Safety, Risk, and Compliance Solutions
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Win/Loss - Why they were selected (by current clients)
We went with Performance Health Partners because they were able to meet our needs more than the...
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Implementation and Training
Performance Health Partners is a phenomenal group of people. We had numerous delays with the...
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Functionality and Upgrades
The difference between our experience with Performance Health Partners and what we were doing...
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Service and Support
The staff is so accommodating and so quick to respond to questions. When we were doing the whole...
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Implementation and Training
After our implementation, the product mostly worked the way that we expected it to. Then the vendor...
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Service and Support
The solution has some bells and whistles. I assign risk levels. Based on those levels, there may be...
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Win/Loss - Why they were selected (by current clients)
We picked Performance Health Partners because we thought that their processes would be very simple...
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Implementation and Training
Performance Health Partners set up the system in a way that helps us to identify issues and trends...
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Interfacing and Integration
During the original demonstration and throughout our use of the system, Performance Health Partners...
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Service and Support
Performance Health Partners has been able to help us out with new technology when we have needed...
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Service and Support
The vendor definitely hit our budget. On top of that, they had good customer service. We never...
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Implementation and Training
The vendor has done well with explaining their dashboard and providing additional training, videos,...
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Sales and Contracting
The vendor could make their customers more aware of all of their offerings because I know they offer...
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Relationship
One of the vendor's executives is involved in every call. We have received good communication from...
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Implementation and Training
The product's implementation was very smooth. The vendor was very supportive, and they were able to...
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ROI / Cost (care and feeding)
Our people's response to the solution has been very positive. We have had to do some quick...
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ROI / Cost (care and feeding)
We have improved our employee health and safety, patient and client health and safety, grievances,...
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Other Observations & Comments
We are new with Performance Health Partners, but so far we have seen many benefits from being an...
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Other Observations & Comments
I am not sure whether the vendor has an app. I need to check into that, but if there is not an app...
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ROI / Cost (care and feeding)
The software has really helped us see everything in a big picture and give our leadership and team...
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Service and Support
The support team has been really good, and we have had some productive web calls and one-on-ones...
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Implementation and Training
The training videos are good for our team, and the vendor has a train-the-trainer model. I like the...
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Service and Support
The people at Performance Health Partners are very approachable. We experience good support and...
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Functionality and Upgrades
Performance Health Partners' system is easy to use. What makes it easy is that there are no...
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Implementation and Training
We had a good implementation and good training from Performance Health Partners. We did everything...
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Service and Support
Performance Health Partners is doing amazing. There is nothing that comes to mind about what they...
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Implementation and Training
Our implementation was pretty complex due to our organization's needs, but Performance Health...
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Win/Loss - Why they were selected (by current clients)
We looked at a few vendors before making a decision, and out of those vendors, we found Performance...
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Functionality and Upgrades
Performance Health Partners helps us remain compliant with the multitude of regulations that...
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Future Outlook
We almost consider Performance Health Partners to be an enterprise vendor because we use their...
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Functionality and Upgrades
One of the biggest things that stands out to me about Performance Health Partners is that their...
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Relationship
Performance Health Partners does great with their executive and technical support. One of their top...
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Functionality and Upgrades
Performance Health Partners provides a management solution for our vendor contracts. We can upload...
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Functionality and Upgrades
We use the solution for incident reporting. We are able to track and foresee where occurrences...
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Relationship
The vendor has been pretty good whenever we have made suggestions or have needed anything to be...
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Future Outlook
We are really happy with Performance Health Partners, and we like how things are going. Unless...
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Functionality and Upgrades
Our outcomes of using the product are having all of our compliance, privacy, and safety incidents...
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Relationship
I really like how easy Performance Health Partners is to work with. We are not easy to work with....
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Functionality and Upgrades
The product’s link isn't the best. It would be nice to be able to customize the link. We have a QR...
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Other Observations & Comments
A lot of the compliance lines have a hotline where somebody can call, but this vendor just has...
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ROI / Cost (care and feeding)
We haven't had the product for very long, but we have been able to track some trends already and...
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Implementation and Training
The vendor did their due diligence with getting training out to us, and they made the training...
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Service and Support
The vendor’s customer service is phenomenal. I had very few issues to begin with, but the customer...
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Win/Loss - Why they were selected (by current clients)
The solution is very reasonably priced. We compared several different products, and this one seemed...
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Functionality and Upgrades
The product is easy for users who input occurrences. It is streamlined and works well. However, the...
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ROI / Cost (care and feeding)
A lot of the outcomes we can get from the platform are on us. If nobody is reporting any data, we...
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ROI / Cost (care and feeding)
We have seen an increase in compliance by using the platform. I didn’t really know there was a...
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Functionality and Upgrades
I feel like we already have everything that we need from the platform. We expanded our use of the...
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Win/Loss - Why they were selected (by current clients)
I am always skeptical of vendors at first because I don’t know whether they are just telling me what...
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Functionality and Upgrades
There are a lot of reports in the platform, and we can pull any kind of data we want to. That...
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Service and Support
For some of the small customizations we want to make, Performance Health Partners trains us on how...
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Relationship
We have been extremely happy with Performance Health Partners. They have done everything we have...
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Functionality and Upgrades
One thing I always tell people when they are looking to use Performance Health Partners' platform is...
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Implementation and Training
We did everything remotely for the training. Performance Health Partners never had to come out, and...
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ROI / Cost (care and feeding)
When we added a certain module, Performance Health Partners charged a lot less than I budgeted for....
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ROI / Cost (care and feeding)
One outcome we have seen from the product is that we have a more structured and reliable contract...
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Relationship
What I like most about the vendor is the leadership. They are very good about customizing products...
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Functionality and Upgrades
The product has built-in dashboards that show us what the highest-risk areas are, like what...
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ROI / Cost (care and feeding)
Performance Health Partners didn't charge me for anything extra, even though I drove them crazy in...
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Functionality and Upgrades
I have recommended Performance Health Partners' product to everybody. I always tell them that the...
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Service and Support
The support people from Performance Health Partners always answer me right away. They are fabulous....
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Implementation and Training
I was told I could get as much training from Performance Health Partners as I needed. The vendor...
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Functionality and Upgrades
I like the ease of inputting an event into the system. The ease of that process has made our staff...
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Implementation and Training
There is some functionality in the system that requires us to go through a lot of steps to review...
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Win/Loss - Why they were selected (by current clients)
We looked at other systems but didn't really consider them because the Performance Health Partners'...
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Sales and Contracting
Everything Performance Health Partners told me they could do came true. The system turned out to be...
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Functionality and Upgrades
This system isn't as intuitive or user friendly as most software. I use different systems quite...
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Relationship
The product is in our long-term plans because it is affordable and Performance Health Partners is...
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Win/Loss - Why they were selected (by current clients)
We had a really antiquated incident reporting system, and when I found Performance Health Partners,...
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ROI / Cost (care and feeding)
Safety Risk and Compliance Solutions is a fairly straightforward system and is so much more...
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Functionality and Upgrades
One reason we went with Performance Health Partners is that we wanted to be able to work with our...
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Implementation and Training
The implementation process with Performance Health Partners was pretty darn smooth. They are great...
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Implementation and Training
Performance Health Partners’ training was okay. It was implemented during COVID-19, so the training...
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Relationship
When we transitioned to a new account manager with Performance Health Partners, we had sort of a...
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Service and Support
Performance Health Partners has a customizable system that is far less expensive than other systems....
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Functionality and Upgrades
The vendor has been very helpful, but a few things in the system could be better. If someone starts...
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Win/Loss - Why they were selected (by current clients)
We switched to this system because we could see how to reduce common events with the data. We can...
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Interfacing and Integration
We use many different programs across our departments, so if the system could transfer data between...
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Service and Support
Performance Health Partners has remarkably quick response times when it comes to returning phone...
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Functionality and Upgrades
We set up several meetings for our organization to learn how to use the system. It has been easy for...
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Functionality and Upgrades
We left our previous system because we couldn't get through our events or see good reports in that...
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Lessons Learned
It took us a few months to really get the system ingrained in our organization. Our employees picked...
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Implementation and Training
We did a couple of training calls with the vendor's people, and those people were very responsive....
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Service and Support
A few things that really stood out to us were the vendor's amazing customer service and their...
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Functionality and Upgrades
The system's medication section includes documentation errors for medication, pharmacy errors,...
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ROI / Cost (care and feeding)
The vendor avoids charging us for every little thing. They have offered us a lot of free hands-on...
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Functionality and Upgrades
I like how easy the solution is for people who are reporting incidents. The solution is just clicks...
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Functionality and Upgrades
If users don't use the solution a lot, then it can be kind of difficult for them to figure out what...
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Relationship
I have personal contacts at Performance Health Partners. If I have questions or concerns, I can...
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Win/Loss - Why they were selected (by current clients)
When we surveyed the market, we looked at a couple of other solutions, but Performance Health...
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Functionality and Upgrades
We track and trend patterns with the product so that we can do corrective actions on any patterns...
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Functionality and Upgrades
The system's outcomes are good because we now have more things to report. The solution helps us to...
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Relationship
The vendor was able to meet our needs in terms of the requirements we need to track event reporting....
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Win/Loss - Why they were selected (by current clients)
We were trying to balance improved functionality with simplicity and ease of use for the end user....
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ROI / Cost (care and feeding)
We are increasing our volume in reports, although not quite to the scale we had hoped. But things...
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Relationship
The vendor has been great. Throughout the process of setting up the system, we used another platform...
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Functionality and Upgrades
The back-office users and managers who work in the system have the biggest issues with the product....
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Interfacing and Integration
Many people on our management team feel like the audits are so tedious that they want to go back to...
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Service and Support
The response time from the service people is a little delayed compared to the previous response...
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Service and Support
I don't see the vendor reaching out to us a lot. We contact them more than they contact us. If the...
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Functionality and Upgrades
Before we had this product, we did incident reporting on a spreadsheet. We sent emails to the...
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Service and Support
I want to give kudos to the Performance Health Partners team because they have been great to work...
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Future Outlook
We wish we had accomplished an integration between our EMR and Performance Health Partners’ system....
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Functionality and Upgrades
Building audits has been a challenge. We have tried to automate everything. My director wanted...
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Implementation and Training
The training was good because it was very short, sweet, and to the point. The vendor has tiny...
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ROI / Cost (care and feeding)
The vendor had a big initial build-out fee. But as we add certain platforms, there is a very minimal...
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Interfacing and Integration
With Performance Health Partners, we have not integrated systems at all, so everything that we do in...
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ROI / Cost (care and feeding)
The product has really helped us get organized as far as online incident reporting goes. It helps us...
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Relationship
We are using multiple platforms from Performance Health Partners. I love Performance Health...
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ROI / Cost (care and feeding)
The product allows everybody to put in information the same way. That is a positive outcome. When we...
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Implementation and Training
If we had more detailed training from Performance Health Partners, that would be helpful.
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Service and Support
I was impressed with the team we worked with in terms of layout, integration, and everything else....
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ROI / Cost (care and feeding)
My plan was for the first year of having the solution, we could have a centralized database with...
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Relationship
The folks at Performance Health Partners communicate very well with us. If I need them to add a new...
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Functionality and Upgrades
Data collection and exploration in the solution are strong. We have great analysis tools for...
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Functionality and Upgrades
There are some parts of the software that are not very intuitive. I think things could be...
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