IntelliSpace PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Relationship

One of Philips' strengths is their cooperation.

Sep 2022
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Manager

Functionality and Upgrades

The product is easy to use for the end user.

Sep 2022
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Manager

Lessons Learned

I have no recommendations for improving the product.

Sep 2022
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Manager

Relationship

We have been with Philips for many years, but we don’t have nearly the same level of relationship...

Sep 2022
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Manager

Future Outlook

IntelliSpace PACS is not a part of our long-term plans because there is a national move to...

Sep 2022
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Manager

Functionality and Upgrades

IntelliSpace PACS is a very simple system. It does exactly what we need it to do. IntelliSpace PACS...

Sep 2022
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Manager

Relationship

If Philips continues on the trajectory they are on, then my satisfaction will go down because...

Sep 2022
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Manager

ROI / Cost (care and feeding)

Philips charges for every little thing to the point where that is one of the reasons we are trying...

Sep 2022
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Manager

Functionality and Upgrades

During the latest upgrade, we introduced some stability issues, and Philips had no idea what caused...

Sep 2022
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Manager

Functionality and Upgrades

The front-end bits for the users are great, but the back-end system management and quality control...

Sep 2022
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Manager

Service and Support

Since Philips combined their cardiology things, they are still using outmoded ways of support, and...

Sep 2022
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Physician

Relationship

We receive more attention from Philips for another product than we do for IntelliSpace PACS. It...

May 2022
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Physician

Functionality and Upgrades

The integration is very fragile. The system only does the basics. It doesn't offer a good experience...

May 2022
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Physician

Future Outlook

This is our last year using IntelliSpace PACS because Philips is discontinuing it in our region, so...

May 2022
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Physician

Technology

If a portal were available, more things could be automated. We have been told there would be a...

May 2022
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Physician

Relationship

I had access to some of the Philips directors when I was responsible for a project, but as an end...

May 2022
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Physician

Functionality and Upgrades

The PACS has a lot of availability with exam results, and that is the biggest benefit of the system.

May 2022
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Manager

Future Outlook

We are moving from Intellispace PACS to Philips' Carestream solution.

Apr 2022
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CIO

Functionality and Upgrades

IntelliSpace PACS is rock solid. It keeps working. I have no complaints in that regard. The product...

Mar 2022
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CIO

Sales and Contracting

I am not 100% sure where Philips currently is regarding Carestream. I don’t know whether the change...

Mar 2022
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CIO

Service and Support

Philips’ service department has phenomenal, spontaneous excellence. Every now and then, we get a...

Mar 2022
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CIO

Relationship

We went several years without doing an update on IntelliSpace PACS, and it is a bit surprising to me...

Mar 2022
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CIO

Technology

IntelliSpace PACS does what it is supposed to do, but it is not a very dynamic platform. Philips is...

Mar 2022
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Manager

Relationship

The folks we work with are pretty honest with us. I don't think they outright lie to us, but...

Mar 2022
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Manager

Service and Support

I don't think Philips is a bad vendor by any means. We have a good relationship with them. We worked...

Mar 2022
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Manager

ROI / Cost (care and feeding)

The product is a managed service, so if we need something extra, Philips doesn't charge us for it....

Mar 2022
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Manager

Implementation and Training

Generally, our projects with Philips are successful in the end, but that is not without pain. We...

Mar 2022
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Manager

Implementation and Training

We have had some issues with the quality of the work done by the vendor’s implementation team. There...

Mar 2022
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Manager

Service and Support

Far too many times, our providers tell us that something isn't working. That is my main concern. We...

Mar 2022
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Manager

Implementation and Training

We have plenty of available resources for training. However, we haven’t used those resources much...

Mar 2022
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Manager

Functionality and Upgrades

I saw a lot of promotional things around IntelliSpace PACS, but the vendor later said that the...

Mar 2022
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Manager

Interfacing and Integration

I don't have much experience with competing products, but I think the integration for IntelliSpace...

Mar 2022
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Manager

Implementation and Training

There are issues with the product that cause headaches for integration and interoperability. The...

Mar 2022
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Manager

Technology

There are not many options for new technology in IntelliSpace PACS going forward. Philips is trying,...

Mar 2022
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Manager

Future Outlook

We would like to move away from IntelliSpace PACS and move to Vue PACS now that Philips bought...

Mar 2022
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Manager

Functionality and Upgrades

I have learned my lesson to not go to the latest version of the product.

Feb 2022
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Manager

Future Outlook

We may be upgrading or replacing the PACS. However, we will certainly change our payment plan...

Feb 2022
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Manager

Interfacing and Integration

Philips has a huge portfolio now. I am sure that Philips is coming up with something nice. Philips...

Feb 2022
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Manager

Future Outlook

We are migrating to the new PACS from Philips in 2022. We are excited to have new functionalities...

Jan 2022
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Manager

Relationship

Philips is a good and strategic partner with our healthcare provider organization. We are looking...

Jan 2022
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CIO

Functionality and Upgrades

We have a managed equipment service with Philips. We have had a few unplanned instances of downtime....

Dec 2021
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CIO

Functionality and Upgrades

The workflow orchestration tools in IntelliSpace PACS are rudimentary. There are few tools available...

Dec 2021
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