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pCare
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User Commentary

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Director

Service and Support

I like the vendor's responsiveness and their agility when it comes to getting the product rolled out...

Mar 2023
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Director

Future Outlook

We like that the system is not just a TV. pCare is looking at options to leverage to do even more....

Mar 2023
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Director

Service and Support

It would be helpful if the vendor were more transparent about their road map. Understanding the...

Mar 2023
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Director

Other Observations & Comments

I would like to see pCare really take ownership of a proactive review of the system's environment....

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The thing I like most about pCare is that we can customize the questions. Because we can 100%...

Mar 2023
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Analyst/Coordinator

Service and Support

As part of the coaching service, our representative takes notes and follows up on action items,...

Mar 2023
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Analyst/Coordinator

Service and Support

I work with a few people from pCare, and they are always fantastic. I am sure there are people above...

Mar 2023
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Director

Implementation and Training

When we implemented pCare, the vendor had teams that came to help us.

Feb 2023
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Director

Service and Support

The vendor is always ready to move forward with the next thing, and they are always pushing us. I...

Feb 2023
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CNIO

Functionality and Upgrades

The staff and patients seem to love the digital whiteboards. The whiteboards are in one of the top...

Feb 2023
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CNIO

Relationship

A lot of vendors tell us that our ideas are great and that they will take our ideas to their...

Feb 2023
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CNIO

Implementation and Training

pCare's implementation people knew their product. They were willing to help get what we needed for...

Feb 2023
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CNIO

Service and Support

The person that is attached to us is absolutely phenomenal in their communication. They are very...

Feb 2023
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Nurse

Technology

We are not able to access pCare or review the videos to see whether they are current or up-to-date...

Feb 2023
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Nurse

Functionality and Upgrades

I like that we can do some of our own videos that pCare will upload. That is a big feature. I like...

Feb 2023
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CIO

Relationship

pCare is not being proactive in understanding where we are moving. They are reacting to our requests...

Jan 2023
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CIO

Relationship

When we have a problem, the vendor is very good. The executives at pCare have no problem getting...

Jan 2023
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CIO

Service and Support

pCare could be more proactive. The product probably has a lot of features that are not being used...

Jan 2023
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Manager

Service and Support

Our representative from pCare is the reason for our high ratings. There is never a time, day or...

Dec 2022
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Manager

Functionality and Upgrades

There are some challenges with pCare’s ease of use because of turnover on the floors, but we pretty...

Dec 2022
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Manager

Other Observations & Comments

We are very integrated with pCare. We are never going to stop growing, so pCare is a moving product...

Dec 2022
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Manager

Service and Support

We built a good service team with pCare. That team has grown into our service team, and they respond...

Dec 2022
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Manager

Functionality and Upgrades

We are having a lot of product growth with our chairside model, and the vendor that pCare is working...

Dec 2022
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Manager

Implementation and Training

We took over most of the training. pCare is not really involved in a lot of it because their...

Dec 2022
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Director

Functionality and Upgrades

From a patient education and information perspective, I would like to see pCare provide more...

Dec 2022
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Director

Interfacing and Integration

Ideally, patients wouldn't have to access content through a pCare app but through an SDK or API....

Dec 2022
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Director

Relationship

pCare is pretty responsive; from a relationship perspective, they are highly engaged. pCare is very...

Dec 2022
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Director

Technology

There was a time when pCare was one of the larger vendors in the patient portal space, so they...

Dec 2022
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Director

Other Observations & Comments

If we did not have a patient engagement platform and we were searching for one, we would not buy...

Dec 2022
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Director

Other Observations & Comments

pCare and other vendors promote that they can do a lot of things. However, to a certain extent, a...

Dec 2022
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Manager

Functionality and Upgrades

We wish we had more of an ability to make videos and things unique to our hospital, but we do not...

Dec 2022
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Manager

Relationship

pCare would probably come on-site more if there were no COVID-19. It is fantastic when pCare can...

Dec 2022
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Manager

Functionality and Upgrades

pCare makes it easy for families to access movies, relaxation methods, educational videos, and basic...

Dec 2022
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Manager

Functionality and Upgrades

pCare has tried to partner with us on charges and things. They have made some progress on making the...

Dec 2022
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Manager

Relationship

We love having regularly scheduled meetings with pCare. We can stay up-to-date, talk about things,...

Dec 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We got the pCare system because we wanted to make education available to our patients and their...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

I have heard about a capability that will list who is in a given room on the television in that...

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

pCare has a vision. The vendor's vision and our vision are not really the same because our EMR is...

Nov 2022
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Analyst/Coordinator

Relationship

We have local managers from pCare who we can communicate with when we have any immediate concerns....

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

The product does what the vendor says it will do. pCare has a lot of good patient education videos...

Nov 2022
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Analyst/Coordinator

Relationship

I would tell a potential customer that the vendor has always addressed any concerns or issues head...

Nov 2022
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VP/Other Executive

Relationship

pCare is great at customer service. They have great execution and communication. The integration...

Oct 2022
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VP/Other Executive

Future Outlook

There is a whole huge opportunity for us to finally utilize parts of the TV system as a means of...

Oct 2022
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Manager

Service and Support

We feel like we have been left behind by pCare. The vendor doesn't reach out to us, and when we have...

Oct 2022
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Manager

Relationship

I would tell a peer that pCare really keeps up with the latest and greatest things. The vendor is...

Oct 2022
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Manager

Relationship

pCare doesn’t keep their promises. We have had to make some changes in the product, and that has...

Oct 2022
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Director

Relationship

pCare is a solid solution. The vendor stays up-to-date with what is on the market in terms of what...

Sep 2022
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Director

Functionality and Upgrades

The solution's dropdown menus don't necessarily make sense. We struggle with the branching...

Sep 2022
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Director

ROI / Cost

Some of our issues would be probably rectified if we actually paid for some of pCare's greater...

Sep 2022
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Director

Functionality and Upgrades

I run a report to show patient education, but the report really doesn't tie back to a patient...

Sep 2022
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CNIO

Implementation and Training

pCare's collaboration, implementation, and work ethic are amazing. The vendor did an amazing job...

Sep 2022
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(0)
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CNIO

Relationship

From a design perspective, pCare was very open and honest about what we needed when we realized that...

Sep 2022
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CNIO

Service and Support

Our main contact from pCare is constantly in contact with us. They try to make sure that we have...

Sep 2022
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CNIO

Win/Loss - Why they were selected (by current clients)

We chose pCare's system because it met our strategic goals. It was pretty similar to our previous...

Sep 2022
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CNIO

Functionality and Upgrades

Overall, pCare's system is very good and stable. It does what the vendor said it would. From an...

Sep 2022
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CNIO

ROI / Cost

Since we started using pCare's system, we have seen a communication increase with our surveys. We...

Sep 2022
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(0)
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CNO

Implementation and Training

Our time with pCare has gone very smoothly. The training has all been pretty seamless. The vendor...

Aug 2022
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CNO

Service and Support

pCare’s team has been very responsive; they have come on-site, and they have set up meetings when we...

Aug 2022
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CNO

Interfacing and Integration

pCare has been remarkable for as long as we have had it. The product has really been helping our...

Aug 2022
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CIO

Relationship

pCare is excellent. I wish I had something negative to say, but I don't. The vendor has always been...

Jul 2022
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CIO

Future Outlook

We are hopeful that we might be rolling out pCare to more of our locations in the future. pCare is a...

Jul 2022
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CIO

ROI / Cost

pCare is a little on the expensive side, but I wouldn't say the vendor nickel-and-dimes us. At the...

Jul 2022
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CIO

Service and Support

We have a pCare resource who checks in often to see whether there is anything that needs to be done.

Jul 2022
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CIO

Functionality and Upgrades

The ease of use for pCare depends on the patient. If the patient is aware and isn’t impaired in any...

Jul 2022
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CIO

Technology

pCare has been developing a product that we absolutely love and will use to enhance communications...

Jul 2022
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CIO

Other Observations & Comments

I would like more movies and more selections than what we currently get from pCare. The vendor does...

Jul 2022
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(0)
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CIO

Other Observations & Comments

pCare definitely has some capabilities in their system that we should further look at and explore,...

Jul 2022
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(0)
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Director

Implementation and Training

The vendor provides everything that we need including training. That is helpful because training and...

Jul 2022
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(0)
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Director

Interfacing and Integration

The vendor's integration is good because when we had to do the interface for the EMR and the videos,...

Jul 2022
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(0)
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Director

Functionality and Upgrades

Our patients’ concerns are being addressed with real-time feedback. And when the patient leaves here...

Jul 2022
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(0)
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Director

Functionality and Upgrades

There is a concierge on-site, and the pCare system is constantly training the concierge. When a...

Jul 2022
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(0)
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Director

Functionality and Upgrades

The patient has a little inbox on their telephone screen, and the screen has a welcome message for...

Jul 2022
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(0)
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Director

Interfacing and Integration

When we engaged a patient engagement platform, we looked at several vendors. pCare really walked...

Jun 2022
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(0)
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Director

Other Observations & Comments

pCare's system requires a willing participant. If someone is not in the headspace to take on...

Jun 2022
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(0)
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Director

Relationship

Throughout our whole journey with pCare, we met regularly with the team. As we built the product...

Jun 2022
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(0)
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Director

ROI / Cost

With pCare, we pay one price and get a menu of items. We are not being asked to pay for more. If I...

Jun 2022
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(0)
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Director

Implementation and Training

The implementations and upgrades with pCare are seamless, and the system is pretty intuitive, so we...

Jun 2022
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(0)
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Director

Service and Support

When a TV goes down with the system on it, the vendor knows about the issue. They respond to the...

Jun 2022
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(0)
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Director

Functionality and Upgrades

The feedback that we have gotten from our end users about the pCare system is that it is extremely...

Jun 2022
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(0)
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Director

Future Outlook

We are planning to continue to use pCare's product. It is great and chock-full of information.

Jun 2022
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(0)
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VP/Other Executive

Interfacing and Integration

We have educational videos that we send to the patient when education is ordered by the doctor. The...

Jun 2022
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(0)
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VP/Other Executive

Functionality and Upgrades

pCare is very easy. It comes up automatically on the TV for the patient to interact with at a...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

There is an opportunity to have better analytical data from the TruthPoint dashboard so that we can...

Jun 2022
||
(0)
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VP/Other Executive

ROI / Cost

The problem that we have is that there has to be more interaction with the patient for the...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

The issue is not that the product is not easy to use; our patient population just has a difficult...

May 2022
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Manager

Implementation and Training

The vendor did a great rollout. The issue is that we would like to do regular trainings because we...

May 2022
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Manager

Implementation and Training

Some of our clinicians don't know how to educate patients on how to use the product. I don't think...

May 2022
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Manager

Service and Support

I have never really had an issue with pCare, and I have been working with the vendor for years. The...

May 2022
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Manager

Functionality and Upgrades

We have a lot of elderly end users, and not all of them are computer savvy. Even though pCare is...

May 2022
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Manager

ROI / Cost

The service we get from pCare is good, but the rate we have to charge the patients for phone and TV...

May 2022
||
(0)
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Manager

Functionality and Upgrades

Our current TV infrastructure doesn't support everything that the software has to offer, but we...

May 2022
||
(0)
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Nurse

Implementation and Training

The educational videos that the vendor has to offer are outdated.

Apr 2022
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(0)
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Nurse

Other Observations & Comments

I would possibly buy this system again, but I would have to research what other products are out there....

Apr 2022
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(0)
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Nurse

Functionality and Upgrades

I don’t know whether we are on the most current version of the product. The version we are on is...

Apr 2022
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(0)
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Nurse

Functionality and Upgrades

I like that we can develop our own videos to put up for the patient in the system. I also like that...

Apr 2022
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(0)
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Director

Relationship

We have had a couple of meetings with a pCare executive, and thankfully, they didn't pressure us too...

Apr 2022
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(0)
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Director

Lessons Learned

If someone were considering pCare, I would suggest being very diligent about understanding TV...

Apr 2022
||
(0)
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Director

Relationship

Someone from pCare reaches out to us regularly. That representative has been trying to nudge things...

Apr 2022
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(0)
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Director

Other Observations & Comments

We haven't integrated pCare's system into our EMR. Our EMR vendor doesn't play nicely with a lot of...

Apr 2022
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(0)
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Director

Future Outlook

pCare has released new functionality, but we haven't taken advantage of it because we are just...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

We didn't have any glitches or problems with the recent upgrade. It went through just fine.

Apr 2022
||
(0)
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Director

Lessons Learned

We are trying hard to understand the ROI with this system. I am getting signals from leadership that...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

Older folks struggle with how much pressure the bed remote buttons need. Also, there are too many...

Apr 2022
||
(0)
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