality and Upgrades

Overall, pCare's system is very good and stable. It does what the vendor said it would. From an...

Sep 2022
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CNIO

ROI / Cost (care and feeding)

Since we started using pCare's system, we have seen a communication increase with our surveys. We...

Sep 2022
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CNO

Implementation and Training

Our time with pCare has gone very smoothly. The training has all been pretty seamless. The vendor...

Aug 2022
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CNO

Service and Support

pCare’s team has been very responsive; they have come on-site, and they have set up meetings when we...

Aug 2022
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CNO

Interfacing and Integration

pCare has been remarkable for as long as we have had it. The product has really been helping our...

Aug 2022
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CIO

Relationship

pCare is excellent. I wish I had something negative to say, but I don't. The vendor has always been...

Jul 2022
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CIO

Future Outlook

We are hopeful that we might be rolling out pCare to more of our locations in the future. pCare is a...

Jul 2022
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CIO

ROI / Cost (care and feeding)

pCare is a little on the expensive side, but I wouldn't say the vendor nickel-and-dimes us. At the...

Jul 2022
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CIO

Service and Support

We have a pCare resource who checks in often to see whether there is anything that needs to be done.

Jul 2022
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CIO

Functionality and Upgrades

The ease of use for pCare depends on the patient. If the patient is aware and isn’t impaired in any...

Jul 2022
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CIO

Technology

pCare has been developing a product that we absolutely love and will use to enhance communications...

Jul 2022
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CIO

Other Observations & Comments

I would like more movies and more selections than what we currently get from pCare. The vendor does...

Jul 2022
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CIO

Other Observations & Comments

pCare definitely has some capabilities in their system that we should further look at and explore,...

Jul 2022
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Director

Implementation and Training

The vendor provides everything that we need including training. That is helpful because training and...

Jul 2022
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Director

Interfacing and Integration

The vendor's integration is good because when we had to do the interface for the EMR and the videos,...

Jul 2022
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Director

Functionality and Upgrades

Our patients’ concerns are being addressed with real-time feedback. And when the patient leaves here...

Jul 2022
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Director

Functionality and Upgrades

There is a concierge on-site, and the pCare system is constantly training the concierge. When a...

Jul 2022
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Director

Functionality and Upgrades

The patient has a little inbox on their telephone screen, and the screen has a welcome message for...

Jul 2022
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Director

Interfacing and Integration

When we engaged a patient engagement platform, we looked at several vendors. pCare really walked...

Jun 2022
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Director

Other Observations & Comments

pCare's system requires a willing participant. If someone is not in the headspace to take on...

Jun 2022
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Director

Relationship

Throughout our whole journey with pCare, we met regularly with the team. As we built the product...

Jun 2022
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Director

ROI / Cost (care and feeding)

With pCare, we pay one price and get a menu of items. We are not being asked to pay for more. If I...

Jun 2022
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Director

Implementation and Training

The implementations and upgrades with pCare are seamless, and the system is pretty intuitive, so we...

Jun 2022
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Director

Service and Support

When a TV goes down with the system on it, the vendor knows about the issue. They respond to the...

Jun 2022
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Director

Functionality and Upgrades

The feedback that we have gotten from our end users about the pCare system is that it is extremely...

Jun 2022
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Director

Future Outlook

We are planning to continue to use pCare's product. It is great and chock-full of information.

Jun 2022
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VP/Other Executive

Interfacing and Integration

We have educational videos that we send to the patient when education is ordered by the doctor. The...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

pCare is very easy. It comes up automatically on the TV for the patient to interact with at a...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There is an opportunity to have better analytical data from the TruthPoint dashboard so that we can...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The problem that we have is that there has to be more interaction with the patient for the...

Jun 2022
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Manager

Functionality and Upgrades

The issue is not that the product is not easy to use; our patient population just has a difficult...

May 2022
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Manager

Implementation and Training

The vendor did a great rollout. The issue is that we would like to do regular trainings because we...

May 2022
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Manager

Implementation and Training

Some of our clinicians don't know how to educate patients on how to use the product. I don't think...

May 2022
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Manager

Service and Support

I have never really had an issue with pCare, and I have been working with the vendor for years. The...

May 2022
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Manager

Functionality and Upgrades

We have a lot of elderly end users, and not all of them are computer savvy. Even though pCare is...

May 2022
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Manager

ROI / Cost (care and feeding)

The service we get from pCare is good, but the rate we have to charge the patients for phone and TV...

May 2022
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Manager

Functionality and Upgrades

Our current TV infrastructure doesn't support everything that the software has to offer, but we...

May 2022
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Nurse

Implementation and Training

The educational videos that the vendor has to offer are outdated.

Apr 2022
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Nurse

Other Observations & Comments

I would possibly buy this system again, but I would have to research what other products are out there....

Apr 2022
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Nurse

Functionality and Upgrades

I don’t know whether we are on the most current version of the product. The version we are on is...

Apr 2022
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Nurse

Functionality and Upgrades

I like that we can develop our own videos to put up for the patient in the system. I also like that...

Apr 2022
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Director

Relationship

We have had a couple of meetings with a pCare executive, and thankfully, they didn't pressure us too...

Apr 2022
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Director

Lessons Learned

If someone were considering pCare, I would suggest being very diligent about understanding TV...

Apr 2022
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Director

Relationship

Someone from pCare reaches out to us regularly. That representative has been trying to nudge things...

Apr 2022
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Director

Other Observations & Comments

We haven't integrated pCare's system into our EMR. Our EMR vendor doesn't play nicely with a lot of...

Apr 2022
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Director

Future Outlook

pCare has released new functionality, but we haven't taken advantage of it because we are just...

Apr 2022
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Director

Functionality and Upgrades

We didn't have any glitches or problems with the recent upgrade. It went through just fine.

Apr 2022
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Director

Lessons Learned

We are trying hard to understand the ROI with this system. I am getting signals from leadership that...

Apr 2022
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Director

Functionality and Upgrades

Older folks struggle with how much pressure the bed remote buttons need. Also, there are too many...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Prior to introducing pCare to our care team and patients, we were operating on an antiquated TV...

Mar 2022
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Manager

Other Observations & Comments

We would like to have more insight into other potential vendors and integrators. Right now, we want...

Mar 2022
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CNIO

Functionality and Upgrades

The team is incredibly responsive and willing to assist us in meeting operational goals. The product...

Mar 2022
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CIO

Functionality and Upgrades

pCare is a patient engagement and infotainment system. pCare is easy to use for patients; they just...

Mar 2022
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CIO

Interfacing and Integration

At one point, when hospitals struggled to have content for patients, pCare served a great need. But...

Mar 2022
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CIO

Functionality and Upgrades

pCare is moving to a cloud version, and we are evaluating the version to see whether it is better...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

We provide our clinicians with the pCare reports, and the clinicians seem to like them, but they...

Mar 2022
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VP/Other Executive

Service and Support

pCare always seems to be up on what is happening, and they touch base with me to tell us what is...

Mar 2022
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CIO

Functionality and Upgrades

I would buy pCare again. As a matter of fact, we are expanding it to a new facility. I would tell...

Mar 2022
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CIO

Relationship

pCare's service is good for the most part, and the senior leaders I deal with are very responsive.

Mar 2022
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CIO

ROI / Cost (care and feeding)

pCare always wants to charge us for everything.

Mar 2022
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CIO

Future Outlook

With some of the things we are working toward and with what pCare is trying to do for us, I expect...

Mar 2022
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Analyst/Coordinator

Future Outlook

We get little to no customization with other survey tools, but with the pCare system, we can fully...

Mar 2022
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Analyst/Coordinator

Service and Support

The process of getting help to make any changes is super stellar because our contact is great, but...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We really like the pCare system. Our usage has morphed a bit; we started out using tablets, but then...

Mar 2022
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Analyst/Coordinator

Relationship

We had some great innovation from our senior adviser, who is phenomenal. That individual is the...

Mar 2022
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VP/Other Executive

Relationship

I find the vendor very innovative. They have helped us develop great interfaces that get patients...

Feb 2022
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CIO

Relationship

I have never had the pCare system go down or had any other issues with it. It does a lot that we are...

Feb 2022
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Manager

Functionality and Upgrades

Our main concern is patient use and the ease of use for them, and we don't ever get complaints about...

Dec 2021
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Manager

Service and Support

The vendor is customer oriented, so if we do have questions or needs, everything is very responsive....

Dec 2021
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Manager

Lessons Learned

I would tell others to do their due diligence around knowing what they need. pCare will always let...

Dec 2021
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Manager

Functionality and Upgrades

I think pCare offers a super helpful way to provide education to patients via a TV service. It is...

Dec 2021
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Director

Relationship

pCare has been a wonderful partner to us and our patients. The many features offered and the...

Dec 2021
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Director

Relationship

pCare has been a very active partner in our journey to provide a better patient engagement...

Dec 2021
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Director

Functionality and Upgrades

I like the ease of use of pCare's system. A toddler could use it. The colors are visually pleasing...

Dec 2021
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Director

Future Outlook

We went on a voyage to find the perfect solution for patient communication and entertainment. We had...

Dec 2021
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Director

Interfacing and Integration

pCare's system is a great product. We are optimizing it with our hospital-wide system nicely. We can...

Dec 2021
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Director

ROI / Cost (care and feeding)

One of the big successes we have had with pCare's system is tracking whether the length of stay for...

Dec 2021
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Director

Win/Loss - Why they were selected (by current clients)

When we have an issue or an update that needs to be pushed into the pCare system, we don't have to...

Dec 2021
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