SIS Charts (Surgery Centers) Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
The vendor could improve by creating more reports in their report set. We do ask for a fair number...
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Relationship
I'm relationship driven, not widget driven. I wouldn't have SIS Charts if Surgical Information...
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Product
The system is relatively easy to use. It's gone down a couple of times, but typically, the issue has...
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Relationship, Product
The customer service is definitely amazing for a larger or mid-sized vendor, and I like the vendor's...
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Operations
I wish there were more of a training playground to use prior to the go-live. It is cumbersome to go...
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Product
It is frustrating not to be able to have the notes cross over from the business side to the nursing...
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Relationship, Product
There are enhancements we have asked for that the vendor has refused to create. They say that not...
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Product
SIS upgrades and improves the product every single week. The update usually happens on Wednesday or...
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Loyalty, Relationship, Product
The system is still fairly new in its development phase. But I do talk to the development side of...
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Relationship, Operations
Surgical Information Systems could improve their help resources. They have a lot of online documents...
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Operations
It’s been a long time since we’ve done training for SIS Charts. We do our own training. The vendor...
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Product
When we first started using SIS Charts, a lot needed to be changed and upgraded. I believe Surgical...
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Product
The biggest advantage of SIS Charts is the ease of use. Having a patient portal where the patient...
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Product
Surgical Information Systems has done a lot of updates, so I'm tasking one of my nurses to go...
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Product
We love the ease of using the system, especially for people who come in and need to hit the floor running....
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Product
We love Surgical Information Systems.
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Relationship
Surgical Information Systems works with their clients on what is most pressing for them for development....
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Product
SIS Charts is a really good system from start to finish. It isn't really missing anything. I like...
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Operations
Our initial training from the vendor was not very good. We haven't needed much training, but there...
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Relationship
Surgical Information Systems is good, professional, and quick to respond. However, I feel that if a...
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Relationship, Product
Surgical Information Systems is doing a lot when it comes to billing. We feel like they are trying...
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Relationship
When Surgical Information Systems does anonymous things to involve customers in helping other...
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Loyalty, Value
The system is quite pricey, especially for small organizations. The system's price is a lot to pay...
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Relationship, Operations
SIS Charts is a very user-friendly program, and that makes it easy to teach users. Surgical...
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Loyalty, Value
We were using a different platform before we started using SIS Charts, and we were only using it for...
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Product, Value
SIS Charts is very user friendly. It is easy to navigate, and it follows a lot of standards. If an...
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Operations
Our training from Surgical Information Systems went very well. The only issue we had was that our...
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Relationship
Surgical Information Systems is always coming out with new things on the charting side. The denial...
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Product
My recommendation for Surgical Information Systems comes with the general downside risk of any...
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Relationship
Working with Surgical Information Systems has been good overall, with no major concerns. They are...
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Product
In SIS Charts, the data feed works really well, particularly for anesthesia charts. Electronic...
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Product
SIS Charts is a great system.
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Relationship, Product
SIS Charts meets all our needs, and I have been very critical since day one. I have always shared my...
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Relationship
Surgical Information Systems has been very responsive. If an issue shuts down our system, I submit a...
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Product, Value
If an existing center is still using paper, the top benefit of using SIS Charts is eliminating...
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Culture, Value
With Surgical Information Systems, we have to pay for every new add-on.
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Operations
The vendor's implementation people are really nice and very knowledgeable, and they are hands-on as...
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Product
SIS Charts is a simple enough EMR to the point that an agency staff member can come in and learn it...
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Loyalty, Relationship
I would ask the vendor to prioritize long-term follow-up for our specialty certifications so that we...
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Product
The system's analytical components are some of its best aspects because those components really...
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Product
SIS Charts is the strongest in terms of the actual chart itself. Our previous solution took 30 to 45...
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Relationship, Product
SIS Charts has their priority list of improvements based on how many people are asking for things....
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Loyalty, Product, Value
The system helps with provider burnout. The vendor has improved the scheduling aspect of the system...
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Loyalty
We recently opened a couple of surgery centers, and we used SIS Charts for absolutely everything...
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Culture, Value
There are separate fees for different portions of the solution, but everything is bundled in groups....
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Relationship
The support from Surgical Information Systems is exceptional, but we can absolutely tell when...
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Relationship, Product, Value
The way that accounting, reporting, and financials are handled within the system has significantly...
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Loyalty, Value
I would never move away from SIS Charts. It has made a huge difference in our efficiency and...
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Loyalty, Relationship, Product
Surgical Information Systems is constantly adding new features and new technology to the solution....
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Operations
Surgical Information Systems provides great training documents that we can pull out for any new...
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Loyalty
I am very excited about the things the vendor is rolling out this year that will only continue to...
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Relationship
Surgical Information Systems is very good about delivering, and if they can't deliver within the...
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Product
SIS Charts has a couple of things that might not be compliant. The system needs some work. In terms...
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Culture, Relationship
Surgical Information Systems keeps their promises. We are doing normal business negotiations. I have...
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Loyalty, Product
SIS Charts was built for an ambulatory surgery center. SIS Charts has a very good workflow. It will...
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Culture, Value
When we first started as a business, our goal was to be at a certain number of cases per month. We...
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Relationship, Product
Surgical Information Systems doesn't necessarily complete some of the things that they promise to...
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Product
SIS Charts has a pretty good flow to it. I do new employee orientation, so I have to introduce our...
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Relationship
I like the support from Surgical Information Systems. I can call their support team any time, and I...
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Product
Surgical Information Systems needs to listen to their customers. We are the end users, and the...
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Value
With Surgical Information Systems, we have to pay for ongoing training. There are several other...
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Relationship, Product
The vendor has done a good job of integrating this solution with other solutions. They have kind of...
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Loyalty
The vendor has accepted some of the things that we have asked for. They said they liked what we had...
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Relationship, Product
I am glad that the vendor does regular updates, but sometimes when they update something, a glitch...
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Operations, Value
In the past, when we made a very small attempt to utilize a specific portion of the system, it was...
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Operations, Value
SIS Charts is an all-encompassing platform, but we are not utilizing certain pieces. We have decided...
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Product
Surgical Information Systems is not like Epic. Epic is a huge conglomerate and has a lot more detail...
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Relationship
The vendor is constantly trying to make their product better. They are always trying to add value to...
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Operations
The vendor did a really good job with their initial training. There are tons of video options to...
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Operations
We did not have any on-site training, but we did a lot of the training on calls and through Teams....
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Value
Surgical Information Systems doesn’t avoid charging for every little thing. They deliver new...
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Relationship, Operations
Our initial updates from Surgical Information Systems were terrible. It seems like every time we...
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Product
I personally have not been pleased with some of the reporting in the solution. We have issues with a...
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Relationship, Product
The solution is easy to use. Some of the managers say certain things are hard to do, but my staff...
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Relationship
When we have issues and call Surgical Information Systems’ support, I get through to somebody in a...
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Value
SIS Charts is a very cost-effective solution. What we have put into it and what we get out of it...
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Relationship
I have not seen executive support from Surgical Information Systems get involved for several years....
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Operations
I had to set SIS Charts up myself. The entire build for the billing and business office side was all...
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Operations
Surgical Information Systems' help desk is pretty good with training videos. They also send emails...
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Culture, Relationship, Operations
When the system goes down, Surgical Information Systems won't notify me that the system is down. For...
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Relationship, Product
It would be nice to get updates on SIS' enhancements. When I find things that I need to get...
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Relationship, Operations
Once SIS got us up and running, they pretty much left us, and we needed someone to check in with us....
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Product
The vendor needs to stay on top of interoperability; that is the biggest goal for any EHR setting,...
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Relationship, Operations
The vendor does an upgrade practically every other day, so they are very good about implementing new...
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Relationship
In the years I have used the product, I have met a person face-to-face one time. We pay a lot of...
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Relationship
Surgical Information Systems is really good at getting back to us when we reach out with a question,...
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Loyalty, Product
We have providers who are anesthesiologists, but they also have another role. With SIS, they have to...
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Relationship
Surgical Information Systems is not very good when it comes to proactivity. Their system has gone...
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Product
SIS Charts is a very easy system to use. It is very intuitive, and it was easy to build. We can make...
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Relationship, Operations, Product
For the most part, Surgical Information Systems is good. If we have an issue, the vendor can resolve...
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Commentary Summary
Comment Type Breakout