Telmediq Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
PerfectServe has a lot of improvements to make. The lift to integrate into the EHR and other tools...
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Operations
To improve the training, the vendor needs to have clearer or more available educational documents in...
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Loyalty
Telmediq is a good tool. However, the issue is that we want the benefits of having that...
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Product
What I like about the product is the simplicity of the user interface. It doesn't have a lot of...
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Product
I like Telmediq and everything. I just don't like Telmediq’s hours. We need downtime at different...
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Loyalty, Relationship
The biggest challenge we have is that Telmediq will update from late at night until early in the...
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Value
Things changed when Telmediq was bought out. There was an increase in charges, but it was not an...
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Relationship
If we need PerfectServe, they are pretty quick about calling. I can call PerfectServe’s customer...
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Product
Telmediq likes to make up its own words. Thank God we are in the medical field, and we know to look...
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Relationship, Product
We use Telmediq for communication with the doctors because if they are in the hospital, a lot of...
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Product
Telmediq works well. It gives us a HIPAA-compliant communication piece with digital mediums. Also,...
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Operations, Product
I made some recommendations to PerfectServe on how to improve Telmediq, and they added one thing a...
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Relationship
PerfectServe’s customer support team is strong. They answer the phone, return emails, and follow up...
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Product
The biggest challenge to our communication strategy is getting information out quickly, securely,...
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Product
I would like PerfectServe to make the programming in Telmediq easier. I use the system mostly from a...
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Product, Value
We haven't been soliciting PerfectServe for any updates or anything, but the system has been static...
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Product
I don't hear any complaints about the product, but I also don't hear the opposite. Usually, no news...
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Value
With pricing being fair, I would absolutely buy Telmediq again. We were grandfathered in with...
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Product
With integration, the system is more focused on hospitals than our care setting, so there are...
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Relationship, Product
I would give PerfectServe a solid recommendation depending on what space an organization is in. For...
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Relationship
PerfectServe’s support is always great. We only recently tried to get back in touch with them on...
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Loyalty
Telmediq is not part of our long-term plans. We are transitioning to a new EMR. That is a big change...
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Relationship
I love Telmediq. PerfectServe is a great vendor. They are a partner. That is a big aspect of...
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Culture, Relationship
PerfectServe is great with informing us about what they are offering that could help us. I can ask...
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Relationship, Operations
PerfectServe implementations are great. They were very collaborative and had good communication. In...
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Culture
We had some features that were promised to us prior to our signing with PerfectServe years ago, and...
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Operations, Product
The upgrades for Telmediq are mostly good and pretty reliable, but there have been a handful of...
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Culture, Operations
PerfectServe is pretty reasonable about working with us on the charges. Their implementation team is...
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Loyalty
We would buy Telmediq again, and we would leave the vendor again. The system fills the niche for a...
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Culture, Relationship
Telmediq is very straightforward to pick up. We don't get a lot of calls on it because folks can...
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Loyalty, Operations
With PerfectServe, there is more train-the-trainer education, so PerfectServe is available if we...
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Loyalty, Product
I would like a better integration into the EMR, especially as we are looking around texting orders...
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Product
People like that we have integrated the patient list and the call list so that they are pretty...
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Culture, Value
There are some costs and add-ons, but the vendor doesn’t charge for every little thing. They are...
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Relationship
We have never had any issues where PerfectServe has promised something and hasn't delivered with...
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Culture, Value
We have an overarching license. We just have a user base, and we get all the features with that. We...
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Operations
We have never had anything that Telmediq couldn't support. Any issues were more because of the...
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Operations, Product
The upgrades go through perfectly. The system is cloud based. We have never had any downtime because...
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Loyalty, Operations, Product
Our organization didn't have any technical problems. The technical setup of this product was very...
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Operations
PerfectServe found some settings in our initial setup that were not best practices, and they walked...
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Product
Our favorite feature is probably the self-administration for alerting services. Previously, if we...
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Product
There are differences between the Apple and Android applications. I haven't seen any problems with...
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Relationship
Normally, I submit a ticket through the PerfectServe support portal, and once I get a ticket number,...
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Product
We use Telmediq as a kind of standalone platform. It doesn't really integrate into our EHR, or we...
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Relationship
PerfectServe is always very responsive, and their level of service is very good.
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Loyalty
We are moving to a new EHR, and I know Telmediq interfaces with this EHR, but the challenge is in...
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Relationship
We used to have a really great customer service account representative, but that person is not our...
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Relationship, Operations
We wanted to have things set up a certain way, but the messages weren't being routed in the way we...
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Relationship
The vendor does pretty well with communication. They send out communication about upcoming updates...
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Loyalty, Relationship
The vendor is a big organization with a lot of different solutions. Any changes that are requested...
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Loyalty
We are looking at other potential solutions because we are planning to continue to grow and acquire...
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Culture
The vendor told us that a certain functionality was on the road map and was going to come at a...
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Loyalty, Product
I'm happy with Telmediq and its ability to integrate with what we need. There is nothing that I have...
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Relationship
Telmediq does a good job with support and with delivering new technology. Telmediq has a lot of...
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Relationship
I actually haven't been that pleased with the vendor being proactive. We report problems to them,...
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Relationship
Sometimes people won't know the answers to our questions and will push them up the chain, but we...
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Product
With Telmediq, we can switch between VoIP and non-VoIP, that is, Wi-Fi to cellular, but the language...
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Product
I would like to see the vendor expand into a voice-to-text for integration into our phone system....
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Culture
The vendor does not keep all their promises. During our sales process, we were told that there was...
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Loyalty
I would recommend looking at Telmediq as a complete communication strategy rather than just a...
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Loyalty, Value
Telmediq has been good for us, but we are wanting to consolidate third-party systems, so we are...
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Operations, Product
There is a patient assignment tool in Telmediq, but that does not work well for teaching teams or...
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Operations
Our implementation of Telmediq was years ago, but the implementation process was pretty good....
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Relationship
Telmediq typically works well. I can count on my hands the number of times the platform has ever...
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Product
I think PerfectServe is offering quite a lot of new technology. We are much too small for what they...
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Relationship
We have a good rapport with PerfectServe. I know that can be a problem with other types of vendors....
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Product
We do have some user error with Telmediq. We have a feature that has not been updated, so the format...
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Relationship
When we started, our relationship was just with Telmediq, and we had a closer relationship because...
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Loyalty, Product
We haven't really explored interoperability, but in years past, we did talk about some...
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Operations
PerfectServe's implementation services have been really good. I'm extremely satisfied. They have...
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Loyalty, Product, Value
When we were looking to improve our workflow for our providers, we looked at different platforms,...
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Relationship, Value
We have had a great relationship with Telmediq. We were with them when they were still Telmediq, as...
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Loyalty, Product
The key with the system is that PerfectServe has really thought out all the use cases and different...
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Operations
If I were making a recommendation, I would tell someone about the extreme ease of use of the product...
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Product
PerfectServe’s reporting system is lacking. The reporting side is the only thing that I'm not happy...
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Product
We integrate Telmediq with some patient stuff. It could be integrated a bit more, but right now, it...
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Relationship, Operations
PerfectServe is always upgrading and expanding to the different Android and Apple versions. I meet...
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Value
PerfectServe works with us to get all our scheduling done and meet all of our needs for our specific...
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Loyalty, Product
Our biggest challenge associated with Telmediq really has been with the physician-level providers....
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Operations, Product
Telmediq is easy to use. There is some change management associated with setting expectations. The...
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Relationship
For support, I rely on our in-house Telmediq person mostly just because our person is easy to reach...
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Relationship, Product
When comparing other communication solutions to Telmediq, we have found that while they are all...
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Product
Our concern is the ability to escalate things that we have had in our system. We have gotten...
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Value
We have a lot of as-needed employees, but we still want to provide a complaint messaging system to...
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Relationship, Product
Overall, using Telmediq has been good. It is filling a communication need for our team and keeping...
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Relationship, Product
Telmediq’s biggest strength is its versatility. For the most part, if we want to do something with a...
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Product
Telmediq could use some user interface uplifts. There aren't many new things. PerfectServe spends a...
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Product
Telmediq is a standalone solution for us, so there is no interoperability that I'm aware of for our...
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Operations, Product
Telmediq is very easy to use, and it is relatively easy to implement.
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Loyalty
Right now, we have no plans to change our clinical communications solution, but if we find a better...
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Culture, Value
PerfectServe just raised their prices, so I would caution someone looking at working with the vendor...
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Value
PerfectServe’s fee structure is pretty flat and easy, and their support is fast.
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Relationship, Operations
With PerfectServe, vendor engagement is great. They are very receptive to requests for optimization...
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Relationship
Of all the vendors we have worked with, PerfectServe is probably the best, and our representative...
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Loyalty, Operations
Our long-term plan is to integrate more with Telmediq. It is a good communication tool, and it is...
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Product
Telmediq is just a good notification tool. We like the capabilities in Telmediq. Telmediq is all...
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Relationship
PerfectServe works toward keeping promises. PerfectServe has road map items, but it would just be...
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Relationship
We have regular meetings with our PerfectServe customer success person, and this individual is...
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Relationship
PerfectServe has been very open to our feedback and has implemented some of our suggestions into...
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Loyalty
When we compared Telmediq to other solutions on the market, it was definitely in the upper echelon...
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Product
A piece that we have had issues with is the maturity level at the enterprise level. We want to make...
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Loyalty, Product
The product is pretty simple and straightforward. My recommendation to someone considering the...
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Loyalty, Relationship
Overall, our providers are satisfied with the communications and Telmediq's ability to go back and...
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Product
Something that we would like to see in Telmediq is the ability to copy and paste templates. If I am...
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Product
Telmediq is integrated with our system, so when a new employee gets hired on our active directory,...
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Relationship
If PerfectServe can do something, they are pretty good about adding a suggestion that we have to the...
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Relationship, Product
I like that Telmediq is a secure messaging application. It makes working in healthcare a lot easier...
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Product
Something PerfectServe could work on is how the solution works on Apple devices versus Android...
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Product
There are broadcast groups in Telmediq, and we have had an issue with deleting the ones that we...
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