PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Because of the size of our organization, we do not have much need for real customization. That said,...
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Operations
PharmaForce’s training model is more of a learn-as-we-go approach. We work in the portal and learn...
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Relationship
PharmaForce’s support people eventually get the job done, but the support level is challenging. A...
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Relationship, Product
Once a year, we have something big happen in PharmaForce 340B where something isn't implemented...
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Relationship, Product
I like PharmaForce's simplicity and innovation. They put out good material and are fast with making...
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Loyalty, Relationship, Product
PharmaForce is going in a lot of different directions currently. They recently became a PBM or are...
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Relationship, Product
340B is an ever-changing landscape. PharmaForce does a decent job of staying ahead of all the...
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Relationship, Operations, Product
PharmaForce has done a strong job explaining the 340B process through webinars and multiple training...
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Relationship
PharmaForce is highly responsive, enabling us to run the program efficiently. Without them, we would...
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Relationship, Product
PharmaForce has been a strong partner, effectively managing active stores and proactively...
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Operations
I wasn't here at first, but when I came on, there wasn't any training. I can't ask for any kind of...
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Value
PharmaForce is cheap, but we get what we pay for. PharmaForce 340B is a very simple solution. That...
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Loyalty, Relationship
PharmaForce 340B is not part of our long-term plans, and I probably would not buy it again. To...
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Operations
PharmaForce doesn’t have a formal training program. It would be nice if their training were a little...
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Relationship
PharmaForce is getting better. PharmaForce has always had really dedicated account managers who...
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Culture, Loyalty
We are getting ready to get some updates to the solution. I think that is going to add a lot of...
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Relationship, Product
The vendor has good ways to manage drug manufacturer restrictions, but we have an in-house retail...
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Operations
We haven't trained with PharmaForce in a while. They don't provide much training before a go-live....
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Operations, Product
PharmaForce 340B is easy to work with. It has a fairly user-friendly interface without a steep...
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Culture, Product
We are still on early versions of the vendor's contract pharmacy and split-billing platforms. While...
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Value
The total savings that we have realized from the system far outweigh what we pay PharmaForce for...
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Product
The system works well for our organization, but I can see how its interface could be cumbersome for...
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Value
From a cost perspective, PharmaForce 340B is priced appropriately for what it offers. When we...
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Product
There are some autonomy limitations in PharmaForce 340B. There are certain items that we would like...
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Relationship
PharmaForce has a strong support system. We have direct account managers and access to others in our...
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Culture
PharmaForce 340B's split-billing side is standard and not claims based. The vendor charges a flat...
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Relationship, Product
I am satisfied with PharmaForce's efforts to help us navigate drug manufacturer restrictions....
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Relationship
I have seen a lot of flux with PharmaForce's account managers. Since those account managers play...
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Relationship
We used to get a heads-up from PharmaForce when there were new restrictions with manufacturers, but...
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Relationship, Product
We have had a lot of timeliness issues with PharmaForce 340B, and they are still doing a lot of good...
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Loyalty, Relationship, Product
PharmaForce is talking about AI and things like that, so I know that they are staying on top of...
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Product
With PharmaForce 340B, we have noticed some functionality differences in the past year, and there...
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Product
Interoperability is not a great piece with PharmaForce. The vendor is only able to load one 340B...
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Value
PharmaForce does work to bring 340B savings to our organization. The question is just how we can...
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Operations
For someone to be successful with PharmaForce, I would tell them to make sure to have a team and...
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Product
PharmaForce makes an effort to keep us updated on what is going on, but there have been...
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Product
We would like for PharmaForce to correctly build reports on grantee 340Bs and purchases when it...
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Relationship, Product
PharmaForce only supports work with their own solution for referral capture. There are other vendors...
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Relationship
As far as the current timeline for the resolution of tickets we submit to PharmaForce is concerned,...
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Culture
Initially, when we implemented the contract pharmacy, the vendor told us they had a solution for a...
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Relationship
The vendor should alert us about new manufacturer restrictions or new NDCs that are added. For...
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Operations
The vendor's ongoing training is good. I attend webinars and things. The vendor's portal is very...
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Product
The vendor accepts multiple types of data feeds. Other third-party administrators only accept data...
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Product
When I run a report, I can only run it for today. I can’t run historical data reports. I sometimes...
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Product
The reporting is good. PharmaForce has made improvements, like allowing me to run data based on a...
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Relationship
I had some issues that didn’t get solved by my regular contact, but I was able to get the issues...
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Relationship
PharmaForce 340B is user-friendly. Our staff members tend to really like the vendor. I don't have...
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Relationship, Product
With PharmaForce 340B, there is always a delay with the information and with getting everything...
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Loyalty, Relationship, Product
PharmaForce recently upgraded their financial management. That was really bad before. It is better...
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Relationship
Some parts of the vendor's customer service are lacking. My direct customer service representative...
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Loyalty, Value
I recommend PharmaForce 340B. It is a good product. I always provide cautions about things that are...
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Relationship, Product
The vendor doesn’t do a great job of helping us navigate drug manufacturer restrictions. There are...
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Operations
Before, the system's implementation services were pretty good. However, PharmaForce has gone...
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Operations
We are early with PharmaForce 340B, but I anticipate a smooth transition based on what I saw with...
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Relationship, Operations, Product
We have a specific set of state laws where the manufacturer restrictions may or may not apply, and...
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Relationship
PharmaForce is very responsive when we share concerns. However, it seems like there have been issues...
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Product
PharmaForce 340B has a very easy-to-use and helpful referral capture infrastructure. PharmaForce...
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Relationship, Value
PharmaForce 340B absolutely assists with our program. It allows us to use our in-house employees to...
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Product
I would recommend PharmaForce 340B with some caveats. I would like the vendor to include replenished...
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Relationship
I like the responsiveness of PharmaForce’s customer service team. I have never had to wait more than...
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Loyalty, Relationship, Value
We are not satisfied with PharmaForce, and we are severing all ties with them. They just haven't...
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Relationship
PharmaForce is doing a really good job of keeping their promises. We have some unique circumstances,...
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Operations
PharmaForce does really well with their training. Also, when it comes to integration, they do...
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Product
We had a lot of issues with things being switched in this solution. If a pharmacy switches something...
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Relationship
I think PharmaForce does really well helping us navigate drug manufacturer restrictions, but it is...
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Product
PharmaForce 340B is a good program, and it is easy to use, but I feel like there are some other...
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Value
There are plenty of changes in the marketplace right now. It has been difficult for everyone to keep...
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Culture, Relationship
We had a big thing going on, and PharmaForce made promises to support us in that. Then, at the last...
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Loyalty, Relationship
The product should be able to run itself for how much it is making off of an entity. I love the...
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Relationship
PharmaForce developed a workaround for us, but they recently changed a piece of that configuration....
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Product
The only portion of PharmaForce 340B that I think could work a little better is the audit tool and...
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Relationship
I appreciate all of our account managers from PharmaForce and work well with all of them. We have...
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Operations, Product
PharmaForce 340B is responsive. I have never had issues with PharmaForce 340B being slow or not...
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Operations
We haven't had to worry about recent updates or implementations of PharmaForce 340B. But our initial...
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Relationship
PharmaForce sends out emails that tell us when there are changes in a manufacturer's requirements....
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Loyalty, Relationship
PharmaForce is making changes right now, and they have told us about the changes. My account...
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Relationship, Product
Anytime the industry throws a curveball at us, PharmaForce has to reprogram everything to get the...
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Relationship, Product
The product pulls all of our data out of our EMR into the vendor’s system for us, and then we review...
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Operations
Anytime we want training and tell PharmaForce that, they do it. We have all had initial training,...
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Loyalty, Relationship
Everybody tries to buy us away from PharmaForce, but one of the reasons we stay with them is that...
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Product
We did a demo of the reports in PharmaForce 340B, but they didn't look the same as they did when we...
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Product, Value
The health report in PharmaForce 340B helps us drive outcomes pretty well. PharmaForce 340B is...
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Operations
PharmaForce is pretty good at getting training for us when they implement any changes to PharmaForce...
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Relationship
I have been in contact with some of the PharmaForce executives who have helped me, so we have a...
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Relationship, Product
Sometimes, I don't have access to something that I need to see or one of the tabs in the system will...
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Loyalty, Value
We have had a hard time with PharmaForce 340B. My main concerns are with the vendor's communication...
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Product
When we first implemented the system, we didn't have the 340B capture or the discount card. The...
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Product
We use a lot of third-party administrators, and a lot of things are centralized to just third-party...
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Product
I haven't seen a focus from PharmaForce on helping us navigate drug manufacturer restrictions. Other...
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Relationship
PharmaForce could be proactive. I feel like the vendor is really good at responding to things that...
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Operations
PharmaForce does a great job of promoting the system. They are good. PharmaForce was all over our...
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Product
PharmaForce 340B does a great job of integrating with our other systems. Our accounting area would...
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Product
PharmaForce 340B is very good. We get exactly what we ask for. One of the things I was most...
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Culture, Value
PharmaForce surprised me when they charged me. The vendor owes us a certain amount of money, but we...
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Operations
PharmaForce is not super great about providing ongoing training.
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Relationship, Value
PharmaForce is a competent third-party administrator who is probably on the lower side of expenses;...
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Relationship
PharmaForce isn’t bad, but generally, nobody keeps 100% of their promises. The vendor is better than...
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Product
PharmaForce 340B is not particularly stellar on interoperability and how it communicates with my EHR...
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Relationship, Operations, Product
PharmaForce doesn’t really tell us about the updates to PharmaForce 340B, but they just recently...
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Relationship
Things with PharmaForce 340B have been pretty good overall. I have a regular call with our...
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Relationship, Product
There are sometimes changes to the PharmaForce website or updates that I'm not notified of. Once I...
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Product
Things have been going pretty well with PharmaForce. I don't have any major complaints. I'm not a...
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Product
I love the PharmaForce 340B portal other than the fact that I have to download anything to work on...
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Loyalty, Value
I did a lot of research before we chose PharmaForce 340B. PharmaForce is responsive. PharmaForce...
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Product
PharmaForce could improve the value of PharmaForce 340B by putting all the portals into one so I...
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Relationship
We have had some bad representatives at PharmaForce that have caused some problems by not following...
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Loyalty, Product, Value
We had an issue with PharmaForce’s referral management. They weren't checking the chart, so the...
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Operations
PharmaForce’s training was really great at the beginning. However, the training for some of the new...
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Product
The PharmaForce 340B software is fairly transparent. It is easy to use most of the time. I have the...
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Product
With a recent upgrade to PharmaForce 340B, we had to be down for several days, and we couldn't see...
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Product
The PharmaForce 340B reporting system is fairly easy to navigate, and it is fairly detailed when it...
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Relationship
Our PharmaForce account manager is pretty good at getting back to me quickly and making any...
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Product
With PharmaForce 340B, I would like to see more things in real time instead of having to wait until...
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Value
PharmaForce does a good job of keeping us updated about drug manufacturer restrictions. The...
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Value
Transparency is an issue in PharmaForce 340B. The reporting is not as clear as we would like it to...
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Relationship, Value
We have had some pretty outstanding requests. Some claims that have been captured are negative. I...
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Value
PharmaForce doesn't charge for report requests, but their fees are crazy right now. The fees are...
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Operations
PharmaForce was really helpful when we were doing the implementation. In the past, we were actually...
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Relationship, Product
I'm happy with this platform; PharmaForce has a suggestions area, and then people get to vote on how...
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Product
PharmaForce 340B doesn’t meet all of our needs. It is missing the UDS stuff and clarification behind...
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Relationship, Product
PharmaForce does deliver new technology; it is just slow. I feel torn. The vendor is not delivering...
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Relationship
PharmaForce is not as proactive as I would like. I would like for them to help us in what is...
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Culture, Value
The referral portion of PharmaForce 340B was an absolute joke and a nightmare. The vendor has words...
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Product
If someone were looking at this solution, I would tell them to compare other third-party...
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Relationship
PharmaForce has a lot of good data, and their platform is great. They do have some good customer...
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Relationship
Getting reports is pretty easy in PharmaForce 340B. Most of the time, PharmaForce is responsive to...
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Relationship
I would like PharmaForce to be more proactive. Right now, I go in and download all the reports, and...
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Loyalty, Product
In terms of the software, PharmaForce does a really good job of displaying and reporting data and...
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Value
PharmaForce takes a lot of fees out, but so does every third-party administrator. They need to...
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Product
PharmaForce 340B is very user-friendly. The first time someone opens it, they can figure out where...
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Relationship
I'm really happy with our client success manager. We have a regular call with them, and they are...
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Operations
My only grudge with PharmaForce is that the process of getting started was not smooth at all. It was...
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Relationship
In my role, PharmaForce is very personable, and they definitely do a good job. For instance, on our...
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Operations
PharmaForce could improve the education and training on utilizing the platform, whether it is the...
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Relationship
PharmaForce has exceptional software compared to others in the market. PharmaForce has a leg up and...
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Relationship
PharmaForce has always had an exceptional history with customer service. With that being said, over...
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Product
Compared to other third-party administrators, the ease of use for PharmaForce 340B is way better...
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Culture, Value
We pay what we pay for PharmaForce 340B, and the vendor is relatively straightforward with their...
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Loyalty, Value
A value source that PharmaForce brings to entities that others don't is the suite of services. A lot...
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Relationship
PharmaForce 340B just works. I can’t describe the chaos that we were in with our previous vendor....
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Loyalty, Relationship, Product
There is no perfect way to manage manufacturer restrictions. I have exposure to a bunch of different...
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Relationship, Operations
PharmaForce keeps all their promises. They are slow, but they do what they say they will do. And...
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Operations
PharmaForce does initial setup training. However, I'm not aware of any ongoing training that occurs...
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Product
I don't know whether PharmaForce even has a plan for supporting our integration goals. PharmaForce...
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Product
Compared to another vendor of ours, the PharmaForce reports take a little bit more training and...
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Relationship, Product
PharmaForce works toward our integration goals, but they are slow on the upgrades, and the longer we...
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Value
I think the pricing of PharmaForce 340B is fair for the software that I get. We get what we need....
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Loyalty
PharmaForce 340B isn't part of our long-term plans. The upgrades are the big thing. I constantly...
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Relationship, Operations
PharmaForce does push out updates and advancements. They have been good at keeping all their...
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Product
I don't think we have had anything unexpected with how PharmaForce 340B works. I don't think we have...
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Operations
PharmaForce's training is pretty good, but PharmaForce 340B in general is so complex. I still feel...
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Relationship
PharmaForce definitely does about all they can to assist in driving tangible outcomes. My likelihood...
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Value
PharmaForce is fairly fair in terms of charges. Some of them are volume-based charges, but I don't...
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Relationship
I don't know that PharmaForce's efforts to help us navigate drug manufacturer restrictions are...
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Loyalty, Relationship
PharmaForce 340B is part of our long-term plans. As long as we are in PharmaForce340B, we expect to...
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Product
PharmaForce’s system creates a report to do the 340B ESP uploads, and for some reason, a certain...
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Value
I have had a problem with PharmaForce that has not been resolved. I have been trying to get certain...
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Value
Recently, we brought on a specialty pharmacy, and I was thinking about going with another 340B...
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Loyalty, Value
PharmaForce doesn't charge for the referral information. That is one of the reasons we stay with them....
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Loyalty, Product
PharmaForce will have to make some changes because, in the current setting, we would probably not...
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Relationship, Product
For in-house pharmacy management, PharmaForce needs more tweaking in the functionality to meet...
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Culture
Recently, when we were trying to get our contract pharmacy on board, it was more delayed than...
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Product
PharmaForce's 340B solution does everything it is supposed to do most of the time, but it does have...
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Loyalty
We got on board with PharmaForce to manage our in-house pharmacy inventory. Some of our challenges...
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Relationship, Operations
We have worked with more than one account manager in a short time frame. Not every account manager...
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Relationship, Value
We have been impacted a lot by the manufacturer restrictions this year, and we have seen a big...
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Relationship
There have been a lot of changes regarding my account representative, so those are always difficult....
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Relationship
We have regularly scheduled meetings where PharmaForce goes over a sheet and tries to keep us...
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Loyalty
We are in the process of reevaluating whether we are going to keep the product, so there is a chance...
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Relationship
I have had a couple of different representatives, and one of them was not super knowledgeable. That...
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Loyalty, Relationship
PharmaForce is really quick to say that they can jump on a call when we have a problem, and the...
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Product
PharmaForce 340B has been really great for our facility and location. PharmaForce has helped us get...
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Relationship
With PharmaForce, what jumps out immediately is their consistency when it comes to scheduled calls....
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Product
The web-based PharmaForce 340B platform is very easy to use. The vendor does a lot of training. The...
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Culture, Relationship
Some of the promises that the vendor has been able to keep are specifically around researching new...
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Culture, Operations
I wouldn't have any problem recommending the vendor to a pharmacy that wanted to get into the...
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Loyalty, Product
The system is set up with PharmaForce 340B. Once we have our algorithm set, it is what it is, and it...
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Value
PharmaForce certainly has a fee schedule, but for the most part, it is pretty fair. They do a good...
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Operations
There isn't really ongoing training per se. We have a recurring call with our representative to go...
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Product
The product does what it is supposed to do, but we have another third-party administrator for...
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