A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 85.0
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
Epic
Secure Chat 
|
91.3 |
+2%
|
38
|
A
|
A+
|
A-
|
A-
|
A
|
A-
|
|
| |
|
|
|
|
||||||
|
TigerConnect
Clinical Collaboration Platform
|
91.2 |
+3%
|
25
|
A
|
A
|
A
|
A-
|
A-
|
A-
|
|
| |
|
|
|
|
||||||
|
symplr
Clinical Communications
|
90.2 |
+3%
|
16
|
B+
|
A
|
B+
|
A-
|
A-
|
A
|
|
| |
|
|
|
|
||||||
|
PerfectServe
Telmediq & PerfectServe
|
85.5 |
N/A
|
34
|
B+
|
B
|
B+
|
B+
|
A-
|
B+
|
|
| |
|
|
|
|
||||||
|
Stryker
The Vocera Platform
|
78.9 |
N/A
|
33
|
B-
|
B-
|
B-
|
B-
|
B-
|
B-
|
|
0.0 |
100.0 |
|||||||||
91.3
38
culture
A
loyalty
A+
operations
A-
product
A-
relationship
A
value
A-
culture
A
loyalty
A
operations
A
product
A-
relationship
A-
value
A-
90.2
16
culture
B+
loyalty
A
operations
B+
product
A-
relationship
A-
value
A
culture
B+
loyalty
B
operations
B+
product
B+
relationship
A-
value
B+
78.9
33
culture
B-
loyalty
B-
operations
B-
product
B-
relationship
B-
value
B-
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Keeps all promises?
Epic
Secure Chat
Secure Chat
n=36 97%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=24 97%
Part of long-term plans?
Epic
Secure Chat
Secure Chat
n=38 100%
Would you buy again?
Epic
Secure Chat
Secure Chat
n=38 100%
symplr
Clinical Communications
Clinical Communications
n=16 100%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=25 97%
Keeps all promises?
Epic
Secure Chat
Secure Chat
n=36 97%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=24 97%
Part of Long Term Plans?
Epic
Secure Chat
Secure Chat
n=38 100%
Would you buy again?
Epic
Secure Chat
Secure Chat
n=38 100%
symplr
Clinical Communications
Clinical Communications
n=16 100%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=25 97%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
Baxter
Voalte Platform L |
82.6 |
12
|
B
|
B-
|
B
|
B
|
B
|
B+
|
| |
|
|
|
|
||||
|
Mobile Heartbeat
MH-CURE L |
85.7 |
8
|
B+
|
B
|
B
|
C+
|
A
|
A
|
| |
|
|
|
|
||||
|
Oracle Health
EHR Nursing Mobility L |
70.6 |
10
|
D-
|
C
|
C
|
C+
|
C
|
D-
|
| |
|
|
|
|
||||
|
Spok
Mobile L |
70.1 |
6
|
C-
|
C-
|
C-
|
D
|
C-
|
B+
|
L
&nbps;
Baxter
Voalte Platform L
Voalte Platform L
82.6
12
12
culture
B
loyalty
B-
operations
B
product
B
relationship
B
value
B+
Mobile Heartbeat
MH-CURE L
MH-CURE L
85.7
8
8
culture
B+
loyalty
B
operations
B
product
C+
relationship
A
value
A
Oracle Health
EHR Nursing Mobility L
EHR Nursing Mobility L
70.6
10
10
culture
D-
loyalty
C
operations
C
product
C+
relationship
C
value
D-
Spok
Mobile L
Mobile L
70.1
6
6
culture
C-
loyalty
C-
operations
C-
product
D
relationship
C-
value
B+
