Xpeditor Commentary

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We don't have any issues with Quadax today. They're very hands-on. They have a person in our area...

We've known Quadax for a long time. We were actually with Quadax initially, and then we switched to...

Quadax is a great partner. If we ever question edits that they put in place, they work with us....

There have been different representatives assigned to us over the years, but they do try to get back...

Sometimes I am not sure why a claim may have been rejected or needs an edit. Some of the edits are...

To improve their training, Quadax could come on-site a little more often, or when they do come...

The biggest benefit of Xpeditor is that it is a very easy product to use. It’s user friendly. It...

The support from Quadax is really good. I have no complaints about their service. If we have any...

I would recommend some improvements to Quadax’s decision intelligence tool. There's so much data...

I would buy Xpeditor again because it’s very user friendly. We build and edit our own edits probably...

In terms of anything I wish Quadax did differently with denials management, the ease of working...

One thing that I like about Quadax is that they actually reached out to us to renegotiate our...

Quadax is very responsive. They are always trying to improve, and I value their partnership.

Xpeditor can do everything we want it to do. However, when I worked with another vendor, I could...

We don’t use Quadax’s claims statusing. We did have that with them, and part of that was that they...

Quadax has improved, but we had a recent issue with them where we had a couple of claim failures on...

I just wish we were using Xpeditor more for our current EMR, but unfortunately, we are unable to. I...

I like the ease of usability with Xpeditor. When we call the techs, they are knowledgeable and get...

When we looked at Quadax, they were one of the more affordable vendors we looked at. They charge a...

If another facility asked me if I would recommend Xpeditor, I absolutely would. I would tell them...

As far as reports go, Quadax has some good stuff, and I know they have a couple of pieces we haven't...

Quadax has good customer support. I have been in the business for years, and they are probably the...

I would definitely buy Xpeditor again because I like Quadax's customer service and their edits, even...

With the edits and scrubbing process, one of the main things that caught us off guard was that...

Quadax does get a lot of payer rejections back. They have a program where we are supposed to be able...

Quadax is really good at claims statusing. There are a few nuanced things that we face. I get upset...

Our individual Quadax representatives are good at responding to us, but their new ticketing method...

One thing that I would love to see is a slightly stronger relationship with the payers, though I...

With Quadax support, the people we reach by phone can only open a ticket and don’t have the...

We have a person at Quadax who I absolutely love. If something is taking too long, I can call that...

Quadax needs to update their knowledge base in Xpeditor. When we receive an edit and look for more...

Quadax has several projects in the works, and I know they are trying to make changes, including...

The biggest benefit of Xpeditor is the resource itself. It covers multiple areas, allowing us to use...

Our partnership with Quadax is strong, and we have a good working relationship. They listen to my...

We are working on denials management with Quadax. When they send over some denials, they are not...

I like the system. I have been doing billing for years, and Xpeditor, to me, is one of the better...

We have been with Quadax for a while, and every time that we change client representatives, the new...

Sometimes we have issues with getting people into Xpeditor. That may have something to do with our...

We are satisfied with the Quadax team, but the support team could do a little better. They used to...

When Change Healthcare had their cyberattack, Quadax came to our aid. We would have had a loss of...

Xpeditor is easy to work with. Our previous vendor's bill-pay system was awful. We switched to...

We have a third party that we use to help with the denials. What Quadax does as a clearinghouse...

Quadax did a really good job with the initial training. They were on-site. They spent a lot of time...

The system is good, user-friendly, and intuitive. But Quadax completely swung and missed. We went...

Quadax delivered the software they were supposed to, but they haven’t provided the level of service...

Every time we need something, it seems like there is a programming charge. It isn't huge, but I do...

The big selling point was Quadax's support. But I think the pandemic hit them hard, and they lost...

I don't think there is anything that we wish Xpeditor could integrate better with. We haven't had a...

Anytime we have asked Quadax for additional training or phone calls, Quadax has always been on top...

We haven't run into a lot of problems with Xpeditor. I feel like we haven't been in the system long...

We mainly work with our Quadax representative via email. That person is our direct contact....

We haven't yet been charged for anything extra. Overall, Quadax keeps their promises. Sometimes,...

In terms of the product working as promoted, we have had some issues with remittances. We aren't...

The system's comment file was a huge outcome for us because that was a big barrier for us before. We...

We have issues with Xpeditor being extremely slow and lagging.

We do have people from Quadax that we work with, and they are receptive. We don't actually have to...

Xpeditor is user-friendly. I don't do a lot of reporting, but Xpeditor does have a lot of reports.

We are still working on implementing some items, and Quadax is waiting on me to get the pieces...

Support is where Quadax has been lacking just because of staff transitions. Quadax is a little slow...

Beyond meeting regulations, Xpeditor produces outcomes. We work closely with Quadax on a lot of the...

I know Quadax delivers new technology. I don't know of anything new coming down the pipeline. I...

We were told at the last minute that we needed to change clearinghouses, so we did an implementation...

The initial training was several years ago, so we have done our own training since then. Quadax...

I wasn't involved in the sales process. I did sit in on the interview, but our director made the...

Our contacts from Quadax are fabulous. They are very prompt with everything that we need, and they...

Due to the reports and things that we have in Xpeditor, we have been able to increase our clean...

Quadax has tons of training. We know a lot of it already, and we actually do our training for new...

I have worked with several claim scrubbers. I came from the Oracle side, so I have worked with...

Xpeditor has a lot of issues with reports. The only thing is that sometimes, the vendor has issues...

We work with one of Quadax's people to submit claims to our hospital association. That person is...

Quadax has a lot of products that we are interested in, but we are kind of in a holding pattern....

Quadax's customer service, follow-up, and follow-through are really good. Quadax will fix things and...

I hope Xpeditor will be part of our long-term plans. We are still trying to determine whether it...

We were affected by the United Healthcare breach. We reached out to Quadax, and they were able to...

Quadax absolutely avoids charging us for every little thing. We have worked well with our contracts,...

We still meet with Quadax on a monthly call to bring up issues. Those calls are very helpful. We are...

We have a good rapport with Quadax, so things seem to be working. We have had the system for a while...

I do not use the denials management offering, but I use a lot, like the tracking with the claims...

Over the years, Quadax has continued to demonstrate excellence through consistent system...

The team loves that we have frequent check-ins with Quadax. There is visibility of the system...

Quadax is very responsive. We were due for a renewal of our contract, and the vendor identified...

Quadax’s contract management tool wasn’t very robust, but they have been partnering with other...

The salesperson that I deal with is the person I interact with most, and they are a godsend. That...

I have a very tight circle of vendors that I partner with because I am very focused on what the...

I had the opportunity to partner with Quadax at my previous place of employment, where I experienced...

For a facility like ours, the system does a good job with what we need it for. However, if we were...

Xpeditor does a good job with imports. However, there are sometimes issues with bringing in certain...

We have a representative from Quadax who we can reach out to if we need anything. We don't have to...

When it comes to denial management, I wish we didn't have to look at the system's history to see...

There isn't very much training on how to do things in Xpeditor, but the system will give users...

We love Xpeditor. We don't have a problem sending our claims in with our denials. The system is easy...

We have no problems with charges from Quadax. The only ever rate increase that we have is if postage...

Quadax’s customer service is really great. If anything is going on, we get emails. When we see them...

I appreciate the Quadax client experience team, which is always available to assist with any issues....

The vendor could do a little better with training. A lot of their training is just videos. Those...

Quadax's customer service is better than what organizations normally get these days, but I have seen...

One thing I don't like about the system is that we have to bounce around it so much. I don't think...

Xpeditor is much better than what we were using before. I like how easily our processors can go into...

Xpeditor is a very user-friendly product.

The claims drop out of our home system, and they should have everything on there that is needed....

We did use Quadax for both facility and hospital settings, but then we decided to go to a...

Quadax is good at support. We have a really good relationship with them. We had one provider manager...

We have edits and everything written to help drive tangible outcomes, but sometimes if we run into...

In most instances, Xpeditor works as expected and is very helpful to get claims out the door to payers....

There are times when the information listed in the tracking for the claims status doesn't match what...

Xpeditor is a great tool, and it meets our organization's current needs.

Occasionally, Xpeditor won't work for us. We have issues with rapid retests where things won't load,...

Overall, I like working with Quadax, but they implemented a new Power BI reporting system that we...

The system's design could be better. We would like to have some sorting and filtering tools. Also,...

Sometimes, we provide update information about claim edits on what should and should not be...

We want to bring payer rejects to our EHR on a selective basis. We want to categorize some and bring...

Quadax is about 50/50 on whether they will inform us when there is an issue. However, they do try to...

Overall, I am satisfied with Xpeditor. I have worked with a lot of vendors in my life, so I can do...

Quadax avoids charging us for every little thing. The vendor also does a fairly good job with their...

Quadax does a lot of lunch and learns. I go to some of them, and I get good information. I also...

When it comes to edit scrubbing, Xpeditor is combining claim edits and payer rejects. That is fine....

Quadax reports and billing edits are great. Xpeditor is fully integrated with our EHR.

Quadax's support is phenomenal. They will come on-site regularly. The vendor also provides excellent...

With Quadax, things fall through the cracks. Quadax only does denials. When things are billed out,...

I would love to see a better contract management system that is a little more robust. Quadax has a...

We have a good relationship with all of the vendor's levels of support. Quadax listens to our needs...

Xpeditor is a good all-around system. Quadax takes everything we ask for into consideration. When we...

The detail and support that we get for the system are amazing. If I don't want to open a ticket, I...

We like the system's ease of use. When I train a new person on how to use the system, I don't have...

Quadax is big in our area and has a lot of connections for payers, so that is helpful. Xpeditor is...

Xpeditor’s reporting is just not very developed, and it is not very user-friendly. We typically rely...

For the most part, Xpeditor's claim edits are easy to understand and analyze. The interface is...

I would like to see more training for users. Not specifically for myself, but it seems like the only...

It is difficult at times to track the progress of support tickets that we open, understand what is...

Our contact is constantly changing, but the communication is good. If we have any issues with them,...

Quadax is pretty good at charging only for what we have. Xpeditor is a great product.

Quadax's training could be better. We only see our representative every quarter, so if there is...

I wish we could visit with our representative a little bit more often instead of just waiting for...

My advice to someone looking at Xpeditor is to get familiar with Quadax's representatives. It is...

I have been with Quadax for a long time, and I absolutely love Xpeditor. It has always been great,...

Quadax has an excellent system; however, the way Xpeditor splits UB04 & 1500 claims makes looking at...

Quadax's customer service team is top-notch; we could not ask for anything better. One of the main...

I find Xpeditor easy to use, but I have been using it for a long time. Everybody at Quadax is really...

We have rules in place for Xpeditor to disregard certain things in order to make claims go through....

Sometimes, the remittances in Xpeditor won't download fast enough. If someone doesn't use the system...

With Xpeditor, I like that I can easily edit claims, and the vendor's customer service has always...

I am not sure whether the issue is Xpeditor or our EHR, but when we used Change Healthcare's...

I get emails from Quadax all the time about things that are going on in the industry. When something...

Sometimes, we don't fully understand the things that the system is scrubbing, so we have to force...

Quadax has always been great with their implementation training upgrades.

We find Xpeditor to be very easy to work with. We also have the most amazing support staff members...

The system's claims scrubber is highly functional, its knowledgebase articles are available and...

Quadax has been a great partner to another organization that we work with. We expanded our use of...

I have worked in healthcare for a long time and have been through many implementations. The support...

Quadax gives us detailed context and extensive support.

Quadax is our partner, and they provide excellent customer service. I have worked with other billing...

I have worked on other systems, and I find Xpeditor to be much more user-friendly. We haven't had...

Xpeditor is integrated with our patient accounting system, and Quadax is looking at the capability...

Xpeditor offers a denials management dashboard, but because the data and calculations aren’t...

Customer service from Quadax has improved. We got a new account manager, and now we meet regularly....

For initial training, Quadax brought someone in to sit with us and walk through the system, and that...

Xpeditor is a very good product. The main issue for our organization is that the support platform is...

It would be helpful for Quadax to perform a review to see how we are doing compared to other health...

We have a really good representative from Quadax, and with anything we need, they get on and show us...

We implemented Xpeditor during a crisis, and Quadax was incredible. We got the system up and going...

There is a lot that we can do in Xpeditor, and that almost makes it too unmanageable for some...

We have received a lot of good results from Xpeditor, and we have always had pretty good customer...

Due to our location, when representatives first come to us, they are kind of green. However, the...

Quadax does automatic updates almost every week. They keep things pretty current, and there is...

It would be nice if the system had more integration options. I am not sure whether that is a Quadax...

The product has a lot of flexibility, and there are a lot of things that we can create in it...

We do not have too many problems, but if we have a concern, Quadax tries to help.