Pivot Point Consulting, a Vaco Company Partial IT Outsourcing
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Ryan Oliver
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User Commentary

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Manager

Relationship

Previously, Pivot Point Consulting was outsourcing things to another organization. Our satisfaction...

Jun 2022
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Manager

Relationship

Pivot Point Consulting is really responsive and cool. I feel like they get us, and their people get...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose Pivot Point Consulting because they seemed to be very familiar with healthcare and to have...

Jun 2022
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Manager

ROI and Cost

I am spending an inordinate amount of money trying to manage the firm so that they can save me...

Jun 2022
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Manager

Relationship

The quality of work varies from agent to agent. If we have one particular agent covering most of our...

Jun 2022
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Manager

Other Observations

The firm is working on expanding their internal process so that they are vetting more issues...

Jun 2022
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Manager

Tools and Methodology

Pivot Point Consulting has nice people, but customers can still tell that they are not us. The firm...

Jun 2022
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Director

Project Results

Our collaboration with Pivot Point Consulting was really important to our organization. Pivot Point...

May 2022
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Director

Relationship

We have been able to partner with Pivot Point Consulting. Their agents stay active all the time. We...

May 2022
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Director

Relationship

In the beginning, Pivot Point Consulting had a little chatbot that would step in when Pivot Point...

May 2022
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Director

Relationship

When Pivot Point Consulting starts to experience high call volumes or issues, Pivot Point Consulting...

May 2022
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Director

Relationship

We have a very specific partnership with and expectations for Pivot Point Consulting. They take care...

May 2022
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Director

Tools and Methodology

Pivot Point Consulting needs to focus on their tools in order to provide transparency for Pivot...

May 2022
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Director

Relationship

My work with Pivot Point Consulting has been the formation of a great partnership. They listen to...

Jan 2022
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CIO

People and Knowledge

Pivot Point Consulting has dedicated staff members on our account, so we know we are going to...

Jan 2022
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CIO

Relationship

If there is a problem or issue, I know I can reach out to the leadership team over at Pivot Point...

Jan 2022
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CIO

ROI and Cost

The most important thing that stood out about Pivot Point Consulting was that they were willing to...

Jan 2022
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CIO

Project Results

We had another firm in place doing the level-one triage for our service desk, and that particular...

Jan 2022
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CIO

People and Knowledge

Pivot Point Consulting is having the same problem that everybody has in terms of bringing on quality...

Jan 2022
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CIO

People and Knowledge

We have a pretty good, dedicated team. The team has improved steadily from where we were months ago....

Jan 2022
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CIO

People and Knowledge

From a user’s perspective, they want everything immediately. Some of our end users are quite ornery,...

Jan 2022
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VP/Other Executive

People and Knowledge

The number of consultants has ebbed and flowed over the years. We have been able to switch resources...

Dec 2021
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VP/Other Executive

Tools and Methodology

I would definitely buy the firm's services again. The firm definitely avoids charging for every...

Dec 2021
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VP/Other Executive

Project Results

We had a few challenges with Pivot Point Consulting. When we talked about the original scope of...

Dec 2021
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VP/Other Executive

People and Knowledge

The consultants were sufficient for what we were looking for. There were times when I felt like the...

Dec 2021
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VP/Other Executive

People and Knowledge

Before we started our engagement with the firm, we sat down with the account executives and...

Dec 2021
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VP/Other Executive

Project Results

The firm did get our ticket log down, but there were some opportunities to be a little more...

Dec 2021
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VP/Other Executive

Tools and Methodology

If anyone was looking for a partner to do similar work, I would definitely recommend Pivot Point...

Dec 2021
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VP/Other Executive

Project Results

We were somewhat reticent to use consultants for the engagement. We feel they have value, but we...

Dec 2021
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Manager

ROI and Cost

The firm follows up with us, and they are accurate with their billing. They don't overcharge us.

Dec 2021
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Manager

Project Results

The firm found the appropriate resources for our project. We engaged with those resources, and they...

Dec 2021
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Analyst/Coordinator

Project Results

The only feedback I have heard so far is that the help desk services were great. Our upgrade went...

Dec 2021
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Analyst/Coordinator

People and Knowledge

Pivot Point Consulting is incredibly eager to work and very helpful. I have worked with someone at...

Dec 2021
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Analyst/Coordinator

People and Knowledge

I have an analyst who works different hours. It is hard to find analysts that do what the person...

Dec 2021
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Manager

ROI and Cost

Pivot Point Consulting is very transparent about pricing and hours allocated to specific projects....

Dec 2021
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Manager

Relationship

Pivot Point Consulting is doing very well at communicating with us. I work closely with one of their...

Dec 2021
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Director

Relationship

Pivot Point Consulting has been really good to work with. During the onboarding process, they were...

Dec 2021
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Director

People and Knowledge

We hadn't done the same kind of work before, so we didn't know the standard protocols, and we...

Dec 2021
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Director

People and Knowledge

In one area, Pivot Point Consulting has had challenges getting really good resources. They brought...

Dec 2021
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