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Pivot Point Consulting, a Vaco Company Partial IT Outsourcing Comments
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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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VP/Other Executive

The vendor has done a fabulous job. We haven't had to intervene, and the working model is much...

Jan 2021
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VP/Other Executive

Our end users are very happy with the help desk. We have all kinds of customer satisfaction reports...

Jan 2021
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Nurse

We have been working very closely with the vendor to figure out how to transfer a service to them,...

Nov 2020
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Nurse

Pivot Point Consulting is going to help us improve our tangible outcomes. They have definitely...

Nov 2020
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Nurse

We have an extremely good relationship with Pivot Point Consulting. We like the senior leadership....

Nov 2020
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Manager

Pivot Point Consulting met my expectations, and I had pretty high expectations for their folks. The...

Oct 2020
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Manager

We requested that the analysts stay on for the duration of the product, and for the most part, Pivot...

Oct 2020
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Manager

Engagements are expensive, but Pivot Point Consulting is very competitive with their pricing model....

Oct 2020
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VP/Other Executive

Working with the vendor’s people who helped me design the work involved a lot of strategy. A lot of...

Sep 2020
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VP/Other Executive

One of the important things for the vendor was making sure our leadership felt supported and...

Sep 2020
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VP/Other Executive

Almost everything we have done so far has been a product of us collaborating. I appreciate the...

Sep 2020
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VP/Other Executive

There has been some debate about the amount of work that can be accomplished in the model that we...

Sep 2020
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VP/Other Executive

I have a pretty good relationship with the vendor and the folks I work with. I was glad we could...

Sep 2020
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VP/Other Executive

Pivot Point Consulting helped us to augment our staff. Their help allowed us to extend our team’s...

Sep 2020
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VP/Other Executive

I had really been struggling from a leadership perspective to get the right leaders on my team. One...

Sep 2020
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VP/Other Executive

There is an area where we haven’t been super successful because it is very complicated. It is a...

Sep 2020
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VP/Other Executive

My baseline expectations are what I can accomplish with my own team. The work that we have done with...

Sep 2020
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VP/Other Executive

We had a few consultants whose backgrounds we questioned, and they were replaced relatively quickly....

Sep 2020
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CIO

After our project with Pivot Point Consulting started, people began complaining to me about wait...

Sep 2020
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CIO

After Pivot Point Consulting removed the third party that they were working with, they gave us some...

Sep 2020
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CIO

We were working on a project, and I didn't want to hire internal support staff members just to have...

Sep 2020
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Director

We haven't seen any differences in the service that Pivot Point Consulting has provided us during...

Aug 2020
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Director

One thing that stands out to me about Pivot Point Consulting is that they challenge us and ask...

Aug 2020
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Director

Based on the communication we have with Pivot Point Consulting, I would say that our partnership is...

Aug 2020
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Director

Before COVID-19, we had face-to-face interactions, and those were good. We still have meetings, but...

Aug 2020
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VP/Other Executive

Pivot Point Consulting is a strategic partner. They align with and adapt to our business, and they...

Aug 2020
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VP/Other Executive

It feels like Pivot Point Consulting is part of our team. They exceed my expectations by continuing...

Aug 2020
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Manager

I don't really rely on the vendor to drive outcomes for me. I would like to think that our...

May 2020
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Manager

One of our implementations is on hold right now, so our support person is really focused on...

May 2020
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Manager

The staff members that the vendor brought on had the skill set and industry knowledge to do the...

May 2020
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Manager

Our partnership with Pivot Point Consulting is exceptional. They do charge us a lot of money, but...

May 2020
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