Nurse & Staff Scheduling
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Physician

Product

QGenda's product does a pretty good job with scheduling for the most part. We have many new...

Sep 2023
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Physician

Loyalty, Product

We have to go in and take people off of the system's automatic scheduler. Sometimes, we will take...

Sep 2023
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Analyst/Coordinator

Product

We had some scheduling needs that were different from other companies' needs, and QGenda was able to...

Aug 2023
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Analyst/Coordinator

Value

I would like to use QGenda's system for payroll; that would probably save me 8–15 hours a week.

Aug 2023
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Analyst/Coordinator

Product, Value

There is really no way to know what kind of reports I can run through QGenda's system without just...

Aug 2023
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Manager

Relationship, Operations

QGenda is very attentive and open to hearing our point of view on how we would like our system to...

Aug 2023
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CNO

Product

We would like it if QGenda's system integrated with our time-clock system, but it doesn't.

Jun 2023
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CNO

Relationship

QGenda is very responsive if we need a platform changed or a department added. The vendor sends us...

Jun 2023
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CNO

Product

The system is easy for our providers because they can use it on their phones and computers....

Jun 2023
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Director

Product, Product

The product's strengths are its ease of use, transparency, and functionality. I want QGenda to build...

Apr 2023
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Manager

Operations, Product

The system is easy to use, but there are a couple of things that still cause a lot of confusion and...

Mar 2023
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Manager

Relationship

QGenda is always available 24/7. Everyone from QGenda gets involved. There is not much that they...

Mar 2023
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Manager

Relationship, Product

In terms of what our units are looking for, they need reports to view numbers and understand the...

Mar 2023
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Manager

Culture, Relationship

One of the biggest issues I have had with larger solutions is that we get what the vendor provides...

Mar 2023
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Manager

Loyalty, Product

I would definitely recommend the product and already have. We can't have everything be perfect, and...

Mar 2023
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Manager

Relationship

For us, there haven't been too many significant changes to the product or with the vendor. The...

Mar 2023
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Manager

Operations

If an organization doesn't have someone who is specifically assigned to support staff and users,...

Mar 2023
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Manager

Product

QGenda has tried several times to help us integrate the product, but we have encountered...

Mar 2023
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Analyst/Coordinator

Relationship

With the merge of QGenda, not a thing has changed with our support. The vendor's support has always...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship

QGenda says a new product is coming, so we will see what happens next year. As of now, we have a...

Mar 2023
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Analyst/Coordinator

Loyalty, Operations, Product

Some things are not completely intuitive, but some of the challenges might be because of how the...

Mar 2023
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Manager

Product

The product is user friendly because we are able to access it from any internet connection and it...

Mar 2023
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Manager

Relationship

Things are going well with QGenda. The customer service team is great. They are very personable, and...

Mar 2023
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Manager

Relationship

With QGenda, there isn't any local support. Sometimes QGenda's support team gets back to me when I...

Feb 2023
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Director

Relationship

The vendor has been very responsive and good to work with. I have been able to call them anytime at...

Jan 2023
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Director

Product

We have used Nurse & Staff Scheduling a lot in all our regions, and it has been very effective. It...

Dec 2022
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Director

Relationship

I love working with our team at QGenda. I don't have any issues with them. If anything comes up, we...

Dec 2022
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Director

Relationship

Now that the tool has been bought by QGenda, we don’t necessarily know what we are walking into. So...

Dec 2022
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Director

Relationship

QGenda’s program is very tailorable, and the vendor is very good at communicating with us before...

Dec 2022
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Director

Relationship, Operations

We are very self-sufficient as an organization, but if we don't understand something, QGenda is very...

Dec 2022
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Director

Value

The only thing that has come up since the QGenda purchase is a rate increase that we weren't...

Dec 2022
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Manager

Relationship, Product

The changes that QGenda makes are live, so we can see the changes right away. We can communicate the...

Dec 2022
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Manager

Operations

When we first started with QGenda, we didn’t receive any training; we were simply given a supervisor...

Dec 2022
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Manager

Product

The product is pretty, effective, and responsive. We never have downtime or connectivity issues. We...

Dec 2022
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Manager

Relationship

QGenda doesn't reach out unless we reach out to them first. Typically, nothing goes wrong with the...

Dec 2022
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Manager

Product

We love the QGenda platform. One of the things we love about it is that we have a lot of tiered...

Dec 2022
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Manager

Operations, Product

One little thing that could be improved is that sometimes we would like to add and fill split shifts...

Dec 2022
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Manager

Relationship, Product

We never have issues; the Qgenda solution doesn’t go out of service, and the site doesn’t go down.

Dec 2022
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Manager

Relationship

If we have a question about something or if we need to add somebody as an administrative user, we...

Dec 2022
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Manager

Loyalty, Product

Our team members can access the product anywhere because it is online and there is a mobile app. The...

Dec 2022
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Manager

Relationship

The team that we interact with is the same team that we have always dealt with, and they are...

Dec 2022
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Manager

Loyalty, Product

We have tried to integrate other platforms, and those integrations haven't been very successful....

Dec 2022
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Manager

Relationship

We are working with QGenda to get different reports, and they have been extremely receptive. Anytime...

Dec 2022
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VP/Other Executive

Relationship

QGenda has been very proactive. The vendor has been on point with everything we have asked from...

Dec 2022
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VP/Other Executive

Product, Value

The biggest benefit of the product is that it is cloud based. The staff can access their schedules...

Dec 2022
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VP/Other Executive

Loyalty, Value

We chose the product for our service line because before, we were utilizing several different...

Dec 2022
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Director

Operations, Product

The product is reliable. It is easy to use, and it is laid out nicely. For the nurses who view the...

Dec 2022
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Director

Operations, Product

The vendor has a pretty good handle on inpatient hospital-based nursing, but the vendor could...

Dec 2022
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Director

Culture, Relationship

We have lost support from the vendor since they transitioned from Schedule360 to QGenda. The...

Dec 2022
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Director

Loyalty

There are things that QGenda has talked about that we could use down the road, such as reports....

Dec 2022
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Director

Operations

We were definitely supported tremendously by the vendor through the go-live process. Moving to the...

Dec 2022
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Director

Product, Value

One of the goals we had with the product was to make our nurses feel like they had a sense of...

Dec 2022
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CNO

Loyalty, Product

QGenda's system is not a scheduling system that I like at all. It is too cumbersome. There is no...

Nov 2022
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CNO

Relationship, Product

I would like QGenda to make the system work and hold data more easily. When I look at the system, I...

Nov 2022
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Director

Product, Value

If I post the schedule for next month and still have 20 holes left, I send it to my per diems to...

Oct 2022
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Director

Product

We have expanded our use of the product, and the product is working well. We struggle a little with...

Oct 2022
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Director

Relationship

We have a contact from QGenda that is very responsive. They get back to us quickly and teach us....

Oct 2022
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Director

Relationship

One opportunity for improvement is for QGenda to be more proactive. They never reach out and ask...

Oct 2022
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Director

Operations

QGenda updates the product, but the product is exactly the same as what we got several years ago....

Oct 2022
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Director

Loyalty, Relationship, Product

QGenda bought the product. So far there has been no change in service. QGenda is working on changing...

Oct 2022
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Director

Loyalty, Product

Each facility and department is unique; we all have individual scheduling needs. And the system is...

Oct 2022
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Director

Product, Value

Giving overtime, even if it is nonunion overtime, can be considered favoritism. It is super easy to...

Oct 2022
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Analyst/Coordinator

Product

I like the program. I like the flexibility we have with it. I like being able to change shifts and...

Oct 2022
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Analyst/Coordinator

Loyalty, Relationship

We didn’t notice anything different after the acquisition. In fact, some people still don't know...

Oct 2022
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