PointClickCare (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Product

The financial package in PointClickCare is working well for us, and I think it is moving pretty...

Jun 2024
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VP/Other Executive

Operations

The initial training from PointClickCare was very good. The solution is also very easy for our staff...

Jun 2024
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VP/Other Executive

Product

The challenges we have with the solution have more to do with how my company's people set things up....

Jun 2024
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VP/Other Executive

Operations, Value

We do our own implementation. I don't use the vendor because that is too expensive, so what...

May 2024
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VP/Other Executive

Product

The way the dashboard is set up makes PointClickCare super easy. Compared to the other EMRs,...

May 2024
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VP/Other Executive

Relationship, Product

I don't think PointClickCare is meeting our exact needs. They are good, and they are the industry...

May 2024
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VP/Other Executive

Loyalty, Product

I think PointClickCare is not talking to the end users. End users are wasting a lot of time going...

May 2024
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VP/Other Executive

Product

PointClickCare’s technology was very groundbreaking for me in the very beginning. But in the last...

May 2024
||
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VP/Other Executive

Product, Value

The system is lacking in reporting functionality, and the vendor wants to charge us for reports. The...

May 2024
||
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VP/Other Executive

Operations, Value

PointClickCare does the absolute opposite of avoiding charging for every little thing. There are a...

May 2024
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VP/Other Executive

Product

I'm very dissatisfied with the eINTERACT program in PointClickCare. It is a component that the...

May 2024
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Director

Operations

When I started, our instance of PointClickCare's software was very out of date. Having worked with...

May 2024
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Director

Relationship, Product

There is so much more PointClickCare can do. We don't need all the bells and whistles, but for what...

May 2024
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Director

Operations, Product

PointClickCare’s biggest strength is the ease of use. It is very intuitive, simple, and easy to pick...

Apr 2024
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Director

Relationship, Operations

There is a huge time gap with the support team. They are not timely in responding. The knowledge...

Apr 2024
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Manager

Operations, Product

With PointClickCare, there is no comparison with other electronic health records in the skilled...

Apr 2024
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Manager

Operations

PointClickCare is very easy to use, and it's by far the easiest to navigate. We can make changes...

Apr 2024
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Director

Product

The charting, ADLs, medication pass, and all the other clinical things are working well in the product....

Apr 2024
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Director

Relationship, Product

In terms of integration, the vendor needs to address the long-standing issue of a very clumsy method...

Apr 2024
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Director

Relationship

PointClickCare needs to do a better job of communicating when they have global glitches. A lot of...

Apr 2024
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Director

Culture, Relationship

I wouldn't say that PointClickCare keeps all of their promises because they promised us some things...

Apr 2024
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Director

Operations

PointClickCare's training is pretty much self-service training unless organizations want to pay a...

Apr 2024
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Director

Operations

With high staff turnover, it is hard to keep everyone trained at the level that they need to be in...

Apr 2024
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Director

Relationship

PointClickCare has switched the way that they do customer service. They don't want us to call in...

Apr 2024
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VP/Other Executive

Culture, Value

PointClickCare has gotten better about charging for every little thing. They have heard the...

Mar 2024
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VP/Other Executive

Culture, Relationship

I like PointClickCare. I think they try to keep all their promises, but they are too big for their...

Mar 2024
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VP/Other Executive

Culture, Product

PointClickCare is probably one of the better EHRs I have worked with if not the best. It is not bad....

Mar 2024
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VP/Other Executive

Relationship

PointClickCare used to be super good. We could call and ask for help, and they were kind and...

Mar 2024
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VP/Other Executive

Relationship

PointClickCare’s response time is 24–48 hours depending on how we mark a ticket. They ask many...

Mar 2024
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VP/Other Executive

Culture, Relationship

We have had several meetings with our customer service representative to learn more about one...

Mar 2024
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VP/Other Executive

Relationship, Product

The recent MDS changes were a disaster, and I still can't pull a report from PointClickCare to give...

Mar 2024
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VP/Other Executive

Operations

There is not much I don't care for in PointClickCare's system. The vendor provides great education,...

Mar 2024
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Director

Product

The system's reporting options could be better. PointClickCare offers a lot of ways to get data, but...

Mar 2024
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Director

Relationship

The direct support individuals who we work with are great, and they answer us in a timely manner....

Mar 2024
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Director

Relationship

PointClickCare tries to listen to us and respond, and they follow through on things.

Mar 2024
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Director

Operations, Value

PointClickCare offers ongoing training for new products, but it costs money to get a full retraining...

Mar 2024
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Director

Product

The system is pretty user friendly. It is easy to toggle between screens, and the system is easy to...

Mar 2024
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VP/Other Executive

Product

I like the analytics and the reports I'm able to get in the dashboard. I enjoy the overall...

Mar 2024
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VP/Other Executive

Product

Overall, PointClickCare is a user-friendly program. We call it our Cadillac. We are very impressed...

Mar 2024
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Manager

Operations

PointClickCare does a good job with training. They have their number-one training software company...

Mar 2024
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Manager

Product

PointClickCare is missing the functionalities of compliance with certain order sets. We have to...

Mar 2024
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Manager

Product

We would like PointClickCare to communicate with itself. There are communication pitfalls in the...

Mar 2024
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Manager

Product

I have had issues with the universal data access tracking in the system. Sometimes, patients who we...

Mar 2024
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Manager

Culture, Relationship, Operations

PointClickCare isn't proactive. We had some pitfalls that turned into issues, and we also had to...

Mar 2024
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Manager

Culture, Value

We have different skilled nursing facilities and a signed contract for everything to be integrated....

Mar 2024
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Manager

Relationship, Product

A while ago, there was a large update to the MDS. PointClickCare removed a specific section in their...

Mar 2024
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Manager

Product

I love the design of PointClickCare. In theory, the functionality looks great, and the ease of use...

Mar 2024
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Manager

Relationship

I don't know when, but PointClickCare (PCC) moved to a call center. They have changed the way they...

Mar 2024
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Manager

Relationship

I have a customer success manager from PointClickCare, and they work hard to solve my problems, but...

Mar 2024
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Manager

Value

To help with our return on investment, PointClickCare could allow more customizations in their...

Mar 2024
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Manager

Product

PointClickCare has a monopoly. Nothing else in the market is better than PointClickCare's software,...

Mar 2024
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Nurse

Relationship

We have open communication with PointClickCare. Anytime we see an area where they could improve, we...

Mar 2024
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Nurse

Product

There are some things missing in the core product that we would like to see get added. There is a...

Mar 2024
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Analyst/Coordinator

Operations

PointClickCare does a good job with training and pharmacy integrations. Their analytics training is...

Feb 2024
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Analyst/Coordinator

Relationship

PointClickCare is awful about communication. They are reactive.

Feb 2024
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(0)
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Director

Product

One of our executives didn’t feel like our previous product was well known enough by clinical staff...

Feb 2024
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COO

Operations

PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...

Feb 2024
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COO

Loyalty

With the health center SNF closures, PointClickCare is trying to find what their future focus is....

Feb 2024
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CEO/President

Operations

PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...

Feb 2024
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(0)
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CEO/President

Relationship, Operations, Product

PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...

Feb 2024
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Director

Relationship, Operations, Product

PointClickCare is very easy to use. We can navigate around very easily.

Feb 2024
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Director

Relationship

The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...

Feb 2024
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Director

Relationship, Operations

In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...

Feb 2024
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CEO/President

Loyalty, Value

We previously had another product that was kind of a fancy alert system. PointClickCare had a system...

Feb 2024
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(0)
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CEO/President

Product, Value

PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...

Feb 2024
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CEO/President

Relationship, Product

There are a few things I think PointClickCare should have integrated into their system. They love to...

Feb 2024
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CEO/President

Product

PointClickCare's system doesn't have a report writer. They have some standard reports. From a...

Feb 2024
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CEO/President

Operations, Product

PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...

Feb 2024
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CEO/President

Relationship

PointClickCare switches their people around all the time. I kind of understand that, but at the same...

Feb 2024
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CEO/President

Relationship, Product, Value

The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...

Feb 2024
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CEO/President

Relationship, Operations

We had an issue arise. It was brought to my attention that the software had a problem that was...

Feb 2024
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CEO/President

Operations

We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....

Feb 2024
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Manager

Loyalty, Product

PointClickCare is the third EHR that I have worked on in my career, and it has been the best so far....

Jan 2024
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Director

Loyalty, Product

A wish-list item I have is encounter documentation and billing, but PointClickCare is working on...

Jan 2024
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Director

Relationship

Communication is a big issue with PointClickCare. We had calls with the PointClickCare team to ask a...

Jan 2024
||
(0)
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Director

Loyalty, Relationship

We are in the process of prepping for some upgrades, and PointClickCare isn't answering all of our...

Jan 2024
||
(0)
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Director

Operations, Product

Right now, PointClickCare only integrates with one learning management system because PointClickCare...

Jan 2024
||
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Director

Culture, Relationship

We do a pretty good job of communicating with PointClickCare anytime we see a need or are having an...

Jan 2024
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CEO/President

Operations, Value

PointClickCare charges for every little thing. I needed help setting stuff up, and I had to pay to...

Jan 2024
||
(0)
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CEO/President

Relationship, Operations

The people at PointClickCare are great. If we pick up the phone and call, that is the worst possible...

Jan 2024
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(0)
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CEO/President

Value

PointClickCare charges us for every little thing. Our clinical factors are always changing, and...

Jan 2024
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(0)
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CEO/President

Value

I would tell a peer that PointClickCare has the best EHR, but PointClickCare will nickel-and-dime...

Jan 2024
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CEO/President

Relationship, Value

PointClickCare is really good at staying ahead, being ready, and doing things. There are still...

Jan 2024
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Director

Value

PointClickCare charges us à la carte for a lot of things that we think should be included in our...

Jan 2024
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Director

Culture

Sometimes, there will be delivery dates on things, and PointClickCare will tell us that they won't...

Jan 2024
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Director

Operations, Product

The system's ease of use is pretty good. Its software keeps us going with it because that software...

Jan 2024
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Director

Relationship

PointClickCare's support isn't as good or forthcoming as it used to be. The vendor used to put...

Jan 2024
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(0)
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Director

Relationship

PointClickCare needs to listen to their customers more often and respond to issues more quickly and...

Jan 2024
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(0)
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Director

Relationship

Our last representative from PointClickCare was very nice. That individual came to visit us and was...

Jan 2024
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VP/Other Executive

Product

There are multiple facilities within our interface, and the biggest hitch is that when it comes to...

Jan 2024
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VP/Other Executive

Product

We want to be more efficient and maximize the amount of documentation that we can do on any given...

Jan 2024
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VP/Other Executive

Relationship

My PointClickCare account manager is amazing. I would give them 10 stars every single day. They are...

Jan 2024
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VP/Other Executive

Relationship

When we call PointClickCare, there are people on the other end of the phone who answer us and share...

Jan 2024
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VP/Other Executive

Operations

PointClickCare’s training is a bit of a mixed bag. In the beginning, the training was really great,...

Jan 2024
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VP/Other Executive

Relationship, Product

PointClickCare is very user friendly overall. Sometimes getting some changes in there is an issue...

Jan 2024
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VP/Other Executive

Product

The EMR link in PointClickCare is buried. My end users need to get to the EMR quickly, and if they...

Jan 2024
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Director

Product

The system is pretty flexible, and we can make modifications to ADLs or nursing medication...

Jan 2024
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Director

Loyalty, Product

The vital sign limits in PointClickCare will send out alerts every single time we enter one. We had...

Jan 2024
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(0)
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Director

Loyalty, Value

PointClickCare integrates with our hospital systems, but it doesn't necessarily meet our integration...

Jan 2024
||
(0)
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Director

Relationship

PointClickCare's support people are always very responsive, and they will get back to us in a few...

Jan 2024
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(0)
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Director

Operations

PointClickCare has a lot of interactive training that is very hands-on. They also have a lot of...

Jan 2024
||
(0)
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Director

Relationship

Our relationship with PointClickCare is average. I have been working with PointClickCare for a few...

Jan 2024
||
(0)
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Director

Culture, Operations

We added one of PointClickCare’s platforms recently. I had a pharmacy change, and we added...

Jan 2024
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(0)
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Director

Relationship, Product

Regarding all of the new SNF regulations, PointClickCare hasn't made a lot of functionality that...

Jan 2024
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(0)
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Director

Culture, Value

PointClickCare’s recent philosophy has been not offering a lot of new technology but introducing us...

Jan 2024
||
(0)
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Director

Value

If I were to recommend PointClickCare, based on my experiences, the decision for people is all about...

Jan 2024
||
(0)
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Director

Relationship, Product

With every single problem we have with PointClickCar's system, we go into their help section and...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Relationship

PointClickCare does a good job with some things that were challenging for us before, but the...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship, Relationship

My biggest complaint about PointClickCare is that they don't give customers enough time with an...

Jan 2024
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Analyst/Coordinator

Value, Value

PointClickCare is so expensive, but is probably worth the money, especially when I contrast our...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Loyalty, Value, Value

I don't make decisions very easily because I like to look at all options and data and do my own...

Jan 2024
||
(0)
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Director

Loyalty, Value

PointClickCare is not a cheap product. Time after time, we have been unable to boost profitability...

Jan 2024
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(0)
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Director

Loyalty

There have been a lot of statements made in years past by PointClickCare regarding updates coming to...

Jan 2024
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Director

Relationship

PointClickCare’s support can be very frustrating. There are a lot of time lapses with support cases....

Jan 2024
||
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Director

Operations, Value

Some parts of the product are very intuitive, but there isn't necessarily a specific system for...

Jan 2024
||
(0)
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Director

Culture

PointClickCare is making updates to existing products. Those updates are pretty much spot on, and...

Jan 2024
||
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Director

Relationship

PointClickCare has grand visions and goals, and they have a conference every year where they...

Jan 2024
||
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Director

Product

I struggle with the lack of reporting capabilities on certain things. When we can't extract the...

Jan 2024
||
(0)
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Director

Operations

PointClickCare is such a large company, and they have had to make very generic processes when it...

Jan 2024
||
(0)
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Director

Value

PointClickCare has opportunities for integrations that are offered free of charge. But I think some...

Jan 2024
||
(0)
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Director

Operations

PointClickCare’s service team is pretty responsive, and their process for the implementation is...

Jan 2024
||
(0)
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Director

Product

Ease of use is where PointClickCare really has moved and continues to move the needle. Some things...

Jan 2024
||
(0)
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Director

Product

Where the product is lacking is the workflow. We have to have a separate system and process in place...

Jan 2024
||
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CFO

Relationship

If we want support from the vendor, they don't really have a number to call. Even if we need an...

Dec 2023
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CFO

Culture, Value

We have added packages on our EHR where we are charged for every little thing. We have added a few...

Dec 2023
||
(0)
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CFO

Operations, Product

The product is very accounting friendly on the financial side. It doesn't seem to have any technical...

Dec 2023
||
(0)
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CFO

Loyalty

I haven't heard many complaints lately on the EHR side. Nurse charting is where we are benefiting...

Dec 2023
||
(0)
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CIO

Relationship, Product

PointClickCare is a really solid product. A pro of the product is the ease of use. I rarely hear of...

Nov 2023
||
(0)
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CIO

Loyalty, Product

PointClickCare’s cloud stability isn't always there because of the internet connectivity, but...

Nov 2023
||
(0)
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Director

Value

PointClickCare is well respected in the nursing home industry. We tried PointClickCare’s other...

Nov 2023
||
(0)
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Director

Product

PointClickCare is known as probably the best product for skilled nursing. The system has process...

Nov 2023
||
(0)
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Manager

Product, Value

The reporting options in PointClickCare aren't very robust. If we are looking for specific data or...

Oct 2023
||
(0)
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Manager

Product, Value

PointClickCare is a very simplified system for our nurses and CNAs on the floor. When it comes down...

Oct 2023
||
(0)
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Manager

Relationship

PointClickCare makes a very concerted effort to provide customer support and a new platform where we...

Oct 2023
||
(0)
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Manager

Product

I would like PointClickCare to have some sort of option to view leads in the system. They could also...

Oct 2023
||
(0)
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CIO

Product

With PointClickCare being such an industry leader, we had high hopes that the vendor's standard...

Oct 2023
||
(0)
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CIO

Relationship, Product

Every application has defects, and some are more painful than others. There have been a few hiccups,...

Oct 2023
||
(0)
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CIO

Loyalty, Relationship

We went with PointClickCare because we knew that they were an industry leader. PointClickCare is a...

Oct 2023
||
(0)
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CIO

Culture, Value

PointClickCare has a ton of modules out there for their system, and everything is an add-on....

Oct 2023
||
(0)
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 or  to see details.

CIO

Loyalty

One of the big reasons we went with PointClickCare's system was that it supported our organization's...

Oct 2023
||
(0)
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CIO

Product

I would like more flexibility when it comes to customizing the system's billing statements, such as...

Oct 2023
||
(0)
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Director

Operations, Product

PointClickCare is killing it right now on the skilled side, and that is good to see. The product is...

Sep 2023
||
(0)
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Director

Relationship, Operations

PointClickCare is working very hard on the skilled nursing side. They have done very well getting...

Sep 2023
||
(0)
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 or  to see details.

Director

Operations

We probably would have preferred more in-depth training on the front end with PointClickCare's...

Sep 2023
||
(0)
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 or  to see details.

Director

Operations

For the most part, our experience with PointClickCare has been good. Our implementation of the...

Sep 2023
||
(0)
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Director

Loyalty

We leaned toward and eventually went with PointClickCare's system because our clinical staff members...

Sep 2023
||
(0)
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CIO

Operations, Product

People in our company talk about PointClickCare being easier to use than another product, and they...

Sep 2023
||
(0)
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 or  to see details.

CIO

Relationship, Product, Value

With PointClickCare, we get things resolved, but sometimes I want things done now.

Sep 2023
||
(0)
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CIO

Product, Value

With PointClickCare, we have to put a couple of reports together to get the data we want a little...

Sep 2023
||
(0)
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CIO

Relationship, Product

PointClickCare is a pretty good product. It meets everything we need right now. We can talk to...

Sep 2023
||
(0)
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COO

Loyalty

We have been with PointClickCare for a considerable amount of time. We have looked at other vendors...

Sep 2023
||
(0)
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 or  to see details.

COO

Relationship, Operations

PointClickCare does a nice job. We have gone through lots of customer service representatives with...

Sep 2023
||
(0)
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Director

Relationship, Value

PointClickCare is very receptive. They will get on the phone and walk us through stuff if we have...

Sep 2023
||
(0)
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Director

Culture, Value

There has never been a charge for the stuff that we have asked for. Even when we have done...

Sep 2023
||
(0)
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Director

Product

We have gone through several different things and upgrades over the years, and I have not...

Sep 2023
||
(0)
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 or  to see details.

Director

Relationship

Whenever there are changes with Medicare or stuff like that, the vendor is always right on top of...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor’s initial training is not only online, and that is very good. The ongoing training, for...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Product

The PointClickCare system is very user friendly, and it meets all the regulatory requirements that...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

Ongoing training isn't as readily available as we would hope it would be. There are a lot of videos...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

There is not really a huge need to contact PointClickCare’s support team, but when there is, they...

Aug 2023
||
(0)
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 or  to see details.

CIO

Loyalty

One thing that we are looking at is the whole admissions process. We are looking forward to using...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Whether PointClickCare is part of our long-term plans depends on whether PointClickCare develops...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I like that this product is easy for our staff to navigate. A lot of the forms and assessments are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Relationship

PointClickCare keeps all their promises. They are pretty good and transparent.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

When we have new staff members come on that have worked somewhere else, they are used to already...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Value

Our leadership says that they don't care about the cost, but it does add up when we have many...

Aug 2023
||
(0)
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 or  to see details.

Nurse

Relationship

People at my organization come to me first for support with PointClickCare's solution, and before I...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have to go through my product manager, and I think there is a customer success person and another...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I do recommend PointClickCare to anyone. Somebody called me the other day with an EHR question, but...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

PointClickCare has a place where all of the customers go, and there is a forum where we can talk....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

PointClickCare has been around for a long time. They have clients that have used the system for a...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I feel like PointClickCare just wants to close the tickets and not have any open tickets. We send...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

PointClickCare is good software because we are able to get the data back out. With some software...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

PointClickCare has gotten so big that sometimes they forget things. For example, I got an email from...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Value

Recently, something was put in place where if we want help right away with questions or if we have...

Aug 2023
||
(0)
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Nurse

Operations

Previously, when PointClickCare had new products they were developing, they would send an email or a...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

When we reach out to PointClickCare about training resources, they are able to provide us with quick...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

We like PointClickCare. Overall, it is great, especially because we can support the facility with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I have received feedback that the end users who are being trained that aren't quite as familiar with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We are not PointClickCare’s only customers, so they prioritize some of the enhancement requests to...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

If we are going to admit a patient, there are all these documents, such as the medication list, the...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Value

We are all in on PointClickCare, and we are paying a hefty price for what we are doing, but a couple...

Aug 2023
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

The hard part of using PointClickCare for me is trying to find what I am looking for, like progress...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

PointClickCare charges us for multiple areas, but it is all-inclusive because there are three or...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PointClickCare has supported us very well through the new updates we have done.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

PointClickCare made some changes recently and added things for no cost, specifically the...

Jul 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship

The support people do respond, but they are slow. The company is so big, so the support is not as...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

PointClickCare is not proactive at all. They are trying to look at industries and be proactive, but...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

Vendor executive involvement at PointClickCare doesn't happen. If we attend the vendor's...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product

The vendor recently changed the look of the product. They took a lot of the colors out, and the way...

Jul 2023
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty, Product

We are expanding Document Manager, and when we template documents in Document Manager, data does not...

Jul 2023
||
(0)
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 or  to see details.

CIO

Product

The product is much easier to use than our last product. PointClickCare has a marketplace where...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

The product has really helped our communities. The ease of use was a big game changer for our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There are a lot of add-ons and pieces outside of the core product that we could buy. That is where...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Value

There is no perfect system, but PointClickCare has a large market share. We pay extra for a...

Jul 2023
||
(0)
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 or  to see details.

Manager

Operations

The system's educational aspect is tough for us because we have so many staff members....

Jul 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

There are a lot of charges, but that is understandable because PointClickCare has to keep up with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are different areas where the functionality could be altered a bit to help us. PointClickCare...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PointClickCare’s executive team is very user friendly and meets with their customers. The executive...

Jun 2023
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

I would buy the product again. However, it had capabilities before that were recently stripped, and...

Jun 2023
||
(0)
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 or  to see details.

VP/Other Executive

Relationship

The financial side of the product is better than the clinical side. PointClickCare has a...

Jun 2023
||
(0)
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