PCC (Pediatrics) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Culture, Value

Some functionality that we were promised when we signed on still, several years later, hasn’t...

May 2025
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Physician

Relationship

PCC is a little more simplistic because we are not dealing with other specialties. It is just...

May 2025
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Physician

Relationship, Operations, Product

When PCC launches something, it is over 90% flawless. It works, and they test it really well....

May 2025
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Manager

Operations, Product

Overall, things have been pretty good with PCC. The vendor's software itself is very...

May 2025
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Manager

Loyalty, Product

The system is very old. When I started on it, it reminded me of DOS. We can use the function keys in...

May 2025
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Manager

Product

In this day and age, we are trying to track what we do for population health. It isn't super easy to...

May 2025
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Manager

Relationship

I get a recurring phone call from our customer advocate at PCC. We can set time aside where we can...

May 2025
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Manager

Relationship

PCC is amazingly easy to work with, and they have fantastic customer service. PCC's service center...

May 2025
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Manager

Value

I'm very satisfied with the product. It is easy to use and very dependable. The vendor alerts us to...

Apr 2025
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Manager

Relationship

I like that this solution is a pediatric-specific EMR versus just a generalized medical EMR. I do...

Apr 2025
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Manager

Product

I would suggest that PCC make their billing system more friendly for concierge or direct primary...

Apr 2025
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Manager

Loyalty, Product

PCC's self-scheduling feature has come out, but we haven't started using it yet. It doesn't flow...

Apr 2025
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Manager

Loyalty, Product

One of the biggest challenges with PCC is their system's connectivity with other EHRs. All the big...

Apr 2025
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Manager

Operations, Product

A lot of parents have a hard time figuring out how to add photos to the PCC portal, and although we...

Apr 2025
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Manager

Relationship, Operations

When I started going to PCC's conferences, we had been their client for so long, and we found out...

Apr 2025
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Manager

Product

Sometimes we get disks with radiology images. We have to use different software to process it since...

Apr 2025
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Manager

Relationship

PCC is amazing at support. If someone can't answer me, they make sure that they find the answer for...

Apr 2025
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Manager

Product

If someone is looking for something very usable, reliable, easy to learn, and consistent, then PCC's...

Apr 2025
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Manager

Relationship, Operations

When I need help from PCC, it is usually for the silliest things that I know I should know how to...

Apr 2025
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Manager

Relationship

I would buy PCC's system again for the fact that our clinic has been able to actually connect with...

Apr 2025
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Manager

Loyalty, Relationship, Operations, Product

Things are going pretty well with PCC. We have gotten some pretty great new features for training...

Apr 2025
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Physician

Loyalty, Product

PCC is slow about picking up new things, whether a previsit check-in or a patient communication...

Apr 2025
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Physician

Loyalty, Product

Data is so important within healthcare, and PCC has a data dashboard that comes out every month....

Apr 2025
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Physician

Relationship, Operations

PCC is a partner helping me succeed, not an EHR vendor providing me with a product. When I opened a...

Apr 2025
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Physician

Product

I wish it were easier for us to share records when a patient leaves or comes in to seamlessly...

Apr 2025
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Physician

Relationship, Product

The solution is a pediatric-specific EHR. It has been specifically geared toward outpatient...

Apr 2025
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Physician

Relationship, Product

PCC has been a little slower on some things when it comes to delivering new technology. We just got...

Apr 2025
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Physician

Relationship, Product

The solution is easy to use, and it gives us all the tools that we need. It is so easy that even...

Apr 2025
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Physician

Relationship, Operations

We are very happy with PCC. We get regular upgrades a few times a year, and I like that the upgrades...

Apr 2025
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Physician

Value

One of my favorite things about PCC is that there is a yearly subscription fee. The only additional...

Apr 2025
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Manager

Product

When we post payments in PCC's system, it posts the total check amount for the visit rather than...

Apr 2025
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Manager

Product

All the new updates PCC comes out with are usually very on point. We just started the...

Apr 2025
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Manager

Product

PCC's system is user-friendly. We don't have to click 1,000 boxes in places to get to where we need...

Apr 2025
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CMO

Product

I have seen good integration with the ability to communicate with some other EHRs and get records....

Apr 2025
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CMO

Product

The reporting functions are pretty good as is, but there is always room for improvement in the...

Apr 2025
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CMO

Relationship, Value

By no fault of PCC's, we were not getting the value out of the product. We were shooting ourselves...

Apr 2025
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Manager

Relationship, Value

I would give PCC a rating slightly below the top of the scale when it comes to driving tangible...

Apr 2025
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Manager

Loyalty, Relationship, Operations

My overall satisfaction with PCC rates at the top of the scale, and I forecast that my satisfaction...

Apr 2025
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Manager

Relationship

PCC has awesome support. They are always there and always have their support team ready. If the...

Apr 2025
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Manager

Value

PCC is worth the price just because we get a lot of help, and the vendor is easy to get in touch...

Apr 2025
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Manager

Operations

Regarding training, PCC does a really good job. They have staff members who are dedicated to...

Apr 2025
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Manager

Loyalty, Product

For what I do, PCC works fine. There are a couple of functions that are just a little cumbersome,...

Apr 2025
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Manager

Relationship, Operations

I definitely would recommend PCC. I like that PCC is easy to use. The vendor is constantly trying to...

Apr 2025
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Manager

Relationship, Operations

PCC is pretty simple to use. It is a pretty easy EHR program. For example, when we put in the...

Apr 2025
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Manager

Loyalty, Product

My only suggestion for PCC right now, and I know they are working on this on their end, is being...

Apr 2025
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Manager

Relationship

For the most part, PCC keeps promises. I haven't come across any issues that they haven't taken care...

Apr 2025
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Manager

Loyalty, Product

The solution does not integrate with our patient intake pads. We are in a highly competitive market...

Apr 2025
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Manager

Operations

PCC's upgrades are phenomenal. They send them to our IT group ahead of time so that our IT people...

Apr 2025
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Manager

Relationship, Operations, Value

The solution is expensive, but there are other intangibles that come with the cost, like time...

Apr 2025
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Manager

Product

The ability to extrapolate information from the patient's medical record is way too time-consuming...

Apr 2025
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Manager

Loyalty, Relationship, Product

If we want something minor changed in PCC, the vendor will add it to the wish list. If enough people...

Apr 2025
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Manager

Relationship

With PCC, we get a live person when we call. If someone can’t take our call, they pick up and let us...

Apr 2025
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Manager

Product

As a manager, the value with PCC comes from the practice management piece, the reporting features,...

Apr 2025
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Manager

Relationship

The PCC conferences are phenomenal. Everybody is so kind, and they never make us feel stupid. They...

Apr 2025
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Manager

Operations

PCC always puts out something in writing on how to use the new products, but then they also have...

Apr 2025
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Manager

Product

We integrated with our state immunization registry, so that is a new feature that we are doing. I...

Apr 2025
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Manager

Loyalty

We are just very pleased with everything and have been through the years. Things have just worked...

Apr 2025
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Manager

Product

The biggest integration would be something like PCC’s fillable forms, like what we can do with a PDF...

Apr 2025
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Manager

Relationship

PCC’s customer support is a huge part of why I would buy the system again. I have a support person....

Apr 2025
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Manager

Culture, Product

The product works as advertised. While we were waiting on PCC to get their EHR started, everything...

Apr 2025
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Manager

Operations

The PCC system is very intuitive. It is a real benefit that it is specific to pediatrics. The system...

Apr 2025
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Manager

Relationship, Operations, Product

We have had issues with the speed and connectivity of the PCC system, and that has been a challenge...

Apr 2025
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Manager

Value

PCC avoids charging us because the system is so expensive to begin with. The price is all-inclusive...

Apr 2025
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Manager

Relationship

PCC is very good to work with. They have a strong support system and are very responsive. Not...

Apr 2025
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Manager

Loyalty, Product

To make me a happier customer, PCC should figure out how to delete things, such as old employee...

Apr 2025
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Manager

Operations, Value

We had a lot of providers and administrative staff who used our old program for years. They were...

Apr 2025
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Manager

Relationship

PCC is really realistic, so they often promise to work toward solutions, but they don't make...

Apr 2025
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(0)
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Physician

Relationship

PCC goes above and beyond what is expected. They are constantly striving to make their product even...

Apr 2025
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(0)
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Manager

Relationship, Operations, Product

We eventually get things figured out with PCC, but some things haven't been worked out. We are just...

Apr 2025
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Manager

Relationship

When I first started here, the client-service advocate that I had at the time was amazing. They were...

Apr 2025
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Manager

Relationship

Sometimes it seems like the tickets get lost. I don't know what happens to them, so I have to...

Apr 2025
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Manager

Relationship

We have had trouble with the client-service advocate we have now. They seem to work well with one of...

Apr 2025
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Nurse

Relationship

We have recommended the solution before. We only do pediatrics at our clinic, and PCC is very geared...

Apr 2025
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Nurse

Relationship, Product

There are some things that PCC says are on the horizon that they are working on. That is the hard...

Apr 2025
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Nurse

Operations

The initial training for the solution was hard because it was during COVID, but PCC is making up for...

Apr 2025
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(0)
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CEO/President

Product

There is a little thing that I would like in PCC for the patient portal. If I want to send a message...

Apr 2025
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(0)
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CEO/President

Relationship

We have a regular meeting with our PCC person, and we always tell them when there are things we...

Apr 2025
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CEO/President

Relationship

We had a different system prior to PCC's product, and I loathed it so very much. It was awful and...

Apr 2025
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(0)
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Manager

Relationship

The system does what it is supposed to do. I have seen a variety of other ambulatory solutions, like...

Apr 2025
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Manager

Operations, Product

The system is incredibly easy to use. Its protocols, which are the templates that are set up for...

Apr 2025
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Manager

Operations

PCC's implementations have really improved. The most recent implementation that I did with PCC was remarkable....

Apr 2025
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Manager

Operations, Product

For pediatrics, PCC is very user-friendly. It is very intuitive. When we have to train our new team...

Apr 2025
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Manager

Relationship

As a company, PCC is unbelievable. They have the best culture, and they feel like friends and...

Apr 2025
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Manager

Loyalty, Relationship, Product

PCC could improve by getting rid of their old DOS practice management system. I know that they are...

Apr 2025
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VP/Other Executive

Operations, Product

I know some people are starting to work with AI-generated notes, and as of right now, I don't think...

Apr 2025
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VP/Other Executive

Product

The integration to bring the PM software in line with the EHR's usability is in progress, but that...

Apr 2025
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VP/Other Executive

Relationship, Operations

With PCC, the immunization registry is great. The vendor keeps it up-to-date. All the upgrades for...

Apr 2025
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(0)
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VP/Other Executive

Product

As I’m thinking of other things that are really good about PCC, its integration of the resources...

Apr 2025
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VP/Other Executive

Operations, Product

PCC being specific to pediatrics is really important. That allows us to personalize it and use PCC...

Apr 2025
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Manager

Culture, Value

I don't really know the contract side of things, but I do hear whether we are going to be charged...

Apr 2025
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Manager

Product

There is limited integration with the product, but I understand why. There are certain things that...

Apr 2025
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Manager

Operations, Product

PCC's ease of use rates at the top of the scale. Most people coming in have never seen this product....

Apr 2025
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Manager

Loyalty, Product

There are definitely certain things we can't do with the product yet, but those things are also on...

Apr 2025
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Manager

Relationship, Operations

If there were something higher than a perfect rating, I would give that to PCC's support. It is the...

Apr 2025
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Manager

Relationship, Product

PCC is definitely trying to address user needs and not just doing things to satisfy certain...

Apr 2025
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(0)
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Manager

Relationship

PCC is a good product, and the company, the values represented, and the culture are amazing....

Apr 2025
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Manager

Relationship, Operations, Product

When it comes to upgrades, PCC's support staff is always amazing and helpful. However, for every...

Apr 2025
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Manager

Operations, Product

PCC is a really solid product. In my recommendation of PCC, I would tell someone that it is...

Apr 2025
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Manager

Culture, Relationship

PCC does keep all promises. I am at PCC's user conferences, so I do hear their road map plans. They...

Apr 2025
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CEO/President

Relationship

PCC is great. There are hiccups and things that don't work properly with all vendors, but PCC is...

Apr 2025
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(0)
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CEO/President

Relationship, Operations

One thing I like about PCC is that they have a wishing well where customers can ask for things that...

Apr 2025
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CEO/President

Loyalty, Relationship

I am a big fan of PCC. That is why I wanted to give them a review. They look at our feedback, and...

Apr 2025
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(0)
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Analyst/Coordinator

Product

PCC does have some quirks and glitches here and there, and there are some things that I wish were...

Apr 2025
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(0)
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Analyst/Coordinator

Operations, Product

I like the ease of use of PCC. Someone doesn't need a degree to figure things out in this program....

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship

It sounds like we are in it for the long run with PCC. I don't see us leaving anytime soon. Our...

Apr 2025
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Analyst/Coordinator

Relationship

I like PCC’s communication. They have recurring billing drop-ins, and those are very informative. We...

Apr 2025
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(0)
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CEO/President

Loyalty, Operations

The vendor is such a great company. I was talking to them for years before we switched to them. Epic...

Apr 2025
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(0)
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CEO/President

Operations

PCC said that the immunization registry would go smoothly, but it took months to implement because...

Apr 2025
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(0)
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CEO/President

Relationship, Operations, Product

There are a lot of wonderful things about PCC. Being able to customize and add new tests is...

Apr 2025
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(0)
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CEO/President

Product

One of my biggest challenges with PCC is that my notes are not visible to specialists and hospital...

Apr 2025
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(0)
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CEO/President

Loyalty, Relationship, Operations

When considering a new EMR, I did look at other vendors. There are a lot of Facebook pages for...

Apr 2025
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(0)
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CEO/President

Product

In PCC, even with the office protocols, I should have done things another way to make our flow...

Apr 2025
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(0)
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CEO/President

Operations

With PCC, the reporting capacity was supposed to be really great, but I have to figure out what...

Apr 2025
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(0)
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CEO/President

Loyalty, Operations

During the PCC implementation, there were so many roadblocks that happened with Epic. For example,...

Apr 2025
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(0)
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Director

Product

The system is very intuitive and functional. It is easy to meet quality metrics with the dashboard,...

Apr 2025
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(0)
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Manager

Relationship

PCC never makes us feel like second-class citizens. They listen to our issues, and we get results.

Apr 2025
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(0)
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CEO/President

Relationship

I would say PCC keeps the majority of their promises. PCC prides themselves on being really...

Apr 2025
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CEO/President

Product

The vendor participates in Carequality. It is fine, but it doesn't have that many users. In our...

Apr 2025
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CEO/President

Loyalty, Product

We use a population health tool, and we were having issues early on with C-CDA documents. There were...

Apr 2025
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CEO/President

Product

The biggest insufficiency in PCC right now is the identification of care gaps that are actionable in...

Apr 2025
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(0)
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CEO/President

Product

I suppose every software has a history, but as I understand the PCC system, a lot of the practice...

Apr 2025
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CEO/President

Loyalty, Product

Over time, as PCC has grown and developed, the systems have existed in different databases. The...

Apr 2025
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CEO/President

Relationship

We had been harping on PCC for a while about a wish list item we have, and they dragged their feet...

Apr 2025
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(0)
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CEO/President

Product

The system's lack of integration with other platforms is sometimes a challenge. It is probably a...

Mar 2025
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CEO/President

Relationship, Product

I tell peers that PCC is a very stable system. It almost never goes down. The vendor's support...

Mar 2025
||
(0)
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CEO/President

Loyalty, Product

If I could change something today, the first thing I would want to change would be for PCC to be...

Mar 2025
||
(0)
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Physician

Relationship, Operations

I am on a first-name basis with the owner and founder of the company, as are a lot of clients. When...

Mar 2025
||
(0)
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Physician

Operations

The vendor does upgrades every few months. They listen to their users. They base their upgrades on...

Mar 2025
||
(0)
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Physician

Operations

The implementation when we went live was fantastic, and the vendor provides really good support and...

Mar 2025
||
(0)
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Physician

Value

The cost is all included in the subscription fee. The vendor never charges for anything extra. PCC...

Mar 2025
||
(0)
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Physician

Relationship, Product

The vendor does more than just support the product; they help with practice management in the office...

Mar 2025
||
(0)
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Physician

Loyalty

We are not likely to ever move away from PCC. I recommend this solution to others all the time. I am...

Mar 2025
||
(0)
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Physician

Relationship, Product

During COVID-19, the vendor pivoted, and they implemented a whole bunch of COVID-19 upgrades that...

Mar 2025
||
(0)
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Physician

Relationship, Product

The reporting is excellent, so it makes it easy to see how we are doing. PCC has a dashboard that...

Mar 2025
||
(0)
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Physician

Relationship, Operations

The vendor reaches out to offices proactively before people even have problems. PCC has what they...

Mar 2025
||
(0)
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Physician

Culture, Operations, Product

The product works perfectly for us. When we had our demo, one of our people who would have been...

Mar 2025
||
(0)
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Manager

Operations

We had some billing issues in PCC when we first started, and we wish we had a better team of people...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship, Product

We have had issues with the billing part of the solution. We need to be able to write in corrected...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship, Operations

PCC is very slow. When we first signed up for PCC, that was one of our big questions because we had...

Jan 2025
||
(0)
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Manager

Relationship, Operations

PCC doesn't really call. When we had a security issue, we sent information to PCC, so we helped...

Jan 2025
||
(0)
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 or  to see details.

Manager

Relationship

PCC could improve the functionality of the solution, but it is not terrible. We have told PCC about...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

There was an issue that we had with all the information that came over from our former platform to...

Jan 2025
||
(0)
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 or  to see details.

Manager

Loyalty

We moved to PCC due to a leadership decision. We were having a lot of issues with our previous...

Jan 2025
||
(0)
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 or  to see details.

Manager

Product

We do have a problem right now with the check-in process. We have an online health screening and...

Jan 2025
||
(0)
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 or  to see details.

CEO/President

Loyalty, Product

Before we had PCC's EHR, we had a different EHR. It was considered an EHR in the eyes of the federal...

Dec 2024
||
(0)
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 or  to see details.

CEO/President

Relationship

PCC fixes concerns on the same day if they are fixable. PCC is just the best in terms of service....

Dec 2024
||
(0)
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CEO/President

Operations, Product

When PCC has an update, we definitely do it. PCC prepares us, and they send out the information...

Dec 2024
||
(0)
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 or  to see details.

CEO/President

Culture, Value

PCC definitely does avoid charging for everything. They have a subscription service, which we find...

Dec 2024
||
(0)
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 or  to see details.

Physician

Relationship

PCC is incredibly aware of the needs of their pediatricians in terms of content. The people who work...

Nov 2024
||
(0)
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 or  to see details.

Physician

Product

The office management piece of the system is still an open office platform. It basically uses...

Nov 2024
||
(0)
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 or  to see details.

Physician

Operations, Product

There are some people who I would like to teach how to use the system but who won't bother because...

Nov 2024
||
(0)
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 or  to see details.

Physician

Relationship

PCC's product support people are fabulous. They will respond at the drop of a hat to any questions...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

PCC makes their training available to us. The vendor has user groups and regular meetings for...

Nov 2024
||
(0)
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 or  to see details.

CEO/President

Operations

We had an excellent implementation with PCC. We have our interoperability and communication in place...

Oct 2024
||
(0)
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 or  to see details.

CEO/President

Value

PCC is costing me way too much now. The vendor could reduce their overall costs for the solution. I...

Oct 2024
||
(0)
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CEO/President

Loyalty, Value

With the information I have now, I wouldn't buy this solution again. In a nutshell, I was sold a...

Oct 2024
||
(0)
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Physician

Operations, Product

The clinical side is very happy with PCC's system. Getting on a new system is a learning curve, but...

Sep 2024
||
(0)
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Physician

Relationship, Operations

I love the PCC conference. I like that they have regular events for physicians, nonphysicians, and...

Sep 2024
||
(0)
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 or  to see details.

Physician

Loyalty, Product

The billing side of PCC needs a lot of work. That is PCC's biggest difficulty. When we first started...

Sep 2024
||
(0)
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 or  to see details.

Physician

Relationship

If we need help, we can call PCC, and they immediately answer and work on our problem. I love that....

Sep 2024
||
(0)
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 or  to see details.

Physician

Product

There are a few things I would like PCC to add. For example, we couldn't print the chart with one...

Sep 2024
||
(0)
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 or  to see details.

Physician

Value

PCC is up front with their prices. The solution is more all inclusive, so there haven't been many...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Anytime there has been an issue with server connectivity, PCC’s support team has been really good...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

What would be cool in PCC is some online scheduling for patients. Even if it was just for a flu...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

PCC sent an implementation team at the beginning, and then we had somebody else visit us later to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

PCC is very user friendly, and it is easy to find stuff. We can just click around and find what we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

PCC does not piecemeal charge us. Everything is lumped together, unless we add new things, like...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

For certain features and things that we ask for, PCC definitely follows through on their promises....

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

PCC is great with training. They are always available, and there are always multiple ways to receive...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Integrating is PCC’s weakness, especially when it comes to dealing with third parties. For example,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would recommend PCC to anyone in this niche. My advice would be to be open-minded, hear PCC out,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PCC cares about the solution, and they monitor it. Though it may not meet my goals, the vendor...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PCC’s customer service is excellent. That is really the main reason that we are with them and are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

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