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User Commentary
Operations
I haven’t done any training for Apex in years. I didn’t even know there was training for it.
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Relationship
Provation’s support involves a lot of being on hold and being transferred to the next person or...
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Product
Apex is fairly simple to use, and there aren't too many buttons or places to look at. The solution...
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Product
I don’t think I would buy Apex again. Our providers were used to Provation MD, and they are not...
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Product
There is a lot that I like about Apex. The product works and is easy. For nursing specifically,...
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Product
There are a few things that we wish Apex had, and we have asked for those things for years. We like...
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Loyalty, Product
Registering our patients is difficult. We use Apex exclusively. I think Apex is set up for hospital...
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Product
In terms of integration, the pathology workflow seems to be going well. Our pathology company can...
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Culture, Value
Apex is very expensive for what we are getting, and we can’t use some of the functionality that we...
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Relationship
Provation’s phone support people are great and helpful, and they can tell us how Apex is supposed to...
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Operations, Product
The physicians had a really big learning curve when learning Apex. Also, some of our physicians...
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Operations
Provation’s people that we worked with for the go-live and the implementation were fantastic. They...
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Loyalty
Our satisfaction with Apex will improve because we are going to implement an interface with the...
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Relationship, Operations, Product
I don't get as much time to prepare for upgrades as I used to, and sometimes things change in Apex...
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Relationship
Provation’s support people aren't always helpful when Apex is not working the way it should be or...
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Culture
We haven't gotten any other charges from Provation other than what was in the original contract.
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Operations
Apex’s updates are passive, so the vendor doesn't notify us about them. We just log in, and there is...
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Product, Value
Apex makes a beautifully laid out note, which improves patient satisfaction and makes it easier for...
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Relationship, Product
I never have a problem with the product.
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Product
I know the pitfalls of Apex. From a provider standpoint, the tool is a solid front-end system. From...
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Loyalty, Value
We have had some integration challenges with Apex, and so we are interested in another product. We...
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Relationship
In general, Provation has done pretty well at keeping their promises, but there hasn't been a lot of...
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Relationship, Product
Apex has worked pretty well for our users; they are not complaining about it. We were able to expand...
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Loyalty, Product
The product has been a good workhorse for us and for our workflows. It has been really established....
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Operations
During our integration, the vendor was all hands on deck. They provided a lot of resources, and we...
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Relationship
The product is tailored specifically to what we do. Provation has medical personnel that help on the...
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Relationship
There have been a few hiccups in some phone calls with Provation’s support people. The knowledge of...
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Relationship
We have touched base with quite a few of the vendor’s executives. We have a good relationship with them....
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Value
Everything is so expensive nowadays, so if my corporate team and operations people aren't...
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Relationship
Things have gone well with Provation. They are very open to feedback and criticism of the product....
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Product
The system provides a streamlined process for getting pictures and information from one area to...
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Relationship
The only issue I have had with Apex was the one time I was on hold with the vendor's support people...
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Operations
We haven't received any ongoing training since we initially got the product. When we first got it,...
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