Patient Privacy Monitoring
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Protenus helps supplement our auditing processes for HIPAA and security purposes. We have integrated...
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Other Observations & Comments
The product monitors drug utilization and looks for abnormal utilization that is outside the...
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Service and Support
Protenus takes a lead on problems, provides guidance and insights, and initiates healthy...
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ROI / Cost (care and feeding)
Protenus’ product has helped us to identify inappropriate access, prompted us to think about our...
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Functionality and Upgrades
Unlike our previous third-party software, Protenus' system does not have the functionalities to be...
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Lessons Learned
We do not have the degree of data we might need to make Protenus' system work to its full potential....
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Interfacing and Integration
The communication between our software solutions is so simple; Protenus' product handles what we use...
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Service and Support
Protenus tells us when an upgrade is going to happen; they have done a fine job of being proactive...
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Service and Support
I am able to send an email to the Protenus help desk team, and they get back to me in a very timely...
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Interfacing and Integration
We just tried integrating a system recently, and we had to cancel the integration because Protenus...
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ROI / Cost (care and feeding)
The Protenus system’s artificial intelligence and the alerts it sends us have been time saving. I am...
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Implementation and Training
Our users could have used more training when we onboarded. Protenus gave us thirty minutes, and then...
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Functionality and Upgrades
Patient Privacy Monitoring has improved. There were some issues, but the system is doing much better...
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Functionality and Upgrades
When we went live with Patient Privacy Monitoring, we wanted to see everything that it was...
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Functionality and Upgrades
The product is just so cumbersome. We have over 100 applications that have patient information in...
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Functionality and Upgrades
I would like to be able to export different fields. There is a canned export of data, so we are set...
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ROI / Cost (care and feeding)
For specific outcomes, we have identified certain people who have been in records inappropriately,...
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Relationship
We have professional services supporting the product, and having those services is the key to...
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Service and Support
When we worked with our EMR, Protenus' system just wanted to use a particular field as the ID. There...
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Other Observations & Comments
Patient Privacy Monitoring is not a tool that we just set and forget. We really need people that...
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ROI / Cost (care and feeding)
We did a load of data and had to go back and pull access by physicians, and it was really easy to...
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Implementation and Training
Protenus has a lot of ongoing education from Webex meetings, blogs written by customers, and the...
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ROI / Cost (care and feeding)
Patient Privacy Monitoring has actually caught some questionable access automatically, and that is...
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Interfacing and Integration
The system tells us which accounts to look at. It doesn't just give us a list of 50 accounts and say...
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Service and Support
We have regular calls with Protenus' team, and we are free to ask them questions about things that...
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Relationship
Protenus has a significant customer base. The vendor is helpful when it comes to providing us with...
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ROI / Cost (care and feeding)
We have seen an increase in family access and appropriate access. The solution looks at emergency...
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Functionality and Upgrades
We are fully integrated with Protenus' system, and we haven't noticed any workaround issues. The...
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Functionality and Upgrades
We sometimes get false positives from the system, but overall, we are happy with the quality of the...
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Functionality and Upgrades
The product is great at connecting information in a way that makes it fairly obvious when something...
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Relationship
Protenus is good about taking customers' feedback and using it to enhance the system. They always...
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Interfacing and Integration
The integration between Protenus' system and our privacy incident management system wasn't as robust...
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ROI / Cost (care and feeding)
Protenus is exceptional at proactively monitoring access and using behavioral analytics and AI....
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ROI / Cost (care and feeding)
Before working with Protenus' system, our auditing and monitoring access was reactive. We had to go...
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Implementation and Training
We have been able to do what we have needed to do in Protenus' system with the original training we...
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Service and Support
There are some things that we wish Protenus' system could do better. We have been working with...
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Functionality and Upgrades
We can see that the system is learning, but it doesn't react quickly. It takes a long time and a lot...
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Relationship
There are definitely things coming in the future that are going to make a dramatic difference. The...
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ROI / Cost (care and feeding)
Protenus' system is very cost effective compared to other systems that I have used. I really enjoy...
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Functionality and Upgrades
We had a lot of false positives in our prior system, but now with Protenus' system, the violations...
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Future Outlook
It is taking a little while for the artificial intelligence to learn our workflows. The solution is...
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Functionality and Upgrades
Sometimes a case is classified as a false positive or a good catch, but I don’t understand the...
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ROI / Cost (care and feeding)
Before Protenus, we had no way to audit things. I would select random patients from the hospital and...
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Future Outlook
We are switching EMRs, and our new EMR has its own auditing software. But the software is more of a...
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Service and Support
The only issues I have had with this system were related to the authenticator we use. The...
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Functionality and Upgrades
I like Protenus' system. It was a little awkward at first until I got used to it, but that happens...
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ROI / Cost (care and feeding)
Our employees know that somebody is watching what they are doing, and that is important for...
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Implementation and Training
Protenus' implementation was very quick on their end, and their software integrated well with ours....
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Functionality and Upgrades
Overall, Protenus gives us a great product and great customer service. They delivered a significant...
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Functionality and Upgrades
The system is pretty user friendly. I was able to pick it up in just a few days because it is not...
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ROI / Cost (care and feeding)
Overall, the tool is very beneficial. It triggers all the cases for us that could potentially be...
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Functionality and Upgrades
The main thing that bothers me is that I wish there were a button for bulk. There are bulk actions,...
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Functionality and Upgrades
There are a couple of other functions, such as VIP audits, that don't work as Protenus said they...
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Service and Support
Protenus is really easy to contact. It is nice that Protenus talks to other customers and tries to...
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ROI / Cost (care and feeding)
From a privacy perspective, I definitely think Protenus Patient Privacy Monitoring is worth our time...
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Relationship
We have regular meetings with Protenus, and they just implemented new training courses that we can...
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Functionality and Upgrades
I wish Protenus had an incident management system for violations unrelated to snooping in a medical...
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ROI / Cost (care and feeding)
We pay a flat annual fee. Protenus does not nitpick or charge us for every little thing.
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Functionality and Upgrades
Protenus said they would monitor all access to the EHR, and they do that. The tool also promotes...
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Functionality and Upgrades
When we report a breach to the government, we must include specific information, which is not...
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Interfacing and Integration
Some of our clinics moved to a different EHR, and there was a clean integration with the Protenus...
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Functionality and Upgrades
Some additional reporting functionality would be nice. When I was running certain reports, I was...
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Relationship
We have had great communication with the vendor, and they have been very helpful. It is sometimes...
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Relationship
In terms of ongoing maintenance, each organization is assigned a vendor representative. The person...
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Functionality and Upgrades
The vendor has a pretty good queue in the system for managing cases. I am able to go in and see...
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Implementation and Training
Protenus informs us when something is being updated. When we log in to the system after an upgrade,...
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Functionality and Upgrades
Protenus monitors things for any violations. If there is a violation, we track it separately...
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ROI / Cost (care and feeding)
As organizations evolve, their pricing structures evolve to facilitate their business models. We had...
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Implementation and Training
The vendor had a good plan for our implementation, and they followed it. They knew what was needed,...
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Service and Support
We have had things that we have had to continually open with the vendor's support people. Their...
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Relationship
The vendor is great at being proactive, and their executive involvement is good.
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Implementation and Training
The first couple of trainings that we did with the vendor were a bit less helpful than we would have...
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Functionality and Upgrades
Our teams love the solution. It is easy for them to use. We enjoy the system's data analytics and...
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Relationship
We have been with the vendor a long time, and I have a relationship with the leadership team and founders....
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ROI / Cost (care and feeding)
Overall, the tool does what it is supposed to do. It has definitely changed our approach to privacy...
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Relationship
We have had to create new processes around the product, and other facilities with our same specialty...
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Relationship
Protenus is a fairly young company, and from that perspective, they are always seeking ways to...
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Functionality and Upgrades
Protenus is a great company, and their privacy monitoring solution is the best out there, at least...
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Functionality and Upgrades
The customer service needs to be more tailored around the individual customer and their needs. For...
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Functionality and Upgrades
There are some data-feed issues with the product. We have been working on some things for months but...
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ROI / Cost (care and feeding)
The product achieves the goal of user-activity monitoring and is very easy to use.
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Interfacing and Integration
I wanted to know whether it would be possible for Protenus Patient Privacy Monitoring to integrate...
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Functionality and Upgrades
Overall, the system works well with a few idiosyncrasies that we can easily overlook.
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Other Observations & Comments
The glitches with integration are not solely on the vendor’s part. Sometimes the issues are on our...
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Service and Support
Protenus' customer service people are receptive and responsive, but we can't get settled in with one...
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Relationship
We appreciate Protenus' innovation, events, and leadership in the industry.
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Relationship
We have assigned people from the vendor who meet with us regularly. The meetings are not only for...
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Relationship
All of my experiences with Protenus have been very positive. We have a very strong relationship....
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ROI / Cost (care and feeding)
Since the last time we renegotiated the contract with the vendor, there have been no additional charges....
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Functionality and Upgrades
For the most part, Protenus matches a user with an event and determines whether that user and that...
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Functionality and Upgrades
We have thousands of users on our electronic health record system, so the ability to monitor the...
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Functionality and Upgrades
The system doesn’t give us a lot of insight into external things. It could potentially identify a...
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Service and Support
The vendor is continually using their customers' feedback as they update their platform, add...
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Future Outlook
For a certain reason, we won't be able to retain Protenus' system for now, but I am hopeful that...
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ROI / Cost (care and feeding)
We love the product. It has made a huge difference in our audits, productivity, and documentation.
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Relationship
The executives at Protenus have been involved. They have done check-in calls to see how things are...
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Relationship
We have seen results in the time that we have had the system. Protenus takes the feedback from their...
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Functionality and Upgrades
Protenus could have more of an ability to track cases within the software. It would be really...
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Service and Support
Protenus has been proactive when it relates to technical changes that might impact our product's...
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Relationship
There is a professional services line and then a nonprofessional services line, and we meet with our...
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Other Observations & Comments
We may not like the tangible outcomes. Our outcome is knowing when somebody does something wrong....
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Relationship
Protenus Patient Privacy Monitoring is a great product, and we have really been happy with working...
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ROI / Cost (care and feeding)
I like Protenus' system and its ease of use. It allows me to drill down quickly into what I need, so...
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Functionality and Upgrades
I like the customization of the Protenus system. It learns over time, and I can customize it if I am...
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Functionality and Upgrades
The only thing that could improve is the overall reports that are available. I have to present...
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Functionality and Upgrades
The product's intelligence is remarkable. However, I have a provider who has a very common last...
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Service and Support
I don't put a lot of tasks out for the vendor to fix. When I do put out a task, though, the vendor...
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Relationship
During the product’s implementation, the vendor was proactive. But after the implementation, they...
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ROI / Cost (care and feeding)
The product is worth the investment in terms of meeting a legal requirement. The product isn't...
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Sales and Contracting
The vendor’s pricing is average. The contracting back and forth was less painful than our...
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ROI / Cost (care and feeding)
There is obviously always room for growth, but the product is very accurate in the cases that it...
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Interfacing and Integration
So far, the product has integrated well. We are working on another integration that is causing some...
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Implementation and Training
The product is very straightforward and accurate, and the vendor provided an ample amount of training....
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Implementation and Training
The major implementation went well. The reason for someone to go with Protenus' product is the...
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Service and Support
Protenus has a user conference that customers can participate in. Also, the vendor’s whole entire...
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Functionality and Upgrades
I am in the Protenus system once every two or three weeks to check something. And if I can find my...
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Relationship
There is nothing we have requested from Protenus that is still outstanding. I know that our...
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Implementation and Training
When I think of a vendor that is doing great in terms of training, I think of a vendor that is...
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Implementation and Training
When we switched systems, Protenus was right on top of things and didn't charge an arm and a leg....
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Relationship
Protenus tells us when system upgrades are coming out. They are good about acknowledging and...
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Interfacing and Integration
The product hasn't had much of a direct impact on our organization's integration and...
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Interfacing and Integration
There are some pending integrations between the system, database, and management systems. We feel...
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Functionality and Upgrades
I like the user interface of Patient Privacy Monitoring. We are working through some refinement with...
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Functionality and Upgrades
We would absolutely buy this product again because it has a wealth of information that is usable. We...
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Implementation and Training
I have never been through a smoother implementation than the one with Protenus' product. Protenus...
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Implementation and Training
The vendor used a train-the-trainer process where the Protenus team worked through the...
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Implementation and Training
In terms of support for our integration, the vendor was there through thick and thin.
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Win/Loss - Why they were selected (by current clients)
We chose Protenus over another vendor because Protenus was presented to us in a better way. Protenus...
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ROI / Cost (care and feeding)
We definitely got twofold our money’s worth. What we got from the product far exceeded our...
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Functionality and Upgrades
We have been able to do a lot of dashboards with the data, including an overview dashboard of the...
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Future Outlook
I anticipate our satisfaction will remain high. I would be surprised if our satisfaction were to go...
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Functionality and Upgrades
The product is so easy to use. We were able to follow the train-the-trainer model. So even though...
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Functionality and Upgrades
The product actually exceeds how it was promoted because we can drill down further on certain things...
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Relationship
Overall, I haven't had any bad experiences with the product. We meet routinely with our contacts,...
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Lessons Learned
We would like to do some additional drill downs or have a way to pull in different fields that we...
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Service and Support
The support is very good. We have a customer-service representative as well as other people that my...
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Service and Support
A lot of companies are nice to us, but once we sign that contract, we don't have a point person...
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ROI / Cost (care and feeding)
I tell folks to save themselves all the trouble by just starting with Protenus and getting on with...
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ROI / Cost (care and feeding)
With Protenus' software, we can see trends developing and get out in front of them. When COVID-19...
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Win/Loss - Why they were selected (by current clients)
We were nearly 100% down the road with another company and once we got our hands on this product, we...
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Interfacing and Integration
The solution's interface is excellent. We have the ability to customize daily reports. We like the...
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Relationship
Protenus' sense of family and buy-in is really unparalleled. Protenus is one of the only companies I...
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Relationship
We have a standing meeting with our account person. We meet to talk about trends, questions, ideas...
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Relationship
The vendor keeps their promises, but sometimes the timelines change. There is a specific thing for...
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Relationship
Protenus does a really good job. They have definitely taken a lot of the feedback that we have...
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Other Observations & Comments
We have had some issues with integrating information into Protenus Patient Privacy Monitoring, but I...
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Functionality and Upgrades
Protenus Patient Privacy Monitoring is straightforward and easy to use. It is doing a really good...
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ROI / Cost (care and feeding)
There was one time the vendor tried to do some nitpicky charges. I thought those were unnecessary....
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Future Outlook
The upgrades aren't bad, but they aren't necessarily speaking to some of the core feedback that we...
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Service and Support
The customer support case managers that we have had have been a pleasure to work with. I meet with...
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Win/Loss - Why they were selected (by current clients)
I did a lot of research into other products, but Protenus seemed to have the most user-friendly...
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Functionality and Upgrades
With the system, I can determine how many cases I want to see. The system gives each case a...
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Functionality and Upgrades
Protenus' system has pretty good reporting functionality. We can easily drill down on a certain time...
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ROI / Cost (care and feeding)
We are required under privacy rules to be able to determine who has accessed a record if we get a...
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Functionality and Upgrades
I have brought up something to Protenus a couple of times, and I don't know whether they have been...
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Functionality and Upgrades
Protenus' privacy monitoring system is fantastic. Their product is an audit-logging and -monitoring...
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Relationship
Protenus is an amazing organization, and they are growing because they have been so successful. We...
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Functionality and Upgrades
The solution does what it is supposed to do, but it is still hard for us to get it to do what we...
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ROI / Cost (care and feeding)
The product wouldn't catch the incidents that it is promoted to catch unless we were to have someone...
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Future Outlook
When we initially went live with Protenus' product, it was very beneficial for us. We had never been...
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Future Outlook
The Protenus system did not catch a particular incident. It was caught by someone tattling. Once we...
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ROI / Cost (care and feeding)
There was an initial fee, and then Protenus wanted to charge when we connected with our EMR system...
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Interfacing and Integration
Protenus' system was able to integrate with some of our systems very easily. One product was...
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Service and Support
The support team is always available when we need them. We have routine meetings with the vendor....
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Service and Support
One problem we have had with Protenus is that we have had multiple representatives. Protenus has had...
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