PointClickCare (LTC) Commentary
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Paul Hess
Research Director
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User Commentary

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Director

Product

One of our executives didn’t feel like our previous product was well known enough by clinical staff...

Feb 2024
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COO

Operations

PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...

Feb 2024
||
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COO

Loyalty

With the health center SNF closures, PointClickCare is trying to find what their future focus is....

Feb 2024
||
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CEO/President

Operations

PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...

Feb 2024
||
(0)
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CEO/President

Relationship, Operations, Product

PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...

Feb 2024
||
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Director

Relationship, Operations, Product

PointClickCare is very easy to use. We can navigate around very easily.

Feb 2024
||
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Director

Relationship

The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...

Feb 2024
||
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Director

Relationship, Operations

In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...

Feb 2024
||
(0)
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CEO/President

Loyalty, Value

We previously had another product that was kind of a fancy alert system. PointClickCare had a system...

Feb 2024
||
(0)
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CEO/President

Product, Value

PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...

Feb 2024
||
(0)
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CEO/President

Relationship, Product

There are a few things I think PointClickCare should have integrated into their system. They love to...

Feb 2024
||
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CEO/President

Product

PointClickCare's system doesn't have a report writer. They have some standard reports. From a...

Feb 2024
||
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CEO/President

Operations, Product

PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...

Feb 2024
||
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CEO/President

Relationship

PointClickCare switches their people around all the time. I kind of understand that, but at the same...

Feb 2024
||
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CEO/President

Relationship, Product, Value

The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...

Feb 2024
||
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CEO/President

Relationship, Operations

We had an issue arise. It was brought to my attention that the software had a problem that was...

Feb 2024
||
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CEO/President

Operations

We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....

Feb 2024
||
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Manager

Loyalty, Product

PointClickCare is the third EHR that I have worked on in my career, and it has been the best so far....

Jan 2024
||
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Director

Loyalty, Product

A wish-list item I have is encounter documentation and billing, but PointClickCare is working on...

Jan 2024
||
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Director

Relationship

Communication is a big issue with PointClickCare. We had calls with the PointClickCare team to ask a...

Jan 2024
||
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Director

Loyalty, Relationship

We are in the process of prepping for some upgrades, and PointClickCare isn't answering all of our...

Jan 2024
||
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Director

Operations, Product

Right now, PointClickCare only integrates with one learning management system because PointClickCare...

Jan 2024
||
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Director

Culture, Relationship

We do a pretty good job of communicating with PointClickCare anytime we see a need or are having an...

Jan 2024
||
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CEO/President

Operations, Value

PointClickCare charges for every little thing. I needed help setting stuff up, and I had to pay to...

Jan 2024
||
(0)
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CEO/President

Relationship, Operations

The people at PointClickCare are great. If we pick up the phone and call, that is the worst possible...

Jan 2024
||
(0)
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CEO/President

Value

PointClickCare charges us for every little thing. Our clinical factors are always changing, and...

Jan 2024
||
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CEO/President

Value

I would tell a peer that PointClickCare has the best EHR, but PointClickCare will nickel-and-dime...

Jan 2024
||
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CEO/President

Relationship, Value

PointClickCare is really good at staying ahead, being ready, and doing things. There are still...

Jan 2024
||
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Director

Value

PointClickCare charges us à la carte for a lot of things that we think should be included in our...

Jan 2024
||
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Director

Culture

Sometimes, there will be delivery dates on things, and PointClickCare will tell us that they won't...

Jan 2024
||
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Director

Operations, Product

The system's ease of use is pretty good. Its software keeps us going with it because that software...

Jan 2024
||
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Director

Relationship

PointClickCare's support isn't as good or forthcoming as it used to be. The vendor used to put...

Jan 2024
||
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Director

Relationship

PointClickCare needs to listen to their customers more often and respond to issues more quickly and...

Jan 2024
||
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Director

Relationship

Our last representative from PointClickCare was very nice. That individual came to visit us and was...

Jan 2024
||
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VP/Other Executive

Product

There are multiple facilities within our interface, and the biggest hitch is that when it comes to...

Jan 2024
||
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VP/Other Executive

Product

We want to be more efficient and maximize the amount of documentation that we can do on any given...

Jan 2024
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VP/Other Executive

Relationship

My PointClickCare account manager is amazing. I would give them ten stars every single day. They are...

Jan 2024
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VP/Other Executive

Relationship

When we call PointClickCare, there are people on the other end of the phone who answer us and share...

Jan 2024
||
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VP/Other Executive

Operations

PointClickCare’s training is a bit of a mixed bag. In the beginning, the training was really great,...

Jan 2024
||
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VP/Other Executive

Relationship, Product

PointClickCare is very user friendly overall. Sometimes getting some changes in there is an issue...

Jan 2024
||
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VP/Other Executive

Product

The EMR link in PointClickCare is buried. My end users need to get to the EMR quickly, and if they...

Jan 2024
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Director

Product

The system is pretty flexible, and we can make modifications to ADLs or nursing medication...

Jan 2024
||
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Director

Loyalty, Product

The vital sign limits in PointClickCare will send out alerts every single time we enter one. We had...

Jan 2024
||
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Director

Loyalty, Value

PointClickCare integrates with our hospital systems, but it doesn't necessarily meet our integration...

Jan 2024
||
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Director

Relationship

PointClickCare's support people are always very responsive, and they will get back to us in a few...

Jan 2024
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Director

Operations

PointClickCare has a lot of interactive training that is very hands-on. They also have a lot of...

Jan 2024
||
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Director

Relationship

Our relationship with PointClickCare is average. I have been working with PointClickCare for a few...

Jan 2024
||
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Director

Culture, Operations

We added one of PointClickCare’s platforms recently. I had a pharmacy change, and we added...

Jan 2024
||
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Director

Relationship, Product

Regarding all of the new SNF regulations, PointClickCare hasn't made a lot of functionality that...

Jan 2024
||
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Director

Culture, Value

PointClickCare’s recent philosophy has been not offering a lot of new technology but introducing us...

Jan 2024
||
(0)
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Director

Value

If I were to recommend PointClickCare, based on my experiences, the decision for people is all about...

Jan 2024
||
(0)
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Director

Relationship, Product

With every single problem we have with PointClickCar's system, we go into their help section and...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Relationship

PointClickCare does a good job with some things that were challenging for us before, but the...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Relationship

My biggest complaint about PointClickCare is that they don't give customers enough time with an...

Jan 2024
||
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Analyst/Coordinator

Value, Value

PointClickCare is so expensive, but is probably worth the money, especially when I contrast our...

Jan 2024
||
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Analyst/Coordinator

Loyalty, Loyalty, Value, Value

I don't make decisions very easily because I like to look at all options and data and do my own...

Jan 2024
||
(0)
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Director

Loyalty, Value

PointClickCare is not a cheap product. Time after time, we have been unable to boost profitability...

Jan 2024
||
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Director

Loyalty

There have been a lot of statements made in years past by PointClickCare regarding updates coming to...

Jan 2024
||
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Director

Relationship

PointClickCare’s support can be very frustrating. There are a lot of time lapses with support cases....

Jan 2024
||
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Director

Operations, Value

Some parts of the product are very intuitive, but there isn't necessarily a specific system for...

Jan 2024
||
(0)
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Director

Culture

PointClickCare is making updates to existing products. Those updates are pretty much spot on, and...

Jan 2024
||
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Director

Relationship

PointClickCare has grand visions and goals, and they have a conference every year where they...

Jan 2024
||
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Director

Product

I struggle with the lack of reporting capabilities on certain things. When we can't extract the...

Jan 2024
||
(0)
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Director

Operations

PointClickCare is such a large company, and they have had to make very generic processes when it...

Jan 2024
||
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Director

Value

PointClickCare has opportunities for integrations that are offered free of charge. But I think some...

Jan 2024
||
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Director

Operations

PointClickCare’s service team is pretty responsive, and their process for the implementation is...

Jan 2024
||
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Director

Product

Ease of use is where PointClickCare really has moved and continues to move the needle. Some things...

Jan 2024
||
(0)
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Director

Product

Where the product is lacking is the workflow. We have to have a separate system and process in place...

Jan 2024
||
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CFO

Relationship

If we want support from the vendor, they don't really have a number to call. Even if we need an...

Dec 2023
||
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CFO

Culture, Value

We have added packages on our EHR where we are charged for every little thing. We have added a few...

Dec 2023
||
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CFO

Operations, Product

The product is very accounting friendly on the financial side. It doesn't seem to have any technical...

Dec 2023
||
(0)
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CFO

Loyalty

I haven't heard many complaints lately on the EHR side. Nurse charting is where we are benefiting...

Dec 2023
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CIO

Relationship, Product

PointClickCare is a really solid product. A pro of the product is the ease of use. I rarely hear of...

Nov 2023
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CIO

Loyalty, Product

PointClickCare’s cloud stability isn't always there because of the internet connectivity, but...

Nov 2023
||
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Director

Value

PointClickCare is well respected in the nursing home industry. We tried PointClickCare’s other...

Nov 2023
||
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Director

Product

PointClickCare is known as probably the best product for skilled nursing. The system has process...

Nov 2023
||
(0)
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Manager

Product, Value

The reporting options in PointClickCare aren't very robust. If we are looking for specific data or...

Oct 2023
||
(0)
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Manager

Product, Value

PointClickCare is a very simplified system for our nurses and CNAs on the floor. When it comes down...

Oct 2023
||
(0)
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Manager

Relationship

PointClickCare makes a very concerted effort to provide customer support and a new platform where we...

Oct 2023
||
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Manager

Product

I would like PointClickCare to have some sort of option to view leads in the system. They could also...

Oct 2023
||
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CIO

Product

With PointClickCare being such an industry leader, we had high hopes that the vendor's standard...

Oct 2023
||
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CIO

Relationship, Product

Every application has defects, and some are more painful than others. There have been a few hiccups,...

Oct 2023
||
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CIO

Loyalty, Relationship

We went with PointClickCare because we knew that they were an industry leader. PointClickCare is a...

Oct 2023
||
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CIO

Culture, Value

PointClickCare has a ton of modules out there for their system, and everything is an add-on....

Oct 2023
||
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CIO

Loyalty

One of the big reasons we went with PointClickCare's system was that it supported our organization's...

Oct 2023
||
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CIO

Product

I would like more flexibility when it comes to customizing the system's billing statements, such as...

Oct 2023
||
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Director

Operations, Product

PointClickCare is killing it right now on the skilled side, and that is good to see. The product is...

Sep 2023
||
(0)
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Director

Relationship, Operations

PointClickCare is working very hard on the skilled nursing side. They have done very well getting...

Sep 2023
||
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Director

Operations

We probably would have preferred more in-depth training on the front end with PointClickCare's...

Sep 2023
||
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Director

Operations

For the most part, our experience with PointClickCare has been good. Our implementation of the...

Sep 2023
||
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Director

Loyalty

We leaned toward and eventually went with PointClickCare's system because our clinical staff members...

Sep 2023
||
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CIO

Operations, Product

People in our company talk about PointClickCare being easier to use than another product, and they...

Sep 2023
||
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CIO

Relationship, Product, Value

With PointClickCare, we get things resolved, but sometimes I want things done now.

Sep 2023
||
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CIO

Product, Value

With PointClickCare, we have to put a couple of reports together to get the data we want a little...

Sep 2023
||
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CIO

Relationship, Product

PointClickCare is a pretty good product. It meets everything we need right now. We can talk to...

Sep 2023
||
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COO

Loyalty

We have been with PointClickCare for a considerable amount of time. We have looked at other vendors...

Sep 2023
||
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COO

Relationship, Operations

PointClickCare does a nice job. We have gone through lots of customer service representatives with...

Sep 2023
||
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Director

Relationship, Value

PointClickCare is very receptive. They will get on the phone and walk us through stuff if we have...

Sep 2023
||
(0)
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Director

Culture, Value

There has never been a charge for the stuff that we have asked for. Even when we have done...

Sep 2023
||
(0)
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Director

Product

We have gone through several different things and upgrades over the years, and I have not...

Sep 2023
||
(0)
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Director

Relationship

Whenever there are changes with Medicare or stuff like that, the vendor is always right on top of...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor’s initial training is not only online, and that is very good. The ongoing training, for...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The PointClickCare system is very user friendly, and it meets all the regulatory requirements that...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

Ongoing training isn't as readily available as we would hope it would be. There are a lot of videos...

Aug 2023
||
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Analyst/Coordinator

Relationship

There is not really a huge need to contact PointClickCare’s support team, but when there is, they...

Aug 2023
||
(0)
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CIO

Loyalty

One thing that we are looking at is the whole admissions process. We are looking forward to using...

Aug 2023
||
(0)
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CIO

Loyalty

Whether PointClickCare is part of our long-term plans depends on whether PointClickCare develops...

Aug 2023
||
(0)
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CIO

Product

I like that this product is easy for our staff to navigate. A lot of the forms and assessments are...

Aug 2023
||
(0)
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CIO

Culture, Relationship

PointClickCare keeps all their promises. They are pretty good and transparent.

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

When we have new staff members come on that have worked somewhere else, they are used to already...

Aug 2023
||
(0)
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Analyst/Coordinator

Culture, Value

Our leadership says that they don't care about the cost, but it does add up when we have many...

Aug 2023
||
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Nurse

Relationship

People at my organization come to me first for support with PointClickCare's solution, and before I...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

I have to go through my product manager, and I think there is a customer success person and another...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I do recommend PointClickCare to anyone. Somebody called me the other day with an EHR question, but...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

PointClickCare has a place where all of the customers go, and there is a forum where we can talk....

Aug 2023
||
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Analyst/Coordinator

Relationship, Operations, Product

PointClickCare has been around for a long time. They have clients that have used the system for a...

Aug 2023
||
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Analyst/Coordinator

Relationship

I feel like PointClickCare just wants to close the tickets and not have any open tickets. We send...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

PointClickCare is good software because we are able to get the data back out. With some software...

Aug 2023
||
(0)
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Nurse

Relationship

PointClickCare has gotten so big that sometimes they forget things. For example, I got an email from...

Aug 2023
||
(0)
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Nurse

Relationship, Value

Recently, something was put in place where if we want help right away with questions or if we have...

Aug 2023
||
(0)
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Nurse

Operations

Previously, when PointClickCare had new products they were developing, they would send an email or a...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations

When we reach out to PointClickCare about training resources, they are able to provide us with quick...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

We like PointClickCare. Overall, it is great, especially because we can support the facility with...

Aug 2023
||
(0)
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VP/Other Executive

Operations

I have received feedback that the end users who are being trained that aren't quite as familiar with...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Product

We are not PointClickCare’s only customers, so they prioritize some of the enhancement requests to...

Aug 2023
||
(0)
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VP/Other Executive

Product

If we are going to admit a patient, there are all these documents, such as the medication list, the...

Aug 2023
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VP/Other Executive

Value

We are all in on PointClickCare, and we are paying a hefty price for what we are doing, but a couple...

Aug 2023
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(0)
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VP/Other Executive

Operations, Product

The hard part of using PointClickCare for me is trying to find what I am looking for, like progress...

Jul 2023
||
(0)
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VP/Other Executive

Culture, Value

PointClickCare charges us for multiple areas, but it is all-inclusive because there are three or...

Jul 2023
||
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VP/Other Executive

Relationship

PointClickCare has supported us very well through the new updates we have done.

Jul 2023
||
(0)
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VP/Other Executive

Value

PointClickCare made some changes recently and added things for no cost, specifically the...

Jul 2023
||
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VP/Other Executive

Relationship

The support people do respond, but they are slow. The company is so big, so the support is not as...

Jul 2023
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(0)
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VP/Other Executive

Relationship

PointClickCare is not proactive at all. They are trying to look at industries and be proactive, but...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

Vendor executive involvement at PointClickCare doesn't happen. If we attend the vendor's...

Jul 2023
||
(0)
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VP/Other Executive

Product

The vendor recently changed the look of the product. They took a lot of the colors out, and the way...

Jul 2023
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(0)
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VP/Other Executive

Loyalty, Product

We are expanding Document Manager, and when we template documents in Document Manager, data does not...

Jul 2023
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CIO

Product

The product is much easier to use than our last product. PointClickCare has a marketplace where...

Jul 2023
||
(0)
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CIO

Product, Value

The product has really helped our communities. The ease of use was a big game changer for our...

Jul 2023
||
(0)
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Manager

Value

There are a lot of add-ons and pieces outside of the core product that we could buy. That is where...

Jul 2023
||
(0)
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Manager

Relationship, Value

There is no perfect system, but PointClickCare has a large market share. We pay extra for a...

Jul 2023
||
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Manager

Operations

The system's educational aspect is tough for us because we have so many staff members....

Jul 2023
||
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Manager

Culture, Value

There are a lot of charges, but that is understandable because PointClickCare has to keep up with...

Jun 2023
||
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Manager

Relationship

There are different areas where the functionality could be altered a bit to help us. PointClickCare...

Jun 2023
||
(0)
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Manager

Relationship

PointClickCare’s executive team is very user friendly and meets with their customers. The executive...

Jun 2023
||
(0)
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VP/Other Executive

Product, Value

I would buy the product again. However, it had capabilities before that were recently stripped, and...

Jun 2023
||
(0)
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VP/Other Executive

Relationship

The financial side of the product is better than the clinical side. PointClickCare has a...

Jun 2023
||
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Director

Operations

In terms of implementations and upgrades, the vendor is very good at what they do. If we pay for any...

Jun 2023
||
(0)
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VP/Other Executive

Operations

There is not enough follow-up training. Even when rolling out PointClickCare’s excellence program,...

Jun 2023
||
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VP/Other Executive

Product

The solution has a fairly good reporting capability. It is fairly easy to use and navigate because...

Jun 2023
||
(0)
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VP/Other Executive

Operations, Product

I would like there to be other options for reports, and I would like the vendor to offer more...

Jun 2023
||
(0)
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Manager

Operations, Product

The setup makes the system very user friendly. The descriptions used are specific to the...

Jun 2023
||
(0)
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Manager

Relationship

In terms of the response time to tickets that we have recently submitted to PointClickCare, there is...

Jun 2023
||
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Manager

Product

We like the number of reports that can be generated in PointClickCare. The data we can generate and...

May 2023
||
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Manager

Relationship

When I receive support from the vendor, the vendor is great. However, the way we access the vendor's...

May 2023
||
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Manager

Relationship, Operations

If the vendor were to learn about our business or have conversations with us and find out about some...

May 2023
||
(0)
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Manager

Culture, Relationship

We mostly use the system for billing and independent living. I would say that PointClickCare's...

May 2023
||
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Manager

Relationship, Operations

On the EHR side, PointClickCare works very well. However, there are certain areas in the system...

May 2023
||
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Manager

Operations, Product

I have worked in PointClickCare's program a lot, so that program is pretty easy for me to use right...

May 2023
||
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Manager

Relationship

We have to wait a bit for the vendor's support, but their support is usually good. If I call the...

May 2023
||
(0)
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VP/Other Executive

Operations

PointClickCare’s implementation services work very well.

May 2023
||
(0)
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VP/Other Executive

Operations, Product

The financial side of the system has a lot of reports that are easy for a novice, and those reports...

May 2023
||
(0)
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VP/Other Executive

Product

The system is a little tedious in some ways but not difficult. It is a bit hard to change things to...

May 2023
||
(0)
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VP/Other Executive

Operations

Some things with PointClickCare’s implementation services could be better.

May 2023
||
(0)
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VP/Other Executive

Operations, Product

The clinical side of PointClickCare is working really well for us. The system is easy for training....

May 2023
||
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VP/Other Executive

Product

There are some portions of the system that don't have places to put comments, so we have to use a...

May 2023
||
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Director

Relationship

I have had a great experience with PointClickCare. They are attentive, and my customer support team...

May 2023
||
(0)
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Director

Relationship

I have a love-hate relationship with the PointClickCare 1-800 number. The vendor made some changes...

May 2023
||
(0)
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Director

Culture, Product, Value

I would like PointClickCare’s core software to be more inclusive. Depending on the module, there are...

May 2023
||
(0)
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Director

Relationship

Every new thing that PointClickCare puts out just does not meet my organization's needs. That...

May 2023
||
(0)
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CEO/President

Product

PointClickCare has their processes down quite well. Their platform is very standardized, and they...

May 2023
||
(0)
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CEO/President

Loyalty

Our transition to PointClickCare has taken some time, but things are headed in the right direction.

May 2023
||
(0)
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Director

Value

PointClickCare charges us for everything. They charge us for our resident calendar. Granted, they...

May 2023
||
(0)
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Director

Operations

We would like PointClickCare to provide easier access to ongoing training. We received no good...

May 2023
||
(0)
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Director

Culture, Relationship, Product

PointClickCare does not make any promises anymore. They promised to work on the risk module, but the...

May 2023
||
(0)
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Director

Product

PointClickCare's system is entirely different from other systems used at standalone skilled nursing...

May 2023
||
(0)
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Director

Product

Keeping track of residents as they move from one building to another is challenging. We have...

May 2023
||
(0)
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Director

Relationship, Value

PointClickCare does a pretty good job of communicating with various hospitals, and we get referrals...

May 2023
||
(0)
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Director

Loyalty

I think we will be using PointClickCare's system for skilled nursing facilities forever. There are...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor provides pretty good support, and if we can show that something we are having issues with...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

When we initially bought a different vendor’s homecare products, the PointClickCare homecare modules...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

PointClickCare's product is a pretty large product, and it is well used throughout the industry, so...

May 2023
||
(0)
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Director

Loyalty, Value

As we are moving toward more personalized healthcare, we need to be able to personalize things more....

Apr 2023
||
(0)
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Director

Product

As much as I like PointClickCare, with the modules that they come up with, there is a lot of...

Apr 2023
||
(0)
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Director

Operations

PointClickCare is easy to use. We train our users on the basics, and we build on those basics. If we...

Apr 2023
||
(0)
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Director

Relationship, Product

It is easy to get access to the support services. The configuration is pretty much straightforward....

Apr 2023
||
(0)
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Director

Value

PointClickCare charges for everything because the product is cloud based. When they add a module, we...

Apr 2023
||
(0)
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Director

Operations, Product

When opening PointClickCare, if there is a new update, there is a pop-up bubble that just tells us...

Apr 2023
||
(0)
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Director

Relationship

We have assigned representatives, and they send updates when there is a change. I know who I am...

Apr 2023
||
(0)
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Director

Product

The biggest strength of the product is the ability to have information at our fingertips. It is...

Apr 2023
||
(0)
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Director

Product

We have to hunt for everything in the product. It would be a big improvement if the vendor could...

Apr 2023
||
(0)
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Manager

Loyalty

We just didn't realize that we were looking for PointClickCare to do something else, and then we...

Apr 2023
||
(0)
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Nurse

Loyalty, Product

There is an early users group for what the vendor calls their PointClickCare Connect platform, which...

Apr 2023
||
(0)
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Nurse

Loyalty, Value

We are always looking at options in PointClickCare's system to help us be more efficient and have...

Apr 2023
||
(0)
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Nurse

Relationship

I appreciate PointClickCare’s customer service and support. They have a platform called Pulse for...

Apr 2023
||
(0)
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Nurse

Relationship, Product

I appreciate that PointClickCare allows us to do some customization to meet the needs of our organization....

Apr 2023
||
(0)
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Director

Relationship, Relationship

There are long waits for phone tech help. The excess waste is over 20 minutes now. PointClickCare...

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

The vendor has a feature where I can look to see whether there are any areas that are downgraded in...

Apr 2023
||
(0)
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Director

Relationship, Relationship

The vendor’s customer service representatives are very helpful and give great feedback. They go out...

Apr 2023
||
(0)
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Director

Product, Product

The product is useful for what we use it for. However, PointClickCare could improve it by having ad...

Apr 2023
||
(0)
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Director

Product, Product

I would like to see the product integrated with wearable devices, improvements in the data analytics...

Apr 2023
||
(0)
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Director

Operations

Project management wasn’t one of the greatest strengths of PointClickCare’s implementation team....

Apr 2023
||
(0)
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Director

Operations

From a training perspective, we had some good and some terrible trainers. The terrible trainers have...

Apr 2023
||
(0)
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Director

Loyalty

I think our satisfaction with PointClickCare will increase because the vendor has potential and is proactive....

Apr 2023
||
(0)
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Director

Operations, Product

PointClickCare is geared toward small-sized facilities. Large facilities have challenges with the...

Apr 2023
||
(0)
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Director

Product

Trying to get our interfaces into the system is producing a shortcoming on the vendor's side....

Apr 2023
||
(0)
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Director

Operations

Like any implementation team, PointClickCare’s implementation team has strengths and weaknesses. One...

Apr 2023
||
(0)
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Director

Culture, Product

The system is working as promoted for the most part. The nurses usually work with whatever we give...

Apr 2023
||
(0)
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Nurse

Operations, Product

When we first open up PointClickCare, it is very easy to use. It is intuitive, and once we learn how...

Apr 2023
||
(0)
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Nurse

Operations

PointClickCare's system is extremely user friendly, and the vendor has videos as well as some live...

Apr 2023
||
(0)
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Nurse

Loyalty, Relationship

PointClickCare is always looking for innovative ways to solve our problems in our long-term care. I...

Apr 2023
||
(0)
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Nurse

Relationship, Operations

I like that PointClickCare involves people like me when making decisions. They involve their...

Apr 2023
||
(0)
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Nurse

Relationship, Operations

The vendor keeps us up-to-date, and they keep their software up-to-date on regulatory compliance and...

Apr 2023
||
(0)
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Nurse

Relationship

The only thing about PointClickCare I struggle with is with their customer support. I have learned...

Apr 2023
||
(0)
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Director

Product

PointClickCare uses the Apple model. So vendors have to go get a contract with OpenText to build an...

Apr 2023
||
(0)
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Director

Product

The downside of the way that PointClickCare is set up is that the production database is locked and...

Apr 2023
||
(0)
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Director

Product, Value

When we run reports inside PointClickCare, it is like doing seek-and-fetch types of reporting. The...

Apr 2023
||
(0)
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Director

Loyalty, Product

One of the biggest downsides I have had with PointClickCare is the home health division. The vendor...

Apr 2023
||
(0)
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Director

Relationship, Product

The names of things at PointClickCare are problematic. They have the worst acronyms in the world.

Apr 2023
||
(0)
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Director

Product

I don't always agree with what PointClickCare pushes out as new technology. They tried to ram their...

Apr 2023
||
(0)
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Director

Relationship

PointClickCare has been great about working with us and helping us stay on top of adding solutions...

Apr 2023
||
(0)
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Director

Relationship

I wish that PointClickCare would be a partner with me to try to get culture change happening, and I...

Apr 2023
||
(0)
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Director

Relationship, Operations

Sometimes the project manager that I am assigned from PointClickCare for the implementation might...

Apr 2023
||
(0)
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Director

Loyalty, Product

Other than the CCD, which everybody can ingest and send, there is no real way to push and pull data...

Apr 2023
||
(0)
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Director

Loyalty, Value

I have my gripes about PointClickCare, but there is no alternative solution. There is no software...

Apr 2023
||
(0)
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Director

Operations

A lot of the training that is out there does not match our configuration. That is not...

Apr 2023
||
(0)
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Nurse

Operations

The vendor's initial training involves a lot of information. With the first implementation we did,...

Mar 2023
||
(0)
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Nurse

Relationship

I have a very close relationship with PointClickCare in terms of account representatives, so we...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Operations

PointClickCare runs updates for us, so if they catch something that is maybe a little glitchy in the...

Mar 2023
||
(0)
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VP/Other Executive

Loyalty, Value

Over the long term, we just want to stick with one product. All the integrated systems we have are...

Mar 2023
||
(0)
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VP/Other Executive

Operations

PointClickCare does really well with their onboarding process. Starting up a product is usually a...

Mar 2023
||
(0)
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VP/Other Executive

Product

We have a lot of great products, and PointClickCare’s integration is where the product is the most...

Mar 2023
||
(0)
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VP/Other Executive

Culture, Relationship

We have a technical account manager from PointClickCare who has more access than others do, and if...

Mar 2023
||
(0)
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VP/Other Executive

Product

There are still some areas where PointClickCare's system can’t quite meet our needs, mainly with...

Mar 2023
||
(0)
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Manager

Relationship, Operations

PointClickCare has now developed a place where we can go to ask our questions, and if we want to...

Mar 2023
||
(0)
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Manager

Operations, Product

There are some things for the PointClickCare solution that could be improved to make things a lot...

Mar 2023
||
(0)
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Manager

Relationship

We get notifications from PointClickCare of upcoming changes, and if they have discovered an issue,...

Mar 2023
||
(0)
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Director

Product

PointClickCare is a wonderful product. The vendor keeps up with it. I can basically just push a...

Mar 2023
||
(0)
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Director

Product

PointClickCare has hospital tracking. We can track the reason someone left, and the system will tell...

Mar 2023
||
(0)
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 or  to see details.

Director

Operations

PointClickCare provided us with training videos, but we can't get people to view those videos. We...

Mar 2023
||
(0)
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