Telmediq
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Paul Hess
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KLAS Research Director - Paul Hess
 
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User Commentary

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CMIO

Other Observations & Comments

Telemediq has a lot of potential. It is expensive, but it works great. The products don't have a lot...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Telmediq’s major strength is its ease of use. It is just a texting application, so anyone can...

Nov 2022
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Analyst/Coordinator

Service and Support

The vendor is constantly adapting, but their ability to clean and keep the system consistent could...

Nov 2022
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CMIO

Relationship

I would call PerfectServe a partner because they are very active. But if we say we need some time...

Nov 2022
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CMIO

Other Observations & Comments

PerfectServe could improve their pricing, particularly because more players are in the market now...

Nov 2022
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CMIO

Interfacing and Integration

PerfectServe is allowing integration with our EHR. With the integration, a nurse will have a link in...

Nov 2022
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CMIO

Functionality and Upgrades

PerfectServe is doing very well. We have been using Telmediq for a long time, and PerfectServe has...

Nov 2022
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CMIO

Other Observations & Comments

We have a great partnership. PerfectServe does really well with everything from maintaining...

Oct 2022
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Manager

Functionality and Upgrades

PerfectServe has room for improvement in helping healthcare systems optimize the program. I would...

Sep 2022
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Manager

Implementation and Training

Telmediq works great. It is easy for providers to use, but better training documentation would be...

Aug 2022
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CNO

Functionality and Upgrades

Telmediq isn't the vendor's primary platform, but the voice-over functionality has been a little...

Aug 2022
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CNO

Interfacing and Integration

We haven't had any major obstacles with integrating PerfectServe's solution with any of our other solutions....

Aug 2022
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CNO

Service and Support

The people at PerfectServe have been responsive to follow-up calls. I had some phone conversations...

Aug 2022
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CNO

ROI / Cost (care and feeding)

The messaging functionality of Telmediq has been a game changer for us, and it has reduced the call...

Aug 2022
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CIO

Interfacing and Integration

It is our fault that we haven't integrated a lot of things, but the product has the capabilities...

Aug 2022
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CIO

Functionality and Upgrades

PerfectServe is seamless with upgrades. We don’t see the upgrades because our system is hosted.

Aug 2022
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CIO

Functionality and Upgrades

There are a couple of little quirks in the product that the vendor could fix to make things easier....

Aug 2022
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CIO

Future Outlook

The product works well. The vendor is putting a lot of effort into the product, but our EMR has a...

Aug 2022
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Director

Functionality and Upgrades

There is some functionality within PerfectServe that could be improved upon. For example, if we get...

Aug 2022
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Director

Functionality and Upgrades

Overall, PerfectServe's system is easy to use. We are not using the full integration, and I think...

Aug 2022
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Manager

Service and Support

Overall, I am pretty satisfied with Telmediq. Our support team with PerfectServe is working as hard...

Aug 2022
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Manager

Functionality and Upgrades

I am not happy with Telmediq. When we change our statuses on the app, the statuses don't stay that...

Aug 2022
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Manager

Functionality and Upgrades

When Telmediq was first implemented, the search function was absolutely great. When we looked to...

Aug 2022
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Director

Relationship

When PerfectServe was a newer and smaller company, they were very connected with their clientele....

Aug 2022
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CMIO

Technology

PerfectServe needs to keep working on uptime and looking at the infrastructure to make sure downtime...

Aug 2022
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Director

Functionality and Upgrades

From a programming standpoint, Telmediq has gotten a lot more complicated, a little more difficult...

Aug 2022
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Director

Functionality and Upgrades

It is a cakewalk to send a message and do all the things that our end users need to do within the...

Aug 2022
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Director

Service and Support

There have been times when PerfectServe has not responded to our emails or calls, and we have had to...

Aug 2022
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CMIO

Functionality and Upgrades

We have been very happy with the product. Providers have gotten used to Telmediq and now depend on...

Aug 2022
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CMIO

Interfacing and Integration

My satisfaction will be at the top next year if PerfectServe delivers on what they are promising....

Aug 2022
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CMIO

Functionality and Upgrades

The scheduling functionality is a big plus with PerfectServe because they bought Lightning Bolt, so...

Aug 2022
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CMIO

ROI / Cost (care and feeding)

All our employees can use Telmediq. One of the advantages of PerfectServe’s pricing is it is based...

Aug 2022
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CMIO

Service and Support

The vendor's service has been super. The people at PerfectServe do anything for us and listen to our...

Aug 2022
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Director

Relationship

We are closely engaged with PerfectServe. We have regular reviews with the vendor to ensure that we...

Jul 2022
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Director

Interfacing and Integration

Telmediq's messaging center does not currently integrate with our EMR. The system has other...

Jul 2022
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Director

Functionality and Upgrades

For those of our end users who have adopted Telmediq, their experience is good, and they continue to...

Jul 2022
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Manager

Relationship

We haven't been able to get a lot of new things. We are dealing with the same issue with bug fixes....

Jul 2022
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Manager

Functionality and Upgrades

Telmediq is very customizable. If I were at another hospital, having Telmediq there would be a...

Jul 2022
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Analyst/Coordinator

Service and Support

Changes aren't communicated clearly, so individuals can't effectively use those changes and...

Jul 2022
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Analyst/Coordinator

Relationship

The vendor was recently purchased by PerfectServe. Since then, their responsiveness and...

Jul 2022
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Director

Implementation and Training

Everything I know about Telmediq, I have had to learn on my own. The few times that I have had to...

Jul 2022
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Director

Functionality and Upgrades

PerfectServe is doing well with the core functionality of their product for our end users. The core...

Jul 2022
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Director

Functionality and Upgrades

The UI on the back end is very complicated. That is where PerfectServe is letting us down. I have to...

Jul 2022
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Director

Relationship

I try not to contact PerfectServe at this point. My past experiences have been less than helpful. I...

Jul 2022
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Director

Lessons Learned

If I recommended Telmediq, my recommendation would be very situationally based. I would tell peers...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor makes changes, and that is great. The vendor is always moving their program forward...

Jul 2022
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VP/Other Executive

Service and Support

The support that we get for the Telmediq product is actually very good.

Jun 2022
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VP/Other Executive

Functionality and Upgrades

PerfectServe is decent when it comes to delivering new technology, but they aren't great.

Jun 2022
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CIO

Functionality and Upgrades

PerfectServe's system is so intuitive and simple to use that the training isn't a big deal.

Jun 2022
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CIO

Functionality and Upgrades

PerfectServe is a little slow on offering upgrades to the system.

Jun 2022
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CIO

Service and Support

Perfect Serve is great. I don't even have to go through their support. We have been with them long...

Jun 2022
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Manager

Functionality and Upgrades

I really like using Telmediq. We have it integrated with our call center and our phone system for...

May 2022
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Manager

Relationship

We haven't heard from an account person in a while, so I am not really sure whether there is new...

May 2022
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VP/Other Executive

Future Outlook

We are moving to a different product. Telmediq has been a good, reliable product for us. However,...

May 2022
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VP/Other Executive

Service and Support

If we need help from PerfectServe, then we can call them. We will get a call back from someone who...

May 2022
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VP/Other Executive

Functionality and Upgrades

The product is a pretty stable platform, so there is nothing for us to train people on. The solution...

May 2022
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VP/Other Executive

Functionality and Upgrades

Telmediq has some quirks. Usually, when someone gets a message on their phone, the phone will...

May 2022
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COO

ROI / Cost (care and feeding)

Telmediq is a texting platform. There are a lot of different platforms that can text, so we don't...

May 2022
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COO

Technology

I don't see that the vendor is delivering new technology. They have changed the face of their...

May 2022
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COO

Service and Support

In terms of training, I don't get anything from PerfectServe, only their bills. And if there is a...

May 2022
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Director

Interfacing and Integration

We would like to integrate the product more. Telmediq integrates now, but we are hoping to get it...

Apr 2022
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Director

Service and Support

If we need something, the vendor does really well with changing how they run things to make sure...

Apr 2022
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Director

Functionality and Upgrades

Primarily with the user-specific items within the product, we would like to see some additional...

Mar 2022
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Director

Relationship

We have a strong contract with PerfectServe. We did some heavy negotiations, and we worked with the...

Mar 2022
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Director

Interfacing and Integration

I would like to see more consistency in terms of which device we try to use the product with. An...

Mar 2022
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Director

Service and Support

Initially, we had a regular call with PerfectServe, but as we have matured with the system, that...

Mar 2022
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Director

Functionality and Upgrades

PerfectServe has some good materials, and the vendor is very good when we have a particularly...

Mar 2022
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Director

Interfacing and Integration

PerfectServe offers a lot of integrations, but some of the ones that we have been pushing the...

Mar 2022
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Manager

Interfacing and Integration

Being able to work the product from within our EMR would be cool. It would also be useful for the...

Mar 2022
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Manager

Relationship

Telmediq's phone app and desktop version are all really easy to use. The product is intuitive and...

Mar 2022
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Manager

Interfacing and Integration

One of our big pain points with the system is that it can't integrate with one of our other...

Mar 2022
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Manager

Future Outlook

We hope that Telmediq will be able to integrate well with our future applications. Having everything...

Mar 2022
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Manager

Functionality and Upgrades

The product's design is weird. We sometimes get lost in the system. Even with that issue, the system...

Mar 2022
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Manager

Implementation and Training

PerfectServe has given us new or updated documentation, and we have been doing some internal...

Mar 2022
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Manager

Functionality and Upgrades

Very few of our end users have had problems with the product. Other than those problems, the product...

Mar 2022
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Manager

Functionality and Upgrades

We have to contact PerfectServe's support team for some functionalities, such as getting a list of...

Mar 2022
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Manager

Service and Support

When PerfectServe’s support is good, PerfectServe is good. When the support is not good, our...

Mar 2022
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Manager

Relationship

The vendor has been very receptive and open to suggestions. The vendor's presentation is solid, so I...

Mar 2022
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Director

Service and Support

Product support has been really good. We meet with the support people regularly. There are a lot of...

Mar 2022
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Director

Technology

The telephone portion of Telmediq’s app is where we struggle big time. It is unreliable, and we have...

Mar 2022
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Director

Functionality and Upgrades

Telmediq was something we really needed. We didn't have a secure communication platform that really...

Mar 2022
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Director

ROI / Cost (care and feeding)

Telmediq has been really good about not charging us for things.

Mar 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Our facilities wanted to use Telmediq because it fit the processes we were looking for at the time....

Mar 2022
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VP/Other Executive

Future Outlook

PerfectServe is doing great. Our goals with PerfectServe go beyond Telmediq. The vendor has products...

Feb 2022
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CMIO

Service and Support

Overall, our experience with the vendor has been really good. We have found the company to be very...

Feb 2022
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CMIO

Functionality and Upgrades

The reviews from our end users on the ease of use of the product have always been really good.

Feb 2022
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CMIO

Implementation and Training

There were some nuances to our environment, and our team had to do a bit more than we were expecting...

Feb 2022
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CMIO

Relationship

The vendor's biggest strength is that they are looking with open eyes at the fact that the system...

Feb 2022
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CMIO

Functionality and Upgrades

Once people start using the system, is it very hard to try to rein them in because the system can do...

Feb 2022
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CMIO

Service and Support

The system is very customizable, so we can create structured messages and different workflows. As...

Feb 2022
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CMIO

Service and Support

If there were more ways to be in touch with other clients of the vendor, that would be helpful. It...

Feb 2022
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CMIO

Functionality and Upgrades

Recently, Apple came out with an update where Siri is now HIPAA compliant, so we can use iPhones to...

Dec 2021
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CMIO

Relationship

Something that PerfectServe does that gives us confidence in them is their willingness to work with...

Dec 2021
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CMIO

Functionality and Upgrades

Telmediq allows us to do some messaging in a HIPAA-compliant fashion as well as solve a whole lot of...

Dec 2021
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CMIO

Relationship

We had an issue where we had installed a feature but hadn't been using it and had kind of forgotten...

Dec 2021
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CMIO

Relationship

We reach out to PerfectServe a lot to ask about best practices and run ideas by them. They always...

Dec 2021
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CMIO

Functionality and Upgrades

I like the ability to escalate and create templates for certain types of messages that don't need to...

Dec 2021
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CMIO

Interfacing and Integration

It is important to us to have a gold-standard single source of truth for call schedules and contact...

Dec 2021
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CMIO

Functionality and Upgrades

We sat with our representative recently to get better reacquainted with Telmediq, see what has been...

Dec 2021
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Manager

Relationship

We didn't look at any other vendors before deciding to renew our contract with PerfectServe....

Dec 2021
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(0)
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Manager

Relationship

We are looking into one of PerfectServe's new products that will work with Telmediq. One of...

Dec 2021
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Manager

Implementation and Training

We do a lot of the training for Telmediq on our side, and we have to take initiative with that. That...

Dec 2021
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Manager

Relationship

PerfectServe's executive involvement hasn't been where it has needed to be, but I have seen it...

Dec 2021
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(0)
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Manager

Other Observations & Comments

I have recommended Telmediq to others many times. It has been great to be able to give people...

Dec 2021
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(0)
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Manager

Future Outlook

Telmediq doesn't meet all of our needs 100% of the time. There are other things that we want the...

Dec 2021
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