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User Commentary
When we engaged a patient engagement platform, we looked at several vendors. pCare really walked...
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pCare's system requires a willing participant. If someone is not in the headspace to take on...
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Throughout our whole journey with pCare, we met regularly with the team. As we built the product...
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With pCare, we pay one price and get a menu of items. We are not being asked to pay for more. If I...
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The implementations and upgrades with pCare are seamless, and the system is pretty intuitive, so we...
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When a TV goes down with the system on it, the vendor knows about the issue. They respond to the...
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The feedback that we have gotten from our end users about the pCare system is that it is extremely...
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We are planning to continue to use pCare's product. It is great and chock-full of information.
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We have educational videos that we send to the patient when education is ordered by the doctor. The...
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pCare is very easy. It comes up automatically on the TV for the patient to interact with at a...
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There is an opportunity to have better analytical data from the TruthPoint dashboard so that we can...
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The problem that we have is that there has to be more interaction with the patient for the...
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The issue is not that the product is not easy to use; our patient population just has a difficult...
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The vendor did a great rollout. The issue is that we would like to do regular trainings because we...
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Some of our clinicians don't know how to educate patients on how to use the product. I don't think...
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I have never really had an issue with pCare, and I have been working with the vendor for years. The...
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We have a lot of elderly end users, and not all of them are computer savvy. Even though pCare is...
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The service we get from pCare is good, but the rate we have to charge the patients for phone and TV...
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Our current TV infrastructure doesn't support everything that the software has to offer, but we...
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The educational videos that the vendor has to offer are outdated.
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I would possibly buy this system again, but I would have to research what other products are out there....
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I don’t know whether we are on the most current version of the product. The version we are on is...
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I like that we can develop our own videos to put up for the patient in the system. I also like that...
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We have had a couple of meetings with a pCare executive, and thankfully, they didn't pressure us too...
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If someone were considering pCare, I would suggest being very diligent about understanding TV...
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Someone from pCare reaches out to us regularly. That representative has been trying to nudge things...
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We haven't integrated pCare's system into our EMR. Our EMR vendor doesn't play nicely with a lot of...
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pCare has released new functionality, but we haven't taken advantage of it because we are just...
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We didn't have any glitches or problems with the recent upgrade. It went through just fine.
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We are trying hard to understand the ROI with this system. I am getting signals from leadership that...
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Older folks struggle with how much pressure the bed remote buttons need. Also, there are too many...
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Prior to introducing pCare to our care team and patients, we were operating on an antiquated TV...
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We would like to have more insight into other potential vendors and integrators. Right now, we want...
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The team is incredibly responsive and willing to assist us in meeting operational goals. The product...
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pCare is a patient engagement and infotainment system. pCare is easy to use for patients; they just...
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At one point, when hospitals struggled to have content for patients, pCare served a great need. But...
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pCare is moving to a cloud version, and we are evaluating the version to see whether it is better...
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We provide our clinicians with the pCare reports, and the clinicians seem to like them, but they...
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pCare always seems to be up on what is happening, and they touch base with me to tell us what is...
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I would buy pCare again. As a matter of fact, we are expanding it to a new facility. I would tell...
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pCare's service is good for the most part, and the senior leaders I deal with are very responsive.
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pCare always wants to charge us for everything.
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With some of the things we are working toward and with what pCare is trying to do for us, I expect...
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We get little to no customization with other survey tools, but with the pCare system, we can fully...
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The process of getting help to make any changes is super stellar because our contact is great, but...
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We really like the pCare system. Our usage has morphed a bit; we started out using tablets, but then...
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We had some great innovation from our senior adviser, who is phenomenal. That individual is the...
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I find the vendor very innovative. They have helped us develop great interfaces that get patients...
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I have never had the pCare system go down or had any other issues with it. It does a lot that we are...
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Our main concern is patient use and the ease of use for them, and we don't ever get complaints about...
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The vendor is customer oriented, so if we do have questions or needs, everything is very responsive....
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I would tell others to do their due diligence around knowing what they need. pCare will always let...
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I think pCare offers a super helpful way to provide education to patients via a TV service. It is...
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pCare has been a wonderful partner to us and our patients. The many features offered and the...
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pCare has been a very active partner in our journey to provide a better patient engagement...
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I like the ease of use of pCare's system. A toddler could use it. The colors are visually pleasing...
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We went on a voyage to find the perfect solution for patient communication and entertainment. We had...
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pCare's system is a great product. We are optimizing it with our hospital-wide system nicely. We can...
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One of the big successes we have had with pCare's system is tracking whether the length of stay for...
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When we have an issue or an update that needs to be pushed into the pCare system, we don't have to...
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pCare has been a great partner and has been very timely in responding to our questions. They think...
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The solution is meeting and exceeding our needs now. We used to not do anything electronically. If...
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pCare is very engaged. Whenever there is an issue or concern, the vendor is responsive. They...
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pCare truly has the patient in mind. They want to make the experience the best for the patients,...
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Sometimes the touch screens aren’t as sensitive as they should be. They are getting old and need to...
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The nurses are accustomed to the system. Unless someone is a very old nurse, they should be advanced...
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In the beginning, pCare offered what we needed. They did mention that there are features that we...
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pCare needs to provide a more seamless way to integrate data into the EHR because I haven't seen it....
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pCare is the easiest company I have ever dealt with, and I have dealt with a lot of major vendors....
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We need faster turnaround times from pCare when it comes to quotes and bills because upper...
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I would like the price of the phone service to go down if possible. The phone service is part of our...
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As far as the product quality goes, the vendor doesn't control the product, which is the TV. The...
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Overall, even though pCare is a large company, they have always felt like a small company. They have...
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The overall service is good. Whenever there is an issue, pCare is always right there to work with...
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The product is configured based on what the site wants on the portal, which could be movies, short...
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We have been able to make improvements with educating our patients on how to use or access the...
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Technology is important right now, and I can see the vendor enhancing their features or services in...
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We use pCare's software for our real-time feedback, which is given the same day. The questions are...
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We are considering replacing pCare's product, and we are looking at other options, especially as we...
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I had a bad taste in my mouth because when we first made the decision to go with pCare, they told us...
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I feel like we pay an awful lot of money, and I am not sure whether we have gotten the value for...
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It would make sense to link the product to our EHR so that our patients could be automatically sent...
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The support offered by our representative has been wonderful. That person is professional,...
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We have been very pleased with TVR Communications over the years. They are very responsive to us as...
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From a financial perspective, pCare provides a good product for what we are paying, but I can't...
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We haven't yet used all of the technology and features of the system. We are slowly moving toward a...
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pCare has the capability to greatly expand the system, but we aren't able to expand for a variety of...
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pCare has partnered with Quil, and we are working with them to do clinical planning for a certain...
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What I am getting is nothing compared to what the vendor has. pCare has become a high-tech company,...
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As we evolve our technology, I feel that pCare will be very successful, and I won't have significant...
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We are using the entertainment side of the product, and that includes movies on demand and patient...
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I have no issues with the vendor. They are very accommodating. Anytime I have questions, they get...
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We feel that no news is good news. We haven't heard any negative feedback from our patients about...
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pCare's on-site representative isn't here every day, even though it is in our contract that they...
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pCare will charge us for things that are on standby in case something breaks, but that seems...
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We have found that a certain integration isn't possible with the system. We have been working on...
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pCare sends us a report of what channels patients are using the solution to watch, how frequently...
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We haven't heard anything from the vendor about new technology. Every time that we have reached out...
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The advice that we would give to potential pCare customers would be to be very attentive to...
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pCare is far superior to our previous product. The vendor has been able to do everything we have...
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pCare does not nickel-and-dime. They have provided us with far more materials than we needed to...
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pCare is still working through the integration process. They are still adding content, but...
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pCare’s support is responsive. When we call or send an email, they respond within a half hour. I can...
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At different times, depending on who our representative is, some things are better than others. We...
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There are a lot of different things that we can do with the system. pCare's system can integrate...
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pCare hasn’t reached out with anything new in a while. If I make a fuss, they can be pretty responsive....
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The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....
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We can't drive more outcomes with the system or get our money's worth because of a lack of...
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pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...
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pCare was excellent with our training. They are very strong and are responsive in general. With...
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There are some things pCare has talked about for a while, like moving to a cloud-based product. They...
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I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...
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