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PCC EHR (Pediatrics) Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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CEO/President

PCC EHR is a straightforward, all-in-one solution. What we see is what we get. There is one price...

Jul 2021
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CEO/President

PCC EHR is the right tool for my job. It is an EHR designed for outpatient pediatrics. PCC has...

Jul 2021
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CEO/President

PCC EHR is designed to make my job easier and better. The dashboards are excellent and help me run...

Jul 2021
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(0)
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CEO/President

The vendor prides themselves on their personal relationships with each customer. They are now...

Jul 2021
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CEO/President

When PCC announced that they were no longer supporting meaningful use, we became very dissatisfied....

Jul 2021
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(0)
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CEO/President

Things have changed drastically from where we were with the vendor several years ago. We used to be...

Jul 2021
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(0)
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CEO/President

PCC EHR is a very expensive product, but we were willing to pay for it because we felt like we were...

Jul 2021
||
(0)
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Analyst/Coordinator

PCC has been moving the billing process into the EHR. Before, when somebody at the front desk would...

Jul 2021
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(0)
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Analyst/Coordinator

The physicians have had issues with the subscribing portion of PCC EHR. A couple of years ago, PCC...

Jul 2021
||
(0)
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Analyst/Coordinator

In general, PCC EHR is very user friendly. The doctors build their own protocols for visits and...

Jul 2021
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(0)
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Analyst/Coordinator

There are a few things that we would like to be improved in PCC EHR. One of my doctors just came to...

Jul 2021
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(0)
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Analyst/Coordinator

PCC is always improving, and we are always putting in tickets. When little things come up and the...

Jul 2021
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Analyst/Coordinator

We picked up telehealth virtually as fast as we could as soon as COVID-19 hit. PCC gave us a lot of...

Jul 2021
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(0)
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VP/Other Executive

PCC EHR is very easy to use for the doctors and staff. PCC EHR is always being updated. There isn't...

Jun 2021
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(0)
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VP/Other Executive

PCC has an annual conference to support independent physicians, and that is always a big help for...

Jun 2021
||
(0)
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Physician

PCC doesn't add features just for a single client. Instead, PCC takes the overall feedback, and they...

Jun 2021
||
(0)
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Physician

There are so many things that we can do, and that is a little bit overwhelming. We are almost...

Jun 2021
||
(0)
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Physician

PCC doesn’t charge us for every single thing. They are very reasonable. I have negotiated things...

Jun 2021
||
(0)
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Physician

The training is there, but we don’t fully take advantage of it. PCC could do more to help us take...

Jun 2021
||
(0)
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Physician

Our entire practice pretty much went to telehealth for a couple of months during COVID-19. PCC was...

Jun 2021
||
(0)
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Physician

I have the utmost respect for PCC and am totally happy to pay a little bit of a premium for them...

Jun 2021
||
(0)
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Physician

PCC is excellent. They are pretty personable and accessible. We started using PCC several years ago...

Jun 2021
||
(0)
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Physician

PCC EHR does the analysis of visits, billings, charges, and everything. It doesn’t do the billing...

Jun 2021
||
(0)
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Physician

The customer support from PCC is amazing. It is simple. When we first started with the EHR years...

Jun 2021
||
(0)
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Physician

PCC is so up to date with our specialty’s policies. As soon as I have a patient with a certain...

Jun 2021
||
(0)
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Physician

The upgrades from PCC have been great. PCC has updates every couple of months. Recently, the updates...

Jun 2021
||
(0)
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Physician

PCC’s support has always been excellent. The support team is very responsive and gets back to us...

Jun 2021
||
(0)
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Manager

The cost for this product was just one fee, and it included everything. The system paid for itself...

Jun 2021
||
(0)
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Manager

I wanted to buy the product way before we got it. I have recommended it to other offices, and they...

Jun 2021
||
(0)
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Manager

The implementation was virtual. I thought I wasn’t going to like it, but it worked out great. The...

Jun 2021
||
(0)
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Manager

The product is so easy to use. I just couldn’t wait to use it because of the features the vendor was...

Jun 2021
||
(0)
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Manager

The product is very easy to use. It feels quite natural. Before we went live, the vendor gave us a...

Jun 2021
||
(0)
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Manager

The only thing I would change about the product would be for it to all be Windows. We are still...

Jun 2021
||
(0)
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Manager

We already had another product with PCC, so the integration was smooth. They knew how to import...

Jun 2021
||
(0)
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Manager

When I want certain functionality and ask the vendor about it, they will sometimes see whether they...

Jun 2021
||
(0)
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Manager

Every time we talk to PCC, they don’t make us feel dumb when we ask a question or just forget how to...

Jun 2021
||
(0)
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Physician

When we were deciding what product to get, other EHR companies would tell us what our office needed...

Jun 2021
||
(0)
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Physician

PCC EHR is the best EHR on the market. I have seen and worked with other EHRs, and there has never...

Jun 2021
||
(0)
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 or  to see details.

Physician

For end users, the ease of use is great. We have people who can chart in the system on their first...

Jun 2021
||
(0)
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Physician

PCC has a client advocate who reaches out to every office. Once or twice a month, our client...

Jun 2021
||
(0)
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 or  to see details.

Physician

I am on a first-name basis with the owner. At user conferences, the owner comes up to people they...

Jun 2021
||
(0)
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 or  to see details.

Physician

I have recommended PCC EHR to many people. When people are not happy with their EHR, I tell them to...

Jun 2021
||
(0)
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 or  to see details.

Physician

A year from now, I think my satisfaction will still be high. PCC has already given us the road map...

Jun 2021
||
(0)
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 or  to see details.

Physician

PCC is involved with their clients. PCC sends out surveys asking what they should add, and they add...

Jun 2021
||
(0)
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 or  to see details.

Physician

PCC's system is not the cheapest. I know that it is more expensive than some others. However, when...

Jun 2021
||
(0)
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Physician

I have recommended this solution to my colleagues and friends. I have many good moments with the...

Jun 2021
||
(0)
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Physician

The vendor is happy to share business ideas between practices. PCC learns what we are doing and...

Jun 2021
||
(0)
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Physician

One of the things that I like about PCC is that they don't charge me by the item. They also don't...

Jun 2021
||
(0)
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 or  to see details.

Physician

We get warnings about the system's updates. PCC will send us videos before major updates, and those...

Jun 2021
||
(0)
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 or  to see details.

CEO/President

PCC updates the system when appropriate. We don't have to ask for updates. They just happen. The...

Jun 2021
||
(0)
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CEO/President

PCC is trying hard to do well. At first, they were trying to jump through hoops, but that doesn't...

Jun 2021
||
(0)
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CEO/President

The vendor's support has been good. It has been a little slower in the last six months though. We...

Jun 2021
||
(0)
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Manager

We did the implementation during the COVID-19 crisis, so it was a brand-new way to implement for the...

Jun 2021
||
(0)
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Manager

PCC’s practice management being pediatric driven is one of a kind. We just don’t find that. I rarely...

Jun 2021
||
(0)
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Manager

PCC has nothing but excellent customer service. My dream was to be able to go with PCC. I do nothing...

Jun 2021
||
(0)
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Manager

The vendor doesn’t make promises that they are not following through with. The only change that we...

Jun 2021
||
(0)
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CEO/President

PCC tries really hard to improve the science behind running pediatric practices. The solution is...

Jun 2021
||
(0)
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CEO/President

The vendor's training was excellent. PCC makes sure that people know what they are doing before they...

Jun 2021
||
(0)
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CEO/President

I know a lot of the vendor's executives, so it is not hard for me to find someone to help me when I...

Jun 2021
||
(0)
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CEO/President

We requested a special report from the vendor, and they were pretty responsive about it. They were...

Jun 2021
||
(0)
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Manager

We had some struggles with PCC in the beginning, but over time, they have definitely cleaned things...

Apr 2021
||
(0)
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Manager

PCC provides specialty-focused software. There are some things that the vendor really should have...

Apr 2021
||
(0)
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 or  to see details.

Manager

The cost of PCC EHR is based on what we charge. For example, when we are doing refunds, we have to...

Apr 2021
||
(0)
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 or  to see details.

Manager

PCC has some training videos, but they could use some improvement. The vendor's training is more...

Apr 2021
||
(0)
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 or  to see details.

Manager

There are a lot of high-priority things that PCC should be doing. Part of the problem is that their...

Apr 2021
||
(0)
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Manager

PCC has a spokesperson who does all of their interactions, but that spokesperson has never worked in...

Apr 2021
||
(0)
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 or  to see details.

Manager

The technology is wonderful. We don’t have any issues with it. We have had the system for a long...

Apr 2021
||
(0)
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Manager

PCC does pretty well at meeting our needs. COVID-19 threw a little wrench in everyone’s buckets, but...

Apr 2021
||
(0)
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Manager

There are some things that we would probably like to change a little bit. Sometimes, PCC is really...

Apr 2021
||
(0)
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 or  to see details.

Manager

We are not very tech savvy in our office, so we sometimes get support from PCC on the product at...

Apr 2021
||
(0)
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 or  to see details.

Manager

PCC EHR is almost stupid simple to use. It is so nice because there are several ways we can find a...

Dec 2020
||
(0)
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 or  to see details.

Manager

We definitely get our money’s worth with PCC EHR. The nice thing is PCC bills us once a year, and if...

Dec 2020
||
(0)
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 or  to see details.

Manager

I recommend PCC EHR often because getting an EHR is a big investment. The most important thing is...

Dec 2020
||
(0)
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 or  to see details.

Manager

PCC plans for the future and what functionality they think we will need. Their reports are much more...

Dec 2020
||
(0)
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 or  to see details.

Manager

During the COVID-19 crisis, PCC shifted gears really quickly for us so we could start doing...

Dec 2020
||
(0)
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 or  to see details.

Manager

PCC keeps their promises, and they almost overdo that, which is good. Whenever we need something, I...

Dec 2020
||
(0)
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 or  to see details.

Manager

PCC EHR works seamlessly with our patient relationship management system. PCC's programmers worked...

Dec 2020
||
(0)
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CEO/President

PCC’s price is pretty much all inclusive. We have actually been surprised with all of the support...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

Any patches or upgrades from PCC have been seamless. I don't know when they do them, I never hear...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

I don't get complaints about the way PCC EHR works. PCC advertises how it works, and that is the way...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

With interoperability, we had a transition from another EMR, and that was horrific. PCC ended up...

Nov 2020
||
(0)
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CEO/President

In my summary reports, I have seen that PCC’s ability to provide support has always been good. They...

Nov 2020
||
(0)
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 or  to see details.

CEO/President

I have used many EMRs, and I recognize that PCC’s setup requires a bit of a bigger front-end price....

Nov 2020
||
(0)
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CEO/President

I have already recommended PCC to peers multiple times. I have seen PCC at different conferences,...

Nov 2020
||
(0)
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CEO/President

PCC started a webinar series during the COVID-19 crisis to address all the needs of the slow...

Nov 2020
||
(0)
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 or  to see details.

Director

PCC has a nice website with videos and lots of training tools. The solution works for our providers....

Nov 2020
||
(0)
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Director

PCC doesn't oversell. They are pretty honest. They are making incremental improvements here and...

Nov 2020
||
(0)
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Director

A lot of the satisfaction around PCC really comes out of the community that they create and the...

Nov 2020
||
(0)
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Manager

PCC’s support is second to none. They stayed ahead of the COVID-19 codes that are coming, they were...

Nov 2020
||
(0)
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 or  to see details.

Director

PCC has started to implement direct secure messaging, which allows communication to be improved with...

Nov 2020
||
(0)
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Director

We recently tried to integrate with an online scheduling, check in, preregistration, and...

Nov 2020
||
(0)
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Manager

I have a client advocate from PCC, and that person is available all the time. If I have to leave a...

Nov 2020
||
(0)
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Manager

PCC gives great supportive help. They stay on a project until they get a resolution. They do not...

Nov 2020
||
(0)
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Manager

PCC has helped us with some of our missed appointments because we do notifications to remind people...

Nov 2020
||
(0)
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Manager

We love PCC. They are excellent at performing upgrades and are always working on interoperability....

Nov 2020
||
(0)
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Manager

We have a very unusual relationship with PCC. With other companies, we buy the product, and we never...

Nov 2020
||
(0)
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Manager

We have had some issues with the notifications, but I don’t know whether the issues are really PCC’s...

Nov 2020
||
(0)
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Manager

The tool works extremely well with connecting to our patients in the portal. The providers are able...

Nov 2020
||
(0)
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 or  to see details.

Manager

The vendor has been very supportive during the COVID-19 crisis. The vendor helped us implement our...

Nov 2020
||
(0)
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 or  to see details.

Manager

Years ago, I would have given PCC the highest marks for executive involvement. I just felt like I...

Nov 2020
||
(0)
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Manager

We have some concerns about the way the reports are. I can’t always get everything by location, and...

Nov 2020
||
(0)
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Manager

My providers love the system because it is unique to pediatrics, so it fits our workflow. There are...

Nov 2020
||
(0)
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Manager

There are several ways to check to see what is going on. If PCC has to do an extra upgrade because...

Nov 2020
||
(0)
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Physician

We love the system. I told my office manager that we didn't have an EHR and that maybe we should...

Nov 2020
||
(0)
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Physician

PCC provides tons of training. We go to the website, and there is a boatload of videos. We can call...

Nov 2020
||
(0)
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Physician

Labs and x-rays integrate with PCC EHR. We communicate using an internal chat that has been...

Nov 2020
||
(0)
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Physician

When we were going to experience a natural disaster, we had tons of support from PCC. They were...

Nov 2020
||
(0)
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Physician

We can do a lot of things. We can schedule appointments, reschedule them, or cancel them, and the...

Nov 2020
||
(0)
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Physician

The product is super intuitive. It is even super easy for new hires to catch on to. When new people...

Nov 2020
||
(0)
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Physician

Our protocols are very click friendly. We click on lots of things and type other things. The new...

Nov 2020
||
(0)
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Physician

Before the update, we could use the automatic text feature in the office, but when we were working...

Nov 2020
||
(0)
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Physician

In preparation for PPE and COVID-19, PCC started offering webinars. Guest speakers hit all the key...

Nov 2020
||
(0)
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Physician

The phone and web support are excellent. PCC has assigned each office someone who is their contact....

Nov 2020
||
(0)
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Physician

One thing we love most about the system is the dashboard. It gives us both a financial and clinical...

Nov 2020
||
(0)
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Physician

We recommend the vendor all the time. They are awesome. I sure hope that the product is as good in...

Nov 2020
||
(0)
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Physician

The system is absolutely part of our long-term plans, we would buy it again in a heartbeat. For what...

Nov 2020
||
(0)
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Physician

We would like to see patient pictures.

Nov 2020
||
(0)
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Manager

We don't really talk to the vendor executives much. The support is awesome. We call and get an...

Oct 2020
||
(0)
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Manager

In terms of anything that PCC's support is fixing, it would be nicer to have more options for the...

Oct 2020
||
(0)
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CEO/President

PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...

Aug 2020
||
(0)
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CEO/President

For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...

Aug 2020
||
(0)
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CEO/President

For a regular visit, the system allows us to tailor what is entered into the chart to what we would...

Aug 2020
||
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CEO/President

The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...

Aug 2020
||
(0)
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CEO/President

Aside from my own little wish list for being able to enter blocks of dictated texts easily and...

Aug 2020
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CEO/President

There are many things that are available that we don’t use currently, but we are working toward...

Aug 2020
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CEO/President

We pay a monthly subscription fee per provider, and we get everything with that. There is no...

Aug 2020
||
(0)
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CEO/President

Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...

Aug 2020
||
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CEO/President

The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...

Aug 2020
||
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CEO/President

In terms of support, PCC always gets back to us the same day. We have a practice representative...

Aug 2020
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CEO/President

PCC has done support more on the practice support side. They have provided information outside of...

Aug 2020
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