Patient Privacy Monitoring Comments

 

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Current Time Inside Cache Tag Helper: 12/4/2020 4:18:23 PM and Model.EvProductId = 193141

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User Commentary

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Director

Service and Support

Protenus' people, including the representatives and IT team, have been very accommodating. So far,...

Nov 2020
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Director

Functionality and Upgrades

Protenus did a presentation at a seminar I attended. I was really impressed with the product. It is...

Nov 2020
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Director

Functionality and Upgrades

We wanted to have one solution for the whole network, so we looked at what was out there and settled...

Nov 2020
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Director

Functionality and Upgrades

Protenus' solution has ways of showing us the progress that we are making, but we don’t have enough...

Nov 2020
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Director

Functionality and Upgrades

The way Protenus licenses is probably the only downside. I wasn’t crazy about the licensing because...

Nov 2020
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Manager

Functionality and Upgrades

One of the things that Protenus really promoted was the fact that the software creates alerts and...

Nov 2020
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Manager

Relationship

Protenus has been very friendly. I have attended one of their in-person events, and they have a good...

Nov 2020
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Manager

Functionality and Upgrades

Since moving to Protenus, we have shifted a lot of the focus away from going through false...

Nov 2020
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Manager

Implementation and Training

We did a fast deployment of Protenus' system. We now have an operational version of the product in...

Nov 2020
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Manager

Interfacing and Integration

Protenus' system has done a good job in terms of taking in and processing the data from multiple...

Nov 2020
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Manager

Functionality and Upgrades

Protenus' solution is a good product. There is always room for tweaks or customizations. We need...

Nov 2020
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Manager

Service and Support

We get daily feedback from the vendor when our logs come through. We don’t have much day-to-day...

Nov 2020
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Manager

ROI / Cost (care and feeding)

Protenus came down a lot in price to be competitive with our old vendor. I think we have gotten our...

Nov 2020
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CISO

ROI / Cost (care and feeding)

When we went to Protenus, we slashed our cost in half right away. One thing that is giving us a bit...

Oct 2020
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CISO

Functionality and Upgrades

Protenus gave us limited leeway to move to other platforms without additional costs. It was our...

Oct 2020
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CISO

Relationship

The data Protenus had seemed to be far in excess to the data required to provide the analytics they...

Oct 2020
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CISO

Sales and Contracting

There weren’t many products besides Protenus’ product that we thought were of value. Something that...

Oct 2020
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CISO

Future Outlook

I am very hopeful that Protenus will be much better for us than our previous system was both because...

Oct 2020
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Director

Functionality and Upgrades

Protenus is wonderful. They are very responsive, and they offer a lot of features that we don't...

Oct 2020
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Director

Functionality and Upgrades

Protenus proactively opens tickets when they catch occurrences so that when they see something...

Oct 2020
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Director

Relationship

I saw more executive involvement in the beginning during contract negotiations and implementation....

Oct 2020
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Director

Functionality and Upgrades

We have been very happy with the vendor since we went live. They have been very well-tuned to our...

Oct 2020
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Director

Functionality and Upgrades

Protenus pitched us the AI as a growth function, and we have started to see a little of that. The...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The system is working great. We are moving toward building a template so that the person that works...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We contacted Protenus because we had a certain question about whether we would be able to do...

Oct 2020
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VP/Other Executive

Service and Support

We have one person with Protenus who is almost always available, and we can get ahold of that person...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Patient Privacy Monitoring is a fabulous product. Before we had this product, we had an enforcement...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Patient Privacy Monitoring is more sophisticated, evolved, and advanced than the other products. I...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Protenus meets my needs. I wish I could use some of the features that another vendor has, but...

Oct 2020
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VP/Other Executive

Relationship

One of the very good features of Protenus was the executive involvement and the presentation....

Oct 2020
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VP/Other Executive

Future Outlook

From what I understand, our Protenus membership is evergreen. But if it isn’t, that contract will be...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Protenus is creating many features so that we can have an entire team working on monitoring user...

Oct 2020
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VP/Other Executive

Other Observations & Comments

With Patient Privacy Monitoring, there have been false positives. That is fine; it could be that...

Oct 2020
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VP/Other Executive

Other Observations & Comments

Patient Privacy Monitoring doesn’t give us the type of false positives that another product that I...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We can automatically generate an email to send out to certain people that we identify. Right now, we...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The ease of how we look at things has been improved in terms of how we do the research. The process...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The system sometimes doesn’t tell us exactly what we are looking for. We have to dig a little bit to...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Our HIPAA security officer has a great system for phishing and for those types of things. When...

Oct 2020
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VP/Other Executive

Service and Support

We have had some issues with some of the vendor’s people in terms of their timeliness in getting...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

With Patient Privacy Monitoring, we can electronically note everything that has occurred with a...

Oct 2020
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VP/Other Executive

Interfacing and Integration

The integration of Patient Privacy Monitoring with our EMR has been extremely smooth. I haven’t...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

Patient Privacy Monitoring gives what Protenus calls a suspicion score. If we try to analyze the...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The product we had before Protenus never worked for me. I spent hours trying to get it to work for...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

With Patient Privacy Monitoring, I am able to see what needs to be addressed. With COVID-19 cases,...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I haven’t used managed services. I would be reluctant to do so even if it were another product and I...

Oct 2020
 Helpful

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Analyst/Coordinator

Service and Support

We like the dynamic learning. We have someone look at every single case we get. Some places will...

Oct 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

We get cases where a user searches for 10 different people, such as football or NBA players, and...

Aug 2020
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Analyst/Coordinator

Relationship

There is room for improvement for the vendor to help us meet our needs, but we may not have...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The application is super solid and has saved us a tremendous amount of work. I have familiarity with...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We have brought several suggestions to Protenus' attention, and they have always been responsive....

Aug 2020
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Analyst/Coordinator

Service and Support

Protenus seems to have a workforce that is more mobile than our workforce is. Protenus' workflow...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We would get some pretty darn quick results. One of the things that we would occasionally get is...

Aug 2020
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Analyst/Coordinator

Service and Support

Protenus did a very good job at their conference in May of explaining some of the most complex...

Aug 2020
 Helpful

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Analyst/Coordinator

Service and Support

We wanted to put our patients who were being tested for COVID-19 on a higher watch, which is the...

Aug 2020
 Helpful

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Analyst/Coordinator

Relationship

Every interaction that I have had with any of the vendor's people has been excellent. They have been...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Our organization had another system prior to this one, but it wasn't as robust or easy to use. The...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

In terms of the COVID-19 crisis, we like to identify patients that are positive so that we can track...

Jul 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that Protenus avoids charging for every little thing. I haven't had an experience with...

Jul 2020
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Manager

Service and Support

In one month, we had several cases that had a high enough suspicion score that my privacy analyst...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

Protenus doesn’t have EPCS certification, but that is on their road map.

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

I think we should be able to accomplish entering our data back load into the system more easily....

Jun 2020
 Helpful

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Manager

Implementation and Training

The implementation was very quick, efficient, and simple to get done. The solution is not...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

There are very few false positives in the system. Sometimes we say the system makes a good catch...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

We are working to integrate the tool with our HR system and our time-clock information so that we...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

My product analyst absolutely loves the system. The analyst has closed out a lot of cases, and I...

Jun 2020
 Helpful

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Manager

Relationship

Protenus has been fantastic to work with. They are very responsive and have great customer service....

Jun 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We are flipping over to a new EMR, and Protenus' system is going to be fully integrated with it....

Jun 2020
 Helpful

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VP/Other Executive

Service and Support

Protenus is forward thinking. They are already thinking about the products. Protenus talked about...

Jun 2020
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VP/Other Executive

Other Observations & Comments

Our implementation was slower than we expected, but 75% of that was on our end since it was the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system has different categories of alerts that bubble up. When we started, we were advised by...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Our false positive rate is dropping. That happens as a result of a combination of things. Number...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Before, we ran certain spot checks just to produce reports with the same last name on them. Then one...

Jun 2020
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VP/Other Executive

Other Observations & Comments

Like every growing company, the vendor has some challenges with customer service. When we had a new...

Jun 2020
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VP/Other Executive

Future Outlook

If Protenus is good at what they do, they will be bought out in the next five years and will get...

Jun 2020
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Director

Service and Support

From a customer success standpoint, Protenus does really well at assigning someone to talk with us...

Jun 2020
 Helpful

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Director

Other Observations & Comments

There are a fair number of false positives, but there are false positives with any product, so it is...

Jun 2020
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Director

Functionality and Upgrades

I think there could be improvement in expanding the monitoring to other platforms. We are evaluating...

Jun 2020
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Director

Functionality and Upgrades

I would give a low rating for Protenus meeting all my needs because there are a lot of needs, and...

Jun 2020
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Director

Service and Support

Protenus' support people are good. They schedule regular calls, so they are easily accessible and...

Jun 2020
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Director

Functionality and Upgrades

Protenus is doing great. We went from a HIPAA monitoring process with totally manual work to the...

Jun 2020
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Director

Functionality and Upgrades

At the end of each investigation, we mark whether we should have received a notification. It is...

Jun 2020
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