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Telmediq Comments
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User Commentary
Director
I have found Telmediq to be a little expensive, but that is not too bad. What they provide is pretty...
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Director
PerfectServe's customer support has been great. We have a customer success manager who we meet with...
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Director
The web API and the alerts for our patient population are the top benefits of Telmediq. We rely on...
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Director
Currently, there is no future technology that we are looking for from Telmediq. If we continue to...
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Director
Telmediq does alright with implementing updates and upgrades. Every now and then, we have a bit of a...
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Director
Telmediq’s integration has been great. We integrated single sign-on with their product. We also use...
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Director
Telmediq is easy to use, especially with single sign-on. The single sign-on works with mobile...
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Director
Telmediq focuses more on quality of service rather than on new features or enhancements. New...
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Director
I don’t see much executive involvement from Telmediq. Before they were purchased by PerfectServe, we...
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Director
Our experience with the product is going well. Telmediq is a good company, and they provide good...
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Director
People who do medical eligibility seem to gain traction with the product’s ability to communicate...
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Director
Overall, the Telmediq product is good. One differentiator from another product is that Telmediq’s...
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CEO/President
PerfectServe doesn’t charge for little things. I haven’t had a price increase in years; I have paid...
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CEO/President
From the administrative side, the menu options in Telmediq can be a little complex. I don’t...
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CEO/President
We receive good support from PerfectServe. I can send an email or call, and most of the time, I can...
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CEO/President
I don’t hear a lot from PerfectServe, but that is not a bad thing. No news is good news....
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CEO/President
Telmediq is a one-of-a-kind system that will solve all clinical needs. I recommend it to everyone....
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CEO/President
I would like to know more about what changes are happening in Telmediq. PerfectServe could send...
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CMIO
We throw people into Telmediq, and that works because it is very similar to every other messaging...
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CMIO
The toughest part about Telmediq is that people can't touch their phones in the OR. We would like to...
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CMIO
Telmediq facilitates communication. It is pretty basic, but I used to have to take calls at home....
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CMIO
The system is really flexible. It interfaces with the Telmediq app, traditional pagers, email, and...
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CMIO
We haven't integrated Telmediq into our EMR very well yet in terms of patient-centered messaging.
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CMIO
Our experience with Telmediq is going really well. We were a little nervous when the vendor was...
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CMIO
Telmediq is responsive. Their customer service is excellent. They are always willing to go the extra...
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CMIO
We have had some efforts to lower the wait time. We realized we can use Telmediq to help with that,...
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CMIO
When we go back to Telmediq and say something is impossible with our EMR, they want to work on it...
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CMIO
I am a big fan of Telmediq, but I don’t give that out lightly. They have never nickel-and-dimed us....
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CMIO
First and foremost, our outcome of using the Telmediq software is the stated ability to do secure...
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CMIO
We are working on consolidating outliers for call schedules, and it is invaluable to be able to say...
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CMIO
One piece of the Telmediq product that is super valuable for us is the ability to manage...
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CMIO
During the COVID-19 crisis, Telmediq reached out to us to help us out. That was a great example of...
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CMIO
Telmediq is very proactive. They reach out to us to ask how things are going and ask what else we...
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CMIO
We have had a number of vendors who have not delivered, and we have dealt with things just going...
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Analyst/Coordinator
There are many other systems that need to be in place for Telmediq to be used in such a way that it...
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Analyst/Coordinator
I wish that Telmediq could do more integrations. We are in the process of doing them now, but I have...
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Analyst/Coordinator
Our Telmediq implementation was a giant culture shift for us. That made it challenging. The...
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Analyst/Coordinator
Telmediq has vastly improved because PerfectServe is always open to listen to customers and make...
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Analyst/Coordinator
PerfectServe will often say that they can do something, but it will generally take them a long time...
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Analyst/Coordinator
Telmediq's support has been fantastic, and their executives are very accessible. If I need to reach...
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VP/Other Executive
PerfectServe overpromised and underdelivered. We actually picked them because they were a Best in...
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VP/Other Executive
We have had a lot of hardware issues where PerfectServe has pointed at the hardware vendor but the...
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VP/Other Executive
The ease of use is fine. The system is simple enough. The quality of what we are using is fine. The...
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VP/Other Executive
After we signed the contract, PerfectServe bought out Telmediq, and the Telmediq CEO became a vice...
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CIO
An outcome would be the design of the platform for the ease of use. I can put the system in the...
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CIO
The company just works because they are responsive. When we say we need something, PerfectServe...
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CIO
PerfectServe is working on a killer app at the moment that has a drop-in video feature, and I don't...
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CIO
Our implementation was the smoothest thing ever. I loved it. Our experience was very positive. We...
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Analyst/Coordinator
The system is so user friendly. It is perfect and great. We are really happy to have Telmediq. We...
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Manager
The vendor doesn't avoid charging for every little thing. They have a price tag on every little...
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Manager
We have a lot of instances on the system where users get disconnected. We then have to uninstall and...
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Manager
The system is very simple. All we do is send messages back and forth. We don't have any bells and...
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Manager
While there are things that we constantly work to improve with Telmediq, PerfectServe has been able...
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Manager
PerfectServe understood that we were trying to expand the use of their product, so they reached out...
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Manager
We have regular meetings with PerfectServe's executive leadership. When there are issues that I feel...
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Manager
PerfectServe could improve their reporting. I wish that they had offered to beta test this with us,...
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Nurse
The vendor needs to update the way that dates and times are listed in the product. Currently, they...
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Nurse
Telmediq's functionality is really fantastic. We use the solution in acute settings. The token site...
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Nurse
PerfectServe's customer service is outstanding. I never have to wait very long to get a response...
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Nurse
My future satisfaction with the vendor will depend on a few factors. One of those factors is my...
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COO
The product is part of our long-term plans. It is something that is on my list to evaluate. It is a...
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COO
I do not have any problems with the system at all. It is just easy to use. The system integrates...
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COO
The vendor is not good or proactive in terms of telling me about what new technology they have available....
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COO
The system is driving outcomes if we use it as a secure messaging system. As I look at the vendor's...
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COO
The system is a little expensive for what we use it for. That is not totally fair to the vendor...
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Manager
Telmediq is setting off the pager groups well, and the physicians are able to adapt well to the new...
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Manager
PerfectServe is very responsive when we have issues and call or send an email to the vendor. The...
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Manager
PerfectServe does a really good job of communicating about system issues. There have been some...
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Manager
It is tough for me to say whether Telmediq is a long-term solution or for me to definitely recommend...
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Physician
The vendor is great at providing ongoing support. They are very proactive. They ask us to do things...
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Physician
When we first went live with Telmediq, the vendor was a younger company. We had to work through some...
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Physician
The solution's ease of use could be better. I think that the vendor's training is the root of a lot...
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Physician
Telmediq's functionality meets our needs pretty well. The vendor helps us out a ton with our...
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CIO
I like the product, but the training could be better to specifically focus on system administration.
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CIO
The vendor has been very good about not nickel-and-diming. The vendor does things without even...
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CIO
I have talked to the president of the company before, but the vendor could reach out a little bit...
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CMIO
A recent challenge has been the ongoing integration with all of the services recently acquired by...
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VP/Other Executive
None of the solutions that are out there have met our needs like Telmediq's solution has....
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VP/Other Executive
The Telmediq implementation project team is so well organized and always on time.
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VP/Other Executive
Telmediq was really helpful during COVID-19 because we were able to use their new patient family...
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VP/Other Executive
The executive team at PerfectServe is always readily available. I have the executives' cell phone numbers....
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CIO
Telemediq has a great product with excellent executive-level responsiveness and involvement. They...
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CIO
Tier-one and tier-two support, although rarely needed, could benefit from some optimization. The...
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Physician
We have never had any issues with upgrades or implementations with the vendor. It is rare to not...
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Manager
We have been with the product now for years, and it has really matured to be the best choice we...
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Manager
The vendor has been very good to work with. They are knowledgeable of their product. We have seen...
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Manager
The vendor is so flexible in their routing, and the doctors here are so particular about how they...
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Manager
The vendor has been very good to work with. They take everything seriously because it is serious...
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CMIO
We have relatively small issues with the system, like being able to mute the application. We have a...
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Director
The implementation went very well. Telmediq was very attentive to detail and available whenever...
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Director
We have given Telmediq a lot of enhancements to add to the product. If they had had a more...
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Director
The system is getting there in terms of ease of use, but it is complex by nature. I am not sure how...
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Director
Telmediq's support is really responsive, and they get a lot of people on the phone to triage issues....
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Director
I can see my satisfaction increasing a year from now due to the level of collaboration we have had...
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Director
During the COVID-19 crisis, Telmediq was fantastic at supporting us. They sent people on-site and...
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CIO
We found the product when we were looking for a way to have only one device to carry rather than...
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CIO
Our biggest struggle has been changing antiquated processes. We have physicians that have done...
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CIO
Everything is continuing to move forward with Telmediq. The solution has been so stable, and we have...
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CIO
We are looking at new features that Telmediq is offering. We are really evaluating and trying to...
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CIO
Telmediq's system has a consult component for preliminary evaluation of a patient, and there is a...
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CIO
Our relationship with Telmediq started because I found them to be open to learning what really goes...
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CIO
Telmediq’s system does what it is supposed to do. There are always going to be new challenges in...
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CIO
I hear about a service degradation issue for our infrastructure from Telmediq before I hear anything...
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CIO
From day one, one of Telmediq's leaders was the one individual I dealt with. In fact, there have...
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CIO
I don’t know whether PerfectServe is going to continue to take the product in the right direction...
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CIO
Our experience with the vendor has been excellent. We go way back with Telmediq. When we started...
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CIO
I rate the vendor highly for supporting us during the COVID-19 crisis. We can give them an idea, and...
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CIO
I rate the vendor highly for implementations and upgrades. I have not seen anyone do those things...
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CIO
The product works exactly as the vendor said it would, and they are up front about whether they have...
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CIO
The product is great at supporting our integration goals. The effort is low though because doing...
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CIO
The vendor's support is fabulous. If I send an email, I get an answer two hours later. The support...
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CIO
The vendor should probably be charging us more for the product. There is nothing about the vendor...
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CMIO
We chose Telmediq's system due to its reliability and its functionality as an all-in-one product. We...
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CMIO
Once we learn the scheduling piece of the system, it becomes very powerful in terms of maintaining...
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CMIO
Telmediq’s support for us is beyond compare. We are interfacing their product with another vendor's...
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Director
Telmediq is upgrading a couple of functionalities for us. We are in a rural area, and we have...
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CMO
Unfortunately, our team failed in terms of having a dedicated team that assured the integration and...
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CMO
Telmediq is definitely a good product. It fills a big need in healthcare to have a synchronous...
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CMO
The vendor's support team tries. The team hasn't given up on us yet. We have some internal work to...
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CMO
We haven’t felt any nickel-and-diming with the platform at all. We have received our money’s worth....
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CMO
We do things a little differently than some of the other places the vendor has implemented at. They...
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CMO
One of our issues is that the initial executive for the implementation has moved to another...
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CMO
Telmediq has evolved, but the vendor said it would be a platform that allows safe, HIPAA-compliant...
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Director
The product works when it is supposed to. I have no complaints. I helped to implement and roll out...
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Director
The product is simple and easy to use. The vendor did a good job of training us up front, and we had...
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Manager
The website was laid out for us when we were looking to purchase the app and the Telemediq program....
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Manager
We haven't done a whole lot of training with Telemediq. One hiccup we have had is that when a...
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Manager
I don't think we have gotten any new technology. Telemediq has updated what we already have, but I...
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Manager
When we need help, Telemediq is definitely on top of things. The executives email us occasionally. I...
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Manager
The vendor's customer service and ongoing support are extremely amazing. We have been with the...
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Manager
The product does exactly what it needs to do. The vendor keeps coming out with new, fresh features....
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Director
We are happy with Telmediq. We are not having any issues or problems, so I haven't had to get...
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Physician
I use the vendor's simplest plan, which is HIPAA compliant. I use the product as a messenger. I like...
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Physician
When I am in my car, I need coverage in case someone pages me. But my car's Bluetooth doesn't...
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Manager
PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...
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Manager
The product is good, but if a site has issues with a product, the site should expect a delay in...
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Manager
With COVID-19, I think Telmediq has improved their communication. They realize that all their...
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Manager
Telmediq keeps their promises, but they are not very transparent about what the application does. If...
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Manager
We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...
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Manager
Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...
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Director
The vendor has great customer service. They work well with their customers. Whenever we have issues,...
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Director
Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...
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Director
If the vendor could incorporate texting and video conferencing within the same platform that we use...
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