PCC (Pediatrics) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
PCC is super collaborative. They pivot nicely in terms of our needs. They are extremely hands on and...
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Loyalty, Product
The most archaic part of PCC’s technology is Partner, the back-end practice management software....
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Product
We use a third-party billing service, but when we try to have our employees learn Partner, I think...
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Relationship, Operations
We have always felt a little like the vendor has abandoned us and has followed up more with newer...
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Culture, Value
Recently, we have done a lot more upgrades to our equipment, and I don't think that we have seen a...
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Relationship, Operations
PCC could have more hands-on communication with clinics. I am usually in the know about what is...
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Loyalty, Operations
PCC is really easy to use. It is like Facebook. That is something that I tell everyone who comes to...
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Relationship
PCC is very receptive. Since our last meeting, we have had a shift in who our go-to person is, and...
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Operations, Product
PCC is a straightforward product. I have used probably five different EHRs in my lifetime, and it is...
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Loyalty, Relationship, Operations, Product
PCC is consistently doing beta updates. I would say those come at least four to six times a year....
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Relationship, Product
Recently, PCC has been able to do a two-way interface on our vaccine registry. Before, when we...
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Relationship, Operations
The owner of PCC is present at events. They hold a user conference every summer that is free to...
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Value
There is a rumor out there that PCC is very expensive. In reality, the value that PCC provides can't...
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Relationship, Value
I would buy PCC again purely because I know the back end of my office now, and I know how expensive...
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Culture, Loyalty, Relationship, Operations
At PCC's last conference, we were able to see the magnitude of what the vendor was doing and how...
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Relationship, Operations
The value in PCC's conference came from connecting with other people who were using the system....
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Relationship
PCC is very personable. We have a point of contact, and no matter what we have going on, we can...
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Product
The billing side of PCC just works really well. When we get reports, they are very accurate. The...
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Loyalty, Relationship, Operations, Product
The solutions that the PCC system integrates with work 100%, and there are a few systems that I wish...
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Product
Our vaccines all read back and forth from the state registry to PCC, so when we give a vaccine, the...
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Operations
PCC is really good at supporting the go-live process. If we need training or help with anything, PCC...
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Product
I want to be 100% completely paperless. PCC came out with an upgrade that gave us a little more...
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Relationship, Operations
PCC is continuously improving the product to meet needs. They are responsive to concerns and...
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Loyalty, Relationship, Product
PCC has a very solid pediatric EMR that is very robust and customizable. We rarely have IT issues,...
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Operations
Training for me has never been a problem. I have been able to pick up the phone and essentially get...
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Relationship, Product
PCC is a very progressive system that is implemented and available. Sometimes talking our providers...
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Loyalty, Operations
We are transitioning to the upgrades that PCC is doing with the EHR. They are transitioning us from...
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Relationship
I was alerted by PCC that there was a server issue. PCC had to tell me that the server wasn't...
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Product
I do recommend PCC to a great deal of other managers in our area. PCC is the most user-friendly...
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Relationship, Operations, Product
I have been with the vendor for so long that I know why they put out the updates they do and why it...
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Operations
PCC surpasses my expectations when it comes to implementations. When we went live with PCC's system,...
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Relationship
If I send an issue to PCC via email, it takes the vendor two days to fix things, upload a document,...
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Culture, Operations
PCC did exactly what they said they would do in terms of changing over and integrating the old with...
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Relationship
With PCC, there is executive involvement because the original owner of the company is still at every...
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Relationship
A big part of what PCC does is listen. When we were going through changes, PCC still listened...
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Relationship
Through the years, PCC continues to change how they do things and interact with clients. I have a...
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Relationship, Product
I'm probably one of PCC’s biggest cheerleaders. I value loyalty, and when someone has the same...
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Relationship, Operations, Product
Things with PCC have gone well. We have definitely learned the system better as time has gone on....
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Product
PCC hasn't quite got all the reports in the EHR yet, so we are still using Partner PM for reporting...
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Product
PCC has done some upgrades to their EHR system because they are trying to transfer the Partner PM...
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Relationship
PCC is pediatric specific, and PCC is able to cater more to pediatricians than a general vendor like...
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Value
PCC audits all things within a certain period and charges us for how many charges we put in. The...
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Relationship
If we place a call to PCC, there is always somebody who will answer the phone. I can call the...
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Relationship, Product
The big challenge we came across with PCC was the integration of different components. We have...
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Operations
We had a very structured training schedule with PCC. They gave us homework to do before we met with...
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Relationship, Operations
PCC is very user friendly. I think there is a lot more put on the person using it rather than a lot...
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Relationship, Operations
I would recommend PCC to any pediatric practice. Prospective customers should create a wish list...
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Operations, Product
PCC does great with upgrades. As new vaccines have come out, the vendor has upgraded the system with...
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Operations, Product
We have lab notes that come in from different hospitals, so there are a lot of moving documents in...
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Loyalty, Relationship, Product
PCC is bringing in ideas about AI. I know they are incorporating more dictation into the system. I...
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Loyalty
When we chose PCC, they explained to us that they do a big part of the metrics. Obviously, metrics...
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Product
There are some things that I would like PCC to add to the system, but those things aren't PCC's...
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Relationship
Whenever we have an issue, like claims not crossing over to the clinically integrated network that...
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Relationship, Operations
The unique things about PCC are their customer service and the fact that they don't nickel-and-dime....
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Relationship, Operations, Product
PCC updated their prescription system. They have integrated with that, and now they can give us the...
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Loyalty
Since PCC's practice management system existed for about 20 years before they created their EHR,...
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Operations, Product
PCC's system was specifically designed for pediatrics from the beginning, so it is built for a...
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Culture, Value
PCC's product requires a subscription. It isn't the cheapest option out there, but the vendor...
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Relationship
The vendor's higher-ups are very accessible. They don't hide in an ivory tower. They are out on the...
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Relationship, Operations
When the vendor does enhancements, they don’t ask what we want to do. They ask us why we want those...
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Loyalty
We recently got an email from PCC about their next upgrade, and we are drooling at some of the...
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Relationship, Product
PCC has a public road map where they let everyone know what is in the works. The only time they...
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Relationship, Operations
PCC excels in their overall approach. A different vendor’s approach was to tell us what we needed to...
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Relationship
Every office has a client advocate from PCC. Our advocate reaches out to our office on a regular...
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Loyalty, Relationship
I am a strong advocate for and a big fan of the system. I love it, so it is a pleasure to be able to...
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Loyalty, Relationship, Product
Based on what PCC has told us about the things on the horizon for them, things are only going to get...
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Product
There are too many things in the product that require the use of a mouse. The vendor needs to add...
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Operations
With another vendor's implementation, the person doing the implementation seemed like they had to...
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Product
The solution is pediatric friendly. PCC is so easy to use for all ages. There are not a lot of...
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Loyalty, Product
In the future, we would like to have a patient self-scheduling interface in PCC; that could be...
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Operations
During the implementation, we had regularly scheduled meetings where PCC would train us on different...
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Relationship, Operations
PCC is always looking for ways to improve. PCC has asked for feedback from practices on how we use...
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Relationship
PCC has excellent customer service, and they are excellent at problem-solving. We can email the...
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Operations
PCC was expensive, and there were a few gaps in their training. One of the trainers could have had a...
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Loyalty, Relationship, Product
For areas of improvement, the vendor is on the right track, but the prior authorization process is...
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Product
I like the fact that PCC is pediatric specific yet customizable. Not everybody operates or wants...
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Relationship
PCC does particularly well with their customer service. They are responsive to questions and follow...
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Operations
PCC has trainings scheduled at times that I'm not available, but they do have multiple options...
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Loyalty, Product
The PM side has been a separate function, and PCC is building that into the EHR so that the PM and...
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Relationship, Product
Things have gone great with PCC. We have had no problems. Whenever we need someone's COVID-19 or flu...
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Relationship, Operations
PCC has a great group of people to work with. They are extremely available all the time and are very...
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Product
All PCC does is pediatrics. My satisfaction with PCC’s specialty-specific functionality is high...
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Product
What technology is missing from PCC is the ability to lock out particular charts from particular...
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Relationship, Product
There are some issues with our reporting. We can't download information from the immunization...
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Product
The EHR can do what we need it to do. We work with it very easily. And another practice across town...
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Relationship
We still have the PCC EHR and PM software, and there are periodical updates that are really easy to...
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Relationship
PCC has a lot to do, and sometimes timelines move because of factors outside their control, but they...
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Culture, Value
PCC has a one-cost payment structure, and the only additional cost we have is for an optional...
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Operations, Product
We have had recent upgrades. The updates occur every several weeks, and I like that the upgrades...
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Operations
We haven't done the training for a while since we have been with the system for many years. Whenever...
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Product
PCC is easy to use. It is pediatric specific, and it does exactly what we want and need. The great...
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Operations, Product
We have unique providers who rotate in and out of our office, and they can figure out how to use the...
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Relationship, Operations
We have a yearly conference that only pediatricians attend. Specifically for pediatrics, PCC is the...
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Relationship
PCC’s support is outstanding. We know the people in support, and we can contact them. I also know...
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Product, Value
We have better follow-up care with our patients. By tracking things through the EHR, we can recall...
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Value
If we look at all of the functionality and the fact that PCC doesn't nickel-and-dime us to death,...
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Value
I have recommended PCC several times, and I do that all the time without reservations. We have had...
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Relationship, Value
We have been very happy with PCC. We would go with them again. All aspects of the company work well....
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Relationship, Product
For the most part, bidirectional communication with our state's immunization registry is very good....
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Culture, Value
One of the vendor’s strengths is avoiding charging for every little thing. They are very up front...
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Relationship, Operations
PCC is very good at supporting us in the go-live process and in significant upgrades to the...
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Loyalty, Product
The online scheduling is a huge gap for the product. Every other EMR has that available. PCC should...
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Relationship, Operations
The customer service has always been great with PCC. Occasionally, if we add a shot, I will shoot...
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Product
Everything in PCC is based on pediatrics and what we need. Everything is interchangeable, and we can...
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Product
We still cannot order labs from our computer to the labs for PCC. We can receive labs, but we cannot...
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Relationship, Product
PCC’s emergency response used to be quicker. A few times that we felt something was an emergency, we...
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Operations
PCC has been running very slowly, and the vendor said that we are not yet up for an upgrade. I wish...
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Relationship
If someone were looking for a company to help them stay on top of their A/R, claims submission, and...
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Relationship
Customer service is by far the best part of PCC. It is always easy to reach someone at PCC, and we...
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Operations
PCC's product is intuitive. It is designed to work with pediatric patients, whereas most EHRs are...
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Loyalty, Relationship, Product
There are small improvements that could be made across the board in different aspects, but I don't...
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Value
We have been able to increase revenue and billing with PCC, and we have decreased charting time....
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Relationship, Product
PCC doesn't work well with our other products at all. The vendor is known for that, and they pride...
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Product
PCC is very easy to use. It is a stable product that is specific to the pediatric area, and it meets...
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Product
PCC doesn't do a great job of directly communicating with patients, and patients don't have the...
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Product
PCC lacks a little on the billing administrative side. I have found that compared to our previous...
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Relationship, Product
PCC is a pediatric-specific solution, and that does make a difference for us because the vendor has...
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Operations
PCC has been wonderful in getting us set up. They send somebody to our office and have somebody walk...
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Relationship, Operations, Product
PCC updates their technology very frequently. I feel like they are up to speed with what people...
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Relationship, Operations
When we initially set things up, we had a client advocate that we could access fairly easily. Our...
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Relationship
We can reach some of the executives at PCC when we have an issue with some of the lower-level team...
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Relationship, Product
PCC’s bidirectional communication with our state’s immunization registry is great. Everything...
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Relationship
Recently, it has taken a bit of time for PCC to get back to us and come up with solutions. For a...
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Operations, Product
There is a lot of information that PCC provides in their system, so it takes a bit of time to get...
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Relationship
The people we work with at PCC are our friends and family; they are not just people who sell us...
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Operations, Product
The biggest thing I like about PCC is it can adapt to our needs. It is very customizable. PCC has...
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Relationship, Product
We had an issue with vaccines recently. Changing the billing and the way we document our shots can...
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Product
The pharmacy module is great. PCC has upgraded it to the point that when we prescribe a medication...
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Product
In PCC, our providers can run reports; in other systems, that takes an IT person. However, the...
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Product
In PCC, the prescribing module is separate from the EHR module, so we have to go out of the EHR...
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Relationship, Operations
PCC provides so much. They have classes and chat rooms, and in the PCC community, if another...
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Relationship
Usually, everything runs really smoothly, but sometimes it is a little challenging to speak with a...
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Relationship
PCC is probably the only vendor tailored to pediatrics. And their primary goal is to help us succeed...
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Loyalty, Product
The PCC platform is exclusive to pediatrics. It is not something we are going to apply to another...
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Relationship
PCC does a fabulous job with the support of their customer base. They give good dashboard...
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Product
What PCC does not do well is adapt to an organization the size of mine. For me to run reports, I...
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Loyalty, Relationship, Product
PCC is trying to move to a consolidated database, and they have a conflict within the organization...
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Product
PCC has a piece of their product that has been there from the beginning. It is on the practice...
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Relationship, Operations, Product
PCC is easy to use. When we bring new people on board in our organization, our EMR isn't a stumbling...
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Loyalty
PCC would definitely be part of our long-term plans, but we were bought out, and our parent...
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Loyalty, Product
There are little things in the system that are clunky to fill out, like forms. That is a problem. We...
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Relationship
PCC is a pediatric-only system, but the thing that makes the system stand out is the vendor's...
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Relationship
The people at PCC answer their phones when I call. They are quite friendly and have personable...
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Value
PCC is not cheap, but we get what we pay for, and I can’t imagine functioning without the product....
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Relationship, Operations
PCC does a good job of trying to speak with their customers as a whole, figure out what customers'...
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Product
PCC has given us all of the forms we need in the system for mental health screenings. They have...
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Loyalty
We didn't even entertain anything else because we had experience with PCC before. When the clinic...
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Product
The bidirectional communication with our state’s immunization registry is great. It was only in the...
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Operations
PCC was really great with our go-live. They didn't really need to train me because I was already...
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Loyalty, Product
My colleagues' EHRs do a better job of integrating outside stuff than PCC does. For example, I...
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Product
We can't send prescriptions from our phones in the system. We have the ability to view the charts...
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Product
I love the fact that we can send out text messages to our patients using the system’s broadcast...
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Relationship, Product
Things are not bidirectional when we get direct secure messages from specialists and need to reach...
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Relationship, Product
PCC has been able to develop new things. And when something goes wrong with an update, they quickly...
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Product
There is always some additional functionality that the vendor could release. For example, in our...
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Relationship, Operations
I have greatly enjoyed using PCC's system. The solution is really easy to use, but when I need...
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Operations, Product
The product itself has strong templates. I have had medical students come here, and they are able to...
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Relationship
PCC is great, and they really support us being independent. There was a period of time when we...
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Loyalty
There are some things that the vendor still does in an old-fashioned way. PCC has been working on a...
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Relationship, Operations
PCC always has a vision, and they tell us what is coming. At their annual conference, they always...
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Operations
PCC's training modules are all really good. The vendor has everything online. They also have both...
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Relationship, Operations
PCC's annual conference gives people opportunities to learn how best to use PCC's system and run a...
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Relationship
The number-one thing I like about PCC is how responsive their support people are. Those people are...
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Product
The system is designed for pediatrics, so it is very easy to use. PCC supports our business more...
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Loyalty, Relationship, Operations, Product
I like PCC's practice management system. PCC is beginning to integrate that into their EHR. They are...
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Loyalty
PCC's system helps our practice run more efficiently. That is why we picked it. We evaluated all of...
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Loyalty, Operations, Value
We picked PCC's system because it is very pediatric focused. Additionally, PCC is good at not...
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Product, Value
Immunizations, particularly in pediatrics, have changed rapidly with all the different variations...
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Product
One of the things that I love about PCC is that it is a subscription service. Every few years, we...
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Product
The product gives us the ability to create specific templates in the EHR, and those templates...
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Product
There have been some really nice recent enhancements with PCC. We have quick access to electronic...
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Loyalty, Product
If PCC had an integrated telemedicine solution, that would be awesome. I don't know whether anybody...
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Loyalty
I used PCC's solution in the past, and I was happy with what they provided. And then I had some...
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Relationship
PCC has been great with what I’m working on at the moment. They can fix any little issue very...
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Operations, Product
I wish PCC were a little faster, and they could have more drop-in sessions at different times of...
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Operations
For new users of PCC's system, there are online videos, and we have a client advocate available who...
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Product
We are currently connected to an HIE with a different vendor. Our data is pushed to local...
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Relationship
PCC is very receptive and solicits frequent user input. I have made many enhancement requests, and...
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Operations
The implementation of the PCC solution was good and so was the training. PCC did multiple trainings...
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Operations, Product
PCC is very customizable in terms of how I can set up my notes and how my workflow goes. I was able...
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Relationship, Product
PCC does a good job of trying to integrate new stuff. There are some things that take a little...
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Product
PCC’s program is really awesome because it helps me remember patients. It tells me my well-visit...
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Relationship, Operations
We have had representatives from PCC on-site to help us out. If we have any questions, we have a...
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Relationship, Product
For any company, support is the biggest asset, and PCC really has support pretty much down. The...
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Product
I would like to see PCC offer more bidirectional integration with outside systems. All of PCC’s...
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Relationship, Operations
PCC not only provides us with the program itself on-site on the server but also manages the network...
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Product
PCC is a very simple program, and we can create our own type of progress notes, so the platform is...
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Relationship
My experience with PCC has been really good. I get a lot of support from PCC’s support team, and...
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Product
I like the ease of use and that the product is specific to pediatrics. PCC is always on top of...
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Operations
I like that the training is always available and that it is easy to follow.
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Relationship
The support team is good and always helpful. They direct us to the right place to fulfill our needs.
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Relationship
I like that the vendor is great at listening to us and implementing what we want. They work really...
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Relationship
PCC is excellent at listening to the system's users and taking input in terms of what is important...
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Operations
I would recommend that the vendor update their training videos. They have made leaps and bounds with...
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Culture, Relationship
At one point, we recently had a computer fail, and we needed immediate assistance. PCC's emergency...
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Relationship
The vendor is available to us on an as-needed basis. They have always offered us regular phone...
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Product
PCC is an excellent solution that is very targeted at pediatrics. That makes the system unique. The...
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Operations
We benefitted from the system's go-live. We received excellent training and integration options from...
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Loyalty, Relationship, Product
There are a few components of the EHR that can be cumbersome. PCC is working on a solution to those...
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Relationship, Product
My favorite thing about PCC is that they focus on private practice pediatricians and are unique to...
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Product
The system is very simple to use and can be learned in less than five minutes. The product does what...
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Product
The quality of the system's two-way texting ability with built-in faxes is very poor because the...
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Product
PCC's technology and capabilities are there, and it isn't like the vendor is reinventing the wheel,...
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Loyalty, Product
I absolutely love the system, but I also have to consider other things. There is some technology...
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Relationship, Operations
Sometimes, PCC's timeline changes, but PCC does a great job of letting us know when their updates...
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Relationship
There have been a few tickets that PCC hasn't responded to in a timely enough manner, but overall,...
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Relationship
From our organization's standpoint, PCC has missed a couple of things. We have multiple facilities,...
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Relationship
Recommending PCC is a no-brainer. I would tell others that they 100% want PCC. In the past, I have...
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Product
One piece of technology that is missing from our vendor’s solution is bidirectional communication...
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Relationship, Operations, Product
We implemented the PCC solution during the COVID-19 pandemic, so we had a totally remote go-live,...
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Relationship, Product
The billing in the system leaves little to be desired, and our billing department doesn’t like the...
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Operations
PCC also has really easy-to-follow, transparent instructions on how to do anything in their EHR, and...
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Value
PCC is more expensive up front, but they don’t charge us for everything. There was some disaster on...
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Relationship
There were some places with PCC where our expectations were different from what we were led to...
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Operations
PCC’s setup and implementation were good, and we had weekly meetings with assignments. There was...
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Loyalty
I read and talked to people about PCC and felt like PCC’s customer service would be superior. I also...
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Loyalty, Product
In Partner PM, we are missing self-driven appointments. A patient can't go on our website and pick a...
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Relationship, Operations
PCC has webinars, and they have meetings. They make everything available to me. I might not always...
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Relationship, Operations
PCC’s training is fantastic, and we have a client advocate that answers all our emails really...
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Relationship
When we were having problems early on, I emailed one of the head people at PCC, and they took...
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Loyalty, Relationship, Operations
We went with PCC because they help doctors do the best job at taking care of their patients, look...
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Relationship
PCC has been really helpful on the customer service end. PCC provides great help when something is...
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Relationship, Product
Sometimes PCC’s updates cause the system to run slow afterward, and the next morning is rough. PCC...
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Operations
PCC is very user friendly and intuitive, so training new people on the system goes pretty quickly.
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Product
The only thing that would make PCC even better would be if we could process payments through it....
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Product
We would like to be able to see multiple providers’ schedules at one time. Not having that...
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Product
The product is old school. I don't know how many people use green screens. If we could just convert...
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Relationship
Our people have never complained about the product. PCC’s executives have been pretty good when we...
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Operations
I could use some more training on the things that I use in PCC, like the deposit functionality and...
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Culture, Relationship
PCC has made a lot of promises that they haven't followed through on. They will offer resources, but...
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Loyalty, Operations
I think that our satisfaction with the system will improve because there are a lot of great updates...
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Relationship
We don't get a lot of support from our client advocate. I have spoken with them once, and I don't...
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Product, Value
The main thing missing from the solution is the ability to customize more of what we need in its...
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Operations, Product
The system is very easy to use, and our providers are very happy with it. It is easy for new people...
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Operations, Product
The vendor makes upgrades easy. They usually let us know when they are doing upgrades and things...
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Relationship, Operations
The vendor holds a conference every year where they focus on giving out information. Aside from...
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Product
The system integrates well with our other lab systems. The vendor always comes through on that. We...
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Product
The system's interoperability could be much better. There are some discharge summaries that the...
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Value
We always feel like the vendor is missing some additional resources. For example, we can't text back...
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Relationship
Recently, the vendor released a bad update, and they alerted us about some big flaws. They were...
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Relationship
We have some really good people from PCC who help us. We constantly reach out to them with questions...
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Relationship, Product
The quality of the PCC product overall is pretty good. Things seem to be pretty easy. We do not get...
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Operations, Product
In our office, when the upgrades came through from PCC, not everyone was upgraded at the same time....
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Product
We use Partner PM to take care of things like making changes in a patient's chart, updating payment...
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Relationship, Operations
If we have questions, we know that there are videos from PCC that we can watch. We have to type in...
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Product
PCC wasn’t forthcoming about something that has frustrated us a lot. We have to do our financial...
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Product
PCC EHR is a no-frills system. It is not the sport model of the SUV; it is like the model that has...
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Culture, Loyalty
PCC doesn't have incoming faxes that go straight to the EHR, so we have had to contract with a...
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Relationship
When we have a specific request or ask whether PCC can do something, the answer is no nine times out...
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Loyalty, Product
We love that PCC EHR is pediatrics specific. We came from another solution that was not pediatrics...
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Product
There is a link to the prescribing program, and we can get to it within PCC EHR, but it is a...
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Relationship
PCC’s customer service is amazing. I reach out to them and always hear back. Even within a couple of...
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Operations
The implementation was specifically difficult on the billing side. For the clinical side, PCC had a...
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Relationship
The one thing in addition to the customer service that keeps us with PCC their advocacy for...
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Product
There is a federally mandated reporting system for schedule II substances, such as ADHD medication....
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Product, Value
PCC EHR has a fantastic task function where we can send an order and send an alarm to the nurse that...
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Relationship
We love PCC. We get a lot of support from them. The customer support is much improved from our...
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Operations
The actual software is intuitive. We were a little concerned about getting people up to speed when...
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Relationship
Nothing is going to be perfect, and there are always going to be issues, especially with a product...
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Operations, Product
If you haven't been using Partner PM, it looks completely foreign. It is hard for new users to learn...
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Loyalty, Product
PCC is making major changes to Partner PM and integrating everything over to the EHR side. I am a...
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Loyalty, Product
PCC hits the mark, and they try to develop and integrate new things. I would like to see more...
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Relationship
We know who our client advocate is, and we have a very good relationship with them. It is easy to...
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Relationship, Operations
PCC delivers what they say they are going to deliver, and they implement things on time. However, in...
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Operations
PCC EHR has a very steep learning curve. For new users, training them on the system takes a...
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Product
If someone were brand new to PCC EHR, they could absorb everything that they needed for their...
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Relationship, Operations, Product
When we turn in problems, if PCC can't solve those problems immediately, then they have a wishing...
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Product
The vendor doesn't allow third-party integration options because those could compromise the system....
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Culture, Value
PCC EHR has one price and no hidden fees.
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Relationship
The best thing about the vendor is their quality service. User organizations have teams assigned to...
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