Apex Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
There are things that we have asked for that I know are difficult for Provation to deliver. They are...
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Product
Apex is a Windows-based product. We never even see the upgrades occurring. We get a notification...
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Loyalty, Product
Unless someone is totally against using computers, people can usually pick up Apex within two or...
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Relationship
Provation is very good at solving problems. They don't give up. I had a case where we were working...
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Loyalty
I don't think my satisfaction with Apex is going to change in 12 months. I think it is going to stay...
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Relationship, Operations
When I tell Provation about things that I want in the solution, I'm not looking only at things that...
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Value
I would absolutely buy Apex again. From the standpoint of imaging and the way it works internally so...
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Operations
Our initial training was good. Provation offers some very good online training. They do webinars on...
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Operations
Provation did fairly well with our implementation. The issue with them was that they had a set...
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Product
Our physicians are really pleased with Apex. Our business office users of Apex are pretty happy with...
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Relationship
Sometimes, we can call the vendor's support people, and they will get on top of things and take care...
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Relationship, Product
We haven't had any issues with Apex. It has always been stable and responsive, and it does exactly...
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Value
In terms of the system's operative note piece, I would recommend Apex, but in terms of price, I...
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Loyalty, Product
Apex has a Power BI module. It's limited because it's a limited license with Microsoft, but you can...
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Relationship
Provation’s support always gets back to you with what the issue is and usually what the resolution...
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Operations
There is no ongoing training for Apex. It's not necessary. When they roll out a new part of the...
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Relationship, Product
I’ve asked Provation for things and they'll get to it, but it hasn't come yet. There's stuff I want...
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Product
I want more data. It's a twofold problem in my opinion. One is there are some Microsoft issues that...
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Loyalty, Product
When we did an evaluation of this project before we went to Apex, we looked at a couple of the other...
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Product
The duration that you're on the Apex product provides your level of satisfaction and frustration or...
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Product
We have too much data on Apex to get off it. When we're looking at a set particular procedure and...
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Product
We've been on the Apex system for a few years. I have some doctors I still help often to make sure...
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