PwC SMART Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
PwC has tremendous customer service. When we have a question about anything, the vendor doesn't just...
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Product
From a technology perspective, PwC SMART has been a bit stagnant. I don't think there is anything...
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Product
There are some maintenance challenges that we encounter in PwC SMART. I believe some of the routine...
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Loyalty, Product
There is a new solution that PwC told us will be available for use because I believe the software...
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Product
PwC SMART is very simple and easy to navigate. PwC tries to keep the workflow simple. I have seen...
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Value
PwC SMART is fairly priced. PwC is not nickel-and-diming us.
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Loyalty, Relationship
The reason we have stayed with PwC SMART and not gone to another product in the market that has more...
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Loyalty, Product
In this moment, PwC SMART is still using an older platform. They are starting to catch up to the...
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Product
The reporting tool in PwC SMART is hard for me, and it doesn't make much sense. It uses computer...
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Relationship
If the people we work with at PwC can't answer a question, they always get us to the right person.
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Value
The flags we have turned on in PwC SMART have helped us avoid overcoding and undercoding. The tool...
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Relationship
PwC's leadership team is very engaged with us in terms of trying to have conversations about our...
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Product, Value
We need some additional functionality from PwC in the fee space. The vendor doesn't have a tool for...
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Product, Value
The program or the application itself allows us to review coding quality prior to a bill being...
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Relationship, Operations
The people that we have worked with at PwC have been really good. They are very responsive. I...
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Value
I have not experienced PwC charging me for every little thing at all. In fact, they have done every...
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Product
There were just a few little tweaks we had to do with regard to some of the reporting. And the...
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Product
In other applications, some of our clients will give us nuances, and they give us a platform to more...
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Value
We have gotten a return on our investment in PwC SMART. It is a tool that helps us prioritize our...
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Relationship, Product
One thing on my functionality wish list is the ability to expand the system's audits into an...
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Product
We have multiple instances, and we have such a huge organization that it would be helpful if we...
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Relationship
The vendor's representatives are very responsive. I can get one-on-one support, and I appreciate...
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Operations
For my training on PwC SMART, I had a one-on-one meeting with one of the representatives. The...
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Relationship, Product
PwC keeps up-to-date on all the latest regulatory updates and offers education. They mention when...
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Product
I would recommend PwC SMART for the inpatient side. I'm very satisfied with PwC SMART. If anybody...
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Relationship
PwC is responsive to our needs and our requests for specific edits and flags. A lot of companies...
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Product, Value
I feel like there are a couple of things that PwC could be doing to help hospitals more. I know that...
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Relationship
I would buy the product again, especially based on the customer service. We call PwC if we are...
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Product
Running a quick ad hoc report is very easy in PwC SMART. If I wanted to do something based on codes...
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Product
With PwC, it would be nice to have a report that analyzes our case mix index impact a little...
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Operations
If I need training, I reach out to PwC, and they schedule something right away.
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Culture, Relationship, Product
PwC SMART pretty much works as it is promoted. PwC has never promised something that we haven't...
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Operations, Product
PwC SMART takes a bit of training, but it isn't too bad. It isn't 100% integrated. I can't email a...
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Value
For PwC SMART, I can run reports saying what the impact is that we have made on our reviews. People...
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Relationship
I like PwC’s attention to detail, their willingness to attend weekly meetings with us to go over the...
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Relationship, Product
I would like more communication about PwC’s updated cloud platform. With the ease of use, I don't...
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Product
PwC SMART is very user friendly. When we hover over the reports, we know what they can give us. We...
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Relationship, Operations, Product
PwC did something in their system during an upgrade, and that caused certain cases not to drop. They...
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Relationship
We have had a long-standing relationship with PwC, and the leadership team has been great to work...
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Product
We would like the vendor to make a coder work queue so that coders have to the next chart and can't...
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Loyalty, Product
We report our coders' accuracy out of PwC SMART, and the managers report to their staff. When they...
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Operations
For training, PwC will give us a PDF about the changes that are happening, but that is it. It would...
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Product
There is a real-time interface between PwC SMART and our EHR, and that is a big thing because when a...
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Value
I have recommended PwC SMART, but is an expensive system, so organizations end up doing their own...
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Relationship
PwC is on top of support. We can go straight to the individuals who can fix the problems. We don't...
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Operations
Our team was off and running the first week of the go-live without any issues. They didn't have to...
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Product
I struggle to know whether we are using PwC SMART to its fullest ability or whether there is...
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Value
We have really started integrating PwC SMART. Our QA team works with the vendor, and we have been...
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Relationship
PwC has the best IT support; it is phenomenal. We now compare everybody to PwC because they give us...
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Relationship, Product
PwC SMART is easy to use because of how it works, the support we receive from the vendor, and the...
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Relationship
The executives at PwC reach out a lot. They email us regularly and always want to set up meetings to...
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Operations
There should be more linkage as it relates to training. As new things are coming out, it would be...
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Relationship
PwC has been up front and honest. They have kept any and all promises that they have made. They have...
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Value
PwC is very well worth the money. Sometimes there are things like optimizations that we try to...
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Product
PwC SMART is pretty intuitive and serves us well within the organization to ensure that we are...
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Relationship
PwC is constantly looking at targets that could be potential compliance-related issues for us. The...
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Relationship, Operations
PwC is always on point with upgrades. We have frequent meetings to walk through changes and specific...
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Operations, Product
The system works very seamlessly and actually puts accounts into a work queue that we have built...
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