QGenda Time Tracking and Compensation Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
I can't really think of anything to improve about this solution. QGenda is pretty responsive to...
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Product
I think the ease of use of this solution is great. I love color coordinating; that is probably one...
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Value
Charges add up quickly when the vendor charges per physician. Every time we get a physician, we just...
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Culture, Product, Value
One of the biggest benefits of this solution is being able to track how much our physicians work so...
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Relationship
I haven't seen a whole lot of proactivity from QGenda. It has mainly been reactivity, mainly because...
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Value
I am kind of a cheapskate, and I always feel like a system is too expensive for what we get, but...
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Product
The user interface is probably one of the better aspects of QGenda Time Tracking and Compensation. I...
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Product
There are a few things I wish the system would do that are a little above the level of complication...
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Product
I haven't seen a whole lot of new things in QGenda Time Tracking and Compensation. With the data it...
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Operations
During implementation, it would have been nice to know some of the constraints or issues QGenda had...
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Relationship
QGenda Time Tracking and Compensation's ability all depends on the data the system has access to,...
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Relationship, Value
We are usually the ones bringing things to the vendor's attention, but then they run with those...
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Operations, Product
Some tweaking still needs to be done to the product. We still have people learning to this day. And...
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Loyalty
I'm optimistic that I will be more satisfied with the product in the future. We just need to get on...
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Operations
Our experience with QGenda has gotten a lot better in the last few years. It started off very rough....
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Operations
I'm still creating job aids to help the product be easier for our users. We make blogs. We have...
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Relationship
I don't work with the executives too much because I'm a little lower on the totem pole, but it seems...
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Relationship
We only use the vendor's advanced support for stuff that we really can't figure out ourselves. That...
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Relationship, Product
If we keep reminding the vendor, they keep their promises. But anytime we submit something that we...
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Product
The product does support integration, but our integrations are so homegrown that there are always...
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Operations, Product
When we are using the product, it is always a puzzle to figure out why an employee can't do certain...
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Relationship, Product
The product's functionality doesn't meet all our needs. I can think of five enhancements right now...
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Product
The coverage piece is so clunky. If a user enters coverage and needs to fix or edit it, they can't....
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Product
There are some things that, as far as scheduling goes, could be improved a little. It is hard to...
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Product
We use the product for time-keep capture as well as compensation, and it works very well for us. It...
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Culture, Value
QGenda is very generous. We do a lot of work and optimizations with them, and they don't charge us...
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Relationship
I work with a number of vendors, and QGenda keeps every promise that they make. They are very...
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Relationship
QGenda's product life cycle is challenging. Any enhancements or changes that our organization might...
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Loyalty, Operations
QGenda's system is absolutely part of our long-term plans. In fact, we just purchased an additional...
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Relationship
QGenda doesn’t tend to oversell. They will work with us, and when we have an idea, they are...
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Product
QGenda Time Tracking and Compensation gives us back-end reporting into the clinical and academic...
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Value
QGenda could do more around the effort reporting. We download data out of QGenda Time Tracking and...
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Value
Our rate is set with QGenda, so we don't seem to get charged. For normal upkeep and the small things...
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Relationship
We really haven't had stuff that we have had to escalate very much, and QGenda provides great...
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Loyalty, Product, Value
We have a renewed focus on how departments are managing FTEs and specifically their clinical...
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Loyalty, Product
We use QGenda's system as our scheduling tool. We have had a lot of problems with the product, and...
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Relationship
QGenda has vendor leadership involvement. When we need to, we can call the vendor's leaders, and...
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Loyalty
We initially went with one of the vendor's competitors. Then, QGenda bought the competitor, and we...
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Relationship, Operations
When we started using QGenda's system, we had a dedicated person from QGenda who helped us. So as we...
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Relationship, Operations
I have seen emails from the vendor. The vendor also holds webinars, but I don't participate in a lot...
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Loyalty
Right now, the product is really an accounting tool for us. We are going to use it to track our...
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Culture, Value
With QGenda, we get charged per account, and we did an audit and found that we were overcharged for...
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Relationship
In the past, I had one main point of contact, and they were amazing. We worked with them for a...
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Operations, Product
The only thing I would change about this solution is the setup behind the scenes on the front end....
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Relationship, Operations
I have personally seen a decline in promises kept recently, and that is something that I'm...
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Value
I believe receiving my money’s worth rates very high because QGenda Time Tracking and Compensation...
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Culture, Relationship, Operations
QGenda tried to tell us they had no mapping for what all of our codes meant and everything, and I...
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Relationship
I did reach out to our previous representative, and they reached out and helped solve the issues we...
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Relationship
When we started with QGenda, we had a dedicated representative that we could email or call, and that...
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Operations
The implementation teams are a pleasure to work with. They help us as much or as little as we want,...
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Product
QGenda Time Tracking and Compensation is something we heavily rely on due to complex payrolls that...
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Product
We are unable to use the product to its full potential due to our provider mix. I make what seem to...
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Product
The product is not meant for our specialty. It is infinitely quicker for me to put the schedule on...
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Loyalty
QGenda Time Tracking and Compensation is part of our long-term plans, but if somebody came along...
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Loyalty, Product
QGenda is constantly making new products, but they don’t always fit our needs. For example, the...
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Relationship
We would like QGenda to call us if they have specific questions or don’t understand something we ask...
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Culture, Loyalty
QGenda Time Tracking and Compensation is really the only platform we considered because everything...
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Product
We like the versatility of QGenda's product, at least for the part we use. We can make it any way we...
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Relationship
We would have said customer service was QGenda’s biggest strength when we first started with them,...
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