Commentary Summary
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User Commentary
Loyalty, Relationship
We would buy the system again because it has served us well. Telmediq has made a difference for us,...
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Culture
Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...
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Operations, Product
We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....
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Operations, Product
The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...
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Operations
The vendor's team was very nice to work with. They tried to share necessary governance structures...
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Product
Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...
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Relationship
PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...
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Culture, Loyalty, Product
Telmediq works well for what was advertised. The vendor is working on better integration with our...
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Relationship, Product
The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...
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Product
Our scheduling is very complex because of our location, and PerfectServe works with us to get our...
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Relationship
We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...
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Product, Value
Compared to some of the other companies we have worked with, PerfectServe supports interoperability...
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Loyalty, Product
We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...
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Product
The biggest challenge for us is making sure that all the providers are using Telmediq consistently....
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Relationship, Product
The telephone ability in Telmediq is not always optimal, though the texting functionality always...
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Relationship, Product
From a nursing perspective, I am having to constantly ask the vendor how we can do things better or...
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Relationship
PerfectServe is proactive; they keep us informed and let us know when some changes might be on the...
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Product
The ease of use with Telmediq is not perfect, but it is good. The system is easy to use, and it...
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Relationship
In the past when we had reached out for support through the web, people within our organization...
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Product
The vendor must run a lot of the reports they deliver to us on their back end, so that has been a...
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Product
In addition to looking at metrics that we monitor in the system on a regular basis, we also...
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Product
One of the ways we leverage the system is for communication between providers and nurses. One of the...
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Culture, Relationship
Sometimes, it can take longer than we want it to to get the items that PerfectServe has promised us.
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Product
We use PerfectServe's system very robustly. It is a great way to communicate and send out code pages....
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Relationship
We have definitely seen improvements with PerfectServe's support communicating more over the years....
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Product, Value
Compared to our previous solution, we have seen a big change from the way Telmediq's mobile platform...
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Culture, Relationship
PerfectServe has been a very good partner, and they bring us other solutions too. They have been...
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Loyalty, Relationship, Operations
Telmediq is very intuitive. Our providers have been very successful in understanding how to use the...
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Operations, Product
PerfectServe's product is cloud based, so it is very easy to upgrade. We very seldom have downtime...
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Relationship
PerfectServe works with us in general and with regard to being able to integrate certain functions.
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Operations
PerfectServe will do some training with us. They try to complete tasks in a timely manner. They...
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Relationship
Anytime we have an outage, we get a call or text. That is like a best friend letting us know there...
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Relationship, Product
Even though PerfectServe updates their software and things of that nature, there are still other...
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Value
PerfectServe charges by the user. That is probably too high a cost because we increase usage on a...
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Relationship, Product
I wouldn't say PerfectServe keeps all of their promises, but the vendor is relatively spot on. A big...
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Relationship
Prior to the acquisition with PerfectServe, we had dedicated individuals that understood the system....
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Product
The thing I like most about Telmediq is its integrated network. It has become the telecommunication...
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Relationship
The best thing about PerfectServe as a vendor is that they are open to collaborative fixes and...
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Relationship, Product
PerfectServe needs to get better data and analytics on their product for administration so that we...
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Product
I would like PerfectServe to finish the migration of the administrative console to their new UI. The...
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Loyalty
If PerfectServe continues to deliver on some of the suggestions we have been offering them, our...
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Relationship, Product, Value
PerfectServe has been a great partner. They have worked with us to push the boundaries of what the...
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Relationship
PerfectServe's executive team is very engaged. They definitely listen to us and continue to develop...
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Relationship
PerfectServe has a very good support model, and they respond quickly. If something needs immediate...
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Operations, Product
The process of giving users access in the system is very manual and frustrating. Our top request is...
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Relationship, Operations
We have received complaints about the system from our end users. The vendor helped us figure out a...
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Relationship
Telmediq has great support and a constant partnership for enhancing and optimizing the platform....
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Relationship
Telmediq is always willing to work with us by adding features or functionalities that benefit not...
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Operations, Product
I like the ease of use of Telmediq. The user interface is straightforward. The system provides a...
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Relationship, Product
I have a bit of impatience, as I am sure some people do. I always want to see things work faster in...
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Product
We really like the ease of the scheduling functionality within Telmediq. The users can easily...
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Loyalty, Loyalty, Product, Product
Telmediq is being used solely as a HIPAA-compliant secure messaging system between providers,...
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Product, Product
Telmediq is redundant to what we have within our voice-over IP system. There is too much redundancy...
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Relationship, Relationship, Operations, Operations
It would be nice to have good customer support from PerfectServe. There are no videos or help...
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Culture, Culture, Relationship, Relationship
It took me many phone calls and a couple of emails to find someone to talk to about Telmediq. I...
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Relationship, Relationship, Operations, Operations
Telmediq is not set up to function in a certain way for my investigations and questioning because we...
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Culture, Culture, Relationship, Relationship, Product, Product
I asked about integrations, and PerfectServe said they could do what I wanted. That is about as far...
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Operations, Operations
With Telmediq, I can see all of these things available, but I don't know how to make the software...
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Loyalty, Relationship, Product
PerfectServe is very innovative. They anticipate what other technology vendors will do, and they...
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Relationship
PerfectServe’s customer support team is very good. Anytime we have had an issue, which is pretty...
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Loyalty, Product
I am very happy with the vendor and the product. Our EMR has its own secure messaging platform,...
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Product
Reporting is a huge thing in the medical world, and the product's reports are a bit lacking. The...
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Operations
PerfectServe does a great job. When we finish the vendor's training, we can call the vendor up if we...
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Loyalty, Product
PerfectServe is a great company, but I probably wouldn't pick Telmediq again. Our organization is...
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Product
Telmediq had a few little bugs, and the product didn't work well. We are used to Google searches and...
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Product
I really like the flexibility of the messaging within Telmediq. We have the ability to send a...
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Product
I would recommend that the vendor tightens up their application. There are still glitches or things...
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Relationship
I feel like we have started to have less engagement with PerfectServe in terms of moving things along....
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Relationship
One thing I like about Telmediq is our customer success representative. We have regular meetings...
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Relationship
PerfectServe does not forget about us. We offer ideas, suggestions for improvements, and additions...
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Loyalty, Product
I would tell PerfectServe to continually improve their product. There is some room for improvement...
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Product
PerfectServe has continued to uphold their end of the bargain. From a highlight perspective, the...
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Loyalty, Relationship, Product
One of the big things that we are dealing with right now is a lack of integration with our active...
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Relationship
PerfectServe is very responsive to working with us. They help us out all the time. We meet with them...
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Operations, Product
One area of improvement would be having more best practices and how to use some of the items given...
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Culture, Value
PerfectServe has a lot of different offerings that they are eager for us to roll out and integrate...
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Loyalty
We originally went live with the call center piece of Telmediq, and that piece is the reason we...
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Culture, Relationship
PerfectServe has been a partner and not just a vendor. We have had a handful of vendors be more like...
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Relationship, Product
Telmediq certainly solves our use cases and meets our needs with HIPAA-compliant communication first...
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Relationship, Product, Value
Our experience with Telmediq has been great. The application does exactly what we expect, and the...
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Relationship
We have support from PerfectServe on various levels. We have after-hours support, and that has been...
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Product
A module for nursing mobility is strong in the market. That module is answering the question of how...
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Relationship, Product
Telmediq is a good program with no issues and no glitches. When something is wrong, we can resolve...
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Loyalty, Product
Telmediq is improving continuously, and we have seen a lot of enhancements, which are working. We...
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Operations
When users receive an account, they just follow the prompts and have the application install...
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Loyalty, Product
Because the Telmediq product is designed for smaller hospitals, it doesn't have the integration...
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Relationship
One of PerfectServe’s strong suits is that they made Telmediq what I call the Staples Easy Button,...
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Product
I would buy Telmediq again and recommend people use it for smaller health systems because with that...
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Relationship
Telmediq is good, but they always update things at the most inopportune times. We need the system to...
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Relationship
Telmediq works how it is supposed to, but it changes our words sometimes, so we have to be careful.
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Value
We get our money's worth out of Telmediq; it has a good price.
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Product, Value
Telemediq has a lot of potential. It is expensive, but it works great. The products don't have a lot...
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Operations, Product
Telmediq’s major strength is its ease of use. It is just a texting application, so anyone can...
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Relationship, Product
The vendor is constantly adapting, but their ability to clean and keep the system consistent could...
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Relationship
I would call PerfectServe a partner because they are very active. But if we say we need some time...
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Culture
PerfectServe could improve their pricing, particularly because more players are in the market now...
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Loyalty, Product
PerfectServe is allowing integration with our EHR. With the integration, a nurse will have a link in...
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Loyalty, Product
PerfectServe is doing very well. We have been using Telmediq for a long time, and PerfectServe has...
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Loyalty, Relationship
We have a great partnership. PerfectServe does really well with everything from maintaining...
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Relationship, Operations, Product
PerfectServe has room for improvement in helping healthcare systems optimize the program. I would...
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