Apex
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Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

Service and Support

When we implemented the product, the vendor sent us a lot of support, which was great. However, we...

Oct 2022
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Manager

Service and Support

Provation has been really good and receptive to feedback. We were having some problems with...

Oct 2022
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Manager

Implementation and Training

Provation had a training center that we went to, and it had videos and PowerPoint presentations to...

Oct 2022
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Manager

Future Outlook

There are upgrades that are coming from Provation that aren't here yet, but I know we are on the...

Oct 2022
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Manager

Functionality and Upgrades

The product is a bit clumsy at times. There are some things that the vendor can do to improve it....

Oct 2022
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Manager

Relationship

We meet with the vendor regularly to discuss updates. We will keep doing that for a little while,...

Oct 2022
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Manager

Relationship

The vendor fixed some things from my list that I hadn't even shared with them. They are proactive.

Oct 2022
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Manager

ROI / Cost (care and feeding)

The product is expensive, but it is worth it for all the flexibility we now have that we didn't have...

Oct 2022
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Manager

Future Outlook

We will continue to be satisfied with the vendor because they have listened to all of our feedback...

Oct 2022
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Manager

Implementation and Training

I have not been trained personally, but the training my team received from Provation was very...

Jul 2022
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Manager

Functionality and Upgrades

End users within our organization like the functionality of Apex for its ease of use and customization....

Jul 2022
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Manager

Interfacing and Integration

Apex is great because it has the capability to integrate very well with other systems and send...

Jul 2022
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Manager

Service and Support

I work closely with our analysts, and they give good insight into how the vendor is very responsive...

Jul 2022
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Director

Relationship

Provation has been a very good vendor. They have been with us every step of the way. Provation is...

Jun 2022
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Director

Functionality and Upgrades

Our experience with the product has been very positive. Apex is web based, so it fits in nicely with...

May 2022
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Director

Win/Loss - Why they were selected (by current clients)

In the past, before Apex came out, we were under pressure to get a new product, but the cost was...

May 2022
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Director

Functionality and Upgrades

Provation does well with their online training information. They are very good at giving us a...

May 2022
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Director

Relationship

If Provation had a local representative, that would be fabulous. Provation is very good at telephone...

May 2022
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Director

Functionality and Upgrades

The move to clinical documentation in ambulatory surgery centers is imminent. It isn't required yet,...

May 2022
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Director

Functionality and Upgrades

We have had some glitches in the product, but Provation fixed the glitches pretty quickly. When...

May 2022
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Director

Implementation and Training

The vendor was excellent with training. They were on-site and answered questions. The vendor was...

May 2022
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Director

Sales and Contracting

The product has been able to do more than the vendor initially thought it would do.

May 2022
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Director

Relationship

I make recommendations, and the vendor tries to accommodate my recommendations. The product still...

May 2022
||
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Director

Other Observations & Comments

I want to do some things that the product can't do. For example, when a patient comes in and I put...

May 2022
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Manager

Functionality and Upgrades

It would be nice if Apex were more proactive in letting users know that there is duplicate...

Feb 2022
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Manager

Functionality and Upgrades

Apex could be a little more user friendly, especially for the doctors. Apex is clunky when it comes...

Feb 2022
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Manager

Service and Support

Provation’s support system is good. The support team has a quick response whenever I call or email.

Feb 2022
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Manager

Relationship

I really like Provation. They are a great company. They do what they say, and they say what they do....

Feb 2022
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Manager

Service and Support

From a support perspective, the vendor organization responds quickly. They are constantly improving...

Feb 2022
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VP/Other Executive

Relationship

The Provation team was excellent. They were on top of things and knew what to do and when to do it....

Dec 2021
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VP/Other Executive

Relationship

I let Provation know my expectations up front, and we knew exactly what we were going to do and when...

Dec 2021
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VP/Other Executive

Relationship

Provation has really established methods for how to do things, and they have built a lot of...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

My biggest issue with Provation is that their billing is awful. They have grown and acquired...

Dec 2021
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VP/Other Executive

Relationship

On the product side, Provation is very proactive about making needed changes or updates. They...

Dec 2021
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VP/Other Executive

Sales and Contracting

Provation has some pretty good contracts and support agreements. Those evolve and generally tend to...

Dec 2021
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VP/Other Executive

Future Outlook

As far as I know, Apex is part of our long-term plans. We keep implementing it in different places,...

Dec 2021
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VP/Other Executive

Relationship

If there is an issue, the vendor is very responsive. Provation keeps their promises, but they waffle...

Dec 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Provation's annual renewal costs tend to be a little steep. Eventually, customers pay more in annual...

Dec 2021
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VP/Other Executive

Implementation and Training

Provation did what I wanted them to do when we implemented the system. We planned together, and then...

Dec 2021
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VP/Other Executive

Relationship

Most of the issues we run into are issues when we set up a new interface and something else gets...

Dec 2021
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VP/Other Executive

Functionality and Upgrades

The system could always be easier to use, but it meets our needs and does what we need it to do....

Dec 2021
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VP/Other Executive

Service and Support

Provation's phone support has been very good. I can just reach out and talk to someone. When I leave...

Dec 2021
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VP/Other Executive

Relationship

On the one hand, we don't want too much executive involvement. I don't think I have ever had to...

Dec 2021
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VP/Other Executive

Relationship

I wouldn't have any hesitations recommending the product to others. If there were real problems with...

Dec 2021
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VP/Other Executive

Relationship

A year from now, my satisfaction with the system will still be high. Provation hasn't done anything...

Dec 2021
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Director

Implementation and Training

Our training experience was initially good. We were dealing with the pandemic, so the vendor...

Dec 2021
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Director

Implementation and Training

Since the pandemic has died down, the vendor has repeatedly failed to have someone on-site for...

Dec 2021
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Director

Functionality and Upgrades

The strengths of Apex are its UI and stability. The system is very simple to use. It uses Azure’s...

Dec 2021
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