PCC EHR (Pediatrics) Comments

 
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CEO/President

Relationship

PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...

Aug 2020
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CEO/President

Functionality and Upgrades

For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...

Aug 2020
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CEO/President

Functionality and Upgrades

For a regular visit, the system allows us to tailor what is entered into the chart to what we would...

Aug 2020
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CEO/President

Functionality and Upgrades

The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...

Aug 2020
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CEO/President

Functionality and Upgrades

Aside from my own little wish list for being able to enter blocks of dictated texts easily and...

Aug 2020
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CEO/President

Functionality and Upgrades

There are many things that are available that we don’t use currently, but we are working toward...

Aug 2020
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CEO/President

ROI / Cost (care and feeding)

We pay a monthly subscription fee per provider, and we get everything with that. There is no...

Aug 2020
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CEO/President

Functionality and Upgrades

Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...

Aug 2020
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CEO/President

Service and Support

The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...

Aug 2020
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CEO/President

Service and Support

In terms of support, PCC always gets back to us the same day. We have a practice representative...

Aug 2020
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CEO/President

Relationship

PCC has done support more on the practice support side. They have provided information outside of...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I worked with another vendor’s EMR for my whole life, and PCC’s system is just a couple of steps...

May 2020
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Manager

Implementation and Training

There is a lot to be desired with the implementation and training. PCC’s training and communication...

May 2020
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Manager

Functionality and Upgrades

The product’s promotion was accurate. What was explained is what we have. The EMR suffices for our...

May 2020
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Manager

Technology

A lot of the telemedicine services were not active before COVID-19. I talked about telemedicine as...

May 2020
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Manager

Service and Support

I have learned so much from PCC’s customer support. I met regularly with one of their service...

May 2020
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Manager

Relationship

The executive involvement is very poor. In a few instances, the ball was dropped on PCC’s side. It...

May 2020
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Manager

ROI / Cost (care and feeding)

PCC is helpful. The Practice Vitals Dashboard is aligned with our measures. Because of the customer...

May 2020
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Manager

Implementation and Training

PCC has been pretty solid at supporting us during the coronavirus situation. They have been putting...

May 2020
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VP/Other Executive

Functionality and Upgrades

PCC's EMR and PM systems are separate, but the vendor is starting to merge a lot more now. It sounds...

May 2020
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VP/Other Executive

Future Outlook

The vendor has client advocates, and we had a change in our client advocate recently. Our previous...

May 2020
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Director

Service and Support

PCC has been extremely supportive during the crisis. They have a COVID-19 page that shows us our...

May 2020
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Director

Implementation and Training

When we first implemented the system, we had a crazy office manager who didn't allow us to get the...

May 2020
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Director

Interfacing and Integration

I give the system a high rating for supporting our integration goals. I can pull information up on...

May 2020
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Manager

Service and Support

PCC has been fantastic at supporting us during the COVID-19 crisis. They quickly released some...

May 2020
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Manager

Functionality and Upgrades

We can tell PCC about enhancements that we wish to have or that would make our workflows easier, and...

May 2020
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Manager

Service and Support

The customer service side has been great. I can always get the vendor to help me right away, and if...

May 2020
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Manager

Functionality and Upgrades

The vendor could improve some of the reporting and workflows, but the reporting piece keeps getting...

May 2020
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Manager

Service and Support

I came from using a different system that was much more convoluted and complicated, so PCC EHR is...

May 2020
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CEO/President

Service and Support

When we buy a solution from PCC, we buy everything. PCC is amazing. There are no extra fees for...

Apr 2020
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CEO/President

Functionality and Upgrades

When we get an upgrade, PCC asks us what time works the best for us, and then they come in on the...

Apr 2020
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CEO/President

Implementation and Training

Before we even went live, PCC regularly gave us things to do, things to think about, and things to...

Apr 2020
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CEO/President

Functionality and Upgrades

PCC’s product works exactly the way they said it would work. It came with a connection to our...

Apr 2020
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CEO/President

Functionality and Upgrades

PCC is doing terrific at meeting our needs. PCC had our telehealth link embedded in the system...

Apr 2020
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CEO/President

Relationship

Within 24 hours, PCC was able to open up a portal on our urgent care sites for COVID-19 so we could...

Apr 2020
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CEO/President

Service and Support

The owner of PCC goes to their user conference and sometimes comes on podcasts and webinars. PCC has...

Apr 2020
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CEO/President

Functionality and Upgrades

Having PCC's software on the front end and back end has been amazing because PCC's software is...

Apr 2020
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CEO/President

Functionality and Upgrades

When we first started working with PCC's solution, we kept joking and saying the system was so great...

Apr 2020
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CEO/President

Service and Support

PCC’s support is amazing. The support people are terrific. They warn us about things a year in...

Apr 2020
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CEO/President

Functionality and Upgrades

PCC has reporting capabilities that we can immediately upload on our dashboard for...

Apr 2020
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CEO/President

Relationship

Because we went to PCC’s EHR, we saved thousands in IT expenses this year; and we got 10 times the...

Apr 2020
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Physician

Interfacing and Integration

PCC has integration goals. Everybody is working with us. I can compare PCC to another vendor that I...

Apr 2020
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Physician

Functionality and Upgrades

The ease of use is great. I love that PCC EHR has a continual ribbon. We can hob around the charts...

Apr 2020
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Physician

Functionality and Upgrades

PCC did work with broadcast messaging, and now they can do texting and emails.

Apr 2020
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Physician

Service and Support

PCC watches how our client service representative is doing, what we are doing, and how we are...

Apr 2020
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Physician

Relationship

The head of PCC wrote us a letter to say that these are challenging times with COVID-19 and that he...

Apr 2020
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Physician

Service and Support

In terms of the clinical perspective, the support that we get from PCC is absolutely amazing. It is...

Apr 2020
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Physician

Relationship

PCC is outstanding. They are ethical, and the moral character of their company is above reproach....

Apr 2020
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Physician

Functionality and Upgrades

Because of how great PCC EHR is, we have become much more financially successful. There are quality...

Apr 2020
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Physician

Service and Support

One of PCC's practice management consultants has been running pediatric webinars. That person is...

Apr 2020
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Physician

Relationship

From the get-go of COVID-19, PCC has been telling us how to do telemedicine. They told us that we...

Apr 2020
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Physician

Relationship

I have been sharing what I have learned from PCC with others. There are a couple of people that I...

Apr 2020
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Physician

Functionality and Upgrades

I am not a very tech-savvy person. I am older, but PCC EHR is the best computer system. It is...

Apr 2020
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Physician

Relationship

In the many years that we have had PCC EHR, we have never been down for more than an hour. I don't...

Apr 2020
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Physician

Other Observations & Comments

The only negative thing is the lack of ability to bridge PCC EHR with big vendors' products. That...

Apr 2020
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Physician

Functionality and Upgrades

The vendor delivers new technology. They have integrated with other applications, updated...

Apr 2020
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Physician

Service and Support

If I called PCC's support right now with a problem, it would be solved within an hour. PCC is there...

Apr 2020
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Physician

ROI / Cost (care and feeding)

We would pay 50% more for PCC EHR. It is that valuable to us. We cannot get along without it. There...

Apr 2020
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Physician

Functionality and Upgrades

It is great that we can tailor the system to our office, our practice, our style, and our timing and...

Apr 2020
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Manager

Service and Support

PCC is very proactive, especially with what they have done to support us regarding COVID-19. What...

Apr 2020
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Manager

Implementation and Training

I would give PCC a high rating for training because of the day-to-day types of training and support...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I would like to see reporting improved and a smoother integration between other products and other...

Apr 2020
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Manager

Functionality and Upgrades

I give the overall quality of the product a high rating. The user experience most definitely is...

Apr 2020
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Manager

Relationship

The executive involvement has been fantastic. PCC has been more involved at the senior levels than I...

Apr 2020
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Manager

Functionality and Upgrades

The system has done very well in driving tangible outcomes. It is very clean. PCC lays out what they...

Apr 2020
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Physician

ROI / Cost (care and feeding)

PCC doesn’t charge for every little thing, but they certainly charge for some things. They do charge...

Apr 2020
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Physician

Interfacing and Integration

There is no two-way interoperability with the labs. We are trying to create a new interoperability...

Apr 2020
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Physician

Other Observations & Comments

PCC delivers new technology slowly but steadily. They are giving updates, but they have a long way...

Apr 2020
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Physician

Functionality and Upgrades

The EHR is simple and fairly user friendly. It is pretty easy to use. It has updates to come, and...

Apr 2020
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Physician

Functionality and Upgrades

PCC does updates frequently, and that is good. The upgrades have been good, and rarely are there...

Apr 2020
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Physician

Service and Support

PCC changed their support flow, and it made sense that people got divided into teams. So instead of...

Apr 2020
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Physician

Service and Support

When it comes to proactive management, there are times when we call in regarding something not...

Apr 2020
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Physician

Functionality and Upgrades

We appreciate the ability to customize our protocol and workflows; that is pretty awesome Our...

Apr 2020
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Physician

Functionality and Upgrades

One of our biggest issues is with patient engagement, particularly our previsit questionnaires. Our...

Apr 2020
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Physician

Interfacing and Integration

We reached out to a third-party vendor to help us with previsit questionnaires and engagements and...

Apr 2020
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Physician

Functionality and Upgrades

The reporting within the EHR is still not where we would like it to be, especially as we are heading...

Apr 2020
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Physician

Functionality and Upgrades

The dashboard is really nice for getting a very quick pulse of where we are in the practice from a...

Apr 2020
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Physician

Functionality and Upgrades

We can’t send out electronic forms or things that come back into the EHR. I can send out a document...

Apr 2020
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Physician

Functionality and Upgrades

We still are having issues with our eRx formulary information. We are hoping that that will get...

Apr 2020
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Physician

ROI / Cost (care and feeding)

PCC charges us a lot up front, so they don’t have to charge us for every little thing as we go. PCC...

Apr 2020
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Physician

Service and Support

We have been very pleased with the vendor and have had them at our organization for many years. The...

Apr 2020
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Physician

Future Outlook

The product is part of our long-term plans, but I think it is going to merge with another system to...

Apr 2020
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Physician

Functionality and Upgrades

The vendor makes things easy, and the system is not expensive. We were worried when we first put in...

Apr 2020
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Physician

Functionality and Upgrades

The vendor has kept their promises. There have been times when the introduction of new issues was...

Apr 2020
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Physician

Service and Support

We have an annual conference that we go to, so I would give the ongoing training from the vendor a...

Apr 2020