PCC (Pediatrics)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
If PCC had an integrated telemedicine solution, that would be awesome. I don't know whether anybody...
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Loyalty
I used PCC's solution in the past, and I was happy with what they provided. And then I had some...
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Relationship
PCC has been great with what I’m working on at the moment. They can fix any little issue very...
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Operations, Product
I wish PCC were a little faster, and they could have more drop-in sessions at different times of...
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Operations
For new users of PCC's system, there are online videos, and we have a client advocate available who...
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Product
We are currently connected to an HIE with a different vendor. Our data is pushed to local...
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Relationship
PCC is very receptive and solicits frequent user input. I have made many enhancement requests, and...
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Operations
The implementation of the PCC solution was good and so was the training. PCC did multiple trainings...
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Operations, Product
PCC is very customizable in terms of how I can set up my notes and how my workflow goes. I was able...
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Relationship, Product
PCC does a good job of trying to integrate new stuff. There are some things that take a little...
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Product
PCC’s program is really awesome because it helps me remember patients. It tells me my well-visit...
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Relationship, Operations
We have had representatives from PCC on-site to help us out. If we have any questions, we have a...
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Relationship, Product
For any company, support is the biggest asset, and PCC really has support pretty much down. The...
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Product
I would like to see PCC offer more bidirectional integration with outside systems. All of PCC’s...
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Relationship, Operations
PCC not only provides us with the program itself on-site on the server but also manages the network...
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Product
PCC is a very simple program, and we can create our own type of progress notes, so the platform is...
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Relationship
My experience with PCC has been really good. I get a lot of support from PCC’s support team, and...
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Product
I like the ease of use and that the product is specific to pediatrics. PCC is always on top of...
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Operations
I like that the training is always available and that it is easy to follow.
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Relationship
The support team is good and always helpful. They direct us to the right place to fulfill our needs.
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Relationship
I like that the vendor is great at listening to us and implementing what we want. They work really...
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Relationship
PCC is excellent at listening to the system's users and taking input in terms of what is important...
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Operations
I would recommend that the vendor update their training videos. They have made leaps and bounds with...
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Culture, Relationship
At one point, we recently had a computer fail, and we needed immediate assistance. PCC's emergency...
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Relationship
The vendor is available to us on an as-needed basis. They have always offered us regular phone...
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Product
PCC is an excellent solution that is very targeted at pediatrics. That makes the system unique. The...
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Operations
We benefitted from the system's go-live. We received excellent training and integration options from...
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Loyalty, Relationship, Product
There are a few components of the EHR that can be cumbersome. PCC is working on a solution to those...
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Relationship, Product
My favorite thing about PCC is that they focus on private practice pediatricians and are unique to...
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Product
The system is very simple to use and can be learned in less than five minutes. The product does what...
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Product
The quality of the system's two-way texting ability with built-in faxes is very poor because the...
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Product
PCC's technology and capabilities are there, and it isn't like the vendor is reinventing the wheel,...
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Loyalty, Product
I absolutely love the system, but I also have to consider other things. There is some technology...
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Relationship, Operations
Sometimes, PCC's timeline changes, but PCC does a great job of letting us know when their updates...
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Relationship
There have been a few tickets that PCC hasn't responded to in a timely enough manner, but overall,...
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Relationship
From our organization's standpoint, PCC has missed a couple of things. We have multiple facilities,...
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Relationship
Recommending PCC is a no-brainer. I would tell others that they 100% want PCC. In the past, I have...
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Product
One piece of technology that is missing from our vendor’s solution is bidirectional communication...
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Relationship, Operations, Product
We implemented the PCC solution during the COVID-19 pandemic, so we had a totally remote go-live,...
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Relationship, Product
The billing in the system leaves little to be desired, and our billing department doesn’t like the...
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Operations
PCC also has really easy-to-follow, transparent instructions on how to do anything in their EHR, and...
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Value
PCC is more expensive up front, but they don’t charge us for everything. There was some disaster on...
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Relationship
There were some places with PCC where our expectations were different from what we were led to...
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Operations
PCC’s setup and implementation were good, and we had weekly meetings with assignments. There was...
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Loyalty
I read and talked to people about PCC and felt like PCC’s customer service would be superior. I also...
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Relationship, Operations
PCC’s training is fantastic, and we have a client advocate that answers all our emails really...
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Relationship
When we were having problems early on, I emailed one of the head people at PCC, and they took...
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Loyalty, Relationship, Operations
We went with PCC because they help doctors do the best job at taking care of their patients, look...
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Relationship
PCC has been really helpful on the customer service end. PCC provides great help when something is...
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Relationship, Product
Sometimes PCC’s updates cause the system to run slow afterward, and the next morning is rough. PCC...
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Operations
PCC is very user friendly and intuitive, so training new people on the system goes pretty quickly.
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Product
The only thing that would make PCC even better would be if we could process payments through it....
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Relationship
Our people have never complained about the product. PCC’s executives have been pretty good when we...
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Operations
I could use some more training on the things that I use in PCC, like the deposit functionality and...
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Culture, Relationship
PCC has made a lot of promises that they haven't followed through on. They will offer resources, but...
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Loyalty, Operations
I think that our satisfaction with the system will improve because there are a lot of great updates...
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Relationship
We don't get a lot of support from our client advocate. I have spoken with them once, and I don't...
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Product, Value
The main thing missing from the solution is the ability to customize more of what we need in its...
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Operations, Product
The system is very easy to use, and our providers are very happy with it. It is easy for new people...
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Operations, Product
The vendor makes upgrades easy. They usually let us know when they are doing upgrades and things...
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Relationship, Operations
The vendor holds a conference every year where they focus on giving out information. Aside from...
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Product
The system integrates well with our other lab systems. The vendor always comes through on that. We...
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Product
The system's interoperability could be much better. There are some discharge summaries that the...
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Value
We always feel like the vendor is missing some additional resources. For example, we can't text back...
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Relationship
Recently, the vendor released a bad update, and they alerted us about some big flaws. They were...
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Relationship
We have some really good people from PCC who help us. We constantly reach out to them with questions...
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Relationship, Product
The quality of the PCC product overall is pretty good. Things seem to be pretty easy. We do not get...
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Operations, Product
In our office, when the upgrades came through from PCC, not everyone was upgraded at the same time....
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Product
PCC wasn’t forthcoming about something that has frustrated us a lot. We have to do our financial...
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Product
PCC EHR is a no-frills system. It is not the sport model of the SUV; it is like the model that has...
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Culture, Loyalty
PCC doesn't have incoming faxes that go straight to the EHR, so we have had to contract with a...
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Relationship
When we have a specific request or ask whether PCC can do something, the answer is no nine times out...
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Loyalty, Product
We love that PCC EHR is pediatrics specific. We came from another solution that was not pediatrics...
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Product
There is a link to the prescribing program, and we can get to it within PCC EHR, but it is a...
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Relationship
PCC’s customer service is amazing. I reach out to them and always hear back. Even within a couple of...
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Operations
The implementation was specifically difficult on the billing side. For the clinical side, PCC had a...
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Relationship
The one thing in addition to the customer service that keeps us with PCC their advocacy for...
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Product
There is a federally mandated reporting system for schedule II substances, such as ADHD medication....
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Product, Value
PCC EHR has a fantastic task function where we can send an order and send an alarm to the nurse that...
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Relationship
We love PCC. We get a lot of support from them. The customer support is much improved from our...
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Operations
The actual software is intuitive. We were a little concerned about getting people up to speed when...
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Relationship
Nothing is going to be perfect, and there are always going to be issues, especially with a product...
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Loyalty, Product
PCC hits the mark, and they try to develop and integrate new things. I would like to see more...
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Relationship
We know who our client advocate is, and we have a very good relationship with them. It is easy to...
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Relationship, Operations
PCC delivers what they say they are going to deliver, and they implement things on time. However, in...
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Operations
PCC EHR has a very steep learning curve. For new users, training them on the system takes a...
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Product
If someone were brand new to PCC EHR, they could absorb everything that they needed for their...
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Relationship, Operations, Product
When we turn in problems, if PCC can't solve those problems immediately, then they have a wishing...
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Product
The vendor doesn't allow third-party integration options because those could compromise the system....
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Culture, Value
PCC EHR has one price and no hidden fees.
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Relationship
The best thing about the vendor is their quality service. User organizations have teams assigned to...
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Product
I think PCC could do a little better with immunizations. There is a lot of room for human error with...
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Relationship, Value
I would tell a peer that PCC always helps people make money for their practice, especially if they...
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Product
PCC’s portal meets all our needs and is very seamless. The parents can request everything and...
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Relationship, Operations
PCC is doing amazing work. They always put us first, even during the pandemic. I don't think I could...
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Loyalty, Product
PCC EHR can’t do everything we want with integration, but it will get there.
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Product, Value
We would recommend PCC EHR to everybody. The system does everything we need, but we always are...
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Relationship, Operations
We had a PCC executive come to us and ask us what we wanted them to work on. Then, they devoted the...
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Relationship
There are some issues in PCC EHR that PCC helps us with. The issues are under the vendor's control,...
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Operations
The implementation of PCC EHR wasn't as good as we had hoped. We ran into issues with the data...
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Product, Value
The ease of documenting visits is one thing we like about PCC EHR. The billers like the billing and...
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Product
We still don't have our immunization registry up with PCC EHR, although we are close. We do not have...
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Operations, Operations
PCC EHR is user friendly, so it is easy to train new people on. I do like PCC Learn. We can find out...
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Product, Product
Having an EHR that is centered on pediatricians only is a big deal. I have seen other offices use a...
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Relationship, Relationship, Product, Product
PCC has a wish list for when customers find something that we don't think works exactly right. I...
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Loyalty, Loyalty, Product, Product
PCC is working toward moving their practice management software into the EHR. It would be great if...
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Product
I like that questions specific to pediatrics are already built into the EHR. I know that with many...
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Relationship, Product
PCC’s IT team is wonderful, and the support team is great at answering our questions. We come across...
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Product, Value
We have been struggling with our ICD-10 codes because the codes have not always been getting linked....
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Relationship, Operations, Product
PCC does a good job of notifying everyone of upgrades. The majority of the upgrades are great, and...
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Relationship, Product
PCC does a really good job of working with some of the vendors whose products we use, and that makes...
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Operations, Product
We continue to struggle with losing tasks within the system when the tasks end. We don't know where...
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Product
I love that I can create custom templates. I can adjust the templates on the fly if I need to. If I...
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Loyalty, Relationship, Product
We are part of a clinically integrated network. The people in that network wanted us to change over...
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Product, Value
EHRs tend to frustrate physicians. Before using PCC's EHR, I was on another EHR that was horrible. I...
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Operations, Product
PCC EHR is easy to learn to use. New employees can get up and running with it very quickly. It is...
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Operations
PCC almost keeps all their promises. We had a small issue with training in our billing department...
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Product
The holdback with PCC EHR is with external connections. We are working on setting up certain things...
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Product
The system doesn't yet do online scheduling, and that is holding it back. Also, the vendor is...
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Loyalty, Relationship, Operations
PCC does really well with letting their users know what is coming and inviting a lot of input into...
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Relationship
We would tell a friend or peer looking at PCC that PCC is very good at answering questions and...
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Operations, Product, Value
I am very satisfied with PCC EHR. I like its ease of use and transparency. We have had new nurses...
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Product
One thing that would be awesome is if PCC could somehow pull in all the incentive programs that the...
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Operations, Product
There seem to be a lot of hoops to jump through to get information out of PCC EHR. Part of that may...
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Product
PPC EHR is easy to use. I have used a lot of different EHRs in my career, and PCC EHR is by far the...
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Product
PCC EHR is a little spendy, but all EHRs are.
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Relationship
Our experience with PCC has been good. They have a good team and have been super helpful. We love...
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Operations
The implementation of PCC EHR was great. PCC sent someone here when we went live, and that was...
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Relationship, Operations
I do not really have anything negative to say about PCC. Their support team is awesome. We can call...
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Loyalty
The portal the vendor is pushing people to jump on board with is not the easiest portal to use. PCC...
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Relationship
The people at PCC are amazing. They are patient, attentive, and customer-service oriented. I have...
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Operations
PCC hosts learning webinars and annual meetings. Those annual meetings are a sort of meeting of the...
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Relationship, Product
PCC seems to be constantly tinkering with and upgrading the system, and it is nice to have software...
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Operations, Product
We have had some functionality issues with PCC EHR. Other software does things that PCC EHR doesn't...
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Product
One of the things that we wish PCC EHR had is an integration of intake forms. It would be amazing if...
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Loyalty
We decided to go with PCC because all the physicians, managers, and folks we talked to were raving...
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Relationship
I appreciate the vendor’s accessibility. They are available at any time. Whenever I need something...
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Operations
For the vendor’s training, there are so many different resources. There is the community, PCC Learn,...
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Operations
The implementation wasn't 100% excellent. One of the implementation people was better than another....
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Product
PCC EHR doesn’t integrate with certain things. I come from a company that was integrated with...
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Product, Value
The product is missing color. It is a bland platform when we look at it. I like color. But other...
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Operations
The implementation was pretty reasonable. Everything was virtual because of COVID-19.
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Product
The big concern that we have with PCC EHR is we still can't talk directly to our state immunization...
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Loyalty
The reason why we chose PCC EHR was that it was a pediatric-based product. We are a pediatric...
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Loyalty, Operations, Product
We recently went live with PCC EHR, and I am still in setup mode. For example, all the diagnoses are...
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Product
It would be nice if patients could make online appointments that integrate with our appointment...
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Relationship
PCC’s support is excellent. We live in a digital world right now, and PCC EHR is a digital product,...
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Relationship, Operations
Working with PCC is amazing, especially as we are going live and trying to set up the system so that...
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Operations, Product
PCC EHR is very user friendly and easy to use, and I really appreciate that.
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Product
PCC is a pediatric-specific vendor, and that is great because we don't have the bloat that comes in...
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Product
The main thing that I like about PCC EHR is that it is a pediatric-specific solution.
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Product
We would like better quality-improvement tracking. Some options for that work perfectly in the...
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Operations
The availability of the vendor’s ongoing training is dependent upon whether we reach out to them....
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Relationship
PCC is proactive about issues when they see them, and their support team is very reactive to...
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Loyalty, Relationship, Product
I would highly recommend PCC. I am extremely satisfied with them. I don't see any negative changes...
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Loyalty
One reason we switched to PCC is that we have zero downtime with PCC. I have never been unable to...
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Product
Consolidating our software vendors was very important to us. With our previous EHR, I had multiple...
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Loyalty
We chose PCC because we liked their people. The vendor was offering solutions to us; it didn't...
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Loyalty, Relationship, Operations
I have gone from paper charts to where we are now. PCC EHR was our second EHR. The conversion from...
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Product
It would be nice if we imported things directly to patient charts from the cloud. PCC EHR has that...
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Product
In terms of integrations with PCC EHR, there is a hospital that we exchange with and labs that we...
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Relationship
The vendor fixes problems before I know they are problems, so they are proactive. In terms of...
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Product
I wish everyone could love their EHR as much as we love PCC EHR. It is intuitive, efficient, and...
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Product
One thing PCC could add to their system is a new fax server. Maybe that is something we could...
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Relationship, Operations
There was something I wasn't doing, and the vendor called me to let me know. PCC is on the back end...
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Operations
PCC’s go-live was seamless. It was amazing. We were able to be up and operational right after the...
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Product
The billing part of the EHR feels like a totally different program. We call it the black screen...
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Relationship
PCC’s support team is very good and responsive in trying to solve our problems. The vendor also...
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Operations
The support from PCC is wonderful. One of the things that I really liked about the implementation...
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Culture, Operations, Product
The product absolutely works as promoted. The EHR is excellent. The product was pretty easy to...
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Relationship
PCC’s support team is readily available and very responsive. Nine times out of ten, I can pick up...
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Relationship
PCC's ability to help us drive tangible outcomes is excellent. I will have a question or an idea or...
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Product
Internally, we are able to create our own reports, and externally, PCC connects with hospital...
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Relationship, Product
PCC EHR is pretty straightforward and easy to use. One thing about PCC EHR is that it is always...
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Loyalty, Product
PCC is still in the process of creating better functionality for patient accounts and billing. They...
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Relationship
The vendor's service and support are spectacular. We can easily get ahold of people via phone or...
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Operations
We acquired a small practice over a year ago and needed to implement the product at that practice....
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Product, Value
The EHR has improved over the years. The vendor has added new things that have helped. There are...
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Relationship, Operations
PCC holds a conference every year, and they are always looking forward at what is coming. We have...
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Relationship
PCC is very supportive and engaged.
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Value
PCC products reduce the documentation burden of providers and consequently reduce the need for more...
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Relationship
PCC's customer service is amazing. The vendor's support is very fast. PCC has a lot of executives...
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Operations
PCC's system is very user friendly. It is very easy for us to train our staff members on it. The...
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Product
The EHR is wonderful. It has been lifesaving for us and our physicians.
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Product
We use a product for reminder calls, and we use a product for processing online payments. PCC EHR...
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Product
PCC’s PM side and the EHR side do not communicate with one another. If we make a note on the PM side...
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Operations
There was always a lot of guidance with PCC’s implementation. We always had support. The transition...
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Product
One of our big challenges in PCC EHR is if a patient wants their medical records, we have to do...
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Relationship, Operations
PCC sends emails about new versions of PCC EHR, so they always give us a heads-up about what is...
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Relationship
PCC’s support people are doing a great job. They are always trying to fix things according to...
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Loyalty
We are in the process of moving to a new vendor's system. We can only buy PCC's EHR with PCC's PM...
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Product
If the people I work with are empowered, they certainly don't act like it. I think if I were fully...
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Operations
Obviously, there are lots of layers to onboarding with an EHR. It is amazing how many layers there...
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Relationship, Operations
PCC has hands-on service. The vendor gives their customers each a whole team of people to work with...
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Value
We just pay one fee total, but we can't do anything à la carte. We either have to use all of the...
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Product
My only criticisms are that the vendor is slow to interface the product with other systems and slow...
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Relationship, Product
PCC's staff is responsive when we have support issues. Some of the features available in modern EHRs...
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Product
PCC EHR is extremely reliable and easy to use.
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Relationship
PCC is proactive about wanting to talk once per month. The vendor has a client advocate who reviews...
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Loyalty
Our practice is currently transitioning and going through the onboarding process with a larger...
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Relationship
PCC’s customer support is the best. The vendor is continually developing and improving based on what...
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Product
The EHR is easy to use and navigate. I like the customization in creating components and protocols....
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Product
I would like to get rid of SNOMED and do my diagnosing based on ICD-10 codes. That is one of the...
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Product
We are not using PCC’s appointment book. To utilize the appointment book, we need to schedule...
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Product
PCC is a great company. No EMR is going to be the be-all and end-all for all providers. The product...
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Operations
Our implementation was very limited. It wasn't well structured, and we didn't receive a lot of...
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Relationship, Product
When an issue with the system is identified, it has to be entered as a ticket so that it can go on...
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Product
There are some basic functionalities that don't work for my providers when it comes to documenting...
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Product, Value
Our EHR has reports and dashboards available. That makes it easier for us to identify missing...
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Culture, Relationship
The vendor doesn't make promises, so it is hard for us to know whether the vendor would keep their...
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Relationship, Product
I would want my peers to know that the system has been around for many years, but issues that were...
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Operations, Product
PCC does not do mass updates. They do frequent updates. So the updates are all little and happen...
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Operations
PCC offers tons of opportunities for training, from sending out information about what is coming in...
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Product
In the product, we can do short, add-on protocols. So I have a bunch of review protocols in my EHR...
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Product
In addition to the EHR, PCC provides all sorts of support to make sure that we are billing and...
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Relationship, Operations, Product
PCC has a well-organized system for regular feedback on new features that users think should be...
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Operations, Product
PCC EHR is very easy to use and customize. It is flexible enough to allow us to tackle any sort of...
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Relationship
The support is amazing and easily accessible. And the support is not just support for the product...
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Product
I didn't give a perfect score on interoperability. PCC tries to do everything they can to make the...
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Loyalty, Relationship
I would 100% buy PCC EHR again. I want to keep buying from PCC because of their support, their...
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Relationship
PCC is stupendous. The executive involvement is very high, including at the national level. The...
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Relationship, Product
I would tell others that PCC is as good as their word. The vendor is completely dedicated to making...
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Operations, Product
PCC EHR is dedicated to pediatrics, easy to use, and easy to modify, and it can be personalized. PCC...
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Product
The only thing PCC could improve about their product is something that is out of their control; we...
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Operations
PCC facilitates ongoing training by allowing us to view a very well-done video prior to a release.
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Loyalty
When PCC goes, our practice will either be sold or will no longer exist. We will not switch to Epic....
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Value
We don't feel nickel-and-dimed. PCC bills us for the product reasonably.
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Relationship, Product
All of the updates for PCC EHR are always really great and helpful. The support is always good. The...
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Operations
We have had some concerns with PCC’s implementations. We are very diligent and thorough, and we want...
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Loyalty, Product
If something is not on PCC's radar to do soon, anything that we complain about isn't going to get...
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Operations, Product
PCC's EHR is very user friendly and intuitive. It is really nice when we have residents rotating...
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Relationship
PCC has very nice people, and that matters when dealing with a lot of frustrated clients and when...
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Loyalty, Operations, Product
I couldn't go back now and live without PCC EHR. I can't imagine not having that kind of support. We...
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Relationship
PCC is as close as anyone can get to being on the mark. When they introduce something new, they...
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Loyalty, Product
PCC has introduced barcoding for vaccines. Now, we can scan our vaccines. That is really important...
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Relationship
PCC marches to a different drum than many other vendors, but the things they build are terrific. We...
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Operations, Product
PCC's upgrades are excellent. They are well researched, and they aren't buggy. Every time we...
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Product
The system's integration abilities have been outstanding. PCC has been terrific to work with. There...
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Operations, Product
I would like to see improvements in the process of onboarding a new physician. I just don't feel...
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Relationship
What I like about PCC is they are easy to work with because they seem interested in what is going on...
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Relationship
I really like that PCC takes such good care of me even though I am a small client. My relationship...
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Product
I really like the pocket partner feature of the system. I can access my patients' information from...
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Loyalty, Value
A lot of people look at what they think is the bottom line when looking at EHRs, so they look at how...
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