PCC EHR (Pediatrics) Comments

 

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Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

PCC EHR is almost stupid simple to use. It is so nice because there are several ways we can find a...

Dec 2020
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Manager

ROI / Cost (care and feeding)

We definitely get our money’s worth with PCC EHR. The nice thing is PCC bills us once a year, and if...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

I recommend PCC EHR often because getting an EHR is a big investment. The most important thing is...

Dec 2020
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Manager

Functionality and Upgrades

PCC plans for the future and what functionality they think we will need. Their reports are much more...

Dec 2020
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Manager

Technology

During the COVID-19 crisis, PCC shifted gears really quickly for us so we could start doing...

Dec 2020
 Helpful

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Manager

Service and Support

PCC keeps their promises, and they almost overdo that, which is good. Whenever we need something, I...

Dec 2020
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Manager

Interfacing and Integration

PCC EHR works seamlessly with our patient relationship management system. PCC's programmers worked...

Dec 2020
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CEO/President

ROI / Cost (care and feeding)

PCC’s price is pretty much all inclusive. We have actually been surprised with all of the support...

Nov 2020
 Helpful

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CEO/President

Functionality and Upgrades

Any patches or upgrades from PCC have been seamless. I don't know when they do them, I never hear...

Nov 2020
 Helpful

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CEO/President

Functionality and Upgrades

I don't get complaints about the way PCC EHR works. PCC advertises how it works, and that is the way...

Nov 2020
 Helpful

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CEO/President

Other Observations & Comments

With interoperability, we had a transition from another EMR, and that was horrific. PCC ended up...

Nov 2020
 Helpful

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CEO/President

Service and Support

In my summary reports, I have seen that PCC’s ability to provide support has always been good. They...

Nov 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

I have used many EMRs, and I recognize that PCC’s setup requires a bit of a bigger front-end price....

Nov 2020
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CEO/President

Relationship

I have already recommended PCC to peers multiple times. I have seen PCC at different conferences,...

Nov 2020
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CEO/President

Service and Support

PCC started a webinar series during the COVID-19 crisis to address all the needs of the slow...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

PCC has a nice website with videos and lots of training tools. The solution works for our providers....

Nov 2020
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Director

Other Observations & Comments

PCC doesn't oversell. They are pretty honest. They are making incremental improvements here and...

Nov 2020
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Director

Service and Support

A lot of the satisfaction around PCC really comes out of the community that they create and the...

Nov 2020
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Manager

Service and Support

PCC’s support is second to none. They stayed ahead of the COVID-19 codes that are coming, they were...

Nov 2020
 Helpful

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Director

Future Outlook

PCC has started to implement direct secure messaging, which allows communication to be improved with...

Nov 2020
 Helpful

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Director

Interfacing and Integration

We recently tried to integrate with an online scheduling, check in, preregistration, and...

Nov 2020
 Helpful

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Manager

Relationship

I have a client advocate from PCC, and that person is available all the time. If I have to leave a...

Nov 2020
 Helpful

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Manager

Service and Support

PCC gives great supportive help. They stay on a project until they get a resolution. They do not...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

PCC has helped us with some of our missed appointments because we do notifications to remind people...

Nov 2020
 Helpful

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Manager

Future Outlook

We love PCC. They are excellent at performing upgrades and are always working on interoperability....

Nov 2020
 Helpful

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Manager

Relationship

We have a very unusual relationship with PCC. With other companies, we buy the product, and we never...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We have had some issues with the notifications, but I don’t know whether the issues are really PCC’s...

Nov 2020
 Helpful

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Manager

Future Outlook

The tool works extremely well with connecting to our patients in the portal. The providers are able...

Nov 2020
 Helpful

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Manager

Service and Support

The vendor has been very supportive during the COVID-19 crisis. The vendor helped us implement our...

Nov 2020
 Helpful

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Manager

Relationship

Years ago, I would have given PCC the highest marks for executive involvement. I just felt like I...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

We have some concerns about the way the reports are. I can’t always get everything by location, and...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

My providers love the system because it is unique to pediatrics, so it fits our workflow. There are...

Nov 2020
 Helpful

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Manager

Service and Support

There are several ways to check to see what is going on. If PCC has to do an extra upgrade because...

Nov 2020
 Helpful

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Physician

Win/Loss - Why they were selected (by current clients)

We love the system. I told my office manager that we didn't have an EHR and that maybe we should...

Nov 2020
 Helpful

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Physician

Implementation and Training

PCC provides tons of training. We go to the website, and there is a boatload of videos. We can call...

Nov 2020
 Helpful

 or  to see details.

Physician

Interfacing and Integration

Labs and x-rays integrate with PCC EHR. We communicate using an internal chat that has been...

Nov 2020
 Helpful

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Physician

Service and Support

When we were going to experience a natural disaster, we had tons of support from PCC. They were...

Nov 2020
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Physician

Functionality and Upgrades

We can do a lot of things. We can schedule appointments, reschedule them, or cancel them, and the...

Nov 2020
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Physician

Implementation and Training

The product is super intuitive. It is even super easy for new hires to catch on to. When new people...

Nov 2020
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Physician

Functionality and Upgrades

Our protocols are very click friendly. We click on lots of things and type other things. The new...

Nov 2020
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Physician

Functionality and Upgrades

Before the update, we could use the automatic text feature in the office, but when we were working...

Nov 2020
 Helpful

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Physician

Implementation and Training

In preparation for PPE and COVID-19, PCC started offering webinars. Guest speakers hit all the key...

Nov 2020
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Physician

Service and Support

The phone and web support are excellent. PCC has assigned each office someone who is their contact....

Nov 2020
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Physician

Functionality and Upgrades

One thing we love most about the system is the dashboard. It gives us both a financial and clinical...

Nov 2020
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Physician

Future Outlook

We recommend the vendor all the time. They are awesome. I sure hope that the product is as good in...

Nov 2020
 Helpful

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Physician

Functionality and Upgrades

The system is absolutely part of our long-term plans, we would buy it again in a heartbeat. For what...

Nov 2020
 Helpful

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Physician

Other Observations & Comments

We would like to see patient pictures.

Nov 2020
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Manager

Service and Support

We don't really talk to the vendor executives much. The support is awesome. We call and get an...

Oct 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of anything that PCC's support is fixing, it would be nicer to have more options for the...

Oct 2020
 Helpful

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CEO/President

Relationship

PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

For a regular visit, the system allows us to tailor what is entered into the chart to what we would...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

Aside from my own little wish list for being able to enter blocks of dictated texts easily and...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

There are many things that are available that we don’t use currently, but we are working toward...

Aug 2020
 Helpful

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CEO/President

ROI / Cost (care and feeding)

We pay a monthly subscription fee per provider, and we get everything with that. There is no...

Aug 2020
 Helpful

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CEO/President

Functionality and Upgrades

Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...

Aug 2020
 Helpful

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CEO/President

Service and Support

The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...

Aug 2020
 Helpful

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CEO/President

Service and Support

In terms of support, PCC always gets back to us the same day. We have a practice representative...

Aug 2020
 Helpful

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CEO/President

Relationship

PCC has done support more on the practice support side. They have provided information outside of...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I worked with another vendor’s EMR for my whole life, and PCC’s system is just a couple of steps...

May 2020
 Helpful

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Manager

Implementation and Training

There is a lot to be desired with the implementation and training. PCC’s training and communication...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product’s promotion was accurate. What was explained is what we have. The EMR suffices for our...

May 2020
 Helpful

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Manager

Technology

A lot of the telemedicine services were not active before COVID-19. I talked about telemedicine as...

May 2020
 Helpful

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Manager

Service and Support

I have learned so much from PCC’s customer support. I met regularly with one of their service...

May 2020
 Helpful

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Manager

Relationship

The executive involvement is very poor. In a few instances, the ball was dropped on PCC’s side. It...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

PCC is helpful. The Practice Vitals Dashboard is aligned with our measures. Because of the customer...

May 2020
 Helpful

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Manager

Implementation and Training

PCC has been pretty solid at supporting us during the coronavirus situation. They have been putting...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

PCC's EMR and PM systems are separate, but the vendor is starting to merge a lot more now. It sounds...

May 2020
 Helpful

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VP/Other Executive

Future Outlook

The vendor has client advocates, and we had a change in our client advocate recently. Our previous...

May 2020
 Helpful

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Director

Service and Support

PCC has been extremely supportive during the crisis. They have a COVID-19 page that shows us our...

May 2020
 Helpful

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Director

Implementation and Training

When we first implemented the system, we had a crazy office manager who didn't allow us to get the...

May 2020
 Helpful

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Director

Interfacing and Integration

I give the system a high rating for supporting our integration goals. I can pull information up on...

May 2020
 Helpful

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Manager

Service and Support

PCC has been fantastic at supporting us during the COVID-19 crisis. They quickly released some...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can tell PCC about enhancements that we wish to have or that would make our workflows easier, and...

May 2020
 Helpful

 or  to see details.

Manager

Service and Support

The customer service side has been great. I can always get the vendor to help me right away, and if...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The vendor could improve some of the reporting and workflows, but the reporting piece keeps getting...

May 2020
 Helpful

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Manager

Service and Support

I came from using a different system that was much more convoluted and complicated, so PCC EHR is...

May 2020
 Helpful

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CEO/President

Service and Support

When we buy a solution from PCC, we buy everything. PCC is amazing. There are no extra fees for...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

When we get an upgrade, PCC asks us what time works the best for us, and then they come in on the...

Apr 2020
 Helpful

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CEO/President

Implementation and Training

Before we even went live, PCC regularly gave us things to do, things to think about, and things to...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

PCC’s product works exactly the way they said it would work. It came with a connection to our...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

PCC is doing terrific at meeting our needs. PCC had our telehealth link embedded in the system...

Apr 2020
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CEO/President

Relationship

Within 24 hours, PCC was able to open up a portal on our urgent care sites for COVID-19 so we could...

Apr 2020
 Helpful

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CEO/President

Service and Support

The owner of PCC goes to their user conference and sometimes comes on podcasts and webinars. PCC has...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

Having PCC's software on the front end and back end has been amazing because PCC's software is...

Apr 2020
 Helpful

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CEO/President

Functionality and Upgrades

When we first started working with PCC's solution, we kept joking and saying the system was so great...

Apr 2020
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CEO/President

Service and Support

PCC’s support is amazing. The support people are terrific. They warn us about things a year in...

Apr 2020
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CEO/President

Functionality and Upgrades

PCC has reporting capabilities that we can immediately upload on our dashboard for...

Apr 2020
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CEO/President

Relationship

Because we went to PCC’s EHR, we saved thousands in IT expenses this year; and we got 10 times the...

Apr 2020
 Helpful

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Physician

Interfacing and Integration

PCC has integration goals. Everybody is working with us. I can compare PCC to another vendor that I...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The ease of use is great. I love that PCC EHR has a continual ribbon. We can hob around the charts...

Apr 2020
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Physician

Functionality and Upgrades

PCC did work with broadcast messaging, and now they can do texting and emails.

Apr 2020
 Helpful

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Physician

Service and Support

PCC watches how our client service representative is doing, what we are doing, and how we are...

Apr 2020
 Helpful

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Physician

Relationship

The head of PCC wrote us a letter to say that these are challenging times with COVID-19 and that he...

Apr 2020
 Helpful

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Physician

Service and Support

In terms of the clinical perspective, the support that we get from PCC is absolutely amazing. It is...

Apr 2020
 Helpful

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Physician

Relationship

PCC is outstanding. They are ethical, and the moral character of their company is above reproach....

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

Because of how great PCC EHR is, we have become much more financially successful. There are quality...

Apr 2020
 Helpful

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Physician

Service and Support

One of PCC's practice management consultants has been running pediatric webinars. That person is...

Apr 2020
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Physician

Relationship

From the get-go of COVID-19, PCC has been telling us how to do telemedicine. They told us that we...

Apr 2020
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Physician

Relationship

I have been sharing what I have learned from PCC with others. There are a couple of people that I...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

I am not a very tech-savvy person. I am older, but PCC EHR is the best computer system. It is...

Apr 2020
 Helpful

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Physician

Relationship

In the many years that we have had PCC EHR, we have never been down for more than an hour. I don't...

Apr 2020
 Helpful

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Physician

Other Observations & Comments

The only negative thing is the lack of ability to bridge PCC EHR with big vendors' products. That...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The vendor delivers new technology. They have integrated with other applications, updated...

Apr 2020
 Helpful

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Physician

Service and Support

If I called PCC's support right now with a problem, it would be solved within an hour. PCC is there...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

We would pay 50% more for PCC EHR. It is that valuable to us. We cannot get along without it. There...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

It is great that we can tailor the system to our office, our practice, our style, and our timing and...

Apr 2020
 Helpful

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Manager

Service and Support

PCC is very proactive, especially with what they have done to support us regarding COVID-19. What...

Apr 2020
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Manager

Implementation and Training

I would give PCC a high rating for training because of the day-to-day types of training and support...

Apr 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

I would like to see reporting improved and a smoother integration between other products and other...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I give the overall quality of the product a high rating. The user experience most definitely is...

Apr 2020
 Helpful

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Manager

Relationship

The executive involvement has been fantastic. PCC has been more involved at the senior levels than I...

Apr 2020
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Manager

Functionality and Upgrades

The system has done very well in driving tangible outcomes. It is very clean. PCC lays out what they...

Apr 2020
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Physician

ROI / Cost (care and feeding)

PCC doesn’t charge for every little thing, but they certainly charge for some things. They do charge...

Apr 2020
 Helpful

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Physician

Interfacing and Integration

There is no two-way interoperability with the labs. We are trying to create a new interoperability...

Apr 2020
 Helpful

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Physician

Other Observations & Comments

PCC delivers new technology slowly but steadily. They are giving updates, but they have a long way...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The EHR is simple and fairly user friendly. It is pretty easy to use. It has updates to come, and...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

PCC does updates frequently, and that is good. The upgrades have been good, and rarely are there...

Apr 2020
 Helpful

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Physician

Service and Support

PCC changed their support flow, and it made sense that people got divided into teams. So instead of...

Apr 2020
 Helpful

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Physician

Service and Support

When it comes to proactive management, there are times when we call in regarding something not...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

We appreciate the ability to customize our protocol and workflows; that is pretty awesome Our...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

One of our biggest issues is with patient engagement, particularly our previsit questionnaires. Our...

Apr 2020
 Helpful

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Physician

Interfacing and Integration

We reached out to a third-party vendor to help us with previsit questionnaires and engagements and...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The reporting within the EHR is still not where we would like it to be, especially as we are heading...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The dashboard is really nice for getting a very quick pulse of where we are in the practice from a...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

We can’t send out electronic forms or things that come back into the EHR. I can send out a document...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

We still are having issues with our eRx formulary information. We are hoping that that will get...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

PCC charges us a lot up front, so they don’t have to charge us for every little thing as we go. PCC...

Apr 2020
 Helpful

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Physician

Service and Support

We have been very pleased with the vendor and have had them at our organization for many years. The...

Apr 2020
 Helpful

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Physician

Future Outlook

The product is part of our long-term plans, but I think it is going to merge with another system to...

Apr 2020
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

The vendor makes things easy, and the system is not expensive. We were worried when we first put in...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

The vendor has kept their promises. There have been times when the introduction of new issues was...

Apr 2020
 Helpful

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Physician

Service and Support

We have an annual conference that we go to, so I would give the ongoing training from the vendor a...

Apr 2020
 Helpful

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Physician

Functionality and Upgrades

I am not a computer person, but I can use the product. It makes my life much easier. I can write...

Apr 2020
 Helpful

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Physician

Relationship

The vendor is proactive, and we have been working with the vendor’s executives on a personal basis...

Apr 2020
 Helpful

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Physician

ROI / Cost (care and feeding)

The expense for the product has never been an issue. I have run a lot of medical conferences in my...

Apr 2020
 Helpful

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Physician

Other Observations & Comments

The system works fine, and I think it will continue to do fine, but I foresee the vendor selling the...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

We would buy PCC EHR again. It is actually super easy to use.

Mar 2020
 Helpful

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Manager

Implementation and Training

PCC notifies us when they are going to do an update. They also send out videos or web labs to help...

Mar 2020
 Helpful

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Manager

Relationship

PCC EHR goes above and beyond what is really required of an EHR system. I am so impressed because...

Mar 2020
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Manager

Functionality and Upgrades

PCC has a website where we can find anything we want. That website has options for the front office...

Mar 2020
 Helpful

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Manager

Relationship

We love PCC. I sometimes have someone come over and demonstrate how our EHR works. PCC just does so...

Mar 2020
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