Telmediq
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
The support that we get for the Telmediq product is actually very good.
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PerfectServe is decent when it comes to delivering new technology, but they aren't great.
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PerfectServe's system is so intuitive and simple to use that the training isn't a big deal.
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PerfectServe is a little slow on offering upgrades to the system.
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Perfect Serve is great. I don't even have to go through their support. We have been with them long...
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I really like using Telmediq. We have it integrated with our call center and our phone system for...
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We haven't heard from an account person in a while, so I am not really sure whether there is new...
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We are moving to a different product. Telmediq has been a good, reliable product for us. However,...
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If we need help from PerfectServe, then we can call them. We will get a call back from someone who...
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The product is a pretty stable platform, so there is nothing for us to train people on. The solution...
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Telmediq has some quirks. Usually, when someone gets a message on their phone, the phone will...
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Telmediq is a texting platform. There are a lot of different platforms that can text, so we don't...
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I don't see that the vendor is delivering new technology. They have changed the face of their...
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In terms of training, I don't get anything from PerfectServe, only their bills. And if there is a...
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We would like to integrate the product more. Telmediq integrates now, but we are hoping to get it...
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If we need something, the vendor does really well with changing how they run things to make sure...
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Primarily with the user-specific items within the product, we would like to see some additional...
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We have a strong contract with PerfectServe. We did some heavy negotiations, and we worked with the...
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I would like to see more consistency in terms of which device we try to use the product with. An...
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Initially, we had a regular call with PerfectServe, but as we have matured with the system, that...
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PerfectServe has some good materials, and the vendor is very good when we have a particularly...
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PerfectServe offers a lot of integrations, but some of the ones that we have been pushing the...
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Being able to work the product from within our EMR would be cool. It would also be useful for the...
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Telmediq's phone app and desktop version are all really easy to use. The product is intuitive and...
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One of our big pain points with the system is that it can't integrate with one of our other...
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We hope that Telmediq will be able to integrate well with our future applications. Having everything...
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The product's design is weird. We sometimes get lost in the system. Even with that issue, the system...
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PerfectServe has given us new or updated documentation, and we have been doing some internal...
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Very few of our end users have had problems with the product. Other than those problems, the product...
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We have to contact PerfectServe's support team for some functionalities, such as getting a list of...
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When PerfectServe’s support is good, PerfectServe is good. When the support is not good, our...
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The vendor has been very receptive and open to suggestions. The vendor's presentation is solid, so I...
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Product support has been really good. We meet with the support people regularly. There are a lot of...
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The telephone portion of Telmediq’s app is where we struggle big time. It is unreliable, and we have...
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Telmediq was something we really needed. We didn't have a secure communication platform that really...
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Telmediq has been really good about not charging us for things.
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Our facilities wanted to use Telmediq because it fit the processes we were looking for at the time....
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PerfectServe is doing great. Our goals with PerfectServe go beyond Telmediq. The vendor has products...
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Overall, our experience with the vendor has been really good. We have found the company to be very...
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The reviews from our end users on the ease of use of the product have always been really good.
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There were some nuances to our environment, and our team had to do a bit more than we were expecting...
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The vendor's biggest strength is that they are looking with open eyes at the fact that the system...
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Once people start using the system, is it very hard to try to rein them in because the system can do...
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We struggle to onboard our network providers onto Telmediq. That isn't so much because of the...
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The system is very customizable, so we can create structured messages and different workflows. As...
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If there were more ways to be in touch with other clients of the vendor, that would be helpful. It...
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Telmediq is easy to use. Most of our users have found that it has helped them greatly with their...
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Recently, Apple came out with an update where Siri is now HIPAA compliant, so we can use iPhones to...
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Something that PerfectServe does that gives us confidence in them is their willingness to work with...
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Telemediq allows us to do some messaging in a HIPAA-compliant fashion as well as solve a whole lot...
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We had an issue where we had installed a feature but hadn't been using it and had kind of forgotten...
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We reach out to PerfectServe a lot to ask about best practices and run ideas by them. They always...
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I like the ability to escalate and create templates for certain types of messages that don't need to...
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It is important to us to have a gold-standard single source of truth for call schedules and contact...
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We sat with our representative recently to get better reacquainted with Telmediq, see what has been...
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We didn't look at any other vendors before deciding to renew our contract with PerfectServe....
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We are looking into one of PerfectServe's new products that will work with Telmediq. One of...
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We do a lot of the training for Telmediq on our side, and we have to take initiative with that. That...
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PerfectServe's executive involvement hasn't been where it has needed to be, but I have seen it...
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I have recommended Telmediq to others many times. It has been great to be able to give people...
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Telmediq doesn't meet all of our needs 100% of the time. There are other things that we want the...
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We have not been charged anything more than a monthly fee for the number of users we have. I have...
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I haven't really needed any training, but anytime I have called in for help, the support people have...
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PerfectServe hasn't really come out with anything that we have needed, but we haven't requested...
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I would like to be able to go to voice-activating texts again. PerfectServe took that functionality...
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We are using Telmediq for our back-and-forth messaging between our employees. Telmediq is meeting...
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I don't have to call PerfectServe that often for issues. PerfectServe has been a really good company...
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Telmediq has come a long way from where we first started using the solution. PerfectServe keeps...
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PerfectServe has the potential to be good. They are too much in their infancy stage to be at the...
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PerfectServe is working to develop the Active Directory agent. They have been working on that,...
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We meet regularly with PerfectServe's leadership team. After the rollout of Telmediq to our nursing...
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With a small group, it is easy to train people. But when we are talking about larger numbers of...
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Our number-one outcome with Telmediq is that we now have a secure communications platform. Before,...
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There are a lot of workflow efficiency gains in between our EMR and Telmediq. Telmediq has really...
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We have been able to really enhance our communication with large groups of people at one time using...
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Call quality is the number-one issue that needs improvement with PerfectServe. When calls are made...
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I am confident that PerfectServe can fix their issues in time. I am worried about how long things...
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PerfectServe is okay about not nickel-and-diming. I deal with some vendors, and it feels like they...
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We were promised certain integrations, and they weren't ready yet. The integration is lacking even...
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There has been some good integration we have been able to do, but we have had to put in a lot of...
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People really like the Telmediq tool overall. People's favorite part is that they are able to send...
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It is great to have a system that has a lot of bells and whistles. Telmediq has so many great...
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Phone calls are a thorn today. With Telmediq, I was making a call, and I couldn't understand the...
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There are basic, functional things with the Telmediq application that don't make a lot of sense. We...
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The big thing impacting our satisfaction really comes down to PerfectServe's support. They need to...
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The integrations take a while to come out. We have been able to send critical alerts from another...
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We have been able to apply this solution to a number of areas and opportunities outside of the...
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We wish that Telmediq had a better voice feature when people are talking so we wouldn't have to try...
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For the most part, Telmediq gives us what we need, and that is quick access. We are able to copy...
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PerfectServe is pretty upfront about things, and if I call them about something, they are right on...
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PerfectServe is pretty open, and they avoid nickel-and-diming. We can see through them. They will...
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We have Telmediq's directory, so everyone knows how to get in touch with everyone. That is super...
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In the past, we had a problem with using the system on Apple products. Apple products didn't have...
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We do all of our own training. Training has probably been one of the vendor's weaker spots because...
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The vendor's executives have been super responsive. They have worked with us for years. Even after...
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There are definitely some things that the vendor could tighten up to improve the solution's overall...
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PerfectServe is pretty proactive. They reach out to us when they know about things.
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We got the results that we were looking for from Telmediq. It took a long time for us to convince...
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We had some immediate benefits that resulted in improved care team collaboration. We improved our...
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We did have some unexpected downtime a couple of times recently, and that hurt our confidence....
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I have found Telmediq to be a little expensive, but that is not too bad. What they provide is pretty...
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PerfectServe's customer support has been great. We have a customer success manager who we meet with...
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The web API and the alerts for our patient population are the top benefits of Telmediq. We rely on...
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Currently, there is no future technology that we are looking for from Telmediq. If we continue to...
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Telmediq does alright with implementing updates and upgrades. Every now and then, we have a bit of a...
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Telmediq’s integration has been great. We integrated single sign-on with their product. We also use...
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Telmediq is easy to use, especially with single sign-on. The single sign-on works with mobile...
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Telmediq focuses more on quality of service rather than on new features or enhancements. New...
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I don’t see much executive involvement from Telmediq. Before they were purchased by PerfectServe, we...
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Our experience with the product is going well. Telmediq is a good company, and they provide good...
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People who do medical eligibility seem to gain traction with the product’s ability to communicate...
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Overall, the Telmediq product is good. One differentiator from another product is that Telmediq’s...
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PerfectServe doesn’t charge for little things. I haven’t had a price increase in years; I have paid...
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From the administrative side, the menu options in Telmediq can be a little complex. I don’t...
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We receive good support from PerfectServe. I can send an email or call, and most of the time, I can...
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I don’t hear a lot from PerfectServe, but that is not a bad thing. No news is good news....
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Telmediq is a one-of-a-kind system that will solve all clinical needs. I recommend it to everyone....
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I would like to know more about what changes are happening in Telmediq. PerfectServe could send...
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We throw people into Telmediq, and that works because it is very similar to every other messaging...
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The toughest part about Telmediq is that people can't touch their phones in the OR. We would like to...
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Telmediq facilitates communication. It is pretty basic, but I used to have to take calls at home....
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The system is really flexible. It interfaces with the Telmediq app, traditional pagers, email, and...
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We haven't integrated Telmediq into our EMR very well yet in terms of patient-centered messaging.
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Our experience with Telmediq is going really well. We were a little nervous when the vendor was...
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Telmediq is responsive. Their customer service is excellent. They are always willing to go the extra...
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We have had some efforts to lower the wait time. We realized we can use Telmediq to help with that,...
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When we go back to Telmediq and say something is impossible with our EMR, they want to work on it...
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I am a big fan of Telmediq, but I don’t give that out lightly. They have never nickel-and-dimed us....
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First and foremost, our outcome of using the Telmediq software is the stated ability to do secure...
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We are working on consolidating outliers for call schedules, and it is invaluable to be able to say...
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One piece of the Telmediq product that is super valuable for us is the ability to manage...
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During the COVID-19 crisis, Telmediq reached out to us to help us out. That was a great example of...
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Telmediq is very proactive. They reach out to us to ask how things are going and ask what else we...
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We have had a number of vendors who have not delivered, and we have dealt with things just going...
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