Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
There are a few things that we need to work on, but there are issues on both sides. Providers don't...
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Operations
For someone who is making a purchasing decision, I would tell them to just make sure that they have...
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Relationship
Performance Health Partners is always there to help out if something comes up. If I need to send an...
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Operations, Product
We are using the data from the solution to make improvements. We also use it for our audits so that...
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Loyalty, Product, Value
The solution has definitely made an impact with our board members. They really like the reports and...
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Relationship
I feel like we are aligned with Performance Health Partners and don’t have to look outside for...
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Product, Value
We used to have things in different places, and having everything in Safety, Risk, and Compliance...
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Loyalty
One reason we went with the solution was that our risk management piece was far behind when it came...
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Operations
I get training emails from Performance Health Partners, and the trainings are short, sweet, and...
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Product
The solution hasn’t been too easy for the HR department because there are just some people in the HR...
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Relationship, Operations
I was able to reach out to multiple people at any level at Performance Health Partners throughout...
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Product
With the system, we have found that the end users can't see all the forms that they submit without...
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Loyalty, Product
I am extremely satisfied with the system. The only thing that does not meet our needs involves...
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Loyalty, Relationship, Product
The product is very high-quality. The upgrades have been very seamless; we haven't had any issues...
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Product
The solution has been very simple for the end users and for us. We have had to go in, make some...
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Product
Since we have started using the solution, our reporting features for our incident reports have...
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Operations
Performance Health Partners' system is so simple to use, especially for our end users. We did some...
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Culture, Relationship, Operations
Performance Health Partners offered us a lot of support, but during the go-live and into the build...
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Operations
We don't have ongoing training with Performance Health Partners. There was just the one-time...
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Relationship, Operations
When we were first implementing the tool, we talked to one of the Performance Health Partners...
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Product
The solution is definitely delivering how we expected it to. We are using the platform for incident...
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Loyalty, Product
We vetted several vendors, and Performance Health Partners was our preferred one; the overall...
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Relationship, Operations
The implementation of Performance Health Partners’ solution was really smooth. The vendor is super...
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Value
Through working with Performance Health Partners' system, we can track employee concerns in a...
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Relationship
I have recommended Performance Health Partners. When people are looking for safety reporting...
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Relationship
Performance Health Partners is great. They absolutely keep all their promises and then some....
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Product
Safety, Risk, and Compliance Solutions is a pretty straightforward piece of software. Performance...
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Loyalty, Value
Performance Health Partners absolutely avoids charging for every little thing. I'm so glad that we...
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Operations
Performance Health Partner's training is really good. They offer training all the time. We can pop...
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Product, Value
Because of the solution, we have achieved a better workflow on our safety reporting system. The...
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Value
The vendor avoids charging us for every little thing. They are generous. I haven't heard much from...
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Operations, Product, Value
I would rate the system's ease of use at the top of the scale. I had to train our staff members, and...
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Product
The system assists me in deciding whether I need to do a root cause analysis on a problem or simply...
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Operations
The vendor's implementation services were perfect. I literally did nothing. When the vendor did the...
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Loyalty, Relationship
Performance Health Partners has never failed me. Their executives have answered every email I have...
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Culture, Operations, Value
The system is simple to use, and everyone uses it for every reason under the sun. Performance Health...
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Operations, Product
The system is truly user friendly. Whenever it is implemented, our staff members will use it and...
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Relationship, Product
I had a few incident reports about similar falls because patients hadn't asked for help. When I...
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Product
Recently, I have been producing more reports with the system, but I do that on my own. The vendor...
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Product
We need to work with Performance Health Partners on a few more things, like building the reports...
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Value
Performance Health Partners' prices aren't over-the-top expensive. I looked at other vendors before...
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Operations
Performance Health Partners' training has been good. The vendor does live sessions with us when...
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Product
With Safety, Risk, and Compliance Solutions' incident reporting system, we have been able to put...
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Loyalty
The system has enhancement methods, so we are looking at other ways to use the system. It is very...
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Relationship
We don't have any issues with Performance Health Partners. They have been very helpful. They have...
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Operations
Performance Health Partners was pretty easy to work with on the implementation, and they were very...
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Product
With Performance Health Partners, we have a web-based system, so it isn't fully integrated within...
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Relationship
Performance Health Partners is very receptive to us, and they are very responsive to requests. They...
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Product
Performance Health Partners’ solution has given us improved reporting not only for employees but...
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Product, Value
With Performance Health Partners, we have been able to improve our medication-error reporting with...
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Loyalty
We are looking to expand our use of the product in the future so that the product can be more...
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Operations
Performance Health Partners is better about training than other vendors. Performance Health Partners...
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Operations
I would tell peers when implementing Performance Health Partners to ensure they have subject matter...
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Relationship, Value
I am exceptionally likely to recommend Performance Health Partners. Safety, Risk, and Compliance...
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Operations
Our work with Performance Health Partners has been seamless. Our transition to a new platform went...
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Value
I would absolutely recommend Performance Health Partners. What I like about Safety, Risk, and...
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Operations
The vendor provides webinars, which are quick half-hour sessions letting us know things that they...
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Product
The only hiccup with the product is that I would like to be able to get specific data to specific...
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Operations
The vendor's training is excellent. They are short and effective. In terms of when we put things...
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Operations
The implementation of the product was incredibly easy. The vendor has a very well-thought-out...
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Loyalty, Product
The gap with Safety, Risk, and Compliance Solutions is on the report side. To run reports of any...
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Product, Value
The issue with driving the outcomes is we have to have the data analytics to pull things together,...
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Relationship, Product
Performance Health Partners is working to enhance their reports. I like that whenever I want...
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Product
I would like Performance Health Partners to make sure that the interface for the demographics is...
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Product, Value
With our prior vendor, we were charged for any changes. I'm not seeing that with Performance Health...
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Relationship
Things have been going very well with Performance Health Partners, and we have been pleased. The...
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Relationship
When we have had challenges, they have been resolved. When we went through some changes, Performance...
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Product, Value
One thing that we have seen with the solution has been an increase in reporting because it is easier...
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Operations
Performance Health Partners is pretty great with training. The vendor is proactive and very...
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Product
There are so many forms in Safety, Risk, and Compliance Solutions that it would almost be better if...
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Relationship
Performance Health Partners is constantly asking our opinion on things, and then they take our...
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Product, Value
We are able to see trends a little better when we use the system. We love the system's dashboards,...
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Product, Value
Safety, Risk, and Compliance Solutions has gotten our organization to be really on top of compliance...
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Relationship
One of the nice things about Performance Health Partners is they are super flexible. We had to...
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Product
The Safety, Risk, and Compliance Solutions program is definitely part of our array of the...
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Product
Recently there was a major update to the whole Safety, Risk, and Compliance Solutions platform, and...
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Value
The Safety, Risk, and Compliance Solutions program is not that expensive for what it is. In the...
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Loyalty, Relationship
Performance Health Partners is super friendly, and on a personal level, I feel good when I speak to...
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Product
I do appreciate the solution's ease of use for our staff so they can pull reports for risk...
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Operations, Product
We use the Safety, Risk, and Compliance Solutions system tremendously. We went through a merger...
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Loyalty, Product, Value
The outcomes we have achieved from using Safety, Risk, and Compliance Solutions are that it seems to...
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Relationship
Performance Health Partners' team is very helpful when we come up with suggestions for the system....
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Product
My only suggestion for Performance Health Partners would be that I wish we could change the format...
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Product, Value
The staff is reporting more than they did prior to working with the firm. I have data and graphs to...
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Relationship, Operations
The firm is continually providing webinar trainings for their clients, and they listen to our...
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Relationship, Product
Performance Health Partners is always coming out with new stuff, like the outpatient surveys they...
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Relationship
The important thing is Performance Health Partners is willing to work with us, so if they don't have...
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Relationship, Product
What is driving loyalty is the product itself. It is a great product, and the customer service is...
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Relationship, Product
There are a couple of things that could be improved upon. If there are events that have been closed...
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Operations
In the implementation process, there were videos, and the video process was challenging for a lot of...
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Product, Value
The biggest thing that Safety, Risk, and Compliance Solutions has really helped us with is reports....
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Relationship
Performance Health Partners has the best customer service. Their support team is awesome. They are...
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Product
It would be nice if we could bring up new areas within the product without having to manipulate it...
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Relationship
I have dealt with pretty much every level of support at Performance Health Partners, and they have...
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Product, Value
The product has given us the ability to collect more incident reporting because before this, we were...
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Relationship, Operations
We haven't had any issues with the vendor, and they have been very responsive to us when we have...
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Relationship
With everything that I have seen from Performance Health Partners, there is nothing to give me a...
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Loyalty, Relationship
I don't see us changing from Performance Health Partners. I'm going to continue using their...
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Operations
I'm constantly getting emails from Performance Health Partners about the upgrades they have, what is...
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Value
Some of the other programs out there were pricey, but nothing was comparable to Performance Health...
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Operations
I would tell someone that with Performance Health Partners the onboarding was easy, and the...
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Product
One outcome of using Safety, Risk, and Compliance Solutions would be that it really opened the door...
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Loyalty, Relationship
We investigated a few other programs and platforms, and Safety, Risk, and Compliance Solutions was a...
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Product
The design of Safety, Risk, and Compliance Solutions is of particular interest for us because it now...
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Relationship, Operations
Regarding Performance Health Partner’s implementation, I want to highlight the promptness of the...
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Product
Performance Health Partners has allowed us to have a number of different outcomes, mainly reporting....
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Relationship
The customer support team from Performance Health Partners has been exceptional. If anything comes...
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Product
Safety, Risk, and Compliance Solutions has found things that we were missing before on the...
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Relationship, Value
I can't say anything negative about Performance Health Partners. I have been in this industry a long...
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Operations
The implementation process and the implementation people we worked with were outstanding. They met...
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Product
What stands out about Safety, Risk, and Compliance Solutions is the adaptability of the system to...
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