SIS Charts (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
SIS Charts is highly adaptable in the sense that I can customize it for my location. So even though...
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Value
If I went to another surgery center and they were contemplating moving to an EMR or changing because...
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Culture, Relationship
Surgical Information Systems keeps their promises, but sometimes they string me along in the...
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Relationship, Product
I would like to see more up-to-date regulatory requirements from Surgical Information Systems. I...
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Culture, Loyalty, Value
I have been looking at different interfaces and trying to get a new module on board, and when we...
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Relationship, Product
Surgical Information Systems has done a lot with their new module, SIS Complete. From what I...
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Product
Within the reporting tab in SIS Charts, I can run certain reports on the clinical entries and the...
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Culture, Product
I would probably not purchase SIS Charts again because of the limitations of what Surgical...
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Loyalty, Product
I have heard some positive and some negative things about SIS Charts; there have been some hiccups...
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Relationship, Operations
Surgical Information Systems has been pretty responsive, and the executives are very active. But we...
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Loyalty, Value
The deciding factor for us going with SIS Charts was cost and user ability. Cost is the top topic....
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Product
It seems like most of everything has been kept up with SIS Charts. It is cloud based, secure, and...
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Culture, Product
It can be a little difficult to get SIS Charts to talk to my inventory system. When it comes to...
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Relationship
When we call the vendor, we get their IT people. The vendor has a lot of turnover, so we don't...
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Relationship
The vendor's support people are good at answering us right away and helping us work through things....
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Operations, Product
There are some aspects of SIS Charts that don't meet all of our goals or flow the way they should....
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Product
I hoped that the vendor could copy some charts and send them over to their partner organizations,...
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Product
SIS Charts does what the vendor says it will do in their advertisements. It still has some growing...
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Operations
SIS Charts has its issues, just like anything else, but we just have to work through them. That is...
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Value
The vendor avoids charging us for every little thing. We pay a lump sum for each section that we have....
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Operations
Initially, the people who set up SIS Charts received a lot of training. However, the vendor went...
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Product
I really like the fact that our heart monitors can connect to SIS Charts. On the anesthesia and...
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Product, Value
I would probably buy SIS Charts again because I have used other systems. Compared to other systems,...
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Product
If we have a patient who has to go back to the OR from the PACU, we always just create another...
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Product
One thing we have had issues with is the Neximatic, which is the vendor's integration that pulls...
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Product
If we have new hires who have used a different product or are coming from a paper product, SIS...
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Operations
We are learning things that we didn't know about the product before. Anytime we have issues, it...
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Loyalty
I have been working on a few things with our inventory management system and SIS Charts for several...
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Relationship
We met with a team from the vendor, and we can contact them. When I reach out to them, they get...
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Product
Physicians are very satisfied with the product. It is easy to use for both our staff and patients.
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Relationship
My team has been working fairly diligently recently on making some changes and additions to SIS...
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Product
For the most part, SIS Charts does what the vendor says that it should. The system has a few quirks,...
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Relationship
On a regular basis, when I am at work in my normal capacity, I have very little involvement with any...
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Loyalty, Product
We have recommended the system before. I tell people that the system is very easy for our staff...
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Relationship
The vendor's support people don't respond right away. If we submit a ticket or something like that...
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Operations
I think that Surgical Information Systems tries very hard to be proactive. The vendor does regular...
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Culture, Relationship
I would encourage providers who are looking at the system to make sure that they ask for several...
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Relationship, Operations
Surgical Information Systems is extremely organized. Whenever new builds or enhancements are...
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Loyalty
I think I will be completely satisfied with SIS Charts based on the things that I'm hearing and the...
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Loyalty
Surgical Information Systems says what SIS Charts does and doesn't do, and the system works exactly...
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Relationship
Surgical Information Systems has the best support and customer service whether we use the phone or...
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Value
We don't have a ton of integration right now with SIS Charts, but Surgical Information Systems...
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Loyalty, Relationship, Product
Surgical Information Systems is constantly benchmarking their product, looking at the evolving...
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Relationship
Surgical Information Systems is definitely very involved. I usually deal with my account manager a...
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Relationship, Product
SIS Charts meets our needs for the most part. There is still a lot of room for improvement. Surgical...
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Operations, Product
Going from a legacy system to SIS Charts and its fully integrated patient management feature and EMR...
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Loyalty, Product
I would definitely like to see Surgical Information Systems do even better on the business...
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Loyalty, Product
I like that Surgical Information Systems acknowledges that their product is not 100% perfect, but...
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Product
I have already recommended Surgical Information Systems. I do it every day. They have taken the best...
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Relationship
I have used several different EHRs, and I find that I don't really get to talk to a clinical person...
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Culture, Value
We want Surgical Information Systems to make something so we can flag a patient if they are...
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Value
I understand that when we put a ticket in out of the blue, Surgical Information Systems is going to...
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Relationship, Operations
When we called the customer support people in the very beginning, we had so much time to ask...
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Product
SIS Charts is not very user friendly in the sense that the nursing department can't see the...
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Operations, Product
SIS Charts is very user friendly in the sense of learning the EHR. There aren’t a lot of hidden...
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Culture, Value
I do not think that Surgical Information Systems charges us for everything. Their pricing structure...
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Product
There were some aspects of SIS Charts' setup on my side where I felt a little more information would...
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Product
SIS Charts' integration in terms of charts, link-up capabilities, and data transfer is not there...
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Relationship
Customer service is a huge aspect of starting any new software; getting ongoing support for that...
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Operations
I'm really satisfied with Surgical Information Systems. In general, when we call them, everybody is...
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Product
The only thing with SIS Charts is that sometimes when it updates, it messes something up, but it...
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Value
So far we really haven't had a lot of issues. The vendor doesn't charge us if we do anything out of...
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Product
If someone were to try SIS Charts, they wouldn’t regret it. I recommend the solution to anybody who...
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Relationship
I have a number or direct line that I can use to call someone at Surgical Information Systems. They...
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Relationship, Product
I really don't have anything negative to say about Surgical Information Systems. Everything is all...
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Operations, Product
The feedback we have gotten about the system is that people can be trained pretty quickly on its...
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Product
I like that we can customize SIS Charts to our facility. It is also very easy for our patients to...
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Product
A couple of areas are hard coded and cannot be edited. Sometimes, there is a group response that I...
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Product
I have contracted CRNAs who provide sedation, and I give them access so that they can go in and look...
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Product
The search engine isn't very good. It needs to be improved. It is not the most user friendly.
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Culture, Relationship
The support and the sales team for this system are excellent. Each support ticket submitted is...
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Relationship
The customer support that we have received from SIS has been phenomenal I love talking to the...
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Loyalty, Value
Once we can use one part of the system, we will be able to get more case costs. That should work out...
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Relationship, Operations
We ended up having some issues with the system in the beginning after we implemented it because we...
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Loyalty
We would absolutely stay with SIS Charts if we had to do everything over again. We like the...
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Relationship
There is a lag in the support from Surgical Information Systems when we ask for enhancements to be...
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Product
With SIS Charts, there are some features that should work according to Surgical Information Systems,...
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Loyalty
Overall, things are going well with SIS Charts, and we are still inclined to go with it over the...
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Relationship
We are very satisfied with the vendor's executive involvement. We have made the vendor's executives...
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Product
The vendor has a very nice analytics program. I can pretty much look at anything across the board...
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Relationship, Operations
SIS Charts doesn't integrate, and it doesn't always communicate well. The vendor has excellent...
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Product
SIS Complete is not what the vendor claims it to be. It is a compilation of different software...
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Relationship
We do have access to some of the vendor's executives to discuss issues with their system. When I...
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Culture, Relationship, Product
The vendor has analytics for the reporting side of things. If we want detailed and customized...
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Relationship, Operations
There is no training for SIS Charts. The vendor doesn't notify us of any upgrades. We get a notice...
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Loyalty
SIS Charts is no longer part of our long-term plans. We are going to start talking to some other...
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Loyalty, Value
The integration with our anesthesia module hasn't been great. As of right now, if we had to choose...
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Operations, Product
The system is a mixed bag, but most everything works great. SIS Charts is extremely easy for end...
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Relationship
The vendor is definitely more reactive than proactive. Their people are helpful, although I have to...
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Relationship, Product
SIS Charts is fairly intuitive. When we have new hires, it is very easy for them to pick it up and...
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Loyalty, Relationship
It is our long-term plan to stay with SIS Charts, and we have integrated it into all of our centers...
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Product
We have some hard stops in the system, so we have to put alerts. There is a separate anesthesia...
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Value
With SIS, there is one standard charge and different added charges, specifically if we ask for an...
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Loyalty, Product
In the market, there are two main products. SIS Charts has more of a market share, but there are a...
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