Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
The vendor used a lot of planning forms during our implementation that ended up being really...
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Loyalty, Product
When we first started to look at incident management solutions, we did a couple of demos from...
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Relationship
Every time I have a question, I can send an email over to the vendor's support team. Then, someone...
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Product
The system's incident reporting forms are great and super easy to use. I have a bit of trouble...
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Product, Value
I get the outcomes that I need from the system. We have gotten what we expected to get and more, and...
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Operations, Product, Value
Performance Health Partners' onboarding was great. Everyone was very friendly and very quick to get...
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Value
The vendor doesn't charge us for every little thing because they want to get everything going and...
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Product, Value
I would tell a peer how easy and user friendly the product is. It allows us to accommodate what our...
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Relationship, Product
The vendor could work on a different way of looking at trends and on the system's ability to single...
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Product
The data Safety, Risk, and Compliance Solutions produces is simple and easy to read. We can submit a...
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Relationship, Operations
Performance Health Partners keeps us updated, and they also do webinars for anybody for free. They...
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Product, Value
We had an incident where one drug was forgotten in an IV for a certain type of surgery, and we did a...
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Product
I can look for the most common denominator with incidents in the solution, like the time of day,...
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Relationship
Performance Health Partners is the best, and they have very good customer service. When I call my...
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Culture, Operations
The solution is exactly what the vendor said it would be. It is so simple that when the vendor talks...
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Relationship, Product
Safety, Risk, and Compliance Solutions keeps us on task and on track in getting things going and...
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Relationship, Operations, Product
Safety, Risk, and Compliance Solutions is fairly simple and fast, but getting people to accept...
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Relationship
Performance Health Partners is quick to respond promptly. They are very helpful when I have a...
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Product
I would be happier with Safety, Risk, and Compliance Solutions if I could get the background to go...
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Loyalty, Product
I don't think that Safety, Risk, and Compliance Solutions will go anywhere further than our facility...
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Product, Value
We did a root cause analysis with the program, and we changed certain steps that we do, and the...
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Relationship, Product
Safety, Risk, and Compliance Solutions is fantastic. It makes my life easier. It is super simple,...
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Product
Safety, Risk, and Compliance Solutions meets all our risk management needs. It meets our needs when...
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Relationship, Operations
Safety, Risk, and Compliance Solutions exchanges information for me and my staff, and we can assign...
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Relationship
Performance Health Partners has very good customer service, and they are fast. I wanted to do...
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Loyalty, Relationship
Performance Health Partners treats us with dignity and respect, and they treat us as though we have...
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Product, Value
We have seen an increase in medication error reporting, and we didn't really have any way of doing...
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Relationship
Performance Health Partners is super responsive when something is behaving a bit erratically or when...
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Relationship
We are really happy with Performance Health Partners’ work effort and their product. They are very...
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Operations
We appreciate the ongoing training that we get from the vendor when they have different things going...
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Relationship
The vendor has been very attentive to our needs, and when things don't go right, the vendor gets on...
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Relationship
The vendor is always trying to improve. We always feel like there are new features and new additions...
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Loyalty, Relationship
The product meets our needs, and the vendor is always able to find things to help us. We are working...
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Product
The one area that could be improved in Safety, Risk, and Compliance Solutions is the reporting and...
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Operations
Our implementation of Safety, Risk, and Compliance Solutions was a smooth process for us. The vendor...
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Product, Value
Safety, Risk, and Compliance Solutions is an easy-to-use point-of-care solution for entry-level...
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Relationship
Anytime we have questions or need assistance, Performance Health Partners responds quickly, whether...
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Relationship
The help desk people at Performance Health Partners respond immediately to our needs. On one...
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Loyalty, Product
Our previous platform had some reports that were built in that would automatically build for us and...
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Operations
Performance Health Partners was very easy to work with for the implementation. They have been very...
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Loyalty
I am looking forward to the platform change we are making with Performance Health Partners. The...
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Culture, Value
With this platform, we have been able to better track data and events. Doing reporting and pulling...
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Product, Value
We have been less pleased with Performance Health Partners after the last update. We are not really...
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Product
The vendor is not really giving us alerts. We don’t see that they are sensing trends in falls,...
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Product, Value
Prior to using Performance Health Partners' system, we were using an Excel spreadsheet and going...
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Operations
We love the Performance Health Partners team, and that is really what sold us on the product. In...
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Loyalty, Operations
We are really excited about being able to use the Performance Health Partners event reporting. Our...
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Relationship
There isn't a toll-free number that we can call to reach someone at Performance Health Partners. We...
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Relationship
I don't have anything negative to say about the people we work with at Performance Health Partners....
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Product
With the system, we are able to extract data that goes to our quality management team, and that team...
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Product
Overall, the product gives us what we need, but it is limited. Things that we see as simple changes...
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Relationship, Value
The high-level pros that I would tell a peer about Performance Health Partners are the customer...
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Operations
I would tell a peer that the cons of Performance Health Partners have to do with the implementation...
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Relationship, Operations
The vendor is easy to work with; they were very accommodating with scheduling times. Once we got the...
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Product
The product is intricate on the back end, but the user's end is super simple and very user friendly....
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Loyalty, Product
We didn't realize that we weren't going to have some of the features that we expected from the...
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Loyalty, Value
One outcome of the product is that we have been able to increase our number of reports compared to...
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Relationship
Performance Health Partners is amazing. If I notice an issue, I send them an email, and within an...
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Relationship, Product
With Performance Health Partners, I send out emails to anyone who submits a safety event, and it...
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Relationship, Operations
Performance Health Partners has been very good at communicating. They clearly laid out how our...
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Relationship, Operations
We have asked Performance Health Partners for extra training, and they have given that to us. They...
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Operations
One thing that would be very helpful would be if Performance Health Partners could provide us with a...
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Product
I like Performance Health Partners' product, but I wish that the vendor could condense certain...
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Loyalty, Product
It isn't possible to upload pictures into the system. We need to be able to do that because we may...
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Product
With Performance Health Partners, we have put in a more robust system, so we are able to capture a...
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Relationship, Operations
We have been very satisfied with Performance Health Partners; things have been great. The rollout...
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Product, Product, Value, Value
Thanks to the product, we have seen effective communication, timely interventions and mitigations,...
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Relationship, Relationship
The vendor’s support is so much better than before. Our previous person didn’t know the product as...
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Operations, Operations, Product, Product
We have a really excellent product in Safety, Risk, and Compliance Solutions; we just need to know...
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Relationship, Relationship
Part of the vendor’s excellent responsiveness is the people that reach out to me at the executive...
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Relationship
Performance Health Partners is very professional, interactive, and communicative. Our representative...
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Value
If we need more training, Performance Health Partners doesn't charge us extra.
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Loyalty, Relationship
Safety, Risk, and Compliance Solutions is customizable, so we can edit as needed. Performance Health...
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Product, Value
Safety, Risk, and Compliance Solutions has a pretty nice setup, and it is also dummy proof, so that...
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Relationship, Product
A design change I would like to see from Performance Health Partners is more of a structure where I...
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Relationship, Operations
Performance Health Partners provides our event-reporting system, and I haven't had any concerns with...
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Product, Value
The product has streamlined our ability to navigate through events. As an organization, we have...
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Product
The product’s forms flow really nicely. The information is readily accessible, and I can...
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Operations
My only concern with the vendor’s training is that there hasn’t been any training provided for...
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Relationship
Working with Performance Health Partners has been amazing. They have been and continue to be...
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Loyalty, Product
An outcome we have seen with Performance Health Partners is that we can integrate our incident...
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Loyalty, Product
There is a missing piece in the solution that we could really use. The vendor says they are going to...
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Culture, Loyalty, Value
Performance Health Partners is one of the only vendors we looked at that had an all-encompassing...
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Loyalty, Product
It would be helpful if Performance Health Partners would assist us with improving the system's use....
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Relationship, Operations
Performance Health Partners has been fantastic to work with. They are super responsive, and that has...
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Operations
Our implementation with Performance Health Partners went really well, and the vendor helped answer...
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Operations
We are a large organization with a complicated reporting structure, and we didn't quite understand...
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Product
The solution is very easy to use. I am not sure what else the vendor could add to it. We were very...
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Product
We are using the system to look at all types of incidents, and we are using that data to track and...
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Relationship
Performance Health Partners' support is very good. Their support team gets back to us very quickly,...
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Loyalty
We chose Performance Health Partners because we had to go with the lowest price that would meet our...
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Relationship
We just had an issue recently, and the customer support team fixed it immediately. The vendor lets...
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Relationship, Product
The product has been a really great program. It is very user friendly and very easy to manipulate...
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Product
When we are building a report, there are several things that automatically populate that we don't...
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Loyalty, Product
I like the versatility of the product. I like the ability to build forms to direct specific tasks to...
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Relationship
Health Performance Partners has been great to work with. They are very responsive whenever we have...
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Product, Value
We went from a paper-based instant reporting system to an electronic-based system. We have shown...
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Product, Product
The solution has been great. It is simple to use. It has a built-in compliance line, and that is...
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Product, Product, Value, Value
The tool’s dashboard allows us to see things from our quality and compliance director's perspective....
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Relationship, Relationship
Recently, I got an email from the vendor saying their server was having challenges. They were super...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
Performance Health Partners has had some great references, and they have been a dream to work with....
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Loyalty, Loyalty, Operations, Operations, Product, Product
The initial rollout of the system went well. The platform was recently upgraded, and it is super...
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Loyalty, Product
Performance Health Partners helps us keep everything the same. Everybody inputs things on the same...
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Relationship
Performance Health Partners is one of the easiest companies to work with. They reply back right...
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Product, Value
One outcome of the product is that we are seeing more incident reports get completed. We can...
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Culture, Value
The last bill took the vendor longer to do than I thought it would, but the vendor didn't charge me...
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Operations
The vendor is a great company, and we love working with them. The vendor is very responsive. The...
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Culture, Loyalty
We looked at different platforms and did demos, and we liked Performance Health Partners’ product...
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Loyalty, Product
The only issue we have had with the product is the inability to integrate with our HR system to keep...
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Loyalty, Product, Value
An outcome we have seen from using the product is having a much better trending system, and when we...
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Relationship
The vendor is very responsive to any request to make changes to the system and to generate specific...
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Culture
Performance Health Partners was very upfront about how it would take some time for us to build the...
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Loyalty, Product
The system's ease of use was a selling point. Its visualizations are great for end users, and it is...
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Culture, Loyalty, Value
Our contract remained the same, and there was no additional cost for us to move to the new platform....
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Product
The platform is a user-friendly system that is very efficient and effective and produces really...
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Relationship
The vendor is very supportive. We recently wanted to add a staff member to a list of people whom the...
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