Xpeditor Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I don't think there is anything that we wish Xpeditor could integrate better with. We haven't had a...
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Operations
Anytime we have asked Quadax for additional training or phone calls, Quadax has always been on top...
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Product
We haven't run into a lot of problems with Xpeditor. I feel like we haven't been in the system long...
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Relationship
We mainly work with our Quadax representative via email. That person is our direct contact....
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Culture, Value
We haven't yet been charged for anything extra. Overall, Quadax keeps their promises. Sometimes,...
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Culture, Loyalty
In terms of the product working as promoted, we have had some issues with remittances. We aren't...
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Loyalty, Value
The system's comment file was a huge outcome for us because that was a big barrier for us before. We...
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Relationship, Product
We have issues with Xpeditor being extremely slow and lagging.
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Relationship
We do have people from Quadax that we work with, and they are receptive. We don't actually have to...
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Product
Xpeditor is user-friendly. I don't do a lot of reporting, but Xpeditor does have a lot of reports.
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Loyalty, Operations
We are still working on implementing some items, and Quadax is waiting on me to get the pieces...
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Relationship
Support is where Quadax has been lacking just because of staff transitions. Quadax is a little slow...
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Relationship
Beyond meeting regulations, Xpeditor produces outcomes. We work closely with Quadax on a lot of the...
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Culture, Relationship, Operations
I know Quadax delivers new technology. I don't know of anything new coming down the pipeline. I...
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Culture
We were told at the last minute that we needed to change clearinghouses, so we did an implementation...
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Operations
The initial training was several years ago, so we have done our own training since then. Quadax...
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Culture
I wasn't involved in the sales process. I did sit in on the interview, but our director made the...
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Relationship
Our contacts from Quadax are fabulous. They are very prompt with everything that we need, and they...
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Product, Value
Due to the reports and things that we have in Xpeditor, we have been able to increase our clean...
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Operations
Quadax has tons of training. We know a lot of it already, and we actually do our training for new...
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Product
I have worked with several claim scrubbers. I came from the Oracle side, so I have worked with...
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Relationship, Product
Xpeditor has a lot of issues with reports. The only thing is that sometimes, the vendor has issues...
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Relationship
We work with one of Quadax's people to submit claims to our hospital association. That person is...
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Loyalty
Quadax has a lot of products that we are interested in, but we are kind of in a holding pattern....
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Relationship
Quadax's customer service, follow-up, and follow-through are really good. Quadax will fix things and...
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Loyalty
I hope Xpeditor will be part of our long-term plans. We are still trying to determine whether it...
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Relationship, Operations
We were affected by the United Healthcare breach. We reached out to Quadax, and they were able to...
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Culture, Value
Quadax absolutely avoids charging us for every little thing. We have worked well with our contracts,...
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Relationship
We still meet with Quadax on a monthly call to bring up issues. Those calls are very helpful. We are...
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Relationship
We have a good rapport with Quadax, so things seem to be working. We have had the system for a while...
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Product
I do not use the denials management offering, but I use a lot, like the tracking with the claims...
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Loyalty, Relationship
Over the years, Quadax has continued to demonstrate excellence through consistent system...
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Relationship, Operations
The team loves that we have frequent check-ins with Quadax. There is visibility of the system...
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Culture
Quadax is very responsive. We were due for a renewal of our contract, and the vendor identified...
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Loyalty
Quadax’s contract management tool wasn’t very robust, but they have been partnering with other...
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Culture, Relationship
The salesperson that I deal with is the person I interact with most, and they are a godsend. That...
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Relationship
I have a very tight circle of vendors that I partner with because I am very focused on what the...
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Relationship, Operations
I had the opportunity to partner with Quadax at my previous place of employment, where I experienced...
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Relationship, Product
For a facility like ours, the system does a good job with what we need it for. However, if we were...
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Product
Xpeditor does a good job with imports. However, there are sometimes issues with bringing in certain...
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Culture, Relationship, Operations
We have a representative from Quadax who we can reach out to if we need anything. We don't have to...
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Product
When it comes to denial management, I wish we didn't have to look at the system's history to see...
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Loyalty, Operations
There isn't very much training on how to do things in Xpeditor, but the system will give users...
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Loyalty, Product
We love Xpeditor. We don't have a problem sending our claims in with our denials. The system is easy...
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Culture, Value
We have no problems with charges from Quadax. The only ever rate increase that we have is if postage...
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Loyalty, Relationship
Quadax’s customer service is really great. If anything is going on, we get emails. When we see them...
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Relationship
I appreciate the Quadax client experience team, which is always available to assist with any issues....
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Operations
The vendor could do a little better with training. A lot of their training is just videos. Those...
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Relationship
Quadax's customer service is better than what organizations normally get these days, but I have seen...
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Operations, Product
One thing I don't like about the system is that we have to bounce around it so much. I don't think...
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Product, Value
Xpeditor is much better than what we were using before. I like how easily our processors can go into...
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Product
Xpeditor is a very user-friendly product.
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Relationship, Product
The claims drop out of our home system, and they should have everything on there that is needed....
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Loyalty
We did use Quadax for both facility and hospital settings, but then we decided to go to a...
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Relationship
Quadax is good at support. We have a really good relationship with them. We had one provider manager...
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Relationship
We have edits and everything written to help drive tangible outcomes, but sometimes if we run into...
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Relationship, Product
In most instances, Xpeditor works as expected and is very helpful to get claims out the door to payers....
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Product
There are times when the information listed in the tracking for the claims status doesn't match what...
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Product
Xpeditor is a great tool, and it meets our organization's current needs.
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Relationship, Product
Occasionally, Xpeditor won't work for us. We have issues with rapid retests where things won't load,...
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Relationship
Overall, I like working with Quadax, but they implemented a new Power BI reporting system that we...
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Loyalty, Product
The system's design could be better. We would like to have some sorting and filtering tools. Also,...
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Relationship, Product
Sometimes, we provide update information about claim edits on what should and should not be...
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Product
We want to bring payer rejects to our EHR on a selective basis. We want to categorize some and bring...
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Relationship
Quadax is about 50/50 on whether they will inform us when there is an issue. However, they do try to...
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Relationship, Product
Overall, I am satisfied with Xpeditor. I have worked with a lot of vendors in my life, so I can do...
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Value
Quadax avoids charging us for every little thing. The vendor also does a fairly good job with their...
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Operations
Quadax does a lot of lunch and learns. I go to some of them, and I get good information. I also...
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Relationship, Product
When it comes to edit scrubbing, Xpeditor is combining claim edits and payer rejects. That is fine....
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Product
Quadax reports and billing edits are great. Xpeditor is fully integrated with our EHR.
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Relationship
Quadax's support is phenomenal. They will come on-site regularly. The vendor also provides excellent...
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Culture
With Quadax, things fall through the cracks. Quadax only does denials. When things are billed out,...
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Culture
I would love to see a better contract management system that is a little more robust. Quadax has a...
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Relationship, Operations
We have a good relationship with all of the vendor's levels of support. Quadax listens to our needs...
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Relationship
Xpeditor is a good all-around system. Quadax takes everything we ask for into consideration. When we...
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Relationship
The detail and support that we get for the system are amazing. If I don't want to open a ticket, I...
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Operations, Product
We like the system's ease of use. When I train a new person on how to use the system, I don't have...
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Product
Quadax is big in our area and has a lot of connections for payers, so that is helpful. Xpeditor is...
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Relationship, Product
Xpeditor’s reporting is just not very developed, and it is not very user-friendly. We typically rely...
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Loyalty, Operations, Product
For the most part, Xpeditor's claim edits are easy to understand and analyze. The interface is...
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Operations
I would like to see more training for users. Not specifically for myself, but it seems like the only...
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Relationship
It is difficult at times to track the progress of support tickets that we open, understand what is...
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Relationship
Our contact is constantly changing, but the communication is good. If we have any issues with them,...
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Value
Quadax is pretty good at charging only for what we have. Xpeditor is a great product.
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Operations
Quadax's training could be better. We only see our representative every quarter, so if there is...
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Relationship
I wish we could visit with our representative a little bit more often instead of just waiting for...
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Relationship
My advice to someone looking at Xpeditor is to get familiar with Quadax's representatives. It is...
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Product
I have been with Quadax for a long time, and I absolutely love Xpeditor. It has always been great,...
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Product
Quadax has an excellent system; however, the way Xpeditor splits UB04 & 1500 claims makes looking at...
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Loyalty, Relationship
Quadax's customer service team is top-notch; we could not ask for anything better. One of the main...
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Relationship, Product
I find Xpeditor easy to use, but I have been using it for a long time. Everybody at Quadax is really...
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Product
We have rules in place for Xpeditor to disregard certain things in order to make claims go through....
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Product
Sometimes, the remittances in Xpeditor won't download fast enough. If someone doesn't use the system...
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Relationship, Value
With Xpeditor, I like that I can easily edit claims, and the vendor's customer service has always...
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Product
I am not sure whether the issue is Xpeditor or our EHR, but when we used Change Healthcare's...
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Relationship
I get emails from Quadax all the time about things that are going on in the industry. When something...
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Product
Sometimes, we don't fully understand the things that the system is scrubbing, so we have to force...
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Operations
Quadax has always been great with their implementation training upgrades.
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Relationship, Product
We find Xpeditor to be very easy to work with. We also have the most amazing support staff members...
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Product
The system's claims scrubber is highly functional, its knowledgebase articles are available and...
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Relationship
Quadax has been a great partner to another organization that we work with. We expanded our use of...
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Operations
I have worked in healthcare for a long time and have been through many implementations. The support...
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Culture, Relationship
Quadax gives us detailed context and extensive support.
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Relationship, Value
Quadax is our partner, and they provide excellent customer service. I have worked with other billing...
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Loyalty
I have worked on other systems, and I find Xpeditor to be much more user-friendly. We haven't had...
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Loyalty
Xpeditor is integrated with our patient accounting system, and Quadax is looking at the capability...
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Relationship, Product
Xpeditor offers a denials management dashboard, but because the data and calculations aren’t...
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Relationship
Customer service from Quadax has improved. We got a new account manager, and now we meet regularly....
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Operations
For initial training, Quadax brought someone in to sit with us and walk through the system, and that...
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Relationship, Product
Xpeditor is a very good product. The main issue for our organization is that the support platform is...
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Relationship
It would be helpful for Quadax to perform a review to see how we are doing compared to other health...
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Relationship
We have a really good representative from Quadax, and with anything we need, they get on and show us...
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Operations
We implemented Xpeditor during a crisis, and Quadax was incredible. We got the system up and going...
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Product
There is a lot that we can do in Xpeditor, and that almost makes it too unmanageable for some...
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Relationship, Value
We have received a lot of good results from Xpeditor, and we have always had pretty good customer...
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Relationship
Due to our location, when representatives first come to us, they are kind of green. However, the...
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Relationship, Operations, Product
Quadax does automatic updates almost every week. They keep things pretty current, and there is...
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Product
It would be nice if the system had more integration options. I am not sure whether that is a Quadax...
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Product
The product has a lot of flexibility, and there are a lot of things that we can create in it...
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Relationship
We do not have too many problems, but if we have a concern, Quadax tries to help.
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Relationship
Our Xpeditor representative is very knowledgeable and helpful when needed.
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Relationship
Quadax does an incredible job of making sure that the edits are correct. They are always updating...
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Relationship, Product, Value
I love the reports from Xpeditor. They are very easy to run, read, and manage. One of the things I...
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Relationship, Operations
The one thing with our representative from Quadax is that if we feel like we need additional...
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Relationship, Product, Value
We use Xpeditor as our vehicle to get our claims out the door. Our claims come over from our EHR...
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Relationship
Overall, Quadax has a great group of people to work with. We don't just work with our...
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Relationship
Quadax always shares information with us about new things or functionality they are looking into....
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Relationship
Quadax overall does an incredible job with customer service and the claims portion in terms of...
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Relationship, Operations
I'm never sure what certain types of edits mean, and I always have to look further by calling...
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Product
Some of the edits on claims are too vague. We need better descriptions as to what the errors are or...
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Product
Xpeditor is very user-friendly. Quadax keeps up with Medicaid and Medicare changes and edits.
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Product
Xpeditor is always reliable and catches edits that may have been overlooked otherwise.
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Operations
Quadax does lunch-and-learn sessions, so we can always go out and do one of those programs, which...
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Loyalty, Product
One of the things we can do in another solution we use is a rapid retest where we edit the claims in...
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Relationship, Product
Quadax does really well with edits and scrubbing. They have an internal department that combs...
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Product
With the way the portal is set up now, customers can't see all the information. Quadax has upgraded...
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Operations
We went through the implementation with Quadax a long time ago, but they helped us for a few months...
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Relationship
When the Change Healthcare cyberattack happened, Quadax was one of the vendors that took the lead in...
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Loyalty, Product
We are just delivering the claims in Quadax's system; we use another solution as our source of...
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Relationship
We have been with Quadax for a very long time. I value their partnership. They have done a lot with...
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Relationship, Operations
We log tickets, and we can't see in real time all the data behind the progress. The representatives...
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Relationship
I hate Quadax's new support system very much. They used to have a way to file a ticket for issues,...
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Relationship, Product
Xpeditor is current with all the government quarterly updates and announcements, and Quadax listens...
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Operations
Quadax holds lunch-and-learn meetings for training.
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Relationship
Sometimes, it will take Quadax a while to resolve tickets. I usually have to reach out to our...
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Culture, Value
There are always common fees with claims and building rules because we don't always have time to...
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Product
I'm satisfied with the strength of the system's reports and insights to manage the claims process....
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Loyalty
I hope that Xpeditor is part of our long-term plans because our organization is looking at maybe...
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Operations
Quadax does a lot of good update training. They do even monthly training sessions for things. We've...
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Relationship
Quadax has really good support. The only thing I don't like about Quadax for their phone support is...
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Relationship
Overall, I'm satisfied with Xpeditor. I hope things stay the same with Xpeditor. As long as there...
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Relationship
Xpeditor is easy to use. Quadax has good support staff, and they work well to help us receive any...
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Loyalty, Product
Xpeditor has a good report that we can get denials on, but lately, I have encountered an issue where...
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Culture, Value
Quadax basically does a one lump fee for all our claims, users, and things like that. There can be...
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Relationship, Operations
Quadax has been fairly good with upgrades, except for the last one, but I don't necessarily know if...
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Relationship
I would rate Quadax lower for integration because there are just a few things here and there that we...
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Product
Xpeditor does really good with claim statusing when the claim is accepted by the payer and a note...
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Relationship, Product
There are still a couple of edits I have to go around, so there are times I have to question why...
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Operations
I need to do more training classes on Xpeditor's claims process, but the timing of the vendor's...
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Product, Value
We haven't had many challenges with Xpeditor. It is easy for us to upload claims and to make sure we...
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Relationship
Quadax is a good vendor. We have no problems with Quadax at all. When we call with a challenge, they...
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Operations, Product
Our previous product was horrible compared to Xpeditor. Xpeditor is so much better. The old product...
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Value
Quadax can deliver new technology, but they are going to make me pay for it, and I don't have the...
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Relationship
I don't care for the support system when we need help with something. When we open a ticket, we get...
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Culture, Relationship
We are having issues with trying to get remittances. I have a payer that the remittances are...
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Value
Xpeditor does not meet all our needs today. If it did, I wouldn't have cases open and have to pay...
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Relationship, Operations
The edits are good. We don't usually have a problem. I'm satisfied. We don't really have issues with...
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Relationship
I'm usually not happy with Quadax’s executive involvement. I would like to be assigned a different...
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Product
I don't really have any complaints about Xpeditor. Xpeditor is very user-friendly. We can see...
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Product
I would want to see options all the way around before I would buy Xpeditor again. Xpeditor has been...
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Loyalty
Xpeditor is not part of our long-term plans because we just switched to another solution recently. I...
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Operations, Product
Xpeditor isn't quite as intuitive as we expected it to be. I have used different claims products in...
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Operations
Quadax doesn't really train us on Xpeditor. Xpeditor recently went through a portal change after the...
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Relationship
It may take them a while, but Quadax does keep their promises. Quadax communicates with us through...
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Relationship
We don't really see Quadax's executives. We have a dedicated support person at Quadax. We have been...
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Operations
We went live on Xpeditor well within the time that Quadax scheduled for that, and we didn't really...
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Product
We attempted to use Quadax’s claim status tool last year, but it wasn’t helpful at all. Originally,...
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Operations, Product
Our biggest problem with the edits and scrubbing in Xpeditor is sometimes knowing how to create and...
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Product
Xpeditor has looked user-friendly since the new upgrade we received. We like the ability to see the...
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Operations
Quadax doesn’t do a lot of initial training. The training is not very formalized.
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Culture, Relationship
The quality of Quadax’s support has dropped off a little bit recently, but it was good before that....
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Product
Xpeditor’s reporting is a little unwieldy sometimes. We could definitely use some greater clarity on...
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Culture, Value
Xpeditor definitely works as promoted. It is easy to use, and it just works. It is a bit like having...
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Product
We like Xpeditor's ease of use for inputting our claims bridge routines, and we like Quadax's direct...
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Value
We rate Quadax highly because of how excellent the onboarding process was, because of the ease of...
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Loyalty
Last year, Change Healthcare, the nation's largest clearinghouse vendor, had a cyberattack. It...
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Operations
Quadax keeps their promises when we are going through things. They have a lot of webinars as well,...
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Loyalty, Product, Value
Xpeditor allows us really to see EOBs, and it allows us to truly track our claims and see our...
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Relationship
The web support from Quadax leaves a little to be desired sometimes. The web support is not handled...
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Product
Some of Xpeditor’s screens could be a bit more user-friendly. Those screens are really where a bit...
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Relationship
The phone support from Quadax is much better than their web support. When we do speak to a...
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Relationship, Product
Quadax relays information about outages pretty quickly.
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Product
No one is ever perfect, but we are pretty happy with how things get processed and moved through...
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Product
There is so much information about denials management in Xpeditor that it is almost overwhelming....
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Operations
In the beginning, we had to stress to Quadax how important it was that they actually train the end...
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Product
Xpeditor pulls in so much data. With the way the vendor builds their reports right now, they do not...
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Loyalty, Value
When we selected Quadax, I looked at several other vendors because that was a change that we had to...
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Operations, Product
What I like about Xpeditor is its ease of use. I have worked with a lot of clearinghouses, and I...
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Relationship
If I have a major issue where I have to open a ticket with Quadax’s support team, that is...
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Loyalty, Relationship
We switched to Quadax because we were very disappointed with the customer service aspect of the...
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Culture, Relationship, Operations
Quadax had a seminar that I went to recently, and it was nice. I met a lot of people, and we were...
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Culture, Relationship, Value
I would like to see Quadax enhance the denials management piece. I had the piece, and I had Quadax...
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Product
There are not a lot of standard reports in Xpeditor. We have to build a lot ourselves. For those who...
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Relationship
Before Quadax got an upgrade, they had a notification for known issues, like a newsletter. They took...
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Loyalty
With Xpeditor, I like the fact that I can write my own rules specific to us. That was probably the...
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Loyalty, Relationship
I have a particular provider representative at Quadax who says that if I open the ticket and then...
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Relationship
The customer service aspect of Quadax’s new portal has lacked a little in the last year. We just...
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Relationship
Overall, Quadax’s web support is not good, but my account representative is phenomenal. I'm...
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Culture
Quadax charges us based on our contract, so we were well aware when we signed up that Quadax would...
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Product
I like Xpeditor; it is very good software. Every once in a while, the vendor makes edits that aren't...
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Loyalty, Relationship
Quadax is usually real quick to respond and do whatever they need to do to get things fixed. I don't...
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Product
Xpeditor is pretty easy to learn. The edits are good, and the system offers all kinds of ways to...
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Operations
The implementation with Quadax went smoothly. They always help with any training or questions we...
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Relationship
The people at Quadax are really helpful if we have questions. We have a contact person that we can...
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Product
Xpeditor works well. I can get the reports I need out of the system. We get all of our EOBs through...
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Loyalty, Operations
If we did the Xpeditor implementation again, I would ask more about claims that need to be worked in...
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Loyalty, Relationship
We were looking for a new claims management and clearinghouse vendor, so we searched for some of the...
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Product
Xpeditor does have very robust claim edit capabilities. We just aren't used to that many claim...
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