Patient Privacy Monitoring
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
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User Commentary
We can see that the system is learning, but it doesn't react quickly. It takes a long time and a lot...
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There are definitely things coming in the future that are going to make a dramatic difference. The...
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Protenus' system is very cost effective compared to other systems that I have used. I really enjoy...
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We had a lot of false positives in our prior system, but now with Protenus' system, the violations...
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It is taking a little while for the artificial intelligence to learn our workflows. The solution is...
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Sometimes a case is classified as a false positive or a good catch, but I don’t understand the...
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Before Protenus, we had no way to audit things. I would select random patients from the hospital and...
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We are switching EMRs, and our new EMR has its own auditing software. But the software is more of a...
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The only issues I have had with this system were related to the authenticator we use. The...
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I like Protenus' system. It was a little awkward at first until I got used to it, but that happens...
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Our employees know that somebody is watching what they are doing, and that is important for...
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Protenus' implementation was very quick on their end, and their software integrated well with ours....
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Overall, Protenus gives us a great product and great customer service. They delivered a significant...
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The system is pretty user friendly. I was able to pick it up in just a few days because it is not...
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Overall, the tool is very beneficial. It triggers all the cases for us that could potentially be...
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The main thing that bothers me is that I wish there were a button for bulk. There are bulk actions,...
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There are a couple of other functions, such as VIP audits, that don't work as Protenus said they...
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Protenus is really easy to contact. It is nice that Protenus talks to other customers and tries to...
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From a privacy perspective, I definitely think Protenus Patient Privacy Monitoring is worth our time...
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We have regular meetings with Protenus, and they just implemented new training courses that we can...
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I wish Protenus had an incident management system for violations unrelated to snooping in a medical...
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We pay a flat annual fee. Protenus does not nitpick or charge us for every little thing.
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Protenus said they would monitor all access to the EHR, and they do that. The tool also promotes...
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When we report a breach to the government, we must include specific information, which is not...
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Some of our clinics moved to a different EHR, and there was a clean integration with the Protenus...
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Some additional reporting functionality would be nice. When I was running certain reports, I was...
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We have had great communication with the vendor, and they have been very helpful. It is sometimes...
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In terms of ongoing maintenance, each organization is assigned a vendor representative. The person...
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The vendor has a pretty good queue in the system for managing cases. I am able to go in and see...
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Protenus informs us when something is being updated. When we log in to the system after an upgrade,...
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Protenus monitors things for any violations. If there is a violation, we track it separately...
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As organizations evolve, their pricing structures evolve to facilitate their business models. We had...
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The vendor had a good plan for our implementation, and they followed it. They knew what was needed,...
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We have had things that we have had to continually open with the vendor's support people. Their...
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The vendor is great at being proactive, and their executive involvement is good.
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The first couple of trainings that we did with the vendor were a bit less helpful than we would have...
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Our teams love the solution. It is easy for them to use. We enjoy the system's data analytics and...
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We have been with the vendor a long time, and I have a relationship with the leadership team and founders....
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Overall, the tool does what it is supposed to do. It has definitely changed our approach to privacy...
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We have had to create new processes around the product, and other facilities with our same specialty...
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Protenus is a fairly young company, and from that perspective, they are always seeking ways to...
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Protenus is a great company, and their privacy monitoring solution is the best out there, at least...
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The customer service needs to be more tailored around the individual customer and their needs. For...
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There are some data-feed issues with the product. We have been working on some things for months but...
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The product achieves the goal of user-activity monitoring and is very easy to use.
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I wanted to know whether it would be possible for Protenus Patient Privacy Monitoring to integrate...
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Overall, the system works well with a few idiosyncrasies that we can easily overlook.
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The glitches with integration are not solely on the vendor’s part. Sometimes the issues are on our...
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Protenus' customer service people are receptive and responsive, but we can't get settled in with one...
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We appreciate Protenus' innovation, events, and leadership in the industry.
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We have assigned people from the vendor who meet with us regularly. The meetings are not only for...
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All of my experiences with Protenus have been very positive. We have a very strong relationship....
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Since the last time we renegotiated the contract with the vendor, there have been no additional charges....
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For the most part, Protenus matches a user with an event and determines whether that user and that...
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We have thousands of users on our electronic health record system, so the ability to monitor the...
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The system doesn’t give us a lot of insight into external things. It could potentially identify a...
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The vendor is continually using their customers' feedback as they update their platform, add...
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For a certain reason, we won't be able to retain Protenus' system for now, but I am hopeful that...
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We love the product. It has made a huge difference in our audits, productivity, and documentation.
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The executives at Protenus have been involved. They have done check-in calls to see how things are...
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We have seen results in the time that we have had the system. Protenus takes the feedback from their...
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Protenus could have more of an ability to track cases within the software. It would be really...
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Protenus has been proactive when it relates to technical changes that might impact our product's...
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There is a professional services line and then a nonprofessional services line, and we meet with our...
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We may not like the tangible outcomes. Our outcome is knowing when somebody does something wrong....
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Protenus Patient Privacy Monitoring is a great product, and we have really been happy with working...
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I like Protenus' system and its ease of use. It allows me to drill down quickly into what I need, so...
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I like the customization of the Protenus system. It learns over time, and I can customize it if I am...
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The only thing that could improve is the overall reports that are available. I have to present...
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The product's intelligence is remarkable. However, I have a provider who has a very common last...
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I don't put a lot of tasks out for the vendor to fix. When I do put out a task, though, the vendor...
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During the product’s implementation, the vendor was proactive. But after the implementation, they...
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The product is worth the investment in terms of meeting a legal requirement. The product isn't...
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The vendor’s pricing is average. The contracting back and forth was less painful than our...
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There is obviously always room for growth, but the product is very accurate in the cases that it...
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So far, the product has integrated well. We are working on another integration that is causing some...
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The product is very straightforward and accurate, and the vendor provided an ample amount of training....
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The major implementation went well. The reason for someone to go with Protenus' product is the...
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Protenus has a user conference that customers can participate in. Also, the vendor’s whole entire...
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I am in the Protenus system once every two or three weeks to check something. And if I can find my...
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There is nothing we have requested from Protenus that is still outstanding. I know that our...
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When I think of a vendor that is doing great in terms of training, I think of a vendor that is...
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When we switched systems, Protenus was right on top of things and didn't charge an arm and a leg....
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Protenus tells us when system upgrades are coming out. They are good about acknowledging and...
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The product hasn't had much of a direct impact on our organization's integration and...
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There are some pending integrations between the system, database, and management systems. We feel...
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I like the user interface of Patient Privacy Monitoring. We are working through some refinement with...
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We would absolutely buy this product again because it has a wealth of information that is usable. We...
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I have never been through a smoother implementation than the one with Protenus' product. Protenus...
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The vendor used a train-the-trainer process where the Protenus team worked through the...
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In terms of support for our integration, the vendor was there through thick and thin.
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We chose Protenus over another vendor because Protenus was presented to us in a better way. Protenus...
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We definitely got twofold our money’s worth. What we got from the product far exceeded our...
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We have been able to do a lot of dashboards with the data, including an overview dashboard of the...
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I anticipate our satisfaction will remain high. I would be surprised if our satisfaction were to go...
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The product is so easy to use. We were able to follow the train-the-trainer model. So even though...
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The product actually exceeds how it was promoted because we can drill down further on certain things...
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Overall, I haven't had any bad experiences with the product. We meet routinely with our contacts,...
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We would like to do some additional drill downs or have a way to pull in different fields that we...
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The support is very good. We have a customer-service representative as well as other people that my...
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A lot of companies are nice to us, but once we sign that contract, we don't have a point person...
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I tell folks to save themselves all the trouble by just starting with Protenus and getting on with...
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With Protenus' software, we can see trends developing and get out in front of them. When COVID-19...
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We were nearly 100% down the road with another company and once we got our hands on this product, we...
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The solution's interface is excellent. We have the ability to customize daily reports. We like the...
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Protenus' sense of family and buy-in is really unparalleled. Protenus is one of the only companies I...
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We have a standing meeting with our account person. We meet to talk about trends, questions, ideas...
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The vendor keeps their promises, but sometimes the timelines change. There is a specific thing for...
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Protenus does a really good job. They have definitely taken a lot of the feedback that we have...
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We have had some issues with integrating information into Protenus Patient Privacy Monitoring, but I...
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Protenus Patient Privacy Monitoring is straightforward and easy to use. It is doing a really good...
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There was one time the vendor tried to do some nitpicky charges. I thought those were unnecessary....
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The upgrades aren't bad, but they aren't necessarily speaking to some of the core feedback that we...
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The customer support case managers that we have had have been a pleasure to work with. I meet with...
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I did a lot of research into other products, but Protenus seemed to have the most user-friendly...
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With the system, I can determine how many cases I want to see. The system gives each case a...
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Protenus' system has pretty good reporting functionality. We can easily drill down on a certain time...
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We are required under privacy rules to be able to determine who has accessed a record if we get a...
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I have brought up something to Protenus a couple of times, and I don't know whether they have been...
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Protenus' privacy monitoring system is fantastic. Their product is an audit-logging and -monitoring...
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Protenus is an amazing organization, and they are growing because they have been so successful. We...
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The solution does what it is supposed to do, but it is still hard for us to get it to do what we...
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The product wouldn't catch the incidents that it is promoted to catch unless we were to have someone...
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When we initially went live with Protenus' product, it was very beneficial for us. We had never been...
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The Protenus system did not catch a particular incident. It was caught by someone tattling. Once we...
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There was an initial fee, and then Protenus wanted to charge when we connected with our EMR system...
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Protenus' system was able to integrate with some of our systems very easily. One product was...
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The support team is always available when we need them. We have routine meetings with the vendor....
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One problem we have had with Protenus is that we have had multiple representatives. Protenus has had...
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The vendor sends us alerts, and we pull them up. The vendor has been good to work with. The customer...
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The system keeps us from getting into compliance trouble or having HIPAA-related issues. The vendor...
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There is no reason we wouldn't buy the system again. We are pretty happy with it. I like the system;...
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The implementation went really well. The timeline was not what I wanted, but that was really our...
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I can contact the support team. I have a manager assigned to me, and I have an officer too, but the...
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One of Protenus' reports tells us how many violations we have had and who is doing them. I always...
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A really cool thing about this system is it gives us any articles in which our organization name is...
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The system is in the cloud, so that is one reason why I wanted to go to Protenus' solution. Updates...
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Protenus did use cases. We did online training, and we are still doing training. The training is...
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We train the system on artificial intelligence. If we don't want to see a particular type of case...
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The salesperson is really good. We wanted some functionality, so we called our salesperson and said...
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Protenus has a nice demo system. They have annual education, and over the years, even though we...
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The sales contract is wonderful. The vendor threw things in for us. Everything was spelled out in...
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I just call or email our executives. I can report an ethical concern. The promises made to the...
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There is additional reporting, and Protenus takes an industry standard for benchmarking against...
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One area for improvement would be around exploring and looking at the ability to run reports by...
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If we don’t get what we need from the vendor's initial training, they are available to help and...
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The vendor identifies individuals that they think are VIPs based on data in the public arena, like...
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We would like the vendor to improve the ability to drill down into how many times a specific...
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The vendor's support is attentive, and they have nice resources to capture information. There is an...
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We have direct access to the vendor executives. We have complete accessibility to the top of the...
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We have absolutely gotten our money’s worth. We could not manually do what this product does. We...
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The vendor is doing an excellent job. In the whole space of monitoring systems, they are at the top....
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The product uses a combination of artificial intelligence and machine learning to look at the...
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The vendor is easily accessible, and they are attentive in listening to our issues. I have worked...
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I think it is unrealistic to expect any vendor to keep all promises, but Protenus does a really good...
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Protenus could better create a visual on the user’s access as opposed to just lines of written...
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The technology Protenus is delivering is certainly meeting our needs, and it has met the needs over...
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Protenus is proactive. We hold regular meetings, and they are good at bringing things to our attention....
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Protenus certainly has done some changes to their product line that have enhanced their process,...
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We are always sending feedback when we have spotted a bug every once in a while, and Protenus is...
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We tried to implement another EHR function, and I wouldn’t say it wasn’t for lack of trying, but it...
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When I bring something to Protenus, they always solve it. The people I come to aren’t afraid to...
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I have no idea how much we paid for the product, but it is worth its weight in gold. I would rate it...
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The people from Protenus are very strong communicators. They elicit feedback and act on the feedback...
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Protenus has been fantastic about implementing the changes that we need. They are a smaller company...
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Protenus is one of the best vendors we have ever worked with for technology products. They have been...
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The only improvement we need for Protenus Privacy Monitoring is a better way to track certain types...
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Protenus' goal was to monitor our employees' behavior and to send us data using our query portal. We...
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The solution probably isn't part of our long-term plans. I could probably replicate what it is doing...
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I wouldn't purchase the solution for the job that I am in now. But if I were the CSO of a large...
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We haven't asked Protenus to do much. We had a situation where we were having trouble, but Protenus...
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When it comes to training, Protenus seems like they know what they are doing. They have done a great...
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Protenus generates false positives. It also has a feature that is supposedly able to catch employees...
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Some of the features that Protenus offers, such as automatically tracking high-profile cases for us,...
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Protenus’ customer service is excellent because of their responsiveness and their turnaround times.
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I can see Protenus' system being here for a long time. The system has been very helpful, and...
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One thing with the system is that it throws a fair number of false positives up. There are false...
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I have been really happy with the changes that Protenus has been making. They really listen to our...
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As far as patient privacy goes, we are hitting almost every area. There are some areas that we are...
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We recently had some concerns, and Protenus has made a bunch of changes since we expressed our...
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There have been some issues with some of the small apps and small EMRs that we are feeding into...
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I am so happy with the support I get from Protenus. We are in very frequent communication, and we...
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We had had less involvement with Protenus' leadership over the last year for a multitude of reasons....
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We had some instances over the past year where some results were not where we wanted them to be....
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We added a lot of data feeds, so we were getting raw data coming in from different sources. By the...
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Protenus is responsive to our concerns. Protenus is in the process of adding in something that they...
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We had a privacy issue around our clinical communications software, and we wouldn't have been able...
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One of the things that I like about the solution is that it came at the right time for me to put...
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The solution's AI is good, but it needs some improvements on the thresholds that we want to follow....
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One area of weakness for the solution is the integration area. The vendor needs to take on...
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