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PwC SMART
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User Commentary

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VP/Other Executive

Functionality and Upgrades

We use PwC SMART as our compliance system. Our codes run through PwC SMART, and the system has a set...

Oct 2022
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VP/Other Executive

Implementation and Training

We get updates all the time for PwC SMART. The vendor is constantly changing and tweaking things,...

Oct 2022
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VP/Other Executive

Relationship

PwC is really flexible and has superior customer service. I enjoy working with their staff. I don’t...

Oct 2022
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VP/Other Executive

Relationship

PwC is very much a partner. I have my representative’s phone number, so I am not just calling some...

Oct 2022
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VP/Other Executive

Sales and Contracting

PwC does a lot of fixes and specialization, and we pay what we pay. We have normal set fees, and we...

Oct 2022
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Director

Service and Support

We really only work with PwC’s support desk, and that support is a little lacking sometimes. I don’t...

Oct 2022
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Director

Service and Support

PwC is really good at keeping up with coding updates. The vendor delivers all the updates for us,...

Oct 2022
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Director

Functionality and Upgrades

PwC SMART really helps us organize queues and all the functions of the inpatient coding area. The...

Oct 2022
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Director

Relationship

We are happy with PwC. They are a professional organization, and we like the PwC SMART product as...

Oct 2022
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Manager

Service and Support

PwC could be a little more interactive. They do make a lot of webinars and things like that...

Oct 2022
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Manager

Service and Support

PwC gives us technology codes and things before they even come out, so they are on the ball in that...

Oct 2022
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Manager

Other Observations & Comments

If PwC had understood our organization’s workflow at the onset of our program, that would have made...

Oct 2022
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Manager

Implementation and Training

We onboarded another facility to PwC's solution, and we had quite a few conference calls between the...

Oct 2022
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Manager

ROI / Cost

If an organization does not have a coding auditing tool in place, they need something like PwC...

Oct 2022
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Director

Other Observations & Comments

PwC is being placed into a bucket with all vendors right now that are being forced to charge things...

Oct 2022
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Director

Interfacing and Integration

We have been extremely satisfied across the board with the implementations. We have not only...

Oct 2022
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Director

Functionality and Upgrades

I love PwC SMART because it goes along with my thought processes. PwC SMART is super easy for me,...

Oct 2022
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Director

Technology

PwC SMART has some system limitations, and it is an aged product. The vendor is just now moving to a...

Oct 2022
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Director

Service and Support

I have always experienced excellent customer service regardless of whether we were troubleshooting a...

Oct 2022
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Director

Service and Support

PwC sends routine product emails and issue alerts. I receive communications from multiple partners...

Oct 2022
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Director

ROI / Cost

PwC’s pricing model is based on modules and the bed size of facilities, so clients pay a price for...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We went with PwC SMART due to my familiarity with the product, and PwC had both inpatient and...

Oct 2022
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Director

Implementation and Training

We don’t really have to do much training on PwC SMART, but when I do have new people, PwC has some...

Oct 2022
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Manager

Service and Support

PwC has been excellent compared to other vendors that we have worked with. PwC's customer service is...

Oct 2022
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Manager

ROI / Cost

PwC does not charge for every little thing; everything comes under one payment.

Oct 2022
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Director

Functionality and Upgrades

Other vendors can use machine learning or deep learning and have optical character recognition...

Oct 2022
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Director

Win/Loss - Why they were selected (by current clients)

We chose PwC because we didn't see any other vendors that would work with our solutions and that had...

Oct 2022
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Director

ROI / Cost

The expected value would be that the benefit would outweigh the cost. PwC’s initial estimates have...

Oct 2022
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Director

Service and Support

PwC’s technical team is very supportive and responsive. We are actively engaged with the support...

Oct 2022
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Director

Lessons Learned

The key thing for clients to know is to make sure their sending technology can work with the product...

Oct 2022
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Director

Implementation and Training

The support team at PwC has always been available for questions, and the training we received for...

Oct 2022
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Director

Functionality and Upgrades

The tool would be better if the vendor expanded things into the proficiency coding arena. There is a...

Oct 2022
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Director

Interfacing and Integration

PwC’s product is designed as a quality tool. Data is fed into the product, so in that sense, the...

Oct 2022
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Director

Technology

Part of the reason we are so satisfied with the product is that the vendor is definitely...

Oct 2022
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Director

Service and Support

PwC hasn't delivered any new technology in a long time, and we haven't experienced any support...

Oct 2022
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Manager

Functionality and Upgrades

I really do like the PwC product and the fact that we can customize flags for whatever type of...

Jun 2022
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Manager

Relationship

If we have an idea for enhancing PwC SMART, we can submit it to the proper team and get that...

Jun 2022
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Manager

Implementation and Training

We have education hours that come with the contract. PwC also has ongoing sessions for things like...

Jun 2022
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Manager

Implementation and Training

PwC is pretty accurate with any upgrades that they say they are going to do. The vendor follows...

Jun 2022
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Manager

Functionality and Upgrades

PwC SMART is pretty user friendly. We have some things where we have a few extra steps we have to...

Jun 2022
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VP/Other Executive

Implementation and Training

PwC SMART requires a lot of training. There is so much training required that it is better to have a...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The product does not totally eliminate all the back-end things, but it does a great job at what it...

Apr 2022
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VP/Other Executive

Service and Support

PwC is really good about getting answers right away for our issues. We have the consulting team,...

Apr 2022
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VP/Other Executive

Relationship

As we continue to work in the system and work with PwC, our false flags have dramatically decreased....

Apr 2022
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VP/Other Executive

Lessons Learned

I would advise all those who are planning to go with PwC and the PwC SMART program to make sure and...

Apr 2022
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Director

Interfacing and Integration

The vendor has always been supportive of integration. We might have had one glitch or another, but...

Apr 2022
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Director

ROI / Cost

The vendor has sometimes been a little pricey, but we have contracts with PwC, and they honor their...

Apr 2022
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Director

Future Outlook

PwC's competitor can't hold a candle to PwC SMART in terms of some of the reports. I am very...

Apr 2022
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Director

Relationship

When we switched to a new EMR, we found that it was built based on the legacy system. So we found...

Apr 2022
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Director

Implementation and Training

The vendor has actually offered training on demand. They even provide an opportunity where we can...

Apr 2022
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Director

Functionality and Upgrades

I haven't seen the product glitch. It is pretty easy to use. I saw a product demonstrated that I...

Apr 2022
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Director

Relationship

The phone support is good. I don't bother with the web support, but if we need to use the web...

Apr 2022
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Director

Relationship

We look at the record, code it, put in all our diagnoses and procedure codes, and complete the...

Apr 2022
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Director

Relationship

Before we first got the product, we had auditors come, but PwC SMART was the first automated...

Apr 2022
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VP/Other Executive

ROI / Cost

The product paid for itself in one month, so we have received our money’s worth. The business rules...

Apr 2022
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VP/Other Executive

Relationship

The executives we deal with are right at our fingertips. I can text them anytime, and they are...

Apr 2022
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VP/Other Executive

Future Outlook

We went with PwC SMART because I had used it for a long time, and the other vendor we looked at was...

Apr 2022
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VP/Other Executive

Lessons Learned

I would tell my peers to make sure to learn how to use the reports. The tool can be expanded well...

Apr 2022
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Director

Functionality and Upgrades

I would tell others that the vendor can do a dump of the data and see what the opportunity is. If...

Apr 2022
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Director

Service and Support

We have had quite a few discussions with our contact about building up the flags in the software....

Apr 2022
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Director

Relationship

The vendor pretty much delivers what they promise in terms of inpatient review. We sometimes might...

Apr 2022
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VP/Other Executive

Future Outlook

PwC is awesome. I can't imagine not using their product. Financially, we would really be destroyed...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

It is sometimes hard to run the reports in PwC SMART. But I don't run them every day. I don't have a...

Apr 2022
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VP/Other Executive

Relationship

We can get executive involvement from PwC if we need it. I don't really need it, but if I did, the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

PwC SMART allows us to scrub our coded data prior to submitting it for the final bill, and the...

Apr 2022
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VP/Other Executive

ROI / Cost

I have been using PwC SMART for a long time, and year over year, it proves its ROI. Immediately, we...

Apr 2022
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VP/Other Executive

Relationship

I have always had support for the product. If I can't run a report myself or don't know how, PwC...

Apr 2022
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VP/Other Executive

Service and Support

PwC’s support people are readily available. We can email them and get a response back. They are very...

Apr 2022
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VP/Other Executive

Lessons Learned

I would tell people who were going to use PwC SMART to stay involved and use the system. They...

Apr 2022
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Director

ROI / Cost

Of all the vendors I have ever dealt with, PwC has the best customer service, and they don't charge...

Apr 2022
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Director

Functionality and Upgrades

I have never had any real delays or feedback from PwC that our IT team has had issues with PwC upgrades....

Apr 2022
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Director

Technology

In terms of new features in the system, PwC is very on target; they know what the industry is...

Apr 2022
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Director

Service and Support

Something changed with PwC’s support. There used to be a quicker turnaround time on issues we would...

Apr 2022
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