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SIS Charts (Surgery Centers) Comments
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KLAS Research Director - Aaron Gleave
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Aaron Gleave

Research Director

aaron.gleave@klasresearch.com

 
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User Commentary

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CEO/President

SIS Charts is very easy to use. Our physicians love it. They think it is reasonably intuitive. The...

Jun 2021
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CEO/President

Doctors love SIS Charts, but the staff loves it a little less. The vendor made things easy on the...

Jun 2021
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CEO/President

The install of SIS Charts didn’t go quite as smoothly as we would have liked. Part of that was our...

Jun 2021
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CEO/President

There is no integration right now between our practice management system and SIS Charts. From a...

Jun 2021
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CEO/President

SIS Charts is part of our long-term plans. The only reason why I am hesitant is that our practice...

Jun 2021
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CEO/President

Surgical Information Systems doesn’t nickel-and-dime us. It is a flat fee. They have kept their...

Jun 2021
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CEO/President

Surgical Information Systems has been extremely responsive from a support perspective. Since our...

Jun 2021
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(0)
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Director

We chose SIS Charts because of the technology and cost. The charting is user friendly for the staff;...

Apr 2021
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Director

We get updated weekly with SIS Charts because we are live online. That is one of the benefits of the...

Apr 2021
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(0)
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Director

We have been able to use SIS Charts effectively for internal purposes, but the system has been an...

Apr 2021
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(0)
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Director

We are going to continue to use SIS Charts. We pay for the system on an ongoing basis, but we intend...

Apr 2021
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(0)
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Director

I don't think that the vendor keeps all of their promises. There are obviously shortfalls. Some...

Apr 2021
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(0)
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Director

The vendor doesn't charge us; everything is included in the price. I can't think of anything that...

Apr 2021
||
(0)
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Director

The vendor is always very receptive to our comments. My biggest fear when we got SIS Charts was that...

Apr 2021
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(0)
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Director

After we implemented the system, we ended up in regular support. The problem with regular support is...

Apr 2021
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(0)
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Director

There have been some things that I have brought to SIS' attention that would improve functionality,...

Apr 2021
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(0)
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Director

There is absolutely no nickel-and-diming with SIS. The solution is all encompassing, and the vendor...

Apr 2021
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(0)
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Director

When we went live with the system, there was a large amount of manual input on my part to build the...

Apr 2021
||
(0)
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Director

SIS Charts is not a hard system to use at all, but there is a lot of individual, self-directed...

Apr 2021
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(0)
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Director

We can audit our patient outcomes and pull reports on data that would not be readily available on...

Apr 2021
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(0)
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Director

I recommend SIS Charts regularly. I tell people that it is very easy to use. It is intuitive to...

Apr 2021
||
(0)
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Director

I hope that my overall satisfaction with SIS Charts will go up over the next 12 months because we...

Apr 2021
||
(0)
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Director

We selected SIS Charts based on a combination of cost and functionality. We were using paper, and...

Apr 2021
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(0)
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Director

We have never had downtime with SIS Charts. All sorts of things have happened, such as bad weather...

Apr 2021
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(0)
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Director

The people at SIS have been really open. If I can't get things done, I know who to speak with. I...

Apr 2021
||
(0)
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Director

SIS Charts has given us more than the system has cost us. My doctor always complains when they see...

Apr 2021
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(0)
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Director

We were an early adopter, so the system was a work in progress. We didn't mind that because the...

Apr 2021
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Director

SIS Charts' management of the incoming patients is always very helpful. Internally, we always get...

Apr 2021
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(0)
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Director

We used to have a lot of no-shows and cancellations. A large percentage of our surgeries were being...

Apr 2021
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(0)
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Director

Our volume has increased exponentially, but there has been nothing I have needed to do in SIS Charts...

Apr 2021
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(0)
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VP/Other Executive

I like the system's performance, the customizability, and the user interface. The system is easy to...

Apr 2021
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(0)
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VP/Other Executive

A lot of times, even when the first line of support is needed, we can usually take care of whatever...

Apr 2021
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(0)
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Director

We didn't want to put in an EMR, so we opted for SIS Charts. We bought SIS Charts as a standalone...

Apr 2021
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(0)
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Director

I haven’t heard of any problems with SIS Charts. The system is pretty simple to use, and the vendor...

Apr 2021
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(0)
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Manager

I would like to see SIS train their support people a little more. It can be difficult to find the...

Apr 2021
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(0)
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VP/Other Executive

I love the EMR part of SIS Charts. I don't like the business-office part. I like that SIS Charts has...

Apr 2021
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(0)
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VP/Other Executive

SIS Charts doesn't have automated ERA posting, and that is basic. The vendor's response is that they...

Apr 2021
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(0)
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VP/Other Executive

The vendor originally scheduled no live training support. That was very difficult. While it was...

Apr 2021
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(0)
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VP/Other Executive

SIS Charts just doesn't work as well as I expected it to. With building the contracts, I like that...

Apr 2021
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(0)
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VP/Other Executive

SIS's support system works very well. We can open a support ticket online, and typically we hear...

Apr 2021
||
(0)
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VP/Other Executive

A vendor executive was very helpful once in pulling a team of people who came down to help us. That...

Apr 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

As far as how the product functions goes, I don't have any downtime with the system. It is cloud...

Apr 2021
||
(0)
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VP/Other Executive

I am very pleased with the integration with SIS Charts. We have it interfaced with multiple products...

Apr 2021
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(0)
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VP/Other Executive

I am hard on SIS just because I expect a lot out of them, but we have decided that we are going to...

Apr 2021
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(0)
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VP/Other Executive

I don't like the way that SIS charges me for every little thing. Some of our facilities don't see...

Apr 2021
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(0)
 Thank you  Helpful

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Director

There are definitely features that we don't use. We can add different features to SIS Charts, but...

Apr 2021
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(0)
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Director

Our decision to use SIS Charts came down to how user friendly, simple, and straightforward it was,...

Apr 2021
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(0)
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Director

Going to SIS Charts was the first time we were going to an electronic system, so the training we...

Apr 2021
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(0)
 Thank you  Helpful

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Manager

Surgical Information Systems' online training and implementation could have been better. Our trainer...

Apr 2021
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(0)
 Thank you  Helpful

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Manager

SIS Charts is a documentation tool. It doesn't do the work for us. This solution isn't going to make...

Apr 2021
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(0)
 Thank you  Helpful

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Manager

Surgical Information Systems charges for everything. That is a pain.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Surgical Information Systems is very responsive. They look for ways to help us improve our daily...

Apr 2021
||
(0)
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 or  to see details.

VP/Other Executive

The delay with getting some enhancements into practice is the only reason why I don't give the...

Apr 2021
||
(0)
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VP/Other Executive

The software isn't really built to be used on Apple products. But some of our physicians primarily...

Apr 2021
||
(0)
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VP/Other Executive

When we were working through some things during our go-live, we had a very engaged team and gave a...

Apr 2021
||
(0)
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VP/Other Executive

We are able to fold some of the things that we measure for quality metrics. We are working on our...

Apr 2021
||
(0)
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VP/Other Executive

If I were to recommend the system, I would say that it is a bang for our buck. We are a small...

Apr 2021
||
(0)
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 or  to see details.

Manager

SIS Charts is part of our long-term plans. I am not changing systems ever again.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Surgical Information Systems' upgrades are fine. They happen automatically because the product is...

Apr 2021
||
(0)
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VP/Other Executive

When we log on to SIS Charts after there has been an upgrade, the system will automatically guide us...

Apr 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

The system helps drive outcomes because it can easily mine and manage data in real time rather than...

Apr 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We chose SIS Charts for the ease of use and the ability to make and manage changes in-house. We are...

Apr 2021
||
(0)
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 or  to see details.

Manager

Ideally, we will combine SIS Charts and our EMR. One of our main issues is that SIS Charts doesn't...

Apr 2021
||
(0)
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 or  to see details.

Manager

Building templates and settings in SIS Charts was a very easy and self-explanatory experience. I sat...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Surgical Information Systems has done a good job with their charges. We are getting a quote from...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Surgical Information Systems sends out pop-ups and emails. We are pretty informed. We can click on...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes, there are small glitches here and there in the system. We submit tickets, but then the...

Apr 2021
||
(0)
 Thank you  Helpful

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VP/Other Executive

We had one of SIS' legacy products for many years, and the vendor underestimated the code that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Our training experience was done virtually, and we set up a train-the-trainer program. SIS took our...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

SIS Charts meets our needs. It is a very fast solution, and it has allowed us to get to more cases...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Surgical Information Systems is a loyal company to their clients. They will come on-site to make...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

SIS Charts has been great for us. The software is very easy to use. The build process was very easy....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are very satisfied with SIS Charts. We haven't thought about switching. I would hate to think I...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The vendor was on-site and available when we needed them. When I make a phone call, and it is...

Mar 2021
||
(0)
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Nurse

In SIS Charts’ recovery portion, there isn't really an assessment for a spinal recovery. That would...

Mar 2021
||
(0)
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 or  to see details.

Nurse

Surgical Information Systems rolled out the anesthesia portion over the last year or so, and it has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think I would choose SIS Charts again just because I know it inside and out. The system is needed...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When it comes to implementation services, the process was all hands on deck. I am not sure how the...

Mar 2021
||
(0)
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 or  to see details.

Director

When it comes to ongoing support, one of my stipulations at the very beginning was that my company...

Mar 2021
||
(0)
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Director

I don’t pay the bills, but I think we either spend about the same or a little less to be...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor delivers a great product. We used their other product on the office side, so it was...

Mar 2021
||
(0)
 Thank you  Helpful

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COO

I think Surgical Information Systems keeps all their promises. They have definitely done what they...

Mar 2021
||
(0)
 Thank you  Helpful

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COO

For the most part, Surgical Information Systems is pretty good at not charging us for everything. If...

Mar 2021
||
(0)
 Thank you  Helpful

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COO

When we interface Surgical Information Systems’ software to something else or vice versa, that gets...

Mar 2021
||
(0)
 Thank you  Helpful

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COO

The quality of SIS Charts’ implementation is pretty high. The vendor does a good job with the...

Mar 2021
||
(0)
 Thank you  Helpful

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COO

The vendor supporting our integration goals took a little bit longer than I would have liked. I...

Mar 2021
||
(0)
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COO

With our current setup, Surgical Information Systems doesn’t fully meet our needs. Once I totally...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

COO

I would encourage other providers to move into the SIS Complete arena so they can use one system....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

SIS Charts meets our needs, but I would make organizations look at the system before saying it could...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

The customer service is pretty decent now. The support has improved recently, and we actually...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The process with SIS Charts started out being fairly difficult. We didn't love the training and the...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

SIS Charts is very simple and nice. It was easy to go through and build everything, and it was easy...

Mar 2021
||
(0)
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Director

We have upgraded our Wi-Fi and routers, but we have some issues with connectivity and transferring...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some issues with the information in SIS Charts not updating. We are integrating the old...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

I don't think we have recently received any new technology from SIS. I would like to have a specific...

Mar 2021
||
(0)
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Director

SIS does nickel-and-dime. For example, they said that they could run a certain report for our...

Mar 2021
||
(0)
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 or  to see details.

Director

The vendor's presentation was good. They were able to show users that the system was user friendly....

Mar 2021
||
(0)
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Director

The product is wonderful. I am more than impressed. It has analytics and everything. We have SIS...

Mar 2021
||
(0)
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Director

Overall, the implementation was very good. The vendor did great. Their service is very good, and...

Mar 2021
||
(0)
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COO

I would like to see better reporting capabilities in the software. I am constantly going through...

Jan 2021
||
(0)
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 or  to see details.

COO

Our initial VP of sales and some other higher-ups within the organization did a really good job of...

Jan 2021
||
(0)
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COO

The support services that we have received once we have been up and running have been really...

Jan 2021
||
(0)
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COO

Overall, the product continues to improve. The software is very simple to use. We can pick it up...

Jan 2021
||
(0)
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COO

Parts of the EMR were not functional during the actual go-live date of using the software. There was...

Jan 2021
||
(0)
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