PwC SMART Commentary
Filtered view: All

Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Product

There are some maintenance challenges that we encounter in PwC SMART. I believe some of the routine...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

There is a new solution that PwC told us will be available for use because I believe the software...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

PwC SMART is very simple and easy to navigate. PwC tries to keep the workflow simple. I have seen...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

PwC SMART is fairly priced. PwC is not nickel-and-diming us.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

The reason we have stayed with PwC SMART and not gone to another product in the market that has more...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

In this moment, PwC SMART is still using an older platform. They are starting to catch up to the...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The reporting tool in PwC SMART is hard for me, and it doesn't make much sense. It uses computer...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If the people we work with at PwC can't answer a question, they always get us to the right person.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

The flags we have turned on in PwC SMART have helped us avoid overcoding and undercoding. The tool...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

PwC's leadership team is very engaged with us in terms of trying to have conversations about our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

We need some additional functionality from PwC in the fee space. The vendor doesn't have a tool for...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The program or the application itself allows us to review coding quality prior to a bill being...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

The people that we have worked with at PwC have been really good. They are very responsive. I...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I have not experienced PwC charging me for every little thing at all. In fact, they have done every...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There were just a few little tweaks we had to do with regard to some of the reporting. And the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In other applications, some of our clients will give us nuances, and they give us a platform to more...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have gotten a return on our investment in PwC SMART. It is a tool that helps us prioritize our...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

One thing on my functionality wish list is the ability to expand the system's audits into an...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have multiple instances, and we have such a huge organization that it would be helpful if we...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor's representatives are very responsive. I can get one-on-one support, and I appreciate...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For my training on PwC SMART, I had a one-on-one meeting with one of the representatives. The...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

PwC keeps up-to-date on all the latest regulatory updates and offers education. They mention when...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend PwC SMART for the inpatient side. I'm very satisfied with PwC SMART. If anybody...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC is responsive to our needs and our requests for specific edits and flags. A lot of companies...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I feel like there are a couple of things that PwC could be doing to help hospitals more. I know that...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would buy the product again, especially based on the customer service. We call PwC if we are...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Running a quick ad hoc report is very easy in PwC SMART. If I wanted to do something based on codes...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With PwC, it would be nice to have a report that analyzes our case mix index impact a little...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If I need training, I reach out to PwC, and they schedule something right away.

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

PwC SMART pretty much works as it is promoted. PwC has never promised something that we haven't...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

PwC SMART takes a bit of training, but it isn't too bad. It isn't 100% integrated. I can't email a...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

For PwC SMART, I can run reports saying what the impact is that we have made on our reviews. People...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I like PwC’s attention to detail, their willingness to attend weekly meetings with us to go over the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I would like more communication about PwC’s updated cloud platform. With the ease of use, I don't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

PwC SMART is very user friendly. When we hover over the reports, we know what they can give us. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

PwC did something in their system during an upgrade, and that caused certain cases not to drop. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had a long-standing relationship with PwC, and the leadership team has been great to work...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would like the vendor to make a coder work queue so that coders have to the next chart and can't...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We report our coders' accuracy out of PwC SMART, and the managers report to their staff. When they...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For training, PwC will give us a PDF about the changes that are happening, but that is it. It would...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a real-time interface between PwC SMART and our EHR, and that is a big thing because when a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I have recommended PwC SMART, but is an expensive system, so organizations end up doing their own...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC is on top of support. We can go straight to the individuals who can fix the problems. We don't...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our team was off and running the first week of the go-live without any issues. They didn't have to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I struggle to know whether we are using PwC SMART to its fullest ability or whether there is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

We have really started integrating PwC SMART. Our QA team works with the vendor, and we have been...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

PwC has the best IT support; it is phenomenal. We now compare everybody to PwC because they give us...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

PwC SMART is easy to use because of how it works, the support we receive from the vendor, and the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The executives at PwC reach out a lot. They email us regularly and always want to set up meetings to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There should be more linkage as it relates to training. As new things are coming out, it would be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC has been up front and honest. They have kept any and all promises that they have made. They have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

PwC is very well worth the money. Sometimes there are things like optimizations that we try to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

PwC SMART is pretty intuitive and serves us well within the organization to ensure that we are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

PwC is constantly looking at targets that could be potential compliance-related issues for us. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

PwC is always on point with upgrades. We have frequent meetings to walk through changes and specific...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system works very seamlessly and actually puts accounts into a work queue that we have built...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

PwC SMART is a solid product for what it does. It has helped us a lot by giving us the appropriate...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

My only gripe with PwC SMART is that there isn’t an automatic release on a nightly basis, so we have...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



​