Nurse & Staff Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Service and Support
With the merge of QGenda, not a thing has changed with our support. The vendor's support has always...
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Other Observations & Comments
QGenda says a new product is coming, so we will see what happens next year. As of now, we have a...
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Functionality and Upgrades
Some things are not completely intuitive, but some of the challenges might be because of how the...
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Functionality and Upgrades
The product is user friendly because we are able to access it from any internet connection and it...
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Service and Support
Things are going well with QGenda. The customer service team is great. They are very personable, and...
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Service and Support
With QGenda, there isn't any local support. Sometimes QGenda's support team gets back to me when I...
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Service and Support
The vendor has been very responsive and good to work with. I have been able to call them anytime at...
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Functionality and Upgrades
We have used Nurse & Staff Scheduling a lot in all our regions, and it has been very effective. It...
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Service and Support
I love working with our team at QGenda. I don't have any issues with them. If anything comes up, we...
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Service and Support
Now that the tool has been bought by QGenda, we don’t necessarily know what we are walking into. So...
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Relationship
QGenda’s program is very tailorable, and the vendor is very good at communicating with us before...
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Service and Support
We are very self-sufficient as an organization, but if we don't understand something, QGenda is very...
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Relationship
The only thing that has come up since the QGenda purchase is a rate increase that we weren't...
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Functionality and Upgrades
The changes that QGenda makes are live, so we can see the changes right away. We can communicate the...
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Implementation and Training
When we first started with QGenda, we didn’t receive any training; we were simply given a supervisor...
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Technology
The product is pretty, effective, and responsive. We never have downtime or connectivity issues. We...
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Relationship
QGenda doesn't reach out unless we reach out to them first. Typically, nothing goes wrong with the...
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Functionality and Upgrades
We love the QGenda platform. One of the things we love about it is that we have a lot of tiered...
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Functionality and Upgrades
One little thing that could be improved is that sometimes we would like to add and fill split shifts...
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Technology
We never have issues; the Qgenda solution doesn’t go out of service, and the site doesn’t go down.
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Service and Support
If we have a question about something or if we need to add somebody as an administrative user, we...
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Other Observations & Comments
Our team members can access the product anywhere because it is online and there is a mobile app. The...
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Service and Support
The team that we interact with is the same team that we have always dealt with, and they are...
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Interfacing and Integration
We have tried to integrate other platforms, and those integrations haven't been very successful....
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Relationship
We are working with QGenda to get different reports, and they have been extremely receptive. Anytime...
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Relationship
QGenda has been very proactive. The vendor has been on point with everything we have asked from...
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Technology
The biggest benefit of the product is that it is cloud based. The staff can access their schedules...
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Win/Loss - Why they were selected (by current clients)
We chose the product for our service line because before, we were utilizing several different...
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Other Observations & Comments
The product is reliable. It is easy to use, and it is laid out nicely. For the nurses who view the...
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Functionality and Upgrades
The vendor has a pretty good handle on inpatient hospital-based nursing, but the vendor could...
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Relationship
We have lost support from the vendor since they transitioned from Schedule360 to QGenda. The...
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Sales and Contracting
There are things that QGenda has talked about that we could use down the road, such as reports....
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Implementation and Training
We were definitely supported tremendously by the vendor through the go-live process. Moving to the...
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Other Observations & Comments
One of the goals we had with the product was to make our nurses feel like they had a sense of...
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Functionality and Upgrades
QGenda's system is not a scheduling system that I like at all. It is too cumbersome. There is no...
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Functionality and Upgrades
I would like QGenda to make the system work and hold data more easily. When I look at the system, I...
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Functionality and Upgrades
If I post the schedule for next month and still have 20 holes left, I send it to my per diems to...
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Other Observations & Comments
We have expanded our use of the product, and the product is working well. We struggle a little with...
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Service and Support
We have a contact from QGenda that is very responsive. They get back to us quickly and teach us....
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Relationship
One opportunity for improvement is for QGenda to be more proactive. They never reach out and ask...
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Functionality and Upgrades
QGenda updates the product, but the product is exactly the same as what we got several years ago....
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Future Outlook
QGenda bought the product. So far there has been no change in service. QGenda is working on changing...
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Functionality and Upgrades
Each facility and department is unique; we all have individual scheduling needs. And the system is...
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ROI / Cost
Giving overtime, even if it is nonunion overtime, can be considered favoritism. It is super easy to...
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Functionality and Upgrades
I like the program. I like the flexibility we have with it. I like being able to change shifts and...
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Relationship
We didn’t notice anything different after the acquisition. In fact, some people still don't know...
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Functionality and Upgrades
To my knowledge, nothing in the product needs attention. We have been doing some education with the...
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Functionality and Upgrades
The product is a time-saver. It is very simple and easy to use. The vendor has made some updates...
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Service and Support
I feel supported by the staff members I deal with. I can reach out to my contact person and have a...
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Implementation and Training
When people get added to my team, I can reach out to the vendor for assistance in training my...
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Interfacing and Integration
We have been growing as a company, and every time we add a new site, the integration of the product...
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Implementation and Training
I worked in the L&D department originally, and that is where I started with the product. During the...
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Service and Support
We have a Schedule360 liaison that we go through. And I would rate the system that we use for that...
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Functionality and Upgrades
I want to share the details of everything that we can do in the system because I think a lot of...
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Functionality and Upgrades
The ease of use could be better because the doctors are all about everything needing to get done...
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Functionality and Upgrades
The system works well. I haven't run into any issues. The system is super responsive, and we don’t...
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Relationship
One of our departments wants to be able to trade shifts across floors, but the system doesn't have...
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Relationship
There haven't been too many changes to our experience with Schedule360 since the vendor was bought...
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ROI / Cost
QGenda has done quite a few enhancements and hasn't charged us for a lot of those enhancements....
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Implementation and Training
QGenda could improve and update some of the training materials. We get one training and then we are...
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Functionality and Upgrades
We have had a very good experience with Schedule360's system. It has been pretty user friendly. One...
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Technology
Our employees can access the Schedule360 system on their phones through the website, but the mobile...
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Relationship
If there is anything that we don't understand in the Schedule360 system, we can contact our...
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Relationship
QGenda is easy to communicate with. They are very responsive anytime we need to make a change. We...
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Functionality and Upgrades
The biggest strengths of QGenda’s system are its ease of use and its transparency.
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Functionality and Upgrades
We want QGenda to develop prebuilt scheduling options. That would be an improvement.
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