PACS Aurora (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)

Subject Expert
Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Director

Product

PACS Aurora has been good, stable, and mature recently. We haven’t had many incidents.

Dec 2023
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Director

Relationship

We have had no problem getting support for our infrastructure from Pixeon. Also, being proactive is...

Dec 2023
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Director

Relationship

Pixeon should talk with their customers before developing something so that customers can provide...

Dec 2023
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Director

Loyalty

Pixeon is a little behind in the market. For example, there are other vendors that are better...

Dec 2023
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Director

Product

PACS Aurora is a quality product, and it is a little better at interoperability than our EHR because...

Dec 2023
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Director

Relationship

Pixeon lacks a little in management, in being able to accelerate things, and in being able to see...

Dec 2023
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Director

Loyalty, Value

PACS Aurora serves us well, but we are going through a financial analysis and looking for something...

Dec 2023
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Physician

Product

I have used many PACS products that are simpler than PACS Aurora, but for visualization, image...

Sep 2023
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Physician

Product

One area where PACS Aurora struggles is in PET-CT images. The PET-CT merger doesn’t have the...

Sep 2023
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Physician

Product

There are always lots of problems with upgrades in PACS Aurora, and there aren’t a lot of new things...

Sep 2023
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Physician

Relationship

When I ask my Pixeon contact things, they have contacts that send me things. I am able to resolve...

Sep 2023
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Physician

Relationship

There isn’t any executive involvement from Pixeon, and I don’t see them searching us out to ask us...

Sep 2023
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Manager

Product

We don’t have many complaints about PACS Aurora.

Sep 2023
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Manager

Operations, Product

We are able to integrate other systems with PACS Aurora all of the time. Also, our last upgrade for...

Sep 2023
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Manager

Relationship

Our users like the system a lot; it is user friendly and rich in functionalities. Pixeon's team is...

Sep 2023
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Manager

Operations, Product

Pixeon could improve the implementation of the system with regard to data migration. We replaced our...

Sep 2023
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Manager

Product, Value

PACS Aurora is a great PACS, and we are fully satisfied with it. It functions well and is very...

Sep 2023
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Manager

Loyalty, Product

Our PACS Aurora is not on the latest version, so the solution is sometimes limited, and we haven’t...

Sep 2023
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Manager

Value

Pixeon charges what is fair, and they aren’t as annoying about charging as some other vendors are....

Sep 2023
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Manager

Relationship

Pixeon has put commercial intermediaries in the state capitals, and that has improved communication...

Sep 2023
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Manager

Relationship

We can’t establish a defined contact at Pixeon who knows our environment and has the involvement...

Sep 2023
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Manager

Loyalty

We are excited to migrate to the new version. Pixeon is investing in their technology and is a good...

Aug 2023
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Manager

Product

PACS Aurora is user friendly; our users are very pleased with the system, and it integrates well...

Aug 2023
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Manager

Loyalty

Sometimes, the system is slow to respond and display the images, and we think that is because we...

Aug 2023
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Manager

Relationship

The support team is slow to respond. We wish we could contact them directly instead of submitting...

Aug 2023
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Manager

Relationship

From a customer relationship perspective, we have a good relationship with the vendor. Our client...

Aug 2023
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CEO/President

Product

We love PACS Aurora. It has no issues and works as promoted, and our users are happy with it. On top...

Aug 2023
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Manager

Product

PACS Aurora doesn’t restrict us, and it meets our needs perfectly. We don’t have a lot to complain...

Aug 2023
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Manager

Relationship

Pixeon’s support is quick when we need something.

Aug 2023
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CIO

Relationship

We have no issues with Pixeon. We have a good relationship with the vendor, and they support us on a...

Jul 2023
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CIO

Loyalty

We are moving away from Pixeon because we are consolidating things, but the decision to move away...

Jul 2023
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Director

Relationship

The vendor's strength is their great support.

Jun 2023
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Director

Culture, Value

I would like to see Pixeon have different pricing tiers for small hospitals. The vendor's monthly...

Jun 2023
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Director

Product

PACS Aurora is a good tool, and it is more user friendly than some other solutions we have.

May 2023
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Director

Value

Pixeon looks for opportunities to charge, and that is bad for customers because we expect the vendor...

May 2023
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Director

Relationship

We don’t have difficulties with Pixeon’s support team. They are attentive, and we have a good...

May 2023
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Director

Loyalty

There were several factors why we went with PACS Aurora. One of them was that the product had a...

May 2023
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Director

Relationship

Pixeon could deliver improvements more quickly. When we ask for a change, customization, or...

May 2023
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Manager

Loyalty

We don’t use Pixeon’s support team much because PACS Aurora is a mature product. The product doesn’t...

Apr 2023
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Manager

Relationship

We participated in some work around customer success with Pixeon. The work was very good and...

Apr 2023
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Manager

Relationship

Pixeon’s support team leaves something to be desired. We open a call, and the call takes a while to...

Apr 2023
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Manager

Product

Pixeon is stagnant with PACS Aurora.

Apr 2023
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