PwC SMART Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
I like PwC’s attention to detail, their willingness to attend weekly meetings with us to go over the...
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Relationship, Product
I would like more communication about PwC’s updated cloud platform. With the ease of use, I don't...
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Product
PwC SMART is very user friendly. When we hover over the reports, we know what they can give us. We...
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Relationship, Operations, Product
PwC did something in their system during an upgrade, and that caused certain cases not to drop. They...
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Relationship
We have had a long-standing relationship with PwC, and the leadership team has been great to work...
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Product
We would like the vendor to make a coder work queue so that coders have to the next chart and can't...
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Loyalty, Product
We report our coders' accuracy out of PwC SMART, and the managers report to their staff. When they...
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Operations
For training, PwC will give us a PDF about the changes that are happening, but that is it. It would...
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Product
There is a real-time interface between PwC SMART and our EHR, and that is a big thing because when a...
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Value
I have recommended PwC SMART, but is an expensive system, so organizations end up doing their own...
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Relationship
PwC is on top of support. We can go straight to the individuals who can fix the problems. We don't...
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Operations
Our team was off and running the first week of the go-live without any issues. They didn't have to...
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Product
I struggle to know whether we are using PwC SMART to its fullest ability or whether there is...
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Value
We have really started integrating PwC SMART. Our QA team works with the vendor, and we have been...
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Relationship
PwC has the best IT support; it is phenomenal. We now compare everybody to PwC because they give us...
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Relationship, Product
PwC SMART is easy to use because of how it works, the support we receive from the vendor, and the...
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Relationship
The executives at PwC reach out a lot. They email us regularly and always want to set up meetings to...
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Operations
There should be more linkage as it relates to training. As new things are coming out, it would be...
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Relationship
PwC has been up front and honest. They have kept any and all promises that they have made. They have...
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Value
PwC is very well worth the money. Sometimes there are things like optimizations that we try to...
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Product
PwC SMART is pretty intuitive and serves us well within the organization to ensure that we are...
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Relationship
PwC is constantly looking at targets that could be potential compliance-related issues for us. The...
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Relationship, Operations
PwC is always on point with upgrades. We have frequent meetings to walk through changes and specific...
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Operations, Product
The system works very seamlessly and actually puts accounts into a work queue that we have built...
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Relationship, Product
PwC SMART is a solid product for what it does. It has helped us a lot by giving us the appropriate...
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Product
My only gripe with PwC SMART is that there isn’t an automatic release on a nightly basis, so we have...
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Loyalty, Relationship
We really appreciate our support person from PwC. That person is really knowledgeable and is always...
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Relationship, Operations
The vendor could be more proactive with new functionality. They should get in front of people and...
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Operations, Product
I have been using the product for years, so I can help others at my organization understand how I...
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Relationship
The vendor has given me access to people pretty much at the partner level all the way to the...
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Product
I like the ability to prioritize what we need to look at. The vendor’s greatest strength is having...
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Product
PwC SMART is a very simple application. It is basic and its workflow is really seamless. There isn't...
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Value
We have done a couple of projects with PwC where they have charged us, even though those projects...
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Relationship
The vendor's support team is excellent. We are extremely satisfied with the vendor's technical...
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Product
The product is integrated with a couple of systems. However, we have had some challenges. I think...
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Product
There are a couple of functionalities that we would like the vendor to incorporate into the product....
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Relationship
The vendor’s main strengths are their support and their communication. Every once in a while,...
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Product
There are some functionalities that I wish PwC SMART had. For example, I want to be able to track...
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Relationship
We have a contact person. They have been our contact person forever, and they are great. They are...
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Loyalty, Relationship
Anytime we have asked for any help with anything, PwC has always immediately responded and helped....
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Value
PwC SMART does everything PwC said it would do. For the most part, we are satisfied. There is stuff...
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Loyalty, Product
Interoperability is the one area I feel could be better in terms of being able to bounce back and...
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Operations, Product
PwC SMART is a little tricky sometimes. The people who have been using it since we got it know how...
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Relationship
The level of customer service that we have received from PwC this past year has been above and...
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Loyalty
PwC is working toward preparing clients for a cloud-based model, and the fact that they are...
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Loyalty
We did a comparison recently to decide whether to stay with PwC SMART or move to another product,...
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Product
The information we get from PwC SMART comes out of our internal coding system. Our internal coding...
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Relationship, Product
We consistently get updates with new flags that PwC has identified nationwide. Those new flags can...
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Relationship, Product
The metrics are proving to be exactly what PwC said they would be. The vendor helps us by comparing...
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Operations
The implementation went smoothly, and everything has been going relatively well as we have...
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Relationship
One of the biggest challenges with PwC SMART is report writing and understanding how to run reports....
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Operations
Maybe the training should have happened before the software went up, but I am unsure whether that...
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Product
I would like to see some better ad hoc reporting. PwC SMART has a lot of canned reports, but we want...
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Product
We like not only the ability to use PwC SMART’s flag methodology but also the ability that we have...
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Relationship
We like the vendor’s responsiveness when we have a request, a need, or a question. They are always...
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Relationship
PwC has been very helpful. Even when we ask for something and we don't know how to make that thing...
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Value
PwC's charges have been very appropriate. The system is expensive, but the vendor doesn't...
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Relationship, Product
The vendor is pretty good at putting in edits. They give us edits for new technology, but whether...
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Product
We recommend PwC SMART to our friends and peers a lot. We have been very happy with the system. PwC...
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Product
PwC gives us a lot of compliance updates. Those updates help us train staff members. As we audit, we...
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Product
It is easy to run quick reports in PwC SMART. I think that my favorite thing about the system is...
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Product
We would like to see a way in the system to capture availability for reporting purposes and to parse...
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Relationship
The vendor has high-quality support, and that support has always been excellent. Whenever we need...
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Product
PwC SMART is easy to use. We haven't found anyone who hasn't been able to use it. The system pretty...
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Product
PwC SMART is user friendly and does not require a lot of steps. Things in the reports and the way we...
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Loyalty, Product
We are running two systems, our EMR and another data management system, and I wish that we didn't...
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Relationship
In terms of customer support, which is super important, our problems are answered promptly. When we...
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