Safety, Risk, and Compliance Solutions
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Ryan Pretnik
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KLAS Research Director - Ryan Pretnik
 
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User Commentary

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VP/Other Executive

Service and Support

The support team’s responsiveness is great. If we call and don't get anyone on the phone, we leave a...

Mar 2023
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VP/Other Executive

Relationship

The executive leadership team and our account representative have been very engaged from beginning...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

One outcome has been real-time data that has been very good for our organization. The software lets...

Mar 2023
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VP/Other Executive

Implementation and Training

The vendor's training videos were easy to listen to and navigate. The training was a great, short...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

We didn't have any problems getting the software on our server. The product doesn't talk to a lot of...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

I like that the software has big colorful icons I can hover over to help identify incidents. There...

Mar 2023
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Director

Functionality and Upgrades

The product keeps everything very organized. I love the dashboards because they provide a very quick...

Feb 2023
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Director

Other Observations & Comments

I would like to customize how things get sent out to employees. I don't get a whole lot of...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The vendor is revamping their entire system to make it a lot more user friendly and a lot prettier....

Feb 2023
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Analyst/Coordinator

Service and Support

Performance Health Partners is great. I wish they ran our EHR because they are so responsive. If I...

Feb 2023
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Analyst/Coordinator

Implementation and Training

Working with Performance Health Partners has been great. They made training materials specific to...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

The current product does exactly what the vendor said it was going to do, but the product leaves...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

People are used to simple point-and-click things and not having to click multiple times to get...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

Having some additional standardized graphs would be great, and we would like to see improvements...

Feb 2023
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Analyst/Coordinator

Future Outlook

We are excited for the vendor to upgrade the ability of our management team to make changes directly...

Feb 2023
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Manager

Relationship

I never want to leave Performance Health Partners. We are switching EMR vendors, but I don’t want...

Feb 2023
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Manager

Implementation and Training

It took me longer to understand the last upgrade because I am not an IT person. I had to ask our...

Feb 2023
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Manager

Functionality and Upgrades

The solution exchanges data externally. I can print everything and come up with the answers that I...

Feb 2023
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Manager

Service and Support

I receive support within an hour or less. We don't have risk management emergencies, but Performance...

Feb 2023
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Manager

Relationship

I recommend the product to everybody. I love Performance Health Partners and can’t give them enough...

Feb 2023
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Director

Functionality and Upgrades

The most important thing with Safety, Risk, and Compliance Solutions is having an anonymous way for...

Feb 2023
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Director

Service and Support

What I like the most is the immediate response we get from the vendor and our good relationship with...

Feb 2023
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Director

Functionality and Upgrades

The product is not always intuitive. There are things that we have to do. We can't just flip around...

Feb 2023
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Manager

Technology

In using Performance Health Partners' system, we have more streamlined incident reporting. We used...

Feb 2023
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Manager

Functionality and Upgrades

Performance Health Partners has been very receptive to adding things for us or looking at what they...

Feb 2023
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Manager

Relationship

The whole team at Performance Health Partners is very effective, friendly, professional, and good at...

Feb 2023
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Manager

Implementation and Training

Performance Health Partners has a help section with mini videos for specific tasks. Users can watch...

Feb 2023
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Manager

Other Observations & Comments

The vendor uses a tool called Basecamp to communicate with us, and our group is not really crazy...

Feb 2023
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Manager

Functionality and Upgrades

There are a few things people complain about regarding the last upgrade. It is hard for us to see...

Feb 2023
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Manager

Other Observations & Comments

As a non-IT person, some of the product is in a whole new language for me. The vendor’s people have...

Feb 2023
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Manager

Functionality and Upgrades

The product is user friendly. A login is required for our staff, and they can go in and choose the...

Feb 2023
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Manager

Functionality and Upgrades

The solution’s reporting piece, dashboards, and graphs are very useful. The product has real-time...

Feb 2023
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Manager

Other Observations & Comments

We don’t know what Performance Health Partners’ marketing strategy is or how they promote their...

Feb 2023
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Manager

Functionality and Upgrades

The tool helps us better track what we call occurrences; occurrences are breakdowns or incidents of...

Feb 2023
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Manager

Relationship

The vendor is very up front and good to work with. Performance Health Partners is very good about...

Feb 2023
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Manager

Other Observations & Comments

The things that we hear that our staff doesn’t like are not issues on the vendor's side; the issues...

Feb 2023
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Director

Relationship

Performance Health Partners is great about keeping all their promises. If I ask for updates, the...

Jan 2023
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Director

Future Outlook

I am hopeful about the product’s new build. It has a lot of good functionalities that I would like....

Jan 2023
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Director

Service and Support

The process for getting data out of the system is working well. We can summarize and work with the...

Jan 2023
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Director

Functionality and Upgrades

The communication tools within the system are cumbersome and not intuitive for the users.

Jan 2023
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CEO/President

Implementation and Training

If we are having an issue, something isn't working the way we want it to, or we need to make some...

Dec 2022
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CEO/President

Service and Support

If we ever have a roadblock, the people at Performance Health Partners are always accessible and...

Dec 2022
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CEO/President

Functionality and Upgrades

Performance Health Partners' tool has been exceptional for our organization and has allowed us to...

Dec 2022
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CEO/President

Functionality and Upgrades

The product came prebuilt, but we were able to really customize it to the workflows and the...

Dec 2022
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Director

Win/Loss - Why they were selected (by current clients)

We went with Performance Health Partners because they were able to meet our needs more than the...

Dec 2022
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Director

Implementation and Training

Performance Health Partners is a phenomenal group of people. We had numerous delays with the...

Dec 2022
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Director

Functionality and Upgrades

The difference between our experience with Performance Health Partners and what we were doing...

Dec 2022
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(0)
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Director

Service and Support

The staff is so accommodating and so quick to respond to questions. When we were doing the whole...

Dec 2022
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Director

Implementation and Training

After our implementation, the product mostly worked the way that we expected it to. Then the vendor...

Nov 2022
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Director

Service and Support

The solution has some bells and whistles. I assign risk levels. Based on those levels, there may be...

Nov 2022
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(0)
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Director

Win/Loss - Why they were selected (by current clients)

We picked Performance Health Partners because we thought that their processes would be very simple...

Nov 2022
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(0)
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Director

Implementation and Training

Performance Health Partners set up the system in a way that helps us to identify issues and trends...

Aug 2022
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(0)
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Director

Interfacing and Integration

During the original demonstration and throughout our use of the system, Performance Health Partners...

Aug 2022
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Director

Service and Support

Performance Health Partners has been able to help us out with new technology when we have needed...

Aug 2022
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Manager

Service and Support

The vendor definitely hit our budget. On top of that, they had good customer service. We never...

Jun 2022
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Manager

Implementation and Training

The vendor has done well with explaining their dashboard and providing additional training, videos,...

Jun 2022
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Manager

Sales and Contracting

The vendor could make their customers more aware of all of their offerings because I know they offer...

Jun 2022
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(0)
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CFO

Relationship

One of the vendor's executives is involved in every call. We have received good communication from...

Jun 2022
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CFO

Implementation and Training

The product's implementation was very smooth. The vendor was very supportive, and they were able to...

Jun 2022
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CFO

ROI / Cost

Our people's response to the solution has been very positive. We have had to do some quick...

Jun 2022
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(0)
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Manager

ROI / Cost

We have improved our employee health and safety, patient and client health and safety, grievances,...

Jun 2022
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(0)
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Manager

Other Observations & Comments

We are new with Performance Health Partners, but so far we have seen many benefits from being an...

Jun 2022
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Manager

Other Observations & Comments

I am not sure whether the vendor has an app. I need to check into that, but if there is not an app...

Jun 2022
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Manager

ROI / Cost

The software has really helped us see everything in a big picture and give our leadership and team...

Jun 2022
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(0)
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Manager

Service and Support

The support team has been really good, and we have had some productive web calls and one-on-ones...

Jun 2022
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(0)
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Manager

Implementation and Training

The training videos are good for our team, and the vendor has a train-the-trainer model. I like the...

Jun 2022
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Director

Service and Support

The people at Performance Health Partners are very approachable. We experience good support and...

May 2022
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Director

Functionality and Upgrades

Performance Health Partners' system is easy to use. What makes it easy is that there are no...

May 2022
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(0)
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Director

Implementation and Training

We had a good implementation and good training from Performance Health Partners. We did everything...

May 2022
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