PointClickCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Things are going pretty well with PointClickCare's solution. We just did a general ledger change...
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Value
PointClickCare's solution is expensive. We are spending tens of thousands a month on that software...
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Loyalty, Product
The way the solution exchanges need information was the one area where we saw improvement over our...
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Relationship, Product
It takes a while to get access to people who are empowered to solve our problems, but I guess that...
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Loyalty
In our sector, there are pretty much two companies in the game in town. We can choose either...
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Loyalty, Relationship
PointClickCare has been posting a bunch of notices that the system has a new look coming. They...
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Operations, Product
We don't really get to do a lot of customization in the system. We get what the vendor produces....
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Relationship, Product
It is nice that I can log in to PointClickCare’s Marketplace and activate my own integration. There...
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Relationship, Product
The system isn’t one of my favorite applications. I'm used to another vendor’s system that I have...
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Relationship
I haven’t heard about any major issues with PointClickCare. The only thing that I hear is that their...
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Value
There are a lot of things that PointClickCare introduces to make our workflow better, but they come...
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Culture, Operations, Product
Sometimes the system doesn't function the way it is supposed to. There are glitches in the system,...
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Loyalty, Relationship, Product
I know PointClickCare is working on AI. I don't know how long that is going to take.
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Relationship, Product
PointClickCare doesn’t keep all their promises for nursing. Nursing is a little hard. Sometimes it...
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Loyalty
We don't plan on switching. I do like PointClickCare because the system is user-friendly.
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Product
Most of the reports from PointClickCare’s solution are downloadable as CSV or Excel files. However,...
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Relationship
The support from PointClickCare is like any other ticketing support system. Based on the urgency...
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Operations, Product
The ease of use for PointClickCare's solution is strong. If I were to throw somebody into the...
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Loyalty, Product
Integration with PointClickCare's solution is hard because of the landscape we are in....
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Operations
PointClickCare has courses for ongoing training, and the initial training that we had when we were...
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Value
PointClickCare's solution is really flexible. We have to put work into it, but that is okay because...
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Relationship, Product
Very rarely does PointClickCare's solution have outages. If there is an outage, it is minor and not...
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Culture, Loyalty, Value
PointClickCare's solution is, by far, the most affordable system we use. PointClickCare offers us...
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Relationship
PointClickCare’s customer support has actually gotten better recently. However, pretty much every...
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Operations
PointClickCare has so many customers that use their product so many different ways that their...
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Relationship, Product
PointClickCare has put a lot of effort in years past into expanding their market. For those of us...
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Culture
PointClickCare is pretty straightforward to use, but the vendor's salespeople are not end users, so...
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Relationship, Operations, Product
PointClickCare has a website, and they have a separate but connected platform where they post...
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Relationship, Value
PointClickCare continues adding things to some of their dashboards and insights platforms. Every new...
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Culture, Loyalty, Relationship
The challenge that we have with PointClickCare, and frankly every software provider, is them...
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Value
PointClickCare is getting better at this, but we have to pay money to do integrations, and to access...
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Loyalty, Operations, Product
PointClickCare's system is very user-friendly. When we were comparing EHRs for long-term care, our...
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Product
There are always little things here and there that PointClickCare could improve, like the way the...
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Product
The order management and the ability to interconnect evaluations and care plans are the biggest...
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Relationship, Product
One of the vendor’s visions has to do with adding AI capabilities in the software. Our people have...
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Product, Value
The product has been quality to use.
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Relationship
If I don’t get an answer, I just know who to call. I can work with people at any level at...
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Loyalty, Relationship, Product
The system's discharge functionality is a big thing that the vendor should work to improve. They...
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Culture, Product
PointClickCare's billing software is super strong. The vendor should continue with that. They have...
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Operations
During our implementation, we had weekly meetings with PointClickCare where they definitely kept us...
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Culture, Value
PointClickCare doesn't avoid charging for every little thing. That is a problem. I think the...
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Operations
The most lacking part of our implementation was the vendor's training. That training was all remote,...
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Loyalty, Product
There is a big upgrade coming to improve the system's look and feel. My rating for the system's ease...
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Relationship, Operations
When we did a PointClickCare-to-PointClickCare conversion, the vendor lacked some expertise. I don't...
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Relationship, Product
PointClickCare has kept all of their promises up to this point. So far, working with PointClickCare...
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Loyalty
PointClickCare is heading toward building more AI into their system, and with the new leadership,...
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Operations, Value
PointClickCare is moving to a self-serve implementation, even though they charge implementation...
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Loyalty
PointClickCare is taking a step back and looking at their core platform, as they have just gone...
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Relationship
If we call in, sometimes we can be on hold for 45 minutes before we actually get a human, and even...
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Relationship
We have talked to PointClickCare about revamping their support system. They have users who are...
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Culture, Value
Because we have been on the product for so long, we have had to bolt on pieces as they have been...
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Relationship, Operations, Product
Things with PointClickCare are good, and we have had some reimbursement and MDS changes recently....
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Product
Clinically, PointClickCare is really pretty sound. The assessments, the flow, and the process really...
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Relationship
PointClickCare's success manager is a good person who is very helpful.
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Loyalty, Operations, Product
We went with PointClickCare because most employees have had some sort of experience with the system,...
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Operations
PointClickCare keeps having virtual trainings for us, even after implementation. That is great, but...
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Product, Value
PointClickCare doesn't integrate with our food service delivery system, and that would be a nice...
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Relationship
I really like PointClickCare. They are easy to get in touch with, and they walk us through things.
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Product
If I were paying for the solution, I would buy PointClickCare again. PointClickCare is easy to use....
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Operations
When we are onboarding new team members, a lot of them are already familiar with PointClickCare, and...
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Relationship
I have gotten web support from PointClickCare, and the response was satisfactory. We get alerts...
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Operations
PointClickCare has self-guided training in their system. I haven't had any training otherwise. I...
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Relationship, Product
With PointClickCare’s web support, when we initially put in a request for assistance, we are given...
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Relationship, Product
PointClickCare gives alerts through our IT team, and they give us a heads-up. That is fine, but...
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Relationship
PointClickCare delivers on their promises. They believe in their product, and they listen to their...
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Relationship
PointClickCare doesn’t just do enhancements for one customer; an enhancement is going to be for...
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Loyalty, Product
I like some of the reporting in PointClickCare's system, the new clinical product, and the AI. The...
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Relationship
PointClickCare is great. I love everybody there from the top to the bottom; there is one person I...
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Product
I would like PointClickCare to give us more autonomy to turn things on or off. When we upload...
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Operations
PointClickCare does a good job with the implementation. They make it very comfortable for all...
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Product
PointClickCare is in-depth. We can dig as deep as we want. The system is available to those who need...
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Relationship, Product
We have had a lot of challenges with the system's interface with our pharmacy. That has made a mess...
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Product
Our care plans and residents' information all integrate in PointClickCare. When we enter things in...
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Loyalty, Relationship, Product
PointClickCare has been pushing us to convert over to their senior living database, but we have...
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Product
PointClickCare is stable for the most part, but we have had issues with its performance lately. We...
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Relationship
PointClickCare doesn’t keep timely promises. Because we have been with PointClickCare for so long,...
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Product
I like the usability of PointClickCare's system. It is easy to learn, and the workflow is good. The...
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Product
There are little things here and there that could make the workflow easier in PointClickCare, like...
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Loyalty, Product
Based on my experience, PointClickCare is really not meeting our needs. There is a wound module that...
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Product
PointClickCare is probably a good product, and once we get in there, it is easy to figure out, but...
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Relationship
We have had a lack of support from PointClickCare, and when I have questions, they really don't know...
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Relationship, Operations
I don't know the PointClickCare system very well, and I feel like the vendor doesn't care that I...
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Product
The issue with PointClickCare is that they do not easily integrate with others. I might be...
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Loyalty, Relationship, Product
PointClickCare is reactive. They do a lot of updates, and we often find that the product crashes on...
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Relationship
I'm very vocal when I go to PointClickCare. I talk about some of the functionalities and how certain...
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Value
PointClickCare charges for every little thing. They do not avoid charging at all. Years ago, we...
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Product
We ideally want to see pictures in our system, but I don't see an option to upload pictures in...
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Product
I like how we can use PointClickCare on our phones. That is a good, helpful aspect. Compared to what...
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Operations, Product
The thing with PointClickCare is that I don't feel it is very intuitive. We have to go through each...
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Relationship, Operations
PointClickCare does regular upgrades, and they send out communications on what they are working on....
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Relationship, Product, Value
This solution is extremely user-friendly, and we can always reach somebody who works at...
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Relationship
PointClickCare's system is Best in KLAS. The vendor is the most innovative EHR vendor in our...
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Product
There is not much to PointClickCare's system. It is pretty easy. What makes the financials software...
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Relationship
PointClickCare may have policies, but that doesn’t mean their staff members always abide by those...
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Product
If people and customers use the PointClickCare software the way it has been designed, they are very...
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Value
Other people would say PointClickCare nickel-and-dimes us, but I have a whole different philosophy...
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Relationship, Product
PointClickCare is always adding new things. There are some fixes that PointClickCare needs to do in...
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Culture, Relationship
PointClickCare does send notices out, and we are fortunate to have an awesome account manager with...
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Relationship
When calling PointClickCare, I often wait a long time for them to answer the phone. I hear the music...
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Relationship
On the web-based PointClickCare system, I can create a case and receive a standard email confirming...
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Relationship, Product
With PointClickCare, when I create a case on the web, they ask me to rank its urgency, like whether...
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Loyalty, Relationship
I spoke with someone from another organization that uses PointClickCare's system. While they also...
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Relationship
A standout for PointClickCare is their Pulse community. Customers can go to that platform, connect...
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Relationship, Product
PointClickCare is always progressive and stays up-to-date with the regulations and technologies as...
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Operations, Product
I don't like some of the upgrades. That is a personal preference. For example, when PointClickCare...
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Product
We would like the ability to retire some things and not have to label them a certain way so that the...
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Relationship
I don't know whether I'm blessed with my support from PointClickCare, but the current team...
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Relationship
The support from PointClickCare is probably the one area that I am testy about. If we put a ticket...
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Culture, Value
PointClickCare charges for everything. It seems like whenever we need to look at anything,...
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Loyalty, Operations
I don't think the education and the rollout of PointClickCare Connect were good, and they needed...
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Operations
PointClickCare has a lot of cooks in the kitchen. Their software is also rather cookie-cutter. In...
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Relationship
I have had some challenges with PointClickCare recently, but I'm trying to look at the bigger...
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Operations
PointClickCare puts out a lot of training videos. Their recent training where they partnered with...
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Operations
I do most of the training now, but for PointClickCare’s initial training, we used one of their...
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Value
We had a different EHR before PointClickCare's solution, and that has been my only comparison, but...
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Culture, Value
It would be nice if PointClickCare developed their own portal because we have crazy fees with the...
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Relationship
I struggle a little with PointClickCare's support. They are slow to respond. I think the vendor is...
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Value
PointClickCare charges for everything. Anytime we want to add an integration, we get charged. There...
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Operations, Product
I have had trouble with PointClickCare's integration. We did a project on that, and it was awful. We...
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Operations
We get plenty of emails when PointClickCare is down, and we get notified about upgrades....
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Product
PointClickCare serves its purpose. We use quite a bit of the functionality. We utilize...
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Loyalty, Value
PointClickCare is expensive, and I don't know whether it gets the job done or how well it works. The...
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Relationship, Operations, Product
PointClickCare is kind of our nemesis. I don't see a lot of updates. The release notes are basically...
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Product
There are different types of documentation in PointClickCare, and that goes to the packages that we...
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Operations, Product
PointClickCare is easy enough and familiar to a lot of people. PointClickCare tends to be an...
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Product
The current product functionality for PointClickCare has to do with the package that we purchased or...
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Product
I don't know if this is related to PointClickCare specifically or the product or the package that we...
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Operations
There is not usually a lot of training on how to do something in PointClickCare. It is more built...
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Product, Value
I like reporting in PointClickCare if I am doing a look-back review or auditing. If I want to know a...
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Operations
PointClickCare is what I have used for years, so I am very used to it. We didn't buy the base...
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Loyalty, Operations
One of the things I plan to go through for my staff is the level of access they have to the system....
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Relationship, Operations
The product is usually self-sufficient. If there are things I need to teach myself, I use the...
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Culture, Relationship
We spoke with our clinical support person recently from PointClickCare because I had to get an...
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Operations, Product
I like that PointClickCare is user friendly, and it is easy to train people who have never used it...
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Relationship
PointClickCare is accessible and available to us. PointClickCare support’s response time is...
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Value
PointClickCare has some good products out there, but every update or upgrade involves another fee,...
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Relationship
If we end up calling the vendor, we get put on hold. I don't have time to be on hold for a long...
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Relationship, Operations
I would like the vendor’s help system to be a little more user friendly. We don't want to have to...
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Product
PointClickCare probably has the leading electronic health record for long-term care just simply...
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Relationship, Product
Sometimes, things are slow to get rolled out when we are working with a big company like...
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Product
It would be nice if we could customize our wait and vitals alerts along the way instead of on an...
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Loyalty, Product
As far as I know, PointClickCare isn't really investing in delivering in new technology that will...
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Culture, Loyalty, Value
PointClickCare is meeting our needs. It isn't doing everything that we need it to do, but for the...
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Relationship
PointClickCare has done a lot of work on interoperability and with connecting hospital systems and...
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Loyalty, Product
We have a web-based solution with PointClickCare. There will be some downtime, and then the system...
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Operations
The information for training is out there. PointClickCare will publish Relias courses, but we have...
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Operations
Outside of prerecorded videos, PointClickCare really doesn't have a system for learning about...
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Culture, Operations
The vendor’s salespeople tend to not understand the ins and outs of actually doing what needs to be...
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Product
The ease of use for end users is something that PointClickCare does better. Once we are kind of in...
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Operations, Product
One of the recent updates that PointClickCare made with their immunization tab doesn't show...
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Product
PointClickCare has probably more capability than we as an organization are using. Part of the...
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Relationship
With support, PointClickCare is responsive, but things take a long time to actually get fixed. I...
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Loyalty, Relationship, Product
We recently got access to PointClickCare’s APIs, and those are obviously a huge part of being able...
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Relationship, Product
I’m finding it challenging to be positive when we have had some challenging experiences.
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Loyalty, Relationship, Product
A lot of things over the years have gone in a frustrating direction for us with PointClickCare. Like...
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Culture, Relationship, Operations
We brought a new center into our portfolio. They had been using PointClickCare previously, so we had...
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Loyalty, Relationship, Product
I'm not very happy with the product right now, and I haven't necessarily seen anything that would...
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Relationship, Operations
We did just have a kind of rough upgrade implementation with PointClickCare. There seemed to be a...
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Culture, Loyalty
With PointClickCare, it does sometimes feel like they want to charge us anytime we need something....
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Relationship
PointClickCare’s support people are very difficult to get ahold of. We can't get anybody on the...
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Relationship
PointClickCare sends out bulletins. However, if somebody is having a problem, I would like that...
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Product
Our providers are really happy with the flawless ease of use of PointClickCare's system. The...
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Relationship, Value
I would advise others looking at PointClickCare to go for it but get involved. PointClickCare has a...
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Relationship
PointClickCare’s support is improving. Their wait time for support is astronomical. They are getting...
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Culture, Value
PointClickCare has a great core module, but when we start adding to it, it is like a new car with...
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Relationship
PointClickCare is meeting the needs and is pretty good about being proactive. I have worked and...
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Loyalty
We just went through a reevaluation to make sure PointClickCare is our go-forward plan. Looking at...
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Operations, Product
A lot of my SNF wish-list items are to fix the breaks that have happened in the upgrades....
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Operations, Product
I have used PointClickCare's system for almost my entire career from organization to organization,...
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Loyalty, Product
Since we implemented the system, there have been a lot of external software programs that have been...
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Product
When it comes to the system I try to really make sure that my team members, including the end users...
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Relationship
The product seems to be very user friendly, and the vendor is very good about helping us with our...
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Operations
When we did the implementation and crossed over from the previous solution, PointClickCare was very...
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Culture, Product
Most operating software has horrible accounting packages that are tagged onto them. With...
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Culture, Value
The vendor doesn't charge for every little thing; I don't see that we are being charged for any...
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Relationship
PointClickCare is continually improving. If there is something out there that needs to happen, they...
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Product
PointClickCare seems to have the right tools available for the needs of our community. The system is...
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Relationship
With PointClickCare, I feel like I'm heard when it comes to questions, concerns, making purchases,...
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Value
PointClickCare doesn’t charge for every little thing. I get a lot of classes, information, and...
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Relationship
With PointClickCare, sometimes it seems like our service tickets are sitting out there for quite a...
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Product, Value
With PointClickCare, there is a lot of interoperability. We can work with pharmacies seamlessly and...
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Value
I was disappointed because we used to use the payment portal through PointClickCare, and that was...
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Product
PointClickCare is very easy for our clinical end users, and getting their documentation is probably...
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Loyalty, Product
PointClickCare has provided their data to another organization so that we can look at the outcomes...
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Product
There is a lawsuit going on with PointClickCare right now related to the APIs and a third-party app...
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Value
PointClickCare does charge for a lot of things, but they are fair. When a new product comes out,...
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Operations, Product
The one thing I don't like in PointClickCare is if I am trying to find my previous note from maybe a...
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Operations
I had a little training on PointClickCare, but I mostly learned how to use it on my own.
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Operations, Product
I used PointClickCare before at another organization, so I was very familiar with the way it works,...
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Relationship
Almost every time we call PointClickCare with a big problem, it gets solved by the person we call,...
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Culture
PointClickCare is a really weird animal when it comes to what they have available. They have several...
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Product, Value
When we were still on paper, it would take multiple employees several hours to actually get to the...
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Loyalty, Product
There is nothing necessarily new that PointClickCare has developed that I am aware of, but we are...
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