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IntelliSpace PACS (Non-US) Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
Philips has the best and most responsive support.
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Manager
Sales and Contracting
Philips has been peddling some other products in the suite that we haven't moved to. Those products...
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Manager
ROI / Cost (care and feeding)
Philips does not charge for every little thing. We did a piece with our viewer and the prefetching,...
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Manager
Interfacing and Integration
The integration was easy, and Philips was good to work with. The solution is stable, and it always...
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Manager
Service and Support
Philips has supported us through the COVID-19 crisis; things were pretty easy with them. The support...
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Manager
Other Observations & Comments
Right now the support, fit, and return that we have with Philips are pretty good for us. However, we...
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Manager
ROI / Cost (care and feeding)
With Philips, the price is per exam. That doesn't change during the year, so everything is...
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Manager
Functionality and Upgrades
We did a big update with IntelliSpace PACS, and it went smoothly. There were no problems.
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Manager
Implementation and Training
The training that Philips offers is linked to the size of our hospital. We have a lot of people, so...
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Manager
Technology
There are some things in the Philips system that are missing regarding nuclear medicine images. The...
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Manager
Service and Support
Philips' support is quite good. It is really incredible how they support us. We have only had a...
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Manager
Relationship
A lot of our problems with Philips have been due to them not communicating with us or forcing us to...
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Manager
Functionality and Upgrades
Philips' system is very restrictive. That is due in part to the product and how it was implemented...
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Manager
Other Observations & Comments
We are still in the early stages of our road map, so it may still be too early to identify how we...
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Manager
Future Outlook
Philips informed us that IntelliSpace PACS will no longer be the product that they support. Philips...
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Manager
Functionality and Upgrades
IntelliSpace PACS does the job for the radiology department, but not for the other departments that...
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Director
Relationship
Philips is still in transition, but they will be sunsetting the current PACS and replacing it with...
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Director
Functionality and Upgrades
Carestream hasn't won very many hospitals of our size. They have a lot of clinics. They have done a...
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Director
Service and Support
Philips' support has dropped dramatically in the last year. They have gone offshore; the support has...
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Director
Relationship
I still think the product offers good value for the money, but at this point, I can't recommend the...
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Manager
Service and Support
Service response has improved in recent years. We also got a proactive customer manager.
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Manager
ROI / Cost (care and feeding)
Some charges are high, particularly those for a third-party RIS since it is part of a managed contract....
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Manager
Future Outlook
We are excited for an upcoming upgrade that will hopefully improve performance and speed for the...
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CIO
Future Outlook
Our radiologist likes the Philips PACS, and the overall adoption and satisfaction are good. We are...
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Physician
Functionality and Upgrades
We had issues with the storage capacity in the system. Philips wasn’t capable of giving us the...
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Physician
Interfacing and Integration
We didn’t have any problems with integration, and the support from the vendor was very good.
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Physician
Interfacing and Integration
The integration with our EMR is reasonable at most. The tool is very basic. I open our EMR, and then...
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Physician
Functionality and Upgrades
The vendor didn't improve their PACS very much. They recently bought Carestream. I read a report...
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Physician
Other Observations & Comments
With the acquisition of Carestream, I imagine that the vendor will just maintain one product in the...
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Physician
Other Observations & Comments
I know that various radiologists are more satisfied with the Carestream system than the iSite...
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Physician
Functionality and Upgrades
I would like Philips to simplify the PACS, integrate the PACS with other solutions better, and make...
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Physician
Relationship
Our relationship with Philips is good. The bad part is that they take a while to deliver products....
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Manager
Technology
I would say Philips is part of our long-term plans. There hasn’t been any strong desire to move from...
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Manager
Relationship
Philips hasn’t overpromised. They haven’t told us anything that they haven’t delivered on. We have a...
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Manager
ROI / Cost (care and feeding)
I don’t feel nickel-and-dimed by Philips because they offer a managed service. Everything is covered...
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Manager
Functionality and Upgrades
I was involved in an upgrade when we moved to a new version. That upgrade was abysmal and...
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Manager
Implementation and Training
The ongoing training has been good, and there are plenty of resources out there. Philips provides...
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Manager
Functionality and Upgrades
The Philips product works as promoted. The availability of the system has been pretty good. It has...
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Manager
Interfacing and Integration
There is one limitation in the product that is driving us crazy. We are dealing with a lot of...
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Manager
Other Observations & Comments
There are aspects of the system that work very well. Other aspects look broken and have never been...
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Manager
Functionality and Upgrades
There is some weirdness to the system's ease of use. If I go through the user interface, there are...
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Manager
Functionality and Upgrades
I wish we could more easily access reports without having to get heavy modules from Philips. I would...
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Manager
Technology
Philips is always trying to get us interested in new features of the product. The features are very...
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Manager
Service and Support
We have had very good service from Philips, and we are very happy with the service we have received...
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Manager
Other Observations & Comments
I wouldn’t even recommend the product unless I had done a sufficient comparison with the other...
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Manager
Implementation and Training
We thought that one of our recent upgrades would go smoother and faster since it wasn’t a major...
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Manager
Functionality and Upgrades
We are very challenged by Phillips' QC process for their new versions. The worst thing is that...
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Manager
Functionality and Upgrades
There is a lot of dissatisfaction with the UI in the system and its usability. We want our...
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Manager
Relationship
Sometimes Phillips' support is good and sometimes it isn't. It is on us to manage some of our...
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Manager
Technology
In terms of driving tangible outcomes, Phillips' system is okay at a fundamental level. We are able...
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Manager
Other Observations & Comments
For our particular site, I would buy IntelliSpace PACS again. But we are with a group of larger...
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Manager
Other Observations & Comments
Philips representatives are very approachable; they make sure that they are on-site. They respond...
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Manager
Functionality and Upgrades
Philips promotes the fact that we can view certain things. We have a lot of tertiary care, so we...
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Manager
Interfacing and Integration
We have the system integrated through a few applications, and they work well.
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Manager
Functionality and Upgrades
We would really like to have certain upgrades on our instance. We have multiple hospitals, so...
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Manager
Functionality and Upgrades
IntelliSpace PACS is pretty straightforward; it is a very familiar-looking PACS. We have to import...
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Manager
Service and Support
Philips’ support used to be quite good. I don’t know whether they have had changes in staffing or...
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Manager
Other Observations & Comments
It is hard to know when the service is slow and the system is exporting slowly; Philips should be...
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Manager
Relationship
Philips executives are quite good. We feel that they listen to our needs. We realize that the system...
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COO
Functionality and Upgrades
Our PACS has been very stable, and we have had no issues at all. It fully integrates with our EMR...
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Manager
Other Observations & Comments
Other than the display protocols that our radiologists have to fight with sometimes, our...
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Manager
Relationship
When Philips changed to IntelliSpace PACS, the improvement was quite good. Philips brought in a lot...
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Manager
Other Observations & Comments
Philips has been dealing with a lot of input from different sites and has been trying to standardize...
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Manager
Functionality and Upgrades
One of the issues that we have with the PACS is the way that a lot of the modalities send images to...
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Manager
Functionality and Upgrades
The last time we did an upgrade with Philips, they ended up rolling back the upgrade because it...
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Director
ROI / Cost (care and feeding)
Philips does try to avoid nickel-and-diming, and we have been able to establish a master services...
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Director
Other Observations & Comments
I am hesitant to recommend Philips to potential customers because there have been a lot of...
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Physician
Future Outlook
We are going to be replacing Philips' system. This is not because of quality or service issues; it...
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Physician
Implementation and Training
We have had a very good experience with Philips. They were great with our implementation, and it was...
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Physician
Other Observations & Comments
Philips is very stable, but they are not very innovative.
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Physician
ROI / Cost (care and feeding)
We would like Philips to increase the system's storage capacity to provide five years of storage...
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Manager
Functionality and Upgrades
Philips' development isn’t progressing. They promised us years ago that they would bring new...
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Manager
Functionality and Upgrades
IntelliSpace PACS is not very innovative anymore, but we can get our work done. I expect Philips to...
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Manager
Service and Support
I trust Philips' team. I can call them whenever I have a problem. If the problem can't be solved by...
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Director
Service and Support
Philips has great support. Compared to our other PACS vendors, Philips is one of the top vendors in...
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Director
Implementation and Training
In terms of new user adoption, we don't have to train people to use IntelliSpace PACS. The product...
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Director
Service and Support
The PACS is very intuitive. Philips has proactive support. When we first signed the contract, I was...
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Director
Functionality and Upgrades
As a PACS admin, I would like a few more tools in order to be able to do a more in-depth audit. I...
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Director
Interfacing and Integration
We have been able to do some integration with third-party vendors and IntelliSpace PACS. We do a...
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Director
Service and Support
Philips is off the charts in terms of providing proactive service. That is one of the things that...
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Director
Sales and Contracting
One of the things that Philips has put in all of their contracts is guaranteed uptime, so the uptime...
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Manager
Future Outlook
Things with Philips are still good, and we will continue to use them for the next little while.
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Manager
Functionality and Upgrades
We would like to have more new releases for the system. Right now, Philips does maybe one major...
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Manager
Service and Support
Philips' support is working quite well. Over the years, we have had very few instances of...
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Manager
Sales and Contracting
What we are missing today from Philips is a zero-footprint viewer, but that would be a different...
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CIO
Future Outlook
We are moving away from Philips' PACS. The issues that we had were more on the radiology side than...
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CIO
ROI / Cost (care and feeding)
Philips was quick to charge us for things
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