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PharmaForce 340B Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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340B 2023: Functionality & Pricing Drive Purchase Decisions
340B 2023:
Functionality & Pricing Drive Purchase Decisions
March 2023
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User Commentary

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Director

Operations

We had a somewhat sloppy implementation with PharmaForce because of other stuff going on, and...

Nov 2023
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Director

Culture

PharmaForce wanted to move everyone to a new contract that had pretty significantly increased fees...

Nov 2023
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Director

Culture, Relationship

PharmaForce’s upper leadership likes to be involved with their clients. I have talked with their...

Nov 2023
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COO

Product

We have multiple contract pharmacy systems that we work with, and it seems like that is very...

Oct 2023
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COO

Culture, Value

We have our contract with PharmaForce, and we are happy. They haven’t really charged us for anything...

Oct 2023
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COO

Relationship, Product

PharmaForce 340B is doing everything that we need it to do. As for the few little problems that we...

Oct 2023
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Analyst/Coordinator

Product

PharmaForce 340B does receive files from us, but it is not directly connected to our information...

Oct 2023
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Analyst/Coordinator

Product

I don't feel like the product has to be integrated; it is fine as a standalone product. We have all...

Oct 2023
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Analyst/Coordinator

Relationship

PharmaForce is always developing something new. I get new product emails; I know if the vendor has...

Oct 2023
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Analyst/Coordinator

Operations

PharmaForce has a monthly webinar that they share for free, and it is not just for the people who...

Oct 2023
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Analyst/Coordinator

Relationship, Product

PharmaForce is always ready for new solutions. They have new products. Right now, they are kind of...

Oct 2023
||
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Analyst/Coordinator

Relationship

We are mostly getting feedback from the account manager, and I feel comfortable going above that...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Because of the type of program that PharmaForce 340B is, some challenges come with all the new...

Oct 2023
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Analyst/Coordinator

Operations

We don't receive any additional training from PharmaForce per se. We haven't brought on any new...

Oct 2023
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Manager

Relationship

The PharmaForce executives visit with us and go over their contract and new things. They are very...

Oct 2023
||
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Manager

Operations

The training from PharmaForce was pretty standard. The vendor didn't go above and beyond, but they...

Oct 2023
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Manager

Product

PharmaForce 340B has a filter we can turn on to allow us to sort through the data. It would be nice...

Oct 2023
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Manager

Value

Unless things have changed significantly for new clients, PharmaForce’s pricing structure and...

Oct 2023
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Director

Relationship

I don't think I have gotten any executive involvement, but I don't think I have needed any executive...

Sep 2023
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Director

Relationship

Things with PharmaForce have been steady, so there hasn't been much that they have had to do about...

Sep 2023
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Director

Relationship, Product

PharmaForce has been making some changes and updates on their portal.

Sep 2023
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Director

Relationship, Operations, Product

PharmaForce makes all types of information available, like webinars that we can join if we are...

Sep 2023
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Director

Relationship

Our PharmaForce account representative is amazing. I love the regularly scheduled call that we have.

Aug 2023
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Director

Relationship

The vendor is pretty responsive. They are pretty on point with their regular check-in calls, and...

Aug 2023
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Director

Culture

Our contract was supposed to automatically renew, but near the end of it, the vendor decided to make...

Aug 2023
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Director

Relationship, Product

I recommended some changes to the spreadsheets that the vendor provided, and the vendor made those...

Aug 2023
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Director

Product

PharmaForce’s platform is much simpler in comparison to what I have experienced with a prior vendor,...

Aug 2023
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Director

Product

There is a bit of a quirk with the product. If I want to make some setting changes after looking at...

Aug 2023
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Director

Relationship, Product

The only thing that the vendor could do a bit better is make the program highlight or identify the...

Aug 2023
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Director

Loyalty

If we have time to actually use the features in PharmaForce 340B, the options are available to use....

Aug 2023
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Director

Relationship

What makes PharmaForce different is that they communicate. When PharmaForce started out, they were...

Aug 2023
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Director

Operations

I don't remember the initial training with PharmaForce because it was a long time ago, but I...

Aug 2023
||
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Director

Product

PharmaForce 340B has a natural workflow, and we are able to see referral opportunities in the...

Aug 2023
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Director

Relationship

PharmaForce is very responsive, and their support team either answers the phone or calls us back. I...

Aug 2023
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Manager

Relationship

We aren't very happy with PharmaForce. The vendor's people are always friendly, but they aren't...

Jul 2023
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Manager

Relationship

PharmaForce is good at talking. Their people are friendly and responsive, but if they can't answer a...

Jul 2023
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Manager

Product

The system's portal has a lot of bells and whistles. The portal also has access to items like...

Jul 2023
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Manager

Operations

When it comes to training, the product flags things for us to look at. It also guides us on things...

Jul 2023
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Manager

Relationship, Product

For improvements to PharmaForce's system, I would like to see somewhere where we can open a case or...

Jul 2023
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Manager

Loyalty, Operations

PharmaForce's training is great. They have webinars that I attend frequently, and PharmaForce has...

Jul 2023
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Manager

Relationship

PharmaForce delivers on all their promises, but their timing isn't always exactly where it should...

Jul 2023
||
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Manager

Product

I like how easy it is to navigate through the system's portals. I have seen some improvements to the...

Jul 2023
||
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Director

Relationship, Product

Things have been great with PharmaForce. Our account manager is an amazing rockstar. I can't say...

Jul 2023
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Director

Relationship

If I were to talk to the vendor's CEO, I would tell them that some of their reports are available in...

Jul 2023
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Analyst/Coordinator

Operations, Product

The program is very easy to use, and it has been helpful. I have taken more advantage of this...

Jul 2023
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Analyst/Coordinator

Product

I would like to see PharmaForce 340B do something with our in-house pharmacies similar to what it...

Jul 2023
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Analyst/Coordinator

Relationship

PharmaForce has always been up front and honest. They have great communication, and I have been...

Jul 2023
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Analyst/Coordinator

Relationship

I would tell a peer or friend to utilize this program as much as they can. The vendor’s customer...

Jul 2023
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Manager

Operations

We have been happy with PharmaForce 340B. Our implementation was smooth, and we don't really have...

Jul 2023
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Manager

Relationship

At one point, we had regular meetings with the vendor to go over things, but PharmaForce has moved...

Jul 2023
||
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VP/Other Executive

Relationship, Product

PharmaForce 340B is doing a solid job for us. Our relationship with the vendor is going very well;...

Jun 2023
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Director

Loyalty

We decided to go with PharmaForce because we liked the reputation they had with client management,...

Jun 2023
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Director

Loyalty, Product

PharmaForce’s platform definitely seems to be designed for the contract pharmacy model. The vendor...

Jun 2023
||
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Director

Relationship, Product

We have been satisfied with the level of technology and the ability of PharmaForce to do...

Jun 2023
||
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Analyst/Coordinator

Relationship

I would like better technical support when we run into an issue. PharmaForce says they will resolve...

May 2023
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Analyst/Coordinator

Operations, Product

We sometimes don't know about upgrades or issues until an hour before or right after PharmaForce has...

May 2023
||
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Analyst/Coordinator

Operations

There are constant webinars with new things that are coming out. The webinars are also used as a way...

May 2023
||
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Director

Relationship

Months ago, I would have said I liked PharmaForce’s customer service, but that has changed a bit. I...

May 2023
||
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Director

Loyalty, Product

I use other third-party administrator products as well as PharmaForce 340B, and I have noticed that...

May 2023
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Director

Product

A recommendation that I have for PharmaForce would be to enhance their referral capture. Another...

May 2023
||
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Director

Relationship

I have scheduled calls with my PharmaForce representative regularly. They check in on me and provide...

May 2023
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Director

Relationship, Product

I am dependent on PharmaForce to pull my 340B ESP report, and they don't do that on time. I have to...

May 2023
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(0)
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Director

Product

I like the fact that the dashboard in PharmaForce 340B is reliable and that the information is...

May 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

PharmaForce is a little behind in technology, but they are a newer vendor, so I would expect that....

May 2023
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(0)
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Analyst/Coordinator

Relationship

Our PharmaForce account manager is very responsive. They listen to our concerns and have no problem...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

There is always an issue with PharmaForce 340B’s implementations. If we are bringing something from...

May 2023
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(0)
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Analyst/Coordinator

Product

I would like to see a pending claims screen in PharmaForce 340B where we can actually deny claims...

May 2023
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Manager

Operations

None of the third-party administrators actually spend a lot of time training us by going through...

May 2023
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Manager

Relationship

I have people at PharmaForce that are empowered to solve the problems; they just haven't necessarily...

May 2023
||
(0)
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Director

Relationship, Product

I have had a really good experience with PharmaForce, and I haven’t had a single problem with them...

May 2023
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(0)
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Director

Product

PharmaForce 340B works well. It has an intuitive interface and is easy to use, and I get the feeling...

May 2023
||
(0)
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Director

Relationship

PharmaForce's customer service is amazing and proactive in a way that I have not seen from any of my...

May 2023
||
(0)
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Director

Product

PharmaForce 340B is meeting all our current needs except for reporting, but that function is in the...

May 2023
||
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Director

Value

We have been able to increase our 340B savings by using PharmaForce 340B to capture referral...

May 2023
||
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Director

Loyalty, Product

Unless PharmaForce suffers some catastrophic failure, I can't imagine being less satisfied with them...

May 2023
||
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Director

Relationship, Relationship

We have asked PharmaForce to change things, and they have told us that they would look into things...

Apr 2023
||
(0)
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Director

Product, Product

The only thing we don’t like about PharmaForce's system is that it doesn’t use a multiplier when...

Apr 2023
||
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Director

Culture, Culture, Value, Value

The system's piece for contract pharmacy has been a nightmare; there has been trouble from day one....

Apr 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

PharmaForce is telling us that our issues are being worked on, but we are getting penalized for how...

Apr 2023
||
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Manager

Culture, Loyalty, Product

PharmaForce was one of the first vendors in their area with an interactive platform. That was...

Apr 2023
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Manager

Culture, Value

We have had some challenges with making the system unique to our 340B program. There are some things...

Apr 2023
||
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Manager

Loyalty, Operations

When we first moved to PharmaForce 340B, everything went smoothly. We requested some changes to the...

Apr 2023
||
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Manager

Relationship

The product meets a lot of our needs. There is definitely room for improvement, but there have been...

Apr 2023
||
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Manager

Relationship

We are pretty proactive when it comes to our end of the program. We are usually the ones who...

Apr 2023
||
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Manager

Product

The platform is interactive, and pharmacies are able to access it from a different view. That allows...

Apr 2023
||
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Manager

Relationship

We have had a lot of representatives change over the last couple of years. With those changes,...

Apr 2023
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Director

Operations, Product

The only thing that would be very beneficial would be either a community website that we could go to...

Apr 2023
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Director

Relationship

We usually get the same people every time we call in for help from PharmaForce, but there are...

Apr 2023
||
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Director

Value

We ran into issues with paying PharmaForce, which resulted in some disgruntled communications....

Apr 2023
||
(0)
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Director

Product

PharmaForce 340B is easy to use. It is set up well and very intuitive, and I don't have to download...

Apr 2023
||
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Director

Product

We have our search fields at the very top of the screen. We can customize how we want our data to...

Apr 2023
||
(0)
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Analyst/Coordinator

Value

We wanted to try out PharmaForce 340B because it looked simple and easy and had good fees. We wanted...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

I like our representative from PharmaForce. They have regular meetings with us and bring data up on...

Mar 2023
||
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Manager

Relationship

PharmaForce has been very good when issues have come up. The vendor tries to solve issues as quickly...

Feb 2023
||
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Manager

Operations

Our implementation with PharmaForce was excellent. The vendor has been very good at providing...

Feb 2023
||
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Manager

Product

We have had issues with cash discount cards in the system. The solution uses an outside processor,...

Feb 2023
||
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Manager

Product

PharmaForce 340B works very well. The system is very good, and it is very easy to navigate its portal....

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I would warn anyone thinking of working with PharmaForce that the communication will be very good at...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

The portal is very easy to use, but we have some issues with the reporting and how finicky it can...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We loved PharmaForce at first, but then the communication started going downhill. The communication...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

PharmaForce's auditing tool for 340B is spectacular. I love it; it is so easy to use, and it gives...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Due to some of our providers working at eligible clinics and ineligible clinics, we do not have the...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We have not seen any upgrades during the time we have been using the product. We are not sure...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We have been assigned an account manager, and that person has been taking care of everything for us....

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

The implementations with PharmaForce are an absolute breeze. The vendor has a team that is...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

If there is a problem within PharmaForce's systems that PharmaForce knows about, they are really...

Feb 2023
||
(0)
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Analyst/Coordinator

Culture

When we did the demo for the PharmaForce portal, PharmaForce had a lot of awesome reports that they...

Feb 2023
||
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Analyst/Coordinator

Relationship, Operations

The vendor notifies us when things are coming. They send out a quarterly review detailing any...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

We have a regular call with the vendor and have access to our program manager at any time. If there...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

PharmaForce 340B is a standalone product and, to my knowledge, it is never going to integrate with...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

When I send an email to the vendor, 99% of the time, I do not feel like my emails get lost in the...

Feb 2023
||
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Analyst/Coordinator

Relationship

Our project manager has been really great to work with, and we have met with people above them as...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

We see outcomes from the product with reporting and our monthly meetings. The vendor will get ahold...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

What makes PharmaForce stand out is their communication and availability. We have somebody at our...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

We receive our money's worth because everything is working. I don't see any reason to believe that...

Feb 2023
||
(0)
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Manager

Product

I like PharmaForce 340B's auditing tools. They are convenient and easy to use. The system is...

Jan 2023
||
(0)
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Director

Loyalty

PharmaForce is working on an upgrade, and they have included some customers on the advisory...

Jan 2023
||
(0)
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Manager

Relationship

Due to the limitations that manufacturers have put around 340B medications for health centers like...

Jan 2023
||
(0)
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Manager

Relationship, Product

PharmaForce 340B is customizable. PharmaForce has done a really great job of adapting to what we...

Jan 2023
||
(0)
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Manager

Product

The vendor's contract pharmacy platform does not permit as much autonomy to manipulate the data as...

Jan 2023
||
(0)
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Manager

Operations

PharmaForce's implementation team is great and very responsive. We have cell phone numbers for a...

Jan 2023
||
(0)
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Manager

Loyalty, Value

The peer evaluations on behalf of PharmaForce were overwhelmingly positive compared to the peer...

Jan 2023
||
(0)
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Manager

Product, Value

With PharmaForce 340B, we have been able to tackle some of the waste accumulations that we could not...

Jan 2023
||
(0)
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Director

Relationship

PharmaForce does not always have exactly what we are looking for, but they try to make things as...

Jan 2023
||
(0)
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Director

Operations

There was a learning curve, and I don't know whether it was due to PharmaForce’s training, but we...

Jan 2023
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Director

Relationship

We have an account manager who is our main point of contact, and they are very good at getting back...

Jan 2023
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Director

Relationship

Anyone thinking about going forward with PharmaForce 340B needs to make sure they ask as many...

Jan 2023
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Director

Value

When we started with PharmaForce, we didn't want to be paying exorbitant fees, whether they were...

Jan 2023
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Director

Loyalty

We selected PharmaForce because of the vendor's pricing and reportability compliance. Generally...

Jan 2023
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CFO

Product

PharmaForce 340B is a good product overall and is pretty easy to use. I really haven’t had any problems....

Jan 2023
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CFO

Product

PharmaForce 340B does some reports outside of the portal, so we have to get those reports from a...

Jan 2023
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CFO

Relationship

Our PharmaForce account representative is easy to get ahold of. That person is good at being...

Jan 2023
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Director

Loyalty

We decided to go with PharmaForce because they had high ratings on the KLAS website and we got good...

Jan 2023
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Director

Loyalty

We moved away from PharmaForce for split billing because we needed a functioning split-billing...

Jan 2023
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Director

Culture, Operations

The split billing functionality was marketed to us as a product that would work well with our EHR....

Jan 2023
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Director

Value

PharmaForce seems to charge quite a bit for every little thing. The issue could be my bias from...

Jan 2023
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Director

Relationship

The vendor does a great job of communicating changes. They currently have a group of users working...

Jan 2023
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Manager

Operations, Product

The product is really easy to use and user friendly. There are different tabs and things to click on...

Dec 2022
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Manager

Relationship

The vendor sometimes sends out an email with an enhancement request for us to fill out. The vendor...

Dec 2022
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Manager

Operations

It would be nice if the vendor provided training on any new system enhancements that people don't...

Dec 2022
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Manager

Product

One of the features we would like to see is an improvement in the search capability. The product has...

Dec 2022
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Manager

Product

We appreciate that we can go back to data from day one and find information. The data sits there...

Dec 2022
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