SIS Charts (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship, Product
SIS Charts meets all our needs, and I have been very critical since day one. I have always shared my...
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Relationship
Surgical Information Systems has been very responsive. If an issue shuts down our system, I submit a...
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Product, Value
If an existing center is still using paper, the top benefit of using SIS Charts is eliminating...
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Culture, Value
With Surgical Information Systems, we have to pay for every new add-on.
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Operations
The vendor's implementation people are really nice and very knowledgeable, and they are hands-on as...
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Product
SIS Charts is a simple enough EMR to the point that an agency staff member can come in and learn it...
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Loyalty, Relationship
I would ask the vendor to prioritize long-term follow-up for our specialty certifications so that we...
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Product
The system's analytical components are some of its best aspects because those components really...
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Product
SIS Charts is the strongest in terms of the actual chart itself. Our previous solution took 30 to 45...
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Relationship, Product
SIS Charts has their priority list of improvements based on how many people are asking for things....
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Loyalty, Product, Value
The system helps with provider burnout. The vendor has improved the scheduling aspect of the system...
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Loyalty
We recently opened a couple of surgery centers, and we used SIS Charts for absolutely everything...
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Culture, Value
There are separate fees for different portions of the solution, but everything is bundled in groups....
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Relationship
The support from Surgical Information Systems is exceptional, but we can absolutely tell when...
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Relationship, Product, Value
The way that accounting, reporting, and financials are handled within the system has significantly...
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Loyalty, Value
I would never move away from SIS Charts. It has made a huge difference in our efficiency and...
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Loyalty, Relationship, Product
Surgical Information Systems is constantly adding new features and new technology to the solution....
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Operations
Surgical Information Systems provides great training documents that we can pull out for any new...
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Loyalty
I am very excited about the things the vendor is rolling out this year that will only continue to...
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Relationship
Surgical Information Systems is very good about delivering, and if they can't deliver within the...
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Product
SIS Charts has a couple of things that might not be compliant. The system needs some work. In terms...
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Culture, Relationship
Surgical Information Systems keeps their promises. We are doing normal business negotiations. I have...
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Loyalty, Product
SIS Charts was built for an ambulatory surgery center. SIS Charts has a very good workflow. It will...
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Culture, Value
When we first started as a business, our goal was to be at a certain number of cases per month. We...
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Relationship, Product
Surgical Information Systems doesn't necessarily complete some of the things that they promise to...
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Product
SIS Charts has a pretty good flow to it. I do new employee orientation, so I have to introduce our...
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Relationship
I like the support from Surgical Information Systems. I can call their support team any time, and I...
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Product
Surgical Information Systems needs to listen to their customers. We are the end users, and the...
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Value
With Surgical Information Systems, we have to pay for ongoing training. There are several other...
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Relationship, Product
The vendor has done a good job of integrating this solution with other solutions. They have kind of...
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Loyalty
The vendor has accepted some of the things that we have asked for. They said they liked what we had...
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Relationship, Product
I am glad that the vendor does regular updates, but sometimes when they update something, a glitch...
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Operations, Value
In the past, when we made a very small attempt to utilize a specific portion of the system, it was...
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Operations, Value
SIS Charts is an all-encompassing platform, but we are not utilizing certain pieces. We have decided...
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Product
Surgical Information Systems is not like Epic. Epic is a huge conglomerate and has a lot more detail...
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Relationship
The vendor is constantly trying to make their product better. They are always trying to add value to...
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Operations
The vendor did a really good job with their initial training. There are tons of video options to...
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Operations
We did not have any on-site training, but we did a lot of the training on calls and through Teams....
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Value
Surgical Information Systems doesn’t avoid charging for every little thing. They deliver new...
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Relationship, Operations
Our initial updates from Surgical Information Systems were terrible. It seems like every time we...
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Product
I personally have not been pleased with some of the reporting in the solution. We have issues with a...
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Relationship, Product
The solution is easy to use. Some of the managers say certain things are hard to do, but my staff...
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Relationship
When we have issues and call Surgical Information Systems’ support, I get through to somebody in a...
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Value
SIS Charts is a very cost-effective solution. What we have put into it and what we get out of it...
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Relationship
I have not seen executive support from Surgical Information Systems get involved for several years....
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Operations
I had to set SIS Charts up myself. The entire build for the billing and business office side was all...
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Operations
Surgical Information Systems' help desk is pretty good with training videos. They also send emails...
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Culture, Relationship, Operations
When the system goes down, Surgical Information Systems won't notify me that the system is down. For...
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Relationship, Product
It would be nice to get updates on SIS' enhancements. When I find things that I need to get...
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Relationship, Operations
Once SIS got us up and running, they pretty much left us, and we needed someone to check in with us....
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Product
The vendor needs to stay on top of interoperability; that is the biggest goal for any EHR setting,...
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Relationship, Operations
The vendor does an upgrade practically every other day, so they are very good about implementing new...
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Relationship
In the years I have used the product, I have met a person face-to-face one time. We pay a lot of...
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Relationship
Surgical Information Systems is really good at getting back to us when we reach out with a question,...
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Loyalty, Product
We have providers who are anesthesiologists, but they also have another role. With SIS, they have to...
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Relationship
Surgical Information Systems is not very good when it comes to proactivity. Their system has gone...
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Product
SIS Charts is a very easy system to use. It is very intuitive, and it was easy to build. We can make...
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Relationship, Operations, Product
For the most part, Surgical Information Systems is good. If we have an issue, the vendor can resolve...
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Operations
The training and trainer from Surgical Information Systems were terrible. The EDI setup was painful....
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Product
The administration of SIS Charts is not intuitive. I have to constantly change desktops to find...
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Relationship, Operations, Product
Some of the information that we get from the vendor on build updates could be greatly improved. This...
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Relationship
The involvement of our account executive is great, and so is the involvement of other support staff...
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Product
Surgical Information Systems needs to develop a preadmission tracker and a way to communicate with...
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Operations, Product
I would tell a peer or friend that they are going to get the average level of quality,...
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Product
I would like the system to help us remain compliant with our governing bodies. For example, our...
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Product
I struggle that we can still not copy and paste things in the system's operation notes. Surgical...
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Product
We are trying to make the system work. The vendor promotes the fact that they have all the entities...
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Relationship
Surgical Information Systems is actually pretty good with support. They take my calls at the senior...
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Culture, Relationship
Surgical Information Systems keeps all their promises. Now that I know better about what the system...
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Loyalty, Relationship
I don't see my satisfaction improving with Surgical Information Systems. Things are going okay....
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Relationship, Product
From a clinical perspective, there are benefits and cons to SIS Charts, but on the clinical side,...
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Culture
It would be hard for anybody to keep all of their promises, but I also don't think the vendor has...
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Value
In a general sense, we have encountered places where it seems like the vendor wants to charge for...
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Product
There are benefits to being electronic, such as the accessibility for multiple people to review...
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Relationship, Operations
There have been times when we haven't known how to do something or there have been questions about...
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Relationship, Product
There have been many technical issues along the path here with the cloud and various systems. I...
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Loyalty, Product
The system is great, but I have called in with enhancements that would be super beneficial to our...
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Relationship
Surgical Information Systems does well with their staff. I can reach out to our representative at...
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Product, Value
Surgical Information Systems put out two-way texting, so we can text the patient or the driver...
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Loyalty, Operations
To people considering ambulatory surgery center solutions, I would just suggest they definitely have...
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Loyalty, Value
Surgical Information Systems tries not to charge us for everything. We are moving forward with the...
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Product
SIS Charts has a very easy user interface that makes onboarding new staff members and physicians...
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Relationship
The vendor is always adding new features to the system based on requests that they get from software...
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Product
The reporting functions in SIS Charts and SIS Analytics are very robust. They let users slice into...
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Product
The product would improve if the vendor implemented customized reporting, which they have indicated...
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Product
SIS Charts is the best EMR I have ever utilized in my over 20 years in healthcare. I highly...
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Loyalty, Operations
The SIS Complete platform is easy to set up, use, and train clinical and office staff on. I look...
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Product
Surgical Information Systems has done a great job of focusing on each area of an ambulatory surgery...
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Relationship
If an issue isn't something that can be resolved right away, Surgical Information Systems has a...
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Relationship
Surgical Information Systems doesn't always want my enhancement requests, but their process is fully...
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Relationship, Operations
Surgical Information Systems provides a user-friendly, easy-to-access platform that meets all the...
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Relationship
The less ideal part that we have seen with Surgical Information Systems is that we don't always know...
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Relationship
The support team is well-versed in the system, knows the processes, and is prompt about resolution....
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Operations, Product
SIS Charts is easy to use, easy to build, and customizable. It is made specifically for an...
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Operations
In the beginning, our Surgical Information Systems trainer was very responsive and very quick. But...
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Relationship, Product
All my suggestions for SIS Charts have already been fixed. It seems like if a patient has been here...
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Loyalty, Relationship
I would buy SIS Charts again, and I have for other facilities. I looked at and tested many different...
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Product
Our previous system had better reporting features, but they didn’t work right. With SIS Charts, the...
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Product
For a while, one of my reports wasn't working in SIS Charts. Surgical Information Systems got it...
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Product
Surgical Information Systems has done a good job with the analytics. SIS Charts is user-friendly, so...
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Relationship, Operations, Product
We had some bad luck with the product being a cloud-based system. The server where we were hosted...
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Operations
The vendor offers trainings all the time. I just don't attend any of them. I get emails every week...
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Relationship
Some things take a long time. We have to get through a queue, so what we deem a priority isn't...
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Value
Surgical Information Systems avoids charging for every little thing unless we are doing an add-on....
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Operations, Product
The product’s biggest strength is how customizable it is. It is pretty easy to customize because we...
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Relationship
I would recommend that the vendor sit down with an accreditation reviewer and make sure that the...
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Product
I like that we didn't have to change our workflow to make the product work or to work with it. We...
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Relationship
Sometimes we are the ones notifying Surgical Information Systems of problems. When the vendor knows...
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Product
Some of the functionalities in SIS Charts don't work the way Surgical Information Systems has...
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Relationship
Surgical Information Systems is good at updating us and giving us information when there are updates...
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Operations
The initial training from Surgical Information Systems is really good and robust. The ongoing...
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Product, Value
SIS Charts is very robust, and based on the dollar value, it is very effective and efficient. The...
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Loyalty
Overall, my satisfaction with SIS Charts rates just under the top of the scale because there are...
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Relationship, Product
We currently recommend SIS Charts. SIS Charts is definitely accommodating and allows us to customize...
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Operations
Implementations with Surgical Information Systems are usually great. The initial implementation was...
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Operations, Product
The product is easy to look at, so it is not intimidating. It is easy to explain and learn. If we...
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Relationship
The vendor is great. My salesperson is very responsive. I can text that person any time, night or...
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Relationship
I had an issue with the product, and the vendor was willing to discuss the matter with me. They are...
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Value
When the vendor can, they will avoid charging for things. We don't really have to use things....
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Relationship, Product
SIS Charts' functionalities fall short in our recovery room. When we attach a patient to a blood...
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Product
The fact that SIS Charts has a utilization report is huge for me specifically because I have to do...
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Product
There are tons of reports in the system that are fantastic, but some of the reports aren't great at...
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Product, Value
In SIS Charts, it would be helpful if we could print preference cards without supply lists attached...
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Relationship
I love that SIS Charts is a cloud-based system. The vendor does a bunch of updates for it. I also...
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Product
SIS Charts still has a few issues, but overall, it has been great. I love the schedule grid and...
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