Pivot Point Consulting, a Vaco Company Managed IT Services
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Daniel Zeitner
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User Commentary

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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting meets expectations. To exceed my expectations, Pivot Point Consulting would...

Sep 2023
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Director

Relationship, Services

We had issues where the resources Pivot Point Consulting assigned to us weren't doing what they...

Sep 2023
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Director

Value, Value

Overall, using Pivot Point Consulting's ervices is saving us some money. We don't have to hire staff...

Sep 2023
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Director

Value, Value

When we needed to expand our service with Pivot Point Consulting, the firm went above and beyond the...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting’s partners and implementation team were very involved in our go-live for this...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

When Pivot Point Consulting started doing the service desk, they basically ingested all of my...

Sep 2023
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Director

Relationship, Relationship, Operations, Operations

Pivot Point Consulting has been a really good partner. They provide metrics on how they are doing...

Sep 2023
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Director

Relationship, Relationship

We initially brought Pivot Point Consulting on for another project, and they were fantastic and...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Pivot Point Consulting has exceeded our expectations. The firm is good at communicating changes for...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship

When we get stuck on something, Pivot Point Consulting knows who to go to. They join our calls and...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

We work with Pivot Point Consulting to make sure new consultants have access and stay on top of...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

We feel like Pivot Point Consulting is part of our team now. The communication and language are very...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship

Pivot Point Consulting is good at using their resources. The firm opens tickets with our software...

Sep 2023
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Director

Operations, Operations, Value, Value

One asset the firm brought to us was their desire to help train our staff. They helped us increase...

Sep 2023
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Director

Relationship, Services, Value

Pivot Point Consulting was not in breach of their contract, but the quality was less than we would...

Sep 2023
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Director

Relationship, Relationship, Services

The firm was responsive. They had some internal glitches with their ticketing system, and when we...

Sep 2023
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Director

Relationship, Relationship, Services

What we got from the firm was another layer of managing tickets and addressing quick things, such as...

Sep 2023
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Manager

Value, Value, Value

The firm is up front with their pricing, and they monitor their work as much as we do. If they were...

May 2023
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Manager

Relationship, Relationship, Relationship

The firm has done and continues to do strategic presentations with us, and they have been really...

May 2023
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Manager

Relationship, Relationship, Relationship

Our IT service desk manager has said that the firm needs to encourage their staff and empower them...

May 2023
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(0)
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Director

Relationship

The firm either meets or exceeds expectations. The firm rarely doesn't meet expectations, and when...

Jan 2023
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VP/Other Executive

Loyalty, Relationship

We have considered other companies, but we have stuck with Pivot Point Consulting, and we will most...

Dec 2022
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VP/Other Executive

Relationship, Value

Pivot Point Consulting is an excellent choice. They can quickly provide the services we need. They...

Dec 2022
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VP/Other Executive

Loyalty, Relationship

We are happy with Pivot Point Consulting because they have been a good partner. They are working...

Dec 2022
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VP/Other Executive

Relationship, Services

Pivot Point Consulting helps clinician users and offers a patient portal. However, the portal is...

Dec 2022
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VP/Other Executive

Relationship

Pivot Point Consulting is proactive; they push us a lot as an organization to do certain things we...

Dec 2022
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Director

Relationship

Our experience with Pivot Point Consulting has been really good. They communicate very frequently,...

Nov 2022
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Director

Relationship, Operations

The employees from Pivot Point Consulting are very familiar with the tool that we have outsourced...

Nov 2022
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Director

Value

Pivot Point Consulting does everything they can to be up front with their charging. For example,...

Nov 2022
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Director

Relationship

Pivot Point Consulting has exceeded my expectations. They have been very reassuring, and they have...

Nov 2022
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Director

Relationship

We like Pivot Point Consulting’s ability to execute. We told them the service we wanted them to...

Nov 2022
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Director

Relationship, Value

We have had patients who have interacted with agents from Pivot Point Consulting who have been upset...

Nov 2022
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Director

Relationship

Pivot Point Consulting has just been a phenomenal partner. We are in a pretty steep financial...

Nov 2022
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