PCC (Pediatrics) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Physician

Relationship, Product

Things have gone great with PCC. We have had no problems. Whenever we need someone's COVID-19 or flu...

Feb 2024
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Physician

Relationship, Operations

PCC has a great group of people to work with. They are extremely available all the time and are very...

Feb 2024
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Physician

Product

All PCC does is pediatrics. My satisfaction with PCC’s specialty-specific functionality is high...

Feb 2024
||
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Physician

Product

What technology is missing from PCC is the ability to lock out particular charts from particular...

Feb 2024
||
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Physician

Relationship, Product

There are some issues with our reporting. We can't download information from the immunization...

Feb 2024
||
(0)
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Physician

Product

The EHR can do what we need it to do. We work with it very easily. And another practice across town...

Feb 2024
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Physician

Relationship

We still have the PCC EHR and PM software, and there are periodical updates that are really easy to...

Feb 2024
||
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Physician

Relationship

PCC has a lot to do, and sometimes timelines move because of factors outside their control, but they...

Feb 2024
||
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Physician

Culture, Value

PCC has a one-cost payment structure, and the only additional cost we have is for an optional...

Feb 2024
||
(0)
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Physician

Operations, Product

We have had recent upgrades. The updates occur every several weeks, and I like that the upgrades...

Feb 2024
||
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Physician

Operations

We haven't done the training for a while since we have been with the system for many years. Whenever...

Feb 2024
||
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Physician

Product

PCC is easy to use. It is pediatric specific, and it does exactly what we want and need. The great...

Feb 2024
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Physician

Operations, Product

We have unique providers who rotate in and out of our office, and they can figure out how to use the...

Feb 2024
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Physician

Relationship, Operations

We have a yearly conference that only pediatricians attend. Specifically for pediatrics, PCC is the...

Feb 2024
||
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Physician

Relationship

PCC’s support is outstanding. We know the people in support, and we can contact them. I also know...

Feb 2024
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Physician

Product, Value

We have better follow-up care with our patients. By tracking things through the EHR, we can recall...

Feb 2024
||
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Physician

Value

If we look at all of the functionality and the fact that PCC doesn't nickel-and-dime us to death,...

Feb 2024
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Physician

Value

I have recommended PCC several times, and I do that all the time without reservations. We have had...

Feb 2024
||
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Physician

Relationship, Value

We have been very happy with PCC. We would go with them again. All aspects of the company work well....

Feb 2024
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CEO/President

Relationship, Product

For the most part, bidirectional communication with our state's immunization registry is very good....

Feb 2024
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(0)
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CEO/President

Culture, Value

One of the vendor’s strengths is avoiding charging for every little thing. They are very up front...

Feb 2024
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CEO/President

Relationship, Operations

PCC is very good at supporting us in the go-live process and in significant upgrades to the...

Feb 2024
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CEO/President

Loyalty, Product

The online scheduling is a huge gap for the product. Every other EMR has that available. PCC should...

Feb 2024
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Manager

Relationship, Operations

The customer service has always been great with PCC. Occasionally, if we add a shot, I will shoot...

Jan 2024
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Manager

Product

Everything in PCC is based on pediatrics and what we need. Everything is interchangeable, and we can...

Jan 2024
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Manager

Product

We still cannot order labs from our computer to the labs for PCC. We can receive labs, but we cannot...

Jan 2024
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Manager

Relationship, Product

PCC’s emergency response used to be quicker. A few times that we felt something was an emergency, we...

Jan 2024
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Manager

Operations

PCC has been running very slowly, and the vendor said that we are not yet up for an upgrade. I wish...

Jan 2024
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Manager

Relationship

If someone were looking for a company to help them stay on top of their A/R, claims submission, and...

Jan 2024
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Manager

Relationship

Customer service is by far the best part of PCC. It is always easy to reach someone at PCC, and we...

Jan 2024
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Manager

Operations

PCC's product is intuitive. It is designed to work with pediatric patients, whereas most EHRs are...

Jan 2024
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Manager

Loyalty, Relationship, Product

There are small improvements that could be made across the board in different aspects, but I don't...

Jan 2024
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(0)
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Manager

Value

We have been able to increase revenue and billing with PCC, and we have decreased charting time....

Jan 2024
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CEO/President

Relationship, Product

PCC doesn't work well with our other products at all. The vendor is known for that, and they pride...

Jan 2024
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CEO/President

Product

PCC is very easy to use. It is a stable product that is specific to the pediatric area, and it meets...

Jan 2024
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CEO/President

Product

PCC doesn't do a great job of directly communicating with patients, and patients don't have the...

Jan 2024
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Manager

Product

PCC lacks a little on the billing administrative side. I have found that compared to our previous...

Jan 2024
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Manager

Relationship, Product

PCC is a pediatric-specific solution, and that does make a difference for us because the vendor has...

Jan 2024
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Manager

Operations

PCC has been wonderful in getting us set up. They send somebody to our office and have somebody walk...

Jan 2024
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Manager

Relationship, Operations, Product

PCC updates their technology very frequently. I feel like they are up to speed with what people...

Jan 2024
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Manager

Relationship, Operations

When we initially set things up, we had a client advocate that we could access fairly easily. Our...

Jan 2024
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Manager

Relationship

We can reach some of the executives at PCC when we have an issue with some of the lower-level team...

Jan 2024
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Manager

Relationship, Product

PCC’s bidirectional communication with our state’s immunization registry is great. Everything...

Jan 2024
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(0)
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Manager

Relationship

Recently, it has taken a bit of time for PCC to get back to us and come up with solutions. For a...

Jan 2024
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Manager

Operations, Product

There is a lot of information that PCC provides in their system, so it takes a bit of time to get...

Jan 2024
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CEO/President

Relationship

The people we work with at PCC are our friends and family; they are not just people who sell us...

Dec 2023
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(0)
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CEO/President

Operations, Product

The biggest thing I like about PCC is it can adapt to our needs. It is very customizable. PCC has...

Dec 2023
||
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CEO/President

Relationship, Product

We had an issue with vaccines recently. Changing the billing and the way we document our shots can...

Dec 2023
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CEO/President

Product

The pharmacy module is great. PCC has upgraded it to the point that when we prescribe a medication...

Dec 2023
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(0)
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CEO/President

Product

In PCC, our providers can run reports; in other systems, that takes an IT person. However, the...

Dec 2023
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CEO/President

Product

In PCC, the prescribing module is separate from the EHR module, so we have to go out of the EHR...

Dec 2023
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(0)
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CEO/President

Relationship, Operations

PCC provides so much. They have classes and chat rooms, and in the PCC community, if another...

Dec 2023
||
(0)
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Manager

Relationship

Usually, everything runs really smoothly, but sometimes it is a little challenging to speak with a...

Dec 2023
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Manager

Relationship

PCC is probably the only vendor tailored to pediatrics. And their primary goal is to help us succeed...

Dec 2023
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Physician

Loyalty, Product

The PCC platform is exclusive to pediatrics. It is not something we are going to apply to another...

Dec 2023
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(0)
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Physician

Relationship

PCC does a fabulous job with the support of their customer base. They give good dashboard...

Dec 2023
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Physician

Product

What PCC does not do well is adapt to an organization the size of mine. For me to run reports, I...

Dec 2023
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Physician

Loyalty, Relationship, Product

PCC is trying to move to a consolidated database, and they have a conflict within the organization...

Dec 2023
||
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Physician

Product

PCC has a piece of their product that has been there from the beginning. It is on the practice...

Dec 2023
||
(0)
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Physician

Relationship, Operations, Product

PCC is easy to use. When we bring new people on board in our organization, our EMR isn't a stumbling...

Nov 2023
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(0)
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Physician

Loyalty

PCC would definitely be part of our long-term plans, but we were bought out, and our parent...

Nov 2023
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(0)
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Physician

Loyalty, Product

There are little things in the system that are clunky to fill out, like forms. That is a problem. We...

Nov 2023
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(0)
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Physician

Relationship

PCC is a pediatric-only system, but the thing that makes the system stand out is the vendor's...

Nov 2023
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(0)
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CEO/President

Relationship

The people at PCC answer their phones when I call. They are quite friendly and have personable...

Nov 2023
||
(0)
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CEO/President

Value

PCC is not cheap, but we get what we pay for, and I can’t imagine functioning without the product....

Nov 2023
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(0)
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VP/Other Executive

Relationship, Operations

PCC does a good job of trying to speak with their customers as a whole, figure out what customers'...

Nov 2023
||
(0)
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VP/Other Executive

Product

PCC has given us all of the forms we need in the system for mental health screenings. They have...

Nov 2023
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(0)
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VP/Other Executive

Loyalty

We didn't even entertain anything else because we had experience with PCC before. When the clinic...

Nov 2023
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(0)
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VP/Other Executive

Product

The bidirectional communication with our state’s immunization registry is great. It was only in the...

Nov 2023
||
(0)
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VP/Other Executive

Operations

PCC was really great with our go-live. They didn't really need to train me because I was already...

Nov 2023
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VP/Other Executive

Loyalty, Product

My colleagues' EHRs do a better job of integrating outside stuff than PCC does. For example, I...

Nov 2023
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(0)
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VP/Other Executive

Product

We can't send prescriptions from our phones in the system. We have the ability to view the charts...

Nov 2023
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(0)
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VP/Other Executive

Product

I love the fact that we can send out text messages to our patients using the system’s broadcast...

Nov 2023
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(0)
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VP/Other Executive

Relationship, Product

Things are not bidirectional when we get direct secure messages from specialists and need to reach...

Nov 2023
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(0)
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Physician

Relationship, Product

PCC has been able to develop new things. And when something goes wrong with an update, they quickly...

Oct 2023
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Physician

Product

There is always some additional functionality that the vendor could release. For example, in our...

Oct 2023
||
(0)
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Physician

Relationship, Operations

I have greatly enjoyed using PCC's system. The solution is really easy to use, but when I need...

Oct 2023
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Physician

Operations, Product

The product itself has strong templates. I have had medical students come here, and they are able to...

Oct 2023
||
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VP/Other Executive

Relationship

PCC is great, and they really support us being independent. There was a period of time when we...

Oct 2023
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VP/Other Executive

Loyalty

There are some things that the vendor still does in an old-fashioned way. PCC has been working on a...

Oct 2023
||
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VP/Other Executive

Relationship, Operations

PCC always has a vision, and they tell us what is coming. At their annual conference, they always...

Oct 2023
||
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VP/Other Executive

Operations

PCC's training modules are all really good. The vendor has everything online. They also have both...

Oct 2023
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VP/Other Executive

Relationship, Operations

PCC's annual conference gives people opportunities to learn how best to use PCC's system and run a...

Oct 2023
||
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Manager

Relationship

The number-one thing I like about PCC is how responsive their support people are. Those people are...

Oct 2023
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Manager

Product

The system is designed for pediatrics, so it is very easy to use. PCC supports our business more...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship, Operations, Product

I like PCC's practice management system. PCC is beginning to integrate that into their EHR. They are...

Oct 2023
||
(0)
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CEO/President

Loyalty

PCC's system helps our practice run more efficiently. That is why we picked it. We evaluated all of...

Oct 2023
||
(0)
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CEO/President

Loyalty, Operations, Value

We picked PCC's system because it is very pediatric focused. Additionally, PCC is good at not...

Oct 2023
||
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CEO/President

Product, Value

Immunizations, particularly in pediatrics, have changed rapidly with all the different variations...

Oct 2023
||
(0)
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CEO/President

Product

One of the things that I love about PCC is that it is a subscription service. Every few years, we...

Oct 2023
||
(0)
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CEO/President

Product

The product gives us the ability to create specific templates in the EHR, and those templates...

Oct 2023
||
(0)
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CEO/President

Product

There have been some really nice recent enhancements with PCC. We have quick access to electronic...

Oct 2023
||
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CEO/President

Loyalty, Product

If PCC had an integrated telemedicine solution, that would be awesome. I don't know whether anybody...

Sep 2023
||
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CEO/President

Loyalty

I used PCC's solution in the past, and I was happy with what they provided. And then I had some...

Sep 2023
||
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CEO/President

Relationship

PCC has been great with what I’m working on at the moment. They can fix any little issue very...

Sep 2023
||
(0)
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CEO/President

Operations, Product

I wish PCC were a little faster, and they could have more drop-in sessions at different times of...

Sep 2023
||
(0)
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CEO/President

Operations

For new users of PCC's system, there are online videos, and we have a client advocate available who...

Sep 2023
||
(0)
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CEO/President

Product

We are currently connected to an HIE with a different vendor. Our data is pushed to local...

Sep 2023
||
(0)
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CEO/President

Relationship

PCC is very receptive and solicits frequent user input. I have made many enhancement requests, and...

Sep 2023
||
(0)
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CEO/President

Operations

The implementation of the PCC solution was good and so was the training. PCC did multiple trainings...

Sep 2023
||
(0)
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CEO/President

Operations, Product

PCC is very customizable in terms of how I can set up my notes and how my workflow goes. I was able...

Sep 2023
||
(0)
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CEO/President

Relationship, Product

PCC does a good job of trying to integrate new stuff. There are some things that take a little...

Sep 2023
||
(0)
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CEO/President

Product

PCC’s program is really awesome because it helps me remember patients. It tells me my well-visit...

Sep 2023
||
(0)
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Manager

Relationship, Operations

We have had representatives from PCC on-site to help us out. If we have any questions, we have a...

Sep 2023
||
(0)
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Manager

Relationship, Product

For any company, support is the biggest asset, and PCC really has support pretty much down. The...

Sep 2023
||
(0)
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Manager

Product

I would like to see PCC offer more bidirectional integration with outside systems. All of PCC’s...

Sep 2023
||
(0)
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Manager

Relationship, Operations

PCC not only provides us with the program itself on-site on the server but also manages the network...

Sep 2023
||
(0)
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Manager

Product

PCC is a very simple program, and we can create our own type of progress notes, so the platform is...

Sep 2023
||
(0)
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Manager

Relationship

My experience with PCC has been really good. I get a lot of support from PCC’s support team, and...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I like the ease of use and that the product is specific to pediatrics. PCC is always on top of...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

I like that the training is always available and that it is easy to follow.

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

The support team is good and always helpful. They direct us to the right place to fulfill our needs.

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I like that the vendor is great at listening to us and implementing what we want. They work really...

Aug 2023
||
(0)
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Manager

Relationship

PCC is excellent at listening to the system's users and taking input in terms of what is important...

Aug 2023
||
(0)
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Manager

Operations

I would recommend that the vendor update their training videos. They have made leaps and bounds with...

Aug 2023
||
(0)
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Manager

Culture, Relationship

At one point, we recently had a computer fail, and we needed immediate assistance. PCC's emergency...

Aug 2023
||
(0)
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Manager

Relationship

The vendor is available to us on an as-needed basis. They have always offered us regular phone...

Aug 2023
||
(0)
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Manager

Product

PCC is an excellent solution that is very targeted at pediatrics. That makes the system unique. The...

Aug 2023
||
(0)
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Manager

Operations

We benefitted from the system's go-live. We received excellent training and integration options from...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship, Product

There are a few components of the EHR that can be cumbersome. PCC is working on a solution to those...

Aug 2023
||
(0)
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Manager

Relationship, Product

My favorite thing about PCC is that they focus on private practice pediatricians and are unique to...

Aug 2023
||
(0)
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Manager

Product

The system is very simple to use and can be learned in less than five minutes. The product does what...

Aug 2023
||
(0)
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Manager

Product

The quality of the system's two-way texting ability with built-in faxes is very poor because the...

Aug 2023
||
(0)
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Manager

Product

PCC's technology and capabilities are there, and it isn't like the vendor is reinventing the wheel,...

Aug 2023
||
(0)
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Manager

Loyalty, Product

I absolutely love the system, but I also have to consider other things. There is some technology...

Aug 2023
||
(0)
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Manager

Relationship, Operations

Sometimes, PCC's timeline changes, but PCC does a great job of letting us know when their updates...

Aug 2023
||
(0)
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Manager

Relationship

There have been a few tickets that PCC hasn't responded to in a timely enough manner, but overall,...

Aug 2023
||
(0)
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Manager

Relationship

From our organization's standpoint, PCC has missed a couple of things. We have multiple facilities,...

Aug 2023
||
(0)
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Manager

Relationship

Recommending PCC is a no-brainer. I would tell others that they 100% want PCC. In the past, I have...

Aug 2023
||
(0)
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Manager

Product

One piece of technology that is missing from our vendor’s solution is bidirectional communication...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

We implemented the PCC solution during the COVID-19 pandemic, so we had a totally remote go-live,...

Aug 2023
||
(0)
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Physician

Relationship, Product

The billing in the system leaves little to be desired, and our billing department doesn’t like the...

Aug 2023
||
(0)
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Physician

Operations

PCC also has really easy-to-follow, transparent instructions on how to do anything in their EHR, and...

Aug 2023
||
(0)
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Physician

Value

PCC is more expensive up front, but they don’t charge us for everything. There was some disaster on...

Aug 2023
||
(0)
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Physician

Relationship

There were some places with PCC where our expectations were different from what we were led to...

Aug 2023
||
(0)
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Physician

Operations

PCC’s setup and implementation were good, and we had weekly meetings with assignments. There was...

Aug 2023
||
(0)
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Physician

Loyalty

I read and talked to people about PCC and felt like PCC’s customer service would be superior. I also...

Aug 2023
||
(0)
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Manager

Loyalty, Product

In Partner PM, we are missing self-driven appointments. A patient can't go on our website and pick a...

Aug 2023
||
(0)
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Manager

Relationship, Operations

PCC has webinars, and they have meetings. They make everything available to me. I might not always...

Aug 2023
||
(0)
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Physician

Relationship, Operations

PCC’s training is fantastic, and we have a client advocate that answers all our emails really...

Aug 2023
||
(0)
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Physician

Relationship

When we were having problems early on, I emailed one of the head people at PCC, and they took...

Aug 2023
||
(0)
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Physician

Loyalty, Relationship, Operations

We went with PCC because they help doctors do the best job at taking care of their patients, look...

Aug 2023
||
(0)
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Manager

Relationship

PCC has been really helpful on the customer service end. PCC provides great help when something is...

Jul 2023
||
(0)
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Manager

Relationship, Product

Sometimes PCC’s updates cause the system to run slow afterward, and the next morning is rough. PCC...

Jul 2023
||
(0)
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Manager

Operations

PCC is very user friendly and intuitive, so training new people on the system goes pretty quickly.

Jul 2023
||
(0)
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Manager

Product

The only thing that would make PCC even better would be if we could process payments through it....

Jul 2023
||
(0)
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Manager

Product

We would like to be able to see multiple providers’ schedules at one time. Not having that...

Jul 2023
||
(0)
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Manager

Product

The product is old school. I don't know how many people use green screens. If we could just convert...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Our people have never complained about the product. PCC’s executives have been pretty good when we...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations

I could use some more training on the things that I use in PCC, like the deposit functionality and...

Jul 2023
||
(0)
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Manager

Culture, Relationship

PCC has made a lot of promises that they haven't followed through on. They will offer resources, but...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

I think that our satisfaction with the system will improve because there are a lot of great updates...

Jul 2023
||
(0)
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Manager

Relationship

We don't get a lot of support from our client advocate. I have spoken with them once, and I don't...

Jul 2023
||
(0)
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Manager

Product, Value

The main thing missing from the solution is the ability to customize more of what we need in its...

Jul 2023
||
(0)
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Manager

Operations, Product

The system is very easy to use, and our providers are very happy with it. It is easy for new people...

Jul 2023
||
(0)
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Manager

Operations, Product

The vendor makes upgrades easy. They usually let us know when they are doing upgrades and things...

Jul 2023
||
(0)
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Manager

Relationship, Operations

The vendor holds a conference every year where they focus on giving out information. Aside from...

Jul 2023
||
(0)
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Manager

Product

The system integrates well with our other lab systems. The vendor always comes through on that. We...

Jul 2023
||
(0)
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Manager

Product

The system's interoperability could be much better. There are some discharge summaries that the...

Jul 2023
||
(0)
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Manager

Value

We always feel like the vendor is missing some additional resources. For example, we can't text back...

Jul 2023
||
(0)
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Manager

Relationship

Recently, the vendor released a bad update, and they alerted us about some big flaws. They were...

Jul 2023
||
(0)
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Manager

Relationship

We have some really good people from PCC who help us. We constantly reach out to them with questions...

Jun 2023
||
(0)
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Manager

Relationship, Product

The quality of the PCC product overall is pretty good. Things seem to be pretty easy. We do not get...

Jun 2023
||
(0)
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Manager

Operations, Product

In our office, when the upgrades came through from PCC, not everyone was upgraded at the same time....

Jun 2023
||
(0)
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Manager

Product

We use Partner PM to take care of things like making changes in a patient's chart, updating payment...

Jun 2023
||
(0)
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Manager

Relationship, Operations

If we have questions, we know that there are videos from PCC that we can watch. We have to type in...

Jun 2023
||
(0)
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VP/Other Executive

Product

PCC wasn’t forthcoming about something that has frustrated us a lot. We have to do our financial...

May 2023
||
(0)
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VP/Other Executive

Product

PCC EHR is a no-frills system. It is not the sport model of the SUV; it is like the model that has...

May 2023
||
(0)
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VP/Other Executive

Culture, Loyalty

PCC doesn't have incoming faxes that go straight to the EHR, so we have had to contract with a...

May 2023
||
(0)
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VP/Other Executive

Relationship

When we have a specific request or ask whether PCC can do something, the answer is no nine times out...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We love that PCC EHR is pediatrics specific. We came from another solution that was not pediatrics...

May 2023
||
(0)
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VP/Other Executive

Product

There is a link to the prescribing program, and we can get to it within PCC EHR, but it is a...

May 2023
||
(0)
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VP/Other Executive

Relationship

PCC’s customer service is amazing. I reach out to them and always hear back. Even within a couple of...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The implementation was specifically difficult on the billing side. For the clinical side, PCC had a...

May 2023
||
(0)
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VP/Other Executive

Relationship

The one thing in addition to the customer service that keeps us with PCC their advocacy for...

May 2023
||
(0)
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VP/Other Executive

Product

There is a federally mandated reporting system for schedule II substances, such as ADHD medication....

May 2023
||
(0)
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VP/Other Executive

Product, Value

PCC EHR has a fantastic task function where we can send an order and send an alarm to the nurse that...

May 2023
||
(0)
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VP/Other Executive

Relationship

We love PCC. We get a lot of support from them. The customer support is much improved from our...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations

The actual software is intuitive. We were a little concerned about getting people up to speed when...

May 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Nothing is going to be perfect, and there are always going to be issues, especially with a product...

May 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

If you haven't been using Partner PM, it looks completely foreign. It is hard for new users to learn...

May 2023
||
(0)
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Manager

Loyalty, Product

PCC is making major changes to Partner PM and integrating everything over to the EHR side. I am a...

May 2023
||
(0)
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Manager

Loyalty, Product

PCC hits the mark, and they try to develop and integrate new things. I would like to see more...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

We know who our client advocate is, and we have a very good relationship with them. It is easy to...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

PCC delivers what they say they are going to deliver, and they implement things on time. However, in...

May 2023
||
(0)
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 or  to see details.

Manager

Operations

PCC EHR has a very steep learning curve. For new users, training them on the system takes a...

May 2023
||
(0)
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Analyst/Coordinator

Product

If someone were brand new to PCC EHR, they could absorb everything that they needed for their...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

When we turn in problems, if PCC can't solve those problems immediately, then they have a wishing...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

The vendor doesn't allow third-party integration options because those could compromise the system....

Apr 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

PCC EHR has one price and no hidden fees.

Apr 2023
||
(0)
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Manager

Relationship

The best thing about the vendor is their quality service. User organizations have teams assigned to...

Apr 2023
||
(0)
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CEO/President

Product

I think PCC could do a little better with immunizations. There is a lot of room for human error with...

Apr 2023
||
(0)
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CEO/President

Relationship, Value

I would tell a peer that PCC always helps people make money for their practice, especially if they...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Product

PCC’s portal meets all our needs and is very seamless. The parents can request everything and...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Relationship, Operations

PCC is doing amazing work. They always put us first, even during the pandemic. I don't think I could...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

PCC EHR can’t do everything we want with integration, but it will get there.

Apr 2023
||
(0)
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 or  to see details.

Physician

Product, Value

We would recommend PCC EHR to everybody. The system does everything we need, but we always are...

Apr 2023
||
(0)
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 or  to see details.

Physician

Relationship, Operations

We had a PCC executive come to us and ask us what we wanted them to work on. Then, they devoted the...

Apr 2023
||
(0)
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Physician

Relationship

There are some issues in PCC EHR that PCC helps us with. The issues are under the vendor's control,...

Apr 2023
||
(0)
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 or  to see details.

Manager

Operations

The implementation of PCC EHR wasn't as good as we had hoped. We ran into issues with the data...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product, Value

The ease of documenting visits is one thing we like about PCC EHR. The billers like the billing and...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product

We still don't have our immunization registry up with PCC EHR, although we are close. We do not have...

Apr 2023
||
(0)
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 or  to see details.

Manager

Operations, Operations

PCC EHR is user friendly, so it is easy to train new people on. I do like PCC Learn. We can find out...

Apr 2023
||
(0)
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Manager

Product, Product

Having an EHR that is centered on pediatricians only is a big deal. I have seen other offices use a...

Apr 2023
||
(0)
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Manager

Relationship, Relationship, Product, Product

PCC has a wish list for when customers find something that we don't think works exactly right. I...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Product, Product

PCC is working toward moving their practice management software into the EHR. It would be great if...

Apr 2023
||
(0)
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Physician

Product

I like that questions specific to pediatrics are already built into the EHR. I know that with many...

Apr 2023
||
(0)
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Physician

Relationship, Product

PCC’s IT team is wonderful, and the support team is great at answering our questions. We come across...

Apr 2023
||
(0)
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Physician

Product, Value

We have been struggling with our ICD-10 codes because the codes have not always been getting linked....

Apr 2023
||
(0)
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Physician

Relationship, Operations, Product

PCC does a good job of notifying everyone of upgrades. The majority of the upgrades are great, and...

Apr 2023
||
(0)
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Physician

Relationship, Product

PCC does a really good job of working with some of the vendors whose products we use, and that makes...

Apr 2023
||
(0)
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Physician

Operations, Product

We continue to struggle with losing tasks within the system when the tasks end. We don't know where...

Apr 2023
||
(0)
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Physician

Product

I love that I can create custom templates. I can adjust the templates on the fly if I need to. If I...

Apr 2023
||
(0)
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Physician

Loyalty, Relationship, Product

We are part of a clinically integrated network. The people in that network wanted us to change over...

Apr 2023
||
(0)
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Physician

Relationship, Operations

If we have a problem, the vendor will correct it within 24 hours unless they need to do something...

Apr 2023
||
(0)
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Physician

Relationship

In terms of new technology, the vendor stays on top of everything. They are proactive, and they want...

Apr 2023
||
(0)
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Physician

Relationship

PCC always seems to be a step ahead. They will let us know what is coming up. There are a couple of...

Apr 2023
||
(0)
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Physician

Culture, Relationship, Operations

Before an update, the vendor will send us an email with a link about exactly what is going to take...

Apr 2023
||
(0)
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Physician

Operations

We recently hired a new employee who had used the system in the past but not recently. They were...

Apr 2023
||
(0)
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Physician

Product, Value

EHRs tend to frustrate physicians. Before using PCC's EHR, I was on another EHR that was horrible. I...

Apr 2023
||
(0)
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CEO/President

Operations

One of the things that make learning Partner PM easy is PCC has training videos, and if someone...

Apr 2023
||
(0)
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CEO/President

Operations

When PCC is doing an update, they send a lot of information out ahead of time including any training...

Apr 2023
||
(0)
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CEO/President

Product

There are a lot of really useful reporting tools and a lot of things that are very quick and easy to...

Apr 2023
||
(0)
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CEO/President

Product

PCC gets some flack because a lot of the practice management solution is on what they call the dark...

Apr 2023
||
(0)
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CEO/President

Loyalty

We went with PCC partially because their rating was a little higher in a lot of KLAS categories. I...

Apr 2023
||
(0)
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CEO/President

Operations, Product

PCC EHR is easy to learn to use. New employees can get up and running with it very quickly. It is...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Operations

PCC almost keeps all their promises. We had a small issue with training in our billing department...

Apr 2023
||
(0)
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CEO/President

Product

The holdback with PCC EHR is with external connections. We are working on setting up certain things...

Apr 2023
||
(0)
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CEO/President

Product

The system doesn't yet do online scheduling, and that is holding it back. Also, the vendor is...

Apr 2023
||
(0)
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CEO/President

Loyalty, Relationship, Operations

PCC does really well with letting their users know what is coming and inviting a lot of input into...

Apr 2023
||
(0)
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CEO/President

Relationship

PCC gives us a lot of support with reports. If we tell them that we want a certain report, they can...

Apr 2023
||
(0)
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Manager

Relationship

We would tell a friend or peer looking at PCC that PCC is very good at answering questions and...

Apr 2023
||
(0)
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 or  to see details.

Physician

Operations, Product, Value

I am very satisfied with PCC EHR. I like its ease of use and transparency. We have had new nurses...

Apr 2023
||
(0)
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Physician

Product

One thing that would be awesome is if PCC could somehow pull in all the incentive programs that the...

Apr 2023
||
(0)
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CEO/President

Operations, Product

There seem to be a lot of hoops to jump through to get information out of PCC EHR. Part of that may...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Product

PPC EHR is easy to use. I have used a lot of different EHRs in my career, and PCC EHR is by far the...

Apr 2023
||
(0)
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 or  to see details.

CEO/President

Product

PCC EHR is a little spendy, but all EHRs are.

Apr 2023
||
(0)
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 or  to see details.

Manager

Relationship

Our experience with PCC has been good. They have a good team and have been super helpful. We love...

Apr 2023
||
(0)
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