Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)


IntelliSpace PACS (Non-US) Comments
Filtered view: All

KLAS Research Director - Eder Lagemann
Subject Expert

Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

8017341586

 
 View Product Scores
View Advanced Filters

Advanced Filters

Region Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
from
to
Comment Categories

Preferences

   Bookmark

Related Blogs

The Shifting Market of Global PACS

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about PACS - Global on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Manager

Philips didn't keep all of their promises. There were things that were missed in terms of...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training from Philips for the radiologists was hit and miss. Like most classic vendors, Philips...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did not have a good time with Philips’ product. We never had an upgrade during the years we had...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The IntelliSpace PACS did serve us as a PACS and allowed us to do imaging. It was good for us when...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things were missed with the digital radiology solution, and it wasn't what everyone thought they had...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest benefit of the product is its stability and ease of use. We never need training for all...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

From an IT point of view, we need to move to a web-based product with a zero-footprint installation....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The things I like the most about working with IntelliSpace PACS are the accuracy and reliability....

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips does have a presence in our country, so there are account managers and engineers around....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say that I wouldn't buy this product again, but if we were starting from scratch, I would...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Philips is pretty good at implementation. They aren't bad with training, but training is not...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The core PACS works, but Philips hasn't delivered on everything that they said they would. I think...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips does have some very good executive people who I have a lot of faith and trust in. Those...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips' service for their PACS has just been horrible. Philips has strategically changed the way...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If I were to make a decision based on history, I would say we would purchase IntelliSpace again. But...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I see us a year from now being exactly where we are today with Philips. But we will work toward a...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips is pretty good with integration and interoperability. They act as our prime vendor and work...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My likelihood of recommending this product has dropped in the last year. The system is reasonably...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support from Philips used to be very different. The support people often didn't know which site...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliSpace PACS has been quite stable for years. It does the job we need it to do, and it is quite...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have always found Philips' customer service to be quite poor. We have been dealing with it for...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

IntelliSpace PACS is quite good for DICOM images, but for non-DICOM images, the system doesn't do...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been talking to high-level individuals. Those people came to our site a couple of times and...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Philips is now merging the Carestream team into their support teams. So far, the key people that we...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

IntelliSpace PACS is simple compared to other systems. Philips is more stable nowadays. We get the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have very big projects, and we enlist a lot of help from Philips. Usually, Philips won't charge...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, I would have bought IntelliSpace PACS again. However, I can't buy it anymore because...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips has support in India now. The support was great when it was coming from the United States,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very stable. Philips gave us a lot of initial training, and everything we needed was...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to the product's ability to support interoperability, that is decreasing. The system...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Not everything with support is bad. In the past, Philips was very, very good. The support is still...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I perceive from not only Philips but also other vendors is that the PACS in general is somehow...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will be moving to a new version of the Philips system, but the difference between the look and...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is a little early for me to say whether Philips is delivering new technology. They have the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips could improve their tools for statistics and administration. The system has a bit of an...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have no issue at all with Philips' support; the support is great. It takes about five minutes to...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips has had a bit of a rocky platform history. Philips keeps buying products, and that is weird...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

In the PACS space, I haven’t administered the system in quite a long time, but I can’t think of any...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The vendor offers training more frequently than we can take advantage of. They do offer training...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Philips doesn't deliver as much new technology. We haven’t done an upgrade in years because there...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips has the best and most responsive support.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips has been peddling some other products in the suite that we haven't moved to. Those products...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips does not charge for every little thing. We did a piece with our viewer and the prefetching,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration was easy, and Philips was good to work with. The solution is stable, and it always...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips has supported us through the COVID-19 crisis; things were pretty easy with them. The support...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right now the support, fit, and return that we have with Philips are pretty good for us. However, we...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Philips, the price is per exam. That doesn't change during the year, so everything is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We did a big update with IntelliSpace PACS, and it went smoothly. There were no problems.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training that Philips offers is linked to the size of our hospital. We have a lot of people, so...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things in the Philips system that are missing regarding nuclear medicine images. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips' support is quite good. It is really incredible how they support us. We have only had a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of our problems with Philips have been due to them not communicating with us or forcing us to...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Philips' system is very restrictive. That is due in part to the product and how it was implemented...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports

Decision Insights Report 2018: National Trends & Best Practices
April 2018



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​