PCC EHR (Pediatrics)
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User Commentary

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CEO/President

Functionality and Upgrades

The vendor is invested in not only providing an EHR that is quite functional and meets my needs as a...

Dec 2022
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CEO/President

Relationship

One of PCC’s strengths is listening to end-user feedback. PCC is very good at that, and I would like...

Dec 2022
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CEO/President

Interfacing and Integration

I would like PCC to continue their efforts around integration because that could use a little work....

Dec 2022
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Physician

Relationship

The vendor has a client advocate who makes calls to our office to make sure that everything is...

Nov 2022
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Physician

Service and Support

The vendor's support people are known for being phenomenal. They are super responsive. They answer...

Nov 2022
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Physician

Functionality and Upgrades

The system has an amazing dashboard that touches a ton of useful data. The system's report library...

Nov 2022
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Physician

ROI / Cost (care and feeding)

The system isn't known for being the cheapest, but it is known for giving customers what they pay...

Nov 2022
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Physician

Relationship

It is rare to come across a company that is as real as PCC.

Nov 2022
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Analyst/Coordinator

Interfacing and Integration

We have lab interfaces with PCC EHR, so our lab results come in electronically from the major...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

There are only a couple of things I still cannot do in PCC EHR that I have to go back to the...

Aug 2022
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Analyst/Coordinator

Relationship

PCC is good at not promising too many things. They are up front about things in progress on the road...

Aug 2022
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Manager

Implementation and Training

When we first went live with PCC EHR, there was not a lot of training. We basically figured out the...

Aug 2022
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Manager

Implementation and Training

PCC’s training has improved over time. Most of the training is virtual, and the vendor also offers...

Aug 2022
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Manager

Future Outlook

PCC has some pretty good things coming down the road soon. We are excited about the new technologies....

Aug 2022
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Manager

Functionality and Upgrades

We would like PCC to work on making their reports more reliable. I have found that the reports are...

Aug 2022
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Manager

Functionality and Upgrades

We would like the vendor to finish getting all the billing functions into the EHR. I know they are...

Aug 2022
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Manager

Relationship

We appreciate that the vendor’s upper management comments on LISTSERV threads a lot. The vendor’s...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The product is extremely expensive up front. It cost us a lot of money to get out of our previous...

Jul 2022
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Manager

Implementation and Training

One thing I would want PCC to know is that they should focus on better training their new clients....

Jul 2022
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Manager

Service and Support

Our biggest issue is probably how unprepared PCC was, and still is, for a cloud-based system. It was...

Jul 2022
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Manager

Relationship

PCC’s responses to the problems we bring them are frustrating. We feel that the vendor often tries...

Jul 2022
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Manager

Functionality and Upgrades

We don't do our billing through the EHR any longer. We have to bill zeros in order for some of the...

May 2022
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Manager

Relationship

PCC definitely is keeping promises. They update us all the time, and when we have a suggestion, they...

May 2022
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Manager

Functionality and Upgrades

PCC listens to what we need and makes updates accordingly. A lot of times, we get updates for things...

May 2022
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Manager

Functionality and Upgrades

PCC has always been a big help with coding, updating the ICD codes, and updating the handouts that...

May 2022
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Manager

Interfacing and Integration

My satisfaction with the interoperability is probably low because I haven't had the time to deal...

May 2022
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Physician

Service and Support

PCC only charges us for their product. The solution isn't the most expensive pediatric EHR, and we...

Apr 2022
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Physician

Service and Support

There is always something else that we could use the system to do, but it does what we need it to...

Apr 2022
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Physician

Future Outlook

The product's ability to support our organization's integration and interoperability goals is a work...

Apr 2022
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Physician

Functionality and Upgrades

The system is easy for end users to use. That is one of its key features. People who haven't ever...

Apr 2022
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Physician

Service and Support

The vendor changed the way that their support works. Now, we have a point person. If we want to talk...

Apr 2022
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Physician

Implementation and Training

PCC has training available online. If we have never done something before, then all we have to do is...

Apr 2022
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Physician

Functionality and Upgrades

PCC EHR is an amazing system. I have used several other systems that weren't specific to pediatrics,...

Apr 2022
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Physician

Technology

PCC always tries to stay on top of new technology and regulations. When physicians were trying to...

Apr 2022
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Physician

Relationship

We really like that PCC holds a free conference for their users. All we have to do is get there and...

Apr 2022
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Physician

Service and Support

PCC has consistently been top notch in our book since we started with them. Our experiences with...

Apr 2022
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Manager

Functionality and Upgrades

PCC EHR has an excellent workflow. I like how the chart is set up. The system is also very pleasing...

Mar 2022
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Manager

Interfacing and Integration

Integration between our PCC EHR and our PCC PM systems is essential for our practice. The systems...

Mar 2022
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Manager

Implementation and Training

Both the up-front and ongoing training from PCC could be enhanced. When I have a new person to...

Mar 2022
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Physician

ROI / Cost (care and feeding)

PCC EHR is one of the more expensive EHRs out there, but it is specific to pediatrics. I tell peers...

Mar 2022
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Physician

Relationship

The vendor tells me what they can and can’t do. They are very receptive to clients. We can also put...

Mar 2022
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Physician

Interfacing and Integration

The only problem I have with the product is with the integration of labs. We can integrate with one...

Mar 2022
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CEO/President

Relationship

I have conversations with PCC’s tech people. We have regular standing calls. One of the genius...

Mar 2022
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CEO/President

Service and Support

I have been involved with PCC long enough that I know a lot of the people who do certain jobs there,...

Mar 2022
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CEO/President

Functionality and Upgrades

PCC has great things; they have outstanding quality metrics and a really nice dashboard that we can...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

PCC is not the cheapest option out there, but they are the best. I am very happy for them to be well...

Mar 2022
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CEO/President

Lessons Learned

I have encouraged many practices to get PCC's software because it has been a real success for our...

Mar 2022
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CEO/President

Relationship

One of the nice things about PCC being closely held in a benefit corporation is that they do a lot...

Mar 2022
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CEO/President

Future Outlook

The weakest thing about the software is the ePrescribing. The ePrescribing is in a small blue font...

Mar 2022
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CEO/President

Implementation and Training

The vendor’s implementation services and training are terrific. PCC sends people on-site to help...

Mar 2022
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CEO/President

ROI / Cost (care and feeding)

PCC doesn’t promise things they won't deliver. There is no EHR vendor that thinks the way every...

Mar 2022
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CEO/President

Interfacing and Integration

PCC did amazing integration work for us. They programmed custom integration for us without charging...

Mar 2022
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CEO/President

Functionality and Upgrades

With our previous EHR, every time something was upgraded, we held our breath waiting to see what was...

Mar 2022
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CEO/President

Functionality and Upgrades

There is not a whole lot of new technology that comes out in the pediatric primary care space, but...

Mar 2022
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Physician

Relationship

Overall, PCC’s people are lovely to work with, and they listen. But I am frustrated because...

Mar 2022
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Physician

Relationship

The vendor did a really good job of keeping us updated on all the new changes, the emergency...

Mar 2022
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Physician

Implementation and Training

The product is very user friendly. The training period is not long, so when we have a new person in...

Mar 2022
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Physician

Relationship

After some struggles, we finally have a really good account representative who does everything to...

Mar 2022
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Physician

Service and Support

PCC did a poor job in their response to the pandemic. There was a lot of functionality that PCC...

Mar 2022
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Physician

ROI / Cost (care and feeding)

I don’t think the vendor has enough staff to meet our needs. PCC EHR is very expensive, and I feel...

Mar 2022
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Physician

Functionality and Upgrades

The vendor works hard to make us happy, but in comparison to a lot of other EHRs, PCC EHR's overall...

Mar 2022
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CEO/President

Lessons Learned

We have been PCC clients for a long time. If I were talking to another pediatrician friend about PCC...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

PCC does really keep to their pricing model. They do not add additional charges for every little...

Feb 2022
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CEO/President

Functionality and Upgrades

We would like to see some increased functionality around direct patient communication. Some other...

Feb 2022
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CEO/President

Interfacing and Integration

Our system doesn't really interface well with other systems. If we wanted to incorporate information...

Feb 2022
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Physician

Relationship

PCC doesn't keep all their promises. My understanding was that PCC was going to continue to keep up...

Feb 2022
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Physician

Functionality and Upgrades

PCC EHR works really well. It is very intuitive and easy to learn. It is great for what it does, and...

Feb 2022
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Physician

Service and Support

The vendor has really good support. If there is ever an issue, the vendor is pretty responsive. PCC...

Feb 2022
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Physician

Technology

There are a few features that we wish the system had that we have been told are in the pipeline, but...

Feb 2022
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Physician

ROI / Cost (care and feeding)

PCC does not charge us for a lot of things and their charges are not excessive. When they come out...

Feb 2022
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Physician

Relationship

The head people at PCC are very involved. We can pick up the phone and call whenever we want.

Feb 2022
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Physician

Functionality and Upgrades

The EHR has some set outcomes that we can track and run our own reports on, but the process is a...

Feb 2022
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Manager

Relationship

PCC never gives a timeline; they just say they are working on things. We have had support tickets...

Feb 2022
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Manager

Implementation and Training

PCC is great at training, but it is more client initiated. We have regular calls set up with our...

Feb 2022
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Manager

Technology

Sometimes PCC EHR reacts slowly when we try to open charts. The vendor tried to make the issue...

Feb 2022
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CEO/President

Service and Support

I can't say enough about PCC's support. PCC is known for their support, and it is phenomenal. The...

Feb 2022
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CEO/President

Relationship

PCC does a very good job of taking our suggestions on their EHR. However, they don't implement those...

Feb 2022
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CEO/President

Functionality and Upgrades

A lot of people look at PCC EHR and think it looks a little too simplistic, but simplicity isn't all...

Feb 2022
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CEO/President

Service and Support

I have been really happy with PCC. Customer service is very important to my organization, and PCC's...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

I really like PCC EHR's flexibility. The system allows us to make our own templates for different...

Feb 2022
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CEO/President

Functionality and Upgrades

The vendor stays up to date with the latest guidelines and requirements from the American Academy of...

Feb 2022
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CEO/President

Win/Loss - Why they were selected (by current clients)

We were considering another EHR before we chose PCC EHR. A lot of my associates thought that the...

Feb 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We were on a pretty sorry EHR before, so I started pushing for us to look for something that was...

Feb 2022
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CEO/President

Functionality and Upgrades

PCC EHR is very user friendly and easy to learn. When we are onboarding staff, it takes about a week...

Feb 2022
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CEO/President

Interfacing and Integration

When we wanted to integrate something helpful, the integration was a very drawn-out experience. It...

Feb 2022
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CEO/President

Service and Support

PCC has a team dedicated to our problems, but a lot of times, I get directed to read an article...

Feb 2022
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Manager

Functionality and Upgrades

PCC EHR has a good design. It is very simple and user friendly, especially for new users. For what...

Feb 2022
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Manager

Interfacing and Integration

It would be great to have integrated electronic faxes for sending orders to the hospital within the...

Feb 2022
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Manager

Other Observations & Comments

PCC does an okay job at proactively notifying us. The vendor has a news feature within the EHR, and...

Feb 2022
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Manager

ROI / Cost (care and feeding)

PCC does a very good job of not nickel-and-diming us. We pay good money, but the nice thing is that...

Feb 2022
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Physician

Relationship

PCC is an excellent program. They have excellent customer service. I have been very pleased with...

Feb 2022
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Physician

Functionality and Upgrades

There are a few things in the system that I would like to be better, but they are not deal breakers...

Feb 2022
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Physician

ROI / Cost (care and feeding)

The product is a bit more expensive compared to others, but I do feel like PCC has given us more...

Feb 2022
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Manager

Relationship

When we want updates or something added to the product, the vendor adds those things to a wish list,...

Feb 2022
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Manager

Service and Support

I really want the money that we are paying the vendor to go to their support staff talking us...

Feb 2022
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CEO/President

Functionality and Upgrades

PCC EHR has reports, and some of them are really good and helpful. But there are other areas where...

Feb 2022
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CEO/President

Functionality and Upgrades

PCC’s practice management solution is clunkier and harder to figure out than PCC EHR is, but it...

Feb 2022
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Manager

Relationship

PCC tries really hard to keep their promises. They are always trying to innovate.

Feb 2022
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Manager

Implementation and Training

With training, everything is online now. That is effective because we can go online and watch videos...

Feb 2022
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Manager

Lessons Learned

We have been using the product for so long and know it well. It is a system for older people. The...

Feb 2022
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Manager

Service and Support

There are some extremely helpful client service representatives that we talk to at PCC. They go...

Feb 2022
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Manager

Service and Support

Sometimes the support people from PCC ask us whether we have gone to PCC Learn. Obviously, we have;...

Feb 2022
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Manager

Service and Support

PCC’s response time is fast, but the follow-up and follow-through aren't always great. There are...

Feb 2022
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Manager

Relationship

Because PCC is pediatric specific, they are uniquely responsive to the needs of pediatricians. They...

Feb 2022
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Manager

Implementation and Training

PCC EHR is very easy to use from an administrative standpoint. When PCC rolls out new features, I...

Feb 2022
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Manager

Functionality and Upgrades

The only thing that would make our lives easier is if PCC EHR communicated directly with Epic's...

Feb 2022
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Manager

Other Observations & Comments

The unique thing about PCC is that their leadership is completely entrenched in the American Academy...

Feb 2022
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CEO/President

Relationship

PCC certainly tries to keep all of their promises. They are constantly trying to roll out new...

Feb 2022
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CEO/President

Future Outlook

The vendor is working on bidirectional integration with some of our records. It is going to happen,...

Feb 2022
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CEO/President

Functionality and Upgrades

We have had no downtime with the system, and I have been very pleased with that. Overall, we are...

Feb 2022
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CEO/President

Implementation and Training

Our initial implementation of the solution was great. The vendor was with us for its duration....

Feb 2022
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CEO/President

Service and Support

PCC's customer service people are great. If we call them with a question, then they will walk us...

Feb 2022
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CEO/President

Functionality and Upgrades

PCC brags about the reports that we are able to run in the system, but we have had some problems...

Feb 2022
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CEO/President

ROI / Cost (care and feeding)

PCC EHR is great in certain areas, but it is also costly. It is definitely more expensive than most...

Feb 2022
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CEO/President

Service and Support

The vendor could improve by looking at each request instead of saying that they don't have enough...

Feb 2022
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CEO/President

Functionality and Upgrades

If someone gives a credit card to our office manager, then we don't have a way to document that...

Feb 2022
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CEO/President

Service and Support

The only things that aren't at the level I expected are the vendor’s service and customer support....

Feb 2022
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CEO/President

Functionality and Upgrades

I like that PCC EHR is very flexible in a lot of areas. PCC EHR is really nice. Providers can change...

Feb 2022
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CEO/President

Implementation and Training

The initial training was great, but the training has been so different since we got up and running....

Feb 2022
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Physician

Functionality and Upgrades

The product's background isn't as user friendly as we had hoped that it would be. The system is like...

Feb 2022
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Physician

Service and Support

PCC flexed pretty quickly during the COVID-19 pandemic. They let folks know about virtual health...

Feb 2022
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Physician

Functionality and Upgrades

One module the vendor is rolling out will give us the ability to create our own forms. Within the...

Feb 2022
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Physician

Functionality and Upgrades

PCC's new features that they announce are not often fully functional. That is the way PCC tends to...

Feb 2022
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Physician

Interfacing and Integration

Recently, PCC became able to be integrated with CHADIS questionnaires, but the process is clunky....

Feb 2022
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Physician

Functionality and Upgrades

We still don't have a true patient engagement feature from a portal and data-entry standpoint. The...

Feb 2022
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Physician

ROI / Cost (care and feeding)

The PCC reporting has always been good. That has been one of PCC's strengths. With COVID-19, PCC...

Feb 2022
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Physician

Service and Support

I have had some issues in the past couple of months when I have sent emails with questions to...

Feb 2022
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Physician

Relationship

PCC communicates well about new releases. If the vendor has to fix a bug or something, they are more...

Feb 2022
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Physician

Relationship

The vendor does certainly try to keep all of their promises. I don't know whether they are 100%...

Feb 2022
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Physician

ROI / Cost (care and feeding)

PCC doesn’t charge for every little thing. They give us an up-front price, and they stick to it as...

Feb 2022
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Physician

Other Observations & Comments

I can’t give a fair assessment of PCC’s implementation services right now because of the...

Feb 2022
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Physician

Implementation and Training

The vendor was not quite as prepared for our type of practice as they thought they would be once it...

Feb 2022
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Physician

Functionality and Upgrades

The ease of use has to do with the complexity of what is collected in the EHR workflow. PCC has...

Feb 2022
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Physician

Relationship

While we have had some major hiccups in terms of service, PCC still stands out when it comes to...

Feb 2022
||
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Physician

ROI / Cost (care and feeding)

We didn’t have an EHR before PCC EHR. We didn't have to pay anyone for anything. We could just write...

Feb 2022
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Physician

Relationship

This system is one of the only two pediatric-specific EHRs out there. It is really geared toward our...

Feb 2022
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Physician

ROI / Cost (care and feeding)

The system may be a little more expensive than others on the market, but the value is second to none....

Feb 2022
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Physician

Win/Loss - Why they were selected (by current clients)

The vendor's customer service is outstanding. Our previous vendor's customer service was horrible,...

Feb 2022
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Physician

Functionality and Upgrades

We like that we can modify the flow of information within PCC EHR. The solution is modifiable, and...

Feb 2022
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Physician

Functionality and Upgrades

Transferring records in the product is an extremely tedious process, and it takes my staff members a...

Feb 2022
||
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Physician

Service and Support

PCC is receptive to the challenges that we bring them. They say that they will work with us on...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

PCC EHR is a no-brainer to use. It is the only platform that is specifically designed for...

Feb 2022
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Manager

Relationship

Over the next 12 months, I think that my satisfaction with the vendor will stay the same. They don't...

Feb 2022
||
(0)
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Manager

Service and Support

I love PCC. They are a great company to work with, and they are really good at listening and...

Feb 2022
||
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Manager

Relationship

I believe in PCC and love what they stand for, but we don't receive a lot of help from them. That is...

Feb 2022
||
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Physician

ROI / Cost (care and feeding)

I recommend PCC multiple times a day on all sorts of lists, Facebook groups, and phone calls.

Feb 2022
||
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Physician

Functionality and Upgrades

PCC needs a mobile app to do things like electronic prescribing. I am going to have to pay for...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

PCC doesn't really charge for little things, but when I first found PCC and didn’t have a lot of...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

I want PCC to be all in the cloud because having a big server box has been a little bit annoying....

Feb 2022
||
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Physician

Functionality and Upgrades

My staff members know how PCC EHR works really well. But when I talk to people that use different...

Feb 2022
||
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Physician

Relationship

The people that work at PCC are all super nice, and they are always very available; they just can't...

Feb 2022
||
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CEO/President

Functionality and Upgrades

I have recommendations for PCC. We would like a kiosk check-in feature so that people can check in...

Feb 2022
||
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CEO/President

Relationship

PCC gets the highest rating. They are phenomenal. PCC is easily reachable. They are prompt in their...

Feb 2022
||
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CEO/President

Implementation and Training

I only had minimal direct training, but my employees felt like the training was excellent. PCC...

Feb 2022
||
(0)
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CEO/President

Functionality and Upgrades

PCC EHR has been pretty darn good as far as its design and quality go. From a functional standpoint,...

Feb 2022
||
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CEO/President

Service and Support

I would give PCC higher than a perfect score on most things. They are fantastic. During the...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

PCC EHR is really slick. It is for pediatrics only, and it is made for patients to communicate with...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

The patients have total access to PCC EHR except for the confidentiality sections. The patients have...

Feb 2022
||
(0)
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Physician

Sales and Contracting

PCC keeps their promises. They are very responsive. They can't fill all of the requests because they...

Feb 2022
||
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Physician

Functionality and Upgrades

An update with PCC takes about five minutes. An update with Epic or other vendors usually involves a...

Feb 2022
||
(0)
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Physician

Implementation and Training

We haven't needed any training from PCC because we have a good number of people that are skilled in...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

The changes that PCC makes in the updates are based on the frequency and the multitude of requests...

Feb 2022
||
(0)
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Physician

Interfacing and Integration

PCC’s functionality doesn’t quite meet all our needs because of the lack of interoperability with...

Feb 2022
||
(0)
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Physician

Relationship

If I had another job, I would sell this product to pediatricians. I have recommended PCC EHR to...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

We pay for what we get. PCC EHR is not cheap, but I would buy it again. The price has gone up...

Feb 2022
||
(0)
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Physician

ROI / Cost (care and feeding)

PCC EHR is part of our long-term plans. Our parent organization wants us to go on another EHR with...

Feb 2022
||
(0)
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Manager

Relationship

PCC never overstates what the EMR can do or what they can do as a company. PCC has always been...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

e have had PCC's system for several years, and it has never wavered or gone down. We have never lost...

Feb 2022
||
(0)
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Manager

Implementation and Training

The training from PCC is really good and easy to follow. They have a variety of training tools...

Feb 2022
||
(0)
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Manager

Service and Support

The process for upgrades is good and easy for our team. PCC doesn’t wait until they have a ton of...

Feb 2022
||
(0)
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Manager

Service and Support

We use PCCTalk all the time. PCC encourages customers to get engaged in the community so that we can...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

The upgrades are really good. Our team gets excited to see what comes next because we know the ideas...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

PCC EHR is very functional. It is very easy to use, and it doesn't cost a lot.

Feb 2022
||
(0)
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Manager

Relationship

Our experience with PCC has been wonderful. I know most of the people there when I call. Our client...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

There are some things that could be easier in posting charges, like the functionality for removing...

Feb 2022
||
(0)
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Physician

Functionality and Upgrades

PCC has a strong pediatric product with a lot of pediatric features.

Feb 2022
||
(0)
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Physician

Service and Support

PCC's support staff is very attentive and tries to help. PCC's user conference is excellent.

Feb 2022
||
(0)
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Physician

Technology

The vendor is delivering new technology, but that is slow. We are still waiting for a better form...

Feb 2022
||
(0)
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