Home chevron icon Inpatient Clinical Care chevron icon Clinical Care Support Tools chevron icon Clinical Communications

Telmediq
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Clinical Communication Platforms 2021: Improved Efficiency Leading to Concrete Outcomes
Clinical Communication Platforms 2021:
Improved Efficiency Leading to Concrete Outcomes
September 2021
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CMIO

Other Observations & Comments

Telemediq has a lot of potential. It is expensive, but it works great. The products don't have a lot...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Telmediq’s major strength is its ease of use. It is just a texting application, so anyone can...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor is constantly adapting, but their ability to clean and keep the system consistent could...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I would call PerfectServe a partner because they are very active. But if we say we need some time...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

PerfectServe could improve their pricing, particularly because more players are in the market now...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

PerfectServe is allowing integration with our EHR. With the integration, a nurse will have a link in...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

PerfectServe is doing very well. We have been using Telmediq for a long time, and PerfectServe has...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Other Observations & Comments

We have a great partnership. PerfectServe does really well with everything from maintaining...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PerfectServe has room for improvement in helping healthcare systems optimize the program. I would...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Telmediq works great. It is easy for providers to use, but better training documentation would be...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Functionality and Upgrades

Telmediq isn't the vendor's primary platform, but the voice-over functionality has been a little...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Interfacing and Integration

We haven't had any major obstacles with integrating PerfectServe's solution with any of our other solutions....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Service and Support

The people at PerfectServe have been responsive to follow-up calls. I had some phone conversations...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

ROI / Cost (care and feeding)

The messaging functionality of Telmediq has been a game changer for us, and it has reduced the call...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

It is our fault that we haven't integrated a lot of things, but the product has the capabilities...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

PerfectServe is seamless with upgrades. We don’t see the upgrades because our system is hosted.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are a couple of little quirks in the product that the vendor could fix to make things easier....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

The product works well. The vendor is putting a lot of effort into the product, but our EMR has a...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There is some functionality within PerfectServe that could be improved upon. For example, if we get...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, PerfectServe's system is easy to use. We are not using the full integration, and I think...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Overall, I am pretty satisfied with Telmediq. Our support team with PerfectServe is working as hard...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am not happy with Telmediq. When we change our statuses on the app, the statuses don't stay that...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When Telmediq was first implemented, the search function was absolutely great. When we looked to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When PerfectServe was a newer and smaller company, they were very connected with their clientele....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Technology

PerfectServe needs to keep working on uptime and looking at the infrastructure to make sure downtime...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

From a programming standpoint, Telmediq has gotten a lot more complicated, a little more difficult...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It is a cakewalk to send a message and do all the things that our end users need to do within the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There have been times when PerfectServe has not responded to our emails or calls, and we have had to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We have been very happy with the product. Providers have gotten used to Telmediq and now depend on...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

My satisfaction will be at the top next year if PerfectServe delivers on what they are promising....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The scheduling functionality is a big plus with PerfectServe because they bought Lightning Bolt, so...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

ROI / Cost (care and feeding)

All our employees can use Telmediq. One of the advantages of PerfectServe’s pricing is it is based...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

The vendor's service has been super. The people at PerfectServe do anything for us and listen to our...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are closely engaged with PerfectServe. We have regular reviews with the vendor to ensure that we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Telmediq's messaging center does not currently integrate with our EMR. The system has other...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

For those of our end users who have adopted Telmediq, their experience is good, and they continue to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven't been able to get a lot of new things. We are dealing with the same issue with bug fixes....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Telmediq is very customizable. If I were at another hospital, having Telmediq there would be a...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Changes aren't communicated clearly, so individuals can't effectively use those changes and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor was recently purchased by PerfectServe. Since then, their responsiveness and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Everything I know about Telmediq, I have had to learn on my own. The few times that I have had to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PerfectServe is doing well with the core functionality of their product for our end users. The core...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The UI on the back end is very complicated. That is where PerfectServe is letting us down. I have to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I try not to contact PerfectServe at this point. My past experiences have been less than helpful. I...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If I recommended Telmediq, my recommendation would be very situationally based. I would tell peers...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor makes changes, and that is great. The vendor is always moving their program forward...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support that we get for the Telmediq product is actually very good.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

PerfectServe is decent when it comes to delivering new technology, but they aren't great.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

PerfectServe's system is so intuitive and simple to use that the training isn't a big deal.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

PerfectServe is a little slow on offering upgrades to the system.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

Perfect Serve is great. I don't even have to go through their support. We have been with them long...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like using Telmediq. We have it integrated with our call center and our phone system for...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We haven't heard from an account person in a while, so I am not really sure whether there is new...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are moving to a different product. Telmediq has been a good, reliable product for us. However,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

If we need help from PerfectServe, then we can call them. We will get a call back from someone who...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is a pretty stable platform, so there is nothing for us to train people on. The solution...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Telmediq has some quirks. Usually, when someone gets a message on their phone, the phone will...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost (care and feeding)

Telmediq is a texting platform. There are a lot of different platforms that can text, so we don't...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Technology

I don't see that the vendor is delivering new technology. They have changed the face of their...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Service and Support

In terms of training, I don't get anything from PerfectServe, only their bills. And if there is a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We would like to integrate the product more. Telmediq integrates now, but we are hoping to get it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If we need something, the vendor does really well with changing how they run things to make sure...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Primarily with the user-specific items within the product, we would like to see some additional...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a strong contract with PerfectServe. We did some heavy negotiations, and we worked with the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I would like to see more consistency in terms of which device we try to use the product with. An...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Initially, we had a regular call with PerfectServe, but as we have matured with the system, that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PerfectServe has some good materials, and the vendor is very good when we have a particularly...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

PerfectServe offers a lot of integrations, but some of the ones that we have been pushing the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Being able to work the product from within our EMR would be cool. It would also be useful for the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Telmediq's phone app and desktop version are all really easy to use. The product is intuitive and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

One of our big pain points with the system is that it can't integrate with one of our other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We hope that Telmediq will be able to integrate well with our future applications. Having everything...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product's design is weird. We sometimes get lost in the system. Even with that issue, the system...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

PerfectServe has given us new or updated documentation, and we have been doing some internal...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Very few of our end users have had problems with the product. Other than those problems, the product...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have to contact PerfectServe's support team for some functionalities, such as getting a list of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When PerfectServe’s support is good, PerfectServe is good. When the support is not good, our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has been very receptive and open to suggestions. The vendor's presentation is solid, so I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Product support has been really good. We meet with the support people regularly. There are a lot of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The telephone portion of Telmediq’s app is where we struggle big time. It is unreliable, and we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Telmediq was something we really needed. We didn't have a secure communication platform that really...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Telmediq has been really good about not charging us for things.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

Our facilities wanted to use Telmediq because it fit the processes we were looking for at the time....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

PerfectServe is doing great. Our goals with PerfectServe go beyond Telmediq. The vendor has products...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

Overall, our experience with the vendor has been really good. We have found the company to be very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

The reviews from our end users on the ease of use of the product have always been really good.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Implementation and Training

There were some nuances to our environment, and our team had to do a bit more than we were expecting...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor's biggest strength is that they are looking with open eyes at the fact that the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Once people start using the system, is it very hard to try to rein them in because the system can do...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

The system is very customizable, so we can create structured messages and different workflows. As...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Service and Support

If there were more ways to be in touch with other clients of the vendor, that would be helpful. It...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Recently, Apple came out with an update where Siri is now HIPAA compliant, so we can use iPhones to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

Something that PerfectServe does that gives us confidence in them is their willingness to work with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Telmediq allows us to do some messaging in a HIPAA-compliant fashion as well as solve a whole lot of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We had an issue where we had installed a feature but hadn't been using it and had kind of forgotten...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We reach out to PerfectServe a lot to ask about best practices and run ideas by them. They always...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

I like the ability to escalate and create templates for certain types of messages that don't need to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Interfacing and Integration

It is important to us to have a gold-standard single source of truth for call schedules and contact...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Functionality and Upgrades

We sat with our representative recently to get better reacquainted with Telmediq, see what has been...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We didn't look at any other vendors before deciding to renew our contract with PerfectServe....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are looking into one of PerfectServe's new products that will work with Telmediq. One of...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We do a lot of the training for Telmediq on our side, and we have to take initiative with that. That...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PerfectServe's executive involvement hasn't been where it has needed to be, but I have seen it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I have recommended Telmediq to others many times. It has been great to be able to give people...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Telmediq doesn't meet all of our needs 100% of the time. There are other things that we want the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
No Failure to Communicate: Clinical Communication Platforms 2020
10 July 20    |   Paul Hess and Paul Warburton
There is tremendous value to be found in a solid clinical communications platform when an organization elevates its importance. But there remains a lack of clarity around clinical communication platfo
Article
KLAS article icon
The Current Landscape of Secure Communication
21 November 18    |   Jared Jeffery
Ultimately, providers will have to balance functionality, cost, organizational goals and the synergies that these secure communications vendors have with their existing IT landscape.
Article
KLAS article icon
Secure Comms: An Evolving Healthcare Market
28 August 18    |   Paul Hess
One of the generally recognized truths in healthcare is that clinicians often use their personal cell phones to text about work. These conversations run the serious risk of violating HIPAA.
Article
KLAS article icon
The Explosive Growth of Secure Communication
10 November 16    |   Jared Jeffery
Out on the hospital floor, things can get chaotic. The logistical demands of tracking patients, nurses, doctors, administrative staff, and materials can get exhausting. Amidst the coordinated chaos, f



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​