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User Commentary
Operations
We had a somewhat sloppy implementation with PharmaForce because of other stuff going on, and...
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Culture
PharmaForce wanted to move everyone to a new contract that had pretty significantly increased fees...
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Culture, Relationship
PharmaForce’s upper leadership likes to be involved with their clients. I have talked with their...
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Product
We have multiple contract pharmacy systems that we work with, and it seems like that is very...
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Culture, Value
We have our contract with PharmaForce, and we are happy. They haven’t really charged us for anything...
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Relationship, Product
PharmaForce 340B is doing everything that we need it to do. As for the few little problems that we...
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Product
PharmaForce 340B does receive files from us, but it is not directly connected to our information...
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Product
I don't feel like the product has to be integrated; it is fine as a standalone product. We have all...
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Relationship
PharmaForce is always developing something new. I get new product emails; I know if the vendor has...
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Operations
PharmaForce has a monthly webinar that they share for free, and it is not just for the people who...
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Relationship, Product
PharmaForce is always ready for new solutions. They have new products. Right now, they are kind of...
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Relationship
We are mostly getting feedback from the account manager, and I feel comfortable going above that...
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Relationship, Product
Because of the type of program that PharmaForce 340B is, some challenges come with all the new...
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Operations
We don't receive any additional training from PharmaForce per se. We haven't brought on any new...
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Relationship
The PharmaForce executives visit with us and go over their contract and new things. They are very...
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Operations
The training from PharmaForce was pretty standard. The vendor didn't go above and beyond, but they...
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Product
PharmaForce 340B has a filter we can turn on to allow us to sort through the data. It would be nice...
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Value
Unless things have changed significantly for new clients, PharmaForce’s pricing structure and...
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Relationship
I don't think I have gotten any executive involvement, but I don't think I have needed any executive...
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Relationship
Things with PharmaForce have been steady, so there hasn't been much that they have had to do about...
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Relationship, Product
PharmaForce has been making some changes and updates on their portal.
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Relationship, Operations, Product
PharmaForce makes all types of information available, like webinars that we can join if we are...
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Relationship
Our PharmaForce account representative is amazing. I love the regularly scheduled call that we have.
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Relationship
The vendor is pretty responsive. They are pretty on point with their regular check-in calls, and...
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Culture
Our contract was supposed to automatically renew, but near the end of it, the vendor decided to make...
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Relationship, Product
I recommended some changes to the spreadsheets that the vendor provided, and the vendor made those...
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Product
PharmaForce’s platform is much simpler in comparison to what I have experienced with a prior vendor,...
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Product
There is a bit of a quirk with the product. If I want to make some setting changes after looking at...
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Relationship, Product
The only thing that the vendor could do a bit better is make the program highlight or identify the...
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Loyalty
If we have time to actually use the features in PharmaForce 340B, the options are available to use....
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Relationship
What makes PharmaForce different is that they communicate. When PharmaForce started out, they were...
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Operations
I don't remember the initial training with PharmaForce because it was a long time ago, but I...
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Product
PharmaForce 340B has a natural workflow, and we are able to see referral opportunities in the...
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Relationship
PharmaForce is very responsive, and their support team either answers the phone or calls us back. I...
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Relationship
We aren't very happy with PharmaForce. The vendor's people are always friendly, but they aren't...
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Relationship
PharmaForce is good at talking. Their people are friendly and responsive, but if they can't answer a...
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Product
The system's portal has a lot of bells and whistles. The portal also has access to items like...
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Operations
When it comes to training, the product flags things for us to look at. It also guides us on things...
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Relationship, Product
For improvements to PharmaForce's system, I would like to see somewhere where we can open a case or...
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Loyalty, Operations
PharmaForce's training is great. They have webinars that I attend frequently, and PharmaForce has...
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Relationship
PharmaForce delivers on all their promises, but their timing isn't always exactly where it should...
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Product
I like how easy it is to navigate through the system's portals. I have seen some improvements to the...
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Relationship, Product
Things have been great with PharmaForce. Our account manager is an amazing rockstar. I can't say...
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Relationship
If I were to talk to the vendor's CEO, I would tell them that some of their reports are available in...
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Operations, Product
The program is very easy to use, and it has been helpful. I have taken more advantage of this...
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Product
I would like to see PharmaForce 340B do something with our in-house pharmacies similar to what it...
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Relationship
PharmaForce has always been up front and honest. They have great communication, and I have been...
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Relationship
I would tell a peer or friend to utilize this program as much as they can. The vendor’s customer...
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Operations
We have been happy with PharmaForce 340B. Our implementation was smooth, and we don't really have...
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Relationship
At one point, we had regular meetings with the vendor to go over things, but PharmaForce has moved...
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Relationship, Product
PharmaForce 340B is doing a solid job for us. Our relationship with the vendor is going very well;...
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Loyalty
We decided to go with PharmaForce because we liked the reputation they had with client management,...
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Loyalty, Product
PharmaForce’s platform definitely seems to be designed for the contract pharmacy model. The vendor...
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Relationship, Product
We have been satisfied with the level of technology and the ability of PharmaForce to do...
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Relationship
I would like better technical support when we run into an issue. PharmaForce says they will resolve...
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Operations, Product
We sometimes don't know about upgrades or issues until an hour before or right after PharmaForce has...
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Operations
There are constant webinars with new things that are coming out. The webinars are also used as a way...
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Relationship
Months ago, I would have said I liked PharmaForce’s customer service, but that has changed a bit. I...
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Loyalty, Product
I use other third-party administrator products as well as PharmaForce 340B, and I have noticed that...
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Product
A recommendation that I have for PharmaForce would be to enhance their referral capture. Another...
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Relationship
I have scheduled calls with my PharmaForce representative regularly. They check in on me and provide...
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Relationship, Product
I am dependent on PharmaForce to pull my 340B ESP report, and they don't do that on time. I have to...
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Product
I like the fact that the dashboard in PharmaForce 340B is reliable and that the information is...
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Loyalty, Relationship, Product
PharmaForce is a little behind in technology, but they are a newer vendor, so I would expect that....
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Relationship
Our PharmaForce account manager is very responsive. They listen to our concerns and have no problem...
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Relationship, Operations
There is always an issue with PharmaForce 340B’s implementations. If we are bringing something from...
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Product
I would like to see a pending claims screen in PharmaForce 340B where we can actually deny claims...
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Operations
None of the third-party administrators actually spend a lot of time training us by going through...
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Relationship
I have people at PharmaForce that are empowered to solve the problems; they just haven't necessarily...
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Relationship, Product
I have had a really good experience with PharmaForce, and I haven’t had a single problem with them...
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Product
PharmaForce 340B works well. It has an intuitive interface and is easy to use, and I get the feeling...
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Relationship
PharmaForce's customer service is amazing and proactive in a way that I have not seen from any of my...
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Product
PharmaForce 340B is meeting all our current needs except for reporting, but that function is in the...
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Value
We have been able to increase our 340B savings by using PharmaForce 340B to capture referral...
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Loyalty, Product
Unless PharmaForce suffers some catastrophic failure, I can't imagine being less satisfied with them...
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Relationship, Relationship
We have asked PharmaForce to change things, and they have told us that they would look into things...
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Product, Product
The only thing we don’t like about PharmaForce's system is that it doesn’t use a multiplier when...
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Culture, Culture, Value, Value
The system's piece for contract pharmacy has been a nightmare; there has been trouble from day one....
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Loyalty, Loyalty, Relationship, Relationship
PharmaForce is telling us that our issues are being worked on, but we are getting penalized for how...
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Culture, Loyalty, Product
PharmaForce was one of the first vendors in their area with an interactive platform. That was...
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Culture, Value
We have had some challenges with making the system unique to our 340B program. There are some things...
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Loyalty, Operations
When we first moved to PharmaForce 340B, everything went smoothly. We requested some changes to the...
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Relationship
The product meets a lot of our needs. There is definitely room for improvement, but there have been...
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Relationship
We are pretty proactive when it comes to our end of the program. We are usually the ones who...
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Product
The platform is interactive, and pharmacies are able to access it from a different view. That allows...
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Relationship
We have had a lot of representatives change over the last couple of years. With those changes,...
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Operations, Product
The only thing that would be very beneficial would be either a community website that we could go to...
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Relationship
We usually get the same people every time we call in for help from PharmaForce, but there are...
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Value
We ran into issues with paying PharmaForce, which resulted in some disgruntled communications....
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Product
PharmaForce 340B is easy to use. It is set up well and very intuitive, and I don't have to download...
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Product
We have our search fields at the very top of the screen. We can customize how we want our data to...
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Value
We wanted to try out PharmaForce 340B because it looked simple and easy and had good fees. We wanted...
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Relationship
I like our representative from PharmaForce. They have regular meetings with us and bring data up on...
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Relationship
PharmaForce has been very good when issues have come up. The vendor tries to solve issues as quickly...
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Operations
Our implementation with PharmaForce was excellent. The vendor has been very good at providing...
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Product
We have had issues with cash discount cards in the system. The solution uses an outside processor,...
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Product
PharmaForce 340B works very well. The system is very good, and it is very easy to navigate its portal....
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Relationship
I would warn anyone thinking of working with PharmaForce that the communication will be very good at...
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Product
The portal is very easy to use, but we have some issues with the reporting and how finicky it can...
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Relationship
We loved PharmaForce at first, but then the communication started going downhill. The communication...
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Product
PharmaForce's auditing tool for 340B is spectacular. I love it; it is so easy to use, and it gives...
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Product
Due to some of our providers working at eligible clinics and ineligible clinics, we do not have the...
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Product
We have not seen any upgrades during the time we have been using the product. We are not sure...
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Relationship
We have been assigned an account manager, and that person has been taking care of everything for us....
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Operations
The implementations with PharmaForce are an absolute breeze. The vendor has a team that is...
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Relationship, Operations, Product
If there is a problem within PharmaForce's systems that PharmaForce knows about, they are really...
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Culture
When we did the demo for the PharmaForce portal, PharmaForce had a lot of awesome reports that they...
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Relationship, Operations
The vendor notifies us when things are coming. They send out a quarterly review detailing any...
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Loyalty, Relationship
We have a regular call with the vendor and have access to our program manager at any time. If there...
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Product
PharmaForce 340B is a standalone product and, to my knowledge, it is never going to integrate with...
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Relationship
When I send an email to the vendor, 99% of the time, I do not feel like my emails get lost in the...
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Relationship
Our project manager has been really great to work with, and we have met with people above them as...
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Relationship
We see outcomes from the product with reporting and our monthly meetings. The vendor will get ahold...
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Relationship
What makes PharmaForce stand out is their communication and availability. We have somebody at our...
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Loyalty, Value
We receive our money's worth because everything is working. I don't see any reason to believe that...
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Product
I like PharmaForce 340B's auditing tools. They are convenient and easy to use. The system is...
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Loyalty
PharmaForce is working on an upgrade, and they have included some customers on the advisory...
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Relationship
Due to the limitations that manufacturers have put around 340B medications for health centers like...
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Relationship, Product
PharmaForce 340B is customizable. PharmaForce has done a really great job of adapting to what we...
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Product
The vendor's contract pharmacy platform does not permit as much autonomy to manipulate the data as...
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Operations
PharmaForce's implementation team is great and very responsive. We have cell phone numbers for a...
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Loyalty, Value
The peer evaluations on behalf of PharmaForce were overwhelmingly positive compared to the peer...
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Product, Value
With PharmaForce 340B, we have been able to tackle some of the waste accumulations that we could not...
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Relationship
PharmaForce does not always have exactly what we are looking for, but they try to make things as...
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Operations
There was a learning curve, and I don't know whether it was due to PharmaForce’s training, but we...
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Relationship
We have an account manager who is our main point of contact, and they are very good at getting back...
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Relationship
Anyone thinking about going forward with PharmaForce 340B needs to make sure they ask as many...
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Value
When we started with PharmaForce, we didn't want to be paying exorbitant fees, whether they were...
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Loyalty
We selected PharmaForce because of the vendor's pricing and reportability compliance. Generally...
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Product
PharmaForce 340B is a good product overall and is pretty easy to use. I really haven’t had any problems....
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Product
PharmaForce 340B does some reports outside of the portal, so we have to get those reports from a...
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Relationship
Our PharmaForce account representative is easy to get ahold of. That person is good at being...
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Loyalty
We decided to go with PharmaForce because they had high ratings on the KLAS website and we got good...
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Loyalty
We moved away from PharmaForce for split billing because we needed a functioning split-billing...
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Culture, Operations
The split billing functionality was marketed to us as a product that would work well with our EHR....
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Value
PharmaForce seems to charge quite a bit for every little thing. The issue could be my bias from...
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Relationship
The vendor does a great job of communicating changes. They currently have a group of users working...
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Operations, Product
The product is really easy to use and user friendly. There are different tabs and things to click on...
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Relationship
The vendor sometimes sends out an email with an enhancement request for us to fill out. The vendor...
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Operations
It would be nice if the vendor provided training on any new system enhancements that people don't...
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Product
One of the features we would like to see is an improvement in the search capability. The product has...
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Product
We appreciate that we can go back to data from day one and find information. The data sits there...
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