PointClickCare (LTC) Commentary

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PointClickCare should make their online self-paced training and customized training more specific....

In the last year, things with PointClickCare have definitely been better. They kind of have a sense...

The vendor's upper management is wonderful. But we don’t like the speed at which things are...

We've got so much in the works with PointClickCare now. I can't think of something that they're not...

We're looking for partners. We don't want someone who essentially only cares about us paying our...

I don't think the PointClickCare training was intense, and it was not as conducive as it should have...

PointClickCare costs too much. Anything that we add on is an additional charge, and we have to be...

PointClickCare is very user friendly, and it is very easy to find what we're looking for. It is...

The notifications in PointClickCare are not in my face. It is not like I can send the notifications...

We are doing great with PointClickCare. I'm very engaged with their customer success team, their...

I really like that all the modules are integrated with each other in PointClickCare's software. So...

PointClickCare is a little behind in the AI realm. I would like to see them develop a chart-advising...

We have had very successful state surveys and regulatory compliance where we have had zero...

PointClickCare is doing a lot right now with AI solutions, and they are taking customer feedback...

When it comes to training with PointClickCare, we get assigned a project manager and an...

If we want to buy more of PointClickCare’s platform, the vendor always gives us a draft quote so...

PointClickCare doesn’t really have a training program. They have changed a lot. For brand-new...

We have had a problem lately with PointClickCare with the Medicare certifications. We got...

We have a new customer success manager and account manager from PointClickCare; those people change...

PointClickCare does well when it is working. Right now, the vendor is into making the software look...

Some of our leadership people who have used a different platform don’t have anything positive to say...

PointClickCare is more user-friendly compared to other solutions, and we can integrate a lot of...

The con of PointClickCare is that the vendor doesn't teach us how to configure things anymore. They...

For support, PointClickCare is going to a ticket system. We are losing the human touch everywhere....

PointClickCare is easy to use. We literally just have to point and click for a lot of things. I like...

It seems like every new feature with PointClickCare is a little more expensive. Now that AI is...

I like the fact that we could use PointClickCare right off the shelf and didn't have to customize...

PointClickCare has an online library, and it is great, but I would like more live webinars. It would...

PointClickCare is using AI right now, and we are considering it for their wound app on our phones....

When we reach out to PointClickCare to see how much something is going to be, we don’t have to sit...

I have been overall happy with PointClickCare's customer service. When we have had issues, and those...

We have been adding things on a lot, so we spent time with PointClickCare doing a module review and...

Our biggest frustration with PointClickCare is that there has been a change in our point of contact...

It would be helpful if PointClickCare could have a section to build consents. We currently do...

PointClickCare’s support depends on the problem. One thing I have learned very quickly is that...

With the size of PointClickCare, the staff members all have very specific tasks that they are in...

We implemented PointClickCare during the COVID-19 pandemic, so our frontline staff members had to...

While we own the data in PointClickCare, we don’t have access to live data, so that does create an...

PointClickCare is expensive. We went out and got the pie in the sky; we got pretty much every...

When we renewed our contract with PointClickCare, we got all the information up front about the...

PointClickCare trained a group of people here at our organization, and while many of them are...

We moved from an absolutely terrible solution to PointClickCare, so we went from the worst to the...

The only thing that I can think of that the system might be missing would be automatic narcotic counts....

PointClickCare is more like a partner than a software vendor. They try to find out what we need...

A couple of years ago, we paid for Medicaid billing training through PointClickCare. The trainers...

We are canceling PointClickCare because of their customer service. There is really no one to call...

Typically, if there is a module or something I want to add to our contract with PointClickCare, I...

There used to be a program called Skin and Wound that was integrated with the solution, but it was...

I have had some fun stuff with PointClickCare, especially as relates to going from the SNF and when...

When I call our sales representative from PointClickCare, I generally don't get a response, or if I...

I'm a PointClickCare fan. I like it better than any other software for long-term care, and most of...

I would definitely recommend PointClickCare's solution. We have our challenges, but nothing is perfect....

PointClickCare's solution is very stable. We rarely experience downtime with it. We very rarely ever...

Invoices from PointClickCare list the facility the invoice is for, since we use them across multiple...

PointClickCare's support team is not great. It is a struggle if we need to add something, have a...

PointClickCare has good training resources. They contract with Relias, an online training platform...

Some of the system's modules lack configurability, especially the risk manager module. That module...

The system's flexibility allows organizations to tailor the system to their operational needs rather...

PointClickCare’s system meets all our needs for medical record tracking. Some of the point-of-care...

There are certain components that we are not allowed to import back into the product, and that...

I would like to see PointClickCare incorporate AI, but they are already talking about it...

There are certain programs in PointClickCare's system, such as the predictive return to hospital,...

Over the last year, PointClickCare has come to know our organization a lot better, and we have grown...

PointClickCare's response times are really quick, but that is because we know who to ask and where...

PointClickCare charges us for every little thing, but they are up front with what their charges are....

It seems like we have to make several calls or send several emails to get what we want from...

PointClickCare's system is very user friendly, and it has a nice infection control program. It is...

PointClickCare is trying, especially given the regulatory environment. What they are offering in...

Right now, PointClickCare is making an effort to recover the relationship. To be fair, it started...

I would like PointClickCare to help SNFs enable open notes and responses, but I have essentially...

In long-term care, there is a need for better discharge summaries and more insight into what is...

I know what PointClickCare is bringing to the SNF program, and their road map is right on point with...

For PointClickCare's SNF system, the issue comes back to volume limitations. We do not have a large...

The software itself is very user-friendly, and the partnership with the PointClickCare team is phenomenal....

PointClickCare could provide updated options in the training. The actual training, knowledge, and...

Everything we look at adding or improving in PointClickCare's system comes with a significant...

PointClickCare's solution is very user-friendly and easy to train on, even for staff members without...

PointClickCare has noticeably slowed down their response times over at least the past year. When I...

We want to use AI to identify trigger words in documentation. For example, if a nurse documents...

The implementation process involved a lot of virtual training, and because of circumstances with our...

PointClickCare has been pretty good overall, but their training process has been very virtual. For...

All throughout the process, we have asked about the solution's capabilities. The vendor will often...

I think virtual training works well in most cases when dealing with an EHR, but it could be helpful...

We are still struggling with integration. The issue may be more on our end, but we need the vendor's...

I know there is some stuff that PointClickCare is working on, but I just haven't seen the demos or...

I find that companies do not always realize how difficult it can be to get contracts and agreements...

We did experience some delays as well as a disconnect between the clinical and financial sides,...

What I like most about PointClickCare is its ease of use. Our reimbursement tool and the minimum...

Things are going pretty well with PointClickCare's solution. We just did a general ledger change...

PointClickCare's solution is expensive. We are spending tens of thousands a month on that software...

The way the solution exchanges need information was the one area where we saw improvement over our...

It takes a while to get access to people who are empowered to solve our problems, but I guess that...

In our sector, there are pretty much two companies in the game in town. We can choose either...

PointClickCare has been posting a bunch of notices that the system has a new look coming. They...

We don't really get to do a lot of customization in the system. We get what the vendor produces....

It is nice that I can log in to PointClickCare’s Marketplace and activate my own integration. There...

The system isn’t one of my favorite applications. I'm used to another vendor’s system that I have...

I haven’t heard about any major issues with PointClickCare. The only thing that I hear is that their...

There are a lot of things that PointClickCare introduces to make our workflow better, but they come...

Sometimes the system doesn't function the way it is supposed to. There are glitches in the system,...

I know PointClickCare is working on AI. I don't know how long that is going to take.

PointClickCare doesn’t keep all their promises for nursing. Nursing is a little hard. Sometimes it...

We don't plan on switching. I do like PointClickCare because the system is user-friendly.

Most of the reports from PointClickCare’s solution are downloadable as CSV or Excel files. However,...

The support from PointClickCare is like any other ticketing support system. Based on the urgency...

The ease of use for PointClickCare's solution is strong. If I were to throw somebody into the...

Integration with PointClickCare's solution is hard because of the landscape we are in....

PointClickCare has courses for ongoing training, and the initial training that we had when we were...

PointClickCare's solution is really flexible. We have to put work into it, but that is okay because...

Very rarely does PointClickCare's solution have outages. If there is an outage, it is minor and not...

PointClickCare's solution is, by far, the most affordable system we use. PointClickCare offers us...

PointClickCare’s customer support has actually gotten better recently. However, pretty much every...

PointClickCare has so many customers that use their product so many different ways that their...

PointClickCare has put a lot of effort in years past into expanding their market. For those of us...

PointClickCare is pretty straightforward to use, but the vendor's salespeople are not end users, so...

PointClickCare has a website, and they have a separate but connected platform where they post...

PointClickCare continues adding things to some of their dashboards and insights platforms. Every new...

The challenge that we have with PointClickCare, and frankly every software provider, is them...

PointClickCare is getting better at this, but we have to pay money to do integrations, and to access...

PointClickCare's system is very user-friendly. When we were comparing EHRs for long-term care, our...

There are always little things here and there that PointClickCare could improve, like the way the...

The order management and the ability to interconnect evaluations and care plans are the biggest...

One of the vendor’s visions has to do with adding AI capabilities in the software. Our people have...

The product has been quality to use.

If I don’t get an answer, I just know who to call. I can work with people at any level at...

The system's discharge functionality is a big thing that the vendor should work to improve. They...

PointClickCare's billing software is super strong. The vendor should continue with that. They have...

During our implementation, we had weekly meetings with PointClickCare where they definitely kept us...

PointClickCare doesn't avoid charging for every little thing. That is a problem. I think the...

The most lacking part of our implementation was the vendor's training. That training was all remote,...

There is a big upgrade coming to improve the system's look and feel. My rating for the system's ease...

When we did a PointClickCare-to-PointClickCare conversion, the vendor lacked some expertise. I don't...

PointClickCare has kept all of their promises up to this point. So far, working with PointClickCare...

PointClickCare is heading toward building more AI into their system, and with the new leadership,...

PointClickCare is moving to a self-serve implementation, even though they charge implementation...

PointClickCare is taking a step back and looking at their core platform, as they have just gone...

If we call in, sometimes we can be on hold for 45 minutes before we actually get a human, and even...

We have talked to PointClickCare about revamping their support system. They have users who are...

Because we have been on the product for so long, we have had to bolt on pieces as they have been...

Things with PointClickCare are good, and we have had some reimbursement and MDS changes recently....

Clinically, PointClickCare is really pretty sound. The assessments, the flow, and the process really...

PointClickCare's success manager is a good person who is very helpful.

We went with PointClickCare because most employees have had some sort of experience with the system,...

PointClickCare keeps having virtual trainings for us, even after implementation. That is great, but...

PointClickCare doesn't integrate with our food service delivery system, and that would be a nice...

I really like PointClickCare. They are easy to get in touch with, and they walk us through things.

If I were paying for the solution, I would buy PointClickCare again. PointClickCare is easy to use....

When we are onboarding new team members, a lot of them are already familiar with PointClickCare, and...

I have gotten web support from PointClickCare, and the response was satisfactory. We get alerts...

PointClickCare has self-guided training in their system. I haven't had any training otherwise. I...

With PointClickCare’s web support, when we initially put in a request for assistance, we are given...

PointClickCare gives alerts through our IT team, and they give us a heads-up. That is fine, but...