PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Loyalty, Product
PharmaForce 340B struggled to provide 100% claims visibility to our known specialty prescribers....
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Product
A big problem with the solution is that we had a home infusion contract pharmacy and an entity-owned...
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Culture, Product
There were issues with processing invoices. PharmaForce really struggled to process EDI invoices. In...
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Relationship
We didn't have the ability to enter credit invoices ourselves or process invoices ourselves. We...
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Culture
What I initially liked about the vendor's contract for contract pharmacy was that it was a flat fee...
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Operations
PharmaForce’s training was actually really good. They would hold global meetings weekly, if I'm not...
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Relationship
To the vendor's credit, they did make improvements. They were putting a lot of effort into...
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Relationship
Partnership is one of PharmaForce’s strengths. The vendor is small enough that they still really dig...
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Loyalty, Relationship, Product
PharmaForce has entered the PBM space, and that is pretty exciting because a lot of larger health...
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Relationship
Support is one area where PharmaForce could improve. It does take a bit of time to resolve some of...
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Culture, Product
A lot of systems are built to try to help health systems navigate split billing and contract...
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Product
One thing I know that PharmaForce was talking about developing was an actual retail pharmacy...
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Relationship
We are pretty happy from an account management perspective. We have been able to get a lot of client...
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Product
In PharmaForce 340B, the reports have to be pieced together. For the reporting, we have to go into a...
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Relationship
PharmaForce’s support is not awesome. The communication aspect of itisn't great. There are problems...
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Product
PharmaForce’s systems do not match what they say they are doing. There are always NDCs that slide...
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Culture, Value
PharmaForce’s fees, from a contract perspective, look like they are going to be good. But when an...
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Loyalty, Operations
I felt like the vendor's training was pretty effective. It has been a while since I have had any...
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Loyalty, Product
The vendor is currently updating the entire system to improve functionality and to fix some problems...
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Relationship
The vendor has been very supportive. They reach out and communicate very, very well. They definitely...
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Product, Value
The solution is pretty labor-intensive, but 340B in general is just a very labor-intensive and...
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Product
The pharmacy buyer is who navigates drug manufacturer restrictions more than PharmaForce. I'm...
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Relationship
The vendor’s support has been pretty effective. We have had some different account representatives,...
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Relationship
We have had multiple ongoing issues with PharmaForce 340B that have yet to be fixed. PharmaForce...
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Product
When PharmaForce 340B is working correctly, it is very user-friendly.
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Product
One issue we have had with PharmaForce 340B is with the NDC-to-charge-number crosswalk. There were...
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Operations
PharmaForce could spend more time doing training. I don't feel like we got enough time training....
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Operations
We had a very long implementation process, but PharmaForce has been a good partner. The...
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Operations
PharmaForce did a pretty good job with training. We have limited functionality in the system; we are...
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Value
We are pretty new with PharmaForce, but so far, we haven't had any major issues navigating drug...
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Product
The split billing aspect of PharmaForce 340B has a lot of support tools built into it for...
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Operations
I would especially recommend PharmaForce 340B to anyone in the 340B realm. The communication and...
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Relationship
I think the vendor’s communication and customer support are great, whether I am dealing with my...
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Relationship
We have a really stellar account manager at PharmaForce. I can't speak for every single one of...
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Operations
We would like ongoing training from PharmaForce, especially around current events. There have been a...
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Value
PharmaForce is working on things that they don't currently have because of all of the recent...
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Relationship, Product
PharmaForce knows what drug manufacturer restrictions affect what types of covered entities, and...
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Operations
We receive constant training from our account manager.
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Relationship
PharmaForce has made some pretty decent strides since we signed on with them.
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Value
PharmaForce should restructure their fees. In some instances, it seems as though the vendor's fees...
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Product
PharmaForce's website is pretty user friendly. The reporting structures that the vendor has are...
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Relationship
Our current account manager is probably one of the best account managers I have had. The people the...
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Relationship, Product
When we update providers, we typically run into an issue. For example, we might miss a provider who...
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Loyalty, Relationship
Because of the size of our organization, we do not have much need for real customization. That said,...
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Operations
PharmaForce’s training model is more of a learn-as-we-go approach. We work in the portal and learn...
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Relationship
PharmaForce’s support people eventually get the job done, but the support level is challenging. A...
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Relationship, Product
Once a year, we have something big happen in PharmaForce 340B where something isn't implemented...
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Relationship, Product
I like PharmaForce's simplicity and innovation. They put out good material and are fast with making...
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Loyalty, Relationship, Product
PharmaForce is going in a lot of different directions currently. They recently became a PBM or are...
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Relationship, Product
340B is an ever-changing landscape. PharmaForce does a decent job of staying ahead of all the...
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Relationship, Operations, Product
PharmaForce has done a strong job explaining the 340B process through webinars and multiple training...
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Relationship
PharmaForce is highly responsive, enabling us to run the program efficiently. Without them, we would...
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Relationship, Product
PharmaForce has been a strong partner, effectively managing active stores and proactively...
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Operations
I wasn't here at first, but when I came on, there wasn't any training. I can't ask for any kind of...
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Value
PharmaForce is cheap, but we get what we pay for. PharmaForce 340B is a very simple solution. That...
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Loyalty, Relationship
PharmaForce 340B is not part of our long-term plans, and I probably would not buy it again. To...
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Operations
PharmaForce doesn’t have a formal training program. It would be nice if their training were a little...
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Relationship
PharmaForce is getting better. PharmaForce has always had really dedicated account managers who...
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Culture, Loyalty
We are getting ready to get some updates to the solution. I think that is going to add a lot of...
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Relationship, Product
The vendor has good ways to manage drug manufacturer restrictions, but we have an in-house retail...
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Operations
We haven't trained with PharmaForce in a while. They don't provide much training before a go-live....
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Operations, Product
PharmaForce 340B is easy to work with. It has a fairly user-friendly interface without a steep...
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Culture, Product
We are still on early versions of the vendor's contract pharmacy and split-billing platforms. While...
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Value
The total savings that we have realized from the system far outweigh what we pay PharmaForce for...
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Product
The system works well for our organization, but I can see how its interface could be cumbersome for...
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Value
From a cost perspective, PharmaForce 340B is priced appropriately for what it offers. When we...
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Product
There are some autonomy limitations in PharmaForce 340B. There are certain items that we would like...
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Relationship
PharmaForce has a strong support system. We have direct account managers and access to others in our...
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Culture
PharmaForce 340B's split-billing side is standard and not claims based. The vendor charges a flat...
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Relationship, Product
I am satisfied with PharmaForce's efforts to help us navigate drug manufacturer restrictions....
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Relationship
I have seen a lot of flux with PharmaForce's account managers. Since those account managers play...
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Relationship
We used to get a heads-up from PharmaForce when there were new restrictions with manufacturers, but...
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Relationship, Product
We have had a lot of timeliness issues with PharmaForce 340B, and they are still doing a lot of good...
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Loyalty, Relationship, Product
PharmaForce is talking about AI and things like that, so I know that they are staying on top of...
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Product
With PharmaForce 340B, we have noticed some functionality differences in the past year, and there...
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Product
Interoperability is not a great piece with PharmaForce. The vendor is only able to load one 340B...
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Value
PharmaForce does work to bring 340B savings to our organization. The question is just how we can...
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Operations
For someone to be successful with PharmaForce, I would tell them to make sure to have a team and...
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Product
PharmaForce makes an effort to keep us updated on what is going on, but there have been...
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Product
We would like for PharmaForce to correctly build reports on grantee 340Bs and purchases when it...
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Relationship, Product
PharmaForce only supports work with their own solution for referral capture. There are other vendors...
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Relationship
As far as the current timeline for the resolution of tickets we submit to PharmaForce is concerned,...
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Culture
Initially, when we implemented the contract pharmacy, the vendor told us they had a solution for a...
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Relationship
The vendor should alert us about new manufacturer restrictions or new NDCs that are added. For...
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Operations
The vendor's ongoing training is good. I attend webinars and things. The vendor's portal is very...
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Product
The vendor accepts multiple types of data feeds. Other third-party administrators only accept data...
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Product
When I run a report, I can only run it for today. I can’t run historical data reports. I sometimes...
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Product
The reporting is good. PharmaForce has made improvements, like allowing me to run data based on a...
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Relationship
I had some issues that didn’t get solved by my regular contact, but I was able to get the issues...
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Relationship
PharmaForce 340B is user-friendly. Our staff members tend to really like the vendor. I don't have...
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Relationship, Product
With PharmaForce 340B, there is always a delay with the information and with getting everything...
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Loyalty, Relationship, Product
PharmaForce recently upgraded their financial management. That was really bad before. It is better...
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Relationship
Some parts of the vendor's customer service are lacking. My direct customer service representative...
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Loyalty, Value
I recommend PharmaForce 340B. It is a good product. I always provide cautions about things that are...
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Relationship, Product
The vendor doesn’t do a great job of helping us navigate drug manufacturer restrictions. There are...
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Operations
Before, the system's implementation services were pretty good. However, PharmaForce has gone...
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Operations
We are early with PharmaForce 340B, but I anticipate a smooth transition based on what I saw with...
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Relationship, Operations, Product
We have a specific set of state laws where the manufacturer restrictions may or may not apply, and...
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Relationship
PharmaForce is very responsive when we share concerns. However, it seems like there have been issues...
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Product
PharmaForce 340B has a very easy-to-use and helpful referral capture infrastructure. PharmaForce...
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Relationship, Value
PharmaForce 340B absolutely assists with our program. It allows us to use our in-house employees to...
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Product
I would recommend PharmaForce 340B with some caveats. I would like the vendor to include replenished...
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Relationship
I like the responsiveness of PharmaForce’s customer service team. I have never had to wait more than...
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Loyalty, Relationship, Value
We are not satisfied with PharmaForce, and we are severing all ties with them. They just haven't...
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Relationship
PharmaForce is doing a really good job of keeping their promises. We have some unique circumstances,...
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Operations
PharmaForce does really well with their training. Also, when it comes to integration, they do...
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Product
We had a lot of issues with things being switched in this solution. If a pharmacy switches something...
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Relationship
I think PharmaForce does really well helping us navigate drug manufacturer restrictions, but it is...
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Product
PharmaForce 340B is a good program, and it is easy to use, but I feel like there are some other...
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Value
There are plenty of changes in the marketplace right now. It has been difficult for everyone to keep...
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Culture, Relationship
We had a big thing going on, and PharmaForce made promises to support us in that. Then, at the last...
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Loyalty, Relationship
The product should be able to run itself for how much it is making off of an entity. I love the...
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Relationship
PharmaForce developed a workaround for us, but they recently changed a piece of that configuration....
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Product
The only portion of PharmaForce 340B that I think could work a little better is the audit tool and...
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Relationship
I appreciate all of our account managers from PharmaForce and work well with all of them. We have...
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Operations, Product
PharmaForce 340B is responsive. I have never had issues with PharmaForce 340B being slow or not...
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Operations
We haven't had to worry about recent updates or implementations of PharmaForce 340B. But our initial...
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Relationship
PharmaForce sends out emails that tell us when there are changes in a manufacturer's requirements....
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Loyalty, Relationship
PharmaForce is making changes right now, and they have told us about the changes. My account...
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Relationship, Product
Anytime the industry throws a curveball at us, PharmaForce has to reprogram everything to get the...
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Relationship, Product
The product pulls all of our data out of our EMR into the vendor’s system for us, and then we review...
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Operations
Anytime we want training and tell PharmaForce that, they do it. We have all had initial training,...
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Loyalty, Relationship
Everybody tries to buy us away from PharmaForce, but one of the reasons we stay with them is that...
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Product
We did a demo of the reports in PharmaForce 340B, but they didn't look the same as they did when we...
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Product, Value
The health report in PharmaForce 340B helps us drive outcomes pretty well. PharmaForce 340B is...
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Operations
PharmaForce is pretty good at getting training for us when they implement any changes to PharmaForce...
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Relationship
I have been in contact with some of the PharmaForce executives who have helped me, so we have a...
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Relationship, Product
Sometimes, I don't have access to something that I need to see or one of the tabs in the system will...
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Loyalty, Value
We have had a hard time with PharmaForce 340B. My main concerns are with the vendor's communication...
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Product
When we first implemented the system, we didn't have the 340B capture or the discount card. The...
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Product
We use a lot of third-party administrators, and a lot of things are centralized to just third-party...
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Product
I haven't seen a focus from PharmaForce on helping us navigate drug manufacturer restrictions. Other...
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Relationship
PharmaForce could be proactive. I feel like the vendor is really good at responding to things that...
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Operations
PharmaForce does a great job of promoting the system. They are good. PharmaForce was all over our...
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Product
PharmaForce 340B does a great job of integrating with our other systems. Our accounting area would...
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Product
PharmaForce 340B is very good. We get exactly what we ask for. One of the things I was most...
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Culture, Value
PharmaForce surprised me when they charged me. The vendor owes us a certain amount of money, but we...
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Commentary Summary
Comment Type Breakout