PrivacyPro (formerly Protenus) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
I wish that the solution had more customization for case categories as well as sub-subtypes and...
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Operations
I would like to see more proactive training from the vendor, particularly when they release a new feature....
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Product, Value
We have had reduced functionality since we started using the solution, especially when it comes to...
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Loyalty, Relationship
Based on the little I have seen so far, I think that the service and support of the vendor's privacy...
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Relationship
Bluesight's acquisition of Protenus hasn't affected us much other than the fact that when we do talk...
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Relationship, Operations, Product
We have been live with PrivacyPro for a while now. It has been fine. We don't have a lot of...
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Product, Value
PrivacyPro improved our accuracy in terms of our continual privacy monitoring. Previously, we were...
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Relationship, Product
We haven't had any major hiccups with the move from Protenus to Bluesight. There was no loss in...
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Product
PrivacyPro has a very intuitive, simple interface. It is easy for users to navigate the system and...
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Relationship
We have regular meetings with Bluesight. We haven't had a ton of issues to really share yet, and...
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Product
The only thing that I would critique about the system would be its limited reporting functionality....
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Product
I would mark Bluesight down slightly because when we purchased the system and signed our agreement...
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Product
Bluesight's system is good at monitoring most things. It is really good at VIP and family member...
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Relationship, Operations
The transition from Protenus to Bluesight has been a little bumpy. We had a meet-and-greet with the...
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Relationship, Product
We have noticed some technical issues with PrivacyPro lately. There are glitches with the software...
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Culture, Loyalty, Value
One issue we have with Bluesight is that we were told that we would only be able to see who accessed...
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Relationship, Product
Some notable outcomes we see from working with the solution are that violation rates are the same...
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Relationship, Product
I have been talking with someone who uses a different proactive privacy monitoring program, and they...
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Loyalty, Product, Value
At our organization, we have a policy that users cannot access their own records. Even though that...
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Loyalty, Product
We started with the system because we went to a meeting and saw one of the product's developers....
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Operations
The transition from Protenus to Bluesight was pretty seamless. Other than the name and a couple of...
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Culture, Value
I haven't experienced Bluesight charging for everything. We have a contract with Bluesight, and we...
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Relationship
We have been to a few of the Bluesight PANDAS community meetings. For those meetings, we get...
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Product
When PrivacyPro has been operational, we have seen an increase in violation catches. We have had...
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Loyalty
I'm not actually sure PrivacyPro is part of our long-term plans given some of the things that we...
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Loyalty, Product
In terms of some of the more specific requirements we have, there are some systems that have never...
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Loyalty
We use PrivacyPro for proactive monitoring. We are essentially looking to monitor our users' access...
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Product
One of the things for Bluesight to note is that we would like to be able to see an HR equivalent for...
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Loyalty, Product
The advice I would give others looking at Bluesight is that the consideration of the organization's...
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Culture
In our contract with Bluesight, we have a set number of applications to go into the system. The...
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Product
Patient Privacy Monitoring is good at monitoring all types of snooping because not only am I looking...
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Relationship
Bluesight’s customer care service is very good if I have an issue. I had to do an audit of a...
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Product
What I want to see improved with Patient Privacy Monitoring is sometimes if someone was a violator...
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Product
Patient Privacy Monitoring is a good product to do a general survey of what is going on. We have...
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Product
Patient Privacy Monitoring is very easy to use, and Bluesight gives us quite a bit of information on...
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Product
The issue could just be me as a user, but I still find that the Patient Privacy Monitoring program...
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Relationship
There haven't been very many problems with Patient Privacy Monitoring, so Bluesight's proactive...
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Product, Value
I am very likely to recommend Bluesight to a peer or a friend. I don't know what else is out there....
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Relationship
The vendor's support team is very responsive and helpful. For the most part, outside of my...
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Operations, Product
Patient Privacy Monitoring is very easy to use. I basically learned the system after reading the...
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Loyalty
For the most part, Patient Privacy Monitoring accomplishes everything we need. It is basically...
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Culture
We are in the middle of a project that I have been waiting a long time on, and the vendor promised...
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Culture, Relationship, Product
We came from a different patient privacy monitoring solution, and we had a workstation audit that...
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Product, Value
With Patient Privacy Monitoring, we are able to get much better auditing detail than we used to get...
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Product
We added a feature in Patient Privacy Monitoring so that if there is a sensitive alert because I...
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Relationship
Bluesight has been very responsive when we have had questions. When we bring something up, they are...
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Product
The user interface in Patient Privacy Monitoring is simple and easy to read, and the drop-down menus...
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Loyalty, Relationship
Bluesight is making enhancements, and we are excited for the future. They are enhancing things to...
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Product, Value
Patient Privacy Monitoring enhances our privacy posture and sends us alerts that are worth looking...
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Product, Value
The system exceeds expectations; it is better than our previous system.
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Loyalty, Product
There are still some outstanding things in Patient Privacy Monitoring that have been outstanding for...
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Product, Value
One big outcome we have seen from using Patient Privacy Monitoring is finding inappropriate access....
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Operations
Protenus has done so much better with training than when we first started, but there is still room...
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Loyalty
Protenus is finally ready to do their big upgrade for Patient Privacy Monitoring. They have been...
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Relationship, Product
Patient Privacy Monitoring is good with all types of snooping. We have found inappropriate access in...
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Culture
We negotiated pricing with Protenus throughout the process. They were very fair and reasonable, and...
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Loyalty
The integration with Epic is the only one we have thus far with Patient Privacy Monitoring, plus our...
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Loyalty, Product
We haven't seen any cases that Patient Privacy Monitoring hasn't caught, so that is a good thing....
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Relationship
When we have given Protenus feedback on things that we would have loved to see in the tool, they...
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Loyalty, Relationship
We were very clearly told, and it may have just been a miscommunication, that we were able to email...
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Loyalty
We thought that Protenus’ suspicion scores would be more consistent and reliable as the machine...
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Loyalty, Product
We are seeing Patient Privacy Monitoring generate a number of privacy cases. We have turned on all...
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Operations
The implementation was excellent. It wasn't too much. It was like Goldilocks and the Three Bears; it...
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Product
The product is certainly better at capturing discreet issues, so family members, households, and...
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Relationship
Protenus’ people are accountable, so they don't have to go through layers of management to make a...
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Operations
Protenus’ implementation was well planned, and they have a good process for doing the installs.
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Relationship, Product
There haven’t been any real changes to the system since we purchased it a few years ago.
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Product, Value
One outcome we have seen from working with Patient Privacy Monitoring is that we are finding more...
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Product
The solution does a great job for what it is able to pull from. Nothing is perfect. There is not a...
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Operations
We used training from the vendor a lot in the first year. We have not utilized the service since...
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Product
On the interface of the product, there are little navigational issues. The product isn't intuitive....
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Relationship
We communicate primarily via email. That process works for us and our designated customer service...
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Product
The tool has more alerts than we have the manpower to investigate. We get automated email...
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Loyalty, Product
The product integrates seemingly seamlessly with another one of our systems. We merged with a...
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Culture, Value
The price point was reasonable, and the vendor was transparent about how they wanted to charge us....
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Operations
The implementation has been seamless. When an update comes in, Protenus gives us a heads-up, and it...
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Product
From day to day, Patient Privacy Monitoring is a great product, but its biggest deficiency is its...
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Product
Patient Privacy Monitoring does a good job of having AI searching, and being able to link up...
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Operations
The Patient Privacy Monitoring software is pretty easy to use. Protenus also offers some online...
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Relationship
We continue to work with Protenus because they have some really nice members on their team and...
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