PwC SMART Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Operations
PwC could provide more frequent training for PwC SMART. They could be a little bit more flexible....
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Loyalty
We might move away from PwC because they don't want to contract with state entities any longer. That...
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Product
I like the PwC SMART software. It's pretty user-friendly and reliable.
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Product, Value
PwC needs to improve upon and evolve some of their other systems, but PwC SMART still meets our...
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Value
We have a vendor management company, and they told us that there were some issues with how PwC was...
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Relationship
PwC has been great to work with, and for what their product is, they have delivered. They have been...
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Loyalty, Product
PwC has an upgraded product, but until we upgrade our server, we can't take their upgraded solution....
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Value
Some of the value of PwC SMART has diluted a bit as we have been able to find trends and fix issues....
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Loyalty
We are currently looking at some AI solutions that will do something similar to PwC SMART, just a...
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Loyalty, Product
PwC SMART isn’t AI driven; it is a rules-based system. It was likely an effective tool when it first...
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Loyalty, Value
PwC SMART doesn’t integrate well with our other systems and tends to operate as a standalone...
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Relationship
We don’t hear from PwC unless we reach out to them first. They are not proactive about communication...
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Product, Value
We get too many false positives with PwC SMART, and those result in a heavy amount of manual review....
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Relationship
PwC has shown outstanding support when prompt assistance or training is needed.
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Product
I have requested that PwC SMART add a total code accuracy feature on the outpatient side, but that...
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Relationship
We have a lot of interactions with PwC, including regular calls to review our flags and discuss how...
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Operations, Product
I personally find PwC SMART to be very easy to use. However, we have some people who still struggle...
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Loyalty, Relationship
Based on the meeting that we had recently, we now definitely have a better vision of where PwC SMART...
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Product
We were unable to move to the cloud product that PwC had available because they built their IT on a...
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Product
We would like to have a little more interoperability with our EMR. I would like to be able to view...
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Product
PwC SMART is user friendly and intuitive. The solution checks a lot of boxes about what we need in...
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Relationship
PwC's team members are professional, knowledgeable, and responsive to the needs of the health...
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Product
At this point in time, we are only using PwC SMART to flag charts for review. In the past, we had...
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Commentary Summary
Comment Type Breakout