Patient Privacy Monitoring
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Analyst/Coordinator

We can see that the system is learning, but it doesn't react quickly. It takes a long time and a lot...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are definitely things coming in the future that are going to make a dramatic difference. The...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus' system is very cost effective compared to other systems that I have used. I really enjoy...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a lot of false positives in our prior system, but now with Protenus' system, the violations...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is taking a little while for the artificial intelligence to learn our workflows. The solution is...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sometimes a case is classified as a false positive or a good catch, but I don’t understand the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Before Protenus, we had no way to audit things. I would select random patients from the hospital and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are switching EMRs, and our new EMR has its own auditing software. But the software is more of a...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only issues I have had with this system were related to the authenticator we use. The...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I like Protenus' system. It was a little awkward at first until I got used to it, but that happens...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our employees know that somebody is watching what they are doing, and that is important for...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus' implementation was very quick on their end, and their software integrated well with ours....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Protenus gives us a great product and great customer service. They delivered a significant...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is pretty user friendly. I was able to pick it up in just a few days because it is not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the tool is very beneficial. It triggers all the cases for us that could potentially be...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The main thing that bothers me is that I wish there were a button for bulk. There are bulk actions,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a couple of other functions, such as VIP audits, that don't work as Protenus said they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus is really easy to contact. It is nice that Protenus talks to other customers and tries to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a privacy perspective, I definitely think Protenus Patient Privacy Monitoring is worth our time...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have regular meetings with Protenus, and they just implemented new training courses that we can...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish Protenus had an incident management system for violations unrelated to snooping in a medical...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We pay a flat annual fee. Protenus does not nitpick or charge us for every little thing.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus said they would monitor all access to the EHR, and they do that. The tool also promotes...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we report a breach to the government, we must include specific information, which is not...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of our clinics moved to a different EHR, and there was a clean integration with the Protenus...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some additional reporting functionality would be nice. When I was running certain reports, I was...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had great communication with the vendor, and they have been very helpful. It is sometimes...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of ongoing maintenance, each organization is assigned a vendor representative. The person...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has a pretty good queue in the system for managing cases. I am able to go in and see...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Protenus informs us when something is being updated. When we log in to the system after an upgrade,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Protenus monitors things for any violations. If there is a violation, we track it separately...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

As organizations evolve, their pricing structures evolve to facilitate their business models. We had...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor had a good plan for our implementation, and they followed it. They knew what was needed,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had things that we have had to continually open with the vendor's support people. Their...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is great at being proactive, and their executive involvement is good.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The first couple of trainings that we did with the vendor were a bit less helpful than we would have...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our teams love the solution. It is easy for them to use. We enjoy the system's data analytics and...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

We have been with the vendor a long time, and I have a relationship with the leadership team and founders....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the tool does what it is supposed to do. It has definitely changed our approach to privacy...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had to create new processes around the product, and other facilities with our same specialty...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus is a fairly young company, and from that perspective, they are always seeking ways to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus is a great company, and their privacy monitoring solution is the best out there, at least...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The customer service needs to be more tailored around the individual customer and their needs. For...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some data-feed issues with the product. We have been working on some things for months but...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product achieves the goal of user-activity monitoring and is very easy to use.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wanted to know whether it would be possible for Protenus Patient Privacy Monitoring to integrate...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, the system works well with a few idiosyncrasies that we can easily overlook.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The glitches with integration are not solely on the vendor’s part. Sometimes the issues are on our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus' customer service people are receptive and responsive, but we can't get settled in with one...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We appreciate Protenus' innovation, events, and leadership in the industry.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have assigned people from the vendor who meet with us regularly. The meetings are not only for...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

All of my experiences with Protenus have been very positive. We have a very strong relationship....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Since the last time we renegotiated the contract with the vendor, there have been no additional charges....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For the most part, Protenus matches a user with an event and determines whether that user and that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have thousands of users on our electronic health record system, so the ability to monitor the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The system doesn’t give us a lot of insight into external things. It could potentially identify a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is continually using their customers' feedback as they update their platform, add...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

For a certain reason, we won't be able to retain Protenus' system for now, but I am hopeful that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We love the product. It has made a huge difference in our audits, productivity, and documentation.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The executives at Protenus have been involved. They have done check-in calls to see how things are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have seen results in the time that we have had the system. Protenus takes the feedback from their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus could have more of an ability to track cases within the software. It would be really...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus has been proactive when it relates to technical changes that might impact our product's...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a professional services line and then a nonprofessional services line, and we meet with our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We may not like the tangible outcomes. Our outcome is knowing when somebody does something wrong....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus Patient Privacy Monitoring is a great product, and we have really been happy with working...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like Protenus' system and its ease of use. It allows me to drill down quickly into what I need, so...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the customization of the Protenus system. It learns over time, and I can customize it if I am...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only thing that could improve is the overall reports that are available. I have to present...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product's intelligence is remarkable. However, I have a provider who has a very common last...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I don't put a lot of tasks out for the vendor to fix. When I do put out a task, though, the vendor...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the product’s implementation, the vendor was proactive. But after the implementation, they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is worth the investment in terms of meeting a legal requirement. The product isn't...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor’s pricing is average. The contracting back and forth was less painful than our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is obviously always room for growth, but the product is very accurate in the cases that it...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

So far, the product has integrated well. We are working on another integration that is causing some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very straightforward and accurate, and the vendor provided an ample amount of training....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The major implementation went well. The reason for someone to go with Protenus' product is the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus has a user conference that customers can participate in. Also, the vendor’s whole entire...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I am in the Protenus system once every two or three weeks to check something. And if I can find my...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There is nothing we have requested from Protenus that is still outstanding. I know that our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I think of a vendor that is doing great in terms of training, I think of a vendor that is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we switched systems, Protenus was right on top of things and didn't charge an arm and a leg....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus tells us when system upgrades are coming out. They are good about acknowledging and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product hasn't had much of a direct impact on our organization's integration and...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some pending integrations between the system, database, and management systems. We feel...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the user interface of Patient Privacy Monitoring. We are working through some refinement with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would absolutely buy this product again because it has a wealth of information that is usable. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never been through a smoother implementation than the one with Protenus' product. Protenus...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor used a train-the-trainer process where the Protenus team worked through the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of support for our integration, the vendor was there through thick and thin.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We chose Protenus over another vendor because Protenus was presented to us in a better way. Protenus...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We definitely got twofold our money’s worth. What we got from the product far exceeded our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been able to do a lot of dashboards with the data, including an overview dashboard of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I anticipate our satisfaction will remain high. I would be surprised if our satisfaction were to go...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is so easy to use. We were able to follow the train-the-trainer model. So even though...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product actually exceeds how it was promoted because we can drill down further on certain things...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, I haven't had any bad experiences with the product. We meet routinely with our contacts,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to do some additional drill downs or have a way to pull in different fields that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is very good. We have a customer-service representative as well as other people that my...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A lot of companies are nice to us, but once we sign that contract, we don't have a point person...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I tell folks to save themselves all the trouble by just starting with Protenus and getting on with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With Protenus' software, we can see trends developing and get out in front of them. When COVID-19...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We were nearly 100% down the road with another company and once we got our hands on this product, we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The solution's interface is excellent. We have the ability to customize daily reports. We like the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus' sense of family and buy-in is really unparalleled. Protenus is one of the only companies I...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a standing meeting with our account person. We meet to talk about trends, questions, ideas...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor keeps their promises, but sometimes the timelines change. There is a specific thing for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus does a really good job. They have definitely taken a lot of the feedback that we have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had some issues with integrating information into Protenus Patient Privacy Monitoring, but I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus Patient Privacy Monitoring is straightforward and easy to use. It is doing a really good...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There was one time the vendor tried to do some nitpicky charges. I thought those were unnecessary....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The upgrades aren't bad, but they aren't necessarily speaking to some of the core feedback that we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The customer support case managers that we have had have been a pleasure to work with. I meet with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I did a lot of research into other products, but Protenus seemed to have the most user-friendly...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the system, I can determine how many cases I want to see. The system gives each case a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus' system has pretty good reporting functionality. We can easily drill down on a certain time...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are required under privacy rules to be able to determine who has accessed a record if we get a...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have brought up something to Protenus a couple of times, and I don't know whether they have been...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus' privacy monitoring system is fantastic. Their product is an audit-logging and -monitoring...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus is an amazing organization, and they are growing because they have been so successful. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution does what it is supposed to do, but it is still hard for us to get it to do what we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product wouldn't catch the incidents that it is promoted to catch unless we were to have someone...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we initially went live with Protenus' product, it was very beneficial for us. We had never been...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The Protenus system did not catch a particular incident. It was caught by someone tattling. Once we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There was an initial fee, and then Protenus wanted to charge when we connected with our EMR system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Protenus' system was able to integrate with some of our systems very easily. One product was...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The support team is always available when we need them. We have routine meetings with the vendor....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One problem we have had with Protenus is that we have had multiple representatives. Protenus has had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor sends us alerts, and we pull them up. The vendor has been good to work with. The customer...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system keeps us from getting into compliance trouble or having HIPAA-related issues. The vendor...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is no reason we wouldn't buy the system again. We are pretty happy with it. I like the system;...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The implementation went really well. The timeline was not what I wanted, but that was really our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I can contact the support team. I have a manager assigned to me, and I have an officer too, but the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One of Protenus' reports tells us how many violations we have had and who is doing them. I always...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A really cool thing about this system is it gives us any articles in which our organization name is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is in the cloud, so that is one reason why I wanted to go to Protenus' solution. Updates...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus did use cases. We did online training, and we are still doing training. The training is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We train the system on artificial intelligence. If we don't want to see a particular type of case...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The salesperson is really good. We wanted some functionality, so we called our salesperson and said...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus has a nice demo system. They have annual education, and over the years, even though we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The sales contract is wonderful. The vendor threw things in for us. Everything was spelled out in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I just call or email our executives. I can report an ethical concern. The promises made to the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is additional reporting, and Protenus takes an industry standard for benchmarking against...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

One area for improvement would be around exploring and looking at the ability to run reports by...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If we don’t get what we need from the vendor's initial training, they are available to help and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor identifies individuals that they think are VIPs based on data in the public arena, like...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We would like the vendor to improve the ability to drill down into how many times a specific...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor's support is attentive, and they have nice resources to capture information. There is an...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have direct access to the vendor executives. We have complete accessibility to the top of the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have absolutely gotten our money’s worth. We could not manually do what this product does. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is doing an excellent job. In the whole space of monitoring systems, they are at the top....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product uses a combination of artificial intelligence and machine learning to look at the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is easily accessible, and they are attentive in listening to our issues. I have worked...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I think it is unrealistic to expect any vendor to keep all promises, but Protenus does a really good...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus could better create a visual on the user’s access as opposed to just lines of written...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The technology Protenus is delivering is certainly meeting our needs, and it has met the needs over...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus is proactive. We hold regular meetings, and they are good at bringing things to our attention....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus certainly has done some changes to their product line that have enhanced their process,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are always sending feedback when we have spotted a bug every once in a while, and Protenus is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We tried to implement another EHR function, and I wouldn’t say it wasn’t for lack of trying, but it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When I bring something to Protenus, they always solve it. The people I come to aren’t afraid to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have no idea how much we paid for the product, but it is worth its weight in gold. I would rate it...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The people from Protenus are very strong communicators. They elicit feedback and act on the feedback...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Protenus has been fantastic about implementing the changes that we need. They are a smaller company...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Protenus is one of the best vendors we have ever worked with for technology products. They have been...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The only improvement we need for Protenus Privacy Monitoring is a better way to track certain types...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Protenus' goal was to monitor our employees' behavior and to send us data using our query portal. We...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

The solution probably isn't part of our long-term plans. I could probably replicate what it is doing...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

I wouldn't purchase the solution for the job that I am in now. But if I were the CSO of a large...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

We haven't asked Protenus to do much. We had a situation where we were having trouble, but Protenus...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

When it comes to training, Protenus seems like they know what they are doing. They have done a great...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Protenus generates false positives. It also has a feature that is supposedly able to catch employees...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the features that Protenus offers, such as automatically tracking high-profile cases for us,...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Protenus’ customer service is excellent because of their responsiveness and their turnaround times.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I can see Protenus' system being here for a long time. The system has been very helpful, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

One thing with the system is that it throws a fair number of false positives up. There are false...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been really happy with the changes that Protenus has been making. They really listen to our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As far as patient privacy goes, we are hitting almost every area. There are some areas that we are...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We recently had some concerns, and Protenus has made a bunch of changes since we expressed our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There have been some issues with some of the small apps and small EMRs that we are feeding into...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I am so happy with the support I get from Protenus. We are in very frequent communication, and we...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had had less involvement with Protenus' leadership over the last year for a multitude of reasons....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had some instances over the past year where some results were not where we wanted them to be....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We added a lot of data feeds, so we were getting raw data coming in from different sources. By the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Protenus is responsive to our concerns. Protenus is in the process of adding in something that they...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had a privacy issue around our clinical communications software, and we wouldn't have been able...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the things that I like about the solution is that it came at the right time for me to put...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution's AI is good, but it needs some improvements on the thresholds that we want to follow....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One area of weakness for the solution is the integration area. The vendor needs to take on...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles