Telmediq
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CMIO

Recently, Apple came out with an update where Siri is now HIPAA compliant, so we can use iPhones to...

Dec 2021
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CMIO

Something that PerfectServe does that gives us confidence in them is their willingness to work with...

Dec 2021
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CMIO

Telemediq allows us to do some messaging in a HIPAA-compliant fashion as well as solve a whole lot...

Dec 2021
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CMIO

We had an issue where we had installed a feature but hadn't been using it and had kind of forgotten...

Dec 2021
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CMIO

We reach out to PerfectServe a lot to ask about best practices and run ideas by them. They always...

Dec 2021
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CMIO

I like the ability to escalate and create templates for certain types of messages that don't need to...

Dec 2021
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CMIO

It is important to us to have a gold-standard single source of truth for call schedules and contact...

Dec 2021
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CMIO

We sat with our representative recently to get better reacquainted with Telmediq, see what has been...

Dec 2021
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Manager

We didn't look at any other vendors before deciding to renew our contract with PerfectServe....

Dec 2021
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Manager

We are looking into one of PerfectServe's new products that will work with Telmediq. One of...

Dec 2021
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Manager

We do a lot of the training for Telmediq on our side, and we have to take initiative with that. That...

Dec 2021
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Manager

PerfectServe's executive involvement hasn't been where it has needed to be, but I have seen it...

Dec 2021
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Manager

I have recommended Telmediq to others many times. It has been great to be able to give people...

Dec 2021
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Manager

Telmediq doesn't meet all of our needs 100% of the time. There are other things that we want the...

Dec 2021
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Manager

We have not been charged anything more than a monthly fee for the number of users we have. I have...

Oct 2021
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Manager

I haven't really needed any training, but anytime I have called in for help, the support people have...

Oct 2021
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Manager

PerfectServe hasn't really come out with anything that we have needed, but we haven't requested...

Oct 2021
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Director

I would like to be able to go to voice-activating texts again. PerfectServe took that functionality...

Sep 2021
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Director

We are using Telmediq for our back-and-forth messaging between our employees. Telmediq is meeting...

Sep 2021
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Analyst/Coordinator

I don't have to call PerfectServe that often for issues. PerfectServe has been a really good company...

Aug 2021
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Analyst/Coordinator

Telmediq has come a long way from where we first started using the solution. PerfectServe keeps...

Aug 2021
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Director

PerfectServe has the potential to be good. They are too much in their infancy stage to be at the...

Aug 2021
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Director

PerfectServe is working to develop the Active Directory agent. They have been working on that,...

Aug 2021
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Director

We meet regularly with PerfectServe's leadership team. After the rollout of Telmediq to our nursing...

Aug 2021
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Director

With a small group, it is easy to train people. But when we are talking about larger numbers of...

Aug 2021
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Director

Our number-one outcome with Telmediq is that we now have a secure communications platform. Before,...

Aug 2021
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Director

There are a lot of workflow efficiency gains in between our EMR and Telmediq. Telmediq has really...

Aug 2021
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Director

We have been able to really enhance our communication with large groups of people at one time using...

Aug 2021
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Director

Call quality is the number-one issue that needs improvement with PerfectServe. When calls are made...

Aug 2021
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Director

I am confident that PerfectServe can fix their issues in time. I am worried about how long things...

Aug 2021
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Director

PerfectServe is okay about not nickel-and-diming. I deal with some vendors, and it feels like they...

Aug 2021
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Director

We were promised certain integrations, and they weren't ready yet. The integration is lacking even...

Aug 2021
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Director

There has been some good integration we have been able to do, but we have had to put in a lot of...

Aug 2021
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Director

People really like the Telmediq tool overall. People's favorite part is that they are able to send...

Aug 2021
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Director

It is great to have a system that has a lot of bells and whistles. Telmediq has so many great...

Aug 2021
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Director

Phone calls are a thorn today. With Telmediq, I was making a call, and I couldn't understand the...

Aug 2021
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Director

There are basic, functional things with the Telmediq application that don't make a lot of sense. We...

Aug 2021
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Director

The big thing impacting our satisfaction really comes down to PerfectServe's support. They need to...

Aug 2021
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Director

The integrations take a while to come out. We have been able to send critical alerts from another...

Aug 2021
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Director

We have been able to apply this solution to a number of areas and opportunities outside of the...

Aug 2021
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Manager

We wish that Telmediq had a better voice feature when people are talking so we wouldn't have to try...

Aug 2021
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Manager

For the most part, Telmediq gives us what we need, and that is quick access. We are able to copy...

Aug 2021
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Manager

PerfectServe is pretty upfront about things, and if I call them about something, they are right on...

Aug 2021
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Manager

PerfectServe is pretty open, and they avoid nickel-and-diming. We can see through them. They will...

Aug 2021
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CIO

We have Telmediq's directory, so everyone knows how to get in touch with everyone. That is super...

Aug 2021
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CIO

In the past, we had a problem with using the system on Apple products. Apple products didn't have...

Aug 2021
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CIO

We do all of our own training. Training has probably been one of the vendor's weaker spots because...

Aug 2021
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CIO

The vendor's executives have been super responsive. They have worked with us for years. Even after...

Aug 2021
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CIO

There are definitely some things that the vendor could tighten up to improve the solution's overall...

Aug 2021
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CIO

PerfectServe is pretty proactive. They reach out to us when they know about things.

Aug 2021
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CIO

We got the results that we were looking for from Telmediq. It took a long time for us to convince...

Aug 2021
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CIO

We had some immediate benefits that resulted in improved care team collaboration. We improved our...

Aug 2021
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CIO

We did have some unexpected downtime a couple of times recently, and that hurt our confidence....

Aug 2021
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Director

I have found Telmediq to be a little expensive, but that is not too bad. What they provide is pretty...

Jul 2021
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Director

PerfectServe's customer support has been great. We have a customer success manager who we meet with...

Jul 2021
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Director

The web API and the alerts for our patient population are the top benefits of Telmediq. We rely on...

Jul 2021
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Director

Currently, there is no future technology that we are looking for from Telmediq. If we continue to...

Jul 2021
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Director

Telmediq does alright with implementing updates and upgrades. Every now and then, we have a bit of a...

Jul 2021
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Director

Telmediq’s integration has been great. We integrated single sign-on with their product. We also use...

Jul 2021
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Director

Telmediq is easy to use, especially with single sign-on. The single sign-on works with mobile...

Jul 2021
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Director

Telmediq focuses more on quality of service rather than on new features or enhancements. New...

Jul 2021
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Director

I don’t see much executive involvement from Telmediq. Before they were purchased by PerfectServe, we...

Jul 2021
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Director

Our experience with the product is going well. Telmediq is a good company, and they provide good...

Jul 2021
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Director

People who do medical eligibility seem to gain traction with the product’s ability to communicate...

Jul 2021
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Director

Overall, the Telmediq product is good. One differentiator from another product is that Telmediq’s...

Jul 2021
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CEO/President

PerfectServe doesn’t charge for little things. I haven’t had a price increase in years; I have paid...

Jul 2021
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CEO/President

From the administrative side, the menu options in Telmediq can be a little complex. I don’t...

Jul 2021
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CEO/President

We receive good support from PerfectServe. I can send an email or call, and most of the time, I can...

Jul 2021
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CEO/President

I don’t hear a lot from PerfectServe, but that is not a bad thing. No news is good news....

Jul 2021
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CEO/President

Telmediq is a one-of-a-kind system that will solve all clinical needs. I recommend it to everyone....

Jul 2021
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CEO/President

I would like to know more about what changes are happening in Telmediq. PerfectServe could send...

Jul 2021
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CMIO

We throw people into Telmediq, and that works because it is very similar to every other messaging...

Jul 2021
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CMIO

The toughest part about Telmediq is that people can't touch their phones in the OR. We would like to...

Jul 2021
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CMIO

Telmediq facilitates communication. It is pretty basic, but I used to have to take calls at home....

Jul 2021
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CMIO

The system is really flexible. It interfaces with the Telmediq app, traditional pagers, email, and...

Jul 2021
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CMIO

We haven't integrated Telmediq into our EMR very well yet in terms of patient-centered messaging.

Jul 2021
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CMIO

Our experience with Telmediq is going really well. We were a little nervous when the vendor was...

Jul 2021
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CMIO

Telmediq is responsive. Their customer service is excellent. They are always willing to go the extra...

Jul 2021
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CMIO

We have had some efforts to lower the wait time. We realized we can use Telmediq to help with that,...

Jul 2021
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CMIO

When we go back to Telmediq and say something is impossible with our EMR, they want to work on it...

Jul 2021
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CMIO

I am a big fan of Telmediq, but I don’t give that out lightly. They have never nickel-and-dimed us....

Jul 2021
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CMIO

First and foremost, our outcome of using the Telmediq software is the stated ability to do secure...

Jul 2021
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CMIO

We are working on consolidating outliers for call schedules, and it is invaluable to be able to say...

Jul 2021
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CMIO

One piece of the Telmediq product that is super valuable for us is the ability to manage...

Jul 2021
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CMIO

During the COVID-19 crisis, Telmediq reached out to us to help us out. That was a great example of...

Jul 2021
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CMIO

Telmediq is very proactive. They reach out to us to ask how things are going and ask what else we...

Jul 2021
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CMIO

We have had a number of vendors who have not delivered, and we have dealt with things just going...

Jul 2021
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Analyst/Coordinator

There are many other systems that need to be in place for Telmediq to be used in such a way that it...

Jun 2021
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Analyst/Coordinator

I wish that Telmediq could do more integrations. We are in the process of doing them now, but I have...

Jun 2021
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Analyst/Coordinator

Our Telmediq implementation was a giant culture shift for us. That made it challenging. The...

Jun 2021
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Analyst/Coordinator

Telmediq has vastly improved because PerfectServe is always open to listen to customers and make...

Jun 2021
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Analyst/Coordinator

PerfectServe will often say that they can do something, but it will generally take them a long time...

Jun 2021
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Analyst/Coordinator

Telmediq's support has been fantastic, and their executives are very accessible. If I need to reach...

Jun 2021
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VP/Other Executive

PerfectServe overpromised and underdelivered. We actually picked them because they were a Best in...

Jun 2021
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VP/Other Executive

We have had a lot of hardware issues where PerfectServe has pointed at the hardware vendor but the...

Jun 2021
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VP/Other Executive

The ease of use is fine. The system is simple enough. The quality of what we are using is fine. The...

Jun 2021
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VP/Other Executive

After we signed the contract, PerfectServe bought out Telmediq, and the Telmediq CEO became a vice...

Jun 2021
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CIO

An outcome would be the design of the platform for the ease of use. I can put the system in the...

Jun 2021
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CIO

The company just works because they are responsive. When we say we need something, PerfectServe...

Jun 2021
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CIO

PerfectServe is working on a killer app at the moment that has a drop-in video feature, and I don't...

Jun 2021
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CIO

Our implementation was the smoothest thing ever. I loved it. Our experience was very positive. We...

Jun 2021
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Analyst/Coordinator

The system is so user friendly. It is perfect and great. We are really happy to have Telmediq. We...

Jun 2021
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Manager

The vendor doesn't avoid charging for every little thing. They have a price tag on every little...

May 2021
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Manager

We have a lot of instances on the system where users get disconnected. We then have to uninstall and...

May 2021
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Manager

The system is very simple. All we do is send messages back and forth. We don't have any bells and...

May 2021
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Manager

While there are things that we constantly work to improve with Telmediq, PerfectServe has been able...

May 2021
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Manager

PerfectServe understood that we were trying to expand the use of their product, so they reached out...

May 2021
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Manager

We have regular meetings with PerfectServe's executive leadership. When there are issues that I feel...

May 2021
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Manager

PerfectServe could improve their reporting. I wish that they had offered to beta test this with us,...

May 2021
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Nurse

The vendor needs to update the way that dates and times are listed in the product. Currently, they...

May 2021
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Nurse

Telmediq's functionality is really fantastic. We use the solution in acute settings. The token site...

May 2021
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Nurse

PerfectServe's customer service is outstanding. I never have to wait very long to get a response...

May 2021
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Nurse

My future satisfaction with the vendor will depend on a few factors. One of those factors is my...

May 2021
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COO

The product is part of our long-term plans. It is something that is on my list to evaluate. It is a...

May 2021
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COO

I do not have any problems with the system at all. It is just easy to use. The system integrates...

May 2021
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COO

The vendor is not good or proactive in terms of telling me about what new technology they have available....

May 2021
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COO

The system is driving outcomes if we use it as a secure messaging system. As I look at the vendor's...

May 2021
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COO

The system is a little expensive for what we use it for. That is not totally fair to the vendor...

May 2021
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Manager

Telmediq is setting off the pager groups well, and the physicians are able to adapt well to the new...

May 2021
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Manager

PerfectServe is very responsive when we have issues and call or send an email to the vendor. The...

May 2021
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Manager

PerfectServe does a really good job of communicating about system issues. There have been some...

May 2021
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Manager

It is tough for me to say whether Telmediq is a long-term solution or for me to definitely recommend...

May 2021
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Physician

The vendor is great at providing ongoing support. They are very proactive. They ask us to do things...

Mar 2021
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Physician

When we first went live with Telmediq, the vendor was a younger company. We had to work through some...

Mar 2021
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Physician

The solution's ease of use could be better. I think that the vendor's training is the root of a lot...

Mar 2021
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Physician

Telmediq's functionality meets our needs pretty well. The vendor helps us out a ton with our...

Mar 2021
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CIO

I like the product, but the training could be better to specifically focus on system administration.

Feb 2021
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CIO

The vendor has been very good about not nickel-and-diming. The vendor does things without even...

Feb 2021
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CIO

I have talked to the president of the company before, but the vendor could reach out a little bit...

Feb 2021
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