SIS Charts (Surgery Centers)
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Aaron Gleave
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KLAS Research Director - Aaron Gleave
 
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User Commentary

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Manager

The vendor is working on some bugs. We have already put in some enhancement requests. So far, the...

Nov 2021
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Manager

I haven't received any extra support since we went live. At that point, we were turned over to...

Nov 2021
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Manager

We implemented the system in a slow process for our physicians so that we wouldn't disrupt their...

Nov 2021
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Manager

In terms of cash posting, we can’t do negative payments. In order to balance the bank and have...

Nov 2021
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Manager

Because the system is web based, some things crash. Oftentimes, I let the vendor know when we have...

Nov 2021
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Manager

The product is easy to use. I can figure out where I need to go in the system without much help from...

Nov 2021
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Manager

So far, I have had great customer service. I have a lot of contact with our sales representative who...

Nov 2021
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Director

SIS Charts is great for the end user. A lot of people aren't very computer savvy, but this program...

Nov 2021
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VP/Other Executive

I have been wanting to try to move to the next version, but that is a budget issue for us right now....

Nov 2021
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VP/Other Executive

I know the vendor is working on some integration with a certain EMR vendor that a lot of hospitals...

Nov 2021
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VP/Other Executive

When we have issues and call the support team, we get someone. That has never been an issue. The...

Nov 2021
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VP/Other Executive

I don't talk to the executives very much. We have a sales representative that I have been working...

Nov 2021
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VP/Other Executive

When SIS does upgrades and there are glitches, I don't really get any heads-up or notice that there...

Nov 2021
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Director

SIS Charts is a great product that is aligned with the processes and procedures of how an ambulatory...

Nov 2021
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Director

Our relationship with Surgical Information Systems is good. We get good responses from them. I think...

Nov 2021
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Director

We have been live on the solution for a while, but we aren't totally functional in it yet. When we...

Nov 2021
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Director

My nurses had no problem working with the system once they became comfortable with it. Whenever we...

Nov 2021
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Director

One of my departments isn't onboard with the solution yet. They are fighting us on its use, and I...

Nov 2021
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Director

The vendor makes changes constantly, but every time that they make a change, they mess something...

Nov 2021
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Director

The vendor's support staff members are fantastic. It is enjoyable for us when we stump them, but...

Nov 2021
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VP/Other Executive

We don't do a lot of the training. There is not a lot of training that we really take advantage of....

Nov 2021
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VP/Other Executive

The features are the same as the ones the vendor promoted. There are some features that we don't use...

Nov 2021
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Director

One of the system's modules doesn't actually meet our requirements from a charting compliance...

Nov 2021
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VP/Other Executive

With our last upgrade, there was a glitch, and we didn't get some information in advance. I think a...

Nov 2021
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VP/Other Executive

It is nice that everything is web based. With our last product, it was a lot more difficult to get...

Nov 2021
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Director

SIS Charts is great for the clinical team. Learning how to chart in the system is super easy. The...

Nov 2021
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Director

For what we get for our money, the product is definitely good. For any interface, there is an extra...

Nov 2021
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Director

In the beginning, things are always rough as we work through all the kinks, but for the most part,...

Nov 2021
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Director

We are still working on a couple of things. One of my doctors wants something that we feel is very...

Nov 2021
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Director

The vendor has a tiered system for support. When we put in a support ticket, whether we call or go...

Nov 2021
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Manager

Many of our staff members say it is easy to find what they need and put it in the system without the...

Nov 2021
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Manager

We do submit some of our enhancement requests and our recommendations to SIS pretty frequently as we...

Nov 2021
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Manager

Some of the biggest issues that we run into currently are just some of the reporting functions...

Nov 2021
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Manager

The vendor is open to discussing, but there are certain elements that require additional charges...

Nov 2021
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Manager

SIS does well once a suggestion is made on how to improve their platforms or things we need to help...

Nov 2021
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Manager

One thing we find frustrating at times is enhancements. Those could be better within the system, but...

Nov 2021
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Manager

Sometimes with some of our revenue cycle programming, there is trouble communicating in terms of...

Nov 2021
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Manager

The initial training was great. SIS' people were on-site. They were hands on in helping the staff...

Nov 2021
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Director

Parts of the product are extremely user friendly. We can build our program according to what fits...

Nov 2021
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Director

The vendor’s training is excellent. We get very good service and wonderful support. When the vendor...

Nov 2021
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Director

Before COVID-19, the vendor's people would come in to help set up the product. Since COVID-19...

Nov 2021
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Director

There is a person at SIS that I have been communicating with ever since I came here. If I have a...

Nov 2021
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Director

A lot of the costs for the product are built into the up-front programming. The system is...

Nov 2021
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Director

I predict our satisfaction with the product will go up because we can tweak it however we want. That...

Nov 2021
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Director

There are certain things that are hardwired in the product that the vendor can't take out and that...

Nov 2021
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Director

The vendor continuously works on and attempts to fulfill all their promises. We have a few wishes...

Nov 2021
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Director

The training is very much client driven. SIS offers it, and they try to be very involved, but the...

Nov 2021
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Director

One of the big-ticket items for our organization is that, as we implement SIS Charts throughout all...

Nov 2021
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Director

If there weren't bugs and issues with the administrative functions of the reports, I would hands...

Nov 2021
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Director

We discover quite a few bugs and needed improvements in the system. But when we bring them to SIS'...

Nov 2021
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Director

SIS Charts has worked so well with the individual ambulatory surgery center for each of our...

Nov 2021
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Director

SIS Charts is really intuitive and easy to use. The upgrades happen frequently enough that issues...

Nov 2021
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Director

I rely a lot on the reports. There are certain quality indicators that I have to run reports for,...

Nov 2021
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Director

I have needs, and I want things to happen right now, and they don't come quickly enough. When I ask...

Nov 2021
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Director

The product is working well for us. One of the outcomes is the postoperative calls. With SIS Charts,...

Nov 2021
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Director

The implementation process was very simple, and it didn’t take much time away from our everyday work...

Nov 2021
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Director

Our center had a lot to do with the implementation from the beginning because the vendor didn't have...

Nov 2021
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COO

There are some quirks in SIS Charts. Most of the time, the vendor is good about getting things...

Oct 2021
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COO

In the past, there was an issue on the billing side of the product. SIS couldn’t figure out what...

Oct 2021
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COO

Everything with SIS Charts is going well. We built out the product with SIS when we got it. We like...

Oct 2021
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COO

There is some functionality around anesthesia in SIS Charts, but I have decided not to add it...

Oct 2021
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Manager

We have a great representative. We haven't needed to reach out regarding support specifically. We...

Oct 2021
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Manager

When we first started using the system, it was a very easy process. There is user-friendly reporting...

Oct 2021
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Director

The product works as promoted. The ease of use is good intrinsically, but it is not as user friendly...

Oct 2021
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Director

Our initial training was via the website only. This was difficult for older employees who had had...

Oct 2021
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Director

The vendor does avoid charging for every little thing, and there are no quarterly charges. The...

Oct 2021
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Director

For ongoing phone and web support, SIS is doing well. They call us immediately to address critical...

Oct 2021
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Nurse

SIS Charts is easy to train new users on. I can put somebody on the system on their first day, and...

Oct 2021
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Nurse

I would like for SIS Charts to have more of a database interface where we could store patients’...

Oct 2021
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Nurse

Surgical Information Systems has done very well in terms of responding quickly to my tickets. They...

Oct 2021
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Manager

The product is absolutely part of our long-term plans. We love it. With how the vendor charges,...

Oct 2021
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Manager

Early on with the implementation, there were some bumps in the road. A lot of the training was done...

Oct 2021
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Manager

I would tell anybody that is considering the product that it is what they put into it. If they are...

Oct 2021
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CEO/President

SIS Charts is very easy to use. Our physicians love it. They think it is reasonably intuitive. The...

Jun 2021
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CEO/President

Doctors love SIS Charts, but the staff loves it a little less. The vendor made things easy on the...

Jun 2021
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CEO/President

The install of SIS Charts didn’t go quite as smoothly as we would have liked. Part of that was our...

Jun 2021
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CEO/President

There is no integration right now between our practice management system and SIS Charts. From a...

Jun 2021
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CEO/President

SIS Charts is part of our long-term plans. The only reason why I am hesitant is that our practice...

Jun 2021
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CEO/President

Surgical Information Systems doesn’t nickel-and-dime us. It is a flat fee. They have kept their...

Jun 2021
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CEO/President

Surgical Information Systems has been extremely responsive from a support perspective. Since our...

Jun 2021
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