Apex Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Loyalty, Product

Apex has a Power BI module. It's limited because it's a limited license with Microsoft, but you can...

Jan 2025
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COO

Relationship

Provation’s support always gets back to you with what the issue is and usually what the resolution...

Jan 2025
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COO

Operations

There is no ongoing training for Apex. It's not necessary. When they roll out a new part of the...

Jan 2025
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COO

Relationship, Product

I’ve asked Provation for things and they'll get to it, but it hasn't come yet. There's stuff I want...

Jan 2025
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COO

Product

I want more data. It's a twofold problem in my opinion. One is there are some Microsoft issues that...

Jan 2025
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COO

Loyalty, Product

When we did an evaluation of this project before we went to Apex, we looked at a couple of the other...

Jan 2025
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COO

Product

The duration that you're on the Apex product provides your level of satisfaction and frustration or...

Jan 2025
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COO

Product

We have too much data on Apex to get off it. When we're looking at a set particular procedure and...

Jan 2025
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COO

Product

We've been on the Apex system for a few years. I have some doctors I still help often to make sure...

Jan 2025
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Manager

Operations

I haven’t done any training for Apex in years. I didn’t even know there was training for it.

Apr 2024
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Manager

Relationship

Provation’s support involves a lot of being on hold and being transferred to the next person or...

Apr 2024
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Manager

Product

Apex is fairly simple to use, and there aren't too many buttons or places to look at. The solution...

Apr 2024
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Manager

Product

I don’t think I would buy Apex again. Our providers were used to Provation MD, and they are not...

Feb 2024
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Manager

Product

There is a lot that I like about Apex. The product works and is easy. For nursing specifically,...

Feb 2024
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Manager

Product

There are a few things that we wish Apex had, and we have asked for those things for years. We like...

Feb 2024
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Manager

Loyalty, Product

Registering our patients is difficult. We use Apex exclusively. I think Apex is set up for hospital...

Feb 2024
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Manager

Product

In terms of integration, the pathology workflow seems to be going well. Our pathology company can...

Feb 2024
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Manager

Culture, Value

Apex is very expensive for what we are getting, and we can’t use some of the functionality that we...

Feb 2024
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Manager

Relationship

Provation’s phone support people are great and helpful, and they can tell us how Apex is supposed to...

Feb 2024
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Manager

Operations, Product

The physicians had a really big learning curve when learning Apex. Also, some of our physicians...

Feb 2024
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Manager

Operations

Provation’s people that we worked with for the go-live and the implementation were fantastic. They...

Feb 2024
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Manager

Loyalty

Our satisfaction with Apex will improve because we are going to implement an interface with the...

Feb 2024
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Manager

Relationship, Operations, Product

I don't get as much time to prepare for upgrades as I used to, and sometimes things change in Apex...

Feb 2024
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Manager

Relationship

Provation’s support people aren't always helpful when Apex is not working the way it should be or...

Feb 2024
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Manager

Culture

We haven't gotten any other charges from Provation other than what was in the original contract.

Feb 2024
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Manager

Operations

Apex’s updates are passive, so the vendor doesn't notify us about them. We just log in, and there is...

Feb 2024
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Manager

Product, Value

Apex makes a beautifully laid out note, which improves patient satisfaction and makes it easier for...

Feb 2024
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