Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship, Product

Performance Health Partners is always coming out with new stuff, like the outpatient surveys they...

Jul 2024
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Director

Relationship

The important thing is Performance Health Partners is willing to work with us, so if they don't have...

Jul 2024
||
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Director

Relationship, Product

What is driving loyalty is the product itself. It is a great product, and the customer service is...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

There are a couple of things that could be improved upon. If there are events that have been closed...

Jul 2024
||
(0)
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Analyst/Coordinator

Operations

In the implementation process, there were videos, and the video process was challenging for a lot of...

Jul 2024
||
(0)
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Analyst/Coordinator

Product, Value

The biggest thing that Safety, Risk, and Compliance Solutions has really helped us with is reports....

Jul 2024
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(0)
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Analyst/Coordinator

Relationship

Performance Health Partners has the best customer service. Their support team is awesome. They are...

Jul 2024
||
(0)
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Analyst/Coordinator

Product

It would be nice if we could bring up new areas within the product without having to manipulate it...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship

I have dealt with pretty much every level of support at Performance Health Partners, and they have...

Jul 2024
||
(0)
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Analyst/Coordinator

Product, Value

The product has given us the ability to collect more incident reporting because before this, we were...

Jul 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

We haven't had any issues with the vendor, and they have been very responsive to us when we have...

Jul 2024
||
(0)
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CNO

Relationship

With everything that I have seen from Performance Health Partners, there is nothing to give me a...

Jun 2024
||
(0)
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CNO

Loyalty, Relationship

I don't see us changing from Performance Health Partners. I'm going to continue using their...

Jun 2024
||
(0)
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CNO

Operations

I'm constantly getting emails from Performance Health Partners about the upgrades they have, what is...

Jun 2024
||
(0)
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CNO

Value

Some of the other programs out there were pricey, but nothing was comparable to Performance Health...

Jun 2024
||
(0)
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CNO

Operations

I would tell someone that with Performance Health Partners the onboarding was easy, and the...

Jun 2024
||
(0)
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CNO

Product

One outcome of using Safety, Risk, and Compliance Solutions would be that it really opened the door...

Jun 2024
||
(0)
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Director

Loyalty, Relationship

We investigated a few other programs and platforms, and Safety, Risk, and Compliance Solutions was a...

Jun 2024
||
(0)
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Director

Product

The design of Safety, Risk, and Compliance Solutions is of particular interest for us because it now...

Jun 2024
||
(0)
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Director

Relationship, Operations

Regarding Performance Health Partner’s implementation, I want to highlight the promptness of the...

Jun 2024
||
(0)
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Director

Product

Performance Health Partners has allowed us to have a number of different outcomes, mainly reporting....

Jun 2024
||
(0)
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Manager

Relationship

The customer support team from Performance Health Partners has been exceptional. If anything comes...

Jun 2024
||
(0)
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Manager

Product

Safety, Risk, and Compliance Solutions has found things that we were missing before on the...

Jun 2024
||
(0)
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CEO/President

Relationship, Value

I can't say anything negative about Performance Health Partners. I have been in this industry a long...

Jun 2024
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(0)
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CEO/President

Operations

The implementation process and the implementation people we worked with were outstanding. They met...

Jun 2024
||
(0)
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CEO/President

Product

What stands out about Safety, Risk, and Compliance Solutions is the adaptability of the system to...

Jun 2024
||
(0)
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VP/Other Executive

Loyalty, Relationship

Unfortunately, we had a little hiccup with Performance Health Partners and the new system, but they...

Jun 2024
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(0)
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VP/Other Executive

Relationship, Value

The outcome that we have seen since we changed to this platform is that the solution is more user...

Jun 2024
||
(0)
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VP/Other Executive

Culture, Relationship

Performance Health Partners is very good at what they do. They are very good at listening and then...

Jun 2024
||
(0)
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Director

Product, Value

The product's simplicity encourages participation from our front line and from our physicians and...

Jun 2024
||
(0)
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Director

Operations, Product

Things have gone really well with Performance Health Partners. The number-one asset or positive...

Jun 2024
||
(0)
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Director

Culture, Loyalty, Value

We selected the system because it had better prices than the systems from the other vendors that we...

Jun 2024
||
(0)
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Analyst/Coordinator

Loyalty

The reasons we chose Performance Health Partners over the other possible vendors were the...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

We use Safety, Risk, and Compliance Solutions a lot for incident reporting for our clients. From...

Jun 2024
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Analyst/Coordinator

Operations

I would like a few more trainings on how to assign people to certain things in Safety, Risk, and...

Jun 2024
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(0)
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Analyst/Coordinator

Product

The Safety, Risk, and Compliance Solutions tool gives us a better output on our safety reporting....

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

We have specific needs for what language we use and certain things, and Performance Health Partners...

Jun 2024
||
(0)
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Analyst/Coordinator

Product

Some of our end users have a hard time wrapping their heads around the follow-up portion of the...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

Performance Health Partners has a vision. They are hungry. They are always looking ahead and looking...

Jun 2024
||
(0)
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Analyst/Coordinator

Relationship

The people behind the company make Safety, Risk, and Compliance Solutions a quality product. I'm...

Jun 2024
||
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Analyst/Coordinator

Operations

Performance Health Partners continues to offer classes that we can take, even now that we have built...

Jun 2024
||
(0)
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Director

Product

Anything would be better than what we were doing previously with paper and spreadsheets, but I am...

May 2024
||
(0)
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Director

Operations

The implementation process of Safety, Risk, and Compliance Solutions was very smooth. When we were...

May 2024
||
(0)
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Director

Operations

When creating our forms in the beginning, we had a difficult time picturing how they were going to...

May 2024
||
(0)
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Director

Value

From what I have experienced with Performance Health Partners, we have not had any sort of...

May 2024
||
(0)
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Director

Operations

For training, it was very helpful when Performance Health Partners would do live calls and record...

May 2024
||
(0)
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Director

Product

One of the biggest outcomes of using Safety, Risk, and Compliance Solutions so far has been that it...

May 2024
||
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Director

Product

Our providers use things like falls and infections for recertification purposes, and they use that...

May 2024
||
(0)
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Director

Loyalty, Relationship

Performance Health Partners is regularly working to make improvements. They are very receptive to...

May 2024
||
(0)
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Director

Relationship

Generally, when we have calls with Performance Health Partners, they will send some information for...

May 2024
||
(0)
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Director

Relationship, Operations

There were several different people from Performance Health Partners that we worked with throughout...

May 2024
||
(0)
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Director

Product

Especially for larger health systems, just being able to pull reports and get data out of Safety,...

May 2024
||
(0)
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Nurse

Product

Working with Performance Health Partners has been like jumping into something that was halfway...

May 2024
||
(0)
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Nurse

Loyalty, Operations

We get quick feedback from Performance Health Partners. Our preferred learning method is having...

May 2024
||
(0)
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Nurse

Loyalty, Product

Our users of the system pass reports, employee incidents, and things like that to each other. We...

May 2024
||
(0)
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Nurse

Relationship

When I was in the thick of things with someone from Performance Health Partners, the vendor might...

May 2024
||
(0)
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Nurse

Loyalty

I am looking forward to going live on the system and working with Performance Health Partners to...

May 2024
||
(0)
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Director

Relationship

I like the connectivity we have with Performance Health Partners. I literally could email them, and...

May 2024
||
(0)
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Director

Relationship, Product

We are really using the Performance Health Partners product like a hotline; it is aimed at the staff...

May 2024
||
(0)
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Director

Operations

Performance Health Partners’ training is excellent. They are willing to always customize and make it...

May 2024
||
(0)
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Analyst/Coordinator

Operations

The vendor used a lot of planning forms during our implementation that ended up being really...

Mar 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

When we first started to look at incident management solutions, we did a couple of demos from...

Mar 2024
||
(0)
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Analyst/Coordinator

Relationship

Every time I have a question, I can send an email over to the vendor's support team. Then, someone...

Mar 2024
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(0)
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Analyst/Coordinator

Product

The system's incident reporting forms are great and super easy to use. I have a bit of trouble...

Mar 2024
||
(0)
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Analyst/Coordinator

Product, Value

I get the outcomes that I need from the system. We have gotten what we expected to get and more, and...

Mar 2024
||
(0)
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Director

Operations, Product, Value

Performance Health Partners' onboarding was great. Everyone was very friendly and very quick to get...

Mar 2024
||
(0)
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Director

Value

The vendor doesn't charge us for every little thing because they want to get everything going and...

Mar 2024
||
(0)
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Director

Product, Value

I would tell a peer how easy and user friendly the product is. It allows us to accommodate what our...

Mar 2024
||
(0)
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Director

Relationship, Product

The vendor could work on a different way of looking at trends and on the system's ability to single...

Mar 2024
||
(0)
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Director

Product

The data Safety, Risk, and Compliance Solutions produces is simple and easy to read. We can submit a...

Mar 2024
||
(0)
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Director

Relationship, Product

Safety, Risk, and Compliance Solutions keeps us on task and on track in getting things going and...

Mar 2024
||
(0)
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Director

Relationship, Operations, Product

Safety, Risk, and Compliance Solutions is fairly simple and fast, but getting people to accept...

Mar 2024
||
(0)
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Director

Relationship

Performance Health Partners is quick to respond promptly. They are very helpful when I have a...

Mar 2024
||
(0)
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Director

Product

I would be happier with Safety, Risk, and Compliance Solutions if I could get the background to go...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Loyalty, Product

I don't think that Safety, Risk, and Compliance Solutions will go anywhere further than our facility...

Mar 2024
||
(0)
 Thank you  Helpful

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Director

Product, Value

We did a root cause analysis with the program, and we changed certain steps that we do, and the...

Feb 2024
||
(0)
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Director

Relationship, Product

Safety, Risk, and Compliance Solutions is fantastic. It makes my life easier. It is super simple,...

Feb 2024
||
(0)
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Director

Product

Safety, Risk, and Compliance Solutions meets all our risk management needs. It meets our needs when...

Feb 2024
||
(0)
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Director

Relationship, Operations

Safety, Risk, and Compliance Solutions exchanges information for me and my staff, and we can assign...

Feb 2024
||
(0)
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 or  to see details.

Director

Relationship

Performance Health Partners has very good customer service, and they are fast. I wanted to do...

Feb 2024
||
(0)
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Director

Loyalty, Relationship

Performance Health Partners treats us with dignity and respect, and they treat us as though we have...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

We have seen an increase in medication error reporting, and we didn't really have any way of doing...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

Performance Health Partners is super responsive when something is behaving a bit erratically or when...

Jan 2024
||
(0)
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Director

Relationship

We are really happy with Performance Health Partners’ work effort and their product. They are very...

Jan 2024
||
(0)
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Director

Operations

We appreciate the ongoing training that we get from the vendor when they have different things going...

Jan 2024
||
(0)
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Director

Relationship

The vendor has been very attentive to our needs, and when things don't go right, the vendor gets on...

Jan 2024
||
(0)
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Director

Relationship

The vendor is always trying to improve. We always feel like there are new features and new additions...

Dec 2023
||
(0)
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Director

Loyalty, Relationship

The product meets our needs, and the vendor is always able to find things to help us. We are working...

Dec 2023
||
(0)
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Manager

Product

The one area that could be improved in Safety, Risk, and Compliance Solutions is the reporting and...

Dec 2023
||
(0)
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Manager

Operations

Our implementation of Safety, Risk, and Compliance Solutions was a smooth process for us. The vendor...

Dec 2023
||
(0)
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Manager

Product, Value

Safety, Risk, and Compliance Solutions is an easy-to-use point-of-care solution for entry-level...

Dec 2023
||
(0)
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Manager

Relationship

Anytime we have questions or need assistance, Performance Health Partners responds quickly, whether...

Dec 2023
||
(0)
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Manager

Relationship

The help desk people at Performance Health Partners respond immediately to our needs. On one...

Dec 2023
||
(0)
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Manager

Loyalty, Product

Our previous platform had some reports that were built in that would automatically build for us and...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

Performance Health Partners was very easy to work with for the implementation. They have been very...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Loyalty

I am looking forward to the platform change we are making with Performance Health Partners. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

With this platform, we have been able to better track data and events. Doing reporting and pulling...

Dec 2023
||
(0)
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Manager

Relationship, Product

I would like to use Safety, Risk, and Compliance Solutions as more of an enterprise system. The...

Dec 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

We have been less pleased with Performance Health Partners after the last update. We are not really...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product

The vendor is not really giving us alerts. We don’t see that they are sensing trends in falls,...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Product, Value

Prior to using Performance Health Partners' system, we were using an Excel spreadsheet and going...

Nov 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

We love the Performance Health Partners team, and that is really what sold us on the product. In...

Nov 2023
||
(0)
 Thank you  Helpful

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Director

Loyalty, Operations

We are really excited about being able to use the Performance Health Partners event reporting. Our...

Oct 2023
||
(0)
 Thank you  Helpful

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Manager

Relationship

There isn't a toll-free number that we can call to reach someone at Performance Health Partners. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't have anything negative to say about the people we work with at Performance Health Partners....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the system, we are able to extract data that goes to our quality management team, and that team...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, the product gives us what we need, but it is limited. Things that we see as simple changes...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The high-level pros that I would tell a peer about Performance Health Partners are the customer...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

I would tell a peer that the cons of Performance Health Partners have to do with the implementation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor is easy to work with; they were very accommodating with scheduling times. Once we got the...

Sep 2023
||
(0)
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 or  to see details.

Director

Product

The product is intricate on the back end, but the user's end is super simple and very user friendly....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We didn't realize that we weren't going to have some of the features that we expected from the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

One outcome of the product is that we have been able to increase our number of reports compared to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Performance Health Partners is amazing. If I notice an issue, I send them an email, and within an...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With Performance Health Partners, I send out emails to anyone who submits a safety event, and it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Performance Health Partners has been very good at communicating. They clearly laid out how our...

Jul 2023
||
(0)
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Manager

Relationship, Operations

We have asked Performance Health Partners for extra training, and they have given that to us. They...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

One thing that would be very helpful would be if Performance Health Partners could provide us with a...

Jul 2023
||
(0)
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Manager

Product

I like Performance Health Partners' product, but I wish that the vendor could condense certain...

Jul 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

It isn't possible to upload pictures into the system. We need to be able to do that because we may...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

With Performance Health Partners, we have put in a more robust system, so we are able to capture a...

Jul 2023
||
(0)
 Thank you  Helpful

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Director

Relationship, Operations

We have been very satisfied with Performance Health Partners; things have been great. The rollout...

Jul 2023
||
(0)
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VP/Other Executive

Product, Product, Value, Value

Thanks to the product, we have seen effective communication, timely interventions and mitigations,...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

The vendor’s support is so much better than before. Our previous person didn’t know the product as...

Jul 2023
||
(0)
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VP/Other Executive

Operations, Operations, Product, Product

We have a really excellent product in Safety, Risk, and Compliance Solutions; we just need to know...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

Part of the vendor’s excellent responsiveness is the people that reach out to me at the executive...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Performance Health Partners is very professional, interactive, and communicative. Our representative...

Jul 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Value

If we need more training, Performance Health Partners doesn't charge us extra.

Jul 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

Safety, Risk, and Compliance Solutions is customizable, so we can edit as needed. Performance Health...

Jul 2023
||
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Analyst/Coordinator

Product, Value

Safety, Risk, and Compliance Solutions has a pretty nice setup, and it is also dummy proof, so that...

Jul 2023
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Analyst/Coordinator

Relationship, Product

A design change I would like to see from Performance Health Partners is more of a structure where I...

Jul 2023
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