Xpeditor Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Manager

Product

I'm satisfied with the strength of the system's reports and insights to manage the claims process....

May 2025
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Manager

Loyalty

I hope that Xpeditor is part of our long-term plans because our organization is looking at maybe...

May 2025
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Manager

Operations

Quadax does a lot of good update training. They do even monthly training sessions for things. We've...

May 2025
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Manager

Relationship

Quadax has really good support. The only thing I don't like about Quadax for their phone support is...

May 2025
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Manager

Relationship

Overall, I'm satisfied with Xpeditor. I hope things stay the same with Xpeditor. As long as there...

May 2025
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Manager

Relationship

Xpeditor is easy to use. Quadax has good support staff, and they work well to help us receive any...

May 2025
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Manager

Loyalty, Product

Xpeditor has a good report that we can get denials on, but lately, I have encountered an issue where...

May 2025
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Manager

Culture, Value

Quadax basically does a one lump fee for all our claims, users, and things like that. There can be...

May 2025
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Manager

Relationship, Operations

Quadax has been fairly good with upgrades, except for the last one, but I don't necessarily know if...

May 2025
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Manager

Relationship

I would rate Quadax lower for integration because there are just a few things here and there that we...

May 2025
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Manager

Product

Xpeditor does really good with claim statusing when the claim is accepted by the payer and a note...

May 2025
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Manager

Relationship, Product

There are still a couple of edits I have to go around, so there are times I have to question why...

May 2025
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VP/Other Executive

Operations

I need to do more training classes on Xpeditor's claims process, but the timing of the vendor's...

May 2025
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VP/Other Executive

Product, Value

We haven't had many challenges with Xpeditor. It is easy for us to upload claims and to make sure we...

May 2025
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VP/Other Executive

Relationship

Quadax is a good vendor. We have no problems with Quadax at all. When we call with a challenge, they...

May 2025
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Manager

Operations, Product

Our previous product was horrible compared to Xpeditor. Xpeditor is so much better. The old product...

May 2025
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Manager

Value

Quadax can deliver new technology, but they are going to make me pay for it, and I don't have the...

May 2025
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Manager

Relationship

I don't care for the support system when we need help with something. When we open a ticket, we get...

May 2025
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Manager

Culture, Relationship

We are having issues with trying to get remittances. I have a payer that the remittances are...

May 2025
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Manager

Value

Xpeditor does not meet all our needs today. If it did, I wouldn't have cases open and have to pay...

May 2025
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Manager

Relationship, Operations

The edits are good. We don't usually have a problem. I'm satisfied. We don't really have issues with...

May 2025
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Manager

Relationship

I'm usually not happy with Quadax’s executive involvement. I would like to be assigned a different...

May 2025
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Manager

Product

I don't really have any complaints about Xpeditor. Xpeditor is very user-friendly. We can see...

Apr 2025
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Manager

Product

I would want to see options all the way around before I would buy Xpeditor again. Xpeditor has been...

Apr 2025
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Manager

Loyalty

Xpeditor is not part of our long-term plans because we just switched to another solution recently. I...

Apr 2025
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Director

Operations, Product

Xpeditor isn't quite as intuitive as we expected it to be. I have used different claims products in...

Apr 2025
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Director

Operations

Quadax doesn't really train us on Xpeditor. Xpeditor recently went through a portal change after the...

Apr 2025
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Director

Relationship

It may take them a while, but Quadax does keep their promises. Quadax communicates with us through...

Apr 2025
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Director

Relationship

We don't really see Quadax's executives. We have a dedicated support person at Quadax. We have been...

Apr 2025
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Director

Operations

We went live on Xpeditor well within the time that Quadax scheduled for that, and we didn't really...

Apr 2025
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Director

Product

We attempted to use Quadax’s claim status tool last year, but it wasn’t helpful at all. Originally,...

Apr 2025
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Manager

Operations, Product

Our biggest problem with the edits and scrubbing in Xpeditor is sometimes knowing how to create and...

Mar 2025
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Manager

Product

Xpeditor has looked user-friendly since the new upgrade we received. We like the ability to see the...

Mar 2025
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Manager

Operations

Quadax doesn’t do a lot of initial training. The training is not very formalized.

Mar 2025
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Director

Culture, Relationship

The quality of Quadax’s support has dropped off a little bit recently, but it was good before that....

Mar 2025
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Director

Product

Xpeditor’s reporting is a little unwieldy sometimes. We could definitely use some greater clarity on...

Mar 2025
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Director

Culture, Value

Xpeditor definitely works as promoted. It is easy to use, and it just works. It is a bit like having...

Mar 2025
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VP/Other Executive

Product

We like Xpeditor's ease of use for inputting our claims bridge routines, and we like Quadax's direct...

Mar 2025
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VP/Other Executive

Value

We rate Quadax highly because of how excellent the onboarding process was, because of the ease of...

Mar 2025
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VP/Other Executive

Loyalty

Last year, Change Healthcare, the nation's largest clearinghouse vendor, had a cyberattack. It...

Mar 2025
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Manager

Operations

Quadax keeps their promises when we are going through things. They have a lot of webinars as well,...

Mar 2025
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Manager

Loyalty, Product, Value

Xpeditor allows us really to see EOBs, and it allows us to truly track our claims and see our...

Mar 2025
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Manager

Relationship

The web support from Quadax leaves a little to be desired sometimes. The web support is not handled...

Mar 2025
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Manager

Product

Some of Xpeditor’s screens could be a bit more user-friendly. Those screens are really where a bit...

Mar 2025
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Manager

Relationship

The phone support from Quadax is much better than their web support. When we do speak to a...

Mar 2025
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Physician

Relationship, Product

Quadax relays information about outages pretty quickly.

Feb 2025
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Physician

Product

No one is ever perfect, but we are pretty happy with how things get processed and moved through...

Feb 2025
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Director

Product

There is so much information about denials management in Xpeditor that it is almost overwhelming....

Feb 2025
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Director

Operations

In the beginning, we had to stress to Quadax how important it was that they actually train the end...

Feb 2025
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Director

Product

Xpeditor pulls in so much data. With the way the vendor builds their reports right now, they do not...

Feb 2025
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VP/Other Executive

Loyalty, Value

When we selected Quadax, I looked at several other vendors because that was a change that we had to...

Feb 2025
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VP/Other Executive

Operations, Product

What I like about Xpeditor is its ease of use. I have worked with a lot of clearinghouses, and I...

Feb 2025
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Manager

Relationship

If I have a major issue where I have to open a ticket with Quadax’s support team, that is...

Feb 2025
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Manager

Loyalty, Relationship

We switched to Quadax because we were very disappointed with the customer service aspect of the...

Feb 2025
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Manager

Culture, Relationship, Operations

Quadax had a seminar that I went to recently, and it was nice. I met a lot of people, and we were...

Feb 2025
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Manager

Culture, Relationship, Value

I would like to see Quadax enhance the denials management piece. I had the piece, and I had Quadax...

Feb 2025
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Manager

Product

There are not a lot of standard reports in Xpeditor. We have to build a lot ourselves. For those who...

Feb 2025
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Manager

Relationship

Before Quadax got an upgrade, they had a notification for known issues, like a newsletter. They took...

Feb 2025
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Manager

Loyalty

With Xpeditor, I like the fact that I can write my own rules specific to us. That was probably the...

Feb 2025
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Manager

Loyalty, Relationship

I have a particular provider representative at Quadax who says that if I open the ticket and then...

Feb 2025
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Manager

Relationship

The customer service aspect of Quadax’s new portal has lacked a little in the last year. We just...

Feb 2025
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Manager

Relationship

Overall, Quadax’s web support is not good, but my account representative is phenomenal. I'm...

Feb 2025
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Manager

Culture

Quadax charges us based on our contract, so we were well aware when we signed up that Quadax would...

Feb 2025
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Manager

Product

I like Xpeditor; it is very good software. Every once in a while, the vendor makes edits that aren't...

Feb 2025
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Manager

Loyalty, Relationship

Quadax is usually real quick to respond and do whatever they need to do to get things fixed. I don't...

Feb 2025
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Manager

Product

Xpeditor is pretty easy to learn. The edits are good, and the system offers all kinds of ways to...

Feb 2025
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Director

Operations

The implementation with Quadax went smoothly. They always help with any training or questions we...

Jan 2025
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Director

Relationship

The people at Quadax are really helpful if we have questions. We have a contact person that we can...

Jan 2025
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Director

Product

Xpeditor works well. I can get the reports I need out of the system. We get all of our EOBs through...

Jan 2025
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VP/Other Executive

Loyalty, Operations

If we did the Xpeditor implementation again, I would ask more about claims that need to be worked in...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

We were looking for a new claims management and clearinghouse vendor, so we searched for some of the...

Jan 2025
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VP/Other Executive

Product

Xpeditor does have very robust claim edit capabilities. We just aren't used to that many claim...

Jan 2025
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Manager

Product

The denials management piece of the solution is pretty robust. We get all the denials back and can...

Nov 2024
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Manager

Relationship, Operations

Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...

Nov 2024
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Analyst/Coordinator

Relationship, Product

When we have issues with Xpeditor, the vendor's customer service people are always there to help...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...

Sep 2024
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Analyst/Coordinator

Relationship

I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...

Sep 2024
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Manager

Relationship

Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...

Sep 2024
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Manager

Product

I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...

Sep 2024
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Manager

Relationship, Operations

Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...

Sep 2024
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Manager

Relationship

When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...

Sep 2024
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Manager

Relationship

Overall, the product is really good. The only problem that I have with Quadax is they used to have...

Sep 2024
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Director

Relationship, Product

Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...

Aug 2024
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Director

Culture

Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...

Aug 2024
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Director

Relationship, Operations

Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...

Aug 2024
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Director

Loyalty, Product

I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...

Aug 2024
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Director

Relationship, Operations

Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...

Aug 2024
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Director

Value

Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...

Aug 2024
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Manager

Operations

Quadax does offer training, and they went through some things when the whole Change Healthcare...

Jul 2024
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Manager

Relationship

Quadax does releases every week. When we look at those releases, we can see the things coming up...

Jul 2024
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Manager

Loyalty, Value

I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...

Jul 2024
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Manager

Relationship

I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...

Jul 2024
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Manager

Product

The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...

Jul 2024
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Manager

Product

I like the product; it is an easy product to work in. Once we get end users trained and in the...

Jul 2024
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Manager

Relationship

With Quadax, we work right with our customer service representative, and their boss is on several of...

Jul 2024
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Manager

Value

We get a flat fee with Quadax per month, and that allows for so many claims to go through the...

Jul 2024
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Manager

Loyalty, Value

I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...

Jul 2024
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Manager

Loyalty, Relationship, Product

This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...

Jul 2024
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Manager

Product

I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...

Jul 2024
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Manager

Culture, Relationship

We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...

Jul 2024
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Director

Relationship

Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...

Jul 2024
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(0)
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Director

Relationship

Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...

Jul 2024
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Director

Product

The tools that we have are very easy to use and customer friendly. Quadax is always updating their...

Jul 2024
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Director

Product

The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...

Jul 2024
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Manager

Relationship

I am extremely satisfied with both the product and Quadax's team. The product meets all of our...

Jun 2024
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Manager

Product, Value

Xpeditor has been a great addition to our product. Our productivity has increased dramatically with...

Jun 2024
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Analyst/Coordinator

Operations

As long as someone is a seasoned biller, I am highly satisfied with the system's ease of use. The...

Jun 2024
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Analyst/Coordinator

Product

I like how I can track every single claim to see what I have done with it. I can even track when...

Jun 2024
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Analyst/Coordinator

Product

I like how I can tailor-make the product; I can color-code Xpeditor whatever colors I want on most...

Jun 2024
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Analyst/Coordinator

Product

Some of the scrubbing is sort of up to us in the system's setup. And if we don't have things set up...

Jun 2024
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Analyst/Coordinator

Relationship

I would absolutely buy Xpeditor again. As a matter of fact, I would kick and scream if my...

Jun 2024
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Analyst/Coordinator

Culture, Relationship

There is one claim Quadax can't get rid of off of our workflow list, and they haven't promised to...

Jun 2024
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