PwC SMART
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Product
There are some functionalities that I wish PwC SMART had. For example, I want to be able to track...
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Relationship
We have a contact person. They have been our contact person forever, and they are great. They are...
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Loyalty, Relationship
Anytime we have asked for any help with anything, PwC has always immediately responded and helped....
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Value
PwC SMART does everything PwC said it would do. For the most part, we are satisfied. There is stuff...
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Loyalty, Product
Interoperability is the one area I feel could be better in terms of being able to bounce back and...
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Operations, Product
PwC SMART is a little tricky sometimes. The people who have been using it since we got it know how...
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Relationship
The level of customer service that we have received from PwC this past year has been above and...
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Loyalty
PwC is working toward preparing clients for a cloud-based model, and the fact that they are...
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Loyalty
We did a comparison recently to decide whether to stay with PwC SMART or move to another product,...
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Product
The information we get from PwC SMART comes out of our internal coding system. Our internal coding...
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Relationship, Product
We consistently get updates with new flags that PwC has identified nationwide. Those new flags can...
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Relationship, Product
The metrics are proving to be exactly what PwC said they would be. The vendor helps us by comparing...
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Operations
The implementation went smoothly, and everything has been going relatively well as we have...
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Relationship
One of the biggest challenges with PwC SMART is report writing and understanding how to run reports....
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Operations
Maybe the training should have happened before the software went up, but I am unsure whether that...
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Product
I would like to see some better ad hoc reporting. PwC SMART has a lot of canned reports, but we want...
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Product
We like not only the ability to use PwC SMART’s flag methodology but also the ability that we have...
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Relationship
We like the vendor’s responsiveness when we have a request, a need, or a question. They are always...
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Relationship
PwC has been very helpful. Even when we ask for something and we don't know how to make that thing...
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Value
PwC's charges have been very appropriate. The system is expensive, but the vendor doesn't...
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Relationship, Product
The vendor is pretty good at putting in edits. They give us edits for new technology, but whether...
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Product
We recommend PwC SMART to our friends and peers a lot. We have been very happy with the system. PwC...
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Product
PwC gives us a lot of compliance updates. Those updates help us train staff members. As we audit, we...
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Product
It is easy to run quick reports in PwC SMART. I think that my favorite thing about the system is...
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Product
We would like to see a way in the system to capture availability for reporting purposes and to parse...
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Relationship
The vendor has high-quality support, and that support has always been excellent. Whenever we need...
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Product
PwC SMART is easy to use. We haven't found anyone who hasn't been able to use it. The system pretty...
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Product
PwC SMART is user friendly and does not require a lot of steps. Things in the reports and the way we...
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Loyalty, Product
We are running two systems, our EMR and another data management system, and I wish that we didn't...
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Relationship
In terms of customer support, which is super important, our problems are answered promptly. When we...
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Product
We use PwC SMART as our compliance system. Our codes run through PwC SMART, and the system has a set...
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Relationship, Operations, Product
We get updates all the time for PwC SMART. The vendor is constantly changing and tweaking things,...
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Relationship
PwC is really flexible and has superior customer service. I enjoy working with their staff. I don’t...
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Relationship
PwC is very much a partner. I have my representative’s phone number, so I am not just calling some...
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Value
PwC does a lot of fixes and specialization, and we pay what we pay. We have normal set fees, and we...
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Relationship
We really only work with PwC’s support desk, and that support is a little lacking sometimes. I don’t...
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Operations, Product
PwC is really good at keeping up with coding updates. The vendor delivers all the updates for us,...
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Product
PwC SMART really helps us organize queues and all the functions of the inpatient coding area. The...
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Relationship
We are happy with PwC. They are a professional organization, and we like the PwC SMART product as...
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Operations
PwC could be a little more interactive. They do make a lot of webinars and things like that...
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Relationship, Product
PwC gives us technology codes and things before they even come out, so they are on the ball in that...
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Loyalty
If PwC had understood our organization’s workflow at the onset of our program, that would have made...
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Operations
We onboarded another facility to PwC's solution, and we had quite a few conference calls between the...
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Relationship
If an organization does not have a coding auditing tool in place, they need something like PwC...
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Value
PwC is being placed into a bucket with all vendors right now that are being forced to charge things...
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Operations, Product
We have been extremely satisfied across the board with the implementations. We have not only...
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Product
I love PwC SMART because it goes along with my thought processes. PwC SMART is super easy for me,...
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Loyalty, Product
PwC SMART has some system limitations, and it is an aged product. The vendor is just now moving to a...
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Relationship
I have always experienced excellent customer service regardless of whether we were troubleshooting a...
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Relationship
PwC sends routine product emails and issue alerts. I receive communications from multiple partners...
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Value
PwC’s pricing model is based on modules and the bed size of facilities, so clients pay a price for...
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Loyalty
We went with PwC SMART due to my familiarity with the product, and PwC had both inpatient and...
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Operations
We don’t really have to do much training on PwC SMART, but when I do have new people, PwC has some...
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Relationship
PwC has been excellent compared to other vendors that we have worked with. PwC's customer service is...
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Culture, Value
PwC does not charge for every little thing; everything comes under one payment.
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Product
Other vendors can use machine learning or deep learning and have optical character recognition...
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Loyalty
We chose PwC because we didn't see any other vendors that would work with our solutions and that had...
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Value
The expected value would be that the benefit would outweigh the cost. PwC’s initial estimates have...
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Relationship
PwC’s technical team is very supportive and responsive. We are actively engaged with the support...
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Operations
The key thing for clients to know is to make sure their sending technology can work with the product...
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Operations
The support team at PwC has always been available for questions, and the training we received for...
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Product
The tool would be better if the vendor expanded things into the proficiency coding arena. There is a...
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Product
PwC’s product is designed as a quality tool. Data is fed into the product, so in that sense, the...
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Product
Part of the reason we are so satisfied with the product is that the vendor is definitely...
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Relationship, Product
PwC hasn't delivered any new technology in a long time, and we haven't experienced any support...
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