Employer-Sponsored Healthcare Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Operations, Value
I would like to see better outcomes associated with our high spend areas. Those areas include...
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Relationship
One of our clinics has an amazing Proactive MD provider. I wish I could clone that person. That...
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Relationship, Services
We had an account manager from Proactive MD who left, and I don't think the person Proactive MD...
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Operations, Value
There are some things that I would expect would be included in the vendor's scope of services. For...
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Relationship, Operations
I think of Proactive MD as a true healthcare center as opposed to just an on-site clinic. Their...
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Relationship, Operations, Value
Everything has been great with Proactive MD. They have a lot of good programs through our providers....
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Relationship, Services
We have a good representative from Proactive MD who provides us with a lot of documentation, flyers,...
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Relationship
Communication has been the biggest struggle we have had with Proactive MD, though the issues are not...
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Operations
Proactive MD relies heavily on the patient advocate to drive services, but we don't use their...
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Loyalty, Relationship
Proactive MD wants to be strategic, and they probably are more strategic than other firms, but we...
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Relationship
We shared our concerns with our Proactive MD account representative, but the account representative...
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Services, Value
We know that Proactive MD is improving the health of our employees, but it is hard to quantify the...
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Relationship, Value
Proactive MD is a good partner and provides a good service in a market where it is tough to remain...
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Relationship
Proactive MD is very good with strategic ability. They come back with what I request, so it takes my...
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Relationship, Value
Proactive MD’s consultants are just completely engaged with our organization. Proactive MD is very...
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Loyalty, Relationship, Operations
We did an evaluation of services from different vendors and chose to continue to stay with Proactive...
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Loyalty, Relationship, Operations, Services
Things have improved with Proactive MD, but we have had some issues with a combination of staffing...
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Relationship
The consultants from Proactive MD are genuine, and they want to help each of our team members when...
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Relationship
While the executives have tried to be involved, sometimes it feels like they have been a little bit...
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Relationship
I would tell others looking at Proactive MD that it is important to stay on top of the reporting....
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Relationship, Operations, Services
Proactive MD is always looking for ways to get us going and bring more of our staff members into the...
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Relationship, Services
There are times when Proactive MD exceeds our expectations. But being in a rural area that is...
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Operations, Services
Proactive MD works with our third-party administrator for our benefit system on other referral...
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Operations
With the reporting from Proactive MD, we would like to see things differently or do a deeper dive...
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Operations
The employees who utilize the Proactive MD service have nothing but great things to say. Often, the...
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Value
The invoices from Proactive MD list a litany of charges that are collected over the month, and after...
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Value
The overall engagement percentage of Proactive MD's health services has improved year over year.
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Loyalty, Operations
Expanding services with Proactive MD has been a challenge. The due dates are often missed, and the...
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Relationship, Operations
We maintain pretty good utilization of the firm's service at our clinic, and most of that is because...
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Operations, Value
I appreciate that Proactive MD’s rates have been consistent, and that is a lot more than I can say...
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Relationship, Operations
We get wins every once in a while with Proactive MD. The firm tells us when staff members who were...
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Relationship, Services
When we decided to change something we were doing with Proactive MD, it took someone else alerting...
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Relationship, Value
I would like Proactive MD to be a stronger partner when it comes to actually lowering our healthcare...
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Operations, Value
I have caught wind that Proactive MD has purchased a pharmaceutical provider to provide medication...
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Relationship, Services
Proactive MD has extremely poor customer service. They can't figure out how to answer the phone and...
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Relationship, Operations
Proactive MD is not leading the way. I'm the one who brings up things that need to be done. I'm sure...
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Relationship, Operations
In the beginning, Proactive MD's impact on cost and improving health was fantastic, but that hasn't...
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Services
Proactive MD does the best they can with what they are given, but they could do a little more to...
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Value
We have a high utilization for Proactive MD's clinic, so we don't have enough appointments. The vast...
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Relationship, Services
Proactive MD is great in terms of their day-to-day care, but they need to improve their IT and...
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Relationship
We have a patient advocate who works for Proactive MD, and they are like a concierge. They are our...
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Relationship
Proactive MD's executives were very involved in the beginning, but for the last little while, they...
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Relationship, Value
In the past, I had to manage all of the clinic supplies, medical supplies, and testing supplies, so...
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Relationship, Value
The thing that was attractive about Proactive MD was that they were a lot like our previous...
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Relationship, Services
The firm is very knowledgeable and great about getting back to us with answers. The firm has been...
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Operations, Services
We have had a few bumps in the road, and the firm has been quick to provide additional training to...
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Value
In terms of costs, the firm is very open, and we usually know what is going to be on the bills...
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