PCC (Pediatrics) Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Value
Some functionality that we were promised when we signed on still, several years later, hasn’t...
Login or Create an Account to see details.
Relationship
PCC is a little more simplistic because we are not dealing with other specialties. It is just...
Login or Create an Account to see details.
Relationship, Operations, Product
When PCC launches something, it is over 90% flawless. It works, and they test it really well....
Login or Create an Account to see details.
Operations, Product
Overall, things have been pretty good with PCC. The vendor's software itself is very...
Login or Create an Account to see details.
Loyalty, Product
The system is very old. When I started on it, it reminded me of DOS. We can use the function keys in...
Login or Create an Account to see details.
Product
In this day and age, we are trying to track what we do for population health. It isn't super easy to...
Login or Create an Account to see details.
Relationship
I get a recurring phone call from our customer advocate at PCC. We can set time aside where we can...
Login or Create an Account to see details.
Relationship
PCC is amazingly easy to work with, and they have fantastic customer service. PCC's service center...
Login or Create an Account to see details.
Value
I'm very satisfied with the product. It is easy to use and very dependable. The vendor alerts us to...
Login or Create an Account to see details.
Relationship
I like that this solution is a pediatric-specific EMR versus just a generalized medical EMR. I do...
Login or Create an Account to see details.
Product
I would suggest that PCC make their billing system more friendly for concierge or direct primary...
Login or Create an Account to see details.
Loyalty, Product
PCC's self-scheduling feature has come out, but we haven't started using it yet. It doesn't flow...
Login or Create an Account to see details.
Loyalty, Product
One of the biggest challenges with PCC is their system's connectivity with other EHRs. All the big...
Login or Create an Account to see details.
Operations, Product
A lot of parents have a hard time figuring out how to add photos to the PCC portal, and although we...
Login or Create an Account to see details.
Relationship, Operations
When I started going to PCC's conferences, we had been their client for so long, and we found out...
Login or Create an Account to see details.
Product
Sometimes we get disks with radiology images. We have to use different software to process it since...
Login or Create an Account to see details.
Relationship
PCC is amazing at support. If someone can't answer me, they make sure that they find the answer for...
Login or Create an Account to see details.
Product
If someone is looking for something very usable, reliable, easy to learn, and consistent, then PCC's...
Login or Create an Account to see details.
Relationship, Operations
When I need help from PCC, it is usually for the silliest things that I know I should know how to...
Login or Create an Account to see details.
Relationship
I would buy PCC's system again for the fact that our clinic has been able to actually connect with...
Login or Create an Account to see details.
Loyalty, Relationship, Operations, Product
Things are going pretty well with PCC. We have gotten some pretty great new features for training...
Login or Create an Account to see details.
Loyalty, Product
PCC is slow about picking up new things, whether a previsit check-in or a patient communication...
Login or Create an Account to see details.
Loyalty, Product
Data is so important within healthcare, and PCC has a data dashboard that comes out every month....
Login or Create an Account to see details.
Relationship, Operations
PCC is a partner helping me succeed, not an EHR vendor providing me with a product. When I opened a...
Login or Create an Account to see details.
Product
I wish it were easier for us to share records when a patient leaves or comes in to seamlessly...
Login or Create an Account to see details.
Relationship, Product
The solution is a pediatric-specific EHR. It has been specifically geared toward outpatient...
Login or Create an Account to see details.
Relationship, Product
PCC has been a little slower on some things when it comes to delivering new technology. We just got...
Login or Create an Account to see details.
Relationship, Product
The solution is easy to use, and it gives us all the tools that we need. It is so easy that even...
Login or Create an Account to see details.
Relationship, Operations
We are very happy with PCC. We get regular upgrades a few times a year, and I like that the upgrades...
Login or Create an Account to see details.
Value
One of my favorite things about PCC is that there is a yearly subscription fee. The only additional...
Login or Create an Account to see details.
Product
When we post payments in PCC's system, it posts the total check amount for the visit rather than...
Login or Create an Account to see details.
Product
All the new updates PCC comes out with are usually very on point. We just started the...
Login or Create an Account to see details.
Product
PCC's system is user-friendly. We don't have to click 1,000 boxes in places to get to where we need...
Login or Create an Account to see details.
Product
I have seen good integration with the ability to communicate with some other EHRs and get records....
Login or Create an Account to see details.
Product
The reporting functions are pretty good as is, but there is always room for improvement in the...
Login or Create an Account to see details.
Relationship, Value
By no fault of PCC's, we were not getting the value out of the product. We were shooting ourselves...
Login or Create an Account to see details.
Relationship, Value
I would give PCC a rating slightly below the top of the scale when it comes to driving tangible...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
My overall satisfaction with PCC rates at the top of the scale, and I forecast that my satisfaction...
Login or Create an Account to see details.
Relationship
PCC has awesome support. They are always there and always have their support team ready. If the...
Login or Create an Account to see details.
Value
PCC is worth the price just because we get a lot of help, and the vendor is easy to get in touch...
Login or Create an Account to see details.
Operations
Regarding training, PCC does a really good job. They have staff members who are dedicated to...
Login or Create an Account to see details.
Loyalty, Product
For what I do, PCC works fine. There are a couple of functions that are just a little cumbersome,...
Login or Create an Account to see details.
Relationship, Operations
I definitely would recommend PCC. I like that PCC is easy to use. The vendor is constantly trying to...
Login or Create an Account to see details.
Relationship, Operations
PCC is pretty simple to use. It is a pretty easy EHR program. For example, when we put in the...
Login or Create an Account to see details.
Loyalty, Product
My only suggestion for PCC right now, and I know they are working on this on their end, is being...
Login or Create an Account to see details.
Relationship
For the most part, PCC keeps promises. I haven't come across any issues that they haven't taken care...
Login or Create an Account to see details.
Loyalty, Product
The solution does not integrate with our patient intake pads. We are in a highly competitive market...
Login or Create an Account to see details.
Operations
PCC's upgrades are phenomenal. They send them to our IT group ahead of time so that our IT people...
Login or Create an Account to see details.
Relationship, Operations, Value
The solution is expensive, but there are other intangibles that come with the cost, like time...
Login or Create an Account to see details.
Product
The ability to extrapolate information from the patient's medical record is way too time-consuming...
Login or Create an Account to see details.
Loyalty, Relationship, Product
If we want something minor changed in PCC, the vendor will add it to the wish list. If enough people...
Login or Create an Account to see details.
Relationship
With PCC, we get a live person when we call. If someone can’t take our call, they pick up and let us...
Login or Create an Account to see details.
Product
As a manager, the value with PCC comes from the practice management piece, the reporting features,...
Login or Create an Account to see details.
Relationship
The PCC conferences are phenomenal. Everybody is so kind, and they never make us feel stupid. They...
Login or Create an Account to see details.
Operations
PCC always puts out something in writing on how to use the new products, but then they also have...
Login or Create an Account to see details.
Product
We integrated with our state immunization registry, so that is a new feature that we are doing. I...
Login or Create an Account to see details.
Loyalty
We are just very pleased with everything and have been through the years. Things have just worked...
Login or Create an Account to see details.
Product
The biggest integration would be something like PCC’s fillable forms, like what we can do with a PDF...
Login or Create an Account to see details.
Relationship
PCC’s customer support is a huge part of why I would buy the system again. I have a support person....
Login or Create an Account to see details.
Culture, Product
The product works as advertised. While we were waiting on PCC to get their EHR started, everything...
Login or Create an Account to see details.
Operations
The PCC system is very intuitive. It is a real benefit that it is specific to pediatrics. The system...
Login or Create an Account to see details.
Relationship, Operations, Product
We have had issues with the speed and connectivity of the PCC system, and that has been a challenge...
Login or Create an Account to see details.
Value
PCC avoids charging us because the system is so expensive to begin with. The price is all-inclusive...
Login or Create an Account to see details.
Relationship
PCC is very good to work with. They have a strong support system and are very responsive. Not...
Login or Create an Account to see details.
Loyalty, Product
To make me a happier customer, PCC should figure out how to delete things, such as old employee...
Login or Create an Account to see details.
Operations, Value
We had a lot of providers and administrative staff who used our old program for years. They were...
Login or Create an Account to see details.
Relationship
PCC is really realistic, so they often promise to work toward solutions, but they don't make...
Login or Create an Account to see details.
Relationship
PCC goes above and beyond what is expected. They are constantly striving to make their product even...
Login or Create an Account to see details.
Relationship, Operations, Product
We eventually get things figured out with PCC, but some things haven't been worked out. We are just...
Login or Create an Account to see details.
Relationship
When I first started here, the client-service advocate that I had at the time was amazing. They were...
Login or Create an Account to see details.
Relationship
Sometimes it seems like the tickets get lost. I don't know what happens to them, so I have to...
Login or Create an Account to see details.
Relationship
We have had trouble with the client-service advocate we have now. They seem to work well with one of...
Login or Create an Account to see details.
Relationship
We have recommended the solution before. We only do pediatrics at our clinic, and PCC is very geared...
Login or Create an Account to see details.
Relationship, Product
There are some things that PCC says are on the horizon that they are working on. That is the hard...
Login or Create an Account to see details.
Operations
The initial training for the solution was hard because it was during COVID, but PCC is making up for...
Login or Create an Account to see details.
Product
There is a little thing that I would like in PCC for the patient portal. If I want to send a message...
Login or Create an Account to see details.
Relationship
We have a regular meeting with our PCC person, and we always tell them when there are things we...
Login or Create an Account to see details.
Relationship
We had a different system prior to PCC's product, and I loathed it so very much. It was awful and...
Login or Create an Account to see details.
Relationship
The system does what it is supposed to do. I have seen a variety of other ambulatory solutions, like...
Login or Create an Account to see details.
Operations, Product
The system is incredibly easy to use. Its protocols, which are the templates that are set up for...
Login or Create an Account to see details.
Operations
PCC's implementations have really improved. The most recent implementation that I did with PCC was remarkable....
Login or Create an Account to see details.
Operations, Product
For pediatrics, PCC is very user-friendly. It is very intuitive. When we have to train our new team...
Login or Create an Account to see details.
Relationship
As a company, PCC is unbelievable. They have the best culture, and they feel like friends and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
PCC could improve by getting rid of their old DOS practice management system. I know that they are...
Login or Create an Account to see details.
Operations, Product
I know some people are starting to work with AI-generated notes, and as of right now, I don't think...
Login or Create an Account to see details.
Product
The integration to bring the PM software in line with the EHR's usability is in progress, but that...
Login or Create an Account to see details.
Relationship, Operations
With PCC, the immunization registry is great. The vendor keeps it up-to-date. All the upgrades for...
Login or Create an Account to see details.
Product
As I’m thinking of other things that are really good about PCC, its integration of the resources...
Login or Create an Account to see details.
Operations, Product
PCC being specific to pediatrics is really important. That allows us to personalize it and use PCC...
Login or Create an Account to see details.
Culture, Value
I don't really know the contract side of things, but I do hear whether we are going to be charged...
Login or Create an Account to see details.
Product
There is limited integration with the product, but I understand why. There are certain things that...
Login or Create an Account to see details.
Operations, Product
PCC's ease of use rates at the top of the scale. Most people coming in have never seen this product....
Login or Create an Account to see details.
Loyalty, Product
There are definitely certain things we can't do with the product yet, but those things are also on...
Login or Create an Account to see details.
Relationship, Operations
If there were something higher than a perfect rating, I would give that to PCC's support. It is the...
Login or Create an Account to see details.
Relationship, Product
PCC is definitely trying to address user needs and not just doing things to satisfy certain...
Login or Create an Account to see details.
Relationship
PCC is a good product, and the company, the values represented, and the culture are amazing....
Login or Create an Account to see details.
Relationship, Operations, Product
When it comes to upgrades, PCC's support staff is always amazing and helpful. However, for every...
Login or Create an Account to see details.
Operations, Product
PCC is a really solid product. In my recommendation of PCC, I would tell someone that it is...
Login or Create an Account to see details.
Culture, Relationship
PCC does keep all promises. I am at PCC's user conferences, so I do hear their road map plans. They...
Login or Create an Account to see details.
Relationship
PCC is great. There are hiccups and things that don't work properly with all vendors, but PCC is...
Login or Create an Account to see details.
Relationship, Operations
One thing I like about PCC is that they have a wishing well where customers can ask for things that...
Login or Create an Account to see details.
Loyalty, Relationship
I am a big fan of PCC. That is why I wanted to give them a review. They look at our feedback, and...
Login or Create an Account to see details.
Product
PCC does have some quirks and glitches here and there, and there are some things that I wish were...
Login or Create an Account to see details.
Operations, Product
I like the ease of use of PCC. Someone doesn't need a degree to figure things out in this program....
Login or Create an Account to see details.
Loyalty, Relationship
It sounds like we are in it for the long run with PCC. I don't see us leaving anytime soon. Our...
Login or Create an Account to see details.
Relationship
I like PCC’s communication. They have recurring billing drop-ins, and those are very informative. We...
Login or Create an Account to see details.
Loyalty, Operations
The vendor is such a great company. I was talking to them for years before we switched to them. Epic...
Login or Create an Account to see details.
Operations
PCC said that the immunization registry would go smoothly, but it took months to implement because...
Login or Create an Account to see details.
Relationship, Operations, Product
There are a lot of wonderful things about PCC. Being able to customize and add new tests is...
Login or Create an Account to see details.
Product
One of my biggest challenges with PCC is that my notes are not visible to specialists and hospital...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
When considering a new EMR, I did look at other vendors. There are a lot of Facebook pages for...
Login or Create an Account to see details.
Product
In PCC, even with the office protocols, I should have done things another way to make our flow...
Login or Create an Account to see details.
Operations
With PCC, the reporting capacity was supposed to be really great, but I have to figure out what...
Login or Create an Account to see details.
Loyalty, Operations
During the PCC implementation, there were so many roadblocks that happened with Epic. For example,...
Login or Create an Account to see details.
Product
The system is very intuitive and functional. It is easy to meet quality metrics with the dashboard,...
Login or Create an Account to see details.
Relationship
PCC never makes us feel like second-class citizens. They listen to our issues, and we get results.
Login or Create an Account to see details.
Relationship
I would say PCC keeps the majority of their promises. PCC prides themselves on being really...
Login or Create an Account to see details.
Product
The vendor participates in Carequality. It is fine, but it doesn't have that many users. In our...
Login or Create an Account to see details.
Loyalty, Product
We use a population health tool, and we were having issues early on with C-CDA documents. There were...
Login or Create an Account to see details.
Product
The biggest insufficiency in PCC right now is the identification of care gaps that are actionable in...
Login or Create an Account to see details.
Product
I suppose every software has a history, but as I understand the PCC system, a lot of the practice...
Login or Create an Account to see details.
Loyalty, Product
Over time, as PCC has grown and developed, the systems have existed in different databases. The...
Login or Create an Account to see details.
Relationship
We had been harping on PCC for a while about a wish list item we have, and they dragged their feet...
Login or Create an Account to see details.
Product
The system's lack of integration with other platforms is sometimes a challenge. It is probably a...
Login or Create an Account to see details.
Relationship, Product
I tell peers that PCC is a very stable system. It almost never goes down. The vendor's support...
Login or Create an Account to see details.
Loyalty, Product
If I could change something today, the first thing I would want to change would be for PCC to be...
Login or Create an Account to see details.
Relationship, Operations
I am on a first-name basis with the owner and founder of the company, as are a lot of clients. When...
Login or Create an Account to see details.
Operations
The vendor does upgrades every few months. They listen to their users. They base their upgrades on...
Login or Create an Account to see details.
Operations
The implementation when we went live was fantastic, and the vendor provides really good support and...
Login or Create an Account to see details.
Value
The cost is all included in the subscription fee. The vendor never charges for anything extra. PCC...
Login or Create an Account to see details.
Relationship, Product
The vendor does more than just support the product; they help with practice management in the office...
Login or Create an Account to see details.
Loyalty
We are not likely to ever move away from PCC. I recommend this solution to others all the time. I am...
Login or Create an Account to see details.
Relationship, Product
During COVID-19, the vendor pivoted, and they implemented a whole bunch of COVID-19 upgrades that...
Login or Create an Account to see details.
Relationship, Product
The reporting is excellent, so it makes it easy to see how we are doing. PCC has a dashboard that...
Login or Create an Account to see details.
Relationship, Operations
The vendor reaches out to offices proactively before people even have problems. PCC has what they...
Login or Create an Account to see details.
Culture, Operations, Product
The product works perfectly for us. When we had our demo, one of our people who would have been...
Login or Create an Account to see details.
Operations
We had some billing issues in PCC when we first started, and we wish we had a better team of people...
Login or Create an Account to see details.
Relationship, Product
We have had issues with the billing part of the solution. We need to be able to write in corrected...
Login or Create an Account to see details.
Relationship, Operations
PCC is very slow. When we first signed up for PCC, that was one of our big questions because we had...
Login or Create an Account to see details.
Relationship, Operations
PCC doesn't really call. When we had a security issue, we sent information to PCC, so we helped...
Login or Create an Account to see details.
Relationship
PCC could improve the functionality of the solution, but it is not terrible. We have told PCC about...
Login or Create an Account to see details.
Operations, Product
There was an issue that we had with all the information that came over from our former platform to...
Login or Create an Account to see details.
Loyalty
We moved to PCC due to a leadership decision. We were having a lot of issues with our previous...
Login or Create an Account to see details.
Product
We do have a problem right now with the check-in process. We have an online health screening and...
Login or Create an Account to see details.
Loyalty, Product
Before we had PCC's EHR, we had a different EHR. It was considered an EHR in the eyes of the federal...
Login or Create an Account to see details.
Relationship
PCC fixes concerns on the same day if they are fixable. PCC is just the best in terms of service....
Login or Create an Account to see details.
Operations, Product
When PCC has an update, we definitely do it. PCC prepares us, and they send out the information...
Login or Create an Account to see details.
Culture, Value
PCC definitely does avoid charging for everything. They have a subscription service, which we find...
Login or Create an Account to see details.
Relationship
PCC is incredibly aware of the needs of their pediatricians in terms of content. The people who work...
Login or Create an Account to see details.
Product
The office management piece of the system is still an open office platform. It basically uses...
Login or Create an Account to see details.
Operations, Product
There are some people who I would like to teach how to use the system but who won't bother because...
Login or Create an Account to see details.
Relationship
PCC's product support people are fabulous. They will respond at the drop of a hat to any questions...
Login or Create an Account to see details.
Operations
PCC makes their training available to us. The vendor has user groups and regular meetings for...
Login or Create an Account to see details.
Operations
We had an excellent implementation with PCC. We have our interoperability and communication in place...
Login or Create an Account to see details.
Value
PCC is costing me way too much now. The vendor could reduce their overall costs for the solution. I...
Login or Create an Account to see details.
Loyalty, Value
With the information I have now, I wouldn't buy this solution again. In a nutshell, I was sold a...
Login or Create an Account to see details.
Operations, Product
The clinical side is very happy with PCC's system. Getting on a new system is a learning curve, but...
Login or Create an Account to see details.
Relationship, Operations
I love the PCC conference. I like that they have regular events for physicians, nonphysicians, and...
Login or Create an Account to see details.
Loyalty, Product
The billing side of PCC needs a lot of work. That is PCC's biggest difficulty. When we first started...
Login or Create an Account to see details.
Relationship
If we need help, we can call PCC, and they immediately answer and work on our problem. I love that....
Login or Create an Account to see details.
Product
There are a few things I would like PCC to add. For example, we couldn't print the chart with one...
Login or Create an Account to see details.
Value
PCC is up front with their prices. The solution is more all inclusive, so there haven't been many...
Login or Create an Account to see details.
Relationship
Anytime there has been an issue with server connectivity, PCC’s support team has been really good...
Login or Create an Account to see details.
Loyalty, Product
What would be cool in PCC is some online scheduling for patients. Even if it was just for a flu...
Login or Create an Account to see details.
Operations
PCC sent an implementation team at the beginning, and then we had somebody else visit us later to...
Login or Create an Account to see details.
Operations, Product
PCC is very user friendly, and it is easy to find stuff. We can just click around and find what we...
Login or Create an Account to see details.
Culture, Value
PCC does not piecemeal charge us. Everything is lumped together, unless we add new things, like...
Login or Create an Account to see details.
Product
For certain features and things that we ask for, PCC definitely follows through on their promises....
Login or Create an Account to see details.
Operations
PCC is great with training. They are always available, and there are always multiple ways to receive...
Login or Create an Account to see details.
Relationship, Product
Integrating is PCC’s weakness, especially when it comes to dealing with third parties. For example,...
Login or Create an Account to see details.
Relationship
I would recommend PCC to anyone in this niche. My advice would be to be open-minded, hear PCC out,...
Login or Create an Account to see details.
Relationship
PCC cares about the solution, and they monitor it. Though it may not meet my goals, the vendor...
Login or Create an Account to see details.
Relationship
PCC’s customer service is excellent. That is really the main reason that we are with them and are...
Login or Create an Account to see details.
​
Featured Reports
Preferences