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PharmaForce 340B Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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340B 2023: Functionality & Pricing Drive Purchase Decisions
340B 2023:
Functionality & Pricing Drive Purchase Decisions
March 2023
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User Commentary

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Director

Relationship, Product

I only receive outdated general information about drug manufacturer restrictions from PharmaForce....

Apr 2024
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Director

Relationship, Operations

PharmaForce 340B was not set up properly, and the vendor is slow in terms of recognizing issues. For...

Apr 2024
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Manager

Relationship

The vendor is pretty helpful with their efforts to help me navigate drug manufacturer restrictions....

Apr 2024
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Manager

Relationship

Things are a lot better now that we have gotten a new account manager, not that there was anything...

Apr 2024
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Manager

Operations

If we could have had a better understanding up front of the replenishment model and how that works,...

Apr 2024
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Manager

Relationship

The vendor’s referral team could be more open with communication. It feels like there is so much...

Apr 2024
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Manager

Relationship, Value

We went through a lot of interviewing processes. We met with a lot of third-party administrators,...

Apr 2024
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Manager

Operations

PharmaForce’s implementation was way better than what we have experienced in the past. It did take a...

Apr 2024
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Manager

Product

I can get pretty much any data that I need to from the product, but the financial side is probably...

Apr 2024
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Manager

Relationship, Product

The vendor does well with the delivery of new technology that meets my needs. I don't necessarily...

Apr 2024
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Analyst/Coordinator

Relationship

PharmaForce is growing, and we have had improved staff connections with them. They send me emails...

Apr 2024
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Analyst/Coordinator

Value

Before we went with PharmaForce's system, I shopped for a long time and did my own ROI studies. When...

Apr 2024
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Analyst/Coordinator

Relationship, Product

We still have some reports that are not automated in the system, and the person I communicate with...

Apr 2024
||
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Analyst/Coordinator

Operations, Product

I have learned about a lot of the things that I'm using in the system by going in and figuring them...

Apr 2024
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Analyst/Coordinator

Product

As far as integration goes, we went over a couple of different issues, and things went well with the...

Mar 2024
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Analyst/Coordinator

Operations

The vendor's training has been pretty decent. They are thorough in explaining everything. While we...

Mar 2024
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Analyst/Coordinator

Relationship

We recently switched account managers. Our previous account manager was not very responsive, and we...

Mar 2024
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Analyst/Coordinator

Product

I like PharmaForce's platform a lot. It gives us the answers we need and is very user friendly...

Mar 2024
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Analyst/Coordinator

Culture, Value

PharmaForce was charging for something, but things were mixed up in our contract, so that charge was...

Mar 2024
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Analyst/Coordinator

Operations

When we first started with PharmaForce, the implementation was pretty unorganized. After every...

Mar 2024
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Analyst/Coordinator

Relationship

Whenever we call the vendor for things, they get a good team together and answer all of our...

Mar 2024
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Analyst/Coordinator

Culture, Product

The vendor needs to improve their contract pharmacy platform. It is not currently working for...

Mar 2024
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Manager

Relationship, Product

Over the last year or so, we have had our ups and downs. We have a complicated program, and some of...

Mar 2024
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Manager

Relationship

We have had some changes in our main contacts. We have had multiple over the last few years. In the...

Mar 2024
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Manager

Relationship

Every time we receive a new contact, we get them versed with our program and then go through the...

Mar 2024
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Manager

Product

One of the good things is that PharmaForce has the platform for visibility on both the pharmacy and...

Mar 2024
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Manager

Value

There were a couple of instances when we had locations terminate things. We don't have a grant...

Mar 2024
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Manager

Operations

Our program is super specific, so we wished we could have done the setup that we needed originally,...

Mar 2024
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Manager

Loyalty

Most of our business is with another 340B vendor already. Adding our complexity onto that other...

Mar 2024
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Manager

Relationship

The client support is great, and accessing our own account representative is easy. If anything needs...

Jan 2024
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Director

Operations

If PharmaForce had some educational videos, I think that could help a lot because 340B stuff is...

Jan 2024
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Director

Operations

PharmaForce did well with us. I have a new pharmacist learning PharmaForce 340B, and the vendor has...

Jan 2024
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Director

Product

It is pretty easy to figure out what we need to do and where we need to go to get information....

Jan 2024
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Manager

Relationship

PharmaForce has been a great partner. They actively reach out to us ahead of time. We don't have to...

Jan 2024
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Director

Relationship

We have our own account representative from PharmaForce, and they are really good about...

Jan 2024
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Manager

Operations

The implementation is really hands on. The vendor takes care of most things, like communicating with...

Jan 2024
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Manager

Relationship

There are features in the platform that we are not able to manipulate on our own. We have to go...

Jan 2024
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Manager

Product

The one drawback to the product is that the payments don't come until the middle of the month,...

Dec 2023
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Manager

Culture

The charges are outlined very clearly in our contract. Charges are done line by line, and there is...

Dec 2023
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Manager

Relationship

PharmaForce is a great company with a great platform. The product is very easy to use. Our account...

Dec 2023
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Director

Operations

We had a somewhat sloppy implementation with PharmaForce because of other stuff going on, and...

Nov 2023
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Director

Culture

PharmaForce wanted to move everyone to a new contract that had pretty significantly increased fees...

Nov 2023
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Director

Culture, Relationship

PharmaForce’s upper leadership likes to be involved with their clients. I have talked with their...

Nov 2023
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COO

Product

We have multiple contract pharmacy systems that we work with, and it seems like that is very...

Oct 2023
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(0)
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COO

Culture, Value

We have our contract with PharmaForce, and we are happy. They haven’t really charged us for anything...

Oct 2023
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COO

Relationship, Product

PharmaForce 340B is doing everything that we need it to do. As for the few little problems that we...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Because of the type of program that PharmaForce 340B is, some challenges come with all the new...

Oct 2023
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Analyst/Coordinator

Operations

We don't receive any additional training from PharmaForce per se. We haven't brought on any new...

Oct 2023
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Analyst/Coordinator

Product

PharmaForce 340B does receive files from us, but it is not directly connected to our information...

Oct 2023
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(0)
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Analyst/Coordinator

Product

I don't feel like the product has to be integrated; it is fine as a standalone product. We have all...

Oct 2023
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Analyst/Coordinator

Relationship

PharmaForce is always developing something new. I get new product emails; I know if the vendor has...

Oct 2023
||
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Analyst/Coordinator

Operations

PharmaForce has a monthly webinar that they share for free, and it is not just for the people who...

Oct 2023
||
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Analyst/Coordinator

Relationship, Product

PharmaForce is always ready for new solutions. They have new products. Right now, they are kind of...

Oct 2023
||
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Analyst/Coordinator

Relationship

We are mostly getting feedback from the account manager, and I feel comfortable going above that...

Oct 2023
||
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Manager

Relationship

The PharmaForce executives visit with us and go over their contract and new things. They are very...

Oct 2023
||
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Manager

Operations

The training from PharmaForce was pretty standard. The vendor didn't go above and beyond, but they...

Oct 2023
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Manager

Product

PharmaForce 340B has a filter we can turn on to allow us to sort through the data. It would be nice...

Oct 2023
||
(0)
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Manager

Value

Unless things have changed significantly for new clients, PharmaForce’s pricing structure and...

Oct 2023
||
(0)
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Director

Relationship

I don't think I have gotten any executive involvement, but I don't think I have needed any executive...

Sep 2023
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Director

Relationship

Things with PharmaForce have been steady, so there hasn't been much that they have had to do about...

Sep 2023
||
(0)
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Director

Relationship, Product

PharmaForce has been making some changes and updates on their portal.

Sep 2023
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Director

Relationship, Operations, Product

PharmaForce makes all types of information available, like webinars that we can join if we are...

Sep 2023
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Director

Relationship

Our PharmaForce account representative is amazing. I love the regularly scheduled call that we have.

Aug 2023
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Director

Relationship

The vendor is pretty responsive. They are pretty on point with their regular check-in calls, and...

Aug 2023
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Director

Culture

Our contract was supposed to automatically renew, but near the end of it, the vendor decided to make...

Aug 2023
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Director

Relationship, Product

I recommended some changes to the spreadsheets that the vendor provided, and the vendor made those...

Aug 2023
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(0)
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Director

Product

PharmaForce’s platform is much simpler in comparison to what I have experienced with a prior vendor,...

Aug 2023
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Director

Product

There is a bit of a quirk with the product. If I want to make some setting changes after looking at...

Aug 2023
||
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Director

Relationship, Product

The only thing that the vendor could do a bit better is make the program highlight or identify the...

Aug 2023
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(0)
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Director

Loyalty

If we have time to actually use the features in PharmaForce 340B, the options are available to use....

Aug 2023
||
(0)
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Director

Relationship

What makes PharmaForce different is that they communicate. When PharmaForce started out, they were...

Aug 2023
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(0)
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Director

Operations

I don't remember the initial training with PharmaForce because it was a long time ago, but I...

Aug 2023
||
(0)
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Director

Product

PharmaForce 340B has a natural workflow, and we are able to see referral opportunities in the...

Aug 2023
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Director

Relationship

PharmaForce is very responsive, and their support team either answers the phone or calls us back. I...

Aug 2023
||
(0)
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Manager

Relationship

We aren't very happy with PharmaForce. The vendor's people are always friendly, but they aren't...

Jul 2023
||
(0)
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Manager

Relationship

PharmaForce is good at talking. Their people are friendly and responsive, but if they can't answer a...

Jul 2023
||
(0)
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Manager

Product

The system's portal has a lot of bells and whistles. The portal also has access to items like...

Jul 2023
||
(0)
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Manager

Operations

When it comes to training, the product flags things for us to look at. It also guides us on things...

Jul 2023
||
(0)
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Manager

Relationship, Product

For improvements to PharmaForce's system, I would like to see somewhere where we can open a case or...

Jul 2023
||
(0)
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Manager

Loyalty, Operations

PharmaForce's training is great. They have webinars that I attend frequently, and PharmaForce has...

Jul 2023
||
(0)
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Manager

Relationship

PharmaForce delivers on all their promises, but their timing isn't always exactly where it should...

Jul 2023
||
(0)
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Manager

Product

I like how easy it is to navigate through the system's portals. I have seen some improvements to the...

Jul 2023
||
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Director

Relationship, Product

Things have been great with PharmaForce. Our account manager is an amazing rock star. I can't say...

Jul 2023
||
(0)
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Director

Relationship

If I were to talk to the vendor's CEO, I would tell them that some of their reports are available in...

Jul 2023
||
(0)
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Analyst/Coordinator

Operations, Product

The program is very easy to use, and it has been helpful. I have taken more advantage of this...

Jul 2023
||
(0)
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Analyst/Coordinator

Product

I would like to see PharmaForce 340B do something with our in-house pharmacies similar to what it...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

PharmaForce has always been up front and honest. They have great communication, and I have been...

Jul 2023
||
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Analyst/Coordinator

Relationship

I would tell a peer or friend to utilize this program as much as they can. The vendor’s customer...

Jul 2023
||
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Manager

Operations

We have been happy with PharmaForce 340B. Our implementation was smooth, and we don't really have...

Jul 2023
||
(0)
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Manager

Relationship

At one point, we had regular meetings with the vendor to go over things, but PharmaForce has moved...

Jul 2023
||
(0)
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VP/Other Executive

Relationship, Product

PharmaForce 340B is doing a solid job for us. Our relationship with the vendor is going very well;...

Jun 2023
||
(0)
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Director

Loyalty

We decided to go with PharmaForce because we liked the reputation they had with client management,...

Jun 2023
||
(0)
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Director

Loyalty, Product

PharmaForce’s platform definitely seems to be designed for the contract pharmacy model. The vendor...

Jun 2023
||
(0)
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Director

Relationship, Product

We have been satisfied with the level of technology and the ability of PharmaForce to do...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

I would like better technical support when we run into an issue. PharmaForce says they will resolve...

May 2023
||
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Analyst/Coordinator

Operations, Product

We sometimes don't know about upgrades or issues until an hour before or right after PharmaForce has...

May 2023
||
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Analyst/Coordinator

Operations

There are constant webinars with new things that are coming out. The webinars are also used as a way...

May 2023
||
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Director

Relationship

Months ago, I would have said I liked PharmaForce’s customer service, but that has changed a bit. I...

May 2023
||
(0)
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Director

Loyalty, Product

I use other third-party administrator products as well as PharmaForce 340B, and I have noticed that...

May 2023
||
(0)
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Director

Product

A recommendation that I have for PharmaForce would be to enhance their referral capture. Another...

May 2023
||
(0)
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Director

Relationship

I have scheduled calls with my PharmaForce representative regularly. They check in on me and provide...

May 2023
||
(0)
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Director

Relationship, Product

I am dependent on PharmaForce to pull my 340B ESP report, and they don't do that on time. I have to...

May 2023
||
(0)
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Director

Product

I like the fact that the dashboard in PharmaForce 340B is reliable and that the information is...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

PharmaForce is a little behind in technology, but they are a newer vendor, so I would expect that....

May 2023
||
(0)
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Analyst/Coordinator

Relationship

Our PharmaForce account manager is very responsive. They listen to our concerns and have no problem...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

There is always an issue with PharmaForce 340B’s implementations. If we are bringing something from...

May 2023
||
(0)
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Analyst/Coordinator

Product

I would like to see a pending claims screen in PharmaForce 340B where we can actually deny claims...

May 2023
||
(0)
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Manager

Operations

None of the third-party administrators actually spend a lot of time training us by going through...

May 2023
||
(0)
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Manager

Relationship

I have people at PharmaForce that are empowered to solve the problems; they just haven't necessarily...

May 2023
||
(0)
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Director

Relationship, Product

I have had a really good experience with PharmaForce, and I haven’t had a single problem with them...

May 2023
||
(0)
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Director

Product

PharmaForce 340B works well. It has an intuitive interface and is easy to use, and I get the feeling...

May 2023
||
(0)
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Director

Relationship

PharmaForce's customer service is amazing and proactive in a way that I have not seen from any of my...

May 2023
||
(0)
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Director

Product

PharmaForce 340B is meeting all our current needs except for reporting, but that function is in the...

May 2023
||
(0)
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Director

Value

We have been able to increase our 340B savings by using PharmaForce 340B to capture referral...

May 2023
||
(0)
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Director

Loyalty, Product

Unless PharmaForce suffers some catastrophic failure, I can't imagine being less satisfied with them...

May 2023
||
(0)
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