PointClickCare (LTC) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
There is nothing necessarily new that PointClickCare has developed that I am aware of, but we are...
Login or Create an Account to see details.
Relationship, Product
PointClickCare could improve some of the system's modules. I have had several calls with them about...
Login or Create an Account to see details.
Relationship
I have had calls with PointClickCare’s IT people. They worked on some of my suggestions, but then...
Login or Create an Account to see details.
Product
We use the dashboard a lot, but on the clinical dashboard, there is no way to print a report other...
Login or Create an Account to see details.
Operations, Product
The functionality of the program is mostly what keeps us with PointClickCare. It is easy to train...
Login or Create an Account to see details.
Relationship
We have a good relationship with PointClickCare. However, they are such a large company that our...
Login or Create an Account to see details.
Product, Value
PointClickCare's 24-hour report doesn't meet all of our needs, and it can be very cumbersome and...
Login or Create an Account to see details.
Operations, Product
I have used several EHRs, and PointClickCare's EHR is right up there. However, it takes...
Login or Create an Account to see details.
Value
There are some things that we don't use from PointClickCare because those things have an extra cost....
Login or Create an Account to see details.
Product
The upgrades from PointClickCare haven't done anything significant to improve our quality or...
Login or Create an Account to see details.
Product
PointClickCare's system does a really good job of meeting our needs. We have done a lot of things...
Login or Create an Account to see details.
Relationship, Product
There are some small things that I wish were more customizable in PointClickCare's system. At times,...
Login or Create an Account to see details.
Culture, Relationship, Product, Value
Every time I ask PointClickCare for an enhancement, I have to give a little statement about why it...
Login or Create an Account to see details.
Relationship
Our relationship with PointClickCare is great. They are very responsive and flexible. Our facilities...
Login or Create an Account to see details.
Operations, Product
I like how PointClickCare's solution is not busy when we are in the system. But sometimes, if we...
Login or Create an Account to see details.
Relationship
I know my project manager submits my enhancement requests and follows up. They are absolutely...
Login or Create an Account to see details.
Product
I would like to see a medication inventory capability within the system just to make sure that we...
Login or Create an Account to see details.
Product
Sometimes the color coding in PointClickCare's solution is confusing to me. The system shows green...
Login or Create an Account to see details.
Operations
We paid more to have an assigned trainer for the launch of PointClickCare's solution, and that was...
Login or Create an Account to see details.
Relationship, Product
Some of the little issues that I run into with PointClickCare are because I don't have management...
Login or Create an Account to see details.
Relationship, Operations
I do like that PointClickCare kind of questions things before it actually makes a change. There was...
Login or Create an Account to see details.
Culture
We had asked for a specific module integration, and we had to go to the PointClickCare marketplace...
Login or Create an Account to see details.
Culture, Relationship, Value
PointClickCare told us that if we wanted to get ahead of the line in terms of support, we would have...
Login or Create an Account to see details.
Relationship, Product
I don't know what PointClickCare is doing, but we seem to have a lot of downtime now. We never had...
Login or Create an Account to see details.
Relationship, Operations
If I had to make a choice, I would buy PointClickCare's system again. However, I have been very...
Login or Create an Account to see details.
Relationship
I am my organization's support person for the system, so everyone calls me. When I am not there,...
Login or Create an Account to see details.
Product
Our other system integrates with PointClickCare and scrubs everything for us. That makes it pretty...
Login or Create an Account to see details.
Operations, Product
There are certain aspects of the system that aren't very easy to use. I have to reach out to people...
Login or Create an Account to see details.
Operations
When we first started integrating the system, the vendor's teams were really helpful, and the...
Login or Create an Account to see details.
Culture, Loyalty, Value
All of PointClickCare's modules come at a cost. We no longer do billing through their system. We...
Login or Create an Account to see details.
Operations
We would have liked to have had the vendor do the implementation themselves instead of...
Login or Create an Account to see details.
Relationship
The vendor's support is still shaky, so that is an issue. We are not getting immediate answers to...
Login or Create an Account to see details.
Loyalty, Product
I preferred our previous solution to PointClickCare. It was much more user friendly, at least on the...
Login or Create an Account to see details.
Loyalty
We are moving away from PointClickCare’s CRM to a different product. I tend to think that...
Login or Create an Account to see details.
Loyalty, Value
I think we are on the path to PointClickCare supporting our integration goals, but this required us...
Login or Create an Account to see details.
Loyalty, Relationship
We are pretty forward thinking on our technology platforms, so we use PointClickCare as our EHR and...
Login or Create an Account to see details.
Operations
A while ago, PointClickCare refreshed our training database without telling us and wiped out years...
Login or Create an Account to see details.
Operations
A new module in PointClickCare called PDPM Coach looks exciting. The demo we got was not good, but I...
Login or Create an Account to see details.
Loyalty, Relationship, Product
CMS implemented enhanced barrier precautions, and in PointClickCare those exist in the infection...
Login or Create an Account to see details.
Relationship, Operations
PointClickCare has changed a lot. I have been using their software for a long time. Somebody who...
Login or Create an Account to see details.
Relationship
We have an account manager who is really out there trying their best. If I am really struggling with...
Login or Create an Account to see details.
Relationship
PointClickCare’s support is horrible. I have had cases out for a very long time and still can't get...
Login or Create an Account to see details.
Relationship, Operations, Product
PointClickCare would do very well if staff would use it. The challenge is getting the staff to...
Login or Create an Account to see details.
Product
PointClickCare is the most intuitive, easiest, and best software out there to meet the needs of our...
Login or Create an Account to see details.
Product
The financial package in PointClickCare is working well for us, and I think it is moving pretty...
Login or Create an Account to see details.
Operations
The initial training from PointClickCare was very good. The solution is also very easy for our staff...
Login or Create an Account to see details.
Product
The challenges we have with the solution have more to do with how my company's people set things up....
Login or Create an Account to see details.
Operations, Value
We do our own implementation. I don't use the vendor because that is too expensive, so what...
Login or Create an Account to see details.
Product
The way the dashboard is set up makes PointClickCare super easy. Compared to the other EMRs,...
Login or Create an Account to see details.
Relationship, Product
I don't think PointClickCare is meeting our exact needs. They are good, and they are the industry...
Login or Create an Account to see details.
Loyalty, Product
I think PointClickCare is not talking to the end users. End users are wasting a lot of time going...
Login or Create an Account to see details.
Product
PointClickCare’s technology was very groundbreaking for me in the very beginning. But in the last...
Login or Create an Account to see details.
Product, Value
The system is lacking in reporting functionality, and the vendor wants to charge us for reports. The...
Login or Create an Account to see details.
Operations, Value
PointClickCare does the absolute opposite of avoiding charging for every little thing. There are a...
Login or Create an Account to see details.
Product
I'm very dissatisfied with the eINTERACT program in PointClickCare. It is a component that the...
Login or Create an Account to see details.
Operations
When I started, our instance of PointClickCare's software was very out of date. Having worked with...
Login or Create an Account to see details.
Relationship, Product
There is so much more PointClickCare can do. We don't need all the bells and whistles, but for what...
Login or Create an Account to see details.
Operations, Product
PointClickCare’s biggest strength is the ease of use. It is very intuitive, simple, and easy to pick...
Login or Create an Account to see details.
Relationship, Operations
There is a huge time gap with the support team. They are not timely in responding. The knowledge...
Login or Create an Account to see details.
Operations, Product
With PointClickCare, there is no comparison with other electronic health records in the skilled...
Login or Create an Account to see details.
Operations
PointClickCare is very easy to use, and it's by far the easiest to navigate. We can make changes...
Login or Create an Account to see details.
Product
The charting, ADLs, medication pass, and all the other clinical things are working well in the product....
Login or Create an Account to see details.
Relationship, Product
In terms of integration, the vendor needs to address the long-standing issue of a very clumsy method...
Login or Create an Account to see details.
Relationship
PointClickCare needs to do a better job of communicating when they have global glitches. A lot of...
Login or Create an Account to see details.
Culture, Relationship
I wouldn't say that PointClickCare keeps all of their promises because they promised us some things...
Login or Create an Account to see details.
Operations
PointClickCare's training is pretty much self-service training unless organizations want to pay a...
Login or Create an Account to see details.
Operations
With high staff turnover, it is hard to keep everyone trained at the level that they need to be in...
Login or Create an Account to see details.
Relationship
PointClickCare has switched the way that they do customer service. They don't want us to call in...
Login or Create an Account to see details.
Culture, Value
PointClickCare has gotten better about charging for every little thing. They have heard the...
Login or Create an Account to see details.
Culture, Relationship
I like PointClickCare. I think they try to keep all their promises, but they are too big for their...
Login or Create an Account to see details.
Culture, Product
PointClickCare is probably one of the better EHRs I have worked with if not the best. It is not bad....
Login or Create an Account to see details.
Relationship
PointClickCare used to be super good. We could call and ask for help, and they were kind and...
Login or Create an Account to see details.
Relationship
PointClickCare’s response time is 24–48 hours depending on how we mark a ticket. They ask many...
Login or Create an Account to see details.
Culture, Relationship
We have had several meetings with our customer service representative to learn more about one...
Login or Create an Account to see details.
Relationship, Product
The recent MDS changes were a disaster, and I still can't pull a report from PointClickCare to give...
Login or Create an Account to see details.
Operations
There is not much I don't care for in PointClickCare's system. The vendor provides great education,...
Login or Create an Account to see details.
Product
The system's reporting options could be better. PointClickCare offers a lot of ways to get data, but...
Login or Create an Account to see details.
Relationship
The direct support individuals who we work with are great, and they answer us in a timely manner....
Login or Create an Account to see details.
Relationship
PointClickCare tries to listen to us and respond, and they follow through on things.
Login or Create an Account to see details.
Operations, Value
PointClickCare offers ongoing training for new products, but it costs money to get a full retraining...
Login or Create an Account to see details.
Product
The system is pretty user friendly. It is easy to toggle between screens, and the system is easy to...
Login or Create an Account to see details.
Product
I like the analytics and the reports I'm able to get in the dashboard. I enjoy the overall...
Login or Create an Account to see details.
Product
Overall, PointClickCare is a user-friendly program. We call it our Cadillac. We are very impressed...
Login or Create an Account to see details.
Operations
PointClickCare does a good job with training. They have their number-one training software company...
Login or Create an Account to see details.
Product
PointClickCare is missing the functionalities of compliance with certain order sets. We have to...
Login or Create an Account to see details.
Product
We would like PointClickCare to communicate with itself. There are communication pitfalls in the...
Login or Create an Account to see details.
Product
I have had issues with the universal data access tracking in the system. Sometimes, patients who we...
Login or Create an Account to see details.
Culture, Relationship, Operations
PointClickCare isn't proactive. We had some pitfalls that turned into issues, and we also had to...
Login or Create an Account to see details.
Culture, Value
We have different skilled nursing facilities and a signed contract for everything to be integrated....
Login or Create an Account to see details.
Relationship, Product
A while ago, there was a large update to the MDS. PointClickCare removed a specific section in their...
Login or Create an Account to see details.
Product
I love the design of PointClickCare. In theory, the functionality looks great, and the ease of use...
Login or Create an Account to see details.
Relationship
I don't know when, but PointClickCare (PCC) moved to a call center. They have changed the way they...
Login or Create an Account to see details.
Relationship
I have a customer success manager from PointClickCare, and they work hard to solve my problems, but...
Login or Create an Account to see details.
Value
To help with our return on investment, PointClickCare could allow more customizations in their...
Login or Create an Account to see details.
Product
PointClickCare has a monopoly. Nothing else in the market is better than PointClickCare's software,...
Login or Create an Account to see details.
Relationship
We have open communication with PointClickCare. Anytime we see an area where they could improve, we...
Login or Create an Account to see details.
Product
There are some things missing in the core product that we would like to see get added. There is a...
Login or Create an Account to see details.
Operations
PointClickCare does a good job with training and pharmacy integrations. Their analytics training is...
Login or Create an Account to see details.
Relationship
PointClickCare is awful about communication. They are reactive.
Login or Create an Account to see details.
Product
One of our executives didn’t feel like our previous product was well known enough by clinical staff...
Login or Create an Account to see details.
Operations
PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...
Login or Create an Account to see details.
Loyalty
With the health center SNF closures, PointClickCare is trying to find what their future focus is....
Login or Create an Account to see details.
Operations
PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...
Login or Create an Account to see details.
Relationship, Operations, Product
PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...
Login or Create an Account to see details.
Relationship, Operations, Product
PointClickCare is very easy to use. We can navigate around very easily.
Login or Create an Account to see details.
Relationship
The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...
Login or Create an Account to see details.
Relationship, Operations
In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...
Login or Create an Account to see details.
Loyalty, Value
We previously had another product that was kind of a fancy alert system. PointClickCare had a system...
Login or Create an Account to see details.
Product, Value
PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...
Login or Create an Account to see details.
Relationship, Product
There are a few things I think PointClickCare should have integrated into their system. They love to...
Login or Create an Account to see details.
Product
PointClickCare's system doesn't have a report writer. They have some standard reports. From a...
Login or Create an Account to see details.
Operations, Product
PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...
Login or Create an Account to see details.
Relationship
PointClickCare switches their people around all the time. I kind of understand that, but at the same...
Login or Create an Account to see details.
Relationship, Product, Value
The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...
Login or Create an Account to see details.
Relationship, Operations
We had an issue arise. It was brought to my attention that the software had a problem that was...
Login or Create an Account to see details.
Operations
We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....
Login or Create an Account to see details.
Loyalty, Product
PointClickCare is the third EHR that I have worked on in my career, and it has been the best so far....
Login or Create an Account to see details.
Loyalty, Product
A wish-list item I have is encounter documentation and billing, but PointClickCare is working on...
Login or Create an Account to see details.
Relationship
Communication is a big issue with PointClickCare. We had calls with the PointClickCare team to ask a...
Login or Create an Account to see details.
Loyalty, Relationship
We are in the process of prepping for some upgrades, and PointClickCare isn't answering all of our...
Login or Create an Account to see details.
Operations, Product
Right now, PointClickCare only integrates with one learning management system because PointClickCare...
Login or Create an Account to see details.
Culture, Relationship
We do a pretty good job of communicating with PointClickCare anytime we see a need or are having an...
Login or Create an Account to see details.
Operations, Value
PointClickCare charges for every little thing. I needed help setting stuff up, and I had to pay to...
Login or Create an Account to see details.
Relationship, Operations
The people at PointClickCare are great. If we pick up the phone and call, that is the worst possible...
Login or Create an Account to see details.
Value
PointClickCare charges us for every little thing. Our clinical factors are always changing, and...
Login or Create an Account to see details.
Value
I would tell a peer that PointClickCare has the best EHR, but PointClickCare will nickel-and-dime...
Login or Create an Account to see details.
Relationship, Value
PointClickCare is really good at staying ahead, being ready, and doing things. There are still...
Login or Create an Account to see details.
Value
PointClickCare charges us à la carte for a lot of things that we think should be included in our...
Login or Create an Account to see details.
Culture
Sometimes, there will be delivery dates on things, and PointClickCare will tell us that they won't...
Login or Create an Account to see details.
Operations, Product
The system's ease of use is pretty good. Its software keeps us going with it because that software...
Login or Create an Account to see details.
Relationship
PointClickCare's support isn't as good or forthcoming as it used to be. The vendor used to put...
Login or Create an Account to see details.
Relationship
PointClickCare needs to listen to their customers more often and respond to issues more quickly and...
Login or Create an Account to see details.
Relationship
Our last representative from PointClickCare was very nice. That individual came to visit us and was...
Login or Create an Account to see details.
Product
There are multiple facilities within our interface, and the biggest hitch is that when it comes to...
Login or Create an Account to see details.
Product
We want to be more efficient and maximize the amount of documentation that we can do on any given...
Login or Create an Account to see details.
Relationship
My PointClickCare account manager is amazing. I would give them 10 stars every single day. They are...
Login or Create an Account to see details.
Relationship
When we call PointClickCare, there are people on the other end of the phone who answer us and share...
Login or Create an Account to see details.
Operations
PointClickCare’s training is a bit of a mixed bag. In the beginning, the training was really great,...
Login or Create an Account to see details.
Relationship, Product
PointClickCare is very user friendly overall. Sometimes getting some changes in there is an issue...
Login or Create an Account to see details.
Product
The EMR link in PointClickCare is buried. My end users need to get to the EMR quickly, and if they...
Login or Create an Account to see details.
Product
The system is pretty flexible, and we can make modifications to ADLs or nursing medication...
Login or Create an Account to see details.
Loyalty, Product
The vital sign limits in PointClickCare will send out alerts every single time we enter one. We had...
Login or Create an Account to see details.
Loyalty, Value
PointClickCare integrates with our hospital systems, but it doesn't necessarily meet our integration...
Login or Create an Account to see details.
Relationship
PointClickCare's support people are always very responsive, and they will get back to us in a few...
Login or Create an Account to see details.
Operations
PointClickCare has a lot of interactive training that is very hands-on. They also have a lot of...
Login or Create an Account to see details.
Relationship
Our relationship with PointClickCare is average. I have been working with PointClickCare for a few...
Login or Create an Account to see details.
Culture, Operations
We added one of PointClickCare’s platforms recently. I had a pharmacy change, and we added...
Login or Create an Account to see details.
Relationship, Product
Regarding all of the new SNF regulations, PointClickCare hasn't made a lot of functionality that...
Login or Create an Account to see details.
Culture, Value
PointClickCare’s recent philosophy has been not offering a lot of new technology but introducing us...
Login or Create an Account to see details.
Value
If I were to recommend PointClickCare, based on my experiences, the decision for people is all about...
Login or Create an Account to see details.
Relationship, Product
With every single problem we have with PointClickCar's system, we go into their help section and...
Login or Create an Account to see details.
Relationship
PointClickCare does a good job with some things that were challenging for us before, but the...
Login or Create an Account to see details.
Relationship
My biggest complaint about PointClickCare is that they don't give customers enough time with an...
Login or Create an Account to see details.
Value
PointClickCare is so expensive, but is probably worth the money, especially when I contrast our...
Login or Create an Account to see details.
Loyalty, Value
I don't make decisions very easily because I like to look at all options and data and do my own...
Login or Create an Account to see details.
Loyalty, Value
PointClickCare is not a cheap product. Time after time, we have been unable to boost profitability...
Login or Create an Account to see details.
Loyalty
There have been a lot of statements made in years past by PointClickCare regarding updates coming to...
Login or Create an Account to see details.
Relationship
PointClickCare’s support can be very frustrating. There are a lot of time lapses with support cases....
Login or Create an Account to see details.
Operations, Value
Some parts of the product are very intuitive, but there isn't necessarily a specific system for...
Login or Create an Account to see details.
Culture
PointClickCare is making updates to existing products. Those updates are pretty much spot on, and...
Login or Create an Account to see details.
Relationship
PointClickCare has grand visions and goals, and they have a conference every year where they...
Login or Create an Account to see details.
Product
I struggle with the lack of reporting capabilities on certain things. When we can't extract the...
Login or Create an Account to see details.
Operations
PointClickCare is such a large company, and they have had to make very generic processes when it...
Login or Create an Account to see details.
Value
PointClickCare has opportunities for integrations that are offered free of charge. But I think some...
Login or Create an Account to see details.
Operations
PointClickCare’s service team is pretty responsive, and their process for the implementation is...
Login or Create an Account to see details.
Product
Ease of use is where PointClickCare really has moved and continues to move the needle. Some things...
Login or Create an Account to see details.
Product
Where the product is lacking is the workflow. We have to have a separate system and process in place...
Login or Create an Account to see details.
Relationship
If we want support from the vendor, they don't really have a number to call. Even if we need an...
Login or Create an Account to see details.
Culture, Value
We have added packages on our EHR where we are charged for every little thing. We have added a few...
Login or Create an Account to see details.
Operations, Product
The product is very accounting friendly on the financial side. It doesn't seem to have any technical...
Login or Create an Account to see details.
Loyalty
I haven't heard many complaints lately on the EHR side. Nurse charting is where we are benefiting...
Login or Create an Account to see details.
​
Preferences