PointClickCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
PointClickCare has been pushing us to convert over to their senior living database, but we have...
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Product
PointClickCare is stable for the most part, but we have had issues with its performance lately. We...
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Relationship
PointClickCare doesn’t keep timely promises. Because we have been with PointClickCare for so long,...
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Product
I like the usability of PointClickCare's system. It is easy to learn, and the workflow is good. The...
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Product
There are little things here and there that could make the workflow easier in PointClickCare, like...
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Loyalty, Product
Based on my experience, PointClickCare is really not meeting our needs. There is a wound module that...
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Product
PointClickCare is probably a good product, and once we get in there, it is easy to figure out, but...
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Relationship
We have had a lack of support from PointClickCare, and when I have questions, they really don't know...
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Relationship, Operations
I don't know the PointClickCare system very well, and I feel like the vendor doesn't care that I...
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Product
The issue with PointClickCare is that they do not easily integrate with others. I might be...
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Loyalty, Relationship, Product
PointClickCare is reactive. They do a lot of updates, and we often find that the product crashes on...
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Relationship
I'm very vocal when I go to PointClickCare. I talk about some of the functionalities and how certain...
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Value
PointClickCare charges for every little thing. They do not avoid charging at all. Years ago, we...
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Product
We ideally want to see pictures in our system, but I don't see an option to upload pictures in...
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Product
I like how we can use PointClickCare on our phones. That is a good, helpful aspect. Compared to what...
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Operations, Product
The thing with PointClickCare is that I don't feel it is very intuitive. We have to go through each...
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Relationship, Operations
PointClickCare does regular upgrades, and they send out communications on what they are working on....
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Relationship, Product, Value
This solution is extremely user-friendly, and we can always reach somebody who works at...
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Relationship
PointClickCare's system is Best in KLAS. The vendor is the most innovative EHR vendor in our...
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Product
There is not much to PointClickCare's system. It is pretty easy. What makes the financials software...
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Relationship
PointClickCare may have policies, but that doesn’t mean their staff members always abide by those...
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Product
If people and customers use the PointClickCare software the way it has been designed, they are very...
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Value
Other people would say PointClickCare nickel-and-dimes us, but I have a whole different philosophy...
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Relationship, Product
PointClickCare is always adding new things. There are some fixes that PointClickCare needs to do in...
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Culture, Relationship
PointClickCare does send notices out, and we are fortunate to have an awesome account manager with...
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Relationship
When calling PointClickCare, I often wait a long time for them to answer the phone. I hear the music...
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Relationship
On the web-based PointClickCare system, I can create a case and receive a standard email confirming...
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Relationship, Product
With PointClickCare, when I create a case on the web, they ask me to rank its urgency, like whether...
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Loyalty, Relationship
I spoke with someone from another organization that uses PointClickCare's system. While they also...
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Relationship
A standout for PointClickCare is their Pulse community. Customers can go to that platform, connect...
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Relationship, Product
PointClickCare is always progressive and stays up-to-date with the regulations and technologies as...
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Operations, Product
I don't like some of the upgrades. That is a personal preference. For example, when PointClickCare...
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Product
We would like the ability to retire some things and not have to label them a certain way so that the...
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Relationship
I don't know whether I'm blessed with my support from PointClickCare, but the current team...
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Relationship
The support from PointClickCare is probably the one area that I am testy about. If we put a ticket...
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Culture, Value
PointClickCare charges for everything. It seems like whenever we need to look at anything,...
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Loyalty, Operations
I don't think the education and the rollout of PointClickCare Connect were good, and they needed...
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Operations
PointClickCare has a lot of cooks in the kitchen. Their software is also rather cookie-cutter. In...
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Relationship
I have had some challenges with PointClickCare recently, but I'm trying to look at the bigger...
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Operations
PointClickCare puts out a lot of training videos. Their recent training where they partnered with...
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Operations
I do most of the training now, but for PointClickCare’s initial training, we used one of their...
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Value
We had a different EHR before PointClickCare's solution, and that has been my only comparison, but...
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Culture, Value
It would be nice if PointClickCare developed their own portal because we have crazy fees with the...
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Relationship
I struggle a little with PointClickCare's support. They are slow to respond. I think the vendor is...
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Value
PointClickCare charges for everything. Anytime we want to add an integration, we get charged. There...
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Operations, Product
I have had trouble with PointClickCare's integration. We did a project on that, and it was awful. We...
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Operations
We get plenty of emails when PointClickCare is down, and we get notified about upgrades....
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Product
PointClickCare serves its purpose. We use quite a bit of the functionality. We utilize...
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Loyalty, Value
PointClickCare is expensive, and I don't know whether it gets the job done or how well it works. The...
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Relationship, Operations, Product
PointClickCare is kind of our nemesis. I don't see a lot of updates. The release notes are basically...
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Product
There are different types of documentation in PointClickCare, and that goes to the packages that we...
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Operations, Product
PointClickCare is easy enough and familiar to a lot of people. PointClickCare tends to be an...
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Product
The current product functionality for PointClickCare has to do with the package that we purchased or...
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Product
I don't know if this is related to PointClickCare specifically or the product or the package that we...
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Operations
There is not usually a lot of training on how to do something in PointClickCare. It is more built...
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Product, Value
I like reporting in PointClickCare if I am doing a look-back review or auditing. If I want to know a...
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Operations
PointClickCare is what I have used for years, so I am very used to it. We didn't buy the base...
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Loyalty, Operations
One of the things I plan to go through for my staff is the level of access they have to the system....
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Relationship, Operations
The product is usually self-sufficient. If there are things I need to teach myself, I use the...
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Culture, Relationship
We spoke with our clinical support person recently from PointClickCare because I had to get an...
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Operations, Product
I like that PointClickCare is user friendly, and it is easy to train people who have never used it...
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Relationship
PointClickCare is accessible and available to us. PointClickCare support’s response time is...
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Value
PointClickCare has some good products out there, but every update or upgrade involves another fee,...
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Relationship
If we end up calling the vendor, we get put on hold. I don't have time to be on hold for a long...
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Relationship, Operations
I would like the vendor’s help system to be a little more user friendly. We don't want to have to...
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Product
PointClickCare probably has the leading electronic health record for long-term care just simply...
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Relationship, Product
Sometimes, things are slow to get rolled out when we are working with a big company like...
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Product
It would be nice if we could customize our wait and vitals alerts along the way instead of on an...
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Loyalty, Product
As far as I know, PointClickCare isn't really investing in delivering in new technology that will...
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Culture, Loyalty, Value
PointClickCare is meeting our needs. It isn't doing everything that we need it to do, but for the...
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Relationship
PointClickCare has done a lot of work on interoperability and with connecting hospital systems and...
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Loyalty, Product
We have a web-based solution with PointClickCare. There will be some downtime, and then the system...
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Operations
The information for training is out there. PointClickCare will publish Relias courses, but we have...
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Operations
Outside of prerecorded videos, PointClickCare really doesn't have a system for learning about...
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Culture, Operations
The vendor’s salespeople tend to not understand the ins and outs of actually doing what needs to be...
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Product
The ease of use for end users is something that PointClickCare does better. Once we are kind of in...
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Operations, Product
One of the recent updates that PointClickCare made with their immunization tab doesn't show...
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Product
PointClickCare has probably more capability than we as an organization are using. Part of the...
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Relationship
With support, PointClickCare is responsive, but things take a long time to actually get fixed. I...
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Loyalty, Relationship, Product
We recently got access to PointClickCare’s APIs, and those are obviously a huge part of being able...
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Relationship, Product
I’m finding it challenging to be positive when we have had some challenging experiences.
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Loyalty, Relationship, Product
A lot of things over the years have gone in a frustrating direction for us with PointClickCare. Like...
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Culture, Relationship, Operations
We brought a new center into our portfolio. They had been using PointClickCare previously, so we had...
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Loyalty, Relationship, Product
I'm not very happy with the product right now, and I haven't necessarily seen anything that would...
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Relationship, Operations
We did just have a kind of rough upgrade implementation with PointClickCare. There seemed to be a...
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Culture, Loyalty
With PointClickCare, it does sometimes feel like they want to charge us anytime we need something....
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Relationship
PointClickCare’s support people are very difficult to get ahold of. We can't get anybody on the...
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Relationship
PointClickCare sends out bulletins. However, if somebody is having a problem, I would like that...
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Product
Our providers are really happy with the flawless ease of use of PointClickCare's system. The...
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Relationship, Value
I would advise others looking at PointClickCare to go for it but get involved. PointClickCare has a...
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Relationship
PointClickCare’s support is improving. Their wait time for support is astronomical. They are getting...
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Culture, Value
PointClickCare has a great core module, but when we start adding to it, it is like a new car with...
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Relationship
PointClickCare is meeting the needs and is pretty good about being proactive. I have worked and...
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Loyalty
We just went through a reevaluation to make sure PointClickCare is our go-forward plan. Looking at...
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Operations, Product
A lot of my SNF wish-list items are to fix the breaks that have happened in the upgrades....
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Operations, Product
I have used PointClickCare's system for almost my entire career from organization to organization,...
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Loyalty, Product
Since we implemented the system, there have been a lot of external software programs that have been...
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Product
When it comes to the system I try to really make sure that my team members, including the end users...
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Relationship
The product seems to be very user friendly, and the vendor is very good about helping us with our...
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Operations
When we did the implementation and crossed over from the previous solution, PointClickCare was very...
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Culture, Product
Most operating software has horrible accounting packages that are tagged onto them. With...
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Culture, Value
The vendor doesn't charge for every little thing; I don't see that we are being charged for any...
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Relationship
PointClickCare is continually improving. If there is something out there that needs to happen, they...
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Product
PointClickCare seems to have the right tools available for the needs of our community. The system is...
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Relationship
With PointClickCare, I feel like I'm heard when it comes to questions, concerns, making purchases,...
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Value
PointClickCare doesn’t charge for every little thing. I get a lot of classes, information, and...
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Relationship
With PointClickCare, sometimes it seems like our service tickets are sitting out there for quite a...
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Product, Value
With PointClickCare, there is a lot of interoperability. We can work with pharmacies seamlessly and...
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Value
I was disappointed because we used to use the payment portal through PointClickCare, and that was...
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Product
PointClickCare is very easy for our clinical end users, and getting their documentation is probably...
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Loyalty, Product
PointClickCare has provided their data to another organization so that we can look at the outcomes...
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Product
There is a lawsuit going on with PointClickCare right now related to the APIs and a third-party app...
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Value
PointClickCare does charge for a lot of things, but they are fair. When a new product comes out,...
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Operations, Product
The one thing I don't like in PointClickCare is if I am trying to find my previous note from maybe a...
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Operations
I had a little training on PointClickCare, but I mostly learned how to use it on my own.
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Operations, Product
I used PointClickCare before at another organization, so I was very familiar with the way it works,...
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Relationship
Almost every time we call PointClickCare with a big problem, it gets solved by the person we call,...
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Culture
PointClickCare is a really weird animal when it comes to what they have available. They have several...
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Product, Value
When we were still on paper, it would take multiple employees several hours to actually get to the...
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Loyalty, Product
There is nothing necessarily new that PointClickCare has developed that I am aware of, but we are...
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Relationship, Product
PointClickCare could improve some of the system's modules. I have had several calls with them about...
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Relationship
I have had calls with PointClickCare’s IT people. They worked on some of my suggestions, but then...
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Product
We use the dashboard a lot, but on the clinical dashboard, there is no way to print a report other...
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Operations, Product
The functionality of the program is mostly what keeps us with PointClickCare. It is easy to train...
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Relationship
We have a good relationship with PointClickCare. However, they are such a large company that our...
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Product, Value
PointClickCare's 24-hour report doesn't meet all of our needs, and it can be very cumbersome and...
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Operations, Product
I have used several EHRs, and PointClickCare's EHR is right up there. However, it takes...
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Value
There are some things that we don't use from PointClickCare because those things have an extra cost....
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Product
The upgrades from PointClickCare haven't done anything significant to improve our quality or...
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Product
PointClickCare's system does a really good job of meeting our needs. We have done a lot of things...
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Relationship, Product
There are some small things that I wish were more customizable in PointClickCare's system. At times,...
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Culture, Relationship, Product, Value
Every time I ask PointClickCare for an enhancement, I have to give a little statement about why it...
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Relationship
Our relationship with PointClickCare is great. They are very responsive and flexible. Our facilities...
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Operations, Product
I like how PointClickCare's solution is not busy when we are in the system. But sometimes, if we...
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Relationship
I know my project manager submits my enhancement requests and follows up. They are absolutely...
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Product
I would like to see a medication inventory capability within the system just to make sure that we...
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Product
Sometimes the color coding in PointClickCare's solution is confusing to me. The system shows green...
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Operations
We paid more to have an assigned trainer for the launch of PointClickCare's solution, and that was...
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Relationship, Product
Some of the little issues that I run into with PointClickCare are because I don't have management...
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Relationship, Operations
I do like that PointClickCare kind of questions things before it actually makes a change. There was...
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Culture
We had asked for a specific module integration, and we had to go to the PointClickCare marketplace...
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Culture, Relationship, Value
PointClickCare told us that if we wanted to get ahead of the line in terms of support, we would have...
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Relationship, Product
I don't know what PointClickCare is doing, but we seem to have a lot of downtime now. We never had...
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Relationship, Operations
If I had to make a choice, I would buy PointClickCare's system again. However, I have been very...
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Relationship
I am my organization's support person for the system, so everyone calls me. When I am not there,...
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Product
Our other system integrates with PointClickCare and scrubs everything for us. That makes it pretty...
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Operations, Product
There are certain aspects of the system that aren't very easy to use. I have to reach out to people...
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Operations
When we first started integrating the system, the vendor's teams were really helpful, and the...
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Culture, Loyalty, Value
All of PointClickCare's modules come at a cost. We no longer do billing through their system. We...
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Operations
We would have liked to have had the vendor do the implementation themselves instead of...
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Relationship
The vendor's support is still shaky, so that is an issue. We are not getting immediate answers to...
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Loyalty, Product
I preferred our previous solution to PointClickCare. It was much more user friendly, at least on the...
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Loyalty
We are moving away from PointClickCare’s CRM to a different product. I tend to think that...
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Loyalty, Value
I think we are on the path to PointClickCare supporting our integration goals, but this required us...
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Loyalty, Relationship
We are pretty forward thinking on our technology platforms, so we use PointClickCare as our EHR and...
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Operations
A while ago, PointClickCare refreshed our training database without telling us and wiped out years...
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Operations
A new module in PointClickCare called PDPM Coach looks exciting. The demo we got was not good, but I...
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Loyalty, Relationship, Product
CMS implemented enhanced barrier precautions, and in PointClickCare those exist in the infection...
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Relationship, Operations
PointClickCare has changed a lot. I have been using their software for a long time. Somebody who...
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Relationship
We have an account manager who is really out there trying their best. If I am really struggling with...
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Relationship
PointClickCare’s support is horrible. I have had cases out for a very long time and still can't get...
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Relationship, Operations, Product
PointClickCare would do very well if staff would use it. The challenge is getting the staff to...
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Product
PointClickCare is the most intuitive, easiest, and best software out there to meet the needs of our...
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Product
The financial package in PointClickCare is working well for us, and I think it is moving pretty...
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Operations
The initial training from PointClickCare was very good. The solution is also very easy for our staff...
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Product
The challenges we have with the solution have more to do with how my company's people set things up....
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