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QGenda Time Tracking and Compensation Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

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User Commentary

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Analyst/Coordinator

When we first had QGenda Time Tracking and Compensation, I could be a superuser and go in and change...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Analyst/Coordinator

The biggest thing I would tell somebody about QGenda is that it is so easy to be transparent with...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

The only thing QGenda could do to bump the support rating up to the top of the scale is to have live...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

If we have any issues or things we need to update, it seems like QGenda is pretty responsive and can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

The architecture behind the scenes is extremely complex. When we're looking at someone's tasks, what...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

QGenda Time Tracking and Compensation is a good way to capture people's efforts, vacation hours, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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COO

QGenda does a pretty good job with training. We have to reach out to them. They're not necessarily...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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COO

We used to have someone dedicated to us, but the shared support service QGenda has now seems to work...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

We used to have an individual specifically assigned to us, but now there is a shared service. It was...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

I think we're at the high end with the solution capabilities. We're just now getting to the point of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

I would buy QGenda again because there's no other competitor. There was one that was called...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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COO

QGenda offers something that nobody else does, and they've slowly been gobbling up their competitors...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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COO

We're just now starting to integrate the system with our EHR. That's something QGenda has been...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

QGenda offers an online-based training program called QGenda Academy. We also made our own training,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

QGenda's support is pretty good. We took over our own academic changeover because QGenda was messing...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

QGenda Time Tracking and Compensation still has some things we need help with. Something as simple...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Our reporting in QGenda Time Tracking and Compensation is atrocious. The reports are so clunky. We...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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VP/Other Executive

QGenda's program is expensive. I do feel that it could do everything we need it to, but I have to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

The customer service people are excellent and responsive, and they always ensure the issues are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The beauty of QGenda systems is that providers can see where they are in terms of shift totals, and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

QGenda has been great to work with. They have really tried to work on solutions and tweak the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

QGenda customers need to build the QGenda Time Tracking and Compensation system the way they want...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We added QGenda Time Tracking and Compensation a few years ago when we had a basic schedule, which...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Analyst/Coordinator

We have heard complaints about QGenda’s support because there are sometimes urgent matters, and we...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

My recommendation of QGenda depends on whether the person I’m talking with has the money up front...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

QGenda's system is more high end than some other solutions we use. I haven’t seen anything new, but...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are just little things within the settings of QGenda Time Tracking and Compensation that would...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

We would like to have a CSM from QGenda that we could actually email specific questions to get...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

QGenda’s support model now requires opening a ticket for each issue, which they work until resolved,...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

The QGenda Time Tracking and Compensation component is very good, and the end-user experience is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

We’ve been using QGenda for a long time, and the QGenda Time Tracking and Compensation program was...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Physician

We recently implemented our entire compensation system in QGenda Time Tracking and Compensation. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

The reporting in QGenda Time Tracking and Compensation is very weak. We have a lot of things we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Physician

Now that we have worked out most of the kinks, the product works very well. All our providers,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We recently made a change for a certain class of employees, so we emailed the vendor and said that...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Physician

I don't know how much money the product is, but it's worth it.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

QGenda has a very complex way to manage things. However, the way they do that is by having a portal...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We don’t have any problems with our partnership with QGenda. They are sort of designed to work that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Every once in a while, there's something that I wish the solution did a little better. There are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

The training for QGenda Time Tracking and Compensation was quite good. We already had quite a...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

With QGenda, it is nice that there is always somebody at a conference, so the conferences are never...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

QGenda Time Tracking and Compensation is pretty simplistic and easy to manage. Most of the time,...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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COO

If I ever need training, QGenda is really good at setting up a meeting, and they have a whole page...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

There are some tasks, like automation, that QGenda did really well with at one site but not so much...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

We have asked a few times if QGenda could adapt the app to allow the providers to toggle between the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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COO

QGenda Time Tracking and Compensation is easy for the providers. They are able to see their...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

QGenda is the best option out there but is not necessarily the best. Their support was a bit of a...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Analyst/Coordinator

QGenda Time Tracking and Compensation is a great tool.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

QGenda's system is very expensive for what we get from it. QGenda's pricing has always been a note...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CIO

We could play the blame game with QGenda around training, but our team hasn't stayed engaged with...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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CIO

When we implemented the system, there were some integration issues. It sounds like that has changed,...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CIO

I don't want to say that we wouldn't buy QGenda's system again because QGenda is the biggest dog in...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Our end users don't seem to have many problems with the system. QGenda Time Tracking and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Sometimes, it takes QGenda's support team a while to get back to us. QGenda's team is good about...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

There are a few things in the system that don't run specifically well. We have a lot of problems...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Sometimes, there are glitches in the system. If a user makes changes, they sometimes have to sign...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CIO

Epic has an executive dashboard that shows how well we are using their application. I hope QGenda...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

The product has been very solid. It is working.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I don't hear anything bad about the support. I liked that a higher-up called me ahead of a steering...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CIO

QGenda doesn't have a ton of experience with large health systems. There are things that they have...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

We have a good relationship with QGenda. They keep a very high percentage of their promises, though...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

QGenda Time Tracking and Compensation provides everything that we need, from the scheduling tool to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

The initial setup with QGenda Time Tracking and Compensation was a little bit rough, but other than...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Physician

QGenda Time Tracking and Compensation is definitely a time saver for creating schedules. It...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Physician

At times, we have to be careful not to get in our own way by making too many rules. Short of being...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The customer service with QGenda is better than any that I have ever experienced before, as long as...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

When I reach out to our QGenda end-user support person and ask them specifically whether they can...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Manager

If I knew someone else in the industry who was looking for a solution, I would probably tell them to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

If someone asked me about QGenda's system, I would tell them that there is going to be a massive...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

Our primary QGenda contact knows us and is comfortable enough to tell us when we aren't going to get...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I have sufficient problems with the time tracking part of QGenda's system, so I talk with some...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The training that is offered through QGenda isn't beneficial. The vendor just talks through how to...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have regular meetings with QGenda to solve problems as they arrive, and our QGenda contacts are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I would tell a peer to be very careful going in on QGenda Time Tracking and Compensation and to push...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I wish QGenda could handle more nuanced payrolls and things with multiple steps. That would be...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The process of getting QGenda's system implemented and getting all of the payroll things correct and...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The annoying thing about QGenda’s support people is that when we ask them to do something, they tell...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I have a great deal of frustration around the lack of reporting functions in QGenda's system. We go...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

QGenda Time Tracking and Compensation seems to suit our needs. My experience dealing with QGenda has...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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