Patient Privacy Monitoring Commentary
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Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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VP/Other Executive

Relationship

Patient Privacy Monitoring is an outstanding product, and I don't normally rate products that...

Apr 2024
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VP/Other Executive

Operations

Protenus is continually improving the product. I like that. Their training is comprehensive, so...

Apr 2024
||
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VP/Other Executive

Product, Value

Patient Privacy Monitoring is excellent at identifying multiple types of snooping. It gives us the...

Apr 2024
||
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VP/Other Executive

Product

The system has the ability to identify potentially inappropriate access by using machine learning....

Apr 2024
||
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VP/Other Executive

Relationship

It seems like Protenus' organization was built because the owner, and the people he selected to be...

Apr 2024
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(0)
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Manager

Loyalty

We chose Protenus because they have the better solution on the market. We reached out to several...

Mar 2024
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Manager

Relationship, Product

We have found some things over time that simply haven't been corrected by Protenus. There could be...

Mar 2024
||
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Manager

Operations

Protenus did a fantastic job with our implementation. Everything went well, including getting the...

Mar 2024
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Manager

Product

For outside users, we can add people to the system and create tags for them. I love the tag system...

Mar 2024
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Manager

Relationship

We discovered we were missing data recently, and I did not get an alert from Protenus telling me...

Mar 2024
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Director

Product

It is a little difficult to maneuver some of the sections in Protenus Protenus Patient Privacy...

Mar 2024
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(0)
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Director

Relationship

I don't deal with Protenus much, but the product works like it is supposed to, and if we have a...

Mar 2024
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Director

Relationship, Operations

If Protenus has to upgrade anything that they are changing, they send out a notification. If their...

Mar 2024
||
(0)
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Director

Product

The Protenus product delivers what it says it is going to do. It identifies and gives notifications...

Mar 2024
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(0)
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Director

Value

I don't know what we pay for Protenus Patient Privacy Monitoring, but the people who do pay for it...

Mar 2024
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(0)
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Nurse

Product

Patient Privacy Monitoring brings to light who is looking at what with the charts. Usually the...

Mar 2024
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Nurse

Product

Patient Privacy Monitoring is good about weeding out things. I don't see a lot of unnecessary...

Mar 2024
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Nurse

Product

The product is easy to use, and I like that I don't get a ton of violations and things to review....

Mar 2024
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(0)
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Director

Product

I would like to see some improvement with certain types of snooping. The system could do a better...

Feb 2024
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(0)
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Director

Loyalty

Patient Privacy Monitoring does a really good job at VIP and coworker snooping. Patient Privacy...

Feb 2024
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Director

Relationship

We have client success representatives, and they are very responsive. Protenus’ support is good....

Feb 2024
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(0)
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Director

Relationship

I would like to see a bit more attention from Protenus. The responsiveness has lagged a bit over the...

Feb 2024
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(0)
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Director

Product

Regarding Protenus’ ability to drive tangible outcomes, I have one little project in mind that is...

Feb 2024
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(0)
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Director

Relationship

One of the things that I love about Protenus is how we have had only a couple of client success...

Feb 2024
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Director

Loyalty

My satisfaction with Patient Privacy Monitoring might come down in 12 months. Protenus has a feature...

Feb 2024
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(0)
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Director

Product

The integration with Patient Privacy Monitoring is good. However, we have to deliver data to...

Feb 2024
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Director

Product, Value

The biggest outcome of using Patient Privacy Monitoring has been the deterrence effect it has on our...

Feb 2024
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(0)
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Manager

Product

The product can catch snooping coworkers, neighbors, and family members, but we have encountered...

Feb 2024
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(0)
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Manager

Product, Value

We believe that a patient's right to privacy should be our first and foremost priority, and we take...

Feb 2024
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(0)
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Manager

Product

We have tried to integrate another platform with Patient Privacy Monitoring. The system's data is...

Feb 2024
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Manager

Loyalty, Product

It is important to know that there are limits to what Patient Privacy Monitoring will find, but the...

Feb 2024
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Director

Product

One thing I really like is that the product has what the vendor terms as a throttle for usage. So...

Feb 2024
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Director

Relationship

Sometimes I get a false positive for something that I have communicated we don't need to see. For...

Feb 2024
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Director

Relationship

I have had a couple of thoughts about different things and have been able to talk directly to one of...

Feb 2024
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Director

Product

One really good function of the Protenus product has to do with family member snooping. The product...

Feb 2024
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(0)
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Director

Product

The Protenus platform works perfectly with our EHRs. We never have any issues. The Protenus platform...

Feb 2024
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(0)
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Analyst/Coordinator

Operations, Product

Overall, we really like Patient Privacy Monitoring. The solution is very easy to use, and we use it...

Feb 2024
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(0)
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Analyst/Coordinator

Loyalty, Product

Patient Privacy Monitoring was going through an improvement to make upgrades happen in a faster and...

Feb 2024
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Analyst/Coordinator

Product

My job is never boring, and I am never without work to do because of the things Patient Privacy...

Feb 2024
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Analyst/Coordinator

Product

Patient Privacy Monitoring is very good at catching family and self-snooping. When it comes to...

Feb 2024
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(0)
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Analyst/Coordinator

Operations

Protenus does a great job with implementations, and I have been impressed with them. They are much...

Feb 2024
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Analyst/Coordinator

Operations

Protenus has a really good training program. We can go online, and if there are any questions in the...

Feb 2024
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Analyst/Coordinator

Product

One thing that we would like to have in the system is an activity report that tracks when people log...

Feb 2024
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(0)
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Manager

Relationship, Product

Patient Privacy Monitoring is a very reliable tool, and the team at Protenus is very responsive...

Jan 2024
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Manager

Relationship

As Protenus has grown in size, the quality of a few of their staff members has not been as good. I...

Jan 2024
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(0)
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Director

Product, Value

With this product, we have seen an increase in efficiency when it comes to auditing for our privacy...

Jan 2024
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(0)
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Director

Relationship

Protenus' customer service is really great. Once we got going, the vendor gave us a dedicated...

Jan 2024
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(0)
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Director

Loyalty, Product

We have another medical record system we use for one of our facilities, and Protenus just doesn't...

Jan 2024
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VP/Other Executive

Product, Value

Patient Privacy Monitoring's algorithms do a superior job of identifying inappropriate, anomalous...

Dec 2023
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Manager

Product, Value

I think that Protenus does a really good job. We really like the system. It is meeting our needs,...

Nov 2023
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Analyst/Coordinator

Product

We use the Protenus system as one of our main ways to let us know when there might be an issue with...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Normally, everything works exactly as it should. I have had an issue with something about Protenus'...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

Protenus has CEOs and really high-titled people, like vice presidents, but they work with the...

Nov 2023
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Analyst/Coordinator

Relationship

Protenus is a big company now, so when I tell them that I need something to be fixed or adjusted, I...

Nov 2023
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(0)
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VP/Other Executive

Product, Value

One outcome that we have received from the product has been with finding breach and privacy issues...

Nov 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

Over the last while, the only difference in our relationship with Protenus has been the natural...

Nov 2023
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(0)
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VP/Other Executive

Product

It would be nice if the vendor could streamline some things to capture our user demographics, but...

Nov 2023
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(0)
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Manager

Loyalty, Relationship

We meet with Protenus regularly. They have had some turnover, but they are trying very hard....

Oct 2023
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(0)
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Manager

Product, Value

Using the system, we have gained an awareness of compliance with inappropriate access and snooping....

Oct 2023
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(0)
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Manager

Culture

We were misled by Protenus about what they were going to do for us when we purchased a part of the...

Oct 2023
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(0)
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Manager

Operations

Overall, Protenus was great with our implementation of the system. They knew exactly what we would...

Oct 2023
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(0)
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Manager

Product

We want to be able to drill down into the system's data to figure out locations and job types. We...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor sends us a lot of emails, but we would rather have verbal conversations.

Oct 2023
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(0)
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Analyst/Coordinator

Product

There isn't a lot that I don't like about the product. I wish the system would give us more...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Protenus' customer service was good, but it has started to taper off a bit. I like how the vendor...

Oct 2023
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(0)
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Analyst/Coordinator

Product, Value

One outcome I have gotten from the product has been more catches. I am able to catch employees who...

Oct 2023
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(0)
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Director

Product

What I don't like about the Protenus solution is the reports. We have access to run so many...

Sep 2023
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(0)
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Director

Relationship

We end up contacting our Protenus representative directly a lot. There are some concerns about...

Sep 2023
||
(0)
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Director

Operations

Generally, Protenus has been very proactive. We have had a few weird questions that they didn't get...

Sep 2023
||
(0)
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Director

Value

Protenus fulfills their promises. The product does everything that we have asked for, and I like...

Sep 2023
||
(0)
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Director

Relationship, Product

We have had the product alert us of a particular type of access that we were not able to understand....

Sep 2023
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(0)
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Analyst/Coordinator

Product

We find things when we work in Patient Privacy Monitoring. There are false positives, but we have...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

In the beginning, we went through everything, and our training was fine. However, once things became...

Sep 2023
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(0)
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Analyst/Coordinator

Product

I like that I am able to easily work with the information the system provides. The system gives us a...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Due to the way the system is built, some of the issues that are particular to our specialty can be a...

Sep 2023
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Director

Loyalty

Patient Privacy Monitoring is really good at detecting when someone is in a patient chart completely...

Aug 2023
||
(0)
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Director

Relationship

It is hard to get ahold of Protenus’ IT teams, and I think that is just due to two large...

Aug 2023
||
(0)
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Director

Relationship

It is very easy to communicate with Protenus. They are very responsive.

Aug 2023
||
(0)
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Director

Relationship, Product, Value

Our leadership and our team have found Patient Privacy Monitoring to be very valuable. There has...

Aug 2023
||
(0)
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Director

Relationship, Operations

Protenus has user group meetings where they have presenters from other organizations who are willing...

Aug 2023
||
(0)
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Director

Relationship, Product

Protenus still has a ways to go with artificial intelligence. Obviously, they have the best...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

An outcome of using Protenus' system is that we are able to monitor 100% of our electronic medical...

Jul 2023
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(0)
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Analyst/Coordinator

Product

One downfall of the product is that we identified an issue that is somewhat specific to a workflow...

Jul 2023
||
(0)
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Analyst/Coordinator

Relationship

Protenus' customer service is always very consistent. That is always a positive thing. We have a...

Jul 2023
||
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Analyst/Coordinator

Product

I have had conversations with some of my peers that are on other products, and we have been really...

Jul 2023
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(0)
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Analyst/Coordinator

Product

We are able to see and make a decision on what was looked at or substantiate or unsubstantiate what...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Protenus does have a good support team. The support people get back to me rather quickly, and they...

Jun 2023
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(0)
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Director

Value

Before, we were doing random auditing, and it wasn’t that good. Protenus has an additional...

Jun 2023
||
(0)
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Director

Product

When a third party can access our EMR, a risk is introduced. Because of Protenus’ AI and the alerts...

Jun 2023
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(0)
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Director

Loyalty

Our department would definitely contract with Protenus again, but the decision will take into...

Jun 2023
||
(0)
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Director

Relationship

Protenus is probably the best vendor I have ever worked with, and I have worked with a lot of...

Jun 2023
||
(0)
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Director

Product

Bulk access analysis is a little tougher with the Protenus solution. Protenus is working on refining...

Jun 2023
||
(0)
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Director

Loyalty

Protenus is creating a very good metric system, so we can view what has occurred and have reportable...

Jun 2023
||
(0)
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Director

Relationship

Protenus’ support is almost instantaneous and is 24/7. Protenus is continually educating us. They...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

We had a certain issue that wasn’t Protenus’ fault, but when we told them about it, they were really...

Jun 2023
||
(0)
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Analyst/Coordinator

Relationship

Our Protenus success manager ended their employment, and we didn’t get a new one for a while, and...

Jun 2023
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(0)
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Analyst/Coordinator

Product, Value

Patient Privacy Monitoring has been a great program. The product has some different graphs, and it...

Jun 2023
||
(0)
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Analyst/Coordinator

Operations

I feel like there could have been more training from Protenus. I wasn't dissatisfied, but I did get...

Jun 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

When we had questions about Patient Privacy Monitoring, that was where the success manager came into...

Jun 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We are having to do less of an assessment because Protenus' system uses AI to do an assessment for...

May 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

I didn't give Protenus' system a higher score because we have been trying to integrate new sources...

May 2023
||
(0)
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Analyst/Coordinator

Product

Protenus relies on their AI. With our old monitoring platform, we could run ad hoc reports. But with...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

We talk to our CSM from Protenus regularly, and they are attentive. They try to get all of our...

May 2023
||
(0)
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Manager

Value

We have seen an increase in privacy violations that have been caught, and we have been able to...

May 2023
||
(0)
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Manager

Loyalty, Product, Value

We are able to review a much higher volume of cases than we have received. That makes things more...

May 2023
||
(0)
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Manager

Loyalty

The vendor recently removed a feature that we were really benefitting from, and they did that...

May 2023
||
(0)
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Manager

Relationship

The representatives that the vendor provides are very helpful and responsive.

May 2023
||
(0)
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Manager

Loyalty, Product

The system is definitely beneficial, and it is useful when it comes to monitoring our team members....

May 2023
||
(0)
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Director

Operations

If I want continual training, all I have to do is ask. I taught myself most of the system, and that...

May 2023
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(0)
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Director

Product

Patient Privacy Monitoring does what I need it to do. I can turn it up and get more reports, or I...

May 2023
||
(0)
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Director

Value

Before Protenus' system, we were using a manual-check function in our EMR. It took a whole lot of...

May 2023
||
(0)
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Director

Value

We have talked with Protenus about prices because their system is the most expensive. Although the...

May 2023
||
(0)
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VP/Other Executive

Relationship, Product, Value

Protenus has definitely helped with our HIPAA compliance. We were able to detect a HIPAA violation...

Apr 2023
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(0)
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VP/Other Executive

Product

We are able to monitor things in almost real time with Protenus. The product is user friendly; it is...

Apr 2023
||
(0)
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VP/Other Executive

Product

The solution allows for easy access to real-time data and flags false positives so that things start...

Apr 2023
||
(0)
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Director

Product

The vendor has a VIP audit that they do with our high-profile individuals. Patient Privacy...

Apr 2023
||
(0)
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Director

Relationship

There are a couple of things that I would like to see in the product that are not currently there,...

Apr 2023
||
(0)
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Director

Product

I like the product’s ability to do updates in a bulk format, but I am not able to add attachments in...

Apr 2023
||
(0)
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Director

Product

I have always thought that Protenus had a better product than their competitors from an interface...

Apr 2023
||
(0)
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Director

Product

The fact that Patient Privacy Monitoring interfaces with our EMR is fantastic. Patient Privacy...

Apr 2023
||
(0)
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Director

Product

Protenus’ automation is better than other vendors' automation. Protenus has many more automated...

Apr 2023
||
(0)
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Director

Loyalty

I think my satisfaction will be higher next year because I feel like the AI features will be hitting...

Apr 2023
||
(0)
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Director

Relationship, Operations

I would tell a friend that Protenus’ implementation team is very supportive. We use their case...

Apr 2023
||
(0)
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Manager

Product, Value

Because of Protenus' system, we have eyes on how our EMR is being used. We can act based on the...

Apr 2023
||
(0)
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Manager

Loyalty, Product

Some enhancements to the system would be nice. We would like the Protenus system to have greater...

Apr 2023
||
(0)
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Manager

Value

Protenus' system is the best on the market for what it does. It adds quality and value to any...

Apr 2023
||
(0)
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Manager

Culture, Value

Our previous vendor left a bad taste in my mouth. There were always new fees being added on, and...

Apr 2023
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Manager

Product

The solution integrates seemingly seamlessly with Epic's system. We merged with a different medical...

Apr 2023
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Manager

Relationship

Our customer service representative is very good about responding to our requests. We also had a...

Apr 2023
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Manager

Operations

Our implementations with Protenus have been seamless. An update comes in, they give us the heads-up,...

Apr 2023
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Manager

Operations

We are not capitalizing on the vendor's training. They have regular webinars and events available,...

Apr 2023
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Manager

Product

On the interface, there are little navigational issues. It is not intuitive. When we start an...

Apr 2023
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Manager

Relationship, Product

There are more alerts than we have the staff to investigate. We are over capability. The problem is...

Apr 2023
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Manager

Operations

During the implementation, Protenus kept every promise and every timeline. We had trouble making the...

Apr 2023
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Director

Relationship, Relationship, Product, Product

If someone asked me about Patient Privacy Monitoring, I would tell them that it gives me the basics...

Apr 2023
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Manager

Product, Product

Patient Privacy Monitoring has been very helpful in looking for potential misuse of patient records....

Apr 2023
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Manager

Value, Value

Protenus’ charges have been very reasonable.

Apr 2023
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Manager

Operations, Operations

The trainers from Protenus were very hands on and had a lot of availability. If I had any issues, I...

Apr 2023
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Manager

Product, Product

We have had some challenges with integration, but some of the challenges are certainly on our side....

Apr 2023
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Manager

Product, Product, Value, Value

I would tell a peer that Patient Privacy Monitoring has been a big upgrade from what we had before...

Apr 2023
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Director

Product, Product

I like that Patient Privacy Monitoring gives me alerts for suspicious activity, and I like that I...

Apr 2023
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Director

Product, Product

Unfortunately, with our small organization, I get a lot of false negatives or false positives with...

Apr 2023
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Director

Loyalty, Loyalty, Product, Product

We got Patient Privacy Monitoring because our EMR gives users access to everything in the system....

Apr 2023
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Director

Value, Value

As far as I know, we have not had to pay for any upgrades or any add-on features with Patient...

Apr 2023
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Director

Relationship, Relationship, Operations, Operations

Protenus sends emails all the time for training, and they also have a forum for users and things...

Apr 2023
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Director

Relationship, Relationship, Product, Product

I think Patient Privacy Monitoring does a good job of interacting with other systems. However,...

Apr 2023
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Director

Product, Product

Patient Privacy Monitoring has never crashed on us, and it has always been accessible.

Apr 2023
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Director

Relationship, Relationship

Protenus’ support team has responded to me each time I have tried to get ahold of them.

Apr 2023
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Manager

Relationship, Relationship, Product, Product

Protenus has an AI system that is monitoring things and giving us cases on a weekly basis. That...

Apr 2023
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Manager

Relationship, Relationship

Protenus is always looking at different ways to add things in, and they have small groups of people...

Apr 2023
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Manager

Product, Product

Generally, things with Protenus are going pretty well. Patient Privacy Monitoring is doing what it...

Apr 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

There are some things in Patient Privacy Monitoring that we would like to tweak or work out in the...

Apr 2023
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Manager

Relationship, Relationship

It is clear to me that Protenus has gotten feedback telling them to share more of their...

Apr 2023
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Manager

Relationship, Relationship

We had one customer service manager that maybe didn’t know the product well enough or didn’t...

Apr 2023
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Manager

Culture, Culture, Value, Value

With the way that our contract is written, I think Protenus avoids charging for every little thing,...

Apr 2023
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Manager

Relationship, Relationship, Product, Product

There is some kind of breakdown with the upgrades in Patient Privacy Monitoring, and I don't know...

Apr 2023
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Director

Value

Patient Privacy Monitoring is a bread-and-butter part of our program. It has been a great product...

Apr 2023
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Director

Relationship

I have been working with the same people from Protenus for years. They have had no turnover. Our...

Apr 2023
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Director

Product

The product's machine learning and AI capabilities have been effective. They help prevent issues...

Apr 2023
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Director

Product

The product is really good at identifying snoopers who want to look at VIP or coworker data. Those...

Apr 2023
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VP/Other Executive

Product

Protenus’ product is a robust way for us to look at appropriate access, and using it, we have found...

Apr 2023
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VP/Other Executive

Product

We can't manually do what we can do with the platform. Having the system do the work in the...

Apr 2023
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VP/Other Executive

Product

We get information from other systems into Protenus' system, but it does not have any kind of...

Apr 2023
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