PointClickCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
PointClickCare’s support people are very difficult to get ahold of. We can't get anybody on the...
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Relationship
PointClickCare sends out bulletins. However, if somebody is having a problem, I would like that...
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Product
Our providers are really happy with the flawless ease of use of PointClickCare's system. The...
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Relationship, Value
I would advise others looking at PointClickCare to go for it but get involved. PointClickCare has a...
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Relationship
PointClickCare’s support is improving. Their wait time for support is astronomical. They are getting...
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Culture, Value
PointClickCare has a great core module, but when we start adding to it, it is like a new car with...
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Relationship
PointClickCare is meeting the needs and is pretty good about being proactive. I have worked and...
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Loyalty
We just went through a reevaluation to make sure PointClickCare is our go-forward plan. Looking at...
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Operations, Product
A lot of my SNF wish-list items are to fix the breaks that have happened in the upgrades....
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Operations, Product
I have used PointClickCare's system for almost my entire career from organization to organization,...
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Loyalty, Product
Since we implemented the system, there have been a lot of external software programs that have been...
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Product
When it comes to the system I try to really make sure that my team members, including the end users...
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Relationship
The product seems to be very user friendly, and the vendor is very good about helping us with our...
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Operations
When we did the implementation and crossed over from the previous solution, PointClickCare was very...
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Culture, Product
Most operating software has horrible accounting packages that are tagged onto them. With...
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Culture, Value
The vendor doesn't charge for every little thing; I don't see that we are being charged for any...
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Relationship
PointClickCare is continually improving. If there is something out there that needs to happen, they...
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Product
PointClickCare seems to have the right tools available for the needs of our community. The system is...
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Relationship
With PointClickCare, I feel like I'm heard when it comes to questions, concerns, making purchases,...
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Value
PointClickCare doesn’t charge for every little thing. I get a lot of classes, information, and...
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Relationship
With PointClickCare, sometimes it seems like our service tickets are sitting out there for quite a...
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Product, Value
With PointClickCare, there is a lot of interoperability. We can work with pharmacies seamlessly and...
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Value
I was disappointed because we used to use the payment portal through PointClickCare, and that was...
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Product
PointClickCare is very easy for our clinical end users, and getting their documentation is probably...
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Loyalty, Product
PointClickCare has provided their data to another organization so that we can look at the outcomes...
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Product
There is a lawsuit going on with PointClickCare right now related to the APIs and a third-party app...
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Value
PointClickCare does charge for a lot of things, but they are fair. When a new product comes out,...
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Operations, Product
The one thing I don't like in PointClickCare is if I am trying to find my previous note from maybe a...
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Operations
I had a little training on PointClickCare, but I mostly learned how to use it on my own.
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Operations, Product
I used PointClickCare before at another organization, so I was very familiar with the way it works,...
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Relationship
Almost every time we call PointClickCare with a big problem, it gets solved by the person we call,...
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Culture
PointClickCare is a really weird animal when it comes to what they have available. They have several...
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Product, Value
When we were still on paper, it would take multiple employees several hours to actually get to the...
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Loyalty, Product
There is nothing necessarily new that PointClickCare has developed that I am aware of, but we are...
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Relationship, Product
PointClickCare could improve some of the system's modules. I have had several calls with them about...
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Relationship
I have had calls with PointClickCare’s IT people. They worked on some of my suggestions, but then...
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Product
We use the dashboard a lot, but on the clinical dashboard, there is no way to print a report other...
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Operations, Product
The functionality of the program is mostly what keeps us with PointClickCare. It is easy to train...
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Relationship
We have a good relationship with PointClickCare. However, they are such a large company that our...
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Product, Value
PointClickCare's 24-hour report doesn't meet all of our needs, and it can be very cumbersome and...
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Operations, Product
I have used several EHRs, and PointClickCare's EHR is right up there. However, it takes...
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Value
There are some things that we don't use from PointClickCare because those things have an extra cost....
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Product
The upgrades from PointClickCare haven't done anything significant to improve our quality or...
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Product
PointClickCare's system does a really good job of meeting our needs. We have done a lot of things...
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Relationship, Product
There are some small things that I wish were more customizable in PointClickCare's system. At times,...
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Culture, Relationship, Product, Value
Every time I ask PointClickCare for an enhancement, I have to give a little statement about why it...
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Relationship
Our relationship with PointClickCare is great. They are very responsive and flexible. Our facilities...
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Operations, Product
I like how PointClickCare's solution is not busy when we are in the system. But sometimes, if we...
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Relationship
I know my project manager submits my enhancement requests and follows up. They are absolutely...
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Product
I would like to see a medication inventory capability within the system just to make sure that we...
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Product
Sometimes the color coding in PointClickCare's solution is confusing to me. The system shows green...
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Operations
We paid more to have an assigned trainer for the launch of PointClickCare's solution, and that was...
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Relationship, Product
Some of the little issues that I run into with PointClickCare are because I don't have management...
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Relationship, Operations
I do like that PointClickCare kind of questions things before it actually makes a change. There was...
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Culture
We had asked for a specific module integration, and we had to go to the PointClickCare marketplace...
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Culture, Relationship, Value
PointClickCare told us that if we wanted to get ahead of the line in terms of support, we would have...
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Relationship, Product
I don't know what PointClickCare is doing, but we seem to have a lot of downtime now. We never had...
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Relationship, Operations
If I had to make a choice, I would buy PointClickCare's system again. However, I have been very...
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Relationship
I am my organization's support person for the system, so everyone calls me. When I am not there,...
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Product
Our other system integrates with PointClickCare and scrubs everything for us. That makes it pretty...
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Operations, Product
There are certain aspects of the system that aren't very easy to use. I have to reach out to people...
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Operations
When we first started integrating the system, the vendor's teams were really helpful, and the...
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Culture, Loyalty, Value
All of PointClickCare's modules come at a cost. We no longer do billing through their system. We...
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Operations
We would have liked to have had the vendor do the implementation themselves instead of...
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Relationship
The vendor's support is still shaky, so that is an issue. We are not getting immediate answers to...
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Loyalty, Product
I preferred our previous solution to PointClickCare. It was much more user friendly, at least on the...
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Loyalty
We are moving away from PointClickCare’s CRM to a different product. I tend to think that...
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Loyalty, Value
I think we are on the path to PointClickCare supporting our integration goals, but this required us...
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Loyalty, Relationship
We are pretty forward thinking on our technology platforms, so we use PointClickCare as our EHR and...
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Operations
A while ago, PointClickCare refreshed our training database without telling us and wiped out years...
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Operations
A new module in PointClickCare called PDPM Coach looks exciting. The demo we got was not good, but I...
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Loyalty, Relationship, Product
CMS implemented enhanced barrier precautions, and in PointClickCare those exist in the infection...
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Relationship, Operations
PointClickCare has changed a lot. I have been using their software for a long time. Somebody who...
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Relationship
We have an account manager who is really out there trying their best. If I am really struggling with...
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Relationship
PointClickCare’s support is horrible. I have had cases out for a very long time and still can't get...
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Relationship, Operations, Product
PointClickCare would do very well if staff would use it. The challenge is getting the staff to...
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Product
PointClickCare is the most intuitive, easiest, and best software out there to meet the needs of our...
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Product
The financial package in PointClickCare is working well for us, and I think it is moving pretty...
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Operations
The initial training from PointClickCare was very good. The solution is also very easy for our staff...
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Product
The challenges we have with the solution have more to do with how my company's people set things up....
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Operations, Value
We do our own implementation. I don't use the vendor because that is too expensive, so what...
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Product
The way the dashboard is set up makes PointClickCare super easy. Compared to the other EMRs,...
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Relationship, Product
I don't think PointClickCare is meeting our exact needs. They are good, and they are the industry...
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Loyalty, Product
I think PointClickCare is not talking to the end users. End users are wasting a lot of time going...
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Product
PointClickCare’s technology was very groundbreaking for me in the very beginning. But in the last...
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Product, Value
The system is lacking in reporting functionality, and the vendor wants to charge us for reports. The...
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Operations, Value
PointClickCare does the absolute opposite of avoiding charging for every little thing. There are a...
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Product
I'm very dissatisfied with the eINTERACT program in PointClickCare. It is a component that the...
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Operations
When I started, our instance of PointClickCare's software was very out of date. Having worked with...
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Relationship, Product
There is so much more PointClickCare can do. We don't need all the bells and whistles, but for what...
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Operations, Product
PointClickCare’s biggest strength is the ease of use. It is very intuitive, simple, and easy to pick...
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Relationship, Operations
There is a huge time gap with the support team. They are not timely in responding. The knowledge...
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Operations, Product
With PointClickCare, there is no comparison with other electronic health records in the skilled...
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Operations
PointClickCare is very easy to use, and it's by far the easiest to navigate. We can make changes...
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Product
The charting, ADLs, medication pass, and all the other clinical things are working well in the product....
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Relationship, Product
In terms of integration, the vendor needs to address the long-standing issue of a very clumsy method...
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Relationship
PointClickCare needs to do a better job of communicating when they have global glitches. A lot of...
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Culture, Relationship
I wouldn't say that PointClickCare keeps all of their promises because they promised us some things...
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Operations
PointClickCare's training is pretty much self-service training unless organizations want to pay a...
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Operations
With high staff turnover, it is hard to keep everyone trained at the level that they need to be in...
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Relationship
PointClickCare has switched the way that they do customer service. They don't want us to call in...
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Culture, Value
PointClickCare has gotten better about charging for every little thing. They have heard the...
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Culture, Relationship
I like PointClickCare. I think they try to keep all their promises, but they are too big for their...
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Culture, Product
PointClickCare is probably one of the better EHRs I have worked with if not the best. It is not bad....
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Relationship
PointClickCare used to be super good. We could call and ask for help, and they were kind and...
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Relationship
PointClickCare’s response time is 24–48 hours depending on how we mark a ticket. They ask many...
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Culture, Relationship
We have had several meetings with our customer service representative to learn more about one...
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Relationship, Product
The recent MDS changes were a disaster, and I still can't pull a report from PointClickCare to give...
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Operations
There is not much I don't care for in PointClickCare's system. The vendor provides great education,...
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Product
The system's reporting options could be better. PointClickCare offers a lot of ways to get data, but...
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Relationship
The direct support individuals who we work with are great, and they answer us in a timely manner....
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Relationship
PointClickCare tries to listen to us and respond, and they follow through on things.
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Operations, Value
PointClickCare offers ongoing training for new products, but it costs money to get a full retraining...
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Product
The system is pretty user friendly. It is easy to toggle between screens, and the system is easy to...
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Product
I like the analytics and the reports I'm able to get in the dashboard. I enjoy the overall...
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Product
Overall, PointClickCare is a user-friendly program. We call it our Cadillac. We are very impressed...
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Operations
PointClickCare does a good job with training. They have their number-one training software company...
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Product
PointClickCare is missing the functionalities of compliance with certain order sets. We have to...
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Product
We would like PointClickCare to communicate with itself. There are communication pitfalls in the...
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Product
I have had issues with the universal data access tracking in the system. Sometimes, patients who we...
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Culture, Relationship, Operations
PointClickCare isn't proactive. We had some pitfalls that turned into issues, and we also had to...
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Culture, Value
We have different skilled nursing facilities and a signed contract for everything to be integrated....
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Relationship, Product
A while ago, there was a large update to the MDS. PointClickCare removed a specific section in their...
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Product
I love the design of PointClickCare. In theory, the functionality looks great, and the ease of use...
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Relationship
I don't know when, but PointClickCare (PCC) moved to a call center. They have changed the way they...
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Relationship
I have a customer success manager from PointClickCare, and they work hard to solve my problems, but...
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Value
To help with our return on investment, PointClickCare could allow more customizations in their...
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Product
PointClickCare has a monopoly. Nothing else in the market is better than PointClickCare's software,...
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Relationship
We have open communication with PointClickCare. Anytime we see an area where they could improve, we...
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Product
There are some things missing in the core product that we would like to see get added. There is a...
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Operations
PointClickCare does a good job with training and pharmacy integrations. Their analytics training is...
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Relationship
PointClickCare is awful about communication. They are reactive.
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Product
One of our executives didn’t feel like our previous product was well known enough by clinical staff...
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Operations
PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...
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Loyalty
With the health center SNF closures, PointClickCare is trying to find what their future focus is....
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Operations
PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...
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Relationship, Operations, Product
PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...
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Relationship, Operations, Product
PointClickCare is very easy to use. We can navigate around very easily.
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Relationship
The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...
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Relationship, Operations
In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...
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Loyalty, Value
We previously had another product that was kind of a fancy alert system. PointClickCare had a system...
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Product, Value
PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...
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Relationship, Product
There are a few things I think PointClickCare should have integrated into their system. They love to...
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Product
PointClickCare's system doesn't have a report writer. They have some standard reports. From a...
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Operations, Product
PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...
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Relationship
PointClickCare switches their people around all the time. I kind of understand that, but at the same...
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Relationship, Product, Value
The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...
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Relationship, Operations
We had an issue arise. It was brought to my attention that the software had a problem that was...
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Operations
We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....
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