Employer-Sponsored Healthcare Services Commentary
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Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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CEO/President

Loyalty, Relationship, Operations

We did an evaluation of services from different vendors and chose to continue to stay with Proactive...

Jun 2025
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CEO/President

Loyalty, Relationship, Operations, Services

Things have improved with Proactive MD, but we have had some issues with a combination of staffing...

Jun 2025
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CEO/President

Relationship

The consultants from Proactive MD are genuine, and they want to help each of our team members when...

Jun 2025
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CEO/President

Relationship

While the executives have tried to be involved, sometimes it feels like they have been a little bit...

Jun 2025
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CEO/President

Relationship

I would tell others looking at Proactive MD that it is important to stay on top of the reporting....

Jun 2025
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Manager

Relationship, Operations, Services

Proactive MD is always looking for ways to get us going and bring more of our staff members into the...

Jun 2025
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Manager

Relationship, Services

There are times when Proactive MD exceeds our expectations. But being in a rural area that is...

Jun 2025
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Manager

Operations, Services

Proactive MD works with our third-party administrator for our benefit system on other referral...

Jun 2025
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Manager

Operations

With the reporting from Proactive MD, we would like to see things differently or do a deeper dive...

Jun 2025
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Manager

Operations

The employees who utilize the Proactive MD service have nothing but great things to say. Often, the...

Jun 2025
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Manager

Value

The invoices from Proactive MD list a litany of charges that are collected over the month, and after...

Jun 2025
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Manager

Value

The overall engagement percentage of Proactive MD's health services has improved year over year.

May 2025
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Manager

Loyalty, Operations

Expanding services with Proactive MD has been a challenge. The due dates are often missed, and the...

May 2025
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CEO/President

Relationship, Operations

We maintain pretty good utilization of the firm's service at our clinic, and most of that is because...

May 2025
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CEO/President

Operations, Value

I appreciate that Proactive MD’s rates have been consistent, and that is a lot more than I can say...

May 2025
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CEO/President

Relationship, Operations

We get wins every once in a while with Proactive MD. The firm tells us when staff members who were...

May 2025
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CEO/President

Relationship, Services

When we decided to change something we were doing with Proactive MD, it took someone else alerting...

May 2025
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CEO/President

Relationship, Value

I would like Proactive MD to be a stronger partner when it comes to actually lowering our healthcare...

May 2025
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CEO/President

Operations, Value

I have caught wind that Proactive MD has purchased a pharmaceutical provider to provide medication...

May 2025
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Director

Relationship, Services

Proactive MD has extremely poor customer service. They can't figure out how to answer the phone and...

May 2025
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Director

Relationship, Operations

Proactive MD is not leading the way. I'm the one who brings up things that need to be done. I'm sure...

May 2025
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Director

Relationship, Operations

In the beginning, Proactive MD's impact on cost and improving health was fantastic, but that hasn't...

May 2025
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Analyst/Coordinator

Services

Proactive MD does the best they can with what they are given, but they could do a little more to...

Dec 2024
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Analyst/Coordinator

Value

We have a high utilization for Proactive MD's clinic, so we don't have enough appointments. The vast...

Dec 2024
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Analyst/Coordinator

Relationship, Services

Proactive MD is great in terms of their day-to-day care, but they need to improve their IT and...

Dec 2024
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Analyst/Coordinator

Relationship

We have a patient advocate who works for Proactive MD, and they are like a concierge. They are our...

Dec 2024
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Analyst/Coordinator

Relationship

Proactive MD's executives were very involved in the beginning, but for the last little while, they...

Dec 2024
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Analyst/Coordinator

Relationship, Value

In the past, I had to manage all of the clinic supplies, medical supplies, and testing supplies, so...

Dec 2024
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Analyst/Coordinator

Relationship, Value

The thing that was attractive about Proactive MD was that they were a lot like our previous...

Dec 2024
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Director

Relationship, Services

The firm is very knowledgeable and great about getting back to us with answers. The firm has been...

Dec 2024
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Director

Operations, Services

We have had a few bumps in the road, and the firm has been quick to provide additional training to...

Dec 2024
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Director

Value

In terms of costs, the firm is very open, and we usually know what is going to be on the bills...

Dec 2024
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VP/Other Executive

Relationship, Services

When employees or one of their dependents end up needing to go to a hospital, Proactive MD will...

Nov 2024
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VP/Other Executive

Relationship

I get an opportunity to weigh in as to who is on staff and what the services are with Proactive MD....

Nov 2024
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VP/Other Executive

Loyalty, Relationship, Value

I would recommend Proactive MD 100%, but employer organizations need to have the gumption to...

Nov 2024
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VP/Other Executive

Loyalty, Relationship, Services

When we were with an ACO with the local health network, one of the biggest issues was that we...

Nov 2024
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VP/Other Executive

Value

Proactive MD has had an incredibly positive impact on reducing our healthcare costs. Our employee...

Nov 2024
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(0)
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VP/Other Executive

Services

With Proactive MD, our employees can see a provider in person, or they also have the option to...

Nov 2024
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(0)
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VP/Other Executive

Services, Value

With Proactive MD, we have the opportunity to dig into high-dollar claims to understand how we got...

Nov 2024
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VP/Other Executive

Value

Proactive MD does not nickel-and-dime us. We pay Proactive MD one lump administrative fee to manage...

Nov 2024
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VP/Other Executive

Services, Value

Proactive MD is our direct employer primary care provider, so all our employees and their dependents...

Nov 2024
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(0)
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Director

Loyalty, Relationship

We are keeping our options open to decide whether we put more eggs in the firm's basket. We have...

Jul 2024
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Director

Value

Proactive MD’s stance on encouraging the usage of their health services is they like the patient...

Jul 2024
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Director

Relationship

We used to do some minor infusions with Proactive MD, but they said they had to stop doing that and...

Jul 2024
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Director

Relationship

Our satisfaction with the quality of the staff would be higher, but we have had several account...

Jul 2024
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(0)
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Director

Loyalty, Relationship

The big thing that I would tell someone who is looking into working with Proactive MD is to have...

Jul 2024
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(0)
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Director

Relationship

Recently, Proactive MD has struggled to find us permanent providers. While we know what we want is a...

Jul 2024
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(0)
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Director

Value

I would like to say Proactive MD’s impact on reducing our healthcare costs is higher, but it is hard...

Jul 2024
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(0)
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Director

Services, Value

We believe that ProactiveMD is improving the health of our employees because they are spending more...

Jul 2024
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