Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product, Value
The staff is reporting more than they did prior to working with the firm. I have data and graphs to...
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Relationship, Operations
The firm is continually providing webinar trainings for their clients, and they listen to our...
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Relationship, Product
Performance Health Partners is always coming out with new stuff, like the outpatient surveys they...
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Relationship
The important thing is Performance Health Partners is willing to work with us, so if they don't have...
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Relationship, Product
What is driving loyalty is the product itself. It is a great product, and the customer service is...
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Relationship, Product
There are a couple of things that could be improved upon. If there are events that have been closed...
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Operations
In the implementation process, there were videos, and the video process was challenging for a lot of...
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Product, Value
The biggest thing that Safety, Risk, and Compliance Solutions has really helped us with is reports....
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Relationship
Performance Health Partners has the best customer service. Their support team is awesome. They are...
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Product
It would be nice if we could bring up new areas within the product without having to manipulate it...
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Relationship
I have dealt with pretty much every level of support at Performance Health Partners, and they have...
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Product, Value
The product has given us the ability to collect more incident reporting because before this, we were...
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Relationship, Operations
We haven't had any issues with the vendor, and they have been very responsive to us when we have...
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Relationship
With everything that I have seen from Performance Health Partners, there is nothing to give me a...
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Loyalty, Relationship
I don't see us changing from Performance Health Partners. I'm going to continue using their...
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Operations
I'm constantly getting emails from Performance Health Partners about the upgrades they have, what is...
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Value
Some of the other programs out there were pricey, but nothing was comparable to Performance Health...
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Operations
I would tell someone that with Performance Health Partners the onboarding was easy, and the...
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Product
One outcome of using Safety, Risk, and Compliance Solutions would be that it really opened the door...
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Loyalty, Relationship
We investigated a few other programs and platforms, and Safety, Risk, and Compliance Solutions was a...
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Product
The design of Safety, Risk, and Compliance Solutions is of particular interest for us because it now...
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Relationship, Operations
Regarding Performance Health Partner’s implementation, I want to highlight the promptness of the...
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Product
Performance Health Partners has allowed us to have a number of different outcomes, mainly reporting....
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Relationship
The customer support team from Performance Health Partners has been exceptional. If anything comes...
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Product
Safety, Risk, and Compliance Solutions has found things that we were missing before on the...
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Relationship, Value
I can't say anything negative about Performance Health Partners. I have been in this industry a long...
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Operations
The implementation process and the implementation people we worked with were outstanding. They met...
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Product
What stands out about Safety, Risk, and Compliance Solutions is the adaptability of the system to...
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Loyalty, Relationship
Unfortunately, we had a little hiccup with Performance Health Partners and the new system, but they...
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Relationship, Value
The outcome that we have seen since we changed to this platform is that the solution is more user...
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Culture, Relationship
Performance Health Partners is very good at what they do. They are very good at listening and then...
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Product, Value
The product's simplicity encourages participation from our front line and from our physicians and...
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Operations, Product
Things have gone really well with Performance Health Partners. The number-one asset or positive...
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Culture, Loyalty, Value
We selected the system because it had better prices than the systems from the other vendors that we...
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Loyalty
The reasons we chose Performance Health Partners over the other possible vendors were the...
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Relationship, Product
We use Safety, Risk, and Compliance Solutions a lot for incident reporting for our clients. From...
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Operations
I would like a few more trainings on how to assign people to certain things in Safety, Risk, and...
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Product
The Safety, Risk, and Compliance Solutions tool gives us a better output on our safety reporting....
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Relationship
We have specific needs for what language we use and certain things, and Performance Health Partners...
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Product
Some of our end users have a hard time wrapping their heads around the follow-up portion of the...
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Relationship
Performance Health Partners has a vision. They are hungry. They are always looking ahead and looking...
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Relationship
The people behind the company make Safety, Risk, and Compliance Solutions a quality product. I'm...
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Operations
Performance Health Partners continues to offer classes that we can take, even now that we have built...
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Product
Anything would be better than what we were doing previously with paper and spreadsheets, but I am...
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Operations
The implementation process of Safety, Risk, and Compliance Solutions was very smooth. When we were...
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Operations
When creating our forms in the beginning, we had a difficult time picturing how they were going to...
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Value
From what I have experienced with Performance Health Partners, we have not had any sort of...
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Operations
For training, it was very helpful when Performance Health Partners would do live calls and record...
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Product
One of the biggest outcomes of using Safety, Risk, and Compliance Solutions so far has been that it...
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Product
Our providers use things like falls and infections for recertification purposes, and they use that...
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Loyalty, Relationship
Performance Health Partners is regularly working to make improvements. They are very receptive to...
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Relationship
Generally, when we have calls with Performance Health Partners, they will send some information for...
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Relationship, Operations
There were several different people from Performance Health Partners that we worked with throughout...
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Product
Especially for larger health systems, just being able to pull reports and get data out of Safety,...
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Product
Working with Performance Health Partners has been like jumping into something that was halfway...
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Loyalty, Operations
We get quick feedback from Performance Health Partners. Our preferred learning method is having...
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Loyalty, Product
Our users of the system pass reports, employee incidents, and things like that to each other. We...
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Relationship
When I was in the thick of things with someone from Performance Health Partners, the vendor might...
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Loyalty
I am looking forward to going live on the system and working with Performance Health Partners to...
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Relationship
I like the connectivity we have with Performance Health Partners. I literally could email them, and...
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Relationship, Product
We are really using the Performance Health Partners product like a hotline; it is aimed at the staff...
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Operations
Performance Health Partners’ training is excellent. They are willing to always customize and make it...
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Operations
The vendor used a lot of planning forms during our implementation that ended up being really...
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Loyalty, Product
When we first started to look at incident management solutions, we did a couple of demos from...
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Relationship
Every time I have a question, I can send an email over to the vendor's support team. Then, someone...
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Product
The system's incident reporting forms are great and super easy to use. I have a bit of trouble...
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Product, Value
I get the outcomes that I need from the system. We have gotten what we expected to get and more, and...
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Operations, Product, Value
Performance Health Partners' onboarding was great. Everyone was very friendly and very quick to get...
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Value
The vendor doesn't charge us for every little thing because they want to get everything going and...
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Product, Value
I would tell a peer how easy and user friendly the product is. It allows us to accommodate what our...
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Relationship, Product
The vendor could work on a different way of looking at trends and on the system's ability to single...
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Product
The data Safety, Risk, and Compliance Solutions produces is simple and easy to read. We can submit a...
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Relationship, Product
Safety, Risk, and Compliance Solutions keeps us on task and on track in getting things going and...
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Relationship, Operations, Product
Safety, Risk, and Compliance Solutions is fairly simple and fast, but getting people to accept...
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Relationship
Performance Health Partners is quick to respond promptly. They are very helpful when I have a...
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Product
I would be happier with Safety, Risk, and Compliance Solutions if I could get the background to go...
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Loyalty, Product
I don't think that Safety, Risk, and Compliance Solutions will go anywhere further than our facility...
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Product, Value
We did a root cause analysis with the program, and we changed certain steps that we do, and the...
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Relationship, Product
Safety, Risk, and Compliance Solutions is fantastic. It makes my life easier. It is super simple,...
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Product
Safety, Risk, and Compliance Solutions meets all our risk management needs. It meets our needs when...
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Relationship, Operations
Safety, Risk, and Compliance Solutions exchanges information for me and my staff, and we can assign...
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Relationship
Performance Health Partners has very good customer service, and they are fast. I wanted to do...
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Loyalty, Relationship
Performance Health Partners treats us with dignity and respect, and they treat us as though we have...
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Product, Value
We have seen an increase in medication error reporting, and we didn't really have any way of doing...
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Relationship
Performance Health Partners is super responsive when something is behaving a bit erratically or when...
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Relationship
We are really happy with Performance Health Partners’ work effort and their product. They are very...
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Operations
We appreciate the ongoing training that we get from the vendor when they have different things going...
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Relationship
The vendor has been very attentive to our needs, and when things don't go right, the vendor gets on...
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Relationship
The vendor is always trying to improve. We always feel like there are new features and new additions...
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Loyalty, Relationship
The product meets our needs, and the vendor is always able to find things to help us. We are working...
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Product
The one area that could be improved in Safety, Risk, and Compliance Solutions is the reporting and...
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Operations
Our implementation of Safety, Risk, and Compliance Solutions was a smooth process for us. The vendor...
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Product, Value
Safety, Risk, and Compliance Solutions is an easy-to-use point-of-care solution for entry-level...
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Relationship
Anytime we have questions or need assistance, Performance Health Partners responds quickly, whether...
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Relationship
The help desk people at Performance Health Partners respond immediately to our needs. On one...
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Loyalty, Product
Our previous platform had some reports that were built in that would automatically build for us and...
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Operations
Performance Health Partners was very easy to work with for the implementation. They have been very...
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Loyalty
I am looking forward to the platform change we are making with Performance Health Partners. The...
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Culture, Value
With this platform, we have been able to better track data and events. Doing reporting and pulling...
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Relationship, Product
I would like to use Safety, Risk, and Compliance Solutions as more of an enterprise system. The...
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Product, Value
We have been less pleased with Performance Health Partners after the last update. We are not really...
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Product
The vendor is not really giving us alerts. We don’t see that they are sensing trends in falls,...
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Product, Value
Prior to using Performance Health Partners' system, we were using an Excel spreadsheet and going...
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Operations
We love the Performance Health Partners team, and that is really what sold us on the product. In...
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Loyalty, Operations
We are really excited about being able to use the Performance Health Partners event reporting. Our...
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Relationship
There isn't a toll-free number that we can call to reach someone at Performance Health Partners. We...
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Relationship
I don't have anything negative to say about the people we work with at Performance Health Partners....
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Product
With the system, we are able to extract data that goes to our quality management team, and that team...
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Product
Overall, the product gives us what we need, but it is limited. Things that we see as simple changes...
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Relationship, Value
The high-level pros that I would tell a peer about Performance Health Partners are the customer...
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Operations
I would tell a peer that the cons of Performance Health Partners have to do with the implementation...
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Relationship, Operations
The vendor is easy to work with; they were very accommodating with scheduling times. Once we got the...
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Product
The product is intricate on the back end, but the user's end is super simple and very user friendly....
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Loyalty, Product
We didn't realize that we weren't going to have some of the features that we expected from the...
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Loyalty, Value
One outcome of the product is that we have been able to increase our number of reports compared to...
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Relationship
Performance Health Partners is amazing. If I notice an issue, I send them an email, and within an...
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Relationship, Product
With Performance Health Partners, I send out emails to anyone who submits a safety event, and it...
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