SIS Charts (Surgery Centers) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

If we have a patient who has to go back to the OR from the PACU, we always just create another...

Sep 2024
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Manager

Product

One thing we have had issues with is the Neximatic, which is the vendor's integration that pulls...

Sep 2024
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Manager

Product

If we have new hires who have used a different product or are coming from a paper product, SIS...

Sep 2024
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Manager

Operations

We are learning things that we didn't know about the product before. Anytime we have issues, it...

Sep 2024
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Manager

Loyalty

I have been working on a few things with our inventory management system and SIS Charts for several...

Sep 2024
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Manager

Relationship

We met with a team from the vendor, and we can contact them. When I reach out to them, they get...

Sep 2024
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Director

Product

Physicians are very satisfied with the product. It is easy to use for both our staff and patients.

Aug 2024
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Director

Relationship

My team has been working fairly diligently recently on making some changes and additions to SIS...

Aug 2024
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Director

Product

For the most part, SIS Charts does what the vendor says that it should. The system has a few quirks,...

Aug 2024
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Director

Relationship

On a regular basis, when I am at work in my normal capacity, I have very little involvement with any...

Aug 2024
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Director

Loyalty, Product

We have recommended the system before. I tell people that the system is very easy for our staff...

Aug 2024
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Director

Relationship

The vendor's support people don't respond right away. If we submit a ticket or something like that...

Aug 2024
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Director

Operations

I think that Surgical Information Systems tries very hard to be proactive. The vendor does regular...

Aug 2024
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Director

Culture, Relationship

I would encourage providers who are looking at the system to make sure that they ask for several...

Aug 2024
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VP/Other Executive

Relationship, Operations

Surgical Information Systems is extremely organized. Whenever new builds or enhancements are...

Aug 2024
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VP/Other Executive

Loyalty

I think I will be completely satisfied with SIS Charts based on the things that I'm hearing and the...

Aug 2024
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VP/Other Executive

Loyalty

Surgical Information Systems says what SIS Charts does and doesn't do, and the system works exactly...

Aug 2024
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VP/Other Executive

Relationship

Surgical Information Systems has the best support and customer service whether we use the phone or...

Aug 2024
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VP/Other Executive

Value

We don't have a ton of integration right now with SIS Charts, but Surgical Information Systems...

Aug 2024
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VP/Other Executive

Loyalty, Relationship, Product

Surgical Information Systems is constantly benchmarking their product, looking at the evolving...

Aug 2024
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VP/Other Executive

Relationship

Surgical Information Systems is definitely very involved. I usually deal with my account manager a...

Aug 2024
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VP/Other Executive

Relationship, Product

SIS Charts meets our needs for the most part. There is still a lot of room for improvement. Surgical...

Aug 2024
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VP/Other Executive

Operations, Product

Going from a legacy system to SIS Charts and its fully integrated patient management feature and EMR...

Aug 2024
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VP/Other Executive

Loyalty, Product

I would definitely like to see Surgical Information Systems do even better on the business...

Aug 2024
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VP/Other Executive

Loyalty, Product

I like that Surgical Information Systems acknowledges that their product is not 100% perfect, but...

Aug 2024
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VP/Other Executive

Product

I have already recommended Surgical Information Systems. I do it every day. They have taken the best...

Aug 2024
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Director

Relationship

I have used several different EHRs, and I find that I don't really get to talk to a clinical person...

Aug 2024
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Director

Culture, Value

We want Surgical Information Systems to make something so we can flag a patient if they are...

Aug 2024
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Director

Value

I understand that when we put a ticket in out of the blue, Surgical Information Systems is going to...

Aug 2024
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Director

Relationship, Operations

When we called the customer support people in the very beginning, we had so much time to ask...

Aug 2024
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Director

Product

SIS Charts is not very user friendly in the sense that the nursing department can't see the...

Aug 2024
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Director

Operations, Product

SIS Charts is very user friendly in the sense of learning the EHR. There aren’t a lot of hidden...

Aug 2024
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Manager

Culture, Value

I do not think that Surgical Information Systems charges us for everything. Their pricing structure...

Aug 2024
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Manager

Product

There were some aspects of SIS Charts' setup on my side where I felt a little more information would...

Aug 2024
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Manager

Product

SIS Charts' integration in terms of charts, link-up capabilities, and data transfer is not there...

Aug 2024
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Manager

Relationship

Customer service is a huge aspect of starting any new software; getting ongoing support for that...

Aug 2024
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Manager

Operations

I'm really satisfied with Surgical Information Systems. In general, when we call them, everybody is...

Jun 2024
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Manager

Product

The only thing with SIS Charts is that sometimes when it updates, it messes something up, but it...

Jun 2024
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Manager

Value

So far we really haven't had a lot of issues. The vendor doesn't charge us if we do anything out of...

Jun 2024
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Manager

Product

If someone were to try SIS Charts, they wouldn’t regret it. I recommend the solution to anybody who...

Jun 2024
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Manager

Relationship

I have a number or direct line that I can use to call someone at Surgical Information Systems. They...

Jun 2024
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Manager

Relationship, Product

I really don't have anything negative to say about Surgical Information Systems. Everything is all...

Jun 2024
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COO

Operations, Product

The feedback we have gotten about the system is that people can be trained pretty quickly on its...

May 2024
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Manager

Product

I like that we can customize SIS Charts to our facility. It is also very easy for our patients to...

Apr 2024
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Manager

Product

A couple of areas are hard coded and cannot be edited. Sometimes, there is a group response that I...

Apr 2024
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Manager

Product

I have contracted CRNAs who provide sedation, and I give them access so that they can go in and look...

Apr 2024
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Manager

Product

The search engine isn't very good. It needs to be improved. It is not the most user friendly.

Apr 2024
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Director

Culture, Relationship

The support and the sales team for this system are excellent. Each support ticket submitted is...

Mar 2024
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Director

Relationship

The customer support that we have received from SIS has been phenomenal I love talking to the...

Mar 2024
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Director

Loyalty, Value

Once we can use one part of the system, we will be able to get more case costs. That should work out...

Mar 2024
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Director

Relationship, Operations

We ended up having some issues with the system in the beginning after we implemented it because we...

Mar 2024
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Director

Loyalty

We would absolutely stay with SIS Charts if we had to do everything over again. We like the...

Mar 2024
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Director

Relationship

There is a lag in the support from Surgical Information Systems when we ask for enhancements to be...

Mar 2024
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Director

Product

With SIS Charts, there are some features that should work according to Surgical Information Systems,...

Mar 2024
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Director

Loyalty

Overall, things are going well with SIS Charts, and we are still inclined to go with it over the...

Mar 2024
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CEO/President

Relationship

We are very satisfied with the vendor's executive involvement. We have made the vendor's executives...

Mar 2024
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CEO/President

Product

The vendor has a very nice analytics program. I can pretty much look at anything across the board...

Mar 2024
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CEO/President

Relationship, Operations

SIS Charts doesn't integrate, and it doesn't always communicate well. The vendor has excellent...

Mar 2024
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COO

Product

SIS Complete is not what the vendor claims it to be. It is a compilation of different software...

Feb 2024
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COO

Relationship

We do have access to some of the vendor's executives to discuss issues with their system. When I...

Feb 2024
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COO

Culture, Relationship, Product

The vendor has analytics for the reporting side of things. If we want detailed and customized...

Feb 2024
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COO

Relationship, Operations

There is no training for SIS Charts. The vendor doesn't notify us of any upgrades. We get a notice...

Feb 2024
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COO

Loyalty

SIS Charts is no longer part of our long-term plans. We are going to start talking to some other...

Feb 2024
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Manager

Loyalty, Value

The integration with our anesthesia module hasn't been great. As of right now, if we had to choose...

Jan 2024
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Manager

Operations, Product

The system is a mixed bag, but most everything works great. SIS Charts is extremely easy for end...

Jan 2024
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Manager

Relationship

The vendor is definitely more reactive than proactive. Their people are helpful, although I have to...

Jan 2024
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Director

Relationship, Product

SIS Charts is fairly intuitive. When we have new hires, it is very easy for them to pick it up and...

Dec 2023
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COO

Loyalty, Relationship

It is our long-term plan to stay with SIS Charts, and we have integrated it into all of our centers...

Dec 2023
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COO

Product

We have some hard stops in the system, so we have to put alerts. There is a separate anesthesia...

Dec 2023
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COO

Value

With SIS, there is one standard charge and different added charges, specifically if we ask for an...

Dec 2023
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COO

Loyalty, Product

In the market, there are two main products. SIS Charts has more of a market share, but there are a...

Dec 2023
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Manager

Operations, Product

I am pretty happy with the product now that I am using it. I can always make suggestions about how...

Dec 2023
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Manager

Relationship, Value

We have asked the vendor for a lot of enhancements, upgrades, and changes. The vendor told us that...

Dec 2023
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Manager

Operations, Product

The vendor needs to work on the integration of all of their modules because right now, we have to go...

Dec 2023
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Director

Operations, Product

I like SIS Charts’ ease of use and the fact that there is little to no staff training. SIS Charts is...

Dec 2023
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VP/Other Executive

Product

The system is very easy to use, and we can tweak a lot of the things in our workflows. That makes it...

Nov 2023
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VP/Other Executive

Relationship, Operations, Product

The vendor does a lot of updates, so they are always adding new features. A lot of updates are based...

Nov 2023
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Director

Product

SIS Charts is very user friendly. There is some state reporting that has to be done regularly, and...

Nov 2023
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Director

Relationship, Product

There are quite a few updates with SIS Charts, and the vendor seems to be providing us with the most...

Nov 2023
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Manager

Culture, Value

For the most part, the vendor avoids charging us for everything. We pay what we agree to pay. If...

Nov 2023
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Manager

Product

We would buy SIS Charts again. It is very user friendly in terms of scheduling and business. The...

Nov 2023
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Manager

Relationship, Product

There are a couple of things that we have requested that the vendor has looked at doing enhancements...

Nov 2023
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Manager

Loyalty, Product

We have some times when the physician and physician offices code a case a certain way and the vendor...

Nov 2023
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