Nurse & Staff Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Communicating with QGenda is very easy. The team that we are working with now is very responsive....
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Product
QGenda has done well with integration. They have met all our requirements. Nurse & Staff Scheduling...
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Loyalty, Product
Nurse & Staff Scheduling looks like it is going to be fantastic. We just haven’t used it with all...
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Operations
QGenda handed us off to the technical team for training. Training would be more effective if our...
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Loyalty
There are always more things that we would like Nurse & Staff Scheduling to do. However, the...
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Operations
We are still not live with Nurse & Staff Scheduling, but we are having training sessions, and my...
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Relationship
I have never experienced proactive service from QGenda. When I need help, I have to reach out to...
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Product
Overall, I'm satisfied with QGenda’s scheduling tool. It is user-friendly, and once someone figures...
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Relationship, Product
QGenda is always doing updates and sending out different solutions to make things easier. They...
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Operations, Product
I would score QGenda's system's ease of use right below the top score mostly because some people are...
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Product
With the statistics option in QGenda's system, when I schedule people in different clinics and...
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Product
For QGenda's system to get a top score on giving nurses the flexibility they want, nurses would have...
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Product, Value
I love QGenda. Their system is very user-friendly. I would tell someone in my position that it saves...
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Relationship, Operations
Anytime I need anything from QGenda’s support team, including help with changing something or adding...
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Loyalty, Relationship, Operations
The vendor needs to provide more training. But they just came out with a new customer portal, and I...
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Product
The product is very user friendly. The staff picks up on it really quickly, and they can do pretty...
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Relationship
On the support side, the vendor needs to improve the consistency and knowledge. Maybe we have more...
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Relationship
The vendor could be more proactive. But it is possible that they are improving because we did have a...
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Relationship
The vendor doesn't always keep their promises in terms of speed and efficiency. They kind of make it...
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Operations, Product
QGenda is working on Nurse & Staff Scheduling. The problem is that it is just too clunky. It is so...
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Operations, Product
Nurse & Staff Scheduling works. It is app-based. The bad thing about Schedule360, the old version of...
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Loyalty, Relationship
The person we work with at QGenda is pretty good, but the problem is that they keep saying things...
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Loyalty
Nurse & Staff Scheduling is not good enough to keep. We are probably going to switch. We are already...
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Operations, Product, Value
Schedule360, the old version of the solution, was fairly simple. Nursing & Staff Scheduling is not...
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Value
Nurse & Staff Scheduling is not horribly expensive. QGenda is getting ready to rack the prices up,...
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Operations
QGenda did do training, but Nurse & Staff Scheduling is so complicated. The vendor has good tutorial...
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Product
From the nurses' standpoint, looking at Nurse & Staff Scheduling does what it is supposed to and...
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Loyalty, Product, Value
Nurse & Staff Scheduling is just horrible to use. However, we are using it. It is usable. It is just...
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Relationship
The programmer from QGenda is really responsive, but the help desk is less than helpful when we call...
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Loyalty
QGenda acquired Schedule360. That was a huge travesty. They acquired Schedule360 because Schedule360...
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Product
I am still unhappy with Nurse & Staff Scheduling. We can customize reports, but the reports aren't...
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Relationship, Operations, Value
I think this solution has saved us a lot of time on a daily basis when it comes to scheduling our...
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Relationship
The wait for support can be pretty long sometimes. One of my people had to call in to get some help,...
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Product
There are just a couple of bugs in this solution. We have these tags that if we hover over them are...
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Operations, Product
It took several months for us to get through the build-out process for this solution, but it is...
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Product
I like a lot of the functionality in Nurse & Staff Scheduling as a scheduler. We can easily move...
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Relationship
QGenda has been working very hard to fix anything or bring up anything that we have issues with.
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Product
For Nurse & Staff Scheduling, I would like to have the ability to do admin functions on my phone. I...
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Relationship, Operations
During QGenda’s training, we utilized the programmer that we worked with because there was a...
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Relationship
Anytime we have had an issue, QGenda has been pretty receptive to hearing feedback and resolving it....
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Operations, Product
The Nurse & Staff Scheduling tool does give us a lot of options in terms of how to view our...
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Product
One thing that I would like to see moving forward with Nurse & Staff Scheduling is a notification...
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Product
It is easy to integrate the QGenda app with the staff members' cell phones so that the staff members...
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Operations
For the training on Nurse & Staff Scheduling, there were initial invite emails that were sent to all...
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Loyalty
The system doesn't do any graphing, and it doesn't help us use our staff members as well as we...
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Product
One thing the vendor could do to better compete with other vendors would be to allow us to text...
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Value
We have some placeholder staff members, and I found out that we are getting charged for each of...
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Product
I like the system's overall layout. Our staff members have a window where they can self-schedule....
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Product
I have mixed feelings about the system. When the solution works, it is really good, but it often...
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Operations
Our initial trainer was really good, responsive, and helpful. However, the ongoing training that we...
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Relationship
QGenda has been very helpful with trying to get us on this new platform and being able to...
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Operations
QGenda has done well with upgrades. They tell us way ahead of time when they are going to do an...
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Product
We can set our own parameters in Nurse & Staff Scheduling, so we like that. We don't let staff...
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Loyalty, Product
The navigation in Nurse & Staff Scheduling right now is a little clumsy. We have to be at a computer...
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Loyalty, Operations, Product
The one thing that we have realized, just because we are trying to implement Nurse & Staff...
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