Xpeditor Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Relationship
We have been with Quadax for many years. We have had challenges, and there have been ups and downs....
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Culture, Value
Quadax failed to tell us that we were missing some information, and that meant that a service we...
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Relationship
Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...
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Product
We can get many types of reports out of the system. There are probably hundreds of options, and...
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Relationship
At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...
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Value
Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...
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Relationship, Operations, Product
Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...
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Operations, Product
There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...
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Loyalty
We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...
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Relationship
There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...
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Relationship
If I call, the vendor's people are very helpful on the phone. In the past six months, I have...
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Relationship
We have a new representative. Our old representative was a very nice person. Sometimes I felt like...
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Operations, Product
We went live with a new process in the past, and there were some bumps along the way and things that...
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Relationship
Quadax implemented a new customer service platform, which has been terrible. They used to have a...
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Product
In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...
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Relationship, Product
We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...
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Operations
When we ask for training, Quadax will give it to us, but we have to initiate the conversation.
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Operations
I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...
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Operations
It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...
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Product
Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...
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Product
Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...
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Relationship
Quadax could get better at communication. They send out a lot of emails already, and that is...
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Product
We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...
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Product
With Quadax, we are missing some of the reporting I would like. The claims could probably have more...
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Product
I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...
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Relationship
The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...
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Product
The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...
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Relationship
Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...
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Relationship, Product
I would suggest to the vendor to possibly look into the coordination of benefits section on the...
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Relationship, Product
Quadax put a new tracking system in for tickets or problems with accounts. That system has been...
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Relationship
Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...
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Product
I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...
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Relationship
Quadax recently made changes in our area to the EDI department, our support, and our representative....
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Product
Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...
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Operations, Product
With multiple providers, we have client codes and stuff like that, so I would like to have a better...
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Relationship, Operations, Product
I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...
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Culture, Relationship
Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...
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Relationship, Product
There isn't a lot of change with the delivery of new technology, but if something does come down,...
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Relationship
When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...
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Product
Some of the screens and some of the reports are just not user friendly to read. We have been using...
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Value
I would tell a peer looking to purchase the solution that it is a product that does work. It...
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Product
The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...
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Product
What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...
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Product
With Xpeditor, there are always options to look at how the different users, financial classes, or...
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Operations
The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...
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Product
The vendor covers everything I need when it comes to claims functionality. I like that I can drill...
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Product
With some of the reporting, I would like it to be a little more detailed and automated. I would like...
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Culture, Value
With Quadax, everything is one charge no matter what we call for.
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Relationship
We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...
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Loyalty
The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...
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Relationship
People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...
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Loyalty, Product
The vendor is expanding the decision intelligence part of their product, and that part is easy to...
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Product, Value
I use Xpeditor to get our clean claims rate. It is nice to be able to see errors. We have calls with...
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Relationship, Operations
Our Quadax representative is good about doing all our training.
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Relationship
Quadax is proactive. I get emails frequently if something is going on.
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Operations, Product
Overall, I like how Xpeditor is easy to navigate once people learn it. There is still a lot of stuff...
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Loyalty, Relationship
I would recommend Xpeditor. The vendor has great customer support. The product usually works very...
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Product
Some of the reports are cumbersome and difficult to run. Many of them cannot be automated to come to...
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Relationship, Product
We would like reports that show us the productivity of the workers, the dollar amount of claims that...
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Loyalty, Relationship, Product
With the new changes in the Provider Network Management system, we are no longer able to make...
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Value
Any additional products we would like, such as a claim management system that can tell us whether a...
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Relationship
There have been a few issues with upgrades, with claims on our side, and with things that we have...
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Relationship
When we have issues, we have to file tickets, and the vendor’s ticket process is a bit cumbersome....
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Product
We don't get many new things for the product. Everything pretty much stays steady.
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Relationship
Usually, if we are having problems, our representative and their direct boss will get right on with...
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Product
There is always room for improvement with anything, but Xpeditor has a lot of improvements over our...
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Product
On the aging report that is generated in Xpeditor, we can pick aging dates from 3 days up to 30 days...
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Operations
Quadax made a lot of efforts to try to give us all the training that we needed, but there probably...
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Relationship
Quadax’s customer service has been top notch. They do regular site visits. We have a dedicated team...
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Relationship, Operations, Product
We have hiccups a lot, but those are not necessarily driven by Quadax; they are driven by the payers...
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Relationship
We changed our contact person at Quadax. The new person is learning things, but we were so confident...
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Operations
Our initial implementation was on us, and we had a great implementation specialist who worked very...
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Value
Quadax is very good at avoiding charging for every little thing. They tell us right up front if...
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Relationship
Everybody could do better on support. It depends on how busy Quadax is, but the web support is...
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Product
With integration, if there is something we can do in our system, we want to do it, but if we can't...
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Loyalty, Product, Value
I have always enjoyed Quadax. We have goals for our A/R days, and we get really close, have a...
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Relationship, Operations, Product
Quadax does updates regularly. I can't say much about the new technology; the technology is just...
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Loyalty, Product
The claims reporting feature that I find particularly beneficial is the one that identifies the...
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Product
We have the best of both worlds because we have the claims section and also the denials section. We...
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Relationship, Product
My one issue with Xpeditor is that sometimes when the claims return to providers, we don't always...
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Loyalty, Product
When the claims are returned to the providers, they come directly into the Xpeditor queue, and we...
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Product
Xpeditor is user friendly. We can search by claims by name, dates of service, and type, and then all...
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Relationship
Sometimes the vendor's communication about upgrades is later than it should be, and we find out...
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Relationship, Value
For the most part, Quadax does well with not charging for every little thing. The Quadax...
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Product
We can set Xpeditor up to our specifications. It is very user friendly, but maybe that is just...
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Relationship
Recently, we have needed to add some access to Xpeditor. I reached out to the representative who I...
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Product
I love the reporting on the payer-rejected claims available in Xpeditor. It breaks the claims down...
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Product
It is very easy to find things in Xpeditor, and I like the ease of how it is set up. The solution...
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Relationship, Product
One of the biggest hang-ups that we have in Xpeditor is when we are working on a remittance with an...
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Relationship, Product
When there was an issue with the solution, it took weeks for anything to be done. Because of that,...
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Culture, Product
There are some Quadax-generated standard reports where I can see how much money we billed out at a...
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Operations, Product
Quadax needs to update their edits. Their edits are good, and I will give the vendor kudos for...
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Product
There are some limitations to Xpeditor that I was not aware of when we purchased it. For example, we...
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Product
We like the clear look of the explanations of benefits. Quadax has made those very easy to read and...
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Product
I was very disappointed with some things after we went live. For example, Xpeditor has a tool where...
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Operations
Quadax was very good in our implementation phase, and the people who came on-site and integrated the...
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Relationship, Product
When it comes to integration, Quadax’ stance is that we need to do all we can in our other solution...
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Relationship
The vendor that we worked with before was horrendous, so the folks at Quadax are 100% better than...
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Relationship
When I reach out to Quadax, I expect them to be knowledgeable of the industry as a whole, not just...
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Relationship, Operations, Product
The product's upgrades have been seamless. If there are any upgrades, we don't notice a problem. If...
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Relationship
The support is very good. We have not had any problems with customer service. We have one person we...
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Product
The product is pretty user friendly. The reports that we can run out of it are good and tell us what...
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Relationship, Product
My biggest problem with Xpeditor is that when I get a claim rejection, I get a code about the reason...
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Product
Xpeditor seems very antiquated compared to a lot of the other programs that I have used. Other...
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Relationship, Product
I find it hard sometimes to find the reports and the different things that I need to find in...
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Product
The individual Medicaid areas all seem to request for claims to be submitted differently. I don't...
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Relationship, Operations
I would like more communication from Quadax when updates are done, and I would like the actual cheat...
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Product
We have started looking at our takebacks. Claims that have been reversed are taken back in an EOB....
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Product
I would like to be able to see more clearly whether the files that I have tried to upload have...
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Culture, Relationship
We provide a certain specialty, and the vendor told us that they could handle that specialty....
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Culture
Quadax was pretty clear about what they were going to charge us and how they were going to do that....
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Product, Value
Xpeditor is leaps and bounds above our last clearinghouse. It helps us catch a lot of billing errors...
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Relationship, Operations
I like Quadax. We had a representative from Quadax assigned to us when we first came on board, and...
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Relationship
Quadax strives to be a good partner. One thing I like about our clearinghouse is that when there is...
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Operations
We can create rules in the system about what we want to audit our claims on. Quadax needs to do a...
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Culture
Quadax’s prices are fair. We had a few questions on invoices, but things were explained in an easily...
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Product
Xpeditor can be a little cumbersome sometimes. There are various places where we have to go to...
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Relationship, Operations
When we need something from Quadax, we email some of the people who helped us implement the...
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Operations
Quadax’s normal implementation processes generally take much longer, but they were able to speed...
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Culture, Relationship
We have had some challenges with a certain entity, but Quadax has always been in communication in...
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Product
Xpeditor does what it needs to do on its end to scrub or correct the claims for state laws that are...
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Relationship, Operations
Quadax has been very helpful so far. Everything went great with the implementation of Xpeditor. We...
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Operations
Some of the things in Xpeditor were a little confusing without training. It was good once we got the...
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Culture, Product
Xpeditor works exactly like Quadax said it would. I would tell someone that as a clearinghouse,...
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Product
Xpeditor works really well. The solution has reporting on whether the claims were expected and...
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Relationship, Product
Quadax has been changing some things, and right now, their denial management piece doesn't have some...
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Culture, Relationship
We have some strange issues at times. For example, if a payer rejects a claim but the claim doesn't...
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Product
The vendor’s reports look great, but we don't ever use them. Other than the reports, I like...
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Product
Xpeditor’s integration works great. It pops back into our EHR and lets us know when a claim has been...
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Product, Value
The product is great until it comes to secondary claims. For every insurance company, things have to...
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Product, Value
The product is great. It makes my life easier because I get more clean claims out the door. I think...
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Product
There is one thing I wish we had better access to. In our old system, we could hit a button and...
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Product
On the clinic side, there can be a bit of lag when we are downloading claims with Xpeditor.
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Operations, Product
It seems like there are many different ways we can set things up. I wish the vendor were more...
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Operations
The vendor should offer some additional training or guides on how to utilize some of the setups we...
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Product
I like the ease of use of the initial claim aspect of the product. I have used that myself as an...
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Product
The remittance side of the product is very easy to use and manipulate to find what we need. We can...
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Value
We have not had any problems with Xpeditor. It is pretty smooth. We only pay a yearly fee. That is...
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Operations
The initial training from Quadax was good, but they don’t offer a lot of other training, at least we...
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Relationship
Quadax is my favorite vendor ever. Their support is phenomenal and far better than the support of...
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Product
Xpeditor is outstanding. It has very robust capabilities, and there isn't anything that the vendor...
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Culture
Quadax is very transparent, fair, and up-front in their pricing. If I request something that...
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Relationship, Operations
If I have an idea about something for the system, Quadax is very good at sending my idea to their...
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Loyalty
We decided to move away from Quadax's system because we wanted to consolidate our systems.
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Loyalty, Relationship
I would never voluntarily switch away from Quadax. They have great customer service, and they are...
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Product
I like the ability to edit claims through Xpeditor, and the information that it gives us back in the...
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Loyalty
We switched to Quadax because I liked Xpeditor much better than the clearinghouse my organization...
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Relationship, Product
I love Xpeditor. Quadax works so well with us from a customer service standpoint if we have any...
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Product
We like the appearance of Xpeditor and being able to create statuses to hold our claims if there is...
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Relationship
We recently got new representatives, and they are still learning the process for our facility....
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Relationship, Product
I have worked personally with several clearinghouses, and Xpeditor by far exceeds the solutions I...
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Value
When we needed something edited in Quadax, we used to get charged, and they would build the custom...
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Relationship
Our Xpeditor representatives are always very good at letting us know what changes are coming with an...
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Relationship, Operations
Since we have been with our EHR vendor, we haven't used as many Quadax reports as we used to because...
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Relationship
We have a very great relationship with our leaders at Quadax. One of the major leaders who has been...
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Loyalty, Product
I like the detail Xpeditor provides when I am looking at reporting. If I want to look at all my...
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Relationship
The Quadax representatives could have better communication with us. That seems to have gotten worse...
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Culture, Operations
Sometimes when Quadax rolls things out, it seems like not everything was looked at. I don't know...
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Operations
The process to integrate Xpeditor with our EMR is not moving as quickly as we would like it to....
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Relationship
We love Quadax’s executive involvement. When we ask them for things, they are very quick to help us....
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Relationship
This might not be all Quadax’s fault, but I have been having some rejections lately, and I don’t...
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Relationship, Operations
I used to have one Quadax representative that I would go to for everything, and they were really on...
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Relationship
Quadax changed the support process, so if we have a question or a problem, we can call in. Then a...
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Relationship
Businesses, including Quadax, are short staffed, and that is the way things are.
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Product
Xpeditor is pretty simple to use, and as long as the claim is clean, getting claims out the door is...
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Relationship
Quadax recently updated their client services portal, and that has been extremely difficult. They...
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Relationship
It seems like the vendor's staff members lack knowledge. We don't really have a go-to person from...
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Culture, Loyalty, Relationship, Product
We have had a lot of issues with the system recently. We aren't getting our electronic remits. We...
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Relationship, Operations
Quadax has classes I can take online for training. I have a few representatives from Quadax who will...
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Relationship
Quadax is my go-between for my state's department of Medicaid, who we can never get ahold of. Quadax...
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Loyalty, Product
We had our last solution for years, and Xpeditor is so much better than it; it scrubs our claims a...
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Relationship
I like Quadax’s edits, and their research on edits for claims impresses me. I like the level of...
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Culture, Relationship, Product
There are some instances where we can have a lot of missing remittance files. I don't know exactly...
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Operations
We really haven't had any ongoing training from Quadax. That is not to say they haven't put training...
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Relationship
Xpeditor is a very easy system. Quadax is pretty good at sending emails when they find things have...
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Relationship
Nobody is going to call and ask what I think of Quadax. If somebody wanted to talk about patient...
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Culture, Product
Xpeditor works as designed. I don't think we have any issues with it. We have issues with payers not...
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Product
We had a backlog of remittances, and Quadax had to work out bugs and stuff with Medicaid to get...
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Product
Our old product did things so much better than Xpeditor does. Xpeditor is adequate, but the other...
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Culture, Product
Recently, we have had a lot of trouble with getting remits. Some of that has been because of payers,...
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Operations, Product
Quadax did an upgrade recently, and that upgrade has been difficult to say the least. It has caused...
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Relationship
I am not going to shout that we use Xpeditor from the mountaintops, but if someone were to call me...
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Relationship
The vendor's support is actually really good. However, the vendor doesn't always have answers when...
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Relationship
We used to be able to see all of the cases and tickets that had been sent to the vendor by any...
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Relationship
Most of the stuff we receive from Quadax is reactive, or they just share what they hear from other...
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Relationship
We have a few representatives at Quadax that we communicate with all the time, but I don't know...
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Loyalty
If someone wanted to do electronic billing, I might recommend Xpeditor. The product is fine, and we...
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Relationship, Product
The claims challenges we have encountered haven't been Quadax's fault. Our issues have been with...
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Operations
Quadax constantly does updates. Occasionally, they will have to pull back on an update when they...
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Relationship
I have never had an issue with Quadax's support. The vendor is transparent about the people above...
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Product, Value
Xpeditor does pretty well on claims statusing, and it is pretty good with Medicaid changes. We send...
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Relationship, Product
We can't send electronic attachments with claims in Xpeditor, and our vendor has told us we can't do...
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Relationship
Quadax has probably spoiled me for a lot of vendors because Quadax is on top of things when we file...
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Relationship
We have had a lot of issues with a payer, and Quadax has been 100% helpful in keeping us updated and...
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Product
I use the product’s reporting function a lot, and it is very easy to navigate. I love that we can...
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Relationship, Operations
If something has changed within their functionality, Quadax updates us so that we can get the...
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Relationship, Product
Any statuses that we get back from Quadax go right back into our EHR, and I have never had issues...
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Relationship
We have an account representative from Quadax that we meet with regularly. It doesn't matter if we...
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Relationship, Operations
The vendor has regular lunch-and-learn meetings, and I hope they continue those meetings because...
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Relationship
I have worked with a lot of billing systems, and Xpeditor is the best I have ever worked with. We...
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Relationship
I have been using Quadax for many years, so we have had many representatives in the time I have been...
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Relationship, Operations
In terms of upgrades, there really hasn't been anything new or improved with Quadax. The changes the...
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Relationship
Quadax is really good at sending out emails with payer notices and things like that.
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Relationship
If Quadax improved their ticketing system and their support, then we would be happier.
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Product
The Xpeditor product is very user friendly in viewing and fixing the claims compared to other...
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Relationship
We aren't happy with the customer service that we have received from Quadax or the ticket system...
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Relationship
Quadax’s lack of understanding of certain specialties has caused issues in the past with our claims...
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Relationship, Operations
The vendor’s greatest strength is the ongoing support we get because we have recurring meetings with...
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Product
We love the way that the queues are set up. We can personalize them for the users. We also like the...
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Relationship, Product
The vendor’s reporting tools are great because of the variety of ways that they can report different...
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Culture, Relationship
Quadax is really good at getting back to us and working through issues with us. They are always on...
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Culture, Relationship
The vendor does the best they can with remittance management. They do the best they can to satisfy...
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Culture, Value
Quadax is very clear with their up-front charges. If there is something that we need to have done,...
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Relationship
Quadax is constantly in touch with the insurance and healthcare industries. Quadax's involvement...
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Operations, Product
I like the simplicity of Xpeditor. It was easy to train people on Xpeditor, and it flows well....
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Relationship
Xpeditor is an extremely important part of what we do in the billing department. We go to Quadax to...
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Relationship
I love the vendor’s support team. They are very helpful, they will call back, and I am able to...
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Loyalty, Value
If another hospital were looking for a vendor, I would absolutely suggest Quadax. I have been...
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Relationship
We lost our Quadax representative. That person was phenomenal, but the vendor is still looking for a...
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Relationship, Operations
When the vendor comes on-site, my staff members have questions ready about anything that we need to...
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Relationship, Product
The vendor has added a denial management queue for us. Our claims that have been denied and have...
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Loyalty, Relationship
We have a really good relationship with Quadax because we have so many different programs and we...
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Loyalty
As far as I know, Quadax is part of our long-term plans. Xpeditor has been working well for us so...
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Relationship, Product
Xpeditor's biggest strength is the fact that it is easy to use. It gives us our edits when we...
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Product
Some of our staff members are more comfortable with the product because they use it more than others...
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Relationship
Quadax is good at proactive service. If we need to know something, there is a message on our board....
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Relationship, Product
Sometimes the Xpeditor claim status is not very clear. We would like to see more specific denial...
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Operations
We would like to see Quadax offer training maybe at two different times rather than only one time a...
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Relationship
Time frames were always a concern of ours with Quadax. They have always kept their promises, but the...
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Operations
Xpeditor is very easy to use, and the workflows are straightforward. With the appropriate training,...
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Relationship
We had a few escalated meetings with Quadax. They escalated things to their senior leadership, who...
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Loyalty, Relationship
We decided Xpeditor was no longer a good fit for our organization. We saw a lack of vision with...
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Loyalty, Value
Xpeditor could use some reporting improvements. Our satisfaction with Xpeditor’s strength of...
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Product
There is not a lot of integration with Xpeditor.
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Culture, Relationship
Quadax is a long-term vendor with us, and they have a pretty good footprint in our state. They are...
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Relationship, Product
Xpeditor’s reporting is very lacking. The system doesn't have the ability to get at the data, and it...
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Operations
We don’t get a lot of training from Quadax.
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Product
I very much like Xpeditor for the end user because it gives them a visual of what a UB04 form looks...
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Product
Xpeditor’s upgrades come on a regular basis, and Quadax tells us what differences are going to be...
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Culture, Relationship
We have regular meetings with our Quadax representative to go over our clean claim rates, and that...
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Operations
I would like to see more training videos on how to maneuver in Xpeditor. I have had to personally...
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Product
I like the product’s express fillers and the control I have now that I understand them better. As a...
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Loyalty, Relationship
Quadax has been very easy to work with. We are going to a new EMR, and getting information out of...
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Loyalty
We hope the product isn't part of our long-term plans, but we don't know what is better out there.
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Product
The system gives us good feedback on what websites show. Sometimes a commercial insurance will say...
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Operations
The system's implementation went really well considering that the vendor only had so much time to...
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Operations
We haven't received any other training for the system, but I don't know whether there would be...
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Product
Xpeditor is better than what we had before, but there are some things in Xpeditor that are really...
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Relationship, Product
We haven't asked for any new technology, and the vendor hasn't changed anything or given us anything...
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Relationship
The vendor does what we ask. If we have a support question, then they will answer it right away....
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Product
I would tell others who were looking into the system that it has the information that they need...
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Operations, Product
Xpeditor is an easy system to work with. The solution is easy to use once we learn how to navigate...
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Product
I would change the reporting functionality in Xpeditor if I could. I just don't know how to get the...
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Product
The solution is laid out very logically in each segment, and that makes Xpeditor very easy to use...
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Relationship
As we have discussed issues with Quadax, their responses have been that they don’t do certain types...
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Loyalty, Product
We do pretty well with the clean-claim rate and our denial rates. We want to be one of the industry...
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Value
External claim edits have worked for us pretty well in the past in modifying those where we have had...
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Product
The reporting tools we have in Xpeditor are very reactionary. In a sense, the product basically just...
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Product
We are currently only using Xpeditor for half of its capabilities. There is the ability to do a...
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Product
We have been doing really well with Xpeditor getting remittances back. Some of the opportunities are...
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Operations
We have actually done a few updates with Quadax, and those have been challenging. We were supposed...
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Relationship, Product
We have had external claim edits that were deleted from the system. So Quadax did not send our...
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Loyalty
We do not feel that we are advancing with the clearinghouse and partnership with Quadax. We are...
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Relationship
I have a representative that I can go through, and that person gets back to me very well. When I...
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Value
Our agings are very clean, and that is because we can do so much electronically. We are getting our...
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Product
The product is easy to move around in. The system has a good tracking tool where we can see claim...
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Value
The vendor’s costs are tier based, so I don't feel like they are nickel-and-diming us. There are no...
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Relationship, Operations
We had an in-person upgrade with Quadax, and we got everything taken care of, so we are extremely satisfied....
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Product
We have a few hiccups with integration, but for the most part, things are good.
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Relationship, Product
There is not a lot changing in our specialty, but whenever there is a change, the vendor is good...
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Relationship
Any time we call the vendor's customer service, a live person will answer the phone right away. That...
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Relationship
If Quadax knows that there is an issue with a payer or if there is something big going on, the...
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Value
Xpeditor's reports are okay. Sometimes, when we run a report, we can't get all of the information...
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Value
Quadax explained to us that our clean claims rate wasn't getting better because of the information...
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Operations, Product
Quadax does upgrades all the time. Occasionally, when they do an upgrade, they forget about...
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Value
We did a conversion, and that cost us a lot of money, even though we were supposed to save money by...
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Relationship, Operations
Quadax will send us an email when they are going to do an upgrade, but their upgrades usually don't...
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Product
The system is fairly simple to use. It worked for us for the things we needed to do during the...
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Culture
Sometimes, using Xpeditor is painful. We were told that we could just request EDI paperwork, and we...
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Product
Xpeditor does a really good job of reporting for us, and it is user friendly.
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Relationship
Our representative from Quadax is extremely helpful in answering any questions we might have. They...
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Relationship
Quadax does not always notify us in a timely manner about technical issues that other clients are...
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Relationship, Product
We have had technical issues with Xpeditor that put our billing team at a complete standstill, and...
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Culture
I think Quadax kept their promises to the best of their abilities. If we were looking at a legal...
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Relationship
Things are going well with Quadax, and they meet most expectations. For example, there have been big...
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Loyalty
We will be discontinuing using Xpeditor when we transition to another solution, so our partnership...
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Product
Xpeditor has reporting capabilities, which are nice, and we have a lot of custom reports.
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Value
Quadax pretty much charges us for every little thing. For example, one dissatisfying thing is that a...
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