PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
PharmaForce’s system creates a report to do the 340B ESP uploads, and for some reason, a certain...
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Value
I have had a problem with PharmaForce that has not been resolved. I have been trying to get certain...
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Value
Recently, we brought on a specialty pharmacy, and I was thinking about going with another 340B...
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Loyalty, Value
PharmaForce doesn't charge for the referral information. That is one of the reasons we stay with them....
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Loyalty, Product
PharmaForce will have to make some changes because, in the current setting, we would probably not...
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Relationship, Product
For in-house pharmacy management, PharmaForce needs more tweaking in the functionality to meet...
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Culture
Recently, when we were trying to get our contract pharmacy on board, it was more delayed than...
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Product
PharmaForce's 340B solution does everything it is supposed to do most of the time, but it does have...
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Loyalty
We got on board with PharmaForce to manage our in-house pharmacy inventory. Some of our challenges...
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Relationship, Operations
We have worked with more than one account manager in a short time frame. Not every account manager...
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Relationship, Value
We have been impacted a lot by the manufacturer restrictions this year, and we have seen a big...
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Relationship
There have been a lot of changes regarding my account representative, so those are always difficult....
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Relationship
We have regularly scheduled meetings where PharmaForce goes over a sheet and tries to keep us...
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Loyalty
We are in the process of reevaluating whether we are going to keep the product, so there is a chance...
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Relationship
I have had a couple of different representatives, and one of them was not super knowledgeable. That...
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Loyalty, Relationship
PharmaForce is really quick to say that they can jump on a call when we have a problem, and the...
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Product
PharmaForce 340B has been really great for our facility and location. PharmaForce has helped us get...
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Relationship
With PharmaForce, what jumps out immediately is their consistency when it comes to scheduled calls....
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Product
The web-based PharmaForce 340B platform is very easy to use. The vendor does a lot of training. The...
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Culture, Relationship
Some of the promises that the vendor has been able to keep are specifically around researching new...
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Culture, Operations
I wouldn't have any problem recommending the vendor to a pharmacy that wanted to get into the...
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Loyalty, Product
The system is set up with PharmaForce 340B. Once we have our algorithm set, it is what it is, and it...
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Value
PharmaForce certainly has a fee schedule, but for the most part, it is pretty fair. They do a good...
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Operations
There isn't really ongoing training per se. We have a recurring call with our representative to go...
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Product
The product does what it is supposed to do, but we have another third-party administrator for...
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Operations, Product
There have been challenges with PharmaForce. Our program is specific in that we have different...
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Relationship
My recommendations to PharmaForce are around leadership in terms of response times and avoiding...
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Value
As far as navigating drug manufacturer restrictions goes, PharmaForce could communicate more with...
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Relationship
My recommendation of PharmaForce would depend on what type of organization the potential customer is...
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Product
The product has its benefits and its drawbacks. We haven't had too many upgrades to speak on, but...
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Relationship, Operations
We have calls with PharmaForce regularly, and in the beginning when we first implemented the system,...
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Relationship
The vendor should not necessarily only focus on one organization, but they should be there, be...
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Loyalty, Relationship
I had a meeting with PharmaForce where they provided some insights into some updates they were doing...
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Loyalty
The strength of PharmaForce was definitely the initial rollout. PharmaForce was able to have the...
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Relationship, Operations
There is always room for improvement, but we are pretty happy with PharmaForce's efforts to help us...
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Relationship
PharmaForce has been very responsive. They are even working with some of the new pharmacies that we...
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Product
We just send PharmaForce a packet or upload a file with all of the patients. The system is pretty...
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Loyalty, Relationship
If I had a little criticism for PharmaForce, it would be that they could do a better job of running...
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Operations
My experiences with PharmaForce have been very positive. I didn't have much of a 340B background in...
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Relationship, Product, Value
PharmaForce is very knowledgeable, and they adapt to different systems. Some systems are very hard...
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Operations
We had a rough patch with our PharmaForce implementations. It had to do with losing team members,...
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Value
As an FQHC, we obviously want to hold on to as much revenue as possible. PharmaForce has a really...
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Relationship
PharmaForce is pretty quick and efficient with submitting, resolving, and getting back to tickets.
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Relationship, Product
If a manufacturer is brand-new to the restrictions, they send out a letter to say they are...
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Product
I absolutely love PharmaForce’s platform. I have had experience with several different third-party...
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Operations
The reason I give PharmaForce a few points lower on implementations is only that they haven't been...
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Loyalty
We continue to bring additional sites onto PharmaForce 340B. We have been in a transition of pulling...
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Relationship, Product, Value
I don't like to give people top scores because I feel like that means that they are absolutely...
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Relationship
PharmaForce has quit working with the third-party consultants that help guide us through our 340B...
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Value
PharmaForce is making us pay for easy access to their referral portal. We have access to the...
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Relationship, Operations
PharmaForce helped me greatly when I was having trouble with some things. They were very nice and...
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Loyalty, Product
The product requires a lot of clicks, but I get that. Users have to know where they are going, and...
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Operations, Product
The system isn't easy when users first get onto it. It takes them a minute to get their bearings. I...
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Operations, Product
We always have wish list items, like website improvements. We would like the vendor to improve their...
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Relationship, Product
PharmaForce does an adequate job of helping us navigate drug manufacturer restrictions. Most of the...
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Relationship
I would highly recommend PharmaForce because of their support. PharmaForce does a really decent job...
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Relationship, Product
The vendor doesn't keep all of their promises, and a lot of that has to do with the changes in the...
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Operations
PharmaForce doesn't provide training before a go-live, so we sort of have to go live and get trained...
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Relationship, Product
PharmaForce has been very helpful in navigating the drug manufacturers' complex restrictions. We...
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Relationship
It is easy to train new employees on PharmaForce 340B, and the interface is fairly self-guiding. My...
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Relationship
PharmaForce assures us that we have all the wholesalers set up and that it is on us that they are...
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Relationship, Operations
PharmaForce is a little more open to training than another vendor we use, but they are not really...
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Product
I do like how easy it is to use PharmaForce 340B. It is really easy to navigate. Things are laid out...
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Product
I would like to see PharmaForce be more versatile with what EHRs they work with, specifically for...
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Value
We are struggling with the replenishment of our drugs and PharmaForce capturing claims that are...
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Loyalty, Relationship
I talked with another vendor who does the 340B program, and their whole platform looked very...
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Relationship
We emailed PharmaForce to ask them to update a certain configuration, but it never got updated. That...
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Culture, Value
PharmaForce doesn't sit there and overcharge or anything. They don't nitpick charges. They have...
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Operations
One of our implementations with PharmaForce wasn’t really the greatest. A lot of the timelines that...
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Relationship, Operations
PharmaForce provides a lot of webinars that are pretty helpful, and we have a really great account...
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Value
One mistake that PharmaForce made resulted in us being overcharged, so I don’t feel like that means...
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Relationship, Product, Value
PharmaForce does communicate information about drug manufacturer restrictions well, but they had to...
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Product
PharmaForce's referral management program hasn't had as much fruition as we hoped it would in terms...
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Relationship
Anytime I have needed something at a higher level or felt like our PharmaForce account manager...
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Relationship, Product
PharmaForce is very good about sending out notifications, restriction changes, and new information....
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Relationship
For the most part, PharmaForce keeps their promises. There are months where the financials come...
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Operations
We haven't done any implementations or upgrades that I am aware of with PharmaForce 340B. I am sure...
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Operations
There isn't any specific training set up for PharmaForce 340B, but if we ever have a need for...
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Product
PharmaForce 340B's website portal is very user friendly. It gives us everything that we need. There...
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Product
We had an issue with integrating PharmaForce 340B with our EHR. Some files didn't come over, and...
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Relationship
PharmaForce's team is very responsive. My only feedback is that there has been a good bit of...
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Loyalty, Value
We don't have any plans to change away from PharmaForce 340B at the moment. I think that our...
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Relationship, Product
I have to request reports for certain things that need to be checked less frequently that can create...
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Relationship, Product
We like the portal and ease of use. I feel like PharmaForce is very transparent with what they are...
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Product
The thing that I like the most about this solution is the visibility. We can easily find any...
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Culture, Relationship
Recently, PharmaForce changed their hierarchy a little. Before, we would get an account manager, and...
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Relationship
The vendor always sends out emails to let us know when a manufacturer is going to be restricted, and...
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Relationship
The person I talk to at PharmaForce is not the one who is going to actually resolve any problems we...
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Relationship
PharmaForce has helped a little bit with our in-house pharmacy, and I’m going to talk to them about...
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Product
Some of the reporting in PharmaForce 340B is uploaded into another third-party system for secure...
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Relationship, Product
PharmaForce is keeping us updated on manufacturer restrictions, and they tell us to reach out if we...
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Operations, Product
I would buy PharmaForce 340B again, but there are challenges that haven't been there before. This...
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Loyalty, Relationship
PharmaForce is a little slow and needs prompting to keep their promises. That is at an account...
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Value
I don't think PharmaForce’s charges are excessive. My CFO would probably disagree, but I think it is...
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Product
Having not worked with other vendors myself, the thing that is good about PharmaForce is that they...
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Operations
PharmaForce could improve their training by talking about it and letting me know when more training...
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Relationship
If we have to make a change that is related to inbound or outbound information, PharmaForce works...
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Relationship, Product
HRSA audits dive deep, but we know the vendor is working on our behalf. Data came up in the audit...
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Relationship, Operations
PharmaForce put out some monthly webinars, and they have been talking about AI. That would be new...
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Relationship, Product
PharmaForce continues to grow, and they are able to offer more things. They always enhance or make...
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Operations
PharmaForce does well with training. They do a lot of educating, like webinars. I’m often unable to...
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Relationship
PharmaForce has new consultants that come on, and we get transitioned from one to another, which is...
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Product
I don’t know how actively PharmaForce 340B works the opportunities in the solution because there are...
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Loyalty, Relationship, Product, Value
Things have been very good with PharmaForce. I love that we have support, and for the most part, the...
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Relationship
The fact that an executive met with us to see how things were going after a certain time frame was a...
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Relationship, Product
The vendor has been great at helping us navigate drug manufacturer restrictions. We get a lot of...
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Product
The only issue that we have been having is with PharmaForce’s card program and PBM services, and I...
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Value
The vendor does charge for every little thing. They charge for the switch fee data. They charge for...
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Product
PharmaForce is making helpful improvements to the portal. Some improvements are not as beneficial to...
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Loyalty
I predict my satisfaction will decrease in the next year with PharmaForce because we have an ongoing...
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Culture, Product
There is still some issue with one of the contracts in PharmaForce 340B. It is very hard to handle.
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Relationship
PharmaForce usually checks in with me. I have several of the top executives reaching out to me to...
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Product
With PharmaForce 340B, I can manage everything on my own. It is very easy to use.
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Value
PharmaForce increased the fee. We have to renew the contract and everything to sell, but it is a bit...
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Relationship, Product
PharmaForce doesn't have the option for me to run a replenishment report by date. For example, I can...
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Relationship
The first thing I like about PharmaForce is that they handle any case very quickly and respond...
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Product
Sometimes there are some challenges with PharmaForce 340B. We have to be in two different portals to...
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Value
Our deal with PharmaForce is not all in one. We don't pay one charge and get everything. There are...
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Loyalty, Relationship
PharmaForce is great from the client-management perspective. They are very responsive and great to...
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Relationship, Product
PharmaForce has been very aggressive in delivering new technology that meets our needs. Also, their...
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Relationship, Product
PharmaForce is doing a decent job of keeping up with drug manufacturer restrictions. Those...
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Relationship
Lately, there have been a lot of advancements at PharmaForce. That is good. The account managers...
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Relationship
I haven't had good experiences when I have called the vendor's help desk. The vendor's people always...
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Relationship
PharmaForce is proactive, and they listen to minor issues before they get to major issues. They can...
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Culture, Product
It would be helpful if we could have our contract pharmacy portal and split biller portal merged....
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Product
The product itself is user friendly. It isn't as convoluted as what we would see from third-party...
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Product, Value
The only way the vendor could improve their efforts to help us navigate drug manufacturer...
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Relationship
PharmaForce's real selling point is their people. Their account managers are knowledgeable, caring,...
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Loyalty, Relationship
PharmaForce has grown too fast. The account managers are doing their very best, but they are...
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Product
I do like PharmaForce’s portal and the fact that we haven't had any hiccups yet. Once the system is...
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Operations
The training with PharmaForce was pretty good. We have had access to training as much as we have...
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Relationship
PharmaForce does the best they can to keep their promises. Our executive dives a little into...
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Value
With PharmaForce, the referral document is built, but there is an extra cost for it; I feel like it...
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Product
I have seen some 340B management systems that are a little more user friendly than PharmaForce 340B,...
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Product
With PharmaForce, it takes a while to get things done. If we are changing, adding, or deleting...
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Product
We had a little problem with the charity care card, but that is a separate group from the portal....
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Relationship
PharmaForce works hard to really understand the needs of our facility and think outside the box to...
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Relationship, Product
I have been waiting for PharmaForce to make a fix to their system for several months. I have been...
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Product
PharmaForce 340B provides the data for the referrals, so basically, they provide all of the claims...
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Relationship, Product
I have recommended PharmaForce repeatedly to a number of people. When I recommend it, I explain what...
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Value
Our previous third-party administrator was our most expensive option, and I was hoping that we would...
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Product
PharmaForce 340B is awesome. I have the ability to go in and manage drug manufacturer restrictions...
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Product
With PharmaForce 340B, when a duplicate claim comes through, the system doesn't identify it as a...
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Relationship
With PharmaForce, we have been having difficulty getting our questions answered in a timely manner,...
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Operations
With training, when we have some issues with the clients, PharmaForce should have different ways to...
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Relationship
I have brought up our issues with our representative, and they have been continuing to work on the...
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Relationship
I have a good line of communication a couple of steps up the vendor’s management chain.
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Relationship, Product, Value
PharmaForce offers a great value. The software is easy to use. If we are hands on for this type of...
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Relationship
PharmaForce’s customer service and responsiveness to requests leave some things to be desired. Our...
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Operations
PharmaForce’s implementation team was very solid. The implementation didn't go perfectly, but the...
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Product, Value
PharmaForce 340B is definitely an upgrade from our previous system. PharmaForce 340B is much better,...
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Product
PharmaForce 340B is a little clunky, and the financial reporting could use some improvement because...
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Relationship
PharmaForce is a little more hands off than other 340B vendors. We basically get a message asking...
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Operations
PharmaForce doesn't tend to do a ton of training, but when I needed to reach the executives, they...
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Product
PharmaForce 340B doesn't integrate meaningfully, but we can get an Excel export, and that is fine....
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Operations
PharmaForce’s implementation of contract pharmacies is not excellent, so their implementation team...
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Relationship, Product
PharmaForce is good at sending us the new exclusion letters, but they tend to send them at regular...
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Loyalty, Product
We are pretty happy with PharmaForce, so I don't see us changing vendors. PharmaForce has done well...
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Operations
The PharmaForce 340B implementation went well, but on the pharmacy side, there were a few hitches...
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Operations
PharmaForce rolled out a new reporting system not too long ago, and they do one-on-one training. If...
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Product
PharmaForce 340B’s ease of use for end users is improving rapidly. There were things we didn't like....
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Loyalty
One of the outcomes we are looking for with PharmaForce 340B is we would like to use the reports to...
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Value
The outcome we are looking for with PharmaForce 340B is to maximize our net savings. I know our net...
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Culture
PharmaForce has a referral service that we started paying for, but we canceled that part of the...
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Loyalty, Operations, Product
The product works for what we use it for. That is why we continue to use it. The software is not...
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Culture, Loyalty
When we have problems, the vendor responds quickly and works with us. They deliver what the server...
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Relationship
If the vendor were proactive, they would have initiatives on their side to find issues in the...
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Product
PharmaForce has done a lot with drug manufacturer restrictions. They have made the tools exportable...
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Relationship
I have a lot of access to the PharmaForce team, so I think the support has been good. Our...
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Relationship, Product
PharmaForce is a newer vendor in the 340B space, and their ability to adapt their tool has been nice...
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Relationship
PharmaForce could be more forthcoming. They are responsive when we call to ask them a question, but...
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Loyalty
I'm not looking to change systems, but if something better comes along that can save us money and...
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Relationship, Operations, Product
PharmaForce 340B worked flawlessly once we got everything set up on our end with our EMR conversion....
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Product
Certain areas in PharmaForce’s portal may be less clear to users who don’t have 340B experience. The...
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Relationship
I have had multiple third-party administrator (TPA) experiences, and PharmaForce has been the best....
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Value
PharmaForce keeps their promises. We switched over to the referrals piece of PharmaForce 340B, and...
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Operations
I don't think we have had any new technology from PharmaForce, and I don't think PharmaForce has had...
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Relationship
PharmaForce does a very good job with support and is very responsive. That is one of the best things...
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Product
Technically, everything works well in PharmaForce 340B, but I have beef with PharmaForce. They...
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Relationship
We have had a lot of different account managers since we have been on PharmaForce 340B. The account...
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Relationship, Product
I only receive outdated general information about drug manufacturer restrictions from PharmaForce....
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Relationship, Operations
PharmaForce 340B was not set up properly, and the vendor is slow in terms of recognizing issues. For...
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Relationship
The vendor is pretty helpful with their efforts to help me navigate drug manufacturer restrictions....
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Relationship
Things are a lot better now that we have gotten a new account manager, not that there was anything...
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Operations
If we could have had a better understanding up front of the replenishment model and how that works,...
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Relationship
The vendor’s referral team could be more open with communication. It feels like there is so much...
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Relationship, Value
We went through a lot of interviewing processes. We met with a lot of third-party administrators,...
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Operations
PharmaForce’s implementation was way better than what we have experienced in the past. It did take a...
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Product
I can get pretty much any data that I need to from the product, but the financial side is probably...
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Relationship, Product
The vendor does well with the delivery of new technology that meets my needs. I don't necessarily...
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Relationship
PharmaForce is growing, and we have had improved staff connections with them. They send me emails...
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Value
Before we went with PharmaForce's system, I shopped for a long time and did my own ROI studies. When...
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Relationship, Product
We still have some reports that are not automated in the system, and the person I communicate with...
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Operations, Product
I have learned about a lot of the things that I'm using in the system by going in and figuring them...
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