PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Culture
Initially, when we implemented the contract pharmacy, the vendor told us they had a solution for a...
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Relationship
The vendor should alert us about new manufacturer restrictions or new NDCs that are added. For...
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Operations
The vendor's ongoing training is good. I attend webinars and things. The vendor's portal is very...
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Product
The vendor accepts multiple types of data feeds. Other third-party administrators only accept data...
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Product
When I run a report, I can only run it for today. I can’t run historical data reports. I sometimes...
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Product
The reporting is good. PharmaForce has made improvements, like allowing me to run data based on a...
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Relationship
I had some issues that didn’t get solved by my regular contact, but I was able to get the issues...
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Relationship
PharmaForce 340B is user-friendly. Our staff members tend to really like the vendor. I don't have...
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Relationship, Product
With PharmaForce 340B, there is always a delay with the information and with getting everything...
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Loyalty, Relationship, Product
PharmaForce recently upgraded their financial management. That was really bad before. It is better...
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Relationship
Some parts of the vendor's customer service are lacking. My direct customer service representative...
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Loyalty, Value
I recommend PharmaForce 340B. It is a good product. I always provide cautions about things that are...
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Relationship, Product
The vendor doesn’t do a great job of helping us navigate drug manufacturer restrictions. There are...
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Operations
Before, the system's implementation services were pretty good. However, PharmaForce has gone...
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Operations
We are early with PharmaForce 340B, but I anticipate a smooth transition based on what I saw with...
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Relationship, Operations, Product
We have a specific set of state laws where the manufacturer restrictions may or may not apply, and...
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Relationship
PharmaForce is very responsive when we share concerns. However, it seems like there have been issues...
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Product
PharmaForce 340B has a very easy-to-use and helpful referral capture infrastructure. PharmaForce...
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Relationship, Value
PharmaForce 340B absolutely assists with our program. It allows us to use our in-house employees to...
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Product
I would recommend PharmaForce 340B with some caveats. I would like the vendor to include replenished...
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Relationship
I like the responsiveness of PharmaForce’s customer service team. I have never had to wait more than...
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Loyalty, Relationship, Value
We are not satisfied with PharmaForce, and we are severing all ties with them. They just haven't...
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Relationship
PharmaForce is doing a really good job of keeping their promises. We have some unique circumstances,...
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Operations
PharmaForce does really well with their training. Also, when it comes to integration, they do...
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Product
We had a lot of issues with things being switched in this solution. If a pharmacy switches something...
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Relationship
I think PharmaForce does really well helping us navigate drug manufacturer restrictions, but it is...
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Product
PharmaForce 340B is a good program, and it is easy to use, but I feel like there are some other...
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Value
There are plenty of changes in the marketplace right now. It has been difficult for everyone to keep...
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Culture, Relationship
We had a big thing going on, and PharmaForce made promises to support us in that. Then, at the last...
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Loyalty, Relationship
The product should be able to run itself for how much it is making off of an entity. I love the...
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Relationship
PharmaForce developed a workaround for us, but they recently changed a piece of that configuration....
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Product
The only portion of PharmaForce 340B that I think could work a little better is the audit tool and...
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Relationship
I appreciate all of our account managers from PharmaForce and work well with all of them. We have...
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Operations, Product
PharmaForce 340B is responsive. I have never had issues with PharmaForce 340B being slow or not...
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Operations
We haven't had to worry about recent updates or implementations of PharmaForce 340B. But our initial...
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Relationship
PharmaForce sends out emails that tell us when there are changes in a manufacturer's requirements....
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Loyalty, Relationship
PharmaForce is making changes right now, and they have told us about the changes. My account...
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Relationship, Product
Anytime the industry throws a curveball at us, PharmaForce has to reprogram everything to get the...
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Relationship, Product
The product pulls all of our data out of our EMR into the vendor’s system for us, and then we review...
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Operations
Anytime we want training and tell PharmaForce that, they do it. We have all had initial training,...
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Loyalty, Relationship
Everybody tries to buy us away from PharmaForce, but one of the reasons we stay with them is that...
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Product
We did a demo of the reports in PharmaForce 340B, but they didn't look the same as they did when we...
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Product, Value
The health report in PharmaForce 340B helps us drive outcomes pretty well. PharmaForce 340B is...
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Operations
PharmaForce is pretty good at getting training for us when they implement any changes to PharmaForce...
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Relationship
I have been in contact with some of the PharmaForce executives who have helped me, so we have a...
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Relationship, Product
Sometimes, I don't have access to something that I need to see or one of the tabs in the system will...
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Loyalty, Value
We have had a hard time with PharmaForce 340B. My main concerns are with the vendor's communication...
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Product
When we first implemented the system, we didn't have the 340B capture or the discount card. The...
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Product
We use a lot of third-party administrators, and a lot of things are centralized to just third-party...
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Product
I haven't seen a focus from PharmaForce on helping us navigate drug manufacturer restrictions. Other...
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Relationship
PharmaForce could be proactive. I feel like the vendor is really good at responding to things that...
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Operations
PharmaForce does a great job of promoting the system. They are good. PharmaForce was all over our...
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Product
PharmaForce 340B does a great job of integrating with our other systems. Our accounting area would...
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Product
PharmaForce 340B is very good. We get exactly what we ask for. One of the things I was most...
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Culture, Value
PharmaForce surprised me when they charged me. The vendor owes us a certain amount of money, but we...
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Operations
PharmaForce is not super great about providing ongoing training.
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Relationship, Value
PharmaForce is a competent third-party administrator who is probably on the lower side of expenses;...
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Relationship
PharmaForce isn’t bad, but generally, nobody keeps 100% of their promises. The vendor is better than...
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Product
PharmaForce 340B is not particularly stellar on interoperability and how it communicates with my EHR...
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Relationship, Operations, Product
PharmaForce doesn’t really tell us about the updates to PharmaForce 340B, but they just recently...
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Relationship
Things with PharmaForce 340B have been pretty good overall. I have a regular call with our...
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Relationship, Product
There are sometimes changes to the PharmaForce website or updates that I'm not notified of. Once I...
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Product
Things have been going pretty well with PharmaForce. I don't have any major complaints. I'm not a...
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Product
I love the PharmaForce 340B portal other than the fact that I have to download anything to work on...
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Loyalty, Value
I did a lot of research before we chose PharmaForce 340B. PharmaForce is responsive. PharmaForce...
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Product
PharmaForce could improve the value of PharmaForce 340B by putting all the portals into one so I...
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Relationship
We have had some bad representatives at PharmaForce that have caused some problems by not following...
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Loyalty, Product, Value
We had an issue with PharmaForce’s referral management. They weren't checking the chart, so the...
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Operations
PharmaForce’s training was really great at the beginning. However, the training for some of the new...
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Product
The PharmaForce 340B software is fairly transparent. It is easy to use most of the time. I have the...
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Product
With a recent upgrade to PharmaForce 340B, we had to be down for several days, and we couldn't see...
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Product
The PharmaForce 340B reporting system is fairly easy to navigate, and it is fairly detailed when it...
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Relationship
Our PharmaForce account manager is pretty good at getting back to me quickly and making any...
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Product
With PharmaForce 340B, I would like to see more things in real time instead of having to wait until...
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Value
PharmaForce does a good job of keeping us updated about drug manufacturer restrictions. The...
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Value
Transparency is an issue in PharmaForce 340B. The reporting is not as clear as we would like it to...
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Relationship, Value
We have had some pretty outstanding requests. Some claims that have been captured are negative. I...
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Value
PharmaForce doesn't charge for report requests, but their fees are crazy right now. The fees are...
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Operations
PharmaForce was really helpful when we were doing the implementation. In the past, we were actually...
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Relationship, Product
I'm happy with this platform; PharmaForce has a suggestions area, and then people get to vote on how...
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Product
PharmaForce 340B doesn’t meet all of our needs. It is missing the UDS stuff and clarification behind...
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Relationship, Product
PharmaForce does deliver new technology; it is just slow. I feel torn. The vendor is not delivering...
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Relationship
PharmaForce is not as proactive as I would like. I would like for them to help us in what is...
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Culture, Value
The referral portion of PharmaForce 340B was an absolute joke and a nightmare. The vendor has words...
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Product
If someone were looking at this solution, I would tell them to compare other third-party...
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Relationship
PharmaForce has a lot of good data, and their platform is great. They do have some good customer...
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Relationship
Getting reports is pretty easy in PharmaForce 340B. Most of the time, PharmaForce is responsive to...
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Relationship
I would like PharmaForce to be more proactive. Right now, I go in and download all the reports, and...
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Loyalty, Product
In terms of the software, PharmaForce does a really good job of displaying and reporting data and...
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Value
PharmaForce takes a lot of fees out, but so does every third-party administrator. They need to...
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Product
PharmaForce 340B is very user-friendly. The first time someone opens it, they can figure out where...
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Relationship
I'm really happy with our client success manager. We have a regular call with them, and they are...
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Operations
My only grudge with PharmaForce is that the process of getting started was not smooth at all. It was...
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Relationship
In my role, PharmaForce is very personable, and they definitely do a good job. For instance, on our...
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Operations
PharmaForce could improve the education and training on utilizing the platform, whether it is the...
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Relationship
PharmaForce has exceptional software compared to others in the market. PharmaForce has a leg up and...
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Relationship
PharmaForce has always had an exceptional history with customer service. With that being said, over...
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Product
Compared to other third-party administrators, the ease of use for PharmaForce 340B is way better...
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Culture, Value
We pay what we pay for PharmaForce 340B, and the vendor is relatively straightforward with their...
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Loyalty, Value
A value source that PharmaForce brings to entities that others don't is the suite of services. A lot...
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Relationship
PharmaForce 340B just works. I can’t describe the chaos that we were in with our previous vendor....
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Loyalty, Relationship, Product
There is no perfect way to manage manufacturer restrictions. I have exposure to a bunch of different...
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Relationship, Operations
PharmaForce keeps all their promises. They are slow, but they do what they say they will do. And...
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Operations
PharmaForce does initial setup training. However, I'm not aware of any ongoing training that occurs...
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Product
I don't know whether PharmaForce even has a plan for supporting our integration goals. PharmaForce...
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Product
Compared to another vendor of ours, the PharmaForce reports take a little bit more training and...
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Relationship, Product
PharmaForce works toward our integration goals, but they are slow on the upgrades, and the longer we...
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Value
I think the pricing of PharmaForce 340B is fair for the software that I get. We get what we need....
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Loyalty
PharmaForce 340B isn't part of our long-term plans. The upgrades are the big thing. I constantly...
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Relationship, Operations
PharmaForce does push out updates and advancements. They have been good at keeping all their...
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Product
I don't think we have had anything unexpected with how PharmaForce 340B works. I don't think we have...
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Operations
PharmaForce's training is pretty good, but PharmaForce 340B in general is so complex. I still feel...
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Relationship
PharmaForce definitely does about all they can to assist in driving tangible outcomes. My likelihood...
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Value
PharmaForce is fairly fair in terms of charges. Some of them are volume-based charges, but I don't...
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Relationship
I don't know that PharmaForce's efforts to help us navigate drug manufacturer restrictions are...
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Loyalty, Relationship
PharmaForce 340B is part of our long-term plans. As long as we are in PharmaForce340B, we expect to...
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Product
PharmaForce’s system creates a report to do the 340B ESP uploads, and for some reason, a certain...
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Value
I have had a problem with PharmaForce that has not been resolved. I have been trying to get certain...
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Value
Recently, we brought on a specialty pharmacy, and I was thinking about going with another 340B...
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Loyalty, Value
PharmaForce doesn't charge for the referral information. That is one of the reasons we stay with them....
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Loyalty, Product
PharmaForce will have to make some changes because, in the current setting, we would probably not...
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Relationship, Product
For in-house pharmacy management, PharmaForce needs more tweaking in the functionality to meet...
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Culture
Recently, when we were trying to get our contract pharmacy on board, it was more delayed than...
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Product
PharmaForce's 340B solution does everything it is supposed to do most of the time, but it does have...
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Loyalty
We got on board with PharmaForce to manage our in-house pharmacy inventory. Some of our challenges...
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Relationship, Operations
We have worked with more than one account manager in a short time frame. Not every account manager...
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Relationship, Value
We have been impacted a lot by the manufacturer restrictions this year, and we have seen a big...
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Relationship
There have been a lot of changes regarding my account representative, so those are always difficult....
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Relationship
We have regularly scheduled meetings where PharmaForce goes over a sheet and tries to keep us...
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Loyalty
We are in the process of reevaluating whether we are going to keep the product, so there is a chance...
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Relationship
I have had a couple of different representatives, and one of them was not super knowledgeable. That...
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Loyalty, Relationship
PharmaForce is really quick to say that they can jump on a call when we have a problem, and the...
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Product
PharmaForce 340B has been really great for our facility and location. PharmaForce has helped us get...
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Relationship
With PharmaForce, what jumps out immediately is their consistency when it comes to scheduled calls....
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Product
The web-based PharmaForce 340B platform is very easy to use. The vendor does a lot of training. The...
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Culture, Relationship
Some of the promises that the vendor has been able to keep are specifically around researching new...
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Culture, Operations
I wouldn't have any problem recommending the vendor to a pharmacy that wanted to get into the...
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Loyalty, Product
The system is set up with PharmaForce 340B. Once we have our algorithm set, it is what it is, and it...
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Value
PharmaForce certainly has a fee schedule, but for the most part, it is pretty fair. They do a good...
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Operations
There isn't really ongoing training per se. We have a recurring call with our representative to go...
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Product
The product does what it is supposed to do, but we have another third-party administrator for...
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Operations, Product
There have been challenges with PharmaForce. Our program is specific in that we have different...
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Relationship
My recommendations to PharmaForce are around leadership in terms of response times and avoiding...
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Value
As far as navigating drug manufacturer restrictions goes, PharmaForce could communicate more with...
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Relationship
My recommendation of PharmaForce would depend on what type of organization the potential customer is...
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Product
The product has its benefits and its drawbacks. We haven't had too many upgrades to speak on, but...
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Relationship, Operations
We have calls with PharmaForce regularly, and in the beginning when we first implemented the system,...
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Relationship
The vendor should not necessarily only focus on one organization, but they should be there, be...
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Loyalty, Relationship
I had a meeting with PharmaForce where they provided some insights into some updates they were doing...
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Loyalty
The strength of PharmaForce was definitely the initial rollout. PharmaForce was able to have the...
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Relationship, Operations
There is always room for improvement, but we are pretty happy with PharmaForce's efforts to help us...
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Relationship
PharmaForce has been very responsive. They are even working with some of the new pharmacies that we...
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Product
We just send PharmaForce a packet or upload a file with all of the patients. The system is pretty...
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Loyalty, Relationship
If I had a little criticism for PharmaForce, it would be that they could do a better job of running...
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Operations
My experiences with PharmaForce have been very positive. I didn't have much of a 340B background in...
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Relationship, Product, Value
PharmaForce is very knowledgeable, and they adapt to different systems. Some systems are very hard...
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Operations
We had a rough patch with our PharmaForce implementations. It had to do with losing team members,...
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Value
As an FQHC, we obviously want to hold on to as much revenue as possible. PharmaForce has a really...
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Relationship
PharmaForce is pretty quick and efficient with submitting, resolving, and getting back to tickets.
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Relationship, Product
If a manufacturer is brand-new to the restrictions, they send out a letter to say they are...
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Product
I absolutely love PharmaForce’s platform. I have had experience with several different third-party...
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Operations
The reason I give PharmaForce a few points lower on implementations is only that they haven't been...
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Loyalty
We continue to bring additional sites onto PharmaForce 340B. We have been in a transition of pulling...
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Relationship, Product, Value
I don't like to give people top scores because I feel like that means that they are absolutely...
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Relationship
PharmaForce has quit working with the third-party consultants that help guide us through our 340B...
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Value
PharmaForce is making us pay for easy access to their referral portal. We have access to the...
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Relationship, Operations
PharmaForce helped me greatly when I was having trouble with some things. They were very nice and...
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Loyalty, Product
The product requires a lot of clicks, but I get that. Users have to know where they are going, and...
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Operations, Product
The system isn't easy when users first get onto it. It takes them a minute to get their bearings. I...
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Operations, Product
We always have wish list items, like website improvements. We would like the vendor to improve their...
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Relationship, Product
PharmaForce does an adequate job of helping us navigate drug manufacturer restrictions. Most of the...
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Relationship
I would highly recommend PharmaForce because of their support. PharmaForce does a really decent job...
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Relationship, Product
The vendor doesn't keep all of their promises, and a lot of that has to do with the changes in the...
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Operations
PharmaForce doesn't provide training before a go-live, so we sort of have to go live and get trained...
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Relationship, Product
PharmaForce has been very helpful in navigating the drug manufacturers' complex restrictions. We...
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Relationship
It is easy to train new employees on PharmaForce 340B, and the interface is fairly self-guiding. My...
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Relationship
PharmaForce assures us that we have all the wholesalers set up and that it is on us that they are...
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Relationship, Operations
PharmaForce is a little more open to training than another vendor we use, but they are not really...
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Product
I do like how easy it is to use PharmaForce 340B. It is really easy to navigate. Things are laid out...
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Product
I would like to see PharmaForce be more versatile with what EHRs they work with, specifically for...
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Value
We are struggling with the replenishment of our drugs and PharmaForce capturing claims that are...
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Loyalty, Relationship
I talked with another vendor who does the 340B program, and their whole platform looked very...
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Relationship
We emailed PharmaForce to ask them to update a certain configuration, but it never got updated. That...
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Culture, Value
PharmaForce doesn't sit there and overcharge or anything. They don't nitpick charges. They have...
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Operations
One of our implementations with PharmaForce wasn’t really the greatest. A lot of the timelines that...
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Relationship, Operations
PharmaForce provides a lot of webinars that are pretty helpful, and we have a really great account...
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Value
One mistake that PharmaForce made resulted in us being overcharged, so I don’t feel like that means...
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Relationship, Product, Value
PharmaForce does communicate information about drug manufacturer restrictions well, but they had to...
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Product
PharmaForce's referral management program hasn't had as much fruition as we hoped it would in terms...
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Relationship
Anytime I have needed something at a higher level or felt like our PharmaForce account manager...
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Relationship, Product
PharmaForce is very good about sending out notifications, restriction changes, and new information....
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Relationship
For the most part, PharmaForce keeps their promises. There are months where the financials come...
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Operations
We haven't done any implementations or upgrades that I am aware of with PharmaForce 340B. I am sure...
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Operations
There isn't any specific training set up for PharmaForce 340B, but if we ever have a need for...
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Product
PharmaForce 340B's website portal is very user friendly. It gives us everything that we need. There...
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Product
We had an issue with integrating PharmaForce 340B with our EHR. Some files didn't come over, and...
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Relationship
PharmaForce's team is very responsive. My only feedback is that there has been a good bit of...
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Loyalty, Value
We don't have any plans to change away from PharmaForce 340B at the moment. I think that our...
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Relationship, Product
I have to request reports for certain things that need to be checked less frequently that can create...
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Relationship, Product
We like the portal and ease of use. I feel like PharmaForce is very transparent with what they are...
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Product
The thing that I like the most about this solution is the visibility. We can easily find any...
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Culture, Relationship
Recently, PharmaForce changed their hierarchy a little. Before, we would get an account manager, and...
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Relationship
The vendor always sends out emails to let us know when a manufacturer is going to be restricted, and...
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Relationship
The person I talk to at PharmaForce is not the one who is going to actually resolve any problems we...
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Relationship
PharmaForce has helped a little bit with our in-house pharmacy, and I’m going to talk to them about...
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Product
Some of the reporting in PharmaForce 340B is uploaded into another third-party system for secure...
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Relationship, Product
PharmaForce is keeping us updated on manufacturer restrictions, and they tell us to reach out if we...
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Operations, Product
I would buy PharmaForce 340B again, but there are challenges that haven't been there before. This...
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Loyalty, Relationship
PharmaForce is a little slow and needs prompting to keep their promises. That is at an account...
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Value
I don't think PharmaForce’s charges are excessive. My CFO would probably disagree, but I think it is...
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Product
Having not worked with other vendors myself, the thing that is good about PharmaForce is that they...
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Operations
PharmaForce could improve their training by talking about it and letting me know when more training...
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Relationship
If we have to make a change that is related to inbound or outbound information, PharmaForce works...
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Relationship, Product
HRSA audits dive deep, but we know the vendor is working on our behalf. Data came up in the audit...
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Relationship, Operations
PharmaForce put out some monthly webinars, and they have been talking about AI. That would be new...
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Relationship, Product
PharmaForce continues to grow, and they are able to offer more things. They always enhance or make...
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Operations
PharmaForce does well with training. They do a lot of educating, like webinars. I’m often unable to...
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Relationship
PharmaForce has new consultants that come on, and we get transitioned from one to another, which is...
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Product
I don’t know how actively PharmaForce 340B works the opportunities in the solution because there are...
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Loyalty, Relationship, Product, Value
Things have been very good with PharmaForce. I love that we have support, and for the most part, the...
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Relationship
The fact that an executive met with us to see how things were going after a certain time frame was a...
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Relationship, Product
The vendor has been great at helping us navigate drug manufacturer restrictions. We get a lot of...
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Product
The only issue that we have been having is with PharmaForce’s card program and PBM services, and I...
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Value
The vendor does charge for every little thing. They charge for the switch fee data. They charge for...
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Product
PharmaForce is making helpful improvements to the portal. Some improvements are not as beneficial to...
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Loyalty
I predict my satisfaction will decrease in the next year with PharmaForce because we have an ongoing...
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Culture, Product
There is still some issue with one of the contracts in PharmaForce 340B. It is very hard to handle.
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Relationship
PharmaForce usually checks in with me. I have several of the top executives reaching out to me to...
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Product
With PharmaForce 340B, I can manage everything on my own. It is very easy to use.
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Value
PharmaForce increased the fee. We have to renew the contract and everything to sell, but it is a bit...
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Relationship, Product
PharmaForce doesn't have the option for me to run a replenishment report by date. For example, I can...
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Relationship
The first thing I like about PharmaForce is that they handle any case very quickly and respond...
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