Cybersecurity Is Critical in Today's Environment
Patient Privacy Monitoring
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Subject Expert
Joe VanDeGraaff
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
The vendor sends us alerts, and we pull them up. The vendor has been good to work with. The customer...
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Analyst/Coordinator
The system keeps us from getting into compliance trouble or having HIPAA-related issues. The vendor...
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Analyst/Coordinator
There is no reason we wouldn't buy the system again. We are pretty happy with it. I like the system;...
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Analyst/Coordinator
The implementation went really well. The timeline was not what I wanted, but that was really our...
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Analyst/Coordinator
I can contact the support team. I have a manager assigned to me, and I have an officer too, but the...
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Analyst/Coordinator
One of Protenus' reports tells us how many violations we have had and who is doing them. I always...
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Analyst/Coordinator
A really cool thing about this system is it gives us any articles in which our organization name is...
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Analyst/Coordinator
The system is in the cloud, so that is one reason why I wanted to go to Protenus' solution. Updates...
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Analyst/Coordinator
Protenus did use cases. We did online training, and we are still doing training. The training is...
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Analyst/Coordinator
We train the system on artificial intelligence. If we don't want to see a particular type of case...
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Analyst/Coordinator
The salesperson is really good. We wanted some functionality, so we called our salesperson and said...
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Analyst/Coordinator
Protenus has a nice demo system. They have annual education, and over the years, even though we...
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Analyst/Coordinator
The sales contract is wonderful. The vendor threw things in for us. Everything was spelled out in...
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Analyst/Coordinator
I just call or email our executives. I can report an ethical concern. The promises made to the...
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Analyst/Coordinator
There is additional reporting, and Protenus takes an industry standard for benchmarking against...
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VP/Other Executive
One area for improvement would be around exploring and looking at the ability to run reports by...
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VP/Other Executive
If we don’t get what we need from the vendor's initial training, they are available to help and...
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VP/Other Executive
The vendor identifies individuals that they think are VIPs based on data in the public arena, like...
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VP/Other Executive
We would like the vendor to improve the ability to drill down into how many times a specific...
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VP/Other Executive
The vendor's support is attentive, and they have nice resources to capture information. There is an...
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VP/Other Executive
We have direct access to the vendor executives. We have complete accessibility to the top of the...
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VP/Other Executive
We have absolutely gotten our money’s worth. We could not manually do what this product does. We...
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VP/Other Executive
The vendor is doing an excellent job. In the whole space of monitoring systems, they are at the top....
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VP/Other Executive
The product uses a combination of artificial intelligence and machine learning to look at the...
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VP/Other Executive
The vendor is easily accessible, and they are attentive in listening to our issues. I have worked...
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VP/Other Executive
I think it is unrealistic to expect any vendor to keep all promises, but Protenus does a really good...
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Analyst/Coordinator
Protenus could better create a visual on the user’s access as opposed to just lines of written...
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Analyst/Coordinator
The technology Protenus is delivering is certainly meeting our needs, and it has met the needs over...
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Analyst/Coordinator
Protenus is proactive. We hold regular meetings, and they are good at bringing things to our attention....
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Analyst/Coordinator
Protenus certainly has done some changes to their product line that have enhanced their process,...
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Analyst/Coordinator
We are always sending feedback when we have spotted a bug every once in a while, and Protenus is...
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Analyst/Coordinator
We tried to implement another EHR function, and I wouldn’t say it wasn’t for lack of trying, but it...
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Analyst/Coordinator
When I bring something to Protenus, they always solve it. The people I come to aren’t afraid to...
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Analyst/Coordinator
I have no idea how much we paid for the product, but it is worth its weight in gold. I would rate it...
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Analyst/Coordinator
The people from Protenus are very strong communicators. They elicit feedback and act on the feedback...
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VP/Other Executive
Protenus has been fantastic about implementing the changes that we need. They are a smaller company...
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VP/Other Executive
Protenus is one of the best vendors we have ever worked with for technology products. They have been...
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VP/Other Executive
The only improvement we need for Protenus Privacy Monitoring is a better way to track certain types...
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CISO
Protenus' goal was to monitor our employees' behavior and to send us data using our query portal. We...
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CISO
The solution probably isn't part of our long-term plans. I could probably replicate what it is doing...
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CISO
I wouldn't purchase the solution for the job that I am in now. But if I were the CSO of a large...
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CISO
We haven't asked Protenus to do much. We had a situation where we were having trouble, but Protenus...
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CISO
When it comes to training, Protenus seems like they know what they are doing. They have done a great...
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CISO
Protenus generates false positives. It also has a feature that is supposedly able to catch employees...
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Director
Some of the features that Protenus offers, such as automatically tracking high-profile cases for us,...
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Director
Protenus’ customer service is excellent because of their responsiveness and their turnaround times.
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CIO
I can see Protenus' system being here for a long time. The system has been very helpful, and...
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CIO
One thing with the system is that it throws a fair number of false positives up. There are false...
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Analyst/Coordinator
I have been really happy with the changes that Protenus has been making. They really listen to our...
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Analyst/Coordinator
As far as patient privacy goes, we are hitting almost every area. There are some areas that we are...
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Analyst/Coordinator
We recently had some concerns, and Protenus has made a bunch of changes since we expressed our...
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Analyst/Coordinator
There have been some issues with some of the small apps and small EMRs that we are feeding into...
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Analyst/Coordinator
I am so happy with the support I get from Protenus. We are in very frequent communication, and we...
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Analyst/Coordinator
We had had less involvement with Protenus' leadership over the last year for a multitude of reasons....
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Analyst/Coordinator
We had some instances over the past year where some results were not where we wanted them to be....
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Analyst/Coordinator
We added a lot of data feeds, so we were getting raw data coming in from different sources. By the...
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Analyst/Coordinator
Protenus is responsive to our concerns. Protenus is in the process of adding in something that they...
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Analyst/Coordinator
We had a privacy issue around our clinical communications software, and we wouldn't have been able...
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Director
One of the things that I like about the solution is that it came at the right time for me to put...
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Director
The solution's AI is good, but it needs some improvements on the thresholds that we want to follow....
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Director
One area of weakness for the solution is the integration area. The vendor needs to take on...
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Director
Patient Privacy Monitoring is extremely helpful, but I am not sure whether we are using everything...
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Director
Protenus taught us how to use the system. I have contacted them a couple of times when things have...
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Manager
The vendor doesn’t nickel-and-dime, but the system isn't cheap. It is a very expensive product...
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Manager
I really love the product, and I think that there are also tweaks that need to be made that I think...
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Manager
The vendor is generally responsive. But I am trying to decide where there is accountability for when...
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Manager
The only thing that stands out to me as a possible improvement for Protenus is that when an...
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Director
When we decided to move to a new vendor, we looked for a tool that was intuitive. Protenus' product...
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Director
Protenus has been fantastic in terms of service. They host the data, and there is no downtime. With...
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Director
If an organization tells people that they can't access medical records for reasons other than...
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Director
Part of the tool is related to family-member access. We have done a great deal of education on...
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Director
Within the privacy arena, Protenus' system is probably robust, and I think we are using it to its...
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Director
In the past when I have identified things and brought them to Protenus, they have acted quickly. The...
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Director
The tool itself is fairly intuitive. I wouldn't say that the training is overly intensive. The...
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Director
The support after the training was phenomenal. When there were questions, they were always answered...
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Director
The one downside that we see is that the system doesn't expand beyond patient privacy monitoring. It...
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Director
Since we started, Protenus has maintained a regular meeting. Then I have had different individuals...
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Analyst/Coordinator
There are still some kinks in Patient Privacy Monitoring’s interoperability. It looks for HR data...
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Analyst/Coordinator
We haven’t had any issues with Patient Privacy Monitoring’s design or quality. We have made some...
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Analyst/Coordinator
Protenus hasn’t delivered new technology. There was a module for non-access cases that was part of...
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Director
Patient Privacy Monitoring seems to be an efficient tool. I like it. It is very powerful in terms of...
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Director
We started using this solution very slowly. Obviously, there will not be as many false positives in...
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Director
Workflows have changed with the pandemic. Roles have been a little squishier than they have been in...
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Director
Protenus definitely keeps us busy. We don't use the software at full capacity, and I don't know that...
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Director
We have been getting some pretty big glitches with some of our addresses. The data isn't the best....
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Director
The connection between the Protenus product and our EMR has had a few hiccups due to the way we have...
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Director
Protenus offers ongoing educational sessions for user groups with larger user conferences. There is...
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Director
Protenus is very responsive. I appreciate that they are truly invested in our success. Protenus is...
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Director
The biggest outcome we have seen from the product is that it has allowed us to finally fix our...
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Analyst/Coordinator
We have a contact at Protenus that we can email directly, but when we submit help desk tickets, we...
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Analyst/Coordinator
One time, there was a really bad case that Protenus saw, but we had already reached our max for that...
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Analyst/Coordinator
We can’t operate without a solution like Patient Privacy Monitoring. We have had smooth sailing with...
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Analyst/Coordinator
Our customer service representative from the vendor is lovely and nice, but that person lacks the...
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Analyst/Coordinator
A few issues have come up, but we are still pleased with the system. There are a few things that...
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Analyst/Coordinator
The vendor is very communicative. We can escalate things to the vendor executives when we want to....
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Manager
One thing that drew us to Protenus was the customer support. We were concerned about the training...
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Manager
We feel like we have a handle on what is going on. There hasn't been a case yet that has felt like...
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Manager
We are getting more and more used to the product. The experience felt overwhelming at first. There...
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Manager
Our representative did check back in with us to look at some of our cases and how to resolve them....
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Manager
We take screenshots of what is in the program. We copy that information into an email and send it...
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Manager
I know Protenus takes their access audit from the EMR and sometimes the audit seems like it is...
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Analyst/Coordinator
I hope that our satisfaction will be at the highest score a year from now. Protenus is stratospheric...
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Analyst/Coordinator
Protenus' responsiveness sets them apart from anybody else. Protenus has the ability to make the...
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Analyst/Coordinator
Protenus said that they stood by the fact that they could integrate the program within a certain...
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Analyst/Coordinator
The vendor's CEO came out, and that person knew what he was talking about. He took the time to do...
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Analyst/Coordinator
The interface that Protenus offers is usable and functional. The interface splits down from the last...
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Analyst/Coordinator
We looked strongly at the players within this particular niche. We invited Protenus in; they did a...
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Director
Protenus has an inclusive and straightforward pricing model.
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Director
Protenus' general responsiveness to our training was wonderful. Their customer service was great....
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Director
Patient Privacy Monitoring's user interface is very user friendly and easy to navigate. People who...
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Director
Protenus does a good job of telling us what system upgrades are on the horizon. If we propose...
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Director
If we have a question or pain point, Protenus is quick to help us troubleshoot. They will either...
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Manager
What we see is what we get, which is nice. The vendor said they could do something that I discovered...
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Manager
I have a dedicated customer support representative that I meet with regularly. I just reached out to...
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Director
I am impressed with the product. Protenus has added SSO and a few other things. It works as...
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Director
Protenus has a very proactive team that goes out of its way to make things work for us. I have been...
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Manager
Protenus is pretty darn good. We took self-violations and emailed those to people who had accessed...
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Manager
I would like to see the ability to report be a little better. We have all the data there, but the...
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VP/Other Executive
In terms of the vendor delivering new technology, that isn't applicable because we haven't asked the...
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VP/Other Executive
Protenus has been nothing but proactive from both project and support perspectives. They are...
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VP/Other Executive
The system is extremely easy to use, and Protenus is extremely easy to deal with in terms of the...
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Director
I have referred people to Protenus. We looked at a few other vendors when we were making a...
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Director
We were doing manual audits before Protenus' system. It has been very helpful for our program. We...
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Director
Protenus is certainly readily available and has been open to calls and emails. I am very hopeful...
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Director
Protenus doesn’t nickel-and-dime to my knowledge. We have a contract with them. I know if we were to...
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Director
It is really easy to use Protenus' system. We can vet our own outcomes, and the vendor helps us....
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Director
Protenus' system is really straightforward. I think it was easy to train our team on. I really have...
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Director
When it comes to ongoing support, Protenus has been great. We have a designated person. I email that...
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VP/Other Executive
I have never had any discussion about pricing outside of getting charged and then paying. There have...
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VP/Other Executive
Upgrades are one of Protenus' strengths. They are really good about those. Their new versions come...
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VP/Other Executive
The training is good but not ongoing, although I am sure there are services available. There isn't...
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VP/Other Executive
We are in constant communication with the vendor. Their representatives are fantastic. Their...
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VP/Other Executive
I really want to make sure that there is an opportunity to applaud the heck out of Protenus for...
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VP/Other Executive
The only thing that has been on my mind is seeing the same effectiveness from the vendor for issues...
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VP/Other Executive
Using Protenus' program effectively is a success factor for our interoperability. If Protenus can’t...
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Director
The Protenus implementation was way easier than we thought it would be. I was fretting and worrying...
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Director
Protenus meets my needs pretty well, but I want them to tighten up some pieces. Currently, when we...
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Director
Protenus has been a wonderful partner. They call often; they want to know how they are doing, what...
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Director
I look at what Patient Privacy Monitoring costs me per year compared to what it would cost me if I...
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VP/Other Executive
The pricing for Patient Privacy Monitoring was very clear and up front. Our buying department did...
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VP/Other Executive
The factors that influenced us to choose Protenus' solution were the ease of use and the ease of the...
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VP/Other Executive
From the moment of exploring the product and talking to the vendor to the sales process and the...
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VP/Other Executive
The initial training was very good, and Protenus was very patient with us. The training was very...
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Analyst/Coordinator
Protenus keeps their promises. They have a pretty seamless process, and the product delivers as...
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CIO
The vendor is very flexible in their pricing. They don't charge for every little thing.
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CIO
Integration is hard for the vendor. They used to be a lot more flexible, but now they are not so flexible....
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CIO
The product is really a good product. For patient monitoring, it is excellent. The vendor just needs...
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CIO
The vendor is strategically going in a direction that we don’t need to go in, so I don’t pay too...
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CIO
Protenus' product is a good product. If there isn't an easy, already-existing interface with the EMR...
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Analyst/Coordinator
Protenus has been really good in terms of support. They have been super responsive and have taken...
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Analyst/Coordinator
One of the main issues we have with the vendor is the time zone difference. The system is not set to...
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Analyst/Coordinator
Patient Privacy Monitoring does not have the ability to do ad hoc reports. We can search for users...
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Director
Protenus' people, including the representatives and IT team, have been very accommodating. So far,...
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Director
Protenus did a presentation at a seminar I attended. I was really impressed with the product. It is...
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Director
We wanted to have one solution for the whole network, so we looked at what was out there and settled...
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Director
Protenus' solution has ways of showing us the progress that we are making, but we don’t have enough...
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Director
The way Protenus licenses is probably the only downside. I wasn’t crazy about the licensing because...
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Manager
One of the things that Protenus really promoted was the fact that the software creates alerts and...
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Manager
Protenus has been very friendly. I have attended one of their in-person events, and they have a good...
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Manager
Since moving to Protenus, we have shifted a lot of the focus away from going through false...
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Manager
We did a fast deployment of Protenus' system. We now have an operational version of the product in...
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Manager
Protenus' system has done a good job in terms of taking in and processing the data from multiple...
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Manager
Protenus' solution is a good product. There is always room for tweaks or customizations. We need...
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Manager
We get daily feedback from the vendor when our logs come through. We don’t have much day-to-day...
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Manager
Protenus came down a lot in price to be competitive with our old vendor. I think we have gotten our...
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CISO
When we went to Protenus, we slashed our cost in half right away. One thing that is giving us a bit...
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CISO
Protenus gave us limited leeway to move to other platforms without additional costs. It was our...
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CISO
The data Protenus had seemed to be far in excess to the data required to provide the analytics they...
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CISO
There weren’t many products besides Protenus’ product that we thought were of value. Something that...
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CISO
I am very hopeful that Protenus will be much better for us than our previous system was both because...
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Director
Protenus is wonderful. They are very responsive, and they offer a lot of features that we don't...
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Director
Protenus proactively opens tickets when they catch occurrences so that when they see something...
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Director
I saw more executive involvement in the beginning during contract negotiations and implementation....
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Director
We have been very happy with the vendor since we went live. They have been very well-tuned to our...
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Director
Protenus pitched us the AI as a growth function, and we have started to see a little of that. The...
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VP/Other Executive
The system is working great. We are moving toward building a template so that the person that works...
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VP/Other Executive
We contacted Protenus because we had a certain question about whether we would be able to do...
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VP/Other Executive
We have one person with Protenus who is almost always available, and we can get ahold of that person...
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VP/Other Executive
Patient Privacy Monitoring is a fabulous product. Before we had this product, we had an enforcement...
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VP/Other Executive
Patient Privacy Monitoring is more sophisticated, evolved, and advanced than the other products. I...
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VP/Other Executive
Protenus meets my needs. I wish I could use some of the features that another vendor has, but...
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VP/Other Executive
One of the very good features of Protenus was the executive involvement and the presentation....
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VP/Other Executive
From what I understand, our Protenus membership is evergreen. But if it isn’t, that contract will be...
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VP/Other Executive
Protenus is creating many features so that we can have an entire team working on monitoring user...
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VP/Other Executive
With Patient Privacy Monitoring, there have been false positives. That is fine; it could be that...
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VP/Other Executive
Patient Privacy Monitoring doesn’t give us the type of false positives that another product that I...
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VP/Other Executive
We can automatically generate an email to send out to certain people that we identify. Right now, we...
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VP/Other Executive
The ease of how we look at things has been improved in terms of how we do the research. The process...
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VP/Other Executive
The system sometimes doesn’t tell us exactly what we are looking for. We have to dig a little bit to...
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VP/Other Executive
Our HIPAA security officer has a great system for phishing and for those types of things. When...
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VP/Other Executive
We have had some issues with some of the vendor’s people in terms of their timeliness in getting...
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VP/Other Executive
With Patient Privacy Monitoring, we can electronically note everything that has occurred with a...
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VP/Other Executive
The integration of Patient Privacy Monitoring with our EMR has been extremely smooth. I haven’t...
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VP/Other Executive
Patient Privacy Monitoring gives what Protenus calls a suspicion score. If we try to analyze the...
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VP/Other Executive
The product we had before Protenus never worked for me. I spent hours trying to get it to work for...
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VP/Other Executive
With Patient Privacy Monitoring, I am able to see what needs to be addressed. With COVID-19 cases,...
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VP/Other Executive
I haven’t used managed services. I would be reluctant to do so even if it were another product and I...
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Analyst/Coordinator
We like the dynamic learning. We have someone look at every single case we get. Some places will...
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