Nurse & Staff Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
QGenda customized their scheduling tool to meet our needs, and in the end, they built a great...
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Operations, Product
Nurse & Staff Scheduling has been great. Now that our users have gotten used to it, the tool is...
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Loyalty
There are a few little odds and ends that need tweaking in Nurse & Staff Scheduling, but QGenda...
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Relationship
Our customer service representative from QGenda has been excellent. That person is very responsive...
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Product
We use set schedules for some things, and Nurse & Staff Scheduling does set schedules well, but when...
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Relationship
When I send questions to QGenda, I do get a timely response. Also, they tell me if Nurse & Staff...
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Product
One problem with other products is that they send shifts out as texts; if a nurse is trying to...
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Relationship
QGenda has tried several times to address the issues we have, but they have never really been able...
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Product
QGenda doesn't change things in Nurse & Staff Scheduling to be more flexible, and in the last year,...
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Operations
QGenda’s training sucks, and Nurse & Staff Scheduling is just not intuitive. The application is not...
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Product
Nurse & Staff Scheduling has very detailed reporting, but it is incredibly rare for people to use...
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Operations, Product
QGenda had a physician scheduling tool. Then they tried to take their product for doctors and dump...
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Relationship, Operations
The transition from Schedule360 to Nurse & Staff Scheduling was somewhat challenging because end...
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Operations
The system rollout didn’t go smoothly. There were meetings with the IT project team, and I was only...
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Product
QGenda doesn’t fully understand how different departments operate or how complex scheduling can be....
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Loyalty, Relationship, Value
We are supposed to start using a support number at QGenda for help, but I have a feeling that that...
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Product
The balancing feature in the system is easier to use because it is set up with columns that let us...
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Operations, Product
Things are not going smoothly at all with QGenda's system. If someone enjoys working in Excel, they...
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Operations, Product
A lot of things in the system aren't as user friendly as we had hoped. There are some things missing...
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Product
The system's daily schedules have been okay. Not everyone is happy with them, but we are getting...
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Relationship
We have asked for some things. QGenda keeps saying that those things are in progress, but we haven't...
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Operations
We didn't receive enough training. When our training was all done over Teams and email, it was very...
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Product
I like the solution's ease of use for end users. We have a lot of staff satisfaction with this...
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Product
Some of the functionality in this solution takes a lot of digging to find where we need to make...
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Product
For some of my end users and on my approval side, there have been complaints. The system doesn’t...
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Product
It is easy to build a schedule. It eases the burden for those building the schedule.
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Product
It would probably be helpful if the system integrated with the Microsoft Office suite or something....
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Operations, Product
On the admin side of the system, there are a few different places users can go to build their...
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Loyalty, Product
If I were buying a scheduling solution, I would look for something simpler on the admin side than...
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Operations, Product
The nurses are able to pick their schedules in the system; they can get the schedules they want, for...
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Relationship
We have been with QGenda for so long that at this point, there has been nothing new lately, but when...
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Product
There are some reports in the solution, but it would be nice to just run a PTO list or a couple of...
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Product, Value
The solution is pretty straightforward. Part of that is because we are way past our initial turnover...
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Operations, Product
The solution is pretty easy. We have to be trained, and we have to use it. Our battle is getting...
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Value
When someone signs up for QGenda's system, they know what the costs are, and QGenda does not do...
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Product
The reports from the system give the needed intelligence for us to make smart decisions around nurse...
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Value
People always feel like everything is too expensive. QGenda's solution is really expensive, but at...
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Product
We came from an Excel sheet, and it was never updated. It was just the paper and Excel information...
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Loyalty, Product
We don't use a lot of the automatic scheduling features in the solution, but a lot of our units are...
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Product
QGenda should make Nurse & Staff Scheduling more intuitive. They could possibly use AI to generate...
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Product, Value
Seeing the schedule is a whole lot easier than making it in Nurse & Staff Scheduling. However,...
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Operations
QGenda offers training fairly regularly. They do a good job of trying to make sure that they are...
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Relationship
I have worked with multiple people over at QGenda, from the very top owner all the way down to the...
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Relationship, Operations
I speak with QGenda throughout the year, and they update us on new things within their system and...
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Product, Value
We have used multiple scheduling programs, and Nurse & Staff Scheduling is the best one. We love it....
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Relationship, Operations
I wish that it were easier for us to get someone to help us streamline our processes in the system...
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Product
The depth of the features in the system is pretty remarkable. The schedule-building function is...
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Product
My only qualm with the system is that I feel like I'm pretty tech savvy, but the solution has a...
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Relationship, Operations
When I have questions, I contact QGenda, and they walk me through things. There is always tremendous...
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Relationship
Communicating with QGenda is very easy. The team that we are working with now is very responsive....
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Product
QGenda has done well with integration. They have met all our requirements. Nurse & Staff Scheduling...
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Loyalty, Product
Nurse & Staff Scheduling looks like it is going to be fantastic. We just haven’t used it with all...
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Operations
QGenda handed us off to the technical team for training. Training would be more effective if our...
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Loyalty
There are always more things that we would like Nurse & Staff Scheduling to do. However, the...
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Operations
We are still not live with Nurse & Staff Scheduling, but we are having training sessions, and my...
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Relationship
I have never experienced proactive service from QGenda. When I need help, I have to reach out to...
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Product
Overall, I'm satisfied with QGenda’s scheduling tool. It is user-friendly, and once someone figures...
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Relationship, Product
QGenda is always doing updates and sending out different solutions to make things easier. They...
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Operations, Product
I would score QGenda's system's ease of use right below the top score mostly because some people are...
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Product
With the statistics option in QGenda's system, when I schedule people in different clinics and...
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Product
For QGenda's system to get a top score on giving nurses the flexibility they want, nurses would have...
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Product, Value
I love QGenda. Their system is very user-friendly. I would tell someone in my position that it saves...
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Relationship, Operations
Anytime I need anything from QGenda’s support team, including help with changing something or adding...
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Loyalty, Relationship, Operations
The vendor needs to provide more training. But they just came out with a new customer portal, and I...
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Product
The product is very user friendly. The staff picks up on it really quickly, and they can do pretty...
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Relationship
On the support side, the vendor needs to improve the consistency and knowledge. Maybe we have more...
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Relationship
The vendor could be more proactive. But it is possible that they are improving because we did have a...
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Relationship
The vendor doesn't always keep their promises in terms of speed and efficiency. They kind of make it...
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