Apex
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Physician

Implementation and Training

Moving from our previous solution to Apex was a very seamless process. After our training with the...

Mar 2023
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Physician

Functionality and Upgrades

We like the accuracy of Apex's documentation. With our previous system, we did our documentation...

Mar 2023
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Physician

Technology

We decided to go with Apex based on what we could do with the software. Using our previous system...

Mar 2023
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Director

Functionality and Upgrades

It has been fairly easy for our providers to accept and implement Provation’s product. The vendor...

Feb 2023
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Director

Other Observations & Comments

As far as integration goes, the other systems we use can’t interface with Provation's system. They...

Dec 2022
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Director

Functionality and Upgrades

The product is easy to use once it is up and running. The learning curve is not steep. The product...

Dec 2022
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Director

Lessons Learned

Apex is a solid product. There are functionalities in the system so that people coming off paper and...

Dec 2022
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Director

Future Outlook

Apex is a quality product. It is one of the best products on the market today. I would buy it again...

Dec 2022
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Director

Implementation and Training

Provation’s implementation and upgrades have been fine. Any of the upgrades have been done by a...

Dec 2022
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Manager

Interfacing and Integration

Provation’s support of our integration goals is very high. But integration hasn’t happened because...

Dec 2022
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Manager

Service and Support

Provation knows about a problem before we do. For example, we recently had a problem where one...

Dec 2022
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Manager

Relationship

I have a pretty good relationship with everybody at Provation. Nobody makes me feel like I am not...

Dec 2022
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Manager

Functionality and Upgrades

Apex is extremely user friendly. We can have new staff members and people that aren't computer...

Dec 2022
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Manager

Implementation and Training

We went live with very minimal training. It was great. I love Provation’s training. Provation has...

Dec 2022
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Manager

Future Outlook

There are a couple of things that Provation is working on, like the electronic signature pad....

Dec 2022
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Manager

Relationship

Provation is fair, and I like the company; they are way better than other vendors I have worked...

Dec 2022
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Manager

Service and Support

Provation’s support team is very good. It is way better than other vendors’ support teams....

Dec 2022
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Manager

Functionality and Upgrades

The way we get our management reports is not as user friendly in Apex as it was in the old system....

Dec 2022
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Manager

Functionality and Upgrades

One thing that I don’t like about Apex is that it doesn't take canceled cases off of our list. It...

Dec 2022
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Manager

Service and Support

If Provation fixed the issues we have with Apex, that would make life easier, but those issues have...

Dec 2022
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Manager

Functionality and Upgrades

The reports look fine in Apex, and the physician documentation and customizability are very easy. It...

Dec 2022
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Manager

Functionality and Upgrades

I loved Provation MD, and I am not as happy with the vendor's cloud product Apex. It is not as user...

Dec 2022
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Manager

Service and Support

When we implemented the product, the vendor sent us a lot of support, which was great. However, we...

Oct 2022
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Manager

Service and Support

Provation has been really good and receptive to feedback. We were having some problems with...

Oct 2022
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Manager

Implementation and Training

Provation had a training center that we went to, and it had videos and PowerPoint presentations to...

Oct 2022
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Manager

Future Outlook

There are upgrades that are coming from Provation that aren't here yet, but I know we are on the...

Oct 2022
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Manager

Functionality and Upgrades

The product is a bit clumsy at times. There are some things that the vendor can do to improve it....

Oct 2022
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Manager

Relationship

We meet with the vendor regularly to discuss updates. We will keep doing that for a little while,...

Oct 2022
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Manager

Relationship

The vendor fixed some things from my list that I hadn't even shared with them. They are proactive.

Oct 2022
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Manager

ROI / Cost

The product is expensive, but it is worth it for all the flexibility we now have that we didn't have...

Oct 2022
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Manager

Future Outlook

We will continue to be satisfied with the vendor because they have listened to all of our feedback...

Oct 2022
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Manager

Implementation and Training

I have not been trained personally, but the training my team received from Provation was very...

Jul 2022
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Manager

Functionality and Upgrades

End users within our organization like the functionality of Apex for its ease of use and customization....

Jul 2022
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Manager

Interfacing and Integration

Apex is great because it has the capability to integrate very well with other systems and send...

Jul 2022
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Manager

Service and Support

I work closely with our analysts, and they give good insight into how the vendor is very responsive...

Jul 2022
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Director

Relationship

Provation has been a very good vendor. They have been with us every step of the way. Provation is...

Jun 2022
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Director

Functionality and Upgrades

Our experience with the product has been very positive. Apex is web based, so it fits in nicely with...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

In the past, before Apex came out, we were under pressure to get a new product, but the cost was...

May 2022
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Director

Functionality and Upgrades

Provation does well with their online training information. They are very good at giving us a...

May 2022
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Director

Relationship

If Provation had a local representative, that would be fabulous. Provation is very good at telephone...

May 2022
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Director

Functionality and Upgrades

The move to clinical documentation in ambulatory surgery centers is imminent. It isn't required yet,...

May 2022
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Director

Functionality and Upgrades

We have had some glitches in the product, but Provation fixed the glitches pretty quickly. When...

May 2022
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Director

Implementation and Training

The vendor was excellent with training. They were on-site and answered questions. The vendor was...

May 2022
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Director

Sales and Contracting

The product has been able to do more than the vendor initially thought it would do.

May 2022
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Director

Relationship

I make recommendations, and the vendor tries to accommodate my recommendations. The product still...

May 2022
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Director

Other Observations & Comments

I want to do some things that the product can't do. For example, when a patient comes in and I put...

May 2022
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