PrivacyPro (formerly Protenus) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
Patient Privacy Monitoring is good at monitoring all types of snooping because not only am I looking...
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Relationship
Bluesight’s customer care service is very good if I have an issue. I had to do an audit of a...
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Product
What I want to see improved with Patient Privacy Monitoring is sometimes if someone was a violator...
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Product
Patient Privacy Monitoring is a good product to do a general survey of what is going on. We have...
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Product
Patient Privacy Monitoring is very easy to use, and Bluesight gives us quite a bit of information on...
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Product
The issue could just be me as a user, but I still find that the Patient Privacy Monitoring program...
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Relationship
There haven't been very many problems with Patient Privacy Monitoring, so Bluesight's proactive...
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Product, Value
I am very likely to recommend Bluesight to a peer or a friend. I don't know what else is out there....
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Relationship
The vendor's support team is very responsive and helpful. For the most part, outside of my...
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Operations, Product
Patient Privacy Monitoring is very easy to use. I basically learned the system after reading the...
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Loyalty
For the most part, Patient Privacy Monitoring accomplishes everything we need. It is basically...
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Culture
We are in the middle of a project that I have been waiting a long time on, and the vendor promised...
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Culture, Relationship, Product
We came from a different patient privacy monitoring solution, and we had a workstation audit that...
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Product, Value
With Patient Privacy Monitoring, we are able to get much better auditing detail than we used to get...
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Product
We added a feature in Patient Privacy Monitoring so that if there is a sensitive alert because I...
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Relationship
Bluesight has been very responsive when we have had questions. When we bring something up, they are...
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Product
The user interface in Patient Privacy Monitoring is simple and easy to read, and the drop-down menus...
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Loyalty, Relationship
Bluesight is making enhancements, and we are excited for the future. They are enhancing things to...
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Product, Value
Patient Privacy Monitoring enhances our privacy posture and sends us alerts that are worth looking...
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Product, Value
The system exceeds expectations; it is better than our previous system.
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Loyalty, Product
There are still some outstanding things in Patient Privacy Monitoring that have been outstanding for...
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Product, Value
One big outcome we have seen from using Patient Privacy Monitoring is finding inappropriate access....
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Operations
Protenus has done so much better with training than when we first started, but there is still room...
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Loyalty
Protenus is finally ready to do their big upgrade for Patient Privacy Monitoring. They have been...
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Relationship, Product
Patient Privacy Monitoring is good with all types of snooping. We have found inappropriate access in...
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Culture
We negotiated pricing with Protenus throughout the process. They were very fair and reasonable, and...
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Loyalty
The integration with Epic is the only one we have thus far with Patient Privacy Monitoring, plus our...
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Loyalty, Product
We haven't seen any cases that Patient Privacy Monitoring hasn't caught, so that is a good thing....
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Relationship
When we have given Protenus feedback on things that we would have loved to see in the tool, they...
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Loyalty, Relationship
We were very clearly told, and it may have just been a miscommunication, that we were able to email...
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Loyalty
We thought that Protenus’ suspicion scores would be more consistent and reliable as the machine...
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Loyalty, Product
We are seeing Patient Privacy Monitoring generate a number of privacy cases. We have turned on all...
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Operations
The implementation was excellent. It wasn't too much. It was like Goldilocks and the Three Bears; it...
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Product
The product is certainly better at capturing discreet issues, so family members, households, and...
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Relationship
Protenus’ people are accountable, so they don't have to go through layers of management to make a...
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Operations
Protenus’ implementation was well planned, and they have a good process for doing the installs.
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Relationship, Product
There haven’t been any real changes to the system since we purchased it a few years ago.
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Product, Value
One outcome we have seen from working with Patient Privacy Monitoring is that we are finding more...
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Product
The solution does a great job for what it is able to pull from. Nothing is perfect. There is not a...
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Operations
We used training from the vendor a lot in the first year. We have not utilized the service since...
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Product
On the interface of the product, there are little navigational issues. The product isn't intuitive....
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Relationship
We communicate primarily via email. That process works for us and our designated customer service...
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Product
The tool has more alerts than we have the manpower to investigate. We get automated email...
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Loyalty, Product
The product integrates seemingly seamlessly with another one of our systems. We merged with a...
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Culture, Value
The price point was reasonable, and the vendor was transparent about how they wanted to charge us....
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Operations
The implementation has been seamless. When an update comes in, Protenus gives us a heads-up, and it...
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Product
From day to day, Patient Privacy Monitoring is a great product, but its biggest deficiency is its...
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Product
Patient Privacy Monitoring does a good job of having AI searching, and being able to link up...
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Operations
The Patient Privacy Monitoring software is pretty easy to use. Protenus also offers some online...
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Relationship
We continue to work with Protenus because they have some really nice members on their team and...
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Relationship, Value
I have not looked at another product, but there may be other software. Some facilities work with...
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Product
One phenomenon we have noticed is with new employees. I would like to see Patient Privacy Monitoring...
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Loyalty, Relationship
Protenus monitors most snooping, and I compliment them on that. We have often talked about the low...
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Relationship, Product, Value
Protenus is always a front-runner for me, so I would buy Patient Privacy Monitoring. We have...
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Product
There are some enhancements that Protenus could make to the interface of Protenus Patient Privacy...
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Operations
Protenus trains us on our process, so they are not just giving some basic training on how we use the...
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Relationship
The phone support from Protenus is great. We have a designated account manager who is awesome, and...
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Loyalty, Value
We got a better product for less money with Protenus Patient Privacy Monitoring. The tool that we...
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Product
The reporting is good information in Protenus Patient Privacy Monitoring. We get reports very...
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Product, Value
The accuracy of our alerts has increased tremendously using Protenus Patient Privacy Monitoring. We...
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