Clinical Communications Software Product Ranking Comparison

Clinical Communications

HIPAA-compliant, asynchronous communication platforms used on smartphones, laptops, or computer stations via a web browser or downloaded application. Functionality is used to support the workflows of physicians, nurses, and others (administration, IT, transport teams, housekeeping, environmental services, etc.). System interfaces enable push notifications for patient care teams.

Performance

Clinical Communications 2024: Which Vendors Best Support Solution Adoption Enterprise-Wide?

10 December 24

Healthcare organizations continue to deploy messaging applications and mobile devices in an effort to ensure HIPAA compliance, improve clinician response times, and reduce miscommunications and alert fatigue. However, many organizations have yet to navigate the complex ecosystem of clinical communications solutions, let alone fully embrace these solutions enterprise-wide, despite promised benefits. The level of solution adoption of a vendor’s clinical communications technology enterprise-wide is often determined by (1) the breadth of the vendor’s offerings, (2) the ease of rolling out modules and interfaces, and (3) the vendor’s ongoing support and guidance. Focused on acute care use cases for clinical communications, this report examines vendor performance in these three areas as well as barriers that prevent organizations from achieving greater adoption and standardization.<p style="font-size:.75em; color:#858d96;">Note: EHR integration is often considered the most important interface, but this report focuses on integration with key communication modalities. While vendor performance data includes ratings from both acute care and ambulatory care organizations, data on clinical communications use cases comes <strong>only</strong> from acute care customers, as enterprise-wide adoption of these solutions is most often in the acute care space. Additionally, KLAS did not validate certain solutions (QliqSOFT, Spok, and Stryker Vocera Edge) being used to support enterprise clinical communications; thus, these solutions are not included in the report.</p>

Report Abstract

Key Findings:

PerfectServe Telmediq Customers Adopting the Most Clinical Communications Modules on Average
TigerConnect & symplr Customers Appreciate Simple Deployments & Easy Adoption; Epic Highlighted for Implementation Model
PerfectServe Customers Value CSMs; Baxter & Oracle Health* Struggle to Guide Customers to Enterprise Approach
Lack of Training & Integration Are Biggest Challenges to Achieving Enterprise Clinical Communications

*Limited data

Performance Data

Overall Score by Product

Products Appearing in Decisions

Overall Score by Question Topic

Provider Facility Size by Product

Provider Facility Type by Product

Provider organizations are seeking communication tools that enable interoperability with a diverse set of solutions, ultimately ensuring the right clinician gets the right information at the right time. This report looks at the interoperability capabilities of communication solutions through the lens of deeply adopting provider organizations and whether they are able to break down silos between different departments and organizations through enhanced integration. These experiences are not typical of all customers and represent the hard work of vendors and providers deeply engaged in interoperability.

Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.

Clinical Communications

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