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IntelliSpace PACS Commentary
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Monique Rasband
Global VP of Imaging & Oncology
KLAS Global VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

The vendor's response to online tickets should be quicker.

Feb 2026
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Manager

Product

The solution's strengths are its ease of use. The user interface is straightforward. It is easy to...

Feb 2026
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Manager

Product

Something that I would like to see in the solution is that I need to be able to filter and search by...

Feb 2026
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Manager

Loyalty

Our decision to leave IntelliSpace PACS was primarily driven by the radiologists. They were wanting...

Nov 2025
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Manager

Relationship, Product

Philips doesn’t have the same AI marketplace as another vendor nor as many delivered integrations....

Nov 2025
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Manager

Product

IntelliSpace PACS has its quirks, but it is fairly user-friendly. It was a stable on-premises...

Nov 2025
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Manager

Relationship

Most of the time, it was hard to get someone when we had requests for enhancements from Philips. We...

Nov 2025
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Manager

Loyalty, Relationship

Part of why we decided to leave IntelliSpace PACS was that Philips' support was very poor. The...

Nov 2025
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Manager

Relationship

There is a lack of follow-through from Philips. Philips’ recent upgrade was okay. The issue was with...

Nov 2025
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Manager

Operations, Product

The vendor could make hanging protocols a little easier to use, both for our radiologists and for me...

Nov 2025
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(0)
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Manager

Product

The main thing we like about the system is that it has been stable for us. The system is pretty...

Nov 2025
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Manager

Relationship

On the positive note, Philips has increased their executive-level presence. That had been severely...

Oct 2025
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Director

Relationship

Philips has been very receptive to me banging the drum when I need to, and they bring the right...

Oct 2025
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(0)
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Director

Relationship, Operations, Product

IntelliSpace PACS is an extremely reliable solution with very limited downtime. There was a point at...

Oct 2025
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Director

Product

Philips’ engineering and marketing people ought to talk to the customers before releasing new...

Oct 2025
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(0)
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VP/Other Executive

Relationship, Product, Value

Since we started using IntelliSpace PACS, its longevity has been good, and its consistency hasn't...

Sep 2025
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(0)
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VP/Other Executive

Relationship

Philips' service communication can be a little rough. There are some things that I would like to see...

Sep 2025
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VP/Other Executive

Loyalty

We are in the middle of reviewing the vendors whose systems we might move to in the future,...

Sep 2025
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(0)
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COO

Loyalty, Relationship

Philips has been an excellent partner with our PACS. The product is very well liked by our...

Jul 2025
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(0)
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COO

Loyalty, Relationship

We are leaving IntelliSpace PACS behind because it is being discontinued. We have a long history...

Jul 2025
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(0)
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CIO

Operations, Product

IntelliSpace PACS is very straightforward and easy to use. There is just not much to it. It is a...

Jun 2025
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(0)
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CIO

Loyalty

I would be hesitant to buy from Philips right now, because I am not sure what the long-term plans...

Jun 2025
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(0)
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CIO

Product

IntelliSpace PACS is dated technology. Back when it first came out, it was the package to go for....

Jun 2025
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(0)
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Analyst/Coordinator

Loyalty, Relationship

We are having to remap our stuff that goes into IntelliSpace PACS because currently, we go through a...

Jun 2025
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(0)
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COO

Loyalty

The solution has been a reliable workhorse for many years. Given Philips' direction to a...

May 2025
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(0)
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Manager

Loyalty, Product

Another vendor we work with has a new CT scanner that does fancier things, but IntelliSpace PACS...

Mar 2025
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Manager

Relationship

Philips’ support is good. Usually, I just hang on the line and wait maybe 20 minutes. If the support...

Mar 2025
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Manager

Relationship, Product

When Philips makes changes to IntelliSpace PACS to fix things, they make a few enhancements, but not...

Mar 2025
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(0)
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Manager

Culture, Value

Philips doesn't charge for every little thing. There is just sort of a blanket service contract. The...

Mar 2025
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(0)
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Manager

Operations

It is easy to use IntelliSpace PACS. Philips has a pretty good training program. When we get...

Mar 2025
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(0)
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Manager

Culture, Relationship

Philips is not telling us that IntelliSpace PACS will do things that it won't, but they do recognize...

Mar 2025
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(0)
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Manager

Loyalty

Our institution had already decided that IntelliSpace PACS just wasn't being kept up and had old...

Mar 2025
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