Apex Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Operations

I haven’t done any training for Apex in years. I didn’t even know there was training for it.

Apr 2024
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Manager

Relationship

Provation’s support involves a lot of being on hold and being transferred to the next person or...

Apr 2024
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Manager

Product

Apex is fairly simple to use, and there aren't too many buttons or places to look at. The solution...

Apr 2024
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Manager

Product

I don’t think I would buy Apex again. Our providers were used to Provation MD, and they are not...

Feb 2024
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Manager

Product

There is a lot that I like about Apex. The product works and is easy. For nursing specifically,...

Feb 2024
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Manager

Product

There are a few things that we wish Apex had, and we have asked for those things for years. We like...

Feb 2024
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Manager

Loyalty, Product

Registering our patients is difficult. We use Apex exclusively. I think Apex is set up for hospital...

Feb 2024
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Manager

Product

In terms of integration, the pathology workflow seems to be going well. Our pathology company can...

Feb 2024
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Manager

Culture, Value

Apex is very expensive for what we are getting, and we can’t use some of the functionality that we...

Feb 2024
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Manager

Relationship

Provation’s phone support people are great and helpful, and they can tell us how Apex is supposed to...

Feb 2024
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Manager

Operations, Product

The physicians had a really big learning curve when learning Apex. Also, some of our physicians...

Feb 2024
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Manager

Operations

Provation’s people that we worked with for the go-live and the implementation were fantastic. They...

Feb 2024
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Manager

Loyalty

Our satisfaction with Apex will improve because we are going to implement an interface with the...

Feb 2024
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Manager

Relationship, Operations, Product

I don't get as much time to prepare for upgrades as I used to, and sometimes things change in Apex...

Feb 2024
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Manager

Relationship

Provation’s support people aren't always helpful when Apex is not working the way it should be or...

Feb 2024
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Manager

Culture

We haven't gotten any other charges from Provation other than what was in the original contract.

Feb 2024
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Manager

Operations

Apex’s updates are passive, so the vendor doesn't notify us about them. We just log in, and there is...

Feb 2024
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Manager

Product, Value

Apex makes a beautifully laid out note, which improves patient satisfaction and makes it easier for...

Feb 2024
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Manager

Relationship, Product

I never have a problem with the product.

Nov 2023
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Director

Product

I know the pitfalls of Apex. From a provider standpoint, the tool is a solid front-end system. From...

Oct 2023
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CMIO

Loyalty, Value

We have had some integration challenges with Apex, and so we are interested in another product. We...

Sep 2023
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CMIO

Relationship

In general, Provation has done pretty well at keeping their promises, but there hasn't been a lot of...

Sep 2023
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CMIO

Relationship, Product

Apex has worked pretty well for our users; they are not complaining about it. We were able to expand...

Sep 2023
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CMIO

Loyalty, Product

The product has been a good workhorse for us and for our workflows. It has been really established....

Sep 2023
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Manager

Operations

During our integration, the vendor was all hands on deck. They provided a lot of resources, and we...

Sep 2023
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Manager

Relationship

The product is tailored specifically to what we do. Provation has medical personnel that help on the...

Sep 2023
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Manager

Relationship

There have been a few hiccups in some phone calls with Provation’s support people. The knowledge of...

Sep 2023
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Manager

Relationship

We have touched base with quite a few of the vendor’s executives. We have a good relationship with them....

Sep 2023
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Manager

Value

Everything is so expensive nowadays, so if my corporate team and operations people aren't...

Sep 2023
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Manager

Relationship

Things have gone well with Provation. They are very open to feedback and criticism of the product....

Sep 2023
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Manager

Product

The system provides a streamlined process for getting pictures and information from one area to...

Jun 2023
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Manager

Relationship

The only issue I have had with Apex was the one time I was on hold with the vendor's support people...

Jun 2023
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Manager

Operations

We haven't received any ongoing training since we initially got the product. When we first got it,...

Jun 2023
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Director

Relationship

Apex absolutely solved the problem that we needed to be solved.

Apr 2023
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Director

Product

Sometimes we have to go offline to upload images. I would like for it to be easier and for us to...

Apr 2023
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Director

Relationship

We have had very few problems. There is not always somebody available, so the vendor has to call us...

Apr 2023
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Director

Relationship

I get emails from the vendor when changes and things occur. I have very little experience with...

Apr 2023
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