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Patient Privacy Monitoring Comments
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User Commentary
Manager
The vendor doesn’t nickel-and-dime, but the system isn't cheap. It is a very expensive product...
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Manager
I really love the product, and I think that there are also tweaks that need to be made that I think...
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Manager
The vendor is generally responsive. But I am trying to decide where there is accountability for when...
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Manager
The only thing that stands out to me as a possible improvement for Protenus is that when an...
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Director
When we decided to move to a new vendor, we looked for a tool that was intuitive. Protenus' product...
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Director
Protenus has been fantastic in terms of service. They host the data, and there is no downtime. With...
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Director
If an organization tells people that they can't access medical records for reasons other than...
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Director
Part of the tool is related to family-member access. We have done a great deal of education on...
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Director
Within the privacy arena, Protenus' system is probably robust, and I think we are using it to its...
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Director
In the past when I have identified things and brought them to Protenus, they have acted quickly. The...
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Director
The tool itself is fairly intuitive. I wouldn't say that the training is overly intensive. The...
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Director
The support after the training was phenomenal. When there were questions, they were always answered...
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Director
The one downside that we see is that the system doesn't expand beyond patient privacy monitoring. It...
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Director
Since we started, Protenus has maintained a regular meeting. Then I have had different individuals...
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Analyst/Coordinator
There are still some kinks in Patient Privacy Monitoring’s interoperability. It looks for HR data...
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Analyst/Coordinator
We haven’t had any issues with Patient Privacy Monitoring’s design or quality. We have made some...
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Analyst/Coordinator
Protenus hasn’t delivered new technology. There was a module for non-access cases that was part of...
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Director
Patient Privacy Monitoring seems to be an efficient tool. I like it. It is very powerful in terms of...
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Director
We started using this solution very slowly. Obviously, there will not be as many false positives in...
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Director
Workflows have changed with the pandemic. Roles have been a little squishier than they have been in...
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Director
Protenus definitely keeps us busy. We don't use the software at full capacity, and I don't know that...
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Director
We have been getting some pretty big glitches with some of our addresses. The data isn't the best....
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Director
The connection between the Protenus product and our EMR has had a few hiccups due to the way we have...
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Director
Protenus offers ongoing educational sessions for user groups with larger user conferences. There is...
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Director
Protenus is very responsive. I appreciate that they are truly invested in our success. Protenus is...
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Director
The biggest outcome we have seen from the product is that it has allowed us to finally fix our...
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Analyst/Coordinator
We have a contact at Protenus that we can email directly, but when we submit help desk tickets, we...
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Analyst/Coordinator
One time, there was a really bad case that Protenus saw, but we had already reached our max for that...
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Analyst/Coordinator
We can’t operate without a solution like Patient Privacy Monitoring. We have had smooth sailing with...
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Analyst/Coordinator
Our customer service representative from the vendor is lovely and nice, but that person lacks the...
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Analyst/Coordinator
A few issues have come up, but we are still pleased with the system. There are a few things that...
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Analyst/Coordinator
The vendor is very communicative. We can escalate things to the vendor executives when we want to....
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Manager
One thing that drew us to Protenus was the customer support. We were concerned about the training...
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Manager
We feel like we have a handle on what is going on. There hasn't been a case yet that has felt like...
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Manager
We are getting more and more used to the product. The experience felt overwhelming at first. There...
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Manager
Our representative did check back in with us to look at some of our cases and how to resolve them....
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Manager
We take screenshots of what is in the program. We copy that information into an email and send it...
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Manager
I know Protenus takes their access audit from the EMR and sometimes the audit seems like it is...
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Analyst/Coordinator
I hope that our satisfaction will be at the highest score a year from now. Protenus is stratospheric...
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Analyst/Coordinator
Protenus' responsiveness sets them apart from anybody else. Protenus has the ability to make the...
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Analyst/Coordinator
Protenus said that they stood by the fact that they could integrate the program within a certain...
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Analyst/Coordinator
The vendor's CEO came out, and that person knew what he was talking about. He took the time to do...
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Analyst/Coordinator
The interface that Protenus offers is usable and functional. The interface splits down from the last...
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Analyst/Coordinator
We looked strongly at the players within this particular niche. We invited Protenus in; they did a...
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Director
Protenus has an inclusive and straightforward pricing model.
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Director
Protenus' general responsiveness to our training was wonderful. Their customer service was great....
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Director
Patient Privacy Monitoring's user interface is very user friendly and easy to navigate. People who...
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Director
Protenus does a good job of telling us what system upgrades are on the horizon. If we propose...
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Director
If we have a question or pain point, Protenus is quick to help us troubleshoot. They will either...
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Manager
What we see is what we get, which is nice. The vendor said they could do something that I discovered...
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Manager
I have a dedicated customer support representative that I meet with regularly. I just reached out to...
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Director
I am impressed with the product. Protenus has added SSO and a few other things. It works as...
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Director
Protenus has a very proactive team that goes out of its way to make things work for us. I have been...
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Manager
Protenus is pretty darn good. We took self-violations and emailed those to people who had accessed...
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Manager
I would like to see the ability to report be a little better. We have all the data there, but the...
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VP/Other Executive
In terms of the vendor delivering new technology, that isn't applicable because we haven't asked the...
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VP/Other Executive
Protenus has been nothing but proactive from both project and support perspectives. They are...
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VP/Other Executive
The system is extremely easy to use, and Protenus is extremely easy to deal with in terms of the...
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Director
I have referred people to Protenus. We looked at a few other vendors when we were making a...
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Director
We were doing manual audits before Protenus' system. It has been very helpful for our program. We...
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Director
Protenus is certainly readily available and has been open to calls and emails. I am very hopeful...
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Director
Protenus doesn’t nickel-and-dime to my knowledge. We have a contract with them. I know if we were to...
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Director
It is really easy to use Protenus' system. We can vet our own outcomes, and the vendor helps us....
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Director
Protenus' system is really straightforward. I think it was easy to train our team on. I really have...
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Director
When it comes to ongoing support, Protenus has been great. We have a designated person. I email that...
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VP/Other Executive
I have never had any discussion about pricing outside of getting charged and then paying. There have...
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VP/Other Executive
Upgrades are one of Protenus' strengths. They are really good about those. Their new versions come...
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VP/Other Executive
The training is good but not ongoing, although I am sure there are services available. There isn't...
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VP/Other Executive
We are in constant communication with the vendor. Their representatives are fantastic. Their...
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VP/Other Executive
I really want to make sure that there is an opportunity to applaud the heck out of Protenus for...
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VP/Other Executive
The only thing that has been on my mind is seeing the same effectiveness from the vendor for issues...
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VP/Other Executive
Using Protenus' program effectively is a success factor for our interoperability. If Protenus can’t...
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Director
The Protenus implementation was way easier than we thought it would be. I was fretting and worrying...
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Director
Protenus meets my needs pretty well, but I want them to tighten up some pieces. Currently, when we...
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Director
Protenus has been a wonderful partner. They call often; they want to know how they are doing, what...
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Director
I look at what Patient Privacy Monitoring costs me per year compared to what it would cost me if I...
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VP/Other Executive
The pricing for Patient Privacy Monitoring was very clear and up front. Our buying department did...
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VP/Other Executive
The factors that influenced us to choose Protenus' solution were the ease of use and the ease of the...
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VP/Other Executive
From the moment of exploring the product and talking to the vendor to the sales process and the...
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VP/Other Executive
The initial training was very good, and Protenus was very patient with us. The training was very...
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Analyst/Coordinator
Protenus keeps their promises. They have a pretty seamless process, and the product delivers as...
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CIO
The vendor is very flexible in their pricing. They don't charge for every little thing.
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CIO
Integration is hard for the vendor. They used to be a lot more flexible, but now they are not so flexible....
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CIO
The product is really a good product. For patient monitoring, it is excellent. The vendor just needs...
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CIO
The vendor is strategically going in a direction that we don’t need to go in, so I don’t pay too...
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CIO
Protenus' product is a good product. If there isn't an easy, already-existing interface with the EMR...
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Analyst/Coordinator
Protenus has been really good in terms of support. They have been super responsive and have taken...
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Analyst/Coordinator
One of the main issues we have with the vendor is the time zone difference. The system is not set to...
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Analyst/Coordinator
Patient Privacy Monitoring does not have the ability to do ad hoc reports. We can search for users...
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Director
Protenus' people, including the representatives and IT team, have been very accommodating. So far,...
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Director
Protenus did a presentation at a seminar I attended. I was really impressed with the product. It is...
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Director
We wanted to have one solution for the whole network, so we looked at what was out there and settled...
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Director
Protenus' solution has ways of showing us the progress that we are making, but we don’t have enough...
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Director
The way Protenus licenses is probably the only downside. I wasn’t crazy about the licensing because...
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Manager
One of the things that Protenus really promoted was the fact that the software creates alerts and...
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Manager
Protenus has been very friendly. I have attended one of their in-person events, and they have a good...
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Manager
Since moving to Protenus, we have shifted a lot of the focus away from going through false...
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Manager
We did a fast deployment of Protenus' system. We now have an operational version of the product in...
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Manager
Protenus' system has done a good job in terms of taking in and processing the data from multiple...
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Manager
Protenus' solution is a good product. There is always room for tweaks or customizations. We need...
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Manager
We get daily feedback from the vendor when our logs come through. We don’t have much day-to-day...
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Manager
Protenus came down a lot in price to be competitive with our old vendor. I think we have gotten our...
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CISO
When we went to Protenus, we slashed our cost in half right away. One thing that is giving us a bit...
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CISO
Protenus gave us limited leeway to move to other platforms without additional costs. It was our...
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CISO
The data Protenus had seemed to be far in excess to the data required to provide the analytics they...
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CISO
There weren’t many products besides Protenus’ product that we thought were of value. Something that...
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CISO
I am very hopeful that Protenus will be much better for us than our previous system was both because...
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Director
Protenus is wonderful. They are very responsive, and they offer a lot of features that we don't...
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Director
Protenus proactively opens tickets when they catch occurrences so that when they see something...
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Director
I saw more executive involvement in the beginning during contract negotiations and implementation....
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Director
We have been very happy with the vendor since we went live. They have been very well-tuned to our...
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Director
Protenus pitched us the AI as a growth function, and we have started to see a little of that. The...
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VP/Other Executive
The system is working great. We are moving toward building a template so that the person that works...
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VP/Other Executive
We contacted Protenus because we had a certain question about whether we would be able to do...
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VP/Other Executive
We have one person with Protenus who is almost always available, and we can get ahold of that person...
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VP/Other Executive
Patient Privacy Monitoring is a fabulous product. Before we had this product, we had an enforcement...
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VP/Other Executive
Patient Privacy Monitoring is more sophisticated, evolved, and advanced than the other products. I...
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VP/Other Executive
Protenus meets my needs. I wish I could use some of the features that another vendor has, but...
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VP/Other Executive
One of the very good features of Protenus was the executive involvement and the presentation....
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VP/Other Executive
From what I understand, our Protenus membership is evergreen. But if it isn’t, that contract will be...
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VP/Other Executive
Protenus is creating many features so that we can have an entire team working on monitoring user...
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VP/Other Executive
With Patient Privacy Monitoring, there have been false positives. That is fine; it could be that...
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VP/Other Executive
Patient Privacy Monitoring doesn’t give us the type of false positives that another product that I...
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VP/Other Executive
We can automatically generate an email to send out to certain people that we identify. Right now, we...
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VP/Other Executive
The ease of how we look at things has been improved in terms of how we do the research. The process...
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VP/Other Executive
The system sometimes doesn’t tell us exactly what we are looking for. We have to dig a little bit to...
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VP/Other Executive
Our HIPAA security officer has a great system for phishing and for those types of things. When...
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VP/Other Executive
We have had some issues with some of the vendor’s people in terms of their timeliness in getting...
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VP/Other Executive
With Patient Privacy Monitoring, we can electronically note everything that has occurred with a...
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VP/Other Executive
The integration of Patient Privacy Monitoring with our EMR has been extremely smooth. I haven’t...
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VP/Other Executive
Patient Privacy Monitoring gives what Protenus calls a suspicion score. If we try to analyze the...
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VP/Other Executive
The product we had before Protenus never worked for me. I spent hours trying to get it to work for...
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VP/Other Executive
With Patient Privacy Monitoring, I am able to see what needs to be addressed. With COVID-19 cases,...
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VP/Other Executive
I haven’t used managed services. I would be reluctant to do so even if it were another product and I...
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Analyst/Coordinator
We like the dynamic learning. We have someone look at every single case we get. Some places will...
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Analyst/Coordinator
We get cases where a user searches for 10 different people, such as football or NBA players, and...
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Analyst/Coordinator
There is room for improvement for the vendor to help us meet our needs, but we may not have...
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Analyst/Coordinator
The application is super solid and has saved us a tremendous amount of work. I have familiarity with...
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Analyst/Coordinator
We have brought several suggestions to Protenus' attention, and they have always been responsive....
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Analyst/Coordinator
Protenus seems to have a workforce that is more mobile than our workforce is. Protenus' workflow...
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Analyst/Coordinator
We would get some pretty darn quick results. One of the things that we would occasionally get is...
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Analyst/Coordinator
Protenus did a very good job at their conference in May of explaining some of the most complex...
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Analyst/Coordinator
We wanted to put our patients who were being tested for COVID-19 on a higher watch, which is the...
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Analyst/Coordinator
Every interaction that I have had with any of the vendor's people has been excellent. They have been...
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Analyst/Coordinator
Our organization had another system prior to this one, but it wasn't as robust or easy to use. The...
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Analyst/Coordinator
In terms of the COVID-19 crisis, we like to identify patients that are positive so that we can track...
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Analyst/Coordinator
I would say that Protenus avoids charging for every little thing. I haven't had an experience with...
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Manager
In one month, we had several cases that had a high enough suspicion score that my privacy analyst...
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Manager
Protenus doesn’t have EPCS certification, but that is on their road map.
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Manager
I think we should be able to accomplish entering our data back load into the system more easily....
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Manager
The implementation was very quick, efficient, and simple to get done. The solution is not...
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Manager
There are very few false positives in the system. Sometimes we say the system makes a good catch...
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Manager
We are working to integrate the tool with our HR system and our time-clock information so that we...
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Manager
My product analyst absolutely loves the system. The analyst has closed out a lot of cases, and I...
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Manager
Protenus has been fantastic to work with. They are very responsive and have great customer service....
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VP/Other Executive
We are flipping over to a new EMR, and Protenus' system is going to be fully integrated with it....
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VP/Other Executive
Protenus is forward thinking. They are already thinking about the products. Protenus talked about...
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VP/Other Executive
Our implementation was slower than we expected, but 75% of that was on our end since it was the...
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VP/Other Executive
The system has different categories of alerts that bubble up. When we started, we were advised by...
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VP/Other Executive
Our false positive rate is dropping. That happens as a result of a combination of things. Number...
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VP/Other Executive
Before, we ran certain spot checks just to produce reports with the same last name on them. Then one...
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VP/Other Executive
Like every growing company, the vendor has some challenges with customer service. When we had a new...
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VP/Other Executive
If Protenus is good at what they do, they will be bought out in the next five years and will get...
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Director
From a customer success standpoint, Protenus does really well at assigning someone to talk with us...
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Director
There are a fair number of false positives, but there are false positives with any product, so it is...
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Director
I think there could be improvement in expanding the monitoring to other platforms. We are evaluating...
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Director
I would give a low rating for Protenus meeting all my needs because there are a lot of needs, and...
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Director
Protenus' support people are good. They schedule regular calls, so they are easily accessible and...
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Director
Protenus is doing great. We went from a HIPAA monitoring process with totally manual work to the...
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Director
At the end of each investigation, we mark whether we should have received a notification. It is...
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Director
The system is performing really well. It has actually exceeded my expectations. It is very easy to...
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Director
Protenus keeps their promises. When we signed up with Protenus, we were struggling with implementing...
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Director
Protenus has added new technology to the product, like a scoring metric for their cases to identify...
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Director
I have met the leadership of Protenus a couple of times. I have had no complaints, just comments....
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Director
When I was looking at implementing software for patient privacy monitoring, I couldn't find a lot of...
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Director
The product is excellent. It has helped me meet regulatory requirements and is very user friendly.
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Director
Before we had any patient privacy products, we would investigate something ad hoc based on...
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Director
The product is continually learning with AI, and my understanding is that the AI looks at patterns...
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Director
In our previous system, there were lots of false positives. In the Protenus system, those are...
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Director
Protenus avoids charging for every little thing. When clients enter into an agreement, the vendor is...
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Director
When evaluating the various products that perform similar types of user access monitoring, one of...
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Nurse
The program is very simple. It notifies me by email when there is a case to review. I can adjust the...
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Nurse
We didn't really have any problem getting the system installed and working. We went over some things...
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VP/Other Executive
We have navigated internal changes over the course of the last year. Protenus worked with us on all...
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VP/Other Executive
We have a good working relationship with the vendor. I have shared my concerns with them. Some of...
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VP/Other Executive
Protenus tries to understand the changes we have made because of the COVID-19 crisis. We have...
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VP/Other Executive
Protenus has a good relationship with us and other customers. When I am at conferences and I watch...
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VP/Other Executive
The COVID-19 crisis has really been a financial challenge for everybody. But as a large health...
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VP/Other Executive
Since signing our contract years ago, we have not had any additional costs or expenses in addition...
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VP/Other Executive
The biggest change we have noticed with the vendor is their growth. The vendor has many more people...
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Director
We had a manual process before getting Patient Privacy Monitoring, so having the system has saved us...
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Director
Our experience with the vendor has been great. They have been very nice, patient, and accommodating,...
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Director
We have multiple systems, so we have to go through and implement each of them separately. There is a...
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Director
Patient Privacy Monitoring is a little confusing. We have our regular meetings with the vendor, and...
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Director
There hasn't been much executive involvement except when there was an issue with the contract.
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Director
There haven't been any tangible outcomes at this point, although I do see the potential. There is a...
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Director
The vendor's customer service is really great. The support people are very nice and pleasant to work...
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Director
We are excited about having Patient Privacy Monitoring, and we look forward to having more data to...
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Director
The solution's implementation was time consuming, but I don't think that was an issue with Protenus...
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VP/Other Executive
I would rate the solution high for working as promoted. The vendor is fabulous. The product works...
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VP/Other Executive
The vendor is a very responsive, younger company. We have an active relationship with the vendor's...
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VP/Other Executive
The vendor's support is great. The vendor hosts a user conference, and the executives are there and...
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VP/Other Executive
There are a lot of reporting capabilities. We can do a lot of data mining with the system. The...
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VP/Other Executive
Protenus has called out a couple of types of violations that we needed to think through. We are...
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VP/Other Executive
The system has the ability to learn. We can tell the system when a finding isn’t appropriate....
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VP/Other Executive
I am interested in predictive things. If there were a way to think about access patterns or where...
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VP/Other Executive
Some of our partners were working with Protenus’ solution and had really good experiences with it....
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VP/Other Executive
We have been able to manage the system internally without additional support. That has been attractive....
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VP/Other Executive
The tool is living up to our expectations. We have found people looking at things they should not...
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VP/Other Executive
The messaging that we get out of the system tells us when an individual looks up five people and...
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VP/Other Executive
The tool does very well with supporting our integration goals. It has done everything we have wanted...
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VP/Other Executive
The product is very user friendly. It analyzes behaviors and uses AI. The product looks at where I...
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VP/Other Executive
We get very few false positives with the product. We have had some false alerts in a specific area,...
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VP/Other Executive
Protenus is always seeking feedback. A lot of vendors aren't. Protenus understands the data that we...
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VP/Other Executive
Protenus helps plow through the noise and to identify situations that really seem to be out of...
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VP/Other Executive
When the workflow isn't good or there is a better way to do things or we are trying to do something,...
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CISO
We use the system to monitor access to our clinical data repository. The system does a pretty good...
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CISO
My workers try to do some VIP things with the system, but I have found the VIP part of the system to...
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CISO
The ability to detect when people look up coworkers or themselves is pretty good. When we get the...
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CISO
The Protenus product is good, and Protenus' people are pretty good and responsive. The vendor does a...
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CISO
I struggle a little because the self-lookup feature is pretty much only based on name matches. If...
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