PointClickCare (LTC) Commentary

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PointClickCare is very intuitive for the clinical team. It's very easy to use, and because it's used...

PointClickCare has the capabilities we need, but some of the advanced platforms may not be as...

PointClickCare needs to focus a little more on the physicians. There aren't any great tools for the...

PointClickCare’s medication reconciliation process is probably one of the big things that's...

I think PointClickCare is well designed for long-term care. The integration points with the...

Now, PointClickCare has been very willing to look at a lot of ideas that I've had, and some have...

PointClickCare is changing their charging model, and it might not be in favor of our facility....

PointClickCare’s training could have been better. Maybe it's because we did mostly remote training....

Our long-term plans depend on a potential license change we’re investigating. There isn’t currently...

We have multiple systems, and PointClickCare is by far our most affordable one for the number of...

The vendor does have their SmartZone trainings. But it's still a pretty common thing with every...

The solution does have the capabilities, but the question is what we prioritize in terms of cost and...

I see the vendor really working on integration with hospitals right now. That side probably is not...

One of our specialists has been asking for growth charts for a long time. PointClickCare needs to...

PointClickCare does all of the basics that we need it to do. But significant improvements could be...

PointClickCare's customer support has gotten better at providing more timely responses. The ongoing...

A lot of what PointClickCare offers is prerecorded classes, and that training tends to be very...

PointClickCare still falls short of what they say is coming. They have their semiannual conference...

PointClickCare tends to think that they are a really good partner. They will come to the table and...

There are some things that PointClickCare just doesn't do that we would like it to, like alerts. It...

PointClickCare used to be good when it came to training, but lately it feels like we have been on...

Every move with PointClickCare costs money. One significant challenge, and it was really a dark mark...

We don't use PointClickCare for transitions of care or care coordination capabilities. It's clumsy...

We're unaware of the ability to report beyond MDS submission or to report to regulatory oversight...

PointClickCare’s support used to be stronger. It was good, but now it's been degrading over the last...

PointClickCare should make their online self-paced training and customized training more specific....

In the last year, things with PointClickCare have definitely been better. They kind of have a sense...

The vendor's upper management is wonderful. But we don’t like the speed at which things are...

We've got so much in the works with PointClickCare now. I can't think of something that they're not...

We're looking for partners. We don't want someone who essentially only cares about us paying our...

I don't think the PointClickCare training was intense, and it was not as conducive as it should have...

PointClickCare costs too much. Anything that we add on is an additional charge, and we have to be...

PointClickCare is very user friendly, and it is very easy to find what we're looking for. It is...

The notifications in PointClickCare are not in my face. It is not like I can send the notifications...

We are doing great with PointClickCare. I'm very engaged with their customer success team, their...

I really like that all the modules are integrated with each other in PointClickCare's software. So...

PointClickCare is a little behind in the AI realm. I would like to see them develop a chart-advising...

We have had very successful state surveys and regulatory compliance where we have had zero...

PointClickCare is doing a lot right now with AI solutions, and they are taking customer feedback...

When it comes to training with PointClickCare, we get assigned a project manager and an...

If we want to buy more of PointClickCare’s platform, the vendor always gives us a draft quote so...

PointClickCare doesn’t really have a training program. They have changed a lot. For brand-new...

We have had a problem lately with PointClickCare with the Medicare certifications. We got...

We have a new customer success manager and account manager from PointClickCare; those people change...

PointClickCare does well when it is working. Right now, the vendor is into making the software look...

Some of our leadership people who have used a different platform don’t have anything positive to say...

PointClickCare is more user-friendly compared to other solutions, and we can integrate a lot of...

The con of PointClickCare is that the vendor doesn't teach us how to configure things anymore. They...

For support, PointClickCare is going to a ticket system. We are losing the human touch everywhere....

PointClickCare is easy to use. We literally just have to point and click for a lot of things. I like...

It seems like every new feature with PointClickCare is a little more expensive. Now that AI is...

I like the fact that we could use PointClickCare right off the shelf and didn't have to customize...

PointClickCare has an online library, and it is great, but I would like more live webinars. It would...

PointClickCare is using AI right now, and we are considering it for their wound app on our phones....

When we reach out to PointClickCare to see how much something is going to be, we don’t have to sit...

I have been overall happy with PointClickCare's customer service. When we have had issues, and those...

We have been adding things on a lot, so we spent time with PointClickCare doing a module review and...

Our biggest frustration with PointClickCare is that there has been a change in our point of contact...

It would be helpful if PointClickCare could have a section to build consents. We currently do...

PointClickCare’s support depends on the problem. One thing I have learned very quickly is that...

With the size of PointClickCare, the staff members all have very specific tasks that they are in...

We implemented PointClickCare during the COVID-19 pandemic, so our frontline staff members had to...

While we own the data in PointClickCare, we don’t have access to live data, so that does create an...

PointClickCare is expensive. We went out and got the pie in the sky; we got pretty much every...

When we renewed our contract with PointClickCare, we got all the information up front about the...

PointClickCare trained a group of people here at our organization, and while many of them are...

We moved from an absolutely terrible solution to PointClickCare, so we went from the worst to the...

The only thing that I can think of that the system might be missing would be automatic narcotic counts....

PointClickCare is more like a partner than a software vendor. They try to find out what we need...

A couple of years ago, we paid for Medicaid billing training through PointClickCare. The trainers...

We are canceling PointClickCare because of their customer service. There is really no one to call...

Typically, if there is a module or something I want to add to our contract with PointClickCare, I...

There used to be a program called Skin and Wound that was integrated with the solution, but it was...

I have had some fun stuff with PointClickCare, especially as relates to going from the SNF and when...

When I call our sales representative from PointClickCare, I generally don't get a response, or if I...

I'm a PointClickCare fan. I like it better than any other software for long-term care, and most of...

I would definitely recommend PointClickCare's solution. We have our challenges, but nothing is perfect....

PointClickCare's solution is very stable. We rarely experience downtime with it. We very rarely ever...

Invoices from PointClickCare list the facility the invoice is for, since we use them across multiple...

PointClickCare's support team is not great. It is a struggle if we need to add something, have a...

PointClickCare has good training resources. They contract with Relias, an online training platform...

Some of the system's modules lack configurability, especially the risk manager module. That module...

The system's flexibility allows organizations to tailor the system to their operational needs rather...

PointClickCare’s system meets all our needs for medical record tracking. Some of the point-of-care...

There are certain components that we are not allowed to import back into the product, and that...

I would like to see PointClickCare incorporate AI, but they are already talking about it...

There are certain programs in PointClickCare's system, such as the predictive return to hospital,...

Over the last year, PointClickCare has come to know our organization a lot better, and we have grown...

PointClickCare's response times are really quick, but that is because we know who to ask and where...

PointClickCare charges us for every little thing, but they are up front with what their charges are....

It seems like we have to make several calls or send several emails to get what we want from...

PointClickCare's system is very user friendly, and it has a nice infection control program. It is...

PointClickCare is trying, especially given the regulatory environment. What they are offering in...

Right now, PointClickCare is making an effort to recover the relationship. To be fair, it started...

I would like PointClickCare to help SNFs enable open notes and responses, but I have essentially...

In long-term care, there is a need for better discharge summaries and more insight into what is...

I know what PointClickCare is bringing to the SNF program, and their road map is right on point with...

For PointClickCare's SNF system, the issue comes back to volume limitations. We do not have a large...

The software itself is very user-friendly, and the partnership with the PointClickCare team is phenomenal....

PointClickCare could provide updated options in the training. The actual training, knowledge, and...

Everything we look at adding or improving in PointClickCare's system comes with a significant...

PointClickCare's solution is very user-friendly and easy to train on, even for staff members without...

PointClickCare has noticeably slowed down their response times over at least the past year. When I...

We want to use AI to identify trigger words in documentation. For example, if a nurse documents...

The implementation process involved a lot of virtual training, and because of circumstances with our...

PointClickCare has been pretty good overall, but their training process has been very virtual. For...

All throughout the process, we have asked about the solution's capabilities. The vendor will often...

I think virtual training works well in most cases when dealing with an EHR, but it could be helpful...

We are still struggling with integration. The issue may be more on our end, but we need the vendor's...

I know there is some stuff that PointClickCare is working on, but I just haven't seen the demos or...

I find that companies do not always realize how difficult it can be to get contracts and agreements...

We did experience some delays as well as a disconnect between the clinical and financial sides,...

What I like most about PointClickCare is its ease of use. Our reimbursement tool and the minimum...

Things are going pretty well with PointClickCare's solution. We just did a general ledger change...

PointClickCare's solution is expensive. We are spending tens of thousands a month on that software...

The way the solution exchanges need information was the one area where we saw improvement over our...

It takes a while to get access to people who are empowered to solve our problems, but I guess that...

In our sector, there are pretty much two companies in the game in town. We can choose either...

PointClickCare has been posting a bunch of notices that the system has a new look coming. They...

We don't really get to do a lot of customization in the system. We get what the vendor produces....

It is nice that I can log in to PointClickCare’s Marketplace and activate my own integration. There...

The system isn’t one of my favorite applications. I'm used to another vendor’s system that I have...