PointClickCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
PointClickCare is more user-friendly compared to other solutions, and we can integrate a lot of...
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Operations
The con of PointClickCare is that the vendor doesn't teach us how to configure things anymore. They...
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Loyalty, Relationship
For support, PointClickCare is going to a ticket system. We are losing the human touch everywhere....
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Relationship, Operations, Product
PointClickCare is easy to use. We literally just have to point and click for a lot of things. I like...
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Culture, Value
It seems like every new feature with PointClickCare is a little more expensive. Now that AI is...
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Relationship, Product
I like the fact that we could use PointClickCare right off the shelf and didn't have to customize...
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Operations
PointClickCare has an online library, and it is great, but I would like more live webinars. It would...
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Product
PointClickCare is using AI right now, and we are considering it for their wound app on our phones....
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Culture, Value
When we reach out to PointClickCare to see how much something is going to be, we don’t have to sit...
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Relationship
I have been overall happy with PointClickCare's customer service. When we have had issues, and those...
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Culture, Value
We have been adding things on a lot, so we spent time with PointClickCare doing a module review and...
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Relationship
Our biggest frustration with PointClickCare is that there has been a change in our point of contact...
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Product
It would be helpful if PointClickCare could have a section to build consents. We currently do...
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Relationship
PointClickCare’s support depends on the problem. One thing I have learned very quickly is that...
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Relationship
With the size of PointClickCare, the staff members all have very specific tasks that they are in...
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Operations
We implemented PointClickCare during the COVID-19 pandemic, so our frontline staff members had to...
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Product
While we own the data in PointClickCare, we don’t have access to live data, so that does create an...
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Value
PointClickCare is expensive. We went out and got the pie in the sky; we got pretty much every...
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Culture
When we renewed our contract with PointClickCare, we got all the information up front about the...
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Operations
PointClickCare trained a group of people here at our organization, and while many of them are...
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Loyalty, Operations
We moved from an absolutely terrible solution to PointClickCare, so we went from the worst to the...
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Product
The only thing that I can think of that the system might be missing would be automatic narcotic counts....
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Culture, Relationship
PointClickCare is more like a partner than a software vendor. They try to find out what we need...
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Operations
A couple of years ago, we paid for Medicaid billing training through PointClickCare. The trainers...
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Loyalty, Relationship
We are canceling PointClickCare because of their customer service. There is really no one to call...
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Culture
Typically, if there is a module or something I want to add to our contract with PointClickCare, I...
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Product
There used to be a program called Skin and Wound that was integrated with the solution, but it was...
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Operations
I have had some fun stuff with PointClickCare, especially as relates to going from the SNF and when...
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Culture, Relationship
When I call our sales representative from PointClickCare, I generally don't get a response, or if I...
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Product
I'm a PointClickCare fan. I like it better than any other software for long-term care, and most of...
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Product, Value
I would definitely recommend PointClickCare's solution. We have our challenges, but nothing is perfect....
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Product
PointClickCare's solution is very stable. We rarely experience downtime with it. We very rarely ever...
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Culture
Invoices from PointClickCare list the facility the invoice is for, since we use them across multiple...
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Relationship
PointClickCare's support team is not great. It is a struggle if we need to add something, have a...
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Operations
PointClickCare has good training resources. They contract with Relias, an online training platform...
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Relationship, Product
Some of the system's modules lack configurability, especially the risk manager module. That module...
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Relationship, Product
The system's flexibility allows organizations to tailor the system to their operational needs rather...
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Product
PointClickCare’s system meets all our needs for medical record tracking. Some of the point-of-care...
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Product
There are certain components that we are not allowed to import back into the product, and that...
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Loyalty, Operations, Product
I would like to see PointClickCare incorporate AI, but they are already talking about it...
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Loyalty, Product, Value
There are certain programs in PointClickCare's system, such as the predictive return to hospital,...
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Relationship
Over the last year, PointClickCare has come to know our organization a lot better, and we have grown...
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Relationship
PointClickCare's response times are really quick, but that is because we know who to ask and where...
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Culture, Value
PointClickCare charges us for every little thing, but they are up front with what their charges are....
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Relationship
It seems like we have to make several calls or send several emails to get what we want from...
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Operations, Product
PointClickCare's system is very user friendly, and it has a nice infection control program. It is...
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Relationship, Product
PointClickCare is trying, especially given the regulatory environment. What they are offering in...
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Relationship
Right now, PointClickCare is making an effort to recover the relationship. To be fair, it started...
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Relationship, Operations, Product
I would like PointClickCare to help SNFs enable open notes and responses, but I have essentially...
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Product
In long-term care, there is a need for better discharge summaries and more insight into what is...
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Loyalty, Product
I know what PointClickCare is bringing to the SNF program, and their road map is right on point with...
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Product
For PointClickCare's SNF system, the issue comes back to volume limitations. We do not have a large...
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Relationship, Product
The software itself is very user-friendly, and the partnership with the PointClickCare team is phenomenal....
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Operations
PointClickCare could provide updated options in the training. The actual training, knowledge, and...
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Culture, Value
Everything we look at adding or improving in PointClickCare's system comes with a significant...
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Operations, Product
PointClickCare's solution is very user-friendly and easy to train on, even for staff members without...
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Relationship
PointClickCare has noticeably slowed down their response times over at least the past year. When I...
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Loyalty, Product
We want to use AI to identify trigger words in documentation. For example, if a nurse documents...
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Operations
The implementation process involved a lot of virtual training, and because of circumstances with our...
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Operations
PointClickCare has been pretty good overall, but their training process has been very virtual. For...
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Culture, Relationship, Product
All throughout the process, we have asked about the solution's capabilities. The vendor will often...
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Operations
I think virtual training works well in most cases when dealing with an EHR, but it could be helpful...
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Loyalty, Product
We are still struggling with integration. The issue may be more on our end, but we need the vendor's...
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Culture, Operations
I know there is some stuff that PointClickCare is working on, but I just haven't seen the demos or...
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Culture, Operations
I find that companies do not always realize how difficult it can be to get contracts and agreements...
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Relationship, Operations
We did experience some delays as well as a disconnect between the clinical and financial sides,...
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Product
What I like most about PointClickCare is its ease of use. Our reimbursement tool and the minimum...
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Relationship, Product
Things are going pretty well with PointClickCare's solution. We just did a general ledger change...
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Value
PointClickCare's solution is expensive. We are spending tens of thousands a month on that software...
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Loyalty, Product
The way the solution exchanges need information was the one area where we saw improvement over our...
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Relationship, Product
It takes a while to get access to people who are empowered to solve our problems, but I guess that...
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Loyalty
In our sector, there are pretty much two companies in the game in town. We can choose either...
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Loyalty, Relationship
PointClickCare has been posting a bunch of notices that the system has a new look coming. They...
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Operations, Product
We don't really get to do a lot of customization in the system. We get what the vendor produces....
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Relationship, Product
It is nice that I can log in to PointClickCare’s Marketplace and activate my own integration. There...
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Relationship, Product
The system isn’t one of my favorite applications. I'm used to another vendor’s system that I have...
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Relationship
I haven’t heard about any major issues with PointClickCare. The only thing that I hear is that their...
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Value
There are a lot of things that PointClickCare introduces to make our workflow better, but they come...
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Culture, Operations, Product
Sometimes the system doesn't function the way it is supposed to. There are glitches in the system,...
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Loyalty, Relationship, Product
I know PointClickCare is working on AI. I don't know how long that is going to take.
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Relationship, Product
PointClickCare doesn’t keep all their promises for nursing. Nursing is a little hard. Sometimes it...
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Loyalty
We don't plan on switching. I do like PointClickCare because the system is user-friendly.
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Product
Most of the reports from PointClickCare’s solution are downloadable as CSV or Excel files. However,...
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Relationship
The support from PointClickCare is like any other ticketing support system. Based on the urgency...
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Operations, Product
The ease of use for PointClickCare's solution is strong. If I were to throw somebody into the...
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Loyalty, Product
Integration with PointClickCare's solution is hard because of the landscape we are in....
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Operations
PointClickCare has courses for ongoing training, and the initial training that we had when we were...
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Value
PointClickCare's solution is really flexible. We have to put work into it, but that is okay because...
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Relationship, Product
Very rarely does PointClickCare's solution have outages. If there is an outage, it is minor and not...
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Culture, Loyalty, Value
PointClickCare's solution is, by far, the most affordable system we use. PointClickCare offers us...
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Relationship
PointClickCare’s customer support has actually gotten better recently. However, pretty much every...
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Operations
PointClickCare has so many customers that use their product so many different ways that their...
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Relationship, Product
PointClickCare has put a lot of effort in years past into expanding their market. For those of us...
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Culture
PointClickCare is pretty straightforward to use, but the vendor's salespeople are not end users, so...
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Relationship, Operations, Product
PointClickCare has a website, and they have a separate but connected platform where they post...
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Relationship, Value
PointClickCare continues adding things to some of their dashboards and insights platforms. Every new...
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Culture, Loyalty, Relationship
The challenge that we have with PointClickCare, and frankly every software provider, is them...
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Value
PointClickCare is getting better at this, but we have to pay money to do integrations, and to access...
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Loyalty, Operations, Product
PointClickCare's system is very user-friendly. When we were comparing EHRs for long-term care, our...
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Product
There are always little things here and there that PointClickCare could improve, like the way the...
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Product
The order management and the ability to interconnect evaluations and care plans are the biggest...
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Relationship, Product
One of the vendor’s visions has to do with adding AI capabilities in the software. Our people have...
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Product, Value
The product has been quality to use.
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Relationship
If I don’t get an answer, I just know who to call. I can work with people at any level at...
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Loyalty, Relationship, Product
The system's discharge functionality is a big thing that the vendor should work to improve. They...
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Culture, Product
PointClickCare's billing software is super strong. The vendor should continue with that. They have...
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Operations
During our implementation, we had weekly meetings with PointClickCare where they definitely kept us...
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Culture, Value
PointClickCare doesn't avoid charging for every little thing. That is a problem. I think the...
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Operations
The most lacking part of our implementation was the vendor's training. That training was all remote,...
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Loyalty, Product
There is a big upgrade coming to improve the system's look and feel. My rating for the system's ease...
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Relationship, Operations
When we did a PointClickCare-to-PointClickCare conversion, the vendor lacked some expertise. I don't...
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Relationship, Product
PointClickCare has kept all of their promises up to this point. So far, working with PointClickCare...
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Loyalty
PointClickCare is heading toward building more AI into their system, and with the new leadership,...
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Operations, Value
PointClickCare is moving to a self-serve implementation, even though they charge implementation...
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Loyalty
PointClickCare is taking a step back and looking at their core platform, as they have just gone...
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Relationship
If we call in, sometimes we can be on hold for 45 minutes before we actually get a human, and even...
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Relationship
We have talked to PointClickCare about revamping their support system. They have users who are...
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Culture, Value
Because we have been on the product for so long, we have had to bolt on pieces as they have been...
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Relationship, Operations, Product
Things with PointClickCare are good, and we have had some reimbursement and MDS changes recently....
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Product
Clinically, PointClickCare is really pretty sound. The assessments, the flow, and the process really...
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Relationship
PointClickCare's success manager is a good person who is very helpful.
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Loyalty, Operations, Product
We went with PointClickCare because most employees have had some sort of experience with the system,...
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Operations
PointClickCare keeps having virtual trainings for us, even after implementation. That is great, but...
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Product, Value
PointClickCare doesn't integrate with our food service delivery system, and that would be a nice...
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Relationship
I really like PointClickCare. They are easy to get in touch with, and they walk us through things.
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Product
If I were paying for the solution, I would buy PointClickCare again. PointClickCare is easy to use....
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Operations
When we are onboarding new team members, a lot of them are already familiar with PointClickCare, and...
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Relationship
I have gotten web support from PointClickCare, and the response was satisfactory. We get alerts...
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Operations
PointClickCare has self-guided training in their system. I haven't had any training otherwise. I...
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Relationship, Product
With PointClickCare’s web support, when we initially put in a request for assistance, we are given...
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Relationship, Product
PointClickCare gives alerts through our IT team, and they give us a heads-up. That is fine, but...
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Relationship
PointClickCare delivers on their promises. They believe in their product, and they listen to their...
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Relationship
PointClickCare doesn’t just do enhancements for one customer; an enhancement is going to be for...
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Loyalty, Product
I like some of the reporting in PointClickCare's system, the new clinical product, and the AI. The...
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Relationship
PointClickCare is great. I love everybody there from the top to the bottom; there is one person I...
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Product
I would like PointClickCare to give us more autonomy to turn things on or off. When we upload...
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Operations
PointClickCare does a good job with the implementation. They make it very comfortable for all...
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Product
PointClickCare is in-depth. We can dig as deep as we want. The system is available to those who need...
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Relationship, Product
We have had a lot of challenges with the system's interface with our pharmacy. That has made a mess...
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Product
Our care plans and residents' information all integrate in PointClickCare. When we enter things in...
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Loyalty, Relationship, Product
PointClickCare has been pushing us to convert over to their senior living database, but we have...
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Product
PointClickCare is stable for the most part, but we have had issues with its performance lately. We...
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Relationship
PointClickCare doesn’t keep timely promises. Because we have been with PointClickCare for so long,...
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Product
I like the usability of PointClickCare's system. It is easy to learn, and the workflow is good. The...
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Product
There are little things here and there that could make the workflow easier in PointClickCare, like...
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Loyalty, Product
Based on my experience, PointClickCare is really not meeting our needs. There is a wound module that...
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Product
PointClickCare is probably a good product, and once we get in there, it is easy to figure out, but...
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Relationship
We have had a lack of support from PointClickCare, and when I have questions, they really don't know...
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Relationship, Operations
I don't know the PointClickCare system very well, and I feel like the vendor doesn't care that I...
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Product
The issue with PointClickCare is that they do not easily integrate with others. I might be...
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Loyalty, Relationship, Product
PointClickCare is reactive. They do a lot of updates, and we often find that the product crashes on...
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Relationship
I'm very vocal when I go to PointClickCare. I talk about some of the functionalities and how certain...
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Value
PointClickCare charges for every little thing. They do not avoid charging at all. Years ago, we...
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Product
We ideally want to see pictures in our system, but I don't see an option to upload pictures in...
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Product
I like how we can use PointClickCare on our phones. That is a good, helpful aspect. Compared to what...
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Operations, Product
The thing with PointClickCare is that I don't feel it is very intuitive. We have to go through each...
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Relationship, Operations
PointClickCare does regular upgrades, and they send out communications on what they are working on....
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Relationship, Product, Value
This solution is extremely user-friendly, and we can always reach somebody who works at...
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Relationship
PointClickCare's system is Best in KLAS. The vendor is the most innovative EHR vendor in our...
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Product
There is not much to PointClickCare's system. It is pretty easy. What makes the financials software...
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Relationship
PointClickCare may have policies, but that doesn’t mean their staff members always abide by those...
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Product
If people and customers use the PointClickCare software the way it has been designed, they are very...
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Value
Other people would say PointClickCare nickel-and-dimes us, but I have a whole different philosophy...
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Relationship, Product
PointClickCare is always adding new things. There are some fixes that PointClickCare needs to do in...
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Culture, Relationship
PointClickCare does send notices out, and we are fortunate to have an awesome account manager with...
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Relationship
When calling PointClickCare, I often wait a long time for them to answer the phone. I hear the music...
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Relationship
On the web-based PointClickCare system, I can create a case and receive a standard email confirming...
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Relationship, Product
With PointClickCare, when I create a case on the web, they ask me to rank its urgency, like whether...
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Loyalty, Relationship
I spoke with someone from another organization that uses PointClickCare's system. While they also...
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Relationship
A standout for PointClickCare is their Pulse community. Customers can go to that platform, connect...
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Relationship, Product
PointClickCare is always progressive and stays up-to-date with the regulations and technologies as...
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Operations, Product
I don't like some of the upgrades. That is a personal preference. For example, when PointClickCare...
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Product
We would like the ability to retire some things and not have to label them a certain way so that the...
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Relationship
I don't know whether I'm blessed with my support from PointClickCare, but the current team...
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Relationship
The support from PointClickCare is probably the one area that I am testy about. If we put a ticket...
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Culture, Value
PointClickCare charges for everything. It seems like whenever we need to look at anything,...
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Loyalty, Operations
I don't think the education and the rollout of PointClickCare Connect were good, and they needed...
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Operations
PointClickCare has a lot of cooks in the kitchen. Their software is also rather cookie-cutter. In...
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Relationship
I have had some challenges with PointClickCare recently, but I'm trying to look at the bigger...
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Operations
PointClickCare puts out a lot of training videos. Their recent training where they partnered with...
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Operations
I do most of the training now, but for PointClickCare’s initial training, we used one of their...
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Value
We had a different EHR before PointClickCare's solution, and that has been my only comparison, but...
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Culture, Value
It would be nice if PointClickCare developed their own portal because we have crazy fees with the...
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