Xpeditor Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Manager

Product

The denials management piece of the solution is pretty robust. We get all the denials back and can...

Nov 2024
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Manager

Relationship, Operations

Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...

Nov 2024
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Analyst/Coordinator

Relationship, Product

When we have issues with Xpeditor, the vendor's customer service people are always there to help...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...

Sep 2024
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Analyst/Coordinator

Relationship

I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...

Sep 2024
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Manager

Relationship

Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...

Sep 2024
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Manager

Product

I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...

Sep 2024
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Manager

Relationship, Operations

Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...

Sep 2024
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Manager

Relationship

When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...

Sep 2024
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Manager

Relationship

Overall, the product is really good. The only problem that I have with Quadax is they used to have...

Sep 2024
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Director

Relationship, Product

Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...

Aug 2024
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Director

Culture

Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...

Aug 2024
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Director

Relationship, Operations

Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...

Aug 2024
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Director

Loyalty, Product

I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...

Aug 2024
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Director

Relationship, Operations

Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...

Aug 2024
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Director

Value

Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...

Aug 2024
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Manager

Operations

Quadax does offer training, and they went through some things when the whole Change Healthcare...

Jul 2024
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Manager

Relationship

Quadax does releases every week. When we look at those releases, we can see the things coming up...

Jul 2024
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Manager

Loyalty, Value

I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...

Jul 2024
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Manager

Relationship

I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...

Jul 2024
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Manager

Product

The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...

Jul 2024
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Manager

Product

I like the product; it is an easy product to work in. Once we get end users trained and in the...

Jul 2024
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Manager

Relationship

With Quadax, we work right with our customer service representative, and their boss is on several of...

Jul 2024
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Manager

Value

We get a flat fee with Quadax per month, and that allows for so many claims to go through the...

Jul 2024
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Manager

Loyalty, Value

I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...

Jul 2024
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Manager

Loyalty, Relationship, Product

This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...

Jul 2024
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Manager

Product

I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...

Jul 2024
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Manager

Culture, Relationship

We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...

Jul 2024
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Director

Relationship

Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...

Jul 2024
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Director

Relationship

Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...

Jul 2024
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Director

Product

The tools that we have are very easy to use and customer friendly. Quadax is always updating their...

Jul 2024
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Director

Product

The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...

Jul 2024
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Manager

Relationship

I am extremely satisfied with both the product and Quadax's team. The product meets all of our...

Jun 2024
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Manager

Product, Value

Xpeditor has been a great addition to our product. Our productivity has increased dramatically with...

Jun 2024
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Analyst/Coordinator

Operations

As long as someone is a seasoned biller, I am highly satisfied with the system's ease of use. The...

Jun 2024
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Analyst/Coordinator

Product

I like how I can track every single claim to see what I have done with it. I can even track when...

Jun 2024
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Analyst/Coordinator

Product

I like how I can tailor-make the product; I can color-code Xpeditor whatever colors I want on most...

Jun 2024
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Analyst/Coordinator

Product

Some of the scrubbing is sort of up to us in the system's setup. And if we don't have things set up...

Jun 2024
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Analyst/Coordinator

Relationship

I would absolutely buy Xpeditor again. As a matter of fact, I would kick and scream if my...

Jun 2024
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Analyst/Coordinator

Culture, Relationship

There is one claim Quadax can't get rid of off of our workflow list, and they haven't promised to...

Jun 2024
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VP/Other Executive

Relationship

Quadax is struggling with keeping promises right now. They have had some problems with their...

Jun 2024
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VP/Other Executive

Operations

If I had the time to do the lunch-and-learn sessions with Quadax, I might get some information, but...

Jun 2024
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VP/Other Executive

Product

With Xpeditor, it is easy to upload my bills, preview them to make sure they are what I want to...

Jun 2024
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VP/Other Executive

Operations

The training from Quadax was a little difficult. It was poor because it was a little too technical...

Jun 2024
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Manager

Culture

The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...

May 2024
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Manager

Value

We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...

May 2024
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Manager

Relationship, Operations

We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...

May 2024
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Manager

Relationship, Operations

When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...

May 2024
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Manager

Relationship, Product

There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...

May 2024
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Manager

Product

Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...

May 2024
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Manager

Relationship

It used to be that when we needed something, we just contacted our Quadax representative, and they...

May 2024
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Manager

Relationship

We have been with Quadax for many years. We have had challenges, and there have been ups and downs....

Apr 2024
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Manager

Culture, Value

Quadax failed to tell us that we were missing some information, and that meant that a service we...

Apr 2024
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Manager

Relationship

Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...

Apr 2024
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Manager

Product

We can get many types of reports out of the system. There are probably hundreds of options, and...

Apr 2024
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Manager

Relationship

At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...

Mar 2024
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Manager

Value

Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...

Mar 2024
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Analyst/Coordinator

Relationship, Operations, Product

Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...

Mar 2024
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Analyst/Coordinator

Operations, Product

There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...

Mar 2024
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Analyst/Coordinator

Loyalty

We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...

Mar 2024
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Analyst/Coordinator

Relationship

There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...

Mar 2024
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Analyst/Coordinator

Relationship

If I call, the vendor's people are very helpful on the phone. In the past six months, I have...

Mar 2024
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Analyst/Coordinator

Relationship

We have a new representative. Our old representative was a very nice person. Sometimes I felt like...

Mar 2024
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Analyst/Coordinator

Operations, Product

We went live with a new process in the past, and there were some bumps along the way and things that...

Mar 2024
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Analyst/Coordinator

Relationship

Quadax implemented a new customer service platform, which has been terrible. They used to have a...

Mar 2024
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Manager

Product

In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...

Mar 2024
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Manager

Relationship, Product

We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...

Mar 2024
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Manager

Operations

When we ask for training, Quadax will give it to us, but we have to initiate the conversation.

Mar 2024
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Analyst/Coordinator

Operations

I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...

Mar 2024
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Analyst/Coordinator

Operations

It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...

Mar 2024
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Analyst/Coordinator

Product

Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...

Mar 2024
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Analyst/Coordinator

Product

Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...

Mar 2024
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Analyst/Coordinator

Relationship

Quadax could get better at communication. They send out a lot of emails already, and that is...

Mar 2024
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Director

Product

We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...

Mar 2024
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Director

Product

With Quadax, we are missing some of the reporting I would like. The claims could probably have more...

Mar 2024
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Director

Product

I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...

Mar 2024
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Director

Relationship

The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...

Mar 2024
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Director

Product

The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...

Mar 2024
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Manager

Relationship

Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...

Mar 2024
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Manager

Relationship, Product

I would suggest to the vendor to possibly look into the coordination of benefits section on the...

Mar 2024
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Director

Relationship, Product

Quadax put a new tracking system in for tickets or problems with accounts. That system has been...

Mar 2024
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Director

Relationship

Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...

Mar 2024
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Director

Product

I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...

Mar 2024
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Manager

Relationship

Quadax recently made changes in our area to the EDI department, our support, and our representative....

Mar 2024
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Manager

Product

Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...

Mar 2024
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Manager

Operations, Product

With multiple providers, we have client codes and stuff like that, so I would like to have a better...

Mar 2024
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Manager

Relationship, Operations, Product

I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...

Mar 2024
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Manager

Culture, Relationship

Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...

Feb 2024
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Manager

Relationship, Product

There isn't a lot of change with the delivery of new technology, but if something does come down,...

Feb 2024
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Manager

Relationship

When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...

Feb 2024
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Manager

Product

Some of the screens and some of the reports are just not user friendly to read. We have been using...

Feb 2024
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Manager

Value

I would tell a peer looking to purchase the solution that it is a product that does work. It...

Feb 2024
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Manager

Product

The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...

Feb 2024
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Manager

Product

What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...

Feb 2024
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Manager

Product

With Xpeditor, there are always options to look at how the different users, financial classes, or...

Feb 2024
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Manager

Operations

The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...

Feb 2024
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Manager

Product

The vendor covers everything I need when it comes to claims functionality. I like that I can drill...

Feb 2024
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Manager

Product

With some of the reporting, I would like it to be a little more detailed and automated. I would like...

Feb 2024
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Manager

Culture, Value

With Quadax, everything is one charge no matter what we call for.

Feb 2024
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Manager

Relationship

We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...

Feb 2024
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Director

Loyalty

The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...

Feb 2024
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Director

Relationship

People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...

Feb 2024
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Director

Loyalty, Product

The vendor is expanding the decision intelligence part of their product, and that part is easy to...

Feb 2024
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Analyst/Coordinator

Product, Value

I use Xpeditor to get our clean claims rate. It is nice to be able to see errors. We have calls with...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

Our Quadax representative is good about doing all our training.

Feb 2024
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Analyst/Coordinator

Relationship

Quadax is proactive. I get emails frequently if something is going on.

Feb 2024
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Analyst/Coordinator

Operations, Product

Overall, I like how Xpeditor is easy to navigate once people learn it. There is still a lot of stuff...

Feb 2024
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Manager

Loyalty, Relationship

I would recommend Xpeditor. The vendor has great customer support. The product usually works very...

Feb 2024
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Manager

Product

Some of the reports are cumbersome and difficult to run. Many of them cannot be automated to come to...

Feb 2024
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Manager

Relationship, Product

We would like reports that show us the productivity of the workers, the dollar amount of claims that...

Feb 2024
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Manager

Loyalty, Relationship, Product

With the new changes in the Provider Network Management system, we are no longer able to make...

Feb 2024
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Manager

Value

Any additional products we would like, such as a claim management system that can tell us whether a...

Feb 2024
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Manager

Relationship

There have been a few issues with upgrades, with claims on our side, and with things that we have...

Feb 2024
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Manager

Relationship

When we have issues, we have to file tickets, and the vendor’s ticket process is a bit cumbersome....

Feb 2024
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Manager

Product

We don't get many new things for the product. Everything pretty much stays steady.

Feb 2024
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Manager

Relationship

Usually, if we are having problems, our representative and their direct boss will get right on with...

Feb 2024
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Manager

Product

There is always room for improvement with anything, but Xpeditor has a lot of improvements over our...

Feb 2024
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Manager

Product

On the aging report that is generated in Xpeditor, we can pick aging dates from 3 days up to 30 days...

Feb 2024
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Manager

Operations

Quadax made a lot of efforts to try to give us all the training that we needed, but there probably...

Feb 2024
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Manager

Relationship

Quadax’s customer service has been top notch. They do regular site visits. We have a dedicated team...

Feb 2024
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Manager

Relationship, Operations, Product

We have hiccups a lot, but those are not necessarily driven by Quadax; they are driven by the payers...

Feb 2024
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Manager

Relationship

We changed our contact person at Quadax. The new person is learning things, but we were so confident...

Feb 2024
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Manager

Operations

Our initial implementation was on us, and we had a great implementation specialist who worked very...

Feb 2024
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Manager

Value

Quadax is very good at avoiding charging for every little thing. They tell us right up front if...

Feb 2024
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Manager

Relationship

Everybody could do better on support. It depends on how busy Quadax is, but the web support is...

Feb 2024
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Manager

Product

With integration, if there is something we can do in our system, we want to do it, but if we can't...

Feb 2024
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Manager

Loyalty, Product, Value

I have always enjoyed Quadax. We have goals for our A/R days, and we get really close, have a...

Feb 2024
||
(0)
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Manager

Relationship, Operations, Product

Quadax does updates regularly. I can't say much about the new technology; the technology is just...

Feb 2024
||
(0)
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Manager

Loyalty, Product

The claims reporting feature that I find particularly beneficial is the one that identifies the...

Feb 2024
||
(0)
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Manager

Product

We have the best of both worlds because we have the claims section and also the denials section. We...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

My one issue with Xpeditor is that sometimes when the claims return to providers, we don't always...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

When the claims are returned to the providers, they come directly into the Xpeditor queue, and we...

Feb 2024
||
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Analyst/Coordinator

Product

Xpeditor is user friendly. We can search by claims by name, dates of service, and type, and then all...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Sometimes the vendor's communication about upgrades is later than it should be, and we find out...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Value

For the most part, Quadax does well with not charging for every little thing. The Quadax...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

We can set Xpeditor up to our specifications. It is very user friendly, but maybe that is just...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

Recently, we have needed to add some access to Xpeditor. I reached out to the representative who I...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

I love the reporting on the payer-rejected claims available in Xpeditor. It breaks the claims down...

Feb 2024
||
(0)
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Manager

Product

It is very easy to find things in Xpeditor, and I like the ease of how it is set up. The solution...

Feb 2024
||
(0)
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Manager

Relationship, Product

One of the biggest hang-ups that we have in Xpeditor is when we are working on a remittance with an...

Feb 2024
||
(0)
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Manager

Relationship, Product

When there was an issue with the solution, it took weeks for anything to be done. Because of that,...

Feb 2024
||
(0)
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Manager

Culture, Product

There are some Quadax-generated standard reports where I can see how much money we billed out at a...

Feb 2024
||
(0)
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Manager

Operations, Product

Quadax needs to update their edits. Their edits are good, and I will give the vendor kudos for...

Feb 2024
||
(0)
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Manager

Product

There are some limitations to Xpeditor that I was not aware of when we purchased it. For example, we...

Feb 2024
||
(0)
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Manager

Product

We like the clear look of the explanations of benefits. Quadax has made those very easy to read and...

Feb 2024
||
(0)
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Manager

Product

I was very disappointed with some things after we went live. For example, Xpeditor has a tool where...

Feb 2024
||
(0)
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Manager

Operations

Quadax was very good in our implementation phase, and the people who came on-site and integrated the...

Feb 2024
||
(0)
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Manager

Relationship, Product

When it comes to integration, Quadax’ stance is that we need to do all we can in our other solution...

Feb 2024
||
(0)
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Manager

Relationship

The vendor that we worked with before was horrendous, so the folks at Quadax are 100% better than...

Feb 2024
||
(0)
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Manager

Relationship

When I reach out to Quadax, I expect them to be knowledgeable of the industry as a whole, not just...

Feb 2024
||
(0)
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Director

Relationship, Operations, Product

The product's upgrades have been seamless. If there are any upgrades, we don't notice a problem. If...

Feb 2024
||
(0)
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Director

Relationship

The support is very good. We have not had any problems with customer service. We have one person we...

Feb 2024
||
(0)
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Director

Product

The product is pretty user friendly. The reports that we can run out of it are good and tell us what...

Feb 2024
||
(0)
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Manager

Relationship, Product

My biggest problem with Xpeditor is that when I get a claim rejection, I get a code about the reason...

Feb 2024
||
(0)
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Manager

Product

Xpeditor seems very antiquated compared to a lot of the other programs that I have used. Other...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

I find it hard sometimes to find the reports and the different things that I need to find in...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The individual Medicaid areas all seem to request for claims to be submitted differently. I don't...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

I would like more communication from Quadax when updates are done, and I would like the actual cheat...

Feb 2024
||
(0)
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Manager

Product

We have started looking at our takebacks. Claims that have been reversed are taken back in an EOB....

Jan 2024
||
(0)
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Manager

Product

I would like to be able to see more clearly whether the files that I have tried to upload have...

Jan 2024
||
(0)
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Manager

Culture, Relationship

We provide a certain specialty, and the vendor told us that they could handle that specialty....

Jan 2024
||
(0)
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Manager

Culture

Quadax was pretty clear about what they were going to charge us and how they were going to do that....

Jan 2024
||
(0)
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 or  to see details.

Manager

Product, Value

Xpeditor is leaps and bounds above our last clearinghouse. It helps us catch a lot of billing errors...

Jan 2024
||
(0)
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Manager

Relationship, Operations

I like Quadax. We had a representative from Quadax assigned to us when we first came on board, and...

Jan 2024
||
(0)
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Manager

Relationship

Quadax strives to be a good partner. One thing I like about our clearinghouse is that when there is...

Jan 2024
||
(0)
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Manager

Operations

We can create rules in the system about what we want to audit our claims on. Quadax needs to do a...

Jan 2024
||
(0)
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Analyst/Coordinator

Culture

Quadax’s prices are fair. We had a few questions on invoices, but things were explained in an easily...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Xpeditor can be a little cumbersome sometimes. There are various places where we have to go to...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

When we need something from Quadax, we email some of the people who helped us implement the...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Quadax’s normal implementation processes generally take much longer, but they were able to speed...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship

We have had some challenges with a certain entity, but Quadax has always been in communication in...

Jan 2024
||
(0)
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Manager

Product

Xpeditor does what it needs to do on its end to scrub or correct the claims for state laws that are...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

Quadax has been very helpful so far. Everything went great with the implementation of Xpeditor. We...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

Some of the things in Xpeditor were a little confusing without training. It was good once we got the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Product

Xpeditor works exactly like Quadax said it would. I would tell someone that as a clearinghouse,...

Jan 2024
||
(0)
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Manager

Product

Xpeditor works really well. The solution has reporting on whether the claims were expected and...

Jan 2024
||
(0)
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Manager

Relationship, Product

Quadax has been changing some things, and right now, their denial management piece doesn't have some...

Jan 2024
||
(0)
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 or  to see details.

Manager

Culture, Relationship

We have some strange issues at times. For example, if a payer rejects a claim but the claim doesn't...

Jan 2024
||
(0)
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 or  to see details.

Manager

Product

The vendor’s reports look great, but we don't ever use them. Other than the reports, I like...

Jan 2024
||
(0)
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Manager

Product

Xpeditor’s integration works great. It pops back into our EHR and lets us know when a claim has been...

Jan 2024
||
(0)
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Manager

Product, Value

The product is great until it comes to secondary claims. For every insurance company, things have to...

Jan 2024
||
(0)
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Manager

Product, Value

The product is great. It makes my life easier because I get more clean claims out the door. I think...

Jan 2024
||
(0)
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 or  to see details.

Manager

Product

There is one thing I wish we had better access to. In our old system, we could hit a button and...

Jan 2024
||
(0)
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Manager

Product

On the clinic side, there can be a bit of lag when we are downloading claims with Xpeditor.

Jan 2024
||
(0)
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Manager

Operations, Product

It seems like there are many different ways we can set things up. I wish the vendor were more...

Jan 2024
||
(0)
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 or  to see details.

Manager

Operations

The vendor should offer some additional training or guides on how to utilize some of the setups we...

Jan 2024
||
(0)
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Manager

Product

I like the ease of use of the initial claim aspect of the product. I have used that myself as an...

Jan 2024
||
(0)
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 or  to see details.

Manager

Product

The remittance side of the product is very easy to use and manipulate to find what we need. We can...

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Value

We have not had any problems with Xpeditor. It is pretty smooth. We only pay a yearly fee. That is...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The initial training from Quadax was good, but they don’t offer a lot of other training, at least we...

Jan 2024
||
(0)
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 or  to see details.

Manager

Relationship

Quadax is my favorite vendor ever. Their support is phenomenal and far better than the support of...

Jan 2024
||
(0)
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 or  to see details.

Manager

Product

Xpeditor is outstanding. It has very robust capabilities, and there isn't anything that the vendor...

Jan 2024
||
(0)
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 or  to see details.

Manager

Culture

Quadax is very transparent, fair, and up-front in their pricing. If I request something that...

Jan 2024
||
(0)
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Manager

Relationship, Operations

If I have an idea about something for the system, Quadax is very good at sending my idea to their...

Jan 2024
||
(0)
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Manager

Loyalty

We decided to move away from Quadax's system because we wanted to consolidate our systems.

Jan 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I would never voluntarily switch away from Quadax. They have great customer service, and they are...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

I like the ability to edit claims through Xpeditor, and the information that it gives us back in the...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty

We switched to Quadax because I liked Xpeditor much better than the clearinghouse my organization...

Jan 2024
||
(0)
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Manager

Relationship, Product

I love Xpeditor. Quadax works so well with us from a customer service standpoint if we have any...

Dec 2023
||
(0)
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Manager

Product

We like the appearance of Xpeditor and being able to create statuses to hold our claims if there is...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We recently got new representatives, and they are still learning the process for our facility....

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

I have worked personally with several clearinghouses, and Xpeditor by far exceeds the solutions I...

Dec 2023
||
(0)
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Manager

Value

When we needed something edited in Quadax, we used to get charged, and they would build the custom...

Dec 2023
||
(0)
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Manager

Relationship

Our Xpeditor representatives are always very good at letting us know what changes are coming with an...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

Since we have been with our EHR vendor, we haven't used as many Quadax reports as we used to because...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

We have a very great relationship with our leaders at Quadax. One of the major leaders who has been...

Dec 2023
||
(0)
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Manager

Loyalty, Product

I like the detail Xpeditor provides when I am looking at reporting. If I want to look at all my...

Dec 2023
||
(0)
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 or  to see details.

Manager

Relationship

The Quadax representatives could have better communication with us. That seems to have gotten worse...

Dec 2023
||
(0)
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 or  to see details.

Manager

Culture, Operations

Sometimes when Quadax rolls things out, it seems like not everything was looked at. I don't know...

Dec 2023
||
(0)
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