Xpeditor Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Product
I'm satisfied with the strength of the system's reports and insights to manage the claims process....
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Loyalty
I hope that Xpeditor is part of our long-term plans because our organization is looking at maybe...
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Operations
Quadax does a lot of good update training. They do even monthly training sessions for things. We've...
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Relationship
Quadax has really good support. The only thing I don't like about Quadax for their phone support is...
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Relationship
Overall, I'm satisfied with Xpeditor. I hope things stay the same with Xpeditor. As long as there...
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Relationship
Xpeditor is easy to use. Quadax has good support staff, and they work well to help us receive any...
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Loyalty, Product
Xpeditor has a good report that we can get denials on, but lately, I have encountered an issue where...
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Culture, Value
Quadax basically does a one lump fee for all our claims, users, and things like that. There can be...
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Relationship, Operations
Quadax has been fairly good with upgrades, except for the last one, but I don't necessarily know if...
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Relationship
I would rate Quadax lower for integration because there are just a few things here and there that we...
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Product
Xpeditor does really good with claim statusing when the claim is accepted by the payer and a note...
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Relationship, Product
There are still a couple of edits I have to go around, so there are times I have to question why...
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Operations
I need to do more training classes on Xpeditor's claims process, but the timing of the vendor's...
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Product, Value
We haven't had many challenges with Xpeditor. It is easy for us to upload claims and to make sure we...
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Relationship
Quadax is a good vendor. We have no problems with Quadax at all. When we call with a challenge, they...
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Operations, Product
Our previous product was horrible compared to Xpeditor. Xpeditor is so much better. The old product...
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Value
Quadax can deliver new technology, but they are going to make me pay for it, and I don't have the...
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Relationship
I don't care for the support system when we need help with something. When we open a ticket, we get...
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Culture, Relationship
We are having issues with trying to get remittances. I have a payer that the remittances are...
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Value
Xpeditor does not meet all our needs today. If it did, I wouldn't have cases open and have to pay...
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Relationship, Operations
The edits are good. We don't usually have a problem. I'm satisfied. We don't really have issues with...
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Relationship
I'm usually not happy with Quadax’s executive involvement. I would like to be assigned a different...
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Product
I don't really have any complaints about Xpeditor. Xpeditor is very user-friendly. We can see...
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Product
I would want to see options all the way around before I would buy Xpeditor again. Xpeditor has been...
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Loyalty
Xpeditor is not part of our long-term plans because we just switched to another solution recently. I...
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Operations, Product
Xpeditor isn't quite as intuitive as we expected it to be. I have used different claims products in...
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Operations
Quadax doesn't really train us on Xpeditor. Xpeditor recently went through a portal change after the...
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Relationship
It may take them a while, but Quadax does keep their promises. Quadax communicates with us through...
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Relationship
We don't really see Quadax's executives. We have a dedicated support person at Quadax. We have been...
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Operations
We went live on Xpeditor well within the time that Quadax scheduled for that, and we didn't really...
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Product
We attempted to use Quadax’s claim status tool last year, but it wasn’t helpful at all. Originally,...
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Operations, Product
Our biggest problem with the edits and scrubbing in Xpeditor is sometimes knowing how to create and...
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Product
Xpeditor has looked user-friendly since the new upgrade we received. We like the ability to see the...
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Operations
Quadax doesn’t do a lot of initial training. The training is not very formalized.
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Culture, Relationship
The quality of Quadax’s support has dropped off a little bit recently, but it was good before that....
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Product
Xpeditor’s reporting is a little unwieldy sometimes. We could definitely use some greater clarity on...
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Culture, Value
Xpeditor definitely works as promoted. It is easy to use, and it just works. It is a bit like having...
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Product
We like Xpeditor's ease of use for inputting our claims bridge routines, and we like Quadax's direct...
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Value
We rate Quadax highly because of how excellent the onboarding process was, because of the ease of...
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Loyalty
Last year, Change Healthcare, the nation's largest clearinghouse vendor, had a cyberattack. It...
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Operations
Quadax keeps their promises when we are going through things. They have a lot of webinars as well,...
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Loyalty, Product, Value
Xpeditor allows us really to see EOBs, and it allows us to truly track our claims and see our...
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Relationship
The web support from Quadax leaves a little to be desired sometimes. The web support is not handled...
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Product
Some of Xpeditor’s screens could be a bit more user-friendly. Those screens are really where a bit...
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Relationship
The phone support from Quadax is much better than their web support. When we do speak to a...
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Relationship, Product
Quadax relays information about outages pretty quickly.
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Product
No one is ever perfect, but we are pretty happy with how things get processed and moved through...
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Product
There is so much information about denials management in Xpeditor that it is almost overwhelming....
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Operations
In the beginning, we had to stress to Quadax how important it was that they actually train the end...
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Product
Xpeditor pulls in so much data. With the way the vendor builds their reports right now, they do not...
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Loyalty, Value
When we selected Quadax, I looked at several other vendors because that was a change that we had to...
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Operations, Product
What I like about Xpeditor is its ease of use. I have worked with a lot of clearinghouses, and I...
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Relationship
If I have a major issue where I have to open a ticket with Quadax’s support team, that is...
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Loyalty, Relationship
We switched to Quadax because we were very disappointed with the customer service aspect of the...
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Culture, Relationship, Operations
Quadax had a seminar that I went to recently, and it was nice. I met a lot of people, and we were...
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Culture, Relationship, Value
I would like to see Quadax enhance the denials management piece. I had the piece, and I had Quadax...
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Product
There are not a lot of standard reports in Xpeditor. We have to build a lot ourselves. For those who...
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Relationship
Before Quadax got an upgrade, they had a notification for known issues, like a newsletter. They took...
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Loyalty
With Xpeditor, I like the fact that I can write my own rules specific to us. That was probably the...
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Loyalty, Relationship
I have a particular provider representative at Quadax who says that if I open the ticket and then...
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Relationship
The customer service aspect of Quadax’s new portal has lacked a little in the last year. We just...
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Relationship
Overall, Quadax’s web support is not good, but my account representative is phenomenal. I'm...
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Culture
Quadax charges us based on our contract, so we were well aware when we signed up that Quadax would...
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Product
I like Xpeditor; it is very good software. Every once in a while, the vendor makes edits that aren't...
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Loyalty, Relationship
Quadax is usually real quick to respond and do whatever they need to do to get things fixed. I don't...
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Product
Xpeditor is pretty easy to learn. The edits are good, and the system offers all kinds of ways to...
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Operations
The implementation with Quadax went smoothly. They always help with any training or questions we...
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Relationship
The people at Quadax are really helpful if we have questions. We have a contact person that we can...
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Product
Xpeditor works well. I can get the reports I need out of the system. We get all of our EOBs through...
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Loyalty, Operations
If we did the Xpeditor implementation again, I would ask more about claims that need to be worked in...
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Loyalty, Relationship
We were looking for a new claims management and clearinghouse vendor, so we searched for some of the...
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Product
Xpeditor does have very robust claim edit capabilities. We just aren't used to that many claim...
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Product
The denials management piece of the solution is pretty robust. We get all the denials back and can...
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Relationship, Operations
Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...
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Relationship, Product
When we have issues with Xpeditor, the vendor's customer service people are always there to help...
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Relationship, Operations
I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...
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Relationship
I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...
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Relationship
Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...
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Product
I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...
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Relationship, Operations
Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...
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Relationship
When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...
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Relationship
Overall, the product is really good. The only problem that I have with Quadax is they used to have...
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Relationship, Product
Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...
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Culture
Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...
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Relationship, Operations
Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...
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Loyalty, Product
I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...
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Relationship, Operations
Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...
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Value
Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...
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Operations
Quadax does offer training, and they went through some things when the whole Change Healthcare...
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Relationship
Quadax does releases every week. When we look at those releases, we can see the things coming up...
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Loyalty, Value
I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...
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Relationship
I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...
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Product
The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...
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Product
I like the product; it is an easy product to work in. Once we get end users trained and in the...
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Relationship
With Quadax, we work right with our customer service representative, and their boss is on several of...
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Value
We get a flat fee with Quadax per month, and that allows for so many claims to go through the...
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Loyalty, Value
I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...
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Loyalty, Relationship, Product
This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...
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Product
I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...
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Culture, Relationship
We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...
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Relationship
Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...
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Relationship
Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...
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Product
The tools that we have are very easy to use and customer friendly. Quadax is always updating their...
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Product
The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...
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