PharmaForce 340B
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Subject Expert
Jackson Tate
Research Director
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User Commentary
The vendor has made numerous changes to the product in the past, and I assume that they made those...
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The vendor charges us if we need them to provide services outside of what we agreed to. However,...
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PharmaForce 340B is user friendly. We can customize its columns to be the way that we want them to...
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The only thing that I would change about PharmaForce 340B would be the way that the vendor educates...
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PharmaForce 340B is very accessible. We have had some bumps with the solution along the way, but the...
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All companies are trying to make money, but we feel like PharmaForce has their customers' best...
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I have had conversations with some of the vendor's executives. When I have seen the vendor's people...
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Our account manager is really good and accessible. It is almost ridiculous how quick they are to get...
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The first person from PharmaForce who we dealt with during our implementation was really...
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I like the old version of the solution better than the current version. That could be because I...
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I have no real issues with the solution. We did have an issue at one point, but the vendor's people...
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I can't say that I have seen a lot of new technology from PharmaForce, but I am very happy with the...
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If anyone were to ask me whether I would recommend the solution to them, my answer would be an...
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PharmaForce is part of our long-term plans. We had a failed relationship with another vendor before...
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PharmaForce does most of the things they told me they were going to do. My real issues relate to the...
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There hasn’t been a whole lot of executive involvement from PharmaForce. I haven't had much of a...
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Our contract dictates what can and can't be charged for, so PharmaForce is fine in the charging...
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Our initial rollout of PharmaForce 340B was very slow. That may or may not have been a staffing...
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Asking questions is probably on me to some degree, but there isn't a whole lot of training on...
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We don't do a lot of integration with PharmaForce 340B. But for the most part, information that we...
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One thing that I thought would be a little better in PharmaForce 340B is the timing of the...
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PharmaForce 340B could be better, but I also have experience with other third-party administrators,...
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There are some canned reports in PharmaForce 340B that could be developed. In the system's current...
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I don't reach out a whole lot to PharmaForce 340B’s support. I have had a few account managers in my...
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I get calls from pharmacies like Walgreens and CVS; they contact me about stores that I may or may...
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If PharmaForce tightened up the turnaround on the pharmacy invoicing and got some of the canned...
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Some things need to be improved in PharmaForce 340B. But in this space, PharmaForce is a competent...
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The vendor is working on keeping all their promises, and I am trying to work with them, but they...
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The vendor’s online portal has several limitations that make our workload more difficult when we run...
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I feel like there were unclear fee structures sold to me. I thought my fees would have been a little...
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The customer service, account management, and actual humans that I interact with from the vendor are...
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When we were onboarding some of our pharmacies, the PharmaForce team didn't do as well as they...
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The issue could be with our account manager, but after our scheduled management calls with...
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Hopefully, in a year, our satisfaction with PharmaForce will be improved. I hate to speculate. They...
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PharmaForce has kept their promises for the most part. We have had some blips with account managers...
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PharmaForce doesn't have a lot of charges. We aren’t nickel-and-dimed to death. The vendor helps...
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The vendor is available anytime we ask them to be available, and they keep us updated with any of...
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PharmaForce is always looking ahead and looking forward. There is a person on the team that is...
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Maybe the issue isn't PharmaForce's fault, but when we aren't in the solution daily, we have to...
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Because PharmaForce has had such stellar growth, there has been a fair amount of turnover. Our sales...
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We are very pleased with PharmaForce 340B. I like that we can pick up the phone and call, and...
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Everything with PharmaForce has been going well. They have a dedicated implementation team and a...
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There is a gap in terms of addressing grantees in products like PharmaForce 340B. Many products are...
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We have implemented a solution from PharmaForce, and it is working tremendously. It enables us to...
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PharmaForce is very responsive. They are a good group of folks. The vendor is new to the market, but...
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I like the PharmaForce website. It is easy to go to and get the information that I need. There are...
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I like the responsiveness of our representative. I usually hear back about any problems I have on...
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When we were looking at solutions, PharmaForce mentioned that they could set up each geographic area...
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We have no problems with PharmaForce 340B. One benefit of the software is the price. It is a cheaper...
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Customer service is a strength of PharmaForce. I have really enjoyed the account managers. They have...
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One pain point with PharmaForce 340B is the reconciliation of payments. The reconciliation data...
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I have no real complaints about PharmaForce 340B. Everything has been great except the payment...
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The product is intuitive and easy to navigate. Someone can pick up the system quickly and easily get...
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We automate file transfers to PharmaForce, and that seems to be working fine. We have limited...
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I like the product’s reporting functionality because it generates transparent reports. I also like...
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PharmaForce is a newer company, and they are very reactionary to everything in the 340B space. That...
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It is very easy to get in touch with our account manager. If they don't have an answer, they get...
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I probably wouldn't buy PharmaForce 340B again because we had such a rough start with it. The system...
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PharmaForce is very good about following through on things. They do about 95% of the things that we...
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We have had multiple account managers with PharmaForce since we implemented the product. There has...
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The training I received was very thorough. I do use the system daily, and if I have a question,...
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PharmaForce's system is great. I like the way it is laid out and how detailed it is, and the tabs...
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I love our current PharmaForce representative. That individual is very helpful, and they are always...
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A big part of what we use PharmaForce 340B for is compliance. We had a big audit of our compliance...
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The training was very minimal. If PharmaForce had more in-depth training, that would be nice. I had...
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The vendor keeps their promises compared to other companies I have worked with. PharmaForce may not...
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When we were looking for a product, the biggest things for me were fees and transparency. That is...
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I was happy with the support and the implementation timeline. I am still going through an...
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PharmaForce had good communication and transparency during our implementation. All of our users...
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We needed a certain detail to be broken out of our reporting when we first got the system. That was...
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We have achieved the results that we expected with the system. We have the ability to easily export...
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I have no doubt that PharmaForce will be able to meet all of our needs within the next few months....
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The vendor's support people are very responsive. If we bring up an issue, then they are willing and...
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Price was the main reason that we went with PharmaForce 340B. Overall, we could achieve cost savings...
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Things have been going really well. PharmaForce has made a lot of enhancements to the searching and...
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PharmaForce has really great customer service. The customer service people handle things within a...
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I would tell others to get this system. It is very easy to use. The reporting is phenomenal. I don’t...
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We chose PharmaForce 340B because of the transparency in the system and its usability. It wasn't...
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For the most part, the vendor has met our expectations in terms of customer service. The service is...
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With any conversion to a new system, we are not going to know all the ins and outs of the system and...
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A lot of the vendor’s executives have been involved in everything that we have done so far.
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We were having issues with our old vendor, so we began looking at other solutions. Someone from our...
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We had some trouble during the implementation, but that wasn't PharmaForce's fault. The manager over...
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I have never had a communication problem with PharmaForce. I have a regular call with our...
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PharmaForce is broadening the reports that we can get in their portal. Even though CVS and Walgreens...
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The only thing I would ding PharmaForce for is the way they do financial statements. There is a lot...
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PharmaForce 340B is a web-based system, so it is always up to date, and that is nice.
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PharmaForce’s support has been very good. The account team is very responsive. A couple of issues...
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The solution is very good. The amount of control and visibility we have on the portal is great. We...
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If PharmaForce could make one improvement, it is with their web portal. They have two separate...
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PharmaForce's portal isn't easy to use. It will be detrimental if they don't update their portal to...
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The solution is very customer friendly, and the vendor's customer service is great. I have been able...
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PharmaForce told us they would always help and respond within 24 hours, but that hasn't always been...
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The only way for my employees to log in to PharmaForce 340B is through their personal cell phones,...
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One thing that someone who is new to PharmaForce 340B needs to make sure of is that the financial...
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For PharmaForce 340B, there are no manuals. We have requested manuals, but the vendor is still...
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We have had some frustrations. Initially, PharmaForce 340B wasn't set up properly, so we had issues...
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I have harped on an issue for months, and nobody believed me or started to fix the issue until...
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There is a huge disconnect between PharmaForce and the companies they work with. I don’t know...
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We have had challenges with our split billing. At times, we receive things in the wrong place....
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With PharmaForce 340B, I can see the billed insurance and the group processor control number. For...
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If we hold the vendor accountable, they keep all their promises. If we were very passive, things...
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The implementation was pretty smooth. Pharmaforce is very willing to assist us in training on the fly....
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I like the vendor’s responsiveness to issues. The support is quick. I can send an email to my...
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I like the online platform. It is very user friendly and brings a lot of visibility. The platform is...
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I wish some things were combined. The split billing module is different than the contract pharmacy...
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PharmaForce did a good job with their implementation, but there were a couple of times where they...
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I liked that the training was done with a live webinar. There was more of a visual presentation that...
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One thing I don't really like about the system is that when we go to punch out with the distributor,...
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The system is fairly easy to use. Finding things on our crosswalk or financial reports is a pretty...
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We can’t have two NDCs on one item, so we have to only pick one. If we go to order an item, and we...
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The service and support people are great. They are easy to get ahold of. We have a regular phone...
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It was kind of neat that at the very beginning, during the implementation, I was able to talk to the...
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We are able to pull reports into Excel, but it would be nice if we could pull those into a PDF. That...
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PharmaForce is very accessible. They have been patient while we have learned things, and they have...
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PharmaForce has been very responsive to my questions. If I have any issues, then they will work with...
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We have had multiple different account managers. We changed out the people who weren't a good fit,...
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The vendor needs to be proactive and to get to know their clients and anticipate their needs and...
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I am a little disappointed. I have a new representative who does not seem to be on the ball like my...
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The reporting process could be a bit better. We have a meeting on a regular basis to catch up, and...
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The system has a referral capture process. I am not using that currently because we were just so...
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One of the reasons that we went with PharmaForce was we had struggled so much with trying to get...
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I wear 500 hats here. 340B is one of those hats, so I am not an expert in 340B. I rely on the...
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The vendor could improve in retaining their staff. Just when we seem to be making progress with...
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The product isn’t entirely meeting our needs because of some of the reporting. When we use the...
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On my contract pharmacy side, I have got a couple of low-volume places that I would like to keep on...
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I have never had an upgrade not work. The things that the vendor implements work every time.
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There is one main person who I work with the most, but that doesn't limit me to one individual....
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The vendor will offer to do things for us without charging us. PharmaForce creates processes and...
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The vendor provides all the training we want anytime we want. There is never an issue of training a...
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We are really pleased with PharmaForce. They have great customer service. That is rare these days....
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PharmaForce is very proactive. If there is ever an issue, they let us know. The vendor's customer...
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PharmaForce made the implementation process very easy. They were very responsive and did a thorough...
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So far, PharmaForce has been very good at keeping their promises. I have a regular meeting with my...
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The only thing that frustrates me with PharmaForce 340B is the password process. It probably isn't...
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PharmaForce 340B works great. I haven't had any issues with how it functions. We go in and do our...
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We have a set fee every month with PharmaForce, and I don't think that it has ever changed. We are...
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The measurable outcomes are very good because I can see what my 340B savings is at any moment. I can...
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The reason I went with PharmaForce 340B and split billing software in general was that I wanted to...
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When larger vendors have platforms for 340B contract pharmacies, those vendors have a bit more data...
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Out of all the third-party administrators I use for my contract pharmacy accounts with my 340B...
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My account representative has been busy with things that have taken a lot of their attention, yet...
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In order to audit and stay compliant, the information that we need is readily available at all...
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Overall, our experience has been fantastic. I have had different account managers, but the one that...
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PharmaForce 340B made the most economic sense. The vendor's different administration fees made...
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I can't give the product's ease of use a perfect score. That is probably more reflective of the...
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PharmaForce 340B's reporting and data are very good when it comes to finding areas where we aren't...
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There were a couple of weak spots in our implementation of the solution. The person who the vendor...
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The vendor addressed everything that came up during our implementation. We had some things that they...
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The vendor follows up with us on quarterly calls, and our account manager contacts us frequently....
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I have access to a couple of the vendor's executives. I can contact them if I have any issues.
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We would like to see less turnover with our representatives. I understand that turnover is...
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PharmaForce 340B is a little expensive because of the minimum fees per pharmacy. That is one of the...
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A third-party administrator adjusting price points based on the competition makes for client...
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We negotiated our fee with the vendor, and that fee has been consistent throughout our relationship...
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The product has been good. The poor functionality in PharmaForce 340B is because of the poor...
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The vendor keeps their promises, but sometimes that takes some prodding. When the vendor was new in...
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I haven’t seen any training. Some of the people who work for me have talked to the vendor and gotten...
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In terms of the service being proactive, the vendor lets me know when things happen, but I typically...
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I don’t know that the vendor is driving any outcomes for me right now. For what we are paying, I...
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We would definitely buy the solution again. When we were new to the 340B Management System scene,...
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The benefit to PharmaForce 340B is that it helps us make sure that everyone knows exactly what we...
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PharmaForce has been great. PharmaForce is light-years ahead of other third-party administrators we...
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We have calls with PharmaForce on a regular basis, and they go through our claims. They look and...
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PharmaForce avoids charging for every little thing. One previous third-party administrator charged...
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There are some features that PharmaForce is getting ready to add to the platform. One feature I...
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I just love the vendor’s responsiveness when we have issues. Even if they don’t have an answer right...
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PharmaForce’s fee schedule is really good compared to other third-party administrators' fee...
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