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PCC EHR (Pediatrics) Comments
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Subject Expert
Commentary Summary
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User Commentary
CEO/President
PCC EHR is a straightforward, all-in-one solution. What we see is what we get. There is one price...
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CEO/President
PCC EHR is the right tool for my job. It is an EHR designed for outpatient pediatrics. PCC has...
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CEO/President
PCC EHR is designed to make my job easier and better. The dashboards are excellent and help me run...
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CEO/President
The vendor prides themselves on their personal relationships with each customer. They are now...
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CEO/President
When PCC announced that they were no longer supporting meaningful use, we became very dissatisfied....
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CEO/President
Things have changed drastically from where we were with the vendor several years ago. We used to be...
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CEO/President
PCC EHR is a very expensive product, but we were willing to pay for it because we felt like we were...
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Analyst/Coordinator
PCC has been moving the billing process into the EHR. Before, when somebody at the front desk would...
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Analyst/Coordinator
The physicians have had issues with the subscribing portion of PCC EHR. A couple of years ago, PCC...
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Analyst/Coordinator
In general, PCC EHR is very user friendly. The doctors build their own protocols for visits and...
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Analyst/Coordinator
There are a few things that we would like to be improved in PCC EHR. One of my doctors just came to...
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Analyst/Coordinator
PCC is always improving, and we are always putting in tickets. When little things come up and the...
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Analyst/Coordinator
We picked up telehealth virtually as fast as we could as soon as COVID-19 hit. PCC gave us a lot of...
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VP/Other Executive
PCC EHR is very easy to use for the doctors and staff. PCC EHR is always being updated. There isn't...
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VP/Other Executive
PCC has an annual conference to support independent physicians, and that is always a big help for...
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Physician
PCC doesn't add features just for a single client. Instead, PCC takes the overall feedback, and they...
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Physician
There are so many things that we can do, and that is a little bit overwhelming. We are almost...
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Physician
PCC doesn’t charge us for every single thing. They are very reasonable. I have negotiated things...
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Physician
The training is there, but we don’t fully take advantage of it. PCC could do more to help us take...
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Physician
Our entire practice pretty much went to telehealth for a couple of months during COVID-19. PCC was...
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Physician
I have the utmost respect for PCC and am totally happy to pay a little bit of a premium for them...
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Physician
PCC is excellent. They are pretty personable and accessible. We started using PCC several years ago...
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Physician
PCC EHR does the analysis of visits, billings, charges, and everything. It doesn’t do the billing...
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Physician
The customer support from PCC is amazing. It is simple. When we first started with the EHR years...
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Physician
PCC is so up to date with our specialty’s policies. As soon as I have a patient with a certain...
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Physician
The upgrades from PCC have been great. PCC has updates every couple of months. Recently, the updates...
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Physician
PCC’s support has always been excellent. The support team is very responsive and gets back to us...
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Manager
The cost for this product was just one fee, and it included everything. The system paid for itself...
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Manager
I wanted to buy the product way before we got it. I have recommended it to other offices, and they...
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Manager
The implementation was virtual. I thought I wasn’t going to like it, but it worked out great. The...
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Manager
The product is so easy to use. I just couldn’t wait to use it because of the features the vendor was...
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Manager
The product is very easy to use. It feels quite natural. Before we went live, the vendor gave us a...
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Manager
The only thing I would change about the product would be for it to all be Windows. We are still...
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Manager
We already had another product with PCC, so the integration was smooth. They knew how to import...
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Manager
When I want certain functionality and ask the vendor about it, they will sometimes see whether they...
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Manager
Every time we talk to PCC, they don’t make us feel dumb when we ask a question or just forget how to...
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Physician
When we were deciding what product to get, other EHR companies would tell us what our office needed...
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Physician
PCC EHR is the best EHR on the market. I have seen and worked with other EHRs, and there has never...
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Physician
For end users, the ease of use is great. We have people who can chart in the system on their first...
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Physician
PCC has a client advocate who reaches out to every office. Once or twice a month, our client...
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Physician
I am on a first-name basis with the owner. At user conferences, the owner comes up to people they...
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Physician
I have recommended PCC EHR to many people. When people are not happy with their EHR, I tell them to...
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Physician
A year from now, I think my satisfaction will still be high. PCC has already given us the road map...
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Physician
PCC is involved with their clients. PCC sends out surveys asking what they should add, and they add...
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Physician
PCC's system is not the cheapest. I know that it is more expensive than some others. However, when...
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Physician
I have recommended this solution to my colleagues and friends. I have many good moments with the...
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Physician
The vendor is happy to share business ideas between practices. PCC learns what we are doing and...
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Physician
One of the things that I like about PCC is that they don't charge me by the item. They also don't...
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Physician
We get warnings about the system's updates. PCC will send us videos before major updates, and those...
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CEO/President
PCC updates the system when appropriate. We don't have to ask for updates. They just happen. The...
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CEO/President
PCC is trying hard to do well. At first, they were trying to jump through hoops, but that doesn't...
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CEO/President
The vendor's support has been good. It has been a little slower in the last six months though. We...
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Manager
We did the implementation during the COVID-19 crisis, so it was a brand-new way to implement for the...
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Manager
PCC’s practice management being pediatric driven is one of a kind. We just don’t find that. I rarely...
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Manager
PCC has nothing but excellent customer service. My dream was to be able to go with PCC. I do nothing...
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Manager
The vendor doesn’t make promises that they are not following through with. The only change that we...
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CEO/President
PCC tries really hard to improve the science behind running pediatric practices. The solution is...
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CEO/President
The vendor's training was excellent. PCC makes sure that people know what they are doing before they...
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CEO/President
I know a lot of the vendor's executives, so it is not hard for me to find someone to help me when I...
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CEO/President
We requested a special report from the vendor, and they were pretty responsive about it. They were...
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Manager
We had some struggles with PCC in the beginning, but over time, they have definitely cleaned things...
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Manager
PCC provides specialty-focused software. There are some things that the vendor really should have...
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Manager
The cost of PCC EHR is based on what we charge. For example, when we are doing refunds, we have to...
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Manager
PCC has some training videos, but they could use some improvement. The vendor's training is more...
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Manager
There are a lot of high-priority things that PCC should be doing. Part of the problem is that their...
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Manager
PCC has a spokesperson who does all of their interactions, but that spokesperson has never worked in...
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Manager
The technology is wonderful. We don’t have any issues with it. We have had the system for a long...
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Manager
PCC does pretty well at meeting our needs. COVID-19 threw a little wrench in everyone’s buckets, but...
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Manager
There are some things that we would probably like to change a little bit. Sometimes, PCC is really...
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Manager
We are not very tech savvy in our office, so we sometimes get support from PCC on the product at...
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Manager
PCC EHR is almost stupid simple to use. It is so nice because there are several ways we can find a...
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Manager
We definitely get our money’s worth with PCC EHR. The nice thing is PCC bills us once a year, and if...
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Manager
I recommend PCC EHR often because getting an EHR is a big investment. The most important thing is...
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Manager
PCC plans for the future and what functionality they think we will need. Their reports are much more...
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Manager
During the COVID-19 crisis, PCC shifted gears really quickly for us so we could start doing...
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Manager
PCC keeps their promises, and they almost overdo that, which is good. Whenever we need something, I...
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Manager
PCC EHR works seamlessly with our patient relationship management system. PCC's programmers worked...
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CEO/President
PCC’s price is pretty much all inclusive. We have actually been surprised with all of the support...
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CEO/President
Any patches or upgrades from PCC have been seamless. I don't know when they do them, I never hear...
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CEO/President
I don't get complaints about the way PCC EHR works. PCC advertises how it works, and that is the way...
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CEO/President
With interoperability, we had a transition from another EMR, and that was horrific. PCC ended up...
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CEO/President
In my summary reports, I have seen that PCC’s ability to provide support has always been good. They...
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CEO/President
I have used many EMRs, and I recognize that PCC’s setup requires a bit of a bigger front-end price....
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CEO/President
I have already recommended PCC to peers multiple times. I have seen PCC at different conferences,...
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CEO/President
PCC started a webinar series during the COVID-19 crisis to address all the needs of the slow...
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Director
PCC has a nice website with videos and lots of training tools. The solution works for our providers....
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Director
PCC doesn't oversell. They are pretty honest. They are making incremental improvements here and...
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Director
A lot of the satisfaction around PCC really comes out of the community that they create and the...
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Manager
PCC’s support is second to none. They stayed ahead of the COVID-19 codes that are coming, they were...
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Director
PCC has started to implement direct secure messaging, which allows communication to be improved with...
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Director
We recently tried to integrate with an online scheduling, check in, preregistration, and...
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Manager
I have a client advocate from PCC, and that person is available all the time. If I have to leave a...
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Manager
PCC gives great supportive help. They stay on a project until they get a resolution. They do not...
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Manager
PCC has helped us with some of our missed appointments because we do notifications to remind people...
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Manager
We love PCC. They are excellent at performing upgrades and are always working on interoperability....
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Manager
We have a very unusual relationship with PCC. With other companies, we buy the product, and we never...
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Manager
We have had some issues with the notifications, but I don’t know whether the issues are really PCC’s...
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Manager
The tool works extremely well with connecting to our patients in the portal. The providers are able...
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Manager
The vendor has been very supportive during the COVID-19 crisis. The vendor helped us implement our...
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Manager
Years ago, I would have given PCC the highest marks for executive involvement. I just felt like I...
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Manager
We have some concerns about the way the reports are. I can’t always get everything by location, and...
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Manager
My providers love the system because it is unique to pediatrics, so it fits our workflow. There are...
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Manager
There are several ways to check to see what is going on. If PCC has to do an extra upgrade because...
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Physician
We love the system. I told my office manager that we didn't have an EHR and that maybe we should...
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Physician
PCC provides tons of training. We go to the website, and there is a boatload of videos. We can call...
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Physician
Labs and x-rays integrate with PCC EHR. We communicate using an internal chat that has been...
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Physician
When we were going to experience a natural disaster, we had tons of support from PCC. They were...
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Physician
We can do a lot of things. We can schedule appointments, reschedule them, or cancel them, and the...
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Physician
The product is super intuitive. It is even super easy for new hires to catch on to. When new people...
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Physician
Our protocols are very click friendly. We click on lots of things and type other things. The new...
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Physician
Before the update, we could use the automatic text feature in the office, but when we were working...
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Physician
In preparation for PPE and COVID-19, PCC started offering webinars. Guest speakers hit all the key...
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Physician
The phone and web support are excellent. PCC has assigned each office someone who is their contact....
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Physician
One thing we love most about the system is the dashboard. It gives us both a financial and clinical...
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Physician
We recommend the vendor all the time. They are awesome. I sure hope that the product is as good in...
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Physician
The system is absolutely part of our long-term plans, we would buy it again in a heartbeat. For what...
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Physician
We would like to see patient pictures.
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Manager
We don't really talk to the vendor executives much. The support is awesome. We call and get an...
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Manager
In terms of anything that PCC's support is fixing, it would be nicer to have more options for the...
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CEO/President
PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...
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CEO/President
For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...
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CEO/President
For a regular visit, the system allows us to tailor what is entered into the chart to what we would...
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CEO/President
The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...
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CEO/President
Aside from my own little wish list for being able to enter blocks of dictated texts easily and...
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CEO/President
There are many things that are available that we don’t use currently, but we are working toward...
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CEO/President
We pay a monthly subscription fee per provider, and we get everything with that. There is no...
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CEO/President
Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...
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CEO/President
The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...
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CEO/President
In terms of support, PCC always gets back to us the same day. We have a practice representative...
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CEO/President
PCC has done support more on the practice support side. They have provided information outside of...
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