PointClickCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
PointClickCare is very easy to use, and it's by far the easiest to navigate. We can make changes...
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Product
The charting, ADLs, medication pass, and all the other clinical things are working well in the product....
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Relationship, Product
In terms of integration, the vendor needs to address the long-standing issue of a very clumsy method...
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Relationship
PointClickCare needs to do a better job of communicating when they have global glitches. A lot of...
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Culture, Relationship
I wouldn't say that PointClickCare keeps all of their promises because they promised us some things...
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Operations
PointClickCare's training is pretty much self-service training unless organizations want to pay a...
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Operations
With high staff turnover, it is hard to keep everyone trained at the level that they need to be in...
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Relationship
PointClickCare has switched the way that they do customer service. They don't want us to call in...
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Culture, Value
PointClickCare has gotten better about charging for every little thing. They have heard the...
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Culture, Relationship
I like PointClickCare. I think they try to keep all their promises, but they are too big for their...
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Culture, Product
PointClickCare is probably one of the better EHRs I have worked with if not the best. It is not bad....
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Relationship
PointClickCare used to be super good. We could call and ask for help, and they were kind and...
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Relationship
PointClickCare’s response time is 24–48 hours depending on how we mark a ticket. They ask many...
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Culture, Relationship
We have had several meetings with our customer service representative to learn more about one...
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Relationship, Product
The recent MDS changes were a disaster, and I still can't pull a report from PointClickCare to give...
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Operations
There is not much I don't care for in PointClickCare's system. The vendor provides great education,...
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Product
The system's reporting options could be better. PointClickCare offers a lot of ways to get data, but...
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Relationship
The direct support individuals who we work with are great, and they answer us in a timely manner....
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Relationship
PointClickCare tries to listen to us and respond, and they follow through on things.
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Operations, Value
PointClickCare offers ongoing training for new products, but it costs money to get a full retraining...
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Product
The system is pretty user friendly. It is easy to toggle between screens, and the system is easy to...
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Product
I like the analytics and the reports I'm able to get in the dashboard. I enjoy the overall...
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Product
Overall, PointClickCare is a user-friendly program. We call it our Cadillac. We are very impressed...
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Operations
PointClickCare does a good job with training. They have their number-one training software company...
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Product
PointClickCare is missing the functionalities of compliance with certain order sets. We have to...
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Product
We would like PointClickCare to communicate with itself. There are communication pitfalls in the...
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Product
I have had issues with the universal data access tracking in the system. Sometimes, patients who we...
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Culture, Relationship, Operations
PointClickCare isn't proactive. We had some pitfalls that turned into issues, and we also had to...
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Culture, Value
We have different skilled nursing facilities and a signed contract for everything to be integrated....
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Relationship, Product
A while ago, there was a large update to the MDS. PointClickCare removed a specific section in their...
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Product
I love the design of PointClickCare. In theory, the functionality looks great, and the ease of use...
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Relationship
I don't know when, but PointClickCare (PCC) moved to a call center. They have changed the way they...
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Relationship
I have a customer success manager from PointClickCare, and they work hard to solve my problems, but...
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Value
To help with our return on investment, PointClickCare could allow more customizations in their...
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Product
PointClickCare has a monopoly. Nothing else in the market is better than PointClickCare's software,...
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Relationship
We have open communication with PointClickCare. Anytime we see an area where they could improve, we...
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Product
There are some things missing in the core product that we would like to see get added. There is a...
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Operations
PointClickCare does a good job with training and pharmacy integrations. Their analytics training is...
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Relationship
PointClickCare is awful about communication. They are reactive.
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Product
One of our executives didn’t feel like our previous product was well known enough by clinical staff...
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Operations
PointClickCare is clearly a major player in this space. The original implementation was rocky, so we...
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Loyalty
With the health center SNF closures, PointClickCare is trying to find what their future focus is....
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Operations
PointClickCare’s training is easy to understand. It is very intuitive, and it walks us through what...
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Relationship, Operations, Product
PointClickCare's system is easy to use. It rarely has any unplanned downtime, and PointClickCare...
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Relationship, Operations, Product
PointClickCare is very easy to use. We can navigate around very easily.
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Relationship
The vendor’s support team always gets back to us in a pretty timely manner if we have to leave a...
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Relationship, Operations
In the past, when we have gotten new things from PointClickCare, they have been willing and ready to...
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Loyalty, Value
We previously had another product that was kind of a fancy alert system. PointClickCare had a system...
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Product, Value
PointClickCare's product fulfills the main purposes that they say it will fulfill. The product is...
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Relationship, Product
There are a few things I think PointClickCare should have integrated into their system. They love to...
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Product
PointClickCare's system doesn't have a report writer. They have some standard reports. From a...
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Operations, Product
PointClickCare doesn't have a PDF reader built in. Across the homepage are these tabs. We might have...
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Relationship
PointClickCare switches their people around all the time. I kind of understand that, but at the same...
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Relationship, Product, Value
The reliability of the product is good, and the uptime is very good. PointClickCare also makes a...
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Relationship, Operations
We had an issue arise. It was brought to my attention that the software had a problem that was...
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Operations
We have to ask for ongoing training. PointClickCare doesn't come out and ask whether we want anything....
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Loyalty, Product
PointClickCare is the third EHR that I have worked on in my career, and it has been the best so far....
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Loyalty, Product
A wish-list item I have is encounter documentation and billing, but PointClickCare is working on...
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Relationship
Communication is a big issue with PointClickCare. We had calls with the PointClickCare team to ask a...
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Loyalty, Relationship
We are in the process of prepping for some upgrades, and PointClickCare isn't answering all of our...
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Operations, Product
Right now, PointClickCare only integrates with one learning management system because PointClickCare...
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Culture, Relationship
We do a pretty good job of communicating with PointClickCare anytime we see a need or are having an...
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Operations, Value
PointClickCare charges for every little thing. I needed help setting stuff up, and I had to pay to...
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Relationship, Operations
The people at PointClickCare are great. If we pick up the phone and call, that is the worst possible...
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Value
PointClickCare charges us for every little thing. Our clinical factors are always changing, and...
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Value
I would tell a peer that PointClickCare has the best EHR, but PointClickCare will nickel-and-dime...
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Relationship, Value
PointClickCare is really good at staying ahead, being ready, and doing things. There are still...
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Value
PointClickCare charges us à la carte for a lot of things that we think should be included in our...
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Culture
Sometimes, there will be delivery dates on things, and PointClickCare will tell us that they won't...
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Operations, Product
The system's ease of use is pretty good. Its software keeps us going with it because that software...
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Relationship
PointClickCare's support isn't as good or forthcoming as it used to be. The vendor used to put...
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Relationship
PointClickCare needs to listen to their customers more often and respond to issues more quickly and...
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Relationship
Our last representative from PointClickCare was very nice. That individual came to visit us and was...
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Product
There are multiple facilities within our interface, and the biggest hitch is that when it comes to...
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Product
We want to be more efficient and maximize the amount of documentation that we can do on any given...
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Relationship
My PointClickCare account manager is amazing. I would give them 10 stars every single day. They are...
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Relationship
When we call PointClickCare, there are people on the other end of the phone who answer us and share...
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Operations
PointClickCare’s training is a bit of a mixed bag. In the beginning, the training was really great,...
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Relationship, Product
PointClickCare is very user friendly overall. Sometimes getting some changes in there is an issue...
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Product
The EMR link in PointClickCare is buried. My end users need to get to the EMR quickly, and if they...
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Product
The system is pretty flexible, and we can make modifications to ADLs or nursing medication...
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Loyalty, Product
The vital sign limits in PointClickCare will send out alerts every single time we enter one. We had...
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Loyalty, Value
PointClickCare integrates with our hospital systems, but it doesn't necessarily meet our integration...
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Relationship
PointClickCare's support people are always very responsive, and they will get back to us in a few...
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Operations
PointClickCare has a lot of interactive training that is very hands-on. They also have a lot of...
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Relationship
Our relationship with PointClickCare is average. I have been working with PointClickCare for a few...
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Culture, Operations
We added one of PointClickCare’s platforms recently. I had a pharmacy change, and we added...
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Relationship, Product
Regarding all of the new SNF regulations, PointClickCare hasn't made a lot of functionality that...
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Culture, Value
PointClickCare’s recent philosophy has been not offering a lot of new technology but introducing us...
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Value
If I were to recommend PointClickCare, based on my experiences, the decision for people is all about...
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Relationship, Product
With every single problem we have with PointClickCar's system, we go into their help section and...
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Relationship, Relationship
PointClickCare does a good job with some things that were challenging for us before, but the...
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Relationship, Relationship
My biggest complaint about PointClickCare is that they don't give customers enough time with an...
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Value, Value
PointClickCare is so expensive, but is probably worth the money, especially when I contrast our...
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Loyalty, Loyalty, Value, Value
I don't make decisions very easily because I like to look at all options and data and do my own...
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Loyalty, Value
PointClickCare is not a cheap product. Time after time, we have been unable to boost profitability...
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Loyalty
There have been a lot of statements made in years past by PointClickCare regarding updates coming to...
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Relationship
PointClickCare’s support can be very frustrating. There are a lot of time lapses with support cases....
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Operations, Value
Some parts of the product are very intuitive, but there isn't necessarily a specific system for...
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Culture
PointClickCare is making updates to existing products. Those updates are pretty much spot on, and...
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Relationship
PointClickCare has grand visions and goals, and they have a conference every year where they...
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Product
I struggle with the lack of reporting capabilities on certain things. When we can't extract the...
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Operations
PointClickCare is such a large company, and they have had to make very generic processes when it...
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Value
PointClickCare has opportunities for integrations that are offered free of charge. But I think some...
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Operations
PointClickCare’s service team is pretty responsive, and their process for the implementation is...
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Product
Ease of use is where PointClickCare really has moved and continues to move the needle. Some things...
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Product
Where the product is lacking is the workflow. We have to have a separate system and process in place...
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Relationship
If we want support from the vendor, they don't really have a number to call. Even if we need an...
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Culture, Value
We have added packages on our EHR where we are charged for every little thing. We have added a few...
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Operations, Product
The product is very accounting friendly on the financial side. It doesn't seem to have any technical...
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Loyalty
I haven't heard many complaints lately on the EHR side. Nurse charting is where we are benefiting...
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Relationship, Product
PointClickCare is a really solid product. A pro of the product is the ease of use. I rarely hear of...
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Loyalty, Product
PointClickCare’s cloud stability isn't always there because of the internet connectivity, but...
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Value
PointClickCare is well respected in the nursing home industry. We tried PointClickCare’s other...
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Product
PointClickCare is known as probably the best product for skilled nursing. The system has process...
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Product, Value
The reporting options in PointClickCare aren't very robust. If we are looking for specific data or...
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Product, Value
PointClickCare is a very simplified system for our nurses and CNAs on the floor. When it comes down...
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Relationship
PointClickCare makes a very concerted effort to provide customer support and a new platform where we...
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Product
I would like PointClickCare to have some sort of option to view leads in the system. They could also...
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Product
With PointClickCare being such an industry leader, we had high hopes that the vendor's standard...
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Relationship, Product
Every application has defects, and some are more painful than others. There have been a few hiccups,...
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Loyalty, Relationship
We went with PointClickCare because we knew that they were an industry leader. PointClickCare is a...
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Culture, Value
PointClickCare has a ton of modules out there for their system, and everything is an add-on....
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Loyalty
One of the big reasons we went with PointClickCare's system was that it supported our organization's...
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Product
I would like more flexibility when it comes to customizing the system's billing statements, such as...
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Operations, Product
PointClickCare is killing it right now on the skilled side, and that is good to see. The product is...
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Relationship, Operations
PointClickCare is working very hard on the skilled nursing side. They have done very well getting...
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Operations
We probably would have preferred more in-depth training on the front end with PointClickCare's...
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Operations
For the most part, our experience with PointClickCare has been good. Our implementation of the...
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Loyalty
We leaned toward and eventually went with PointClickCare's system because our clinical staff members...
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Operations, Product
People in our company talk about PointClickCare being easier to use than another product, and they...
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Relationship, Product, Value
With PointClickCare, we get things resolved, but sometimes I want things done now.
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Product, Value
With PointClickCare, we have to put a couple of reports together to get the data we want a little...
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Relationship, Product
PointClickCare is a pretty good product. It meets everything we need right now. We can talk to...
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Loyalty
We have been with PointClickCare for a considerable amount of time. We have looked at other vendors...
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Relationship, Operations
PointClickCare does a nice job. We have gone through lots of customer service representatives with...
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Relationship, Value
PointClickCare is very receptive. They will get on the phone and walk us through stuff if we have...
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Culture, Value
There has never been a charge for the stuff that we have asked for. Even when we have done...
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Product
We have gone through several different things and upgrades over the years, and I have not...
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Relationship
Whenever there are changes with Medicare or stuff like that, the vendor is always right on top of...
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Operations
The vendor’s initial training is not only online, and that is very good. The ongoing training, for...
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Relationship, Product
The PointClickCare system is very user friendly, and it meets all the regulatory requirements that...
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Operations
Ongoing training isn't as readily available as we would hope it would be. There are a lot of videos...
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Relationship
There is not really a huge need to contact PointClickCare’s support team, but when there is, they...
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Loyalty
One thing that we are looking at is the whole admissions process. We are looking forward to using...
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Loyalty
Whether PointClickCare is part of our long-term plans depends on whether PointClickCare develops...
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Product
I like that this product is easy for our staff to navigate. A lot of the forms and assessments are...
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Culture, Relationship
PointClickCare keeps all their promises. They are pretty good and transparent.
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Operations
When we have new staff members come on that have worked somewhere else, they are used to already...
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Culture, Value
Our leadership says that they don't care about the cost, but it does add up when we have many...
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Relationship
People at my organization come to me first for support with PointClickCare's solution, and before I...
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Relationship
I have to go through my product manager, and I think there is a customer success person and another...
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Relationship, Operations
I do recommend PointClickCare to anyone. Somebody called me the other day with an EHR question, but...
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Relationship
PointClickCare has a place where all of the customers go, and there is a forum where we can talk....
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Relationship, Operations, Product
PointClickCare has been around for a long time. They have clients that have used the system for a...
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Relationship
I feel like PointClickCare just wants to close the tickets and not have any open tickets. We send...
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Product
PointClickCare is good software because we are able to get the data back out. With some software...
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Relationship
PointClickCare has gotten so big that sometimes they forget things. For example, I got an email from...
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Relationship, Value
Recently, something was put in place where if we want help right away with questions or if we have...
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Operations
Previously, when PointClickCare had new products they were developing, they would send an email or a...
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Relationship, Operations
When we reach out to PointClickCare about training resources, they are able to provide us with quick...
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Relationship, Product
We like PointClickCare. Overall, it is great, especially because we can support the facility with...
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Operations
I have received feedback that the end users who are being trained that aren't quite as familiar with...
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Relationship, Product
We are not PointClickCare’s only customers, so they prioritize some of the enhancement requests to...
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Product
If we are going to admit a patient, there are all these documents, such as the medication list, the...
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Value
We are all in on PointClickCare, and we are paying a hefty price for what we are doing, but a couple...
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Operations, Product
The hard part of using PointClickCare for me is trying to find what I am looking for, like progress...
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Culture, Value
PointClickCare charges us for multiple areas, but it is all-inclusive because there are three or...
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Relationship
PointClickCare has supported us very well through the new updates we have done.
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Value
PointClickCare made some changes recently and added things for no cost, specifically the...
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Relationship
The support people do respond, but they are slow. The company is so big, so the support is not as...
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Relationship
PointClickCare is not proactive at all. They are trying to look at industries and be proactive, but...
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Relationship
Vendor executive involvement at PointClickCare doesn't happen. If we attend the vendor's...
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Product
The vendor recently changed the look of the product. They took a lot of the colors out, and the way...
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Loyalty, Product
We are expanding Document Manager, and when we template documents in Document Manager, data does not...
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Product
The product is much easier to use than our last product. PointClickCare has a marketplace where...
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Product, Value
The product has really helped our communities. The ease of use was a big game changer for our...
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Value
There are a lot of add-ons and pieces outside of the core product that we could buy. That is where...
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Relationship, Value
There is no perfect system, but PointClickCare has a large market share. We pay extra for a...
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Operations
The system's educational aspect is tough for us because we have so many staff members....
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Culture, Value
There are a lot of charges, but that is understandable because PointClickCare has to keep up with...
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Relationship
There are different areas where the functionality could be altered a bit to help us. PointClickCare...
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Relationship
PointClickCare’s executive team is very user friendly and meets with their customers. The executive...
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Product, Value
I would buy the product again. However, it had capabilities before that were recently stripped, and...
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Relationship
The financial side of the product is better than the clinical side. PointClickCare has a...
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Operations
In terms of implementations and upgrades, the vendor is very good at what they do. If we pay for any...
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Operations
There is not enough follow-up training. Even when rolling out PointClickCare’s excellence program,...
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Product
The solution has a fairly good reporting capability. It is fairly easy to use and navigate because...
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Operations, Product
I would like there to be other options for reports, and I would like the vendor to offer more...
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Operations, Product
The setup makes the system very user friendly. The descriptions used are specific to the...
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Relationship
In terms of the response time to tickets that we have recently submitted to PointClickCare, there is...
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Product
We like the number of reports that can be generated in PointClickCare. The data we can generate and...
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Relationship
When I receive support from the vendor, the vendor is great. However, the way we access the vendor's...
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Relationship, Operations
If the vendor were to learn about our business or have conversations with us and find out about some...
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Culture, Relationship
We mostly use the system for billing and independent living. I would say that PointClickCare's...
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Relationship, Operations
On the EHR side, PointClickCare works very well. However, there are certain areas in the system...
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Operations, Product
I have worked in PointClickCare's program a lot, so that program is pretty easy for me to use right...
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Relationship
We have to wait a bit for the vendor's support, but their support is usually good. If I call the...
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Operations
PointClickCare’s implementation services work very well.
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Operations, Product
The financial side of the system has a lot of reports that are easy for a novice, and those reports...
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Product
The system is a little tedious in some ways but not difficult. It is a bit hard to change things to...
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Operations
Some things with PointClickCare’s implementation services could be better.
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Operations, Product
The clinical side of PointClickCare is working really well for us. The system is easy for training....
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Product
There are some portions of the system that don't have places to put comments, so we have to use a...
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Relationship
I have had a great experience with PointClickCare. They are attentive, and my customer support team...
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Relationship
I have a love-hate relationship with the PointClickCare 1-800 number. The vendor made some changes...
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Culture, Product, Value
I would like PointClickCare’s core software to be more inclusive. Depending on the module, there are...
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Relationship
Every new thing that PointClickCare puts out just does not meet my organization's needs. That...
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Product
PointClickCare has their processes down quite well. Their platform is very standardized, and they...
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Loyalty
Our transition to PointClickCare has taken some time, but things are headed in the right direction.
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Value
PointClickCare charges us for everything. They charge us for our resident calendar. Granted, they...
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Operations
We would like PointClickCare to provide easier access to ongoing training. We received no good...
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Culture, Relationship, Product
PointClickCare does not make any promises anymore. They promised to work on the risk module, but the...
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Product
PointClickCare's system is entirely different from other systems used at standalone skilled nursing...
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Product
Keeping track of residents as they move from one building to another is challenging. We have...
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Relationship, Value
PointClickCare does a pretty good job of communicating with various hospitals, and we get referrals...
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Loyalty
I think we will be using PointClickCare's system for skilled nursing facilities forever. There are...
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Relationship, Product
The vendor provides pretty good support, and if we can show that something we are having issues with...
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Loyalty
When we initially bought a different vendor’s homecare products, the PointClickCare homecare modules...
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Relationship, Product
PointClickCare's product is a pretty large product, and it is well used throughout the industry, so...
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Loyalty, Value
As we are moving toward more personalized healthcare, we need to be able to personalize things more....
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Product
As much as I like PointClickCare, with the modules that they come up with, there is a lot of...
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Operations
PointClickCare is easy to use. We train our users on the basics, and we build on those basics. If we...
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Relationship, Product
It is easy to get access to the support services. The configuration is pretty much straightforward....
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Value
PointClickCare charges for everything because the product is cloud based. When they add a module, we...
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Operations, Product
When opening PointClickCare, if there is a new update, there is a pop-up bubble that just tells us...
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Relationship
We have assigned representatives, and they send updates when there is a change. I know who I am...
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Product
The biggest strength of the product is the ability to have information at our fingertips. It is...
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Product
We have to hunt for everything in the product. It would be a big improvement if the vendor could...
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Loyalty
We just didn't realize that we were looking for PointClickCare to do something else, and then we...
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Loyalty, Product
There is an early users group for what the vendor calls their PointClickCare Connect platform, which...
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Loyalty, Value
We are always looking at options in PointClickCare's system to help us be more efficient and have...
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Relationship
I appreciate PointClickCare’s customer service and support. They have a platform called Pulse for...
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Relationship, Product
I appreciate that PointClickCare allows us to do some customization to meet the needs of our organization....
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Relationship, Relationship
There are long waits for phone tech help. The excess waste is over 20 minutes now. PointClickCare...
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Relationship, Relationship, Product, Product
The vendor has a feature where I can look to see whether there are any areas that are downgraded in...
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Relationship, Relationship
The vendor’s customer service representatives are very helpful and give great feedback. They go out...
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Product, Product
The product is useful for what we use it for. However, PointClickCare could improve it by having ad...
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Product, Product
I would like to see the product integrated with wearable devices, improvements in the data analytics...
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