Apex
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CMIO

Loyalty, Value

We have had some integration challenges with Apex, and so we are interested in another product. We...

Sep 2023
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CMIO

Relationship

In general, Provation has done pretty well at keeping their promises, but there hasn't been a lot of...

Sep 2023
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CMIO

Relationship, Product

Apex has worked pretty well for our users; they are not complaining about it. We were able to expand...

Sep 2023
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(0)
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CMIO

Loyalty, Product

The product has been a good workhorse for us and for our workflows. It has been really established....

Sep 2023
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(0)
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Manager

Operations

During our integration, the vendor was all hands on deck. They provided a lot of resources, and we...

Sep 2023
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(0)
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Manager

Relationship

The product is tailored specifically to what we do. Provation has medical personnel that help on the...

Sep 2023
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Manager

Relationship

There have been a few hiccups in some phone calls with Provation’s support people. The knowledge of...

Sep 2023
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Manager

Relationship

We have touched base with quite a few of the vendor’s executives. We have a good relationship with them....

Sep 2023
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Manager

Value

Everything is so expensive nowadays, so if my corporate team and operations people aren't...

Sep 2023
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Manager

Relationship

Things have gone well with Provation. They are very open to feedback and criticism of the product....

Sep 2023
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(0)
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Manager

Product

The system provides a streamlined process for getting pictures and information from one area to...

Jun 2023
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(0)
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Manager

Relationship

The only issue I have had with Apex was the one time I was on hold with the vendor's support people...

Jun 2023
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Manager

Operations

We haven't received any ongoing training since we initially got the product. When we first got it,...

Jun 2023
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Director

Relationship

Apex absolutely solved the problem that we needed to be solved.

Apr 2023
||
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Director

Product

Sometimes we have to go offline to upload images. I would like for it to be easier and for us to...

Apr 2023
||
(0)
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Director

Relationship

We have had very few problems. There is not always somebody available, so the vendor has to call us...

Apr 2023
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Director

Relationship

I get emails from the vendor when changes and things occur. I have very little experience with...

Apr 2023
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Analyst/Coordinator

Value

If we knew what we know now when we were deciding to upgrade Apex, we would have stayed with the...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship

Apex is supporting us, but the answers we get from it might not be the answers we want. Apex is...

Apr 2023
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Analyst/Coordinator

Operations

There is a huge lack of training from Provation.

Apr 2023
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Analyst/Coordinator

Product, Value

We would love it if Apex had the capability for a facility to have a professional charge come...

Apr 2023
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Manager

Relationship, Product

Apex does what we need it to do. And Apex works perfectly hand in hand with another solution we have....

Apr 2023
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Manager

Product

I would tell others that Apex is good for record keeping. It is super simple to find our records...

Apr 2023
||
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Manager

Product

We would really like to have some way to communicate with others while in the chart, but we don't...

Apr 2023
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Manager

Product

I love Apex. I would tell others that Apex is very customizable. That is my favorite thing about the...

Apr 2023
||
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Manager

Operations

Provation meets with us on a regular basis, although their training doesn’t always spill over to our...

Apr 2023
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Manager

Product

Sometimes Apex’s interoperability isn’t the greatest. We have a bit of a problem with the way Apex...

Apr 2023
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Director

Product

I would tell someone looking at Apex that it is easy to use and that any problems we have are taken...

Apr 2023
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Manager

Relationship

We have asked for things in a few areas, and those things haven't happened yet. But for the most...

Apr 2023
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Manager

Product

It would be nice to have better functionality with Apex’s scheduling area. When we schedule...

Apr 2023
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Manager

Relationship, Product

Sometimes Apex can be a little slow when we are trying to switch from one thing to another. And it...

Apr 2023
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Nurse

Relationship

I really like Provation's technical support. It is outstanding. Provation has always been very...

Apr 2023
||
(0)
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Manager

Product

Upgrades for Apex happen behind the scenes, so we don't even know about them.

Apr 2023
||
(0)
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Manager

Operations

Provation has online training within Apex that we can get to.

Apr 2023
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Manager

Relationship

When we call Provation for support and resources, the vendor’s people are very available and...

Apr 2023
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Manager

Product

Apex doesn't always have everything we need to document what we want to say. It seems to have a bit...

Apr 2023
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Manager

Product

Apex is one of those programs that is easy to use right off the bat. It lays out a concise,...

Apr 2023
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Nurse

Product

Apex can glitch sometimes. Sometimes there is a Wi-Fi issue. We have laptops in the admission...

Mar 2023
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Nurse

Operations

Provation did conference calls with the doctors for initial training to make them more comfortable...

Mar 2023
||
(0)
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Nurse

Product

We have had some hiccups here and there. Our doctors don't enjoy how their reports are formatted....

Mar 2023
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(0)
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Nurse

Product

When we cancel a patient in our EMR, things aren't necessarily canceled in Apex. It is not hard to...

Mar 2023
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Nurse

Relationship

The vendor's support is pretty good. We can call in, and Provation can jump onto our computer if...

Mar 2023
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(0)
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Nurse

Loyalty, Value

We switched to Apex because the servers of our previous product were at the end of their lives. To...

Mar 2023
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Physician

Operations

Moving from our previous solution to Apex was a very seamless process. After our training with the...

Mar 2023
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(0)
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Physician

Loyalty, Product

We like the accuracy of Apex's documentation. With our previous system, we did our documentation...

Mar 2023
||
(0)
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Physician

Loyalty

We decided to go with Apex based on what we could do with the software. Using our previous system...

Mar 2023
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(0)
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Director

Operations, Product

It has been fairly easy for our providers to accept and implement Provation’s product. The vendor...

Feb 2023
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(0)
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Director

Product

As far as integration goes, the other systems we use can’t interface with Provation's system. They...

Dec 2022
||
(0)
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Director

Product

The product is easy to use once it is up and running. The learning curve is not steep. The product...

Dec 2022
||
(0)
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Director

Product

Apex is a solid product. There are functionalities in the system so that people coming off paper and...

Dec 2022
||
(0)
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Director

Loyalty, Product

Apex is a quality product. It is one of the best products on the market today. I would buy it again...

Dec 2022
||
(0)
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Director

Operations

Provation’s implementation and upgrades have been fine. Any of the upgrades have been done by a...

Dec 2022
||
(0)
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Manager

Relationship

Provation’s support of our integration goals is very high. But integration hasn’t happened because...

Dec 2022
||
(0)
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Manager

Relationship

Provation knows about a problem before we do. For example, we recently had a problem where one...

Dec 2022
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(0)
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Manager

Relationship

I have a pretty good relationship with everybody at Provation. Nobody makes me feel like I am not...

Dec 2022
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Manager

Product

Apex is extremely user friendly. We can have new staff members and people that aren't computer...

Dec 2022
||
(0)
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Manager

Operations

We went live with very minimal training. It was great. I love Provation’s training. Provation has...

Dec 2022
||
(0)
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Manager

Loyalty, Product

There are a couple of things that Provation is working on, like the electronic signature pad....

Dec 2022
||
(0)
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Manager

Culture, Relationship

Provation is fair, and I like the company; they are way better than other vendors I have worked...

Dec 2022
||
(0)
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Manager

Relationship

Provation’s support team is very good. It is way better than other vendors’ support teams....

Dec 2022
||
(0)
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Manager

Product

The way we get our management reports is not as user friendly in Apex as it was in the old system....

Dec 2022
||
(0)
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Manager

Loyalty, Product

One thing that I don’t like about Apex is that it doesn't take canceled cases off of our list. It...

Dec 2022
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(0)
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Manager

Relationship, Product

If Provation fixed the issues we have with Apex, that would make life easier, but those issues have...

Dec 2022
||
(0)
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Manager

Product

The reports look fine in Apex, and the physician documentation and customizability are very easy. It...

Dec 2022
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(0)
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Manager

Product

I loved Provation MD, and I am not as happy with the vendor's cloud product Apex. It is not as user...

Dec 2022
||
(0)
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Manager

Operations

When we implemented the product, the vendor sent us a lot of support, which was great. However, we...

Oct 2022
||
(0)
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Manager

Relationship, Operations

Provation has been really good and receptive to feedback. We were having some problems with...

Oct 2022
||
(0)
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Manager

Operations

Provation had a training center that we went to, and it had videos and PowerPoint presentations to...

Oct 2022
||
(0)
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Manager

Loyalty, Product

There are upgrades that are coming from Provation that aren't here yet, but I know we are on the...

Oct 2022
||
(0)
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Manager

Product

The product is a bit clumsy at times. There are some things that the vendor can do to improve it....

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

We meet with the vendor regularly to discuss updates. We will keep doing that for a little while,...

Oct 2022
||
(0)
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Manager

Relationship

The vendor fixed some things from my list that I hadn't even shared with them. They are proactive.

Oct 2022
||
(0)
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Manager

Value

The product is expensive, but it is worth it for all the flexibility we now have that we didn't have...

Oct 2022
||
(0)
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Manager

Loyalty, Relationship

We will continue to be satisfied with the vendor because they have listened to all of our feedback...

Oct 2022
||
(0)
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