Commentary Summary
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User Commentary
Functionality and Upgrades
We use PwC SMART as our compliance system. Our codes run through PwC SMART, and the system has a set...
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Implementation and Training
We get updates all the time for PwC SMART. The vendor is constantly changing and tweaking things,...
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Relationship
PwC is really flexible and has superior customer service. I enjoy working with their staff. I don’t...
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Relationship
PwC is very much a partner. I have my representative’s phone number, so I am not just calling some...
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Sales and Contracting
PwC does a lot of fixes and specialization, and we pay what we pay. We have normal set fees, and we...
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Service and Support
We really only work with PwC’s support desk, and that support is a little lacking sometimes. I don’t...
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Service and Support
PwC is really good at keeping up with coding updates. The vendor delivers all the updates for us,...
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Functionality and Upgrades
PwC SMART really helps us organize queues and all the functions of the inpatient coding area. The...
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Relationship
We are happy with PwC. They are a professional organization, and we like the PwC SMART product as...
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Service and Support
PwC could be a little more interactive. They do make a lot of webinars and things like that...
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Service and Support
PwC gives us technology codes and things before they even come out, so they are on the ball in that...
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Other Observations & Comments
If PwC had understood our organization’s workflow at the onset of our program, that would have made...
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Implementation and Training
We onboarded another facility to PwC's solution, and we had quite a few conference calls between the...
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ROI / Cost
If an organization does not have a coding auditing tool in place, they need something like PwC...
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Other Observations & Comments
PwC is being placed into a bucket with all vendors right now that are being forced to charge things...
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Interfacing and Integration
We have been extremely satisfied across the board with the implementations. We have not only...
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Functionality and Upgrades
I love PwC SMART because it goes along with my thought processes. PwC SMART is super easy for me,...
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Technology
PwC SMART has some system limitations, and it is an aged product. The vendor is just now moving to a...
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Service and Support
I have always experienced excellent customer service regardless of whether we were troubleshooting a...
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Service and Support
PwC sends routine product emails and issue alerts. I receive communications from multiple partners...
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ROI / Cost
PwC’s pricing model is based on modules and the bed size of facilities, so clients pay a price for...
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Win/Loss - Why they were selected (by current clients)
We went with PwC SMART due to my familiarity with the product, and PwC had both inpatient and...
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Implementation and Training
We don’t really have to do much training on PwC SMART, but when I do have new people, PwC has some...
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Service and Support
PwC has been excellent compared to other vendors that we have worked with. PwC's customer service is...
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ROI / Cost
PwC does not charge for every little thing; everything comes under one payment.
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Functionality and Upgrades
Other vendors can use machine learning or deep learning and have optical character recognition...
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Win/Loss - Why they were selected (by current clients)
We chose PwC because we didn't see any other vendors that would work with our solutions and that had...
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ROI / Cost
The expected value would be that the benefit would outweigh the cost. PwC’s initial estimates have...
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Service and Support
PwC’s technical team is very supportive and responsive. We are actively engaged with the support...
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Lessons Learned
The key thing for clients to know is to make sure their sending technology can work with the product...
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Implementation and Training
The support team at PwC has always been available for questions, and the training we received for...
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Functionality and Upgrades
The tool would be better if the vendor expanded things into the proficiency coding arena. There is a...
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Interfacing and Integration
PwC’s product is designed as a quality tool. Data is fed into the product, so in that sense, the...
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Technology
Part of the reason we are so satisfied with the product is that the vendor is definitely...
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Service and Support
PwC hasn't delivered any new technology in a long time, and we haven't experienced any support...
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Functionality and Upgrades
I really do like the PwC product and the fact that we can customize flags for whatever type of...
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Relationship
If we have an idea for enhancing PwC SMART, we can submit it to the proper team and get that...
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Implementation and Training
We have education hours that come with the contract. PwC also has ongoing sessions for things like...
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Implementation and Training
PwC is pretty accurate with any upgrades that they say they are going to do. The vendor follows...
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Functionality and Upgrades
PwC SMART is pretty user friendly. We have some things where we have a few extra steps we have to...
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Implementation and Training
PwC SMART requires a lot of training. There is so much training required that it is better to have a...
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Functionality and Upgrades
The product does not totally eliminate all the back-end things, but it does a great job at what it...
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Service and Support
PwC is really good about getting answers right away for our issues. We have the consulting team,...
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Relationship
As we continue to work in the system and work with PwC, our false flags have dramatically decreased....
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Lessons Learned
I would advise all those who are planning to go with PwC and the PwC SMART program to make sure and...
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Interfacing and Integration
The vendor has always been supportive of integration. We might have had one glitch or another, but...
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ROI / Cost
The vendor has sometimes been a little pricey, but we have contracts with PwC, and they honor their...
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Future Outlook
PwC's competitor can't hold a candle to PwC SMART in terms of some of the reports. I am very...
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Relationship
When we switched to a new EMR, we found that it was built based on the legacy system. So we found...
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Implementation and Training
The vendor has actually offered training on demand. They even provide an opportunity where we can...
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Functionality and Upgrades
I haven't seen the product glitch. It is pretty easy to use. I saw a product demonstrated that I...
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Relationship
The phone support is good. I don't bother with the web support, but if we need to use the web...
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Relationship
We look at the record, code it, put in all our diagnoses and procedure codes, and complete the...
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Relationship
Before we first got the product, we had auditors come, but PwC SMART was the first automated...
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ROI / Cost
The product paid for itself in one month, so we have received our money’s worth. The business rules...
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Relationship
The executives we deal with are right at our fingertips. I can text them anytime, and they are...
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Future Outlook
We went with PwC SMART because I had used it for a long time, and the other vendor we looked at was...
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Lessons Learned
I would tell my peers to make sure to learn how to use the reports. The tool can be expanded well...
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Functionality and Upgrades
I would tell others that the vendor can do a dump of the data and see what the opportunity is. If...
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Service and Support
We have had quite a few discussions with our contact about building up the flags in the software....
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Relationship
The vendor pretty much delivers what they promise in terms of inpatient review. We sometimes might...
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Future Outlook
PwC is awesome. I can't imagine not using their product. Financially, we would really be destroyed...
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Functionality and Upgrades
It is sometimes hard to run the reports in PwC SMART. But I don't run them every day. I don't have a...
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Relationship
We can get executive involvement from PwC if we need it. I don't really need it, but if I did, the...
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Functionality and Upgrades
PwC SMART allows us to scrub our coded data prior to submitting it for the final bill, and the...
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ROI / Cost
I have been using PwC SMART for a long time, and year over year, it proves its ROI. Immediately, we...
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Relationship
I have always had support for the product. If I can't run a report myself or don't know how, PwC...
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Service and Support
PwC’s support people are readily available. We can email them and get a response back. They are very...
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Lessons Learned
I would tell people who were going to use PwC SMART to stay involved and use the system. They...
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ROI / Cost
Of all the vendors I have ever dealt with, PwC has the best customer service, and they don't charge...
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Functionality and Upgrades
I have never had any real delays or feedback from PwC that our IT team has had issues with PwC upgrades....
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Technology
In terms of new features in the system, PwC is very on target; they know what the industry is...
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Service and Support
Something changed with PwC’s support. There used to be a quicker turnaround time on issues we would...
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