PCC (Pediatrics) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Manager

Product

The PM and EHR are one and the same. My billers use an older version of the PM system, but I don't...

May 2024
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Manager

Relationship

The support has changed and improved from a few years ago. PCC still offers the best support hands...

May 2024
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Manager

Product

PCC is a phenomenal product. The system occasionally goes down for five minutes at most. There is...

May 2024
||
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Manager

Loyalty, Product

There are some things I wish were a bit more integrated with the EHR, like bidirectional texting to...

May 2024
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Manager

Relationship, Operations

PCC is really good about offering tools to help us learn their road map and current projects. They...

May 2024
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VP/Other Executive

Relationship

PCC is super collaborative. They pivot nicely in terms of our needs. They are extremely hands on and...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Product

The most archaic part of PCC’s technology is Partner, the back-end practice management software....

Apr 2024
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VP/Other Executive

Product

We use a third-party billing service, but when we try to have our employees learn Partner, I think...

Apr 2024
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Manager

Relationship, Operations

We have always felt a little like the vendor has abandoned us and has followed up more with newer...

Apr 2024
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(0)
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Manager

Culture, Value

Recently, we have done a lot more upgrades to our equipment, and I don't think that we have seen a...

Apr 2024
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Manager

Relationship, Operations

PCC could have more hands-on communication with clinics. I am usually in the know about what is...

Apr 2024
||
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Manager

Loyalty, Operations

PCC is really easy to use. It is like Facebook. That is something that I tell everyone who comes to...

Apr 2024
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Manager

Relationship

PCC is very receptive. Since our last meeting, we have had a shift in who our go-to person is, and...

Apr 2024
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VP/Other Executive

Operations, Product

PCC is a straightforward product. I have used probably five different EHRs in my lifetime, and it is...

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Operations, Product

PCC is consistently doing beta updates. I would say those come at least four to six times a year....

Apr 2024
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VP/Other Executive

Relationship, Product

Recently, PCC has been able to do a two-way interface on our vaccine registry. Before, when we...

Apr 2024
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VP/Other Executive

Relationship, Operations

The owner of PCC is present at events. They hold a user conference every summer that is free to...

Apr 2024
||
(0)
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VP/Other Executive

Value

There is a rumor out there that PCC is very expensive. In reality, the value that PCC provides can't...

Apr 2024
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(0)
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Manager

Relationship, Value

I would buy PCC again purely because I know the back end of my office now, and I know how expensive...

Apr 2024
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Manager

Culture, Loyalty, Relationship, Operations

At PCC's last conference, we were able to see the magnitude of what the vendor was doing and how...

Apr 2024
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Manager

Relationship, Operations

The value in PCC's conference came from connecting with other people who were using the system....

Apr 2024
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Manager

Relationship

PCC is very personable. We have a point of contact, and no matter what we have going on, we can...

Apr 2024
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Manager

Product

The billing side of PCC just works really well. When we get reports, they are very accurate. The...

Apr 2024
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Manager

Loyalty, Relationship, Operations, Product

The solutions that the PCC system integrates with work 100%, and there are a few systems that I wish...

Apr 2024
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(0)
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Manager

Product

Our vaccines all read back and forth from the state registry to PCC, so when we give a vaccine, the...

Apr 2024
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Manager

Operations

PCC is really good at supporting the go-live process. If we need training or help with anything, PCC...

Apr 2024
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Manager

Product

I want to be 100% completely paperless. PCC came out with an upgrade that gave us a little more...

Apr 2024
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CEO/President

Relationship, Operations

PCC is continuously improving the product to meet needs. They are responsive to concerns and...

Apr 2024
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(0)
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CEO/President

Loyalty, Relationship, Product

PCC has a very solid pediatric EMR that is very robust and customizable. We rarely have IT issues,...

Apr 2024
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Manager

Operations

Training for me has never been a problem. I have been able to pick up the phone and essentially get...

Apr 2024
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Manager

Relationship, Product

PCC is a very progressive system that is implemented and available. Sometimes talking our providers...

Apr 2024
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Manager

Loyalty, Operations

We are transitioning to the upgrades that PCC is doing with the EHR. They are transitioning us from...

Apr 2024
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Manager

Relationship

I was alerted by PCC that there was a server issue. PCC had to tell me that the server wasn't...

Apr 2024
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Manager

Product

I do recommend PCC to a great deal of other managers in our area. PCC is the most user-friendly...

Apr 2024
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Manager

Relationship, Operations, Product

I have been with the vendor for so long that I know why they put out the updates they do and why it...

Apr 2024
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Manager

Operations

PCC surpasses my expectations when it comes to implementations. When we went live with PCC's system,...

Apr 2024
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Manager

Relationship

If I send an issue to PCC via email, it takes the vendor two days to fix things, upload a document,...

Apr 2024
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Manager

Culture, Operations

PCC did exactly what they said they would do in terms of changing over and integrating the old with...

Apr 2024
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(0)
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Manager

Relationship

With PCC, there is executive involvement because the original owner of the company is still at every...

Apr 2024
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Manager

Relationship

A big part of what PCC does is listen. When we were going through changes, PCC still listened...

Apr 2024
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Manager

Relationship

Through the years, PCC continues to change how they do things and interact with clients. I have a...

Apr 2024
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Manager

Relationship, Product

I'm probably one of PCC’s biggest cheerleaders. I value loyalty, and when someone has the same...

Apr 2024
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Physician

Relationship, Operations, Product

Things with PCC have gone well. We have definitely learned the system better as time has gone on....

Apr 2024
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(0)
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Manager

Product

PCC hasn't quite got all the reports in the EHR yet, so we are still using Partner PM for reporting...

Apr 2024
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(0)
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Manager

Product

PCC has done some upgrades to their EHR system because they are trying to transfer the Partner PM...

Apr 2024
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Manager

Relationship

PCC is pediatric specific, and PCC is able to cater more to pediatricians than a general vendor like...

Apr 2024
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(0)
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Manager

Value

PCC audits all things within a certain period and charges us for how many charges we put in. The...

Apr 2024
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(0)
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Manager

Relationship

If we place a call to PCC, there is always somebody who will answer the phone. I can call the...

Apr 2024
||
(0)
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Physician

Relationship, Product

The big challenge we came across with PCC was the integration of different components. We have...

Apr 2024
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(0)
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Physician

Operations

We had a very structured training schedule with PCC. They gave us homework to do before we met with...

Apr 2024
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(0)
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Physician

Relationship, Operations

PCC is very user friendly. I think there is a lot more put on the person using it rather than a lot...

Apr 2024
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(0)
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Manager

Relationship, Operations

I would recommend PCC to any pediatric practice. Prospective customers should create a wish list...

Apr 2024
||
(0)
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Physician

Operations, Product

PCC does great with upgrades. As new vaccines have come out, the vendor has upgraded the system with...

Apr 2024
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Physician

Operations, Product

We have lab notes that come in from different hospitals, so there are a lot of moving documents in...

Apr 2024
||
(0)
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Physician

Loyalty, Relationship, Product

PCC is bringing in ideas about AI. I know they are incorporating more dictation into the system. I...

Apr 2024
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(0)
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Physician

Loyalty

When we chose PCC, they explained to us that they do a big part of the metrics. Obviously, metrics...

Apr 2024
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(0)
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Physician

Product

There are some things that I would like PCC to add to the system, but those things aren't PCC's...

Mar 2024
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Physician

Relationship

Whenever we have an issue, like claims not crossing over to the clinically integrated network that...

Mar 2024
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(0)
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Physician

Relationship, Operations

The unique things about PCC are their customer service and the fact that they don't nickel-and-dime....

Mar 2024
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(0)
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Physician

Relationship, Operations, Product

PCC updated their prescription system. They have integrated with that, and now they can give us the...

Mar 2024
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(0)
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Physician

Loyalty

Since PCC's practice management system existed for about 20 years before they created their EHR,...

Mar 2024
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(0)
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Physician

Operations, Product

PCC's system was specifically designed for pediatrics from the beginning, so it is built for a...

Mar 2024
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(0)
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Physician

Culture, Value

PCC's product requires a subscription. It isn't the cheapest option out there, but the vendor...

Mar 2024
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(0)
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Physician

Relationship

The vendor's higher-ups are very accessible. They don't hide in an ivory tower. They are out on the...

Mar 2024
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Physician

Relationship, Operations

When the vendor does enhancements, they don’t ask what we want to do. They ask us why we want those...

Mar 2024
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(0)
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Physician

Loyalty

We recently got an email from PCC about their next upgrade, and we are drooling at some of the...

Mar 2024
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(0)
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Physician

Relationship, Product

PCC has a public road map where they let everyone know what is in the works. The only time they...

Mar 2024
||
(0)
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Physician

Relationship, Operations

PCC excels in their overall approach. A different vendor’s approach was to tell us what we needed to...

Mar 2024
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(0)
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Physician

Relationship

Every office has a client advocate from PCC. Our advocate reaches out to our office on a regular...

Mar 2024
||
(0)
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Physician

Loyalty, Relationship

I am a strong advocate for and a big fan of the system. I love it, so it is a pleasure to be able to...

Mar 2024
||
(0)
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Physician

Loyalty, Relationship, Product

Based on what PCC has told us about the things on the horizon for them, things are only going to get...

Mar 2024
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(0)
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Physician

Product

There are too many things in the product that require the use of a mouse. The vendor needs to add...

Mar 2024
||
(0)
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Physician

Operations

With another vendor's implementation, the person doing the implementation seemed like they had to...

Mar 2024
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(0)
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Manager

Product

The solution is pediatric friendly. PCC is so easy to use for all ages. There are not a lot of...

Feb 2024
||
(0)
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Manager

Loyalty, Product

In the future, we would like to have a patient self-scheduling interface in PCC; that could be...

Feb 2024
||
(0)
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Manager

Operations

During the implementation, we had regularly scheduled meetings where PCC would train us on different...

Feb 2024
||
(0)
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Manager

Relationship, Operations

PCC is always looking for ways to improve. PCC has asked for feedback from practices on how we use...

Feb 2024
||
(0)
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Manager

Relationship

PCC has excellent customer service, and they are excellent at problem-solving. We can email the...

Feb 2024
||
(0)
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Manager

Operations

PCC was expensive, and there were a few gaps in their training. One of the trainers could have had a...

Feb 2024
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(0)
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Manager

Loyalty, Relationship, Product

For areas of improvement, the vendor is on the right track, but the prior authorization process is...

Feb 2024
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(0)
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Manager

Product

I like the fact that PCC is pediatric specific yet customizable. Not everybody operates or wants...

Feb 2024
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(0)
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Manager

Relationship

PCC does particularly well with their customer service. They are responsive to questions and follow...

Feb 2024
||
(0)
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Manager

Operations

PCC has trainings scheduled at times that I'm not available, but they do have multiple options...

Feb 2024
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(0)
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Manager

Loyalty, Product

The PM side has been a separate function, and PCC is building that into the EHR so that the PM and...

Feb 2024
||
(0)
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Physician

Relationship, Product

Things have gone great with PCC. We have had no problems. Whenever we need someone's COVID-19 or flu...

Feb 2024
||
(0)
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Physician

Relationship, Operations

PCC has a great group of people to work with. They are extremely available all the time and are very...

Feb 2024
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(0)
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Physician

Product

All PCC does is pediatrics. My satisfaction with PCC’s specialty-specific functionality is high...

Feb 2024
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(0)
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Physician

Product

What technology is missing from PCC is the ability to lock out particular charts from particular...

Feb 2024
||
(0)
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Physician

Relationship, Product

There are some issues with our reporting. We can't download information from the immunization...

Feb 2024
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Physician

Product

The EHR can do what we need it to do. We work with it very easily. And another practice across town...

Feb 2024
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Physician

Relationship

We still have the PCC EHR and PM software, and there are periodical updates that are really easy to...

Feb 2024
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Physician

Relationship

PCC has a lot to do, and sometimes timelines move because of factors outside their control, but they...

Feb 2024
||
(0)
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Physician

Culture, Value

PCC has a one-cost payment structure, and the only additional cost we have is for an optional...

Feb 2024
||
(0)
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Physician

Operations, Product

We have had recent upgrades. The updates occur every several weeks, and I like that the upgrades...

Feb 2024
||
(0)
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Physician

Operations

We haven't done the training for a while since we have been with the system for many years. Whenever...

Feb 2024
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(0)
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Physician

Product

PCC is easy to use. It is pediatric specific, and it does exactly what we want and need. The great...

Feb 2024
||
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Physician

Operations, Product

We have unique providers who rotate in and out of our office, and they can figure out how to use the...

Feb 2024
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(0)
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Physician

Relationship, Operations

We have a yearly conference that only pediatricians attend. Specifically for pediatrics, PCC is the...

Feb 2024
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(0)
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Physician

Relationship

PCC’s support is outstanding. We know the people in support, and we can contact them. I also know...

Feb 2024
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(0)
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Physician

Product, Value

We have better follow-up care with our patients. By tracking things through the EHR, we can recall...

Feb 2024
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(0)
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Physician

Value

If we look at all of the functionality and the fact that PCC doesn't nickel-and-dime us to death,...

Feb 2024
||
(0)
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Physician

Value

I have recommended PCC several times, and I do that all the time without reservations. We have had...

Feb 2024
||
(0)
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Physician

Relationship, Value

We have been very happy with PCC. We would go with them again. All aspects of the company work well....

Feb 2024
||
(0)
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CEO/President

Relationship, Product

For the most part, bidirectional communication with our state's immunization registry is very good....

Feb 2024
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(0)
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CEO/President

Culture, Value

One of the vendor’s strengths is avoiding charging for every little thing. They are very up front...

Feb 2024
||
(0)
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CEO/President

Relationship, Operations

PCC is very good at supporting us in the go-live process and in significant upgrades to the...

Feb 2024
||
(0)
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CEO/President

Loyalty, Product

The online scheduling is a huge gap for the product. Every other EMR has that available. PCC should...

Feb 2024
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(0)
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Manager

Relationship, Operations

The customer service has always been great with PCC. Occasionally, if we add a shot, I will shoot...

Jan 2024
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(0)
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Manager

Product

Everything in PCC is based on pediatrics and what we need. Everything is interchangeable, and we can...

Jan 2024
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(0)
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Manager

Product

We still cannot order labs from our computer to the labs for PCC. We can receive labs, but we cannot...

Jan 2024
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(0)
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Manager

Relationship, Product

PCC’s emergency response used to be quicker. A few times that we felt something was an emergency, we...

Jan 2024
||
(0)
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Manager

Operations

PCC has been running very slowly, and the vendor said that we are not yet up for an upgrade. I wish...

Jan 2024
||
(0)
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Manager

Relationship

If someone were looking for a company to help them stay on top of their A/R, claims submission, and...

Jan 2024
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(0)
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Manager

Relationship

Customer service is by far the best part of PCC. It is always easy to reach someone at PCC, and we...

Jan 2024
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(0)
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Manager

Operations

PCC's product is intuitive. It is designed to work with pediatric patients, whereas most EHRs are...

Jan 2024
||
(0)
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Manager

Loyalty, Relationship, Product

There are small improvements that could be made across the board in different aspects, but I don't...

Jan 2024
||
(0)
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Manager

Value

We have been able to increase revenue and billing with PCC, and we have decreased charting time....

Jan 2024
||
(0)
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CEO/President

Relationship, Product

PCC doesn't work well with our other products at all. The vendor is known for that, and they pride...

Jan 2024
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(0)
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CEO/President

Product

PCC is very easy to use. It is a stable product that is specific to the pediatric area, and it meets...

Jan 2024
||
(0)
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CEO/President

Product

PCC doesn't do a great job of directly communicating with patients, and patients don't have the...

Jan 2024
||
(0)
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Manager

Product

PCC lacks a little on the billing administrative side. I have found that compared to our previous...

Jan 2024
||
(0)
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Manager

Relationship, Product

PCC is a pediatric-specific solution, and that does make a difference for us because the vendor has...

Jan 2024
||
(0)
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Manager

Operations

PCC has been wonderful in getting us set up. They send somebody to our office and have somebody walk...

Jan 2024
||
(0)
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Manager

Relationship, Operations, Product

PCC updates their technology very frequently. I feel like they are up to speed with what people...

Jan 2024
||
(0)
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Manager

Relationship, Operations

When we initially set things up, we had a client advocate that we could access fairly easily. Our...

Jan 2024
||
(0)
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Manager

Relationship

We can reach some of the executives at PCC when we have an issue with some of the lower-level team...

Jan 2024
||
(0)
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Manager

Relationship, Product

PCC’s bidirectional communication with our state’s immunization registry is great. Everything...

Jan 2024
||
(0)
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Manager

Relationship

Recently, it has taken a bit of time for PCC to get back to us and come up with solutions. For a...

Jan 2024
||
(0)
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Manager

Operations, Product

There is a lot of information that PCC provides in their system, so it takes a bit of time to get...

Jan 2024
||
(0)
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CEO/President

Relationship

The people we work with at PCC are our friends and family; they are not just people who sell us...

Dec 2023
||
(0)
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CEO/President

Operations, Product

The biggest thing I like about PCC is it can adapt to our needs. It is very customizable. PCC has...

Dec 2023
||
(0)
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CEO/President

Relationship, Product

We had an issue with vaccines recently. Changing the billing and the way we document our shots can...

Dec 2023
||
(0)
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CEO/President

Product

The pharmacy module is great. PCC has upgraded it to the point that when we prescribe a medication...

Dec 2023
||
(0)
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CEO/President

Product

In PCC, our providers can run reports; in other systems, that takes an IT person. However, the...

Dec 2023
||
(0)
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CEO/President

Product

In PCC, the prescribing module is separate from the EHR module, so we have to go out of the EHR...

Dec 2023
||
(0)
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CEO/President

Relationship, Operations

PCC provides so much. They have classes and chat rooms, and in the PCC community, if another...

Dec 2023
||
(0)
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Manager

Relationship

Usually, everything runs really smoothly, but sometimes it is a little challenging to speak with a...

Dec 2023
||
(0)
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Manager

Relationship

PCC is probably the only vendor tailored to pediatrics. And their primary goal is to help us succeed...

Dec 2023
||
(0)
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Physician

Loyalty, Product

The PCC platform is exclusive to pediatrics. It is not something we are going to apply to another...

Dec 2023
||
(0)
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Physician

Relationship

PCC does a fabulous job with the support of their customer base. They give good dashboard...

Dec 2023
||
(0)
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Physician

Product

What PCC does not do well is adapt to an organization the size of mine. For me to run reports, I...

Dec 2023
||
(0)
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Physician

Loyalty, Relationship, Product

PCC is trying to move to a consolidated database, and they have a conflict within the organization...

Dec 2023
||
(0)
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Physician

Product

PCC has a piece of their product that has been there from the beginning. It is on the practice...

Dec 2023
||
(0)
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Physician

Relationship, Operations, Product

PCC is easy to use. When we bring new people on board in our organization, our EMR isn't a stumbling...

Nov 2023
||
(0)
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Physician

Loyalty

PCC would definitely be part of our long-term plans, but we were bought out, and our parent...

Nov 2023
||
(0)
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Physician

Loyalty, Product

There are little things in the system that are clunky to fill out, like forms. That is a problem. We...

Nov 2023
||
(0)
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Physician

Relationship

PCC is a pediatric-only system, but the thing that makes the system stand out is the vendor's...

Nov 2023
||
(0)
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CEO/President

Relationship

The people at PCC answer their phones when I call. They are quite friendly and have personable...

Nov 2023
||
(0)
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CEO/President

Value

PCC is not cheap, but we get what we pay for, and I can’t imagine functioning without the product....

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Operations

PCC does a good job of trying to speak with their customers as a whole, figure out what customers'...

Nov 2023
||
(0)
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VP/Other Executive

Product

PCC has given us all of the forms we need in the system for mental health screenings. They have...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty

We didn't even entertain anything else because we had experience with PCC before. When the clinic...

Nov 2023
||
(0)
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VP/Other Executive

Product

The bidirectional communication with our state’s immunization registry is great. It was only in the...

Nov 2023
||
(0)
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VP/Other Executive

Operations

PCC was really great with our go-live. They didn't really need to train me because I was already...

Nov 2023
||
(0)
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VP/Other Executive

Loyalty, Product

My colleagues' EHRs do a better job of integrating outside stuff than PCC does. For example, I...

Nov 2023
||
(0)
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VP/Other Executive

Product

We can't send prescriptions from our phones in the system. We have the ability to view the charts...

Nov 2023
||
(0)
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VP/Other Executive

Product

I love the fact that we can send out text messages to our patients using the system’s broadcast...

Nov 2023
||
(0)
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VP/Other Executive

Relationship, Product

Things are not bidirectional when we get direct secure messages from specialists and need to reach...

Nov 2023
||
(0)
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Physician

Relationship, Product

PCC has been able to develop new things. And when something goes wrong with an update, they quickly...

Oct 2023
||
(0)
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Physician

Product

There is always some additional functionality that the vendor could release. For example, in our...

Oct 2023
||
(0)
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Physician

Relationship, Operations

I have greatly enjoyed using PCC's system. The solution is really easy to use, but when I need...

Oct 2023
||
(0)
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Physician

Operations, Product

The product itself has strong templates. I have had medical students come here, and they are able to...

Oct 2023
||
(0)
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VP/Other Executive

Relationship

PCC is great, and they really support us being independent. There was a period of time when we...

Oct 2023
||
(0)
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VP/Other Executive

Loyalty

There are some things that the vendor still does in an old-fashioned way. PCC has been working on a...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

PCC always has a vision, and they tell us what is coming. At their annual conference, they always...

Oct 2023
||
(0)
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VP/Other Executive

Operations

PCC's training modules are all really good. The vendor has everything online. They also have both...

Oct 2023
||
(0)
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VP/Other Executive

Relationship, Operations

PCC's annual conference gives people opportunities to learn how best to use PCC's system and run a...

Oct 2023
||
(0)
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Manager

Relationship

The number-one thing I like about PCC is how responsive their support people are. Those people are...

Oct 2023
||
(0)
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 or  to see details.

Manager

Product

The system is designed for pediatrics, so it is very easy to use. PCC supports our business more...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Operations, Product

I like PCC's practice management system. PCC is beginning to integrate that into their EHR. They are...

Oct 2023
||
(0)
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CEO/President

Loyalty

PCC's system helps our practice run more efficiently. That is why we picked it. We evaluated all of...

Oct 2023
||
(0)
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CEO/President

Loyalty, Operations, Value

We picked PCC's system because it is very pediatric focused. Additionally, PCC is good at not...

Oct 2023
||
(0)
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 or  to see details.

CEO/President

Product, Value

Immunizations, particularly in pediatrics, have changed rapidly with all the different variations...

Oct 2023
||
(0)
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 or  to see details.

CEO/President

Product

One of the things that I love about PCC is that it is a subscription service. Every few years, we...

Oct 2023
||
(0)
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 or  to see details.

CEO/President

Product

The product gives us the ability to create specific templates in the EHR, and those templates...

Oct 2023
||
(0)
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CEO/President

Product

There have been some really nice recent enhancements with PCC. We have quick access to electronic...

Oct 2023
||
(0)
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CEO/President

Loyalty, Product

If PCC had an integrated telemedicine solution, that would be awesome. I don't know whether anybody...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Loyalty

I used PCC's solution in the past, and I was happy with what they provided. And then I had some...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

PCC has been great with what I’m working on at the moment. They can fix any little issue very...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Operations, Product

I wish PCC were a little faster, and they could have more drop-in sessions at different times of...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Operations

For new users of PCC's system, there are online videos, and we have a client advocate available who...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Product

We are currently connected to an HIE with a different vendor. Our data is pushed to local...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship

PCC is very receptive and solicits frequent user input. I have made many enhancement requests, and...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Operations

The implementation of the PCC solution was good and so was the training. PCC did multiple trainings...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Operations, Product

PCC is very customizable in terms of how I can set up my notes and how my workflow goes. I was able...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Product

PCC does a good job of trying to integrate new stuff. There are some things that take a little...

Sep 2023
||
(0)
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 or  to see details.

CEO/President

Product

PCC’s program is really awesome because it helps me remember patients. It tells me my well-visit...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

We have had representatives from PCC on-site to help us out. If we have any questions, we have a...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

For any company, support is the biggest asset, and PCC really has support pretty much down. The...

Sep 2023
||
(0)
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 or  to see details.

Manager

Product

I would like to see PCC offer more bidirectional integration with outside systems. All of PCC’s...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

PCC not only provides us with the program itself on-site on the server but also manages the network...

Sep 2023
||
(0)
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Manager

Product

PCC is a very simple program, and we can create our own type of progress notes, so the platform is...

Sep 2023
||
(0)
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Manager

Relationship

My experience with PCC has been really good. I get a lot of support from PCC’s support team, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like the ease of use and that the product is specific to pediatrics. PCC is always on top of...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

I like that the training is always available and that it is easy to follow.

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

The support team is good and always helpful. They direct us to the right place to fulfill our needs.

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I like that the vendor is great at listening to us and implementing what we want. They work really...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

PCC is excellent at listening to the system's users and taking input in terms of what is important...

Aug 2023
||
(0)
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 or  to see details.

Manager

Operations

I would recommend that the vendor update their training videos. They have made leaps and bounds with...

Aug 2023
||
(0)
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Manager

Culture, Relationship

At one point, we recently had a computer fail, and we needed immediate assistance. PCC's emergency...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

The vendor is available to us on an as-needed basis. They have always offered us regular phone...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

PCC is an excellent solution that is very targeted at pediatrics. That makes the system unique. The...

Aug 2023
||
(0)
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 or  to see details.

Manager

Operations

We benefitted from the system's go-live. We received excellent training and integration options from...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Relationship, Product

There are a few components of the EHR that can be cumbersome. PCC is working on a solution to those...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

My favorite thing about PCC is that they focus on private practice pediatricians and are unique to...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

The system is very simple to use and can be learned in less than five minutes. The product does what...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

The quality of the system's two-way texting ability with built-in faxes is very poor because the...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

PCC's technology and capabilities are there, and it isn't like the vendor is reinventing the wheel,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

I absolutely love the system, but I also have to consider other things. There is some technology...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

Sometimes, PCC's timeline changes, but PCC does a great job of letting us know when their updates...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

There have been a few tickets that PCC hasn't responded to in a timely enough manner, but overall,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

From our organization's standpoint, PCC has missed a couple of things. We have multiple facilities,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

Recommending PCC is a no-brainer. I would tell others that they 100% want PCC. In the past, I have...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

One piece of technology that is missing from our vendor’s solution is bidirectional communication...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

We implemented the PCC solution during the COVID-19 pandemic, so we had a totally remote go-live,...

Aug 2023
||
(0)
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 or  to see details.

Physician

Relationship, Product

The billing in the system leaves little to be desired, and our billing department doesn’t like the...

Aug 2023
||
(0)
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 or  to see details.

Physician

Operations

PCC also has really easy-to-follow, transparent instructions on how to do anything in their EHR, and...

Aug 2023
||
(0)
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 or  to see details.

Physician

Value

PCC is more expensive up front, but they don’t charge us for everything. There was some disaster on...

Aug 2023
||
(0)
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 or  to see details.

Physician

Relationship

There were some places with PCC where our expectations were different from what we were led to...

Aug 2023
||
(0)
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 or  to see details.

Physician

Operations

PCC’s setup and implementation were good, and we had weekly meetings with assignments. There was...

Aug 2023
||
(0)
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Physician

Loyalty

I read and talked to people about PCC and felt like PCC’s customer service would be superior. I also...

Aug 2023
||
(0)
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Manager

Loyalty, Product

In Partner PM, we are missing self-driven appointments. A patient can't go on our website and pick a...

Aug 2023
||
(0)
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Manager

Relationship, Operations

PCC has webinars, and they have meetings. They make everything available to me. I might not always...

Aug 2023
||
(0)
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 or  to see details.

Physician

Relationship, Operations

PCC’s training is fantastic, and we have a client advocate that answers all our emails really...

Aug 2023
||
(0)
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 or  to see details.

Physician

Relationship

When we were having problems early on, I emailed one of the head people at PCC, and they took...

Aug 2023
||
(0)
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 or  to see details.

Physician

Loyalty, Relationship, Operations

We went with PCC because they help doctors do the best job at taking care of their patients, look...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

PCC has been really helpful on the customer service end. PCC provides great help when something is...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

Sometimes PCC’s updates cause the system to run slow afterward, and the next morning is rough. PCC...

Jul 2023
||
(0)
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 or  to see details.

Manager

Operations

PCC is very user friendly and intuitive, so training new people on the system goes pretty quickly.

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

The only thing that would make PCC even better would be if we could process payments through it....

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

We would like to be able to see multiple providers’ schedules at one time. Not having that...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

The product is old school. I don't know how many people use green screens. If we could just convert...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Our people have never complained about the product. PCC’s executives have been pretty good when we...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

I could use some more training on the things that I use in PCC, like the deposit functionality and...

Jul 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

PCC has made a lot of promises that they haven't followed through on. They will offer resources, but...

Jul 2023