Home chevron icon Services & Consulting chevron icon IT Outsourcing chevron icon Managed IT Services

Pivot Point Consulting, a Vaco Company Managed IT Services Commentary
Filtered view: All

Subject Expert
Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Managed IT Services 2024: Which Firms Are Best Equipped to Fill Help Desk & AMS Needs?
Managed IT Services 2024:
Which Firms Are Best Equipped to Fill Help Desk & AMS Needs?
April 2024
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Relationship

Pivot Point Consulting’s people and our directors meet regularly. They communicate a lot. Pivot...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Some of the consultants have gotten certified in applications fairly quickly and have been thrown...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

With Pivot Point Consulting, the upgrades have been pretty successful, and the firm always seems to...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I always like everybody, but Pivot Point Consulting is wonderful. There are a few times when there...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Services

Pivot Point Consulting has been a great organization to partner with. Their team of leaders has been...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we first worked with Pivot Point Consulting, it was a miserable disaster. They had outsourced...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Overall, looking back at this outsourcing relationship with Pivot Point Consulting, it is a million...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Pivot Point Consulting needs to improve the training of their staff. Every time they get a new staff...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our leaders and others who interact with Pivot Point Consulting often express how much they...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The service that Pivot Point Consulting provides our patients consistently exceeds our expectations....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Turnover with our primary contact and some people on the firm's leadership team has had an impact...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Pivot Point Consulting is good at following up with us regarding their people to address any...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The only issue I have had with Pivot Point Consulting is that we were told that we were able to pull...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Services

The firm’s reporting is good. We can always get more information, but that is not anything we ask...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Services

The firm gave us some things we didn't even really know we needed.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I do not consider Pivot Point Consulting a firm. Instead, I consider them more of a partner. They...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The firm is very responsive. When we started with them, we were looking for a managed services...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Pivot Point Consulting is very knowledgeable about our Epic application, and all the analysts are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We handle internal calls and things like that, but having staff to be public facing was one of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Pivot Point Consulting is meeting the SLAs. We don’t ask a lot of Pivot Point Consulting, but when...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have customers write feedback in surveys, and Pivot Point Consulting never comes up as a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were already using Pivot Point Consulting for consulting, and then they told us they offered...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Pivot Point Consulting is pricey, but we still feel like we are getting our money’s worth, relatively....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Value

We vetted several companies, and Pivot Point Consulting was above the rest by leaps and bounds....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Operations

A key strength of Pivot Point Consulting is that the executives who have worked with us on our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

So far, I haven't found many weaknesses in Pivot Point Consulting. Certainly, every company can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We hired Pivot Point Consulting to be an extension of our team. We want our team to focus on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Pivot Point Consulting is extremely responsive and collaborative. I like their partnership and the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

I still don't have any customer surveys, so I'm not quite there yet on tangible outcomes. I would...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The firm was really phenomenal with the setup and preimplementation process. We had a really...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​