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IntelliSpace PACS Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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Featured  Report

PACS 2022: Changing Market Leads to Volatility among Large- to Small-Volume Organizations
PACS 2022:
Changing Market Leads to Volatility among Large- to Small-Volume Organizations
November 2022
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Commentary Summary

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User Commentary

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Manager

Loyalty, Loyalty, Product, Product

We wouldn't purchase IntelliSpace PACS now. The technology is a little more behind than we would...

Jan 2024
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(0)
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Manager

Relationship, Relationship

The things that have gone well with IntelliSpace PACS are general maintenance, general changes, and...

Jan 2024
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(0)
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Manager

Product, Product

We are happy with IntelliSpace PACS. It is a good enterprise solution. The application could...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

Philips has gotten better in terms of vendor support. Their support wasn't bad before, but they have...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

Philips is great when it comes to first-line support. Fortunately, we don't need to call their...

Oct 2023
||
(0)
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Manager

Product, Product

We would really like to be able to do everything natively in the system. We use two separate fill...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

Our biggest challenge with Philips is that we get bounced between their support and our technical...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty

We haven't gotten a clear answer from Philips about their system, and that is funny because every...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty

IntelliSpace PACS has been a stagnant platform. Its UI probably looks the same as it did when we got...

Oct 2023
||
(0)
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Manager

Relationship, Relationship

The biggest thing that Philips could improve would be the communication between their teams. There...

Oct 2023
||
(0)
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Manager

Loyalty, Loyalty

Philips integrates their system with other reading tools, but we struggle with those integrations....

Oct 2023
||
(0)
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Manager

Operations, Operations

Philips' training is a step above average. The necessary documentation is there in a lot of...

Sep 2023
||
(0)
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Manager

Relationship, Relationship

Philips has a fantastic API that they give their customers access to. That API is a little old, but...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

We have a very large system, so sometimes it takes a bit for the vendor to understand where we are...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

Philips has a heartbeat in our organization that they monitor. Sometimes, we call them before they...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship

The product is simple to use; I don't have to babysit or track it constantly. If there is an error,...

Aug 2023
||
(0)
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CEO/President

Relationship, Relationship

With Philips, we always have to call because they never reach out to us in an innovative way.

Aug 2023
||
(0)
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CIO

Loyalty, Loyalty

Our facilities that are using IntelliSpace PACS are migrating to another product simply because...

Jun 2023
||
(0)
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Manager

Loyalty, Loyalty

I know Philips actually acquired Carestream, so sometime in the future, they are going to be...

May 2023
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(0)
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Manager

Relationship, Relationship

Philips monitors our systems and sometimes finds things before we do.

May 2023
||
(0)
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Manager

Relationship, Relationship

Philips’ support is very good, but one thing I don't like about their support is that they seem to...

May 2023
||
(0)
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VP/Other Executive

Relationship, Relationship

We have had executive involvement from Philips, but there is a difference between effective...

Apr 2023
||
(0)
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

Philips doesn't meet our needs, so they can't possibly drive outcomes. Their service has been really...

Apr 2023
||
(0)
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