Pivot Point Consulting, a Vaco Company Managed IT Services Commentary
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Daniel Zeitner
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KLAS Research Director - Daniel Zeitner
 
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Manager

Relationship, Services

Pivot Point Consulting could improve the end-user experience by improving their consistency.

Feb 2025
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Manager

Relationship, Operations

Pivot Point Consulting is taking calls and handling them accurately most of the time. They have...

Feb 2025
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Manager

Operations

Pivot Point Consulting has done multiple things to exceed my expectations. We have had the smoothest...

Feb 2025
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Manager

Services

If there is ever any small issue or anything, all it takes is one email to my contact at Pivot Point...

Feb 2025
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Manager

Relationship, Operations

I haven’t had any issues with Pivot Point Consulting’s staff members. They are great; I talk to many...

Feb 2025
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Manager

Services

Anytime there are any issues, Pivot Point Consulting creates knowledge-base articles for their...

Feb 2025
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Manager

Relationship, Services

Pivot Point Consulting makes my life easier. They are just the best. I struggle with most vendors....

Feb 2025
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VP/Other Executive

Loyalty, Relationship

I see Pivot Point Consulting as a partner, not a firm, and that is a good thing. We can scale the...

Feb 2025
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CIO

Relationship, Operations

I would rate Pivot Point Consulting's strategic knowledge slightly below the top of the scale. I...

Feb 2025
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CIO

Relationship

Overall, Pivot Point Consulting did a really good job, and we would certainly use them again. I have...

Feb 2025
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CIO

Relationship, Operations, Value

I would buy Pivot Point Consulting's services again. The resources they applied to the project did a...

Feb 2025
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Director

Relationship

Pivot Point Consulting is responsive. If I have an issue and contact the firm, I immediately hear...

Feb 2025
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Manager

Relationship

Pivot Point Consulting is very open to ideas and being creative. With our EMR help desk, we have the...

Jan 2025
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Manager

Relationship

Pivot Point Consulting always meets our expectations. They are actually one of my favorite firms to...

Jan 2025
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Director

Value

I don't use Pivot Point Consulting for anything strategic. The project is a basic job. It is...

Jan 2025
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Director

Relationship, Operations

The project has been very well communicated in partnership with Pivot Point Consulting. We haven't...

Jan 2025
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Director

Relationship

We have had regular meetings with Pivot Point Consulting to go through any issues, and no issues...

Dec 2024
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Director

Value

We definitely have our money’s worth from our engagement with Pivot Point Consulting because the...

Dec 2024
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Director

Relationship

We moved to a new patient portal, and that is a potentially confusing situation for our patients...

Dec 2024
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CIO

Loyalty, Value

We are getting ready to dump Pivot Point Consulting. We tried them out, but we are just finding that...

Dec 2024
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Manager

Relationship, Operations

The quality of the firm's consultants is hit or miss. The quality of consultants that the firm...

Dec 2024
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Manager

Relationship, Operations, Services

When talking about tier-one support, we never know what that person is going to bring to the table,...

Dec 2024
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Manager

Relationship, Operations, Services

There is always that single one-off ticket out of a large number of tickets that needs to be looked...

Dec 2024
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Manager

Relationship, Operations

Pivot Point Consulting is taking the tickets. There are always a handful of tickets that we wish...

Dec 2024
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Manager

Relationship

The individuals I work with at Pivot Point Consulting are fantastic. They pull in a couple of their...

Dec 2024
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Manager

Operations, Services

Our initial go-live with Pivot Point Consulting was a number of years ago, so there has been some...

Dec 2024
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Manager

Relationship, Operations

I love data. I get daily, weekly, and monthly reports on phone calls for the vendor's SLAs that we...

Dec 2024
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Director

Relationship

I really enjoy working with Pivot Point Consulting's leadership team. The leaders are very engaged...

Dec 2024
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Director

Services

At times, perhaps some individuals aren't as strong as we need, but that is nothing too concerning....

Dec 2024
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Director

Operations, Services

Pivot Point Consulting is great at what they do. They do an excellent job with managing our...

Dec 2024
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Director

Loyalty, Relationship, Services

We would buy services from Pivot Point Consulting again because it has been a great experience. We...

Dec 2024
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CIO

Relationship

Pivot Point Consulting is in regular contact with us about the issues they see. They are always...

Dec 2024
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CIO

Value

Pivot Point Consulting keeps us staffed, and that is probably the biggest thing. That is important....

Dec 2024
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CIO

Relationship

We work really closely with Pivot Point Consulting on the outcome aspect of things. Pivot Point...

Dec 2024
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CIO

Relationship

We have had a lot of growing pains in the help desk environment, but Pivot Point Consulting has been...

Dec 2024
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Director

Relationship, Value

Coming out of financial recovery a couple of years ago was really tough for health systems. I told...

Dec 2024
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Director

Relationship

The director and manager from Pivot Point Consulting are responsive to everything I send them. If I...

Dec 2024
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Director

Relationship, Value

I just want to see Pivot Point Consulting get rewarded for how attentive they are. When I tell them...

Dec 2024
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Director

Relationship

Pivot Point Consulting is very determined to make sure that they are at the top. They open and close...

Dec 2024
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VP/Other Executive

Relationship

I would tell someone who is asking about Pivot Point Consulting that the firm has knowledge in their...

Dec 2024
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VP/Other Executive

Relationship

Pivot Point Consulting has been doing everything very well, even overcoming roadblocks that we...

Dec 2024
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Director

Relationship, Services

The firm is doing help desk services that are patient facing. As far as dropped calls go, I have not...

Dec 2024
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Director

Loyalty, Relationship

One of our contact people with Pivot Point Consulting has been great at reaching out, being...

Dec 2024
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Director

Services

The firm has been an asset to me by getting work off of my shoulders. We have not had complaints...

Dec 2024
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Analyst/Coordinator

Relationship, Operations

The onboarding process with Pivot Point Consulting was fairly well built out with a road map on what...

Dec 2024
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Analyst/Coordinator

Value

I wasn't really involved in the contract, but our EHR is a very module-based system, so we chose not...

Dec 2024
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Analyst/Coordinator

Relationship, Services

Pivot Point Consulting exceeded my expectations with their professionalism and their definite...

Dec 2024
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Analyst/Coordinator

Relationship, Value

One of the big things that I was concerned about was, within our EHR platform, to gain access, we...

Dec 2024
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Analyst/Coordinator

Relationship

Pivot Point Consulting checks in. They have just been great to work with. I am not a very needy...

Dec 2024
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Analyst/Coordinator

Relationship

Pivot Point Consulting’s people and our directors meet regularly. They communicate a lot. Pivot...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

Some of the consultants have gotten certified in applications fairly quickly and have been thrown...

Sep 2024
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Analyst/Coordinator

Operations

With Pivot Point Consulting, the upgrades have been pretty successful, and the firm always seems to...

Sep 2024
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Analyst/Coordinator

Relationship

I always like everybody, but Pivot Point Consulting is wonderful. There are a few times when there...

Sep 2024
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Director

Relationship, Services

Pivot Point Consulting has been a great organization to partner with. Their team of leaders has been...

Sep 2024
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Manager

Relationship

When we first worked with Pivot Point Consulting, it was a miserable disaster. They had outsourced...

Jul 2024
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Manager

Value

Overall, looking back at this outsourcing relationship with Pivot Point Consulting, it is a million...

Jul 2024
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Manager

Operations

Pivot Point Consulting needs to improve the training of their staff. Every time they get a new staff...

Jul 2024
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Manager

Relationship

Our leaders and others who interact with Pivot Point Consulting often express how much they...

Jun 2024
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Manager

Relationship

The service that Pivot Point Consulting provides our patients consistently exceeds our expectations....

Jun 2024
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Manager

Relationship

Turnover with our primary contact and some people on the firm's leadership team has had an impact...

Jun 2024
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Manager

Relationship

Pivot Point Consulting is good at following up with us regarding their people to address any...

Jun 2024
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