PharmaForce 340B Comments

 

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Current Time Inside Cache Tag Helper: 9/25/2020 5:15:24 PM and Model.EvProductId = 221915

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User Commentary

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Director

Relationship

The vendor did things they didn’t have to do during the implementation. Their company executives...

Sep 2020
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Director

Lessons Learned

The training would have been better if it had been more effective. We are still kind of new to the...

Sep 2020
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Director

ROI / Cost (care and feeding)

The product has done really well. There were a couple of things that I didn’t take into...

Sep 2020
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Director

Interfacing and Integration

The system has done really well in terms of integration. We probably don’t have too many teams that...

Sep 2020
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Director

Functionality and Upgrades

The system’s portals are all over the place. The vendor is working on fixing that, so if they get...

Sep 2020
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Director

Service and Support

The vendor is really good at getting things done. Their customer service is some of the best I have...

Sep 2020
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Director

ROI / Cost (care and feeding)

The vendor avoids charging for every little thing, but they do charge for some things. My only...

Sep 2020
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Director

ROI / Cost (care and feeding)

PharmaForce absolutely doesn't nickel-and-dime us. They are very reasonable in terms of getting our...

Sep 2020
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Director

Relationship

PharmaForce 340B works as it was promoted to. The product quality is very good, and the system is...

Sep 2020
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Director

Implementation and Training

PharmaForce's implementation services were very good. The implementation went really well. We met...

Sep 2020
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Director

Service and Support

It is kind of hard for me to say how well the vendor is supporting our integration goals right now....

Sep 2020
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Director

Relationship

As far as ongoing support goes, we are very happy with our representative right now. The...

Sep 2020
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Director

Functionality and Upgrades

So far, PharmaForce 340B has worked pretty well for us. I am likely to recommend this product to a...

Sep 2020
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Director

Service and Support

I would say PharmaForce is pretty proactive. They are constantly reaching out to us to follow up on...

Sep 2020
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Manager

Implementation and Training

PharmaForce's training has been great. Anytime we have even looked at using some of their other...

Aug 2020
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Manager

Service and Support

PharmaForce has an online ticket system that is very easy to use, and the vendor is very responsive.

Aug 2020
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Manager

ROI / Cost (care and feeding)

I don't think that PharmaForce has nickel-and-dimed us for anything. They haven't told us they were...

Aug 2020
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Manager

Sales and Contracting

Our biggest disappointment was that PharmaForce didn't meet some of the promises they made when we...

Aug 2020
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Director

Relationship

I am pretty satisfied with the way things are going with the vendor. I feel like they are small...

Aug 2020
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Director

Lessons Learned

I like the product. It is pretty easy to use. The vendor's support is good too. The vendor could...

Aug 2020
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Director

Implementation and Training

I rated some of the vendor's implementation and training a little lower because I felt like I was...

Aug 2020
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Manager

Service and Support

PharmaForce keeps about 80% of their promises. I don’t want to say that they don’t keep their...

Jul 2020
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Manager

ROI / Cost (care and feeding)

All of our costs are included in monthly fees that we get, and PharmaForce has been very helpful...

Jul 2020
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Manager

Service and Support

We have a representative from PharmaForce who is our account manager. If something is beyond that...

Jul 2020
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Manager

Service and Support

The executive involvement that I have had from PharmaForce was a welcome letter. I had an executive...

Jul 2020
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Manager

ROI / Cost (care and feeding)

PharmaForce caused an overall problem with our FQHC, and then we entered the COVID-19 era and...

Jul 2020
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Manager

Service and Support

I would tell others looking at the product that I recommend our service manager. We haven’t had the...

Jul 2020
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Manager

Functionality and Upgrades

When it comes to the product working as promoted, there are some kinks that the vendor is ironing...

Jul 2020
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Manager

Interfacing and Integration

The vendor has successfully supported our integration goals. PharmaForce is probably the most...

Jul 2020
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Manager

Functionality and Upgrades

The vendor is upgrading the software and making enhancements to reports every month. With the...

Jul 2020
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Manager

Service and Support

There are things that I submitted for feedback in the past to get updated regarding product...

Jul 2020
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Manager

Functionality and Upgrades

The new updates are so frequent, and I think the vendor really values quality improvement and...

Jul 2020
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Manager

Functionality and Upgrades

We serve a lot of people. We set a goal to score the vendor on their ability to convince us that...

Jul 2020
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Manager

Service and Support

I haven't needed to use the support’s online submission feature because the support people have...

Jul 2020
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Manager

Relationship

When I have needed to talk to any of the vendor executives, they have gotten on the phone or have...

Jul 2020
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Manager

Functionality and Upgrades

The product is exactly what we need. We are doing fine. I know exactly what we would expect in terms...

Jul 2020
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Manager

Future Outlook

As far as receiving our money's worth goes, there are really no red flags. We pretty much get what...

Jul 2020
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Director

Relationship

We have executive involvement. I can call our executive-level person directly and get that person to...

Jul 2020
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Director

ROI / Cost (care and feeding)

The product has made such a difference for our hospital. It has really been a lifesaver for us....

Jul 2020
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Manager

Other Observations & Comments

The vendor offers training, but we haven't taken advantage of it. We haven't even tapped into all...

Jul 2020
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Manager

Other Observations & Comments

I haven't been in my role very long. Someone from the vendor's leadership called and checked in with...

Jul 2020
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Manager

Service and Support

I have had a good experience with the vendor's customer service. The software is easy to use and to...

Jul 2020
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Manager

Functionality and Upgrades

I have experience with another system that has about 50 reports. The vendor broadcasts that the...

Jul 2020
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Manager

Service and Support

All of PharmaForce's account managers were previously coordinators, program managers, and analysts....

Jul 2020
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Manager

Relationship

The vendor definitely keeps their promises. I was surprised by the work PharmaForce put into being...

Jul 2020
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Manager

Service and Support

We didn't need much initial training. We are using a pharmacy benefit manager (PBM) partner, and...

Jul 2020
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Director

ROI / Cost (care and feeding)

PharmaForce keeps their promises. When we initially set up, we turned on the pharmacies that I was...

Jul 2020
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Director

Relationship

PharmaForce helped us along from the start with training. On the web, we could go out and look at...

Jul 2020
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Director

Functionality and Upgrades

The product works equal to or better than how it was promoted to us. I would give the product a high...

Jul 2020
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Director

Service and Support

All I have to do is pick up the phone to call, and I can get an answer. So I definitely give...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We use the product for split billing. When we question any charges, the vendor explains them, and...

Jul 2020
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Director

Functionality and Upgrades

If I could give PharmaForce a higher score, I would. When I came on board, the system was pretty...

Jul 2020
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Director

Functionality and Upgrades

The only training aspect that would be helpful is deeper online help with the portal. There are a...

Jul 2020
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Director

Relationship

The vendor has been really supportive during the COVID-19 crisis. I would tell someone else looking...

Jul 2020
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Director

Relationship

The product is definitely part of our long-term plans. We have a weekly phone call with our...

Jul 2020
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Director

Service and Support

The vendor has been readily available to help us as we move through the COVID-19 crisis. We have...

Jul 2020
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Director

Service and Support

We are completely satisfied with the system. The vendor has been very helpful about putting people...

Jul 2020
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Director

Relationship

We had a representative early on that we were very happy with, and that person did our...

Jul 2020
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Director

Service and Support

We had an issue when we were bringing a few independent pharmacies online, and it felt like the...

Jul 2020
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Director

Service and Support

Maybe once a quarter, I get an email that tells me that the server is down and that the vendor is...

Jul 2020
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Director

Relationship

The vendor executives are involved. They have my cell phone number. The vendor's fees are low, and...

Jul 2020
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Director

Service and Support

PharmaForce has continued to follow up on things that I have needed during COVID-19. We haven't...

Jul 2020
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Director

Relationship

PharmaForce calls me regularly to ask for ideas to improve the product, and they are actually...

Jul 2020
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Director

Interfacing and Integration

Integration with the product has been great. PharmaForce comes up with all kinds of ideas, and other...

Jul 2020
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Director

ROI / Cost (care and feeding)

PharmaForce doesn't nickel-and-dime. They actually reduced their rate. They cut some numbers when I...

Jul 2020
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Director

Functionality and Upgrades

When I was new to the 340B program, one of our leaders told me to consider not breaking into the...

Jul 2020
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Manager

Interfacing and Integration

We have tried other 340B systems, and they weren't able to extract data from our hospital systems....

Jul 2020
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Manager

ROI / Cost (care and feeding)

I would definitely buy PharmaForce 340B again. The vendor's rates are very competitive, and their...

Jul 2020
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Manager

Functionality and Upgrades

The ease of use for end users is very good. That is one of the things I love about PharmaForce’s...

Jul 2020
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Manager

Service and Support

PharmaForce constantly asks for feedback, and that is good. We don’t use a lot of phone and web...

Jul 2020
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Manager

ROI / Cost (care and feeding)

PharmaForce 340B does a great job of driving tangible outcomes. One of the biggest features of the...

Jul 2020
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Manager

Relationship

I would definitely recommend PharmaForce. They have been very consistent. As with any organization,...

Jul 2020
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Manager

Functionality and Upgrades

I can't say enough good things about PharmaForce. I am really glad that we chose them as one of our...

Jul 2020
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Manager

Win/Loss - Why they were selected (by current clients)

When we were choosing our vendor, it was very difficult to look at all of the different options in...

Jul 2020
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Director

Relationship

The executive involvement from PharmaForce is great. I thought I was just talking to a salesperson,...

Jul 2020
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Director

Functionality and Upgrades

The vendor could improve their crosswalk and accumulations bucket. For example, another vendor's...

Jul 2020
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Manager

Functionality and Upgrades

PharmaForce 340B is a web-based system that is very easy to use, and I can use it from any location...

Jul 2020
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Manager

Relationship

We have not been audited by HRSA, but we have been assured by PharmaForce that they will help us...

Jul 2020
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Manager

Functionality and Upgrades

The reports we get from PharmaForce 34B are robust, and I am able to do them all myself.

Jul 2020
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Manager

Technology

I would love to enhance the search function in PharmaForce 340B. I would like to be able to hit the...

Jul 2020
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Manager

Relationship

PharmaForce 340B is very easy to use. It is very easy to navigate, and if we run into any issues, we...

Jul 2020
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Director

Functionality and Upgrades

PharmaForce 340B is very user friendly. The layouts are the same in each platform. Everything works...

Jul 2020
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Director

Technology

I would like to see more robust reporting tools in the product. I would like to be able to drill...

Jul 2020
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Director

Relationship

Our representative from PharmaForce was excellent. It took a long time for us to go through the...

Jul 2020
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