SIS Charts (Surgery Centers) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Operations
Surgical Information Systems' help desk is pretty good with training videos. They also send emails...
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Culture, Relationship, Operations
When the system goes down, Surgical Information Systems won't notify me that the system is down. For...
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Relationship, Product
It would be nice to get updates on SIS' enhancements. When I find things that I need to get...
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Relationship, Operations
Once SIS got us up and running, they pretty much left us, and we needed someone to check in with us....
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Product
The vendor needs to stay on top of interoperability; that is the biggest goal for any EHR setting,...
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Relationship, Operations
The vendor does an upgrade practically every other day, so they are very good about implementing new...
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Relationship
In the years I have used the product, I have met a person face-to-face one time. We pay a lot of...
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Relationship
Surgical Information Systems is really good at getting back to us when we reach out with a question,...
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Loyalty, Product
We have providers who are anesthesiologists, but they also have another role. With SIS, they have to...
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Relationship
Surgical Information Systems is not very good when it comes to proactivity. Their system has gone...
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Product
SIS Charts is a very easy system to use. It is very intuitive, and it was easy to build. We can make...
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Relationship, Operations, Product
For the most part, Surgical Information Systems is good. If we have an issue, the vendor can resolve...
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Operations
The training and trainer from Surgical Information Systems were terrible. The EDI setup was painful....
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Product
The administration of SIS Charts is not intuitive. I have to constantly change desktops to find...
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Relationship, Operations, Product
Some of the information that we get from the vendor on build updates could be greatly improved. This...
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Relationship
The involvement of our account executive is great, and so is the involvement of other support staff...
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Product
Surgical Information Systems needs to develop a preadmission tracker and a way to communicate with...
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Operations, Product
I would tell a peer or friend that they are going to get the average level of quality,...
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Product
I would like the system to help us remain compliant with our governing bodies. For example, our...
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Product
I struggle that we can still not copy and paste things in the system's operation notes. Surgical...
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Product
We are trying to make the system work. The vendor promotes the fact that they have all the entities...
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Relationship
Surgical Information Systems is actually pretty good with support. They take my calls at the senior...
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Culture, Relationship
Surgical Information Systems keeps all their promises. Now that I know better about what the system...
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Loyalty, Relationship
I don't see my satisfaction improving with Surgical Information Systems. Things are going okay....
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Relationship, Product
From a clinical perspective, there are benefits and cons to SIS Charts, but on the clinical side,...
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Culture
It would be hard for anybody to keep all of their promises, but I also don't think the vendor has...
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Value
In a general sense, we have encountered places where it seems like the vendor wants to charge for...
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Product
There are benefits to being electronic, such as the accessibility for multiple people to review...
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Relationship, Operations
There have been times when we haven't known how to do something or there have been questions about...
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Relationship, Product
There have been many technical issues along the path here with the cloud and various systems. I...
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Loyalty, Product
The system is great, but I have called in with enhancements that would be super beneficial to our...
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Relationship
Surgical Information Systems does well with their staff. I can reach out to our representative at...
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Product, Value
Surgical Information Systems put out two-way texting, so we can text the patient or the driver...
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Loyalty, Operations
To people considering ambulatory surgery center solutions, I would just suggest they definitely have...
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Loyalty, Value
Surgical Information Systems tries not to charge us for everything. We are moving forward with the...
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Product
SIS Charts has a very easy user interface that makes onboarding new staff members and physicians...
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Relationship
The vendor is always adding new features to the system based on requests that they get from software...
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Product
The reporting functions in SIS Charts and SIS Analytics are very robust. They let users slice into...
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Product
The product would improve if the vendor implemented customized reporting, which they have indicated...
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Product
SIS Charts is the best EMR I have ever utilized in my over 20 years in healthcare. I highly...
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Loyalty, Operations
The SIS Complete platform is easy to set up, use, and train clinical and office staff on. I look...
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Product
Surgical Information Systems has done a great job of focusing on each area of an ambulatory surgery...
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Relationship
If an issue isn't something that can be resolved right away, Surgical Information Systems has a...
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Relationship
Surgical Information Systems doesn't always want my enhancement requests, but their process is fully...
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Relationship, Operations
Surgical Information Systems provides a user-friendly, easy-to-access platform that meets all the...
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Relationship
The less ideal part that we have seen with Surgical Information Systems is that we don't always know...
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Relationship
The support team is well-versed in the system, knows the processes, and is prompt about resolution....
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Operations, Product
SIS Charts is easy to use, easy to build, and customizable. It is made specifically for an...
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Operations
In the beginning, our Surgical Information Systems trainer was very responsive and very quick. But...
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Relationship, Product
All my suggestions for SIS Charts have already been fixed. It seems like if a patient has been here...
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Loyalty, Relationship
I would buy SIS Charts again, and I have for other facilities. I looked at and tested many different...
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Product
Our previous system had better reporting features, but they didn’t work right. With SIS Charts, the...
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Product
For a while, one of my reports wasn't working in SIS Charts. Surgical Information Systems got it...
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Product
Surgical Information Systems has done a good job with the analytics. SIS Charts is user-friendly, so...
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Relationship, Operations, Product
We had some bad luck with the product being a cloud-based system. The server where we were hosted...
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Operations
The vendor offers trainings all the time. I just don't attend any of them. I get emails every week...
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Relationship
Some things take a long time. We have to get through a queue, so what we deem a priority isn't...
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Value
Surgical Information Systems avoids charging for every little thing unless we are doing an add-on....
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Operations, Product
The product’s biggest strength is how customizable it is. It is pretty easy to customize because we...
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Relationship
I would recommend that the vendor sit down with an accreditation reviewer and make sure that the...
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Product
I like that we didn't have to change our workflow to make the product work or to work with it. We...
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Relationship
Sometimes we are the ones notifying Surgical Information Systems of problems. When the vendor knows...
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Product
Some of the functionalities in SIS Charts don't work the way Surgical Information Systems has...
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Relationship
Surgical Information Systems is good at updating us and giving us information when there are updates...
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Operations
The initial training from Surgical Information Systems is really good and robust. The ongoing...
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Product, Value
SIS Charts is very robust, and based on the dollar value, it is very effective and efficient. The...
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Loyalty
Overall, my satisfaction with SIS Charts rates just under the top of the scale because there are...
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Relationship, Product
We currently recommend SIS Charts. SIS Charts is definitely accommodating and allows us to customize...
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Operations
Implementations with Surgical Information Systems are usually great. The initial implementation was...
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Operations, Product
The product is easy to look at, so it is not intimidating. It is easy to explain and learn. If we...
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Relationship
The vendor is great. My salesperson is very responsive. I can text that person any time, night or...
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Relationship
I had an issue with the product, and the vendor was willing to discuss the matter with me. They are...
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Value
When the vendor can, they will avoid charging for things. We don't really have to use things....
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Relationship, Product
SIS Charts' functionalities fall short in our recovery room. When we attach a patient to a blood...
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Product
The fact that SIS Charts has a utilization report is huge for me specifically because I have to do...
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Product
There are tons of reports in the system that are fantastic, but some of the reports aren't great at...
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Product, Value
In SIS Charts, it would be helpful if we could print preference cards without supply lists attached...
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Relationship
I love that SIS Charts is a cloud-based system. The vendor does a bunch of updates for it. I also...
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Product
SIS Charts still has a few issues, but overall, it has been great. I love the schedule grid and...
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Product
SIS Charts is highly adaptable in the sense that I can customize it for my location. So even though...
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Value
If I went to another surgery center and they were contemplating moving to an EMR or changing because...
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Culture, Relationship
Surgical Information Systems keeps their promises, but sometimes they string me along in the...
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Relationship, Product
I would like to see more up-to-date regulatory requirements from Surgical Information Systems. I...
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Culture, Loyalty, Value
I have been looking at different interfaces and trying to get a new module on board, and when we...
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Relationship, Product
Surgical Information Systems has done a lot with their new module, SIS Complete. From what I...
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Product
Within the reporting tab in SIS Charts, I can run certain reports on the clinical entries and the...
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Culture, Product
I would probably not purchase SIS Charts again because of the limitations of what Surgical...
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Loyalty, Product
I have heard some positive and some negative things about SIS Charts; there have been some hiccups...
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Relationship, Operations
Surgical Information Systems has been pretty responsive, and the executives are very active. But we...
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Loyalty, Value
The deciding factor for us going with SIS Charts was cost and user ability. Cost is the top topic....
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Product
It seems like most of everything has been kept up with SIS Charts. It is cloud based, secure, and...
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Culture, Product
It can be a little difficult to get SIS Charts to talk to my inventory system. When it comes to...
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Relationship
When we call the vendor, we get their IT people. The vendor has a lot of turnover, so we don't...
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Relationship
The vendor's support people are good at answering us right away and helping us work through things....
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Operations, Product
There are some aspects of SIS Charts that don't meet all of our goals or flow the way they should....
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Product
I hoped that the vendor could copy some charts and send them over to their partner organizations,...
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Product
SIS Charts does what the vendor says it will do in their advertisements. It still has some growing...
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Operations
SIS Charts has its issues, just like anything else, but we just have to work through them. That is...
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Value
The vendor avoids charging us for every little thing. We pay a lump sum for each section that we have....
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Operations
Initially, the people who set up SIS Charts received a lot of training. However, the vendor went...
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Product
I really like the fact that our heart monitors can connect to SIS Charts. On the anesthesia and...
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Product, Value
I would probably buy SIS Charts again because I have used other systems. Compared to other systems,...
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Product
If we have a patient who has to go back to the OR from the PACU, we always just create another...
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Product
One thing we have had issues with is the Neximatic, which is the vendor's integration that pulls...
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Product
If we have new hires who have used a different product or are coming from a paper product, SIS...
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Operations
We are learning things that we didn't know about the product before. Anytime we have issues, it...
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Loyalty
I have been working on a few things with our inventory management system and SIS Charts for several...
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Relationship
We met with a team from the vendor, and we can contact them. When I reach out to them, they get...
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Product
Physicians are very satisfied with the product. It is easy to use for both our staff and patients.
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Relationship
My team has been working fairly diligently recently on making some changes and additions to SIS...
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Product
For the most part, SIS Charts does what the vendor says that it should. The system has a few quirks,...
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Relationship
On a regular basis, when I am at work in my normal capacity, I have very little involvement with any...
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Loyalty, Product
We have recommended the system before. I tell people that the system is very easy for our staff...
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Relationship
The vendor's support people don't respond right away. If we submit a ticket or something like that...
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Operations
I think that Surgical Information Systems tries very hard to be proactive. The vendor does regular...
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Culture, Relationship
I would encourage providers who are looking at the system to make sure that they ask for several...
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Relationship, Operations
Surgical Information Systems is extremely organized. Whenever new builds or enhancements are...
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Loyalty
I think I will be completely satisfied with SIS Charts based on the things that I'm hearing and the...
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Loyalty
Surgical Information Systems says what SIS Charts does and doesn't do, and the system works exactly...
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Relationship
Surgical Information Systems has the best support and customer service whether we use the phone or...
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Value
We don't have a ton of integration right now with SIS Charts, but Surgical Information Systems...
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Loyalty, Relationship, Product
Surgical Information Systems is constantly benchmarking their product, looking at the evolving...
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Relationship
Surgical Information Systems is definitely very involved. I usually deal with my account manager a...
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Relationship, Product
SIS Charts meets our needs for the most part. There is still a lot of room for improvement. Surgical...
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Operations, Product
Going from a legacy system to SIS Charts and its fully integrated patient management feature and EMR...
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Loyalty, Product
I would definitely like to see Surgical Information Systems do even better on the business...
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Loyalty, Product
I like that Surgical Information Systems acknowledges that their product is not 100% perfect, but...
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Product
I have already recommended Surgical Information Systems. I do it every day. They have taken the best...
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Relationship
I have used several different EHRs, and I find that I don't really get to talk to a clinical person...
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Culture, Value
We want Surgical Information Systems to make something so we can flag a patient if they are...
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Value
I understand that when we put a ticket in out of the blue, Surgical Information Systems is going to...
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Relationship, Operations
When we called the customer support people in the very beginning, we had so much time to ask...
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Product
SIS Charts is not very user friendly in the sense that the nursing department can't see the...
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Operations, Product
SIS Charts is very user friendly in the sense of learning the EHR. There aren’t a lot of hidden...
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Culture, Value
I do not think that Surgical Information Systems charges us for everything. Their pricing structure...
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Product
There were some aspects of SIS Charts' setup on my side where I felt a little more information would...
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Product
SIS Charts' integration in terms of charts, link-up capabilities, and data transfer is not there...
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Relationship
Customer service is a huge aspect of starting any new software; getting ongoing support for that...
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