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PCC EHR (Pediatrics) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
We had some struggles with PCC in the beginning, but over time, they have definitely cleaned things...
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Manager
PCC provides specialty-focused software. There are some things that the vendor really should have...
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Manager
The cost of PCC EHR is based on what we charge. For example, when we are doing refunds, we have to...
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Manager
PCC has some training videos, but they could use some improvement. The vendor's training is more...
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Manager
There are a lot of high-priority things that PCC should be doing. Part of the problem is that their...
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Manager
PCC has a spokesperson who does all of their interactions, but that spokesperson has never worked in...
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Manager
The technology is wonderful. We don’t have any issues with it. We have had the system for a long...
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Manager
PCC does pretty well at meeting our needs. COVID-19 threw a little wrench in everyone’s buckets, but...
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Manager
There are some things that we would probably like to change a little bit. Sometimes, PCC is really...
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Manager
We are not very tech savvy in our office, so we sometimes get support from PCC on the product at...
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Manager
PCC EHR is almost stupid simple to use. It is so nice because there are several ways we can find a...
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Manager
We definitely get our money’s worth with PCC EHR. The nice thing is PCC bills us once a year, and if...
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Manager
I recommend PCC EHR often because getting an EHR is a big investment. The most important thing is...
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Manager
PCC plans for the future and what functionality they think we will need. Their reports are much more...
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Manager
During the COVID-19 crisis, PCC shifted gears really quickly for us so we could start doing...
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Manager
PCC keeps their promises, and they almost overdo that, which is good. Whenever we need something, I...
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Manager
PCC EHR works seamlessly with our patient relationship management system. PCC's programmers worked...
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CEO/President
PCC’s price is pretty much all inclusive. We have actually been surprised with all of the support...
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CEO/President
Any patches or upgrades from PCC have been seamless. I don't know when they do them, I never hear...
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CEO/President
I don't get complaints about the way PCC EHR works. PCC advertises how it works, and that is the way...
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CEO/President
With interoperability, we had a transition from another EMR, and that was horrific. PCC ended up...
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CEO/President
In my summary reports, I have seen that PCC’s ability to provide support has always been good. They...
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CEO/President
I have used many EMRs, and I recognize that PCC’s setup requires a bit of a bigger front-end price....
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CEO/President
I have already recommended PCC to peers multiple times. I have seen PCC at different conferences,...
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CEO/President
PCC started a webinar series during the COVID-19 crisis to address all the needs of the slow...
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Director
PCC has a nice website with videos and lots of training tools. The solution works for our providers....
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Director
PCC doesn't oversell. They are pretty honest. They are making incremental improvements here and...
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Director
A lot of the satisfaction around PCC really comes out of the community that they create and the...
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Manager
PCC’s support is second to none. They stayed ahead of the COVID-19 codes that are coming, they were...
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Director
PCC has started to implement direct secure messaging, which allows communication to be improved with...
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Director
We recently tried to integrate with an online scheduling, check in, preregistration, and...
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Manager
I have a client advocate from PCC, and that person is available all the time. If I have to leave a...
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Manager
PCC gives great supportive help. They stay on a project until they get a resolution. They do not...
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Manager
PCC has helped us with some of our missed appointments because we do notifications to remind people...
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Manager
We love PCC. They are excellent at performing upgrades and are always working on interoperability....
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Manager
We have a very unusual relationship with PCC. With other companies, we buy the product, and we never...
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Manager
We have had some issues with the notifications, but I don’t know whether the issues are really PCC’s...
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Manager
The tool works extremely well with connecting to our patients in the portal. The providers are able...
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Manager
The vendor has been very supportive during the COVID-19 crisis. The vendor helped us implement our...
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Manager
Years ago, I would have given PCC the highest marks for executive involvement. I just felt like I...
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Manager
We have some concerns about the way the reports are. I can’t always get everything by location, and...
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Manager
My providers love the system because it is unique to pediatrics, so it fits our workflow. There are...
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Manager
There are several ways to check to see what is going on. If PCC has to do an extra upgrade because...
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Physician
We love the system. I told my office manager that we didn't have an EHR and that maybe we should...
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Physician
PCC provides tons of training. We go to the website, and there is a boatload of videos. We can call...
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Physician
Labs and x-rays integrate with PCC EHR. We communicate using an internal chat that has been...
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Physician
When we were going to experience a natural disaster, we had tons of support from PCC. They were...
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Physician
We can do a lot of things. We can schedule appointments, reschedule them, or cancel them, and the...
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Physician
The product is super intuitive. It is even super easy for new hires to catch on to. When new people...
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Physician
Our protocols are very click friendly. We click on lots of things and type other things. The new...
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Physician
Before the update, we could use the automatic text feature in the office, but when we were working...
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Physician
In preparation for PPE and COVID-19, PCC started offering webinars. Guest speakers hit all the key...
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Physician
The phone and web support are excellent. PCC has assigned each office someone who is their contact....
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Physician
One thing we love most about the system is the dashboard. It gives us both a financial and clinical...
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Physician
We recommend the vendor all the time. They are awesome. I sure hope that the product is as good in...
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Physician
The system is absolutely part of our long-term plans, we would buy it again in a heartbeat. For what...
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Physician
We would like to see patient pictures.
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Manager
We don't really talk to the vendor executives much. The support is awesome. We call and get an...
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Manager
In terms of anything that PCC's support is fixing, it would be nicer to have more options for the...
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CEO/President
PCC EHR continues to be an excellent tool for the practice of pediatrics. Even in this time of...
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CEO/President
For the type of documentation that I like to do, PCC EHR is pretty optimal for me. The only place...
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CEO/President
For a regular visit, the system allows us to tailor what is entered into the chart to what we would...
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CEO/President
The electronic prescribing module is an absolute lifesaver for me. I take care of hundreds of...
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CEO/President
Aside from my own little wish list for being able to enter blocks of dictated texts easily and...
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CEO/President
There are many things that are available that we don’t use currently, but we are working toward...
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CEO/President
We pay a monthly subscription fee per provider, and we get everything with that. There is no...
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CEO/President
Upgrades happen over a Sunday night. We come in on Monday morning, and it takes like two minutes to...
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CEO/President
The most recent outstanding example of delivering new technology is barcoding for vaccine entry. We...
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CEO/President
In terms of support, PCC always gets back to us the same day. We have a practice representative...
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CEO/President
PCC has done support more on the practice support side. They have provided information outside of...
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Manager
I worked with another vendor’s EMR for my whole life, and PCC’s system is just a couple of steps...
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Manager
There is a lot to be desired with the implementation and training. PCC’s training and communication...
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Manager
The product’s promotion was accurate. What was explained is what we have. The EMR suffices for our...
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Manager
A lot of the telemedicine services were not active before COVID-19. I talked about telemedicine as...
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Manager
I have learned so much from PCC’s customer support. I met regularly with one of their service...
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Manager
The executive involvement is very poor. In a few instances, the ball was dropped on PCC’s side. It...
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Manager
PCC is helpful. The Practice Vitals Dashboard is aligned with our measures. Because of the customer...
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Manager
PCC has been pretty solid at supporting us during the coronavirus situation. They have been putting...
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VP/Other Executive
PCC's EMR and PM systems are separate, but the vendor is starting to merge a lot more now. It sounds...
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VP/Other Executive
The vendor has client advocates, and we had a change in our client advocate recently. Our previous...
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Director
PCC has been extremely supportive during the crisis. They have a COVID-19 page that shows us our...
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Director
When we first implemented the system, we had a crazy office manager who didn't allow us to get the...
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Director
I give the system a high rating for supporting our integration goals. I can pull information up on...
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