PointClickCare (LTC)
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Service and Support

We had a specific problem that we brought to PointClickCare, and they promised to get back to us,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The reports lack a lot of robustness. We can't do much with the vendor's reporting. That is a huge...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

I would tell others that PointClickCare is very good in terms of being user friendly. The reporting...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

PointClickCare is too big, and they don't listen to their customers anymore. PointClickCare hears...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Implementation and Training

PointClickCare doesn’t provide really good training, and their trainers don't know what they are doing....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Future Outlook

My hope is that my satisfaction with PointClickCare will go up in the future. I pay for the service...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

When PointClickCare's systems are up and running, they are pretty good at not breaking.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

A lot of the support people that we are supposed to have from PointClickCare seem too busy for us....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Other Observations & Comments

The support team that we have from PointClickCare was advertised as very quick to reach back out to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

There seem to be a lot more clicks in the product than in our old system. We have to do at least...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

The product keeps a history, shows every movement, and keeps documentation in the online data bank....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

The customer support for the product is not like it was advertised.

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Implementation and Training

Our training consisted of only three short sessions. We had a lot of problems with the product,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

PointClickCare's documentation is good. It seems very organized compared to the documentation from...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

One bad thing that we see with PointClickCare is that there are not a lot of options for reports. It...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There is always something new that PointClickCare needs to work on as far as functionality goes. The...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

PointClickCare is not very good with the support side of things. They could definitely use some...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We do have a pretty good relationship with PointClickCare. We sometimes get special treatment.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

The initial training is pretty good. The ongoing training is where we bump PointClickCare back down....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

PointClickCare has become more closed over the years. We actually hoped that they would become more...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

The PointClickCare solution is never offline. Stability is never a problem. I wouldn't trade the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Technology

One of the things that are an issue is design. The system looks like it was built in 1999.

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We wouldn't be able to do most of what we do from a clinical standpoint if we couldn't measure the...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Not all of the clinical folks are satisfied with the PointClickCare solution this year. In years...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Sales and Contracting

With benchmarks, PointClickCare is super slow. PointClickCare tends to lag in bringing new technology....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

PointClickCare has a very rigid project management model, and that makes it difficult to work with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

During the COVID-19 pandemic, we had to quickly document vaccination administration. So when...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

PointClickCare's solution is not difficult to use, unlike other skilled nursing facility EHRs. I...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Implementation and Training

In the middle of the implementation, things came up, so we went to the marketplace and added...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Twice a year, there are big regulatory updates, so during the second half of the year, it is pretty...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

In the skilled nursing EHR, we have a wide spectrum of documentation things, such as labs,...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

PointClickCare is doing everything that we are looking for from a new technology standpoint. For...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are a few things we would like to see from PointClickCare that would be neat. We would like to...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

During the pandemic, we had some staff members who weren't using the solution the right way, so we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The solution is doing everything that we need it to do at this point. We have the integration...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

The vendor is good about letting us know when their updates are and giving us enough notice that we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

When we have attended PointClickCare’s summit, they have talked a lot about where they are wanting...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

In the future, I hope that PointClickCare will go to using more real-time information. The base...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

PointClickCare is a web application, so the vendor upgrades it, and there is a very short period of...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

PointClickCare could have a more modern interface. Currently, the interface is not as efficient as I...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The product's interface is a bit complex, but it is doing complex things because there is a whole...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

There are so many projects that the vendor is working on right now. In 12 months, those projects...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have not had any training from the vendor, but their support is awesome. The vendor is engaged...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The process of getting support is always a bit of an issue. The vendor's support is not bad, but the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

PointClickCare has made announcements where they have talked about the reporting capabilities and...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

PointClickCare has a lot of features now that go above and beyond what we use. One of the examples...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

A lot of the implementation and training is done from a PointClickCare perspective. They have...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

There has been dissatisfaction from a marketing and higher-level standpoint that we cannot get...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

PointClickCare is very good at hearing and accepting feedback. They are not necessarily able to do...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Within PointClickCare, there are a lot of user-defined options. There are a lot of things that we...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have been through a lot of iterations of PointClickCare as a company, and they are getting back...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We have heard general frustrations with PointClickCare that seemingly every new thing that comes out...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One of the challenges that we have had with the system is reporting from the PointClickCare system...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We understand that all things cost money, but we have worked with other vendors that are more...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is user friendly, so everyone can learn it easily. There are so many features that...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is doing an amazing job with integration. There is still a little more to do with...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

PointClickCare has resolved some issues very quickly. I don’t have any pain points. They follow up...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like this product. I just trained somebody that had never used it before. They loved it, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

PointClickCare is excellent when it comes to integrating with different programs and different businesses....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We pay a hefty bill for PointClickCare, but I feel like we get what we pay for. The vendor charges...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product has rarely if ever let us down. It is fantastic, and the vendor does a great job.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a lot of reports that we can't run, and I definitely would like to change that. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

Even though we have issues, I don't have a ton of suggested upgrades. PointClickCare is a clinical...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

The vendor’s people are very involved. They are problem solvers. The vendor looks for solutions, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our satisfaction with the system will be the same in a year. Every system has its cons, but overall,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor tries to answer our questions, and they are responsive to our requests. Sometimes, we...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I would love to use some of the features that are part of the vendor's additional subscriptions, but...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Every time we add a module, there is a one-time implementation fee. There are also monthly charges....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

There are a lot of positives to the product. I feel like PointClickCare really keeps up with any...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When I first started using PointClickCare's product and called to log a case, the vendor’s support...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We are adding facilities to our database, and I feel like the team that is leading us is very good....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I hope my overall satisfaction will increase after PointClickCare improves their billing process and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

There are charges for every module or every add-on we want, though we don’t have to pay for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The software is user friendly, and the vendor keeps trying to improve it more than anything else....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

One thing I would like to have from the vendor is a contact or a representative. Being able to know...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

In the PointClickCare system, it is really easy to get all the data in, but not as easy to get the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

We have multiple things we integrate with the product, and things have been fantastic.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

The vendor is currently in the process of rolling out some new add-on software options. However, it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

ROI / Cost

The system has a lot of add-on costs, but those costs aren't unfair or too frequent.

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

If the vendor comes out with new functionality that is released as a separate, brand-new module,...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

PointClickCare is probably careful about what they promise, but I think they work well with us as a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

One big thing that could improve the product is having easier access to the data. We have a lot of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

One of the best things is that PointClickCare has the enterprise in mind. They have architected...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

Because we move fast with the product's modules, we get exposed to issues with the product. For...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

PointClickCare is headed in the right direction. They have made good changes to their foundational...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Future Outlook

We plan to keep PointClickCare and are adding additional modules, so we are continuing to grow our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost

PointClickCare's system definitely drives outcomes. The efficiencies within the software give time...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

PointClickCare is very user friendly. It is easy to catch on to how to use or add things because the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

When PointClickCare comes out with something new, they usually create customer committees and ask...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

The only negative thing is that I am not a fan of PointClickCare’s support. If I call, I get people...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

I have a good relationship with the executives at PointClickCare. I can always reach out, and they...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Things have gotten a little better, but PointClickCare still charges us for every little thing....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

PointClickCare needs to be more proactive with training for new products and changes to existing...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PointClickCare's system is one of the better EMRs I have used, but it still has issues that the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor has made great improvements to their support. PointClickCare asks for our feedback on...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

I would like for PointClickCare to make the product more styled like an application. That would make...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PointClickCare is ahead of the game. They know our needs and meet all of them. They pretty much tell...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have to wait on hold for 30 minutes before we get somebody from the support team, but they can...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we converted to PointClickCare, we had to hire a third-party person to help us through the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some things could be condensed a little, and some things are a little redundant in the product....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The EMR is very hefty and meets a lot of clinical needs. We are pretty accustomed to the system now....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor is pretty responsive in terms of integrations. Our company reaches out to the vendor with...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We put information in the product, and the system pulls our A/R, census, and rates. Our census is...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

If the vendor says they are going to deliver something or change something, they do what they say...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

The vendor doesn’t avoid charging us for things. There are additional costs, not only for upgrades...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor doesn’t really hand down a lot of training. The initial training was excellent. Usually,...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t think we are up-to-date on everything with PointClickCare. We talked to the vendor, and they...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PointClickCare offers nice additions. But when we look at additions, we find out that an addition...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Once we figure the system out, it works. I like that the system integrates with other solutions, and...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

PointClickCare is just not helpful. If I try to reach a person to find help with an issue, getting...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I thought the transition to PointClickCare would be much smoother than it was. I hope our...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We love PointClickCare. It is very easy to maneuver in the system, and the system is easy to use.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We haven't had any problems with PointClickCare, so it is hard to say whether anything is needed....

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

If the vendor keeps going in the way that they are going, their future is going to be very bright.

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would like to be able to add personalized facility assessments into the system ourselves. The...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PointClickCare is a wonderful company, but they charge us for every little damn thing.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s customer support and the product itself are both wonderful. The product is an...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PointClickCare is constantly upgrading. They are constantly improving.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

What I enjoy most about the product is that everything flows down from the clinical side to the...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor has online training; if we need help, we can go online and look. The program is wonderful....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is on top of any new regulation that comes down from the government. That is amazing to me....

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

PointClickCare has good support. Everything is done electronically, and if we need something, we can...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have worked with PointClickCare for my entire career, and I have always loved the product and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

PointClickCare generally moves people around very quickly. On the executive level, PointClickCare...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

PointClickCare needs to do a better job overall with engaging their clients so that clients feel...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Functionality and Upgrades

I have worked with PointClickCare as a partner for many years, and I have recommended the vendor to...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

I keep telling my project manager that I wish the vendor's people were available 24/7, especially...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We started with a bare-bones product, and we have had to add to it. That has led to a tremendous...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system does its job. It is an adequate accounting software.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

I wish PointClickCare would work in real time. Our results are not active until things are synced,...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The main thing PointClickCare does well is that they don't require a lot of training. Everything in...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I also wish the vendor were more proactive with us. We are not treated as partners.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

We are nickel-and-dimed to death by PointClickCare. We have to deal with costs on top of costs. We...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Win/Loss - Why they were selected (by current clients)

We are very focused on increasing our Five-Star Quality Rating. That was the primary reason that we...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

There are fees for PointClickCare, but the cost to add something is nowhere near what the cost to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We want to be a leader and take advantage of any functionality that is interoperable with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor was very proactive during the implementation of PointClickCare. They led us through the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have worked with multiple client services managers from the vendor. Maybe that is the way the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PointClickCare has been an expensive software, but we knew there would be an increase in what we...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Purchasing PointClickCare was a good decision. The system has a lot of interoperability, and that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We have looked at PointClickCare's solution several times over the last few years. PointClickCare's...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

I don't even mess with the vendor's tier-one support team at PointClickCare anymore when I call in....

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The PointClickCare system is very user friendly, and it is easy to configure. The assessments and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

PointClickCare does have very good online training, but their in-person training is really...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I don’t usually call PointClickCare’s support team; I just submit cases. When I would call, they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PointClickCare overall is a pretty good application. However, my biggest frustration with the...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

When we first bought PointClickCare’s system, we were under the impression that it would be a great...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

It is discouraging that the vendor doesn’t provide the education and availability of new products...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have just learned in the past couple of months that we have a support person who is assigned to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

I have a lot of negative thoughts about the system. A lot of our training was very disjointed, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We finally understand how the system is programmed to work. If I put in the ICD-10 codes correctly,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Our billing team found that there were things that the system did not do for them. So the billing...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Lessons Learned

I would absolutely not buy this product again. At least once a day, somebody mentions how much they...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

PointClickCare's system is an awesome, encompassing product. The product is really just a data...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

PointClickCare has pulled out their help desk services. That speaks volumes about how they care...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have gone to many PointClickCare summits and heard grandiose promises of new things coming down...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Communication with PointClickCare is not good. They do not warn us of any changes that are coming or...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

PointClickCare is the only system we have found to use for our specialty, and the solution is widely...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PointClickCare doesn’t offer everything we need. It does not support the billing and documentation...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

PointClickCare's system meets the needs of skilled nursing facilities, independent living...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PointClickCare does respond and speak to us from a service request perspective. It takes a long time...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

PointClickCare's system has hundreds of reports, but I would like the capability to download the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

PointClickCare is very efficient when it comes to training. They get a whole team involved.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The solution's financial piece is great. we don't have any issues with it.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

When PointClickCare does something new, we will see a big blurb when we log in. The vendor is good...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost

I do a lot in PointClickCare. Since I audit a lot of the documentation and the assessments, it is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

ROI / Cost

The charges are fair. PointClickCare charges for the separate modules, but each one that we get is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Interfacing and Integration

PointClickCare is wonderful when it comes to integration. It is our other vendors that create the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Implementation and Training

PointClickCare was great about training. They were very thorough.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

Once the user knows what they are doing, PointClickCare is very easy to use. For people who have...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There are a couple of things that I wish PointClickCare could do that would make things a lot...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PointClickCare has done a great job of communicating and implementing the recent upgrades. That...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

PointClickCare is doing a lot of great acquisitions, such as with their Harmony and Connect...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Sometimes we must pay for things that we thought were included. I don't like that PointClickCare...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PointClickCare pulled in their senior legal and financial leadership whenever we had a challenge to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PointClickCare works very well for the needs of the facility. The users are generally happy with the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

My biggest complaint is that PointClickCare doesn't white label all of their modules. If the vendor...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the time that I have supported PointClickCare, there has only been one significant downtime or...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had minimal executive involvement. However, the vendor's executives have come on-site to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor has a lot of training materials, and there is always access to on-demand videos through...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor is constantly updating, and they send out notifications in advance to communicate the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The one thing that would push the vendor's rating higher would be having summary reports in the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

PointClickCare is fantastic from a pricing perspective. It is hard to criticize the system's value...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The issue with training was that PointClickCare wasn’t doing in-person training because of COVID-19,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The vendor has moved away from a nuisance-fee model, so they do avoid charging for every little...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

I believe this solution is part of our long-term plans. I don’t make any decisions, but this is what...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

It is very difficult to get in contact with PointClickCare when we need help. We usually stay on...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

PointClickCare does very well with proactive service. They use the dashboard to let us know if there...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

PointClickCare has a lot of fees for setup, training, and product implementation. Then they break...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support people have been a little slow to respond. The customer service takes longer now than it...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It might just be because I am biased from working with a different system for years, but I feel like...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like how simple the PointClickCare system is. Another system I used was kind of complicated to put...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

During the setup, PointClickCare was a partner, but now they are just an upstairs neighbor that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Win/Loss - Why they were selected (by current clients)

We switched to PointClickCare's product so we could have an electronic record, and nursing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We have been unhappy with PointClickCare's solution for a while. We are moving to another vendor's...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The physician documentation in PointClickCare is not user friendly. Essentially, there are large...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There is a test environment, but it is really for training. For example, we recently implemented a...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Virtually every improvement seems to have an additional cost. The vendor is redoing their physician...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

There wasn't any on-site training for PointClickCare, so it was very difficult to train our staff....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a lot of steps for everything in PointClickCare. We click one thing, then we have to click...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Sometimes the support is okay and PointClickCare answers right away, but other times the support is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

PointClickCare integrates with a lot of other vendors, like our lab and x-ray company, and that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The implementation resources from PointClickCare were spread out in different locations, and several...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We wanted a system that encompassed all our business lines under one umbrella, so we went with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

If we want something added to PointClickCare, there is usually a whole separate module that we must...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

PointClickCare could be configured a little differently to meet our needs better. My organization is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Once something is on the road map, that thing will happen. However, if PointClickCare says that they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PointClickCare has come out with new features for their assessments, and those features can be a bit...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I would not replace the PointClickCare solution with any other solution. The vendor is very focused...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

PointClickCare is a modular program, so the vendor charges separately for everything. However, the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The vendor is always there for me whenever I need something during an implementation. Most of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor’s support people are always there for whatever I ask. I work with different teams from...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

So far, the product has saved us a lot of problems. I would tell everyone that PointClickCare is the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has a CCD that we can download, but it has a lot of information, and it is still lacking...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We use Carequality, which is a free add-on through PointClickCare where we can access hospital...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Overall, I love PointClickCare. I am one of their biggest advocates. PointClickCare constantly works...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We used the infection control module for a while but stopped using it after the free trial was over....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some things I cannot reconfigure or update. I cannot make the system do what I want it to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system is intuitive and easy to use. End users can pick up the system easily. If we hire people...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The vendor delivers new technology for a price. They don’t charge for every little thing, but they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PointClickCare is good. I interact with them when I have issues with the product.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

PointClickCare's software meets our needs. We are not using it for billing, but we are using it for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Other Observations & Comments

The service plans in PointClickCare's system are okay. I cannot say they are great, but we are using...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I love PointClickCare because of its ease of use. One of the system's biggest strengths is how...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The vendor has a lot of new technology, and I am sure a lot of it is good. However, due to financial...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

No one comes in and trains us, but there is a place in the system where we can click to take a class...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The vendor has been very good any time we have wanted to integrate.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t even know when PointClickCare upgrades the system. I know they sometimes have shutdowns for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are some reports that I would like to be able to run that I can’t. When we want to run our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The service team at PointClickCare is pretty good at getting back to me right away, but they are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I am not fully satisfied with PointClickCare's integration. Sometimes, when we click on the system's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I really like that the PointClickCare system verifies insurance. We can make sure the patients have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing I don’t like about the admin tab is that if we are in the document, we can’t edit the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

PointClickCare puts communications on our home page. PointClickCare gives us information about when...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we switched to PointClickCare's system, I got about one day of training. A lot of my knowledge...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

PointClickCare tends to serve the skilled nursing market better than other vendors. They offer good...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

A few years ago, PointClickCare did a really good marketing campaign and got people to switch over...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like that we can upload documents in to PointClickCare. I also really like the system's therapy...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

PointClickCare's immunizations tab isn't very user friendly. Its order tabs can also be a little...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The system has had some outages, and it sometimes runs really slowly. There have been a few times...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

PointClickCare is really good about their upgrade times. Their upgrades usually happen in the middle...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

The vendor was in the process of developing their Infection Prevention and Control module when...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

One of the characteristics of PointClickCare is that we are working at a facility level. But we have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

Before we had the PointClickCare software, we developed our own in-house clinical integrated...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

In terms of cost, the vendor gives me some breaks. The tool is expensive, and we pay for a lot, but...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We deal with account managers and sales managers that are very proactive. We have two contact people...

Mar 2022
||
(0)