2025 Best In Klas
Clinical Communications
Ambulatory/Post-Acute Care
A+ = 95.0+
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
Based on KLAS' Decision Insights data, the market energy indicator reflects the frequency with which a vendor is seriously considered and replaced compared to what would be expected based on the number of vendors in the market and the number of purchase decisions recorded.
Market average: 88.3
Software average: 80.6
Overall performance score (100-point scale) |
Trend (2024-2025) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
||
|
PerfectServe
Telmediq & PerfectServe 
|
94.1 |
N/A
|
19
|
A+
|
A+
|
A
|
A-
|
A
|
A+
|
|
| |
|
|
|
|
||||||
|
TigerConnect
Clinical Collaboration Platform
|
86.5 |
-4%
|
21
|
A-
|
B
|
A
|
B
|
B
|
A-
|
|
| |
|
|
|
|
||||||
|
QliqSOFT
Qliq
|
82.8 |
-1%
|
16
|
B
|
B+
|
B-
|
B-
|
C+
|
B+
|
|
0.0 |
100.0 |
|||||||||
culture
A+
loyalty
A+
operations
A
product
A-
relationship
A
value
A+
culture
A-
loyalty
B
operations
A
product
B
relationship
B
value
A-
82.8
16
culture
B
loyalty
B+
operations
B-
product
B-
relationship
C+
value
B+
Additional Performance Insights
Additional Performance Insights
Ranked solutions for which at least 95% of respondents answered yes.
Avoids charging for every little thing?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=15 100%
Keeps all promises?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=18 95%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=19 95%
Part of long-term plans?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=17 100%
Would you buy again?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=19 100%
Avoids charging for every little thing?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=15 100%
Keeps all promises?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=18 95%
TigerConnect
Clinical Collaboration Platform
Clinical Collaboration Platform
n=19 95%
Part of Long Term Plans?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=17 100%
Would you buy again?
PerfectServe
Telmediq & PerfectServe
Telmediq & PerfectServe
n=19 100%
Solutions Not Ranked
Ordered alphabetically
L
|
Overall performance score (100-point scale) |
# of unique orgs |
Culture
|
Loyalty
|
Operations
|
Product
|
Relationship
|
Value
|
|
|
symplr
Clinical Communications L |
89.2 |
7
|
A-
|
A-
|
A
|
A-
|
B-
|
A-
|
L
&nbps;
symplr
Clinical Communications L
Clinical Communications L
89.2
7
7
culture
A-
loyalty
A-
operations
A
product
A-
relationship
B-
value
A-
