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PACS Aurora (Global) (Mostly Brazil) Commentary
Filtered view: (Latin America)
Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The business area is inclined to go with another vendor's solution so that everything is within that...
The PACS Aurora tool is good. There's an imaging aspect where I hear some complaints. The doctors...
Whenever Pixeon's team identifies something, they will always notify us proactively. When there is...
Pixeon doesn't avoid charging for every little thing. Even when we request an internal configuration...
Pixeon has always maintained a solid relationship with us. They meet our needs properly. Their...
The product itself is fine, but users sometimes struggle. Physicians or patients don’t always notice...
Pixeon’s PACS includes post-processing and AI features for specific areas, and that shows that the...
The PACS needs to connect with mainly HIS products. We are currently developing a new integration. I...
The system has been running smoothly. We have added more modalities to the PACS, and it has been...
If I were making the product decision again, I would study the decision more carefully. Our...
Having AI within PACS Aurora could help with diagnostics. Imagine a radiologist reviewing 100 images...
Commentary Summary
Comment Type Breakout