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KLAS Research Director - Aaron Gleave
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Aaron Gleave

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aaron.gleave@klasresearch.com

 
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User Commentary

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Director

Provation has been amazing. I haven’t had any problems. The only thing we are working through is our...

Jun 2021
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Director

The charges go through corporate, and I think that there is a flat charge. To my knowledge,...

Jun 2021
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Director

I am part of a team that meets regularly with the executives, and they really listen to our input,...

Jun 2021
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(0)
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Director

If Provation comes up with the changes we have talked about, then my score will probably increase....

Jun 2021
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(0)
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Director

The physicians had Provation MD, so when we went to Apex, it was a very easy transition. We were...

Jun 2021
||
(0)
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Director

I like the system. It is easy to learn and use, and it is all inclusive. I don’t have any issues...

Jun 2021
||
(0)
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Director

The only thing I don’t like is that the system doesn’t save things. If someone came in today and had...

Jun 2021
||
(0)
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Director

The product is user friendly, but there is room for improvement. It is easier to use than other EMRs....

May 2021
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(0)
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Director

The technical support people need to be more efficient and provide faster service.

May 2021
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(0)
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Director

The solution is really simple to use. When the order is given verbally by the physician, we put it...

May 2021
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(0)
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Director

When we first got Provation MD, Provation went absolutely above and beyond what we could expect. I...

May 2021
||
(0)
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Director

The vendor's support team members are knowledgeable. Sometimes we get some new people, and things...

May 2021
||
(0)
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Director

By going to Provation MD, we were able to streamline the staffing by not having to have scribes...

May 2021
||
(0)
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Director

Apex is very intuitive and easy to use. The system can adapt to multispecialty practices. The system...

May 2021
||
(0)
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Director

The template is the template, and I have to work with what it has. I can't make changes to the...

May 2021
||
(0)
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Director

Provation reaches out to us via email to inform us about upgrades or corrections. Provation performs...

May 2021
||
(0)
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Manager

We can document very seamlessly in the system. Users are taken step by step through the process. It...

May 2021
||
(0)
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Manager

The number of specialties built out for the tool is limited. Some of the security audits need to be...

May 2021
||
(0)
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Director

I like Multicaregiver, and what it puts in for the physicians so that they don’t have to chart...

May 2021
||
(0)
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Director

Provation was on-site for the last training. They were right here to help us develop things and put...

May 2021
||
(0)
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Director

We need to get anesthesia on the system.

May 2021
||
(0)
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Director

When I have had to call Provation, the service has been quick. Someone usually answers right away.

May 2021
||
(0)
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Analyst/Coordinator

In my experience working with Provation, they don't charge for every little thing. We have an annual...

Apr 2021
||
(0)
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Analyst/Coordinator

Provation has been great to work with in comparison to other vendors. We call Provation's support if...

Apr 2021
||
(0)
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Director

We had a product previously, and our health system was not happy with its ability to connect into...

Apr 2021
||
(0)
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Director

Our practice really is very happy with Apex. It seems very appropriate for our service line, and it...

Apr 2021
||
(0)
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Analyst/Coordinator

I worked with a lot of people from Provation's implementation team. I put Apex into multiple...

Apr 2021
||
(0)
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Analyst/Coordinator

There is one staff member who has had problems taking pictures with Apex.

Apr 2021
||
(0)
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Analyst/Coordinator

We are probably not taking advantage of all of the offerings that Provation has right now. Our...

Apr 2021
||
(0)
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Director

There hasn’t been a lot of additional training, though there has been some retraining if we lose...

Apr 2021
||
(0)
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Director

We went with Provation because our corporate partner has other centers that are using Apex. We feel...

Apr 2021
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(0)
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Director

I don't hear too much about new things. We would like a little more education on the physician side...

Apr 2021
||
(0)
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Director

When I call the support people directly, they forward the proper instructions on how to handle...

Apr 2021
||
(0)
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Director

In regard to our pain points, we aren't able to upgrade without involving the Provation team and...

Apr 2021
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(0)
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Director

This system works for basic ambulatory surgery centers for our specialty. It works fine but is not...

Apr 2021
||
(0)
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Director

The tech support and the time it takes to get a resolution is a concern.

Apr 2021
||
(0)
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Director

One of our administrator’s complaints is that we get bills for multiple things. We will get a bill...

Apr 2021
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(0)
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Manager

Provation has most definitely kept all of their promises. I have had unbelievable support from...

Apr 2021
||
(0)
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Manager

The training from Provation was very thorough. It wasn't a generic training for everybody; each...

Apr 2021
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(0)
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Manager

From a MIPS standpoint, the interoperability is wonderful. Provation delivers new technology...

Apr 2021
||
(0)
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Manager

It doesn't matter whether a user is young or old or whether he or she is a computer geek. Everybody...

Apr 2021
||
(0)
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CEO/President

The vendor used to have a legacy software system, which was too expensive for us to implement. The...

Apr 2021
||
(0)
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CEO/President

We are happy with the system. The vendor has been very responsive, and I have no concerns with their...

Apr 2021
||
(0)
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CEO/President

One of the weaknesses of the software is the clinical GI side. We see patients in the clinic and...

Apr 2021
||
(0)
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CEO/President

There are certain things that are not perfect, but no EMR is perfect. The things that are coming...

Apr 2021
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(0)
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Manager

There are only two things that I would like to see in Apex that aren't there yet: an electronic...

Apr 2021
||
(0)
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Manager

There isn't a week that goes by that I don't have contact from somebody at Provation just to check...

Apr 2021
||
(0)
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Manager

I actually did a few video calls with people who were considering Apex. I told them that Apex would...

Apr 2021
||
(0)
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Director

We are in discussions to go to the new Apex version. We have a pretty mature operation, and I know...

Mar 2021
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(0)
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Director

When it comes to charging, we have a maintenance contract, so for the most part, the charges are all...

Mar 2021
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(0)
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Director

The product does what it is supposed to do. The interfaces are pretty good. Anytime we have to log...

Mar 2021
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(0)
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Director

There isn't much competition to Provation's system. We know a few of the other systems that are out...

Mar 2021
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(0)
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Director

We are very satisfied with Provation, and we are planning to go with their new system. I am hopeful...

Mar 2021
||
(0)
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Director

The templates and report writers are geared for the type of work that we do. Based on what I have...

Mar 2021
||
(0)
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Director

All of the physicians use Provation's system. They all have to use it; they don't have an option....

Mar 2021
||
(0)
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Director

Because we have invested so much in the solution financially and in terms of time, to go ahead and...

Mar 2021
||
(0)
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Director

I believed in the beginning that Provation was keeping their promises. They worked with us and...

Mar 2021
||
(0)
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Director

There is definitely no ongoing training. I don’t know whether that is our fault because we don’t...

Mar 2021
||
(0)
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Director

Provation works with us on integration, and it is now better than it was. In the beginning, that was...

Mar 2021
||
(0)
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Director

Provation hired a liaison. They figured they have issues with the communication, so at least now I...

Mar 2021
||
(0)
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Director

I would recommend Apex to a gastroenterology center, but I would never recommend Apex to a...

Mar 2021
||
(0)
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Director

It is cumbersome to not be able to get the template without having the vendor involved every step of...

Mar 2021
||
(0)
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Director

I wouldn’t have chosen Provation. Apex is mainly a gastroenterology (GI) platform, and we are doing...

Mar 2021
||
(0)
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Director

We don’t get updates, and then when we find out there is an issue, we call up Provation and say we...

Mar 2021
||
(0)
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Manager

I love Provation. Their support and communication are phenomenal. The PM services are phenomenal in...

Mar 2021
||
(0)
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Manager

Provation does everything we need them to do. The vendor does support, implementations, and...

Mar 2021
||
(0)
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Manager

If anything could make Provation have better value, it would be their customer size rather than...

Mar 2021
||
(0)
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Manager

We selected Apex because of their reputation and technology. They have a really good reputation....

Mar 2021
||
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