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Telmediq Comments
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KLAS Research Director - Paul Hess
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Paul Hess

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paul.hess@klasresearch.com

(801) 404-5410

 
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User Commentary

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Nurse

The vendor needs to update the way that dates and times are listed in the product. Currently, they...

May 2021
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Nurse

Telmediq's functionality is really fantastic. We use the solution in acute settings. The token site...

May 2021
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Nurse

PerfectServe's customer service is outstanding. I never have to wait very long to get a response...

May 2021
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Nurse

My future satisfaction with the vendor will depend on a few factors. One of those factors is my...

May 2021
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COO

The product is part of our long-term plans. It is something that is on my list to evaluate. It is a...

May 2021
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COO

I do not have any problems with the system at all. It is just easy to use. The system integrates...

May 2021
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COO

The vendor is not good or proactive in terms of telling me about what new technology they have available....

May 2021
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COO

The system is driving outcomes if we use it as a secure messaging system. As I look at the vendor's...

May 2021
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COO

The system is a little expensive for what we use it for. That is not totally fair to the vendor...

May 2021
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Manager

Telmediq is setting off the pager groups well, and the physicians are able to adapt well to the new...

May 2021
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Manager

PerfectServe is very responsive when we have issues and call or send an email to the vendor. The...

May 2021
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Manager

PerfectServe does a really good job of communicating about system issues. There have been some...

May 2021
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Manager

It is tough for me to say whether Telmediq is a long-term solution or for me to definitely recommend...

May 2021
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Physician

The vendor is great at providing ongoing support. They are very proactive. They ask us to do things...

Mar 2021
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Physician

When we first went live with Telmediq, the vendor was a younger company. We had to work through some...

Mar 2021
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Physician

The solution's ease of use could be better. I think that the vendor's training is the root of a lot...

Mar 2021
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Physician

Telmediq's functionality meets our needs pretty well. The vendor helps us out a ton with our...

Mar 2021
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CIO

I like the product, but the training could be better to specifically focus on system administration.

Feb 2021
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CIO

The vendor has been very good about not nickel-and-diming. The vendor does things without even...

Feb 2021
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CIO

I have talked to the president of the company before, but the vendor could reach out a little bit...

Feb 2021
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CMIO

A recent challenge has been the ongoing integration with all of the services recently acquired by...

Jan 2021
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VP/Other Executive

None of the solutions that are out there have met our needs like Telmediq's solution has....

Jan 2021
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VP/Other Executive

The Telmediq implementation project team is so well organized and always on time.

Jan 2021
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VP/Other Executive

Telmediq was really helpful during COVID-19 because we were able to use their new patient family...

Jan 2021
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VP/Other Executive

The executive team at PerfectServe is always readily available. I have the executives' cell phone numbers....

Jan 2021
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CIO

Telemediq has a great product with excellent executive-level responsiveness and involvement. They...

Jan 2021
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CIO

Tier-one and tier-two support, although rarely needed, could benefit from some optimization. The...

Jan 2021
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Physician

We have never had any issues with upgrades or implementations with the vendor. It is rare to not...

Jan 2021
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Manager

We have been with the product now for years, and it has really matured to be the best choice we...

Jan 2021
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Manager

The vendor has been very good to work with. They are knowledgeable of their product. We have seen...

Jan 2021
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Manager

The vendor is so flexible in their routing, and the doctors here are so particular about how they...

Jan 2021
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Manager

The vendor has been very good to work with. They take everything seriously because it is serious...

Jan 2021
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CMIO

We have relatively small issues with the system, like being able to mute the application. We have a...

Jan 2021
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Director

The implementation went very well. Telmediq was very attentive to detail and available whenever...

Jan 2021
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Director

We have given Telmediq a lot of enhancements to add to the product. If they had had a more...

Jan 2021
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Director

The system is getting there in terms of ease of use, but it is complex by nature. I am not sure how...

Jan 2021
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Director

Telmediq's support is really responsive, and they get a lot of people on the phone to triage issues....

Jan 2021
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Director

I can see my satisfaction increasing a year from now due to the level of collaboration we have had...

Jan 2021
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Director

During the COVID-19 crisis, Telmediq was fantastic at supporting us. They sent people on-site and...

Jan 2021
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CIO

We found the product when we were looking for a way to have only one device to carry rather than...

Jan 2021
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CIO

Our biggest struggle has been changing antiquated processes. We have physicians that have done...

Jan 2021
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CIO

Everything is continuing to move forward with Telmediq. The solution has been so stable, and we have...

Jan 2021
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CIO

We are looking at new features that Telmediq is offering. We are really evaluating and trying to...

Jan 2021
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CIO

Telmediq's system has a consult component for preliminary evaluation of a patient, and there is a...

Jan 2021
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CIO

Our relationship with Telmediq started because I found them to be open to learning what really goes...

Jan 2021
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CIO

Telmediq’s system does what it is supposed to do. There are always going to be new challenges in...

Jan 2021
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CIO

I hear about a service degradation issue for our infrastructure from Telmediq before I hear anything...

Jan 2021
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CIO

From day one, one of Telmediq's leaders was the one individual I dealt with. In fact, there have...

Jan 2021
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CIO

I don’t know whether PerfectServe is going to continue to take the product in the right direction...

Jan 2021
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CIO

Our experience with the vendor has been excellent. We go way back with Telmediq. When we started...

Jan 2021
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CIO

I rate the vendor highly for supporting us during the COVID-19 crisis. We can give them an idea, and...

Jan 2021
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CIO

I rate the vendor highly for implementations and upgrades. I have not seen anyone do those things...

Jan 2021
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CIO

The product works exactly as the vendor said it would, and they are up front about whether they have...

Jan 2021
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CIO

The product is great at supporting our integration goals. The effort is low though because doing...

Jan 2021
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CIO

The vendor's support is fabulous. If I send an email, I get an answer two hours later. The support...

Jan 2021
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CIO

The vendor should probably be charging us more for the product. There is nothing about the vendor...

Jan 2021
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CMIO

We chose Telmediq's system due to its reliability and its functionality as an all-in-one product. We...

Dec 2020
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CMIO

Once we learn the scheduling piece of the system, it becomes very powerful in terms of maintaining...

Dec 2020
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CMIO

Telmediq’s support for us is beyond compare. We are interfacing their product with another vendor's...

Dec 2020
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Director

Telmediq is upgrading a couple of functionalities for us. We are in a rural area, and we have...

Dec 2020
(0)
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CMO

Unfortunately, our team failed in terms of having a dedicated team that assured the integration and...

Dec 2020
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CMO

Telmediq is definitely a good product. It fills a big need in healthcare to have a synchronous...

Dec 2020
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CMO

The vendor's support team tries. The team hasn't given up on us yet. We have some internal work to...

Dec 2020
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CMO

We haven’t felt any nickel-and-diming with the platform at all. We have received our money’s worth....

Dec 2020
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CMO

We do things a little differently than some of the other places the vendor has implemented at. They...

Dec 2020
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CMO

One of our issues is that the initial executive for the implementation has moved to another...

Dec 2020
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CMO

Telmediq has evolved, but the vendor said it would be a platform that allows safe, HIPAA-compliant...

Dec 2020
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Director

The product works when it is supposed to. I have no complaints. I helped to implement and roll out...

Dec 2020
(0)
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Director

The product is simple and easy to use. The vendor did a good job of training us up front, and we had...

Dec 2020
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Manager

The website was laid out for us when we were looking to purchase the app and the Telemediq program....

Nov 2020
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Manager

We haven't done a whole lot of training with Telemediq. One hiccup we have had is that when a...

Nov 2020
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Manager

I don't think we have gotten any new technology. Telemediq has updated what we already have, but I...

Nov 2020
(0)
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Manager

When we need help, Telemediq is definitely on top of things. The executives email us occasionally. I...

Nov 2020
(0)
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Manager

The vendor's customer service and ongoing support are extremely amazing. We have been with the...

Oct 2020
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Manager

The product does exactly what it needs to do. The vendor keeps coming out with new, fresh features....

Oct 2020
(0)
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Director

We are happy with Telmediq. We are not having any issues or problems, so I haven't had to get...

Oct 2020
(0)
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Physician

I use the vendor's simplest plan, which is HIPAA compliant. I use the product as a messenger. I like...

Oct 2020
(0)
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Physician

When I am in my car, I need coverage in case someone pages me. But my car's Bluetooth doesn't...

Oct 2020
(0)
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Manager

PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...

Sep 2020
(0)
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Manager

The product is good, but if a site has issues with a product, the site should expect a delay in...

Sep 2020
(0)
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Manager

With COVID-19, I think Telmediq has improved their communication. They realize that all their...

Sep 2020
(0)
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Manager

Telmediq keeps their promises, but they are not very transparent about what the application does. If...

Sep 2020
(0)
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Manager

We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...

Sep 2020
(0)
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Manager

Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...

Sep 2020
(0)
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Director

The vendor has great customer service. They work well with their customers. Whenever we have issues,...

Aug 2020
(0)
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Director

Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...

Aug 2020
(0)
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Director

If the vendor could incorporate texting and video conferencing within the same platform that we use...

Aug 2020
(0)
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Manager

If I were to recommend the product to someone else, I would say that the product is easy to use,...

Jul 2020
(0)
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Manager

The vendor has always been really responsive to our feedback. If they can’t change something right...

Jul 2020
(0)
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Manager

We barely have to do any training for the system. We have our own little training piece that we...

Jul 2020
(0)
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Manager

We haven’t really looked to see whether the vendor has delivered new technology. I know that the...

Jul 2020
(0)
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Manager

The product is very straightforward and simple. It has provided us exactly what the vendor said it...

Jul 2020
(0)
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Manager

We haven’t done an upgrade recently, but when we brought the vendor on and worked with them to get...

Jul 2020
(0)
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Director

There is a debate with our executive leaders related to our communication tool, and that is because...

Jul 2020
(0)
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Director

Telmediq’s training is more related to our hospital’s lack of training modules. Telmediq expected...

Jul 2020
(0)
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Director

To be able to fully utilize Telmediq's integrations, there are certain dependencies. We had to...

Jul 2020
(0)
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Director

The functionality of the application is really wonderful. The system is a very versatile and agile...

Jul 2020
(0)
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Director

The application itself can be a little bit buggy. It can sometimes hang up or stall, and that...

Jul 2020
(0)
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Director

I haven’t noticed any significant proactivity. Telmediq notifies me when there is going to be a...

Jul 2020
(0)
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Director

I have had a lot of good involvement from Telmediq on an executive level. There were frequent and...

Jul 2020
(0)
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Manager

The biggest reason that we chose Telmediq was that their product looked fairly intuitive and simple....

Jul 2020
(0)
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Manager

Telmediq's system is part of our long-term plans. We are only expanding. We still have some...

Jul 2020
(0)
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Manager

When we came on board, Telmediq just didn't have the time, so we had a rocky start and had to...

Jul 2020
(0)
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Manager

Looking back at how we did the training, we probably would have done things differently. We relied...

Jul 2020
(0)
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Manager

I would say that the system is working as promoted for the most part. Some things aren't fully...

Jul 2020
(0)
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Manager

We have gone back to Telmediq and made suggestions for things that aren't acceptable in the system....

Jul 2020
(0)
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Manager

During the project, Telmediq has been very good about telling us what the future upgrades will hold....

Jul 2020
(0)
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Manager

Overall, when we reach out to Telmediq, people do answer. The vendor is a pretty good company. There...

Jul 2020
(0)
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Manager

The only issue I have with Telmediq is probably a user error on my end, but it has to do with the...

Jul 2020
(0)
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Manager

Telmediq is part of our long-term plans. The solution is our main communication tool for providers...

Jul 2020
(0)
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Manager

I would rate Telmediq's support highly. Whenever we have had to follow up with the support people or...

Jul 2020
(0)
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Manager

Telmediq is a great company to work with. There was some hesitation when we went with the vendor,...

Jul 2020
(0)
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Manager

Telmediq keeps all their promises, but they need to overestimate their turnaround times on certain...

Jul 2020
(0)
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Manager

If I could give the vendor a rating that is above the top end of the scale, I would. Telmediq has...

Jul 2020
(0)
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Manager

Telmediq is a great one-stop shop. The number of functions they can cover and their ability to...

Jul 2020
(0)
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Manager

As an organization, we are incredibly satisfied with the product. There is a lot of functionality we...

Jul 2020
(0)
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Manager

The product is very easy to use. The great thing about the product is that we can read what the...

Jun 2020
(0)
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CMIO

From our perspective, we have received better support from other secure communications vendors. Our...

Jun 2020
(0)
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CMIO

No one from the vendor has ever called me to see how things are going. They might be communicating...

Jun 2020
(0)
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CMIO

The nursing workflows, nursing documentation, and bedside alerting were priorities for one of our...

Jun 2020
(0)
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CMIO

As far as a secure communications platform goes, the Telmediq platform does really well. But we are...

Jun 2020
(0)
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CMIO

We have had some trouble with the upgrades not working right. We never know whether a technician is...

Jun 2020
(0)
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CMIO

I don't feel that the vendor has nickel-and-dimed us, but I have a colleague who worked with...

Jun 2020
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CMIO

We think that the technical support on the Telmediq side has declined since the purchase. Initially,...

Jun 2020
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