TheraDoc Pharmacy Assistant powered by PINC AI Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Product, Value

We use TheraDoc Pharmacy Assistant for two main purposes. One is for reporting and visualizing our...

Feb 2024
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Director

Product

Premier has made a bunch of improvements on the platform that have been really helpful for us. They...

Feb 2024
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Director

Operations

There were a lot of things that went wrong with the implementation of the product, but the problems...

Feb 2024
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Director

Operations

Premier did a pretty good job of training us on the new user interface. We have a dedicated person...

Feb 2024
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Director

Product

I really like the product’s new design. There are certain things that could be more efficient, but...

Feb 2024
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Director

Product

There are some things that the vendor could do to improve the reporting. But realistically, I am...

Feb 2024
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Director

Relationship

The vendor is very good at sending emails. Anytime the system is going to be down for updates and...

Feb 2024
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Director

Relationship

Premier’s customer service has been very good. We have a dedicated contact person who we can ask for...

Feb 2024
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Manager

Product, Value

If I am working with a pharmacist at Premier, I get good results. Someone helped me change our...

Feb 2024
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Manager

Product

Sometimes, nurses from Premier help me do stuff for the pharmacy that isn’t quite ready for prime...

Feb 2024
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Director

Value

The challenge is that we are fighting for tight money, and we lose out every single time because we...

Dec 2023
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Director

Loyalty, Product

I’m not satisfied with the delivery of new technology from the vendor. A lot of things are not...

Dec 2023
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Director

Relationship, Product, Value

The vendor has made progress, but the pharmacists cannot bill services. That is the documentation of...

Dec 2023
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Director

Relationship, Product

The vendor has made a lot of progress in driving tangible outcomes. The vendor has really upgraded...

Dec 2023
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Manager

Relationship, Product

Things have been going well with TheraDoc Pharmacy Assistant. We have no complaints. We use the...

Sep 2023
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Manager

Operations, Product

I think what Premier currently offers is good. If our EMR vendor were able to implement the same...

Sep 2023
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Manager

Value

Those who might be looking to make a buying decision on TheraDoc Pharmacy Assistant should review...

Sep 2023
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Manager

Product

TheraDoc Pharmacy Assistant is not customizable by the user. If we have to run a report, it is...

Sep 2023
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Manager

Relationship

We are coming up with a lot of initiatives ourselves. Premier could drive outcomes by telling us...

Sep 2023
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VP/Other Executive

Loyalty, Product

TheraDoc Pharmacy Assistant has been good to work with. Our people are familiar with the platform....

Aug 2023
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VP/Other Executive

Product, Value

TheraDoc Pharmacy Assistant is not as complex as some other platforms we have used because it is...

Aug 2023
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VP/Other Executive

Relationship

I don’t know that Premier is really a technology company. They weren’t the originators of TheraDoc...

Aug 2023
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VP/Other Executive

Product

Our pharmacists rely on TheraDoc Pharmacy Assistant primarily as a communication documentation tool....

Aug 2023
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Manager

Relationship

TheraDoc Pharmacy Assistant is a really solid tool, and the support we get is also solid. Something...

Jun 2023
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Manager

Product

The only negative thing about TheraDoc Pharmacy Assistant is that it is not integrated with our...

Jun 2023
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Manager

Product

TheraDoc Pharmacy Assistant checks the boxes in terms of functionality, customization, and support....

Jun 2023
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Director

Product, Value

The system is important to our antibiotic stewardship program in particular, and we also use it to...

May 2023
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Analyst/Coordinator

Product, Product

Some of PINC AI's alerts go back to a prior lab from a prior visit. Those alerts aren't very...

Apr 2023
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Analyst/Coordinator

Relationship, Relationship

We have had a lot of success with the vendor's online and phone support.

Apr 2023
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(0)
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Director

Operations, Operations, Product, Product

The process of building reports in the product is complicated. Every time I go in there to do...

Apr 2023
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(0)
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Manager

Operations

The training PINC AI offers is very interactive, helpful, and easy to follow. It was virtual...

Apr 2023
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(0)
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Manager

Product

Sometimes the product pulls data that is not necessarily relevant. I don't know whether it updates...

Apr 2023
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Manager

Relationship, Product

We can build alerts in TheraDoc Pharmacy Assistant. There are some things we would like to build...

Apr 2023
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(0)
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Manager

Product

PINC AI could work on notifying us ahead of time if there are issues within the system or if...

Apr 2023
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(0)
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Manager

Product

TheraDoc Pharmacy Assistant has features that remind our pharmacists whether they can convert an IV...

Apr 2023
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Manager

Relationship

PINC AI’s representatives are very open and nice and help us out when we need it. I can contact our...

Apr 2023
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Director

Product

The user interface with the recent upgrade has definitely improved, but it is still not always the...

Apr 2023
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Director

Relationship

I have been extremely satisfied with the vendor's support. The vendor has been communicative, and...

Apr 2023
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Director

Product

The only reason I am not fully satisfied with the product is that I have had one lingering issue...

Apr 2023
||
(0)
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Manager

Relationship

I have had a bit more trouble recently getting resolutions from the vendor with service tickets than...

Mar 2023
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Manager

Product

The data feed that comes into the system is missing some data points. Some data is not coming in,...

Mar 2023
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Manager

Product

The tool is very useful in terms of end-user functionality and things like that.

Mar 2023
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