SIS Charts (Surgery Centers)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
The vendor is working on some bugs. We have already put in some enhancement requests. So far, the...
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I haven't received any extra support since we went live. At that point, we were turned over to...
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We implemented the system in a slow process for our physicians so that we wouldn't disrupt their...
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In terms of cash posting, we can’t do negative payments. In order to balance the bank and have...
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Because the system is web based, some things crash. Oftentimes, I let the vendor know when we have...
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The product is easy to use. I can figure out where I need to go in the system without much help from...
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So far, I have had great customer service. I have a lot of contact with our sales representative who...
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SIS Charts is great for the end user. A lot of people aren't very computer savvy, but this program...
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I have been wanting to try to move to the next version, but that is a budget issue for us right now....
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I know the vendor is working on some integration with a certain EMR vendor that a lot of hospitals...
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When we have issues and call the support team, we get someone. That has never been an issue. The...
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I don't talk to the executives very much. We have a sales representative that I have been working...
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When SIS does upgrades and there are glitches, I don't really get any heads-up or notice that there...
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SIS Charts is a great product that is aligned with the processes and procedures of how an ambulatory...
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Our relationship with Surgical Information Systems is good. We get good responses from them. I think...
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We have been live on the solution for a while, but we aren't totally functional in it yet. When we...
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My nurses had no problem working with the system once they became comfortable with it. Whenever we...
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One of my departments isn't onboard with the solution yet. They are fighting us on its use, and I...
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The vendor makes changes constantly, but every time that they make a change, they mess something...
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The vendor's support staff members are fantastic. It is enjoyable for us when we stump them, but...
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We don't do a lot of the training. There is not a lot of training that we really take advantage of....
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The features are the same as the ones the vendor promoted. There are some features that we don't use...
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One of the system's modules doesn't actually meet our requirements from a charting compliance...
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With our last upgrade, there was a glitch, and we didn't get some information in advance. I think a...
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It is nice that everything is web based. With our last product, it was a lot more difficult to get...
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SIS Charts is great for the clinical team. Learning how to chart in the system is super easy. The...
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For what we get for our money, the product is definitely good. For any interface, there is an extra...
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In the beginning, things are always rough as we work through all the kinks, but for the most part,...
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We are still working on a couple of things. One of my doctors wants something that we feel is very...
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The vendor has a tiered system for support. When we put in a support ticket, whether we call or go...
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Many of our staff members say it is easy to find what they need and put it in the system without the...
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We do submit some of our enhancement requests and our recommendations to SIS pretty frequently as we...
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Some of the biggest issues that we run into currently are just some of the reporting functions...
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The vendor is open to discussing, but there are certain elements that require additional charges...
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SIS does well once a suggestion is made on how to improve their platforms or things we need to help...
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One thing we find frustrating at times is enhancements. Those could be better within the system, but...
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Sometimes with some of our revenue cycle programming, there is trouble communicating in terms of...
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The initial training was great. SIS' people were on-site. They were hands on in helping the staff...
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Parts of the product are extremely user friendly. We can build our program according to what fits...
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The vendor’s training is excellent. We get very good service and wonderful support. When the vendor...
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Before COVID-19, the vendor's people would come in to help set up the product. Since COVID-19...
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There is a person at SIS that I have been communicating with ever since I came here. If I have a...
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A lot of the costs for the product are built into the up-front programming. The system is...
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I predict our satisfaction with the product will go up because we can tweak it however we want. That...
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There are certain things that are hardwired in the product that the vendor can't take out and that...
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The vendor continuously works on and attempts to fulfill all their promises. We have a few wishes...
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The training is very much client driven. SIS offers it, and they try to be very involved, but the...
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One of the big-ticket items for our organization is that, as we implement SIS Charts throughout all...
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If there weren't bugs and issues with the administrative functions of the reports, I would hands...
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We discover quite a few bugs and needed improvements in the system. But when we bring them to SIS'...
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SIS Charts has worked so well with the individual ambulatory surgery center for each of our...
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SIS Charts is really intuitive and easy to use. The upgrades happen frequently enough that issues...
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I rely a lot on the reports. There are certain quality indicators that I have to run reports for,...
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I have needs, and I want things to happen right now, and they don't come quickly enough. When I ask...
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The product is working well for us. One of the outcomes is the postoperative calls. With SIS Charts,...
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The implementation process was very simple, and it didn’t take much time away from our everyday work...
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Our center had a lot to do with the implementation from the beginning because the vendor didn't have...
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There are some quirks in SIS Charts. Most of the time, the vendor is good about getting things...
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In the past, there was an issue on the billing side of the product. SIS couldn’t figure out what...
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Everything with SIS Charts is going well. We built out the product with SIS when we got it. We like...
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There is some functionality around anesthesia in SIS Charts, but I have decided not to add it...
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We have a great representative. We haven't needed to reach out regarding support specifically. We...
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When we first started using the system, it was a very easy process. There is user-friendly reporting...
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The product works as promoted. The ease of use is good intrinsically, but it is not as user friendly...
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Our initial training was via the website only. This was difficult for older employees who had had...
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The vendor does avoid charging for every little thing, and there are no quarterly charges. The...
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For ongoing phone and web support, SIS is doing well. They call us immediately to address critical...
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SIS Charts is easy to train new users on. I can put somebody on the system on their first day, and...
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I would like for SIS Charts to have more of a database interface where we could store patients’...
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Surgical Information Systems has done very well in terms of responding quickly to my tickets. They...
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The product is absolutely part of our long-term plans. We love it. With how the vendor charges,...
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Early on with the implementation, there were some bumps in the road. A lot of the training was done...
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I would tell anybody that is considering the product that it is what they put into it. If they are...
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SIS Charts is very easy to use. Our physicians love it. They think it is reasonably intuitive. The...
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Doctors love SIS Charts, but the staff loves it a little less. The vendor made things easy on the...
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The install of SIS Charts didn’t go quite as smoothly as we would have liked. Part of that was our...
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There is no integration right now between our practice management system and SIS Charts. From a...
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SIS Charts is part of our long-term plans. The only reason why I am hesitant is that our practice...
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Surgical Information Systems doesn’t nickel-and-dime us. It is a flat fee. They have kept their...
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Surgical Information Systems has been extremely responsive from a support perspective. Since our...
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We chose SIS Charts because of the technology and cost. The charting is user friendly for the staff;...
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We get updated weekly with SIS Charts because we are live online. That is one of the benefits of the...
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We have been able to use SIS Charts effectively for internal purposes, but the system has been an...
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We are going to continue to use SIS Charts. We pay for the system on an ongoing basis, but we intend...
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I don't think that the vendor keeps all of their promises. There are obviously shortfalls. Some...
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The vendor doesn't charge us; everything is included in the price. I can't think of anything that...
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The vendor is always very receptive to our comments. My biggest fear when we got SIS Charts was that...
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After we implemented the system, we ended up in regular support. The problem with regular support is...
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There have been some things that I have brought to SIS' attention that would improve functionality,...
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There is absolutely no nickel-and-diming with SIS. The solution is all encompassing, and the vendor...
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When we went live with the system, there was a large amount of manual input on my part to build the...
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SIS Charts is not a hard system to use at all, but there is a lot of individual, self-directed...
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We can audit our patient outcomes and pull reports on data that would not be readily available on...
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I recommend SIS Charts regularly. I tell people that it is very easy to use. It is intuitive to...
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I hope that my overall satisfaction with SIS Charts will go up over the next 12 months because we...
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We selected SIS Charts based on a combination of cost and functionality. We were using paper, and...
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We have never had downtime with SIS Charts. All sorts of things have happened, such as bad weather...
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The people at SIS have been really open. If I can't get things done, I know who to speak with. I...
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SIS Charts has given us more than the system has cost us. My doctor always complains when they see...
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We were an early adopter, so the system was a work in progress. We didn't mind that because the...
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SIS Charts' management of the incoming patients is always very helpful. Internally, we always get...
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We used to have a lot of no-shows and cancellations. A large percentage of our surgeries were being...
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Our volume has increased exponentially, but there has been nothing I have needed to do in SIS Charts...
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I like the system's performance, the customizability, and the user interface. The system is easy to...
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A lot of times, even when the first line of support is needed, we can usually take care of whatever...
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We didn't want to put in an EMR, so we opted for SIS Charts. We bought SIS Charts as a standalone...
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I haven’t heard of any problems with SIS Charts. The system is pretty simple to use, and the vendor...
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I would like to see SIS train their support people a little more. It can be difficult to find the...
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I love the EMR part of SIS Charts. I don't like the business-office part. I like that SIS Charts has...
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SIS Charts doesn't have automated ERA posting, and that is basic. The vendor's response is that they...
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The vendor originally scheduled no live training support. That was very difficult. While it was...
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SIS Charts just doesn't work as well as I expected it to. With building the contracts, I like that...
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SIS's support system works very well. We can open a support ticket online, and typically we hear...
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A vendor executive was very helpful once in pulling a team of people who came down to help us. That...
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As far as how the product functions goes, I don't have any downtime with the system. It is cloud...
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I am very pleased with the integration with SIS Charts. We have it interfaced with multiple products...
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I am hard on SIS just because I expect a lot out of them, but we have decided that we are going to...
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I don't like the way that SIS charges me for every little thing. Some of our facilities don't see...
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There are definitely features that we don't use. We can add different features to SIS Charts, but...
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Our decision to use SIS Charts came down to how user friendly, simple, and straightforward it was,...
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Going to SIS Charts was the first time we were going to an electronic system, so the training we...
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Surgical Information Systems' online training and implementation could have been better. Our trainer...
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SIS Charts is a documentation tool. It doesn't do the work for us. This solution isn't going to make...
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Surgical Information Systems charges for everything. That is a pain.
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Surgical Information Systems is very responsive. They look for ways to help us improve our daily...
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The delay with getting some enhancements into practice is the only reason why I don't give the...
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The software isn't really built to be used on Apple products. But some of our physicians primarily...
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When we were working through some things during our go-live, we had a very engaged team and gave a...
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We are able to fold some of the things that we measure for quality metrics. We are working on our...
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If I were to recommend the system, I would say that it is a bang for our buck. We are a small...
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SIS Charts is part of our long-term plans. I am not changing systems ever again.
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Surgical Information Systems' upgrades are fine. They happen automatically because the product is...
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When we log on to SIS Charts after there has been an upgrade, the system will automatically guide us...
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The system helps drive outcomes because it can easily mine and manage data in real time rather than...
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We chose SIS Charts for the ease of use and the ability to make and manage changes in-house. We are...
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Ideally, we will combine SIS Charts and our EMR. One of our main issues is that SIS Charts doesn't...
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Building templates and settings in SIS Charts was a very easy and self-explanatory experience. I sat...
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Surgical Information Systems has done a good job with their charges. We are getting a quote from...
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Surgical Information Systems sends out pop-ups and emails. We are pretty informed. We can click on...
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Sometimes, there are small glitches here and there in the system. We submit tickets, but then the...
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We had one of SIS' legacy products for many years, and the vendor underestimated the code that...
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Our training experience was done virtually, and we set up a train-the-trainer program. SIS took our...
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SIS Charts meets our needs. It is a very fast solution, and it has allowed us to get to more cases...
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Surgical Information Systems is a loyal company to their clients. They will come on-site to make...
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SIS Charts has been great for us. The software is very easy to use. The build process was very easy....
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We are very satisfied with SIS Charts. We haven't thought about switching. I would hate to think I...
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The vendor was on-site and available when we needed them. When I make a phone call, and it is...
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In SIS Charts’ recovery portion, there isn't really an assessment for a spinal recovery. That would...
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Surgical Information Systems rolled out the anesthesia portion over the last year or so, and it has...
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I think I would choose SIS Charts again just because I know it inside and out. The system is needed...
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When it comes to implementation services, the process was all hands on deck. I am not sure how the...
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When it comes to ongoing support, one of my stipulations at the very beginning was that my company...
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I don’t pay the bills, but I think we either spend about the same or a little less to be...
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The vendor delivers a great product. We used their other product on the office side, so it was...
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I think Surgical Information Systems keeps all their promises. They have definitely done what they...
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For the most part, Surgical Information Systems is pretty good at not charging us for everything. If...
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When we interface Surgical Information Systems’ software to something else or vice versa, that gets...
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The quality of SIS Charts’ implementation is pretty high. The vendor does a good job with the...
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The vendor supporting our integration goals took a little bit longer than I would have liked. I...
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With our current setup, Surgical Information Systems doesn’t fully meet our needs. Once I totally...
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I would encourage other providers to move into the SIS Complete arena so they can use one system....
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SIS Charts meets our needs, but I would make organizations look at the system before saying it could...
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The customer service is pretty decent now. The support has improved recently, and we actually...
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The process with SIS Charts started out being fairly difficult. We didn't love the training and the...
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SIS Charts is very simple and nice. It was easy to go through and build everything, and it was easy...
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We have upgraded our Wi-Fi and routers, but we have some issues with connectivity and transferring...
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We have some issues with the information in SIS Charts not updating. We are integrating the old...
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I don't think we have recently received any new technology from SIS. I would like to have a specific...
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SIS does nickel-and-dime. For example, they said that they could run a certain report for our...
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The vendor's presentation was good. They were able to show users that the system was user friendly....
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The product is wonderful. I am more than impressed. It has analytics and everything. We have SIS...
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Overall, the implementation was very good. The vendor did great. Their service is very good, and...
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I would like to see better reporting capabilities in the software. I am constantly going through...
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Our initial VP of sales and some other higher-ups within the organization did a really good job of...
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The support services that we have received once we have been up and running have been really...
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Overall, the product continues to improve. The software is very simple to use. We can pick it up...
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Parts of the EMR were not functional during the actual go-live date of using the software. There was...
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