Patient Privacy Monitoring Comments

 

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Current Time Inside Cache Tag Helper: 9/20/2020 5:31:04 PM and Model.EvProductId = 193141

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User Commentary

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Analyst/Coordinator

Lessons Learned

We get cases where a user searches for 10 different people, such as football or NBA players, and...

Aug 2020
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Analyst/Coordinator

Relationship

There is room for improvement for the vendor to help us meet our needs, but we may not have...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The application is super solid and has saved us a tremendous amount of work. I have familiarity with...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We have brought several suggestions to Protenus' attention, and they have always been responsive....

Aug 2020
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Analyst/Coordinator

Service and Support

Protenus seems to have a workforce that is more mobile than our workforce is. Protenus' workflow...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

We would get some pretty darn quick results. One of the things that we would occasionally get is...

Aug 2020
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Analyst/Coordinator

Service and Support

Protenus did a very good job at their conference in May of explaining some of the most complex...

Aug 2020
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Analyst/Coordinator

Service and Support

We wanted to put our patients who were being tested for COVID-19 on a higher watch, which is the...

Aug 2020
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Analyst/Coordinator

Relationship

Every interaction that I have had with any of the vendor's people has been excellent. They have been...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Our organization had another system prior to this one, but it wasn't as robust or easy to use. The...

Jul 2020
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Analyst/Coordinator

Service and Support

In terms of the COVID-19 crisis, we like to identify patients that are positive so that we can track...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that Protenus avoids charging for every little thing. I haven't had an experience with...

Jul 2020
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Manager

Service and Support

In one month, we had several cases that had a high enough suspicion score that my privacy analyst...

Jun 2020
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Manager

Other Observations & Comments

Protenus doesn’t have EPCS certification, but that is on their road map.

Jun 2020
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Manager

Functionality and Upgrades

I think we should be able to accomplish entering our data back load into the system more easily....

Jun 2020
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Manager

Implementation and Training

The implementation was very quick, efficient, and simple to get done. The solution is not...

Jun 2020
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Manager

Functionality and Upgrades

There are very few false positives in the system. Sometimes we say the system makes a good catch...

Jun 2020
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Manager

Functionality and Upgrades

We are working to integrate the tool with our HR system and our time-clock information so that we...

Jun 2020
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Manager

Functionality and Upgrades

My product analyst absolutely loves the system. The analyst has closed out a lot of cases, and I...

Jun 2020
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Manager

Relationship

Protenus has been fantastic to work with. They are very responsive and have great customer service....

Jun 2020
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VP/Other Executive

Interfacing and Integration

We are flipping over to a new EMR, and Protenus' system is going to be fully integrated with it....

Jun 2020
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VP/Other Executive

Service and Support

Protenus is forward thinking. They are already thinking about the products. Protenus talked about...

Jun 2020
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VP/Other Executive

Other Observations & Comments

Our implementation was slower than we expected, but 75% of that was on our end since it was the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The system has different categories of alerts that bubble up. When we started, we were advised by...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Our false positive rate is dropping. That happens as a result of a combination of things. Number...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

Before, we ran certain spot checks just to produce reports with the same last name on them. Then one...

Jun 2020
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VP/Other Executive

Other Observations & Comments

Like every growing company, the vendor has some challenges with customer service. When we had a new...

Jun 2020
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VP/Other Executive

Future Outlook

If Protenus is good at what they do, they will be bought out in the next five years and will get...

Jun 2020
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Director

Service and Support

From a customer success standpoint, Protenus does really well at assigning someone to talk with us...

Jun 2020
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Director

Other Observations & Comments

There are a fair number of false positives, but there are false positives with any product, so it is...

Jun 2020
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Director

Functionality and Upgrades

I think there could be improvement in expanding the monitoring to other platforms. We are evaluating...

Jun 2020
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Director

Functionality and Upgrades

I would give a low rating for Protenus meeting all my needs because there are a lot of needs, and...

Jun 2020
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Director

Service and Support

Protenus' support people are good. They schedule regular calls, so they are easily accessible and...

Jun 2020
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Director

Functionality and Upgrades

Protenus is doing great. We went from a HIPAA monitoring process with totally manual work to the...

Jun 2020
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Director

Functionality and Upgrades

At the end of each investigation, we mark whether we should have received a notification. It is...

Jun 2020
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Director

Functionality and Upgrades

The system is performing really well. It has actually exceeded my expectations. It is very easy to...

Apr 2020
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Director

Relationship

Protenus keeps their promises. When we signed up with Protenus, we were struggling with implementing...

Apr 2020
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Director

Functionality and Upgrades

Protenus has added new technology to the product, like a scoring metric for their cases to identify...

Apr 2020
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Director

Relationship

I have met the leadership of Protenus a couple of times. I have had no complaints, just comments....

Apr 2020
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Director

Win/Loss - Why they were selected (by current clients)

When I was looking at implementing software for patient privacy monitoring, I couldn't find a lot of...

Apr 2020
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Director

ROI / Cost (care and feeding)

The product is excellent. It has helped me meet regulatory requirements and is very user friendly.

Apr 2020
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Director

ROI / Cost (care and feeding)

Before we had any patient privacy products, we would investigate something ad hoc based on...

Apr 2020
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Director

Technology

The product is continually learning with AI, and my understanding is that the AI looks at patterns...

Apr 2020
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Director

Functionality and Upgrades

In our previous system, there were lots of false positives. In the Protenus system, those are...

Apr 2020
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Director

ROI / Cost (care and feeding)

Protenus avoids charging for every little thing. When clients enter into an agreement, the vendor is...

Apr 2020
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Director

Sales and Contracting

When evaluating the various products that perform similar types of user access monitoring, one of...

Apr 2020
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Nurse

Functionality and Upgrades

The program is very simple. It notifies me by email when there is a case to review. I can adjust the...

Apr 2020
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Nurse

Functionality and Upgrades

We didn't really have any problem getting the system installed and working. We went over some things...

Apr 2020
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VP/Other Executive

Service and Support

We have navigated internal changes over the course of the last year. Protenus worked with us on all...

Apr 2020
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VP/Other Executive

Service and Support

We have a good working relationship with the vendor. I have shared my concerns with them. Some of...

Apr 2020
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VP/Other Executive

Service and Support

Protenus tries to understand the changes we have made because of the COVID-19 crisis. We have...

Apr 2020
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VP/Other Executive

Relationship

Protenus has a good relationship with us and other customers. When I am at conferences and I watch...

Apr 2020
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VP/Other Executive

Future Outlook

The COVID-19 crisis has really been a financial challenge for everybody. But as a large health...

Apr 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Since signing our contract years ago, we have not had any additional costs or expenses in addition...

Apr 2020
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VP/Other Executive

Service and Support

The biggest change we have noticed with the vendor is their growth. The vendor has many more people...

Apr 2020
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Director

Functionality and Upgrades

We had a manual process before getting Patient Privacy Monitoring, so having the system has saved us...

Apr 2020
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Director

Relationship

Our experience with the vendor has been great. They have been very nice, patient, and accommodating,...

Apr 2020
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Director

Implementation and Training

We have multiple systems, so we have to go through and implement each of them separately. There is a...

Apr 2020
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Director

Functionality and Upgrades

Patient Privacy Monitoring is a little confusing. We have our regular meetings with the vendor, and...

Apr 2020
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Director

Sales and Contracting

There hasn't been much executive involvement except when there was an issue with the contract.

Apr 2020
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Director

Other Observations & Comments

There haven't been any tangible outcomes at this point, although I do see the potential. There is a...

Apr 2020
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Director

Service and Support

The vendor's customer service is really great. The support people are very nice and pleasant to work...

Apr 2020
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Director

Future Outlook

We are excited about having Patient Privacy Monitoring, and we look forward to having more data to...

Apr 2020
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Director

Relationship

The solution's implementation was time consuming, but I don't think that was an issue with Protenus...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

I would rate the solution high for working as promoted. The vendor is fabulous. The product works...

Mar 2020
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VP/Other Executive

Relationship

The vendor is a very responsive, younger company. We have an active relationship with the vendor's...

Mar 2020
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VP/Other Executive

Relationship

The vendor's support is great. The vendor hosts a user conference, and the executives are there and...

Mar 2020
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VP/Other Executive

Relationship

There are a lot of reporting capabilities. We can do a lot of data mining with the system. The...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Protenus has called out a couple of types of violations that we needed to think through. We are...

Mar 2020
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VP/Other Executive

Technology

The system has the ability to learn. We can tell the system when a finding isn’t appropriate....

Mar 2020
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VP/Other Executive

Functionality and Upgrades

I am interested in predictive things. If there were a way to think about access patterns or where...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

Some of our partners were working with Protenus’ solution and had really good experiences with it....

Mar 2020
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VP/Other Executive

Functionality and Upgrades

We have been able to manage the system internally without additional support. That has been attractive....

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The tool is living up to our expectations. We have found people looking at things they should not...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The messaging that we get out of the system tells us when an individual looks up five people and...

Mar 2020
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VP/Other Executive

Interfacing and Integration

The tool does very well with supporting our integration goals. It has done everything we have wanted...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

The product is very user friendly. It analyzes behaviors and uses AI. The product looks at where I...

Mar 2020
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VP/Other Executive

Lessons Learned

We get very few false positives with the product. We have had some false alerts in a specific area,...

Mar 2020
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VP/Other Executive

Service and Support

Protenus is always seeking feedback. A lot of vendors aren't. Protenus understands the data that we...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Protenus helps plow through the noise and to identify situations that really seem to be out of...

Mar 2020
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VP/Other Executive

Service and Support

When the workflow isn't good or there is a better way to do things or we are trying to do something,...

Mar 2020
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CISO

Other Observations & Comments

We use the system to monitor access to our clinical data repository. The system does a pretty good...

Mar 2020
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CISO

Functionality and Upgrades

My workers try to do some VIP things with the system, but I have found the VIP part of the system to...

Mar 2020
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CISO

Functionality and Upgrades

The ability to detect when people look up coworkers or themselves is pretty good. When we get the...

Mar 2020
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CISO

Service and Support

The Protenus product is good, and Protenus' people are pretty good and responsive. The vendor does a...

Mar 2020
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CISO

Functionality and Upgrades

I struggle a little because the self-lookup feature is pretty much only based on name matches. If...

Mar 2020
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CISO

Win/Loss - Why they were selected (by current clients)

I would buy the system again. I know another health system that is very diligent about picking...

Mar 2020