pCare
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Subject Expert
Adam Cherrington
Senior Research Director
KLAS Senior Research Director - Adam Cherrington
 
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User Commentary

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Director

When we engaged a patient engagement platform, we looked at several vendors. pCare really walked...

Jun 2022
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Director

pCare's system requires a willing participant. If someone is not in the headspace to take on...

Jun 2022
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Director

Throughout our whole journey with pCare, we met regularly with the team. As we built the product...

Jun 2022
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Director

With pCare, we pay one price and get a menu of items. We are not being asked to pay for more. If I...

Jun 2022
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Director

The implementations and upgrades with pCare are seamless, and the system is pretty intuitive, so we...

Jun 2022
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Director

When a TV goes down with the system on it, the vendor knows about the issue. They respond to the...

Jun 2022
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Director

The feedback that we have gotten from our end users about the pCare system is that it is extremely...

Jun 2022
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Director

We are planning to continue to use pCare's product. It is great and chock-full of information.

Jun 2022
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VP/Other Executive

We have educational videos that we send to the patient when education is ordered by the doctor. The...

Jun 2022
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VP/Other Executive

pCare is very easy. It comes up automatically on the TV for the patient to interact with at a...

Jun 2022
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VP/Other Executive

There is an opportunity to have better analytical data from the TruthPoint dashboard so that we can...

Jun 2022
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VP/Other Executive

The problem that we have is that there has to be more interaction with the patient for the...

Jun 2022
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Manager

The issue is not that the product is not easy to use; our patient population just has a difficult...

May 2022
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Manager

The vendor did a great rollout. The issue is that we would like to do regular trainings because we...

May 2022
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Manager

Some of our clinicians don't know how to educate patients on how to use the product. I don't think...

May 2022
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Manager

I have never really had an issue with pCare, and I have been working with the vendor for years. The...

May 2022
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Manager

We have a lot of elderly end users, and not all of them are computer savvy. Even though pCare is...

May 2022
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Manager

The service we get from pCare is good, but the rate we have to charge the patients for phone and TV...

May 2022
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Manager

Our current TV infrastructure doesn't support everything that the software has to offer, but we...

May 2022
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Nurse

The educational videos that the vendor has to offer are outdated.

Apr 2022
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Nurse

I would possibly buy this system again, but I would have to research what other products are out there....

Apr 2022
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Nurse

I don’t know whether we are on the most current version of the product. The version we are on is...

Apr 2022
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Nurse

I like that we can develop our own videos to put up for the patient in the system. I also like that...

Apr 2022
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Director

We have had a couple of meetings with a pCare executive, and thankfully, they didn't pressure us too...

Apr 2022
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Director

If someone were considering pCare, I would suggest being very diligent about understanding TV...

Apr 2022
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Director

Someone from pCare reaches out to us regularly. That representative has been trying to nudge things...

Apr 2022
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Director

We haven't integrated pCare's system into our EMR. Our EMR vendor doesn't play nicely with a lot of...

Apr 2022
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Director

pCare has released new functionality, but we haven't taken advantage of it because we are just...

Apr 2022
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Director

We didn't have any glitches or problems with the recent upgrade. It went through just fine.

Apr 2022
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Director

We are trying hard to understand the ROI with this system. I am getting signals from leadership that...

Apr 2022
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Director

Older folks struggle with how much pressure the bed remote buttons need. Also, there are too many...

Apr 2022
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Manager

Prior to introducing pCare to our care team and patients, we were operating on an antiquated TV...

Mar 2022
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Manager

We would like to have more insight into other potential vendors and integrators. Right now, we want...

Mar 2022
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CNIO

The team is incredibly responsive and willing to assist us in meeting operational goals. The product...

Mar 2022
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CIO

pCare is a patient engagement and infotainment system. pCare is easy to use for patients; they just...

Mar 2022
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CIO

At one point, when hospitals struggled to have content for patients, pCare served a great need. But...

Mar 2022
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CIO

pCare is moving to a cloud version, and we are evaluating the version to see whether it is better...

Mar 2022
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VP/Other Executive

We provide our clinicians with the pCare reports, and the clinicians seem to like them, but they...

Mar 2022
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VP/Other Executive

pCare always seems to be up on what is happening, and they touch base with me to tell us what is...

Mar 2022
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CIO

I would buy pCare again. As a matter of fact, we are expanding it to a new facility. I would tell...

Mar 2022
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CIO

pCare's service is good for the most part, and the senior leaders I deal with are very responsive.

Mar 2022
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CIO

pCare always wants to charge us for everything.

Mar 2022
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CIO

With some of the things we are working toward and with what pCare is trying to do for us, I expect...

Mar 2022
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Analyst/Coordinator

We get little to no customization with other survey tools, but with the pCare system, we can fully...

Mar 2022
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Analyst/Coordinator

The process of getting help to make any changes is super stellar because our contact is great, but...

Mar 2022
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Analyst/Coordinator

We really like the pCare system. Our usage has morphed a bit; we started out using tablets, but then...

Mar 2022
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Analyst/Coordinator

We had some great innovation from our senior adviser, who is phenomenal. That individual is the...

Mar 2022
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VP/Other Executive

I find the vendor very innovative. They have helped us develop great interfaces that get patients...

Feb 2022
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CIO

I have never had the pCare system go down or had any other issues with it. It does a lot that we are...

Feb 2022
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Manager

Our main concern is patient use and the ease of use for them, and we don't ever get complaints about...

Dec 2021
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Manager

The vendor is customer oriented, so if we do have questions or needs, everything is very responsive....

Dec 2021
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Manager

I would tell others to do their due diligence around knowing what they need. pCare will always let...

Dec 2021
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Manager

I think pCare offers a super helpful way to provide education to patients via a TV service. It is...

Dec 2021
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Director

pCare has been a wonderful partner to us and our patients. The many features offered and the...

Dec 2021
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Director

pCare has been a very active partner in our journey to provide a better patient engagement...

Dec 2021
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Director

I like the ease of use of pCare's system. A toddler could use it. The colors are visually pleasing...

Dec 2021
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Director

We went on a voyage to find the perfect solution for patient communication and entertainment. We had...

Dec 2021
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Director

pCare's system is a great product. We are optimizing it with our hospital-wide system nicely. We can...

Dec 2021
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Director

One of the big successes we have had with pCare's system is tracking whether the length of stay for...

Dec 2021
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Director

When we have an issue or an update that needs to be pushed into the pCare system, we don't have to...

Dec 2021
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Director

pCare has been a great partner and has been very timely in responding to our questions. They think...

Dec 2021
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Director

The solution is meeting and exceeding our needs now. We used to not do anything electronically. If...

Dec 2021
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Director

pCare is very engaged. Whenever there is an issue or concern, the vendor is responsive. They...

Dec 2021
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Director

pCare truly has the patient in mind. They want to make the experience the best for the patients,...

Dec 2021
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Manager

Sometimes the touch screens aren’t as sensitive as they should be. They are getting old and need to...

Nov 2021
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Manager

The nurses are accustomed to the system. Unless someone is a very old nurse, they should be advanced...

Nov 2021
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Manager

In the beginning, pCare offered what we needed. They did mention that there are features that we...

Nov 2021
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Manager

pCare needs to provide a more seamless way to integrate data into the EHR because I haven't seen it....

Nov 2021
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Manager

pCare is the easiest company I have ever dealt with, and I have dealt with a lot of major vendors....

Nov 2021
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Manager

We need faster turnaround times from pCare when it comes to quotes and bills because upper...

Nov 2021
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Director

I would like the price of the phone service to go down if possible. The phone service is part of our...

Nov 2021
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Manager

As far as the product quality goes, the vendor doesn't control the product, which is the TV. The...

Nov 2021
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Manager

Overall, even though pCare is a large company, they have always felt like a small company. They have...

Nov 2021
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Manager

The overall service is good. Whenever there is an issue, pCare is always right there to work with...

Nov 2021
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Manager

The product is configured based on what the site wants on the portal, which could be movies, short...

Nov 2021
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Analyst/Coordinator

We have been able to make improvements with educating our patients on how to use or access the...

Nov 2021
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Analyst/Coordinator

Technology is important right now, and I can see the vendor enhancing their features or services in...

Nov 2021
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Analyst/Coordinator

We use pCare's software for our real-time feedback, which is given the same day. The questions are...

Nov 2021
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Director

We are considering replacing pCare's product, and we are looking at other options, especially as we...

Nov 2021
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Director

I had a bad taste in my mouth because when we first made the decision to go with pCare, they told us...

Nov 2021
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Director

I feel like we pay an awful lot of money, and I am not sure whether we have gotten the value for...

Nov 2021
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Director

It would make sense to link the product to our EHR so that our patients could be automatically sent...

Nov 2021
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Director

The support offered by our representative has been wonderful. That person is professional,...

Nov 2021
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VP/Other Executive

We have been very pleased with TVR Communications over the years. They are very responsive to us as...

Nov 2021
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VP/Other Executive

From a financial perspective, pCare provides a good product for what we are paying, but I can't...

Nov 2021
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VP/Other Executive

We haven't yet used all of the technology and features of the system. We are slowly moving toward a...

Nov 2021
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VP/Other Executive

pCare has the capability to greatly expand the system, but we aren't able to expand for a variety of...

Nov 2021
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VP/Other Executive

pCare has partnered with Quil, and we are working with them to do clinical planning for a certain...

Nov 2021
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VP/Other Executive

What I am getting is nothing compared to what the vendor has. pCare has become a high-tech company,...

Nov 2021
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VP/Other Executive

As we evolve our technology, I feel that pCare will be very successful, and I won't have significant...

Nov 2021
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Analyst/Coordinator

We are using the entertainment side of the product, and that includes movies on demand and patient...

Oct 2021
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Analyst/Coordinator

I have no issues with the vendor. They are very accommodating. Anytime I have questions, they get...

Oct 2021
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VP/Other Executive

We feel that no news is good news. We haven't heard any negative feedback from our patients about...

Oct 2021
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VP/Other Executive

pCare's on-site representative isn't here every day, even though it is in our contract that they...

Oct 2021
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VP/Other Executive

pCare will charge us for things that are on standby in case something breaks, but that seems...

Oct 2021
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VP/Other Executive

We have found that a certain integration isn't possible with the system. We have been working on...

Oct 2021
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VP/Other Executive

pCare sends us a report of what channels patients are using the solution to watch, how frequently...

Oct 2021
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VP/Other Executive

We haven't heard anything from the vendor about new technology. Every time that we have reached out...

Oct 2021
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VP/Other Executive

The advice that we would give to potential pCare customers would be to be very attentive to...

Oct 2021
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Manager

pCare is far superior to our previous product. The vendor has been able to do everything we have...

Oct 2021
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Manager

pCare does not nickel-and-dime. They have provided us with far more materials than we needed to...

Oct 2021
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Manager

pCare is still working through the integration process. They are still adding content, but...

Oct 2021
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Manager

pCare’s support is responsive. When we call or send an email, they respond within a half hour. I can...

Oct 2021
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Director

At different times, depending on who our representative is, some things are better than others. We...

Aug 2021
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Director

There are a lot of different things that we can do with the system. pCare's system can integrate...

Aug 2021
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Director

pCare hasn’t reached out with anything new in a while. If I make a fuss, they can be pretty responsive....

Aug 2021
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Director

The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....

Jul 2021
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Director

We can't drive more outcomes with the system or get our money's worth because of a lack of...

Jul 2021
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Director

pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...

Jul 2021
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Director

pCare was excellent with our training. They are very strong and are responsive in general. With...

Jul 2021
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Director

There are some things pCare has talked about for a while, like moving to a cloud-based product. They...

Jul 2021
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Director

I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...

Jul 2021
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