Xpeditor Commentary
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Dustin Cragun
SRU Manager
KLAS SRU Manager - Dustin Cragun
 
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User Commentary

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Manager

Culture

The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...

May 2024
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Manager

Value

We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...

May 2024
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Manager

Relationship, Operations

We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...

May 2024
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Manager

Relationship, Operations

When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...

May 2024
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Manager

Relationship, Product

There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...

May 2024
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Manager

Product

Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...

May 2024
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Manager

Relationship

It used to be that when we needed something, we just contacted our Quadax representative, and they...

May 2024
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Manager

Relationship

We have been with Quadax for many years. We have had challenges, and there have been ups and downs....

Apr 2024
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Manager

Culture, Value

Quadax failed to tell us that we were missing some information, and that meant that a service we...

Apr 2024
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Manager

Relationship

Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...

Apr 2024
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Manager

Product

We can get many types of reports out of the system. There are probably hundreds of options, and...

Apr 2024
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Manager

Relationship

At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...

Mar 2024
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Manager

Value

Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...

Mar 2024
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Analyst/Coordinator

Relationship, Operations, Product

Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...

Mar 2024
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Analyst/Coordinator

Operations, Product

There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...

Mar 2024
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Analyst/Coordinator

Loyalty

We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...

Mar 2024
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Analyst/Coordinator

Relationship

There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...

Mar 2024
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Analyst/Coordinator

Relationship

If I call, the vendor's people are very helpful on the phone. In the past six months, I have...

Mar 2024
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Analyst/Coordinator

Relationship

We have a new representative. Our old representative was a very nice person. Sometimes I felt like...

Mar 2024
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Analyst/Coordinator

Operations, Product

We went live with a new process in the past, and there were some bumps along the way and things that...

Mar 2024
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Analyst/Coordinator

Relationship

Quadax implemented a new customer service platform, which has been terrible. They used to have a...

Mar 2024
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Manager

Product

In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...

Mar 2024
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Manager

Relationship, Product

We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...

Mar 2024
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Manager

Operations

When we ask for training, Quadax will give it to us, but we have to initiate the conversation.

Mar 2024
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Analyst/Coordinator

Operations

I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...

Mar 2024
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Analyst/Coordinator

Operations

It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...

Mar 2024
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Analyst/Coordinator

Product

Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...

Mar 2024
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Analyst/Coordinator

Product

Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...

Mar 2024
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Analyst/Coordinator

Relationship

Quadax could get better at communication. They send out a lot of emails already, and that is...

Mar 2024
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Director

Product

We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...

Mar 2024
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Director

Product

With Quadax, we are missing some of the reporting I would like. The claims could probably have more...

Mar 2024
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Director

Product

I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...

Mar 2024
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Director

Relationship

The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...

Mar 2024
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Director

Product

The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...

Mar 2024
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Manager

Relationship

Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...

Mar 2024
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Manager

Relationship, Product

I would suggest to the vendor to possibly look into the coordination of benefits section on the...

Mar 2024
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Director

Relationship, Product

Quadax put a new tracking system in for tickets or problems with accounts. That system has been...

Mar 2024
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Director

Relationship

Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...

Mar 2024
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Director

Product

I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...

Mar 2024
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Manager

Relationship

Quadax recently made changes in our area to the EDI department, our support, and our representative....

Mar 2024
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Manager

Product

Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...

Mar 2024
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Manager

Operations, Product

With multiple providers, we have client codes and stuff like that, so I would like to have a better...

Mar 2024
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Manager

Relationship, Operations, Product

I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...

Mar 2024
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Manager

Culture, Relationship

Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...

Feb 2024
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Manager

Relationship, Product

There isn't a lot of change with the delivery of new technology, but if something does come down,...

Feb 2024
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Manager

Relationship

When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...

Feb 2024
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Manager

Product

Some of the screens and some of the reports are just not user friendly to read. We have been using...

Feb 2024
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Manager

Value

I would tell a peer looking to purchase the solution that it is a product that does work. It...

Feb 2024
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Manager

Product

The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...

Feb 2024
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Manager

Product

What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...

Feb 2024
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Manager

Product

With Xpeditor, there are always options to look at how the different users, financial classes, or...

Feb 2024
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Manager

Operations

The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...

Feb 2024
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Manager

Product

The vendor covers everything I need when it comes to claims functionality. I like that I can drill...

Feb 2024
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Manager

Product

With some of the reporting, I would like it to be a little more detailed and automated. I would like...

Feb 2024
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Manager

Culture, Value

With Quadax, everything is one charge no matter what we call for.

Feb 2024
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Manager

Relationship

We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...

Feb 2024
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Director

Loyalty

The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...

Feb 2024
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Director

Relationship

People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...

Feb 2024
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Director

Loyalty, Product

The vendor is expanding the decision intelligence part of their product, and that part is easy to...

Feb 2024
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Analyst/Coordinator

Product, Value

I use Xpeditor to get our clean claims rate. It is nice to be able to see errors. We have calls with...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Our Quadax representative is good about doing all our training.

Feb 2024
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Analyst/Coordinator

Relationship

Quadax is proactive. I get emails frequently if something is going on.

Feb 2024
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Analyst/Coordinator

Operations, Product

Overall, I like how Xpeditor is easy to navigate once people learn it. There is still a lot of stuff...

Feb 2024
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Manager

Loyalty, Relationship

I would recommend Xpeditor. The vendor has great customer support. The product usually works very...

Feb 2024
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Manager

Product

Some of the reports are cumbersome and difficult to run. Many of them cannot be automated to come to...

Feb 2024
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Manager

Relationship, Product

We would like reports that show us the productivity of the workers, the dollar amount of claims that...

Feb 2024
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Manager

Loyalty, Relationship, Product

With the new changes in the Provider Network Management system, we are no longer able to make...

Feb 2024
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Manager

Value

Any additional products we would like, such as a claim management system that can tell us whether a...

Feb 2024
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Manager

Relationship

There have been a few issues with upgrades, with claims on our side, and with things that we have...

Feb 2024
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Manager

Relationship

When we have issues, we have to file tickets, and the vendor’s ticket process is a bit cumbersome....

Feb 2024
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Manager

Product

We don't get many new things for the product. Everything pretty much stays steady.

Feb 2024
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Manager

Relationship

Usually, if we are having problems, our representative and their direct boss will get right on with...

Feb 2024
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Manager

Product

There is always room for improvement with anything, but Xpeditor has a lot of improvements over our...

Feb 2024
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Manager

Product

On the aging report that is generated in Xpeditor, we can pick aging dates from 3 days up to 30 days...

Feb 2024
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Manager

Operations

Quadax made a lot of efforts to try to give us all the training that we needed, but there probably...

Feb 2024
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Manager

Relationship

Quadax’s customer service has been top notch. They do regular site visits. We have a dedicated team...

Feb 2024
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Manager

Relationship, Operations, Product

We have hiccups a lot, but those are not necessarily driven by Quadax; they are driven by the payers...

Feb 2024
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Manager

Relationship

We changed our contact person at Quadax. The new person is learning things, but we were so confident...

Feb 2024
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Manager

Operations

Our initial implementation was on us, and we had a great implementation specialist who worked very...

Feb 2024
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Manager

Value

Quadax is very good at avoiding charging for every little thing. They tell us right up front if...

Feb 2024
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Manager

Relationship

Everybody could do better on support. It depends on how busy Quadax is, but the web support is...

Feb 2024
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Manager

Product

With integration, if there is something we can do in our system, we want to do it, but if we can't...

Feb 2024
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Manager

Loyalty, Product, Value

I have always enjoyed Quadax. We have goals for our A/R days, and we get really close, have a...

Feb 2024
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Manager

Relationship, Operations, Product

Quadax does updates regularly. I can't say much about the new technology; the technology is just...

Feb 2024
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Manager

Loyalty, Product

The claims reporting feature that I find particularly beneficial is the one that identifies the...

Feb 2024
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Manager

Product

We have the best of both worlds because we have the claims section and also the denials section. We...

Feb 2024
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Analyst/Coordinator

Relationship, Product

My one issue with Xpeditor is that sometimes when the claims return to providers, we don't always...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

When the claims are returned to the providers, they come directly into the Xpeditor queue, and we...

Feb 2024
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Analyst/Coordinator

Product

Xpeditor is user friendly. We can search by claims by name, dates of service, and type, and then all...

Feb 2024
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Analyst/Coordinator

Relationship

Sometimes the vendor's communication about upgrades is later than it should be, and we find out...

Feb 2024
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Analyst/Coordinator

Relationship, Value

For the most part, Quadax does well with not charging for every little thing. The Quadax...

Feb 2024
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Analyst/Coordinator

Product

We can set Xpeditor up to our specifications. It is very user friendly, but maybe that is just...

Feb 2024
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Analyst/Coordinator

Relationship

Recently, we have needed to add some access to Xpeditor. I reached out to the representative who I...

Feb 2024
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Analyst/Coordinator

Product

I love the reporting on the payer-rejected claims available in Xpeditor. It breaks the claims down...

Feb 2024
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Manager

Product

It is very easy to find things in Xpeditor, and I like the ease of how it is set up. The solution...

Feb 2024
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Manager

Relationship, Product

One of the biggest hang-ups that we have in Xpeditor is when we are working on a remittance with an...

Feb 2024
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Manager

Relationship, Product

When there was an issue with the solution, it took weeks for anything to be done. Because of that,...

Feb 2024
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Manager

Culture, Product

There are some Quadax-generated standard reports where I can see how much money we billed out at a...

Feb 2024
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Manager

Operations, Product

Quadax needs to update their edits. Their edits are good, and I will give the vendor kudos for...

Feb 2024
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Manager

Product

There are some limitations to Xpeditor that I was not aware of when we purchased it. For example, we...

Feb 2024
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Manager

Product

We like the clear look of the explanations of benefits. Quadax has made those very easy to read and...

Feb 2024
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Manager

Product

I was very disappointed with some things after we went live. For example, Xpeditor has a tool where...

Feb 2024
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(0)
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Manager

Operations

Quadax was very good in our implementation phase, and the people who came on-site and integrated the...

Feb 2024
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(0)
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Manager

Relationship, Product

When it comes to integration, Quadax’ stance is that we need to do all we can in our other solution...

Feb 2024
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Manager

Relationship

The vendor that we worked with before was horrendous, so the folks at Quadax are 100% better than...

Feb 2024
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Manager

Relationship

When I reach out to Quadax, I expect them to be knowledgeable of the industry as a whole, not just...

Feb 2024
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(0)
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Director

Relationship, Operations, Product

The product's upgrades have been seamless. If there are any upgrades, we don't notice a problem. If...

Feb 2024
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Director

Relationship

The support is very good. We have not had any problems with customer service. We have one person we...

Feb 2024
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Director

Product

The product is pretty user friendly. The reports that we can run out of it are good and tell us what...

Feb 2024
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Manager

Relationship, Product

My biggest problem with Xpeditor is that when I get a claim rejection, I get a code about the reason...

Feb 2024
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Manager

Product

Xpeditor seems very antiquated compared to a lot of the other programs that I have used. Other...

Feb 2024
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Analyst/Coordinator

Relationship, Product

I find it hard sometimes to find the reports and the different things that I need to find in...

Feb 2024
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Analyst/Coordinator

Product

The individual Medicaid areas all seem to request for claims to be submitted differently. I don't...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

I would like more communication from Quadax when updates are done, and I would like the actual cheat...

Feb 2024
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Manager

Product

We have started looking at our takebacks. Claims that have been reversed are taken back in an EOB....

Jan 2024
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Manager

Product

I would like to be able to see more clearly whether the files that I have tried to upload have...

Jan 2024
||
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Manager

Culture, Relationship

We provide a certain specialty, and the vendor told us that they could handle that specialty....

Jan 2024
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Manager

Culture

Quadax was pretty clear about what they were going to charge us and how they were going to do that....

Jan 2024
||
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Manager

Product, Value

Xpeditor is leaps and bounds above our last clearinghouse. It helps us catch a lot of billing errors...

Jan 2024
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Manager

Relationship, Operations

I like Quadax. We had a representative from Quadax assigned to us when we first came on board, and...

Jan 2024
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Manager

Relationship

Quadax strives to be a good partner. One thing I like about our clearinghouse is that when there is...

Jan 2024
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Manager

Operations

We can create rules in the system about what we want to audit our claims on. Quadax needs to do a...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

Quadax’s prices are fair. We had a few questions on invoices, but things were explained in an easily...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Xpeditor can be a little cumbersome sometimes. There are various places where we have to go to...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we need something from Quadax, we email some of the people who helped us implement the...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Quadax’s normal implementation processes generally take much longer, but they were able to speed...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

We have had some challenges with a certain entity, but Quadax has always been in communication in...

Jan 2024
||
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Manager

Product

Xpeditor does what it needs to do on its end to scrub or correct the claims for state laws that are...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Quadax has been very helpful so far. Everything went great with the implementation of Xpeditor. We...

Jan 2024
||
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Analyst/Coordinator

Operations

Some of the things in Xpeditor were a little confusing without training. It was good once we got the...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture, Product

Xpeditor works exactly like Quadax said it would. I would tell someone that as a clearinghouse,...

Jan 2024
||
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Manager

Product

Xpeditor works really well. The solution has reporting on whether the claims were expected and...

Jan 2024
||
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Manager

Relationship, Product

Quadax has been changing some things, and right now, their denial management piece doesn't have some...

Jan 2024
||
(0)
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Manager

Culture, Relationship

We have some strange issues at times. For example, if a payer rejects a claim but the claim doesn't...

Jan 2024
||
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Manager

Product

The vendor’s reports look great, but we don't ever use them. Other than the reports, I like...

Jan 2024
||
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Manager

Product

Xpeditor’s integration works great. It pops back into our EHR and lets us know when a claim has been...

Jan 2024
||
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Manager

Product, Value

The product is great until it comes to secondary claims. For every insurance company, things have to...

Jan 2024
||
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Manager

Product, Value

The product is great. It makes my life easier because I get more clean claims out the door. I think...

Jan 2024
||
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Manager

Product

There is one thing I wish we had better access to. In our old system, we could hit a button and...

Jan 2024
||
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Manager

Product

On the clinic side, there can be a bit of lag when we are downloading claims with Xpeditor.

Jan 2024
||
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Manager

Operations, Product

It seems like there are many different ways we can set things up. I wish the vendor were more...

Jan 2024
||
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Manager

Operations

The vendor should offer some additional training or guides on how to utilize some of the setups we...

Jan 2024
||
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Manager

Product

I like the ease of use of the initial claim aspect of the product. I have used that myself as an...

Jan 2024
||
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Manager

Product

The remittance side of the product is very easy to use and manipulate to find what we need. We can...

Jan 2024
||
(0)
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Analyst/Coordinator

Value

We have not had any problems with Xpeditor. It is pretty smooth. We only pay a yearly fee. That is...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The initial training from Quadax was good, but they don’t offer a lot of other training, at least we...

Jan 2024
||
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Manager

Relationship

Quadax is my favorite vendor ever. Their support is phenomenal and far better than the support of...

Jan 2024
||
(0)
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Manager

Product

Xpeditor is outstanding. It has very robust capabilities, and there isn't anything that the vendor...

Jan 2024
||
(0)
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Manager

Culture

Quadax is very transparent, fair, and up-front in their pricing. If I request something that...

Jan 2024
||
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Manager

Relationship, Operations

If I have an idea about something for the system, Quadax is very good at sending my idea to their...

Jan 2024
||
(0)
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Manager

Loyalty

We decided to move away from Quadax's system because we wanted to consolidate our systems.

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

I would never voluntarily switch away from Quadax. They have great customer service, and they are...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like the ability to edit claims through Xpeditor, and the information that it gives us back in the...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

We switched to Quadax because I liked Xpeditor much better than the clearinghouse my organization...

Jan 2024
||
(0)
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Manager

Relationship, Product

I love Xpeditor. Quadax works so well with us from a customer service standpoint if we have any...

Dec 2023
||
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Manager

Product

We like the appearance of Xpeditor and being able to create statuses to hold our claims if there is...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We recently got new representatives, and they are still learning the process for our facility....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I have worked personally with several clearinghouses, and Xpeditor by far exceeds the solutions I...

Dec 2023
||
(0)
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Manager

Value

When we needed something edited in Quadax, we used to get charged, and they would build the custom...

Dec 2023
||
(0)
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Manager

Relationship

Our Xpeditor representatives are always very good at letting us know what changes are coming with an...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Since we have been with our EHR vendor, we haven't used as many Quadax reports as we used to because...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We have a very great relationship with our leaders at Quadax. One of the major leaders who has been...

Dec 2023
||
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Manager

Loyalty, Product

I like the detail Xpeditor provides when I am looking at reporting. If I want to look at all my...

Dec 2023
||
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Manager

Relationship

The Quadax representatives could have better communication with us. That seems to have gotten worse...

Dec 2023
||
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Manager

Culture, Operations

Sometimes when Quadax rolls things out, it seems like not everything was looked at. I don't know...

Dec 2023
||
(0)
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VP/Other Executive

Operations

The process to integrate Xpeditor with our EMR is not moving as quickly as we would like it to....

Dec 2023
||
(0)
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VP/Other Executive

Relationship

We love Quadax’s executive involvement. When we ask them for things, they are very quick to help us....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

This might not be all Quadax’s fault, but I have been having some rejections lately, and I don’t...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I used to have one Quadax representative that I would go to for everything, and they were really on...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Quadax changed the support process, so if we have a question or a problem, we can call in. Then a...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Businesses, including Quadax, are short staffed, and that is the way things are.

Nov 2023
||
(0)
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Analyst/Coordinator

Product

Xpeditor is pretty simple to use, and as long as the claim is clean, getting claims out the door is...

Nov 2023
||
(0)
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Director

Relationship

Quadax recently updated their client services portal, and that has been extremely difficult. They...

Nov 2023
||
(0)
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Director

Relationship

It seems like the vendor's staff members lack knowledge. We don't really have a go-to person from...

Nov 2023
||
(0)
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Director

Culture, Loyalty, Relationship, Product

We have had a lot of issues with the system recently. We aren't getting our electronic remits. We...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Quadax has classes I can take online for training. I have a few representatives from Quadax who will...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Quadax is my go-between for my state's department of Medicaid, who we can never get ahold of. Quadax...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

We had our last solution for years, and Xpeditor is so much better than it; it scrubs our claims a...

Oct 2023
||
(0)
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Manager

Relationship

I like Quadax’s edits, and their research on edits for claims impresses me. I like the level of...

Oct 2023
||
(0)
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Manager

Culture, Relationship, Product

There are some instances where we can have a lot of missing remittance files. I don't know exactly...

Oct 2023
||
(0)
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Manager

Operations

We really haven't had any ongoing training from Quadax. That is not to say they haven't put training...

Oct 2023
||
(0)
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Manager

Relationship

Xpeditor is a very easy system. Quadax is pretty good at sending emails when they find things have...

Oct 2023
||
(0)
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Manager

Relationship

Nobody is going to call and ask what I think of Quadax. If somebody wanted to talk about patient...

Oct 2023
||
(0)
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Manager

Culture, Product

Xpeditor works as designed. I don't think we have any issues with it. We have issues with payers not...

Oct 2023
||
(0)
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Manager

Product

We had a backlog of remittances, and Quadax had to work out bugs and stuff with Medicaid to get...

Oct 2023
||
(0)
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Manager

Product

Our old product did things so much better than Xpeditor does. Xpeditor is adequate, but the other...

Oct 2023
||
(0)
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 or  to see details.

Manager

Culture, Product

Recently, we have had a lot of trouble with getting remits. Some of that has been because of payers,...

Sep 2023
||
(0)
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Manager

Operations, Product

Quadax did an upgrade recently, and that upgrade has been difficult to say the least. It has caused...

Sep 2023
||
(0)
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Manager

Relationship

I am not going to shout that we use Xpeditor from the mountaintops, but if someone were to call me...

Sep 2023
||
(0)
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Manager

Relationship

The vendor's support is actually really good. However, the vendor doesn't always have answers when...

Sep 2023
||
(0)
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Manager

Relationship

We used to be able to see all of the cases and tickets that had been sent to the vendor by any...

Sep 2023
||
(0)
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Director

Relationship

Most of the stuff we receive from Quadax is reactive, or they just share what they hear from other...

Sep 2023
||
(0)
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Director

Relationship

We have a few representatives at Quadax that we communicate with all the time, but I don't know...

Sep 2023
||
(0)
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 or  to see details.

Director

Loyalty

If someone wanted to do electronic billing, I might recommend Xpeditor. The product is fine, and we...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The claims challenges we have encountered haven't been Quadax's fault. Our issues have been with...

Sep 2023
||
(0)
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Manager

Operations

Quadax constantly does updates. Occasionally, they will have to pull back on an update when they...

Sep 2023
||
(0)
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Manager

Relationship

I have never had an issue with Quadax's support. The vendor is transparent about the people above...

Sep 2023
||
(0)
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Director

Product, Value

Xpeditor does pretty well on claims statusing, and it is pretty good with Medicaid changes. We send...

Sep 2023
||
(0)
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Director

Relationship, Product

We can't send electronic attachments with claims in Xpeditor, and our vendor has told us we can't do...

Sep 2023
||
(0)
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Manager

Relationship

Quadax has probably spoiled me for a lot of vendors because Quadax is on top of things when we file...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have had a lot of issues with a payer, and Quadax has been 100% helpful in keeping us updated and...

Sep 2023
||
(0)
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Analyst/Coordinator

Product

I use the product’s reporting function a lot, and it is very easy to navigate. I love that we can...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

If something has changed within their functionality, Quadax updates us so that we can get the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Any statuses that we get back from Quadax go right back into our EHR, and I have never had issues...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have an account representative from Quadax that we meet with regularly. It doesn't matter if we...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

The vendor has regular lunch-and-learn meetings, and I hope they continue those meetings because...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I have worked with a lot of billing systems, and Xpeditor is the best I have ever worked with. We...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship

I have been using Quadax for many years, so we have had many representatives in the time I have been...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

In terms of upgrades, there really hasn't been anything new or improved with Quadax. The changes the...

Sep 2023
||
(0)
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Manager

Relationship

Quadax is really good at sending out emails with payer notices and things like that.

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship

If Quadax improved their ticketing system and their support, then we would be happier.

Sep 2023
||
(0)
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Manager

Product

The Xpeditor product is very user friendly in viewing and fixing the claims compared to other...

Sep 2023
||
(0)
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Manager

Relationship

We aren't happy with the customer service that we have received from Quadax or the ticket system...

Sep 2023
||
(0)
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Manager

Relationship

Quadax’s lack of understanding of certain specialties has caused issues in the past with our claims...

Sep 2023
||
(0)
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Manager

Relationship, Operations

The vendor’s greatest strength is the ongoing support we get because we have recurring meetings with...

Sep 2023
||
(0)
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Manager

Product

We love the way that the queues are set up. We can personalize them for the users. We also like the...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The vendor’s reporting tools are great because of the variety of ways that they can report different...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

Quadax is really good at getting back to us and working through issues with us. They are always on...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

The vendor does the best they can with remittance management. They do the best they can to satisfy...

Sep 2023
||
(0)
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Analyst/Coordinator

Culture, Value

Quadax is very clear with their up-front charges. If there is something that we need to have done,...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Quadax is constantly in touch with the insurance and healthcare industries. Quadax's involvement...

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

I like the simplicity of Xpeditor. It was easy to train people on Xpeditor, and it flows well....

Sep 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Xpeditor is an extremely important part of what we do in the billing department. We go to Quadax to...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

I love the vendor’s support team. They are very helpful, they will call back, and I am able to...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Value

If another hospital were looking for a vendor, I would absolutely suggest Quadax. I have been...

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship

We lost our Quadax representative. That person was phenomenal, but the vendor is still looking for a...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

When the vendor comes on-site, my staff members have questions ready about anything that we need to...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The vendor has added a denial management queue for us. Our claims that have been denied and have...

Aug 2023
||
(0)
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Manager

Loyalty, Relationship

We have a really good relationship with Quadax because we have so many different programs and we...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty

As far as I know, Quadax is part of our long-term plans. Xpeditor has been working well for us so...

Aug 2023
||
(0)
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Manager

Relationship, Product

Xpeditor's biggest strength is the fact that it is easy to use. It gives us our edits when we...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Some of our staff members are more comfortable with the product because they use it more than others...

Aug 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Quadax is good at proactive service. If we need to know something, there is a message on our board....

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Sometimes the Xpeditor claim status is not very clear. We would like to see more specific denial...

Aug 2023
||
(0)
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Analyst/Coordinator

Operations

We would like to see Quadax offer training maybe at two different times rather than only one time a...

Aug 2023
||
(0)
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