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User Commentary
Culture, Value
Some functionality that we were promised when we signed on still, several years later, hasn’t...
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Relationship
PCC is a little more simplistic because we are not dealing with other specialties. It is just...
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Relationship, Operations, Product
When PCC launches something, it is over 90% flawless. It works, and they test it really well....
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Operations, Product
Overall, things have been pretty good with PCC. The vendor's software itself is very...
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Loyalty, Product
The system is very old. When I started on it, it reminded me of DOS. We can use the function keys in...
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Product
In this day and age, we are trying to track what we do for population health. It isn't super easy to...
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Relationship
I get a recurring phone call from our customer advocate at PCC. We can set time aside where we can...
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Relationship
PCC is amazingly easy to work with, and they have fantastic customer service. PCC's service center...
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Value
I'm very satisfied with the product. It is easy to use and very dependable. The vendor alerts us to...
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Relationship
I like that this solution is a pediatric-specific EMR versus just a generalized medical EMR. I do...
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Product
I would suggest that PCC make their billing system more friendly for concierge or direct primary...
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Loyalty, Product
PCC's self-scheduling feature has come out, but we haven't started using it yet. It doesn't flow...
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Loyalty, Product
One of the biggest challenges with PCC is their system's connectivity with other EHRs. All the big...
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Operations, Product
A lot of parents have a hard time figuring out how to add photos to the PCC portal, and although we...
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Relationship, Operations
When I started going to PCC's conferences, we had been their client for so long, and we found out...
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Product
Sometimes we get disks with radiology images. We have to use different software to process it since...
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Relationship
PCC is amazing at support. If someone can't answer me, they make sure that they find the answer for...
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Product
If someone is looking for something very usable, reliable, easy to learn, and consistent, then PCC's...
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Relationship, Operations
When I need help from PCC, it is usually for the silliest things that I know I should know how to...
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Relationship
I would buy PCC's system again for the fact that our clinic has been able to actually connect with...
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Loyalty, Relationship, Operations, Product
Things are going pretty well with PCC. We have gotten some pretty great new features for training...
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Loyalty, Product
PCC is slow about picking up new things, whether a previsit check-in or a patient communication...
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Loyalty, Product
Data is so important within healthcare, and PCC has a data dashboard that comes out every month....
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Relationship, Operations
PCC is a partner helping me succeed, not an EHR vendor providing me with a product. When I opened a...
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Product
I wish it were easier for us to share records when a patient leaves or comes in to seamlessly...
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Relationship, Product
The solution is a pediatric-specific EHR. It has been specifically geared toward outpatient...
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Relationship, Product
PCC has been a little slower on some things when it comes to delivering new technology. We just got...
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Relationship, Product
The solution is easy to use, and it gives us all the tools that we need. It is so easy that even...
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Relationship, Operations
We are very happy with PCC. We get regular upgrades a few times a year, and I like that the upgrades...
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Value
One of my favorite things about PCC is that there is a yearly subscription fee. The only additional...
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Product
When we post payments in PCC's system, it posts the total check amount for the visit rather than...
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Product
All the new updates PCC comes out with are usually very on point. We just started the...
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Product
PCC's system is user-friendly. We don't have to click 1,000 boxes in places to get to where we need...
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Product
I have seen good integration with the ability to communicate with some other EHRs and get records....
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Product
The reporting functions are pretty good as is, but there is always room for improvement in the...
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Relationship, Value
By no fault of PCC's, we were not getting the value out of the product. We were shooting ourselves...
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Relationship, Value
I would give PCC a rating slightly below the top of the scale when it comes to driving tangible...
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Loyalty, Relationship, Operations
My overall satisfaction with PCC rates at the top of the scale, and I forecast that my satisfaction...
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Relationship
PCC has awesome support. They are always there and always have their support team ready. If the...
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Value
PCC is worth the price just because we get a lot of help, and the vendor is easy to get in touch...
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Operations
Regarding training, PCC does a really good job. They have staff members who are dedicated to...
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Loyalty, Product
For what I do, PCC works fine. There are a couple of functions that are just a little cumbersome,...
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Relationship, Operations
I definitely would recommend PCC. I like that PCC is easy to use. The vendor is constantly trying to...
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Relationship, Operations
PCC is pretty simple to use. It is a pretty easy EHR program. For example, when we put in the...
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Loyalty, Product
My only suggestion for PCC right now, and I know they are working on this on their end, is being...
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Relationship
For the most part, PCC keeps promises. I haven't come across any issues that they haven't taken care...
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Loyalty, Product
The solution does not integrate with our patient intake pads. We are in a highly competitive market...
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Operations
PCC's upgrades are phenomenal. They send them to our IT group ahead of time so that our IT people...
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Relationship, Operations, Value
The solution is expensive, but there are other intangibles that come with the cost, like time...
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Product
The ability to extrapolate information from the patient's medical record is way too time-consuming...
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Loyalty, Relationship, Product
If we want something minor changed in PCC, the vendor will add it to the wish list. If enough people...
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Relationship
With PCC, we get a live person when we call. If someone can’t take our call, they pick up and let us...
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Product
As a manager, the value with PCC comes from the practice management piece, the reporting features,...
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Relationship
The PCC conferences are phenomenal. Everybody is so kind, and they never make us feel stupid. They...
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Operations
PCC always puts out something in writing on how to use the new products, but then they also have...
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Product
We integrated with our state immunization registry, so that is a new feature that we are doing. I...
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Loyalty
We are just very pleased with everything and have been through the years. Things have just worked...
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Product
The biggest integration would be something like PCC’s fillable forms, like what we can do with a PDF...
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Relationship
PCC’s customer support is a huge part of why I would buy the system again. I have a support person....
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Culture, Product
The product works as advertised. While we were waiting on PCC to get their EHR started, everything...
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Operations
The PCC system is very intuitive. It is a real benefit that it is specific to pediatrics. The system...
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Relationship, Operations, Product
We have had issues with the speed and connectivity of the PCC system, and that has been a challenge...
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Value
PCC avoids charging us because the system is so expensive to begin with. The price is all-inclusive...
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Relationship
PCC is very good to work with. They have a strong support system and are very responsive. Not...
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Loyalty, Product
To make me a happier customer, PCC should figure out how to delete things, such as old employee...
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Operations, Value
We had a lot of providers and administrative staff who used our old program for years. They were...
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Relationship
PCC is really realistic, so they often promise to work toward solutions, but they don't make...
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Relationship
PCC goes above and beyond what is expected. They are constantly striving to make their product even...
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Relationship, Operations, Product
We eventually get things figured out with PCC, but some things haven't been worked out. We are just...
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Relationship
When I first started here, the client-service advocate that I had at the time was amazing. They were...
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Relationship
Sometimes it seems like the tickets get lost. I don't know what happens to them, so I have to...
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Relationship
We have had trouble with the client-service advocate we have now. They seem to work well with one of...
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Relationship
We have recommended the solution before. We only do pediatrics at our clinic, and PCC is very geared...
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Relationship, Product
There are some things that PCC says are on the horizon that they are working on. That is the hard...
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Operations
The initial training for the solution was hard because it was during COVID, but PCC is making up for...
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Product
There is a little thing that I would like in PCC for the patient portal. If I want to send a message...
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Relationship
We have a regular meeting with our PCC person, and we always tell them when there are things we...
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Relationship
We had a different system prior to PCC's product, and I loathed it so very much. It was awful and...
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Relationship
The system does what it is supposed to do. I have seen a variety of other ambulatory solutions, like...
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Operations, Product
The system is incredibly easy to use. Its protocols, which are the templates that are set up for...
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Operations
PCC's implementations have really improved. The most recent implementation that I did with PCC was remarkable....
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Operations, Product
For pediatrics, PCC is very user-friendly. It is very intuitive. When we have to train our new team...
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Relationship
As a company, PCC is unbelievable. They have the best culture, and they feel like friends and...
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Loyalty, Relationship, Product
PCC could improve by getting rid of their old DOS practice management system. I know that they are...
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Operations, Product
I know some people are starting to work with AI-generated notes, and as of right now, I don't think...
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Product
The integration to bring the PM software in line with the EHR's usability is in progress, but that...
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Relationship, Operations
With PCC, the immunization registry is great. The vendor keeps it up-to-date. All the upgrades for...
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Product
As I’m thinking of other things that are really good about PCC, its integration of the resources...
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Operations, Product
PCC being specific to pediatrics is really important. That allows us to personalize it and use PCC...
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Culture, Value
I don't really know the contract side of things, but I do hear whether we are going to be charged...
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Product
There is limited integration with the product, but I understand why. There are certain things that...
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Operations, Product
PCC's ease of use rates at the top of the scale. Most people coming in have never seen this product....
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Loyalty, Product
There are definitely certain things we can't do with the product yet, but those things are also on...
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Relationship, Operations
If there were something higher than a perfect rating, I would give that to PCC's support. It is the...
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Relationship, Product
PCC is definitely trying to address user needs and not just doing things to satisfy certain...
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Relationship
PCC is a good product, and the company, the values represented, and the culture are amazing....
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Relationship, Operations, Product
When it comes to upgrades, PCC's support staff is always amazing and helpful. However, for every...
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Operations, Product
PCC is a really solid product. In my recommendation of PCC, I would tell someone that it is...
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Culture, Relationship
PCC does keep all promises. I am at PCC's user conferences, so I do hear their road map plans. They...
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Relationship
PCC is great. There are hiccups and things that don't work properly with all vendors, but PCC is...
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Relationship, Operations
One thing I like about PCC is that they have a wishing well where customers can ask for things that...
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Loyalty, Relationship
I am a big fan of PCC. That is why I wanted to give them a review. They look at our feedback, and...
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Product
PCC does have some quirks and glitches here and there, and there are some things that I wish were...
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Operations, Product
I like the ease of use of PCC. Someone doesn't need a degree to figure things out in this program....
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Loyalty, Relationship
It sounds like we are in it for the long run with PCC. I don't see us leaving anytime soon. Our...
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Relationship
I like PCC’s communication. They have recurring billing drop-ins, and those are very informative. We...
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Loyalty, Operations
The vendor is such a great company. I was talking to them for years before we switched to them. Epic...
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Operations
PCC said that the immunization registry would go smoothly, but it took months to implement because...
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Relationship, Operations, Product
There are a lot of wonderful things about PCC. Being able to customize and add new tests is...
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Product
One of my biggest challenges with PCC is that my notes are not visible to specialists and hospital...
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Loyalty, Relationship, Operations
When considering a new EMR, I did look at other vendors. There are a lot of Facebook pages for...
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Product
In PCC, even with the office protocols, I should have done things another way to make our flow...
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Operations
With PCC, the reporting capacity was supposed to be really great, but I have to figure out what...
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Loyalty, Operations
During the PCC implementation, there were so many roadblocks that happened with Epic. For example,...
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Product
The system is very intuitive and functional. It is easy to meet quality metrics with the dashboard,...
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Relationship
PCC never makes us feel like second-class citizens. They listen to our issues, and we get results.
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Relationship
I would say PCC keeps the majority of their promises. PCC prides themselves on being really...
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Product
The vendor participates in Carequality. It is fine, but it doesn't have that many users. In our...
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Loyalty, Product
We use a population health tool, and we were having issues early on with C-CDA documents. There were...
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Product
The biggest insufficiency in PCC right now is the identification of care gaps that are actionable in...
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Product
I suppose every software has a history, but as I understand the PCC system, a lot of the practice...
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Loyalty, Product
Over time, as PCC has grown and developed, the systems have existed in different databases. The...
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Relationship
We had been harping on PCC for a while about a wish list item we have, and they dragged their feet...
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Product
The system's lack of integration with other platforms is sometimes a challenge. It is probably a...
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Relationship, Product
I tell peers that PCC is a very stable system. It almost never goes down. The vendor's support...
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Loyalty, Product
If I could change something today, the first thing I would want to change would be for PCC to be...
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Relationship, Operations
I am on a first-name basis with the owner and founder of the company, as are a lot of clients. When...
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Operations
The vendor does upgrades every few months. They listen to their users. They base their upgrades on...
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Operations
The implementation when we went live was fantastic, and the vendor provides really good support and...
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Value
The cost is all included in the subscription fee. The vendor never charges for anything extra. PCC...
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Relationship, Product
The vendor does more than just support the product; they help with practice management in the office...
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Loyalty
We are not likely to ever move away from PCC. I recommend this solution to others all the time. I am...
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Relationship, Product
During COVID-19, the vendor pivoted, and they implemented a whole bunch of COVID-19 upgrades that...
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Relationship, Product
The reporting is excellent, so it makes it easy to see how we are doing. PCC has a dashboard that...
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Relationship, Operations
The vendor reaches out to offices proactively before people even have problems. PCC has what they...
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Culture, Operations, Product
The product works perfectly for us. When we had our demo, one of our people who would have been...
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Operations
We had some billing issues in PCC when we first started, and we wish we had a better team of people...
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Relationship, Product
We have had issues with the billing part of the solution. We need to be able to write in corrected...
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Relationship, Operations
PCC is very slow. When we first signed up for PCC, that was one of our big questions because we had...
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Relationship, Operations
PCC doesn't really call. When we had a security issue, we sent information to PCC, so we helped...
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Relationship
PCC could improve the functionality of the solution, but it is not terrible. We have told PCC about...
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Operations, Product
There was an issue that we had with all the information that came over from our former platform to...
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Loyalty
We moved to PCC due to a leadership decision. We were having a lot of issues with our previous...
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Product
We do have a problem right now with the check-in process. We have an online health screening and...
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Loyalty, Product
Before we had PCC's EHR, we had a different EHR. It was considered an EHR in the eyes of the federal...
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Relationship
PCC fixes concerns on the same day if they are fixable. PCC is just the best in terms of service....
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Operations, Product
When PCC has an update, we definitely do it. PCC prepares us, and they send out the information...
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Culture, Value
PCC definitely does avoid charging for everything. They have a subscription service, which we find...
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Relationship
PCC is incredibly aware of the needs of their pediatricians in terms of content. The people who work...
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Product
The office management piece of the system is still an open office platform. It basically uses...
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Operations, Product
There are some people who I would like to teach how to use the system but who won't bother because...
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Relationship
PCC's product support people are fabulous. They will respond at the drop of a hat to any questions...
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Operations
PCC makes their training available to us. The vendor has user groups and regular meetings for...
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Operations
We had an excellent implementation with PCC. We have our interoperability and communication in place...
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Value
PCC is costing me way too much now. The vendor could reduce their overall costs for the solution. I...
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Loyalty, Value
With the information I have now, I wouldn't buy this solution again. In a nutshell, I was sold a...
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Operations, Product
The clinical side is very happy with PCC's system. Getting on a new system is a learning curve, but...
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Relationship, Operations
I love the PCC conference. I like that they have regular events for physicians, nonphysicians, and...
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Loyalty, Product
The billing side of PCC needs a lot of work. That is PCC's biggest difficulty. When we first started...
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Relationship
If we need help, we can call PCC, and they immediately answer and work on our problem. I love that....
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Product
There are a few things I would like PCC to add. For example, we couldn't print the chart with one...
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Value
PCC is up front with their prices. The solution is more all inclusive, so there haven't been many...
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Relationship
Anytime there has been an issue with server connectivity, PCC’s support team has been really good...
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Loyalty, Product
What would be cool in PCC is some online scheduling for patients. Even if it was just for a flu...
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Operations
PCC sent an implementation team at the beginning, and then we had somebody else visit us later to...
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Operations, Product
PCC is very user friendly, and it is easy to find stuff. We can just click around and find what we...
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Culture, Value
PCC does not piecemeal charge us. Everything is lumped together, unless we add new things, like...
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Product
For certain features and things that we ask for, PCC definitely follows through on their promises....
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Operations
PCC is great with training. They are always available, and there are always multiple ways to receive...
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Relationship, Product
Integrating is PCC’s weakness, especially when it comes to dealing with third parties. For example,...
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Relationship
I would recommend PCC to anyone in this niche. My advice would be to be open-minded, hear PCC out,...
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Relationship
PCC cares about the solution, and they monitor it. Though it may not meet my goals, the vendor...
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Relationship
PCC’s customer service is excellent. That is really the main reason that we are with them and are...
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