Safety, Risk, and Compliance Solutions
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Subject Expert
Ryan Pretnik
Research Director
Commentary Summary
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User Commentary
Service and Support
The support team’s responsiveness is great. If we call and don't get anyone on the phone, we leave a...
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Relationship
The executive leadership team and our account representative have been very engaged from beginning...
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Functionality and Upgrades
One outcome has been real-time data that has been very good for our organization. The software lets...
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Implementation and Training
The vendor's training videos were easy to listen to and navigate. The training was a great, short...
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Functionality and Upgrades
We didn't have any problems getting the software on our server. The product doesn't talk to a lot of...
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Functionality and Upgrades
I like that the software has big colorful icons I can hover over to help identify incidents. There...
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Functionality and Upgrades
The product keeps everything very organized. I love the dashboards because they provide a very quick...
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Other Observations & Comments
I would like to customize how things get sent out to employees. I don't get a whole lot of...
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Functionality and Upgrades
The vendor is revamping their entire system to make it a lot more user friendly and a lot prettier....
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Service and Support
Performance Health Partners is great. I wish they ran our EHR because they are so responsive. If I...
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Implementation and Training
Working with Performance Health Partners has been great. They made training materials specific to...
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Functionality and Upgrades
The current product does exactly what the vendor said it was going to do, but the product leaves...
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Functionality and Upgrades
People are used to simple point-and-click things and not having to click multiple times to get...
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Functionality and Upgrades
Having some additional standardized graphs would be great, and we would like to see improvements...
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Future Outlook
We are excited for the vendor to upgrade the ability of our management team to make changes directly...
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Relationship
I never want to leave Performance Health Partners. We are switching EMR vendors, but I don’t want...
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Implementation and Training
It took me longer to understand the last upgrade because I am not an IT person. I had to ask our...
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Functionality and Upgrades
The solution exchanges data externally. I can print everything and come up with the answers that I...
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Service and Support
I receive support within an hour or less. We don't have risk management emergencies, but Performance...
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Relationship
I recommend the product to everybody. I love Performance Health Partners and can’t give them enough...
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Functionality and Upgrades
The most important thing with Safety, Risk, and Compliance Solutions is having an anonymous way for...
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Service and Support
What I like the most is the immediate response we get from the vendor and our good relationship with...
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Functionality and Upgrades
The product is not always intuitive. There are things that we have to do. We can't just flip around...
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Technology
In using Performance Health Partners' system, we have more streamlined incident reporting. We used...
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Functionality and Upgrades
Performance Health Partners has been very receptive to adding things for us or looking at what they...
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Relationship
The whole team at Performance Health Partners is very effective, friendly, professional, and good at...
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Implementation and Training
Performance Health Partners has a help section with mini videos for specific tasks. Users can watch...
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Other Observations & Comments
The vendor uses a tool called Basecamp to communicate with us, and our group is not really crazy...
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Functionality and Upgrades
There are a few things people complain about regarding the last upgrade. It is hard for us to see...
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Other Observations & Comments
As a non-IT person, some of the product is in a whole new language for me. The vendor’s people have...
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Functionality and Upgrades
The product is user friendly. A login is required for our staff, and they can go in and choose the...
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Functionality and Upgrades
The solution’s reporting piece, dashboards, and graphs are very useful. The product has real-time...
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Other Observations & Comments
We don’t know what Performance Health Partners’ marketing strategy is or how they promote their...
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Functionality and Upgrades
The tool helps us better track what we call occurrences; occurrences are breakdowns or incidents of...
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Relationship
The vendor is very up front and good to work with. Performance Health Partners is very good about...
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Other Observations & Comments
The things that we hear that our staff doesn’t like are not issues on the vendor's side; the issues...
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Relationship
Performance Health Partners is great about keeping all their promises. If I ask for updates, the...
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Future Outlook
I am hopeful about the product’s new build. It has a lot of good functionalities that I would like....
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Service and Support
The process for getting data out of the system is working well. We can summarize and work with the...
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Functionality and Upgrades
The communication tools within the system are cumbersome and not intuitive for the users.
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Implementation and Training
If we are having an issue, something isn't working the way we want it to, or we need to make some...
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Service and Support
If we ever have a roadblock, the people at Performance Health Partners are always accessible and...
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Functionality and Upgrades
Performance Health Partners' tool has been exceptional for our organization and has allowed us to...
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Functionality and Upgrades
The product came prebuilt, but we were able to really customize it to the workflows and the...
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Win/Loss - Why they were selected (by current clients)
We went with Performance Health Partners because they were able to meet our needs more than the...
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Implementation and Training
Performance Health Partners is a phenomenal group of people. We had numerous delays with the...
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Functionality and Upgrades
The difference between our experience with Performance Health Partners and what we were doing...
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Service and Support
The staff is so accommodating and so quick to respond to questions. When we were doing the whole...
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Implementation and Training
After our implementation, the product mostly worked the way that we expected it to. Then the vendor...
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Service and Support
The solution has some bells and whistles. I assign risk levels. Based on those levels, there may be...
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Win/Loss - Why they were selected (by current clients)
We picked Performance Health Partners because we thought that their processes would be very simple...
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Implementation and Training
Performance Health Partners set up the system in a way that helps us to identify issues and trends...
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Interfacing and Integration
During the original demonstration and throughout our use of the system, Performance Health Partners...
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Service and Support
Performance Health Partners has been able to help us out with new technology when we have needed...
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Service and Support
The vendor definitely hit our budget. On top of that, they had good customer service. We never...
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Implementation and Training
The vendor has done well with explaining their dashboard and providing additional training, videos,...
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Sales and Contracting
The vendor could make their customers more aware of all of their offerings because I know they offer...
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Relationship
One of the vendor's executives is involved in every call. We have received good communication from...
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Implementation and Training
The product's implementation was very smooth. The vendor was very supportive, and they were able to...
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ROI / Cost
Our people's response to the solution has been very positive. We have had to do some quick...
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ROI / Cost
We have improved our employee health and safety, patient and client health and safety, grievances,...
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Other Observations & Comments
We are new with Performance Health Partners, but so far we have seen many benefits from being an...
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Other Observations & Comments
I am not sure whether the vendor has an app. I need to check into that, but if there is not an app...
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ROI / Cost
The software has really helped us see everything in a big picture and give our leadership and team...
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Service and Support
The support team has been really good, and we have had some productive web calls and one-on-ones...
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Implementation and Training
The training videos are good for our team, and the vendor has a train-the-trainer model. I like the...
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Service and Support
The people at Performance Health Partners are very approachable. We experience good support and...
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Functionality and Upgrades
Performance Health Partners' system is easy to use. What makes it easy is that there are no...
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Implementation and Training
We had a good implementation and good training from Performance Health Partners. We did everything...
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