Qliq Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations
For training on QliqCONNECT, I have only ever received a manual. That was cumbersome. We had a...
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Relationship
Our biggest challenge with our communication strategy is with QliqCONNECT. It either goes crazy for...
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Product
We only use the product for communication. It is a great communication device when it works. But...
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Loyalty, Product
Qliq just stays consistent, and that is fine. We don't need it to be more than it is. We need a...
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Relationship
Our relationship with QliqSOFT is fine, and I find them pretty easy to work with, so there are no...
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Relationship
Sometimes we encounter issues with Qliq, and that has been happening a little more consistently...
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Relationship, Product
We have a range of uses for Qliq. On the clinical side, it is really helpful for communicating the...
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Relationship
QliqCONNECT's support people usually respond within 24 hours. The system has had one outage, but the...
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Value
Every time we log into the system, the system gives us an annoying screen that tells us that we need...
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Operations
We haven't needed training on the system. Once someone has used the product, it is pretty...
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Relationship
QliqSOFT has been a fantastic partner. They definitely have a lot of modules, but they have a...
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Value
The cost is a pretty good value for qliqCONNECT. The system is way cheaper than a lot of other...
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Product
There was one time when qliqCONNECT was down, but it wasn't a big outage. The platform is secure,...
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Operations
The training we had from qliqCONNECT was quite satisfactory. We were able to jump in and run with...
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Product
We are facing issues with not being able to have certain notifications come through. For staff, some...
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Relationship
We have no connection with anyone from the vendor for support or resolution of problems. If there is...
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Relationship
QliqSOFT is good about notifying us of things, whether they relate to us or not. We have been with...
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Product, Value
qliqCONNECT is easy to use, and it is a stable platform. It rarely goes down. We are not facing any...
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Product
The only thing that could use a little improvement is the vendor's QliqSTORE where we archive our...
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Relationship, Product
We struggle a lot with QliqSOFT. Their systems often go down, and because we are a 24/7 shop, we...
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Operations
QliqSOFT doesn’t have any formal training. The only thing they provide is documentation of how to...
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Product
I think QliqSOFT needs a web-based interface. It is nice that qliqCONNECT runs on mobile devices....
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Relationship
When we bring up issues, the consistent response we get from QliqSOFT is a support ticket. There is...
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Relationship, Product
qliqCONNECT is great for sending secure communications and getting notifications to someone in a...
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Loyalty
I want QliqSOFT to be a part of our long-term plans, but they probably won't be. qliqCONNECT is a...
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Product
For the last few years, QliqSOFT has been our go-to partner. Our chatbot is based on QliqSOFT’s...
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Relationship, Product
I always tell the people that I speak to that qliqCONNECT is a tool. They have to know what they...
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Loyalty, Product
QliqSOFT is slow to upgrade. I feel for them because our field moves really fast, and when I met...
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Relationship
QliqSOFT’s customer service is amazing. I have met with all of QliqSOFT’s people. They are great people....
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Product
QliqSOFT’S technology is simple. The only people in the medical office who have a degree or college...
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Loyalty, Operations
The vendor has introduced a feature called Snap & Sign where we can collect electronic signatures....
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Value
Everything has gone very well with the product. It is a solid messaging system. It works well. I...
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Culture, Relationship, Operations
The vendor sends out updates and notes when things are happening, but they don't do a lot of...
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Loyalty, Product
QliqSOFT’s transition was pretty good. qliqCONNECT is very simple and straightforward, and there is...
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