PCC (Pediatrics) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Before we had PCC's EHR, we had a different EHR. It was considered an EHR in the eyes of the federal...
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Relationship
PCC fixes concerns on the same day if they are fixable. PCC is just the best in terms of service....
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Operations, Product
When PCC has an update, we definitely do it. PCC prepares us, and they send out the information...
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Culture, Value
PCC definitely does avoid charging for everything. They have a subscription service, which we find...
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Relationship
PCC is incredibly aware of the needs of their pediatricians in terms of content. The people who work...
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Product
The office management piece of the system is still an open office platform. It basically uses...
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Operations, Product
There are some people who I would like to teach how to use the system but who won't bother because...
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Relationship
PCC's product support people are fabulous. They will respond at the drop of a hat to any questions...
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Operations
PCC makes their training available to us. The vendor has user groups and regular meetings for...
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Operations
We had an excellent implementation with PCC. We have our interoperability and communication in place...
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Value
PCC is costing me way too much now. The vendor could reduce their overall costs for the solution. I...
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Loyalty, Value
With the information I have now, I wouldn't buy this solution again. In a nutshell, I was sold a...
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Operations, Product
The clinical side is very happy with PCC's system. Getting on a new system is a learning curve, but...
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Relationship, Operations
I love the PCC conference. I like that they have regular events for physicians, nonphysicians, and...
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Loyalty, Product
The billing side of PCC needs a lot of work. That is PCC's biggest difficulty. When we first started...
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Relationship
If we need help, we can call PCC, and they immediately answer and work on our problem. I love that....
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Product
There are a few things I would like PCC to add. For example, we couldn't print the chart with one...
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Value
PCC is up front with their prices. The solution is more all inclusive, so there haven't been many...
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Relationship
Anytime there has been an issue with server connectivity, PCC’s support team has been really good...
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Loyalty, Product
What would be cool in PCC is some online scheduling for patients. Even if it was just for a flu...
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Operations
PCC sent an implementation team at the beginning, and then we had somebody else visit us later to...
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Operations, Product
PCC is very user friendly, and it is easy to find stuff. We can just click around and find what we...
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Culture, Value
PCC does not piecemeal charge us. Everything is lumped together, unless we add new things, like...
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Product
For certain features and things that we ask for, PCC definitely follows through on their promises....
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Operations
PCC is great with training. They are always available, and there are always multiple ways to receive...
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Relationship, Product
Integrating is PCC’s weakness, especially when it comes to dealing with third parties. For example,...
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Relationship
I would recommend PCC to anyone in this niche. My advice would be to be open-minded, hear PCC out,...
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Relationship
PCC cares about the solution, and they monitor it. Though it may not meet my goals, the vendor...
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Relationship
PCC’s customer service is excellent. That is really the main reason that we are with them and are...
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Product
The PM and EHR are one and the same. My billers use an older version of the PM system, but I don't...
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Relationship
The support has changed and improved from a few years ago. PCC still offers the best support hands...
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Product
PCC is a phenomenal product. The system occasionally goes down for five minutes at most. There is...
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Loyalty, Product
There are some things I wish were a bit more integrated with the EHR, like bidirectional texting to...
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Relationship, Operations
PCC is really good about offering tools to help us learn their road map and current projects. They...
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Relationship
PCC is super collaborative. They pivot nicely in terms of our needs. They are extremely hands on and...
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Loyalty, Product
The most archaic part of PCC’s technology is Partner, the back-end practice management software....
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Product
We use a third-party billing service, but when we try to have our employees learn Partner, I think...
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Relationship, Operations
We have always felt a little like the vendor has abandoned us and has followed up more with newer...
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Culture, Value
Recently, we have done a lot more upgrades to our equipment, and I don't think that we have seen a...
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Relationship, Operations
PCC could have more hands-on communication with clinics. I am usually in the know about what is...
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Loyalty, Operations
PCC is really easy to use. It is like Facebook. That is something that I tell everyone who comes to...
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Relationship
PCC is very receptive. Since our last meeting, we have had a shift in who our go-to person is, and...
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Operations, Product
PCC is a straightforward product. I have used probably five different EHRs in my lifetime, and it is...
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Loyalty, Relationship, Operations, Product
PCC is consistently doing beta updates. I would say those come at least four to six times a year....
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Relationship, Product
Recently, PCC has been able to do a two-way interface on our vaccine registry. Before, when we...
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Relationship, Operations
The owner of PCC is present at events. They hold a user conference every summer that is free to...
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Value
There is a rumor out there that PCC is very expensive. In reality, the value that PCC provides can't...
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Relationship, Value
I would buy PCC again purely because I know the back end of my office now, and I know how expensive...
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Culture, Loyalty, Relationship, Operations
At PCC's last conference, we were able to see the magnitude of what the vendor was doing and how...
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Relationship, Operations
The value in PCC's conference came from connecting with other people who were using the system....
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Relationship
PCC is very personable. We have a point of contact, and no matter what we have going on, we can...
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Product
The billing side of PCC just works really well. When we get reports, they are very accurate. The...
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Loyalty, Relationship, Operations, Product
The solutions that the PCC system integrates with work 100%, and there are a few systems that I wish...
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Product
Our vaccines all read back and forth from the state registry to PCC, so when we give a vaccine, the...
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Operations
PCC is really good at supporting the go-live process. If we need training or help with anything, PCC...
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Product
I want to be 100% completely paperless. PCC came out with an upgrade that gave us a little more...
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Relationship, Operations
PCC is continuously improving the product to meet needs. They are responsive to concerns and...
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Loyalty, Relationship, Product
PCC has a very solid pediatric EMR that is very robust and customizable. We rarely have IT issues,...
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Operations
Training for me has never been a problem. I have been able to pick up the phone and essentially get...
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Relationship, Product
PCC is a very progressive system that is implemented and available. Sometimes talking our providers...
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Loyalty, Operations
We are transitioning to the upgrades that PCC is doing with the EHR. They are transitioning us from...
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Relationship
I was alerted by PCC that there was a server issue. PCC had to tell me that the server wasn't...
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Product
I do recommend PCC to a great deal of other managers in our area. PCC is the most user-friendly...
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Relationship, Operations, Product
I have been with the vendor for so long that I know why they put out the updates they do and why it...
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Operations
PCC surpasses my expectations when it comes to implementations. When we went live with PCC's system,...
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Relationship
If I send an issue to PCC via email, it takes the vendor two days to fix things, upload a document,...
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Culture, Operations
PCC did exactly what they said they would do in terms of changing over and integrating the old with...
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Relationship
With PCC, there is executive involvement because the original owner of the company is still at every...
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Relationship
A big part of what PCC does is listen. When we were going through changes, PCC still listened...
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Relationship
Through the years, PCC continues to change how they do things and interact with clients. I have a...
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Relationship, Product
I'm probably one of PCC’s biggest cheerleaders. I value loyalty, and when someone has the same...
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Relationship, Operations, Product
Things with PCC have gone well. We have definitely learned the system better as time has gone on....
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Product
PCC hasn't quite got all the reports in the EHR yet, so we are still using Partner PM for reporting...
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Product
PCC has done some upgrades to their EHR system because they are trying to transfer the Partner PM...
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Relationship
PCC is pediatric specific, and PCC is able to cater more to pediatricians than a general vendor like...
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Value
PCC audits all things within a certain period and charges us for how many charges we put in. The...
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Relationship
If we place a call to PCC, there is always somebody who will answer the phone. I can call the...
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Relationship, Product
The big challenge we came across with PCC was the integration of different components. We have...
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Operations
We had a very structured training schedule with PCC. They gave us homework to do before we met with...
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Relationship, Operations
PCC is very user friendly. I think there is a lot more put on the person using it rather than a lot...
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Relationship, Operations
I would recommend PCC to any pediatric practice. Prospective customers should create a wish list...
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Operations, Product
PCC does great with upgrades. As new vaccines have come out, the vendor has upgraded the system with...
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Operations, Product
We have lab notes that come in from different hospitals, so there are a lot of moving documents in...
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Loyalty, Relationship, Product
PCC is bringing in ideas about AI. I know they are incorporating more dictation into the system. I...
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Loyalty
When we chose PCC, they explained to us that they do a big part of the metrics. Obviously, metrics...
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Product
There are some things that I would like PCC to add to the system, but those things aren't PCC's...
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Relationship
Whenever we have an issue, like claims not crossing over to the clinically integrated network that...
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Relationship, Operations
The unique things about PCC are their customer service and the fact that they don't nickel-and-dime....
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Relationship, Operations, Product
PCC updated their prescription system. They have integrated with that, and now they can give us the...
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Loyalty
Since PCC's practice management system existed for about 20 years before they created their EHR,...
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Operations, Product
PCC's system was specifically designed for pediatrics from the beginning, so it is built for a...
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Culture, Value
PCC's product requires a subscription. It isn't the cheapest option out there, but the vendor...
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Relationship
The vendor's higher-ups are very accessible. They don't hide in an ivory tower. They are out on the...
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Relationship, Operations
When the vendor does enhancements, they don’t ask what we want to do. They ask us why we want those...
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Loyalty
We recently got an email from PCC about their next upgrade, and we are drooling at some of the...
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Relationship, Product
PCC has a public road map where they let everyone know what is in the works. The only time they...
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Relationship, Operations
PCC excels in their overall approach. A different vendor’s approach was to tell us what we needed to...
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Relationship
Every office has a client advocate from PCC. Our advocate reaches out to our office on a regular...
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Loyalty, Relationship
I am a strong advocate for and a big fan of the system. I love it, so it is a pleasure to be able to...
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Loyalty, Relationship, Product
Based on what PCC has told us about the things on the horizon for them, things are only going to get...
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Product
There are too many things in the product that require the use of a mouse. The vendor needs to add...
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Operations
With another vendor's implementation, the person doing the implementation seemed like they had to...
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Product
The solution is pediatric friendly. PCC is so easy to use for all ages. There are not a lot of...
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Loyalty, Product
In the future, we would like to have a patient self-scheduling interface in PCC; that could be...
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Operations
During the implementation, we had regularly scheduled meetings where PCC would train us on different...
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Relationship, Operations
PCC is always looking for ways to improve. PCC has asked for feedback from practices on how we use...
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Relationship
PCC has excellent customer service, and they are excellent at problem-solving. We can email the...
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Operations
PCC was expensive, and there were a few gaps in their training. One of the trainers could have had a...
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Loyalty, Relationship, Product
For areas of improvement, the vendor is on the right track, but the prior authorization process is...
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Product
I like the fact that PCC is pediatric specific yet customizable. Not everybody operates or wants...
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Relationship
PCC does particularly well with their customer service. They are responsive to questions and follow...
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Operations
PCC has trainings scheduled at times that I'm not available, but they do have multiple options...
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Loyalty, Product
The PM side has been a separate function, and PCC is building that into the EHR so that the PM and...
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Relationship, Product
Things have gone great with PCC. We have had no problems. Whenever we need someone's COVID-19 or flu...
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Relationship, Operations
PCC has a great group of people to work with. They are extremely available all the time and are very...
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Product
All PCC does is pediatrics. My satisfaction with PCC’s specialty-specific functionality is high...
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Product
What technology is missing from PCC is the ability to lock out particular charts from particular...
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Relationship, Product
There are some issues with our reporting. We can't download information from the immunization...
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Product
The EHR can do what we need it to do. We work with it very easily. And another practice across town...
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Relationship
We still have the PCC EHR and PM software, and there are periodical updates that are really easy to...
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Relationship
PCC has a lot to do, and sometimes timelines move because of factors outside their control, but they...
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Culture, Value
PCC has a one-cost payment structure, and the only additional cost we have is for an optional...
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Operations, Product
We have had recent upgrades. The updates occur every several weeks, and I like that the upgrades...
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Operations
We haven't done the training for a while since we have been with the system for many years. Whenever...
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Product
PCC is easy to use. It is pediatric specific, and it does exactly what we want and need. The great...
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Operations, Product
We have unique providers who rotate in and out of our office, and they can figure out how to use the...
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Relationship, Operations
We have a yearly conference that only pediatricians attend. Specifically for pediatrics, PCC is the...
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Relationship
PCC’s support is outstanding. We know the people in support, and we can contact them. I also know...
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Product, Value
We have better follow-up care with our patients. By tracking things through the EHR, we can recall...
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Value
If we look at all of the functionality and the fact that PCC doesn't nickel-and-dime us to death,...
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Value
I have recommended PCC several times, and I do that all the time without reservations. We have had...
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Relationship, Value
We have been very happy with PCC. We would go with them again. All aspects of the company work well....
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Relationship, Product
For the most part, bidirectional communication with our state's immunization registry is very good....
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Culture, Value
One of the vendor’s strengths is avoiding charging for every little thing. They are very up front...
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Relationship, Operations
PCC is very good at supporting us in the go-live process and in significant upgrades to the...
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Loyalty, Product
The online scheduling is a huge gap for the product. Every other EMR has that available. PCC should...
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Relationship, Operations
The customer service has always been great with PCC. Occasionally, if we add a shot, I will shoot...
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Product
Everything in PCC is based on pediatrics and what we need. Everything is interchangeable, and we can...
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Product
We still cannot order labs from our computer to the labs for PCC. We can receive labs, but we cannot...
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Relationship, Product
PCC’s emergency response used to be quicker. A few times that we felt something was an emergency, we...
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Operations
PCC has been running very slowly, and the vendor said that we are not yet up for an upgrade. I wish...
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Relationship
If someone were looking for a company to help them stay on top of their A/R, claims submission, and...
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Relationship
Customer service is by far the best part of PCC. It is always easy to reach someone at PCC, and we...
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Operations
PCC's product is intuitive. It is designed to work with pediatric patients, whereas most EHRs are...
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Loyalty, Relationship, Product
There are small improvements that could be made across the board in different aspects, but I don't...
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Value
We have been able to increase revenue and billing with PCC, and we have decreased charting time....
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Relationship, Product
PCC doesn't work well with our other products at all. The vendor is known for that, and they pride...
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Product
PCC is very easy to use. It is a stable product that is specific to the pediatric area, and it meets...
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Product
PCC doesn't do a great job of directly communicating with patients, and patients don't have the...
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Product
PCC lacks a little on the billing administrative side. I have found that compared to our previous...
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Relationship, Product
PCC is a pediatric-specific solution, and that does make a difference for us because the vendor has...
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Operations
PCC has been wonderful in getting us set up. They send somebody to our office and have somebody walk...
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Relationship, Operations, Product
PCC updates their technology very frequently. I feel like they are up to speed with what people...
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Relationship, Operations
When we initially set things up, we had a client advocate that we could access fairly easily. Our...
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Relationship
We can reach some of the executives at PCC when we have an issue with some of the lower-level team...
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Relationship, Product
PCC’s bidirectional communication with our state’s immunization registry is great. Everything...
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Relationship
Recently, it has taken a bit of time for PCC to get back to us and come up with solutions. For a...
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Operations, Product
There is a lot of information that PCC provides in their system, so it takes a bit of time to get...
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Relationship
The people we work with at PCC are our friends and family; they are not just people who sell us...
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Operations, Product
The biggest thing I like about PCC is it can adapt to our needs. It is very customizable. PCC has...
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Relationship, Product
We had an issue with vaccines recently. Changing the billing and the way we document our shots can...
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Product
The pharmacy module is great. PCC has upgraded it to the point that when we prescribe a medication...
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Product
In PCC, our providers can run reports; in other systems, that takes an IT person. However, the...
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Product
In PCC, the prescribing module is separate from the EHR module, so we have to go out of the EHR...
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Relationship, Operations
PCC provides so much. They have classes and chat rooms, and in the PCC community, if another...
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Relationship
Usually, everything runs really smoothly, but sometimes it is a little challenging to speak with a...
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Relationship
PCC is probably the only vendor tailored to pediatrics. And their primary goal is to help us succeed...
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