Xpeditor Comments

 

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Current Time Inside Cache Tag Helper: 10/1/2020 9:22:03 AM and Model.EvProductId = 2906

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User Commentary

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Director

Functionality and Upgrades

Our denials dropped 25% after our go-live with this system. Right off the bat, we saw the drop. Our...

Aug 2020
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Director

Functionality and Upgrades

I like the eligibility from Xpeditor to being on steroids because we know before the claims go out...

Aug 2020
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Director

Service and Support

Quadax is a growing company, and Xpeditor is getting better all the time. I feel they are a major...

Aug 2020
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Director

Service and Support

I would love it if Quadax would revamp the entire support process. I would like more communication...

Aug 2020
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Director

Interfacing and Integration

Xpeditor is very easy to use. It is an integrated solution with our hospital-wide system. We process...

Aug 2020
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Director

Relationship

Quadax is really good about admitting mistakes and mending problems. They are always open to...

Aug 2020
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Manager

Future Outlook

It is hard to say whether I would buy Quadax's product again. My choice depends on some things, but...

Jun 2020
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Manager

Functionality and Upgrades

Some aspects of Quadax's product are limited, like the eligibility aspect. That piece checks the...

Jun 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. They work with us.

Jun 2020
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Manager

Interfacing and Integration

I asked Quadax what their plan was in terms of interoperability and how their plan relates to their...

Jun 2020
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Manager

Relationship

Quadax was supposed to be rolling out a new denials package, and we have not yet received the...

Jun 2020
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Manager

Implementation and Training

There may be more virtual training due to COVID-19. But prior to that pandemic happening, a lot of...

Jun 2020
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Manager

Functionality and Upgrades

The last update that Quadax put in affected some of our build. Quadax didn't identify that issue; we...

Jun 2020
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Manager

Functionality and Upgrades

I don't really hear a lot of complaints about the ease of use of Xpeditor.

Jun 2020
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Manager

Lessons Learned

We overloaded some of the custom build that we did initially with Xpeditor because at the time, our...

Jun 2020
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Manager

Service and Support

Quadax’s support is a little slow about responding to some of our needs. When we have an issue, we...

Jun 2020
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Director

Other Observations & Comments

There isn't too much ongoing training. The vendor hasn't really implemented anything new recently....

May 2020
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Director

Functionality and Upgrades

Our experience with the vendor has been good so far. The system is user friendly. The staff members...

May 2020
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Director

Service and Support

The only time that I have had any kind of difficulty has been when our IT department has had to talk...

May 2020
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Director

Service and Support

The vendor's field representatives stay in constant contact with us. They reach out to us and...

May 2020
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Director

ROI / Cost (care and feeding)

If organizations negotiate their contracts correctly, the vendor avoids charging us for every little...

May 2020
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Director

Service and Support

With Quadax, part of their service is to have someone show up a couple of times a year and spend the...

May 2020
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Director

Functionality and Upgrades

We are very pleased with the work we are doing with Quadax. Xpeditor is very simple to use. We love...

May 2020
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Manager

Service and Support

With all the new charges for COVID-19 testing, the vendor has made sure all the edits are in the...

May 2020
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Manager

Other Observations & Comments

It would be nice if what we were looking for could be readily available instead of having to pay for...

May 2020
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Manager

Other Observations & Comments

Our executive team wanted us to go with another vendor that they thought worked better, but I said I...

May 2020
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Manager

Functionality and Upgrades

We have been very satisfied with the vendor’s product. There are a lot of different things that we...

May 2020
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Manager

Relationship

We are on a first-name basis with our representative. That person comes in, and we have standing...

May 2020
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Manager

Functionality and Upgrades

There were some issues with the remit max portion, and there were some invoices that we ended up not...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor does a great job of pushing edits. Their support is good, and the application is easy to...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor just upgraded their product, so it has more report functionality now. The product was...

Apr 2020
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Manager

Functionality and Upgrades

We use Xpeditor, and we love it. Our host with Quadax comes on-site a few times a month. We have...

Apr 2020
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Manager

Functionality and Upgrades

Xpeditor is the only system that we have ever used. It is very easy. I actually went to a different...

Apr 2020
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Manager

Service and Support

I don’t have any issues with Quadax right now. If we have to put in a ticket, they email us rather...

Apr 2020
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Manager

Service and Support

After using third-party vendors, I have realized how good the customer service we get from Quadax...

Apr 2020
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Manager

Service and Support

The reports are good. We can go in at any time and see the canned reports. The vendor updates their...

Apr 2020
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Manager

Service and Support

The vendor tries every day to expand. They are starting to build an eligibility module and a...

Apr 2020
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Manager

Service and Support

The vendor has done very well in supporting us during the COVID-19 crisis. They have been sending us...

Apr 2020
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Manager

Service and Support

Overall, our experience has been very good. The vendor is easy to work with, and their support is...

Apr 2020
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Manager

Service and Support

The vendor is a partner to us. They bring reports to our meetings, they look at things that are...

Apr 2020
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Manager

Functionality and Upgrades

The vendor is not quite as quick with support as they used to be when we first started with them....

Apr 2020
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Manager

Relationship

There is an executive that is over our representative. We lost our last representative, and I...

Apr 2020
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CFO

Functionality and Upgrades

Overall, things are going pretty well. Our representative is sometimes a little hard to get ahold...

Apr 2020
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CFO

Other Observations & Comments

Quadax is pretty quiet. That is kind of surprising because I know that they have some other things...

Apr 2020
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CFO

Other Observations & Comments

Xpeditor could improve the CCI edits on the billing side, but they do a pretty good job with them.

Apr 2020
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CFO

Implementation and Training

Xpeditor doesn’t really have ongoing training. They did a really good job with the initial training,...

Apr 2020
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Director

Relationship

We have been very pleased with Quadax. This is a partnership that I wouldn’t hesitate to recommend...

Feb 2020
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Director

Future Outlook

Quadax is coming out with a new application soon, and I am looking forward to that. That product is...

Feb 2020
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Director

Lessons Learned

Our billers and administrators are very pleased with Xpeditor. We changed EMRs, and our old vendor...

Feb 2020
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Director

Relationship

Quadax tried to come on-site quarterly, and that is a little bit different from most vendors. Quadax...

Feb 2020
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Director

ROI / Cost (care and feeding)

Quadax doesn’t nickel-and-dime us, and they are very good about working things out for us. Quadax...

Feb 2020
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Director

Future Outlook

Quadax is part of our long-term plans. I used to work for a hospital chain that went independent and...

Feb 2020
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Director

Relationship

We have good representatives that come to the hospital throughout the year, and they help us with...

Feb 2020
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Director

Functionality and Upgrades

Our experience with Quadax has never been better. Things keep improving. Quadax's system and updates...

Feb 2020
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Director

Functionality and Upgrades

We are looking at other vendors because Quadax's data collection capabilities are well behind what I...

Feb 2020
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Director

Service and Support

Quadax’s service was better a few years ago. I think they had some turnover in some key positions. I...

Feb 2020
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Director

Functionality and Upgrades

I am not likely to recommend Quadax. If a peer asked me about Quadax, I would tell that person to...

Feb 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Quadax charges us for every little thing. I do a lot of work with them, and we always have to pay...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Quadax has not been doing well with their updates. As they are doing their updates, they are making...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Xpeditor used to be an extremely good product; I loved it. I couldn’t say enough good things about...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Xpeditor is user friendly. Quadax is constantly doing updates that are supposed to make the system...

Nov 2019
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Director

Functionality and Upgrades

Of the two scrubbers I have seen, Xpeditor does a really nice job.

Nov 2019
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Director

Functionality and Upgrades

Our experience with Xpeditor has been very positive. We have no issues with downloading the...

Nov 2019
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Director

Other Observations & Comments

Quadax has kept their promises for the most part, but there have been a few issues. We had some...

Nov 2019
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Manager

Relationship

We switched to a different representative, and I had some newcomers on my team, so we kind of...

Oct 2019
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Manager

ROI / Cost (care and feeding)

Our clean claim rate has gone up. Quadax helps us when something can be simply fixed. The things...

Oct 2019
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Manager

Functionality and Upgrades

The reporting capabilities of the product have been beneficial. There is probably not a day that...

Oct 2019
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Manager

Functionality and Upgrades

The only challenge with the product that I run into is when I try to create a custom report. We...

Oct 2019
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Manager

Service and Support

The Quadax product has all kinds of custom reports. They are a challenge to create, but my account...

Oct 2019
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Manager

ROI / Cost (care and feeding)

We are involving our departments in fixing issues more than we ever have before. For example, some...

Oct 2019
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Manager

Functionality and Upgrades

Quadax can't go wrong. It is easy to work claims and understand the edits. The reporting features...

Oct 2019
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Manager

Service and Support

Sometimes we don't enter a ticket with the help desk because we need an answer now; we email the...

Oct 2019
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Manager

Service and Support

Quadax is great. We get emails informing us when a ticket has been closed or opened. We can look at...

Oct 2019
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Manager

Functionality and Upgrades

When there are any updates, we are informed of that and what exactly the updates are going to do....

Oct 2019
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Manager

Service and Support

The customer support is the best. We see a representative from Quadax every other month. I have been...

Oct 2019
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Manager

Implementation and Training

Some vendors just sell us products and walk away from us. A lot of products are so robust, and there...

Oct 2019
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Manager

Service and Support

Quadax takes the time to research things and lets us know what is wrong or what they are doing so...

Oct 2019
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Manager

Functionality and Upgrades

Quadax is proactive. They keep up with CMS regulations and the payers' billing rules. We can see...

Oct 2019
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Manager

Sales and Contracting

We needed a new client code, and that costs hundreds of dollars. Quadax waived the fee. They have...

Oct 2019
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Manager

ROI / Cost (care and feeding)

We went through some upgrades with another vendor's products and even opened a new building, and...

Oct 2019
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Manager

Functionality and Upgrades

We brought on new departments to train on the Quadax product, and the training was a breeze. The...

Oct 2019
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Manager

Relationship

I want Quadax's executives to know that they should focus on their education for their...

Oct 2019
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Manager

Functionality and Upgrades

We had been having issues pretty regularly. We had to go through our IT folks who had to connect...

Oct 2019
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Manager

Relationship

Over the years, one of our struggles with Quadax has been our individual sales representatives. We...

Oct 2019
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Manager

Relationship

Every once in a while, we have issues when Quadax releases updates. There is an issue the next day....

Oct 2019