Patient Privacy Monitoring Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Operations
We used training from the vendor a lot in the first year. We have not utilized the service since...
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Product
On the interface of the product, there are little navigational issues. The product isn't intuitive....
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Relationship
We communicate primarily via email. That process works for us and our designated customer service...
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Product
The tool has more alerts than we have the manpower to investigate. We get automated email...
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Loyalty, Product
The product integrates seemingly seamlessly with another one of our systems. We merged with a...
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Culture, Value
The price point was reasonable, and the vendor was transparent about how they wanted to charge us....
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Operations
The implementation has been seamless. When an update comes in, Protenus gives us a heads-up, and it...
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Product
From day to day, Patient Privacy Monitoring is a great product, but its biggest deficiency is its...
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Product
Patient Privacy Monitoring does a good job of having AI searching, and being able to link up...
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Operations
The Patient Privacy Monitoring software is pretty easy to use. Protenus also offers some online...
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Relationship
We continue to work with Protenus because they have some really nice members on their team and...
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Relationship, Value
I have not looked at another product, but there may be other software. Some facilities work with...
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Product
One phenomenon we have noticed is with new employees. I would like to see Patient Privacy Monitoring...
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Loyalty, Relationship
Protenus monitors most snooping, and I compliment them on that. We have often talked about the low...
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Relationship, Product, Value
Protenus is always a front-runner for me, so I would buy Patient Privacy Monitoring. We have...
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Product
There are some enhancements that Protenus could make to the interface of Protenus Patient Privacy...
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Operations
Protenus trains us on our process, so they are not just giving some basic training on how we use the...
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Relationship
The phone support from Protenus is great. We have a designated account manager who is awesome, and...
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Loyalty, Value
We got a better product for less money with Protenus Patient Privacy Monitoring. The tool that we...
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Product
The reporting is good information in Protenus Patient Privacy Monitoring. We get reports very...
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Product, Value
The accuracy of our alerts has increased tremendously using Protenus Patient Privacy Monitoring. We...
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Relationship
Patient Privacy Monitoring is an outstanding product, and I don't normally rate products that...
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Operations
Protenus is continually improving the product. I like that. Their training is comprehensive, so...
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Product, Value
Patient Privacy Monitoring is excellent at identifying multiple types of snooping. It gives us the...
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Product
The system has the ability to identify potentially inappropriate access by using machine learning....
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Relationship
It seems like Protenus' organization was built because the owner, and the people he selected to be...
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Loyalty
We chose Protenus because they have the better solution on the market. We reached out to several...
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Relationship, Product
We have found some things over time that simply haven't been corrected by Protenus. There could be...
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Operations
Protenus did a fantastic job with our implementation. Everything went well, including getting the...
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Product
For outside users, we can add people to the system and create tags for them. I love the tag system...
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Relationship
We discovered we were missing data recently, and I did not get an alert from Protenus telling me...
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Product
It is a little difficult to maneuver some of the sections in Protenus Protenus Patient Privacy...
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Relationship
I don't deal with Protenus much, but the product works like it is supposed to, and if we have a...
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Relationship, Operations
If Protenus has to upgrade anything that they are changing, they send out a notification. If their...
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Product
The Protenus product delivers what it says it is going to do. It identifies and gives notifications...
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Value
I don't know what we pay for Protenus Patient Privacy Monitoring, but the people who do pay for it...
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Product
Patient Privacy Monitoring brings to light who is looking at what with the charts. Usually the...
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Product
Patient Privacy Monitoring is good about weeding out things. I don't see a lot of unnecessary...
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Product
The product is easy to use, and I like that I don't get a ton of violations and things to review....
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Product
I would like to see some improvement with certain types of snooping. The system could do a better...
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Loyalty
Patient Privacy Monitoring does a really good job at VIP and coworker snooping. Patient Privacy...
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Relationship
We have client success representatives, and they are very responsive. Protenus’ support is good....
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Relationship
I would like to see a bit more attention from Protenus. The responsiveness has lagged a bit over the...
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Product
Regarding Protenus’ ability to drive tangible outcomes, I have one little project in mind that is...
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Relationship
One of the things that I love about Protenus is how we have had only a couple of client success...
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Loyalty
My satisfaction with Patient Privacy Monitoring might come down in 12 months. Protenus has a feature...
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Product
The integration with Patient Privacy Monitoring is good. However, we have to deliver data to...
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Product, Value
The biggest outcome of using Patient Privacy Monitoring has been the deterrence effect it has on our...
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Product
The product can catch snooping coworkers, neighbors, and family members, but we have encountered...
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Product, Value
We believe that a patient's right to privacy should be our first and foremost priority, and we take...
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Product
We have tried to integrate another platform with Patient Privacy Monitoring. The system's data is...
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Loyalty, Product
It is important to know that there are limits to what Patient Privacy Monitoring will find, but the...
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Product
One thing I really like is that the product has what the vendor terms as a throttle for usage. So...
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Relationship
Sometimes I get a false positive for something that I have communicated we don't need to see. For...
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Relationship
I have had a couple of thoughts about different things and have been able to talk directly to one of...
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Product
One really good function of the Protenus product has to do with family member snooping. The product...
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Product
The Protenus platform works perfectly with our EHRs. We never have any issues. The Protenus platform...
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Operations, Product
Overall, we really like Patient Privacy Monitoring. The solution is very easy to use, and we use it...
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Loyalty, Product
Patient Privacy Monitoring was going through an improvement to make upgrades happen in a faster and...
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Product
My job is never boring, and I am never without work to do because of the things Patient Privacy...
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Product
Patient Privacy Monitoring is very good at catching family and self-snooping. When it comes to...
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Operations
Protenus does a great job with implementations, and I have been impressed with them. They are much...
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Operations
Protenus has a really good training program. We can go online, and if there are any questions in the...
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Product
One thing that we would like to have in the system is an activity report that tracks when people log...
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Relationship, Product
Patient Privacy Monitoring is a very reliable tool, and the team at Protenus is very responsive...
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Relationship
As Protenus has grown in size, the quality of a few of their staff members has not been as good. I...
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Product, Value
With this product, we have seen an increase in efficiency when it comes to auditing for our privacy...
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Relationship
Protenus' customer service is really great. Once we got going, the vendor gave us a dedicated...
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Loyalty, Product
We have another medical record system we use for one of our facilities, and Protenus just doesn't...
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Product, Value
Patient Privacy Monitoring's algorithms do a superior job of identifying inappropriate, anomalous...
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Product, Value
I think that Protenus does a really good job. We really like the system. It is meeting our needs,...
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Product
We use the Protenus system as one of our main ways to let us know when there might be an issue with...
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Relationship, Product
Normally, everything works exactly as it should. I have had an issue with something about Protenus'...
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Relationship
Protenus has CEOs and really high-titled people, like vice presidents, but they work with the...
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Relationship
Protenus is a big company now, so when I tell them that I need something to be fixed or adjusted, I...
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Product, Value
One outcome that we have received from the product has been with finding breach and privacy issues...
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Loyalty, Relationship
Over the last while, the only difference in our relationship with Protenus has been the natural...
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Product
It would be nice if the vendor could streamline some things to capture our user demographics, but...
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Loyalty, Relationship
We meet with Protenus regularly. They have had some turnover, but they are trying very hard....
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Product, Value
Using the system, we have gained an awareness of compliance with inappropriate access and snooping....
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Culture
We were misled by Protenus about what they were going to do for us when we purchased a part of the...
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Operations
Overall, Protenus was great with our implementation of the system. They knew exactly what we would...
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Product
We want to be able to drill down into the system's data to figure out locations and job types. We...
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Relationship
The vendor sends us a lot of emails, but we would rather have verbal conversations.
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Product
There isn't a lot that I don't like about the product. I wish the system would give us more...
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Relationship
Protenus' customer service was good, but it has started to taper off a bit. I like how the vendor...
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Product, Value
One outcome I have gotten from the product has been more catches. I am able to catch employees who...
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Product
What I don't like about the Protenus solution is the reports. We have access to run so many...
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Relationship
We end up contacting our Protenus representative directly a lot. There are some concerns about...
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Operations
Generally, Protenus has been very proactive. We have had a few weird questions that they didn't get...
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Value
Protenus fulfills their promises. The product does everything that we have asked for, and I like...
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Relationship, Product
We have had the product alert us of a particular type of access that we were not able to understand....
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Product
We find things when we work in Patient Privacy Monitoring. There are false positives, but we have...
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Operations
In the beginning, we went through everything, and our training was fine. However, once things became...
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Product
I like that I am able to easily work with the information the system provides. The system gives us a...
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Relationship, Product
Due to the way the system is built, some of the issues that are particular to our specialty can be a...
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Loyalty
Patient Privacy Monitoring is really good at detecting when someone is in a patient chart completely...
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Relationship
It is hard to get ahold of Protenus’ IT teams, and I think that is just due to two large...
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Relationship
It is very easy to communicate with Protenus. They are very responsive.
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Relationship, Product, Value
Our leadership and our team have found Patient Privacy Monitoring to be very valuable. There has...
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Relationship, Operations
Protenus has user group meetings where they have presenters from other organizations who are willing...
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Relationship, Product
Protenus still has a ways to go with artificial intelligence. Obviously, they have the best...
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Product, Value
An outcome of using Protenus' system is that we are able to monitor 100% of our electronic medical...
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Product
One downfall of the product is that we identified an issue that is somewhat specific to a workflow...
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Relationship
Protenus' customer service is always very consistent. That is always a positive thing. We have a...
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Product
I have had conversations with some of my peers that are on other products, and we have been really...
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