Pivot Point Consulting, a Vaco Company Managed IT Services
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Relationship, Operations, Operations
Pivot Point Consulting meets expectations. To exceed my expectations, Pivot Point Consulting would...
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Relationship, Services
We had issues where the resources Pivot Point Consulting assigned to us weren't doing what they...
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Value, Value
Overall, using Pivot Point Consulting's ervices is saving us some money. We don't have to hire staff...
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Value, Value
When we needed to expand our service with Pivot Point Consulting, the firm went above and beyond the...
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Relationship, Relationship, Operations, Operations
Pivot Point Consulting’s partners and implementation team were very involved in our go-live for this...
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Relationship, Relationship, Operations, Operations
When Pivot Point Consulting started doing the service desk, they basically ingested all of my...
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Relationship, Relationship, Operations, Operations
Pivot Point Consulting has been a really good partner. They provide metrics on how they are doing...
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Relationship, Relationship
We initially brought Pivot Point Consulting on for another project, and they were fantastic and...
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Relationship, Relationship
Pivot Point Consulting has exceeded our expectations. The firm is good at communicating changes for...
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Relationship, Relationship
When we get stuck on something, Pivot Point Consulting knows who to go to. They join our calls and...
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Relationship, Relationship, Operations, Operations
We work with Pivot Point Consulting to make sure new consultants have access and stay on top of...
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Relationship, Relationship
We feel like Pivot Point Consulting is part of our team now. The communication and language are very...
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Relationship, Relationship
Pivot Point Consulting is good at using their resources. The firm opens tickets with our software...
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Operations, Operations, Value, Value
One asset the firm brought to us was their desire to help train our staff. They helped us increase...
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Relationship, Services, Value
Pivot Point Consulting was not in breach of their contract, but the quality was less than we would...
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Relationship, Relationship, Services
The firm was responsive. They had some internal glitches with their ticketing system, and when we...
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Relationship, Relationship, Services
What we got from the firm was another layer of managing tickets and addressing quick things, such as...
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Value, Value, Value
The firm is up front with their pricing, and they monitor their work as much as we do. If they were...
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Relationship, Relationship, Relationship
The firm has done and continues to do strategic presentations with us, and they have been really...
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Relationship, Relationship, Relationship
Our IT service desk manager has said that the firm needs to encourage their staff and empower them...
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Relationship
The firm either meets or exceeds expectations. The firm rarely doesn't meet expectations, and when...
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Loyalty, Relationship
We have considered other companies, but we have stuck with Pivot Point Consulting, and we will most...
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Relationship, Value
Pivot Point Consulting is an excellent choice. They can quickly provide the services we need. They...
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Loyalty, Relationship
We are happy with Pivot Point Consulting because they have been a good partner. They are working...
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Relationship, Services
Pivot Point Consulting helps clinician users and offers a patient portal. However, the portal is...
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Relationship
Pivot Point Consulting is proactive; they push us a lot as an organization to do certain things we...
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Relationship
Our experience with Pivot Point Consulting has been really good. They communicate very frequently,...
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Relationship, Operations
The employees from Pivot Point Consulting are very familiar with the tool that we have outsourced...
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Value
Pivot Point Consulting does everything they can to be up front with their charging. For example,...
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Relationship
Pivot Point Consulting has exceeded my expectations. They have been very reassuring, and they have...
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Relationship
We like Pivot Point Consulting’s ability to execute. We told them the service we wanted them to...
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Relationship, Value
We have had patients who have interacted with agents from Pivot Point Consulting who have been upset...
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Relationship
Pivot Point Consulting has just been a phenomenal partner. We are in a pretty steep financial...
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