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Telmediq
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User Commentary

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CIO

Relationship

PerfectServe does a great job. When we finish the vendor's training, we can call the vendor up if we...

Mar 2023
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VP/Other Executive

Lessons Learned

PerfectServe is a great company, but I probably wouldn't pick Telmediq again. Our organization is...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

Telmediq had a few little bugs, and the product didn't work well. We are used to Google searches and...

Feb 2023
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Analyst/Coordinator

Technology

I really like the flexibility of the messaging within Telmediq. We have the ability to send a...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I would recommend that the vendor tightens up their application. There are still glitches or things...

Feb 2023
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Analyst/Coordinator

Relationship

I feel like we have started to have less engagement with PerfectServe in terms of moving things along....

Feb 2023
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Director

Service and Support

One thing I like about Telmediq is our customer success representative. We have regular meetings...

Dec 2022
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Director

Relationship

PerfectServe does not forget about us. We offer ideas, suggestions for improvements, and additions...

Dec 2022
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Director

Functionality and Upgrades

I would tell PerfectServe to continually improve their product. There is some room for improvement...

Dec 2022
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Manager

Functionality and Upgrades

PerfectServe has continued to uphold their end of the bargain. From a highlight perspective, the...

Dec 2022
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Manager

Relationship

One of the big things that we are dealing with right now is a lack of integration with our active...

Dec 2022
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Manager

Service and Support

PerfectServe is very responsive to working with us. They help us out all the time. We meet with them...

Dec 2022
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Manager

Other Observations & Comments

One area of improvement would be having more best practices and how to use some of the items given...

Dec 2022
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Manager

Other Observations & Comments

PerfectServe has a lot of different offerings that they are eager for us to roll out and integrate...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

We originally went live with the call center piece of Telmediq, and that piece is the reason we...

Dec 2022
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CMIO

Relationship

PerfectServe has been a partner and not just a vendor. We have had a handful of vendors be more like...

Dec 2022
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CMIO

Functionality and Upgrades

Telmediq certainly solves our use cases and meets our needs with HIPAA-compliant communication first...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Our experience with Telmediq has been great. The application does exactly what we expect, and the...

Dec 2022
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Analyst/Coordinator

Service and Support

We have support from PerfectServe on various levels. We have after-hours support, and that has been...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

A module for nursing mobility is strong in the market. That module is answering the question of how...

Dec 2022
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Analyst/Coordinator

Technology

Telmediq is a good program with no issues and no glitches. When something is wrong, we can resolve...

Dec 2022
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Analyst/Coordinator

Future Outlook

Telmediq is improving continuously, and we have seen a lot of enhancements, which are working. We...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

When users receive an account, they just follow the prompts and have the application install...

Dec 2022
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VP/Other Executive

Interfacing and Integration

Because the Telmediq product is designed for smaller hospitals, it doesn't have the integration...

Dec 2022
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VP/Other Executive

Relationship

One of PerfectServe’s strong suits is that they made Telmediq what I call the Staples Easy Button,...

Dec 2022
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VP/Other Executive

Lessons Learned

I would buy Telmediq again and recommend people use it for smaller health systems because with that...

Dec 2022
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Manager

Functionality and Upgrades

Telmediq is good, but they always update things at the most inopportune times. We need the system to...

Dec 2022
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Manager

Functionality and Upgrades

Telmediq works how it is supposed to, but it changes our words sometimes, so we have to be careful.

Dec 2022
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Manager

ROI / Cost

We get our money's worth out of Telmediq; it has a good price.

Dec 2022
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CMIO

Other Observations & Comments

Telemediq has a lot of potential. It is expensive, but it works great. The products don't have a lot...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Telmediq’s major strength is its ease of use. It is just a texting application, so anyone can...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor is constantly adapting, but their ability to clean and keep the system consistent could...

Nov 2022
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CMIO

Relationship

I would call PerfectServe a partner because they are very active. But if we say we need some time...

Nov 2022
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CMIO

Other Observations & Comments

PerfectServe could improve their pricing, particularly because more players are in the market now...

Nov 2022
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CMIO

Interfacing and Integration

PerfectServe is allowing integration with our EHR. With the integration, a nurse will have a link in...

Nov 2022
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CMIO

Functionality and Upgrades

PerfectServe is doing very well. We have been using Telmediq for a long time, and PerfectServe has...

Nov 2022
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CMIO

Other Observations & Comments

We have a great partnership. PerfectServe does really well with everything from maintaining...

Oct 2022
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Manager

Functionality and Upgrades

PerfectServe has room for improvement in helping healthcare systems optimize the program. I would...

Sep 2022
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Manager

Implementation and Training

Telmediq works great. It is easy for providers to use, but better training documentation would be...

Aug 2022
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CNO

Functionality and Upgrades

Telmediq isn't the vendor's primary platform, but the voice-over functionality has been a little...

Aug 2022
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CNO

Interfacing and Integration

We haven't had any major obstacles with integrating PerfectServe's solution with any of our other solutions....

Aug 2022
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CNO

Service and Support

The people at PerfectServe have been responsive to follow-up calls. I had some phone conversations...

Aug 2022
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CNO

ROI / Cost

The messaging functionality of Telmediq has been a game changer for us, and it has reduced the call...

Aug 2022
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CIO

Interfacing and Integration

It is our fault that we haven't integrated a lot of things, but the product has the capabilities...

Aug 2022
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CIO

Functionality and Upgrades

PerfectServe is seamless with upgrades. We don’t see the upgrades because our system is hosted.

Aug 2022
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CIO

Functionality and Upgrades

There are a couple of little quirks in the product that the vendor could fix to make things easier....

Aug 2022
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CIO

Future Outlook

The product works well. The vendor is putting a lot of effort into the product, but our EMR has a...

Aug 2022
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Director

Functionality and Upgrades

There is some functionality within PerfectServe that could be improved upon. For example, if we get...

Aug 2022
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Director

Functionality and Upgrades

Overall, PerfectServe's system is easy to use. We are not using the full integration, and I think...

Aug 2022
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Manager

Service and Support

Overall, I am pretty satisfied with Telmediq. Our support team with PerfectServe is working as hard...

Aug 2022
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Manager

Functionality and Upgrades

I am not happy with Telmediq. When we change our statuses on the app, the statuses don't stay that...

Aug 2022
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Manager

Functionality and Upgrades

When Telmediq was first implemented, the search function was absolutely great. When we looked to...

Aug 2022
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Director

Relationship

When PerfectServe was a newer and smaller company, they were very connected with their clientele....

Aug 2022
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CMIO

Technology

PerfectServe needs to keep working on uptime and looking at the infrastructure to make sure downtime...

Aug 2022
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Director

Functionality and Upgrades

From a programming standpoint, Telmediq has gotten a lot more complicated, a little more difficult...

Aug 2022
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Director

Functionality and Upgrades

It is a cakewalk to send a message and do all the things that our end users need to do within the...

Aug 2022
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Director

Service and Support

There have been times when PerfectServe has not responded to our emails or calls, and we have had to...

Aug 2022
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CMIO

Functionality and Upgrades

We have been very happy with the product. Providers have gotten used to Telmediq and now depend on...

Aug 2022
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CMIO

Interfacing and Integration

My satisfaction will be at the top next year if PerfectServe delivers on what they are promising....

Aug 2022
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CMIO

Functionality and Upgrades

The scheduling functionality is a big plus with PerfectServe because they bought Lightning Bolt, so...

Aug 2022
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CMIO

ROI / Cost

All our employees can use Telmediq. One of the advantages of PerfectServe’s pricing is it is based...

Aug 2022
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CMIO

Service and Support

The vendor's service has been super. The people at PerfectServe do anything for us and listen to our...

Aug 2022
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Director

Relationship

We are closely engaged with PerfectServe. We have regular reviews with the vendor to ensure that we...

Jul 2022
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Director

Interfacing and Integration

Telmediq's messaging center does not currently integrate with our EMR. The system has other...

Jul 2022
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Director

Functionality and Upgrades

For those of our end users who have adopted Telmediq, their experience is good, and they continue to...

Jul 2022
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Manager

Relationship

We haven't been able to get a lot of new things. We are dealing with the same issue with bug fixes....

Jul 2022
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Manager

Functionality and Upgrades

Telmediq is very customizable. If I were at another hospital, having Telmediq there would be a...

Jul 2022
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Analyst/Coordinator

Service and Support

Changes aren't communicated clearly, so individuals can't effectively use those changes and...

Jul 2022
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Analyst/Coordinator

Relationship

The vendor was recently purchased by PerfectServe. Since then, their responsiveness and...

Jul 2022
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Director

Implementation and Training

Everything I know about Telmediq, I have had to learn on my own. The few times that I have had to...

Jul 2022
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Director

Functionality and Upgrades

PerfectServe is doing well with the core functionality of their product for our end users. The core...

Jul 2022
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Director

Functionality and Upgrades

The UI on the back end is very complicated. That is where PerfectServe is letting us down. I have to...

Jul 2022
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Director

Relationship

I try not to contact PerfectServe at this point. My past experiences have been less than helpful. I...

Jul 2022
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Director

Lessons Learned

If I recommended Telmediq, my recommendation would be very situationally based. I would tell peers...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor makes changes, and that is great. The vendor is always moving their program forward...

Jul 2022
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VP/Other Executive

Service and Support

The support that we get for the Telmediq product is actually very good.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

PerfectServe is decent when it comes to delivering new technology, but they aren't great.

Jun 2022
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CIO

Functionality and Upgrades

PerfectServe's system is so intuitive and simple to use that the training isn't a big deal.

Jun 2022
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CIO

Functionality and Upgrades

PerfectServe is a little slow on offering upgrades to the system.

Jun 2022
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CIO

Service and Support

Perfect Serve is great. I don't even have to go through their support. We have been with them long...

Jun 2022
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Manager

Functionality and Upgrades

I really like using Telmediq. We have it integrated with our call center and our phone system for...

May 2022
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Manager

Relationship

We haven't heard from an account person in a while, so I am not really sure whether there is new...

May 2022
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VP/Other Executive

Future Outlook

We are moving to a different product. Telmediq has been a good, reliable product for us. However,...

May 2022
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VP/Other Executive

Service and Support

If we need help from PerfectServe, then we can call them. We will get a call back from someone who...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product is a pretty stable platform, so there is nothing for us to train people on. The solution...

May 2022
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VP/Other Executive

Functionality and Upgrades

Telmediq has some quirks. Usually, when someone gets a message on their phone, the phone will...

May 2022
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COO

ROI / Cost

Telmediq is a texting platform. There are a lot of different platforms that can text, so we don't...

May 2022
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COO

Technology

I don't see that the vendor is delivering new technology. They have changed the face of their...

May 2022
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COO

Service and Support

In terms of training, I don't get anything from PerfectServe, only their bills. And if there is a...

May 2022
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Director

Interfacing and Integration

We would like to integrate the product more. Telmediq integrates now, but we are hoping to get it...

Apr 2022
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(0)
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Director

Service and Support

If we need something, the vendor does really well with changing how they run things to make sure...

Apr 2022
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Director

Functionality and Upgrades

Primarily with the user-specific items within the product, we would like to see some additional...

Mar 2022
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Director

Relationship

We have a strong contract with PerfectServe. We did some heavy negotiations, and we worked with the...

Mar 2022
||
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Director

Interfacing and Integration

I would like to see more consistency in terms of which device we try to use the product with. An...

Mar 2022
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(0)
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Director

Service and Support

Initially, we had a regular call with PerfectServe, but as we have matured with the system, that...

Mar 2022
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Director

Functionality and Upgrades

PerfectServe has some good materials, and the vendor is very good when we have a particularly...

Mar 2022
||
(0)
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Director

Interfacing and Integration

PerfectServe offers a lot of integrations, but some of the ones that we have been pushing the...

Mar 2022
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