Xpeditor Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
This might not be all Quadax’s fault, but I have been having some rejections lately, and I don’t...
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Relationship, Operations
I used to have one Quadax representative that I would go to for everything, and they were really on...
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Relationship
Quadax changed the support process, so if we have a question or a problem, we can call in. Then a...
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Relationship
Businesses, including Quadax, are short staffed, and that is the way things are.
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Product
Xpeditor is pretty simple to use, and as long as the claim is clean, getting claims out the door is...
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Relationship
Quadax recently updated their client services portal, and that has been extremely difficult. They...
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Relationship
It seems like the vendor's staff members lack knowledge. We don't really have a go-to person from...
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Culture, Loyalty, Relationship, Product
We have had a lot of issues with the system recently. We aren't getting our electronic remits. We...
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Relationship, Operations
Quadax has classes I can take online for training. I have a few representatives from Quadax who will...
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Relationship
Quadax is my go-between for my state's department of Medicaid, who we can never get ahold of. Quadax...
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Loyalty, Product
We had our last solution for years, and Xpeditor is so much better than it; it scrubs our claims a...
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Relationship
I like Quadax’s edits, and their research on edits for claims impresses me. I like the level of...
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Culture, Relationship, Product
There are some instances where we can have a lot of missing remittance files. I don't know exactly...
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Operations
We really haven't had any ongoing training from Quadax. That is not to say they haven't put training...
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Relationship
Xpeditor is a very easy system. Quadax is pretty good at sending emails when they find things have...
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Relationship
Nobody is going to call and ask what I think of Quadax. If somebody wanted to talk about patient...
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Culture, Product
Xpeditor works as designed. I don't think we have any issues with it. We have issues with payers not...
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Product
We had a backlog of remittances, and Quadax had to work out bugs and stuff with Medicaid to get...
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Product
Our old product did things so much better than Xpeditor does. Xpeditor is adequate, but the other...
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Culture, Product
Recently, we have had a lot of trouble with getting remits. Some of that has been because of payers,...
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Operations, Product
Quadax did an upgrade recently, and that upgrade has been difficult to say the least. It has caused...
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Relationship
I am not going to shout that we use Xpeditor from the mountaintops, but if someone were to call me...
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Relationship
The vendor's support is actually really good. However, the vendor doesn't always have answers when...
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Relationship
We used to be able to see all of the cases and tickets that had been sent to the vendor by any...
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Relationship
Most of the stuff we receive from Quadax is reactive, or they just share what they hear from other...
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Relationship
We have a few representatives at Quadax that we communicate with all the time, but I don't know...
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Loyalty
If someone wanted to do electronic billing, I might recommend Xpeditor. The product is fine, and we...
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Relationship, Product
The claims challenges we have encountered haven't been Quadax's fault. Our issues have been with...
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Operations
Quadax constantly does updates. Occasionally, they will have to pull back on an update when they...
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Relationship
I have never had an issue with Quadax's support. The vendor is transparent about the people above...
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Product, Value
Xpeditor does pretty well on claims statusing, and it is pretty good with Medicaid changes. We send...
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Relationship, Product
We can't send electronic attachments with claims in Xpeditor, and our vendor has told us we can't do...
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Relationship
Quadax has probably spoiled me for a lot of vendors because Quadax is on top of things when we file...
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Relationship
We have had a lot of issues with a payer, and Quadax has been 100% helpful in keeping us updated and...
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Product
I use the product’s reporting function a lot, and it is very easy to navigate. I love that we can...
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Relationship, Operations
If something has changed within their functionality, Quadax updates us so that we can get the...
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Relationship, Product
Any statuses that we get back from Quadax go right back into our EHR, and I have never had issues...
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Relationship
We have an account representative from Quadax that we meet with regularly. It doesn't matter if we...
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Relationship, Operations
The vendor has regular lunch-and-learn meetings, and I hope they continue those meetings because...
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Relationship
I have worked with a lot of billing systems, and Xpeditor is the best I have ever worked with. We...
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Relationship
I have been using Quadax for many years, so we have had many representatives in the time I have been...
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Relationship, Operations
In terms of upgrades, there really hasn't been anything new or improved with Quadax. The changes the...
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Relationship
Quadax is really good at sending out emails with payer notices and things like that.
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Relationship
If Quadax improved their ticketing system and their support, then we would be happier.
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Product
The Xpeditor product is very user friendly in viewing and fixing the claims compared to other...
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Relationship
We aren't happy with the customer service that we have received from Quadax or the ticket system...
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Relationship
Quadax’s lack of understanding of certain specialties has caused issues in the past with our claims...
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Relationship, Operations
The vendor’s greatest strength is the ongoing support we get because we have recurring meetings with...
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Product
We love the way that the queues are set up. We can personalize them for the users. We also like the...
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Relationship, Product
The vendor’s reporting tools are great because of the variety of ways that they can report different...
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Culture, Relationship
Quadax is really good at getting back to us and working through issues with us. They are always on...
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Culture, Relationship
The vendor does the best they can with remittance management. They do the best they can to satisfy...
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Culture, Value
Quadax is very clear with their up-front charges. If there is something that we need to have done,...
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Relationship
Quadax is constantly in touch with the insurance and healthcare industries. Quadax's involvement...
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Operations, Product
I like the simplicity of Xpeditor. It was easy to train people on Xpeditor, and it flows well....
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Relationship
Xpeditor is an extremely important part of what we do in the billing department. We go to Quadax to...
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Relationship
I love the vendor’s support team. They are very helpful, they will call back, and I am able to...
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Loyalty, Value
If another hospital were looking for a vendor, I would absolutely suggest Quadax. I have been...
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Relationship
We lost our Quadax representative. That person was phenomenal, but the vendor is still looking for a...
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Relationship, Operations
When the vendor comes on-site, my staff members have questions ready about anything that we need to...
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Relationship, Product
The vendor has added a denial management queue for us. Our claims that have been denied and have...
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Loyalty, Relationship
We have a really good relationship with Quadax because we have so many different programs and we...
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Loyalty
As far as I know, Quadax is part of our long-term plans. Xpeditor has been working well for us so...
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Relationship, Product
Xpeditor's biggest strength is the fact that it is easy to use. It gives us our edits when we...
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Product
Some of our staff members are more comfortable with the product because they use it more than others...
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Relationship
Quadax is good at proactive service. If we need to know something, there is a message on our board....
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Relationship, Product
Sometimes the Xpeditor claim status is not very clear. We would like to see more specific denial...
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Operations
We would like to see Quadax offer training maybe at two different times rather than only one time a...
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Relationship
Time frames were always a concern of ours with Quadax. They have always kept their promises, but the...
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Operations
Xpeditor is very easy to use, and the workflows are straightforward. With the appropriate training,...
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Relationship
We had a few escalated meetings with Quadax. They escalated things to their senior leadership, who...
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Loyalty, Relationship
We decided Xpeditor was no longer a good fit for our organization. We saw a lack of vision with...
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Loyalty, Value
Xpeditor could use some reporting improvements. Our satisfaction with Xpeditor’s strength of...
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Product
There is not a lot of integration with Xpeditor.
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Culture, Relationship
Quadax is a long-term vendor with us, and they have a pretty good footprint in our state. They are...
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Relationship, Product
Xpeditor’s reporting is very lacking. The system doesn't have the ability to get at the data, and it...
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Operations
We don’t get a lot of training from Quadax.
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Product
I very much like Xpeditor for the end user because it gives them a visual of what a UB04 form looks...
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Product
Xpeditor’s upgrades come on a regular basis, and Quadax tells us what differences are going to be...
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Culture, Relationship
We have regular meetings with our Quadax representative to go over our clean claim rates, and that...
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Operations
I would like to see more training videos on how to maneuver in Xpeditor. I have had to personally...
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Product
I like the product’s express fillers and the control I have now that I understand them better. As a...
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Loyalty, Relationship
Quadax has been very easy to work with. We are going to a new EMR, and getting information out of...
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Loyalty
We hope the product isn't part of our long-term plans, but we don't know what is better out there.
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Product
The system gives us good feedback on what websites show. Sometimes a commercial insurance will say...
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Operations
The system's implementation went really well considering that the vendor only had so much time to...
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Operations
We haven't received any other training for the system, but I don't know whether there would be...
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Product
Xpeditor is better than what we had before, but there are some things in Xpeditor that are really...
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Relationship, Product
We haven't asked for any new technology, and the vendor hasn't changed anything or given us anything...
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Relationship
The vendor does what we ask. If we have a support question, then they will answer it right away....
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Product
I would tell others who were looking into the system that it has the information that they need...
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Operations, Product
Xpeditor is an easy system to work with. The solution is easy to use once we learn how to navigate...
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Product
I would change the reporting functionality in Xpeditor if I could. I just don't know how to get the...
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Product
The solution is laid out very logically in each segment, and that makes Xpeditor very easy to use...
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Relationship
As we have discussed issues with Quadax, their responses have been that they don’t do certain types...
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Loyalty, Product
We do pretty well with the clean-claim rate and our denial rates. We want to be one of the industry...
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Value
External claim edits have worked for us pretty well in the past in modifying those where we have had...
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Product
The reporting tools we have in Xpeditor are very reactionary. In a sense, the product basically just...
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Product
We are currently only using Xpeditor for half of its capabilities. There is the ability to do a...
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Product
We have been doing really well with Xpeditor getting remittances back. Some of the opportunities are...
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Operations
We have actually done a few updates with Quadax, and those have been challenging. We were supposed...
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Relationship, Product
We have had external claim edits that were deleted from the system. So Quadax did not send our...
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Loyalty
We do not feel that we are advancing with the clearinghouse and partnership with Quadax. We are...
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Relationship
I have a representative that I can go through, and that person gets back to me very well. When I...
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Value
Our agings are very clean, and that is because we can do so much electronically. We are getting our...
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Product
The product is easy to move around in. The system has a good tracking tool where we can see claim...
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Value
The vendor’s costs are tier based, so I don't feel like they are nickel-and-diming us. There are no...
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Relationship, Operations
We had an in-person upgrade with Quadax, and we got everything taken care of, so we are extremely satisfied....
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Product
We have a few hiccups with integration, but for the most part, things are good.
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Relationship, Product
There is not a lot changing in our specialty, but whenever there is a change, the vendor is good...
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Relationship
Any time we call the vendor's customer service, a live person will answer the phone right away. That...
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Relationship
If Quadax knows that there is an issue with a payer or if there is something big going on, the...
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Value
Xpeditor's reports are okay. Sometimes, when we run a report, we can't get all of the information...
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Value
Quadax explained to us that our clean claims rate wasn't getting better because of the information...
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Operations, Product
Quadax does upgrades all the time. Occasionally, when they do an upgrade, they forget about...
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Value
We did a conversion, and that cost us a lot of money, even though we were supposed to save money by...
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Relationship, Operations
Quadax will send us an email when they are going to do an upgrade, but their upgrades usually don't...
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Product
The system is fairly simple to use. It worked for us for the things we needed to do during the...
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Culture
Sometimes, using Xpeditor is painful. We were told that we could just request EDI paperwork, and we...
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Product
Xpeditor does a really good job of reporting for us, and it is user friendly.
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Relationship
Our representative from Quadax is extremely helpful in answering any questions we might have. They...
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Relationship
Quadax does not always notify us in a timely manner about technical issues that other clients are...
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Relationship, Product
We have had technical issues with Xpeditor that put our billing team at a complete standstill, and...
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Culture
I think Quadax kept their promises to the best of their abilities. If we were looking at a legal...
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Relationship
Things are going well with Quadax, and they meet most expectations. For example, there have been big...
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Loyalty
We will be discontinuing using Xpeditor when we transition to another solution, so our partnership...
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Product
Xpeditor has reporting capabilities, which are nice, and we have a lot of custom reports.
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Value
Quadax pretty much charges us for every little thing. For example, one dissatisfying thing is that a...
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Operations
Xpeditor is a little cumbersome for people who have never been in it, and its training manual is similar....
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Relationship
Quadax always sends out alerts right away anytime anything happens. Quadax has put down any issues...
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Relationship, Operations
Quadax was excellent with our go-live. We had a really rough start with an issue that delayed our...
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Relationship, Operations
Everyone at Quadax is really helpful and shows me where to find anything I need. I am satisfied all...
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Product
There is one thing regarding Medicare that I need to discuss with the vendor, but I am pretty sure...
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Loyalty
Unfortunately, I know Xpeditor will be ending. But if it were up to me, and if I had more time, I...
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Product, Value
Xpeditor provides a clean form. We can view the form that we normally mail out, and all we have to...
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Product
If I need a claim to be looked at for a specific reason, then I can create a stop edit. I can create...
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Relationship
The responsiveness from Quadax can sometimes be low when we send in tickets, and we don't get...
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Operations, Product
Quadax has recently transitioned to their hosted product, and that transition did not go very well...
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Value
Quadax doesn’t necessarily avoid charging us for everything, but when we have inquired about...
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Operations
Quadax offers training through lunch-and-learn sessions that provide some training options, and we...
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Relationship, Operations
When we had an issue during an upgrade with an employee from Quadax who was not a good communicator...
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Relationship
If we ask, the vendor is always there for us. We had routine calls with them during the integration...
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Relationship
We have not seen a road map of the vendor’s plans for future technology. The vendor could improve on...
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Relationship
I would definitely recommend Quadax to everyone. They have not let us down. We have only ever had a...
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Relationship, Product
We do use the reports for our daily needs, and we use them to report to our management team as well....
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Loyalty, Product
In the beginning, I was not a fan of changing to the Xpeditor product. I thought we just needed to...
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Product
I am very satisfied with Xpeditor. It is user friendly. It is easy to understand, and it has basic...
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Relationship
Quadax is up-to-date and current on LCDs and NCDs, and their customer service is super. When we...
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Relationship
Xpeditor is a pretty good product. I haven't really had any major problems with it. And if we do...
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Product
I like that we can control how or what we want to specifically pull up within the product. If I only...
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Relationship, Product
There are times I get claims rejected and I don't understand what Xpeditor’s error codes are or why...
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Culture, Relationship
Quadax does a pretty good job of getting us our remittance on claims, even ones that have been...
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Relationship, Value
I would tell a peer that as long as they get a good representative who is helpful and willing to...
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Relationship
Our representative is very wonderful to work with. They are super helpful regarding any questions I...
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Product
Once I have submitted everything, it would be nice to get a notification through email if I have...
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Operations
When it comes to training, it would be nice to have more training on how to use Xpeditor or quick...
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Relationship
Quadax will send out lots of information about things changing, updates, or things like that....
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Product, Value
After the integration work we did with Quadax, we still had some compatibility issues, so we had to...
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Culture, Relationship, Product
When it comes to payer mapping, the vendor thinks we know where we want things to go, but we don't...
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Relationship
We want the vendor to work with us as a collaborator. If they could give us some feedback, that...
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Relationship, Operations
We like how quick Quadax’s customer service team is; they get back to us so that we are never left...
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Loyalty
We did some extensive research and talked to some other companies that used Quadax's product, and...
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Relationship
I am having challenges with some of the reporting. The vendor still can't seem to get our numbers...
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Relationship, Product
We had some reports we were able to create. They were effective, and our board loved them. However,...
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Relationship
In the past, we worked with Quadax to help us with our integration when our billing system did some...
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Loyalty, Operations
Quadax does extensive training with us and provides us with a lot of tools and things so that we can...
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Product
Quadax's product has all of the bells and whistles. But since Quadax is not a preferred vendor of...
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Operations, Product
The best thing about Quadax's product is that when we update things, we can send things back and get...
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Culture, Loyalty
I have always been a big fan of Quadax, but I haven't been very happy with them lately. They have a...
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Product
I wish that Quadax's system could do more of the things that I have seen other vendors' products do,...
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Loyalty, Relationship, Operations
I used to think that Quadax was really proactive, but I don't see that from them anymore. Now, they...
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Relationship
Quadax is on top of things when it comes to upgrades. We like the ease of editing things and doing...
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Loyalty, Relationship
We went with Quadax because they supposedly prided themselves on communication, but we can never get...
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Loyalty, Product
Xpeditor is so complicated. Compared to what we were using before, Xpeditor is more time consuming...
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Relationship
When we email the Quadax customer support team, either we will never hear back from them or it might...
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Operations
When Quadax first came and started doing training with us, one of the things that they told us is...
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Product, Value
We wouldn't be able to do claims without Xpeditor. Using the system is a good way to submit our claims....
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Relationship
The vendor is easy to work with for the most part. I have representatives that I can call and talk...
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Operations
Quadax could do better testing before they put an upgrade in.
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Product
The solution could have easier functionality for sending things to collections versus the biller and...
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Product
When viewing 837 files, we are constantly having issues with Integrated Coverage Validation (ICV)...
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Relationship
We get notifications from Quadax about their updates and whether there is anything that we need to...
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Operations
Quadax is always willing to train us on what we need to know. When there is something that we need...
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Operations, Product
The upgrades are good. Sometimes, things may break when the vendor does an upgrade, but other things...
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Relationship, Operations, Product
In the software, we had an edit fire incorrectly, but it took the vendor a while to get that fix...
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Product
When a claim comes out of our EMR and a biller needs to do something, it is really easy for the...
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Relationship
The support team has new people, so sometimes it takes a little time to explain what we are trying...
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Relationship
Our Quadax representative is also our account manager. So sometimes, we don't get the full attention...
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Relationship, Product
With any product, there are issues and instances of downtime. We have changing Quadax...
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Product
We had several issues with some of the reports coming back into the tracking process and back into...
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Relationship
Some things in the product break, and then we have to go back to the vendor for help, but they are...
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Product
The reporting is good. The vendor sends out messages, and I can pull reports on our claims. I can...
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Relationship, Product
In terms of submitting claims, the vendor transmits to the payers, and that is pretty good. The...
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Culture, Value
Sometimes the vendor avoids charging for every little thing, but sometimes we have to negotiate a...
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Relationship, Operations, Value
I have a great relationship with Quadax. They try to help us increase our clean claim rate by...
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Relationship, Operations
One opportunity for improvement that we have encountered with Quadax is that the guidance that they...
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Product
If I try to force a claim through and Xpeditor says it is not right, the system doesn't let me....
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Product
I am satisfied with everything. Xpeditor is easy to use to do payer matches and correct and resubmit...
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Product
We haven’t gotten an upgrade since I have been here. The system is very difficult if someone doesn't...
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Loyalty, Product
We got Xpeditor through our state’s LISTSERV to help us with billing because a lot of health...
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Value
I don't know whether I would recommend Xpeditor to somebody else. We came across some issues last...
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Relationship
According to the people at Quadax, we shouldn't ever be forcing things through, but that is what we...
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Product
There are a lot of things I would like to see in Xpeditor. We want the system to bill our claims and...
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Culture, Relationship
Quadax keeps saying we will have a meeting, and I give them dates and times but don't get anything...
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Culture, Value
I am sure Quadax doesn't avoid charging us for every little thing. I don't think there is a company...
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Value
We get billed only when Quadax processes a claim. The more we process, the bigger the bill is. What...
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Product
The clean-claims rate depends on what we put through. Sometimes Xpeditor gives us error codes that...
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Relationship
I have absolutely no complaints about Quadax whatsoever. They are a very good company. If we have a...
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Relationship
We have a representative in our area, and they email regularly asking whether I need to have a...
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Relationship
If someone were looking into buying Xpeditor, I would give them my contact person to get in touch...
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Product
I wish we could archive multiple claims with one click instead of having to do each one separately....
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Operations
I like how Quadax does lunch-and-learn training once in a while. There are probably a lot of things...
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Relationship
My direct representative doesn't communicate very well. It is very hard to get ahold of that person....
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Culture
I am not hearing about the new services that Quadax is offering and where they are going.
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Relationship
The vendor's support people are very helpful and timely with giving us a return phone call when we...
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Operations
There are quite a few reports that we could be utilizing within Xpeditor, and I should have a little...
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Relationship, Operations
Quadax needs to come a long way with their customer service, timelines, and expectations. Getting...
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Product
The solution works pretty well for what it is supposed to do as a clearinghouse. It functions very...
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Relationship
Occasionally with family planning claims, if the primary insurance company has paid a little and the...
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Relationship
When I call, I don't always get an answer. I have to wait until my representative gets back to me. I...
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Loyalty, Product
Before, I was doing my claims line by line on paper. Once Quadax came into play, I could do the...
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Culture, Relationship
I was seeing some errors in the software, and when I reached out, I found out that we had a new...
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Culture, Relationship
I recently had a representative call me back, and that was great, but the representative kept...
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Culture, Product
Once in a while, we get weird edits that I don’t understand because the edits don't make sense. For...
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Culture, Loyalty
Every now and then, the system will go down, but Quadax will get the system up within the hour. I am...
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Product
Xpeditor is easy to use. The end user doesn’t have to click as much to get things through, and that...
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Product
I would like it if Xpeditor had better dashboard information built out or had the dashboard...
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Relationship
The product itself is good. It certainly meets needs depending on the provider. The vendor is good...
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Relationship
Our representatives from Quadax are super good with us any time there are changes made to the...
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Operations, Product
Xpeditor is pretty self-explanatory. If end users know the basics of billing, then they are going to...
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Relationship
Quadax is very responsive when we reach out to them, and our representatives are great when there...
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Product
Xpeditor makes billing a lot easier. We usually don't have problems when the vendor does an upgrade.
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Relationship
Our representative from Quadax is available whenever we need help. They are easy to get ahold of,...
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Value
Quadax is straight on charges; they don't have anything hidden.
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Relationship
I don't have any issues with Quadax. Their customer support is excellent. I shoot our go-to person...
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Relationship
Quadax’s leadership reaches out to us, so they are involved. We are small, but the vendor doesn't...
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Relationship, Product
I liked a different vendor’s billing system better than Xpeditor. The issue is not that Quadax...
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Relationship, Operations
I had to ask the vendor for routine meetings to go through different things related to our claims,...
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Relationship
The vendor keeps their promises, but I like to follow up to make sure that things get resolved.
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Loyalty
We are planning on upgrading our system, and I am sure that the transition is going to be smooth in...
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Relationship, Operations
The vendor does routine updates that they put into Xpeditor. They notify us by email, and we are...
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