Enterprise Viewer Vue Motion (Carestream) Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Value
The vendor charges a lot. Even for something as simple as changing our EHR integration, we have to...
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Product
The system is intuitive and easy to use. It is simple for the users to figure out. But the vendor...
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Relationship
Getting ahold of the support team is easy. The challenge is that after we create a ticket, it takes...
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Relationship
We want Philips to proactively reach out to us about performance slowdowns and back-end issues.
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Relationship
Philips has always had things that they monitor and look at. If something in a database is getting...
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Relationship
Philips’ people never really encountered any roadblocks from their own company. The vendor did have...
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Value
Philips definitely avoided charging for every little thing, especially with a certain upgrade. The...
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Loyalty, Product
A big reason that I would hesitate to switch vendors is that we don't have any major issues with the...
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Loyalty
The industry flexes, and things change. So whether Philips keeps all their promises depends on...
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Relationship
The service for Enterprise Viewer Vue Motion has gone down since the solution was purchased by...
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Product
Enterprise Viewer Vue Motion is pretty user-friendly. We can restrict and open up different staff...
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Product
Philips hasn’t done any upgrades for Enterprise Viewer Vue Motion in a long time.
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Product
Enterprise Viewer Vue Motion certainly works like the vendor says it does. It is really simple...
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Relationship
Ever since the Philips acquisition, when we put in a ticket online, the support has been so...
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Loyalty, Relationship
We need Philips' Vue products to be upgraded for the background products on which they live. We need...
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Operations
With Philips' Vue products, I have the training and access to change the basic formats and...
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Loyalty, Product
Enterprise Viewer Vue Motion has been working pretty well. We have not needed to place any calls for...
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Relationship
Things have gone downhill with Philips' service and project management. Their salespeople have been...
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Culture, Operations, Product, Value
Enterprise Viewer Vue Motion has been great. We have been able to implement it, and having the...
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Relationship, Operations
With Philips, our database had a gigantic issue. It had grown way bigger than it was supposed to,...
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