IntelliSpace PACS Commentary
Filtered view: (Small - Under 300K Studies)
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
As far as Philips' phone support goes, we can always get somebody on the phone at Philips. Philips...
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Product
IntelliSpace PACS meets every need we have and integrates well with everything we need it to...
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Relationship
With regard to functionality, IntelliSpace PACS meets all of our needs, but I really like the...
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Loyalty
Philips’ plan moving forward was for everybody to sunset this solution and move to Image Management...
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Operations
Philips needs to improve their training. They went to a virtual training scenario where everything...
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Relationship, Product
This solution doesn’t really have a strong API model that we have been introduced to. It may be...
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Product
One of my biggest issues with IntelliSpace PACS has to do with the transfer of DICOM. If someone...
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Product
IntelliSpace PACS is pretty straightforward and easy to use. There are not a lot of bells and...
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Operations
There is a help tab we can click on in IntelliSpace PACS to try to search for things, but the search...
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Product
IntelliSpace PACS is very stable. Uptime is 99.9%, and there are rarely delays or anything like...
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Loyalty, Product
We want IntelliSpace PACS to be able to be Google Chrome compatible or Microsoft Edge compatible...
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Loyalty, Relationship
Philips was originally sunsetting iSite, going down the road of Vue as their PACS, and getting rid...
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Relationship
Philips keeps their promises to the best of their ability. They are always good at bringing in...
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Loyalty, Product
Considering the vendor didn't put their energies into keeping IntelliSpace PACS up-to-date, the...
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Product
We have always been pleased with how the product has worked for us. But when it comes to upgrades...
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Product
There is a whole other layer of backup options. What we have is a completely separate server, and...
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Relationship
Our analysts have told me that the vendor's support has degraded over time. The support is less...
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Relationship
When we need help from the vendor, we don't get as high in their organization as we could because of...
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Culture, Loyalty
We are probably going to move away from the product because of some challenges. It can no longer do...
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Product
IntelliSpace PACS is lacking some features because Philips is delivering some updates, but they are...
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Loyalty, Relationship
We decided to walk away from IntelliSpace PACS for a couple of reasons. One reason was that our...
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Value
Despite all of the challenges we have had with IntelliSpace PACS, it is affordable.
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Loyalty, Relationship
Philips is always there. They are very supportive. They have dedicated people who pick up the phone....
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Relationship
Regarding Philips, it would be nice if when we called for support, we got somebody more fluent in...
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Value
Getting our money’s worth is tricky because of the cost of everything nowadays. But Philips has been...
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Product
In regard to Philips and IntelliSpace PACS, the uptime is very good. We hardly have any issues with...
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