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User Commentary
Product
The denials management piece of the solution is pretty robust. We get all the denials back and can...
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Relationship, Operations
Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...
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Relationship, Product
When we have issues with Xpeditor, the vendor's customer service people are always there to help...
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Relationship, Operations
I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...
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Relationship
I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...
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Relationship
Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...
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Product
I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...
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Relationship, Operations
Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...
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Relationship
When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...
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Relationship
Overall, the product is really good. The only problem that I have with Quadax is they used to have...
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Relationship, Product
Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...
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Culture
Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...
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Relationship, Operations
Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...
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Loyalty, Product
I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...
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Relationship, Operations
Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...
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Value
Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...
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Operations
Quadax does offer training, and they went through some things when the whole Change Healthcare...
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Relationship
Quadax does releases every week. When we look at those releases, we can see the things coming up...
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Loyalty, Value
I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...
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Relationship
I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...
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Product
The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...
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Product
I like the product; it is an easy product to work in. Once we get end users trained and in the...
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Relationship
With Quadax, we work right with our customer service representative, and their boss is on several of...
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Value
We get a flat fee with Quadax per month, and that allows for so many claims to go through the...
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Loyalty, Value
I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...
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Loyalty, Relationship, Product
This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...
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Product
I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...
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Culture, Relationship
We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...
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Relationship
Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...
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Relationship
Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...
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Product
The tools that we have are very easy to use and customer friendly. Quadax is always updating their...
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Product
The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...
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Relationship
I am extremely satisfied with both the product and Quadax's team. The product meets all of our...
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Product, Value
Xpeditor has been a great addition to our product. Our productivity has increased dramatically with...
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Operations
As long as someone is a seasoned biller, I am highly satisfied with the system's ease of use. The...
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Product
I like how I can track every single claim to see what I have done with it. I can even track when...
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Product
I like how I can tailor-make the product; I can color-code Xpeditor whatever colors I want on most...
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Product
Some of the scrubbing is sort of up to us in the system's setup. And if we don't have things set up...
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Relationship
I would absolutely buy Xpeditor again. As a matter of fact, I would kick and scream if my...
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Culture, Relationship
There is one claim Quadax can't get rid of off of our workflow list, and they haven't promised to...
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Relationship
Quadax is struggling with keeping promises right now. They have had some problems with their...
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Operations
If I had the time to do the lunch-and-learn sessions with Quadax, I might get some information, but...
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Product
With Xpeditor, it is easy to upload my bills, preview them to make sure they are what I want to...
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Operations
The training from Quadax was a little difficult. It was poor because it was a little too technical...
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Culture
The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...
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Value
We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...
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Relationship, Operations
We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...
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Relationship, Operations
When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...
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Relationship, Product
There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...
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Product
Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...
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Relationship
It used to be that when we needed something, we just contacted our Quadax representative, and they...
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Relationship
We have been with Quadax for many years. We have had challenges, and there have been ups and downs....
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Culture, Value
Quadax failed to tell us that we were missing some information, and that meant that a service we...
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Relationship
Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...
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Product
We can get many types of reports out of the system. There are probably hundreds of options, and...
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Relationship
At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...
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Value
Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...
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Relationship, Operations, Product
Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...
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Operations, Product
There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...
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Loyalty
We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...
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Relationship
There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...
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Relationship
If I call, the vendor's people are very helpful on the phone. In the past six months, I have...
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Relationship
We have a new representative. Our old representative was a very nice person. Sometimes I felt like...
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Operations, Product
We went live with a new process in the past, and there were some bumps along the way and things that...
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Relationship
Quadax implemented a new customer service platform, which has been terrible. They used to have a...
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Product
In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...
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Relationship, Product
We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...
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Operations
When we ask for training, Quadax will give it to us, but we have to initiate the conversation.
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Operations
I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...
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Operations
It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...
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Product
Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...
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Product
Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...
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Relationship
Quadax could get better at communication. They send out a lot of emails already, and that is...
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Product
We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...
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Product
With Quadax, we are missing some of the reporting I would like. The claims could probably have more...
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Product
I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...
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Relationship
The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...
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Product
The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...
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Relationship
Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...
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Relationship, Product
I would suggest to the vendor to possibly look into the coordination of benefits section on the...
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Relationship, Product
Quadax put a new tracking system in for tickets or problems with accounts. That system has been...
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Relationship
Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...
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Product
I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...
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Relationship
Quadax recently made changes in our area to the EDI department, our support, and our representative....
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Product
Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...
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Operations, Product
With multiple providers, we have client codes and stuff like that, so I would like to have a better...
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Relationship, Operations, Product
I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...
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Culture, Relationship
Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...
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Relationship, Product
There isn't a lot of change with the delivery of new technology, but if something does come down,...
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Relationship
When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...
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Product
Some of the screens and some of the reports are just not user friendly to read. We have been using...
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Value
I would tell a peer looking to purchase the solution that it is a product that does work. It...
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Product
The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...
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Product
What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...
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Product
With Xpeditor, there are always options to look at how the different users, financial classes, or...
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Operations
The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...
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Product
The vendor covers everything I need when it comes to claims functionality. I like that I can drill...
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Product
With some of the reporting, I would like it to be a little more detailed and automated. I would like...
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Culture, Value
With Quadax, everything is one charge no matter what we call for.
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Relationship
We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...
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Loyalty
The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...
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Relationship
People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...
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Loyalty, Product
The vendor is expanding the decision intelligence part of their product, and that part is easy to...
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Product, Value
I use Xpeditor to get our clean claims rate. It is nice to be able to see errors. We have calls with...
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Relationship, Operations
Our Quadax representative is good about doing all our training.
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Relationship
Quadax is proactive. I get emails frequently if something is going on.
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Operations, Product
Overall, I like how Xpeditor is easy to navigate once people learn it. There is still a lot of stuff...
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Loyalty, Relationship
I would recommend Xpeditor. The vendor has great customer support. The product usually works very...
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Product
Some of the reports are cumbersome and difficult to run. Many of them cannot be automated to come to...
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Relationship, Product
We would like reports that show us the productivity of the workers, the dollar amount of claims that...
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Loyalty, Relationship, Product
With the new changes in the Provider Network Management system, we are no longer able to make...
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Value
Any additional products we would like, such as a claim management system that can tell us whether a...
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Relationship
There have been a few issues with upgrades, with claims on our side, and with things that we have...
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Relationship
When we have issues, we have to file tickets, and the vendor’s ticket process is a bit cumbersome....
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Product
We don't get many new things for the product. Everything pretty much stays steady.
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Relationship
Usually, if we are having problems, our representative and their direct boss will get right on with...
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Product
There is always room for improvement with anything, but Xpeditor has a lot of improvements over our...
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Product
On the aging report that is generated in Xpeditor, we can pick aging dates from 3 days up to 30 days...
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Operations
Quadax made a lot of efforts to try to give us all the training that we needed, but there probably...
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Relationship
Quadax’s customer service has been top notch. They do regular site visits. We have a dedicated team...
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Relationship, Operations, Product
We have hiccups a lot, but those are not necessarily driven by Quadax; they are driven by the payers...
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Relationship
We changed our contact person at Quadax. The new person is learning things, but we were so confident...
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Operations
Our initial implementation was on us, and we had a great implementation specialist who worked very...
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Value
Quadax is very good at avoiding charging for every little thing. They tell us right up front if...
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Relationship
Everybody could do better on support. It depends on how busy Quadax is, but the web support is...
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Product
With integration, if there is something we can do in our system, we want to do it, but if we can't...
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Loyalty, Product, Value
I have always enjoyed Quadax. We have goals for our A/R days, and we get really close, have a...
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Relationship, Operations, Product
Quadax does updates regularly. I can't say much about the new technology; the technology is just...
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Loyalty, Product
The claims reporting feature that I find particularly beneficial is the one that identifies the...
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Product
We have the best of both worlds because we have the claims section and also the denials section. We...
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Relationship, Product
My one issue with Xpeditor is that sometimes when the claims return to providers, we don't always...
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Loyalty, Product
When the claims are returned to the providers, they come directly into the Xpeditor queue, and we...
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Product
Xpeditor is user friendly. We can search by claims by name, dates of service, and type, and then all...
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Relationship
Sometimes the vendor's communication about upgrades is later than it should be, and we find out...
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Relationship, Value
For the most part, Quadax does well with not charging for every little thing. The Quadax...
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Product
We can set Xpeditor up to our specifications. It is very user friendly, but maybe that is just...
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Relationship
Recently, we have needed to add some access to Xpeditor. I reached out to the representative who I...
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Product
I love the reporting on the payer-rejected claims available in Xpeditor. It breaks the claims down...
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Product
It is very easy to find things in Xpeditor, and I like the ease of how it is set up. The solution...
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Relationship, Product
One of the biggest hang-ups that we have in Xpeditor is when we are working on a remittance with an...
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Relationship, Product
When there was an issue with the solution, it took weeks for anything to be done. Because of that,...
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Culture, Product
There are some Quadax-generated standard reports where I can see how much money we billed out at a...
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Operations, Product
Quadax needs to update their edits. Their edits are good, and I will give the vendor kudos for...
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Product
There are some limitations to Xpeditor that I was not aware of when we purchased it. For example, we...
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Product
We like the clear look of the explanations of benefits. Quadax has made those very easy to read and...
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Product
I was very disappointed with some things after we went live. For example, Xpeditor has a tool where...
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Operations
Quadax was very good in our implementation phase, and the people who came on-site and integrated the...
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Relationship, Product
When it comes to integration, Quadax’ stance is that we need to do all we can in our other solution...
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Relationship
The vendor that we worked with before was horrendous, so the folks at Quadax are 100% better than...
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Relationship
When I reach out to Quadax, I expect them to be knowledgeable of the industry as a whole, not just...
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Relationship, Operations, Product
The product's upgrades have been seamless. If there are any upgrades, we don't notice a problem. If...
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Relationship
The support is very good. We have not had any problems with customer service. We have one person we...
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Product
The product is pretty user friendly. The reports that we can run out of it are good and tell us what...
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Relationship, Product
My biggest problem with Xpeditor is that when I get a claim rejection, I get a code about the reason...
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Product
Xpeditor seems very antiquated compared to a lot of the other programs that I have used. Other...
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Relationship, Product
I find it hard sometimes to find the reports and the different things that I need to find in...
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Product
The individual Medicaid areas all seem to request for claims to be submitted differently. I don't...
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Relationship, Operations
I would like more communication from Quadax when updates are done, and I would like the actual cheat...
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Product
We have started looking at our takebacks. Claims that have been reversed are taken back in an EOB....
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Product
I would like to be able to see more clearly whether the files that I have tried to upload have...
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Culture, Relationship
We provide a certain specialty, and the vendor told us that they could handle that specialty....
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Culture
Quadax was pretty clear about what they were going to charge us and how they were going to do that....
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Product, Value
Xpeditor is leaps and bounds above our last clearinghouse. It helps us catch a lot of billing errors...
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Relationship, Operations
I like Quadax. We had a representative from Quadax assigned to us when we first came on board, and...
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Relationship
Quadax strives to be a good partner. One thing I like about our clearinghouse is that when there is...
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Operations
We can create rules in the system about what we want to audit our claims on. Quadax needs to do a...
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Culture
Quadax’s prices are fair. We had a few questions on invoices, but things were explained in an easily...
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Product
Xpeditor can be a little cumbersome sometimes. There are various places where we have to go to...
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Relationship, Operations
When we need something from Quadax, we email some of the people who helped us implement the...
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Operations
Quadax’s normal implementation processes generally take much longer, but they were able to speed...
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Culture, Relationship
We have had some challenges with a certain entity, but Quadax has always been in communication in...
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Product
Xpeditor does what it needs to do on its end to scrub or correct the claims for state laws that are...
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Relationship, Operations
Quadax has been very helpful so far. Everything went great with the implementation of Xpeditor. We...
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Operations
Some of the things in Xpeditor were a little confusing without training. It was good once we got the...
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Culture, Product
Xpeditor works exactly like Quadax said it would. I would tell someone that as a clearinghouse,...
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Product
Xpeditor works really well. The solution has reporting on whether the claims were expected and...
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Relationship, Product
Quadax has been changing some things, and right now, their denial management piece doesn't have some...
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Culture, Relationship
We have some strange issues at times. For example, if a payer rejects a claim but the claim doesn't...
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Product
The vendor’s reports look great, but we don't ever use them. Other than the reports, I like...
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Product
Xpeditor’s integration works great. It pops back into our EHR and lets us know when a claim has been...
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Product, Value
The product is great until it comes to secondary claims. For every insurance company, things have to...
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Product, Value
The product is great. It makes my life easier because I get more clean claims out the door. I think...
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Product
There is one thing I wish we had better access to. In our old system, we could hit a button and...
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Product
On the clinic side, there can be a bit of lag when we are downloading claims with Xpeditor.
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Operations, Product
It seems like there are many different ways we can set things up. I wish the vendor were more...
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Operations
The vendor should offer some additional training or guides on how to utilize some of the setups we...
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Product
I like the ease of use of the initial claim aspect of the product. I have used that myself as an...
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Product
The remittance side of the product is very easy to use and manipulate to find what we need. We can...
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Value
We have not had any problems with Xpeditor. It is pretty smooth. We only pay a yearly fee. That is...
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Operations
The initial training from Quadax was good, but they don’t offer a lot of other training, at least we...
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Relationship
Quadax is my favorite vendor ever. Their support is phenomenal and far better than the support of...
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Product
Xpeditor is outstanding. It has very robust capabilities, and there isn't anything that the vendor...
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Culture
Quadax is very transparent, fair, and up-front in their pricing. If I request something that...
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Relationship, Operations
If I have an idea about something for the system, Quadax is very good at sending my idea to their...
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Loyalty
We decided to move away from Quadax's system because we wanted to consolidate our systems.
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Loyalty, Relationship
I would never voluntarily switch away from Quadax. They have great customer service, and they are...
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Product
I like the ability to edit claims through Xpeditor, and the information that it gives us back in the...
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Loyalty
We switched to Quadax because I liked Xpeditor much better than the clearinghouse my organization...
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Relationship, Product
I love Xpeditor. Quadax works so well with us from a customer service standpoint if we have any...
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Product
We like the appearance of Xpeditor and being able to create statuses to hold our claims if there is...
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Relationship
We recently got new representatives, and they are still learning the process for our facility....
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Relationship, Product
I have worked personally with several clearinghouses, and Xpeditor by far exceeds the solutions I...
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Value
When we needed something edited in Quadax, we used to get charged, and they would build the custom...
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Relationship
Our Xpeditor representatives are always very good at letting us know what changes are coming with an...
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Relationship, Operations
Since we have been with our EHR vendor, we haven't used as many Quadax reports as we used to because...
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Relationship
We have a very great relationship with our leaders at Quadax. One of the major leaders who has been...
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Loyalty, Product
I like the detail Xpeditor provides when I am looking at reporting. If I want to look at all my...
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Relationship
The Quadax representatives could have better communication with us. That seems to have gotten worse...
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Culture, Operations
Sometimes when Quadax rolls things out, it seems like not everything was looked at. I don't know...
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