Safety, Risk, and Compliance Solutions Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Performance Health Partners is very receptive, and we are able to work with them and get new modules...
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Relationship, Product, Value
Safety, Risk, and Compliance Solutions has helped in our regulatory audits. It has been helpful as a...
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Relationship, Product
Safety, Risk, and Compliance Solutions works; it is very solid, but I know that there is other stuff...
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Relationship, Product
The general-user and admin functionalities in Safety, Risk, and Compliance Solutions are very good...
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Operations, Product
Safety, Risk, and Compliance Solutions is just a very simple-to-use software, and I appreciate that...
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Relationship
I am on a first-name basis with the team members from Performance Health Partners. I can email them...
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Value
Performance Health Partners absolutely avoids charging for every little thing. I have never received...
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Product
I find Safety, Risk, and Compliance Solutions very easy to use. I have had some people say it is...
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Product, Value
Using Safety, Risk, and Compliance Solutions, we have been able to track and trend events much more...
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Product
Our previous system was very simplistic, and even though Performance Health Partners’ system is a...
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Operations
Performance Health Partners is very supportive, but their trainings are not very in depth. The...
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Loyalty
We were looking for a new system and met with quite a few different vendors, and Performance Health...
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Relationship
If another organization were going with Performance Health Partners, I would tell them to make sure...
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Product
Performance Health Partners' system is really good for people who don't have anything set up to...
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Product
There are some things we would love to be able to add on down the line in the solution. The biggest...
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Relationship, Operations
I love working with Performance Health Partners. When there are things that Performance Health...
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Relationship, Operations
Performance Health Partners is very responsive, and they are clear about what they can and can't do....
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Product
Performance Health Partners not only has a secure system but also has a system that allows us to...
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Product
There are some things that Performance Health Partners can’t change because of the way their system...
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Value
By using Performance Health Partners, we now have access to better reporting metrics for management...
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Relationship
The vendor provides great customer service.
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Operations, Product
We did a nice job of getting the program out in front of people. Every person we have asked who...
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Product
The email-reminder system has the right intent, but for an organization of our size, it is a little...
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Culture, Value
We were going through some organizational financial challenges, and we asked Performance Health...
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Culture
The system is exactly what Performance Health Partners said it would be. They have been clear about...
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Product
On the integration front, I would love to be able to do some data integration and a little more data...
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Relationship, Product
Performance Health Partners makes adjustments, and for adjustment requests, they use a priority...
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Relationship
There was an outage, and Performance Health Partners got the word out by five o'clock in the...
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Loyalty, Value
The value proposition is good. The product is reasonably priced. If the vendor ever changed that, it...
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Product
What is great is that we get stuff that we probably shouldn't get; the system is that easy. It is...
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Product
Every other health center we have talked to that uses the tool agrees they would use it again. It is...
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Product, Value
In terms of outcomes, we are getting stuff that we never would have gotten before in our risk...
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Loyalty
We were tracking everything manually prior to moving to the vendor's software, so the difference is...
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Relationship, Operations
Performance Health Partners does monthly webinars on a different section of the platform for the...
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Loyalty, Relationship
I wouldn't go back, and I wouldn't choose another vendor. I would totally recommend Performance...
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Operations
The initial end-user training was exactly what it needed to be. It was a four-minute video, a very...
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Product, Value
The product really helps me ensure that we are notified of any incidents. We are able to pull data...
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Product
The product doesn't integrate. It would be great if it could communicate with our EHR.
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Relationship
The vendor’s customer service people are excellent. They are always bugging me to ask for feedback...
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Relationship
Performance Health Partners keeps their promises or tells me they cannot do something. When they say...
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Loyalty, Operations
Performance Health Partners did a really good job with the implementation of the solution. However,...
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Relationship, Operations
I have loved my experience with Performance Health Partners. Their customer service is top notch....
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Product
Things are going well with Performance Health Partners. I have had nothing but great things with...
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Product
The hardest part is that there is some duplication on the occurrence side. For example, if someone...
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Product
Using Safety, Risk, and Compliance Solutions, we track things like building maintenance issues and...
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Relationship, Operations, Value
My overall satisfaction with Safety, Risk, and Compliance Solutions has rated at the top of the...
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Product
We are able to pull out various reports from Safety, Risk, and Compliance Solutions. Performance...
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Operations
The implementation with Performance Health Partners was great. I remember that we had a couple of...
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Relationship
Performance Health Partners sends out regular updates. Their vision for the product and their...
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Product
With Safety, Risk, and Compliance Solutions, we have been able to track some specific incidents...
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Product, Value
We utilize the system’s graphing capabilities to support our performance-improvement efforts. The...
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Operations
Performance Health Partners was right down to the wire for the timeline of the implementation, but...
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Operations, Product
I have used different systems throughout the years, and I have never seen anything so user-friendly....
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Relationship
When the people at Performance Health Partners have set up meetings, they have been prompt and...
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Product
The program was originally designed for a specific set of uses, but we were able to maximize it. We...
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Operations
Performance Health Partners was excellent when it came to education and use of the system. The...
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Operations, Product
One of the biggest strengths of the system is its user-friendly setup. The interface is intuitive,...
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Relationship
We are able to have conversations with Performance Health Partners and tell them our vision and what...
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Product
To look at outcomes, we pull data from the solution daily, weekly, and monthly, depending on what we...
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Operations, Product
The product is very customizable. Everybody in our organization wants to see something different as...
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Relationship
Things have been going fantastically with Performance Health Partners. Their customer service is...
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Relationship
What sets Performance Health Partners apart is their executive leadership. I have worked with a lot...
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Product
We have increased reporting. We have a lot of feedback for ease of entry. Folks are feeling more...
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Relationship, Operations
There are always communication issues during a go-live. Performance Health Partners has great...
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Relationship
There are only a couple of things that don’t meet our needs, but Performance Health Partners already...
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Relationship
When we either need help figuring something out or see a problem in the system and need somebody...
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Operations, Product
With Safety, Risk, and Compliance Solutions, we are able to pull data for our higher administration...
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Relationship, Operations, Product
With Safety, Risk, and Compliance Solutions, we were able to change what data we collected to gather...
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Relationship, Product
In Safety, Risk, and Compliance Solutions, when we attach something to an incident, we can easily...
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Relationship
I only have positive things to say about Safety, Risk, and Compliance Solutions. I would definitely...
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Relationship
If we have something to troubleshoot with Safety, Risk, and Compliance Solutions, usually it is that...
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Product
With the integration of Safety, Risk, and Compliance Solutions, it is all about communication....
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Product
From a user standpoint, Safety, Risk, and Compliance Solutions seems very friendly and very basic....
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Relationship
Anytime we ask questions, Performance Health Partners is very prompt in responding. If we have any...
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Relationship, Operations
The vendor is very responsive when we have a support-related question or issue, but I don't think I...
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Product
The system is pretty much integrated with our EHR. We developed the two together and put them into...
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Product
There is always something that could be improved in the system. We have some users who have issues...
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Loyalty
The system has totally addressed what we needed for occurrence reporting. Our organization plans to...
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Relationship, Product
Performance Health Partners has met expectations. I am pleased with their follow-up. The solution is...
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Relationship, Operations
Performance Health Partners' customer service is top-notch. We have been with the vendor for a long...
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Product
With the administration portion of the system, when managers go in, they can pull out reports from...
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Product
I am sure that Performance Health Partners offers other items with their software. We are just...
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Culture
It took us longer than we hoped to end our contract with our previous vendor, and Performance Health...
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Relationship
Customer service is our top priority. We are constantly talking to patients, vendors, and potential...
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Culture, Operations
When we did demos, we reached out to Performance Health Partners, and their C-suite was involved....
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Product
A big perk of the system is its real-time dashboard. I love the system's dashboard and graphs. We...
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Loyalty
When we reached out to look for a vendor, we wanted a vendor who could keep our budget restraints in...
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Relationship
Performance Health Partners is very responsive to anything we have going on. When we were working on...
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Product, Value
One outcome we have achieved with the system has been the custom ability to change our forms...
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Product
Right now, the system's ability to upload a document into the attachment section is either on or...
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Relationship
Performance Health Partners checks in often. They are really strategically focused and attuned to...
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Product
I really appreciate Safety, Risk, and Compliance Solutions’ up-to-the-minute data and dashboard. I...
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Operations, Product
Safety, Risk, and Compliance Solutions is really easy to use, both on the design side and on the...
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Operations, Value
When I first got to this organization, we were doing incident reports on paper forms, and there was...
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Operations, Product
In customizing the solution, we have found that the vendor has a wide scope of what they can do, but...
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Culture, Value
Performance Health Partners has been very flexible in adding things to the product that we already...
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Relationship, Product
The solution has worked extremely well for us. We needed some help from the vendor, and they were...
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Relationship, Operations
Performance Health Partners has been very good about taking phone calls from us and setting up...
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Product, Value
The system has made data collection much easier. For example, if a client is having some long-term...
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Loyalty, Product
Performance Health Partners has been outstanding. We like that the system is customizable to...
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Loyalty, Product
There is some room for improvement with some of the product's search capabilities and reporting. We...
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Relationship
The vendor has been incredibly supportive in helping us achieve the additional reporting measures we...
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Product, Value
Due to the product, we have been able to create and utilize a more efficient tool for incident...
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Relationship
The vendor is very good at communicating, emailing us, and trying to tell us what they have heard...
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Product
I may have my search results and may only be able to see five results at a time. I may wonder...
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Loyalty, Product
There are a few things that we need to work on, but there are issues on both sides. Providers don't...
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Operations
For someone who is making a purchasing decision, I would tell them to just make sure that they have...
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Relationship
Performance Health Partners is always there to help out if something comes up. If I need to send an...
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Operations, Product
We are using the data from the solution to make improvements. We also use it for our audits so that...
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Loyalty, Product, Value
The solution has definitely made an impact with our board members. They really like the reports and...
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Relationship
I feel like we are aligned with Performance Health Partners and don’t have to look outside for...
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Product, Value
We used to have things in different places, and having everything in Safety, Risk, and Compliance...
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Loyalty
One reason we went with the solution was that our risk management piece was far behind when it came...
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Operations
I get training emails from Performance Health Partners, and the trainings are short, sweet, and...
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Product
The solution hasn’t been too easy for the HR department because there are just some people in the HR...
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Relationship, Operations
I was able to reach out to multiple people at any level at Performance Health Partners throughout...
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Product
With the system, we have found that the end users can't see all the forms that they submit without...
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Loyalty, Product
I am extremely satisfied with the system. The only thing that does not meet our needs involves...
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Loyalty, Relationship, Product
The product is very high-quality. The upgrades have been very seamless; we haven't had any issues...
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Product
The solution has been very simple for the end users and for us. We have had to go in, make some...
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Product
Since we have started using the solution, our reporting features for our incident reports have...
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Operations
Performance Health Partners' system is so simple to use, especially for our end users. We did some...
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Culture, Relationship, Operations
Performance Health Partners offered us a lot of support, but during the go-live and into the build...
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Operations
We don't have ongoing training with Performance Health Partners. There was just the one-time...
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Relationship, Operations
When we were first implementing the tool, we talked to one of the Performance Health Partners...
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Product
The solution is definitely delivering how we expected it to. We are using the platform for incident...
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Loyalty, Product
We vetted several vendors, and Performance Health Partners was our preferred one; the overall...
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Relationship, Operations
The implementation of Performance Health Partners’ solution was really smooth. The vendor is super...
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Value
Through working with Performance Health Partners' system, we can track employee concerns in a...
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Relationship
I have recommended Performance Health Partners. When people are looking for safety reporting...
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Relationship
Performance Health Partners is great. They absolutely keep all their promises and then some....
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Product
Safety, Risk, and Compliance Solutions is a pretty straightforward piece of software. Performance...
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Loyalty, Value
Performance Health Partners absolutely avoids charging for every little thing. I'm so glad that we...
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Operations
Performance Health Partner's training is really good. They offer training all the time. We can pop...
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Product, Value
Because of the solution, we have achieved a better workflow on our safety reporting system. The...
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Value
The vendor avoids charging us for every little thing. They are generous. I haven't heard much from...
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Operations, Product, Value
I would rate the system's ease of use at the top of the scale. I had to train our staff members, and...
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Product
The system assists me in deciding whether I need to do a root cause analysis on a problem or simply...
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Operations
The vendor's implementation services were perfect. I literally did nothing. When the vendor did the...
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Loyalty, Relationship
Performance Health Partners has never failed me. Their executives have answered every email I have...
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Culture, Operations, Value
The system is simple to use, and everyone uses it for every reason under the sun. Performance Health...
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Operations, Product
The system is truly user friendly. Whenever it is implemented, our staff members will use it and...
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Relationship, Product
I had a few incident reports about similar falls because patients hadn't asked for help. When I...
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Product
Recently, I have been producing more reports with the system, but I do that on my own. The vendor...
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Product
We need to work with Performance Health Partners on a few more things, like building the reports...
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Value
Performance Health Partners' prices aren't over-the-top expensive. I looked at other vendors before...
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Operations
Performance Health Partners' training has been good. The vendor does live sessions with us when...
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Product
With Safety, Risk, and Compliance Solutions' incident reporting system, we have been able to put...
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Loyalty
The system has enhancement methods, so we are looking at other ways to use the system. It is very...
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Relationship
We don't have any issues with Performance Health Partners. They have been very helpful. They have...
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Operations
Performance Health Partners was pretty easy to work with on the implementation, and they were very...
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Product
With Performance Health Partners, we have a web-based system, so it isn't fully integrated within...
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Relationship
Performance Health Partners is very receptive to us, and they are very responsive to requests. They...
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Product
Performance Health Partners’ solution has given us improved reporting not only for employees but...
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