Pivot Point Consulting, a Vaco Company Partial IT Outsourcing
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Subject Expert
Ryan Oliver
Research Director
Commentary Summary
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User Commentary
Relationship
Previously, Pivot Point Consulting was outsourcing things to another organization. Our satisfaction...
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Relationship
Pivot Point Consulting is really responsive and cool. I feel like they get us, and their people get...
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Win/Loss - Why they were selected (by current clients)
We chose Pivot Point Consulting because they seemed to be very familiar with healthcare and to have...
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ROI and Cost
I am spending an inordinate amount of money trying to manage the firm so that they can save me...
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Relationship
The quality of work varies from agent to agent. If we have one particular agent covering most of our...
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Other Observations
The firm is working on expanding their internal process so that they are vetting more issues...
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Tools and Methodology
Pivot Point Consulting has nice people, but customers can still tell that they are not us. The firm...
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Project Results
Our collaboration with Pivot Point Consulting was really important to our organization. Pivot Point...
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Relationship
We have been able to partner with Pivot Point Consulting. Their agents stay active all the time. We...
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Relationship
In the beginning, Pivot Point Consulting had a little chatbot that would step in when Pivot Point...
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Relationship
When Pivot Point Consulting starts to experience high call volumes or issues, Pivot Point Consulting...
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Relationship
We have a very specific partnership with and expectations for Pivot Point Consulting. They take care...
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Tools and Methodology
Pivot Point Consulting needs to focus on their tools in order to provide transparency for Pivot...
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Relationship
My work with Pivot Point Consulting has been the formation of a great partnership. They listen to...
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People and Knowledge
Pivot Point Consulting has dedicated staff members on our account, so we know we are going to...
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Relationship
If there is a problem or issue, I know I can reach out to the leadership team over at Pivot Point...
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ROI and Cost
The most important thing that stood out about Pivot Point Consulting was that they were willing to...
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Project Results
We had another firm in place doing the level-one triage for our service desk, and that particular...
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People and Knowledge
Pivot Point Consulting is having the same problem that everybody has in terms of bringing on quality...
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People and Knowledge
We have a pretty good, dedicated team. The team has improved steadily from where we were months ago....
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People and Knowledge
From a user’s perspective, they want everything immediately. Some of our end users are quite ornery,...
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People and Knowledge
The number of consultants has ebbed and flowed over the years. We have been able to switch resources...
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Tools and Methodology
I would definitely buy the firm's services again. The firm definitely avoids charging for every...
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Project Results
We had a few challenges with Pivot Point Consulting. When we talked about the original scope of...
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People and Knowledge
The consultants were sufficient for what we were looking for. There were times when I felt like the...
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People and Knowledge
Before we started our engagement with the firm, we sat down with the account executives and...
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Project Results
The firm did get our ticket log down, but there were some opportunities to be a little more...
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Tools and Methodology
If anyone was looking for a partner to do similar work, I would definitely recommend Pivot Point...
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Project Results
We were somewhat reticent to use consultants for the engagement. We feel they have value, but we...
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ROI and Cost
The firm follows up with us, and they are accurate with their billing. They don't overcharge us.
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Project Results
The firm found the appropriate resources for our project. We engaged with those resources, and they...
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Project Results
The only feedback I have heard so far is that the help desk services were great. Our upgrade went...
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People and Knowledge
Pivot Point Consulting is incredibly eager to work and very helpful. I have worked with someone at...
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People and Knowledge
I have an analyst who works different hours. It is hard to find analysts that do what the person...
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ROI and Cost
Pivot Point Consulting is very transparent about pricing and hours allocated to specific projects....
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Relationship
Pivot Point Consulting is doing very well at communicating with us. I work closely with one of their...
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Relationship
Pivot Point Consulting has been really good to work with. During the onboarding process, they were...
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People and Knowledge
We hadn't done the same kind of work before, so we didn't know the standard protocols, and we...
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People and Knowledge
In one area, Pivot Point Consulting has had challenges getting really good resources. They brought...
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