SIS Charts (Surgery Centers)
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
The vendor is working on some bugs. We have already put in some enhancement requests. So far, the...
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I haven't received any extra support since we went live. At that point, we were turned over to...
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We implemented the system in a slow process for our physicians so that we wouldn't disrupt their...
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In terms of cash posting, we can’t do negative payments. In order to balance the bank and have...
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Because the system is web based, some things crash. Oftentimes, I let the vendor know when we have...
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The product is easy to use. I can figure out where I need to go in the system without much help from...
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So far, I have had great customer service. I have a lot of contact with our sales representative who...
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SIS Charts is great for the end user. A lot of people aren't very computer savvy, but this program...
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I have been wanting to try to move to the next version, but that is a budget issue for us right now....
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I know the vendor is working on some integration with a certain EMR vendor that a lot of hospitals...
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When we have issues and call the support team, we get someone. That has never been an issue. The...
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I don't talk to the executives very much. We have a sales representative that I have been working...
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When SIS does upgrades and there are glitches, I don't really get any heads-up or notice that there...
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SIS Charts is a great product that is aligned with the processes and procedures of how an ambulatory...
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Our relationship with Surgical Information Systems is good. We get good responses from them. I think...
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We have been live on the solution for a while, but we aren't totally functional in it yet. When we...
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My nurses had no problem working with the system once they became comfortable with it. Whenever we...
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One of my departments isn't onboard with the solution yet. They are fighting us on its use, and I...
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The vendor makes changes constantly, but every time that they make a change, they mess something...
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The vendor's support staff members are fantastic. It is enjoyable for us when we stump them, but...
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We don't do a lot of the training. There is not a lot of training that we really take advantage of....
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The features are the same as the ones the vendor promoted. There are some features that we don't use...
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One of the system's modules doesn't actually meet our requirements from a charting compliance...
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With our last upgrade, there was a glitch, and we didn't get some information in advance. I think a...
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It is nice that everything is web based. With our last product, it was a lot more difficult to get...
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SIS Charts is great for the clinical team. Learning how to chart in the system is super easy. The...
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For what we get for our money, the product is definitely good. For any interface, there is an extra...
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In the beginning, things are always rough as we work through all the kinks, but for the most part,...
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We are still working on a couple of things. One of my doctors wants something that we feel is very...
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The vendor has a tiered system for support. When we put in a support ticket, whether we call or go...
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Many of our staff members say it is easy to find what they need and put it in the system without the...
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We do submit some of our enhancement requests and our recommendations to SIS pretty frequently as we...
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Some of the biggest issues that we run into currently are just some of the reporting functions...
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The vendor is open to discussing, but there are certain elements that require additional charges...
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SIS does well once a suggestion is made on how to improve their platforms or things we need to help...
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One thing we find frustrating at times is enhancements. Those could be better within the system, but...
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Sometimes with some of our revenue cycle programming, there is trouble communicating in terms of...
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The initial training was great. SIS' people were on-site. They were hands on in helping the staff...
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Parts of the product are extremely user friendly. We can build our program according to what fits...
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The vendor’s training is excellent. We get very good service and wonderful support. When the vendor...
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Before COVID-19, the vendor's people would come in to help set up the product. Since COVID-19...
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There is a person at SIS that I have been communicating with ever since I came here. If I have a...
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A lot of the costs for the product are built into the up-front programming. The system is...
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I predict our satisfaction with the product will go up because we can tweak it however we want. That...
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There are certain things that are hardwired in the product that the vendor can't take out and that...
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The vendor continuously works on and attempts to fulfill all their promises. We have a few wishes...
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The training is very much client driven. SIS offers it, and they try to be very involved, but the...
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One of the big-ticket items for our organization is that, as we implement SIS Charts throughout all...
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If there weren't bugs and issues with the administrative functions of the reports, I would hands...
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We discover quite a few bugs and needed improvements in the system. But when we bring them to SIS'...
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SIS Charts has worked so well with the individual ambulatory surgery center for each of our...
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SIS Charts is really intuitive and easy to use. The upgrades happen frequently enough that issues...
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I rely a lot on the reports. There are certain quality indicators that I have to run reports for,...
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I have needs, and I want things to happen right now, and they don't come quickly enough. When I ask...
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The product is working well for us. One of the outcomes is the postoperative calls. With SIS Charts,...
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The implementation process was very simple, and it didn’t take much time away from our everyday work...
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Our center had a lot to do with the implementation from the beginning because the vendor didn't have...
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There are some quirks in SIS Charts. Most of the time, the vendor is good about getting things...
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In the past, there was an issue on the billing side of the product. SIS couldn’t figure out what...
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Everything with SIS Charts is going well. We built out the product with SIS when we got it. We like...
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There is some functionality around anesthesia in SIS Charts, but I have decided not to add it...
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We have a great representative. We haven't needed to reach out regarding support specifically. We...
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When we first started using the system, it was a very easy process. There is user-friendly reporting...
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The product works as promoted. The ease of use is good intrinsically, but it is not as user friendly...
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Our initial training was via the website only. This was difficult for older employees who had had...
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The vendor does avoid charging for every little thing, and there are no quarterly charges. The...
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For ongoing phone and web support, SIS is doing well. They call us immediately to address critical...
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SIS Charts is easy to train new users on. I can put somebody on the system on their first day, and...
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I would like for SIS Charts to have more of a database interface where we could store patients’...
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Surgical Information Systems has done very well in terms of responding quickly to my tickets. They...
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The product is absolutely part of our long-term plans. We love it. With how the vendor charges,...
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Early on with the implementation, there were some bumps in the road. A lot of the training was done...
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I would tell anybody that is considering the product that it is what they put into it. If they are...
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SIS Charts is very easy to use. Our physicians love it. They think it is reasonably intuitive. The...
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Doctors love SIS Charts, but the staff loves it a little less. The vendor made things easy on the...
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The install of SIS Charts didn’t go quite as smoothly as we would have liked. Part of that was our...
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There is no integration right now between our practice management system and SIS Charts. From a...
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SIS Charts is part of our long-term plans. The only reason why I am hesitant is that our practice...
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Surgical Information Systems doesn’t nickel-and-dime us. It is a flat fee. They have kept their...
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Surgical Information Systems has been extremely responsive from a support perspective. Since our...
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