Xpeditor
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

Functionality and Upgrades

I would buy Xpeditor again if there were some improvements. With our old vendor, it was easier to...

Nov 2022
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Director

Service and Support

Sometimes it is hard to get resolutions with Quadax. We have to ask questions repeatedly to resolve...

Nov 2022
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Director

Functionality and Upgrades

Xpeditor tells us for Medicare that there are other HMOs or primary care plans before a claim even...

Nov 2022
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Director

Other Observations & Comments

I would love Quadax to push some vendors more towards our local software. Medicaid does not take...

Nov 2022
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Manager

Service and Support

The vendor did a good job and provided customer service, considering they were short staffed like...

Nov 2022
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Manager

Relationship

The vendor has reports in the system, and some of those are very user friendly. When I ask for a...

Nov 2022
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Manager

Service and Support

The vendor’s support is actually really good. The only drawback is that Quadax is in a different...

Nov 2022
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Manager

Future Outlook

The vast majority of our claims get out the door. Our issues are more the fault of the insurance...

Nov 2022
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Manager

Functionality and Upgrades

I don't see the product falling apart within the next year, and I don't see the vendor breaking it....

Nov 2022
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Manager

Functionality and Upgrades

In terms of remittance management, if I have a paper form and need the vendor to help me figure out...

Nov 2022
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Manager

Functionality and Upgrades

I hope the vendor is in our long-term plans. I don't want to switch and go through another build....

Nov 2022
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Manager

Functionality and Upgrades

We had a contract issue with a payer, and we wanted to make sure we were providing the correct group...

Nov 2022
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Manager

Functionality and Upgrades

The vendor does all the updates on their end; we don't have to do anything. The vendor rolls out...

Nov 2022
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Manager

Implementation and Training

The vendor has started doing a routine lunch and learn where they go over the same things that they...

Nov 2022
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Manager

Relationship

We uncovered an issue, and things were not working the way we thought they were. The vendor didn't...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The vendor is good about pricing. For example, we exceeded our claims rate because of something that...

Nov 2022
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Manager

Relationship

Quadax is always very helpful when we have anything missing. The vendor is very attentive. I don't...

Nov 2022
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Manager

Relationship

Sometimes there are breaks on the vendor’s end that we are not notified about, and then some...

Nov 2022
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Manager

Functionality and Upgrades

When we send claim attachments, we have to include a copy of the claim because the attachment and...

Nov 2022
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Manager

Functionality and Upgrades

Sometimes the reasons Quadax gives as to why our claims are in different statuses, like rejected or...

Nov 2022
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Manager

Functionality and Upgrades

Some things can be confusing. We have to try to walk people through steps and try to find a claim....

Nov 2022
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Manager

Relationship

Quadax sends out quite a few notifications if they are doing upgrades, so it does seem like they are...

Nov 2022
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Manager

Relationship

We are not exactly overly happy with our current provider representative. We like the one we had...

Nov 2022
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Manager

Interfacing and Integration

Things don't always work the way Quadax says they are going to work. Sometimes we have problems...

Nov 2022
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Manager

Functionality and Upgrades

We have problems with lost remittances a lot where they don't exist. When we have problems with...

Nov 2022
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Manager

Relationship

Most of the time, we are fairly able to get clean claims out the door, but on the few occasions that...

Nov 2022
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Manager

Functionality and Upgrades

Quadax doesn’t send out enough advanced notice for things. Sometimes there is no training offered...

Nov 2022
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Analyst/Coordinator

Service and Support

The support is really great. Everything is stateside, so there are no language barriers, and there...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes when we do upgrades, some things break, and that can be frustrating. Also, we do wish we...

Nov 2022
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Director

Other Observations & Comments

We have had a few issues with missing remittances in Xpeditor, and the process has not been very...

Nov 2022
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Director

Relationship

Quadax is easy to work with. I have representatives that call us back almost immediately if we have...

Nov 2022
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Director

Service and Support

I like Quadax’s support. Every time something comes up, Quadax is on top of things. They make...

Nov 2022
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Director

Functionality and Upgrades

Quadax gives us updates every week. Xpeditor is user friendly and straightforward. My new staff...

Nov 2022
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Manager

Service and Support

One of Quadax’s biggest assets is their customer service. The vendor is extremely customer service...

Nov 2022
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Manager

Functionality and Upgrades

I rely on Xpeditor quite a bit because when we find a problem, I can write and edit something today...

Nov 2022
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Manager

ROI / Cost (care and feeding)

Quadax keeps me from having to stay on top of changes with NCCIs and edits from the OCE because...

Nov 2022
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Manager

Functionality and Upgrades

In using Xpeditor, we have seen a big decrease in our days in A/R. The system is user friendly, and...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Quadax is very good at helping us walk through any issues that we have so that claims will at least...

Oct 2022
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Manager

Relationship

Due to our regular meetings with Quadax, we have been able to circumvent many issues. The vendor...

Oct 2022
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Manager

Service and Support

Our customer service personnel at Quadax are generally available and ready to help, even if our...

Oct 2022
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Analyst/Coordinator

Implementation and Training

For ongoing training, Quadax incorporated something called lunch-and-learn sessions. Quadax does...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Xpeditor is a very user-friendly system. Our organization has been through several systems, and I...

Oct 2022
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Analyst/Coordinator

Service and Support

The support is good. I am always able to get in touch with the support people when I need to. I can...

Oct 2022
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Analyst/Coordinator

Relationship

We meet with our representative regularly, and anytime anything comes up, we shoot them an email so...

Oct 2022
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Analyst/Coordinator

Service and Support

I like how Quadax works with us as a client. They are always willing to work with us to help us come...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I am very satisfied with my clean claims rate, and that is because Xpeditor has helped us to get...

Oct 2022
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Manager

Other Observations & Comments

I haven’t seen a whole lot of new innovations and changes. The solution keeps up with all the little...

Oct 2022
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Manager

Functionality and Upgrades

It would be nice if Xpeditor did have the option for clean claims to go out on their own without...

Oct 2022
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Manager

Functionality and Upgrades

We don’t have many issues. We don’t do a whole lot of reporting out of Xpeditor except for our clean...

Oct 2022
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Manager

Service and Support

The person I work with regularly is really good about getting back to me. We have had some changes...

Oct 2022
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Analyst/Coordinator

Relationship

We work closely with our representative at Quadax.

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Xpeditor is easy to use, manage, and work through. There are a lot of things within Xpeditor that...

Oct 2022
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Analyst/Coordinator

Relationship

Sometimes Quadax asks us for suggestions for enhancements and things like that. There were some...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

In Xpeditor, we want the ability to be able to bring up multiple claims at a time. When we search...

Oct 2022
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Director

Other Observations & Comments

We have had issues with receiving remittances through Xpeditor, but those issues might not be the...

Oct 2022
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Director

Relationship

Quadax makes sure to send someone out quarterly for our training, and they have quarterly calls with...

Oct 2022
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Director

Relationship

We have never had Quadax tell us that the product could do something that it couldn't do. Quadax is...

Oct 2022
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Director

Other Observations & Comments

I have contact with our sales representative for Xpeditor's service piece, but I don't know that I...

Oct 2022
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Director

ROI / Cost (care and feeding)

Quadax recently made some contract changes. Since then, they have avoided charging us for every...

Oct 2022
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Manager

Service and Support

Our representatives are really easy to work with, knowledgeable, and personable; if a representative...

Oct 2022
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Manager

Implementation and Training

The system is easy to set up because Quadax works with us and helps to set things up. The vendor...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Our biggest uses of the product are correctly getting claims out the door to the payers and getting...

Oct 2022
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Manager

Implementation and Training

We didn’t care for Quadax’s denial management product. When we used that product, we had to set up...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The thing I like best about the product is probably that we can create our own edits. If we need to...

Oct 2022
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Manager

Relationship

Quadax is very proactive. If they have upcoming changes, they let us know. They are usually ahead of...

Oct 2022
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Manager

Functionality and Upgrades

Everybody in our organization is very complimentary of Xpeditor. They all love it; things are so...

Oct 2022
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Manager

Service and Support

Our support staff is excellent. They are very quick, and if they don’t have an answer for us, they...

Oct 2022
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Manager

ROI / Cost (care and feeding)

The product brings information over better than our old solution. We really like it. When I work a...

Oct 2022
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Analyst/Coordinator

Service and Support

We usually don't have any problems with Xpeditor, but if we do and we reach out to Quadax, they are...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, Xpeditor has been doing well. We do have one problem when we put somebody in....

Oct 2022
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Manager

Lessons Learned

Xpeditor is pretty straightforward. There isn’t much that Quadax could improve because I think that...

Oct 2022
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Manager

Service and Support

I love Quadax; their people are fantastic. When we have issues, we can call them. And most of the...

Oct 2022
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Manager

Service and Support

I have had a hard time with Quadax's remittance advice. I understand the vendor's charges for it...

Oct 2022
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Manager

Implementation and Training

We receive a lot of notifications on the different training sessions that Quadax offers. They offer...

Oct 2022
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Manager

Functionality and Upgrades

I would like Quadax to have more secondary billing options. That is a big topic. I would eventually...

Oct 2022
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Manager

Service and Support

I would like to give a lot of credit to the customer service people who we talk to from Quadax. Our...

Oct 2022
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Manager

Functionality and Upgrades

I don't have any complaints about Quadax or their remittance engagement. Quadax is very good in that...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Quadax is fair when it comes to charging us extra for things. Everything was free during our initial...

Oct 2022
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Manager

Service and Support

Quadax offers a lunch-and-learn session every month.

Oct 2022
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Manager

Functionality and Upgrades

I like the edits that we get when the claims drop into Xpeditor. I like how quickly Quadax gets...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Quadax has an implementation team, and I am sure that the vendor has made massive improvements to...

Sep 2022
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Analyst/Coordinator

Relationship

I work with our representative from Quadax. That person is available. When I contact them, I usually...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that we can write some of our own edits in the system. If we have limitations with the...

Sep 2022
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Analyst/Coordinator

Implementation and Training

The ongoing training is better than it was. In the beginning, the training was a little rough, but...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I am extremely satisfied. The product is pretty easy to use.

Sep 2022
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Analyst/Coordinator

Service and Support

Quadax takes care of my emails and gets ahold of me when I have issues. If I call the technical...

Sep 2022
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Analyst/Coordinator

Relationship

Quadax sends out newsletters, updates, and little blurbs. The vendor is always updating us if the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

My wish-list item would be less generic remarks. If there is an issue, the vendor should have more...

Sep 2022
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Manager

Relationship

I like Quadax. I have never had a problem with vendor.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The reporting would be better if hospitals and physicians could be split on reporting. That could be...

Sep 2022
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Manager

Functionality and Upgrades

Xpeditor works pretty well, and I like certain functionalities that it has. Medicare patients who...

Sep 2022
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Manager

Implementation and Training

Quadax should provide more intensive training on what reports are out there. Sometimes following the...

Sep 2022
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Manager

Functionality and Upgrades

Xpeditor's biggest strengths lie in the front-end edits that help send claims out the door. The...

Sep 2022
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Manager

Functionality and Upgrades

I haven’t had any trouble with Xpeditor.

Sep 2022
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Manager

Future Outlook

I am very satisfied with the product and would highly recommend it.

Aug 2022
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Manager

Functionality and Upgrades

We haven't had any training on Xpeditor for a while because everybody is so used to it, and we don't...

Aug 2022
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Director

Service and Support

We have had some projects with the vendor in which we have hit some bumps. Sometimes, there is a...

Aug 2022
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Director

Interfacing and Integration

The system supports our EDI claims scrubbing and our connections to payers, and for the most part,...

Aug 2022
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Director

Functionality and Upgrades

If there is something that we are not able to build in our EMR, or if Xpeditor may have another type...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The user interface is horrible. Adding coordination-of-benefits information to secondary claims is...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Claim errors when claims aren't balancing are vague, and we aren't told how to fix the problem. The...

Jun 2022
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Director

Implementation and Training

We went live on Xpeditor during the COVID-19 pandemic, and the vendor was wonderful. Our...

Jun 2022
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Director

Service and Support

The vendor’s maintenance for the product has been outstanding. They come on-site to look at all of...

Jun 2022
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Director

ROI / Cost (care and feeding)

Our clean-claim rate has jumped phenomenally with Xpeditor compared to our old system. Our A/R days...

Jun 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Quadax has struggled to keep up with our growth and our increasingly complex business requirements....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Xpeditor is really easy to use. We can control our own destiny with the product, and we can write...

Jun 2022
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VP/Other Executive

Relationship

Quadax’s customer service model is hands down the absolute best. Quadax has some old-school folks...

Jun 2022
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VP/Other Executive

Service and Support

Quadax does lunch-and-learn sessions, user summits, and yearly user-group meetings that are always...

Jun 2022
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VP/Other Executive

Service and Support

Quadax’s support team is only available until 5 p.m., and revenue cycle folks are usually working a...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Some of Quadax’s secondary reporting could use some improvement. Quadax gives us the original total...

Jun 2022
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Director

ROI / Cost (care and feeding)

We have challenges with reporting in the product, and we need more dashboards. There has never been...

Jun 2022
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Manager

Relationship

A lot of little issues have been going on in the past few months. We have had to contact the vendor...

Jun 2022
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Manager

Functionality and Upgrades

Xpeditor works well. It flags corrections, it has all the modifier alerts, and it makes sure that...

Jun 2022
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Manager

Technology

Xpeditor is a nice product, but it could probably use a bit of freshening. The workflows are a...

Jun 2022
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Manager

Service and Support

Interacting with Quadax can be cumbersome. The vendor rapidly expanded. They used to be fairly...

Jun 2022
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Director

Service and Support

Xpeditor was moved to a new platform, and that caused a lot of problems. There was good...

Apr 2022
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Director

Relationship

Our Xpeditor contact is good about following up with emails and letting me know when they are going...

Apr 2022
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Director

Functionality and Upgrades

There is a certain level of detail in Xpeditor that we want to have but aren't currently seeing, so...

Apr 2022
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Manager

Functionality and Upgrades

Xpeditor is very user friendly, and I like it. I can make edits if I need to, and I don’t have any...

Feb 2022
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Director

Functionality and Upgrades

Xpeditor does well for our physician group, but the billing the physicians do is fairly simple. Our...

Feb 2022
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Director

Functionality and Upgrades

Working with facility data has been a struggle for me in the product. We have worked through a lot...

Feb 2022
||
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Director

Relationship

The vendor has apparently lost a lot of staff. I understand that because everyone has had struggles...

Feb 2022
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Director

Functionality and Upgrades

The product is not as user friendly as another product I have used. Xpeditor is very busy. The...

Feb 2022
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Director

Functionality and Upgrades

Some of the custom edits in Xpeditor have been challenging. In a previous product, we could write...

Feb 2022
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Director

Functionality and Upgrades

The product is a good system, but there are a lot of things that used to be easy but have now slowed...

Feb 2022
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Director

ROI / Cost (care and feeding)

If we have to do more work on something than we thought we would, the vendor is good about giving us...

Feb 2022
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Director

Service and Support

In the past, we have gotten the vendor's executives involved when we have had some major issues, and...

Feb 2022
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Director

Lessons Learned

I can't see the vendor changing how the system works. Unless the vendor gets somebody into...

Feb 2022
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Director

Lessons Learned

I wish I had spent more time looking at some of the small things rather than the big things when we...

Feb 2022
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Manager

Relationship

Quadax does not nickel-and-dime us. We have been very pleased with how that is working out. The...

Feb 2022
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Director

Functionality and Upgrades

The product works for what our needs are, but in a previous life, we didn’t use it. That is because...

Feb 2022
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Director

Functionality and Upgrades

I have had some issues recently with the vendor's reports, and the vendor has attempted to find...

Feb 2022
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Director

ROI / Cost (care and feeding)

Quadax gets us for everything. If we want to do editing or do a special edit, we know that the...

Feb 2022
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Director

Service and Support

I love the customer service that Quadax provides. We get great customer service when we have an...

Feb 2022
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Director

Implementation and Training

The implementation was as smooth as implementations can be. Xpeditor wasn't ready just straight out...

Feb 2022
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Director

Interfacing and Integration

It is hard to support our integration goals when we constantly make changes, so Quadax does well....

Feb 2022
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Director

Functionality and Upgrades

From a claims perspective, Xpeditor has great edits built in it, and we can work them from there,...

Feb 2022
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Director

Functionality and Upgrades

Xpeditor has been a very good product for us. It has given us everything Quadax promised, so I can't...

Feb 2022
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Director

Relationship

We don't have a lot of issues, so we don't have to deal with a lot. Sometimes we have to ask for...

Feb 2022
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Manager

Functionality and Upgrades

Once we get the filters set up and spend the day in the system, it is pretty easy to work in. We...

Feb 2022
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Manager

Service and Support

Even with COVID-19 and things shutting down, the vendor was still able to respond to calls and...

Feb 2022
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Manager

Functionality and Upgrades

We have come a long way with the system, though there is still some more work to do. We have noticed...

Feb 2022
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Manager

Functionality and Upgrades

I like the system for the different types of workflows we can create for end users. We can create...

Feb 2022
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Manager

Win/Loss - Why they were selected (by current clients)

I would buy this product again. We looked at several systems, and there was another product we liked...

Feb 2022
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Manager

Relationship

We work really closely with the vendor. They do on-site visits a few times a year, and now with...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The vendor has been willing to work with us and negotiate prices. They don’t overcharge us and have...

Feb 2022
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Manager

Implementation and Training

The implementation of the product went really well. I would rate the vendor's training highly. They...

Feb 2022
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Manager

Interfacing and Integration

The system does a nice job of integrating. The only improvement that we would like to see is having...

Feb 2022
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Manager

Functionality and Upgrades

The product is really nice. It does a lot and has a lot of options. The system is very easy to use...

Feb 2022
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Manager

Functionality and Upgrades

There are some things I would love to see in the system that we can’t currently do, but the system...

Feb 2022
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Manager

Service and Support

The vendor's phone and web support is very good. The support people are very responsive. They are...

Feb 2022
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Manager

Functionality and Upgrades

We can hold claims in the system while the vendor is working on them. That is nice. Xpeditor makes...

Feb 2022
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Manager

Functionality and Upgrades

The thing that I like most about Xpeditor is that we can build our own rules ad hoc to either hold...

Feb 2022
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Director

Service and Support

We have been really pleased with Quadax. Their support is great. We haven't had any issues that the...

Feb 2022
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Director

Implementation and Training

We implemented the system during COVID-19, so everything had to be virtual. That wasn't ideal, but...

Feb 2022
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Director

Functionality and Upgrades

The system is very user friendly. We wanted a product that could work with our EMR, and Quadax had...

Feb 2022
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Director

ROI / Cost (care and feeding)

Xpeditor tells us when a reimbursement misses the estimate by a certain amount. We had a pretty big...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I really enjoy using Xpeditor. It is a great tool, and it is easy to use. The solution has really...

Feb 2022
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Manager

Service and Support

I love Quadax's support. Whenever I have to log a help desk event or ticket, the vendor is very...

Feb 2022
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Manager

Implementation and Training

The only complaint that I ever have with Quadax is that they do periodic updates. Occasionally,...

Feb 2022
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Manager

Service and Support

Quadax is very easy to work with, and they can integrate their system with all kinds of vendors....

Feb 2022
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Manager

Functionality and Upgrades

We have had Xpeditor for quite some time, and I don't know how we can live without it. We love it....

Feb 2022
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Manager

Service and Support

Issues come up a lot with electronic billing, and the vendor is always quick to respond and correct...

Feb 2022
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Manager

Relationship

Xpeditor has claims-attachment features. Quadax is working on more enhancements, such as attaching...

Feb 2022
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Manager

Functionality and Upgrades

The only thing that could be improved is when we do the claims edit and there is an edit code,...

Feb 2022
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Manager

Functionality and Upgrades

Xpeditor has awesome, detailed reports, and we can create our own reports for whatever we are...

Feb 2022
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Manager

Relationship

Our leadership holds a high standard for us and requires our clean-claim rate to be very high....

Feb 2022
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Director

Service and Support

Quadax sends us updates whenever they make table updates or do a version change. They will send out...

Feb 2022
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Director

Functionality and Upgrades

We are extremely satisfied with Xpeditor. The system often has edits built that we haven't even...

Feb 2022
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Director

Service and Support

We don't talk much to the support staff on the phone. To be honest, they completely annoy us with...

Feb 2022
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Director

Relationship

We have very direct relationships with the vendor executives. Anyone on my team can reach out to...

Feb 2022
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Director

ROI / Cost (care and feeding)

Quadax has a charge for every claim and every postage. Even though they charge for every little...

Feb 2022
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CFO

ROI / Cost (care and feeding)

Quadax avoids nickel-and-diming. They tell us what they are going to charge us, and that is what...

Jan 2022
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CFO

Functionality and Upgrades

When I run reports, I would like there to be an option to exclude duplicate claims. That is my...

Jan 2022
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Analyst/Coordinator

Implementation and Training

Our billers find the system to be user friendly. Quadax has started to host some webinars to show...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

The system is user friendly. It looks like a claims form. Xpeditor is a quality product, and the...

Jan 2022
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Analyst/Coordinator

Relationship

We have a vendor representative who is easy to get in touch with and comes on-site regularly. When...

Jan 2022
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Analyst/Coordinator

Relationship

I have direct access to some of the higher-ups. We have a lot of access to the vendor organization.

Jan 2022
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