Patient Privacy Monitoring Commentary
Filtered view: All
Subject Expert
Jaren Day
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture
We negotiated pricing with Protenus throughout the process. They were very fair and reasonable, and...
Login or Create an Account to see details.
Loyalty
The integration with Epic is the only one we have thus far with Patient Privacy Monitoring, plus our...
Login or Create an Account to see details.
Loyalty, Product
We haven't seen any cases that Patient Privacy Monitoring hasn't caught, so that is a good thing....
Login or Create an Account to see details.
Relationship
When we have given Protenus feedback on things that we would have loved to see in the tool, they...
Login or Create an Account to see details.
Loyalty, Relationship
We were very clearly told, and it may have just been a miscommunication, that we were able to email...
Login or Create an Account to see details.
Loyalty
We thought that Protenus’ suspicion scores would be more consistent and reliable as the machine...
Login or Create an Account to see details.
Loyalty, Product
We are seeing Patient Privacy Monitoring generate a number of privacy cases. We have turned on all...
Login or Create an Account to see details.
Operations
The implementation was excellent. It wasn't too much; it was like Goldilocks and the Three Bears; it...
Login or Create an Account to see details.
Product
The product is certainly better at capturing discreet issues, so family members, households, and...
Login or Create an Account to see details.
Relationship
Protenus’ people are accountable, so they don't have to go through layers of management to make a...
Login or Create an Account to see details.
Operations
Protenus’ implementation was well planned, and they have a good process for doing the installs.
Login or Create an Account to see details.
Relationship, Product
There haven’t been any real changes to the system since we purchased it a few years ago.
Login or Create an Account to see details.
Product, Value
One outcome we have seen from working with Patient Privacy Monitoring is that we are finding more...
Login or Create an Account to see details.
Product
The solution does a great job for what it is able to pull from. Nothing is perfect. There is not a...
Login or Create an Account to see details.
Operations
We used training from the vendor a lot in the first year. We have not utilized the service since...
Login or Create an Account to see details.
Product
On the interface of the product, there are little navigational issues. The product isn't intuitive....
Login or Create an Account to see details.
Relationship
We communicate primarily via email. That process works for us and our designated customer service...
Login or Create an Account to see details.
Product
The tool has more alerts than we have the manpower to investigate. We get automated email...
Login or Create an Account to see details.
Loyalty, Product
The product integrates seemingly seamlessly with another one of our systems. We merged with a...
Login or Create an Account to see details.
Culture, Value
The price point was reasonable, and the vendor was transparent about how they wanted to charge us....
Login or Create an Account to see details.
Operations
The implementation has been seamless. When an update comes in, Protenus gives us a heads-up, and it...
Login or Create an Account to see details.
Product
From day to day, Patient Privacy Monitoring is a great product, but its biggest deficiency is its...
Login or Create an Account to see details.
Product
Patient Privacy Monitoring does a good job of having AI searching, and being able to link up...
Login or Create an Account to see details.
Operations
The Patient Privacy Monitoring software is pretty easy to use. Protenus also offers some online...
Login or Create an Account to see details.
Relationship
We continue to work with Protenus because they have some really nice members on their team and...
Login or Create an Account to see details.
Relationship, Value
I have not looked at another product, but there may be other software. Some facilities work with...
Login or Create an Account to see details.
Product
One phenomenon we have noticed is with new employees. I would like to see Patient Privacy Monitoring...
Login or Create an Account to see details.
Loyalty, Relationship
Protenus monitors most snooping, and I compliment them on that. We have often talked about the low...
Login or Create an Account to see details.
Relationship, Product, Value
Protenus is always a front-runner for me, so I would buy Patient Privacy Monitoring. We have...
Login or Create an Account to see details.
Product
There are some enhancements that Protenus could make to the interface of Protenus Patient Privacy...
Login or Create an Account to see details.
Operations
Protenus trains us on our process, so they are not just giving some basic training on how we use the...
Login or Create an Account to see details.
Relationship
The phone support from Protenus is great. We have a designated account manager who is awesome, and...
Login or Create an Account to see details.
Loyalty, Value
We got a better product for less money with Protenus Patient Privacy Monitoring. The tool that we...
Login or Create an Account to see details.
Product
The reporting is good information in Protenus Patient Privacy Monitoring. We get reports very...
Login or Create an Account to see details.
Product, Value
The accuracy of our alerts has increased tremendously using Protenus Patient Privacy Monitoring. We...
Login or Create an Account to see details.
Relationship
Patient Privacy Monitoring is an outstanding product, and I don't normally rate products that...
Login or Create an Account to see details.
Operations
Protenus is continually improving the product. I like that. Their training is comprehensive, so...
Login or Create an Account to see details.
Product, Value
Patient Privacy Monitoring is excellent at identifying multiple types of snooping. It gives us the...
Login or Create an Account to see details.
Product
The system has the ability to identify potentially inappropriate access by using machine learning....
Login or Create an Account to see details.
Relationship
It seems like Protenus' organization was built because the owner, and the people he selected to be...
Login or Create an Account to see details.
Loyalty
We chose Protenus because they have the better solution on the market. We reached out to several...
Login or Create an Account to see details.
Relationship, Product
We have found some things over time that simply haven't been corrected by Protenus. There could be...
Login or Create an Account to see details.
Operations
Protenus did a fantastic job with our implementation. Everything went well, including getting the...
Login or Create an Account to see details.
Product
For outside users, we can add people to the system and create tags for them. I love the tag system...
Login or Create an Account to see details.
Relationship
We discovered we were missing data recently, and I did not get an alert from Protenus telling me...
Login or Create an Account to see details.
Product
It is a little difficult to maneuver some of the sections in Protenus Protenus Patient Privacy...
Login or Create an Account to see details.
Relationship
I don't deal with Protenus much, but the product works like it is supposed to, and if we have a...
Login or Create an Account to see details.
Relationship, Operations
If Protenus has to upgrade anything that they are changing, they send out a notification. If their...
Login or Create an Account to see details.
Product
The Protenus product delivers what it says it is going to do. It identifies and gives notifications...
Login or Create an Account to see details.
Value
I don't know what we pay for Protenus Patient Privacy Monitoring, but the people who do pay for it...
Login or Create an Account to see details.
Product
Patient Privacy Monitoring brings to light who is looking at what with the charts. Usually the...
Login or Create an Account to see details.
Product
Patient Privacy Monitoring is good about weeding out things. I don't see a lot of unnecessary...
Login or Create an Account to see details.
Product
The product is easy to use, and I like that I don't get a ton of violations and things to review....
Login or Create an Account to see details.
Product
I would like to see some improvement with certain types of snooping. The system could do a better...
Login or Create an Account to see details.
Loyalty
Patient Privacy Monitoring does a really good job at VIP and coworker snooping. Patient Privacy...
Login or Create an Account to see details.
Relationship
We have client success representatives, and they are very responsive. Protenus’ support is good....
Login or Create an Account to see details.
Relationship
I would like to see a bit more attention from Protenus. The responsiveness has lagged a bit over the...
Login or Create an Account to see details.
Product
Regarding Protenus’ ability to drive tangible outcomes, I have one little project in mind that is...
Login or Create an Account to see details.
Relationship
One of the things that I love about Protenus is how we have had only a couple of client success...
Login or Create an Account to see details.
Loyalty
My satisfaction with Patient Privacy Monitoring might come down in 12 months. Protenus has a feature...
Login or Create an Account to see details.
Product
The integration with Patient Privacy Monitoring is good. However, we have to deliver data to...
Login or Create an Account to see details.
Product, Value
The biggest outcome of using Patient Privacy Monitoring has been the deterrence effect it has on our...
Login or Create an Account to see details.
Product
The product can catch snooping coworkers, neighbors, and family members, but we have encountered...
Login or Create an Account to see details.
Product, Value
We believe that a patient's right to privacy should be our first and foremost priority, and we take...
Login or Create an Account to see details.
Product
We have tried to integrate another platform with Patient Privacy Monitoring. The system's data is...
Login or Create an Account to see details.
Loyalty, Product
It is important to know that there are limits to what Patient Privacy Monitoring will find, but the...
Login or Create an Account to see details.
Product
One thing I really like is that the product has what the vendor terms as a throttle for usage. So...
Login or Create an Account to see details.
Relationship
Sometimes I get a false positive for something that I have communicated we don't need to see. For...
Login or Create an Account to see details.
Relationship
I have had a couple of thoughts about different things and have been able to talk directly to one of...
Login or Create an Account to see details.
Product
One really good function of the Protenus product has to do with family member snooping. The product...
Login or Create an Account to see details.
Product
The Protenus platform works perfectly with our EHRs. We never have any issues. The Protenus platform...
Login or Create an Account to see details.
Operations, Product
Overall, we really like Patient Privacy Monitoring. The solution is very easy to use, and we use it...
Login or Create an Account to see details.
Loyalty, Product
Patient Privacy Monitoring was going through an improvement to make upgrades happen in a faster and...
Login or Create an Account to see details.
Product
My job is never boring, and I am never without work to do because of the things Patient Privacy...
Login or Create an Account to see details.
Product
Patient Privacy Monitoring is very good at catching family and self-snooping. When it comes to...
Login or Create an Account to see details.
Operations
Protenus does a great job with implementations, and I have been impressed with them. They are much...
Login or Create an Account to see details.
Operations
Protenus has a really good training program. We can go online, and if there are any questions in the...
Login or Create an Account to see details.
Product
One thing that we would like to have in the system is an activity report that tracks when people log...
Login or Create an Account to see details.
Relationship, Product
Patient Privacy Monitoring is a very reliable tool, and the team at Protenus is very responsive...
Login or Create an Account to see details.
Relationship
As Protenus has grown in size, the quality of a few of their staff members has not been as good. I...
Login or Create an Account to see details.
Product, Value
With this product, we have seen an increase in efficiency when it comes to auditing for our privacy...
Login or Create an Account to see details.
Relationship
Protenus' customer service is really great. Once we got going, the vendor gave us a dedicated...
Login or Create an Account to see details.
Loyalty, Product
We have another medical record system we use for one of our facilities, and Protenus just doesn't...
Login or Create an Account to see details.
Product, Value
Patient Privacy Monitoring's algorithms do a superior job of identifying inappropriate, anomalous...
Login or Create an Account to see details.
Product, Value
I think that Protenus does a really good job. We really like the system. It is meeting our needs,...
Login or Create an Account to see details.
Product
We use the Protenus system as one of our main ways to let us know when there might be an issue with...
Login or Create an Account to see details.
Relationship, Product
Normally, everything works exactly as it should. I have had an issue with something about Protenus'...
Login or Create an Account to see details.
Relationship
Protenus has CEOs and really high-titled people, like vice presidents, but they work with the...
Login or Create an Account to see details.
Relationship
Protenus is a big company now, so when I tell them that I need something to be fixed or adjusted, I...
Login or Create an Account to see details.
Product, Value
One outcome that we have received from the product has been with finding breach and privacy issues...
Login or Create an Account to see details.
Loyalty, Relationship
Over the last while, the only difference in our relationship with Protenus has been the natural...
Login or Create an Account to see details.
Product
It would be nice if the vendor could streamline some things to capture our user demographics, but...
Login or Create an Account to see details.
Loyalty, Relationship
We meet with Protenus regularly. They have had some turnover, but they are trying very hard....
Login or Create an Account to see details.
Product, Value
Using the system, we have gained an awareness of compliance with inappropriate access and snooping....
Login or Create an Account to see details.
Culture
We were misled by Protenus about what they were going to do for us when we purchased a part of the...
Login or Create an Account to see details.
Operations
Overall, Protenus was great with our implementation of the system. They knew exactly what we would...
Login or Create an Account to see details.
Product
We want to be able to drill down into the system's data to figure out locations and job types. We...
Login or Create an Account to see details.
​
Featured Report
Preferences