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Access info about Ambulatory Specialty EMR on your dashboard or bookmark under

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PCC EHR (Pediatrics) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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Manager

We had some struggles with PCC in the beginning, but over time, they have definitely cleaned things...

Apr 2021
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Manager

PCC provides specialty-focused software. There are some things that the vendor really should have...

Apr 2021
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Manager

The cost of PCC EHR is based on what we charge. For example, when we are doing refunds, we have to...

Apr 2021
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Manager

PCC has some training videos, but they could use some improvement. The vendor's training is more...

Apr 2021
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Manager

There are a lot of high-priority things that PCC should be doing. Part of the problem is that their...

Apr 2021
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Manager

PCC has a spokesperson who does all of their interactions, but that spokesperson has never worked in...

Apr 2021
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Manager

The technology is wonderful. We don’t have any issues with it. We have had the system for a long...

Apr 2021
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Manager

PCC does pretty well at meeting our needs. COVID-19 threw a little wrench in everyone’s buckets, but...

Apr 2021
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Manager

There are some things that we would probably like to change a little bit. Sometimes, PCC is really...

Apr 2021
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Manager

We are not very tech savvy in our office, so we sometimes get support from PCC on the product at...

Apr 2021
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Manager

PCC EHR is almost stupid simple to use. It is so nice because there are several ways we can find a...

Dec 2020
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Manager

We definitely get our money’s worth with PCC EHR. The nice thing is PCC bills us once a year, and if...

Dec 2020
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Manager

I recommend PCC EHR often because getting an EHR is a big investment. The most important thing is...

Dec 2020
(0)
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Manager

PCC plans for the future and what functionality they think we will need. Their reports are much more...

Dec 2020
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Manager

During the COVID-19 crisis, PCC shifted gears really quickly for us so we could start doing...

Dec 2020
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Manager

PCC keeps their promises, and they almost overdo that, which is good. Whenever we need something, I...

Dec 2020
(0)
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Manager

PCC EHR works seamlessly with our patient relationship management system. PCC's programmers worked...

Dec 2020
(0)
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CEO/President

PCC’s price is pretty much all inclusive. We have actually been surprised with all of the support...

Nov 2020
(0)
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CEO/President

Any patches or upgrades from PCC have been seamless. I don't know when they do them, I never hear...

Nov 2020
(0)
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CEO/President

I don't get complaints about the way PCC EHR works. PCC advertises how it works, and that is the way...

Nov 2020
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CEO/President

With interoperability, we had a transition from another EMR, and that was horrific. PCC ended up...

Nov 2020
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CEO/President

In my summary reports, I have seen that PCC’s ability to provide support has always been good. They...

Nov 2020
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CEO/President

I have used many EMRs, and I recognize that PCC’s setup requires a bit of a bigger front-end price....

Nov 2020
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CEO/President

I have already recommended PCC to peers multiple times. I have seen PCC at different conferences,...

Nov 2020
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CEO/President

PCC started a webinar series during the COVID-19 crisis to address all the needs of the slow...

Nov 2020
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Director

PCC has a nice website with videos and lots of training tools. The solution works for our providers....

Nov 2020
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Director

PCC doesn't oversell. They are pretty honest. They are making incremental improvements here and...

Nov 2020
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Director

A lot of the satisfaction around PCC really comes out of the community that they create and the...

Nov 2020
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Manager

PCC’s support is second to none. They stayed ahead of the COVID-19 codes that are coming, they were...

Nov 2020
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Director

PCC has started to implement direct secure messaging, which allows communication to be improved with...

Nov 2020
(0)
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Director

We recently tried to integrate with an online scheduling, check in, preregistration, and...

Nov 2020
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Manager

I have a client advocate from PCC, and that person is available all the time. If I have to leave a...

Nov 2020
(0)
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Manager

PCC gives great supportive help. They stay on a project until they get a resolution. They do not...

Nov 2020
(0)
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Manager

PCC has helped us with some of our missed appointments because we do notifications to remind people...

Nov 2020
(0)
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Manager

We love PCC. They are excellent at performing upgrades and are always working on interoperability....

Nov 2020
(0)
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Manager

We have a very unusual relationship with PCC. With other companies, we buy the product, and we never...

Nov 2020
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Manager

We have had some issues with the notifications, but I don’t know whether the issues are really PCC’s...

Nov 2020
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Manager

The tool works extremely well with connecting to our patients in the portal. The providers are able...

Nov 2020
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Manager

The vendor has been very supportive during the COVID-19 crisis. The vendor helped us implement our...

Nov 2020
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Manager

Years ago, I would have given PCC the highest marks for executive involvement. I just felt like I...

Nov 2020
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Manager

We have some concerns about the way the reports are. I can’t always get everything by location, and...

Nov 2020
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Manager

My providers love the system because it is unique to pediatrics, so it fits our workflow. There are...

Nov 2020
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Manager

There are several ways to check to see what is going on. If PCC has to do an extra upgrade because...

Nov 2020
(0)
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Physician

We love the system. I told my office manager that we didn't have an EHR and that maybe we should...

Nov 2020
(0)
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Physician

PCC provides tons of training. We go to the website, and there is a boatload of videos. We can call...

Nov 2020
(0)
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Physician

Labs and x-rays integrate with PCC EHR. We communicate using an internal chat that has been...

Nov 2020
(0)
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Physician

When we were going to experience a natural disaster, we had tons of support from PCC. They were...

Nov 2020
(0)
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Physician

We can do a lot of things. We can schedule appointments, reschedule them, or cancel them, and the...

Nov 2020
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Physician

The product is super intuitive. It is even super easy for new hires to catch on to. When new people...

Nov 2020
(0)
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Physician

Our protocols are very click friendly. We click on lots of things and type other things. The new...

Nov 2020
(0)
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Physician

Before the update, we could use the automatic text feature in the office, but when we were working...

Nov 2020
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Physician

In preparation for PPE and COVID-19, PCC started offering webinars. Guest speakers hit all the key...

Nov 2020
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Physician

The phone and web support are excellent. PCC has assigned each office someone who is their contact....

Nov 2020
(0)
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Physician

One thing we love most about the system is the dashboard. It gives us both a financial and clinical...

Nov 2020
(0)
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Physician

We recommend the vendor all the time. They are awesome. I sure hope that the product is as good in...

Nov 2020
(0)
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Physician

The system is absolutely part of our long-term plans, we would buy it again in a heartbeat. For what...

Nov 2020
(0)
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Physician

We would like to see patient pictures.

Nov 2020
(0)
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Manager

We don't really talk to the vendor executives much. The support is awesome. We call and get an...

Oct 2020
(0)
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Manager

In terms of anything that PCC's support is fixing, it would be nicer to have more options for the...

Oct 2020
(0)
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CEO/President

PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...

Aug 2020
(0)
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CEO/President

For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...

Aug 2020
(0)
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CEO/President

For a regular visit, the system allows us to tailor what is entered into the chart to what we would...

Aug 2020
(0)
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CEO/President

The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...

Aug 2020
(0)
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CEO/President

Aside from my own little wish list for being able to enter blocks of dictated texts easily and...

Aug 2020
(0)
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CEO/President

There are many things that are available that we don’t use currently, but we are working toward...

Aug 2020
(0)
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CEO/President

We pay a monthly subscription fee per provider, and we get everything with that. There is no...

Aug 2020
(0)
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CEO/President

Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...

Aug 2020
(0)
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CEO/President

The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...

Aug 2020
(0)
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CEO/President

In terms of support, PCC always gets back to us the same day. We have a practice representative...

Aug 2020
(0)
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CEO/President

PCC has done support more on the practice support side. They have provided information outside of...

Aug 2020
(0)
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Manager

I worked with another vendor’s EMR for my whole life, and PCC’s system is just a couple of steps...

May 2020
(0)
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Manager

There is a lot to be desired with the implementation and training. PCC’s training and communication...

May 2020
(0)
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Manager

The product’s promotion was accurate. What was explained is what we have. The EMR suffices for our...

May 2020
(0)
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Manager

A lot of the telemedicine services were not active before COVID-19. I talked about telemedicine as...

May 2020
(0)
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Manager

I have learned so much from PCC’s customer support. I met regularly with one of their service...

May 2020
(0)
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Manager

The executive involvement is very poor. In a few instances, the ball was dropped on PCC’s side. It...

May 2020
(0)
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Manager

PCC is helpful. The Practice Vitals Dashboard is aligned with our measures. Because of the customer...

May 2020
(0)
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Manager

PCC has been pretty solid at supporting us during the coronavirus situation. They have been putting...

May 2020
(0)
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VP/Other Executive

PCC's EMR and PM systems are separate, but the vendor is starting to merge a lot more now. It sounds...

May 2020
(0)
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VP/Other Executive

The vendor has client advocates, and we had a change in our client advocate recently. Our previous...

May 2020
(0)
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Director

PCC has been extremely supportive during the crisis. They have a COVID-19 page that shows us our...

May 2020
(0)
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Director

When we first implemented the system, we had a crazy office manager who didn't allow us to get the...

May 2020
(0)
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Director

I give the system a high rating for supporting our integration goals. I can pull information up on...

May 2020
(0)
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