Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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VP/Other Executive

Loyalty, Product

The gap with Safety, Risk, and Compliance Solutions is on the report side. To run reports of any...

Oct 2024
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VP/Other Executive

Product, Value

The issue with driving the outcomes is we have to have the data analytics to pull things together,...

Oct 2024
||
(0)
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Manager

Relationship, Product

Performance Health Partners is working to enhance their reports. I like that whenever I want...

Sep 2024
||
(0)
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Manager

Product

I would like Performance Health Partners to make sure that the interface for the demographics is...

Sep 2024
||
(0)
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Manager

Product, Value

With our prior vendor, we were charged for any changes. I'm not seeing that with Performance Health...

Sep 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship

Things have been going very well with Performance Health Partners, and we have been pleased. The...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

When we have had challenges, they have been resolved. When we went through some changes, Performance...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

One thing that we have seen with the solution has been an increase in reporting because it is easier...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

Performance Health Partners is pretty great with training. The vendor is proactive and very...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

There are so many forms in Safety, Risk, and Compliance Solutions that it would almost be better if...

Aug 2024
||
(0)
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Analyst/Coordinator

Relationship

Performance Health Partners is constantly asking our opinion on things, and then they take our...

Aug 2024
||
(0)
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Analyst/Coordinator

Product, Value

We are able to see trends a little better when we use the system. We love the system's dashboards,...

Aug 2024
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CEO/President

Product, Value

Safety, Risk, and Compliance Solutions has gotten our organization to be really on top of compliance...

Aug 2024
||
(0)
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CEO/President

Relationship

One of the nice things about Performance Health Partners is they are super flexible. We had to...

Aug 2024
||
(0)
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CEO/President

Product

The Safety, Risk, and Compliance Solutions program is definitely part of our array of the...

Aug 2024
||
(0)
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CEO/President

Product

Recently there was a major update to the whole Safety, Risk, and Compliance Solutions platform, and...

Aug 2024
||
(0)
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CEO/President

Value

The Safety, Risk, and Compliance Solutions program is not that expensive for what it is. In the...

Aug 2024
||
(0)
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CEO/President

Loyalty, Relationship

Performance Health Partners is super friendly, and on a personal level, I feel good when I speak to...

Aug 2024
||
(0)
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CEO/President

Product

I do appreciate the solution's ease of use for our staff so they can pull reports for risk...

Aug 2024
||
(0)
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Manager

Operations, Product

We use the Safety, Risk, and Compliance Solutions system tremendously. We went through a merger...

Jul 2024
||
(0)
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Manager

Loyalty, Product, Value

The outcomes we have achieved from using Safety, Risk, and Compliance Solutions are that it seems to...

Jul 2024
||
(0)
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Manager

Relationship

Performance Health Partners' team is very helpful when we come up with suggestions for the system....

Jul 2024
||
(0)
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Manager

Product

My only suggestion for Performance Health Partners would be that I wish we could change the format...

Jul 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product, Value

The staff is reporting more than they did prior to working with the firm. I have data and graphs to...

Jul 2024
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Relationship, Operations

The firm is continually providing webinar trainings for their clients, and they listen to our...

Jul 2024
||
(0)
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Director

Relationship, Product

Performance Health Partners is always coming out with new stuff, like the outpatient surveys they...

Jul 2024
||
(0)
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Director

Relationship

The important thing is Performance Health Partners is willing to work with us, so if they don't have...

Jul 2024
||
(0)
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Director

Relationship, Product

What is driving loyalty is the product itself. It is a great product, and the customer service is...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There are a couple of things that could be improved upon. If there are events that have been closed...

Jul 2024
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(0)
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Analyst/Coordinator

Operations

In the implementation process, there were videos, and the video process was challenging for a lot of...

Jul 2024
||
(0)
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Analyst/Coordinator

Product, Value

The biggest thing that Safety, Risk, and Compliance Solutions has really helped us with is reports....

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Performance Health Partners has the best customer service. Their support team is awesome. They are...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

It would be nice if we could bring up new areas within the product without having to manipulate it...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

I have dealt with pretty much every level of support at Performance Health Partners, and they have...

Jul 2024
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(0)
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Analyst/Coordinator

Product, Value

The product has given us the ability to collect more incident reporting because before this, we were...

Jul 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

We haven't had any issues with the vendor, and they have been very responsive to us when we have...

Jul 2024
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(0)
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CNO

Relationship

With everything that I have seen from Performance Health Partners, there is nothing to give me a...

Jun 2024
||
(0)
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CNO

Loyalty, Relationship

I don't see us changing from Performance Health Partners. I'm going to continue using their...

Jun 2024
||
(0)
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CNO

Operations

I'm constantly getting emails from Performance Health Partners about the upgrades they have, what is...

Jun 2024
||
(0)
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CNO

Value

Some of the other programs out there were pricey, but nothing was comparable to Performance Health...

Jun 2024
||
(0)
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CNO

Operations

I would tell someone that with Performance Health Partners the onboarding was easy, and the...

Jun 2024
||
(0)
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CNO

Product

One outcome of using Safety, Risk, and Compliance Solutions would be that it really opened the door...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

We investigated a few other programs and platforms, and Safety, Risk, and Compliance Solutions was a...

Jun 2024
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(0)
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Director

Product

The design of Safety, Risk, and Compliance Solutions is of particular interest for us because it now...

Jun 2024
||
(0)
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Director

Relationship, Operations

Regarding Performance Health Partner’s implementation, I want to highlight the promptness of the...

Jun 2024
||
(0)
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Director

Product

Performance Health Partners has allowed us to have a number of different outcomes, mainly reporting....

Jun 2024
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(0)
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Manager

Relationship

The customer support team from Performance Health Partners has been exceptional. If anything comes...

Jun 2024
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(0)
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Manager

Product

Safety, Risk, and Compliance Solutions has found things that we were missing before on the...

Jun 2024
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(0)
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CEO/President

Relationship, Value

I can't say anything negative about Performance Health Partners. I have been in this industry a long...

Jun 2024
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(0)
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CEO/President

Operations

The implementation process and the implementation people we worked with were outstanding. They met...

Jun 2024
||
(0)
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CEO/President

Product

What stands out about Safety, Risk, and Compliance Solutions is the adaptability of the system to...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

Unfortunately, we had a little hiccup with Performance Health Partners and the new system, but they...

Jun 2024
||
(0)
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VP/Other Executive

Relationship, Value

The outcome that we have seen since we changed to this platform is that the solution is more user...

Jun 2024
||
(0)
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 or  to see details.

VP/Other Executive

Culture, Relationship

Performance Health Partners is very good at what they do. They are very good at listening and then...

Jun 2024
||
(0)
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Director

Product, Value

The product's simplicity encourages participation from our front line and from our physicians and...

Jun 2024
||
(0)
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Director

Operations, Product

Things have gone really well with Performance Health Partners. The number-one asset or positive...

Jun 2024
||
(0)
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Director

Culture, Loyalty, Value

We selected the system because it had better prices than the systems from the other vendors that we...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty

The reasons we chose Performance Health Partners over the other possible vendors were the...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We use Safety, Risk, and Compliance Solutions a lot for incident reporting for our clients. From...

Jun 2024
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(0)
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Analyst/Coordinator

Operations

I would like a few more trainings on how to assign people to certain things in Safety, Risk, and...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

The Safety, Risk, and Compliance Solutions tool gives us a better output on our safety reporting....

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

We have specific needs for what language we use and certain things, and Performance Health Partners...

Jun 2024
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

Some of our end users have a hard time wrapping their heads around the follow-up portion of the...

Jun 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Performance Health Partners has a vision. They are hungry. They are always looking ahead and looking...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

The people behind the company make Safety, Risk, and Compliance Solutions a quality product. I'm...

Jun 2024
||
(0)
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Analyst/Coordinator

Operations

Performance Health Partners continues to offer classes that we can take, even now that we have built...

Jun 2024
||
(0)
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Director

Product

Anything would be better than what we were doing previously with paper and spreadsheets, but I am...

May 2024
||
(0)
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Director

Operations

The implementation process of Safety, Risk, and Compliance Solutions was very smooth. When we were...

May 2024
||
(0)
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Director

Operations

When creating our forms in the beginning, we had a difficult time picturing how they were going to...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

From what I have experienced with Performance Health Partners, we have not had any sort of...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training, it was very helpful when Performance Health Partners would do live calls and record...

May 2024
||
(0)
 Thank you  Helpful

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Director

Product

One of the biggest outcomes of using Safety, Risk, and Compliance Solutions so far has been that it...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our providers use things like falls and infections for recertification purposes, and they use that...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Performance Health Partners is regularly working to make improvements. They are very receptive to...

May 2024
||
(0)
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Director

Relationship

Generally, when we have calls with Performance Health Partners, they will send some information for...

May 2024
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

There were several different people from Performance Health Partners that we worked with throughout...

May 2024
||
(0)
 Thank you  Helpful

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Director

Product

Especially for larger health systems, just being able to pull reports and get data out of Safety,...

May 2024
||
(0)
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Nurse

Product

Working with Performance Health Partners has been like jumping into something that was halfway...

May 2024
||
(0)
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Nurse

Loyalty, Operations

We get quick feedback from Performance Health Partners. Our preferred learning method is having...

May 2024
||
(0)
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Nurse

Loyalty, Product

Our users of the system pass reports, employee incidents, and things like that to each other. We...

May 2024
||
(0)
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Nurse

Relationship

When I was in the thick of things with someone from Performance Health Partners, the vendor might...

May 2024
||
(0)
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Nurse

Loyalty

I am looking forward to going live on the system and working with Performance Health Partners to...

May 2024
||
(0)
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Director

Relationship

I like the connectivity we have with Performance Health Partners. I literally could email them, and...

May 2024
||
(0)
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Director

Relationship, Product

We are really using the Performance Health Partners product like a hotline; it is aimed at the staff...

May 2024
||
(0)
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Director

Operations

Performance Health Partners’ training is excellent. They are willing to always customize and make it...

May 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor used a lot of planning forms during our implementation that ended up being really...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

When we first started to look at incident management solutions, we did a couple of demos from...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

Every time I have a question, I can send an email over to the vendor's support team. Then, someone...

Mar 2024
||
(0)
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Analyst/Coordinator

Product

The system's incident reporting forms are great and super easy to use. I have a bit of trouble...

Mar 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

I get the outcomes that I need from the system. We have gotten what we expected to get and more, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

Performance Health Partners' onboarding was great. Everyone was very friendly and very quick to get...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor doesn't charge us for every little thing because they want to get everything going and...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

I would tell a peer how easy and user friendly the product is. It allows us to accommodate what our...

Mar 2024
||
(0)
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Director

Relationship, Product

The vendor could work on a different way of looking at trends and on the system's ability to single...

Mar 2024
||
(0)
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Director

Product

The data Safety, Risk, and Compliance Solutions produces is simple and easy to read. We can submit a...

Mar 2024
||
(0)
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Director

Relationship, Product

Safety, Risk, and Compliance Solutions keeps us on task and on track in getting things going and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Safety, Risk, and Compliance Solutions is fairly simple and fast, but getting people to accept...

Mar 2024
||
(0)
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Director

Relationship

Performance Health Partners is quick to respond promptly. They are very helpful when I have a...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

I would be happier with Safety, Risk, and Compliance Solutions if I could get the background to go...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I don't think that Safety, Risk, and Compliance Solutions will go anywhere further than our facility...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We did a root cause analysis with the program, and we changed certain steps that we do, and the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Safety, Risk, and Compliance Solutions is fantastic. It makes my life easier. It is super simple,...

Feb 2024
||
(0)
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 or  to see details.

Director

Product

Safety, Risk, and Compliance Solutions meets all our risk management needs. It meets our needs when...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Safety, Risk, and Compliance Solutions exchanges information for me and my staff, and we can assign...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Performance Health Partners has very good customer service, and they are fast. I wanted to do...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Performance Health Partners treats us with dignity and respect, and they treat us as though we have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have seen an increase in medication error reporting, and we didn't really have any way of doing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Performance Health Partners is super responsive when something is behaving a bit erratically or when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are really happy with Performance Health Partners’ work effort and their product. They are very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We appreciate the ongoing training that we get from the vendor when they have different things going...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been very attentive to our needs, and when things don't go right, the vendor gets on...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is always trying to improve. We always feel like there are new features and new additions...

Dec 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Relationship

The product meets our needs, and the vendor is always able to find things to help us. We are working...

Dec 2023
||
(0)
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Manager

Product

The one area that could be improved in Safety, Risk, and Compliance Solutions is the reporting and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation of Safety, Risk, and Compliance Solutions was a smooth process for us. The vendor...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

Safety, Risk, and Compliance Solutions is an easy-to-use point-of-care solution for entry-level...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

Anytime we have questions or need assistance, Performance Health Partners responds quickly, whether...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

The help desk people at Performance Health Partners respond immediately to our needs. On one...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Our previous platform had some reports that were built in that would automatically build for us and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Performance Health Partners was very easy to work with for the implementation. They have been very...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am looking forward to the platform change we are making with Performance Health Partners. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

With this platform, we have been able to better track data and events. Doing reporting and pulling...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

I would like to use Safety, Risk, and Compliance Solutions as more of an enterprise system. The...

Dec 2023
||
(0)
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 or  to see details.

Manager

Product, Value

We have been less pleased with Performance Health Partners after the last update. We are not really...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor is not really giving us alerts. We don’t see that they are sensing trends in falls,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Prior to using Performance Health Partners' system, we were using an Excel spreadsheet and going...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We love the Performance Health Partners team, and that is really what sold us on the product. In...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are really excited about being able to use the Performance Health Partners event reporting. Our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn't a toll-free number that we can call to reach someone at Performance Health Partners. We...

Oct 2023
||
(0)
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Manager

Relationship

I don't have anything negative to say about the people we work with at Performance Health Partners....

Oct 2023
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Manager

Product

With the system, we are able to extract data that goes to our quality management team, and that team...

Oct 2023
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Manager

Product

Overall, the product gives us what we need, but it is limited. Things that we see as simple changes...

Oct 2023
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