SIS Charts (Surgery Centers) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Operations

I'm really satisfied with Surgical Information Systems. In general, when we call them, everybody is...

Jun 2024
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Manager

Product

The only thing with SIS Charts is that sometimes when it updates, it messes something up, but it...

Jun 2024
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Manager

Value

So far we really haven't had a lot of issues. The vendor doesn't charge us if we do anything out of...

Jun 2024
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Manager

Product

If someone were to try SIS Charts, they wouldn’t regret it. I recommend the solution to anybody who...

Jun 2024
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Manager

Relationship

I have a number or direct line that I can use to call someone at Surgical Information Systems. They...

Jun 2024
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Manager

Relationship, Product

I really don't have anything negative to say about Surgical Information Systems. Everything is all...

Jun 2024
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COO

Operations, Product

The feedback we have gotten about the system is that people can be trained pretty quickly on its...

May 2024
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Manager

Product

I like that we can customize SIS Charts to our facility. It is also very easy for our patients to...

Apr 2024
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Manager

Product

A couple of areas are hard coded and cannot be edited. Sometimes, there is a group response that I...

Apr 2024
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Manager

Product

I have contracted CRNAs who provide sedation, and I give them access so that they can go in and look...

Apr 2024
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Manager

Product

The search engine isn't very good. It needs to be improved. It is not the most user friendly.

Apr 2024
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Director

Culture, Relationship

The support and the sales team for this system are excellent. Each support ticket submitted is...

Mar 2024
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Director

Relationship

The customer support that we have received from SIS has been phenomenal I love talking to the...

Mar 2024
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Director

Loyalty, Value

Once we can use one part of the system, we will be able to get more case costs. That should work out...

Mar 2024
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Director

Relationship, Operations

We ended up having some issues with the system in the beginning after we implemented it because we...

Mar 2024
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Director

Loyalty

We would absolutely stay with SIS Charts if we had to do everything over again. We like the...

Mar 2024
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Director

Relationship

There is a lag in the support from Surgical Information Systems when we ask for enhancements to be...

Mar 2024
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Director

Product

With SIS Charts, there are some features that should work according to Surgical Information Systems,...

Mar 2024
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Director

Loyalty

Overall, things are going well with SIS Charts, and we are still inclined to go with it over the...

Mar 2024
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CEO/President

Relationship

We are very satisfied with the vendor's executive involvement. We have made the vendor's executives...

Mar 2024
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CEO/President

Product

The vendor has a very nice analytics program. I can pretty much look at anything across the board...

Mar 2024
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CEO/President

Relationship, Operations

SIS Charts doesn't integrate, and it doesn't always communicate well. The vendor has excellent...

Mar 2024
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COO

Product

SIS Complete is not what the vendor claims it to be. It is a compilation of different software...

Feb 2024
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COO

Relationship

We do have access to some of the vendor's executives to discuss issues with their system. When I...

Feb 2024
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COO

Culture, Relationship, Product

The vendor has analytics for the reporting side of things. If we want detailed and customized...

Feb 2024
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COO

Relationship, Operations

There is no training for SIS Charts. The vendor doesn't notify us of any upgrades. We get a notice...

Feb 2024
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COO

Loyalty

SIS Charts is no longer part of our long-term plans. We are going to start talking to some other...

Feb 2024
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Manager

Loyalty, Value

The integration with our anesthesia module hasn't been great. As of right now, if we had to choose...

Jan 2024
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Manager

Operations, Product

The system is a mixed bag, but most everything works great. SIS Charts is extremely easy for end...

Jan 2024
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Manager

Relationship

The vendor is definitely more reactive than proactive. Their people are helpful, although I have to...

Jan 2024
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Director

Relationship, Product

SIS Charts is fairly intuitive. When we have new hires, it is very easy for them to pick it up and...

Dec 2023
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COO

Loyalty, Relationship

It is our long-term plan to stay with SIS Charts, and we have integrated it into all of our centers...

Dec 2023
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COO

Product

We have some hard stops in the system, so we have to put alerts. There is a separate anesthesia...

Dec 2023
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COO

Value

With SIS, there is one standard charge and different added charges, specifically if we ask for an...

Dec 2023
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COO

Loyalty, Product

In the market, there are two main products. SIS Charts has more of a market share, but there are a...

Dec 2023
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Manager

Operations, Product

I am pretty happy with the product now that I am using it. I can always make suggestions about how...

Dec 2023
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Manager

Relationship, Value

We have asked the vendor for a lot of enhancements, upgrades, and changes. The vendor told us that...

Dec 2023
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Manager

Operations, Product

The vendor needs to work on the integration of all of their modules because right now, we have to go...

Dec 2023
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Director

Operations, Product

I like SIS Charts’ ease of use and the fact that there is little to no staff training. SIS Charts is...

Dec 2023
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VP/Other Executive

Product

The system is very easy to use, and we can tweak a lot of the things in our workflows. That makes it...

Nov 2023
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VP/Other Executive

Relationship, Operations, Product

The vendor does a lot of updates, so they are always adding new features. A lot of updates are based...

Nov 2023
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Director

Product

SIS Charts is very user friendly. There is some state reporting that has to be done regularly, and...

Nov 2023
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Director

Relationship, Product

There are quite a few updates with SIS Charts, and the vendor seems to be providing us with the most...

Nov 2023
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Manager

Culture, Value

For the most part, the vendor avoids charging us for everything. We pay what we agree to pay. If...

Nov 2023
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Manager

Product

We would buy SIS Charts again. It is very user friendly in terms of scheduling and business. The...

Nov 2023
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Manager

Relationship, Product

There are a couple of things that we have requested that the vendor has looked at doing enhancements...

Nov 2023
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Manager

Loyalty, Product

We have some times when the physician and physician offices code a case a certain way and the vendor...

Nov 2023
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Director

Relationship

SIS is very open to receiving enhancement requests from their facilities. As we use the system more,...

Sep 2023
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Director

Product

One improvement I want, and it seems minor, is printing the patient labels in the order of time...

Sep 2023
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Director

Culture, Operations

Probably the only thing SIS could do to improve is set expectations for the time frame when they are...

Sep 2023
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Director

Loyalty, Operations, Product

The Amkai solution was server based, and the way the whole program worked was completely different....

Sep 2023
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Director

Relationship, Product

There are very minimal outages. We had one outage for a day due to extreme weather. They were very...

Sep 2023
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Director

Operations

One of the biggest things that drives the success of implementing SIS Charts or any EMR really is...

Sep 2023
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Director

Operations

We went live during the COVID-19 pandemic, so nothing was in person. The nice thing that SIS did was...

Sep 2023
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Director

Product, Value

SIS Charts is what we make it. SIS has put a lot of functionality in the product, and all of the...

Sep 2023
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Director

Operations, Value

Luckily, our build went great. We had a really good implementation specialist who did a really good...

Sep 2023
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Director

Operations, Product

SIS’ biggest strength is that the system is somewhat configurable at the end-user position. I don't...

Sep 2023
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Director

Product

SIS could improve some of the technical functionalities for when we type in our passwords wrong at...

Sep 2023
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Director

Relationship

SIS continues to try to keep all of their promises, and they will keep those promises. We might have...

Sep 2023
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Director

Loyalty

I am really hopeful for us to completely move into SIS Complete and utilize the inventory management...

Sep 2023
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Director

Loyalty

I'm really excited to transition into SIS Complete. SIS is addressing all of the areas of...

Sep 2023
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Manager

Loyalty, Relationship

We have a mutual goal with the vendor, so there is a shared commitment to making the system the...

Sep 2023
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Manager

Operations

We are very happy with the choice that we made. I have heard numerous times that X, Y, and Z are so...

Sep 2023
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Manager

Loyalty, Operations, Product

We are working through the normal kinks we expect to work through when we are in the middle of...

Sep 2023
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Manager

Loyalty, Relationship

We went through a full-blown RFP process, and we vetted every company that was out there. In the...

Sep 2023
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Manager

Product

A lot of the improvement stuff is around reporting. Their reporting is good, but there are a number...

Sep 2023
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CIO

Operations

We did a lot of the implementation ourselves. There was room for improvement on anything. The...

Sep 2023
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CIO

Relationship, Product

People complain the product is a little foot tappy. Also, there were issues with some of the strict...

Sep 2023
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CIO

Loyalty

We are moving to a new EHR, so we are dropping SIS' product because all of the OR scheduling will be...

Sep 2023
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VP/Other Executive

Value

The costs have been mostly bundled, so I wouldn't say the vendor has nickel-and-dimed us.

Sep 2023
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VP/Other Executive

Operations

The training is fairly good because the analysts who are working on SIS Charts and who went through...

Sep 2023
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VP/Other Executive

Culture

The vendor’s sales folks are fairly routine in terms of touching base and letting folks know what...

Sep 2023
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VP/Other Executive

Loyalty

There wasn't a ton of strategy in our decision-making process. The product was the surgical offering...

Sep 2023
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VP/Other Executive

Relationship, Product

SIS is one of the very top vendors. I don’t know who would be the top vendor because in my mind,...

Sep 2023
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VP/Other Executive

Product

The only thing I had a problem with was the interface for surgical supplies; I believe that has...

Sep 2023
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(0)
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Director

Product

If everything would interface properly at least 80% of the time, we would be happy. However, that is...

Aug 2023
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Director

Relationship, Operations

On the charting side, if we put in a ticket, SIS is very responsive, quick, and helpful. In the...

Aug 2023
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Director

Product

The clinical side of SIS Charts is really good, but the analytic side suffers a little. We still...

Aug 2023
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(0)
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Director

Loyalty, Operations

The ongoing training with SIS depends on how you learn best. The question mark located in the SIS...

Aug 2023
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Director

Relationship, Product

From the preassessment testing perspective of SIS Charts, sometimes SIS Charts will hold information...

Aug 2023
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Director

Relationship

We don’t receive proactive information from SIS; we are the ones taking issues to them. SIS was very...

Aug 2023
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Director

Product

The reports in SIS Charts are accurate most of the time. The problem with SIS Charts is in the...

Aug 2023
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Director

Operations, Product

The easiest documentation is on the EMR side of SIS Charts. Whenever we have issues with SIS Charts,...

Aug 2023
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(0)
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Director

Product

The EMR side of SIS Charts is great and very user friendly. We have had a few issues with the...

Aug 2023
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(0)
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Director

Operations

We love the idea of SIS Charts, and if the solution worked all inclusively like we were led to...

Aug 2023
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(0)
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Director

Relationship, Operations, Product

SIS Charts is very easy to navigate and to implement with new employees, and they catch right on....

Aug 2023
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Director

Loyalty

When we were deciding about a practice management solution, we wanted something that would complete...

Aug 2023
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Director

Loyalty, Value

We think SIS is wonderful. Compared to other systems we looked at, we feel like SIS' solution was an...

Aug 2023
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(0)
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Director

Operations

The only thing that we were not pleased with about SIS Complete was the initial setup. Setting up...

Aug 2023
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(0)
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Director

Operations

SIS does nickel-and-dime a bit. Our training with SIS was so poor because our trainer had not been...

Aug 2023
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Director

Relationship, Operations

Since our initial training, anytime we have had a question, SIS has responded very quickly, and...

Aug 2023
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Director

Loyalty, Operations, Product

When we started looking at solutions for clinical documentation, there weren't many options...

Aug 2023
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Manager

Product

SIS Charts is supposed to talk to our clinic PM system, but it doesn't. That is an issue, and if I...

Aug 2023
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Manager

Product

The product is very user friendly and intuitive. It alerts us when something is missing, and since...

Aug 2023
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Manager

Relationship, Product

When accreditation inspectors find out that we have SIS Charts, they review 2 or 3 charts instead of...

Aug 2023
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Manager

Operations, Product

We have tried to get the vendor to teach us how to use the product correctly, but that hasn't...

Aug 2023
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(0)
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Director

Product

The system works well, and our providers love it. The vendor is always on top of our needs, and the...

Aug 2023
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(0)
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COO

Product

SIS Charts is a great product. It is simple and very easy to use while still being comprehensive....

Aug 2023
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(0)
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COO

Loyalty, Relationship

We have a long-standing relationship with the vendor. The vendor tends to hear us when we have...

Aug 2023
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(0)
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COO

Product

Every system has room for improvement. From an interoperability standpoint, I think that there are...

Aug 2023
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(0)
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VP/Other Executive

Product

The main thing that we want to have is something to integrate with our health system EMR, but SIS...

Aug 2023
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(0)
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VP/Other Executive

Relationship

The support we get from Surgical Information Systems could be better. The only reason Surgical...

Aug 2023
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(0)
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VP/Other Executive

Loyalty, Product, Value

SIS Charts serves its purpose in terms of being tangible, but we could live without it. If we had a...

Aug 2023
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(0)
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Director

Product

It is a little cumbersome to get data out of SIS Charts' analytics piece. I think it is one of the...

Aug 2023
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Director

Product

The product didn't initially have a certain, very important feature on the tracking board, but the...

Aug 2023
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(0)
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Director

Relationship

One time, the third party that housed the vendor’s servers overheated, and all their servers...

Aug 2023
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(0)
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Director

Culture

It would be nice to see more transparency in how the vendor comes up with their pricing and why...

Aug 2023
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(0)
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Director

Product

Surgical Information Systems has a great product. They have implemented a lot of suggestions that I...

Aug 2023
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(0)
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Director

Operations

We love Surgical Information Systems. From the practice management piece through the clinical...

Aug 2023
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(0)
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Director

Culture, Relationship

When we call the vendor for support, we actually get a human being quickly every time. I just can't...

Aug 2023
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(0)
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Director

Product

The vendor’s only fault is that they don't have a two-way texting communication system. We can send...

Aug 2023
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(0)
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Director

Relationship, Product

I appreciate the fact that Surgery Information Systems does weekly updates to their system. That...

Aug 2023
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(0)
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Manager

Operations

I have been really pleased with Surgical Information Systems. Our implementations were very smooth...

Aug 2023
||
(0)
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Manager

Loyalty, Product

The system went down recently, and we are still trying to get everything back in it. There are some...

Jul 2023
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Manager

Relationship, Operations

We started on the product during the COVID-19 pandemic, so we didn't have a lot of hands-on...

Jul 2023
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Manager

Product

We have issues with the functionality of the system's reports for our front office. We have never...

Jul 2023
||
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Manager

Relationship

At one point, I called the vendor about an issue, and they said that there were a lot of callers...

Jul 2023
||
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Manager

Relationship

We have a really good relationship with the vendor. We have chatted with them at conferences, and...

Jul 2023
||
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