IntelliSpace PACS (Non-US) Comments

 

Featured  Report

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 11/27/2020 9:48:37 PM and Model.EvProductId = 36394

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Manager

Future Outlook

In the past, I would have bought IntelliSpace PACS again. However, I can't buy it anymore because...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips has support in India now. The support was great when it was coming from the United States,...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The product is very stable. Philips gave us a lot of initial training, and everything we needed was...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When it comes to the product's ability to support interoperability, that is decreasing. The system...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Not everything with support is bad. In the past, Philips was very, very good. The support is still...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

What I perceive from not only Philips but also other vendors is that the PACS in general is somehow...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We will be moving to a new version of the Philips system, but the difference between the look and...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

It is a little early for me to say whether Philips is delivering new technology. They have the...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips could improve their tools for statistics and administration. The system has a bit of an...

Nov 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have no issue at all with Philips' support; the support is great. It takes about five minutes to...

Oct 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Philips has had a bit of a rocky platform history. Philips keeps buying products, and that is weird...

Oct 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

In the PACS space, I haven’t administered the system in quite a long time, but I can’t think of any...

Oct 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The vendor offers training more frequently than we can take advantage of. They do offer training...

Oct 2020
 Helpful

 or  to see details.

CIO

Technology

Philips doesn't deliver as much new technology. We haven’t done an upgrade in years because there...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips has the best and most responsive support.

Aug 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Philips has been peddling some other products in the suite that we haven't moved to. Those products...

Aug 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Philips does not charge for every little thing. We did a piece with our viewer and the prefetching,...

Aug 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration was easy, and Philips was good to work with. The solution is stable, and it always...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips has supported us through the COVID-19 crisis; things were pretty easy with them. The support...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Right now the support, fit, and return that we have with Philips are pretty good for us. However, we...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

With Philips, the price is per exam. That doesn't change during the year, so everything is...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We did a big update with IntelliSpace PACS, and it went smoothly. There were no problems.

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The training that Philips offers is linked to the size of our hospital. We have a lot of people, so...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

There are some things in the Philips system that are missing regarding nuclear medicine images. The...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

Philips' support is quite good. It is really incredible how they support us. We have only had a...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

A lot of our problems with Philips have been due to them not communicating with us or forcing us to...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Philips' system is very restrictive. That is due in part to the product and how it was implemented...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We are still in the early stages of our road map, so it may still be too early to identify how we...

Feb 2020
 Helpful

 or  to see details.

Manager

Future Outlook

Philips informed us that IntelliSpace PACS will no longer be the product that they support. Philips...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

IntelliSpace PACS does the job for the radiology department, but not for the other departments that...

Feb 2020
 Helpful

 or  to see details.

Director

Relationship

Philips is still in transition, but they will be sunsetting the current PACS and replacing it with...

Jan 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Carestream hasn't won very many hospitals of our size. They have a lot of clinics. They have done a...

Jan 2020
 Helpful

 or  to see details.

Director

Service and Support

Philips' support has dropped dramatically in the last year. They have gone offshore; the support has...

Jan 2020
 Helpful

 or  to see details.

Director

Relationship

I still think the product offers good value for the money, but at this point, I can't recommend the...

Jan 2020
 Helpful

 or  to see details.

Manager

Service and Support

Service response has improved in recent years. We also got a proactive customer manager.

Jan 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Some charges are high, particularly those for a third-party RIS since it is part of a managed contract....

Jan 2020
 Helpful

 or  to see details.

Manager

Future Outlook

We are excited for an upcoming upgrade that will hopefully improve performance and speed for the...

Jan 2020
 Helpful

 or  to see details.

CIO

Future Outlook

Our radiologist likes the Philips PACS, and the overall adoption and satisfaction are good. We are...

Dec 2019
 Helpful

 or  to see details.

Physician

Functionality and Upgrades

We had issues with the storage capacity in the system. Philips wasn’t capable of giving us the...

Dec 2019
 Helpful

 or  to see details.

Physician

Interfacing and Integration

We didn’t have any problems with integration, and the support from the vendor was very good.

Dec 2019
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF