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User Commentary

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Director

Our experience with Xpeditor has been good overall. I like some of the system's components, such as...

Oct 2021
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Director

Xpeditor is going to remain our clearinghouse. I don't see us partnering with another vendor in the...

Oct 2021
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Director

There hasn't been a situation where Quadax has come in and given us any type of surprise billing....

Oct 2021
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Director

We had a couple of things that we had to go back and tweak when we did a recent upgrade.

Oct 2021
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Director

The training that Quadax provided was good. Through the pandemic, we were doing phone calls and...

Oct 2021
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Director

There are some limitations in terms of which payers the system interacts with to pull remittance...

Oct 2021
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Director

There have recently been changes made to drug reimbursements for sites that are and are not...

Oct 2021
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Director

Quadax works well with the organization. Of course, things are a two-way street, but as long as our...

Oct 2021
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Director

Right now, everything I have with Quadax is onshore, and I have representatives that are easy to get...

Oct 2021
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Director

I haven't seen any new technology from Quadax yet. They are meeting the needs that the payers...

Oct 2021
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Manager

I don't have any complaints about Xpeditor. I don't usually have any problems with the product. The...

Sep 2021
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Manager

Quadax’s system is a Cadillac compared to our previous system. Quadax has a lot more tools and more...

Sep 2021
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Manager

From contract execution to rollout, Quadax can get things done and get people up and running in a week....

Sep 2021
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Manager

I have no complaints on Xpeditor's front. Compared to what I was used to working with in our old...

Sep 2021
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Director

Quadax could improve their medical necessity edits. They sometimes may be lagging a bit behind in...

Sep 2021
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Director

I was very comfortable in my old system. Xpeditor has been totally new, and there has definitely...

Sep 2021
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Director

Quadax has kept their promises. We may not get everything in the way we want, but the vendor tries....

Sep 2021
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Director

We are very pleased with Quadax. We get good customer service. We have good representatives. The...

Sep 2021
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VP/Other Executive

We have explored other clearing-house options before. One of the drivers for that is that Quadax's...

Sep 2021
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VP/Other Executive

Quadax's strength is the service that they provide. We receive good customer service from them, and...

Sep 2021
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VP/Other Executive

Quadax has a volume-based contract. I don't think that our agreement with them gives them any...

Sep 2021
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VP/Other Executive

I could send an email to Quadax's top executives right now, and they would respond today. They...

Sep 2021
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VP/Other Executive

We are implementing some things, but those things didn't go very well the last time that we tried to...

Sep 2021
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Manager

Quadax has been very good to work with. They have bent over backward trying to accommodate and get...

Sep 2021
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Director

Having a main user of the product would be beneficial to managers or anyone working through some of...

Aug 2021
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Director

We are going through a vendor evaluation process. I am looking for additional functionality that...

Aug 2021
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Director

The vendor's customer service has been great to work with. There are limitations on both sides, and...

Aug 2021
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Director

Quadax has the capability to have external edits working in our EMR, but we just haven’t gone with...

Aug 2021
||
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Director

Quadax has another platform that we just don’t subscribe to that we will look at. I am eager to...

Aug 2021
||
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Director

Any time we need work done with modifying our edits, we get nickel-and-dimed for every hour of work,...

Aug 2021
||
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Manager

Quadax has gotten to where they are offering some webinars, and any kind of free training like that...

Aug 2021
||
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Manager

Quadax representatives come out on a regular basis, but now with COVID-19, they have been doing...

Aug 2021
||
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Manager

Xpeditor is very user friendly, and the technology has definitely taken steps forward. Xpeditor is...

Aug 2021
||
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Manager

When we went live with a certain piece of functionality, Quadax actually had someone come on-site...

Aug 2021
||
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Manager

I would tell someone who asked me whether they should get Xpeditor to go for it.

Aug 2021
||
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Manager

We have expanded the products we are using with Quadax and have been very satisfied with everything...

Aug 2021
||
(0)
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Manager

We had issues with one of our payers, and that is what sparked us to purchase Xpeditor. We were...

Aug 2021
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Director

In the past, Quadax has put some things in for a region of providers. Those things haven't been...

Aug 2021
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Director

Xpeditor will be our go-forward product, but there are some features that Quadax doesn’t currently...

Jun 2021
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Director

I wouldn’t say Quadax nickel-and-dimes us. There are some additional charges that we keep getting on...

Jun 2021
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Director

Quadax offers ongoing training through email and phone calls. Quadax’s support team is really quick...

May 2021
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Director

Quadax is pretty good about not charging for every little thing. They work with anything.

May 2021
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Manager

Our business office doesn’t find the vendor's support to be very responsive.

May 2021
||
(0)
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Manager

The providers love the system and how easy it is to pull a claim. We didn’t have the opportunity to...

May 2021
||
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Director

Quadax has had some issues more recently. We have had a lot of representatives switch out in the...

Apr 2021
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Director

We have a really good relationship with Quadax. We have been with them for a really long time. They...

Apr 2021
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(0)
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Analyst/Coordinator

We love Quadax. The solution is so user friendly; that is the best benefit. We love the reporting...

Apr 2021
||
(0)
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Analyst/Coordinator

The customer service is fabulous with Quadax. When we have something that is not working, we can...

Apr 2021
||
(0)
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Manager

I love Xpeditor and have nothing bad to say about it. It is very user friendly. Even if someone has...

Apr 2021
||
(0)
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Manager

Our health system is looking for a new back-end process for Xpeditor, and that may not be necessary...

Apr 2021
||
(0)
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Director

We don't have any issues with Quadax. We have used their products for several years. When we have...

Mar 2021
||
(0)
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Director

We changed from another product to Xpeditor. There was a learning curve, but my users haven't had...

Mar 2021
||
(0)
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Director

Quadax is very up front about their charges. Their prices are within the typical market range for...

Mar 2021
||
(0)
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Director

Quadax is always growing and looking for more ways to get ahead of the curve. They keep up with...

Mar 2021
||
(0)
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Director

We have a Quadax sales representative who has been with us since day one. When the vendor has new...

Mar 2021
||
(0)
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Manager

For the most part, over the many years we have worked with the vendor, they have done a good job and...

Mar 2021
||
(0)
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Manager

I would never in a million years try to eliminate the Quadax system and the use of a claims...

Mar 2021
||
(0)
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VP/Other Executive

Xpeditor works fine. We are happy with it, and our old manager likes it. We could use some scrubbing...

Feb 2021
||
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CFO

The upgrades from Quadax have been pretty seamless, and there is some good reporting out of the...

Feb 2021
||
(0)
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CFO

Quadax doesn't do ongoing training unless we ask them for it.

Feb 2021
||
(0)
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CFO

We have a really good rep that we work with who is responsive if we reach out. I don't think Quadax...

Feb 2021
||
(0)
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Analyst/Coordinator

Xpeditor is okay. I like that it is easy to use and that it goes back into our EMR. Sometimes, there...

Feb 2021
||
(0)
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Analyst/Coordinator

What I don't like about Quadax is that it is on the client to prove that the vendor is wrong. I have...

Feb 2021
||
(0)
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Analyst/Coordinator

Before COVID-19, the vendor did quarterly visits with us. That was nice. They would run some reports...

Feb 2021
||
(0)
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Analyst/Coordinator

We are able to get notes about claims statuses into our patient accounting system. Quadax sends...

Feb 2021
||
(0)
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Analyst/Coordinator

Our billers are able to edit and look at actual claims instead of just the data on the claims. That...

Feb 2021
||
(0)
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Analyst/Coordinator

Quadax sends reports to me by email. I get daily, weekly, and monthly reports of all the claims that...

Feb 2021
||
(0)
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Analyst/Coordinator

I feel like we get a very good deal for what we pay. Quadax does a good job and is very reasonable....

Jan 2021
||
(0)
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Analyst/Coordinator

Our department rarely knows when the vendor is doing an upgrade. Sometimes Quadax sends us emails....

Jan 2021
||
(0)
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Analyst/Coordinator

The product functionality meets our needs. It does everything that I ask it to do, and if I have...

Jan 2021
||
(0)
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Analyst/Coordinator

We have had very few problems with Xpeditor. We can set it up according to however we want to do the...

Jan 2021
||
(0)
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Analyst/Coordinator

I would definitely recommend Quadax. We don’t have any problems with them. We have our vendor...

Jan 2021
||
(0)
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Analyst/Coordinator

We sometimes have to use a certain condition code to force things through, and then there aren't any...

Jan 2021
||
(0)
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Director

Quadax is always looking ahead. They just updated some of their reporting. We really haven’t gotten...

Jan 2021
||
(0)
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Director

Quadax has an excellent support team. We can either call or put in a ticket, and the team responds...

Jan 2021
||
(0)
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Manager

If we were doing everything again, we could choose to go with Quadax. They are okay. Quadax has done...

Jan 2021
||
(0)
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Manager

Quadax has had some turnover in multiple areas that has negatively affected customer service in...

Jan 2021
||
(0)
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Manager

We have an account representative who we meet with on a regular basis to go over events or issues...

Jan 2021
||
(0)
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Manager

When it comes to proactive service, Quadax has longer resolution times. Sometimes things drag. Some...

Jan 2021
||
(0)
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Manager

We don’t really work out of Xpeditor anymore. Everything is in our EHR, so things either release to...

Jan 2021
||
(0)
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Manager

The product does very well. It is user friendly. The vendor makes some changes, but the product is...

Jan 2021
||
(0)
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Analyst/Coordinator

Things are going pretty well with Quadax's system. The system is a little intimidating to new hires...

Jan 2021
||
(0)
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Analyst/Coordinator

We recently went through an upgrade with another system, and Quadax made the integrative process...

Jan 2021
||
(0)
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Analyst/Coordinator

I think our satisfaction is going to stay at the highest score in a year from now. Quadax has been...

Jan 2021
||
(0)
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Manager

We were assigned a new representative who is very inexperienced. Before, we had a long-time...

Jan 2021
||
(0)
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Manager

I have access to support at any level of Quadax. I can contact a certain executive, and that person...

Jan 2021
||
(0)
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Manager

The ease of use with Xpeditor is fantastic. It is very easy to understand and operate. There aren't...

Jan 2021
||
(0)
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Manager

The Quadax support is responsive when we call in. We get answers the next day or sooner.

Jan 2021
||
(0)
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Manager

Everything Quadax charges us is according to the contract fees. Their custom work charge is pretty...

Jan 2021
||
(0)
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Analyst/Coordinator

I think our satisfaction will still be at the highest level in a year unless we get a bad...

Jan 2021
||
(0)
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Director

We love Xpeditor. Once our claims get there, they are very easy for us to correct. The expeditions...

Jan 2021
||
(0)
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Director

Quadax is probably the best vendor I have ever worked with. Before COVID-19 happened, we met with...

Jan 2021
||
(0)
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Director

Quadax has a new decision-intelligence piece that they are still tweaking. We use it for denials. It...

Jan 2021
||
(0)
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Manager

Quadax's executives are always helpful. The vendor is very good about informing us of any coming...

Jan 2021
||
(0)
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Manager

I have been very pleased with the system. My team is very familiar with it, and it seems to be user...

Jan 2021
||
(0)
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Manager

I wish there were better, more robust reports that we could get out of Xpeditor. There are some...

Jan 2021
||
(0)
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Manager

I don't think that the vendor charges for every little thing. If things are outside the normal...

Jan 2021
||
(0)
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Director

We have been talking with Quadax, and they have been very receptive to some of the ideas that we...

Dec 2020
||
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Director

From the user perspective, the product is pretty straightforward. We definitely would buy this...

Dec 2020
||
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Director

Things are going extremely well with this product. We have a few other things going that are really...

Dec 2020
||
(0)
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Director

When it comes to avoiding charging, Quadax is very good at going back and forth and negotiating....

Dec 2020
||
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Manager

We have been very happy with the claims management that Xpeditor offers. We don’t have issues with...

Dec 2020
||
(0)
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Manager

We had a shocker when Quadax switched their reporting system from Decision Support to Decision...

Dec 2020
||
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Manager

We have several issues with our relationship with the vendor. I feel like Quadax treats us rudely...

Dec 2020
||
(0)
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Analyst/Coordinator

In general, the vendor doesn’t nickel-and-dime us, but sometimes there are add-ons that I wouldn’t...

Dec 2020
||
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Analyst/Coordinator

Quadax's support is excellent. If we are going to have a problem, it will be in the early morning...

Dec 2020
||
(0)
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Analyst/Coordinator

Executive involvement was one of the selling points for us selecting Quadax. I have regular calls...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor was very supportive during the COVID-19 crisis. At the claim level, they put together an...

Dec 2020
||
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Analyst/Coordinator

We have very little downtime with Xpeditor. I am in it 10 hours a day. I am at the management level,...

Dec 2020
||
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Analyst/Coordinator

Quadax is a true partner, and they have gone above and beyond to help us with the transition. When...

Dec 2020
||
(0)
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Analyst/Coordinator

The ROI is found in coming from many different offices to one platform. Previously, if I wanted to...

Dec 2020
||
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Director

Xpeditor is a very user-friendly system. It is very easy to see our claims rejections. The process...

Dec 2020
||
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Director

Quadax wants to add custom charges, and we have battled with them a little over that.

Dec 2020
||
(0)
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Director

Xpeditor has a lot of reports, and it seems like that is an area where the vendor is still...

Dec 2020
||
(0)
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Director

One of our motivations for choosing Xpeditor was the cost. It was about half of what we paid for our...

Dec 2020
||
(0)
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Director

I don't want to say that we have lost functionality with our switch to the product. But there are a...

Dec 2020
||
(0)
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Director

Sometimes our electronic remittances come in late. I am not sure whether that is Quadax's fault or...

Dec 2020
||
(0)
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Manager

I would highly recommend the product to anyone. Xpeditor has been great from day one. There were a...

Dec 2020
||
(0)
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Manager

We went from having an old dinosaur of a system to having Xpeditor. Everything is great. It is very...

Dec 2020
||
(0)
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Manager

Our ability to upload our claims into the EHR system works well. We can easily manipulate things and...

Dec 2020
||
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Manager

Right now, one of our challenges is remits. For example, let's say that a remit comes through. We...

Dec 2020
||
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Manager

Before the pandemic, Quadax would come and visit us regularly to work out any kinks or helpful items...

Dec 2020
||
(0)
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Manager

Quadax has a wonderful ability to turn problems into solutions. When something comes up that isn't...

Dec 2020
||
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Manager

We are receiving automatic secondary billing. The vendor set that up, and there isn't a lot to it....

Dec 2020
||
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Manager

Quadax exceeded our expectations. They are currently developing new ways to create an all-in-one...

Dec 2020
||
(0)
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Manager

Xpeditor has a lot to offer; the issue is getting the time to see all the functionality and...

Dec 2020
||
(0)
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Director

Quadax is going to be sunsetting some of their reporting. They have fixed some reporting holes, but...

Dec 2020
||
(0)
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Director

Quadax's edits related to regulations are timely. We are able to publish our own edits. We have been...

Dec 2020
||
(0)
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Director

Quadax offers a lot of bells and whistles that customers may or may not take advantage of depending...

Dec 2020
||
(0)
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Director

Ongoing training is pretty much nonexistent. But with our internal knowledge base, we haven't...

Dec 2020
||
(0)
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Director

We have had a good experience with Xpeditor. The software works very fluidly, and we have minimal...

Dec 2020
||
(0)
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Manager

We don’t have a problem with Quadax. The quality of the edits are good, and the product is easy to...

Dec 2020
||
(0)
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Director

The product is working really well. It has very good edits, and it has helped us to reduce the...

Dec 2020
||
(0)
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Director

The only thing the system doesn't have is the ability to transmit Medicare claims into the direct...

Dec 2020
||
(0)
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Director

We didn't like the edits in our previous system; they were horrible. That system didn't give any...

Dec 2020
||
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Director

Receiving our money's worth was one of the reasons that we went with the vendor. We couldn't believe...

Dec 2020
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Manager

The vendor has an area project manager that comes by every two or three months, and that person is...

Dec 2020
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Manager

It is so easy to set up the system to assist with any kind of logic we need. The beauty of the...

Dec 2020
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Manager

Quadax’s support is one of their strengths. They were here a month or two prior to our go-live and...

Dec 2020
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Analyst/Coordinator

Getting timely communication isn’t going as expected. Our support issues have been pretty consistent...

Dec 2020
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Analyst/Coordinator

The vendor has been pretty good in terms of how they charge. There have been a few times when the...

Dec 2020
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Analyst/Coordinator

I don’t think we have seen any decline in support during the COVID-19 crisis. The system actually...

Dec 2020
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Analyst/Coordinator

The one area that the vendor really needs to invest in is their print mail. We had problems with the...

Dec 2020
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Manager

We have had a long-term association with Quadax's claims scrubber. Quadax is typically one of the...

Nov 2020
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Manager

Quadax does updates weekly. There are new updates that are loaded into the system. The major updates...

Nov 2020
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Manager

Quadax has extended their reporting greatly in the last couple of years with the denial-management...

Nov 2020
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Manager

Quadax has started instituting more medical-necessity edits for the commercial payers, but the...

Nov 2020
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Manager

I would absolutely buy Xpeditor again. It is very user friendly. Quadax has put out information, and...

Nov 2020
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Manager

Quadax has a great representative that comes on on-site regularly. That person keeps us updated on...

Nov 2020
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Manager

We wanted Quadax because they facilitated critical access hospitals. Quadax provides any kind of...

Nov 2020
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Manager

If I need a special edit, I have the ability to do that myself. That was set up with my security. I...

Nov 2020
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Manager

I have been with Quadax for years, and we love them. They make things easy. The edits the vendor has...

Nov 2020
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Manager

The solution works well for me. I can get all sorts of reports, but I would say I use a very small...

Nov 2020
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Manager

The vendor's support is excellent. We have our own representative with Quadax. I can immediately...

Nov 2020
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