PwC SMART Commentary
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Product

PwC SMART is very user friendly. When we hover over the reports, we know what they can give us. We...

Feb 2024
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Director

Relationship, Operations, Product

PwC did something in their system during an upgrade, and that caused certain cases not to drop. They...

Feb 2024
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Director

Relationship

We have had a long-standing relationship with PwC, and the leadership team has been great to work...

Feb 2024
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Director

Product

We would like the vendor to make a coder work queue so that coders have to the next chart and can't...

Feb 2024
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Director

Loyalty, Product

We report our coders' accuracy out of PwC SMART, and the managers report to their staff. When they...

Feb 2024
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Director

Operations

For training, PwC will give us a PDF about the changes that are happening, but that is it. It would...

Feb 2024
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Director

Product

There is a real-time interface between PwC SMART and our EHR, and that is a big thing because when a...

Feb 2024
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Director

Value

I have recommended PwC SMART, but is an expensive system, so organizations end up doing their own...

Feb 2024
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Director

Relationship

PwC is on top of support. We can go straight to the individuals who can fix the problems. We don't...

Jan 2024
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Director

Operations

Our team was off and running the first week of the go-live without any issues. They didn't have to...

Jan 2024
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Director

Product

I struggle to know whether we are using PwC SMART to its fullest ability or whether there is...

Jan 2024
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Director

Value

We have really started integrating PwC SMART. Our QA team works with the vendor, and we have been...

Jan 2024
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Manager

Relationship

PwC has the best IT support; it is phenomenal. We now compare everybody to PwC because they give us...

Jan 2024
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Manager

Relationship, Product

PwC SMART is easy to use because of how it works, the support we receive from the vendor, and the...

Jan 2024
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Manager

Relationship

The executives at PwC reach out a lot. They email us regularly and always want to set up meetings to...

Jan 2024
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Director

Operations

There should be more linkage as it relates to training. As new things are coming out, it would be...

Jan 2024
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Director

Relationship

PwC has been up front and honest. They have kept any and all promises that they have made. They have...

Jan 2024
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Director

Value

PwC is very well worth the money. Sometimes there are things like optimizations that we try to...

Jan 2024
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Director

Product

PwC SMART is pretty intuitive and serves us well within the organization to ensure that we are...

Jan 2024
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Director

Relationship

PwC is constantly looking at targets that could be potential compliance-related issues for us. The...

Jan 2024
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Director

Relationship, Operations

PwC is always on point with upgrades. We have frequent meetings to walk through changes and specific...

Jan 2024
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Director

Operations, Product

The system works very seamlessly and actually puts accounts into a work queue that we have built...

Jan 2024
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Director

Relationship, Product

PwC SMART is a solid product for what it does. It has helped us a lot by giving us the appropriate...

Nov 2023
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Director

Product

My only gripe with PwC SMART is that there isn’t an automatic release on a nightly basis, so we have...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

We really appreciate our support person from PwC. That person is really knowledgeable and is always...

Nov 2023
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VP/Other Executive

Relationship, Operations

The vendor could be more proactive with new functionality. They should get in front of people and...

Nov 2023
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VP/Other Executive

Operations, Product

I have been using the product for years, so I can help others at my organization understand how I...

Nov 2023
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VP/Other Executive

Relationship

The vendor has given me access to people pretty much at the partner level all the way to the...

Nov 2023
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VP/Other Executive

Product

I like the ability to prioritize what we need to look at. The vendor’s greatest strength is having...

Nov 2023
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Manager

Product

PwC SMART is a very simple application. It is basic and its workflow is really seamless. There isn't...

Oct 2023
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Manager

Value

We have done a couple of projects with PwC where they have charged us, even though those projects...

Oct 2023
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Manager

Relationship

The vendor's support team is excellent. We are extremely satisfied with the vendor's technical...

Oct 2023
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Manager

Product

The product is integrated with a couple of systems. However, we have had some challenges. I think...

Oct 2023
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Manager

Product

There are a couple of functionalities that we would like the vendor to incorporate into the product....

Oct 2023
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Analyst/Coordinator

Relationship

The vendor’s main strengths are their support and their communication. Every once in a while,...

Sep 2023
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Director

Product

There are some functionalities that I wish PwC SMART had. For example, I want to be able to track...

Sep 2023
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Director

Relationship

We have a contact person. They have been our contact person forever, and they are great. They are...

Sep 2023
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Director

Loyalty, Relationship

Anytime we have asked for any help with anything, PwC has always immediately responded and helped....

Sep 2023
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Director

Value

PwC SMART does everything PwC said it would do. For the most part, we are satisfied. There is stuff...

Sep 2023
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Director

Loyalty, Product

Interoperability is the one area I feel could be better in terms of being able to bounce back and...

Sep 2023
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Director

Operations, Product

PwC SMART is a little tricky sometimes. The people who have been using it since we got it know how...

Sep 2023
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Director

Relationship

The level of customer service that we have received from PwC this past year has been above and...

Aug 2023
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Director

Loyalty

PwC is working toward preparing clients for a cloud-based model, and the fact that they are...

Aug 2023
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Director

Loyalty

We did a comparison recently to decide whether to stay with PwC SMART or move to another product,...

Aug 2023
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VP/Other Executive

Product

The information we get from PwC SMART comes out of our internal coding system. Our internal coding...

May 2023
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VP/Other Executive

Relationship, Product

We consistently get updates with new flags that PwC has identified nationwide. Those new flags can...

May 2023
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VP/Other Executive

Relationship, Product

The metrics are proving to be exactly what PwC said they would be. The vendor helps us by comparing...

May 2023
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VP/Other Executive

Operations

The implementation went smoothly, and everything has been going relatively well as we have...

May 2023
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VP/Other Executive

Relationship

One of the biggest challenges with PwC SMART is report writing and understanding how to run reports....

May 2023
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VP/Other Executive

Operations

Maybe the training should have happened before the software went up, but I am unsure whether that...

May 2023
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Director

Product

I would like to see some better ad hoc reporting. PwC SMART has a lot of canned reports, but we want...

May 2023
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Director

Product

We like not only the ability to use PwC SMART’s flag methodology but also the ability that we have...

May 2023
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Director

Relationship

We like the vendor’s responsiveness when we have a request, a need, or a question. They are always...

May 2023
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Director

Relationship

PwC has been very helpful. Even when we ask for something and we don't know how to make that thing...

Apr 2023
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Director

Value

PwC's charges have been very appropriate. The system is expensive, but the vendor doesn't...

Apr 2023
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Director

Relationship, Product

The vendor is pretty good at putting in edits. They give us edits for new technology, but whether...

Apr 2023
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Director

Product

We recommend PwC SMART to our friends and peers a lot. We have been very happy with the system. PwC...

Apr 2023
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Director

Product

PwC gives us a lot of compliance updates. Those updates help us train staff members. As we audit, we...

Apr 2023
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Director

Product

It is easy to run quick reports in PwC SMART. I think that my favorite thing about the system is...

Apr 2023
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Director

Product

We would like to see a way in the system to capture availability for reporting purposes and to parse...

Apr 2023
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Director

Relationship

The vendor has high-quality support, and that support has always been excellent. Whenever we need...

Apr 2023
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Director

Product

PwC SMART is easy to use. We haven't found anyone who hasn't been able to use it. The system pretty...

Apr 2023
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Director

Product

PwC SMART is user friendly and does not require a lot of steps. Things in the reports and the way we...

Apr 2023
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Director

Loyalty, Product

We are running two systems, our EMR and another data management system, and I wish that we didn't...

Apr 2023
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Director

Relationship

In terms of customer support, which is super important, our problems are answered promptly. When we...

Apr 2023
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