Safety, Risk, and Compliance Solutions Commentary
Filtered view: All

Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product, Value

We did a root cause analysis with the program, and we changed certain steps that we do, and the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Safety, Risk, and Compliance Solutions is fantastic. It makes my life easier. It is super simple,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Safety, Risk, and Compliance Solutions meets all our risk management needs. It meets our needs when...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Safety, Risk, and Compliance Solutions exchanges information for me and my staff, and we can assign...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Performance Health Partners has very good customer service, and they are fast. I wanted to do...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Performance Health Partners treats us with dignity and respect, and they treat us as though we have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have seen an increase in medication error reporting, and we didn't really have any way of doing...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Performance Health Partners is super responsive when something is behaving a bit erratically or when...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are really happy with Performance Health Partners’ work effort and their product. They are very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We appreciate the ongoing training that we get from the vendor when they have different things going...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been very attentive to our needs, and when things don't go right, the vendor gets on...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is always trying to improve. We always feel like there are new features and new additions...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The product meets our needs, and the vendor is always able to find things to help us. We are working...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The one area that could be improved in Safety, Risk, and Compliance Solutions is the reporting and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Our implementation of Safety, Risk, and Compliance Solutions was a smooth process for us. The vendor...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Safety, Risk, and Compliance Solutions is an easy-to-use point-of-care solution for entry-level...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Anytime we have questions or need assistance, Performance Health Partners responds quickly, whether...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The help desk people at Performance Health Partners respond immediately to our needs. On one...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our previous platform had some reports that were built in that would automatically build for us and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Performance Health Partners was very easy to work with for the implementation. They have been very...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am looking forward to the platform change we are making with Performance Health Partners. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

With this platform, we have been able to better track data and events. Doing reporting and pulling...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We have been less pleased with Performance Health Partners after the last update. We are not really...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The vendor is not really giving us alerts. We don’t see that they are sensing trends in falls,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Prior to using Performance Health Partners' system, we were using an Excel spreadsheet and going...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We love the Performance Health Partners team, and that is really what sold us on the product. In...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are really excited about being able to use the Performance Health Partners event reporting. Our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There isn't a toll-free number that we can call to reach someone at Performance Health Partners. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I don't have anything negative to say about the people we work with at Performance Health Partners....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the system, we are able to extract data that goes to our quality management team, and that team...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Overall, the product gives us what we need, but it is limited. Things that we see as simple changes...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

The high-level pros that I would tell a peer about Performance Health Partners are the customer...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I would tell a peer that the cons of Performance Health Partners have to do with the implementation...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor is easy to work with; they were very accommodating with scheduling times. Once we got the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is intricate on the back end, but the user's end is super simple and very user friendly....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We didn't realize that we weren't going to have some of the features that we expected from the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

One outcome of the product is that we have been able to increase our number of reports compared to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Performance Health Partners is amazing. If I notice an issue, I send them an email, and within an...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

With Performance Health Partners, I send out emails to anyone who submits a safety event, and it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Performance Health Partners has been very good at communicating. They clearly laid out how our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

We have asked Performance Health Partners for extra training, and they have given that to us. They...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

One thing that would be very helpful would be if Performance Health Partners could provide us with a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like Performance Health Partners' product, but I wish that the vendor could condense certain...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

It isn't possible to upload pictures into the system. We need to be able to do that because we may...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Performance Health Partners, we have put in a more robust system, so we are able to capture a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have been very satisfied with Performance Health Partners; things have been great. The rollout...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Product, Value, Value

Thanks to the product, we have seen effective communication, timely interventions and mitigations,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

The vendor’s support is so much better than before. Our previous person didn’t know the product as...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Operations, Product, Product

We have a really excellent product in Safety, Risk, and Compliance Solutions; we just need to know...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Relationship

Part of the vendor’s excellent responsiveness is the people that reach out to me at the executive...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Performance Health Partners is very professional, interactive, and communicative. Our representative...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If we need more training, Performance Health Partners doesn't charge us extra.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Safety, Risk, and Compliance Solutions is customizable, so we can edit as needed. Performance Health...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Safety, Risk, and Compliance Solutions has a pretty nice setup, and it is also dummy proof, so that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

A design change I would like to see from Performance Health Partners is more of a structure where I...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Performance Health Partners provides our event-reporting system, and I haven't had any concerns with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product has streamlined our ability to navigate through events. As an organization, we have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product’s forms flow really nicely. The information is readily accessible, and I can...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

My only concern with the vendor’s training is that there hasn’t been any training provided for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Working with Performance Health Partners has been amazing. They have been and continue to be...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

An outcome we have seen with Performance Health Partners is that we can integrate our incident...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a missing piece in the solution that we could really use. The vendor says they are going to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Value

Performance Health Partners is one of the only vendors we looked at that had an all-encompassing...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

It would be helpful if Performance Health Partners would assist us with improving the system's use....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Performance Health Partners has been fantastic to work with. They are super responsive, and that has...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our implementation with Performance Health Partners went really well, and the vendor helped answer...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We are a large organization with a complicated reporting structure, and we didn't quite understand...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The solution is very easy to use. I am not sure what else the vendor could add to it. We were very...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We are using the system to look at all types of incidents, and we are using that data to track and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Performance Health Partners' support is very good. Their support team gets back to us very quickly,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty

We chose Performance Health Partners because we had to go with the lowest price that would meet our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We just had an issue recently, and the customer support team fixed it immediately. The vendor lets...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Product

The product has been a really great program. It is very user friendly and very easy to manipulate...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

When we are building a report, there are several things that automatically populate that we don't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

I like the versatility of the product. I like the ability to build forms to direct specific tasks to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

Health Performance Partners has been great to work with. They are very responsive whenever we have...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

We went from a paper-based instant reporting system to an electronic-based system. We have shown...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product

The solution has been great. It is simple to use. It has a built-in compliance line, and that is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product, Product, Value, Value

The tool’s dashboard allows us to see things from our quality and compliance director's perspective....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Relationship

Recently, I got an email from the vendor saying their server was having challenges. They were super...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Loyalty, Relationship, Relationship, Product, Product

Performance Health Partners has had some great references, and they have been a dream to work with....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Loyalty, Operations, Operations, Product, Product

The initial rollout of the system went well. The platform was recently upgraded, and it is super...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Performance Health Partners helps us keep everything the same. Everybody inputs things on the same...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Performance Health Partners is one of the easiest companies to work with. They reply back right...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

One outcome of the product is that we are seeing more incident reports get completed. We can...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The last bill took the vendor longer to do than I thought it would, but the vendor didn't charge me...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor is a great company, and we love working with them. The vendor is very responsive. The...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

We looked at different platforms and did demos, and we liked Performance Health Partners’ product...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The only issue we have had with the product is the inability to integrate with our HR system to keep...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product, Value

An outcome we have seen from using the product is having a much better trending system, and when we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is very responsive to any request to make changes to the system and to generate specific...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Performance Health Partners was very upfront about how it would take some time for us to build the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The system's ease of use was a selling point. Its visualizations are great for end users, and it is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Value

Our contract remained the same, and there was no additional cost for us to move to the new platform....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The platform is a user-friendly system that is very efficient and effective and produces really...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is very supportive. We recently wanted to add a staff member to a list of people whom the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The product could always be cheaper, but we are satisfied with the value we get from the solution.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Performance Health Partners is extremely responsive, and their system is extremely flexible and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We speak to the people from Performance Health Partners. From the beginning, we have dealt with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

We have been able to track and trend our incident reports as a result of using the solution. We have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The biggest takeaway from Performance Health Partners' system is the level of customization that we...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The hardest thing is when there is turnover in the administrator role. The only way people see...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

The customizable reports can be a little cumbersome to build the first time we build them because...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We would like a bit more control over the assignment of additional tasks. The way the system works...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we have any questions, Performance Health Partners gets back to us readily. They are always...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The product requires a bit of a learning curve. The vendor can improve the implementation and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

I don't have a whole lot of hiccups or challenges, especially with the form that I use. With...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I would tell a peer that the system has been great so far. Performance Health Partners delivers on...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor has the best customer service team. If we have any questions, the team responds...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Performance Health Partners (PHP) sets up meetings and reaches out to us for feedback; they welcome...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

We review data in our quality steering council meetings with Performance Health Partners (PHP). I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Performance Health Partners (PHP) is quick to respond to our questions, especially now that we have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training with Performance Health Partners was all virtual, but it was great.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Some of our staff members struggle to use Safety, Risk, and Compliance Solutions, but that is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

It would be nice if the individual who submits an incident report in Safety, Risk, and Compliance...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

When we first met Performance Health Partners, they told us where they wanted to see their company,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Performance Health Partners’ support team has done well. We can always call or email them and get a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are happy with Performance Health Partners. I don’t have any complaints about them.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The support team’s responsiveness is great. If we call and don't get anyone on the phone, we leave a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The executive leadership team and our account representative have been very engaged from beginning...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

One outcome has been real-time data that has been very good for our organization. The software lets...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The vendor's training videos were easy to listen to and navigate. The training was a great, short...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We didn't have any problems getting the software on our server. The product doesn't talk to a lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like that the software has big colorful icons I can hover over to help identify incidents. There...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF