PharmaForce 340B
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Jackson Tate
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User Commentary

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Manager

Relationship

PharmaForce is doing pretty well for us. There are a lot of things that have happened over the last...

Oct 2022
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Manager

Functionality and Upgrades

We probably receive the most value from PharmaForce’s web portal. It is very user friendly and...

Oct 2022
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Manager

Service and Support

PharmaForce seems to be knowledgeable about the 340B program. They don't just have a handful of...

Oct 2022
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Manager

Other Observations & Comments

We did have one account executive that we really struggled with, and the company was really...

Oct 2022
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Manager

Functionality and Upgrades

We would love to see a single sign-on functionality so that we can get to both the billing and the...

Oct 2022
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Manager

Technology

PharmaForce does not really have a need for new technology because their technology is pretty on top...

Oct 2022
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Director

ROI / Cost (care and feeding)

PharmaForce charges us for every little thing. For example, they charge us to transfer money to us,...

Oct 2022
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Director

Functionality and Upgrades

The product does what PharmaForce said it would do. It is very easy to use, and the product is...

Oct 2022
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Director

Functionality and Upgrades

For the PharmaForce product to meet all of my needs, the vendor needs to report data directly to a...

Oct 2022
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Director

Interfacing and Integration

I don’t see any problems with PharmaForce’s integration, but that could be because our IT team fixes...

Oct 2022
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Director

Service and Support

I am not sure about absolutes, but today, PharmaForce has done what they said they would do. The...

Oct 2022
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Director

Sales and Contracting

PharmaForce could do better in bringing solutions to us without us having to request them. The...

Oct 2022
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Director

Lessons Learned

Even though PharmaForce is not where I would really like them to be, they are probably as good as...

Oct 2022
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Director

Other Observations & Comments

PharmaForce grew quickly. They got Best in KLAS the first or second full year they were out, and...

Oct 2022
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Director

Service and Support

I have had several account managers from PharmaForce, and I am really happy with the one I have...

Oct 2022
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Director

Relationship

The vendor has grown quite a bit since I selected them. They have gone through some growing pains...

Oct 2022
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Director

ROI / Cost (care and feeding)

When we have done our contract pharmacy audit, we have seen our qualifications get better. The...

Oct 2022
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Director

Implementation and Training

We have had the same people from PharmaForce in the same positions for quite a while, and they still...

Oct 2022
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Director

Service and Support

We had a little hiccup with PharmaForce’s email system that caused some delays. I think the vendor...

Oct 2022
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Director

Relationship

The executive involvement is solid. However, if PharmaForce would get us the reimbursements we need,...

Oct 2022
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Director

Interfacing and Integration

We have regular training with PharmaForce. We are working to integrate the product with our EMR.

Oct 2022
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Director

Service and Support

PharmaForce is very responsive and easy to get ahold of. They are fine to work with on...

Oct 2022
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Manager

Future Outlook

PharmaForce 340B is doing great for us, but there has been a challenge with all the manufacturer...

Oct 2022
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Manager

Relationship

Things with PharmaForce are not great. We have had some issues. We were promised that those issues...

Sep 2022
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Manager

ROI / Cost (care and feeding)

A local pharmacy has central replenishment, and that information is not reflected in PharmaForce's...

Sep 2022
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Manager

ROI / Cost (care and feeding)

PharmaForce's system has allowed things to be overordered, and things have been ordered that...

Sep 2022
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Manager

Interfacing and Integration

There are issues with PharmaForce 340B’s interfaces with other systems, so none of the information...

Sep 2022
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Manager

Functionality and Upgrades

I don't think there have been any recent upgrades to the product. I don't think anything has changed...

Sep 2022
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Manager

Functionality and Upgrades

I like how the system's portals are set up.

Sep 2022
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Director

Sales and Contracting

We anticipated that PharmaForce 340B was going to function in a certain way, and as we got into the...

Sep 2022
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Director

Service and Support

The person at PharmaForce that was in charge of implementing the split billing was absolutely...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

We went with PharmaForce because they offered a better reporting structure and because our previous...

Sep 2022
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Director

Functionality and Upgrades

There are a few things that our previous product did better than PharmaForce 340B. PharmaForce has...

Sep 2022
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Director

Relationship

PharmaForce wasn’t entirely up front with us. They didn’t tell us what would happen with the...

Sep 2022
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Director

Functionality and Upgrades

PharmaForce 340B is complicated, but it makes it simple to keep everything in one place. The design...

Aug 2022
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Director

Service and Support

PharmaForce is growing significantly in delivering new technology. That is a good thing, but they...

Aug 2022
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Director

Service and Support

Sometimes our organization will have unique issues within PharmaForce 340B, And those generally...

Aug 2022
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Director

Functionality and Upgrades

We are extremely satisfied with how PharmaForce 340B helps identify opportunities that other...

Aug 2022
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Director

Relationship

We have able been able to build good relationships with the PharmaForce team. They are easily...

Aug 2022
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Director

Functionality and Upgrades

The changes in PharmaForce 340B have been especially difficult for us. The manufacturer issues with...

Aug 2022
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VP/Other Executive

Relationship

Everything is going well with PharmaForce. We haven’t had any issues at all, and I don't know of...

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

PharmaForce's services are not very expensive for a third-party administrator, and they provide...

Aug 2022
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VP/Other Executive

Service and Support

The PharmaForce team is really responsive. No team is perfect, of course, but by and large, they are...

Aug 2022
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VP/Other Executive

Relationship

I would tell a peer that PharmaForce understands the struggles of the covered entity better than...

Aug 2022
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Director

Functionality and Upgrades

The product does a lot of the work in the background, so I don't have to do that work. The web...

Aug 2022
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Director

Relationship

I have a regular meeting with PharmaForce, and they go over my contract pharmacy performance. I feel...

Aug 2022
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Director

Relationship

Our issues have had less to do with PharmaForce and more to do with some intermediary companies that...

Aug 2022
||
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Director

Relationship

Today, the solution offers everything we need to achieve our current goals. I would definitely like...

Aug 2022
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Director

Relationship

PharmaForce is extremely responsive, and I have loved how consistently transparent they are. They...

Aug 2022
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Director

Implementation and Training

Our implementation of PharmaForce 340B was very nice. We had some problems with our previous vendor,...

Aug 2022
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Director

Implementation and Training

We meet with PharmaForce regularly, and they communicate with us and have very good one-on-one...

Aug 2022
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Nurse

Service and Support

PharmaForce is working on things, and they are doing well. Our training at the beginning and our...

Jul 2022
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VP/Other Executive

Sales and Contracting

I haven’t seen a lot of extra charges from PharmaForce. I think the vendor just charges for the...

Jul 2022
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VP/Other Executive

Interfacing and Integration

I am not happy with PharmaForce 340B's integration because we had an issue with some of the data...

Jul 2022
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VP/Other Executive

Service and Support

My opinion of PharmaForce’s support is a little tricky. We had regular meetings with a support...

Jul 2022
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VP/Other Executive

Implementation and Training

As far as training goes, we just did a quick run-through of some slides in the beginning. The slides...

Jul 2022
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Nurse

Service and Support

What I liked about PharmaForce was the initial training during the implementation. We transitioned...

Jul 2022
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Manager

Functionality and Upgrades

PharmaForce 340B doesn’t have a database of previous records and requests. When I ask a question, I...

Jul 2022
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Manager

Functionality and Upgrades

PharmaForce allows us to manually send them reports; they don’t need the live data feed. They can...

Jul 2022
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Manager

Relationship

The vendor responds very well to my questions and emails. When I have ideas, I just send an email...

Jul 2022
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Director

Functionality and Upgrades

If I could ask for anything from PharmaForce, it would be a reporting dashboard. Currently, the...

Jul 2022
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Director

Other Observations & Comments

PharmaForce 340B is not as intuitive or straightforward as other third-party administrator...

Jul 2022
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Director

Service and Support

What PharmaForce lacks in tools and reporting, they more than make up for in customer service. If I...

Jul 2022
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Director

Relationship

PharmaForce is transparent. They share all their data and information on a regular basis. I don't...

Jul 2022
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Director

Functionality and Upgrades

The biggest positive takeaway is that PharmaForce's services are really straightforward,...

May 2022
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Director

Service and Support

PharmaForce provides a recurring call where I can touch base with my contact, and they address my...

May 2022
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Director

Relationship

I haven't had any negative experiences to date. I couldn't be more satisfied. We only pay...

May 2022
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Director

Functionality and Upgrades

The data feeds that we send PharmaForce are a file, so we don't have to build a bunch of interfaces...

May 2022
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Director

Other Observations & Comments

I don't know that meeting our organization's integration goals is completely within PharmaForce's...

May 2022
||
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Director

Service and Support

I had a conversation with a PharmaForce executive when we were in discussions to purchase the...

May 2022
||
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Director

Other Observations & Comments

The vendor has made numerous changes to the product in the past, and I assume that they made those...

Mar 2022
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Director

ROI / Cost (care and feeding)

The vendor charges us if we need them to provide services outside of what we agreed to. However,...

Mar 2022
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Director

Functionality and Upgrades

PharmaForce 340B is user friendly. We can customize its columns to be the way that we want them to...

Mar 2022
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Director

Implementation and Training

The only thing that I would change about PharmaForce 340B would be the way that the vendor educates...

Mar 2022
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Director

Relationship

PharmaForce 340B is very accessible. We have had some bumps with the solution along the way, but the...

Feb 2022
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Director

ROI / Cost (care and feeding)

All companies are trying to make money, but we feel like PharmaForce has their customers' best...

Feb 2022
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Director

Relationship

I have had conversations with some of the vendor's executives. When I have seen the vendor's people...

Feb 2022
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Director

Service and Support

Our account manager is really good and accessible. It is almost ridiculous how quick they are to get...

Feb 2022
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Director

Implementation and Training

The first person from PharmaForce who we dealt with during our implementation was really...

Feb 2022
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Director

Functionality and Upgrades

I like the old version of the solution better than the current version. That could be because I...

Feb 2022
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Director

Relationship

I have no real issues with the solution. We did have an issue at one point, but the vendor's people...

Feb 2022
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Director

Technology

I can't say that I have seen a lot of new technology from PharmaForce, but I am very happy with the...

Feb 2022
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Director

Relationship

If anyone were to ask me whether I would recommend the solution to them, my answer would be an...

Feb 2022
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Director

Future Outlook

PharmaForce is part of our long-term plans. We had a failed relationship with another vendor before...

Feb 2022
||
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Manager

Relationship

PharmaForce does most of the things they told me they were going to do. My real issues relate to the...

Feb 2022
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Manager

Service and Support

There hasn’t been a whole lot of executive involvement from PharmaForce. I haven't had much of a...

Feb 2022
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Manager

ROI / Cost (care and feeding)

Our contract dictates what can and can't be charged for, so PharmaForce is fine in the charging...

Feb 2022
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Manager

Implementation and Training

Our initial rollout of PharmaForce 340B was very slow. That may or may not have been a staffing...

Feb 2022
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Manager

Other Observations & Comments

Asking questions is probably on me to some degree, but there isn't a whole lot of training on...

Feb 2022
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Manager

Interfacing and Integration

We don't do a lot of integration with PharmaForce 340B. But for the most part, information that we...

Feb 2022
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Manager

Functionality and Upgrades

One thing that I thought would be a little better in PharmaForce 340B is the timing of the...

Feb 2022
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Manager

Functionality and Upgrades

PharmaForce 340B could be better, but I also have experience with other third-party administrators,...

Feb 2022
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Manager

Functionality and Upgrades

There are some canned reports in PharmaForce 340B that could be developed. In the system's current...

Feb 2022
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Manager

Service and Support

I don't reach out a whole lot to PharmaForce 340B’s support. I have had a few account managers in my...

Feb 2022
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Manager

Relationship

I get calls from pharmacies like Walgreens and CVS; they contact me about stores that I may or may...

Feb 2022
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Manager

Future Outlook

If PharmaForce tightened up the turnaround on the pharmacy invoicing and got some of the canned...

Feb 2022
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Manager

Lessons Learned

Some things need to be improved in PharmaForce 340B. But in this space, PharmaForce is a competent...

Feb 2022
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Director

Relationship

The vendor is working on keeping all their promises, and I am trying to work with them, but they...

Feb 2022
||
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Director

Functionality and Upgrades

The vendor’s online portal has several limitations that make our workload more difficult when we run...

Feb 2022
||
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Director

ROI / Cost (care and feeding)

I feel like there were unclear fee structures sold to me. I thought my fees would have been a little...

Feb 2022
||
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Director

Service and Support

The customer service, account management, and actual humans that I interact with from the vendor are...

Feb 2022
||
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Director

Implementation and Training

When we were onboarding some of our pharmacies, the PharmaForce team didn't do as well as they...

Feb 2022
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Director

Service and Support

The issue could be with our account manager, but after our scheduled management calls with...

Feb 2022
||
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Director

Future Outlook

Hopefully, in a year, our satisfaction with PharmaForce will be improved. I hate to speculate. They...

Feb 2022
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Analyst/Coordinator

Relationship

PharmaForce has kept their promises for the most part. We have had some blips with account managers...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

PharmaForce doesn't have a lot of charges. We aren’t nickel-and-dimed to death. The vendor helps...

Feb 2022
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Analyst/Coordinator

Service and Support

The vendor is available anytime we ask them to be available, and they keep us updated with any of...

Feb 2022
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Analyst/Coordinator

Relationship

PharmaForce is always looking ahead and looking forward. There is a person on the team that is...

Feb 2022
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Analyst/Coordinator

Other Observations & Comments

Maybe the issue isn't PharmaForce's fault, but when we aren't in the solution daily, we have to...

Feb 2022
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Director

Relationship

Because PharmaForce has had such stellar growth, there has been a fair amount of turnover. Our sales...

Jan 2022
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Director

Service and Support

We are very pleased with PharmaForce 340B. I like that we can pick up the phone and call, and...

Jan 2022
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VP/Other Executive

Implementation and Training

Everything with PharmaForce has been going well. They have a dedicated implementation team and a...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

There is a gap in terms of addressing grantees in products like PharmaForce 340B. Many products are...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We have implemented a solution from PharmaForce, and it is working tremendously. It enables us to...

Jan 2022
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VP/Other Executive

Relationship

PharmaForce is very responsive. They are a good group of folks. The vendor is new to the market, but...

Jan 2022
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Manager

Functionality and Upgrades

I like the PharmaForce website. It is easy to go to and get the information that I need. There are...

Jan 2022
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Manager

Service and Support

I like the responsiveness of our representative. I usually hear back about any problems I have on...

Jan 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we were looking at solutions, PharmaForce mentioned that they could set up each geographic area...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have no problems with PharmaForce 340B. One benefit of the software is the price. It is a cheaper...

Jan 2022
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Director

Service and Support

Customer service is a strength of PharmaForce. I have really enjoyed the account managers. They have...

Jan 2022
||
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Director

Functionality and Upgrades

One pain point with PharmaForce 340B is the reconciliation of payments. The reconciliation data...

Jan 2022
||
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Director

Relationship

I have no real complaints about PharmaForce 340B. Everything has been great except the payment...

Jan 2022
||
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Director

Functionality and Upgrades

The product is intuitive and easy to navigate. Someone can pick up the system quickly and easily get...

Jan 2022
||
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Director

Other Observations & Comments

We automate file transfers to PharmaForce, and that seems to be working fine. We have limited...

Jan 2022
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Director

Functionality and Upgrades

I like the product’s reporting functionality because it generates transparent reports. I also like...

Jan 2022
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Director

Relationship

PharmaForce is a newer company, and they are very reactionary to everything in the 340B space. That...

Jan 2022
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Director

Service and Support

It is very easy to get in touch with our account manager. If they don't have an answer, they get...

Jan 2022
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Manager

Implementation and Training

I probably wouldn't buy PharmaForce 340B again because we had such a rough start with it. The system...

Jan 2022
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Manager

Relationship

PharmaForce is very good about following through on things. They do about 95% of the things that we...

Jan 2022
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Analyst/Coordinator

Relationship

We have had multiple account managers with PharmaForce since we implemented the product. There has...

Jan 2022
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Analyst/Coordinator

Service and Support

The training I received was very thorough. I do use the system daily, and if I have a question,...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

PharmaForce's system is great. I like the way it is laid out and how detailed it is, and the tabs...

Jan 2022
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Manager

Service and Support

I love our current PharmaForce representative. That individual is very helpful, and they are always...

Jan 2022
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Director

Functionality and Upgrades

A big part of what we use PharmaForce 340B for is compliance. We had a big audit of our compliance...

Jan 2022
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Director

Implementation and Training

The training was very minimal. If PharmaForce had more in-depth training, that would be nice. I had...

Jan 2022
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Director

Relationship

The vendor keeps their promises compared to other companies I have worked with. PharmaForce may not...

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

When we were looking for a product, the biggest things for me were fees and transparency. That is...

Jan 2022
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Director

Implementation and Training

I was happy with the support and the implementation timeline. I am still going through an...

Jan 2022
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VP/Other Executive

Implementation and Training

PharmaForce had good communication and transparency during our implementation. All of our users...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We needed a certain detail to be broken out of our reporting when we first got the system. That was...

Jan 2022
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VP/Other Executive

ROI / Cost (care and feeding)

We have achieved the results that we expected with the system. We have the ability to easily export...

Jan 2022
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VP/Other Executive

Future Outlook

I have no doubt that PharmaForce will be able to meet all of our needs within the next few months....

Jan 2022
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VP/Other Executive

Service and Support

The vendor's support people are very responsive. If we bring up an issue, then they are willing and...

Jan 2022
||
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Price was the main reason that we went with PharmaForce 340B. Overall, we could achieve cost savings...

Jan 2022
||
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Manager

Functionality and Upgrades

Things have been going really well. PharmaForce has made a lot of enhancements to the searching and...

Jan 2022
||
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Manager

Service and Support

PharmaForce has really great customer service. The customer service people handle things within a...

Jan 2022
||
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Manager

Functionality and Upgrades

I would tell others to get this system. It is very easy to use. The reporting is phenomenal. I don’t...

Jan 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose PharmaForce 340B because of the transparency in the system and its usability. It wasn't...

Jan 2022
||
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Manager

Service and Support

For the most part, the vendor has met our expectations in terms of customer service. The service is...

Jan 2022
||
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Manager

Technology

With any conversion to a new system, we are not going to know all the ins and outs of the system and...

Jan 2022
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Manager

Relationship

A lot of the vendor’s executives have been involved in everything that we have done so far.

Jan 2022
||
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We were having issues with our old vendor, so we began looking at other solutions. Someone from our...

Jan 2022
||
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Analyst/Coordinator

Service and Support

We had some trouble during the implementation, but that wasn't PharmaForce's fault. The manager over...

Jan 2022
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Analyst/Coordinator

Service and Support

I have never had a communication problem with PharmaForce. I have a regular call with our...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

PharmaForce is broadening the reports that we can get in their portal. Even though CVS and Walgreens...

Jan 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The only thing I would ding PharmaForce for is the way they do financial statements. There is a lot...

Jan 2022
||
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Manager

Technology

PharmaForce 340B is a web-based system, so it is always up to date, and that is nice.

Jan 2022
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Manager

Service and Support

PharmaForce’s support has been very good. The account team is very responsive. A couple of issues...

Jan 2022
||
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Manager

Functionality and Upgrades

The solution is very good. The amount of control and visibility we have on the portal is great. We...

Jan 2022
||
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Manager

Functionality and Upgrades

If PharmaForce could make one improvement, it is with their web portal. They have two separate...

Jan 2022
||
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CFO

Future Outlook

PharmaForce's portal isn't easy to use. It will be detrimental if they don't update their portal to...

Jan 2022
||
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CFO

Service and Support

The solution is very customer friendly, and the vendor's customer service is great. I have been able...

Jan 2022
||
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Director

Service and Support

PharmaForce told us they would always help and respond within 24 hours, but that hasn't always been...

Jan 2022
||
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Director

Technology

The only way for my employees to log in to PharmaForce 340B is through their personal cell phones,...

Jan 2022
||
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Director

Relationship

One thing that someone who is new to PharmaForce 340B needs to make sure of is that the financial...

Jan 2022
||
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Director

Implementation and Training

For PharmaForce 340B, there are no manuals. We have requested manuals, but the vendor is still...

Jan 2022
||
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Manager

Relationship

We have had some frustrations. Initially, PharmaForce 340B wasn't set up properly, so we had issues...

Jan 2022
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Manager

Service and Support

I have harped on an issue for months, and nobody believed me or started to fix the issue until...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

There is a huge disconnect between PharmaForce and the companies they work with. I don’t know...

Jan 2022
||
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Manager

ROI / Cost (care and feeding)

We have had challenges with our split billing. At times, we receive things in the wrong place....

Jan 2022
||
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Manager

Service and Support

With PharmaForce 340B, I can see the billed insurance and the group processor control number. For...

Jan 2022
||
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Manager

Service and Support

If we hold the vendor accountable, they keep all their promises. If we were very passive, things...

Dec 2021
||
(0)
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Manager

Implementation and Training

The implementation was pretty smooth. Pharmaforce is very willing to assist us in training on the fly....

Dec 2021
||
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Manager

Service and Support

I like the vendor’s responsiveness to issues. The support is quick. I can send an email to my...

Dec 2021
||
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Manager

Functionality and Upgrades

I like the online platform. It is very user friendly and brings a lot of visibility. The platform is...

Dec 2021
||
(0)
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Manager

Functionality and Upgrades

I wish some things were combined. The split billing module is different than the contract pharmacy...

Dec 2021
||
(0)
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Manager

Implementation and Training

PharmaForce did a good job with their implementation, but there were a couple of times where they...

Dec 2021
||
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Manager

Implementation and Training

I liked that the training was done with a live webinar. There was more of a visual presentation that...

Dec 2021
||
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Manager

Functionality and Upgrades

One thing I don't really like about the system is that when we go to punch out with the distributor,...

Dec 2021
||
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Manager

Functionality and Upgrades

The system is fairly easy to use. Finding things on our crosswalk or financial reports is a pretty...

Dec 2021
||
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Manager

Functionality and Upgrades

We can’t have two NDCs on one item, so we have to only pick one. If we go to order an item, and we...

Dec 2021
||
(0)
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Manager

Service and Support

The service and support people are great. They are easy to get ahold of. We have a regular phone...

Dec 2021
||
(0)
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Manager

Service and Support

It was kind of neat that at the very beginning, during the implementation, I was able to talk to the...

Dec 2021
||
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Manager

Functionality and Upgrades

We are able to pull reports into Excel, but it would be nice if we could pull those into a PDF. That...

Dec 2021
||
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