Pivot Point Consulting, a Vaco Company Partial IT Outsourcing
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Ryan Oliver
Research Director
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Previously, Pivot Point Consulting was outsourcing things to another organization. Our satisfaction...
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Pivot Point Consulting is really responsive and cool. I feel like they get us, and their people get...
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We chose Pivot Point Consulting because they seemed to be very familiar with healthcare and to have...
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I am spending an inordinate amount of money trying to manage the firm so that they can save me...
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The quality of work varies from agent to agent. If we have one particular agent covering most of our...
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The firm is working on expanding their internal process so that they are vetting more issues...
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Pivot Point Consulting has nice people, but customers can still tell that they are not us. The firm...
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Our collaboration with Pivot Point Consulting was really important to our organization. Pivot Point...
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We have been able to partner with Pivot Point Consulting. Their agents stay active all the time. We...
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In the beginning, Pivot Point Consulting had a little chatbot that would step in when Pivot Point...
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When Pivot Point Consulting starts to experience high call volumes or issues, Pivot Point Consulting...
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We have a very specific partnership with and expectations for Pivot Point Consulting. They take care...
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Pivot Point Consulting needs to focus on their tools in order to provide transparency for Pivot...
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Since Pivot Point Consulting changed our client relations person, the quality of service has ebbed...
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Our previous consultant monitored and reviewed the billing carefully. If they thought a charge...
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Our team has been concerned because tickets have been sitting out there and nothing has happened. We...
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We got a new project leader who did some great things in the ambulatory world for us. That person...
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Pivot Point Consulting has somebody going behind the scenes to look for things that are broken, and...
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I probably wouldn't recommend Pivot Point Consulting because of the turnover of their consultants....
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I am frustrated. Pivot Point Consulting put a bid in on another project, but I didn't trust that...
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My work with Pivot Point Consulting has been the formation of a great partnership. They listen to...
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Pivot Point Consulting has dedicated staff members on our account, so we know we are going to...
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If there is a problem or issue, I know I can reach out to the leadership team over at Pivot Point...
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The most important thing that stood out about Pivot Point Consulting was that they were willing to...
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We had another firm in place doing the level-one triage for our service desk, and that particular...
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Pivot Point Consulting is having the same problem that everybody has in terms of bringing on quality...
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We have a pretty good, dedicated team. The team has improved steadily from where we were months ago....
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From a user’s perspective, they want everything immediately. Some of our end users are quite ornery,...
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The number of consultants has ebbed and flowed over the years. We have been able to switch resources...
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I would definitely buy the firm's services again. The firm definitely avoids charging for every...
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We had a few challenges with Pivot Point Consulting. When we talked about the original scope of...
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The consultants were sufficient for what we were looking for. There were times when I felt like the...
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Before we started our engagement with the firm, we sat down with the account executives and...
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The firm did get our ticket log down, but there were some opportunities to be a little more...
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If anyone was looking for a partner to do similar work, I would definitely recommend Pivot Point...
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We were somewhat reticent to use consultants for the engagement. We feel they have value, but we...
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The firm follows up with us, and they are accurate with their billing. They don't overcharge us.
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The firm found the appropriate resources for our project. We engaged with those resources, and they...
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The only feedback I have heard so far is that the help desk services were great. Our upgrade went...
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Pivot Point Consulting is incredibly eager to work and very helpful. I have worked with someone at...
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I have an analyst who works different hours. It is hard to find analysts that do what the person...
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Pivot Point Consulting is very transparent about pricing and hours allocated to specific projects....
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Pivot Point Consulting is doing very well at communicating with us. I work closely with one of their...
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Pivot Point Consulting has been really good to work with. During the onboarding process, they were...
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We hadn't done the same kind of work before, so we didn't know the standard protocols, and we...
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In one area, Pivot Point Consulting has had challenges getting really good resources. They brought...
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Some Pivot Point Consulting folks are really good. Pivot Point Consulting has some executive...
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I have really liked that Pivot Point Consulting has been very flexible in working with us to source...
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I like that Pivot Point Consulting is professional. One of their resources has clinical expertise,...
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Pivot Point Consulting is fantastic and doing a great job. The resources are prompt. They interface...
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We have had the same analysts on the team for many months, and that has been different than what I...
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The build and methodology in leading projects are excellent. We don’t have breaks or bugs in our...
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