Patient Privacy Monitoring Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
Patient Privacy Monitoring is an outstanding product, and I don't normally rate products that...
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Operations
Protenus is continually improving the product. I like that. Their training is comprehensive, so...
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Product, Value
Patient Privacy Monitoring is excellent at identifying multiple types of snooping. It gives us the...
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Product
The system has the ability to identify potentially inappropriate access by using machine learning....
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Relationship
It seems like Protenus' organization was built because the owner, and the people he selected to be...
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Loyalty
We chose Protenus because they have the better solution on the market. We reached out to several...
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Relationship, Product
We have found some things over time that simply haven't been corrected by Protenus. There could be...
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Operations
Protenus did a fantastic job with our implementation. Everything went well, including getting the...
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Product
For outside users, we can add people to the system and create tags for them. I love the tag system...
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Relationship
We discovered we were missing data recently, and I did not get an alert from Protenus telling me...
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Product
It is a little difficult to maneuver some of the sections in Protenus Protenus Patient Privacy...
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Relationship
I don't deal with Protenus much, but the product works like it is supposed to, and if we have a...
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Relationship, Operations
If Protenus has to upgrade anything that they are changing, they send out a notification. If their...
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Product
The Protenus product delivers what it says it is going to do. It identifies and gives notifications...
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Value
I don't know what we pay for Protenus Patient Privacy Monitoring, but the people who do pay for it...
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Product
Patient Privacy Monitoring brings to light who is looking at what with the charts. Usually the...
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Product
Patient Privacy Monitoring is good about weeding out things. I don't see a lot of unnecessary...
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Product
The product is easy to use, and I like that I don't get a ton of violations and things to review....
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Product
I would like to see some improvement with certain types of snooping. The system could do a better...
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Loyalty
Patient Privacy Monitoring does a really good job at VIP and coworker snooping. Patient Privacy...
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Relationship
We have client success representatives, and they are very responsive. Protenus’ support is good....
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Relationship
I would like to see a bit more attention from Protenus. The responsiveness has lagged a bit over the...
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Product
Regarding Protenus’ ability to drive tangible outcomes, I have one little project in mind that is...
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Relationship
One of the things that I love about Protenus is how we have had only a couple of client success...
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Loyalty
My satisfaction with Patient Privacy Monitoring might come down in 12 months. Protenus has a feature...
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Product
The integration with Patient Privacy Monitoring is good. However, we have to deliver data to...
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Product, Value
The biggest outcome of using Patient Privacy Monitoring has been the deterrence effect it has on our...
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Product
The product can catch snooping coworkers, neighbors, and family members, but we have encountered...
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Product, Value
We believe that a patient's right to privacy should be our first and foremost priority, and we take...
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Product
We have tried to integrate another platform with Patient Privacy Monitoring. The system's data is...
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Loyalty, Product
It is important to know that there are limits to what Patient Privacy Monitoring will find, but the...
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Product
One thing I really like is that the product has what the vendor terms as a throttle for usage. So...
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Relationship
Sometimes I get a false positive for something that I have communicated we don't need to see. For...
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Relationship
I have had a couple of thoughts about different things and have been able to talk directly to one of...
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Product
One really good function of the Protenus product has to do with family member snooping. The product...
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Product
The Protenus platform works perfectly with our EHRs. We never have any issues. The Protenus platform...
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Operations, Product
Overall, we really like Patient Privacy Monitoring. The solution is very easy to use, and we use it...
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Loyalty, Product
Patient Privacy Monitoring was going through an improvement to make upgrades happen in a faster and...
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Product
My job is never boring, and I am never without work to do because of the things Patient Privacy...
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Product
Patient Privacy Monitoring is very good at catching family and self-snooping. When it comes to...
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Operations
Protenus does a great job with implementations, and I have been impressed with them. They are much...
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Operations
Protenus has a really good training program. We can go online, and if there are any questions in the...
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Product
One thing that we would like to have in the system is an activity report that tracks when people log...
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Relationship, Product
Patient Privacy Monitoring is a very reliable tool, and the team at Protenus is very responsive...
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Relationship
As Protenus has grown in size, the quality of a few of their staff members has not been as good. I...
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Product, Value
With this product, we have seen an increase in efficiency when it comes to auditing for our privacy...
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Relationship
Protenus' customer service is really great. Once we got going, the vendor gave us a dedicated...
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Loyalty, Product
We have another medical record system we use for one of our facilities, and Protenus just doesn't...
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Product, Value
Patient Privacy Monitoring's algorithms do a superior job of identifying inappropriate, anomalous...
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Product, Value
I think that Protenus does a really good job. We really like the system. It is meeting our needs,...
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Product
We use the Protenus system as one of our main ways to let us know when there might be an issue with...
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Relationship, Product
Normally, everything works exactly as it should. I have had an issue with something about Protenus'...
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Relationship
Protenus has CEOs and really high-titled people, like vice presidents, but they work with the...
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Relationship
Protenus is a big company now, so when I tell them that I need something to be fixed or adjusted, I...
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Product, Value
One outcome that we have received from the product has been with finding breach and privacy issues...
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Loyalty, Relationship
Over the last while, the only difference in our relationship with Protenus has been the natural...
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Product
It would be nice if the vendor could streamline some things to capture our user demographics, but...
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Loyalty, Relationship
We meet with Protenus regularly. They have had some turnover, but they are trying very hard....
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Product, Value
Using the system, we have gained an awareness of compliance with inappropriate access and snooping....
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Culture
We were misled by Protenus about what they were going to do for us when we purchased a part of the...
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Operations
Overall, Protenus was great with our implementation of the system. They knew exactly what we would...
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Product
We want to be able to drill down into the system's data to figure out locations and job types. We...
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Relationship
The vendor sends us a lot of emails, but we would rather have verbal conversations.
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Product
There isn't a lot that I don't like about the product. I wish the system would give us more...
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Relationship
Protenus' customer service was good, but it has started to taper off a bit. I like how the vendor...
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Product, Value
One outcome I have gotten from the product has been more catches. I am able to catch employees who...
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Product
What I don't like about the Protenus solution is the reports. We have access to run so many...
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Relationship
We end up contacting our Protenus representative directly a lot. There are some concerns about...
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Operations
Generally, Protenus has been very proactive. We have had a few weird questions that they didn't get...
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Value
Protenus fulfills their promises. The product does everything that we have asked for, and I like...
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Relationship, Product
We have had the product alert us of a particular type of access that we were not able to understand....
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Product
We find things when we work in Patient Privacy Monitoring. There are false positives, but we have...
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Operations
In the beginning, we went through everything, and our training was fine. However, once things became...
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Product
I like that I am able to easily work with the information the system provides. The system gives us a...
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Relationship, Product
Due to the way the system is built, some of the issues that are particular to our specialty can be a...
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Loyalty
Patient Privacy Monitoring is really good at detecting when someone is in a patient chart completely...
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Relationship
It is hard to get ahold of Protenus’ IT teams, and I think that is just due to two large...
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Relationship
It is very easy to communicate with Protenus. They are very responsive.
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Relationship, Product, Value
Our leadership and our team have found Patient Privacy Monitoring to be very valuable. There has...
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Relationship, Operations
Protenus has user group meetings where they have presenters from other organizations who are willing...
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Relationship, Product
Protenus still has a ways to go with artificial intelligence. Obviously, they have the best...
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Product, Value
An outcome of using Protenus' system is that we are able to monitor 100% of our electronic medical...
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Product
One downfall of the product is that we identified an issue that is somewhat specific to a workflow...
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Relationship
Protenus' customer service is always very consistent. That is always a positive thing. We have a...
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Product
I have had conversations with some of my peers that are on other products, and we have been really...
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Product
We are able to see and make a decision on what was looked at or substantiate or unsubstantiate what...
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Relationship
Protenus does have a good support team. The support people get back to me rather quickly, and they...
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Value
Before, we were doing random auditing, and it wasn’t that good. Protenus has an additional...
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Product
When a third party can access our EMR, a risk is introduced. Because of Protenus’ AI and the alerts...
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Loyalty
Our department would definitely contract with Protenus again, but the decision will take into...
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Relationship
Protenus is probably the best vendor I have ever worked with, and I have worked with a lot of...
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Product
Bulk access analysis is a little tougher with the Protenus solution. Protenus is working on refining...
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Loyalty
Protenus is creating a very good metric system, so we can view what has occurred and have reportable...
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Relationship
Protenus’ support is almost instantaneous and is 24/7. Protenus is continually educating us. They...
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Relationship
We had a certain issue that wasn’t Protenus’ fault, but when we told them about it, they were really...
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Relationship
Our Protenus success manager ended their employment, and we didn’t get a new one for a while, and...
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Product, Value
Patient Privacy Monitoring has been a great program. The product has some different graphs, and it...
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Operations
I feel like there could have been more training from Protenus. I wasn't dissatisfied, but I did get...
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Relationship, Operations
When we had questions about Patient Privacy Monitoring, that was where the success manager came into...
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Loyalty, Operations
We are having to do less of an assessment because Protenus' system uses AI to do an assessment for...
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Relationship, Operations
I didn't give Protenus' system a higher score because we have been trying to integrate new sources...
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Product
Protenus relies on their AI. With our old monitoring platform, we could run ad hoc reports. But with...
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Relationship
We talk to our CSM from Protenus regularly, and they are attentive. They try to get all of our...
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Value
We have seen an increase in privacy violations that have been caught, and we have been able to...
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Loyalty, Product, Value
We are able to review a much higher volume of cases than we have received. That makes things more...
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Loyalty
The vendor recently removed a feature that we were really benefitting from, and they did that...
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Relationship
The representatives that the vendor provides are very helpful and responsive.
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Loyalty, Product
The system is definitely beneficial, and it is useful when it comes to monitoring our team members....
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Operations
If I want continual training, all I have to do is ask. I taught myself most of the system, and that...
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Product
Patient Privacy Monitoring does what I need it to do. I can turn it up and get more reports, or I...
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Value
Before Protenus' system, we were using a manual-check function in our EMR. It took a whole lot of...
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Value
We have talked with Protenus about prices because their system is the most expensive. Although the...
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Relationship, Product, Value
Protenus has definitely helped with our HIPAA compliance. We were able to detect a HIPAA violation...
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Product
We are able to monitor things in almost real time with Protenus. The product is user friendly; it is...
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Product
The solution allows for easy access to real-time data and flags false positives so that things start...
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Product
The vendor has a VIP audit that they do with our high-profile individuals. Patient Privacy...
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Relationship
There are a couple of things that I would like to see in the product that are not currently there,...
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Product
I like the product’s ability to do updates in a bulk format, but I am not able to add attachments in...
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Product
I have always thought that Protenus had a better product than their competitors from an interface...
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Product
The fact that Patient Privacy Monitoring interfaces with our EMR is fantastic. Patient Privacy...
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Product
Protenus’ automation is better than other vendors' automation. Protenus has many more automated...
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Loyalty
I think my satisfaction will be higher next year because I feel like the AI features will be hitting...
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Relationship, Operations
I would tell a friend that Protenus’ implementation team is very supportive. We use their case...
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Product, Value
Because of Protenus' system, we have eyes on how our EMR is being used. We can act based on the...
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Loyalty, Product
Some enhancements to the system would be nice. We would like the Protenus system to have greater...
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Value
Protenus' system is the best on the market for what it does. It adds quality and value to any...
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Culture, Value
Our previous vendor left a bad taste in my mouth. There were always new fees being added on, and...
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Product
The solution integrates seemingly seamlessly with Epic's system. We merged with a different medical...
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Relationship
Our customer service representative is very good about responding to our requests. We also had a...
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Operations
Our implementations with Protenus have been seamless. An update comes in, they give us the heads-up,...
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Operations
We are not capitalizing on the vendor's training. They have regular webinars and events available,...
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Product
On the interface, there are little navigational issues. It is not intuitive. When we start an...
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Relationship, Product
There are more alerts than we have the staff to investigate. We are over capability. The problem is...
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Operations
During the implementation, Protenus kept every promise and every timeline. We had trouble making the...
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Relationship, Relationship, Product, Product
If someone asked me about Patient Privacy Monitoring, I would tell them that it gives me the basics...
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Product, Product
Patient Privacy Monitoring has been very helpful in looking for potential misuse of patient records....
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Value, Value
Protenus’ charges have been very reasonable.
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Operations, Operations
The trainers from Protenus were very hands on and had a lot of availability. If I had any issues, I...
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Product, Product
We have had some challenges with integration, but some of the challenges are certainly on our side....
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Product, Product, Value, Value
I would tell a peer that Patient Privacy Monitoring has been a big upgrade from what we had before...
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Product, Product
I like that Patient Privacy Monitoring gives me alerts for suspicious activity, and I like that I...
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Product, Product
Unfortunately, with our small organization, I get a lot of false negatives or false positives with...
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Loyalty, Loyalty, Product, Product
We got Patient Privacy Monitoring because our EMR gives users access to everything in the system....
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Value, Value
As far as I know, we have not had to pay for any upgrades or any add-on features with Patient...
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Relationship, Relationship, Operations, Operations
Protenus sends emails all the time for training, and they also have a forum for users and things...
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Relationship, Relationship, Product, Product
I think Patient Privacy Monitoring does a good job of interacting with other systems. However,...
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Product, Product
Patient Privacy Monitoring has never crashed on us, and it has always been accessible.
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Relationship, Relationship
Protenus’ support team has responded to me each time I have tried to get ahold of them.
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Relationship, Relationship, Product, Product
Protenus has an AI system that is monitoring things and giving us cases on a weekly basis. That...
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Relationship, Relationship
Protenus is always looking at different ways to add things in, and they have small groups of people...
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Product, Product
Generally, things with Protenus are going pretty well. Patient Privacy Monitoring is doing what it...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
There are some things in Patient Privacy Monitoring that we would like to tweak or work out in the...
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Relationship, Relationship
It is clear to me that Protenus has gotten feedback telling them to share more of their...
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Relationship, Relationship
We had one customer service manager that maybe didn’t know the product well enough or didn’t...
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Culture, Culture, Value, Value
With the way that our contract is written, I think Protenus avoids charging for every little thing,...
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Relationship, Relationship, Product, Product
There is some kind of breakdown with the upgrades in Patient Privacy Monitoring, and I don't know...
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