Pivot Point Consulting, a Vaco Company Managed IT Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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CIO

Services

The firm’s reporting is good. We can always get more information, but that is not anything we ask...

Dec 2023
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CIO

Relationship, Relationship, Services

The firm gave us some things we didn't even really know we needed.

Dec 2023
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CIO

Relationship, Relationship

I do not consider Pivot Point Consulting a firm. Instead, I consider them more of a partner. They...

Dec 2023
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CIO

Relationship, Relationship

The firm is very responsive. When we started with them, we were looking for a managed services...

Dec 2023
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CIO

Relationship, Relationship

Pivot Point Consulting is very knowledgeable about our Epic application, and all the analysts are...

Dec 2023
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Director

Loyalty, Loyalty, Loyalty

We handle internal calls and things like that, but having staff to be public facing was one of the...

Dec 2023
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Director

Relationship, Relationship, Relationship

Pivot Point Consulting is meeting the SLAs. We don’t ask a lot of Pivot Point Consulting, but when...

Dec 2023
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Director

Relationship, Relationship, Relationship

We have customers write feedback in surveys, and Pivot Point Consulting never comes up as a...

Dec 2023
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Director

Relationship, Relationship, Relationship

We were already using Pivot Point Consulting for consulting, and then they told us they offered...

Dec 2023
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Director

Value, Value, Value

Pivot Point Consulting is pricey, but we still feel like we are getting our money’s worth, relatively....

Dec 2023
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COO

Loyalty, Loyalty, Value, Value

We vetted several companies, and Pivot Point Consulting was above the rest by leaps and bounds....

Nov 2023
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COO

Relationship, Operations

A key strength of Pivot Point Consulting is that the executives who have worked with us on our...

Nov 2023
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COO

Relationship, Relationship

So far, I haven't found many weaknesses in Pivot Point Consulting. Certainly, every company can...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We hired Pivot Point Consulting to be an extension of our team. We want our team to focus on...

Nov 2023
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Director

Relationship, Relationship

Pivot Point Consulting is extremely responsive and collaborative. I like their partnership and the...

Nov 2023
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Director

Relationship, Relationship, Value, Value

I still don't have any customer surveys, so I'm not quite there yet on tangible outcomes. I would...

Nov 2023
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VP/Other Executive

Operations, Operations

The firm was really phenomenal with the setup and preimplementation process. We had a really...

Oct 2023
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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting meets expectations. To exceed my expectations, Pivot Point Consulting would...

Sep 2023
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Director

Services

We had issues where the resources Pivot Point Consulting assigned to us weren't doing what they...

Sep 2023
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Director

Value, Value

Overall, using Pivot Point Consulting's ervices is saving us some money. We don't have to hire staff...

Sep 2023
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Director

Value, Value

When we needed to expand our service with Pivot Point Consulting, the firm went above and beyond the...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting’s partners and implementation team were very involved in our go-live for this...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

When Pivot Point Consulting started doing the service desk, they basically ingested all of my...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting has been a really good partner. They provide metrics on how they are doing...

Sep 2023
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Director

Relationship, Relationship

We initially brought Pivot Point Consulting on for another project, and they were fantastic and...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Pivot Point Consulting has exceeded our expectations. The firm is good at communicating changes for...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

When we get stuck on something, Pivot Point Consulting knows who to go to. They join our calls and...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

We work with Pivot Point Consulting to make sure new consultants have access and stay on top of...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

We feel like Pivot Point Consulting is part of our team now. The communication and language are very...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Pivot Point Consulting is good at using their resources. The firm opens tickets with our software...

Sep 2023
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Director

Operations, Operations, Value, Value

One asset the firm brought to us was their desire to help train our staff. They helped us increase...

Sep 2023
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Director

Relationship, Services, Value

Pivot Point Consulting was not in breach of their contract, but the quality was less than we would...

Sep 2023
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Director

Relationship, Relationship, Services

The firm was responsive. They had some internal glitches with their ticketing system, and when we...

Sep 2023
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Director

Relationship, Relationship, Services

What we got from the firm was another layer of managing tickets and addressing quick things, such as...

Sep 2023
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Manager

Value, Value, Value

The firm is up front with their pricing, and they monitor their work as much as we do. If they were...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm has done and continues to do strategic presentations with us, and they have been really...

May 2023
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Manager

Relationship, Relationship, Relationship

Our IT service desk manager has said that the firm needs to encourage their staff and empower them...

May 2023
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