Pivot Point Consulting, a Vaco Company Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship, Services
Pivot Point Consulting could improve the end-user experience by improving their consistency.
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Relationship, Operations
Pivot Point Consulting is taking calls and handling them accurately most of the time. They have...
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Operations
Pivot Point Consulting has done multiple things to exceed my expectations. We have had the smoothest...
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Services
If there is ever any small issue or anything, all it takes is one email to my contact at Pivot Point...
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Relationship, Operations
I haven’t had any issues with Pivot Point Consulting’s staff members. They are great; I talk to many...
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Services
Anytime there are any issues, Pivot Point Consulting creates knowledge-base articles for their...
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Relationship, Services
Pivot Point Consulting makes my life easier. They are just the best. I struggle with most vendors....
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Loyalty, Relationship
I see Pivot Point Consulting as a partner, not a firm, and that is a good thing. We can scale the...
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Relationship, Operations
I would rate Pivot Point Consulting's strategic knowledge slightly below the top of the scale. I...
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Relationship
Overall, Pivot Point Consulting did a really good job, and we would certainly use them again. I have...
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Relationship, Operations, Value
I would buy Pivot Point Consulting's services again. The resources they applied to the project did a...
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Relationship
Pivot Point Consulting is responsive. If I have an issue and contact the firm, I immediately hear...
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Relationship
Pivot Point Consulting is very open to ideas and being creative. With our EMR help desk, we have the...
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Relationship
Pivot Point Consulting always meets our expectations. They are actually one of my favorite firms to...
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Value
I don't use Pivot Point Consulting for anything strategic. The project is a basic job. It is...
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Relationship, Operations
The project has been very well communicated in partnership with Pivot Point Consulting. We haven't...
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Relationship
We have had regular meetings with Pivot Point Consulting to go through any issues, and no issues...
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Value
We definitely have our money’s worth from our engagement with Pivot Point Consulting because the...
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Relationship
We moved to a new patient portal, and that is a potentially confusing situation for our patients...
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Loyalty, Value
We are getting ready to dump Pivot Point Consulting. We tried them out, but we are just finding that...
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Relationship, Operations
The quality of the firm's consultants is hit or miss. The quality of consultants that the firm...
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Relationship, Operations, Services
When talking about tier-one support, we never know what that person is going to bring to the table,...
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Relationship, Operations, Services
There is always that single one-off ticket out of a large number of tickets that needs to be looked...
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Relationship, Operations
Pivot Point Consulting is taking the tickets. There are always a handful of tickets that we wish...
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Relationship
The individuals I work with at Pivot Point Consulting are fantastic. They pull in a couple of their...
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Operations, Services
Our initial go-live with Pivot Point Consulting was a number of years ago, so there has been some...
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Relationship, Operations
I love data. I get daily, weekly, and monthly reports on phone calls for the vendor's SLAs that we...
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Relationship
I really enjoy working with Pivot Point Consulting's leadership team. The leaders are very engaged...
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Services
At times, perhaps some individuals aren't as strong as we need, but that is nothing too concerning....
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Operations, Services
Pivot Point Consulting is great at what they do. They do an excellent job with managing our...
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Loyalty, Relationship, Services
We would buy services from Pivot Point Consulting again because it has been a great experience. We...
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Relationship
Pivot Point Consulting is in regular contact with us about the issues they see. They are always...
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Value
Pivot Point Consulting keeps us staffed, and that is probably the biggest thing. That is important....
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Relationship
We work really closely with Pivot Point Consulting on the outcome aspect of things. Pivot Point...
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Relationship
We have had a lot of growing pains in the help desk environment, but Pivot Point Consulting has been...
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Relationship, Value
Coming out of financial recovery a couple of years ago was really tough for health systems. I told...
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Relationship
The director and manager from Pivot Point Consulting are responsive to everything I send them. If I...
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Relationship, Value
I just want to see Pivot Point Consulting get rewarded for how attentive they are. When I tell them...
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Relationship
Pivot Point Consulting is very determined to make sure that they are at the top. They open and close...
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Relationship
I would tell someone who is asking about Pivot Point Consulting that the firm has knowledge in their...
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Relationship
Pivot Point Consulting has been doing everything very well, even overcoming roadblocks that we...
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Relationship, Services
The firm is doing help desk services that are patient facing. As far as dropped calls go, I have not...
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Loyalty, Relationship
One of our contact people with Pivot Point Consulting has been great at reaching out, being...
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Services
The firm has been an asset to me by getting work off of my shoulders. We have not had complaints...
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Relationship, Operations
The onboarding process with Pivot Point Consulting was fairly well built out with a road map on what...
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Value
I wasn't really involved in the contract, but our EHR is a very module-based system, so we chose not...
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Relationship, Services
Pivot Point Consulting exceeded my expectations with their professionalism and their definite...
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Relationship, Value
One of the big things that I was concerned about was, within our EHR platform, to gain access, we...
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Relationship
Pivot Point Consulting checks in. They have just been great to work with. I am not a very needy...
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Relationship
Pivot Point Consulting’s people and our directors meet regularly. They communicate a lot. Pivot...
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Relationship, Operations
Some of the consultants have gotten certified in applications fairly quickly and have been thrown...
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Operations
With Pivot Point Consulting, the upgrades have been pretty successful, and the firm always seems to...
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Relationship
I always like everybody, but Pivot Point Consulting is wonderful. There are a few times when there...
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Relationship, Services
Pivot Point Consulting has been a great organization to partner with. Their team of leaders has been...
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Relationship
When we first worked with Pivot Point Consulting, it was a miserable disaster. They had outsourced...
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Value
Overall, looking back at this outsourcing relationship with Pivot Point Consulting, it is a million...
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Operations
Pivot Point Consulting needs to improve the training of their staff. Every time they get a new staff...
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Relationship
Our leaders and others who interact with Pivot Point Consulting often express how much they...
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Relationship
The service that Pivot Point Consulting provides our patients consistently exceeds our expectations....
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Relationship
Turnover with our primary contact and some people on the firm's leadership team has had an impact...
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Relationship
Pivot Point Consulting is good at following up with us regarding their people to address any...
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