Apex
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
We have had some integration challenges with Apex, and so we are interested in another product. We...
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Relationship
In general, Provation has done pretty well at keeping their promises, but there hasn't been a lot of...
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Relationship, Product
Apex has worked pretty well for our users; they are not complaining about it. We were able to expand...
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Loyalty, Product
The product has been a good workhorse for us and for our workflows. It has been really established....
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Operations
During our integration, the vendor was all hands on deck. They provided a lot of resources, and we...
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Relationship
The product is tailored specifically to what we do. Provation has medical personnel that help on the...
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Relationship
There have been a few hiccups in some phone calls with Provation’s support people. The knowledge of...
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Relationship
We have touched base with quite a few of the vendor’s executives. We have a good relationship with them....
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Value
Everything is so expensive nowadays, so if my corporate team and operations people aren't...
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Relationship
Things have gone well with Provation. They are very open to feedback and criticism of the product....
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Product
The system provides a streamlined process for getting pictures and information from one area to...
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Relationship
The only issue I have had with Apex was the one time I was on hold with the vendor's support people...
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Operations
We haven't received any ongoing training since we initially got the product. When we first got it,...
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Relationship
Apex absolutely solved the problem that we needed to be solved.
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Product
Sometimes we have to go offline to upload images. I would like for it to be easier and for us to...
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Relationship
We have had very few problems. There is not always somebody available, so the vendor has to call us...
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Relationship
I get emails from the vendor when changes and things occur. I have very little experience with...
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Value
If we knew what we know now when we were deciding to upgrade Apex, we would have stayed with the...
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Relationship
Apex is supporting us, but the answers we get from it might not be the answers we want. Apex is...
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Operations
There is a huge lack of training from Provation.
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Product, Value
We would love it if Apex had the capability for a facility to have a professional charge come...
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Relationship, Product
Apex does what we need it to do. And Apex works perfectly hand in hand with another solution we have....
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Product
I would tell others that Apex is good for record keeping. It is super simple to find our records...
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Product
We would really like to have some way to communicate with others while in the chart, but we don't...
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Product
I love Apex. I would tell others that Apex is very customizable. That is my favorite thing about the...
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Operations
Provation meets with us on a regular basis, although their training doesn’t always spill over to our...
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Product
Sometimes Apex’s interoperability isn’t the greatest. We have a bit of a problem with the way Apex...
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Product
I would tell someone looking at Apex that it is easy to use and that any problems we have are taken...
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Relationship
We have asked for things in a few areas, and those things haven't happened yet. But for the most...
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Product
It would be nice to have better functionality with Apex’s scheduling area. When we schedule...
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Relationship, Product
Sometimes Apex can be a little slow when we are trying to switch from one thing to another. And it...
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Relationship
I really like Provation's technical support. It is outstanding. Provation has always been very...
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Product
Upgrades for Apex happen behind the scenes, so we don't even know about them.
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Operations
Provation has online training within Apex that we can get to.
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Relationship
When we call Provation for support and resources, the vendor’s people are very available and...
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Product
Apex doesn't always have everything we need to document what we want to say. It seems to have a bit...
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Product
Apex is one of those programs that is easy to use right off the bat. It lays out a concise,...
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Product
Apex can glitch sometimes. Sometimes there is a Wi-Fi issue. We have laptops in the admission...
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Operations
Provation did conference calls with the doctors for initial training to make them more comfortable...
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Product
We have had some hiccups here and there. Our doctors don't enjoy how their reports are formatted....
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Product
When we cancel a patient in our EMR, things aren't necessarily canceled in Apex. It is not hard to...
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Relationship
The vendor's support is pretty good. We can call in, and Provation can jump onto our computer if...
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Loyalty, Value
We switched to Apex because the servers of our previous product were at the end of their lives. To...
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Operations
Moving from our previous solution to Apex was a very seamless process. After our training with the...
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Loyalty, Product
We like the accuracy of Apex's documentation. With our previous system, we did our documentation...
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Loyalty
We decided to go with Apex based on what we could do with the software. Using our previous system...
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Operations, Product
It has been fairly easy for our providers to accept and implement Provation’s product. The vendor...
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Product
As far as integration goes, the other systems we use can’t interface with Provation's system. They...
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Product
The product is easy to use once it is up and running. The learning curve is not steep. The product...
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Product
Apex is a solid product. There are functionalities in the system so that people coming off paper and...
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Loyalty, Product
Apex is a quality product. It is one of the best products on the market today. I would buy it again...
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Operations
Provation’s implementation and upgrades have been fine. Any of the upgrades have been done by a...
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Relationship
Provation’s support of our integration goals is very high. But integration hasn’t happened because...
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Relationship
Provation knows about a problem before we do. For example, we recently had a problem where one...
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Relationship
I have a pretty good relationship with everybody at Provation. Nobody makes me feel like I am not...
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Product
Apex is extremely user friendly. We can have new staff members and people that aren't computer...
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Operations
We went live with very minimal training. It was great. I love Provation’s training. Provation has...
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Loyalty, Product
There are a couple of things that Provation is working on, like the electronic signature pad....
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Culture, Relationship
Provation is fair, and I like the company; they are way better than other vendors I have worked...
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Relationship
Provation’s support team is very good. It is way better than other vendors’ support teams....
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Product
The way we get our management reports is not as user friendly in Apex as it was in the old system....
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Loyalty, Product
One thing that I don’t like about Apex is that it doesn't take canceled cases off of our list. It...
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Relationship, Product
If Provation fixed the issues we have with Apex, that would make life easier, but those issues have...
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Product
The reports look fine in Apex, and the physician documentation and customizability are very easy. It...
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Product
I loved Provation MD, and I am not as happy with the vendor's cloud product Apex. It is not as user...
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Operations
When we implemented the product, the vendor sent us a lot of support, which was great. However, we...
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Relationship, Operations
Provation has been really good and receptive to feedback. We were having some problems with...
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Operations
Provation had a training center that we went to, and it had videos and PowerPoint presentations to...
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Loyalty, Product
There are upgrades that are coming from Provation that aren't here yet, but I know we are on the...
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Product
The product is a bit clumsy at times. There are some things that the vendor can do to improve it....
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Loyalty, Relationship
We meet with the vendor regularly to discuss updates. We will keep doing that for a little while,...
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Relationship
The vendor fixed some things from my list that I hadn't even shared with them. They are proactive.
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Value
The product is expensive, but it is worth it for all the flexibility we now have that we didn't have...
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Loyalty, Relationship
We will continue to be satisfied with the vendor because they have listened to all of our feedback...
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