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Xpeditor Comments
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KLAS Research Director - Dustin Cragun
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User Commentary

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Analyst/Coordinator

ROI / Cost (care and feeding)

I feel like we get a very good deal for what we pay. Quadax does a good job and is very reasonable....

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

Our department rarely knows when the vendor is doing an upgrade. Sometimes Quadax sends us emails....

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product functionality meets our needs. It does everything that I ask it to do, and if I have...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have had very few problems with Xpeditor. We can set it up according to however we want to do the...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

I would definitely recommend Quadax. We don’t have any problems with them. We have our vendor...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

We sometimes have to use a certain condition code to force things through, and then there aren't any...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

Quadax is always looking ahead. They just updated some of their reporting. We really haven’t gotten...

Jan 2021
(0)
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 or  to see details.

Director

Service and Support

Quadax has an excellent support team. We can either call or put in a ticket, and they respond...

Jan 2021
(0)
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 or  to see details.

Manager

Service and Support

If we were doing everything again, we could choose to go with Quadax. They are okay. Quadax has done...

Jan 2021
(0)
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Manager

Relationship

Quadax has had some turnover in multiple areas that has negatively affected customer service in...

Jan 2021
(0)
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 or  to see details.

Manager

Service and Support

We have an account representative who we meet with on a regular basis to go over events or issues...

Jan 2021
(0)
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 or  to see details.

Manager

Service and Support

When it comes to proactive service, Quadax has longer resolution times. Sometimes things drag. Some...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We don’t really work out of Xpeditor anymore. Everything is in our EHR, so things either release to...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product does very well. It is user friendly. The vendor makes some changes, but the product is...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Things are going pretty well with Quadax's system. The system is a little intimidating to new hires...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Interfacing and Integration

We recently went through an upgrade with another system, and Quadax made the integrative process...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Future Outlook

I think our satisfaction is going to stay at the highest score in a year from now. Quadax has been...

Jan 2021
(0)
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 or  to see details.

Manager

Relationship

We were assigned a new representative who is very inexperienced. Before, we had a long-time...

Jan 2021
(0)
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Manager

Relationship

I have access to support at any level of Quadax. I can contact a certain executive, and that person...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The ease of use with Xpeditor is fantastic. It is very easy to understand and operate. There aren't...

Jan 2021
(0)
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Manager

Service and Support

The Quadax support is responsive when we call in. We get answers the next day or sooner.

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

Everything Quadax charges us is according to the contract fees. Their custom work charge is pretty...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

I think our satisfaction will still be at the highest level in a year unless we get a bad...

Jan 2021
(0)
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Director

Functionality and Upgrades

We love Xpeditor. Once our claims get there, they are very easy for us to correct. The expeditions...

Jan 2021
(0)
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Director

Relationship

Quadax is probably the best vendor I have ever worked with. Before COVID-19 happened, we met with...

Jan 2021
(0)
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Director

Other Observations & Comments

Quadax has a new decision-intelligence piece that they are still tweaking. We use it for denials. It...

Jan 2021
(0)
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Manager

Relationship

Quadax's executives are always helpful. The vendor is very good about informing us of any coming...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I have been very pleased with the system. My team is very familiar with it, and it seems to be user...

Jan 2021
(0)
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Manager

Functionality and Upgrades

I wish there were better, more robust reports that we could get out of Xpeditor. There are some...

Jan 2021
(0)
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Manager

ROI / Cost (care and feeding)

I don't think that the vendor charges for every little thing. If things are outside the normal...

Jan 2021
(0)
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Director

Functionality and Upgrades

We have been talking with Quadax, and they have been very receptive to some of the ideas that we...

Dec 2020
(0)
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Director

Functionality and Upgrades

From the user perspective, the product is pretty straightforward. We definitely would buy this...

Dec 2020
(0)
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Director

Service and Support

Things are going extremely well with this product. We have a few other things going that are really...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

When it comes to avoiding charging, Quadax is very good at going back and forth and negotiating....

Dec 2020
(0)
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Manager

Functionality and Upgrades

We have been very happy with the claims management that Xpeditor offers. We don’t have issues with...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We had a shocker when Quadax switched their reporting system from Decision Support to Decision...

Dec 2020
(0)
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Manager

Relationship

We have several issues with our relationship with the vendor. I feel like Quadax treats us rudely...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

In general, the vendor doesn’t nickel-and-dime us, but sometimes there are add-ons that I wouldn’t...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

Quadax's support is excellent. If we are going to have a problem, it will be in the early morning...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Executive involvement was one of the selling points for us selecting Quadax. I have regular calls...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

The vendor was very supportive during the COVID-19 crisis. At the claim level, they put together an...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have very little downtime with Xpeditor. I am in it 10 hours a day. I am at the management level,...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

Quadax is a true partner, and they have gone above and beyond to help us with the transition. When...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The ROI is found in coming from many different offices to one platform. Previously, if I wanted to...

Dec 2020
(0)
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Director

Functionality and Upgrades

Xpeditor is a very user-friendly system. It is very easy to see our claims rejections. The process...

Dec 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Quadax wants to add custom charges, and we have battled with them a little over that.

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Xpeditor has a lot of reports, and it seems like that is an area where the vendor is still...

Dec 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

One of our motivations for choosing Xpeditor was the cost. It was about half of what we paid for our...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I don't want to say that we have lost functionality with our switch to the product. But there are a...

Dec 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

Sometimes our electronic remittances come in late. I am not sure whether that is Quadax's fault or...

Dec 2020
(0)
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Manager

Relationship

I would highly recommend the product to anyone. Xpeditor has been great from day one. There were a...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We went from having an old dinosaur of a system to having Xpeditor. Everything is great. It is very...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Our ability to upload our claims into the EHR system works well. We can easily manipulate things and...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Right now, one of our challenges is remits. For example, let's say that a remit comes through. We...

Dec 2020
(0)
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Manager

Service and Support

Before the pandemic, Quadax would come and visit us regularly to work out any kinks or helpful items...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Quadax has a wonderful ability to turn problems into solutions. When something comes up that isn't...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We are receiving automatic secondary billing. The vendor set that up, and there isn't a lot to it....

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Quadax exceeded our expectations. They are currently developing new ways to create an all-in-one...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Xpeditor has a lot to offer; the issue is getting the time to see all the functionality and...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Quadax is going to be sunsetting some of their reporting. They have fixed some reporting holes, but...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

Quadax's edits related to regulations are timely. We are able to publish our own edits. We have been...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Quadax offers a lot of bells and whistles that customers may or may not take advantage of depending...

Dec 2020
(0)
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 or  to see details.

Director

Implementation and Training

Ongoing training is pretty much nonexistent. But with our internal knowledge base, we haven't...

Dec 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We have had a good experience with Xpeditor. The software works very fluidly, and we have minimal...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We don’t have a problem with Quadax. The quality of the edits are good, and the product is easy to...

Dec 2020
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

The product is working really well. It has very good edits, and it has helped us to reduce the...

Dec 2020
(0)
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 or  to see details.

Director

Sales and Contracting

The only thing the system doesn't have is the ability to transmit Medicare claims into the direct...

Dec 2020
(0)
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Director

Relationship

We didn't like the edits in our previous system; they were horrible. That system didn't give any...

Dec 2020
(0)
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 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

Receiving our money's worth was one of the reasons that we went with the vendor. We couldn't believe...

Dec 2020
(0)
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 or  to see details.

Manager

Relationship

The vendor has an area project manager that comes by every two or three months, and that person is...

Dec 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

It is so easy to set up the system to assist with any kind of logic we need. The beauty of the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

Quadax’s support is one of their strengths. They were here a month or two prior to our go-live and...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

Getting timely communication isn’t going as expected. Our support issues have been pretty consistent...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has been pretty good in terms of how they charge. There have been a few times when the...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I don’t think we have seen any decline in support during the COVID-19 crisis. The system actually...

Dec 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The one area that the vendor really needs to invest in is their print mail. We had problems with the...

Dec 2020
(0)
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 or  to see details.

Manager

Service and Support

We have had a long-term association with Quadax's claims scrubber. Quadax is typically one of the...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Quadax does updates weekly. There are new updates that are loaded into the system. The major updates...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Quadax has extended their reporting greatly in the last couple of years with the denial-management...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Quadax has started instituting more medical-necessity edits for the commercial payers, but the...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I would absolutely buy Xpeditor again. It is very user friendly. Quadax has put out information, and...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

Quadax has a great representative that comes on on-site regularly. That person keeps us updated on...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We wanted Quadax because they facilitated critical access hospitals. Quadax provides any kind of...

Nov 2020
(0)
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Manager

Functionality and Upgrades

If I need a special edit, I have the ability to do that myself. That was set up with my security. I...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I have been with Quadax for years, and we love them. They make things easy. The edits the vendor has...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The solution works well for me. I can get all sorts of reports, but I would say I use a very small...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor's support is excellent. We have our own representative with Quadax. I can immediately...

Nov 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

We were on Xpeditor prior to our move to another system. We have had a very good experience with...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

Quadax was supportive in helping us do audits. For a while, it seemed like things were going to...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Other Observations & Comments

We didn't need the vendor much for billing during the COVID-19 crisis. The vendor was good for the...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

There are some extra charges with Quadax, like when we want to customize something or want a new...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

Quadax's implementation service people did a great job. The vendor's initial training was good, but...

Oct 2020
(0)
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 or  to see details.

VP/Other Executive

Interfacing and Integration

Quadax supports our integration and interoperability goals. We were going to do more integration,...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

Xpeditor's strength is that we can edit things ourselves in a lot of aspects. We can also have the...

Oct 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

We selected Quadax because other facilities like ours were very pleased with Quadax's expertise and...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

Xpeditor is a good, user-friendly product. Quadax's customer service is fantastic. If I have an...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Xpeditor has really helped us streamline our workflow for our billers. It is user friendly. I can...

Oct 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Xpeditor has a nice, user-friendly interface. I can see drop-down lists. I can click on a...

Oct 2020
(0)
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Manager

Relationship

Quadax's executive involvement has always been great. That is one of my favorite things about them....

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Quadax's training is very good. When we do implementations, Quadax sends out an implementation team...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I like Xpeditor as it is now. I never hold back if I have any suggestions for the vendor. They are...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Over the past few years, the vendor has done a lot of updates, and every time they do an update,...

Oct 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges for every little thing, and we sometimes have issues with the speed of the...

Oct 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor is sometimes late on their updates when payers make changes. When CMS makes changes...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The only way the vendor communicates about updates that are coming out is via their website. We have...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor could have newer technology than they currently have. The vendor has two different client...

Oct 2020
(0)
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Analyst/Coordinator

Relationship

The vendor had a convention every other year. We had to travel to where the convention was, but it...

Oct 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We were looking at other options before the pandemic hit, but when the pandemic hit, everything was...

Oct 2020
(0)
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Director

Functionality and Upgrades

Our denials dropped 25% after our go-live with this system. Right off the bat, we saw the drop. Our...

Aug 2020
(0)
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Director

Functionality and Upgrades

I like the eligibility from Xpeditor to being on steroids because we know before the claims go out...

Aug 2020
(0)
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Director

Service and Support

Quadax is a growing company, and Xpeditor is getting better all the time. I feel they are a major...

Aug 2020
(0)
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 or  to see details.

Director

Service and Support

I would love it if Quadax would revamp the entire support process. I would like more communication...

Aug 2020
(0)
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 or  to see details.

Director

Interfacing and Integration

Xpeditor is very easy to use. It is an integrated solution with our hospital-wide system. We process...

Aug 2020
(0)
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 or  to see details.

Director

Relationship

Quadax is really good about admitting mistakes and mending problems. They are always open to...

Aug 2020
(0)
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Manager

Future Outlook

It is hard to say whether I would buy Quadax's product again. My choice depends on some things, but...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Some aspects of Quadax's product are limited, like the eligibility aspect. That piece checks the...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. They work with us.

Jun 2020
(0)
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Manager

Interfacing and Integration

I asked Quadax what their plan was in terms of interoperability and how their plan relates to their...

Jun 2020
(0)
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Manager

Relationship

Quadax was supposed to be rolling out a new denials package, and we have not yet received the...

Jun 2020
(0)
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Manager

Implementation and Training

There may be more virtual training due to COVID-19. But prior to that pandemic happening, a lot of...

Jun 2020
(0)
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Manager

Functionality and Upgrades

The last update that Quadax put in affected some of our build. Quadax didn't identify that issue; we...

Jun 2020
(0)
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Manager

Functionality and Upgrades

I don't really hear a lot of complaints about the ease of use of Xpeditor.

Jun 2020
(0)
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Manager

Lessons Learned

We overloaded some of the custom build that we did initially with Xpeditor because at the time, our...

Jun 2020
(0)
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Manager

Service and Support

Quadax’s support is a little slow about responding to some of our needs. When we have an issue, we...

Jun 2020
(0)
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Director

Other Observations & Comments

There isn't too much ongoing training. The vendor hasn't really implemented anything new recently....

May 2020
(0)
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Director

Functionality and Upgrades

Our experience with the vendor has been good so far. The system is user friendly. The staff members...

May 2020
(0)
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Director

Service and Support

The only time that I have had any kind of difficulty has been when our IT department has had to talk...

May 2020
(0)
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Director

Service and Support

The vendor's field representatives stay in constant contact with us. They reach out to us and...

May 2020
(0)
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Director

ROI / Cost (care and feeding)

If organizations negotiate their contracts correctly, the vendor avoids charging us for every little...

May 2020
(0)
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Director

Service and Support

With Quadax, part of their service is to have someone show up a couple of times a year and spend the...

May 2020
(0)
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Director

Functionality and Upgrades

We are very pleased with the work we are doing with Quadax. Xpeditor is very simple to use. We love...

May 2020
(0)
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Manager

Service and Support

With all the new charges for COVID-19 testing, the vendor has made sure all the edits are in the...

May 2020
(0)
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Manager

Other Observations & Comments

It would be nice if what we were looking for could be readily available instead of having to pay for...

May 2020
(0)
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Manager

Other Observations & Comments

Our executive team wanted us to go with another vendor that they thought worked better, but I said I...

May 2020
(0)
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Manager

Functionality and Upgrades

We have been very satisfied with the vendor’s product. There are a lot of different things that we...

May 2020
(0)
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Manager

Relationship

We are on a first-name basis with our representative. That person comes in, and we have standing...

May 2020
(0)
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Manager

Functionality and Upgrades

There were some issues with the remit max portion, and there were some invoices that we ended up not...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor does a great job of pushing edits. Their support is good, and the application is easy to...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor just upgraded their product, so it has more report functionality now. The product was...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We use Xpeditor, and we love it. Our host with Quadax comes on-site a few times a month. We have...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Xpeditor is the only system that we have ever used. It is very easy. I actually went to a different...

Apr 2020
(0)
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Manager

Service and Support

I don’t have any issues with Quadax right now. If we have to put in a ticket, they email us rather...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

After using third-party vendors, I have realized how good the customer service we get from Quadax...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

The reports are good. We can go in at any time and see the canned reports. The vendor updates their...

Apr 2020
(0)
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Manager

Service and Support

The vendor tries every day to expand. They are starting to build an eligibility module and a...

Apr 2020
(0)
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Manager

Service and Support

The vendor has done very well in supporting us during the COVID-19 crisis. They have been sending us...

Apr 2020
(0)
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 or  to see details.

Manager

Service and Support

Overall, our experience has been very good. The vendor is easy to work with, and their support is...

Apr 2020
(0)
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Manager

Service and Support

The vendor is a partner to us. They bring reports to our meetings, they look at things that are...

Apr 2020
(0)
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Manager

Functionality and Upgrades

The vendor is not quite as quick with support as they used to be when we first started with them....

Apr 2020
(0)
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Manager

Relationship

There is an executive that is over our representative. We lost our last representative, and I...

Apr 2020
(0)
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CFO

Functionality and Upgrades

Overall, things are going pretty well. Our representative is sometimes a little hard to get ahold...

Apr 2020
(0)
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CFO

Other Observations & Comments

Quadax is pretty quiet. That is kind of surprising because I know that they have some other things...

Apr 2020
(0)
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CFO

Other Observations & Comments

Xpeditor could improve the CCI edits on the billing side, but they do a pretty good job with them.

Apr 2020
(0)
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CFO

Implementation and Training

Xpeditor doesn’t really have ongoing training. They did a really good job with the initial training,...

Apr 2020
(0)
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Director

Relationship

We have been very pleased with Quadax. This is a partnership that I wouldn’t hesitate to recommend...

Feb 2020
(0)
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Director

Future Outlook

Quadax is coming out with a new application soon, and I am looking forward to that. That product is...

Feb 2020
(0)
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Director

Lessons Learned

Our billers and administrators are very pleased with Xpeditor. We changed EMRs, and our old vendor...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

Quadax tried to come on-site quarterly, and that is a little bit different from most vendors. Quadax...

Feb 2020
(0)
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Director

ROI / Cost (care and feeding)

Quadax doesn’t nickel-and-dime us, and they are very good about working things out for us. Quadax...

Feb 2020
(0)
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Director

Future Outlook

Quadax is part of our long-term plans. I used to work for a hospital chain that went independent and...

Feb 2020
(0)
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 or  to see details.

Director

Relationship

We have good representatives that come to the hospital throughout the year, and they help us with...

Feb 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our experience with Quadax has never been better. Things keep improving. Quadax's system and updates...

Feb 2020
(0)
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Director

Functionality and Upgrades

We are looking at other vendors because Quadax's data collection capabilities are well behind what I...

Feb 2020
(0)
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Director

Service and Support

Quadax’s service was better a few years ago. I think they had some turnover in some key positions. I...

Feb 2020
(0)
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Director

Functionality and Upgrades

I am not likely to recommend Quadax. If a peer asked me about Quadax, I would tell that person to...

Feb 2020
(0)
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