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User Commentary

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Director

Quadax offers ongoing training through email and phone calls. Quadax’s support team is really quick...

May 2021
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Director

Quadax is pretty good about not charging for every little thing. They work with anything.

May 2021
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Manager

Our business office doesn’t find the vendor's support to be very responsive.

May 2021
||
(0)
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Manager

The providers love the system and how easy it is to pull a claim. We didn’t have the opportunity to...

May 2021
||
(0)
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Director

Quadax has had some issues more recently. We have had a lot of representatives switch out in the...

Apr 2021
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(0)
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Director

We have a really good relationship with Quadax. We have been with them for a really long time. They...

Apr 2021
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(0)
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Analyst/Coordinator

We love Quadax. The solution is so user friendly; that is the best benefit. We love the reporting...

Apr 2021
||
(0)
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Analyst/Coordinator

The customer service is fabulous with Quadax. When we have something that is not working, we can...

Apr 2021
||
(0)
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Manager

I love Xpeditor and have nothing bad to say about it. It is very user friendly. Even if someone has...

Apr 2021
||
(0)
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Manager

Our health system is looking for a new back-end process for Xpeditor, and that may not be necessary...

Apr 2021
||
(0)
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Director

We don't have any issues with Quadax. We have used their products for several years. When we have...

Mar 2021
||
(0)
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Director

We changed from another product to Xpeditor. There was a learning curve, but my users haven't had...

Mar 2021
||
(0)
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Director

Quadax is very up front about their charges. Their prices are within the typical market range for...

Mar 2021
||
(0)
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Director

Quadax is always growing and looking for more ways to get ahead of the curve. They keep up with...

Mar 2021
||
(0)
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Director

We have a Quadax sales representative who has been with us since day one. When the vendor has new...

Mar 2021
||
(0)
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Manager

For the most part, over the many years we have worked with the vendor, they have done a good job and...

Mar 2021
||
(0)
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Manager

I would never in a million years try to eliminate the Quadax system and the use of a claims...

Mar 2021
||
(0)
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VP/Other Executive

Xpeditor works fine. We are happy with it, and our old manager likes it. We could use some scrubbing...

Feb 2021
||
(0)
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CFO

The upgrades from Quadax have been pretty seamless, and there is some good reporting out of the...

Feb 2021
||
(0)
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CFO

Quadax doesn't do ongoing training unless we ask them for it.

Feb 2021
||
(0)
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CFO

We have a really good rep that we work with who is responsive if we reach out. I don't think Quadax...

Feb 2021
||
(0)
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Analyst/Coordinator

Xpeditor is okay. I like that it is easy to use and that it goes back into our EMR. Sometimes, there...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

What I don't like about Quadax is that it is on the client to prove that the vendor is wrong. I have...

Feb 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

Before COVID-19, the vendor did quarterly visits with us. That was nice. They would run some reports...

Feb 2021
||
(0)
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Analyst/Coordinator

We are able to get notes about claims statuses into our patient accounting system. Quadax sends...

Feb 2021
||
(0)
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Analyst/Coordinator

Our billers are able to edit and look at actual claims instead of just the data on the claims. That...

Feb 2021
||
(0)
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Analyst/Coordinator

Quadax sends reports to me by email. I get daily, weekly, and monthly reports of all the claims that...

Feb 2021
||
(0)
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Analyst/Coordinator

I feel like we get a very good deal for what we pay. Quadax does a good job and is very reasonable....

Jan 2021
||
(0)
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Analyst/Coordinator

Our department rarely knows when the vendor is doing an upgrade. Sometimes Quadax sends us emails....

Jan 2021
||
(0)
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Analyst/Coordinator

The product functionality meets our needs. It does everything that I ask it to do, and if I have...

Jan 2021
||
(0)
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Analyst/Coordinator

We have had very few problems with Xpeditor. We can set it up according to however we want to do the...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I would definitely recommend Quadax. We don’t have any problems with them. We have our vendor...

Jan 2021
||
(0)
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Analyst/Coordinator

We sometimes have to use a certain condition code to force things through, and then there aren't any...

Jan 2021
||
(0)
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Director

Quadax is always looking ahead. They just updated some of their reporting. We really haven’t gotten...

Jan 2021
||
(0)
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Director

Quadax has an excellent support team. We can either call or put in a ticket, and the team responds...

Jan 2021
||
(0)
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Manager

If we were doing everything again, we could choose to go with Quadax. They are okay. Quadax has done...

Jan 2021
||
(0)
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Manager

Quadax has had some turnover in multiple areas that has negatively affected customer service in...

Jan 2021
||
(0)
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Manager

We have an account representative who we meet with on a regular basis to go over events or issues...

Jan 2021
||
(0)
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Manager

When it comes to proactive service, Quadax has longer resolution times. Sometimes things drag. Some...

Jan 2021
||
(0)
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Manager

We don’t really work out of Xpeditor anymore. Everything is in our EHR, so things either release to...

Jan 2021
||
(0)
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Manager

The product does very well. It is user friendly. The vendor makes some changes, but the product is...

Jan 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Things are going pretty well with Quadax's system. The system is a little intimidating to new hires...

Jan 2021
||
(0)
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Analyst/Coordinator

We recently went through an upgrade with another system, and Quadax made the integrative process...

Jan 2021
||
(0)
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Analyst/Coordinator

I think our satisfaction is going to stay at the highest score in a year from now. Quadax has been...

Jan 2021
||
(0)
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Manager

We were assigned a new representative who is very inexperienced. Before, we had a long-time...

Jan 2021
||
(0)
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Manager

I have access to support at any level of Quadax. I can contact a certain executive, and that person...

Jan 2021
||
(0)
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 or  to see details.

Manager

The ease of use with Xpeditor is fantastic. It is very easy to understand and operate. There aren't...

Jan 2021
||
(0)
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 or  to see details.

Manager

The Quadax support is responsive when we call in. We get answers the next day or sooner.

Jan 2021
||
(0)
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Manager

Everything Quadax charges us is according to the contract fees. Their custom work charge is pretty...

Jan 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

I think our satisfaction will still be at the highest level in a year unless we get a bad...

Jan 2021
||
(0)
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 or  to see details.

Director

We love Xpeditor. Once our claims get there, they are very easy for us to correct. The expeditions...

Jan 2021
||
(0)
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 or  to see details.

Director

Quadax is probably the best vendor I have ever worked with. Before COVID-19 happened, we met with...

Jan 2021
||
(0)
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Director

Quadax has a new decision-intelligence piece that they are still tweaking. We use it for denials. It...

Jan 2021
||
(0)
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Manager

Quadax's executives are always helpful. The vendor is very good about informing us of any coming...

Jan 2021
||
(0)
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 or  to see details.

Manager

I have been very pleased with the system. My team is very familiar with it, and it seems to be user...

Jan 2021
||
(0)
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Manager

I wish there were better, more robust reports that we could get out of Xpeditor. There are some...

Jan 2021
||
(0)
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Manager

I don't think that the vendor charges for every little thing. If things are outside the normal...

Jan 2021
||
(0)
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 or  to see details.

Director

We have been talking with Quadax, and they have been very receptive to some of the ideas that we...

Dec 2020
||
(0)
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 or  to see details.

Director

From the user perspective, the product is pretty straightforward. We definitely would buy this...

Dec 2020
||
(0)
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 or  to see details.

Director

Things are going extremely well with this product. We have a few other things going that are really...

Dec 2020
||
(0)
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 or  to see details.

Director

When it comes to avoiding charging, Quadax is very good at going back and forth and negotiating....

Dec 2020
||
(0)
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Manager

We have been very happy with the claims management that Xpeditor offers. We don’t have issues with...

Dec 2020
||
(0)
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 or  to see details.

Manager

We had a shocker when Quadax switched their reporting system from Decision Support to Decision...

Dec 2020
||
(0)
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Manager

We have several issues with our relationship with the vendor. I feel like Quadax treats us rudely...

Dec 2020
||
(0)
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Analyst/Coordinator

In general, the vendor doesn’t nickel-and-dime us, but sometimes there are add-ons that I wouldn’t...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Quadax's support is excellent. If we are going to have a problem, it will be in the early morning...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Executive involvement was one of the selling points for us selecting Quadax. I have regular calls...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The vendor was very supportive during the COVID-19 crisis. At the claim level, they put together an...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We have very little downtime with Xpeditor. I am in it 10 hours a day. I am at the management level,...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Quadax is a true partner, and they have gone above and beyond to help us with the transition. When...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ROI is found in coming from many different offices to one platform. Previously, if I wanted to...

Dec 2020
||
(0)
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 or  to see details.

Director

Xpeditor is a very user-friendly system. It is very easy to see our claims rejections. The process...

Dec 2020
||
(0)
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 or  to see details.

Director

Quadax wants to add custom charges, and we have battled with them a little over that.

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor has a lot of reports, and it seems like that is an area where the vendor is still...

Dec 2020
||
(0)
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 or  to see details.

Director

One of our motivations for choosing Xpeditor was the cost. It was about half of what we paid for our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't want to say that we have lost functionality with our switch to the product. But there are a...

Dec 2020
||
(0)
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 or  to see details.

Director

Sometimes our electronic remittances come in late. I am not sure whether that is Quadax's fault or...

Dec 2020
||
(0)
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 or  to see details.

Manager

I would highly recommend the product to anyone. Xpeditor has been great from day one. There were a...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went from having an old dinosaur of a system to having Xpeditor. Everything is great. It is very...

Dec 2020
||
(0)
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 or  to see details.

Manager

Our ability to upload our claims into the EHR system works well. We can easily manipulate things and...

Dec 2020
||
(0)
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Manager

Right now, one of our challenges is remits. For example, let's say that a remit comes through. We...

Dec 2020
||
(0)
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Manager

Before the pandemic, Quadax would come and visit us regularly to work out any kinks or helpful items...

Dec 2020
||
(0)
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 or  to see details.

Manager

Quadax has a wonderful ability to turn problems into solutions. When something comes up that isn't...

Dec 2020
||
(0)
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Manager

We are receiving automatic secondary billing. The vendor set that up, and there isn't a lot to it....

Dec 2020
||
(0)
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 or  to see details.

Manager

Quadax exceeded our expectations. They are currently developing new ways to create an all-in-one...

Dec 2020
||
(0)
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 or  to see details.

Manager

Xpeditor has a lot to offer; the issue is getting the time to see all the functionality and...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax is going to be sunsetting some of their reporting. They have fixed some reporting holes, but...

Dec 2020
||
(0)
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Director

Quadax's edits related to regulations are timely. We are able to publish our own edits. We have been...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax offers a lot of bells and whistles that customers may or may not take advantage of depending...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

Ongoing training is pretty much nonexistent. But with our internal knowledge base, we haven't...

Dec 2020
||
(0)
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 or  to see details.

Director

We have had a good experience with Xpeditor. The software works very fluidly, and we have minimal...

Dec 2020
||
(0)
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 or  to see details.

Manager

We don’t have a problem with Quadax. The quality of the edits are good, and the product is easy to...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is working really well. It has very good edits, and it has helped us to reduce the...

Dec 2020
||
(0)
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 or  to see details.

Director

The only thing the system doesn't have is the ability to transmit Medicare claims into the direct...

Dec 2020
||
(0)
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 or  to see details.

Director

We didn't like the edits in our previous system; they were horrible. That system didn't give any...

Dec 2020
||
(0)
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Director

Receiving our money's worth was one of the reasons that we went with the vendor. We couldn't believe...

Dec 2020
||
(0)
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Manager

The vendor has an area project manager that comes by every two or three months, and that person is...

Dec 2020
||
(0)
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 or  to see details.

Manager

It is so easy to set up the system to assist with any kind of logic we need. The beauty of the...

Dec 2020
||
(0)
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 or  to see details.

Manager

Quadax’s support is one of their strengths. They were here a month or two prior to our go-live and...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Getting timely communication isn’t going as expected. Our support issues have been pretty consistent...

Dec 2020
||
(0)
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Analyst/Coordinator

The vendor has been pretty good in terms of how they charge. There have been a few times when the...

Dec 2020
||
(0)
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Analyst/Coordinator

I don’t think we have seen any decline in support during the COVID-19 crisis. The system actually...

Dec 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The one area that the vendor really needs to invest in is their print mail. We had problems with the...

Dec 2020
||
(0)
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Manager

We have had a long-term association with Quadax's claims scrubber. Quadax is typically one of the...

Nov 2020
||
(0)
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Manager

Quadax does updates weekly. There are new updates that are loaded into the system. The major updates...

Nov 2020
||
(0)
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 or  to see details.

Manager

Quadax has extended their reporting greatly in the last couple of years with the denial-management...

Nov 2020
||
(0)
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Manager

Quadax has started instituting more medical-necessity edits for the commercial payers, but the...

Nov 2020
||
(0)
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 or  to see details.

Manager

I would absolutely buy Xpeditor again. It is very user friendly. Quadax has put out information, and...

Nov 2020
||
(0)
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 or  to see details.

Manager

Quadax has a great representative that comes on on-site regularly. That person keeps us updated on...

Nov 2020
||
(0)
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Manager

We wanted Quadax because they facilitated critical access hospitals. Quadax provides any kind of...

Nov 2020
||
(0)
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Manager

If I need a special edit, I have the ability to do that myself. That was set up with my security. I...

Nov 2020
||
(0)
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 or  to see details.

Manager

I have been with Quadax for years, and we love them. They make things easy. The edits the vendor has...

Nov 2020
||
(0)
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Manager

The solution works well for me. I can get all sorts of reports, but I would say I use a very small...

Nov 2020
||
(0)
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Manager

The vendor's support is excellent. We have our own representative with Quadax. I can immediately...

Nov 2020
||
(0)
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VP/Other Executive

We were on Xpeditor prior to our move to another system. We have had a very good experience with...

Oct 2020
||
(0)
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VP/Other Executive

Quadax was supportive in helping us do audits. For a while, it seemed like things were going to...

Oct 2020
||
(0)
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VP/Other Executive

We didn't need the vendor much for billing during the COVID-19 crisis. The vendor was good for the...

Oct 2020
||
(0)
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VP/Other Executive

There are some extra charges with Quadax, like when we want to customize something or want a new...

Oct 2020
||
(0)
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VP/Other Executive

Quadax's implementation service people did a great job. The vendor's initial training was good, but...

Oct 2020
||
(0)
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VP/Other Executive

Quadax supports our integration and interoperability goals. We were going to do more integration,...

Oct 2020
||
(0)
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Director

Xpeditor's strength is that we can edit things ourselves in a lot of aspects. We can also have the...

Oct 2020
||
(0)
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Director

We selected Quadax because other facilities like ours were very pleased with Quadax's expertise and...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Xpeditor is a good, user-friendly product. Quadax's customer service is fantastic. If I have an...

Oct 2020
||
(0)
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 or  to see details.

Manager

Xpeditor has really helped us streamline our workflow for our billers. It is user friendly. I can...

Oct 2020
||
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Manager

Xpeditor has a nice, user-friendly interface. I can see drop-down lists. I can click on a...

Oct 2020
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Manager

Quadax's executive involvement has always been great. That is one of my favorite things about them....

Oct 2020
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Manager

Quadax's training is very good. When we do implementations, Quadax sends out an implementation team...

Oct 2020
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Manager

I like Xpeditor as it is now. I never hold back if I have any suggestions for the vendor. They are...

Oct 2020
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Analyst/Coordinator

Over the past few years, the vendor has done a lot of updates, and every time they do an update,...

Oct 2020
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Analyst/Coordinator

The vendor charges for every little thing, and we sometimes have issues with the speed of the...

Oct 2020
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Analyst/Coordinator

The vendor is sometimes late on their updates when payers make changes. When CMS makes changes...

Oct 2020
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Analyst/Coordinator

The only way the vendor communicates about updates that are coming out is via their website. We have...

Oct 2020
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Analyst/Coordinator

The vendor could have newer technology than they currently have. The vendor has two different client...

Oct 2020
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Analyst/Coordinator

The vendor had a convention every other year. We had to travel to where the convention was, but it...

Oct 2020
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Analyst/Coordinator

We were looking at other options before the pandemic hit, but when the pandemic hit, everything was...

Oct 2020
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Director

Our denials dropped 25% after our go-live with this system. Right off the bat, we saw the drop. Our...

Aug 2020
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Director

I like the eligibility from Xpeditor to being on steroids because we know before the claims go out...

Aug 2020
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Director

Quadax is a growing company, and Xpeditor is getting better all the time. I feel they are a major...

Aug 2020
||
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Director

I would love it if Quadax would revamp the entire support process. I would like more communication...

Aug 2020
||
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Director

Xpeditor is very easy to use. It is an integrated solution with our hospital-wide system. We process...

Aug 2020
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Director

Quadax is really good about admitting mistakes and mending problems. They are always open to...

Aug 2020
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