SIS Charts (Surgery Centers)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
SIS Charts is a great improvement over using paper charts, and it is much easier to ensure the...
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Functionality and Upgrades
We would like the ability to be able to customize reports and utilize one report available to us for...
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Functionality and Upgrades
When duplicate patient accounts are created in error due to incorrect name input, there is currently...
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Functionality and Upgrades
I have used various EMR products from this vendor in the past and would recommend this vendor to...
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Functionality and Upgrades
We have been customers of the vendor for over a decade. We have been a part of product development...
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Functionality and Upgrades
The product has some amazing reporting functionality in the analytics piece. The analytics piece is...
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Relationship
I don’t know whether the vendor keeps every single promise, but we haven't been disgusted with them...
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Service and Support
Surgical Information Systems keeps their promises fairly well. I don’t really talk to that many...
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Functionality and Upgrades
Surgical Information Systems is always doing updates, tweaks, and builds. They are constantly...
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Service and Support
When I have issues, the vendor gives me a timeline. They follow up when they are finished, and they...
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Functionality and Upgrades
I would tell a peer that the product is good and easy to use for any user. It is not hard to...
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Win/Loss - Why they were selected (by current clients)
We started out with SIS Charts with a pretty standard set of features. SIS Charts wasn’t a...
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Technology
Since we started using SIS Charts, the vendor has made a significant number of changes and...
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Functionality and Upgrades
There is definitely room for improvement in SIS Charts. The reporting and some of the workflows...
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ROI / Cost (care and feeding)
We took a chance by moving to SIS Charts, but given what we need the system to do, it has been very...
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Functionality and Upgrades
The product has a simple layout of yes-or-no questions. Our nurses say the system is really simple...
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Relationship
The vendor can resolve any issues we have 9 times out of 10. When we call them, they don't have to...
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Functionality and Upgrades
The vendor could improve by having better patient-text communication. We can send texts out, but the...
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Implementation and Training
When the vendor does upgrades or anything, the training is on us. We have to get on update calls,...
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Functionality and Upgrades
The system is super easy to use. A person can almost not know anything about the system and still...
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Functionality and Upgrades
The vendor uses our feedback to make enhancements to their product.
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Functionality and Upgrades
This system has been the best EMR we have had hands down. I would buy it again for sure. Running a...
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Relationship
I can only print off what is on the schedule for today but not what is on the schedule for tomorrow....
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Implementation and Training
Whenever there is a software update, the vendor sends out an email. They put training videos on the...
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Functionality and Upgrades
We have been really happy with the solution. One thing that makes it really nice is the exchange...
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Implementation and Training
We have had a hard time getting ahold of the software for the inventory management system because...
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ROI / Cost (care and feeding)
Surgical Information Systems avoids charging for every little thing. They are very transparent about...
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Other Observations & Comments
We have another charting platform that our clinics use, and I would like that platform to integrate...
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Functionality and Upgrades
SIS Charts is very useful; the product's upgrades are effective, and the product's quality is good....
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Functionality and Upgrades
It seems like our staff finds a new bug with each upgrade, and those bugs are very disruptive. The...
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Functionality and Upgrades
Surgical Information Systems frequently provides something that is beneficial in their updates....
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Service and Support
We have a specialist on our team who works a lot with SIS Charts and is very familiar with the...
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Relationship
Surgical Information Systems reaches out to our organization regularly to see how things are going...
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Future Outlook
It was very clear why we wanted the product, and it is clear why we are going toward SIS Complete....
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ROI / Cost (care and feeding)
One of the things that I really appreciate about having access to SIS Charts is how quickly I can...
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Functionality and Upgrades
The biggest takeaway from the solution is its simplicity. It is a really good interface. It is...
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Functionality and Upgrades
The system is easy to train people on. It doesn’t take a long time for someone who has never used...
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Implementation and Training
The vendor's initial training is great. Once the software has been implemented, the training...
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Functionality and Upgrades
One of the big things I like about the product is its ease of use. The product is so easy for the...
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Other Observations & Comments
I have had the biggest issues with Surgical Information Systems' support department. They haven't...
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Functionality and Upgrades
SIS Charts is a great platform. It is new, and the vendor has done a lot of great things with it....
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Service and Support
I wish that we could have on-site support people who could help us fix the things in the platform....
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Functionality and Upgrades
SIS Charts is a new software platform that can provide a lot of growth. We are always asking for...
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Implementation and Training
The vendor could have provided us with better support for SIS Charts' implementation. Part of that...
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Relationship
We like SIS Charts. We like how it has evolved and continues to evolve. We continue to have a good...
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Service and Support
Surgical Information Systems does pretty well at what they need to do. Their support team is fantastic....
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Interfacing and Integration
One of the issues that we have is that SIS only contracted a single vendor for their clearinghouse....
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Implementation and Training
With the implementation of SIS Charts, we went through a couple of different people relatively...
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Implementation and Training
SIS doesn’t have ongoing training. They send updates, and we just watch their video tutorials. That...
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Interfacing and Integration
We are still having difficulty integrating our management system into SIS Charts as well as the...
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Service and Support
SIS is very receptive to our issues, and they try to figure out the process we are going through. If...
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Other Observations & Comments
When I call for service, SIS tells me what is going on, but they don't usually send out anything beforehand....
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Implementation and Training
Surgical Information Systems have trainers that may be very technically savvy but are not skilled in...
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Lessons Learned
The thing that surprised me so much about the product was the amount of backend work that it...
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ROI / Cost (care and feeding)
I only have good things to say about the SIS Charts. I absolutely love the program. It is awesome,...
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Service and Support
The vendor is helpful when we need support. If the vendor's people see something that needs to be...
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Functionality and Upgrades
Once someone has done everything that they need to on the system's back end, SIS Charts will meet...
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Lessons Learned
I like how easy it is to do bedside charting in SIS Charts. The system's charts are very...
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Functionality and Upgrades
There are certain things that I would like to be able to change in the system as an administrator....
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Functionality and Upgrades
There are some things in the system that shouldn't be open to anyone to change, like labeling...
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Functionality and Upgrades
We have had some trouble with running block utilization reports. For example, blocks can have all...
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Functionality and Upgrades
The practice management side of SIS Charts could be improved. That piece of the system is not as...
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Service and Support
Customer service is by far the number-one positive thing from Surgical Information Systems. If we...
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Functionality and Upgrades
SIS Charts is most definitely part of our long-term plans. The EMR portion is fantastic and very...
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Functionality and Upgrades
SIS Charts is a good system. It has a feature that will email a patient's family members to let them...
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Implementation and Training
The vendor was supposed to do a certain thing for us during our implementation, but they didn't do...
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ROI / Cost (care and feeding)
At one point, I asked the vendor for a report on some information that we needed from the system....
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Implementation and Training
During our implementation, the project manager and implementation staff members that the vendor sent...
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Functionality and Upgrades
The vendor's people are very easy to work with. Their staff members catch onto things quickly, and...
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Functionality and Upgrades
The system has all of the reports that we need for CMS available at the click of a button. SIS...
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Interfacing and Integration
I like that SIS Charts is integrated with another solution that we use.
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Implementation and Training
When we did the initial setup for SIS Charts, we did a lot of the building ourselves. We are...
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Service and Support
We have had an issue with integration from the beginning. I finally heard from someone from Surgical...
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Service and Support
Surgical Information Systems will answer our phone calls, but their response is not timely. Even if...
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Lessons Learned
I would tell other providers that SIS Charts is user friendly. The nurses seem to be able to work...
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Interfacing and Integration
Everything EMR related that we have is contained within SIS Charts. SIS Charts integrates well with...
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Service and Support
If we want more information about something, we can go to the vendor's user-friendly support portal....
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Lessons Learned
I have never had to check the charting program that the vendor offers because we don't use that...
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Lessons Learned
We would like to see more detailed reporting options in the system.
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ROI / Cost (care and feeding)
The vendor hasn't charged us for anything outside of our agreement with them.
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Functionality and Upgrades
The original version of the system was archaic. It had a lot of issues. The new version of the...
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ROI / Cost (care and feeding)
SIS has been really good to work with. We have received some services for free when we have expected...
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Implementation and Training
SIS' implementation has been great. I have recommended the vendor numerous times.
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Service and Support
The only minor problem that we have with SIS’ support is that we don't always get to the correct...
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Functionality and Upgrades
SIS releases updates at least every two weeks. They are always looking at what they can do to...
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Functionality and Upgrades
I would like to see some survey capabilities from SIS Charts. We are all required to do patient...
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Relationship
When we were early users of the product, there were a lot of issues and concerns that were brought...
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ROI / Cost (care and feeding)
All of the system's costs are bundled, so we don't have to pay for upgrades or extra charges.
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Relationship
When it comes to trying to keep up with regulations, the vendor is proactive about making sure that...
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Interfacing and Integration
I would like there to be better integration between the system's surgery center and clinical sides....
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Service and Support
I am very technologically illiterate, so I like to have someone help me with computers. The vendor's...
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Relationship
Our experience with the vendor has always been very good. If we reach out to the vendor, they will...
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Technology
When I look at some of the other systems that we deal with, there is no comparison between those...
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Other Observations & Comments
We wish that there were a solution that could do better with our clinical and surgery center sides...
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Sales and Contracting
I don't think that the vendor's charges are unfair. They are comparable with other vendors' charges.
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Relationship
The vendor made some promises that they weren't able to keep, but they are working to become what...
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Implementation and Training
SIS could be a little better with upgrades. The vendor will send an email, but I hate that the...
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Service and Support
The vendor's support team makes the system worth it. The support team is very good at responding and...
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Relationship
Sometimes the vendor will give us timelines and won’t meet the timelines. It is like the vendor is...
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Functionality and Upgrades
Overall, the system works well for what I need, and that is very limited. I normally just need the...
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Functionality and Upgrades
Our nurses complain that the upgrades will often take away something from another part of the system....
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Functionality and Upgrades
We have multiple ORs on the schedule. SIS Charts tells us the total number of cases for the day, and...
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Functionality and Upgrades
The system itself is very user friendly. We like it because we can make changes on the fly, and they...
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Technology
When the patient signs in at registration, they sign their consent form and some different...
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Relationship
The vendor will make changes weekly, so they do take people's feedback. We sign in and continue to...
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Functionality and Upgrades
SIS has improved their product over the past 12 months. SIS has updated the product to better...
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Functionality and Upgrades
SIS is going to have to work on their inventory product; it is too slow and bulky. We don't like the...
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Functionality and Upgrades
The most significant outcome for us is being able to actually track the physicians and their time to...
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Implementation and Training
We weren't happy with the implementation. All the training is done online, even before COVID-19. The...
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ROI / Cost (care and feeding)
We are spending probably two and a half times more than what we did on our old system.
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Lessons Learned
I do recommend SIS. I just want people to be aware that some things don't work as easily as they are...
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Sales and Contracting
Surgical Information Systems gave us a really great package deal where if we used another one of...
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Functionality and Upgrades
We had some challenges with the system when it was brand new, so we have been on a learning curve...
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Implementation and Training
Surgical Information Systems could deliver better in some areas, but that is the case with every...
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Relationship
The vendor has done pretty much everything we have asked them to do, but we never get things as fast...
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Implementation and Training
Sometimes, the system gets confusing because the vendor will say that something is going to be...
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Relationship
The vendor makes a great effort to do webinars. We also have a specific representative tied to our...
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Functionality and Upgrades
We like the system's ease of use. Its end-user experience is very intuitive. That is something that...
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Technology
The industry is moving in a way that will allow for more transparency. Patients are now more...
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Other Observations & Comments
The vendor might be able to host some type of event where multiple users could collaborate. We have...
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Technology
The system seems to be the most advanced EMR on the market for our facility. It is a cloud-based...
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Relationship
When we receive additional charges from the vendor, it is usually because we have asked for...
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Relationship
We talk to the vendor's development team pretty regularly. They have built out enhancements for our...
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