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PharmaForce 340B Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Service and Support
I have been very pleased with the services the vendor has provided. I use third-party systems for...
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Director
Functionality and Upgrades
The vendor's online dashboard could use a little work. I know it was recently updated, and that is...
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Director
Functionality and Upgrades
I have to sign into three different PharmaForce websites to access different information. That is...
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Analyst/Coordinator
Functionality and Upgrades
Our experience with the product has been okay. The portal could be a bit more user friendly because...
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Analyst/Coordinator
Implementation and Training
With the implementation, everything moved smoothly, and it was actually pretty quick. We had a...
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Analyst/Coordinator
Service and Support
We were unhappy with our previous system and some of the issues that we had with our files. We...
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Analyst/Coordinator
Service and Support
The system has been pretty good so far. Now that the system is implemented, communication could be a...
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CFO
Functionality and Upgrades
We get all of the data from PharmaForce 340B. The vendor goes over all of our reports with us...
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CFO
Functionality and Upgrades
We value PharmaForce because we can have some expertise in an area that we are not going to find...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I looked at a lot of 340B systems. I really think PharmaForce 340B is the best bang for our buck.
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Analyst/Coordinator
Functionality and Upgrades
We purchased PharmaForce 340B because of the excellent portal that it offered. The portal is there,...
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Analyst/Coordinator
Service and Support
The customer service from PharmaForce is excellent. They are so helpful and supportive when I call...
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Director
Service and Support
I would assume the vendor has supported us well during the COVID-19 crisis based on the fact that I...
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Director
Functionality and Upgrades
The product works as promoted. The vendor doesn't really sell the system as much as the state does,...
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Director
Functionality and Upgrades
The number one thing I like about the product is that we can see all the claims, especially the...
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Director
Service and Support
I like the responsiveness of the vendor. I have referred the vendor to a few different entities, and...
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Director
Service and Support
There is nothing earth shattering that I want to see improvements on. There are always little tweaks...
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Manager
Relationship
PharmaForce is accessible. When I need to call them, I can get to them.
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Manager
Functionality and Upgrades
There is some important functionality that PharmaForce hasn't worked on yet. They need to flag...
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Manager
Relationship
PharmaForce adds new account managers to our team, and sometimes these account managers are new to...
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Manager
Functionality and Upgrades
The PharmaForce website interface could be better designed. I don't have extensive experience with...
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Manager
Functionality and Upgrades
There is not enough customizability in PharmaForce 340B for the client to modify things. I have to...
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Director
Relationship
The vendor did things they didn’t have to do during the implementation. Their company executives...
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Director
Lessons Learned
The training would have been better if it had been more effective. We are still kind of new to the...
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Director
ROI / Cost (care and feeding)
The product has done really well. There were a couple of things that I didn’t take into...
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Director
Interfacing and Integration
The system has done really well in terms of integration. We probably don’t have too many teams that...
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Director
Functionality and Upgrades
The system’s portals are all over the place. The vendor is working on fixing that, so if they get...
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Director
Service and Support
The vendor is really good at getting things done. Their customer service is some of the best I have...
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Director
ROI / Cost (care and feeding)
The vendor avoids charging for every little thing, but they do charge for some things. My only...
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Director
ROI / Cost (care and feeding)
PharmaForce absolutely doesn't nickel-and-dime us. They are very reasonable in terms of getting our...
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Director
Relationship
PharmaForce 340B works as it was promoted to. The product quality is very good, and the system is...
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Director
Implementation and Training
PharmaForce's implementation services were very good. The implementation went really well. We met...
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Director
Service and Support
It is kind of hard for me to say how well the vendor is supporting our integration goals right now....
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Director
Relationship
As far as ongoing support goes, we are very happy with our representative right now. The...
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Director
Functionality and Upgrades
So far, PharmaForce 340B has worked pretty well for us. I am likely to recommend this product to a...
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Director
Service and Support
I would say PharmaForce is pretty proactive. They are constantly reaching out to us to follow up on...
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Manager
Implementation and Training
PharmaForce's training has been great. Anytime we have even looked at using some of their other...
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Manager
Service and Support
PharmaForce has an online ticket system that is very easy to use, and the vendor is very responsive.
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Manager
ROI / Cost (care and feeding)
I don't think that PharmaForce has nickel-and-dimed us for anything. They haven't told us they were...
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Manager
Sales and Contracting
Our biggest disappointment was that PharmaForce didn't meet some of the promises they made when we...
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Director
Relationship
I am pretty satisfied with the way things are going with the vendor. I feel like they are small...
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Director
Lessons Learned
I like the product. It is pretty easy to use. The vendor's support is good too. The vendor could...
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Director
Implementation and Training
I rated some of the vendor's implementation and training a little lower because I felt like I was...
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Manager
Service and Support
PharmaForce keeps about 80% of their promises. I don’t want to say that they don’t keep their...
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Manager
ROI / Cost (care and feeding)
All of our costs are included in monthly fees that we get, and PharmaForce has been very helpful...
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Manager
Service and Support
We have a representative from PharmaForce who is our account manager. If something is beyond that...
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Manager
Service and Support
The executive involvement that I have had from PharmaForce was a welcome letter. I had an executive...
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Manager
ROI / Cost (care and feeding)
PharmaForce caused an overall problem with our FQHC, and then we entered the COVID-19 era and...
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Manager
Service and Support
I would tell others looking at the product that I recommend our service manager. We haven’t had the...
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Manager
Functionality and Upgrades
When it comes to the product working as promoted, there are some kinks that the vendor is ironing...
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Manager
Interfacing and Integration
The vendor has successfully supported our integration goals. PharmaForce is probably the most...
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Manager
Functionality and Upgrades
The vendor is upgrading the software and making enhancements to reports every month. With the...
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Manager
Service and Support
There are things that I submitted for feedback in the past to get updated regarding product...
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Manager
Functionality and Upgrades
The new updates are so frequent, and I think the vendor really values quality improvement and...
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Manager
Functionality and Upgrades
We serve a lot of people. We set a goal to score the vendor on their ability to convince us that...
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Manager
Service and Support
I haven't needed to use the support’s online submission feature because the support people have...
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Manager
Relationship
When I have needed to talk to any of the vendor executives, they have gotten on the phone or have...
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Manager
Functionality and Upgrades
The product is exactly what we need. We are doing fine. I know exactly what we would expect in terms...
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Manager
Future Outlook
As far as receiving our money's worth goes, there are really no red flags. We pretty much get what...
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Director
Relationship
We have executive involvement. I can call our executive-level person directly and get that person to...
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Director
ROI / Cost (care and feeding)
The product has made such a difference for our hospital. It has really been a lifesaver for us....
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Manager
Other Observations & Comments
The vendor offers training, but we haven't taken advantage of it. We haven't even tapped into all...
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Manager
Other Observations & Comments
I haven't been in my role very long. Someone from the vendor's leadership called and checked in with...
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Manager
Service and Support
I have had a good experience with the vendor's customer service. The software is easy to use and to...
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Manager
Functionality and Upgrades
I have experience with another system that has about 50 reports. The vendor broadcasts that the...
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Manager
Service and Support
All of PharmaForce's account managers were previously coordinators, program managers, and analysts....
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Manager
Relationship
The vendor definitely keeps their promises. I was surprised by the work PharmaForce put into being...
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Manager
Service and Support
We didn't need much initial training. We are using a pharmacy benefit manager (PBM) partner, and...
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Director
ROI / Cost (care and feeding)
PharmaForce keeps their promises. When we initially set up, we turned on the pharmacies that I was...
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Director
Relationship
PharmaForce helped us along from the start with training. On the web, we could go out and look at...
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Director
Functionality and Upgrades
The product works equal to or better than how it was promoted to us. I would give the product a high...
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Director
Service and Support
All I have to do is pick up the phone to call, and I can get an answer. So I definitely give...
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Manager
ROI / Cost (care and feeding)
We use the product for split billing. When we question any charges, the vendor explains them, and...
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Director
Functionality and Upgrades
If I could give PharmaForce a higher score, I would. When I came on board, the system was pretty...
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Director
Functionality and Upgrades
The only training aspect that would be helpful is deeper online help with the portal. There are a...
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Director
Relationship
The vendor has been really supportive during the COVID-19 crisis. I would tell someone else looking...
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Director
Relationship
The product is definitely part of our long-term plans. We have a weekly phone call with our...
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Director
Service and Support
The vendor has been readily available to help us as we move through the COVID-19 crisis. We have...
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Director
Service and Support
We are completely satisfied with the system. The vendor has been very helpful about putting people...
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Director
Relationship
We had a representative early on that we were very happy with, and that person did our...
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Director
Service and Support
We had an issue when we were bringing a few independent pharmacies online, and it felt like the...
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Director
Service and Support
Maybe once a quarter, I get an email that tells me that the server is down and that the vendor is...
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Director
Relationship
The vendor executives are involved. They have my cell phone number. The vendor's fees are low, and...
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Director
Service and Support
PharmaForce has continued to follow up on things that I have needed during COVID-19. We haven't...
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Director
Relationship
PharmaForce calls me regularly to ask for ideas to improve the product, and they are actually...
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Director
Interfacing and Integration
Integration with the product has been great. PharmaForce comes up with all kinds of ideas, and other...
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Director
ROI / Cost (care and feeding)
PharmaForce doesn't nickel-and-dime. They actually reduced their rate. They cut some numbers when I...
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Director
Functionality and Upgrades
When I was new to the 340B program, one of our leaders told me to consider not breaking into the...
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Manager
Interfacing and Integration
We have tried other 340B systems, and they weren't able to extract data from our hospital systems....
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Manager
ROI / Cost (care and feeding)
I would definitely buy PharmaForce 340B again. The vendor's rates are very competitive, and their...
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Manager
Functionality and Upgrades
The ease of use for end users is very good. That is one of the things I love about PharmaForce’s...
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Manager
Service and Support
PharmaForce constantly asks for feedback, and that is good. We don’t use a lot of phone and web...
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Manager
ROI / Cost (care and feeding)
PharmaForce 340B does a great job of driving tangible outcomes. One of the biggest features of the...
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Manager
Relationship
I would definitely recommend PharmaForce. They have been very consistent. As with any organization,...
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Manager
Functionality and Upgrades
I can't say enough good things about PharmaForce. I am really glad that we chose them as one of our...
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Manager
Win/Loss - Why they were selected (by current clients)
When we were choosing our vendor, it was very difficult to look at all of the different options in...
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Director
Relationship
The executive involvement from PharmaForce is great. I thought I was just talking to a salesperson,...
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Director
Functionality and Upgrades
The vendor could improve their crosswalk and accumulations bucket. For example, another vendor's...
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Manager
Functionality and Upgrades
PharmaForce 340B is a web-based system that is very easy to use, and I can use it from any location...
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Manager
Relationship
We have not been audited by HRSA, but we have been assured by PharmaForce that they will help us...
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Manager
Functionality and Upgrades
The reports we get from PharmaForce 34B are robust, and I am able to do them all myself.
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Manager
Technology
I would love to enhance the search function in PharmaForce 340B. I would like to be able to hit the...
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Manager
Relationship
PharmaForce 340B is very easy to use. It is very easy to navigate, and if we run into any issues, we...
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Director
Functionality and Upgrades
PharmaForce 340B is very user friendly. The layouts are the same in each platform. Everything works...
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Director
Technology
I would like to see more robust reporting tools in the product. I would like to be able to drill...
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Director
Relationship
Our representative from PharmaForce was excellent. It took a long time for us to go through the...
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