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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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joe.vandegraaff@klasresearch.com

801-734-1587

 
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Manager

The vendor doesn’t nickel-and-dime, but the system isn't cheap. It is a very expensive product...

Feb 2021
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Manager

I really love the product, and I think that there are also tweaks that need to be made that I think...

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Manager

The vendor is generally responsive. But I am trying to decide where there is accountability for when...

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Manager

The only thing that stands out to me as a possible improvement for Protenus is that when an...

Feb 2021
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Director

When we decided to move to a new vendor, we looked for a tool that was intuitive. Protenus' product...

Feb 2021
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Director

Protenus has been fantastic in terms of service. They host the data, and there is no downtime. With...

Feb 2021
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Director

If an organization tells people that they can't access medical records for reasons other than...

Feb 2021
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Director

Part of the tool is related to family-member access. We have done a great deal of education on...

Feb 2021
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Director

Within the privacy arena, Protenus' system is probably robust, and I think we are using it to its...

Feb 2021
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Director

In the past when I have identified things and brought them to Protenus, they have acted quickly. The...

Feb 2021
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Director

The tool itself is fairly intuitive. I wouldn't say that the training is overly intensive. The...

Feb 2021
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Director

The support after the training was phenomenal. When there were questions, they were always answered...

Feb 2021
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Director

The one downside that we see is that the system doesn't expand beyond patient privacy monitoring. It...

Feb 2021
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Director

Since we started, Protenus has maintained a regular meeting. Then I have had different individuals...

Feb 2021
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Analyst/Coordinator

There are still some kinks in Patient Privacy Monitoring’s interoperability. It looks for HR data...

Feb 2021
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Analyst/Coordinator

We haven’t had any issues with Patient Privacy Monitoring’s design or quality. We have made some...

Feb 2021
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Analyst/Coordinator

Protenus hasn’t delivered new technology. There was a module for non-access cases that was part of...

Feb 2021
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Director

Patient Privacy Monitoring seems to be an efficient tool. I like it. It is very powerful in terms of...

Feb 2021
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Director

We started using this solution very slowly. Obviously, there will not be as many false positives in...

Feb 2021
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Director

Workflows have changed with the pandemic. Roles have been a little squishier than they have been in...

Feb 2021
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Director

Protenus definitely keeps us busy. We don't use the software at full capacity, and I don't know that...

Feb 2021
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Director

We have been getting some pretty big glitches with some of our addresses. The data isn't the best....

Feb 2021
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Director

The connection between the Protenus product and our EMR has had a few hiccups due to the way we have...

Feb 2021
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Director

Protenus offers ongoing educational sessions for user groups with larger user conferences. There is...

Feb 2021
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Director

Protenus is very responsive. I appreciate that they are truly invested in our success. Protenus is...

Feb 2021
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Director

The biggest outcome we have seen from the product is that it has allowed us to finally fix our...

Feb 2021
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Analyst/Coordinator

We have a contact at Protenus that we can email directly, but when we submit help desk tickets, we...

Feb 2021
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Analyst/Coordinator

One time, there was a really bad case that Protenus saw, but we had already reached our max for that...

Feb 2021
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Analyst/Coordinator

We can’t operate without a solution like Patient Privacy Monitoring. We have had smooth sailing with...

Feb 2021
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Analyst/Coordinator

Our customer service representative from the vendor is lovely and nice, but that person lacks the...

Feb 2021
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Analyst/Coordinator

A few issues have come up, but we are still pleased with the system. There are a few things that...

Feb 2021
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Analyst/Coordinator

The vendor is very communicative. We can escalate things to the vendor executives when we want to....

Feb 2021
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Manager

One thing that drew us to Protenus was the customer support. We were concerned about the training...

Feb 2021
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Manager

We feel like we have a handle on what is going on. There hasn't been a case yet that has felt like...

Feb 2021
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Manager

We are getting more and more used to the product. The experience felt overwhelming at first. There...

Feb 2021
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Manager

Our representative did check back in with us to look at some of our cases and how to resolve them....

Feb 2021
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Manager

We take screenshots of what is in the program. We copy that information into an email and send it...

Feb 2021
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Manager

I know Protenus takes their access audit from the EMR and sometimes the audit seems like it is...

Feb 2021
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Analyst/Coordinator

I hope that our satisfaction will be at the highest score a year from now. Protenus is stratospheric...

Jan 2021
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Analyst/Coordinator

Protenus' responsiveness sets them apart from anybody else. Protenus has the ability to make the...

Jan 2021
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Analyst/Coordinator

Protenus said that they stood by the fact that they could integrate the program within a certain...

Jan 2021
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Analyst/Coordinator

The vendor's CEO came out, and that person knew what he was talking about. He took the time to do...

Jan 2021
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Analyst/Coordinator

The interface that Protenus offers is usable and functional. The interface splits down from the last...

Jan 2021
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Analyst/Coordinator

We looked strongly at the players within this particular niche. We invited Protenus in; they did a...

Jan 2021
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Director

Protenus has an inclusive and straightforward pricing model.

Jan 2021
(0)
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Director

Protenus' general responsiveness to our training was wonderful. Their customer service was great....

Jan 2021
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Director

Patient Privacy Monitoring's user interface is very user friendly and easy to navigate. People who...

Jan 2021
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Director

Protenus does a good job of telling us what system upgrades are on the horizon. If we propose...

Jan 2021
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Director

If we have a question or pain point, Protenus is quick to help us troubleshoot. They will either...

Jan 2021
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Manager

What we see is what we get, which is nice. The vendor said they could do something that I discovered...

Jan 2021
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Manager

I have a dedicated customer support representative that I meet with regularly. I just reached out to...

Jan 2021
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Director

I am impressed with the product. Protenus has added SSO and a few other things. It works as...

Jan 2021
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Director

Protenus has a very proactive team that goes out of its way to make things work for us. I have been...

Jan 2021
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Manager

Protenus is pretty darn good. We took self-violations and emailed those to people who had accessed...

Jan 2021
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Manager

I would like to see the ability to report be a little better. We have all the data there, but the...

Jan 2021
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VP/Other Executive

In terms of the vendor delivering new technology, that isn't applicable because we haven't asked the...

Jan 2021
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VP/Other Executive

Protenus has been nothing but proactive from both project and support perspectives. They are...

Jan 2021
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VP/Other Executive

The system is extremely easy to use, and Protenus is extremely easy to deal with in terms of the...

Jan 2021
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Director

I have referred people to Protenus. We looked at a few other vendors when we were making a...

Jan 2021
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Director

We were doing manual audits before Protenus' system. It has been very helpful for our program. We...

Jan 2021
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Director

Protenus is certainly readily available and has been open to calls and emails. I am very hopeful...

Jan 2021
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Director

Protenus doesn’t nickel-and-dime to my knowledge. We have a contract with them. I know if we were to...

Jan 2021
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Director

It is really easy to use Protenus' system. We can vet our own outcomes, and the vendor helps us....

Jan 2021
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Director

Protenus' system is really straightforward. I think it was easy to train our team on. I really have...

Jan 2021
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Director

When it comes to ongoing support, Protenus has been great. We have a designated person. I email that...

Jan 2021
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VP/Other Executive

I have never had any discussion about pricing outside of getting charged and then paying. There have...

Jan 2021
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VP/Other Executive

Upgrades are one of Protenus' strengths. They are really good about those. Their new versions come...

Jan 2021
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VP/Other Executive

The training is good but not ongoing, although I am sure there are services available. There isn't...

Jan 2021
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VP/Other Executive

We are in constant communication with the vendor. Their representatives are fantastic. Their...

Jan 2021
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VP/Other Executive

I really want to make sure that there is an opportunity to applaud the heck out of Protenus for...

Jan 2021
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VP/Other Executive

The only thing that has been on my mind is seeing the same effectiveness from the vendor for issues...

Jan 2021
(0)
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VP/Other Executive

Using Protenus' program effectively is a success factor for our interoperability. If Protenus can’t...

Jan 2021
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Director

The Protenus implementation was way easier than we thought it would be. I was fretting and worrying...

Jan 2021
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Director

Protenus meets my needs pretty well, but I want them to tighten up some pieces. Currently, when we...

Jan 2021
(0)
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Director

Protenus has been a wonderful partner. They call often; they want to know how they are doing, what...

Jan 2021
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Director

I look at what Patient Privacy Monitoring costs me per year compared to what it would cost me if I...

Jan 2021
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VP/Other Executive

The pricing for Patient Privacy Monitoring was very clear and up front. Our buying department did...

Jan 2021
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VP/Other Executive

The factors that influenced us to choose Protenus' solution were the ease of use and the ease of the...

Jan 2021
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VP/Other Executive

From the moment of exploring the product and talking to the vendor to the sales process and the...

Jan 2021
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VP/Other Executive

The initial training was very good, and Protenus was very patient with us. The training was very...

Jan 2021
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Analyst/Coordinator

Protenus keeps their promises. They have a pretty seamless process, and the product delivers as...

Jan 2021
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CIO

The vendor is very flexible in their pricing. They don't charge for every little thing.

Dec 2020
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CIO

Integration is hard for the vendor. They used to be a lot more flexible, but now they are not so flexible....

Dec 2020
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CIO

The product is really a good product. For patient monitoring, it is excellent. The vendor just needs...

Dec 2020
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CIO

The vendor is strategically going in a direction that we don’t need to go in, so I don’t pay too...

Dec 2020
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CIO

Protenus' product is a good product. If there isn't an easy, already-existing interface with the EMR...

Dec 2020
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Analyst/Coordinator

Protenus has been really good in terms of support. They have been super responsive and have taken...

Dec 2020
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Analyst/Coordinator

One of the main issues we have with the vendor is the time zone difference. The system is not set to...

Dec 2020
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Analyst/Coordinator

Patient Privacy Monitoring does not have the ability to do ad hoc reports. We can search for users...

Dec 2020
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Director

Protenus' people, including the representatives and IT team, have been very accommodating. So far,...

Nov 2020
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Director

Protenus did a presentation at a seminar I attended. I was really impressed with the product. It is...

Nov 2020
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Director

We wanted to have one solution for the whole network, so we looked at what was out there and settled...

Nov 2020
(0)
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Director

Protenus' solution has ways of showing us the progress that we are making, but we don’t have enough...

Nov 2020
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Director

The way Protenus licenses is probably the only downside. I wasn’t crazy about the licensing because...

Nov 2020
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Manager

One of the things that Protenus really promoted was the fact that the software creates alerts and...

Nov 2020
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Manager

Protenus has been very friendly. I have attended one of their in-person events, and they have a good...

Nov 2020
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Manager

Since moving to Protenus, we have shifted a lot of the focus away from going through false...

Nov 2020
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Manager

We did a fast deployment of Protenus' system. We now have an operational version of the product in...

Nov 2020
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Manager

Protenus' system has done a good job in terms of taking in and processing the data from multiple...

Nov 2020
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Manager

Protenus' solution is a good product. There is always room for tweaks or customizations. We need...

Nov 2020
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Manager

We get daily feedback from the vendor when our logs come through. We don’t have much day-to-day...

Nov 2020
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Manager

Protenus came down a lot in price to be competitive with our old vendor. I think we have gotten our...

Nov 2020
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CISO

When we went to Protenus, we slashed our cost in half right away. One thing that is giving us a bit...

Oct 2020
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CISO

Protenus gave us limited leeway to move to other platforms without additional costs. It was our...

Oct 2020
(0)
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CISO

The data Protenus had seemed to be far in excess to the data required to provide the analytics they...

Oct 2020
(0)
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CISO

There weren’t many products besides Protenus’ product that we thought were of value. Something that...

Oct 2020
(0)
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CISO

I am very hopeful that Protenus will be much better for us than our previous system was both because...

Oct 2020
(0)
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Director

Protenus is wonderful. They are very responsive, and they offer a lot of features that we don't...

Oct 2020
(0)
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Director

Protenus proactively opens tickets when they catch occurrences so that when they see something...

Oct 2020
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Director

I saw more executive involvement in the beginning during contract negotiations and implementation....

Oct 2020
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Director

We have been very happy with the vendor since we went live. They have been very well-tuned to our...

Oct 2020
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Director

Protenus pitched us the AI as a growth function, and we have started to see a little of that. The...

Oct 2020
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VP/Other Executive

The system is working great. We are moving toward building a template so that the person that works...

Oct 2020
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VP/Other Executive

We contacted Protenus because we had a certain question about whether we would be able to do...

Oct 2020
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VP/Other Executive

We have one person with Protenus who is almost always available, and we can get ahold of that person...

Oct 2020
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VP/Other Executive

Patient Privacy Monitoring is a fabulous product. Before we had this product, we had an enforcement...

Oct 2020
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VP/Other Executive

Patient Privacy Monitoring is more sophisticated, evolved, and advanced than the other products. I...

Oct 2020
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VP/Other Executive

Protenus meets my needs. I wish I could use some of the features that another vendor has, but...

Oct 2020
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VP/Other Executive

One of the very good features of Protenus was the executive involvement and the presentation....

Oct 2020
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VP/Other Executive

From what I understand, our Protenus membership is evergreen. But if it isn’t, that contract will be...

Oct 2020
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VP/Other Executive

Protenus is creating many features so that we can have an entire team working on monitoring user...

Oct 2020
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VP/Other Executive

With Patient Privacy Monitoring, there have been false positives. That is fine; it could be that...

Oct 2020
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VP/Other Executive

Patient Privacy Monitoring doesn’t give us the type of false positives that another product that I...

Oct 2020
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VP/Other Executive

We can automatically generate an email to send out to certain people that we identify. Right now, we...

Oct 2020
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VP/Other Executive

The ease of how we look at things has been improved in terms of how we do the research. The process...

Oct 2020
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VP/Other Executive

The system sometimes doesn’t tell us exactly what we are looking for. We have to dig a little bit to...

Oct 2020
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VP/Other Executive

Our HIPAA security officer has a great system for phishing and for those types of things. When...

Oct 2020
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VP/Other Executive

We have had some issues with some of the vendor’s people in terms of their timeliness in getting...

Oct 2020
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VP/Other Executive

With Patient Privacy Monitoring, we can electronically note everything that has occurred with a...

Oct 2020
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VP/Other Executive

The integration of Patient Privacy Monitoring with our EMR has been extremely smooth. I haven’t...

Oct 2020
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VP/Other Executive

Patient Privacy Monitoring gives what Protenus calls a suspicion score. If we try to analyze the...

Oct 2020
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VP/Other Executive

The product we had before Protenus never worked for me. I spent hours trying to get it to work for...

Oct 2020
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VP/Other Executive

With Patient Privacy Monitoring, I am able to see what needs to be addressed. With COVID-19 cases,...

Oct 2020
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VP/Other Executive

I haven’t used managed services. I would be reluctant to do so even if it were another product and I...

Oct 2020
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Analyst/Coordinator

We like the dynamic learning. We have someone look at every single case we get. Some places will...

Oct 2020
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Analyst/Coordinator

We get cases where a user searches for 10 different people, such as football or NBA players, and...

Aug 2020
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Analyst/Coordinator

There is room for improvement for the vendor to help us meet our needs, but we may not have...

Aug 2020
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Analyst/Coordinator

The application is super solid and has saved us a tremendous amount of work. I have familiarity with...

Aug 2020
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Analyst/Coordinator

We have brought several suggestions to Protenus' attention, and they have always been responsive....

Aug 2020
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Analyst/Coordinator

Protenus seems to have a workforce that is more mobile than our workforce is. Protenus' workflow...

Aug 2020
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Analyst/Coordinator

We would get some pretty darn quick results. One of the things that we would occasionally get is...

Aug 2020
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Analyst/Coordinator

Protenus did a very good job at their conference in May of explaining some of the most complex...

Aug 2020
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Analyst/Coordinator

We wanted to put our patients who were being tested for COVID-19 on a higher watch, which is the...

Aug 2020
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Analyst/Coordinator

Every interaction that I have had with any of the vendor's people has been excellent. They have been...

Jul 2020
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Analyst/Coordinator

Our organization had another system prior to this one, but it wasn't as robust or easy to use. The...

Jul 2020
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Analyst/Coordinator

In terms of the COVID-19 crisis, we like to identify patients that are positive so that we can track...

Jul 2020
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Analyst/Coordinator

I would say that Protenus avoids charging for every little thing. I haven't had an experience with...

Jul 2020
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Manager

In one month, we had several cases that had a high enough suspicion score that my privacy analyst...

Jun 2020
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Manager

Protenus doesn’t have EPCS certification, but that is on their road map.

Jun 2020
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Manager

I think we should be able to accomplish entering our data back load into the system more easily....

Jun 2020
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Manager

The implementation was very quick, efficient, and simple to get done. The solution is not...

Jun 2020
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Manager

There are very few false positives in the system. Sometimes we say the system makes a good catch...

Jun 2020
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Manager

We are working to integrate the tool with our HR system and our time-clock information so that we...

Jun 2020
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Manager

My product analyst absolutely loves the system. The analyst has closed out a lot of cases, and I...

Jun 2020
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Manager

Protenus has been fantastic to work with. They are very responsive and have great customer service....

Jun 2020
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VP/Other Executive

We are flipping over to a new EMR, and Protenus' system is going to be fully integrated with it....

Jun 2020
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VP/Other Executive

Protenus is forward thinking. They are already thinking about the products. Protenus talked about...

Jun 2020
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VP/Other Executive

Our implementation was slower than we expected, but 75% of that was on our end since it was the...

Jun 2020
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VP/Other Executive

The system has different categories of alerts that bubble up. When we started, we were advised by...

Jun 2020
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VP/Other Executive

Our false positive rate is dropping. That happens as a result of a combination of things. Number...

Jun 2020
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VP/Other Executive

Before, we ran certain spot checks just to produce reports with the same last name on them. Then one...

Jun 2020
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VP/Other Executive

Like every growing company, the vendor has some challenges with customer service. When we had a new...

Jun 2020
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VP/Other Executive

If Protenus is good at what they do, they will be bought out in the next five years and will get...

Jun 2020
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Director

From a customer success standpoint, Protenus does really well at assigning someone to talk with us...

Jun 2020
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Director

There are a fair number of false positives, but there are false positives with any product, so it is...

Jun 2020
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Director

I think there could be improvement in expanding the monitoring to other platforms. We are evaluating...

Jun 2020
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Director

I would give a low rating for Protenus meeting all my needs because there are a lot of needs, and...

Jun 2020
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Director

Protenus' support people are good. They schedule regular calls, so they are easily accessible and...

Jun 2020
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Director

Protenus is doing great. We went from a HIPAA monitoring process with totally manual work to the...

Jun 2020
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Director

At the end of each investigation, we mark whether we should have received a notification. It is...

Jun 2020
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Director

The system is performing really well. It has actually exceeded my expectations. It is very easy to...

Apr 2020
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Director

Protenus keeps their promises. When we signed up with Protenus, we were struggling with implementing...

Apr 2020
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Director

Protenus has added new technology to the product, like a scoring metric for their cases to identify...

Apr 2020
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Director

I have met the leadership of Protenus a couple of times. I have had no complaints, just comments....

Apr 2020
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Director

When I was looking at implementing software for patient privacy monitoring, I couldn't find a lot of...

Apr 2020
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Director

The product is excellent. It has helped me meet regulatory requirements and is very user friendly.

Apr 2020
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Director

Before we had any patient privacy products, we would investigate something ad hoc based on...

Apr 2020
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Director

The product is continually learning with AI, and my understanding is that the AI looks at patterns...

Apr 2020
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Director

In our previous system, there were lots of false positives. In the Protenus system, those are...

Apr 2020
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Director

Protenus avoids charging for every little thing. When clients enter into an agreement, the vendor is...

Apr 2020
(0)
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Director

When evaluating the various products that perform similar types of user access monitoring, one of...

Apr 2020
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Nurse

The program is very simple. It notifies me by email when there is a case to review. I can adjust the...

Apr 2020
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Nurse

We didn't really have any problem getting the system installed and working. We went over some things...

Apr 2020
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VP/Other Executive

We have navigated internal changes over the course of the last year. Protenus worked with us on all...

Apr 2020
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VP/Other Executive

We have a good working relationship with the vendor. I have shared my concerns with them. Some of...

Apr 2020
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VP/Other Executive

Protenus tries to understand the changes we have made because of the COVID-19 crisis. We have...

Apr 2020
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VP/Other Executive

Protenus has a good relationship with us and other customers. When I am at conferences and I watch...

Apr 2020
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VP/Other Executive

The COVID-19 crisis has really been a financial challenge for everybody. But as a large health...

Apr 2020
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VP/Other Executive

Since signing our contract years ago, we have not had any additional costs or expenses in addition...

Apr 2020
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VP/Other Executive

The biggest change we have noticed with the vendor is their growth. The vendor has many more people...

Apr 2020
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Director

We had a manual process before getting Patient Privacy Monitoring, so having the system has saved us...

Apr 2020
(0)
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Director

Our experience with the vendor has been great. They have been very nice, patient, and accommodating,...

Apr 2020
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Director

We have multiple systems, so we have to go through and implement each of them separately. There is a...

Apr 2020
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Director

Patient Privacy Monitoring is a little confusing. We have our regular meetings with the vendor, and...

Apr 2020
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Director

There hasn't been much executive involvement except when there was an issue with the contract.

Apr 2020
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Director

There haven't been any tangible outcomes at this point, although I do see the potential. There is a...

Apr 2020
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Director

The vendor's customer service is really great. The support people are very nice and pleasant to work...

Apr 2020
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Director

We are excited about having Patient Privacy Monitoring, and we look forward to having more data to...

Apr 2020
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Director

The solution's implementation was time consuming, but I don't think that was an issue with Protenus...

Apr 2020
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VP/Other Executive

I would rate the solution high for working as promoted. The vendor is fabulous. The product works...

Mar 2020
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VP/Other Executive

The vendor is a very responsive, younger company. We have an active relationship with the vendor's...

Mar 2020
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VP/Other Executive

The vendor's support is great. The vendor hosts a user conference, and the executives are there and...

Mar 2020
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VP/Other Executive

There are a lot of reporting capabilities. We can do a lot of data mining with the system. The...

Mar 2020
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VP/Other Executive

Protenus has called out a couple of types of violations that we needed to think through. We are...

Mar 2020
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VP/Other Executive

The system has the ability to learn. We can tell the system when a finding isn’t appropriate....

Mar 2020
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VP/Other Executive

I am interested in predictive things. If there were a way to think about access patterns or where...

Mar 2020
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VP/Other Executive

Some of our partners were working with Protenus’ solution and had really good experiences with it....

Mar 2020
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VP/Other Executive

We have been able to manage the system internally without additional support. That has been attractive....

Mar 2020
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VP/Other Executive

The tool is living up to our expectations. We have found people looking at things they should not...

Mar 2020
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VP/Other Executive

The messaging that we get out of the system tells us when an individual looks up five people and...

Mar 2020
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VP/Other Executive

The tool does very well with supporting our integration goals. It has done everything we have wanted...

Mar 2020
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VP/Other Executive

The product is very user friendly. It analyzes behaviors and uses AI. The product looks at where I...

Mar 2020
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VP/Other Executive

We get very few false positives with the product. We have had some false alerts in a specific area,...

Mar 2020
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VP/Other Executive

Protenus is always seeking feedback. A lot of vendors aren't. Protenus understands the data that we...

Mar 2020
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VP/Other Executive

Protenus helps plow through the noise and to identify situations that really seem to be out of...

Mar 2020
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VP/Other Executive

When the workflow isn't good or there is a better way to do things or we are trying to do something,...

Mar 2020
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CISO

We use the system to monitor access to our clinical data repository. The system does a pretty good...

Mar 2020
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CISO

My workers try to do some VIP things with the system, but I have found the VIP part of the system to...

Mar 2020
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CISO

The ability to detect when people look up coworkers or themselves is pretty good. When we get the...

Mar 2020
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CISO

The Protenus product is good, and Protenus' people are pretty good and responsive. The vendor does a...

Mar 2020
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CISO

I struggle a little because the self-lookup feature is pretty much only based on name matches. If...

Mar 2020