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Telmediq
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Paul Hess
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Clinical Communication Platforms 2023: A Closer Look at Customer Adoption
Clinical Communication Platforms 2023:
A Closer Look at Customer Adoption
June 2023
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User Commentary

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CMO

Loyalty, Relationship

We would buy the system again because it has served us well. Telmediq has made a difference for us,...

Sep 2023
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CMO

Culture

Some of the promises PerfectServe made were ahead of where the vendor was. For example, they...

Sep 2023
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CMO

Operations, Product

We haven't had any problems with PerfectServe's go-lives or with significant upgrades for their systems....

Sep 2023
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CMO

Operations, Product

The product is a fairly intuitive tool, so we don't have to do a lot of training around it for the...

Sep 2023
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CMO

Operations

The vendor's team was very nice to work with. They tried to share necessary governance structures...

Sep 2023
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CMIO

Product

Telmediq is the tool of criticality. If something matters for patient care, and if we need it seen...

Aug 2023
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CMIO

Relationship

PerfectServe has certainly lived up to our expectations and met our needs as outlined. I can think...

Aug 2023
||
(0)
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CMIO

Culture, Loyalty, Product

Telmediq works well for what was advertised. The vendor is working on better integration with our...

Aug 2023
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CMIO

Relationship, Product

The biggest outcomes from the product are in the core need for HIPAA compliance. Another big part is...

Aug 2023
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Director

Product

Our scheduling is very complex because of our location, and PerfectServe works with us to get our...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

We have had a good relationship with PerfectServe; there have been no major issues. They are pretty...

Aug 2023
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Analyst/Coordinator

Product, Value

Compared to some of the other companies we have worked with, PerfectServe supports interoperability...

Aug 2023
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Analyst/Coordinator

Loyalty, Product

We are a very call-centered organization, and Telmediq was set up to be a messaging platform. One of...

Aug 2023
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CNO

Product

The biggest challenge for us is making sure that all the providers are using Telmediq consistently....

Jul 2023
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CNO

Relationship, Product

The telephone ability in Telmediq is not always optimal, though the texting functionality always...

Jul 2023
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CNO

Relationship, Product

From a nursing perspective, I am having to constantly ask the vendor how we can do things better or...

Jul 2023
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Director

Relationship

PerfectServe is proactive; they keep us informed and let us know when some changes might be on the...

Jul 2023
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Director

Product

The ease of use with Telmediq is not perfect, but it is good. The system is easy to use, and it...

Jul 2023
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Director

Relationship

In the past when we had reached out for support through the web, people within our organization...

Jul 2023
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Manager

Product

The vendor must run a lot of the reports they deliver to us on their back end, so that has been a...

Jul 2023
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(0)
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Manager

Product

In addition to looking at metrics that we monitor in the system on a regular basis, we also...

Jul 2023
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(0)
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Manager

Product

One of the ways we leverage the system is for communication between providers and nurses. One of the...

Jul 2023
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(0)
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Manager

Culture, Relationship

Sometimes, it can take longer than we want it to to get the items that PerfectServe has promised us.

Jul 2023
||
(0)
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Manager

Product

We use PerfectServe's system very robustly. It is a great way to communicate and send out code pages....

Jul 2023
||
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Manager

Relationship

We have definitely seen improvements with PerfectServe's support communicating more over the years....

Jul 2023
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(0)
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VP/Other Executive

Product, Value

Compared to our previous solution, we have seen a big change from the way Telmediq's mobile platform...

Jul 2023
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(0)
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VP/Other Executive

Culture, Relationship

PerfectServe has been a very good partner, and they bring us other solutions too. They have been...

Jul 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship, Operations

Telmediq is very intuitive. Our providers have been very successful in understanding how to use the...

Jul 2023
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Manager

Operations, Product

PerfectServe's product is cloud based, so it is very easy to upgrade. We very seldom have downtime...

Jun 2023
||
(0)
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Manager

Relationship

PerfectServe works with us in general and with regard to being able to integrate certain functions.

Jun 2023
||
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Manager

Operations

PerfectServe will do some training with us. They try to complete tasks in a timely manner. They...

Jun 2023
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Manager

Relationship

Anytime we have an outage, we get a call or text. That is like a best friend letting us know there...

Jun 2023
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(0)
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Manager

Relationship, Product

Even though PerfectServe updates their software and things of that nature, there are still other...

Jun 2023
||
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Manager

Value

PerfectServe charges by the user. That is probably too high a cost because we increase usage on a...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I wouldn't say PerfectServe keeps all of their promises, but the vendor is relatively spot on. A big...

May 2023
||
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Analyst/Coordinator

Relationship

Prior to the acquisition with PerfectServe, we had dedicated individuals that understood the system....

May 2023
||
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Director

Product

The thing I like most about Telmediq is its integrated network. It has become the telecommunication...

May 2023
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Director

Relationship

The best thing about PerfectServe as a vendor is that they are open to collaborative fixes and...

May 2023
||
(0)
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Director

Relationship, Product

PerfectServe needs to get better data and analytics on their product for administration so that we...

May 2023
||
(0)
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Director

Product

I would like PerfectServe to finish the migration of the administrative console to their new UI. The...

May 2023
||
(0)
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Director

Loyalty

If PerfectServe continues to deliver on some of the suggestions we have been offering them, our...

May 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

PerfectServe has been a great partner. They have worked with us to push the boundaries of what the...

May 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe's executive team is very engaged. They definitely listen to us and continue to develop...

May 2023
||
(0)
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VP/Other Executive

Relationship

PerfectServe has a very good support model, and they respond quickly. If something needs immediate...

May 2023
||
(0)
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VP/Other Executive

Operations, Product

The process of giving users access in the system is very manual and frustrating. Our top request is...

May 2023
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(0)
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VP/Other Executive

Relationship, Operations

We have received complaints about the system from our end users. The vendor helped us figure out a...

May 2023
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(0)
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Manager

Relationship

Telmediq has great support and a constant partnership for enhancing and optimizing the platform....

Apr 2023
||
(0)
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Manager

Relationship

Telmediq is always willing to work with us by adding features or functionalities that benefit not...

Apr 2023
||
(0)
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Manager

Operations, Product

I like the ease of use of Telmediq. The user interface is straightforward. The system provides a...

Apr 2023
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(0)
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Manager

Relationship, Product

I have a bit of impatience, as I am sure some people do. I always want to see things work faster in...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

We really like the ease of the scheduling functionality within Telmediq. The users can easily...

Apr 2023
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(0)
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COO

Loyalty, Loyalty, Product, Product

Telmediq is being used solely as a HIPAA-compliant secure messaging system between providers,...

Apr 2023
||
(0)
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COO

Product, Product

Telmediq is redundant to what we have within our voice-over IP system. There is too much redundancy...

Apr 2023
||
(0)
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COO

Relationship, Relationship, Operations, Operations

It would be nice to have good customer support from PerfectServe. There are no videos or help...

Apr 2023
||
(0)
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COO

Culture, Culture, Relationship, Relationship

It took me many phone calls and a couple of emails to find someone to talk to about Telmediq. I...

Apr 2023
||
(0)
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COO

Relationship, Relationship, Operations, Operations

Telmediq is not set up to function in a certain way for my investigations and questioning because we...

Apr 2023
||
(0)
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COO

Culture, Culture, Relationship, Relationship, Product, Product

I asked about integrations, and PerfectServe said they could do what I wanted. That is about as far...

Apr 2023
||
(0)
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COO

Operations, Operations

With Telmediq, I can see all of these things available, but I don't know how to make the software...

Apr 2023
||
(0)
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CMIO

Loyalty, Relationship, Product

PerfectServe is very innovative. They anticipate what other technology vendors will do, and they...

Apr 2023
||
(0)
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CMIO

Relationship

PerfectServe’s customer support team is very good. Anytime we have had an issue, which is pretty...

Apr 2023
||
(0)
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CMIO

Loyalty, Product

I am very happy with the vendor and the product. Our EMR has its own secure messaging platform,...

Apr 2023
||
(0)
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Director

Product

Reporting is a huge thing in the medical world, and the product's reports are a bit lacking. The...

Apr 2023
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(0)
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CIO

Operations

PerfectServe does a great job. When we finish the vendor's training, we can call the vendor up if we...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty, Product

PerfectServe is a great company, but I probably wouldn't pick Telmediq again. Our organization is...

Feb 2023
||
(0)
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VP/Other Executive

Product

Telmediq had a few little bugs, and the product didn't work well. We are used to Google searches and...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I really like the flexibility of the messaging within Telmediq. We have the ability to send a...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I would recommend that the vendor tightens up their application. There are still glitches or things...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I feel like we have started to have less engagement with PerfectServe in terms of moving things along....

Feb 2023
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(0)
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Director

Relationship

One thing I like about Telmediq is our customer success representative. We have regular meetings...

Dec 2022
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(0)
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Director

Relationship

PerfectServe does not forget about us. We offer ideas, suggestions for improvements, and additions...

Dec 2022
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(0)
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Director

Loyalty, Product

I would tell PerfectServe to continually improve their product. There is some room for improvement...

Dec 2022
||
(0)
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Manager

Product

PerfectServe has continued to uphold their end of the bargain. From a highlight perspective, the...

Dec 2022
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(0)
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Manager

Loyalty, Relationship, Product

One of the big things that we are dealing with right now is a lack of integration with our active...

Dec 2022
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(0)
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Manager

Relationship

PerfectServe is very responsive to working with us. They help us out all the time. We meet with them...

Dec 2022
||
(0)
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Manager

Operations, Product

One area of improvement would be having more best practices and how to use some of the items given...

Dec 2022
||
(0)
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Manager

Culture, Value

PerfectServe has a lot of different offerings that they are eager for us to roll out and integrate...

Dec 2022
||
(0)
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Director

Loyalty

We originally went live with the call center piece of Telmediq, and that piece is the reason we...

Dec 2022
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(0)
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CMIO

Culture, Relationship

PerfectServe has been a partner and not just a vendor. We have had a handful of vendors be more like...

Dec 2022
||
(0)
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CMIO

Relationship, Product

Telmediq certainly solves our use cases and meets our needs with HIPAA-compliant communication first...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship, Product, Value

Our experience with Telmediq has been great. The application does exactly what we expect, and the...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

We have support from PerfectServe on various levels. We have after-hours support, and that has been...

Dec 2022
||
(0)
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Analyst/Coordinator

Product

A module for nursing mobility is strong in the market. That module is answering the question of how...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

Telmediq is a good program with no issues and no glitches. When something is wrong, we can resolve...

Dec 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Telmediq is improving continuously, and we have seen a lot of enhancements, which are working. We...

Dec 2022
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(0)
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Analyst/Coordinator

Operations

When users receive an account, they just follow the prompts and have the application install...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Product

Because the Telmediq product is designed for smaller hospitals, it doesn't have the integration...

Dec 2022
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(0)
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VP/Other Executive

Relationship

One of PerfectServe’s strong suits is that they made Telmediq what I call the Staples Easy Button,...

Dec 2022
||
(0)
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VP/Other Executive

Product

I would buy Telmediq again and recommend people use it for smaller health systems because with that...

Dec 2022
||
(0)
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Manager

Relationship

Telmediq is good, but they always update things at the most inopportune times. We need the system to...

Dec 2022
||
(0)
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Manager

Relationship

Telmediq works how it is supposed to, but it changes our words sometimes, so we have to be careful.

Dec 2022
||
(0)
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Manager

Value

We get our money's worth out of Telmediq; it has a good price.

Dec 2022
||
(0)
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CMIO

Product, Value

Telemediq has a lot of potential. It is expensive, but it works great. The products don't have a lot...

Nov 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Operations, Product

Telmediq’s major strength is its ease of use. It is just a texting application, so anyone can...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor is constantly adapting, but their ability to clean and keep the system consistent could...

Nov 2022
||
(0)
 Thank you  Helpful

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CMIO

Relationship

I would call PerfectServe a partner because they are very active. But if we say we need some time...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture

PerfectServe could improve their pricing, particularly because more players are in the market now...

Nov 2022
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

PerfectServe is allowing integration with our EHR. With the integration, a nurse will have a link in...

Nov 2022
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Product

PerfectServe is doing very well. We have been using Telmediq for a long time, and PerfectServe has...

Nov 2022
||
(0)
 Thank you  Helpful

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CMIO

Loyalty, Relationship

We have a great partnership. PerfectServe does really well with everything from maintaining...

Oct 2022
||
(0)
 Thank you  Helpful

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Manager

Relationship, Operations, Product

PerfectServe has room for improvement in helping healthcare systems optimize the program. I would...

Sep 2022
||
(0)
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