IntelliSpace PACS (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

We are moving from Intellispace PACS to Philips' Carestream solution.

Apr 2022
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CIO

IntelliSpace PACS is rock solid. It keeps working. I have no complaints in that regard. The product...

Mar 2022
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CIO

I am not 100% sure where Philips currently is regarding Carestream. I don’t know whether the change...

Mar 2022
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CIO

Philips’ service department has phenomenal, spontaneous excellence. Every now and then, we get a...

Mar 2022
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CIO

We went several years without doing an update on IntelliSpace PACS, and it is a bit surprising to me...

Mar 2022
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CIO

IntelliSpace PACS does what it is supposed to do, but it is not a very dynamic platform. Philips is...

Mar 2022
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Manager

The folks we work with are pretty honest with us. I don't think they outright lie to us, but...

Mar 2022
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Manager

I don't think Philips is a bad vendor by any means. We have a good relationship with them. We worked...

Mar 2022
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Manager

The product is a managed service, so if we need something extra, Philips doesn't charge us for it....

Mar 2022
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Manager

Generally, our projects with Philips are successful in the end, but that is not without pain. We...

Mar 2022
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Manager

We have had some issues with the quality of the work done by the vendor’s implementation team. There...

Mar 2022
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Manager

Far too many times, our providers tell us that something isn't working. That is my main concern. We...

Mar 2022
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Manager

We have plenty of available resources for training. However, we haven’t used those resources much...

Mar 2022
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Manager

I saw a lot of promotional things around IntelliSpace PACS, but the vendor later said that the...

Mar 2022
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Manager

I don't have much experience with competing products, but I think the integration for IntelliSpace...

Mar 2022
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Manager

There are issues with the product that cause headaches for integration and interoperability. The...

Mar 2022
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Manager

There are not many options for new technology in IntelliSpace PACS going forward. Philips is trying,...

Mar 2022
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Manager

We would like to move away from IntelliSpace PACS and move to Vue PACS now that Philips bought...

Mar 2022
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Manager

I have learned my lesson to not go to the latest version of the product.

Feb 2022
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Manager

We may be upgrading or replacing the PACS. However, we will certainly change our payment plan...

Feb 2022
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Manager

Philips has a huge portfolio now. I am sure that Philips is coming up with something nice. Philips...

Feb 2022
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Manager

We are migrating to the new PACS from Philips in 2022. We are excited to have new functionalities...

Jan 2022
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Manager

Philips is a good and strategic partner with our healthcare provider organization. We are looking...

Jan 2022
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CIO

We have a managed equipment service with Philips. We have had a few unplanned instances of downtime....

Dec 2021
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CIO

The workflow orchestration tools in IntelliSpace PACS are rudimentary. There are few tools available...

Dec 2021
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Manager

We are in the process of migrating from IntelliSpace PACS to Vue PACS. We aren't doing any more...

Nov 2021
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Director

Philips' upgrades are amazing.

Sep 2021
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Director

The system has very little downtime. The vendor is very proactive with hospital monitoring and...

Sep 2021
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Director

We get regular visits from Philips' executives, and we have regular phone calls with them.

Sep 2021
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Director

The outcomes that we have received from the system have been daily productivity and completion. The...

Sep 2021
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Director

We have had IntelliSpace PACS for a long time. We like the cardiac sensor that the vendor recently...

Sep 2021
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Director

Our issue with the solution is matching the context between studies, worklists, and images that...

Sep 2021
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Director

We get mixed results from IntelliSpace PACS when it comes to reporting. The solution is good with...

Sep 2021
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Director

Philips doesn't charge us extra. They are cooperative and willing to work with us. Since it is a...

Sep 2021
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Manager

I would hesitate to recommend this solution to others. I might change my perspective once we get...

Jun 2021
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Manager

Philips doesn't generally nickel-and-dime us because we have a standard fee. We only get charged for...

Jun 2021
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Manager

IntelliSpace PACS performs fairly well across large geographical areas, but its biggest challenge is...

Jun 2021
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Manager

Philips keeps their promises, but those promises aren't always the things that we want. There is...

Jun 2021
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Manager

Philips needs to improve the solution's radiologist workflow. We want to be allowed to lock, assign,...

Jun 2021
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Manager

Philips' training is okay. A lot of hospitals are so engrained in their specific workflows that it...

Jun 2021
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Manager

Philips' implementation team is excellent.

Jun 2021
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Physician

We went out to secure a joint PACS solution as a consortium several years ago, and we have been in...

Jun 2021
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Physician

Philips deployed the system and said it was ours. The system didn't work properly. When we went...

Jun 2021
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Physician

IntelliSpace PACS is dreadful. It is the second worst PACS solution I have ever used. IntelliSpace...

Jun 2021
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Physician

We don't have a proper EPR system. We are working on that. We just have a few of the modules...

Jun 2021
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