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PharmaForce 340B Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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Director

Service and Support

I have been very pleased with the services the vendor has provided. I use third-party systems for...

Jan 2021
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Director

Functionality and Upgrades

The vendor's online dashboard could use a little work. I know it was recently updated, and that is...

Jan 2021
(0)
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Director

Functionality and Upgrades

I have to sign into three different PharmaForce websites to access different information. That is...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

Our experience with the product has been okay. The portal could be a bit more user friendly because...

Jan 2021
(0)
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Analyst/Coordinator

Implementation and Training

With the implementation, everything moved smoothly, and it was actually pretty quick. We had a...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

We were unhappy with our previous system and some of the issues that we had with our files. We...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

The system has been pretty good so far. Now that the system is implemented, communication could be a...

Jan 2021
(0)
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CFO

Functionality and Upgrades

We get all of the data from PharmaForce 340B. The vendor goes over all of our reports with us...

Dec 2020
(0)
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CFO

Functionality and Upgrades

We value PharmaForce because we can have some expertise in an area that we are not going to find...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I looked at a lot of 340B systems. I really think PharmaForce 340B is the best bang for our buck.

Dec 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We purchased PharmaForce 340B because of the excellent portal that it offered. The portal is there,...

Dec 2020
(0)
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Analyst/Coordinator

Service and Support

The customer service from PharmaForce is excellent. They are so helpful and supportive when I call...

Dec 2020
(0)
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Director

Service and Support

I would assume the vendor has supported us well during the COVID-19 crisis based on the fact that I...

Nov 2020
(0)
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Director

Functionality and Upgrades

The product works as promoted. The vendor doesn't really sell the system as much as the state does,...

Nov 2020
(0)
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Director

Functionality and Upgrades

The number one thing I like about the product is that we can see all the claims, especially the...

Nov 2020
(0)
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Director

Service and Support

I like the responsiveness of the vendor. I have referred the vendor to a few different entities, and...

Nov 2020
(0)
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Director

Service and Support

There is nothing earth shattering that I want to see improvements on. There are always little tweaks...

Nov 2020
(0)
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Manager

Relationship

PharmaForce is accessible. When I need to call them, I can get to them.

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is some important functionality that PharmaForce hasn't worked on yet. They need to flag...

Oct 2020
(0)
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Manager

Relationship

PharmaForce adds new account managers to our team, and sometimes these account managers are new to...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The PharmaForce website interface could be better designed. I don't have extensive experience with...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is not enough customizability in PharmaForce 340B for the client to modify things. I have to...

Oct 2020
(0)
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Director

Relationship

The vendor did things they didn’t have to do during the implementation. Their company executives...

Sep 2020
(0)
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Director

Lessons Learned

The training would have been better if it had been more effective. We are still kind of new to the...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

The product has done really well. There were a couple of things that I didn’t take into...

Sep 2020
(0)
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Director

Interfacing and Integration

The system has done really well in terms of integration. We probably don’t have too many teams that...

Sep 2020
(0)
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Director

Functionality and Upgrades

The system’s portals are all over the place. The vendor is working on fixing that, so if they get...

Sep 2020
(0)
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Director

Service and Support

The vendor is really good at getting things done. Their customer service is some of the best I have...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, but they do charge for some things. My only...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

PharmaForce absolutely doesn't nickel-and-dime us. They are very reasonable in terms of getting our...

Sep 2020
(0)
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Director

Relationship

PharmaForce 340B works as it was promoted to. The product quality is very good, and the system is...

Sep 2020
(0)
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Director

Implementation and Training

PharmaForce's implementation services were very good. The implementation went really well. We met...

Sep 2020
(0)
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Director

Service and Support

It is kind of hard for me to say how well the vendor is supporting our integration goals right now....

Sep 2020
(0)
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Director

Relationship

As far as ongoing support goes, we are very happy with our representative right now. The...

Sep 2020
(0)
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Director

Functionality and Upgrades

So far, PharmaForce 340B has worked pretty well for us. I am likely to recommend this product to a...

Sep 2020
(0)
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Director

Service and Support

I would say PharmaForce is pretty proactive. They are constantly reaching out to us to follow up on...

Sep 2020
(0)
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Manager

Implementation and Training

PharmaForce's training has been great. Anytime we have even looked at using some of their other...

Aug 2020
(0)
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Manager

Service and Support

PharmaForce has an online ticket system that is very easy to use, and the vendor is very responsive.

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't think that PharmaForce has nickel-and-dimed us for anything. They haven't told us they were...

Aug 2020
(0)
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Manager

Sales and Contracting

Our biggest disappointment was that PharmaForce didn't meet some of the promises they made when we...

Aug 2020
(0)
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Director

Relationship

I am pretty satisfied with the way things are going with the vendor. I feel like they are small...

Aug 2020
(0)
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Director

Lessons Learned

I like the product. It is pretty easy to use. The vendor's support is good too. The vendor could...

Aug 2020
(0)
 Thank you  Helpful

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Director

Implementation and Training

I rated some of the vendor's implementation and training a little lower because I felt like I was...

Aug 2020
(0)
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Manager

Service and Support

PharmaForce keeps about 80% of their promises. I don’t want to say that they don’t keep their...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

All of our costs are included in monthly fees that we get, and PharmaForce has been very helpful...

Jul 2020
(0)
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Manager

Service and Support

We have a representative from PharmaForce who is our account manager. If something is beyond that...

Jul 2020
(0)
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Manager

Service and Support

The executive involvement that I have had from PharmaForce was a welcome letter. I had an executive...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

PharmaForce caused an overall problem with our FQHC, and then we entered the COVID-19 era and...

Jul 2020
(0)
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Manager

Service and Support

I would tell others looking at the product that I recommend our service manager. We haven’t had the...

Jul 2020
(0)
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Manager

Functionality and Upgrades

When it comes to the product working as promoted, there are some kinks that the vendor is ironing...

Jul 2020
(0)
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Manager

Interfacing and Integration

The vendor has successfully supported our integration goals. PharmaForce is probably the most...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The vendor is upgrading the software and making enhancements to reports every month. With the...

Jul 2020
(0)
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Manager

Service and Support

There are things that I submitted for feedback in the past to get updated regarding product...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The new updates are so frequent, and I think the vendor really values quality improvement and...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We serve a lot of people. We set a goal to score the vendor on their ability to convince us that...

Jul 2020
(0)
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Manager

Service and Support

I haven't needed to use the support’s online submission feature because the support people have...

Jul 2020
(0)
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Manager

Relationship

When I have needed to talk to any of the vendor executives, they have gotten on the phone or have...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product is exactly what we need. We are doing fine. I know exactly what we would expect in terms...

Jul 2020
(0)
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Manager

Future Outlook

As far as receiving our money's worth goes, there are really no red flags. We pretty much get what...

Jul 2020
(0)
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Director

Relationship

We have executive involvement. I can call our executive-level person directly and get that person to...

Jul 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

The product has made such a difference for our hospital. It has really been a lifesaver for us....

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

The vendor offers training, but we haven't taken advantage of it. We haven't even tapped into all...

Jul 2020
(0)
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Manager

Other Observations & Comments

I haven't been in my role very long. Someone from the vendor's leadership called and checked in with...

Jul 2020
(0)
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Manager

Service and Support

I have had a good experience with the vendor's customer service. The software is easy to use and to...

Jul 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have experience with another system that has about 50 reports. The vendor broadcasts that the...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

All of PharmaForce's account managers were previously coordinators, program managers, and analysts....

Jul 2020
(0)
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Manager

Relationship

The vendor definitely keeps their promises. I was surprised by the work PharmaForce put into being...

Jul 2020
(0)
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Manager

Service and Support

We didn't need much initial training. We are using a pharmacy benefit manager (PBM) partner, and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

PharmaForce keeps their promises. When we initially set up, we turned on the pharmacies that I was...

Jul 2020
(0)
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 or  to see details.

Director

Relationship

PharmaForce helped us along from the start with training. On the web, we could go out and look at...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product works equal to or better than how it was promoted to us. I would give the product a high...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

All I have to do is pick up the phone to call, and I can get an answer. So I definitely give...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

We use the product for split billing. When we question any charges, the vendor explains them, and...

Jul 2020
(0)
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Director

Functionality and Upgrades

If I could give PharmaForce a higher score, I would. When I came on board, the system was pretty...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The only training aspect that would be helpful is deeper online help with the portal. There are a...

Jul 2020
(0)
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 or  to see details.

Director

Relationship

The vendor has been really supportive during the COVID-19 crisis. I would tell someone else looking...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The product is definitely part of our long-term plans. We have a weekly phone call with our...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

The vendor has been readily available to help us as we move through the COVID-19 crisis. We have...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

We are completely satisfied with the system. The vendor has been very helpful about putting people...

Jul 2020
(0)
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Director

Relationship

We had a representative early on that we were very happy with, and that person did our...

Jul 2020
(0)
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Director

Service and Support

We had an issue when we were bringing a few independent pharmacies online, and it felt like the...

Jul 2020
(0)
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Director

Service and Support

Maybe once a quarter, I get an email that tells me that the server is down and that the vendor is...

Jul 2020
(0)
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Director

Relationship

The vendor executives are involved. They have my cell phone number. The vendor's fees are low, and...

Jul 2020
(0)
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 or  to see details.

Director

Service and Support

PharmaForce has continued to follow up on things that I have needed during COVID-19. We haven't...

Jul 2020
(0)
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 or  to see details.

Director

Relationship

PharmaForce calls me regularly to ask for ideas to improve the product, and they are actually...

Jul 2020
(0)
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Director

Interfacing and Integration

Integration with the product has been great. PharmaForce comes up with all kinds of ideas, and other...

Jul 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

PharmaForce doesn't nickel-and-dime. They actually reduced their rate. They cut some numbers when I...

Jul 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

When I was new to the 340B program, one of our leaders told me to consider not breaking into the...

Jul 2020
(0)
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Manager

Interfacing and Integration

We have tried other 340B systems, and they weren't able to extract data from our hospital systems....

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would definitely buy PharmaForce 340B again. The vendor's rates are very competitive, and their...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The ease of use for end users is very good. That is one of the things I love about PharmaForce’s...

Jul 2020
(0)
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 or  to see details.

Manager

Service and Support

PharmaForce constantly asks for feedback, and that is good. We don’t use a lot of phone and web...

Jul 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

PharmaForce 340B does a great job of driving tangible outcomes. One of the biggest features of the...

Jul 2020
(0)
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Manager

Relationship

I would definitely recommend PharmaForce. They have been very consistent. As with any organization,...

Jul 2020
(0)
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Manager

Functionality and Upgrades

I can't say enough good things about PharmaForce. I am really glad that we chose them as one of our...

Jul 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

When we were choosing our vendor, it was very difficult to look at all of the different options in...

Jul 2020
(0)
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Director

Relationship

The executive involvement from PharmaForce is great. I thought I was just talking to a salesperson,...

Jul 2020
(0)
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Director

Functionality and Upgrades

The vendor could improve their crosswalk and accumulations bucket. For example, another vendor's...

Jul 2020
(0)
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Manager

Functionality and Upgrades

PharmaForce 340B is a web-based system that is very easy to use, and I can use it from any location...

Jul 2020
(0)
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Manager

Relationship

We have not been audited by HRSA, but we have been assured by PharmaForce that they will help us...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The reports we get from PharmaForce 34B are robust, and I am able to do them all myself.

Jul 2020
(0)
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 or  to see details.

Manager

Technology

I would love to enhance the search function in PharmaForce 340B. I would like to be able to hit the...

Jul 2020
(0)
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 or  to see details.

Manager

Relationship

PharmaForce 340B is very easy to use. It is very easy to navigate, and if we run into any issues, we...

Jul 2020
(0)
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Director

Functionality and Upgrades

PharmaForce 340B is very user friendly. The layouts are the same in each platform. Everything works...

Jul 2020
(0)
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Director

Technology

I would like to see more robust reporting tools in the product. I would like to be able to drill...

Jul 2020
(0)
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Director

Relationship

Our representative from PharmaForce was excellent. It took a long time for us to go through the...

Jul 2020
(0)
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