PwC SMART Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Relationship

PwC’s support has portals and emails, and it is easy to connect with people and work through things....

Apr 2025
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Director

Product

I like that PwC SMART prevents denials related to coding guidelines and instructional notes because...

Apr 2025
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Director

Relationship, Operations

PwC does monthly workshops, but I still feel like maybe there could be a little bit more.

Apr 2025
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Director

Loyalty, Relationship, Product

PwC has some catching up to do with development, and they know they need to do some work, but their...

Apr 2025
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Director

Product

PwC SMART is outdated software. It might have been beneficial in 2010, but it is archaic compared to...

Apr 2025
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VP/Other Executive

Product

PwC SMART isn't really integrated. I don't think PwC is going to move in a direction toward upgrades...

Jan 2025
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VP/Other Executive

Product, Value

If the choice were up to me, I would not buy PwC SMART again. I value retrospective review tools,...

Jan 2025
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VP/Other Executive

Relationship

PwC's customer service is excellent. If we ask PwC for tweaks or new rules, they will get right on...

Jan 2025
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VP/Other Executive

Relationship

PwC has tremendous customer service. When we have a question about anything, the vendor doesn't just...

Nov 2024
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VP/Other Executive

Product

From a technology perspective, PwC SMART has been a bit stagnant. I don't think there is anything...

Nov 2024
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Manager

Product

There are some maintenance challenges that we encounter in PwC SMART. I believe some of the routine...

Nov 2024
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Manager

Loyalty, Product

There is a new solution that PwC told us will be available for use because I believe the software...

Nov 2024
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Manager

Product

PwC SMART is very simple and easy to navigate. PwC tries to keep the workflow simple. I have seen...

Nov 2024
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Director

Value

PwC SMART is fairly priced. PwC is not nickel-and-diming us.

Nov 2024
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Director

Loyalty, Relationship

The reason we have stayed with PwC SMART and not gone to another product in the market that has more...

Aug 2024
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Director

Loyalty, Product

In this moment, PwC SMART is still using an older platform. They are starting to catch up to the...

Aug 2024
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