QGenda Time Tracking and Compensation Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Value
QGenda's system is very expensive for what we get from it. QGenda's pricing has always been a note...
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Loyalty, Operations
We could play the blame game with QGenda around training, but our team hasn't stayed engaged with...
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Operations, Product
When we implemented the system, there were some integration issues. It sounds like that has changed,...
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Loyalty, Value
I don't want to say that we wouldn't buy QGenda's system again because QGenda is the biggest dog in...
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Product
Our end users don't seem to have many problems with the system. QGenda Time Tracking and...
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Relationship
Sometimes, it takes QGenda's support team a while to get back to us. QGenda's team is good about...
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Product
There are a few things in the system that don't run specifically well. We have a lot of problems...
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Relationship
Sometimes, there are glitches in the system. If a user makes changes, they sometimes have to sign...
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Loyalty, Relationship
Epic has an executive dashboard that shows how well we are using their application. I hope QGenda...
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Product
The product has been very solid. It is working.
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Loyalty, Relationship
I don't hear anything bad about the support. I liked that a higher-up called me ahead of a steering...
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Loyalty, Product
QGenda doesn't have a ton of experience with large health systems. There are things that they have...
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Relationship
We have a good relationship with QGenda. They keep a very high percentage of their promises, though...
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Product
QGenda Time Tracking and Compensation provides everything that we need, from the scheduling tool to...
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Operations, Product
The initial setup with QGenda Time Tracking and Compensation was a little bit rough, but other than...
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Product, Value
QGenda Time Tracking and Compensation is definitely a time saver for creating schedules. It...
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Product
At times, we have to be careful not to get in our own way by making too many rules. Short of being...
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Relationship
The customer service with QGenda is better than any that I have ever experienced before, as long as...
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Culture, Relationship, Operations
When I reach out to our QGenda end-user support person and ask them specifically whether they can...
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Operations
If I knew someone else in the industry who was looking for a solution, I would probably tell them to...
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Operations
If someone asked me about QGenda's system, I would tell them that there is going to be a massive...
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Relationship
Our primary QGenda contact knows us and is comfortable enough to tell us when we aren't going to get...
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Relationship
I have sufficient problems with the time tracking part of QGenda's system, so I talk with some...
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Operations
The training that is offered through QGenda isn't beneficial. The vendor just talks through how to...
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Relationship
We have regular meetings with QGenda to solve problems as they arrive, and our QGenda contacts are...
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Product
I would tell a peer to be very careful going in on QGenda Time Tracking and Compensation and to push...
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Operations, Product
I wish QGenda could handle more nuanced payrolls and things with multiple steps. That would be...
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Operations
The process of getting QGenda's system implemented and getting all of the payroll things correct and...
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Relationship
The annoying thing about QGenda’s support people is that when we ask them to do something, they tell...
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Product
I have a great deal of frustration around the lack of reporting functions in QGenda's system. We go...
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Relationship
QGenda Time Tracking and Compensation seems to suit our needs. My experience dealing with QGenda has...
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Product
We have brought on one site with multiple facilities, and that is done and working well. QGenda has...
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Operations
The initial training is being done by a few people at our facility so that we can divide and...
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Relationship
The vendor will never tell us they did an upgrade. We go into the system, and all of a sudden, we...
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Relationship
The vendor is responsive. They have gone to a team-based approach where we have to open a ticket. I...
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Product
The vendor replaced the capacity tab. That feature is where we do room assignments at the end of the...
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Loyalty, Relationship
The product meets all our needs, but we are not taking the fullest advantage of what QGenda has to...
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Culture, Value
I wasn't involved in the sales process, but from what I read about and was told the product was...
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Relationship
The vendor has a help desk team we can call and ask questions of. They run on a different time zone...
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Loyalty, Relationship
We have a great team we have been working with at QGenda. The individual assigned to our account has...
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Product
The system's dashboards are incredibly intuitive, and they are laid out in a way that makes it so...
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Product
The integration between QGenda's system and some of our other systems isn't as smooth as it could...
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Product
I couldn't function without the system. It is part of our communication, how we get paid, how we...
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Relationship
I wish that it were easier to make changes in the system. That process is complex. The vendor's...
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Product
There have been some hiccups with integration. We have to get another platform to talk to QGenda's...
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Culture
Our contract with QGenda is all-inclusive. But our management people feel like they have paid QGenda...
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Relationship
We are still having some hiccups in QGenda Time Tracking and Compensation, but QGenda is actually...
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Relationship
We have a new support tool that we use with QGenda. It is a customer portal where we submit...
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Operations
QGenda never says no when we ask for training. They are definitely very supportive of that. QGenda...
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Relationship
QGenda does their best to be proactive, but half the time, they don't even know what the problems...
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Loyalty, Relationship, Product
We are getting the product that we need. QGenda Time Tracking and Compensation is functional. QGenda...
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Product
To this day, QGenda Time Tracking and Compensation still isn't meeting the needs. There are a lot of...
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Operations, Product
There is a learning curve in QGenda's system. It is too smart for itself and is not user-friendly to...
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Operations
QGenda Time Tracking and Compensation isn't horrid, but it has a lot of room for improvement. The...
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Operations
The training from QGenda is kind of self-service. They have a lot of documents out there. We can...
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Loyalty, Product
I don't always find the solution to be super intuitive or user-friendly with some of the...
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Product
I am very satisfied with QGenda Time Tracking and Compensation. It works well and is nice with the...
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Loyalty
We would like the solution to integrate with Epic's software. I know that is happening, and I have...
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Relationship
I don’t feel that the service from QGenda is proactive. We have to reach out to them. For example,...
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Relationship
When it comes to support, we generally work with an analyst. There is a queuing type of environment,...
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Product
For the most part, QGenda Time Tracking and Compensation takes scheduling out of an admin's hands....
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Relationship
QGenda delivers on the things they say they will. That is hugely important and is probably the...
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Loyalty, Product
QGenda supports our integration goals, and that has been my biggest reason for promoting them to the...
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Product
I hear people say that I am pretty fast at using QGenda Time Tracking and Compensation and that is...
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Product
I'm hoping QGenda starts to integrate some AI into QGenda Time Tracking and Compensation. That would...
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Operations
Part of the issue with training is that QGenda Time Tracking and Compensation is relatively new, so...
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Relationship
QGenda does a really good job of following up on things. Even if we are not necessarily dealing with...
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Product, Value
We are able to make a lot of different changes to our account, and QGenda doesn't charge additional...
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Relationship
QGenda actually contacts us before we realize that there are any issues in the system. In terms of...
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Operations
QGenda's implementations are more guided than another vendors' implementations. QGenda knows that...
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Operations
I would definitely recommend QGenda, and I would buy their system again. It has a lot of features...
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Culture
QGenda is pretty responsive when we email them, and they will try to help us. We don't really have...
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Operations
QGenda's app seems to work, and people don't have trouble learning how to do things in the system....
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Product
QGenda Time Tracking and Compensation seems to do what we need it to do, and we don't know whether...
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Product
QGenda Time Tracking and Compensation is easy to use, especially on the app. From the management...
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Culture, Loyalty
QGenda will get there with new technology. I don't know whether it will be in the next six months,...
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Relationship
QGenda has always been very responsive. They tend to be adaptive, and if nothing else, they are very...
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Culture, Product
We have a very complicated system. We asked QGenda to specify more in our compensation in terms of...
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Relationship
We have a point person who has been our point person from the very beginning for QGenda Time...
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Value
Whether I would buy QGenda Time Tracking and Compensation again is a complex answer. The vendor is...
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Operations, Value
We are really unique in that we have many specialties, and every specialty under the sun requires...
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Relationship, Product
QGenda's support of our integration goals rates between the middle of the road and the top of the...
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Relationship
QGenda does not keep all their promises. As with everybody over the last couple of years, getting...
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Operations
On-time delivery is where I have a problem with QGenda regarding the implementation. I also had a...
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Loyalty, Product
We are not leveraging some of the functionality that we have access to. The solution doesn't fully...
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Relationship
We used to have a dedicated account manager from QGenda. That person was very helpful and very...
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Loyalty
I love QGenda's system. Using it is such a simple process for me, and I can always figure out what...
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Product
I like QGenda Time Tracking and Compensation. I love the organization of it. I like that it has a...
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Relationship
My biggest frustration with QGenda is that when we have a direct problem that we can't find an...
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Operations, Product
QGenda’s slightly lower score on ease of use is probably not their fault. I work with a bunch of...
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Relationship, Product
Half the time, I feel like QGenda continues to invest in development, but there are some things they...
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Product
One issue is the functionality of the algorithm in QGenda Time Tracking and Compensation. Our CRNAs...
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Relationship
QGenda keeps their promises 80% of the time. One person who works for QGenda is extremely helpful....
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Value
I feel like we sometimes get overcharged on things because we have an influx of staff members that...
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Relationship
The vendor could improve their request options. When I do my schedule, the system will sometimes...
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Relationship
QGenda has been very accommodating. Anytime I have needed something that has needed to get specially...
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Culture, Value
In terms of costs, the system's up-front fees are standard. The vendor has never asked us for...
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Loyalty
The hospital that we work with uses a different scheduling system, and that hospital has asked us...
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Product, Value
I like the product's ease of use for end users. It is also really easy to add new users and...
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Loyalty
The organization will have a future of using the product. We don't really have any issues....
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Relationship
I haven't seen anything new per se from QGenda. QGenda hasn't reached out about anything that I have...
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Product, Value
It is a little difficult sometimes for the doctors to accurately input what is going on, so QGenda...
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Culture, Relationship
I sent an email to someone at QGenda, and I included some bait to know whether they would reach out...
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Relationship
We are constantly expanding our usage of QGenda Time Tracking and Compensation, and sometimes we...
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Relationship
The most frustrating part of QGenda is that they do not internally support their frontline staff,...
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Culture, Relationship
After we had one huge problem with QGenda, a technical person at the vendor said that we could reach...
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Product
I feel like QGenda Time Tracking and Compensation was created for scheduling, and that makes sense,...
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Product
QGenda Time Tracking and Compensation can’t handle an increasing PTO accrual schedule. If someone...
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Culture, Relationship
QGenda has lied to me. When we initially went with them years ago, they told me that they would be...
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Relationship, Operations
Going live with QGenda Time Tracking and Compensation was like a baby giraffe figuring out how to...
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Relationship
There was a problem with QGenda Time Tracking and Compensation, and we couldn't figure out what was...
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