QGenda Time Tracking and Compensation Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
We are unable to use the product to its full potential due to our provider mix. I make what seem to...
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Product
The product is not meant for our specialty. It is infinitely quicker for me to put the schedule on...
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Loyalty
QGenda Time Tracking and Compensation is part of our long-term plans, but if somebody came along...
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Loyalty, Product
QGenda is constantly making new products, but they don’t always fit our needs. For example, the...
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Relationship
We would like QGenda to call us if they have specific questions or don’t understand something we ask...
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Culture, Loyalty
QGenda Time Tracking and Compensation is really the only platform we considered because everything...
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Product
We like the versatility of QGenda's product, at least for the part we use. We can make it any way we...
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Relationship
We would have said customer service was QGenda’s biggest strength when we first started with them,...
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Product
I like QGenda's system a lot, and there is nothing about it I don’t like. Getting reports is very...
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Product
If I export a report from QGenda's system, I have to add columns and stuff and manually enter a lot...
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Product
The data collection piece of the product is a little clunky to learn initially, but once we learn...
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Operations
The biggest thing is the public settings functions. We get the information we need eventually from...
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Product
Every user at a different level is going to have a different screen with different tabs to use...
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Relationship
QGenda’s strength is their customer service. When we have issues, which are rare, the vendor is so...
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Relationship, Operations
The vendor always lets us know ahead of time when there are going to be any updates. They do live...
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Product
Our organization also uses a program from another vendor for scheduling and chart review. That...
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Culture, Value
Sometimes we will get invoices with extra charges, and we just have to say we don't use a program...
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Product, Value
Things have gone well. It is easy to manage a provider’s schedule, especially when we can preprogram...
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Relationship
The vendor is very quick to respond. We had a weird experience with a provider’s profile. We don’t...
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Product
The strength of the product is its ease of visibility. When we look at it, we can easily just select...
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Operations, Product
The app is a bit glitchy and difficult to navigate at times. It would be helpful if the vendor could...
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Product
For the immediate needs of being able to schedule, seeing the responsibilities, and having those...
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Culture, Value
My biggest frustration is that we are charged the exact same rate regardless of whether we have...
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Operations
The initial implementation was not as good, but afterward, the vendor was very good about fixing...
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Loyalty, Product, Value
QGenda's system is a scheduler with a 30,000-foot view where we can see all aspects of the working...
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Loyalty
We chose QGenda because their system was the most versatile and customizable of the options that we...
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Operations, Product
For others who are implementing the product, I would tell them to spend time with the manual,...
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Culture
QGenda tells us what they do, but some things are hard to wrap our minds around. We have to ask...
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Operations
The learning curve for the product is really steep. The system is not as complex as other big...
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Product
The product works for people who are clocking in and out, are using the product to track their time,...
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Loyalty
The changes that QGenda is making for other customers seem pretty smart. The vendor is going in a...
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Relationship
The vendor’s ticket system is pretty good. I am satisfied. QGenda is pretty responsive, and they do...
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Relationship, Operations
Most of the people working on my tickets for change requests and fixes are not stopping to look at...
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Relationship
QGenda has tried a new customer service model, and it has been bumpy. I know the vendor is trying to...
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Loyalty, Product
If we are using the product for very basic things, it will work like a champ, and we really won't...
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Product
QGenda Time Tracking and Compensation is one of the best pieces of software that I have used that is...
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Product
Having some reporting tools in the product might be a little more helpful to us on the analytics...
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Loyalty
We initially selected QGenda upon referral from our organization when we joined. I have used a lot...
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Operations
I would tell others to work really closely with their QGenda implementation team to make sure that...
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Relationship
Our experience with QGenda has been very good. We have had a few transitional changes, but overall,...
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Product
The product’s biggest strength is that it is reliable. We have had very few issues with interruptions....
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Relationship, Product
The vendor’s weakness is trying to keep up with technology. QGenda is doing a good job, but all...
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Relationship, Product
It has really been great to work with QGenda. The product is very user friendly and simple, and the...
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Relationship, Operations
We are very effective, and we have a very close relationship with QGenda. I would advise others to...
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Relationship
QGenda’s communication, knowledge, and support are definite strengths. I have never met anybody that...
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Relationship, Product
The system tracks time and compensation very well. If there are ever any issues, we immediately get...
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Relationship
I would suggest to anyone going with QGenda to have an advisory council and make sure to get...
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Relationship
If I need to escalate things or talk to one of the executives, they will take my call or be...
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Relationship, Value
The customer support is worth the price we pay. The vendor's prices are slightly more expensive...
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Relationship
Greg Benoit has developed a great culture inside the organization. QGenda is a really good-quality...
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Loyalty
We selected QGenda for a number of reasons. One reason was that they were a market leader, so the...
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Operations, Value
I would advise anyone going with QGenda to manage their own implementation plan and to standardize...
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Relationship
QGenda’s team for managing time tracking and compensation should be more involved with the...
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Relationship
We asked for a specific, extra display in the compensation tab; that display was absent then. QGenda...
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Value
We have a lot of new business activity when we spin up or add a new site, and a lot of...
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Operations
I have worked with the vendor on a number of implementations, and QGenda has had an excellent team...
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Operations
QGenda should have formal training, but they don't. I don't believe the vendor invests a lot in...
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Relationship, Product
QGenda is very open minded when it comes to integration. We have built integrations with them and...
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Relationship, Product
QGenda doesn’t seem to communicate well when there are upgrades coming. The vendor upgrades things...
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Product
When we are running PAY files within the product, there should be alerts set in the files to warn us...
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Relationship
QGenda is not the most proactive vendor, and they don't come to us very often asking what they...
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Operations, Product
The product is pretty user friendly, so I don't know whether I could give any hints on how to use...
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Product
The product's strengths lie in its reporting functionality. There are so many reports that are...
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Product
One of the things we wish QGenda would improve is that we can’t delete a provider. If we do, that...
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Value
QGenda hasn’t charged me for anything extra that I have asked for. And I have never heard anybody...
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Operations
I would buy QGenda Time Tracking and Compensation again, but I would implement it differently. The...
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Relationship
We lost a very good account manager, and the person that replaced them was not as knowledgeable.
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Relationship
I like that QGenda is always innovating. They have a very young, dynamic team that is product...
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Product
The payroll piece is way overcomplicated. When I implement an application, I want my team to be able...
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Relationship, Operations
We have two different kinds of vendors. They either have a good product and they are bad at...
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Relationship
I have a very large portfolio of a lot of applications and vendors. I am mostly very comfortable...
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Relationship
I tell everybody to do their due diligence and proper planning and make sure they are addressing...
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Value
QGenda's key strength is that they are the only game in town. There are no other viable options that...
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Relationship
QGenda is very quick to push organizations out to their help center, but their help center isn't...
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Relationship, Operations
I would tell others that they can get the product to work, but they just have to be persistent and...
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Product
QGenda Time Tracking and Compensation is supposed to work with our EMR. However, that integration is...
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Product, Value
QGenda Time Tracking and Compensation has been meeting our needs. The system is not perfect, but it...
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Operations
The product's implementation was terrible. The right players weren't brought on board, and QGenda...
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Operations, Product
The product is really hard to use. It is a great product, and it has really helped us organize...
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Product
There is so much that can be done with the product. Most people don't even know about all of the...
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Relationship
The vendor's greatest strength is their customer service. They care about us, and their people feel...
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Loyalty, Relationship
We decided to work with QGenda because they had worked on developing some things that we needed.
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Operations
We have definitely gotten what we were after with the scheduling side of the product. That side has...
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Product
The reporting side of the product is awful; we have run into problems with the reports. The system...
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Relationship
I would tell someone who is going with QGenda to bribe their account manager with candy or flowers...
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Relationship
The vendor has really good staff members. Our account manager is a saint, and that person and others...
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Operations
One upgrade implementation was pretty painful because the upgrade kept getting pushed back, and the...
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Loyalty, Product
We hoped that the solution could be implemented with a mobile version for the providers. We are...
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Product
The integrations with other platforms have gone well, but integration is always an ongoing thing...
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Relationship
QGenda does what we need them to do and follows up with us. The vendor reaches out quite a bit....
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Product
We would like to see more interaction with the data feeds from each facility or more live...
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Operations, Product, Value
I would tell a peer or friend that the product has good support and is a very current scheduling...
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Relationship
QGenda does a good job for us. QGenda is one of the most responsive and progressive companies we...
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Relationship, Product
There are only one or two issues, but the vendor is working on those things, and they aren't a...
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Relationship, Operations
QGenda went through a change in the way that they were reaching out. Before, once the system was set...
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Value
We received our money's worth. The system was worth setting up in terms of the time and money even...
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Product, Value
We did achieve our expectation, which was to simplify all of our processes and tie them together to...
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Relationship
QGenda is very responsive, and they spend a lot of time working with us to get the program set up....
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Loyalty, Product
The product supported our organization's interoperability goals. We had discussed setting it up for...
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Product
QGenda Time Tracking and Compensation doesn’t work for our payroll the way we need it to. QGenda...
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Product
QGenda Time Tracking and Compensation needs to be more user friendly for providers. A lot of my...
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Loyalty, Product
If QGenda Time Tracking and Compensation did everything the vendor said it was going to do, it would...
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Value
We pay a lot of money for each provider to be in the system, but I have used more user-friendly...
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Product
QGenda Time Tracking and Compensation is analytics friendly. The system’s reports and such are very...
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Operations
I don’t ever get training from QGenda. There are little recordings I can watch, but I don’t learn...
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Relationship
I don’t call QGenda anymore because everybody I knew at the vendor is gone. QGenda does answer...
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Product
Within the Compensation tab in the QGenda solution, we can pull a ton of different types of reports....
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Loyalty
I didn't select QGenda, but if I had a scheduling company, I would use QGenda's system. Previously,...
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Loyalty, Relationship, Product
QGenda delivers new technology slowly but surely. QGenda has a new Insights tab where I can make my...
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Relationship
QGenda has recently gone through a weird change with different people on their side. We have a...
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Relationship
QGenda's strength is that they are willing to go to their production team in order to provide what...
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Operations
We are looking to expand into other modules with QGenda. There are some frustrations with the...
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Culture
I am not in tune to every line item on the invoice, but we have found some things through audits...
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Product, Value
The product works well for us. All of our time has to be entered in and approved through QGenda Time...
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Loyalty
We chose QGenda because their presentation floored us. We heard from a doctor at another...
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Operations
To be successful with the product, I would tell someone to lock down their tasks. We have way too...
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Relationship
In the past, our QGenda representative seemed to change almost monthly. The representatives never...
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Product
The product puts the onus back on the user to make changes and swaps. One way the vendor could...
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Value
Anytime the vendor comes out with a new feature, they will show it to us, but we have to pay an...
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Relationship, Product
The product is restrictive and doesn't let us make one of the call schedules we need. Some of our...
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Relationship, Product, Value
We have a great relationship with QGenda, and the product is great. We pivoted from another product...
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Relationship
We receive excellent customer service from QGenda. Our contact person is very familiar with our...
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Operations
QGenda’s onboarding process for new clients and education program both work well. The product allows...
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Loyalty, Relationship
We haven't looked at any other vendor since we have come on board with QGenda; we have been happy....
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Relationship
Qgenda promised to follow up on some of their things, but that was before there was a new...
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Product
I love the product, and I like the team of people that I have met at QGenda. I honestly think...
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Loyalty, Product
We are getting what we hoped to get out of the product, including schedule automation from the...
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Loyalty
I think the versatility of the product, the vendor's customer service, and the product itself were...
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