Xpeditor Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Director

Product

There is so much information about denials management in Xpeditor that it is almost overwhelming....

Feb 2025
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Director

Operations

In the beginning, we had to stress to Quadax how important it was that they actually train the end...

Feb 2025
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Director

Product

Xpeditor pulls in so much data. With the way the vendor builds their reports right now, they do not...

Feb 2025
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VP/Other Executive

Loyalty, Value

When we selected Quadax, I looked at several other vendors because that was a change that we had to...

Feb 2025
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VP/Other Executive

Operations, Product

What I like about Xpeditor is its ease of use. I have worked with a lot of clearinghouses, and I...

Feb 2025
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Manager

Relationship

If I have a major issue where I have to open a ticket with Quadax’s support team, that is...

Feb 2025
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Manager

Loyalty, Relationship

We switched to Quadax because we were very disappointed with the customer service aspect of the...

Feb 2025
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Manager

Culture, Relationship, Operations

Quadax had a seminar that I went to recently, and it was nice. I met a lot of people, and we were...

Feb 2025
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Manager

Culture, Relationship, Value

I would like to see Quadax enhance the denials management piece. I had the piece, and I had Quadax...

Feb 2025
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Manager

Product

There are not a lot of standard reports in Xpeditor. We have to build a lot ourselves. For those who...

Feb 2025
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Manager

Relationship

Before Quadax got an upgrade, they had a notification for known issues, like a newsletter. They took...

Feb 2025
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Manager

Loyalty

With Xpeditor, I like the fact that I can write my own rules specific to us. That was probably the...

Feb 2025
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Manager

Loyalty, Relationship

I have a particular provider representative at Quadax who says that if I open the ticket and then...

Feb 2025
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Manager

Relationship

The customer service aspect of Quadax’s new portal has lacked a little in the last year. We just...

Feb 2025
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Manager

Relationship

Overall, Quadax’s web support is not good, but my account representative is phenomenal. I'm...

Feb 2025
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Manager

Culture

Quadax charges us based on our contract, so we were well aware when we signed up that Quadax would...

Feb 2025
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Manager

Product

I like Xpeditor; it is very good software. Every once in a while, the vendor makes edits that aren't...

Feb 2025
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Manager

Loyalty, Relationship

Quadax is usually real quick to respond and do whatever they need to do to get things fixed. I don't...

Feb 2025
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Manager

Product

Xpeditor is pretty easy to learn. The edits are good, and the system offers all kinds of ways to...

Feb 2025
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Director

Operations

The implementation with Quadax went smoothly. They always help with any training or questions we...

Jan 2025
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Director

Relationship

The people at Quadax are really helpful if we have questions. We have a contact person that we can...

Jan 2025
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Director

Product

Xpeditor works well. I can get the reports I need out of the system. We get all of our EOBs through...

Jan 2025
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VP/Other Executive

Loyalty, Operations

If we did the Xpeditor implementation again, I would ask more about claims that need to be worked in...

Jan 2025
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VP/Other Executive

Loyalty, Relationship

We were looking for a new claims management and clearinghouse vendor, so we searched for some of the...

Jan 2025
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VP/Other Executive

Product

Xpeditor does have very robust claim edit capabilities. We just aren't used to that many claim...

Jan 2025
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Manager

Product

The denials management piece of the solution is pretty robust. We get all the denials back and can...

Nov 2024
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Manager

Relationship, Operations

Xpeditor is fairly simple. Switching to this product would be a good choice. We had a direct contact...

Nov 2024
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Analyst/Coordinator

Relationship, Product

When we have issues with Xpeditor, the vendor's customer service people are always there to help...

Sep 2024
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Analyst/Coordinator

Relationship, Operations

I get frequent updates from Quadax. When Quadax puts upgrades in place, they will be there. Quadax...

Sep 2024
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Analyst/Coordinator

Relationship

I am basically self-sufficient with Xpeditor, but if I have a question, I can reach out to Quadax,...

Sep 2024
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Manager

Relationship

Our representative from Quadax is pretty nice. We have had them for a long time, and they seem to be...

Sep 2024
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Manager

Product

I would probably buy Xpeditor again. It is pretty simple to use. When we are working on an account...

Sep 2024
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Manager

Relationship, Operations

Recurringly, Quadax puts in updates, and we have a really good account manager who gets involved at...

Sep 2024
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Manager

Relationship

When Quadax first switched to ServiceNow, I don't think we realized that ServiceNow was a third...

Sep 2024
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Manager

Relationship

Overall, the product is really good. The only problem that I have with Quadax is they used to have...

Sep 2024
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Director

Relationship, Product

Xpeditor has electronic reports of front-end claim denials. Regarding those, Quadax's strength is a...

Aug 2024
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Director

Culture

Quadax does charge for everything, down to cents for sending out claims. That is how the vendor...

Aug 2024
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Director

Relationship, Operations

Most of the stuff Quadax does with upgrades is behind the scenes, and our needs haven't really...

Aug 2024
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Director

Loyalty, Product

I would recommend Quadax's system. Most software reduces pain points and helps us achieve expected...

Aug 2024
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Director

Relationship, Operations

Quadax does nice trainings and lunch-and-learn sessions regularly. I like their training. Also,...

Aug 2024
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Director

Value

Quadax does a good job with edits and scrubbing. And Xpeditor's functionality more or less does meet...

Aug 2024
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Manager

Operations

Quadax does offer training, and they went through some things when the whole Change Healthcare...

Jul 2024
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Manager

Relationship

Quadax does releases every week. When we look at those releases, we can see the things coming up...

Jul 2024
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Manager

Loyalty, Value

I believe we will get good outcomes with Quadax. I believe there is more we can get into, but right...

Jul 2024
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Manager

Relationship

I know a lot of facilities got hit hard with the whole cyberattack with Change Healthcare, but when...

Jul 2024
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Manager

Product

The product gives us what we need. We can get reports and statistics of what we bill. I do wish the...

Jul 2024
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Manager

Product

I like the product; it is an easy product to work in. Once we get end users trained and in the...

Jul 2024
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Manager

Relationship

With Quadax, we work right with our customer service representative, and their boss is on several of...

Jul 2024
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Manager

Value

We get a flat fee with Quadax per month, and that allows for so many claims to go through the...

Jul 2024
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Manager

Loyalty, Value

I look at the prices of some other vendors or systems like Quadax or Xpeditor, and unless those...

Jul 2024
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Manager

Loyalty, Relationship, Product

This recent upgrade we had with Quadax influenced how we log a case, and the system they had before...

Jul 2024
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Manager

Product

I would like to see some of the denial reporting get tweaked a little. Denial reports are hard for...

Jul 2024
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Manager

Culture, Relationship

We once had an issue that wasn't so much a broken promise with Quadax but a miscommunication on both...

Jul 2024
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Director

Relationship

Quadax is there for their customers. With the recent cyberattack breach, they were top notch in...

Jul 2024
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Director

Relationship

Quadax has a lot of levels within their service, and sometimes there are new people assigned to us...

Jul 2024
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Director

Product

The tools that we have are very easy to use and customer friendly. Quadax is always updating their...

Jul 2024
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Director

Product

The claims statuses are accurate and timely, and the reports are helpful. Denial notifications are...

Jul 2024
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Manager

Relationship

I am extremely satisfied with both the product and Quadax's team. The product meets all of our...

Jun 2024
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Manager

Product, Value

Xpeditor has been a great addition to our product. Our productivity has increased dramatically with...

Jun 2024
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Analyst/Coordinator

Operations

As long as someone is a seasoned biller, I am highly satisfied with the system's ease of use. The...

Jun 2024
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Analyst/Coordinator

Product

I like how I can track every single claim to see what I have done with it. I can even track when...

Jun 2024
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Analyst/Coordinator

Product

I like how I can tailor-make the product; I can color-code Xpeditor whatever colors I want on most...

Jun 2024
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Analyst/Coordinator

Product

Some of the scrubbing is sort of up to us in the system's setup. And if we don't have things set up...

Jun 2024
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Analyst/Coordinator

Relationship

I would absolutely buy Xpeditor again. As a matter of fact, I would kick and scream if my...

Jun 2024
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Analyst/Coordinator

Culture, Relationship

There is one claim Quadax can't get rid of off of our workflow list, and they haven't promised to...

Jun 2024
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VP/Other Executive

Relationship

Quadax is struggling with keeping promises right now. They have had some problems with their...

Jun 2024
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VP/Other Executive

Operations

If I had the time to do the lunch-and-learn sessions with Quadax, I might get some information, but...

Jun 2024
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VP/Other Executive

Product

With Xpeditor, it is easy to upload my bills, preview them to make sure they are what I want to...

Jun 2024
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VP/Other Executive

Operations

The training from Quadax was a little difficult. It was poor because it was a little too technical...

Jun 2024
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Manager

Culture

The solution we had prior to Xpeditor was absolutely horrible. Xpeditor is so much better. But...

May 2024
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Manager

Value

We pay for everything with Xpeditor. They charged us for every single modifier we had to do for our...

May 2024
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Manager

Relationship, Operations

We don't even notice when Quadax does an upgrade. We will get an email if they are doing something,...

May 2024
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Manager

Relationship, Operations

When we originally went on Xpeditor, the Quadax people were on-site for a while. And before...

May 2024
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Manager

Relationship, Product

There are some things that we want to do in Xpeditor that we can't, like if we need a certain report...

May 2024
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Manager

Product

Xpeditor is very easy to use, but I would like to be able to create custom colors for the solution...

May 2024
||
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Manager

Relationship

It used to be that when we needed something, we just contacted our Quadax representative, and they...

May 2024
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Manager

Relationship

We have been with Quadax for many years. We have had challenges, and there have been ups and downs....

Apr 2024
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Manager

Culture, Value

Quadax failed to tell us that we were missing some information, and that meant that a service we...

Apr 2024
||
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Manager

Relationship

Quadax's team is very knowledgeable about their product. We want to rely on help from Quadax to make...

Apr 2024
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Manager

Product

We can get many types of reports out of the system. There are probably hundreds of options, and...

Apr 2024
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Manager

Relationship

At Quadax, I absolutely have a representative I can reach out to. The call center is very good with...

Mar 2024
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Manager

Value

Every time we want a new payer to electronically download their remittances to Xpeditor, there is an...

Mar 2024
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Analyst/Coordinator

Relationship, Operations, Product

Quadax has been doing very well for us. We implemented a process where the claims from our EMR go to...

Mar 2024
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Analyst/Coordinator

Operations, Product

There are a lot of times when Xpeditor gets slow and clunky and we have to click a button and wait a...

Mar 2024
||
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Analyst/Coordinator

Loyalty

We went to one of the vendor’s big meetings previously, and they talked about a lot of good things...

Mar 2024
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Analyst/Coordinator

Relationship

There has been a large delay in the tickets I have put in. The process used to be a lot faster. I...

Mar 2024
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Analyst/Coordinator

Relationship

If I call, the vendor's people are very helpful on the phone. In the past six months, I have...

Mar 2024
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Analyst/Coordinator

Relationship

We have a new representative. Our old representative was a very nice person. Sometimes I felt like...

Mar 2024
||
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Analyst/Coordinator

Operations, Product

We went live with a new process in the past, and there were some bumps along the way and things that...

Mar 2024
||
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Analyst/Coordinator

Relationship

Quadax implemented a new customer service platform, which has been terrible. They used to have a...

Mar 2024
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Manager

Product

In Xpeditor, it is easy to see the claims and the errors and split them into groups so each person...

Mar 2024
||
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Manager

Relationship, Product

We have some issues with the rule writing in Xpeditor. I have to write my own rules, and if they...

Mar 2024
||
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Manager

Operations

When we ask for training, Quadax will give it to us, but we have to initiate the conversation.

Mar 2024
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Analyst/Coordinator

Operations

I had a training for Xpeditor that was very amazing. I learned a lot. The vendor dropped down to my...

Mar 2024
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Analyst/Coordinator

Operations

It is hard to get training for Xpeditor when we first start. Maybe my situation isn’t common, but it...

Mar 2024
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Analyst/Coordinator

Product

Understanding Quadax’s reports is a bit difficult. Sometimes I can’t understand why the payer is...

Mar 2024
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Analyst/Coordinator

Product

Xpeditor runs pretty smoothly. It is fairly easy to manipulate most of the time, and it is pretty...

Mar 2024
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Analyst/Coordinator

Relationship

Quadax could get better at communication. They send out a lot of emails already, and that is...

Mar 2024
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Director

Product

We use a lot of the front-end rejection reports. Those are helpful. And we run the bucket aging...

Mar 2024
||
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Director

Product

With Quadax, we are missing some of the reporting I would like. The claims could probably have more...

Mar 2024
||
(0)
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Director

Product

I thoroughly enjoy Xpeditor. We have our own controls that allow us to do a lot of things in the...

Mar 2024
||
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Director

Relationship

The only issue we have is that there was a nationwide ransomware attack on a certain vendor. That...

Mar 2024
||
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Director

Product

The specific claims reporting feature that we find beneficial in Xpeditor is the age selector. That...

Mar 2024
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Manager

Relationship

Overall, Xpeditor is a great product. I’m really satisfied, but right now, the biggest strength is...

Mar 2024
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Manager

Relationship, Product

I would suggest to the vendor to possibly look into the coordination of benefits section on the...

Mar 2024
||
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Director

Relationship, Product

Quadax put a new tracking system in for tickets or problems with accounts. That system has been...

Mar 2024
||
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Director

Relationship

Some of Quadax’s own staff members don’t understand the workflow very well. I don't think our...

Mar 2024
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Director

Product

I like the claim editing or claim scrubbing process. It helps us to get clean claims submitted to...

Mar 2024
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Manager

Relationship

Quadax recently made changes in our area to the EDI department, our support, and our representative....

Mar 2024
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Manager

Product

Quadax's system is actually interfaced with our Epic system, so Epic's system scrubs the claims, and...

Mar 2024
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Manager

Operations, Product

With multiple providers, we have client codes and stuff like that, so I would like to have a better...

Mar 2024
||
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Manager

Relationship, Operations, Product

I would like Xpeditor to have better EOBs for claims that are being sent. The way that Xpeditor...

Mar 2024
||
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Manager

Culture, Relationship

Quadax keeps all promises with us. They do very well at trying to make sure everything is good. The...

Feb 2024
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Manager

Relationship, Product

There isn't a lot of change with the delivery of new technology, but if something does come down,...

Feb 2024
||
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Manager

Relationship

When we log a ticket, it just takes a little while for the vendor to get back to us, or we never...

Feb 2024
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Manager

Product

Some of the screens and some of the reports are just not user friendly to read. We have been using...

Feb 2024
||
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Manager

Value

I would tell a peer looking to purchase the solution that it is a product that does work. It...

Feb 2024
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Manager

Product

The reporting capability I find to be beneficial is claim rejection reports. We use those quite a...

Feb 2024
||
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Manager

Product

What I like most about Xpeditor are the edits on the claims so that we can fix and clean the claims...

Feb 2024
||
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Manager

Product

With Xpeditor, there are always options to look at how the different users, financial classes, or...

Feb 2024
||
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Manager

Operations

The initial training was not so good, but the ongoing training is very good. I'm pretty comfortable...

Feb 2024
||
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Manager

Product

The vendor covers everything I need when it comes to claims functionality. I like that I can drill...

Feb 2024
||
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Manager

Product

With some of the reporting, I would like it to be a little more detailed and automated. I would like...

Feb 2024
||
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Manager

Culture, Value

With Quadax, everything is one charge no matter what we call for.

Feb 2024
||
(0)
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Manager

Relationship

We can very easily get ahold of Quadax’s support team and get something resolved quickly. Also, we...

Feb 2024
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(0)
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Director

Loyalty

The vendor absolutely keeps their promises. That is the main reason that I would recommend them or...

Feb 2024
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Director

Relationship

People from Quadax come on-site multiple times a year. That is rare. We like that Quadax is...

Feb 2024
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Director

Loyalty, Product

The vendor is expanding the decision intelligence part of their product, and that part is easy to...

Feb 2024
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