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Telmediq Comments
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Subject Expert
Commentary Summary
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User Commentary
Nurse
The vendor needs to update the way that dates and times are listed in the product. Currently, they...
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Nurse
Telmediq's functionality is really fantastic. We use the solution in acute settings. The token site...
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Nurse
PerfectServe's customer service is outstanding. I never have to wait very long to get a response...
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Nurse
My future satisfaction with the vendor will depend on a few factors. One of those factors is my...
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COO
The product is part of our long-term plans. It is something that is on my list to evaluate. It is a...
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COO
I do not have any problems with the system at all. It is just easy to use. The system integrates...
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COO
The vendor is not good or proactive in terms of telling me about what new technology they have available....
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COO
The system is driving outcomes if we use it as a secure messaging system. As I look at the vendor's...
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COO
The system is a little expensive for what we use it for. That is not totally fair to the vendor...
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Manager
Telmediq is setting off the pager groups well, and the physicians are able to adapt well to the new...
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Manager
PerfectServe is very responsive when we have issues and call or send an email to the vendor. The...
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Manager
PerfectServe does a really good job of communicating about system issues. There have been some...
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Manager
It is tough for me to say whether Telmediq is a long-term solution or for me to definitely recommend...
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Physician
The vendor is great at providing ongoing support. They are very proactive. They ask us to do things...
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Physician
When we first went live with Telmediq, the vendor was a younger company. We had to work through some...
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Physician
The solution's ease of use could be better. I think that the vendor's training is the root of a lot...
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Physician
Telmediq's functionality meets our needs pretty well. The vendor helps us out a ton with our...
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CIO
I like the product, but the training could be better to specifically focus on system administration.
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CIO
The vendor has been very good about not nickel-and-diming. The vendor does things without even...
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CIO
I have talked to the president of the company before, but the vendor could reach out a little bit...
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CMIO
A recent challenge has been the ongoing integration with all of the services recently acquired by...
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VP/Other Executive
None of the solutions that are out there have met our needs like Telmediq's solution has....
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VP/Other Executive
The Telmediq implementation project team is so well organized and always on time.
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VP/Other Executive
Telmediq was really helpful during COVID-19 because we were able to use their new patient family...
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VP/Other Executive
The executive team at PerfectServe is always readily available. I have the executives' cell phone numbers....
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CIO
Telemediq has a great product with excellent executive-level responsiveness and involvement. They...
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CIO
Tier-one and tier-two support, although rarely needed, could benefit from some optimization. The...
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Physician
We have never had any issues with upgrades or implementations with the vendor. It is rare to not...
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Manager
We have been with the product now for years, and it has really matured to be the best choice we...
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Manager
The vendor has been very good to work with. They are knowledgeable of their product. We have seen...
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Manager
The vendor is so flexible in their routing, and the doctors here are so particular about how they...
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Manager
The vendor has been very good to work with. They take everything seriously because it is serious...
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CMIO
We have relatively small issues with the system, like being able to mute the application. We have a...
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Director
The implementation went very well. Telmediq was very attentive to detail and available whenever...
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Director
We have given Telmediq a lot of enhancements to add to the product. If they had had a more...
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Director
The system is getting there in terms of ease of use, but it is complex by nature. I am not sure how...
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Director
Telmediq's support is really responsive, and they get a lot of people on the phone to triage issues....
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Director
I can see my satisfaction increasing a year from now due to the level of collaboration we have had...
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Director
During the COVID-19 crisis, Telmediq was fantastic at supporting us. They sent people on-site and...
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CIO
We found the product when we were looking for a way to have only one device to carry rather than...
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CIO
Our biggest struggle has been changing antiquated processes. We have physicians that have done...
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CIO
Everything is continuing to move forward with Telmediq. The solution has been so stable, and we have...
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CIO
We are looking at new features that Telmediq is offering. We are really evaluating and trying to...
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CIO
Telmediq's system has a consult component for preliminary evaluation of a patient, and there is a...
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CIO
Our relationship with Telmediq started because I found them to be open to learning what really goes...
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CIO
Telmediq’s system does what it is supposed to do. There are always going to be new challenges in...
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CIO
I hear about a service degradation issue for our infrastructure from Telmediq before I hear anything...
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CIO
From day one, one of Telmediq's leaders was the one individual I dealt with. In fact, there have...
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CIO
I don’t know whether PerfectServe is going to continue to take the product in the right direction...
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CIO
Our experience with the vendor has been excellent. We go way back with Telmediq. When we started...
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CIO
I rate the vendor highly for supporting us during the COVID-19 crisis. We can give them an idea, and...
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CIO
I rate the vendor highly for implementations and upgrades. I have not seen anyone do those things...
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CIO
The product works exactly as the vendor said it would, and they are up front about whether they have...
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CIO
The product is great at supporting our integration goals. The effort is low though because doing...
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CIO
The vendor's support is fabulous. If I send an email, I get an answer two hours later. The support...
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CIO
The vendor should probably be charging us more for the product. There is nothing about the vendor...
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CMIO
We chose Telmediq's system due to its reliability and its functionality as an all-in-one product. We...
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CMIO
Once we learn the scheduling piece of the system, it becomes very powerful in terms of maintaining...
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CMIO
Telmediq’s support for us is beyond compare. We are interfacing their product with another vendor's...
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Director
Telmediq is upgrading a couple of functionalities for us. We are in a rural area, and we have...
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CMO
Unfortunately, our team failed in terms of having a dedicated team that assured the integration and...
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CMO
Telmediq is definitely a good product. It fills a big need in healthcare to have a synchronous...
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CMO
The vendor's support team tries. The team hasn't given up on us yet. We have some internal work to...
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CMO
We haven’t felt any nickel-and-diming with the platform at all. We have received our money’s worth....
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CMO
We do things a little differently than some of the other places the vendor has implemented at. They...
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CMO
One of our issues is that the initial executive for the implementation has moved to another...
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CMO
Telmediq has evolved, but the vendor said it would be a platform that allows safe, HIPAA-compliant...
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Director
The product works when it is supposed to. I have no complaints. I helped to implement and roll out...
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Director
The product is simple and easy to use. The vendor did a good job of training us up front, and we had...
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Manager
The website was laid out for us when we were looking to purchase the app and the Telemediq program....
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Manager
We haven't done a whole lot of training with Telemediq. One hiccup we have had is that when a...
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Manager
I don't think we have gotten any new technology. Telemediq has updated what we already have, but I...
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Manager
When we need help, Telemediq is definitely on top of things. The executives email us occasionally. I...
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Manager
The vendor's customer service and ongoing support are extremely amazing. We have been with the...
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Manager
The product does exactly what it needs to do. The vendor keeps coming out with new, fresh features....
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Director
We are happy with Telmediq. We are not having any issues or problems, so I haven't had to get...
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Physician
I use the vendor's simplest plan, which is HIPAA compliant. I use the product as a messenger. I like...
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Physician
When I am in my car, I need coverage in case someone pages me. But my car's Bluetooth doesn't...
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Manager
PerfectServe was taking over Telmediq, and they made a lot of changes. I just don't believe the...
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Manager
The product is good, but if a site has issues with a product, the site should expect a delay in...
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Manager
With COVID-19, I think Telmediq has improved their communication. They realize that all their...
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Manager
Telmediq keeps their promises, but they are not very transparent about what the application does. If...
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Manager
We have integration with Telmediq's solution and the nurse call system. Users can use the Telmediq...
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Manager
Telmediq tends to ping-pong the ball back to us when something goes wrong. Even though it could be...
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Director
The vendor has great customer service. They work well with their customers. Whenever we have issues,...
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Director
Telmediq was acquired by another company, so the road map is kind of all over the board. Telmediq...
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Director
If the vendor could incorporate texting and video conferencing within the same platform that we use...
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Manager
If I were to recommend the product to someone else, I would say that the product is easy to use,...
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Manager
The vendor has always been really responsive to our feedback. If they can’t change something right...
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Manager
We barely have to do any training for the system. We have our own little training piece that we...
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Manager
We haven’t really looked to see whether the vendor has delivered new technology. I know that the...
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Manager
The product is very straightforward and simple. It has provided us exactly what the vendor said it...
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Manager
We haven’t done an upgrade recently, but when we brought the vendor on and worked with them to get...
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Director
There is a debate with our executive leaders related to our communication tool, and that is because...
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Director
Telmediq’s training is more related to our hospital’s lack of training modules. Telmediq expected...
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Director
To be able to fully utilize Telmediq's integrations, there are certain dependencies. We had to...
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Director
The functionality of the application is really wonderful. The system is a very versatile and agile...
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Director
The application itself can be a little bit buggy. It can sometimes hang up or stall, and that...
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Director
I haven’t noticed any significant proactivity. Telmediq notifies me when there is going to be a...
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Director
I have had a lot of good involvement from Telmediq on an executive level. There were frequent and...
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Manager
The biggest reason that we chose Telmediq was that their product looked fairly intuitive and simple....
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Manager
Telmediq's system is part of our long-term plans. We are only expanding. We still have some...
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Manager
When we came on board, Telmediq just didn't have the time, so we had a rocky start and had to...
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Manager
Looking back at how we did the training, we probably would have done things differently. We relied...
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Manager
I would say that the system is working as promoted for the most part. Some things aren't fully...
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Manager
We have gone back to Telmediq and made suggestions for things that aren't acceptable in the system....
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Manager
During the project, Telmediq has been very good about telling us what the future upgrades will hold....
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Manager
Overall, when we reach out to Telmediq, people do answer. The vendor is a pretty good company. There...
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Manager
The only issue I have with Telmediq is probably a user error on my end, but it has to do with the...
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Manager
Telmediq is part of our long-term plans. The solution is our main communication tool for providers...
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Manager
I would rate Telmediq's support highly. Whenever we have had to follow up with the support people or...
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Manager
Telmediq is a great company to work with. There was some hesitation when we went with the vendor,...
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Manager
Telmediq keeps all their promises, but they need to overestimate their turnaround times on certain...
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Manager
If I could give the vendor a rating that is above the top end of the scale, I would. Telmediq has...
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Manager
Telmediq is a great one-stop shop. The number of functions they can cover and their ability to...
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Manager
As an organization, we are incredibly satisfied with the product. There is a lot of functionality we...
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Manager
The product is very easy to use. The great thing about the product is that we can read what the...
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CMIO
From our perspective, we have received better support from other secure communications vendors. Our...
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CMIO
No one from the vendor has ever called me to see how things are going. They might be communicating...
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CMIO
The nursing workflows, nursing documentation, and bedside alerting were priorities for one of our...
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CMIO
As far as a secure communications platform goes, the Telmediq platform does really well. But we are...
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CMIO
We have had some trouble with the upgrades not working right. We never know whether a technician is...
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CMIO
I don't feel that the vendor has nickel-and-dimed us, but I have a colleague who worked with...
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CMIO
We think that the technical support on the Telmediq side has declined since the purchase. Initially,...
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