PCC EHR (Pediatrics)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
We don't do our billing through the EHR any longer. We have to bill zeros in order for some of the...
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PCC definitely is keeping promises. They update us all the time, and when we have a suggestion, they...
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PCC listens to what we need and makes updates accordingly. A lot of times, we get updates for things...
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PCC has always been a big help with coding, updating the ICD codes, and updating the handouts that...
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My satisfaction with the interoperability is probably low because I haven't had the time to deal...
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PCC only charges us for their product. The solution isn't the most expensive pediatric EHR, and we...
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There is always something else that we could use the system to do, but it does what we need it to...
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The product's ability to support our organization's integration and interoperability goals is a work...
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The system is easy for end users to use. That is one of its key features. People who haven't ever...
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The vendor changed the way that their support works. Now, we have a point person. If we want to talk...
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PCC has training available online. If we have never done something before, then all we have to do is...
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PCC EHR is an amazing system. I have used several other systems that weren't specific to pediatrics,...
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PCC always tries to stay on top of new technology and regulations. When physicians were trying to...
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We really like that PCC holds a free conference for their users. All we have to do is get there and...
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PCC has consistently been top notch in our book since we started with them. Our experiences with...
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PCC EHR has an excellent workflow. I like how the chart is set up. The system is also very pleasing...
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Integration between our PCC EHR and our PCC PM systems is essential for our practice. The systems...
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Both the up-front and ongoing training from PCC could be enhanced. When I have a new person to...
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PCC EHR is one of the more expensive EHRs out there, but it is specific to pediatrics. I tell peers...
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The vendor tells me what they can and can’t do. They are very receptive to clients. We can also put...
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The only problem I have with the product is with the integration of labs. We can integrate with one...
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I have conversations with PCC’s tech people. We have regular standing calls. One of the genius...
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I have been involved with PCC long enough that I know a lot of the people who do certain jobs there,...
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PCC has great things; they have outstanding quality metrics and a really nice dashboard that we can...
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PCC is not the cheapest option out there, but they are the best. I am very happy for them to be well...
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I have encouraged many practices to get PCC's software because it has been a real success for our...
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One of the nice things about PCC being closely held in a benefit corporation is that they do a lot...
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The weakest thing about the software is the ePrescribing. The ePrescribing is in a small blue font...
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The vendor’s implementation services and training are terrific. PCC sends people on-site to help...
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PCC doesn’t promise things they won't deliver. There is no EHR vendor that thinks the way every...
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PCC did amazing integration work for us. They programmed custom integration for us without charging...
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With our previous EHR, every time something was upgraded, we held our breath waiting to see what was...
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There is not a whole lot of new technology that comes out in the pediatric primary care space, but...
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Overall, PCC’s people are lovely to work with, and they listen. But I am frustrated because...
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The vendor did a really good job of keeping us updated on all the new changes, the emergency...
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The product is very user friendly. The training period is not long, so when we have a new person in...
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After some struggles, we finally have a really good account representative who does everything to...
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PCC did a poor job in their response to the pandemic. There was a lot of functionality that PCC...
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I don’t think the vendor has enough staff to meet our needs. PCC EHR is very expensive, and I feel...
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The vendor works hard to make us happy, but in comparison to a lot of other EHRs, PCC EHR's overall...
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We have been PCC clients for a long time. If I were talking to another pediatrician friend about PCC...
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PCC does really keep to their pricing model. They do not add additional charges for every little...
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We would like to see some increased functionality around direct patient communication. Some other...
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Our system doesn't really interface well with other systems. If we wanted to incorporate information...
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PCC doesn't keep all their promises. My understanding was that PCC was going to continue to keep up...
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PCC EHR works really well. It is very intuitive and easy to learn. It is great for what it does, and...
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The vendor has really good support. If there is ever an issue, the vendor is pretty responsive. PCC...
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There are a few features that we wish the system had that we have been told are in the pipeline, but...
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PCC does not charge us for a lot of things and their charges are not excessive. When they come out...
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The head people at PCC are very involved. We can pick up the phone and call whenever we want.
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The EHR has some set outcomes that we can track and run our own reports on, but the process is a...
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PCC never gives a timeline; they just say they are working on things. We have had support tickets...
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PCC is great at training, but it is more client initiated. We have regular calls set up with our...
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Sometimes PCC EHR reacts slowly when we try to open charts. The vendor tried to make the issue...
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I can't say enough about PCC's support. PCC is known for their support, and it is phenomenal. The...
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PCC does a very good job of taking our suggestions on their EHR. However, they don't implement those...
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A lot of people look at PCC EHR and think it looks a little too simplistic, but simplicity isn't all...
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I have been really happy with PCC. Customer service is very important to my organization, and PCC's...
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I really like PCC EHR's flexibility. The system allows us to make our own templates for different...
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The vendor stays up to date with the latest guidelines and requirements from the American Academy of...
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We were considering another EHR before we chose PCC EHR. A lot of my associates thought that the...
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We were on a pretty sorry EHR before, so I started pushing for us to look for something that was...
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PCC EHR is very user friendly and easy to learn. When we are onboarding staff, it takes about a week...
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When we wanted to integrate something helpful, the integration was a very drawn-out experience. It...
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PCC has a team dedicated to our problems, but a lot of times, I get directed to read an article...
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PCC EHR has a good design. It is very simple and user friendly, especially for new users. For what...
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It would be great to have integrated electronic faxes for sending orders to the hospital within the...
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PCC does an okay job at proactively notifying us. The vendor has a news feature within the EHR, and...
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PCC does a very good job of not nickel-and-diming us. We pay good money, but the nice thing is that...
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PCC is an excellent program. They have excellent customer service. I have been very pleased with...
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There are a few things in the system that I would like to be better, but they are not deal breakers...
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The product is a bit more expensive compared to others, but I do feel like PCC has given us more...
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When we want updates or something added to the product, the vendor adds those things to a wish list,...
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I really want the money that we are paying the vendor to go to their support staff talking us...
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PCC EHR has reports, and some of them are really good and helpful. But there are other areas where...
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PCC’s practice management solution is clunkier and harder to figure out than PCC EHR is, but it...
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PCC tries really hard to keep their promises. They are always trying to innovate.
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With training, everything is online now. That is effective because we can go online and watch videos...
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We have been using the product for so long and know it well. It is a system for older people. The...
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There are some extremely helpful client service representatives that we talk to at PCC. They go...
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Sometimes the support people from PCC ask us whether we have gone to PCC Learn. Obviously, we have;...
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PCC’s response time is fast, but the follow-up and follow-through aren't always great. There are...
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Because PCC is pediatric specific, they are uniquely responsive to the needs of pediatricians. They...
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PCC EHR is very easy to use from an administrative standpoint. When PCC rolls out new features, I...
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The only thing that would make our lives easier is if PCC EHR communicated directly with Epic's...
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The unique thing about PCC is that their leadership is completely entrenched in the American Academy...
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PCC certainly tries to keep all of their promises. They are constantly trying to roll out new...
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The vendor is working on bidirectional integration with some of our records. It is going to happen,...
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We have had no downtime with the system, and I have been very pleased with that. Overall, we are...
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Our initial implementation of the solution was great. The vendor was with us for its duration....
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PCC's customer service people are great. If we call them with a question, then they will walk us...
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PCC brags about the reports that we are able to run in the system, but we have had some problems...
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PCC EHR is great in certain areas, but it is also costly. It is definitely more expensive than most...
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The vendor could improve by looking at each request instead of saying that they don't have enough...
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If someone gives a credit card to our office manager, then we don't have a way to document that...
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The only things that aren't at the level I expected are the vendor’s service and customer support....
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I like that PCC EHR is very flexible in a lot of areas. PCC EHR is really nice. Providers can change...
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The initial training was great, but the training has been so different since we got up and running....
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The product's background isn't as user friendly as we had hoped that it would be. The system is like...
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PCC flexed pretty quickly during the COVID-19 pandemic. They let folks know about virtual health...
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One module the vendor is rolling out will give us the ability to create our own forms. Within the...
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PCC's new features that they announce are not often fully functional. That is the way PCC tends to...
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Recently, PCC became able to be integrated with CHADIS questionnaires, but the process is clunky....
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We still don't have a true patient engagement feature from a portal and data-entry standpoint. The...
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The PCC reporting has always been good. That has been one of PCC's strengths. With COVID-19, PCC...
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I have had some issues in the past couple of months when I have sent emails with questions to...
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PCC communicates well about new releases. If the vendor has to fix a bug or something, they are more...
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The vendor does certainly try to keep all of their promises. I don't know whether they are 100%...
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PCC doesn’t charge for every little thing. They give us an up-front price, and they stick to it as...
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I can’t give a fair assessment of PCC’s implementation services right now because of the...
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The vendor was not quite as prepared for our type of practice as they thought they would be once it...
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The ease of use has to do with the complexity of what is collected in the EHR workflow. PCC has...
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While we have had some major hiccups in terms of service, PCC still stands out when it comes to...
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We didn’t have an EHR before PCC EHR. We didn't have to pay anyone for anything. We could just write...
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This system is one of the only two pediatric-specific EHRs out there. It is really geared toward our...
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The system may be a little more expensive than others on the market, but the value is second to none....
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The vendor's customer service is outstanding. Our previous vendor's customer service was horrible,...
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We like that we can modify the flow of information within PCC EHR. The solution is modifiable, and...
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Transferring records in the product is an extremely tedious process, and it takes my staff members a...
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PCC is receptive to the challenges that we bring them. They say that they will work with us on...
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PCC EHR is a no-brainer to use. It is the only platform that is specifically designed for...
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Over the next 12 months, I think that my satisfaction with the vendor will stay the same. They don't...
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I love PCC. They are a great company to work with, and they are really good at listening and...
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I believe in PCC and love what they stand for, but we don't receive a lot of help from them. That is...
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I recommend PCC multiple times a day on all sorts of lists, Facebook groups, and phone calls.
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PCC needs a mobile app to do things like electronic prescribing. I am going to have to pay for...
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PCC doesn't really charge for little things, but when I first found PCC and didn’t have a lot of...
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I want PCC to be all in the cloud because having a big server box has been a little bit annoying....
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My staff members know how PCC EHR works really well. But when I talk to people that use different...
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The people that work at PCC are all super nice, and they are always very available; they just can't...
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I have recommendations for PCC. We would like a kiosk check-in feature so that people can check in...
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PCC gets the highest rating. They are phenomenal. PCC is easily reachable. They are prompt in their...
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I only had minimal direct training, but my employees felt like the training was excellent. PCC...
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PCC EHR has been pretty darn good as far as its design and quality go. From a functional standpoint,...
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I would give PCC higher than a perfect score on most things. They are fantastic. During the...
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PCC EHR is really slick. It is for pediatrics only, and it is made for patients to communicate with...
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The patients have total access to PCC EHR except for the confidentiality sections. The patients have...
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PCC keeps their promises. They are very responsive. They can't fill all of the requests because they...
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An update with PCC takes about five minutes. An update with Epic or other vendors usually involves a...
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We haven't needed any training from PCC because we have a good number of people that are skilled in...
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The changes that PCC makes in the updates are based on the frequency and the multitude of requests...
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PCC’s functionality doesn’t quite meet all our needs because of the lack of interoperability with...
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If I had another job, I would sell this product to pediatricians. I have recommended PCC EHR to...
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We pay for what we get. PCC EHR is not cheap, but I would buy it again. The price has gone up...
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PCC EHR is part of our long-term plans. Our parent organization wants us to go on another EHR with...
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PCC never overstates what the EMR can do or what they can do as a company. PCC has always been...
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e have had PCC's system for several years, and it has never wavered or gone down. We have never lost...
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The training from PCC is really good and easy to follow. They have a variety of training tools...
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The process for upgrades is good and easy for our team. PCC doesn’t wait until they have a ton of...
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We use PCCTalk all the time. PCC encourages customers to get engaged in the community so that we can...
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The upgrades are really good. Our team gets excited to see what comes next because we know the ideas...
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PCC EHR is very functional. It is very easy to use, and it doesn't cost a lot.
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Our experience with PCC has been wonderful. I know most of the people there when I call. Our client...
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There are some things that could be easier in posting charges, like the functionality for removing...
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PCC has a strong pediatric product with a lot of pediatric features.
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PCC's support staff is very attentive and tries to help. PCC's user conference is excellent.
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The vendor is delivering new technology, but that is slow. We are still waiting for a better form...
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I like the ease of use of PCC EHR. We have the ability to configure it ourselves. If there is...
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PCC has a great community of pediatricians that we can go to in order to learn best practices and...
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PCC has been wonderful. I am very pleased with PCC, not just for their EHR but also for all the...
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I love PCC EHR. It is streamlined, so it is perfect for what I need in my office. I don't have a lot...
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PCC has a dashboard that shows us who is behind in immunizations, who hasn't had a checkup, and so...
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PCC EHR meets my needs, but it could be a little better. I would love it if I could put together a...
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PCC’s client support is so much better than the client support from other vendors. It is...
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The big thing that PCC is doing right now is integrating certain screens right into our visits. All...
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During our implementation with PCC, PCC came to my office, stayed for a few days, and helped us...
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I am not going to say that PCC is inexpensive. They are expensive, but I know other people that use...
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The vendor's training is all online. I know that in-person training isn't feasible for the vendor....
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We couldn't have made it through the COVID-19 pandemic without the solution. It really helped us...
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PCC does updates pretty regularly. We did an upgrade recently, and it went off without a hitch. PCC...
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There are a few tiny little things that I would like to see improved in the system. Those things...
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Typically, if we call the vendor's support, then they will answer the phone. If we put in a ticket...
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Several of my providers are part of online physician groups, and they asked those groups what...
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PCC EHR is a straightforward, all-in-one solution. What we see is what we get. There is one price...
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PCC EHR is the right tool for my job. It is an EHR designed for outpatient pediatrics. PCC has...
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PCC EHR is designed to make my job easier and better. The dashboards are excellent and help me run...
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The vendor prides themselves on their personal relationships with each customer. They are now...
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When PCC announced that they were no longer supporting meaningful use, we became very dissatisfied....
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Things have changed drastically from where we were with the vendor several years ago. We used to be...
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PCC EHR is a very expensive product, but we were willing to pay for it because we felt like we were...
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PCC has been moving the billing process into the EHR. Before, when somebody at the front desk would...
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The physicians have had issues with the subscribing portion of PCC EHR. A couple of years ago, PCC...
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In general, PCC EHR is very user friendly. The doctors build their own protocols for visits and...
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There are a few things that we would like to be improved in PCC EHR. One of my doctors just came to...
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PCC is always improving, and we are always putting in tickets. When little things come up and the...
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We picked up telehealth virtually as fast as we could as soon as COVID-19 hit. PCC gave us a lot of...
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PCC EHR is very easy to use for the doctors and staff. PCC EHR is always being updated. There isn't...
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PCC has an annual conference to support independent physicians, and that is always a big help for...
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PCC doesn't add features just for a single client. Instead, PCC takes the overall feedback, and they...
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There are so many things that we can do, and that is a little bit overwhelming. We are almost...
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PCC doesn’t charge us for every single thing. They are very reasonable. I have negotiated things...
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The training is there, but we don’t fully take advantage of it. PCC could do more to help us take...
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Our entire practice pretty much went to telehealth for a couple of months during COVID-19. PCC was...
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I have the utmost respect for PCC and am totally happy to pay a little bit of a premium for them...
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PCC is excellent. They are pretty personable and accessible. We started using PCC several years ago...
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PCC EHR does the analysis of visits, billings, charges, and everything. It doesn’t do the billing...
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The customer support from PCC is amazing. It is simple. When we first started with the EHR years...
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PCC is so up to date with our specialty’s policies. As soon as I have a patient with a certain...
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The upgrades from PCC have been great. PCC has updates every couple of months. Recently, the updates...
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PCC’s support has always been excellent. The support team is very responsive and gets back to us...
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The cost for this product was just one fee, and it included everything. The system paid for itself...
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I wanted to buy the product way before we got it. I have recommended it to other offices, and they...
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The implementation was virtual. I thought I wasn’t going to like it, but it worked out great. The...
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The product is so easy to use. I just couldn’t wait to use it because of the features the vendor was...
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The product is very easy to use. It feels quite natural. Before we went live, the vendor gave us a...
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The only thing I would change about the product would be for it to all be Windows. We are still...
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We already had another product with PCC, so the integration was smooth. They knew how to import...
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When I want certain functionality and ask the vendor about it, they will sometimes see whether they...
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Every time we talk to PCC, they don’t make us feel dumb when we ask a question or just forget how to...
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When we were deciding what product to get, other EHR companies would tell us what our office needed...
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PCC EHR is the best EHR on the market. I have seen and worked with other EHRs, and there has never...
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For end users, the ease of use is great. We have people who can chart in the system on their first...
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PCC has a client advocate who reaches out to every office. Once or twice a month, our client...
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I am on a first-name basis with the owner. At user conferences, the owner comes up to people they...
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I have recommended PCC EHR to many people. When people are not happy with their EHR, I tell them to...
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A year from now, I think my satisfaction will still be high. PCC has already given us the road map...
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PCC is involved with their clients. PCC sends out surveys asking what they should add, and they add...
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PCC's system is not the cheapest. I know that it is more expensive than some others. However, when...
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I have recommended this solution to my colleagues and friends. I have many good moments with the...
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The vendor is happy to share business ideas between practices. PCC learns what we are doing and...
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One of the things that I like about PCC is that they don't charge me by the item. They also don't...
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We get warnings about the system's updates. PCC will send us videos before major updates, and those...
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PCC updates the system when appropriate. We don't have to ask for updates. They just happen. The...
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PCC is trying hard to do well. At first, they were trying to jump through hoops, but that doesn't...
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The vendor's support has been good. It has been a little slower in the last six months though. We...
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We did the implementation during the COVID-19 crisis, so it was a brand-new way to implement for the...
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PCC’s practice management being pediatric driven is one of a kind. We just don’t find that. I rarely...
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PCC has nothing but excellent customer service. My dream was to be able to go with PCC. I do nothing...
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The vendor doesn’t make promises that they are not following through with. The only change that we...
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PCC tries really hard to improve the science behind running pediatric practices. The solution is...
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The vendor's training was excellent. PCC makes sure that people know what they are doing before they...
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I know a lot of the vendor's executives, so it is not hard for me to find someone to help me when I...
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We requested a special report from the vendor, and they were pretty responsive about it. They were...
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