pCare
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
User Commentary
Our main concern is patient use and the ease of use for them, and we don't ever get complaints about...
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The vendor is customer oriented, so if we do have questions or needs, everything is very responsive....
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I would tell others to do their due diligence around knowing what they need. pCare will always let...
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I think pCare offers a super helpful way to provide education to patients via a TV service. It is...
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pCare has been a wonderful partner to us and our patients. The many features offered and the...
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pCare has been a very active partner in our journey to provide a better patient engagement...
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I like the ease of use of pCare's system. A toddler could use it. The colors are visually pleasing...
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We went on a voyage to find the perfect solution for patient communication and entertainment. We had...
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pCare's system is a great product. We are optimizing it with our hospital-wide system nicely. We can...
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One of the big successes we have had with pCare's system is tracking whether the length of stay for...
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When we have an issue or an update that needs to be pushed into the pCare system, we don't have to...
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pCare has been a great partner and has been very timely in responding to our questions. They think...
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The solution is meeting and exceeding our needs now. We used to not do anything electronically. If...
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pCare is very engaged. Whenever there is an issue or concern, the vendor is responsive. They...
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pCare truly has the patient in mind. They want to make the experience the best for the patients,...
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Sometimes the touch screens aren’t as sensitive as they should be. They are getting old and need to...
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The nurses are accustomed to the system. Unless someone is a very old nurse, they should be advanced...
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In the beginning, pCare offered what we needed. They did mention that there are features that we...
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pCare needs to provide a more seamless way to integrate data into the EHR because I haven't seen it....
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pCare is the easiest company I have ever dealt with, and I have dealt with a lot of major vendors....
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We need faster turnaround times from pCare when it comes to quotes and bills because upper...
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I would like the price of the phone service to go down if possible. The phone service is part of our...
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As far as the product quality goes, the vendor doesn't control the product, which is the TV. The...
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Overall, even though pCare is a large company, they have always felt like a small company. They have...
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The overall service is good. Whenever there is an issue, pCare is always right there to work with...
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The product is configured based on what the site wants on the portal, which could be movies, short...
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We have been able to make improvements with educating our patients on how to use or access the...
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Technology is important right now, and I can see the vendor enhancing their features or services in...
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We use pCare's software for our real-time feedback, which is given the same day. The questions are...
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We are considering replacing pCare's product, and we are looking at other options, especially as we...
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I had a bad taste in my mouth because when we first made the decision to go with pCare, they told us...
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I feel like we pay an awful lot of money, and I am not sure whether we have gotten the value for...
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It would make sense to link the product to our EHR so that our patients could be automatically sent...
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The support offered by our representative has been wonderful. That person is professional,...
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We have been very pleased with TVR Communications over the years. They are very responsive to us as...
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From a financial perspective, pCare provides a good product for what we are paying, but I can't...
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We haven't yet used all of the technology and features of the system. We are slowly moving toward a...
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pCare has the capability to greatly expand the system, but we aren't able to expand for a variety of...
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pCare has partnered with Quil, and we are working with them to do clinical planning for a certain...
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What I am getting is nothing compared to what the vendor has. pCare has become a high-tech company,...
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As we evolve our technology, I feel that pCare will be very successful, and I won't have significant...
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We are using the entertainment side of the product, and that includes movies on demand and patient...
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I have no issues with the vendor. They are very accommodating. Anytime I have questions, they get...
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We feel that no news is good news. We haven't heard any negative feedback from our patients about...
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pCare's on-site representative isn't here every day, even though it is in our contract that they...
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pCare will charge us for things that are on standby in case something breaks, but that seems...
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We have found that a certain integration isn't possible with the system. We have been working on...
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pCare sends us a report of what channels patients are using the solution to watch, how frequently...
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We haven't heard anything from the vendor about new technology. Every time that we have reached out...
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The advice that we would give to potential pCare customers would be to be very attentive to...
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pCare is far superior to our previous product. The vendor has been able to do everything we have...
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pCare does not nickel-and-dime. They have provided us with far more materials than we needed to...
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pCare is still working through the integration process. They are still adding content, but...
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pCare’s support is responsive. When we call or send an email, they respond within a half hour. I can...
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At different times, depending on who our representative is, some things are better than others. We...
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There are a lot of different things that we can do with the system. pCare's system can integrate...
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pCare hasn’t reached out with anything new in a while. If I make a fuss, they can be pretty responsive....
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The ease of use of the pCare system is a little higher for our nurses and clinicians than patients....
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We can't drive more outcomes with the system or get our money's worth because of a lack of...
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pCare does offer some add-ons that cost extra, and that turns us off a bit. The situation is not...
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pCare was excellent with our training. They are very strong and are responsive in general. With...
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There are some things pCare has talked about for a while, like moving to a cloud-based product. They...
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I hoped the pCare tool would be more strongly used by our clinical staff, but they are so busy with...
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pCare has great support on the phone and for training and visitation.
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The vendor's training was excellent. We configured our rooms and televisions very quickly. pCare...
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The vendor is great at providing education for inpatients. We see a need for education before,...
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We don’t have the budget to update to the latest equipment, so we are running into issues with...
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When we have issues and have to reach out to support, it is sometimes hard to get them to call back...
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I would like to see the vendor contacting us more often to keep us informed of what is new. pCare...
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Things are going well. pCare has done a really good job of rebranding their company and paying...
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pCare is in a very dynamic marketplace. A lot more patients are bringing their iPads and phones to...
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Our EMR doesn't interface with the pCare system. When we designed the system, we made sure that we...
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pCare runs everything behind the scenes for us. Implementations are turnkey experiences for us; they...
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Given the fact that we don’t have any complaints, the pCare system seems to be very easy to use. The...
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I don’t think the vendor’s service is proactive enough; it is still a reactive service. We have to...
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pCare doesn't educate clients enough on what they can do for them. Most hospitals should be using...
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If anybody needed a TV service, I would tell them to go to pCare. An interactive patient system is...
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I think my satisfaction will be going down in the future because I am starting to realize that we...
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Over time, I have lost touch with some of the vendor's team. I really enjoyed working with them, and...
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The videos we choose from are not up to date. They are old. I would recommend that the vendor change...
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pCare has offered us new technology, but our higher-ups have put it on hold right now due to...
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I keep having to reeducate the nurses on how to use the system, but it is so simple. They just hit...
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The implementation of pCare's system was great. Our patients are thrilled. We take the system for...
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Ongoing training hasn't been necessary. Facilitating patient education through the television is...
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We were on the development side when pCare decided to develop education for children, and that was...
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We have incorporated the Wellness Network into pCare's system. pCare makes sure that the channel is...
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One thing that all vendors, including pCare, can do better is circling back and not just asking us...
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We have access to everybody from the vice president of sales to the vice president of implementation...
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We do not get the level of participation that we would like, but that has not diminished either. I...
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The people that pCare has hired are really service focused. I have loved every person I have worked...
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pCare's solution is sold as an overall package, and they have delivered on everything.
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pCare was incredible during the implementation. They came on campus and installed TVs in every...
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pCare's system is simple and easy to use for our staff. Most importantly, it is easy for our...
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When we move something and change things, pCare comes around, and they are Johnny-on-the-spot. They...
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pCare's solution is not as easy or intuitive for the end users as some other systems are. The pCare...
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We are going to go to a modified version of pCare's solution because within our enterprise system,...
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If we want additional services, pCare will charge us outside of their contracts. For example, when...
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pCare doesn’t provide enough resources initially to help with the rollout and to help the staff to...
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Generally, the vendor's support team tries to troubleshoot our issue when we call. We have some...
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Over time, pCare has become more proactive. After several complaints, they started sending out some...
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My recommendation to people considering pCare is to negotiate on the higher end of the content to...
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When pCare is unable to do something, they tell us. There was a project we tried to work on that...
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The pCare managers that I work with are great. The individual that we primarily work with does the...
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I found pCare to be very helpful and easy to work with. They did everything that they offered to do....
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The turnover on our project with pCare was quick. We would send something to pCare, and they would...
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pCare is an in-the-room solution. Patients and clinicians can access video education and other...
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We looked at our data for how we use pCare, and it varied by floor. Some specialties use the system...
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Our experience with pCare was great. Our account manager and sales teams were involved. The vendor's...
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pCare always brings new technologies to us. We just can't always implement those things.
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We have opportunities to work with the vendor executives. We have meetings with the vendor...
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We are having an issue with the utilization of pCare's system, so we are doing an analysis on...
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I would tell others looking at pCare that they should first identify what their needs are and what...
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We did an upgrade for pCare recently, and that made things better on the back end. Prior to that, we...
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I would probably not buy pCare's software again. We started with them when they were a smaller...
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pCare was very responsive with our recent upgrade. They could continue with that frequent follow-up....
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I would like it if pCare would make enhancements available instead of us having to think of...
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