Xpeditor
Filtered view: All

Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

Xpeditor was moved to a new platform, and that caused a lot of problems. There was good...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our Xpeditor contact is good about following up with emails and letting me know when they are going...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a certain level of detail in Xpeditor that we want to have but aren't currently seeing, so...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Xpeditor is very user friendly, and I like it. I can make edits if I need to, and I don’t have any...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor does well for our physician group, but the billing the physicians do is fairly simple. Our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Working with facility data has been a struggle for me in the product. We have worked through a lot...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has apparently lost a lot of staff. I understand that because everyone has had struggles...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is not as user friendly as another product I have used. Xpeditor is very busy. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Some of the custom edits in Xpeditor have been challenging. In a previous product, we could write...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is a good system, but there are a lot of things that used to be easy but have now slowed...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we have to do more work on something than we thought we would, the vendor is good about giving us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, we have gotten the vendor's executives involved when we have had some major issues, and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't see the vendor changing how the system works. Unless the vendor gets somebody into...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish I had spent more time looking at some of the small things rather than the big things when we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax does not nickel-and-dime us. We have been very pleased with how that is working out. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works for what our needs are, but in a previous life, we didn’t use it. That is because...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had some issues recently with the vendor's reports, and the vendor has attempted to find...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax gets us for everything. If we want to do editing or do a special edit, we know that the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the customer service that Quadax provides. We get great customer service when we have an...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation was as smooth as implementations can be. Xpeditor wasn't ready just straight out...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is hard to support our integration goals when we constantly make changes, so Quadax does well....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a claims perspective, Xpeditor has great edits built in it, and we can work them from there,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor has been a very good product for us. It has given us everything Quadax promised, so I can't...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have a lot of issues, so we don't have to deal with a lot. Sometimes we have to ask for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once we get the filters set up and spend the day in the system, it is pretty easy to work in. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Even with COVID-19 and things shutting down, the vendor was still able to respond to calls and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have come a long way with the system, though there is still some more work to do. We have noticed...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the system for the different types of workflows we can create for end users. We can create...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would buy this product again. We looked at several systems, and there was another product we liked...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We work really closely with the vendor. They do on-site visits a few times a year, and now with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has been willing to work with us and negotiate prices. They don’t overcharge us and have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation of the product went really well. I would rate the vendor's training highly. They...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does a nice job of integrating. The only improvement that we would like to see is having...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is really nice. It does a lot and has a lot of options. The system is very easy to use...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things I would love to see in the system that we can’t currently do, but the system...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's phone and web support is very good. The support people are very responsive. They are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can hold claims in the system while the vendor is working on them. That is nice. Xpeditor makes...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The thing that I like most about Xpeditor is that we can build our own rules ad hoc to either hold...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been really pleased with Quadax. Their support is great. We haven't had any issues that the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We implemented the system during COVID-19, so everything had to be virtual. That wasn't ideal, but...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very user friendly. We wanted a product that could work with our EMR, and Quadax had...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor tells us when a reimbursement misses the estimate by a certain amount. We had a pretty big...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really enjoy using Xpeditor. It is a great tool, and it is easy to use. The solution has really...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love Quadax's support. Whenever I have to log a help desk event or ticket, the vendor is very...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only complaint that I ever have with Quadax is that they do periodic updates. Occasionally,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax is very easy to work with, and they can integrate their system with all kinds of vendors....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had Xpeditor for quite some time, and I don't know how we can live without it. We love it....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Issues come up a lot with electronic billing, and the vendor is always quick to respond and correct...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Xpeditor has claims-attachment features. Quadax is working on more enhancements, such as attaching...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing that could be improved is when we do the claims edit and there is an edit code,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Xpeditor has awesome, detailed reports, and we can create our own reports for whatever we are...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our leadership holds a high standard for us and requires our clean-claim rate to be very high....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax sends us updates whenever they make table updates or do a version change. They will send out...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are extremely satisfied with Xpeditor. The system often has edits built that we haven't even...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't talk much to the support staff on the phone. To be honest, they completely annoy us with...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have very direct relationships with the vendor executives. Anyone on my team can reach out to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax has a charge for every claim and every postage. Even though they charge for every little...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Quadax avoids nickel-and-diming. They tell us what they are going to charge us, and that is what...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

When I run reports, I would like there to be an option to exclude duplicate claims. That is my...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our billers find the system to be user friendly. Quadax has started to host some webinars to show...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The system is user friendly. It looks like a claims form. Xpeditor is a quality product, and the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a vendor representative who is easy to get in touch with and comes on-site regularly. When...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have direct access to some of the higher-ups. We have a lot of access to the vendor organization.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Xpeditor offers a few more things than our previous system did. We use a lot of the reports, and our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We chose Xpeditor because it has the ability to bill everything. Our clinics and hospitals are all...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our experience with Xpeditor has been good overall. I like some of the system's components, such as...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor is going to remain our clearinghouse. I don't see us partnering with another vendor in the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There hasn't been a situation where Quadax has come in and given us any type of surprise billing....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had a couple of things that we had to go back and tweak when we did a recent upgrade.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training that Quadax provided was good. Through the pandemic, we were doing phone calls and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some limitations in terms of which payers the system interacts with to pull remittance...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have recently been changes made to drug reimbursements for sites that are and are not...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax works well with the organization. Of course, things are a two-way street, but as long as our...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Right now, everything I have with Quadax is onshore, and I have representatives that are easy to get...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't seen any new technology from Quadax yet. They are meeting the needs that the payers...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't have any complaints about Xpeditor. I don't usually have any problems with the product. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax’s system is a Cadillac compared to our previous system. Quadax has a lot more tools and more...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From contract execution to rollout, Quadax can get things done and get people up and running in a week....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no complaints on Xpeditor's front. Compared to what I was used to working with in our old...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax could improve their medical necessity edits. They sometimes may be lagging a bit behind in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was very comfortable in my old system. Xpeditor has been totally new, and there has definitely...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax has kept their promises. We may not get everything in the way we want, but the vendor tries....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are very pleased with Quadax. We get good customer service. We have good representatives. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have explored other clearing-house options before. One of the drivers for that is that Quadax's...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Quadax's strength is the service that they provide. We receive good customer service from them, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Quadax has a volume-based contract. I don't think that our agreement with them gives them any...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I could send an email to Quadax's top executives right now, and they would respond today. They...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are implementing some things, but those things didn't go very well the last time that we tried to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax has been very good to work with. They have bent over backward trying to accommodate and get...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Having a main user of the product would be beneficial to managers or anyone working through some of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are going through a vendor evaluation process. I am looking for additional functionality that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's customer service has been great to work with. There are limitations on both sides, and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax has the capability to have external edits working in our EMR, but we just haven’t gone with...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Quadax has another platform that we just don’t subscribe to that we will look at. I am eager to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Any time we need work done with modifying our edits, we get nickel-and-dimed for every hour of work,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax has gotten to where they are offering some webinars, and any kind of free training like that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Quadax representatives come out on a regular basis, but now with COVID-19, they have been doing...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Xpeditor is very user friendly, and the technology has definitely taken steps forward. Xpeditor is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live with a certain piece of functionality, Quadax actually had someone come on-site...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell someone who asked me whether they should get Xpeditor to go for it.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have expanded the products we are using with Quadax and have been very satisfied with everything...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had issues with one of our payers, and that is what sparked us to purchase Xpeditor. We were...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In the past, Quadax has put some things in for a region of providers. Those things haven't been...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Xpeditor will be our go-forward product, but there are some features that Quadax doesn’t currently...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn’t say Quadax nickel-and-dimes us. There are some additional charges that we keep getting on...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles