PointClickCare (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Product

The upgrades from PointClickCare haven't done anything significant to improve our quality or...

Sep 2024
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VP/Other Executive

Product

PointClickCare's system does a really good job of meeting our needs. We have done a lot of things...

Sep 2024
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VP/Other Executive

Relationship, Product

There are some small things that I wish were more customizable in PointClickCare's system. At times,...

Sep 2024
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VP/Other Executive

Culture, Relationship, Product, Value

Every time I ask PointClickCare for an enhancement, I have to give a little statement about why it...

Sep 2024
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VP/Other Executive

Relationship

Our relationship with PointClickCare is great. They are very responsive and flexible. Our facilities...

Sep 2024
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VP/Other Executive

Operations, Product

I like how PointClickCare's solution is not busy when we are in the system. But sometimes, if we...

Sep 2024
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VP/Other Executive

Relationship

I know my project manager submits my enhancement requests and follows up. They are absolutely...

Sep 2024
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VP/Other Executive

Product

I would like to see a medication inventory capability within the system just to make sure that we...

Sep 2024
||
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VP/Other Executive

Product

Sometimes the color coding in PointClickCare's solution is confusing to me. The system shows green...

Sep 2024
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VP/Other Executive

Operations

We paid more to have an assigned trainer for the launch of PointClickCare's solution, and that was...

Sep 2024
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Analyst/Coordinator

Relationship, Product

Some of the little issues that I run into with PointClickCare are because I don't have management...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

I do like that PointClickCare kind of questions things before it actually makes a change. There was...

Sep 2024
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Nurse

Culture

We had asked for a specific module integration, and we had to go to the PointClickCare marketplace...

Sep 2024
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Nurse

Culture, Relationship, Value

PointClickCare told us that if we wanted to get ahead of the line in terms of support, we would have...

Sep 2024
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Nurse

Relationship, Product

I don't know what PointClickCare is doing, but we seem to have a lot of downtime now. We never had...

Sep 2024
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Nurse

Relationship, Operations

If I had to make a choice, I would buy PointClickCare's system again. However, I have been very...

Sep 2024
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Nurse

Relationship

I am my organization's support person for the system, so everyone calls me. When I am not there,...

Sep 2024
||
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VP/Other Executive

Product

Our other system integrates with PointClickCare and scrubs everything for us. That makes it pretty...

Sep 2024
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VP/Other Executive

Operations, Product

There are certain aspects of the system that aren't very easy to use. I have to reach out to people...

Sep 2024
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VP/Other Executive

Operations

When we first started integrating the system, the vendor's teams were really helpful, and the...

Sep 2024
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VP/Other Executive

Culture, Loyalty, Value

All of PointClickCare's modules come at a cost. We no longer do billing through their system. We...

Sep 2024
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Director

Operations

We would have liked to have had the vendor do the implementation themselves instead of...

Aug 2024
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Director

Relationship

The vendor's support is still shaky, so that is an issue. We are not getting immediate answers to...

Aug 2024
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Director

Loyalty, Product

I preferred our previous solution to PointClickCare. It was much more user friendly, at least on the...

Aug 2024
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CEO/President

Loyalty

We are moving away from PointClickCare’s CRM to a different product. I tend to think that...

Jun 2024
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CEO/President

Loyalty, Value

I think we are on the path to PointClickCare supporting our integration goals, but this required us...

Jun 2024
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CEO/President

Loyalty, Relationship

We are pretty forward thinking on our technology platforms, so we use PointClickCare as our EHR and...

Jun 2024
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Manager

Operations

A while ago, PointClickCare refreshed our training database without telling us and wiped out years...

Jun 2024
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Manager

Operations

A new module in PointClickCare called PDPM Coach looks exciting. The demo we got was not good, but I...

Jun 2024
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Manager

Loyalty, Relationship, Product

CMS implemented enhanced barrier precautions, and in PointClickCare those exist in the infection...

Jun 2024
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Manager

Relationship, Operations

PointClickCare has changed a lot. I have been using their software for a long time. Somebody who...

Jun 2024
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Manager

Relationship

We have an account manager who is really out there trying their best. If I am really struggling with...

Jun 2024
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Manager

Relationship

PointClickCare’s support is horrible. I have had cases out for a very long time and still can't get...

Jun 2024
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Manager

Relationship, Operations, Product

PointClickCare would do very well if staff would use it. The challenge is getting the staff to...

Jun 2024
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Manager

Product

PointClickCare is the most intuitive, easiest, and best software out there to meet the needs of our...

Jun 2024
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VP/Other Executive

Product

The financial package in PointClickCare is working well for us, and I think it is moving pretty...

Jun 2024
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VP/Other Executive

Operations

The initial training from PointClickCare was very good. The solution is also very easy for our staff...

Jun 2024
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VP/Other Executive

Product

The challenges we have with the solution have more to do with how my company's people set things up....

Jun 2024
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VP/Other Executive

Operations, Value

We do our own implementation. I don't use the vendor because that is too expensive, so what...

May 2024
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VP/Other Executive

Product

The way the dashboard is set up makes PointClickCare super easy. Compared to the other EMRs,...

May 2024
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VP/Other Executive

Relationship, Product

I don't think PointClickCare is meeting our exact needs. They are good, and they are the industry...

May 2024
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VP/Other Executive

Loyalty, Product

I think PointClickCare is not talking to the end users. End users are wasting a lot of time going...

May 2024
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VP/Other Executive

Product

PointClickCare’s technology was very groundbreaking for me in the very beginning. But in the last...

May 2024
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VP/Other Executive

Product, Value

The system is lacking in reporting functionality, and the vendor wants to charge us for reports. The...

May 2024
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VP/Other Executive

Operations, Value

PointClickCare does the absolute opposite of avoiding charging for every little thing. There are a...

May 2024
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VP/Other Executive

Product

I'm very dissatisfied with the eINTERACT program in PointClickCare. It is a component that the...

May 2024
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Director

Operations

When I started, our instance of PointClickCare's software was very out of date. Having worked with...

May 2024
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Director

Relationship, Product

There is so much more PointClickCare can do. We don't need all the bells and whistles, but for what...

May 2024
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Director

Operations, Product

PointClickCare’s biggest strength is the ease of use. It is very intuitive, simple, and easy to pick...

Apr 2024
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Director

Relationship, Operations

There is a huge time gap with the support team. They are not timely in responding. The knowledge...

Apr 2024
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Manager

Operations, Product

With PointClickCare, there is no comparison with other electronic health records in the skilled...

Apr 2024
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Manager

Operations

PointClickCare is very easy to use, and it's by far the easiest to navigate. We can make changes...

Apr 2024
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Director

Product

The charting, ADLs, medication pass, and all the other clinical things are working well in the product....

Apr 2024
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Director

Relationship, Product

In terms of integration, the vendor needs to address the long-standing issue of a very clumsy method...

Apr 2024
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Director

Relationship

PointClickCare needs to do a better job of communicating when they have global glitches. A lot of...

Apr 2024
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Director

Culture, Relationship

I wouldn't say that PointClickCare keeps all of their promises because they promised us some things...

Apr 2024
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Director

Operations

PointClickCare's training is pretty much self-service training unless organizations want to pay a...

Apr 2024
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Director

Operations

With high staff turnover, it is hard to keep everyone trained at the level that they need to be in...

Apr 2024
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Director

Relationship

PointClickCare has switched the way that they do customer service. They don't want us to call in...

Apr 2024
||
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VP/Other Executive

Culture, Value

PointClickCare has gotten better about charging for every little thing. They have heard the...

Mar 2024
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VP/Other Executive

Culture, Relationship

I like PointClickCare. I think they try to keep all their promises, but they are too big for their...

Mar 2024
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VP/Other Executive

Culture, Product

PointClickCare is probably one of the better EHRs I have worked with if not the best. It is not bad....

Mar 2024
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VP/Other Executive

Relationship

PointClickCare used to be super good. We could call and ask for help, and they were kind and...

Mar 2024
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VP/Other Executive

Relationship

PointClickCare’s response time is 24–48 hours depending on how we mark a ticket. They ask many...

Mar 2024
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VP/Other Executive

Culture, Relationship

We have had several meetings with our customer service representative to learn more about one...

Mar 2024
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VP/Other Executive

Relationship, Product

The recent MDS changes were a disaster, and I still can't pull a report from PointClickCare to give...

Mar 2024
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VP/Other Executive

Operations

There is not much I don't care for in PointClickCare's system. The vendor provides great education,...

Mar 2024
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Director

Product

The system's reporting options could be better. PointClickCare offers a lot of ways to get data, but...

Mar 2024
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Director

Relationship

The direct support individuals who we work with are great, and they answer us in a timely manner....

Mar 2024
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Director

Relationship

PointClickCare tries to listen to us and respond, and they follow through on things.

Mar 2024
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Director

Operations, Value

PointClickCare offers ongoing training for new products, but it costs money to get a full retraining...

Mar 2024
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Director

Product

The system is pretty user friendly. It is easy to toggle between screens, and the system is easy to...

Mar 2024
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VP/Other Executive

Product

I like the analytics and the reports I'm able to get in the dashboard. I enjoy the overall...

Mar 2024
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VP/Other Executive

Product

Overall, PointClickCare is a user-friendly program. We call it our Cadillac. We are very impressed...

Mar 2024
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Manager

Operations

PointClickCare does a good job with training. They have their number-one training software company...

Mar 2024
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Manager

Product

PointClickCare is missing the functionalities of compliance with certain order sets. We have to...

Mar 2024
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Manager

Product

We would like PointClickCare to communicate with itself. There are communication pitfalls in the...

Mar 2024
||
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Manager

Product

I have had issues with the universal data access tracking in the system. Sometimes, patients who we...

Mar 2024
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Manager

Culture, Relationship, Operations

PointClickCare isn't proactive. We had some pitfalls that turned into issues, and we also had to...

Mar 2024
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Manager

Culture, Value

We have different skilled nursing facilities and a signed contract for everything to be integrated....

Mar 2024
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Manager

Relationship, Product

A while ago, there was a large update to the MDS. PointClickCare removed a specific section in their...

Mar 2024
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Manager

Product

I love the design of PointClickCare. In theory, the functionality looks great, and the ease of use...

Mar 2024
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Manager

Relationship

I don't know when, but PointClickCare (PCC) moved to a call center. They have changed the way they...

Mar 2024
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Manager

Relationship

I have a customer success manager from PointClickCare, and they work hard to solve my problems, but...

Mar 2024
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Manager

Value

To help with our return on investment, PointClickCare could allow more customizations in their...

Mar 2024
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Manager

Product

PointClickCare has a monopoly. Nothing else in the market is better than PointClickCare's software,...

Mar 2024
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Nurse

Relationship

We have open communication with PointClickCare. Anytime we see an area where they could improve, we...

Mar 2024
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Nurse

Product

There are some things missing in the core product that we would like to see get added. There is a...

Mar 2024
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Analyst/Coordinator

Operations

PointClickCare does a good job with training and pharmacy integrations. Their analytics training is...

Feb 2024
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Analyst/Coordinator

Relationship

PointClickCare is awful about communication. They are reactive.

Feb 2024
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Director

Product

One of our executives didn’t feel like our previous product was well known enough by clinical staff...

Feb 2024
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COO

Operations

PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...

Feb 2024
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COO

Loyalty

With the health center SNF closures, PointClickCare is trying to find what their future focus is....

Feb 2024
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CEO/President

Operations

PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...

Feb 2024
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CEO/President

Relationship, Operations, Product

PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...

Feb 2024
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Director

Relationship, Operations, Product

PointClickCare is very easy to use. We can navigate around very easily.

Feb 2024
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Director

Relationship

The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...

Feb 2024
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Director

Relationship, Operations

In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...

Feb 2024
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CEO/President

Loyalty, Value

We previously had another product that was kind of a fancy alert system. PointClickCare had a system...

Feb 2024
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CEO/President

Product, Value

PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...

Feb 2024
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CEO/President

Relationship, Product

There are a few things I think PointClickCare should have integrated into their system. They love to...

Feb 2024
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CEO/President

Product

PointClickCare's system doesn't have a report writer. They have some standard reports. From a...

Feb 2024
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CEO/President

Operations, Product

PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...

Feb 2024
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CEO/President

Relationship

PointClickCare switches their people around all the time. I kind of understand that, but at the same...

Feb 2024
||
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CEO/President

Relationship, Product, Value

The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...

Feb 2024
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CEO/President

Relationship, Operations

We had an issue arise. It was brought to my attention that the software had a problem that was...

Feb 2024
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CEO/President

Operations

We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....

Feb 2024
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Manager

Loyalty, Product

PointClickCare is the third EHR that I have worked on in my career, and it has been the best so far....

Jan 2024
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Director

Loyalty, Product

A wish-list item I have is encounter documentation and billing, but PointClickCare is working on...

Jan 2024
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Director

Relationship

Communication is a big issue with PointClickCare. We had calls with the PointClickCare team to ask a...

Jan 2024
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Director

Loyalty, Relationship

We are in the process of prepping for some upgrades, and PointClickCare isn't answering all of our...

Jan 2024
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(0)
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Director

Operations, Product

Right now, PointClickCare only integrates with one learning management system because PointClickCare...

Jan 2024
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Director

Culture, Relationship

We do a pretty good job of communicating with PointClickCare anytime we see a need or are having an...

Jan 2024
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CEO/President

Operations, Value

PointClickCare charges for every little thing. I needed help setting stuff up, and I had to pay to...

Jan 2024
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(0)
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CEO/President

Relationship, Operations

The people at PointClickCare are great. If we pick up the phone and call, that is the worst possible...

Jan 2024
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(0)
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CEO/President

Value

PointClickCare charges us for every little thing. Our clinical factors are always changing, and...

Jan 2024
||
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CEO/President

Value

I would tell a peer that PointClickCare has the best EHR, but PointClickCare will nickel-and-dime...

Jan 2024
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CEO/President

Relationship, Value

PointClickCare is really good at staying ahead, being ready, and doing things. There are still...

Jan 2024
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Director

Value

PointClickCare charges us à la carte for a lot of things that we think should be included in our...

Jan 2024
||
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Director

Culture

Sometimes, there will be delivery dates on things, and PointClickCare will tell us that they won't...

Jan 2024
||
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Director

Operations, Product

The system's ease of use is pretty good. Its software keeps us going with it because that software...

Jan 2024
||
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Director

Relationship

PointClickCare's support isn't as good or forthcoming as it used to be. The vendor used to put...

Jan 2024
||
(0)
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Director

Relationship

PointClickCare needs to listen to their customers more often and respond to issues more quickly and...

Jan 2024
||
(0)
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Director

Relationship

Our last representative from PointClickCare was very nice. That individual came to visit us and was...

Jan 2024
||
(0)
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VP/Other Executive

Product

There are multiple facilities within our interface, and the biggest hitch is that when it comes to...

Jan 2024
||
(0)
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VP/Other Executive

Product

We want to be more efficient and maximize the amount of documentation that we can do on any given...

Jan 2024
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VP/Other Executive

Relationship

My PointClickCare account manager is amazing. I would give them 10 stars every single day. They are...

Jan 2024
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VP/Other Executive

Relationship

When we call PointClickCare, there are people on the other end of the phone who answer us and share...

Jan 2024
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VP/Other Executive

Operations

PointClickCare’s training is a bit of a mixed bag. In the beginning, the training was really great,...

Jan 2024
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VP/Other Executive

Relationship, Product

PointClickCare is very user friendly overall. Sometimes getting some changes in there is an issue...

Jan 2024
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VP/Other Executive

Product

The EMR link in PointClickCare is buried. My end users need to get to the EMR quickly, and if they...

Jan 2024
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Director

Product

The system is pretty flexible, and we can make modifications to ADLs or nursing medication...

Jan 2024
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Director

Loyalty, Product

The vital sign limits in PointClickCare will send out alerts every single time we enter one. We had...

Jan 2024
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Director

Loyalty, Value

PointClickCare integrates with our hospital systems, but it doesn't necessarily meet our integration...

Jan 2024
||
(0)
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Director

Relationship

PointClickCare's support people are always very responsive, and they will get back to us in a few...

Jan 2024
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Director

Operations

PointClickCare has a lot of interactive training that is very hands-on. They also have a lot of...

Jan 2024
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Director

Relationship

Our relationship with PointClickCare is average. I have been working with PointClickCare for a few...

Jan 2024
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Director

Culture, Operations

We added one of PointClickCare’s platforms recently. I had a pharmacy change, and we added...

Jan 2024
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Director

Relationship, Product

Regarding all of the new SNF regulations, PointClickCare hasn't made a lot of functionality that...

Jan 2024
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Director

Culture, Value

PointClickCare’s recent philosophy has been not offering a lot of new technology but introducing us...

Jan 2024
||
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Director

Value

If I were to recommend PointClickCare, based on my experiences, the decision for people is all about...

Jan 2024
||
(0)
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Director

Relationship, Product

With every single problem we have with PointClickCar's system, we go into their help section and...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

PointClickCare does a good job with some things that were challenging for us before, but the...

Jan 2024
||
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Analyst/Coordinator

Relationship

My biggest complaint about PointClickCare is that they don't give customers enough time with an...

Jan 2024
||
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Analyst/Coordinator

Value

PointClickCare is so expensive, but is probably worth the money, especially when I contrast our...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

I don't make decisions very easily because I like to look at all options and data and do my own...

Jan 2024
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Director

Loyalty, Value

PointClickCare is not a cheap product. Time after time, we have been unable to boost profitability...

Jan 2024
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Director

Loyalty

There have been a lot of statements made in years past by PointClickCare regarding updates coming to...

Jan 2024
||
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Director

Relationship

PointClickCare’s support can be very frustrating. There are a lot of time lapses with support cases....

Jan 2024
||
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Director

Operations, Value

Some parts of the product are very intuitive, but there isn't necessarily a specific system for...

Jan 2024
||
(0)
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Director

Culture

PointClickCare is making updates to existing products. Those updates are pretty much spot on, and...

Jan 2024
||
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Director

Relationship

PointClickCare has grand visions and goals, and they have a conference every year where they...

Jan 2024
||
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Director

Product

I struggle with the lack of reporting capabilities on certain things. When we can't extract the...

Jan 2024
||
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Director

Operations

PointClickCare is such a large company, and they have had to make very generic processes when it...

Jan 2024
||
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Director

Value

PointClickCare has opportunities for integrations that are offered free of charge. But I think some...

Jan 2024
||
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Director

Operations

PointClickCare’s service team is pretty responsive, and their process for the implementation is...

Jan 2024
||
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Director

Product

Ease of use is where PointClickCare really has moved and continues to move the needle. Some things...

Jan 2024
||
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Director

Product

Where the product is lacking is the workflow. We have to have a separate system and process in place...

Jan 2024
||
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CFO

Relationship

If we want support from the vendor, they don't really have a number to call. Even if we need an...

Dec 2023
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CFO

Culture, Value

We have added packages on our EHR where we are charged for every little thing. We have added a few...

Dec 2023
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CFO

Operations, Product

The product is very accounting friendly on the financial side. It doesn't seem to have any technical...

Dec 2023
||
(0)
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CFO

Loyalty

I haven't heard many complaints lately on the EHR side. Nurse charting is where we are benefiting...

Dec 2023
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CIO

Relationship, Product

PointClickCare is a really solid product. A pro of the product is the ease of use. I rarely hear of...

Nov 2023
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CIO

Loyalty, Product

PointClickCare’s cloud stability isn't always there because of the internet connectivity, but...

Nov 2023
||
(0)
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Director

Value

PointClickCare is well respected in the nursing home industry. We tried PointClickCare’s other...

Nov 2023
||
(0)
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Director

Product

PointClickCare is known as probably the best product for skilled nursing. The system has process...

Nov 2023
||
(0)
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Manager

Product, Value

The reporting options in PointClickCare aren't very robust. If we are looking for specific data or...

Oct 2023
||
(0)
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Manager

Product, Value

PointClickCare is a very simplified system for our nurses and CNAs on the floor. When it comes down...

Oct 2023
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Manager

Relationship

PointClickCare makes a very concerted effort to provide customer support and a new platform where we...

Oct 2023
||
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Manager

Product

I would like PointClickCare to have some sort of option to view leads in the system. They could also...

Oct 2023
||
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