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IntelliSpace PACS (Non-US) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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User Commentary

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Manager

At this time, we are focusing on COVID-19 and vaccinations, and I don’t believe we have anything in...

May 2021
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Manager

Philips' support does very well based on the team feedback. We have had some contractual issues...

May 2021
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Manager

I rarely see any downtime with the solution, so it is quite stable with uptime from the operations perspective....

May 2021
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Manager

Where I want to see more from Philips is in the analytic parts. For example, there is artificial...

May 2021
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Physician

The system is easy to learn and use. I prefer other ways of doing 3D imaging and MPR than the...

Apr 2021
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Manager

Philips didn't keep all of their promises. There were things that were missed in terms of...

Feb 2021
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Manager

The training from Philips for the radiologists was hit and miss. Like most classic vendors, Philips...

Feb 2021
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Manager

We did not have a good time with Philips’ product. We never had an upgrade during the years we had...

Feb 2021
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Manager

The IntelliSpace PACS did serve us as a PACS and allowed us to do imaging. It was good for us when...

Feb 2021
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Manager

Things were missed with the digital radiology solution, and it wasn't what everyone thought they had...

Feb 2021
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Manager

The biggest benefit of the product is its stability and ease of use. We never need training for all...

Feb 2021
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Manager

From an IT point of view, we need to move to a web-based product with a zero-footprint installation....

Feb 2021
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Manager

The things I like the most about working with IntelliSpace PACS are the accuracy and reliability....

Jan 2021
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Manager

Philips does have a presence in our country, so there are account managers and engineers around....

Dec 2020
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Manager

I wouldn't say that I wouldn't buy this product again, but if we were starting from scratch, I would...

Dec 2020
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Manager

I think Philips is pretty good at implementation. They aren't bad with training, but training is not...

Dec 2020
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Manager

The core PACS works, but Philips hasn't delivered on everything that they said they would. I think...

Dec 2020
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Manager

Philips does have some very good executive people who I have a lot of faith and trust in. Those...

Dec 2020
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Director

Philips' service for their PACS has just been horrible. Philips has strategically changed the way...

Dec 2020
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Director

If I were to make a decision based on history, I would say we would purchase IntelliSpace again. But...

Dec 2020
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Director

I see us a year from now being exactly where we are today with Philips. But we will work toward a...

Dec 2020
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Manager

Philips is pretty good with integration and interoperability. They act as our prime vendor and work...

Dec 2020
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Manager

My likelihood of recommending this product has dropped in the last year. The system is reasonably...

Dec 2020
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Manager

The support from Philips used to be very different. The support people often didn't know which site...

Dec 2020
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Director

IntelliSpace PACS has been quite stable for years. It does the job we need it to do, and it is quite...

Dec 2020
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Director

We have always found Philips' customer service to be quite poor. We have been dealing with it for...

Dec 2020
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Director

IntelliSpace PACS is quite good for DICOM images, but for non-DICOM images, the system doesn't do...

Dec 2020
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Director

We have been talking to high-level individuals. Those people came to our site a couple of times and...

Dec 2020
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Director

Philips is now merging the Carestream team into their support teams. So far, the key people that we...

Dec 2020
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CIO

IntelliSpace PACS is simple compared to other systems. Philips is more stable nowadays. We get the...

Dec 2020
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CIO

We have very big projects, and we enlist a lot of help from Philips. Usually, Philips won't charge...

Dec 2020
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Manager

In the past, I would have bought IntelliSpace PACS again. However, I can't buy it anymore because...

Nov 2020
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Manager

Philips has support in India now. The support was great when it was coming from the United States,...

Nov 2020
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Manager

The product is very stable. Philips gave us a lot of initial training, and everything we needed was...

Nov 2020
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Manager

When it comes to the product's ability to support interoperability, that is decreasing. The system...

Nov 2020
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Manager

Not everything with support is bad. In the past, Philips was very, very good. The support is still...

Nov 2020
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Manager

What I perceive from not only Philips but also other vendors is that the PACS in general is somehow...

Nov 2020
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Manager

We will be moving to a new version of the Philips system, but the difference between the look and...

Nov 2020
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Manager

It is a little early for me to say whether Philips is delivering new technology. They have the...

Nov 2020
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Manager

Philips could improve their tools for statistics and administration. The system has a bit of an...

Nov 2020
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CIO

We have no issue at all with Philips' support; the support is great. It takes about five minutes to...

Oct 2020
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CIO

Philips has had a bit of a rocky platform history. Philips keeps buying products, and that is weird...

Oct 2020
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CIO

In the PACS space, I haven’t administered the system in quite a long time, but I can’t think of any...

Oct 2020
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CIO

The vendor offers training more frequently than we can take advantage of. They do offer training...

Oct 2020
(0)
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CIO

Philips doesn't deliver as much new technology. We haven’t done an upgrade in years because there...

Oct 2020
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Manager

Philips has the best and most responsive support.

Aug 2020
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Manager

Philips has been peddling some other products in the suite that we haven't moved to. Those products...

Aug 2020
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Manager

Philips does not charge for every little thing. We did a piece with our viewer and the prefetching,...

Aug 2020
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Manager

The integration was easy, and Philips was good to work with. The solution is stable, and it always...

Aug 2020
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Manager

Philips has supported us through the COVID-19 crisis; things were pretty easy with them. The support...

Jun 2020
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Manager

Right now the support, fit, and return that we have with Philips are pretty good for us. However, we...

Jun 2020
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Manager

With Philips, the price is per exam. That doesn't change during the year, so everything is...

Jun 2020
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Manager

We did a big update with IntelliSpace PACS, and it went smoothly. There were no problems.

Jun 2020
(0)
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Manager

The training that Philips offers is linked to the size of our hospital. We have a lot of people, so...

Jun 2020
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Manager

There are some things in the Philips system that are missing regarding nuclear medicine images. The...

Jun 2020
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Manager

Philips' support is quite good. It is really incredible how they support us. We have only had a...

Jun 2020
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Manager

A lot of our problems with Philips have been due to them not communicating with us or forcing us to...

May 2020
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Manager

Philips' system is very restrictive. That is due in part to the product and how it was implemented...

May 2020
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