Commentary Summary
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User Commentary
Implementation and Training
Moving from our previous solution to Apex was a very seamless process. After our training with the...
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Functionality and Upgrades
We like the accuracy of Apex's documentation. With our previous system, we did our documentation...
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Technology
We decided to go with Apex based on what we could do with the software. Using our previous system...
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Functionality and Upgrades
It has been fairly easy for our providers to accept and implement Provation’s product. The vendor...
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Other Observations & Comments
As far as integration goes, the other systems we use can’t interface with Provation's system. They...
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Functionality and Upgrades
The product is easy to use once it is up and running. The learning curve is not steep. The product...
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Lessons Learned
Apex is a solid product. There are functionalities in the system so that people coming off paper and...
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Future Outlook
Apex is a quality product. It is one of the best products on the market today. I would buy it again...
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Implementation and Training
Provation’s implementation and upgrades have been fine. Any of the upgrades have been done by a...
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Interfacing and Integration
Provation’s support of our integration goals is very high. But integration hasn’t happened because...
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Service and Support
Provation knows about a problem before we do. For example, we recently had a problem where one...
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Relationship
I have a pretty good relationship with everybody at Provation. Nobody makes me feel like I am not...
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Functionality and Upgrades
Apex is extremely user friendly. We can have new staff members and people that aren't computer...
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Implementation and Training
We went live with very minimal training. It was great. I love Provation’s training. Provation has...
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Future Outlook
There are a couple of things that Provation is working on, like the electronic signature pad....
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Relationship
Provation is fair, and I like the company; they are way better than other vendors I have worked...
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Service and Support
Provation’s support team is very good. It is way better than other vendors’ support teams....
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Functionality and Upgrades
The way we get our management reports is not as user friendly in Apex as it was in the old system....
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Functionality and Upgrades
One thing that I don’t like about Apex is that it doesn't take canceled cases off of our list. It...
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Service and Support
If Provation fixed the issues we have with Apex, that would make life easier, but those issues have...
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Functionality and Upgrades
The reports look fine in Apex, and the physician documentation and customizability are very easy. It...
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Functionality and Upgrades
I loved Provation MD, and I am not as happy with the vendor's cloud product Apex. It is not as user...
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Service and Support
When we implemented the product, the vendor sent us a lot of support, which was great. However, we...
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Service and Support
Provation has been really good and receptive to feedback. We were having some problems with...
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Implementation and Training
Provation had a training center that we went to, and it had videos and PowerPoint presentations to...
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Future Outlook
There are upgrades that are coming from Provation that aren't here yet, but I know we are on the...
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Functionality and Upgrades
The product is a bit clumsy at times. There are some things that the vendor can do to improve it....
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Relationship
We meet with the vendor regularly to discuss updates. We will keep doing that for a little while,...
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Relationship
The vendor fixed some things from my list that I hadn't even shared with them. They are proactive.
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ROI / Cost
The product is expensive, but it is worth it for all the flexibility we now have that we didn't have...
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Future Outlook
We will continue to be satisfied with the vendor because they have listened to all of our feedback...
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Implementation and Training
I have not been trained personally, but the training my team received from Provation was very...
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Functionality and Upgrades
End users within our organization like the functionality of Apex for its ease of use and customization....
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Interfacing and Integration
Apex is great because it has the capability to integrate very well with other systems and send...
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Service and Support
I work closely with our analysts, and they give good insight into how the vendor is very responsive...
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Relationship
Provation has been a very good vendor. They have been with us every step of the way. Provation is...
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Functionality and Upgrades
Our experience with the product has been very positive. Apex is web based, so it fits in nicely with...
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Win/Loss - Why they were selected (by current clients)
In the past, before Apex came out, we were under pressure to get a new product, but the cost was...
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Functionality and Upgrades
Provation does well with their online training information. They are very good at giving us a...
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Relationship
If Provation had a local representative, that would be fabulous. Provation is very good at telephone...
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Functionality and Upgrades
The move to clinical documentation in ambulatory surgery centers is imminent. It isn't required yet,...
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Functionality and Upgrades
We have had some glitches in the product, but Provation fixed the glitches pretty quickly. When...
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Implementation and Training
The vendor was excellent with training. They were on-site and answered questions. The vendor was...
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Sales and Contracting
The product has been able to do more than the vendor initially thought it would do.
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Relationship
I make recommendations, and the vendor tries to accommodate my recommendations. The product still...
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Other Observations & Comments
I want to do some things that the product can't do. For example, when a patient comes in and I put...
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