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User Commentary
Product
There is so much information about denials management in Xpeditor that it is almost overwhelming....
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Operations
In the beginning, we had to stress to Quadax how important it was that they actually train the end...
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Product
Xpeditor pulls in so much data. With the way the vendor builds their reports right now, they do not...
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Loyalty, Value
When we selected Quadax, I looked at several other vendors because that was a change that we had to...
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Operations, Product
What I like about Xpeditor is its ease of use. I have worked with a lot of clearinghouses, and I...
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Relationship
If I have a major issue where I have to open a ticket with Quadax’s support team, that is...
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Loyalty, Relationship
We switched to Quadax because we were very disappointed with the customer service aspect of the...
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Culture, Relationship, Operations
Quadax had a seminar that I went to recently, and it was nice. I met a lot of people, and we were...
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Culture, Relationship, Value
I would like to see Quadax enhance the denials management piece. I had the piece, and I had Quadax...
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Product
There are not a lot of standard reports in Xpeditor. We have to build a lot ourselves. For those who...
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Relationship
Before Quadax got an upgrade, they had a notification for known issues, like a newsletter. They took...
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Loyalty
With Xpeditor, I like the fact that I can write my own rules specific to us. That was probably the...
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Loyalty, Relationship
I have a particular provider representative at Quadax who says that if I open the ticket and then...
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Relationship
The customer service aspect of Quadax’s new portal has lacked a little in the last year. We just...
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Relationship
Overall, Quadax’s web support is not good, but my account representative is phenomenal. I'm...
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Culture
Quadax charges us based on our contract, so we were well aware when we signed up that Quadax would...
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Product
I like Xpeditor; it is very good software. Every once in a while, the vendor makes edits that aren't...
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Loyalty, Relationship
Quadax is usually real quick to respond and do whatever they need to do to get things fixed. I don't...
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Product
Xpeditor is pretty easy to learn. The edits are good, and the system offers all kinds of ways to...
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Operations
The implementation with Quadax went smoothly. They always help with any training or questions we...
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Relationship
The people at Quadax are really helpful if we have questions. We have a contact person that we can...
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Product
Xpeditor works well. I can get the reports I need out of the system. We get all of our EOBs through...
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Loyalty, Operations
If we did the Xpeditor implementation again, I would ask more about claims that need to be worked in...
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Loyalty, Relationship
We were looking for a new claims management and clearinghouse vendor, so we searched for some of the...
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Product
Xpeditor does have very robust claim edit capabilities. We just aren't used to that many claim...
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Product
The denials management piece of the solution is pretty robust. We get all the denials back and can...
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Relationship, Operations
Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...
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Relationship, Product
When we have issues with Xpeditor, the vendor's customer service people are always there to help...
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Relationship, Operations
I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...
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Relationship
I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...
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Relationship
Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...
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Product
I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...
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Relationship, Operations
Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...
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Relationship
When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...
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Relationship
Overall, the product is really good. The only problem that I have with Quadax is they used to have...
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Relationship, Product
Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...
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Culture
Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...
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Relationship, Operations
Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...
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Loyalty, Product
I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...
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Relationship, Operations
Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...
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Value
Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...
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Operations
Quadax does offer training, and they went through some things when the whole Change Healthcare...
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Relationship
Quadax does releases every week. When we look at those releases, we can see the things coming up...
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Loyalty, Value
I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...
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Relationship
I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...
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Product
The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...
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Product
I like the product; it is an easy product to work in. Once we get end users trained and in the...
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Relationship
With Quadax, we work right with our customer service representative, and their boss is on several of...
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Value
We get a flat fee with Quadax per month, and that allows for so many claims to go through the...
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Loyalty, Value
I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...
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Loyalty, Relationship, Product
This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...
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Product
I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...
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Culture, Relationship
We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...
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Relationship
Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...
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Relationship
Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...
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Product
The tools that we have are very easy to use and customer friendly. Quadax is always updating their...
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Product
The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...
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Relationship
I am extremely satisfied with both the product and Quadax's team. The product meets all of our...
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Product, Value
Xpeditor has been a great addition to our product. Our productivity has increased dramatically with...
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Operations
As long as someone is a seasoned biller, I am highly satisfied with the system's ease of use. The...
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Product
I like how I can track every single claim to see what I have done with it. I can even track when...
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Product
I like how I can tailor-make the product; I can color-code Xpeditor whatever colors I want on most...
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Product
Some of the scrubbing is sort of up to us in the system's setup. And if we don't have things set up...
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Relationship
I would absolutely buy Xpeditor again. As a matter of fact, I would kick and scream if my...
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Culture, Relationship
There is one claim Quadax can't get rid of off of our workflow list, and they haven't promised to...
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Relationship
Quadax is struggling with keeping promises right now. They have had some problems with their...
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Operations
If I had the time to do the lunch-and-learn sessions with Quadax, I might get some information, but...
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Product
With Xpeditor, it is easy to upload my bills, preview them to make sure they are what I want to...
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Operations
The training from Quadax was a little difficult. It was poor because it was a little too technical...
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Culture
The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...
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Value
We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...
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Relationship, Operations
We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...
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Relationship, Operations
When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...
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Relationship, Product
There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...
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Product
Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...
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Relationship
It used to be that when we needed something, we just contacted our Quadax representative, and they...
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Relationship
We have been with Quadax for many years. We have had challenges, and there have been ups and downs....
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Culture, Value
Quadax failed to tell us that we were missing some information, and that meant that a service we...
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Relationship
Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...
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Product
We can get many types of reports out of the system. There are probably hundreds of options, and...
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Relationship
At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...
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Value
Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...
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Relationship, Operations, Product
Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...
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Operations, Product
There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...
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Loyalty
We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...
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Relationship
There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...
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Relationship
If I call, the vendor's people are very helpful on the phone. In the past six months, I have...
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Relationship
We have a new representative. Our old representative was a very nice person. Sometimes I felt like...
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Operations, Product
We went live with a new process in the past, and there were some bumps along the way and things that...
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Relationship
Quadax implemented a new customer service platform, which has been terrible. They used to have a...
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Product
In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...
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Relationship, Product
We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...
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Operations
When we ask for training, Quadax will give it to us, but we have to initiate the conversation.
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Operations
I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...
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Operations
It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...
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Product
Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...
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Product
Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...
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Relationship
Quadax could get better at communication. They send out a lot of emails already, and that is...
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Product
We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...
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Product
With Quadax, we are missing some of the reporting I would like. The claims could probably have more...
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Product
I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...
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Relationship
The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...
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Product
The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...
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Relationship
Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...
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Relationship, Product
I would suggest to the vendor to possibly look into the coordination of benefits section on the...
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Relationship, Product
Quadax put a new tracking system in for tickets or problems with accounts. That system has been...
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Relationship
Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...
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Product
I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...
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Relationship
Quadax recently made changes in our area to the EDI department, our support, and our representative....
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Product
Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...
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Operations, Product
With multiple providers, we have client codes and stuff like that, so I would like to have a better...
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Relationship, Operations, Product
I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...
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Culture, Relationship
Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...
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Relationship, Product
There isn't a lot of change with the delivery of new technology, but if something does come down,...
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Relationship
When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...
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Product
Some of the screens and some of the reports are just not user friendly to read. We have been using...
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Value
I would tell a peer looking to purchase the solution that it is a product that does work. It...
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Product
The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...
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Product
What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...
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Product
With Xpeditor, there are always options to look at how the different users, financial classes, or...
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Operations
The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...
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Product
The vendor covers everything I need when it comes to claims functionality. I like that I can drill...
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Product
With some of the reporting, I would like it to be a little more detailed and automated. I would like...
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Culture, Value
With Quadax, everything is one charge no matter what we call for.
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Relationship
We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...
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Loyalty
The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...
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Relationship
People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...
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Loyalty, Product
The vendor is expanding the decision intelligence part of their product, and that part is easy to...
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