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PwC SMART Commentary
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
To be successful with PwC SMART, we need to know how to run a database. If we aren't familiar with a...
I wish PwC had more solutions on the outpatient side.
PwC is a great business partner. They will always walk us through any issues that we have. They're...
I don't know that PwC necessarily has a training program. That could just be because I've been here...
PwC SMART isn't keeping up with AI, but it's a very niche product. There are sparkly AI toys out...
With PwC, we typically get a resolution within the same day. The longest we've waited for an issue...
We would not buy PwC SMART again because we are looking for more. We want a better, more consistent...
PwC is a long-term vendor for us, and when we have long-term vendor relationships, they sometimes...
Our rates with PwC are very reasonable. We are charged a set fee. They are transparent, but we...
PwC was always responsive to our critical issues. They are very good at providing support.
I feel that PwC's solution is archaic compared to all of the other software that's out there today....
PwC offers a lot of courses online to learn more about the product. Anytime I've reached out to...
I'm extremely satisfied with PwC's partnership. They've been reaching out and trying to understand...
I would probably only recommend PwC if somebody didn't have another system and cost may be a factor....
PwC definitely helps us. The product is there. It's just not as robust as it could be. It definitely...
We never utilized the outpatient module of PwC SMART. That module is only beneficial if people are...
I don't know if PwC SMART is part of our long-term plans. Right now it is, but we're looking at AI...
We would buy PwC Smart again. It has been a staple for our organization for many years. But we're in...
PwC is very good. They have stepped up and come to the table. Their prices have been good. We're...
PwC does not have an AI tool, and that's the future of coding. The AI needs to identify coding and...
We have a great relationship with PwC, and the application assists with second-level reviews for...
PwC could provide more frequent training for PwC SMART. They could be a little bit more flexible....
We might move away from PwC because they don't want to contract with state entities any longer. That...
I like the PwC SMART software. It's pretty user-friendly and reliable.
PwC needs to improve upon and evolve some of their other systems, but PwC SMART still meets our...
We have a vendor management company, and they told us that there were some issues with how PwC was...
PwC has been great to work with, and for what their product is, they have delivered. They have been...
PwC has an upgraded product, but until we upgrade our server, we can't take their upgraded solution....
Some of the value of PwC SMART has diluted a bit as we have been able to find trends and fix issues....
We are currently looking at some AI solutions that will do something similar to PwC SMART, just a...
PwC SMART isn’t AI driven; it is a rules-based system. It was likely an effective tool when it first...
PwC SMART doesn’t integrate well with our other systems and tends to operate as a standalone...
We don’t hear from PwC unless we reach out to them first. They are not proactive about communication...
We get too many false positives with PwC SMART, and those result in a heavy amount of manual review....
PwC has shown outstanding support when prompt assistance or training is needed.
Commentary Summary
Comment Type Breakout