PwC SMART Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Loyalty, Product
PwC SMART isn’t AI driven; it is a rules-based system. It was likely an effective tool when it first...
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Loyalty, Value
PwC SMART doesn’t integrate well with our other systems and tends to operate as a standalone...
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Relationship
We don’t hear from PwC unless we reach out to them first. They are not proactive about communication...
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Product, Value
We get too many false positives with PwC SMART, and those result in a heavy amount of manual review....
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Relationship
PwC has shown outstanding support when prompt assistance or training is needed.
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Product
I have requested that PwC SMART add a total code accuracy feature on the outpatient side, but that...
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Relationship
We have a lot of interactions with PwC, including regular calls to review our flags and discuss how...
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Operations, Product
I personally find PwC SMART to be very easy to use. However, we have some people who still struggle...
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Loyalty, Relationship
Based on the meeting that we had recently, we now definitely have a better vision of where PwC SMART...
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Product
We were unable to move to the cloud product that PwC had available because they built their IT on a...
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Product
We would like to have a little more interoperability with our EMR. I would like to be able to view...
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Product
PwC SMART is user friendly and intuitive. The solution checks a lot of boxes about what we need in...
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Relationship
PwC's team members are professional, knowledgeable, and responsive to the needs of the health...
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Product
At this point in time, we are only using PwC SMART to flag charts for review. In the past, we had...
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Operations
When we were implementing the solution's outpatient module, PwC’s side was very organized, and their...
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Product
We have never had any issues with upgrades on PwC’s end. With new technologies, PwC has flags that...
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Loyalty
PwC SMART is part of our long-term plan. We recently implemented the solution's outpatient module,...
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Product
PwC SMART definitely catches errors before charts go out, but a human is also checking these charts,...
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Product
PwC SMART is very user-friendly. It isn't difficult to use. We click on an account, and it shows us...
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Relationship
PwC does have web support, and we can email their support people with help-desk questions if...
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Relationship, Operations, Value
I would say that PwC doesn't charge for every little thing. We get a lot of stuff included. I would...
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Relationship
PwC has worked on the customization of flags and has made sure we know what flags they are releasing...
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Loyalty, Product
We are at the point now where we can't upgrade unless we upgrade our servers to a certain version....
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Product
The functionality in the product meets our expectations, but it doesn’t meet all our needs. There is...
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Value
We are recouping our costs, so that is good. I can always say that license costs are too high...
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Relationship
PwC’s support has portals and emails, and it is easy to connect with people and work through things....
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Product
I like that PwC SMART prevents denials related to coding guidelines and instructional notes because...
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Relationship, Operations
PwC does monthly workshops, but I still feel like maybe there could be a little bit more.
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Loyalty, Relationship, Product
PwC has some catching up to do with development, and they know they need to do some work, but their...
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Product
PwC SMART is outdated software. It might have been beneficial in 2010, but it is archaic compared to...
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Product
PwC SMART isn't really integrated. I don't think PwC is going to move in a direction toward upgrades...
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Product, Value
If the choice were up to me, I would not buy PwC SMART again. I value retrospective review tools,...
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Relationship
PwC's customer service is excellent. If we ask PwC for tweaks or new rules, they will get right on...
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