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PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Engagement Partner
KLAS Engagement Partner - Jackson Tate
 

Commentary Summary

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User Commentary

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Manager

The home infusion contract pharmacy is very different from the retail contract pharmacy. The...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The thing that I don't like about PharmaForce is the slowness of the vendor. They promised to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have to use PharmaForce because they're the only option available for us for some of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With the process for the invoicing, it’s always a few days late. We can live with that. But I also...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Manager

I like the people that I work with, and the vendor has very good support. I do like working with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

Some of the costs per script are a little high, and PharmaForce could potentially be a better...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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COO

Very few of us are actually trained on PharmaForce 340B, likely because it isn't as highly utilized...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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COO

I don't know about the development and innovation on PharmaForce's road map. Things need to be a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

Things are changing so much in the realm of drug manufacturer restrictions, and some of that, we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

We have a monthly call with PharmaForce, and I've never had a single moment's issue with them. When...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Whether I would buy PharmaForce 340B again requires a two-part answer, as it's been a double-edged...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

I like that PharmaForce 340B is easy to use and really user friendly. It is easy to understand and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I really like my new account manager. They try very hard. It can be a little hard to count on other...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I feel like PharmaForce should have a bigger hand in helping with the compliance aspect of this...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

There are a lot of competitors in the space, and it is evolving rapidly. PharmaForce is doing well...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I have not really seen a training program from PharmaForce. I hope I get one, but I have not seen...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

PharmaForce 340B works as intended with some hiccups here and there, and the vendor's fees are...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

PharmaForce has been pretty responsive from a customer service standpoint. In the last couple of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We only use designated pharmacies with PharmaForce, and they know that because we have an account...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

PharmaForce handles referral management for us. They have a referral capture portal that I can look...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

PharmaForce 340B has a dashboard that I can use to go in and look at things that are capturing and...

Comment Tone Positive
Pillars Product
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Analyst/Coordinator

There's always room for improvement with solution capabilities. The only thing I've had an issue...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

We have questioned charges, and PharmaForce has been quick to explain them.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

For any new drug manufacturer restrictions, my account representative at PharmaForce sends me an...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

There have been a couple of mistakes from PharmaForce that have cost us a lot of money. But...

Comment Tone Negative
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

We have a cash card program with PharmaForce, and PharmaForce uses their own PBM; that makes things...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

We were having lots of problems with our previous third-party administrator, but I'm happy with...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

PharmaForce 340B has a good tool that lets us capture referral claims manually. The solution's...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I recently had to get access to PharmaForce's training for some reporting. My training was just a...

Comment Tone Negative
Pillars Operations
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Director

We do have consistent communication with PharmaForce. Our representative is accessible, friendly,...

Comment Tone Negative
Pillars Relationship
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Director

We have had some difficulty recently transitioning through the different 340B restrictions when we...

Comment Tone Negative
Pillars Product, Value
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Director

I’m currently working with another third-party administrator because it is the one that our pharmacy...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

PharmaForce gave me a spreadsheet and said there are some restrictions with clients and to let them...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

PharmaForce is charging us a finance fee, and that is not something they did when we started. When...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

PharmaForce's cash-card PBM system is very robust and gives a lot of options for customization. It...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

On the PBM side, with the cash-card program, I wish there were a few more capabilities and some more...

Comment Tone Negative
Pillars Product
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Analyst/Coordinator

When it comes to navigating drug manufacturer restrictions, PharmaForce is good about sending out...

Comment Tone Negative
Pillars Relationship, Product
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Analyst/Coordinator

I haven't specifically asked for training when we've enrolled new users specifically for the PBM...

Comment Tone Negative
Pillars Operations
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Analyst/Coordinator

PharmaForce has a new support ticket system that they started at the beginning of the year, and I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Implementations are slow. It feels like PharmaForce has many projects and not enough staff members...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We had issues with a certain company's products. We were not able to get any answers on how to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

One of the holes in PharmaForce 340B that the vendor is fixing in the next version is that when we...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

What attracted me to PharmaForce initially was that they seemed to be very honest and a hands-on...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

PharmaForce’s support is really good. However, we have to deal with the PBM as well, and they are...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

Filtering for referrals in PharmaForce 340B is cumbersome, but it is not that difficult, so it is...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

The reason we didn’t jump on the referral platform when PharmaForce initially offered it was that...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Early on, the financials in PharmaForce 340B were separate from what we could see, so we would get...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The people we are working with at PharmaForce are just exceptional. The vendor just has the best...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

PharmaForce is excellent at helping us navigate drug manufacturer restrictions. They are really...

Comment Tone Positive
Pillars Relationship
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Director

The support has been amazing, and we have had the same account manager since the implementation.

Comment Tone Positive
Pillars Relationship
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Manager

PharmaForce 340B struggled to provide 100% claims visibility to our known specialty prescribers....

Comment Tone Negative
Pillars Loyalty, Product
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Manager

A big problem with the solution is that we had a home infusion contract pharmacy and an entity-owned...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There were issues with processing invoices. PharmaForce really struggled to process EDI invoices. In...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Manager

We didn't have the ability to enter credit invoices ourselves or process invoices ourselves. We...

Comment Tone Negative
Pillars Relationship
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Manager

What I initially liked about the vendor's contract for contract pharmacy was that it was a flat fee...

Comment Tone Negative
Pillars Culture
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Manager

PharmaForce’s training was actually really good. They would hold global meetings weekly, if I'm not...

Comment Tone Positive
Pillars Operations
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Manager

To the vendor's credit, they did make improvements. They were putting a lot of effort into...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Partnership is one of PharmaForce’s strengths. The vendor is small enough that they still really dig...

Comment Tone Positive
Pillars Relationship
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Director

PharmaForce has entered the PBM space, and that is pretty exciting because a lot of larger health...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Support is one area where PharmaForce could improve. It does take a bit of time to resolve some of...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

A lot of systems are built to try to help health systems navigate split billing and contract...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Director

One thing I know that PharmaForce was talking about developing was an actual retail pharmacy...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We are pretty happy from an account management perspective. We have been able to get a lot of client...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

In PharmaForce 340B, the reports have to be pieced together. For the reporting, we have to go into a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

PharmaForce’s support is not awesome. The communication aspect of itisn't great. There are problems...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

PharmaForce’s systems do not match what they say they are doing. There are always NDCs that slide...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

PharmaForce’s fees, from a contract perspective, look like they are going to be good. But when an...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

I felt like the vendor's training was pretty effective. It has been a while since I have had any...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

The vendor is currently updating the entire system to improve functionality and to fix some problems...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The vendor has been very supportive. They reach out and communicate very, very well. They definitely...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The solution is pretty labor-intensive, but 340B in general is just a very labor-intensive and...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

The pharmacy buyer is who navigates drug manufacturer restrictions more than PharmaForce. I'm...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The vendor’s support has been pretty effective. We have had some different account representatives,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have had multiple ongoing issues with PharmaForce 340B that have yet to be fixed. PharmaForce...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When PharmaForce 340B is working correctly, it is very user-friendly.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One issue we have had with PharmaForce 340B is with the NDC-to-charge-number crosswalk. There were...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

PharmaForce could spend more time doing training. I don't feel like we got enough time training....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

We had a very long implementation process, but PharmaForce has been a good partner. The...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

PharmaForce did a pretty good job with training. We have limited functionality in the system; we are...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We are pretty new with PharmaForce, but so far, we haven't had any major issues navigating drug...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

The split billing aspect of PharmaForce 340B has a lot of support tools built into it for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

I would especially recommend PharmaForce 340B to anyone in the 340B realm. The communication and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

I think the vendor’s communication and customer support are great, whether I am dealing with my...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We have a really stellar account manager at PharmaForce. I can't speak for every single one of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We would like ongoing training from PharmaForce, especially around current events. There have been a...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

PharmaForce is working on things that they don't currently have because of all of the recent...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Manager

PharmaForce knows what drug manufacturer restrictions affect what types of covered entities, and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

We receive constant training from our account manager.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

PharmaForce has made some pretty decent strides since we signed on with them.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

PharmaForce should restructure their fees. In some instances, it seems as though the vendor's fees...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

PharmaForce's website is pretty user friendly. The reporting structures that the vendor has are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our current account manager is probably one of the best account managers I have had. The people the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

When we update providers, we typically run into an issue. For example, we might miss a provider who...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Because of the size of our organization, we do not have much need for real customization. That said,...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

PharmaForce’s training model is more of a learn-as-we-go approach. We work in the portal and learn...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

PharmaForce’s support people eventually get the job done, but the support level is challenging. A...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Once a year, we have something big happen in PharmaForce 340B where something isn't implemented...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I like PharmaForce's simplicity and innovation. They put out good material and are fast with making...

Comment Tone Positive
Pillars Relationship, Product
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Director

PharmaForce is going in a lot of different directions currently. They recently became a PBM or are...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
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VP/Other Executive

340B is an ever-changing landscape. PharmaForce does a decent job of staying ahead of all the...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

PharmaForce has done a strong job explaining the 340B process through webinars and multiple training...

Comment Tone Positive
Pillars Relationship, Operations, Product
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Manager

PharmaForce is highly responsive, enabling us to run the program efficiently. Without them, we would...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

PharmaForce has been a strong partner, effectively managing active stores and proactively...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I wasn't here at first, but when I came on, there wasn't any training. I can't ask for any kind of...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

PharmaForce is cheap, but we get what we pay for. PharmaForce 340B is a very simple solution. That...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

PharmaForce 340B is not part of our long-term plans, and I probably would not buy it again. To...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

PharmaForce doesn’t have a formal training program. It would be nice if their training were a little...

Comment Tone Negative
Pillars Operations
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Director

PharmaForce is getting better. PharmaForce has always had really dedicated account managers who...

Comment Tone Positive
Pillars Relationship
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Director

We are getting ready to get some updates to the solution. I think that is going to add a lot of...

Comment Tone Positive
Pillars Culture, Loyalty
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Director

The vendor has good ways to manage drug manufacturer restrictions, but we have an in-house retail...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

We haven't trained with PharmaForce in a while. They don't provide much training before a go-live....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

PharmaForce 340B is easy to work with. It has a fairly user-friendly interface without a steep...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We are still on early versions of the vendor's contract pharmacy and split-billing platforms. While...

Comment Tone Negative
Pillars Culture, Product
Evaluation Unrated

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Manager

The total savings that we have realized from the system far outweigh what we pay PharmaForce for...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The system works well for our organization, but I can see how its interface could be cumbersome for...

Comment Tone Negative
Pillars Product
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Manager

From a cost perspective, PharmaForce 340B is priced appropriately for what it offers. When we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

There are some autonomy limitations in PharmaForce 340B. There are certain items that we would like...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

PharmaForce has a strong support system. We have direct account managers and access to others in our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

PharmaForce 340B's split-billing side is standard and not claims based. The vendor charges a flat...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

I am satisfied with PharmaForce's efforts to help us navigate drug manufacturer restrictions....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

I have seen a lot of flux with PharmaForce's account managers. Since those account managers play...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We used to get a heads-up from PharmaForce when there were new restrictions with manufacturers, but...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have had a lot of timeliness issues with PharmaForce 340B, and they are still doing a lot of good...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

PharmaForce is talking about AI and things like that, so I know that they are staying on top of...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

With PharmaForce 340B, we have noticed some functionality differences in the past year, and there...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Interoperability is not a great piece with PharmaForce. The vendor is only able to load one 340B...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

PharmaForce does work to bring 340B savings to our organization. The question is just how we can...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

For someone to be successful with PharmaForce, I would tell them to make sure to have a team and...

Comment Tone Negative
Pillars Operations
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Director

PharmaForce makes an effort to keep us updated on what is going on, but there have been...

Comment Tone Negative
Pillars Product
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Director

We would like for PharmaForce to correctly build reports on grantee 340Bs and purchases when it...

Comment Tone Negative
Pillars Product
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Director

PharmaForce only supports work with their own solution for referral capture. There are other vendors...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

As far as the current timeline for the resolution of tickets we submit to PharmaForce is concerned,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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