PointClickCare (LTC) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
If you don't have a login, getting started is easy.
User Commentary
Product, Value
We have had very successful state surveys and regulatory compliance where we have had zero...
Login or Create an Account to see details.
Value
PointClickCare is doing a lot right now with AI solutions, and they are taking customer feedback...
Login or Create an Account to see details.
Operations
When it comes to training with PointClickCare, we get assigned a project manager and an...
Login or Create an Account to see details.
Culture, Value
If we want to buy more of PointClickCare’s platform, the vendor always gives us a draft quote so...
Login or Create an Account to see details.
Operations
PointClickCare doesn’t really have a training program. They have changed a lot. For brand-new...
Login or Create an Account to see details.
Relationship, Value
We have had a problem lately with PointClickCare with the Medicare certifications. We got...
Login or Create an Account to see details.
Relationship
We have a new customer success manager and account manager from PointClickCare; those people change...
Login or Create an Account to see details.
Relationship
PointClickCare does well when it is working. Right now, the vendor is into making the software look...
Login or Create an Account to see details.
Loyalty, Relationship
Some of our leadership people who have used a different platform don’t have anything positive to say...
Login or Create an Account to see details.
Product
PointClickCare is more user-friendly compared to other solutions, and we can integrate a lot of...
Login or Create an Account to see details.
Operations
The con of PointClickCare is that the vendor doesn't teach us how to configure things anymore. They...
Login or Create an Account to see details.
Loyalty, Relationship
For support, PointClickCare is going to a ticket system. We are losing the human touch everywhere....
Login or Create an Account to see details.
Relationship, Operations, Product
PointClickCare is easy to use. We literally just have to point and click for a lot of things. I like...
Login or Create an Account to see details.
Culture, Value
It seems like every new feature with PointClickCare is a little more expensive. Now that AI is...
Login or Create an Account to see details.
Relationship, Product
I like the fact that we could use PointClickCare right off the shelf and didn't have to customize...
Login or Create an Account to see details.
Operations
PointClickCare has an online library, and it is great, but I would like more live webinars. It would...
Login or Create an Account to see details.
Product
PointClickCare is using AI right now, and we are considering it for their wound app on our phones....
Login or Create an Account to see details.
Culture, Value
When we reach out to PointClickCare to see how much something is going to be, we don’t have to sit...
Login or Create an Account to see details.
Relationship
I have been overall happy with PointClickCare's customer service. When we have had issues, and those...
Login or Create an Account to see details.
Culture, Value
We have been adding things on a lot, so we spent time with PointClickCare doing a module review and...
Login or Create an Account to see details.
Relationship
Our biggest frustration with PointClickCare is that there has been a change in our point of contact...
Login or Create an Account to see details.
Product
It would be helpful if PointClickCare could have a section to build consents. We currently do...
Login or Create an Account to see details.
Relationship
PointClickCare’s support depends on the problem. One thing I have learned very quickly is that...
Login or Create an Account to see details.
Relationship
With the size of PointClickCare, the staff members all have very specific tasks that they are in...
Login or Create an Account to see details.
Operations
We implemented PointClickCare during the COVID-19 pandemic, so our frontline staff members had to...
Login or Create an Account to see details.
Product
While we own the data in PointClickCare, we don’t have access to live data, so that does create an...
Login or Create an Account to see details.
Value
PointClickCare is expensive. We went out and got the pie in the sky; we got pretty much every...
Login or Create an Account to see details.
Culture
When we renewed our contract with PointClickCare, we got all the information up front about the...
Login or Create an Account to see details.
Operations
PointClickCare trained a group of people here at our organization, and while many of them are...
Login or Create an Account to see details.
Loyalty, Operations
We moved from an absolutely terrible solution to PointClickCare, so we went from the worst to the...
Login or Create an Account to see details.
Product
The only thing that I can think of that the system might be missing would be automatic narcotic counts....
Login or Create an Account to see details.
Culture, Relationship
PointClickCare is more like a partner than a software vendor. They try to find out what we need...
Login or Create an Account to see details.
Operations
A couple of years ago, we paid for Medicaid billing training through PointClickCare. The trainers...
Login or Create an Account to see details.
Loyalty, Relationship
We are canceling PointClickCare because of their customer service. There is really no one to call...
Login or Create an Account to see details.
Culture
Typically, if there is a module or something I want to add to our contract with PointClickCare, I...
Login or Create an Account to see details.
Product
There used to be a program called Skin and Wound that was integrated with the solution, but it was...
Login or Create an Account to see details.
Operations
I have had some fun stuff with PointClickCare, especially as relates to going from the SNF and when...
Login or Create an Account to see details.
Culture, Relationship
When I call our sales representative from PointClickCare, I generally don't get a response, or if I...
Login or Create an Account to see details.
Product
I'm a PointClickCare fan. I like it better than any other software for long-term care, and most of...
Login or Create an Account to see details.
Product, Value
I would definitely recommend PointClickCare's solution. We have our challenges, but nothing is perfect....
Login or Create an Account to see details.
Product
PointClickCare's solution is very stable. We rarely experience downtime with it. We very rarely ever...
Login or Create an Account to see details.
Culture
Invoices from PointClickCare list the facility the invoice is for, since we use them across multiple...
Login or Create an Account to see details.
Relationship
PointClickCare's support team is not great. It is a struggle if we need to add something, have a...
Login or Create an Account to see details.
Operations
PointClickCare has good training resources. They contract with Relias, an online training platform...
Login or Create an Account to see details.
Relationship, Product
Some of the system's modules lack configurability, especially the risk manager module. That module...
Login or Create an Account to see details.
Relationship, Product
The system's flexibility allows organizations to tailor the system to their operational needs rather...
Login or Create an Account to see details.
Product
PointClickCare’s system meets all our needs for medical record tracking. Some of the point-of-care...
Login or Create an Account to see details.
Product
There are certain components that we are not allowed to import back into the product, and that...
Login or Create an Account to see details.
Loyalty, Operations, Product
I would like to see PointClickCare incorporate AI, but they are already talking about it...
Login or Create an Account to see details.
Loyalty, Product, Value
There are certain programs in PointClickCare's system, such as the predictive return to hospital,...
Login or Create an Account to see details.
Relationship
Over the last year, PointClickCare has come to know our organization a lot better, and we have grown...
Login or Create an Account to see details.
Relationship
PointClickCare's response times are really quick, but that is because we know who to ask and where...
Login or Create an Account to see details.
Culture, Value
PointClickCare charges us for every little thing, but they are up front with what their charges are....
Login or Create an Account to see details.
Relationship
It seems like we have to make several calls or send several emails to get what we want from...
Login or Create an Account to see details.
Operations, Product
PointClickCare's system is very user friendly, and it has a nice infection control program. It is...
Login or Create an Account to see details.
Relationship, Product
PointClickCare is trying, especially given the regulatory environment. What they are offering in...
Login or Create an Account to see details.
Relationship
Right now, PointClickCare is making an effort to recover the relationship. To be fair, it started...
Login or Create an Account to see details.
Relationship, Operations, Product
I would like PointClickCare to help SNFs enable open notes and responses, but I have essentially...
Login or Create an Account to see details.
Product
In long-term care, there is a need for better discharge summaries and more insight into what is...
Login or Create an Account to see details.
Loyalty, Product
I know what PointClickCare is bringing to the SNF program, and their road map is right on point with...
Login or Create an Account to see details.
Product
For PointClickCare's SNF system, the issue comes back to volume limitations. We do not have a large...
Login or Create an Account to see details.
Relationship, Product
The software itself is very user-friendly, and the partnership with the PointClickCare team is phenomenal....
Login or Create an Account to see details.
Operations
PointClickCare could provide updated options in the training. The actual training, knowledge, and...
Login or Create an Account to see details.
Culture, Value
Everything we look at adding or improving in PointClickCare's system comes with a significant...
Login or Create an Account to see details.
Operations, Product
PointClickCare's solution is very user-friendly and easy to train on, even for staff members without...
Login or Create an Account to see details.
Relationship
PointClickCare has noticeably slowed down their response times over at least the past year. When I...
Login or Create an Account to see details.
Loyalty, Product
We want to use AI to identify trigger words in documentation. For example, if a nurse documents...
Login or Create an Account to see details.
Operations
The implementation process involved a lot of virtual training, and because of circumstances with our...
Login or Create an Account to see details.
Operations
PointClickCare has been pretty good overall, but their training process has been very virtual. For...
Login or Create an Account to see details.
Culture, Relationship, Product
All throughout the process, we have asked about the solution's capabilities. The vendor will often...
Login or Create an Account to see details.
Operations
I think virtual training works well in most cases when dealing with an EHR, but it could be helpful...
Login or Create an Account to see details.
Loyalty, Product
We are still struggling with integration. The issue may be more on our end, but we need the vendor's...
Login or Create an Account to see details.
Culture, Operations
I know there is some stuff that PointClickCare is working on, but I just haven't seen the demos or...
Login or Create an Account to see details.
Culture, Operations
I find that companies do not always realize how difficult it can be to get contracts and agreements...
Login or Create an Account to see details.
Relationship, Operations
We did experience some delays as well as a disconnect between the clinical and financial sides,...
Login or Create an Account to see details.
Product
What I like most about PointClickCare is its ease of use. Our reimbursement tool and the minimum...
Login or Create an Account to see details.
Relationship, Product
Things are going pretty well with PointClickCare's solution. We just did a general ledger change...
Login or Create an Account to see details.
Value
PointClickCare's solution is expensive. We are spending tens of thousands a month on that software...
Login or Create an Account to see details.
Loyalty, Product
The way the solution exchanges need information was the one area where we saw improvement over our...
Login or Create an Account to see details.
Relationship, Product
It takes a while to get access to people who are empowered to solve our problems, but I guess that...
Login or Create an Account to see details.
Loyalty
In our sector, there are pretty much two companies in the game in town. We can choose either...
Login or Create an Account to see details.
Loyalty, Relationship
PointClickCare has been posting a bunch of notices that the system has a new look coming. They...
Login or Create an Account to see details.
Operations, Product
We don't really get to do a lot of customization in the system. We get what the vendor produces....
Login or Create an Account to see details.
Relationship, Product
It is nice that I can log in to PointClickCare’s Marketplace and activate my own integration. There...
Login or Create an Account to see details.
Relationship, Product
The system isn’t one of my favorite applications. I'm used to another vendor’s system that I have...
Login or Create an Account to see details.
Relationship
I haven’t heard about any major issues with PointClickCare. The only thing that I hear is that their...
Login or Create an Account to see details.
Value
There are a lot of things that PointClickCare introduces to make our workflow better, but they come...
Login or Create an Account to see details.
Culture, Operations, Product
Sometimes the system doesn't function the way it is supposed to. There are glitches in the system,...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I know PointClickCare is working on AI. I don't know how long that is going to take.
Login or Create an Account to see details.
Relationship, Product
PointClickCare doesn’t keep all their promises for nursing. Nursing is a little hard. Sometimes it...
Login or Create an Account to see details.
Loyalty
We don't plan on switching. I do like PointClickCare because the system is user-friendly.
Login or Create an Account to see details.
Product
Most of the reports from PointClickCare’s solution are downloadable as CSV or Excel files. However,...
Login or Create an Account to see details.
Relationship
The support from PointClickCare is like any other ticketing support system. Based on the urgency...
Login or Create an Account to see details.
Operations, Product
The ease of use for PointClickCare's solution is strong. If I were to throw somebody into the...
Login or Create an Account to see details.
Loyalty, Product
Integration with PointClickCare's solution is hard because of the landscape we are in....
Login or Create an Account to see details.
Operations
PointClickCare has courses for ongoing training, and the initial training that we had when we were...
Login or Create an Account to see details.
Value
PointClickCare's solution is really flexible. We have to put work into it, but that is okay because...
Login or Create an Account to see details.
Relationship, Product
Very rarely does PointClickCare's solution have outages. If there is an outage, it is minor and not...
Login or Create an Account to see details.
Culture, Loyalty, Value
PointClickCare's solution is, by far, the most affordable system we use. PointClickCare offers us...
Login or Create an Account to see details.
Relationship
PointClickCare’s customer support has actually gotten better recently. However, pretty much every...
Login or Create an Account to see details.
Operations
PointClickCare has so many customers that use their product so many different ways that their...
Login or Create an Account to see details.
Relationship, Product
PointClickCare has put a lot of effort in years past into expanding their market. For those of us...
Login or Create an Account to see details.
Culture
PointClickCare is pretty straightforward to use, but the vendor's salespeople are not end users, so...
Login or Create an Account to see details.
Relationship, Operations, Product
PointClickCare has a website, and they have a separate but connected platform where they post...
Login or Create an Account to see details.
Relationship, Value
PointClickCare continues adding things to some of their dashboards and insights platforms. Every new...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
The challenge that we have with PointClickCare, and frankly every software provider, is them...
Login or Create an Account to see details.
Value
PointClickCare is getting better at this, but we have to pay money to do integrations, and to access...
Login or Create an Account to see details.
Loyalty, Operations, Product
PointClickCare's system is very user-friendly. When we were comparing EHRs for long-term care, our...
Login or Create an Account to see details.
Product
There are always little things here and there that PointClickCare could improve, like the way the...
Login or Create an Account to see details.
Product
The order management and the ability to interconnect evaluations and care plans are the biggest...
Login or Create an Account to see details.
Relationship, Product
One of the vendor’s visions has to do with adding AI capabilities in the software. Our people have...
Login or Create an Account to see details.
Product, Value
The product has been quality to use.
Login or Create an Account to see details.
Relationship
If I don’t get an answer, I just know who to call. I can work with people at any level at...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The system's discharge functionality is a big thing that the vendor should work to improve. They...
Login or Create an Account to see details.
Culture, Product
PointClickCare's billing software is super strong. The vendor should continue with that. They have...
Login or Create an Account to see details.
Operations
During our implementation, we had weekly meetings with PointClickCare where they definitely kept us...
Login or Create an Account to see details.
Culture, Value
PointClickCare doesn't avoid charging for every little thing. That is a problem. I think the...
Login or Create an Account to see details.
Operations
The most lacking part of our implementation was the vendor's training. That training was all remote,...
Login or Create an Account to see details.
Loyalty, Product
There is a big upgrade coming to improve the system's look and feel. My rating for the system's ease...
Login or Create an Account to see details.
Relationship, Operations
When we did a PointClickCare-to-PointClickCare conversion, the vendor lacked some expertise. I don't...
Login or Create an Account to see details.
Relationship, Product
PointClickCare has kept all of their promises up to this point. So far, working with PointClickCare...
Login or Create an Account to see details.
Loyalty
PointClickCare is heading toward building more AI into their system, and with the new leadership,...
Login or Create an Account to see details.
Operations, Value
PointClickCare is moving to a self-serve implementation, even though they charge implementation...
Login or Create an Account to see details.
Loyalty
PointClickCare is taking a step back and looking at their core platform, as they have just gone...
Login or Create an Account to see details.
Relationship
If we call in, sometimes we can be on hold for 45 minutes before we actually get a human, and even...
Login or Create an Account to see details.
Relationship
We have talked to PointClickCare about revamping their support system. They have users who are...
Login or Create an Account to see details.
Culture, Value
Because we have been on the product for so long, we have had to bolt on pieces as they have been...
Login or Create an Account to see details.
Relationship, Operations, Product
Things with PointClickCare are good, and we have had some reimbursement and MDS changes recently....
Login or Create an Account to see details.
Product
Clinically, PointClickCare is really pretty sound. The assessments, the flow, and the process really...
Login or Create an Account to see details.
Relationship
PointClickCare's success manager is a good person who is very helpful.
Login or Create an Account to see details.
Loyalty, Operations, Product
We went with PointClickCare because most employees have had some sort of experience with the system,...
Login or Create an Account to see details.
Operations
PointClickCare keeps having virtual trainings for us, even after implementation. That is great, but...
Login or Create an Account to see details.
Product, Value
PointClickCare doesn't integrate with our food service delivery system, and that would be a nice...
Login or Create an Account to see details.
Relationship
I really like PointClickCare. They are easy to get in touch with, and they walk us through things.
Login or Create an Account to see details.
Product
If I were paying for the solution, I would buy PointClickCare again. PointClickCare is easy to use....
Login or Create an Account to see details.
Operations
When we are onboarding new team members, a lot of them are already familiar with PointClickCare, and...
Login or Create an Account to see details.
Relationship
I have gotten web support from PointClickCare, and the response was satisfactory. We get alerts...
Login or Create an Account to see details.
Operations
PointClickCare has self-guided training in their system. I haven't had any training otherwise. I...
Login or Create an Account to see details.
Relationship, Product
With PointClickCare’s web support, when we initially put in a request for assistance, we are given...
Login or Create an Account to see details.
Relationship, Product
PointClickCare gives alerts through our IT team, and they give us a heads-up. That is fine, but...
Login or Create an Account to see details.
Relationship
PointClickCare delivers on their promises. They believe in their product, and they listen to their...
Login or Create an Account to see details.
Relationship
PointClickCare doesn’t just do enhancements for one customer; an enhancement is going to be for...
Login or Create an Account to see details.
Loyalty, Product
I like some of the reporting in PointClickCare's system, the new clinical product, and the AI. The...
Login or Create an Account to see details.
Relationship
PointClickCare is great. I love everybody there from the top to the bottom; there is one person I...
Login or Create an Account to see details.
Product
I would like PointClickCare to give us more autonomy to turn things on or off. When we upload...
Login or Create an Account to see details.
Operations
PointClickCare does a good job with the implementation. They make it very comfortable for all...
Login or Create an Account to see details.
Product
PointClickCare is in-depth. We can dig as deep as we want. The system is available to those who need...
Login or Create an Account to see details.
Relationship, Product
We have had a lot of challenges with the system's interface with our pharmacy. That has made a mess...
Login or Create an Account to see details.
Product
Our care plans and residents' information all integrate in PointClickCare. When we enter things in...
Login or Create an Account to see details.
Loyalty, Relationship, Product
PointClickCare has been pushing us to convert over to their senior living database, but we have...
Login or Create an Account to see details.
Product
PointClickCare is stable for the most part, but we have had issues with its performance lately. We...
Login or Create an Account to see details.
Relationship
PointClickCare doesn’t keep timely promises. Because we have been with PointClickCare for so long,...
Login or Create an Account to see details.
Product
I like the usability of PointClickCare's system. It is easy to learn, and the workflow is good. The...
Login or Create an Account to see details.
Product
There are little things here and there that could make the workflow easier in PointClickCare, like...
Login or Create an Account to see details.
Loyalty, Product
Based on my experience, PointClickCare is really not meeting our needs. There is a wound module that...
Login or Create an Account to see details.
Product
PointClickCare is probably a good product, and once we get in there, it is easy to figure out, but...
Login or Create an Account to see details.
Relationship
We have had a lack of support from PointClickCare, and when I have questions, they really don't know...
Login or Create an Account to see details.
Relationship, Operations
I don't know the PointClickCare system very well, and I feel like the vendor doesn't care that I...
Login or Create an Account to see details.
Product
The issue with PointClickCare is that they do not easily integrate with others. I might be...
Login or Create an Account to see details.
Loyalty, Relationship, Product
PointClickCare is reactive. They do a lot of updates, and we often find that the product crashes on...
Login or Create an Account to see details.
Relationship
I'm very vocal when I go to PointClickCare. I talk about some of the functionalities and how certain...
Login or Create an Account to see details.
Value
PointClickCare charges for every little thing. They do not avoid charging at all. Years ago, we...
Login or Create an Account to see details.
Product
We ideally want to see pictures in our system, but I don't see an option to upload pictures in...
Login or Create an Account to see details.
Product
I like how we can use PointClickCare on our phones. That is a good, helpful aspect. Compared to what...
Login or Create an Account to see details.
Operations, Product
The thing with PointClickCare is that I don't feel it is very intuitive. We have to go through each...
Login or Create an Account to see details.
Relationship, Operations
PointClickCare does regular upgrades, and they send out communications on what they are working on....
Login or Create an Account to see details.
Relationship, Product, Value
This solution is extremely user-friendly, and we can always reach somebody who works at...
Login or Create an Account to see details.
Relationship
PointClickCare's system is Best in KLAS. The vendor is the most innovative EHR vendor in our...
Login or Create an Account to see details.
Product
There is not much to PointClickCare's system. It is pretty easy. What makes the financials software...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout