PharmaForce 340B Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We like the portal and ease of use. I feel like PharmaForce is very transparent with what they are...
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Product
The thing that I like the most about this solution is the visibility. We can easily find any...
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Culture, Relationship
Recently, PharmaForce changed their hierarchy a little. Before, we would get an account manager, and...
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Relationship
The vendor always sends out emails to let us know when a manufacturer is going to be restricted, and...
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Relationship
The person I talk to at PharmaForce is not the one who is going to actually resolve any problems we...
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Relationship
PharmaForce has helped a little bit with our in-house pharmacy, and I’m going to talk to them about...
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Product
Some of the reporting in PharmaForce 340B is uploaded into another third-party system for secure...
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Relationship, Product
PharmaForce is keeping us updated on manufacturer restrictions, and they tell us to reach out if we...
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Operations, Product
I would buy PharmaForce 340B again, but there are challenges that haven't been there before. This...
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Loyalty, Relationship
PharmaForce is a little slow and needs prompting to keep their promises. That is at an account...
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Value
I don't think PharmaForce’s charges are excessive. My CFO would probably disagree, but I think it is...
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Product
Having not worked with other vendors myself, the thing that is good about PharmaForce is that they...
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Operations
PharmaForce could improve their training by talking about it and letting me know when more training...
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Relationship
If we have to make a change that is related to inbound or outbound information, PharmaForce works...
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Relationship, Product
HRSA audits dive deep, but we know the vendor is working on our behalf. Data came up in the audit...
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Relationship, Operations
PharmaForce put out some monthly webinars, and they have been talking about AI. That would be new...
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Relationship, Product
PharmaForce continues to grow, and they are able to offer more things. They always enhance or make...
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Operations
PharmaForce does well with training. They do a lot of educating, like webinars. I’m often unable to...
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Relationship
PharmaForce has new consultants that come on, and we get transitioned from one to another, which is...
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Product
I don’t know how actively PharmaForce 340B works the opportunities in the solution because there are...
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Loyalty, Relationship, Product, Value
Things have been very good with PharmaForce. I love that we have support, and for the most part, the...
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Relationship
The fact that an executive met with us to see how things were going after a certain time frame was a...
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Relationship, Product
The vendor has been great at helping us navigate drug manufacturer restrictions. We get a lot of...
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Product
The only issue that we have been having is with PharmaForce’s card program and PBM services, and I...
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Value
The vendor does charge for every little thing. They charge for the switch fee data. They charge for...
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Product
PharmaForce is making helpful improvements to the portal. Some improvements are not as beneficial to...
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Loyalty
I predict my satisfaction will decrease in the next year with PharmaForce because we have an ongoing...
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Culture, Product
There is still some issue with one of the contracts in PharmaForce 340B. It is very hard to handle.
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Relationship
PharmaForce usually checks in with me. I have several of the top executives reaching out to me to...
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Product
With PharmaForce 340B, I can manage everything on my own. It is very easy to use.
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Value
PharmaForce increased the fee. We have to renew the contract and everything to sell, but it is a bit...
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Relationship, Product
PharmaForce doesn't have the option for me to run a replenishment report by date. For example, I can...
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Relationship
The first thing I like about PharmaForce is that they handle any case very quickly and respond...
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Product
Sometimes there are some challenges with PharmaForce 340B. We have to be in two different portals to...
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Value
Our deal with PharmaForce is not all in one. We don't pay one charge and get everything. There are...
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Loyalty, Relationship
PharmaForce is great from the client-management perspective. They are very responsive and great to...
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Relationship, Product
PharmaForce has been very aggressive in delivering new technology that meets our needs. Also, their...
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Relationship, Product
PharmaForce is doing a decent job of keeping up with drug manufacturer restrictions. Those...
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Relationship
Lately, there have been a lot of advancements at PharmaForce. That is good. The account managers...
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Relationship
I haven't had good experiences when I have called the vendor's help desk. The vendor's people always...
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Relationship
PharmaForce is proactive, and they listen to minor issues before they get to major issues. They can...
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Culture, Product
It would be helpful if we could have our contract pharmacy portal and split biller portal merged....
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Product
The product itself is user friendly. It isn't as convoluted as what we would see from third-party...
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Product, Value
The only way the vendor could improve their efforts to help us navigate drug manufacturer...
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Relationship
PharmaForce's real selling point is their people. Their account managers are knowledgeable, caring,...
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Loyalty, Relationship
PharmaForce has grown too fast. The account managers are doing their very best, but they are...
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Product
I do like PharmaForce’s portal and the fact that we haven't had any hiccups yet. Once the system is...
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Operations
The training with PharmaForce was pretty good. We have had access to training as much as we have...
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Relationship
PharmaForce does the best they can to keep their promises. Our executive dives a little into...
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Value
With PharmaForce, the referral document is built, but there is an extra cost for it; I feel like it...
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Product
I have seen some 340B management systems that are a little more user friendly than PharmaForce 340B,...
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Product
With PharmaForce, it takes a while to get things done. If we are changing, adding, or deleting...
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Product
We had a little problem with the charity care card, but that is a separate group from the portal....
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Relationship
PharmaForce works hard to really understand the needs of our facility and think outside the box to...
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Relationship, Product
I have been waiting for PharmaForce to make a fix to their system for several months. I have been...
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Product
PharmaForce 340B provides the data for the referrals, so basically, they provide all of the claims...
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Relationship, Product
I have recommended PharmaForce repeatedly to a number of people. When I recommend it, I explain what...
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Value
Our previous third-party administrator was our most expensive option, and I was hoping that we would...
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Product
PharmaForce 340B is awesome. I have the ability to go in and manage drug manufacturer restrictions...
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Product
With PharmaForce 340B, when a duplicate claim comes through, the system doesn't identify it as a...
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Relationship
With PharmaForce, we have been having difficulty getting our questions answered in a timely manner,...
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Operations
With training, when we have some issues with the clients, PharmaForce should have different ways to...
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Relationship
I have brought up our issues with our representative, and they have been continuing to work on the...
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Relationship
I have a good line of communication a couple of steps up the vendor’s management chain.
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Relationship, Product, Value
PharmaForce offers a great value. The software is easy to use. If we are hands on for this type of...
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Relationship
PharmaForce’s customer service and responsiveness to requests leave some things to be desired. Our...
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Operations
PharmaForce’s implementation team was very solid. The implementation didn't go perfectly, but the...
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Product, Value
PharmaForce 340B is definitely an upgrade from our previous system. PharmaForce 340B is much better,...
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Product
PharmaForce 340B is a little clunky, and the financial reporting could use some improvement because...
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Relationship
PharmaForce is a little more hands off than other 340B vendors. We basically get a message asking...
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Operations
PharmaForce doesn't tend to do a ton of training, but when I needed to reach the executives, they...
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Product
PharmaForce 340B doesn't integrate meaningfully, but we can get an Excel export, and that is fine....
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Operations
PharmaForce’s implementation of contract pharmacies is not excellent, so their implementation team...
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Relationship, Product
PharmaForce is good at sending us the new exclusion letters, but they tend to send them at regular...
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Loyalty, Product
We are pretty happy with PharmaForce, so I don't see us changing vendors. PharmaForce has done well...
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Operations
The PharmaForce 340B implementation went well, but on the pharmacy side, there were a few hitches...
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Operations
PharmaForce rolled out a new reporting system not too long ago, and they do one-on-one training. If...
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Product
PharmaForce 340B’s ease of use for end users is improving rapidly. There were things we didn't like....
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Loyalty
One of the outcomes we are looking for with PharmaForce 340B is we would like to use the reports to...
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Value
The outcome we are looking for with PharmaForce 340B is to maximize our net savings. I know our net...
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Culture
PharmaForce has a referral service that we started paying for, but we canceled that part of the...
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Loyalty, Operations, Product
The product works for what we use it for. That is why we continue to use it. The software is not...
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Culture, Loyalty
When we have problems, the vendor responds quickly and works with us. They deliver what the server...
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Relationship
If the vendor were proactive, they would have initiatives on their side to find issues in the...
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Product
PharmaForce has done a lot with drug manufacturer restrictions. They have made the tools exportable...
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Relationship
I have a lot of access to the PharmaForce team, so I think the support has been good. Our...
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Relationship, Product
PharmaForce is a newer vendor in the 340B space, and their ability to adapt their tool has been nice...
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Relationship
PharmaForce could be more forthcoming. They are responsive when we call to ask them a question, but...
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Loyalty
I'm not looking to change systems, but if something better comes along that can save us money and...
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Relationship, Operations, Product
PharmaForce 340B worked flawlessly once we got everything set up on our end with our EMR conversion....
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Product
Certain areas in PharmaForce’s portal may be less clear to users who don’t have 340B experience. The...
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Relationship
I have had multiple third-party administrator (TPA) experiences, and PharmaForce has been the best....
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Value
PharmaForce keeps their promises. We switched over to the referrals piece of PharmaForce 340B, and...
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Operations
I don't think we have had any new technology from PharmaForce, and I don't think PharmaForce has had...
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Relationship
PharmaForce does a very good job with support and is very responsive. That is one of the best things...
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Product
Technically, everything works well in PharmaForce 340B, but I have beef with PharmaForce. They...
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Relationship
We have had a lot of different account managers since we have been on PharmaForce 340B. The account...
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Relationship, Product
I only receive outdated general information about drug manufacturer restrictions from PharmaForce....
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Relationship, Operations
PharmaForce 340B was not set up properly, and the vendor is slow in terms of recognizing issues. For...
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Relationship
The vendor is pretty helpful with their efforts to help me navigate drug manufacturer restrictions....
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Relationship
Things are a lot better now that we have gotten a new account manager, not that there was anything...
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Operations
If we could have had a better understanding up front of the replenishment model and how that works,...
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Relationship
The vendor’s referral team could be more open with communication. It feels like there is so much...
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Relationship, Value
We went through a lot of interviewing processes. We met with a lot of third-party administrators,...
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Operations
PharmaForce’s implementation was way better than what we have experienced in the past. It did take a...
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Product
I can get pretty much any data that I need to from the product, but the financial side is probably...
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Relationship, Product
The vendor does well with the delivery of new technology that meets my needs. I don't necessarily...
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Relationship
PharmaForce is growing, and we have had improved staff connections with them. They send me emails...
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Value
Before we went with PharmaForce's system, I shopped for a long time and did my own ROI studies. When...
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Relationship, Product
We still have some reports that are not automated in the system, and the person I communicate with...
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Operations, Product
I have learned about a lot of the things that I'm using in the system by going in and figuring them...
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Product
As far as integration goes, we went over a couple of different issues, and things went well with the...
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Operations
The vendor's training has been pretty decent. They are thorough in explaining everything. While we...
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Relationship
We recently switched account managers. Our previous account manager was not very responsive, and we...
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Product
I like PharmaForce's platform a lot. It gives us the answers we need and is very user friendly...
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Culture, Value
PharmaForce was charging for something, but things were mixed up in our contract, so that charge was...
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Operations
When we first started with PharmaForce, the implementation was pretty unorganized. After every...
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Relationship
Whenever we call the vendor for things, they get a good team together and answer all of our...
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Culture, Product
The vendor needs to improve their contract pharmacy platform. It is not currently working for...
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Relationship, Product
Over the last year or so, we have had our ups and downs. We have a complicated program, and some of...
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Relationship
We have had some changes in our main contacts. We have had multiple over the last few years. In the...
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Relationship
Every time we receive a new contact, we get them versed with our program and then go through the...
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Product
One of the good things is that PharmaForce has the platform for visibility on both the pharmacy and...
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Value
There were a couple of instances when we had locations terminate things. We don't have a grant...
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Operations
Our program is super specific, so we wished we could have done the setup that we needed originally,...
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Loyalty
Most of our business is with another 340B vendor already. Adding our complexity onto that other...
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Relationship
The client support is great, and accessing our own account representative is easy. If anything needs...
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Operations
If PharmaForce had some educational videos, I think that could help a lot because 340B stuff is...
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Operations
PharmaForce did well with us. I have a new pharmacist learning PharmaForce 340B, and the vendor has...
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Product
It is pretty easy to figure out what we need to do and where we need to go to get information....
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Relationship
PharmaForce has been a great partner. They actively reach out to us ahead of time. We don't have to...
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Relationship
We have our own account representative from PharmaForce, and they are really good about...
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Operations
The implementation is really hands on. The vendor takes care of most things, like communicating with...
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Relationship
There are features in the platform that we are not able to manipulate on our own. We have to go...
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Product
The one drawback to the product is that the payments don't come until the middle of the month,...
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Culture
The charges are outlined very clearly in our contract. Charges are done line by line, and there is...
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Relationship
PharmaForce is a great company with a great platform. The product is very easy to use. Our account...
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