Nurse & Staff Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
QGenda's product does a pretty good job with scheduling for the most part. We have many new...
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Loyalty, Product
We have to go in and take people off of the system's automatic scheduler. Sometimes, we will take...
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Product
We had some scheduling needs that were different from other companies' needs, and QGenda was able to...
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Value
I would like to use QGenda's system for payroll; that would probably save me 8–15 hours a week.
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Product, Value
There is really no way to know what kind of reports I can run through QGenda's system without just...
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Relationship, Operations
QGenda is very attentive and open to hearing our point of view on how we would like our system to...
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Product
We would like it if QGenda's system integrated with our time-clock system, but it doesn't.
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Relationship
QGenda is very responsive if we need a platform changed or a department added. The vendor sends us...
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Product
The system is easy for our providers because they can use it on their phones and computers....
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Product, Product
The product's strengths are its ease of use, transparency, and functionality. I want QGenda to build...
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Operations, Product
The system is easy to use, but there are a couple of things that still cause a lot of confusion and...
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Relationship
QGenda is always available 24/7. Everyone from QGenda gets involved. There is not much that they...
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Relationship, Product
In terms of what our units are looking for, they need reports to view numbers and understand the...
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Culture, Relationship
One of the biggest issues I have had with larger solutions is that we get what the vendor provides...
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Loyalty, Product
I would definitely recommend the product and already have. We can't have everything be perfect, and...
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Relationship
For us, there haven't been too many significant changes to the product or with the vendor. The...
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Operations
If an organization doesn't have someone who is specifically assigned to support staff and users,...
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Product
QGenda has tried several times to help us integrate the product, but we have encountered...
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Relationship
With the merge of QGenda, not a thing has changed with our support. The vendor's support has always...
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Loyalty, Relationship
QGenda says a new product is coming, so we will see what happens next year. As of now, we have a...
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Loyalty, Operations, Product
Some things are not completely intuitive, but some of the challenges might be because of how the...
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Product
The product is user friendly because we are able to access it from any internet connection and it...
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Relationship
Things are going well with QGenda. The customer service team is great. They are very personable, and...
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Relationship
With QGenda, there isn't any local support. Sometimes QGenda's support team gets back to me when I...
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Relationship
The vendor has been very responsive and good to work with. I have been able to call them anytime at...
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Product
We have used Nurse & Staff Scheduling a lot in all our regions, and it has been very effective. It...
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Relationship
I love working with our team at QGenda. I don't have any issues with them. If anything comes up, we...
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Relationship
Now that the tool has been bought by QGenda, we don’t necessarily know what we are walking into. So...
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Relationship
QGenda’s program is very tailorable, and the vendor is very good at communicating with us before...
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Relationship, Operations
We are very self-sufficient as an organization, but if we don't understand something, QGenda is very...
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Value
The only thing that has come up since the QGenda purchase is a rate increase that we weren't...
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Relationship, Product
The changes that QGenda makes are live, so we can see the changes right away. We can communicate the...
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Operations
When we first started with QGenda, we didn’t receive any training; we were simply given a supervisor...
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Product
The product is pretty, effective, and responsive. We never have downtime or connectivity issues. We...
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Relationship
QGenda doesn't reach out unless we reach out to them first. Typically, nothing goes wrong with the...
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Product
We love the QGenda platform. One of the things we love about it is that we have a lot of tiered...
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Operations, Product
One little thing that could be improved is that sometimes we would like to add and fill split shifts...
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Relationship, Product
We never have issues; the Qgenda solution doesn’t go out of service, and the site doesn’t go down.
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Relationship
If we have a question about something or if we need to add somebody as an administrative user, we...
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Loyalty, Product
Our team members can access the product anywhere because it is online and there is a mobile app. The...
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Relationship
The team that we interact with is the same team that we have always dealt with, and they are...
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Loyalty, Product
We have tried to integrate other platforms, and those integrations haven't been very successful....
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Relationship
We are working with QGenda to get different reports, and they have been extremely receptive. Anytime...
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Relationship
QGenda has been very proactive. The vendor has been on point with everything we have asked from...
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Product, Value
The biggest benefit of the product is that it is cloud based. The staff can access their schedules...
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Loyalty, Value
We chose the product for our service line because before, we were utilizing several different...
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Operations, Product
The product is reliable. It is easy to use, and it is laid out nicely. For the nurses who view the...
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Operations, Product
The vendor has a pretty good handle on inpatient hospital-based nursing, but the vendor could...
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Culture, Relationship
We have lost support from the vendor since they transitioned from Schedule360 to QGenda. The...
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Loyalty
There are things that QGenda has talked about that we could use down the road, such as reports....
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Operations
We were definitely supported tremendously by the vendor through the go-live process. Moving to the...
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Product, Value
One of the goals we had with the product was to make our nurses feel like they had a sense of...
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Loyalty, Product
QGenda's system is not a scheduling system that I like at all. It is too cumbersome. There is no...
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Relationship, Product
I would like QGenda to make the system work and hold data more easily. When I look at the system, I...
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Product, Value
If I post the schedule for next month and still have 20 holes left, I send it to my per diems to...
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Product
We have expanded our use of the product, and the product is working well. We struggle a little with...
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Relationship
We have a contact from QGenda that is very responsive. They get back to us quickly and teach us....
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Relationship
One opportunity for improvement is for QGenda to be more proactive. They never reach out and ask...
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Operations
QGenda updates the product, but the product is exactly the same as what we got several years ago....
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Loyalty, Relationship, Product
QGenda bought the product. So far there has been no change in service. QGenda is working on changing...
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Loyalty, Product
Each facility and department is unique; we all have individual scheduling needs. And the system is...
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Product, Value
Giving overtime, even if it is nonunion overtime, can be considered favoritism. It is super easy to...
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Product
I like the program. I like the flexibility we have with it. I like being able to change shifts and...
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Loyalty, Relationship
We didn’t notice anything different after the acquisition. In fact, some people still don't know...
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