Telmediq
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

The support that we get for the Telmediq product is actually very good.

Jun 2022
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VP/Other Executive

PerfectServe is decent when it comes to delivering new technology, but they aren't great.

Jun 2022
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CIO

PerfectServe's system is so intuitive and simple to use that the training isn't a big deal.

Jun 2022
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CIO

PerfectServe is a little slow on offering upgrades to the system.

Jun 2022
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CIO

Perfect Serve is great. I don't even have to go through their support. We have been with them long...

Jun 2022
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Manager

I really like using Telmediq. We have it integrated with our call center and our phone system for...

May 2022
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Manager

We haven't heard from an account person in a while, so I am not really sure whether there is new...

May 2022
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VP/Other Executive

We are moving to a different product. Telmediq has been a good, reliable product for us. However,...

May 2022
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VP/Other Executive

If we need help from PerfectServe, then we can call them. We will get a call back from someone who...

May 2022
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VP/Other Executive

The product is a pretty stable platform, so there is nothing for us to train people on. The solution...

May 2022
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VP/Other Executive

Telmediq has some quirks. Usually, when someone gets a message on their phone, the phone will...

May 2022
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COO

Telmediq is a texting platform. There are a lot of different platforms that can text, so we don't...

May 2022
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COO

I don't see that the vendor is delivering new technology. They have changed the face of their...

May 2022
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COO

In terms of training, I don't get anything from PerfectServe, only their bills. And if there is a...

May 2022
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Director

We would like to integrate the product more. Telmediq integrates now, but we are hoping to get it...

Apr 2022
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Director

If we need something, the vendor does really well with changing how they run things to make sure...

Apr 2022
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Director

Primarily with the user-specific items within the product, we would like to see some additional...

Mar 2022
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Director

We have a strong contract with PerfectServe. We did some heavy negotiations, and we worked with the...

Mar 2022
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Director

I would like to see more consistency in terms of which device we try to use the product with. An...

Mar 2022
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Director

Initially, we had a regular call with PerfectServe, but as we have matured with the system, that...

Mar 2022
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Director

PerfectServe has some good materials, and the vendor is very good when we have a particularly...

Mar 2022
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Director

PerfectServe offers a lot of integrations, but some of the ones that we have been pushing the...

Mar 2022
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Manager

Being able to work the product from within our EMR would be cool. It would also be useful for the...

Mar 2022
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Manager

Telmediq's phone app and desktop version are all really easy to use. The product is intuitive and...

Mar 2022
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Manager

One of our big pain points with the system is that it can't integrate with one of our other...

Mar 2022
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Manager

We hope that Telmediq will be able to integrate well with our future applications. Having everything...

Mar 2022
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Manager

The product's design is weird. We sometimes get lost in the system. Even with that issue, the system...

Mar 2022
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Manager

PerfectServe has given us new or updated documentation, and we have been doing some internal...

Mar 2022
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Manager

Very few of our end users have had problems with the product. Other than those problems, the product...

Mar 2022
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Manager

We have to contact PerfectServe's support team for some functionalities, such as getting a list of...

Mar 2022
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Manager

When PerfectServe’s support is good, PerfectServe is good. When the support is not good, our...

Mar 2022
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Manager

The vendor has been very receptive and open to suggestions. The vendor's presentation is solid, so I...

Mar 2022
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Director

Product support has been really good. We meet with the support people regularly. There are a lot of...

Mar 2022
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Director

The telephone portion of Telmediq’s app is where we struggle big time. It is unreliable, and we have...

Mar 2022
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Director

Telmediq was something we really needed. We didn't have a secure communication platform that really...

Mar 2022
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Director

Telmediq has been really good about not charging us for things.

Mar 2022
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Manager

Our facilities wanted to use Telmediq because it fit the processes we were looking for at the time....

Mar 2022
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VP/Other Executive

PerfectServe is doing great. Our goals with PerfectServe go beyond Telmediq. The vendor has products...

Feb 2022
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CMIO

Overall, our experience with the vendor has been really good. We have found the company to be very...

Feb 2022
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CMIO

The reviews from our end users on the ease of use of the product have always been really good.

Feb 2022
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CMIO

There were some nuances to our environment, and our team had to do a bit more than we were expecting...

Feb 2022
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CMIO

The vendor's biggest strength is that they are looking with open eyes at the fact that the system...

Feb 2022
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CMIO

Once people start using the system, is it very hard to try to rein them in because the system can do...

Feb 2022
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VP/Other Executive

We struggle to onboard our network providers onto Telmediq. That isn't so much because of the...

Feb 2022
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CMIO

The system is very customizable, so we can create structured messages and different workflows. As...

Feb 2022
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CMIO

If there were more ways to be in touch with other clients of the vendor, that would be helpful. It...

Feb 2022
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VP/Other Executive

Telmediq is easy to use. Most of our users have found that it has helped them greatly with their...

Feb 2022
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CMIO

Recently, Apple came out with an update where Siri is now HIPAA compliant, so we can use iPhones to...

Dec 2021
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CMIO

Something that PerfectServe does that gives us confidence in them is their willingness to work with...

Dec 2021
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CMIO

Telemediq allows us to do some messaging in a HIPAA-compliant fashion as well as solve a whole lot...

Dec 2021
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CMIO

We had an issue where we had installed a feature but hadn't been using it and had kind of forgotten...

Dec 2021
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CMIO

We reach out to PerfectServe a lot to ask about best practices and run ideas by them. They always...

Dec 2021
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CMIO

I like the ability to escalate and create templates for certain types of messages that don't need to...

Dec 2021
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CMIO

It is important to us to have a gold-standard single source of truth for call schedules and contact...

Dec 2021
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CMIO

We sat with our representative recently to get better reacquainted with Telmediq, see what has been...

Dec 2021
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Manager

We didn't look at any other vendors before deciding to renew our contract with PerfectServe....

Dec 2021
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Manager

We are looking into one of PerfectServe's new products that will work with Telmediq. One of...

Dec 2021
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Manager

We do a lot of the training for Telmediq on our side, and we have to take initiative with that. That...

Dec 2021
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Manager

PerfectServe's executive involvement hasn't been where it has needed to be, but I have seen it...

Dec 2021
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Manager

I have recommended Telmediq to others many times. It has been great to be able to give people...

Dec 2021
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Manager

Telmediq doesn't meet all of our needs 100% of the time. There are other things that we want the...

Dec 2021
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Manager

We have not been charged anything more than a monthly fee for the number of users we have. I have...

Oct 2021
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Manager

I haven't really needed any training, but anytime I have called in for help, the support people have...

Oct 2021
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Manager

PerfectServe hasn't really come out with anything that we have needed, but we haven't requested...

Oct 2021
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Director

I would like to be able to go to voice-activating texts again. PerfectServe took that functionality...

Sep 2021
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Director

We are using Telmediq for our back-and-forth messaging between our employees. Telmediq is meeting...

Sep 2021
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Analyst/Coordinator

I don't have to call PerfectServe that often for issues. PerfectServe has been a really good company...

Aug 2021
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Analyst/Coordinator

Telmediq has come a long way from where we first started using the solution. PerfectServe keeps...

Aug 2021
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Director

PerfectServe has the potential to be good. They are too much in their infancy stage to be at the...

Aug 2021
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Director

PerfectServe is working to develop the Active Directory agent. They have been working on that,...

Aug 2021
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Director

We meet regularly with PerfectServe's leadership team. After the rollout of Telmediq to our nursing...

Aug 2021
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Director

With a small group, it is easy to train people. But when we are talking about larger numbers of...

Aug 2021
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Director

Our number-one outcome with Telmediq is that we now have a secure communications platform. Before,...

Aug 2021
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Director

There are a lot of workflow efficiency gains in between our EMR and Telmediq. Telmediq has really...

Aug 2021
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Director

We have been able to really enhance our communication with large groups of people at one time using...

Aug 2021
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Director

Call quality is the number-one issue that needs improvement with PerfectServe. When calls are made...

Aug 2021
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Director

I am confident that PerfectServe can fix their issues in time. I am worried about how long things...

Aug 2021
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Director

PerfectServe is okay about not nickel-and-diming. I deal with some vendors, and it feels like they...

Aug 2021
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Director

We were promised certain integrations, and they weren't ready yet. The integration is lacking even...

Aug 2021
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Director

There has been some good integration we have been able to do, but we have had to put in a lot of...

Aug 2021
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Director

People really like the Telmediq tool overall. People's favorite part is that they are able to send...

Aug 2021
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Director

It is great to have a system that has a lot of bells and whistles. Telmediq has so many great...

Aug 2021
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Director

Phone calls are a thorn today. With Telmediq, I was making a call, and I couldn't understand the...

Aug 2021
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Director

There are basic, functional things with the Telmediq application that don't make a lot of sense. We...

Aug 2021
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Director

The big thing impacting our satisfaction really comes down to PerfectServe's support. They need to...

Aug 2021
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Director

The integrations take a while to come out. We have been able to send critical alerts from another...

Aug 2021
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Director

We have been able to apply this solution to a number of areas and opportunities outside of the...

Aug 2021
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Manager

We wish that Telmediq had a better voice feature when people are talking so we wouldn't have to try...

Aug 2021
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Manager

For the most part, Telmediq gives us what we need, and that is quick access. We are able to copy...

Aug 2021
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Manager

PerfectServe is pretty upfront about things, and if I call them about something, they are right on...

Aug 2021
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Manager

PerfectServe is pretty open, and they avoid nickel-and-diming. We can see through them. They will...

Aug 2021
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CIO

We have Telmediq's directory, so everyone knows how to get in touch with everyone. That is super...

Aug 2021
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CIO

In the past, we had a problem with using the system on Apple products. Apple products didn't have...

Aug 2021
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CIO

We do all of our own training. Training has probably been one of the vendor's weaker spots because...

Aug 2021
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CIO

The vendor's executives have been super responsive. They have worked with us for years. Even after...

Aug 2021
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CIO

There are definitely some things that the vendor could tighten up to improve the solution's overall...

Aug 2021
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CIO

PerfectServe is pretty proactive. They reach out to us when they know about things.

Aug 2021
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CIO

We got the results that we were looking for from Telmediq. It took a long time for us to convince...

Aug 2021
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CIO

We had some immediate benefits that resulted in improved care team collaboration. We improved our...

Aug 2021
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CIO

We did have some unexpected downtime a couple of times recently, and that hurt our confidence....

Aug 2021
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Director

I have found Telmediq to be a little expensive, but that is not too bad. What they provide is pretty...

Jul 2021
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Director

PerfectServe's customer support has been great. We have a customer success manager who we meet with...

Jul 2021
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Director

The web API and the alerts for our patient population are the top benefits of Telmediq. We rely on...

Jul 2021
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Director

Currently, there is no future technology that we are looking for from Telmediq. If we continue to...

Jul 2021
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Director

Telmediq does alright with implementing updates and upgrades. Every now and then, we have a bit of a...

Jul 2021
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Director

Telmediq’s integration has been great. We integrated single sign-on with their product. We also use...

Jul 2021
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Director

Telmediq is easy to use, especially with single sign-on. The single sign-on works with mobile...

Jul 2021
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Director

Telmediq focuses more on quality of service rather than on new features or enhancements. New...

Jul 2021
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Director

I don’t see much executive involvement from Telmediq. Before they were purchased by PerfectServe, we...

Jul 2021
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Director

Our experience with the product is going well. Telmediq is a good company, and they provide good...

Jul 2021
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Director

People who do medical eligibility seem to gain traction with the product’s ability to communicate...

Jul 2021
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Director

Overall, the Telmediq product is good. One differentiator from another product is that Telmediq’s...

Jul 2021
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CEO/President

PerfectServe doesn’t charge for little things. I haven’t had a price increase in years; I have paid...

Jul 2021
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CEO/President

From the administrative side, the menu options in Telmediq can be a little complex. I don’t...

Jul 2021
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CEO/President

We receive good support from PerfectServe. I can send an email or call, and most of the time, I can...

Jul 2021
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CEO/President

I don’t hear a lot from PerfectServe, but that is not a bad thing. No news is good news....

Jul 2021
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CEO/President

Telmediq is a one-of-a-kind system that will solve all clinical needs. I recommend it to everyone....

Jul 2021
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CEO/President

I would like to know more about what changes are happening in Telmediq. PerfectServe could send...

Jul 2021
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CMIO

We throw people into Telmediq, and that works because it is very similar to every other messaging...

Jul 2021
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CMIO

The toughest part about Telmediq is that people can't touch their phones in the OR. We would like to...

Jul 2021
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CMIO

Telmediq facilitates communication. It is pretty basic, but I used to have to take calls at home....

Jul 2021
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CMIO

The system is really flexible. It interfaces with the Telmediq app, traditional pagers, email, and...

Jul 2021
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CMIO

We haven't integrated Telmediq into our EMR very well yet in terms of patient-centered messaging.

Jul 2021
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CMIO

Our experience with Telmediq is going really well. We were a little nervous when the vendor was...

Jul 2021
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CMIO

Telmediq is responsive. Their customer service is excellent. They are always willing to go the extra...

Jul 2021
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CMIO

We have had some efforts to lower the wait time. We realized we can use Telmediq to help with that,...

Jul 2021
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CMIO

When we go back to Telmediq and say something is impossible with our EMR, they want to work on it...

Jul 2021
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CMIO

I am a big fan of Telmediq, but I don’t give that out lightly. They have never nickel-and-dimed us....

Jul 2021
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CMIO

First and foremost, our outcome of using the Telmediq software is the stated ability to do secure...

Jul 2021
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CMIO

We are working on consolidating outliers for call schedules, and it is invaluable to be able to say...

Jul 2021
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CMIO

One piece of the Telmediq product that is super valuable for us is the ability to manage...

Jul 2021
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CMIO

During the COVID-19 crisis, Telmediq reached out to us to help us out. That was a great example of...

Jul 2021
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CMIO

Telmediq is very proactive. They reach out to us to ask how things are going and ask what else we...

Jul 2021
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CMIO

We have had a number of vendors who have not delivered, and we have dealt with things just going...

Jul 2021
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