Patient Privacy Monitoring
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Product
We find things when we work in Patient Privacy Monitoring. There are false positives, but we have...
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Operations
In the beginning, we went through everything, and our training was fine. However, once things became...
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Product
I like that I am able to easily work with the information the system provides. The system gives us a...
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Relationship, Product
Due to the way the system is built, some of the issues that are particular to our specialty can be a...
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Loyalty
Patient Privacy Monitoring is really good at detecting when someone is in a patient chart completely...
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Relationship
It is hard to get ahold of Protenus’ IT teams, and I think that is just due to two large...
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Relationship
It is very easy to communicate with Protenus. They are very responsive.
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Relationship, Product, Value
Our leadership and our team have found Patient Privacy Monitoring to be very valuable. There has...
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Relationship, Operations
Protenus has user group meetings where they have presenters from other organizations who are willing...
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Relationship, Product
Protenus still has a ways to go with artificial intelligence. Obviously, they have the best...
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Product, Value
An outcome of using Protenus' system is that we are able to monitor 100% of our electronic medical...
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Product
One downfall of the product is that we identified an issue that is somewhat specific to a workflow...
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Relationship
Protenus' customer service is always very consistent. That is always a positive thing. We have a...
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Product
I have had conversations with some of my peers that are on other products, and we have been really...
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Product
We are able to see and make a decision on what was looked at or substantiate or unsubstantiate what...
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Relationship
Protenus does have a good support team. The support people get back to me rather quickly, and they...
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Value
Before, we were doing random auditing, and it wasn’t that good. Protenus has an additional...
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Product
When a third party can access our EMR, a risk is introduced. Because of Protenus’ AI and the alerts...
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Loyalty
Our department would definitely contract with Protenus again, but the decision will take into...
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Relationship
Protenus is probably the best vendor I have ever worked with, and I have worked with a lot of...
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Product
Bulk access analysis is a little tougher with the Protenus solution. Protenus is working on refining...
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Loyalty
Protenus is creating a very good metric system, so we can view what has occurred and have reportable...
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Relationship
Protenus’ support is almost instantaneous and is 24/7. Protenus is continually educating us. They...
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Relationship
We had a certain issue that wasn’t Protenus’ fault, but when we told them about it, they were really...
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Relationship
Our Protenus success manager ended their employment, and we didn’t get a new one for a while, and...
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Product, Value
Patient Privacy Monitoring has been a great program. The product has some different graphs, and it...
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Operations
I feel like there could have been more training from Protenus. I wasn't dissatisfied, but I did get...
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Relationship, Operations
When we had questions about Patient Privacy Monitoring, that was where the success manager came into...
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Loyalty, Operations
We are having to do less of an assessment because Protenus' system uses AI to do an assessment for...
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Relationship, Operations
I didn't give Protenus' system a higher score because we have been trying to integrate new sources...
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Product
Protenus relies on their AI. With our old monitoring platform, we could run ad hoc reports. But with...
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Relationship
We talk to our CSM from Protenus regularly, and they are attentive. They try to get all of our...
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Value
We have seen an increase in privacy violations that have been caught, and we have been able to...
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Loyalty, Product, Value
We are able to review a much higher volume of cases than we have received. That makes things more...
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Loyalty
The vendor recently removed a feature that we were really benefitting from, and they did that...
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Relationship
The representatives that the vendor provides are very helpful and responsive.
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Loyalty, Product
The system is definitely beneficial, and it is useful when it comes to monitoring our team members....
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Operations
If I want continual training, all I have to do is ask. I taught myself most of the system, and that...
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Product
Patient Privacy Monitoring does what I need it to do. I can turn it up and get more reports, or I...
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Value
Before Protenus' system, we were using a manual-check function in our EMR. It took a whole lot of...
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Value
We have talked with Protenus about prices because their system is the most expensive. Although the...
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Relationship, Product, Value
Protenus has definitely helped with our HIPAA compliance. We were able to detect a HIPAA violation...
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Product
We are able to monitor things in almost real time with Protenus. The product is user friendly; it is...
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Product
The solution allows for easy access to real-time data and flags false positives so that things start...
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Product
The vendor has a VIP audit that they do with our high-profile individuals. Patient Privacy...
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Relationship
There are a couple of things that I would like to see in the product that are not currently there,...
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Product
I like the product’s ability to do updates in a bulk format, but I am not able to add attachments in...
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Product
I have always thought that Protenus had a better product than their competitors from an interface...
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Product
The fact that Patient Privacy Monitoring interfaces with our EMR is fantastic. Patient Privacy...
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Product
Protenus’ automation is better than other vendors' automation. Protenus has many more automated...
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Loyalty
I think my satisfaction will be higher next year because I feel like the AI features will be hitting...
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Relationship, Operations
I would tell a friend that Protenus’ implementation team is very supportive. We use their case...
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Product, Value
Because of Protenus' system, we have eyes on how our EMR is being used. We can act based on the...
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Loyalty, Product
Some enhancements to the system would be nice. We would like the Protenus system to have greater...
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Value
Protenus' system is the best on the market for what it does. It adds quality and value to any...
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Culture, Value
Our previous vendor left a bad taste in my mouth. There were always new fees being added on, and...
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Product
The solution integrates seemingly seamlessly with Epic's system. We merged with a different medical...
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Relationship
Our customer service representative is very good about responding to our requests. We also had a...
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Operations
Our implementations with Protenus have been seamless. An update comes in, they give us the heads-up,...
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Operations
We are not capitalizing on the vendor's training. They have regular webinars and events available,...
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Product
On the interface, there are little navigational issues. It is not intuitive. When we start an...
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Relationship, Product
There are more alerts than we have the staff to investigate. We are over capability. The problem is...
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Operations
During the implementation, Protenus kept every promise and every timeline. We had trouble making the...
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Relationship, Relationship, Product, Product
If someone asked me about Patient Privacy Monitoring, I would tell them that it gives me the basics...
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Product, Product
Patient Privacy Monitoring has been very helpful in looking for potential misuse of patient records....
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Value, Value
Protenus’ charges have been very reasonable.
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Operations, Operations
The trainers from Protenus were very hands on and had a lot of availability. If I had any issues, I...
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Product, Product
We have had some challenges with integration, but some of the challenges are certainly on our side....
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Product, Product, Value, Value
I would tell a peer that Patient Privacy Monitoring has been a big upgrade from what we had before...
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Product, Product
I like that Patient Privacy Monitoring gives me alerts for suspicious activity, and I like that I...
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Product, Product
Unfortunately, with our small organization, I get a lot of false negatives or false positives with...
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Loyalty, Loyalty, Product, Product
We got Patient Privacy Monitoring because our EMR gives users access to everything in the system....
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Value, Value
As far as I know, we have not had to pay for any upgrades or any add-on features with Patient...
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Relationship, Relationship, Operations, Operations
Protenus sends emails all the time for training, and they also have a forum for users and things...
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Relationship, Relationship, Product, Product
I think Patient Privacy Monitoring does a good job of interacting with other systems. However,...
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Product, Product
Patient Privacy Monitoring has never crashed on us, and it has always been accessible.
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Relationship, Relationship
Protenus’ support team has responded to me each time I have tried to get ahold of them.
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Relationship, Relationship, Product, Product
Protenus has an AI system that is monitoring things and giving us cases on a weekly basis. That...
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Relationship, Relationship
Protenus is always looking at different ways to add things in, and they have small groups of people...
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Product, Product
Generally, things with Protenus are going pretty well. Patient Privacy Monitoring is doing what it...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
There are some things in Patient Privacy Monitoring that we would like to tweak or work out in the...
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Relationship, Relationship
It is clear to me that Protenus has gotten feedback telling them to share more of their...
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Relationship, Relationship
We had one customer service manager that maybe didn’t know the product well enough or didn’t...
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Culture, Culture, Value, Value
With the way that our contract is written, I think Protenus avoids charging for every little thing,...
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Relationship, Relationship, Product, Product
There is some kind of breakdown with the upgrades in Patient Privacy Monitoring, and I don't know...
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Value
Patient Privacy Monitoring is a bread-and-butter part of our program. It has been a great product...
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Relationship
I have been working with the same people from Protenus for years. They have had no turnover. Our...
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Product
The product's machine learning and AI capabilities have been effective. They help prevent issues...
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Product
The product is really good at identifying snoopers who want to look at VIP or coworker data. Those...
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Product
Protenus’ product is a robust way for us to look at appropriate access, and using it, we have found...
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Product
We can't manually do what we can do with the platform. Having the system do the work in the...
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Product
We get information from other systems into Protenus' system, but it does not have any kind of...
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Relationship, Product
Overall, the platform is a game changer. I would always recommend the product, but after...
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Relationship
Over time as Protenus has grown, they have been unable to enhance the program based on suggestions...
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Operations
When we implemented the system, Protenus set up a one-on-one meeting and had us go through the user...
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Product, Value
Protenus' product can identify cases that might be indicative of inappropriate uses of our system....
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Operations
When we first rolled Protenus' product out, we got a lot of false positives, and some of that had to...
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Product
Protenus' system can be a little chunky. The navigation and process of sending emails could be a...
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Product
I have used other products, and Protenus' tool is better and easier to use than the others on the...
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Relationship
We really need to have Protenus’ services to help us run the product. Some of the back-and-forth...
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Product
We wish we had a better view of the data that is going into the system. We give the product all of...
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Product
The vendor is missing the boat when it comes to a few areas of the product. One of those areas...
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Loyalty, Relationship, Product
The vendor has done some nice things with the user interface. I have liked what the vendor has done....
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Relationship
The vendor's support has always been pretty positive. The vendor has reached out to us with notable...
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Loyalty, Product
We tried to fully integrate a third-party solution with our EMR and Protenus' system, but the...
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Product, Product, Value, Value
Overall, the program is really sophisticated and sharp. It certainly enhances our ability to find...
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Product, Product, Value, Value
The system's artificial intelligence capabilities have had a significant impact on our compliance...
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Product
Protenus' product is better than the one we had before, and we love it more. Protenus' system is...
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Product
The product is integrated with our EMR, ERP, PACS, and active directory.
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Operations
The go-live with Protenus' solution went very smoothly, and we received really good service. The...
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Operations
I remember being rather hesitant about moving forward with Protenus; however, I just had my guard...
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Relationship, Product
Having a quicker resolution with cases would help because of everything being captured in the tool.
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Relationship, Operations
Protenus has really tight security around their online academy and resource guide. We go to the...
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Loyalty, Product
Protenus' system is a remarkable tool. Its use of artificial intelligence is a game changer. When we...
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Loyalty, Operations, Product
I am a real fan of Protenus' system. Protenus does an excellent job. Their product is robust and...
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Loyalty, Product
We aren't using the product as much as we could. We are probably missing some instances of...
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Loyalty
We are going to roll out a communication plan and some education. We also want to shore up our...
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Relationship
I absolutely love Protenus' people, and I don't say that very often about software vendors. We used...
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Loyalty
The vendor likes to talk about their case management tool, but it isn't really robust. Protenus'...
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Product, Value
There are times when Protenus' system flags something and says it has identified a contact in a...
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Relationship
There are a few things our previous vendor provided that Protenus doesn't yet. However, Protenus is...
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Operations
The implementation was a breeze from the vendor’s perspective; the delay came on our side. Protenus...
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Relationship, Product
With our previous system, we were able to run a workstation report so that we could see everybody on...
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Relationship
Protenus has been amazing. I can’t even describe how responsive they are to any questions, and they...
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Operations
Our implementation of Protenus' system was very smooth. We got notifications, set up the correct...
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Product
The AI side of Protenus' system has been great because it gives us a story. For each notification...
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Culture
The sales process with Protenus was great, and we were able to negotiate prices.
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Operations, Product
The Protenus system is easy to understand, and we can filter unnecessary violations. We can go...
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Relationship, Operations
There are sometimes issues when we are trying to figure out how to use some of the functionality....
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Relationship
When we have an issue or problem, getting in touch with someone at Protenus is a little challenging.
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Value
We have seen an increase in noticing inappropriate access using Protenus' system. With our previous...
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Loyalty
We knew going in that Protenus' system was going to do a better job of giving us more specific data...
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Relationship
One of the problems we had with our previous solution was that we would put in a ticket to get some...
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Operations
Even though we had a regular cadence that we were supposed to meet with the person that was giving...
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Relationship, Product
We are able to use the Protenus solution to identify potential inappropriate access to records by...
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Operations, Product
The Protenus solution is pretty easy to use.
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Relationship
We work very closely with Protenus, and we meet regularly to discuss or resolve any issues that come...
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Relationship
We have had a lot of changes on our end, so Protenus has had to change with us, and the vendor has...
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Loyalty
Protenus' system is not part of our long-term plans because our new EMR has similar functionality...
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Product
HIPAA law requires us to have some processes in place to monitor certain kinds of things. Without an...
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Relationship
We feel confident that if we contact the vendor, they will get back to us. Protenus is very...
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Relationship, Operations
While using the Protenus solution, we have been able to identify individuals who were...
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Product
There are certain things that the system can't tell us without additional work, so we do get false...
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Product
We have seen some glitches here and there with Protenus’ integration. There are other systems that...
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Operations
We had done a lot of training before we implemented Protenus' system, so it is not like we never...
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Product
We do get a few false positives from the system, and those do get better over time, but things could...
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Product
I have been in my role for quite a long time and have used a lot of different products for not just...
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Culture, Loyalty, Value
The product definitely drives outcomes. It isn't cheap, but it fits our needs. The system's...
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Product
Protenus primarily uses machine learning for their software, and it has been very valuable for us....
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Relationship
Protenus definitely keeps their promises, and they have great customer service. Our customer service...
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Relationship, Product
There is a slow and steady growth that we see with Protenus. The product is continuously improving,...
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Loyalty, Relationship, Product
There are a few things that we would like to tweak that Protenus has said that they were working on...
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Relationship
We haven't spoken with the vendor much about their vision, and they haven't communicated much of...
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Product, Value
Patient Privacy Monitoring definitely helps us support and implement our policies. The system is...
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Product
I like the sophisticated analytics of the product. The product gives us a lot of information in a...
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Operations, Product
It takes a little bit to get used to some of the navigation functions of the system. Once we know...
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Culture, Operations
I have worked in healthcare for about 30 years and have never seen a software implementation go as...
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Value
With Protenus' system, the AI technology is working and has saved us time. The system detects our...
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Relationship, Product
We had a hiccup with an integration that was a little delayed, but the vendor worked proactively to...
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Relationship
The vendor allows us to provide feedback. They even have a counsel of their clients where they get...
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Culture, Loyalty, Value
Protenus' product had AI capabilities, and the vendor showed responsiveness through the sales cycle....
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Product, Value
Patient Privacy Monitoring does a really good job of catching things, but sometimes, it catches...
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Value
As we have matured in our use of the system, our understanding of where the gaps are has increased...
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Loyalty, Relationship
We are hopeful that Protenus will fix our issues. We believe in them; they are fabulous and so...
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Product
While the ability to determine family-member access and self-access has definitely improved and been...
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Product
Protenus’ dashboard reporting tools are very lacking. As we are going through these investigations,...
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Relationship
We meet regularly to tell the vendor about the problems we are having, and they will go ahead and...
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Operations
Technically, our implementation went as smoothly as silk. But we would complain that there was no...
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Product, Value
The Protenus system is fairly easy for the end user. What is cool about the product is that we have...
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Product, Value
The tool does exactly what it is supposed to. The alerts let us see issues that we would never...
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Relationship
Protenus is reliable and very responsive. They are very good at communicating and being specific...
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Operations, Product
The product doesn't pass any information to other systems. Information comes in but doesn't go out....
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Relationship
It is a little disappointing that there is no real-time phone support. I understand that because...
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Relationship
When the vendor makes minor tweaks in the user interface, like with drop-down menus or icons, we...
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Operations
The vendor reaches out to us and announces the various training programs that are coming up, so we...
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Culture, Product
The product's biggest limitation is capacity. The product works as promoted but is limited in terms...
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Product
The product is fully integrated into our processes. We primarily use the tool for proactive...
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Loyalty, Product
Because we are a longtime client, our false positive rates are minimal. When we get alerts through...
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Loyalty, Relationship
We have looked at other vendors over the years, but because of the cost and things like that, we...
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Product
The Protenus system is well built. The product is exactly what we needed. It has been able to...
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Product
The biggest area that Protenus needs to work on is the product’s reporting and analytics. The...
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Culture
Protenus offers a master services agreement where in addition to the tool, customers can pay for a...
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Product, Value
Protenus helps supplement our auditing processes for HIPAA and security purposes. We have integrated...
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Product
The product monitors drug utilization and looks for abnormal utilization that is outside the...
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Relationship
Protenus takes a lead on problems, provides guidance and insights, and initiates healthy...
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Product, Value
Protenus’ product has helped us to identify inappropriate access, prompted us to think about our...
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Product
Unlike our previous third-party software, Protenus' system does not have the functionalities to be...
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Product
We do not have the degree of data we might need to make Protenus' system work to its full potential....
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Relationship, Product
The communication between our software solutions is so simple; Protenus' product handles what we use...
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Relationship, Operations
Protenus tells us when an upgrade is going to happen; they have done a fine job of being proactive...
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Relationship
I am able to send an email to the Protenus help desk team, and they get back to me in a very timely...
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