Pivot Point Consulting, a Vaco Company Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
The only issue I have had with Pivot Point Consulting is that we were told that we were able to pull...
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Services
The firm’s reporting is good. We can always get more information, but that is not anything we ask...
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Relationship, Relationship, Services
The firm gave us some things we didn't even really know we needed.
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Relationship, Relationship
I do not consider Pivot Point Consulting a firm. Instead, I consider them more of a partner. They...
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Relationship, Relationship
The firm is very responsive. When we started with them, we were looking for a managed services...
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Relationship, Relationship
Pivot Point Consulting is very knowledgeable about our Epic application, and all the analysts are...
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Loyalty, Loyalty, Loyalty
We handle internal calls and things like that, but having staff to be public facing was one of the...
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Relationship, Relationship, Relationship
Pivot Point Consulting is meeting the SLAs. We don’t ask a lot of Pivot Point Consulting, but when...
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Relationship, Relationship, Relationship
We have customers write feedback in surveys, and Pivot Point Consulting never comes up as a...
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Relationship, Relationship, Relationship
We were already using Pivot Point Consulting for consulting, and then they told us they offered...
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Value, Value, Value
Pivot Point Consulting is pricey, but we still feel like we are getting our money’s worth, relatively....
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Loyalty, Loyalty, Value, Value
We vetted several companies, and Pivot Point Consulting was above the rest by leaps and bounds....
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Relationship, Operations
A key strength of Pivot Point Consulting is that the executives who have worked with us on our...
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Relationship, Relationship
So far, I haven't found many weaknesses in Pivot Point Consulting. Certainly, every company can...
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Relationship, Relationship, Relationship
We hired Pivot Point Consulting to be an extension of our team. We want our team to focus on...
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Relationship, Relationship
Pivot Point Consulting is extremely responsive and collaborative. I like their partnership and the...
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Relationship, Relationship, Value, Value
I still don't have any customer surveys, so I'm not quite there yet on tangible outcomes. I would...
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Operations, Operations
The firm was really phenomenal with the setup and preimplementation process. We had a really...
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Relationship, Relationship, Operations, Operations
Pivot Point Consulting meets expectations. To exceed my expectations, Pivot Point Consulting would...
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Services
We had issues where the resources Pivot Point Consulting assigned to us weren't doing what they...
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Value, Value
Overall, using Pivot Point Consulting's ervices is saving us some money. We don't have to hire staff...
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Value, Value
When we needed to expand our service with Pivot Point Consulting, the firm went above and beyond the...
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Relationship, Relationship, Operations, Operations
Pivot Point Consulting’s partners and implementation team were very involved in our go-live for this...
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Relationship, Relationship, Operations, Operations
When Pivot Point Consulting started doing the service desk, they basically ingested all of my...
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Relationship, Relationship, Operations, Operations
Pivot Point Consulting has been a really good partner. They provide metrics on how they are doing...
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Relationship, Relationship
We initially brought Pivot Point Consulting on for another project, and they were fantastic and...
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Relationship, Relationship
Pivot Point Consulting has exceeded our expectations. The firm is good at communicating changes for...
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Relationship, Relationship
When we get stuck on something, Pivot Point Consulting knows who to go to. They join our calls and...
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Relationship, Relationship, Operations, Operations
We work with Pivot Point Consulting to make sure new consultants have access and stay on top of...
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Relationship, Relationship
We feel like Pivot Point Consulting is part of our team now. The communication and language are very...
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Relationship, Relationship
Pivot Point Consulting is good at using their resources. The firm opens tickets with our software...
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Operations, Operations, Value, Value
One asset the firm brought to us was their desire to help train our staff. They helped us increase...
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Relationship, Services, Value
Pivot Point Consulting was not in breach of their contract, but the quality was less than we would...
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Relationship, Relationship, Services
The firm was responsive. They had some internal glitches with their ticketing system, and when we...
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Relationship, Relationship, Services
What we got from the firm was another layer of managing tickets and addressing quick things, such as...
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Value, Value, Value
The firm is up front with their pricing, and they monitor their work as much as we do. If they were...
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Relationship, Relationship, Relationship
The firm has done and continues to do strategic presentations with us, and they have been really...
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Relationship, Relationship, Relationship
Our IT service desk manager has said that the firm needs to encourage their staff and empower them...
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