PDS Partial IT Outsourcing
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Ryan Oliver
Research Director
KLAS Research Director - Ryan Oliver
 
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Manager

We had to partner closely with PDS when a major problem happened in our organization. We reached...

Jun 2022
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Manager

I am thrilled with PDS. Every few years, people look at the numbers and costs and wonder whether we...

Jun 2022
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Manager

The firm avoids charging for every little thing. They initiated a lower price with us at one point.

Jun 2022
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Manager

In a nutshell, PDS is doing great. They don't need to make any improvements. We use the firm for a...

Jun 2022
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Manager

PDS has partnered with another company, so the firm has a new organizational structure. PDS said the...

Jun 2022
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Manager

We have considered outsourcing our entire IT help desk. We would send out an RFP, but because we...

Jun 2022
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Manager

I don't think we have come close to testing the firm's capabilities. They are very good at what they...

Jun 2022
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Manager

On the rare occasion that PDS has to escalate something, they are very communicative. Some vendors...

Jun 2022
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Manager

We went out and looked at some other firms, and we came back with a lower price from another firm....

Jun 2022
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Manager

We have SLAs in the contract that PDS consistently meets. During the beginning stages of COVID-19,...

Jun 2022
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Manager

I work directly with someone who solves every problem very quickly. The pandemic has affected...

Jun 2022
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Director

I think we will leave PDS. If anything, we are trying to cut back on what we use them for. We...

Jun 2022
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Director

PDS charges us for every little thing, and more so in recent years. To be fair, it is the first time...

Jun 2022
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Director

PDS meets their service-level agreements and our expectations overall. They are fine for us to keep...

Jun 2022
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Director

I have to go back and push our contact to answer questions, but overall, they are very pleasant and...

Jun 2022
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