Patient Privacy Monitoring
Filtered view: All

Subject Expert
Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Nurse

Functionality and Upgrades

The Protenus system is easy to understand, and we can filter unnecessary violations. We can go...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Functionality and Upgrades

There are sometimes issues when we are trying to figure out how to use some of the functionality....

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Service and Support

When we have an issue or problem, getting in touch with someone at Protenus is a little challenging.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We have seen an increase in noticing inappropriate access using Protenus' system. With our previous...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

We knew going in that Protenus' system was going to do a better job of giving us more specific data...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

One of the problems we had with our previous solution was that we would put in a ticket to get some...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Even though we had a regular cadence that we were supposed to meet with the person that was giving...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We are able to use the Protenus solution to identify potential inappropriate access to records by...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The Protenus solution is pretty easy to use.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We work very closely with Protenus, and we meet regularly to discuss or resolve any issues that come...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had a lot of changes on our end, so Protenus has had to change with us, and the vendor has...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

Protenus' system is not part of our long-term plans because our new EMR has similar functionality...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

One thing that we really like that Protenus has is a throttle, meaning we can expand. The vendor has...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

HIPAA law requires us to have some processes in place to monitor certain kinds of things. Without an...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We feel confident that if we contact the vendor, they will get back to us. Protenus is very...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

While using the Protenus solution, we have been able to identify individuals who were...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are certain things that the system can't tell us without additional work, so we do get false...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have seen some glitches here and there with Protenus’ integration. There are other systems that...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We had done a lot of training before we implemented Protenus' system, so it is not like we never...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We do get a few false positives from the system, and those do get better over time, but things could...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I have been in my role for quite a long time and have used a lot of different products for not just...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Protenus' tool is pretty fascinating. There is a person scanning things and getting those things...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product definitely drives outcomes. It isn't cheap, but it fits our needs. The system's...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Protenus primarily uses machine learning for their software, and it has been very valuable for us....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Protenus definitely keeps their promises, and they have great customer service. Our customer service...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

There is a slow and steady growth that we see with Protenus. The product is continuously improving,...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are a few things that we would like to tweak that Protenus has said that they were working on...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We haven't spoken with the vendor much about their vision, and they haven't communicated much of...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Patient Privacy Monitoring definitely helps us support and implement our policies. The system is...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like the sophisticated analytics of the product. The product gives us a lot of information in a...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

It takes a little bit to get used to some of the navigation functions of the system. Once we know...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

I have worked in healthcare for about 30 years and have never seen a software implementation go as...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

With Protenus' system, the AI technology is working and has saved us time. The system detects our...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We had a hiccup with an integration that was a little delayed, but the vendor worked proactively to...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor allows us to provide feedback. They even have a counsel of their clients where they get...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Protenus' product had AI capabilities, and the vendor showed responsiveness through the sales cycle....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Patient Privacy Monitoring does a really good job of catching things, but sometimes, it catches...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

As we have matured in our use of the system, our understanding of where the gaps are has increased...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are hopeful that Protenus will fix our issues. We believe in them; they are fabulous and so...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

While the ability to determine family-member access and self-access has definitely improved and been...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Protenus’ dashboard reporting tools are very lacking. As we are going through these investigations,...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We meet regularly to tell the vendor about the problems we are having, and they will go ahead and...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The Protenus product itself is amazing, and we would buy it multiple times over. What we are...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Technically, our implementation went as smoothly as silk. But we would complain that there was no...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Protenus system is fairly easy for the end user. What is cool about the product is that we have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing that was sold to us in theory but didn't come to be is that we thought we could email...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The tool does exactly what it is supposed to. The alerts let us see issues that we would never...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Protenus is reliable and very responsive. They are very good at communicating and being specific...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

The product doesn't pass any information to other systems. Information comes in but doesn't go out....

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

It is a little disappointing that there is no real-time phone support. I understand that because...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When the vendor makes minor tweaks in the user interface, like with drop-down menus or icons, we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The vendor reaches out to us and announces the various training programs that are coming up, so we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The product's biggest limitation is capacity. The product works as promoted but is limited in terms...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The product is fully integrated into our processes. We primarily use the tool for proactive...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

Because we are a longtime client, our false positive rates are minimal. When we get alerts through...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have looked at other vendors over the years, but because of the cost and things like that, we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The Protenus system is well built. The product is exactly what we needed. It has been able to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The biggest area that Protenus needs to work on is the product’s reporting and analytics. The...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Protenus offers a master services agreement where in addition to the tool, customers can pay for a...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Functionality and Upgrades

Protenus helps supplement our auditing processes for HIPAA and security purposes. We have integrated...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Other Observations & Comments

The product monitors drug utilization and looks for abnormal utilization that is outside the...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Protenus takes a lead on problems, provides guidance and insights, and initiates healthy...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

Protenus’ product has helped us to identify inappropriate access, prompted us to think about our...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Unlike our previous third-party software, Protenus' system does not have the functionalities to be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Lessons Learned

We do not have the degree of data we might need to make Protenus' system work to its full potential....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Interfacing and Integration

The communication between our software solutions is so simple; Protenus' product handles what we use...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Service and Support

Protenus tells us when an upgrade is going to happen; they have done a fine job of being proactive...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Service and Support

I am able to send an email to the Protenus help desk team, and they get back to me in a very timely...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We just tried integrating a system recently, and we had to cancel the integration because Protenus...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost

The Protenus system’s artificial intelligence and the alerts it sends us have been time saving. I am...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our users could have used more training when we onboarded. Protenus gave us thirty minutes, and then...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Patient Privacy Monitoring has improved. There were some issues, but the system is doing much better...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we went live with Patient Privacy Monitoring, we wanted to see everything that it was...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is just so cumbersome. We have over 100 applications that have patient information in...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I would like to be able to export different fields. There is a canned export of data, so we are set...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

For specific outcomes, we have identified certain people who have been in records inappropriately,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have professional services supporting the product, and having those services is the key to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

When we worked with our EMR, Protenus' system just wanted to use a particular field as the ID. There...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Patient Privacy Monitoring is not a tool that we just set and forget. We really need people that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We did a load of data and had to go back and pull access by physicians, and it was really easy to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Protenus has a lot of ongoing education from Webex meetings, blogs written by customers, and the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost

Patient Privacy Monitoring has actually caught some questionable access automatically, and that is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The system tells us which accounts to look at. It doesn't just give us a list of 50 accounts and say...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have regular calls with Protenus' team, and we are free to ask them questions about things that...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Protenus has a significant customer base. The vendor is helpful when it comes to providing us with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

We have seen an increase in family access and appropriate access. The solution looks at emergency...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We are fully integrated with Protenus' system, and we haven't noticed any workaround issues. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We sometimes get false positives from the system, but overall, we are happy with the quality of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is great at connecting information in a way that makes it fairly obvious when something...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Protenus is good about taking customers' feedback and using it to enhance the system. They always...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The integration between Protenus' system and our privacy incident management system wasn't as robust...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Protenus is exceptional at proactively monitoring access and using behavioral analytics and AI....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Before working with Protenus' system, our auditing and monitoring access was reactive. We had to go...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

We have been able to do what we have needed to do in Protenus' system with the original training we...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

There are some things that we wish Protenus' system could do better. We have been working with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We can see that the system is learning, but it doesn't react quickly. It takes a long time and a lot...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

There are definitely things coming in the future that are going to make a dramatic difference. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

Protenus' system is very cost effective compared to other systems that I have used. I really enjoy...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We had a lot of false positives in our prior system, but now with Protenus' system, the violations...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

It is taking a little while for the artificial intelligence to learn our workflows. The solution is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Sometimes a case is classified as a false positive or a good catch, but I don’t understand the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Before Protenus, we had no way to audit things. I would select random patients from the hospital and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

We are switching EMRs, and our new EMR has its own auditing software. But the software is more of a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The only issues I have had with this system were related to the authenticator we use. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I like Protenus' system. It was a little awkward at first until I got used to it, but that happens...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Our employees know that somebody is watching what they are doing, and that is important for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

Protenus' implementation was very quick on their end, and their software integrated well with ours....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Overall, Protenus gives us a great product and great customer service. They delivered a significant...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is pretty user friendly. I was able to pick it up in just a few days because it is not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Overall, the tool is very beneficial. It triggers all the cases for us that could potentially be...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The main thing that bothers me is that I wish there were a button for bulk. There are bulk actions,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a couple of other functions, such as VIP audits, that don't work as Protenus said they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Protenus is really easy to contact. It is nice that Protenus talks to other customers and tries to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

From a privacy perspective, I definitely think Protenus Patient Privacy Monitoring is worth our time...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with Protenus, and they just implemented new training courses that we can...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I wish Protenus had an incident management system for violations unrelated to snooping in a medical...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We pay a flat annual fee. Protenus does not nitpick or charge us for every little thing.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Protenus said they would monitor all access to the EHR, and they do that. The tool also promotes...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When we report a breach to the government, we must include specific information, which is not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Some of our clinics moved to a different EHR, and there was a clean integration with the Protenus...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some additional reporting functionality would be nice. When I was running certain reports, I was...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had great communication with the vendor, and they have been very helpful. It is sometimes...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In terms of ongoing maintenance, each organization is assigned a vendor representative. The person...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has a pretty good queue in the system for managing cases. I am able to go in and see...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Protenus informs us when something is being updated. When we log in to the system after an upgrade,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Protenus monitors things for any violations. If there is a violation, we track it separately...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

ROI / Cost

As organizations evolve, their pricing structures evolve to facilitate their business models. We had...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor had a good plan for our implementation, and they followed it. They knew what was needed,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have had things that we have had to continually open with the vendor's support people. Their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor is great at being proactive, and their executive involvement is good.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The first couple of trainings that we did with the vendor were a bit less helpful than we would have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Our teams love the solution. It is easy for them to use. We enjoy the system's data analytics and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have been with the vendor a long time, and I have a relationship with the leadership team and founders....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost

Overall, the tool does what it is supposed to do. It has definitely changed our approach to privacy...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had to create new processes around the product, and other facilities with our same specialty...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Protenus is a fairly young company, and from that perspective, they are always seeking ways to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Protenus is a great company, and their privacy monitoring solution is the best out there, at least...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The customer service needs to be more tailored around the individual customer and their needs. For...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are some data-feed issues with the product. We have been working on some things for months but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

The product achieves the goal of user-activity monitoring and is very easy to use.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

I wanted to know whether it would be possible for Protenus Patient Privacy Monitoring to integrate...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Overall, the system works well with a few idiosyncrasies that we can easily overlook.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The glitches with integration are not solely on the vendor’s part. Sometimes the issues are on our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Protenus' customer service people are receptive and responsive, but we can't get settled in with one...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We appreciate Protenus' innovation, events, and leadership in the industry.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have assigned people from the vendor who meet with us regularly. The meetings are not only for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

All of my experiences with Protenus have been very positive. We have a very strong relationship....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost

Since the last time we renegotiated the contract with the vendor, there have been no additional charges....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

For the most part, Protenus matches a user with an event and determines whether that user and that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have thousands of users on our electronic health record system, so the ability to monitor the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system doesn’t give us a lot of insight into external things. It could potentially identify a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor is continually using their customers' feedback as they update their platform, add...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Future Outlook

For a certain reason, we won't be able to retain Protenus' system for now, but I am hopeful that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost

We love the product. It has made a huge difference in our audits, productivity, and documentation.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles