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Enterprise Viewer Vue Motion (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
I hope to continue to see expansion in the Philips product. Philips took a major hit when the...
Philips is much better about support for Enterprise Viewer Vue Motion and the full PACS client than...
I recommend Enterprise Viewer Vue Motion to everybody because I want them to use it. I'm really...
One of the reasons we adopted Enterprise Viewer Vue Motion is that it is browser- and...
I don't see anything that could be improved right at the moment. There isn't anything that stands...
We recently heard about the vendor's zero-footprint platform with a Fluency Direct plug-in on the...
We recently had some folks from Philips who spent some good one-on-one time with our technical staff...
Philips changed much in Enterprise Viewer Vue Motion, but it has been worth the money. It is a lot...
I’m extremely impressed with Philips. The communication between the teams is fantastic. I have had...
The vendor charges a lot. Even for something as simple as changing our EHR integration, we have to...
The system is intuitive and easy to use. It is simple for the users to figure out. But the vendor...
Getting ahold of the support team is easy. The challenge is that after we create a ticket, it takes...
We want Philips to proactively reach out to us about performance slowdowns and back-end issues.
Philips has always had things that they monitor and look at. If something in a database is getting...
Philips’ people never really encountered any roadblocks from their own company. The vendor did have...
Philips definitely avoided charging for every little thing, especially with a certain upgrade. The...
Commentary Summary
Comment Type Breakout